2009 Saturn VUE Owners Manual

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Additional Required Services The following services should be performed at the ﬁrst maintenance service (I or II) after the indicated miles (kilometers) shown for each item. Service and Miles (Kilometers) Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner ﬁlter. See Engine Air Cleaner/Filter on page 5-17. Change automatic transmission ﬂuid (severe service). See footnote (h). Change automatic transmission ﬂuid (normal service). Replace spark plugs. An Emission Control Service. Additional Required Services 75,000 25,000 (40 000) 50,000 (80 000) (120 000) • • • • • • • • 100,000 (160 000) 125,000 (200 000) 150,000 (240 000) • • • • • • • • • • • • Additional Required Services (cont’d) Maintenance Schedule 6-7 Service and Miles (Kilometers) Change transfer case ﬂuid (severe service). See footnote (h). Change transfer case ﬂuid (normal service). See footnote (m). Engine cooling system service (or every ﬁve years, whichever occurs ﬁrst). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (n). 25,000 (40 000) 50,000 (80 000) 75,000 (120 000) 100,000 (160 000) 125,000 (200 000) 150,000 (240 000) • • • • • • 6-8 Maintenance Schedule Maintenance Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, ﬁttings, and clamps; replace with genuine parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Inspect wiper blades for wear, cracking, or contamination. Clean the windshield and wiper blades, if contaminated. Replace wiper blades that are worn or damaged. See Windshield Wiper Blade Replacement on page 5-42 and Windshield and Wiper Blades on page 5-76 for more information. (e) Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Checking the Restraint Systems on page 1-58. (f) Lubricate all key lock cylinders, door hinges and latches, hood hinges and latches, glove box hinges, sunroof (if equipped), and any folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. (h) Severe service is when the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery service. (i) Drain, ﬂush, and reﬁll cooling system. This service can be complex; you should have your dealer/retailer perform this service. See Engine Coolant on page 5-22 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and ﬁller neck. Pressure test the cooling system and pressure cap. (j) A ﬂuid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the ﬂuid level checked. Add ﬂuid if needed. (k) Or every 12 months, whichever occurs ﬁrst. If you drive regularly under dusty conditions, the ﬁlter may require replacement more often. Maintenance Schedule 6-9 (l) If driving regularly under dusty conditions, inspect the ﬁlter at each engine oil change. (m) Change the ﬂuid the ﬁrst time the vehicle is serviced after 100,000 miles (166 000 km) and when the vehicle is serviced after each subsequent 50,000 miles (83 000 km). (n) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. 6-10 Maintenance Schedule Owner Checks and Services These owner checks and services should be performed at the intervals speciﬁed to help ensure vehicle safety, dependability, and emission control performance. Your dealer/retailer can assist with these checks and services. Be sure any necessary repairs are completed at once. Whenever any ﬂuids or lubricants are added to the vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-13. At Each Fuel Fill It is important to perform these underhood checks at each fuel ﬁll. It is important to check Engine Oil Level Check Notice: the engine oil regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by the vehicle warranty. Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-14. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-22. Windshield Washer Fluid Level Check Check the windshield washer ﬂuid level in the windshield washer ﬂuid reservoir and add the proper ﬂuid if necessary. At Least Once a Month Tire Inﬂation Check Inspect the vehicle’s tires and make sure they are inﬂated to the correct pressures. Do not forget to check the spare tire. See Inﬂation - Tire Pressure on page 5-49. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 5-64. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notiﬁcation. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 5-56. Maintenance Schedule 6-11 At Least Once a Year Starter Switch Check { CAUTION When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 2-24. