2010 Saturn AURA Hybrid Owners Manual

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Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts. Date Odometer Reading Serviced By Services Performed Maintenance Record 7-13 Date Odometer Reading Serviced By Services Performed Maintenance Record (cont’d) 7-14 Date Odometer Reading Serviced By Services Performed Maintenance Record (cont’d) 7-15 Date Odometer Reading Serviced By Services Performed Maintenance Record (cont’d) 7-16 Section 8 Customer Assistance Information Customer Assistance and Information ...............8-2 Customer Satisfaction Procedure ......................8-2 Online Owner Center ......................................8-5 Customer Assistance for Text Telephone (TTY) Users ...............................................8-6 Customer Assistance Offices ............................8-6 GM Mobility Reimbursement Program ................8-6 Roadside Assistance Program ..........................8-7 Scheduling Service Appointments .....................8-9 Courtesy Transportation Program ......................8-9 Collision Damage Repair ................................8-11 Reporting Safety Defects ................................8-14 Reporting Safety Defects to the United States Government ..........................8-14 Reporting Safety Defects to the Canadian Government ................................8-14 Reporting Safety Defects to Saturn ..................8-15 Service Publications Ordering Information .........8-15 Vehicle Data Recording and Privacy ................8-16 Event Data Recorders ...................................8-17 Navigation System ........................................8-17 Radio Frequency Identiﬁcation (RFID) ..............8-18 Radio Frequency Statement ...........................8-18 8-1 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and to Saturn. Together we are committed to providing our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle, for total customer satisfaction. We call this the Saturn Difference. Normally, any concerns with the sales transaction or the operation of the vehicle are resolved by the retailer’s sales or service departments. If, for any reason, your ownership experience falls below your expectations, we suggest you take the following action: STEP ONE: Contact the Retail Customer Assistance Liaison. Any member of the retail management team has the authority and the desire to resolve your concerns. Normally, concerns can be quickly resolved at this level. STEP TWO: Should you need additional assistance, in the U.S., contact the Saturn Customer Assistance Center by calling 1-800-553-6000. In Canada, call the Saturn Customer Communication Centre at 1-800-263-1999. A Saturn Customer Assistance Center team member will handle your call and assist in providing product and warranty information, the nearest retailer location, roadside assistance, brochures, literature and discuss any concerns you may have. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: • Vehicle Identiﬁcation Number (VIN). This 17-digit number can be found on the vehicle registration or title, on the upper driver side corner of the instrument panel, or on your roadside assistance key card. • The name of your selling and servicing retail facility. • Vehicle delivery date and present mileage. • Your daytime and evening phone numbers. When contacting Saturn, please remember that your concern will likely be resolved at a retailer’s facility. That is why we suggest you follow Step One ﬁrst. 8-2 STEP THREE (U.S. Owners): Both Saturn and its retailers are committed to making sure you are completely satisﬁed with your Saturn vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, Saturn and its retailers offer the additional assistance of a neutral party through our voluntary participation in a mediation/arbitration program called Better Business Bureau (BBB) Auto Line. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. This program is available at no cost to you, our customer. Although you may be required to resort to this informal dispute resolution program prior to ﬁling a court action, use of the program is free of charge and your case is generally heard within 40 days. If you do not agree with the decision given in your case, you can reject it and proceed with any other venue for relief available to you. Contact the BBB Auto Line Program by using the toll-free telephone number or by writing them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1838 Telephone: 1-800-955-5100 dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. Saturn Corporation reserves the right to change eligibility limitations and/or discontinue its participation in this program. 8-3 STEP THREE (Canadian Owners): General Motors Participation in the Mediation/Arbitration Program In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you ﬁle your complaint to the ﬁnal decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the Saturn Customer Communication Centre, 1-800-263-1999, or you may write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Telephone: 1-800-955-5100 Your inquiry should be accompanied by the Vehicle Identiﬁcation Number (VIN). 8-4 Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/ saturn Information and services customized for your speciﬁc vehicle — all in one convenient place. • Digital owner manual, warranty information, and more • Online service and maintenance records • Find Saturn retailers for service nationwide • Exclusive privileges and offers • Recall notices for your speciﬁc vehicle • OnStar® and GM Cardmember Services Earnings summaries Other Helpful Links: Saturn − www.saturn.com Saturn Merchandise — www.saturncollection.com Help Center — www.saturn.com/helpcenter • FAQ • Contact Us My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: • My Showroom: Find and save information on vehicles and current offers in your area. • My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM dealers/retailers. • My Driveway: Access quick links to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway proﬁle. • My Preferences: Manage your proﬁle and use tools and forms with greater ease. To sign up, visit the My GM Canada section within www.gm.ca. 8-5 Customer Assistance for Text Telephone (TTY) Users To assist owners who have hearing difficulties, Saturn has installed special TDD (Telecommunication Devices for the Deaf) equipment in its Saturn Customer Assistance Center. Any hearing or speech-impaired customer who has access to a TDD or to a conventional Text Telephone (TTY) can communicate with Saturn by dialing 1-800-TDD-6000. TTY users in Canada may dial 1-800-263-3830. Customer Assistance Offices Saturn encourages customers to call the toll-free number for assistance. If a customer wishes to write to Saturn, the letter should be addressed to: Saturn Customer Assistance Center P.O. Box 33173 Detroit, MI 48232-5173 1-800-553-6000 1-800-833-6000 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-553-6000 8-6 In Canada, write to: Saturn Customer Communication Centre General Motors of Canada Ltd. CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 GMcanada.com 1-800-263-1999 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 GM Mobility Reimbursement Program This program, available to qualiﬁed applicants, can reimburse you up to $1,000 toward eligible aftermarket driver or passenger adaptive equipment you may require for your vehicle such as hand controls, wheelchair/scooter lifts, etc. The offer is available for a limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit your Saturn retailer or call the Saturn Customer Assistance Center at 1-800-553-6000. Text telephone (TTY) users, call 1-800-833-6000. In Canada, customers may call the Saturn Customer Communication Centre at 1-800-263-1999. TTY users in Canada may call 1-800-263-3830. Roadside Assistance Program For U.S. purchased vehicles, call 1-800-553-6000; (Text Telephone (TTY): 1-800-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: • Your name, home address, and home telephone number • Telephone number of your location • Location of the vehicle • Model, year, color, and license plate number of the vehicle • Odometer reading, Vehicle Identiﬁcation Number (VIN), and delivery date of the vehicle • Description of the problem Coverage Services are provided up to 5 years/100,000 miles (160 000 km), whichever comes ﬁrst. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Saturn and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notiﬁcation. Saturn and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. 8-7 Services Provided • Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. • Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identiﬁcation before this service is given. • Emergency Tow From a Public Road or Highway: Tow to the nearest Saturn retailer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow. • Flat Tire Change: Service is provided to change a ﬂat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inﬂated. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty. • Battery Jump Start: Service is provided to jump start a dead battery. • Trip Interruption Beneﬁts and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car. 8-8 Services Not Included in Roadside Assistance • Impound towing caused by violation of any laws. • Legal ﬁnes. • Mounting, dismounting or changing of snow tires, chains, or other traction devices. • Towing or services for vehicles driven on a non-public road or highway. Services Speciﬁc to Canadian Purchased Vehicles • Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. • Lock-Out Service: Vehicle registration is required. • Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery. • Trip Interruption Beneﬁts and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment. • Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility. Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair. Courtesy Transportation Program To enhance your ownership experience, we and our participating retailers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada), extended powertrain, and hybrid speciﬁc warranties in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. 8-9 Claim amounts should reﬂect actual costs and be supported by original receipts. See your retailer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. Courtesy Rental Vehicle Your retailer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, Saturn helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your retailer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Retailers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the retailer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the retailer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by Saturn for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. 8-10 Additional Program Information All program options, such as shuttle service, may not be available at every retailer. Please contact your retailer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate retailer personnel. Saturn reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualiﬁed technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may ﬁt poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. 8-11 Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are signiﬁcant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. If a Crash Occurs Here is what to do if you are involved in a crash. • Check to make sure that you are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. • If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer. • Give only the necessary and requested information to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action. • If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 8-7 for more information. • If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number. 