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. For automatic transmission vehicles, try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service. For manual transmission vehicles, put the shift lever in Neutral, push the clutch pedal down halfway, and try to start the engine. The vehicle should start only when the clutch pedal is pushed down all the way to the ﬂoor. If the vehicle starts when the clutch pedal is not pushed all the way down, contact your dealer/retailer for service. Automatic Transmission Shift Lock Control System Check { CAUTION When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See Parking Brake on page 2-24. Be ready to apply the regular brake immediately if the vehicle begins to move. 6-12 Maintenance Schedule 3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service. Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position. For automatic transmission vehicles, the ignition should turn to LOCK/OFF only when the shift lever is in P (Park). The ignition key should come out only in LOCK/OFF. For manual transmission vehicles, the ignition key should come out only in LOCK/OFF. Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission P (Park) Mechanism Check { CAUTION When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. To check the parking brake’s holding ability: With the engine running and transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the P (Park) mechanism’s holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake. Contact your dealer/retailer if service is required. Underbody Flushing Service At least every spring, use plain water to ﬂush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. (cid:129) (cid:129) (cid:129) (cid:129) Maintenance Schedule 6-13 Recommended Fluids and Lubricants Fluids and lubricants identiﬁed below by name, part number, or speciﬁcation can be obtained from your dealer/retailer. Usage Engine Oil Engine Coolant Hydraulic Brake System Windshield Washer Hydraulic Power Steering System Parking Brake Cable Guides Automatic Transmission Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-14. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-22. DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 12377967, in Canada 89021320). Optikleen® Washer Solvent. GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. DEXRON®-VI Automatic Transmission Fluid. 6-14 Maintenance Schedule Usage Transfer Case and Carrier Assembly - Differential Key Lock Cylinders Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Hood, Liftgate Door, and Rear Folding Seat Hinges Sunroof Track Weatherstrip Conditioning Fluid/Lubricant SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Speciﬁcation 9986115. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (Saturn Part No. 21038869 or GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (Saturn Part No. 21038869 or GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Maintenance Replacement Parts Replacement parts identiﬁed below by name, part number, or speciﬁcation can be obtained from your retailer. Part GM Part Number ACDelco Part Number Maintenance Schedule 6-15 Engine Air Cleaner/Filter Engine Oil Filter 2.4L L4 3.5L V6 3.6L V6 Passenger Compartment Air Filter Element Spark Plugs 2.4L L4 3.5L V6 3.6L V6 Wiper Blades Driver Side – 24 in (60.0 cm) Passenger Side – 16 in (40.0 cm) Rear – 12.0 in (30.0 cm) 96815102 12605566 89017342 89017524 19130294 12625058 12591131 12597464 25925618 25925620 96624648 — PF457G PF61 PF48 — 41-103 41-100 41-990 — — — 6-16 Maintenance Schedule Engine Drive Belt Routing 2.4L L4 (LE5) Engine 3.5L V6 (LZ4) Engine 3.6L V6 (LY7) Engine Maintenance Schedule 6-17 Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-1. Any additional information from Owner Checks and Services on page 6-10 can be added on the following record pages. You should retain all maintenance receipts. Date Odometer Reading Serviced By Maintenance Record Maintenance I or Maintenance II Services Performed 6-18 Maintenance Schedule Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) Maintenance Schedule 6-19 6-20 Maintenance Schedule Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) Customer Assistance Information 7-1 Reporting Safety Defects Reporting Safety Defects to the United States Government ......................7-14 Reporting Safety Defects to the Canadian Government ....7-14 Reporting Safety Defects to Saturn ..........................7-14 Service Publications Ordering Information ...........7-15 Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy .......................7-16 Event Data Recorders ..........7-16 OnStar® .............................7-17 Navigation System ...............7-17 Radio Frequency Identiﬁcation (RFID) ............7-17 Customer Assistance Information Customer Assistance and Information Customer Satisfaction Procedure ...........................7-1 Online Owner Center .............7-4 Customer Assistance for Text Telephone (TTY) Users .................................7-5 Customer Assistance Offices ....7-5 GM Mobility Reimbursement Program .............................7-6 Roadside Assistance Program .............................7-6 Scheduling Service Appointments ......................7-8 Courtesy Transportation .........7-9 Collision Damage Repair ......7-10 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and to Saturn. Together we are committed to providing our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle, for total customer satisfaction. We call this the Saturn Difference. Normally, any concerns with the sales transaction or the operation of the vehicle are resolved by the retailer’s sales or service departments. If, for any reason, your ownership experience falls below your expectations, we suggest you take the following action: STEP ONE: Contact the Retail Customer Assistance Liaison. Any member of the retail management team has the authority and the desire to resolve your concerns. 7-2 Customer Assistance Information Normally, concerns can be quickly resolved at this level. STEP TWO: Should you need additional assistance, in the U.S., contact the Saturn Customer Assistance Center by calling 1-800-553-6000. In Canada, call the Saturn Customer Communication Centre at 1-800-263-1999. A Saturn Customer Assistance Center team member will handle your call and assist in providing product and warranty information, the nearest retailer location, roadside assistance, brochures, literature and discuss any concerns you may have. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identiﬁcation Number (VIN). This 17-digit number can be found on the vehicle registration or title, on the upper driver side corner of the instrument panel, or on your roadside assistance key card. The name of your selling and servicing retail facility. (cid:129) Vehicle delivery date and present mileage. (cid:129) Your daytime and evening phone numbers. When contacting Saturn, please remember that your concern will likely be resolved at a retailer’s facility. That is why we suggest you follow Step One ﬁrst. STEP THREE (U.S. Owners): Both Saturn and its retailers are committed to making sure you are completely satisﬁed with your Saturn vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, Saturn and its retailers offer the additional assistance of a neutral party through our voluntary participation in a mediation/ arbitration program called Better Business Bureau (BBB) Auto Line. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. This program is available at no cost to you, our customer. (cid:129) Although you may be required to resort to this informal dispute resolution program prior to ﬁling a court action, use of the program is free of charge and your case is generally heard within 40 days. If you do not agree with the decision given in your case, you can reject it and proceed with any other venue for relief available to you. Contact the BBB Auto Line Program by using the toll-free telephone number or by writing them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1838 Telephone: 1-800-955-5100 dr.bbb.org/goauto Customer Assistance Information 7-3 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. Saturn Corporation reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE (Canadian Owners): General Motors Participation in the Mediation/Arbitration Program In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you ﬁle your complaint to the ﬁnal decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the Saturn Customer Communication Centre, 1-800-263-1999, or you may write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Telephone: 1-800-955-5100 Your inquiry should be accompanied by the Vehicle Identiﬁcation Number (VIN). 7-4 Customer Assistance Information Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/ saturn Information and services customized for your speciﬁc vehicle — all in one convenient place. (cid:129) Digital owner manual, warranty information, and more (cid:129) Online service and maintenance records Find Saturn retailers for service nationwide (cid:129) Exclusive privileges and offers (cid:129) Recall notices for your speciﬁc vehicle (cid:129) OnStar® and GM Cardmember Services Earnings summaries Other Helpful Links: Saturn — www.saturn.com Saturn Merchandise — www.saturncollection.com Help Center — www.saturn.com/helpcenter FAQ (cid:129) Contact Us My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: (cid:129) My Showroom: Find and save information on vehicles and current offers in your area. (cid:129) My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM dealers/retailers. (cid:129) My Driveway: Access quick links to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway proﬁle. (cid:129) My Preferences: Manage your proﬁle and use tools and forms with greater ease. To sign up, visit the My GM Canada section within www.gm.ca. (cid:129) (cid:129) Customer Assistance Information 7-5 Customer Assistance for Text Telephone (TTY) Users To assist