8-12 • Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle. • Gather the important information you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identiﬁcation Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. • If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable. • Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/retailer or a private collision repair facility to ﬁx the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time. • Once you have an estimate, read it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity. Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. 8-13 If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits. Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Saturn Corporation. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Saturn Corporation. 8-14 To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from http://www.safercar.gov. Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9 For additional publications information or to order publications in the United States, call toll free 1-800-2-SATURN or visit Saturn-publications.com to order on-line. In Canada, Saturn service manuals are available by calling toll free 1-800-551-4123. Owner Publications Information on how to obtain product bulletins and as described below is applicable only in the ﬁfty U.S. states and the District of Columbia, and only for cars and light trucks with a Gross Vehicle Weight Rating (GVWR) less than 10,000 pounds (4 536 kg). Copies of individual bulletins are also at your participating Saturn retailer. You can ask to see them. In Canada, information relating to product service bulletins can be obtained by contacting your Saturn retailer. Reporting Safety Defects to Saturn In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify Saturn. Call 1-800-553-6000, or write: Saturn Corporation P.O. Box 33173 Detroit, MI 48232-5183 In Canada, call 1-800-263-1999, or write: Saturn Customer Communication Centre General Motors of Canada Limited CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Service Publications Ordering Information Service Manuals A variety of publications are available to you. Saturn service manuals are written for trained technicians, and in some cases, specialized tools and equipment are necessary to complete certain repairs. However, the manuals are available to owners who either have the training, or wish to gain a greater understanding of the technical aspect of their Saturn. 8-15 Service Bulletins Saturn regularly sends its retailers useful service bulletins about Saturn products. Saturn monitors product performance in the ﬁeld. We then prepare bulletins for servicing our products better. You can get these bulletins, too. Bulletins cover various subjects. Some pertain to the proper use and care of your vehicle. Some describe costly repairs. Others describe inexpensive repairs which, if done on time with the latest parts, may avoid future costly repairs. Some bulletins tell a technician how to repair a new or unexpected condition. Others describe a quicker way to ﬁx your vehicle. They can help a technician service your vehicle better. Most bulletins apply to conditions affecting a small number of vehicles. Your Saturn retailer or a qualiﬁed technician may have to determine if a speciﬁc bulletin applies to your vehicle. To order Saturn bulletins, call Saturn Publications at 1-800-2-SATURN or visit saturn-publications.com to order online. Vehicle Data Recording and Privacy Your Saturn vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings. 8-16 Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: • How various systems in your vehicle were operating • Whether or not the driver and passenger safety belts were buckled/fastened • How far, if at all, the driver was pressing the accelerator and/or brake pedal • How fast the vehicle was traveling This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. Saturn will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request of police or similar government office; as part of Saturn’s defense of litigation through the discovery process; or, as required by law. Data that Saturn collects or receives may also be used for Saturn research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a speciﬁc vehicle or vehicle owner. Navigation System If your vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation system operating manual for information on stored data and for deletion instructions. 8-17 Radio Frequency Identiﬁcation (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in Saturn vehicles does not use or record personal information or link with any other Saturn system containing personal information. Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) Rules and with RSS-210/211 of Industry and Science Canada. Operation is subject to the following two conditions: 1. The device may not cause interference. 2. The device must accept any interference received, including interference that may cause undesired operation of the device. Changes or modiﬁcations to any of these systems by other than an authorized service facility could void authorization to use this equipment. 8-18 A Accessories and Modiﬁcations ............................ 6-3 Accessory Power ............................................ 3-22 Accessory Power Outlets ................................. 4-15 Adding Washer Fluid ....................................... 6-30 Additional Factors Affecting System Operation ..... 2-71 Additional Program Information ......................... 8-11 Additional Required Services .............................. 7-4 Additives, Fuel ................................................. 6-7 Add-On Electrical Equipment ............................ 6-82 Adjusting the Speakers (Balance/Fade) .............. 4-56 Adjustment Chime Level ............................................... 4-83 Air Cleaner/Filter, Engine ................................. 6-20 Airbag Adding Equipment to Your Airbag-Equipped Vehicle ................................................... 2-72 Airbag System How Does an Airbag Restrain? ...................... 2-63 Passenger Sensing System ........................... 