owners who have hearing difficulties, Saturn has installed special TDD (Telecommunication Devices for the Deaf) equipment in its Saturn Customer Assistance Center. Any hearing or speech-impaired customer who has access to a TDD or to a conventional Text Telephone (TTY) can communicate with Saturn by dialing 1-800-TDD-6000. TTY users in Canada may dial 1-800-263-3830. Customer Assistance Offices Saturn encourages customers to call the toll-free number for assistance. If a customer wishes to write to Saturn, the letter should be addressed to: Saturn Customer Assistance Center P.O. Box 33173 Detroit, MI 48232-5173 1-800-553-6000 1-800-833-6000 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-553-6000 In Canada, write to: Saturn Customer Communication Centre General Motors of Canada Ltd. CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 GMcanada.com 1-800-263-1999 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 7-6 Customer Assistance Information GM Mobility Reimbursement Program This program, available to qualiﬁed applicants, can reimburse you up to $1,000 toward eligible aftermarket driver or passenger adaptive equipment you may require for your vehicle such as hand controls, wheelchair/scooter lifts, etc. The offer is available for a limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit your Saturn retailer or call the Saturn Customer Assistance Center at 1-800-553-6000. Text telephone (TTY) users, call 1-800-833-6000. In Canada, customers may call the Saturn Customer Communication Centre at 1-800-263-1999. TTY users in Canada may call 1-800-263-3830. Roadside Assistance Program For U.S. purchased vehicles, call 1-800-553-6000; (Text Telephone (TTY): 1-800-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: (cid:129) Your name, home address, and home telephone number Telephone number of your location Location of the vehicle (cid:129) Model, year, color, and license plate number of the vehicle (cid:129) Odometer reading, Vehicle Identiﬁcation Number (VIN), and delivery date of the vehicle (cid:129) Description of the problem Coverage Services are provided up to 5 years/100,000 miles (160 000 km), whichever comes ﬁrst. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. (cid:129) (cid:129) Customer Assistance Information 7-7 (cid:129) Emergency Tow From a Public Road or Highway: Tow to the nearest Saturn retailer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow. Flat Tire Change: Service is provided to change a ﬂat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inﬂated. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty. (cid:129) Battery Jump Start: Service is provided to jump start a dead battery. Trip Interruption Beneﬁts and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/ 100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car. Services Not Included in Roadside Assistance Impound towing caused by violation of any laws. Legal ﬁnes. (cid:129) Mounting, dismounting or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Saturn and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notiﬁcation. Saturn and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided (cid:129) Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identiﬁcation before this service is given. (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) 7-8 Customer Assistance Information Services Speciﬁc to Canadian Purchased Vehicles Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery. Trip Interruption Beneﬁts and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment. (cid:129) Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility. Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair. (cid:129) (cid:129) (cid:129) (cid:129) Customer Assistance Information 7-9 Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, Saturn helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your retailer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Retailers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the retailer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the retailer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by Saturn for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reﬂect actual costs and be supported by original receipts. See your retailer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. Courtesy Transportation To enhance your ownership experience, we and our participating retailers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada), extended powertrain, and hybrid speciﬁc warranties in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. 