2-66 Servicing Your Airbag-Equipped Vehicle .......... 2-71 What Makes an Airbag Inﬂate? ...................... 2-63 What Will You See After an Airbag Inﬂates? .... 2-64 When Should an Airbag Inﬂate? .................... 2-61 Where Are the Airbags? ............................... 2-58 Airbags ......................................................... 2-73 Passenger Status Indicator ........................... 4-26 Readiness Light .......................................... 4-25 System Check ............................................. 2-56 AM ............................................................... 4-82 Antenna Backglass ................................................... 4-83 Antenna, XM™ Satellite Radio Antenna System ...................................................... 4-83 Antilock Brake System (ABS) ............................. 5-4 ............................................. 4-28 Warning Light Appearance Care Aluminum Wheels ........................................ 6-79 Care of Safety Belts .................................... 6-76 Chemical Paint Spotting ............................... 6-80 Cleaning Exterior Lamps/Lenses .................... 6-77 Fabric/Carpet .............................................. 6-75 Finish Care ................................................. 6-78 Finish Damage ............................................ 6-80 Instrument Panel, Vinyl, and Other Plastic Surfaces ................................................. 6-76 Interior Cleaning .......................................... 6-73 Sheet Metal Damage ................................... 6-80 Tires .......................................................... 6-79 Underbody Maintenance ............................... 6-80 Washing Your Vehicle ................................... 6-77 Weatherstrips .............................................. 6-76 Windshield and Wiper Blades ........................ 6-78 Arming the System ......................................... 3-17 Assistance Program, Roadside ........................... 8-7 Audio System ......................................... 4-51, 4-69 Audio Steering Wheel Controls ...................... 4-80 Radio Reception .......................................... 4-82 Setting the Clock ......................................... 4-52 Theft-Deterrent Feature ................................ 4-80 XM™ Satellite Radio Antenna System ............ 4-83 Audio System(s) ............................................. 4-53 Auto Stop Mode ............................................. 4-36 Automatic Climate Control System ..................... 4-16 Automatic Engine Start/Stop ..................... 1-23, 3-24 Automatic Headlamp System ............................ 4-12 Automatic Transmission Fluid .......................................................... 6-22 Operation ................................................... 3-27 Automatic Transmission Shift Lock Control System Check .............................................. 7-8 Backglass Antenna .......................................... 4-83 Battery .......................................................... 6-34 Electric Power Management .......................... 4-13 Run-Down Protection ................................... 4-14 Battery Replacement ......................................... 3-6 Belt Routing, Engine ....................................... 7-12 Blizzard Conditions .......................................... 5-18 Bluetooth Controls ........................................... 4-70 Bluetooth® ..................................................... 4-69 Brake Emergencies ................................................ 5-5 Brake Adjustment ............................................ 6-33 Brake Fluid .................................................... 6-31 Brake Pedal Travel ......................................... 6-33 Brake Wear ................................................... 6-32 Brakes .......................................................... 6-31 Antilock ....................................................... 5-4 Parking ...................................................... 3-29 Regenerative Braking ................................... 3-30 System Warning Light .................................. 4-27 Braking ........................................................... 5-3 Braking in Emergencies ..................................... 5-5 Break-In, New Vehicle ..................................... 3-21 Bulb Replacement ........................................... 6-42 Halogen Bulbs ............................................ 6-39 Headlamp Aiming ........................................ 6-39 Headlamps ................................................. 6-39 License Plate Lamps .................................... 6-41 Taillamps, Turn Signal, Sidemarker, Stoplamps, and Back-Up Lamps ................................. 6-40 Buying New Tires ........................................... 6-58 C California Perchlorate Materials Requirements ................. 6-4 Warning ....................................................... 6-4 California Fuel .................................................. 6-7 Call Waiting ................................................... 4-77 Calling for Assistance ........................................ 8-7 Canadian Owners ................................................ ii Canceling a Remote Start .................................. 1-5 Capacities and Speciﬁcations ............................ 6-92 Carbon Monoxide Engine Exhaust ........................................... 3-33 Trunk ......................................................... 3-12 Winter Driving ............................................. 5-17 Care of Safety Belts ................................................ 6-76 Care of CDs .................................................. 4-60 Care of the CD Player ..................................... 4-60 CD Messages ................................................ 4-59 CD, MP3 ....................................................... 4-62 Cellular Phone Usage ...................................... 4-82 Center Console Storage ................................... 3-37 Chains, Tire ................................................... 6-64 Charge/Assist Gage ........................................ 4-36 Charging System Light .................................... 4-27 Check Engine Lamp .............................................. 4-31 Check Engine Light ......................................... 4-31 Checking Coolant ............................................ 6-25 Checking Engine Oil ........................................ 6-15 Checking Things Under the Hood ...................... 6-12 Chemical Paint Spotting ................................... 6-80 Child Restraints Infants and Young Children ........................... 2-34 Lower Anchors and Tethers for Children .......... 2-42 Older Children ............................................. 2-30 Securing a Child Restraint in a Rear Seat Position .................................................. 2-49 Securing a Child Restraint in the Right Front Seat Position ................................... 2-52 Systems ..................................................... 2-38 Where to Put the Restraint ........................... 2-40 .................................. 4-83 Chime Level Adjustment Cleaning Aluminum Wheels ........................................ 6-79 Exterior Lamps/Lenses ................................. 6-77 Fabric/Carpet .............................................. 6-75 Finish Care ................................................. 6-78 Instrument Panel, Vinyl, and Other Plastic Surfaces ................................................. 6-76 Interior ....................................................... 6-73 Tires .......................................................... 6-79 Underbody Maintenance ............................... 6-80 Cleaning (cont.) Washing Your Vehicle ................................... 6-77 Weatherstrips .............................................. 6-76 Windshield and Wiper Blades ........................ 6-78 Cleaning the Mirror ......................................... 3-35 Clearing the System ........................................ 4-80 Climate Control System Outlet Adjustment ........................................ 4-21 Climate Control Systems Automatic ................................................... 4-16 Climate Controls ............................................. 1-16 Clock, Setting ................................................. 4-52 Cold Temperature Operation ............................. 6-17 Collision Damage Repair .................................. 8-11 Collision Parts ................................................ 8-11 Compressor Kit, Tire Sealant ............................ 6-66 Conﬁgurations for Use of Child Restraints .......... 2-41 Connecting a USB Storage Device or iPod® ....... 4-65 Content Theft-Deterrent .................................... 3-17 Control of a Vehicle .......................................... 5-3 Convenience Net ............................................ 3-37 Coolant Engine ....................................................... 6-23 Engine Temperature Warning Light ................. 4-30 Cooling System .............................................. 6-22 Courtesy Transportation Program ........................ 8-9 Coverage ........................................................ 8-7 Cruise Control .................................................. 4-7 Light .......................................................... 4-34 Cupholders .................................................... 3-36 Customer Assistance ......................................... 8-6 Offices ......................................................... 8-6 Text Telephone (TTY) Users ........................... 8-6 Customer Information Service Publications Ordering Information ........ 8-15 Customer Satisfaction Procedure ........................ 8-2 Damage Repair, Collision ................................. 8-11 Data Recorders, Event .................................... 8-17 Daytime Running Lamps (DRL) ......................... 4-11 Defensive Driving ............................................. 5-2 Delayed Headlamps ........................................ 4-11 Delayed Locking ............................................. 3-10 Deleting Name Tags ........................................ 4-74 Dinghy Towing ................................................ 5-26 Disarming the System ..................................... 3-18 Disc, MP3 ...................................................... 4-62 Doing Your Own Service Work ........................... 6-4 Dolly Towing .................................................. 5-28 Dome Lamps ................................................. 4-13 Door Ajar Reminder .............................................. 3-9 Delayed Locking .......................................... 3-10 Locks .......................................................... 3-9 Door (cont.) Power Locks ................................................ 3-9 Programmable Automatic Door Locks ............. 3-10 Rear Door Security Locks ............................. 3-11 Driver Information Center (DIC) ......................... 4-37 DIC Operation and Displays .......................... 4-38 DIC Vehicle Personalization .......................... 4-45 DIC Warnings and Messages ........................ 4-41 Driving At Night ..................................................... 5-13 Before a Long Trip ...................................... 5-15 Defensive ..................................................... 5-2 Drunk .......................................................... 5-2 Highway Hypnosis ....................................... 5-15 Hill and Mountain Roads .............................. 5-16 In Rain and on Wet Roads ........................... 5-14 Loss of Control ........................................... 