7-10 Customer Assistance Information Courtesy Rental Vehicle Your retailer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every retailer. Please contact your retailer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate retailer personnel. Saturn reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualiﬁed technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Customer Assistance Information 7-11 Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may ﬁt poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are signiﬁcant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. 7-12 Customer Assistance Information If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 7-6 for more information. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number. (cid:129) Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle. If a Crash Occurs Here is what to do if you are involved in a crash. (cid:129) Check to make sure that you are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer. (cid:129) Give only the necessary and requested information to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action. (cid:129) Gather the important information you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identiﬁcation Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable. (cid:129) (cid:129) (cid:129) (cid:129) Customer Assistance Information 7-13 (cid:129) Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/ retailer or a private collision repair facility to ﬁx the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time. (cid:129) Once you have an estimate, read it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity. Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits. 7-14 Customer Assistance Information Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer/retailer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington D.C., 20590 You can also obtain other information about motor vehicle safety from safercar.gov. Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9 Reporting Safety Defects to Saturn In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify Saturn. Call 1-800-553-6000, or write: Saturn Corporation 100 Saturn Parkway Mail Drop 371-999-S24 Spring Hill, TN 37174-1500 In Canada, call 1-800-263-1999, or write: Saturn Customer Communication Centre General Motors of Canada Limited CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Customer Assistance Information 7-15 In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee Current and Past Model Order Forms Technical Service Bulletins and Manuals are available for current and past model GM vehicles. To request an order form, specify year and model name of the vehicle. ORDER TOLL FREE: 1-800-551-4123 Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: helminc.com Or you can write to: Helm, Incorporated P.O. Box 07130 Detroit, MI 48207 Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds. Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. Owner Information Owner publications are written speciﬁcally for owners and intended to provide basic operational information about the vehicle. The owner manual includes the Maintenance Schedule for all models. 7-16 Customer Assistance Information Vehicle Data Recording and Privacy Your Saturn vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings. Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: (cid:129) How various systems in your vehicle were operating (cid:129) Whether or not the driver and passenger safety belts were buckled/fastened (cid:129) How far, if at all, the driver was pressing the accelerator and/or brake pedal (cid:129) How fast the vehicle was traveling This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. Customer Assistance Information 7-17 Saturn will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request of police or similar government office; as part of Saturn’s defense of litigation through the discovery process; or, as required by law. Data that Saturn collects or receives may also be used for Saturn research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a speciﬁc vehicle or vehicle owner. OnStar® If your vehicle has OnStar and you subscribe to the OnStar services, please refer to the OnStar Terms and Conditions for information on data collection and use. See also OnStar® System on page 2-33 in this manual for more information. Navigation System If your vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation system operating manual for information on stored data and for deletion instructions. Radio Frequency Identiﬁcation (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in Saturn vehicles does not use or record personal information or link with any other Saturn system containing personal information. 7-18 Customer Assistance Information ✍ NOTES A About Driving Your Vehicle ......... ii Accessories and Modiﬁcations ...................... 5-3 Accessory Power ................. 2-17 Accessory Power Outlets ...... 3-16 Adding Equipment to Your Airbag-Equipped Vehicle .... 