5-12 Off-Road Recovery ...................................... 5-11 Rocking Your Vehicle to Get it Out ................. 5-20 Winter ........................................................ 5-17 Driving for Better Fuel Economy ....................... 1-27 Driving on Snow or Ice .................................... 5-17 Dual Tone Multi-Frequency (DTMF) Tones .......... 4-78 EDR ............................................................. 8-16 Ejecting a CD ................................................ 4-58 Electrical Equipment, Add-On ............................ 6-82 Electrical System Engine Compartment Fuse Block ................... 6-86 Fuses ........................................................ 6-83 Instrument Panel Fuse Block ......................... 6-83 Power Windows and Other Power Options ...... 6-83 Rear Compartment Fuse Block ...................... 6-89 Windshield Wiper Fuses ............................... 6-82 Electronic Immobilizer PASS-Key® III+ ........................................... 3-19 Electronic Immobilizer Operation PASS-Key® III+ ........................................... 3-19 Electronic Stability Control ................................. 5-6 Electronic Stability Control Indicator Light ........... 4-29 Emergency Trunk Release Handle ..................... 3-13 Emissions Inspection and Maintenance Programs ................................................... 4-33 Ending a Call ................................................. 4-77 Engine Air Cleaner/Filter ......................................... 6-20 Check and Service Engine Soon Lamp ........... 4-31 Compartment Overview ................................ 6-14 F Federal Communications Commission (FCC) and Industry and Science Canada ........................ 6-52 Filter Engine Air Cleaner ...................................... 6-20 Finding a Category (CAT) Station (XM Satellite Radio Service Only) ..................................... 4-57 Finding a Station ............................................ 4-54 Finish Damage ............................................... 6-80 Flashers, Hazard Warning .................................. 4-3 Flash-to-Pass ................................................... 4-5 Flat Tire ........................................................ 6-65 Fluid Automatic Transmission ................................ 6-22 Windshield Washer ...................................... 6-30 FM Stereo ..................................................... 4-82 Folding Rear Seat ............................................ 2-9 Format .......................................................... 4-62 ............................................................... 6-6 Fuel Additives ...................................................... 6-7 California Fuel .............................................. 6-7 Economy Light ............................................ 4-37 Filling a Portable Fuel Container .................... 6-11 Engine (cont.) Coolant ...................................................... 6-23 Coolant Heater ............................................ 3-26 Coolant Temperature Warning Light ................ 4-30 Cooling System ........................................... 6-22 Drive Belt Routing ....................................... 7-12 Exhaust ..................................................... 3-33 Oil ............................................................. 6-15 Overheating ................................................ 6-28 Starting ...................................................... 3-22 Engine Identiﬁcation ........................................ 6-81 Engine Oil Life System ................................................ 6-18 Engine Oil Additives / Engine Oil Flushes ........... 6-18 Entering Personalization Menu .......................... 4-45 Entry/Exit Lighting ........................................... 4-13 Event Data Recorders ..................................... 8-17 Exiting Personalization Menu ............................ 4-50 Express Window Anti-Pinch Feature ................... 3-16 Express Window Anti-Pinch Override ................. 3-16 Express-Down Window .................................... 3-15 Express-Up Window ........................................ 3-15 Extender, Safety Belt ....................................... 2-30 Exterior Mirrors ............................................... 1-11 Fuel (cont.) Filling the Tank ............................................. 6-9 Fuels in Foreign Countries .............................. 6-8 Gage ......................................................... 4-35 Gasoline Octane ........................................... 6-6 Gasoline Speciﬁcations .................................. 6-7 Fuel Economy Driving for Better ......................................... 1-27 Fuses ........................................................... 6-83 Engine Compartment Fuse Block ................... 6-86 Instrument Panel Fuse Block ......................... 6-83 Rear Compartment Fuse Block ...................... 6-89 Windshield Wiper ......................................... 6-82 Gages Gasoline Charge/Assist .............................................. 4-36 Fuel .......................................................... 4-35 Speedometer .............................................. 4-23 Tachometer ................................................. 4-23 Trip Odometer ............................................. 4-23 Octane ........................................................ 6-6 Speciﬁcations ............................................... 6-7 Glove Box ..................................................... 3-36 GM Mobility Reimbursement Program .................. 8-6 Halogen Bulbs ................................................ 6-39 Hazard Warning Flashers ................................... 4-3 Head Restraints ............................................... 2-2 Headlamps .................................................... 