1-57 Additional Required Services, Scheduled Maintenance ....... 6-6 ...................... 5-6 Additives, Fuel Add-On Electrical Equipment ....................... 5-79 Adjustment Chime Level .................... 3-93 Air Cleaner/Filter, Engine ....... 5-17 Air Conditioning ................... 3-17 Air Filter, Passenger Compartment ................... 3-24 Airbag Readiness Light ................ 3-29 Airbag System ..................... 1-42 Adding Equipment to Your Airbag-Equipped Vehicle ........................ 1-57 How Does an Airbag Restrain? ..................... 1-49 Airbag System (cont.) Passenger Sensing System ........................ 1-51 Servicing Your Airbag-Equipped Vehicle ........................ 1-56 What Makes an Airbag Inﬂate? ........................ 1-49 What Will You See After an Airbag Inﬂates? ........ 1-50 When Should an Airbag Inﬂate? ........................ 1-47 Where Are the Airbags? ..... 1-45 Airbags Passenger Status Indicator ....................... 3-30 All-Wheel Drive .................... 5-35 All-Wheel Drive Disabled Light ............................... 3-40 All-Wheel-Drive (AWD) System ............................. 4-9 Antenna INDEX i-1 Appearance Care Aluminum Wheels ............. 5-77 Care of Safety Belts .......... 5-74 Chemical Paint Spotting ..... 5-78 Cleaning Exterior Lamps/ Lenses ........................ 5-75 Fabric/Carpet ................... 5-73 Finish Care ...................... 5-76 Finish Damage ................. 5-78 Instrument Panel, Vinyl, and Other Plastic Surfaces ...................... 5-74 Interior Cleaning ............... 5-72 Leather ........................... 5-74 Sheet Metal Damage ........ 5-78 Tires ............................... 5-77 Underbody Maintenance .... 5-78 Washing Your Vehicle ........ 5-75 Weatherstrips ................... 5-75 Windshield and Wiper Blades ......................... 5-76 Assistance Program, Fixed Mast ...................... 3-93 Antenna, XM™ Satellite Roadside .......................... 7-6 Audio System ...................... 3-64 Radio Antenna System ...... 3-93 Audio Steering Wheel Antilock Brake System (ABS) .................... 4-6 Warning Light ................... 3-32 Controls ....................... 3-92 Navigation/Radio System, see Navigation Manual ... 3-81 i-2 INDEX Audio System (cont.) Setting the Clock .............. 3-65 XM™ Satellite Radio Antenna System ............ 3-93 Audio System(s) .................. 3-67 Audio Systems Radio Reception ............... 3-92 Theft-Deterrent Feature ...... 3-91 Automatic Climate Control System ........................... 3-20 Automatic Door Lock .............. 2-8 Automatic Door Unlock ........... 2-8 Automatic Headlamp System ........................... 3-13 Automatic Transmission Fluid ............................... 5-18 Operation ................ 2-19, 2-22 Battery ............................... 5-30 Electric Power Management ................. 3-15 Run-Down Protection ......... 3-16 Belt Routing, Engine ............. 6-16 Bluetooth® .......................... 3-81 Brake Emergencies ...................... 4-6 Brake Fluid ......................... 5-28 Brakes ............................... 5-28 Antilock ............................. 4-6 Parking ........................... 2-24 System Warning Light ....... 3-31 Braking ................................ 4-5 Braking in Emergencies .......... 4-6 Break-In, New Vehicle .......... 2-15 Bulb Replacement ................ 5-41 Fog Lamp ........................ 3-14 Front Turn Signal and Parking Lamps .............. 5-40 Halogen Bulbs .................. 5-39 Headlamp Aiming .............. 5-36 Headlamps ...................... 5-39 License Plate Lamps ......... 5-41 Taillamps, Turn Signal, Stoplamps and Back-up Lamps ......................... 5-40 Buying New Tires ................. 5-58 Calibration .......................... 3-47 California Perchlorate Materials Requirements ................. 5-4 California Fuel ....................... 5-6 California Proposition 65 Warning ............................ 5-4 Camera, Rear Vision ............ 2-31 Canadian Owners ..................... ii Capacities and Speciﬁcations ................... 5-86 Carbon Monoxide Engine Exhaust ................ 2-28 Liftgate ............................. 2-9 Winter Driving .................. 4-25 Safety Belts ..................... 5-74 Care of Cargo Tie Downs ....................... 2-44 Cargo Cover ....................... 2-44 Cargo Management System ... 2-44 CD, MP3 ............................ 3-75 Center Console Storage ........ 2-42 Chains, Tire ........................ 5-62 Charging System Light .......... 3-31 Check Engine Lamp ................... 3-35 Checking Things Under the Hood ......................... 5-10 Chemical Paint Spotting ........ 5-78 Child Restraints Infants and Young Children ....................... 1-26 Lower Anchors and Tethers for Children ....... 1-31 Child Restraints (cont.) Older Children .................. 1-23 Securing a Child Restraint in a Rear Seat Position ................ 1-37 Securing a Child Restraint in the Right Front Seat Position ................ 1-39 Systems .......................... 1-29 Where to Put the Restraint ...................... 1-30 Chime Level Adjustment ........ 3-93 Circuit Breakers ................... 5-80 Cleaning Aluminum Wheels ............. 5-77 Exterior Lamps/Lenses ...... 5-75 Fabric/Carpet ................... 5-73 Finish Care ...................... 5-76 Instrument Panel, Vinyl, and Other Plastic Surfaces ...................... 5-74 Interior ............................ 5-72 Leather ........................... 5-74 Tires ............................... 5-77 Underbody Maintenance .... 5-78 Washing Your Vehicle ........ 5-75 Cleaning (cont.) Weatherstrips ................... 5-75 Windshield and Wiper Blades ......................... 5-76 Climate Control System ......... 3-17 ............. 3-24 Outlet Adjustment Climate Control Systems Automatic ........................ 3-20 Clock, Setting ...................... 3-65 Collision Damage Repair ....... 7-10 Compact Spare Tire ............. 5-71 Compass ............................ 3-47 Content Theft-Deterrent ......... 2-12 Control of a Vehicle ............... 4-4 Convenience Net ................. 2-44 Coolant Engine ............................ 5-22 Engine Temperature Warning Light ............... 3-34 Surge Tank Pressure Cap ... 5-25 Cooling System ................... 5-19 Courtesy Transportation .......... 7-9 Cruise Control ....................... 3-9 Cruise Control Light .............. 3-38 Cupholders ......................... 2-41 INDEX i-3 Customer Assistance .............. 7-5 Offices .............................. 7-5 Text Telephone (TTY) Users ............................ 7-5 Customer Information Service Publications Ordering Information ...... 7-15 Customer Satisfaction Procedure ......................... 7-1 Damage Repair, Collision ...... 7-10 Data Recorders Event .............................. 7-16 Daytime Running Lamps (DRL) ................... 3-13 Daytime Running Lamps Indicator Light .................. 3-39 Defensive Driving ................... 4-3 Delayed Locking .................... 2-8 DIC Compass ...................... 3-47 Disc, MP3 ........................... 3-75 Doing Your Own Service Work ..................... 5-4 Dome Lamp ........................ 3-14 All-Wheel Drive ................ 5-35 Driving for Better Fuel i-4 INDEX Door Ajar Light ........................ 3-40 Automatic Door Lock .......... 2-8 Automatic Door Unlock ........ 2-8 Delayed Locking ................. 2-8 Locks ............................... 2-7 Power Door Locks .............. 2-8 Rear Door Security Locks .... 2-8 Drive Systems Driver Seat Height Adjuster ........... 1-4 Driver Behavior ..................... 4-2 Driver Information Center (DIC) .................... 3-42 DIC Operation and Displays ....................... 3-42 DIC Vehicle Customization ............... 3-57 DIC Warnings and Messages .................... 3-49 Driving At Night .......................... 4-22 Before a Long Trip ............ 4-24 Defensive .......................... 4-3 Drunk ............................... 4-4 Environment ...................... 4-2 Highway Hypnosis ............ 4-24 Hill and Mountain Roads .... 4-24 Driving (cont.) In Rain and on Wet Roads ......................... 4-23 Loss of Control ................ 4-12 Off-Road ......................... 4-13 Off-Road Recovery ........... 4-11 Rocking Your Vehicle to Get it Out .................... 4-27 Winter ............................. 4-25 Economy ........................... 4-3 EDR .................................. 7-16 Electrical Equipment Add-On Equipment ............ 5-79 Electrical System Fuses and Circuit Breakers ...................... 5-80 Instrument Panel Fuse Block ........................... 5-80 Power Windows and Other Power Options ..... 5-80 Underhood Fuse Block ...... 5-82 Windshield Wiper Fuses .... 5-80 Electronic Immobilizer PASS-Key® III+ ................ 2-13 Electronic Immobilizer Operation PASS-Key® III+ ................ 2-14 Engine Air Cleaner/Filter ............... 5-17 Change Engine Oil Light .... 3-38 Check and Service Engine Soon Lamp ........ 3-35 Compartment Overview ...... 5-12 Coolant ........................... 5-22 Coolant Heater ................. 2-18 Coolant Temperature Warning Light ............... 3-34 Cooling System ................ 5-19 Drive Belt Routing ............. 6-16 Exhaust ........................... 2-28

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2009 Saturn VUE Owners Manual