4-10 Aiming ....................................................... 6-39 Bulb Replacement ....................................... 6-39 Daytime Running Lamps (DRL) ..................... 4-11 Delayed ..................................................... 4-11 Flash-to-Pass ............................................... 4-5 High/Low Beam Changer ................................ 4-5 On Reminder .............................................. 4-10 Headlamps Off in Park .................................... 4-11 Heated Seats ................................................... 2-5 Heated Seats (If Equipped) ................................ 1-9 Heater Engine Coolant ........................................... 3-26 Highbeam On Light ......................................... 4-34 High-Speed Operation, Tires ............................. 6-50 Highway Hypnosis ........................................... 5-15 Hill and Mountain Roads .................................. 5-16 Hood Checking Things Under ................................ 6-12 Release ..................................................... 6-12 Horn ............................................................... 4-3 How OnStar Service Works .............................. 1-28 How the System Alarm is Activated ................... 3-18 How to Add Coolant to the Radiator .................. 6-26 How to Add Coolant to the Recovery Tank ......... 6-25 How to Check ................................................ 6-50 How to Detect a Tamper Condition .................... 3-18 How to Inspect the Engine Air Cleaner/Filter ....... 6-20 How to Reset the Engine Oil Life System ........... 6-19 How to Turn Off the System Alarm .................... 3-18 How to Wear Safety Belts Properly ................... 2-16 Hydroplaning .................................................. 5-14 If a Crash Occurs ........................................... 8-12 If No Steam Is Coming From The Engine Compartment .............................................. 6-29 If Steam Is Coming From The Engine Compartment .............................................. 6-28 If the Off Indicator is Lit for an Adult-Size Occupant ................................................... 2-70 If the On Indicator is Lit for a Child Restraint ...... 2-69 Ignition Positions ............................................. 3-21 Ignition Transmission Lock Check ....................... 7-9 Infants and Young Children, Restraints ............... 2-34 Inﬂation - Tire Pressure ................................... 6-49 Information Modes .......................................... 4-38 Instrument Panel Brightness .................................................. 4-12 Cluster ....................................................... 4-22 Insuring Your Vehicle ....................................... 8-12 Interior Mirror ................................................. 1-12 Intermediate Voltage Devices and Wiring ............ 6-82 Introduction ...................................................... 7-2 Jump Starting ................................................. 6-35 Keyless Entry Remote (RKE) System ................................... 3-4 Keyless Entry System ....................................... 3-3 Keys ............................................................... 3-2 Labeling, Tire Sidewall ..................................... 6-44 Lamps Daytime Running (DRL) ................................ 4-11 Dome ........................................................ 4-13 License Plate .............................................. 6-41 Lamps (cont.) Malfunction Indicator .................................... 4-31 Reading ..................................................... 4-13 Trunk ......................................................... 4-13 Lap-Shoulder Belt ........................................... 2-24 LATCH System for Child Restraints ................... 2-42 Leaving the Vehicle With the Engine Running ..... 3-31 Lift Seat, Power ............................................... 2-9 Light, Auto Stop Mode ..................................... 4-36 Lighting Entry/Exit ................................................... 4-13 Parade Dimming .......................................... 4-13 Lights ............................................................ 4-10 Airbag Readiness ........................................ 4-25 Antilock Brake System (ABS) Warning ............ 4-28 Brake System Warning ................................. 4-27 Charging System ......................................... 4-27 Cruise Control ............................................. 4-34 Engine Coolant Temperature Warning ............. 4-30 Flash-to-Pass ............................................... 4-5 Fuel Economy ............................................. 4-37 Highbeam On ............................................. 4-34 High/Low Beam Changer ................................ 4-5 Oil Pressure ............................................... 4-33 On Reminder .............................................. 4-10 Passenger Airbag Status Indicator .................. 4-26 Safety Belt Reminders .................................. 4-24 Security ..................................................... 4-34 Tire Pressure .............................................. 4-30 Loading a CD ................................................ 4-58 Loading Your Vehicle ....................................... 5-20 Locks Delayed Locking .......................................... 3-10 Door ........................................................... 3-9 Lockout Protection ....................................... 3-12 Power Door .................................................. 3-9 Programmable Automatic Door Locks ............. 3-10 Rear Door Security Locks ............................. 3-11 Loss of Control ............................................... 5-12 Lower Anchors and Tethers for Children ............. 2-42 Lumbar Power Controls ............................................. 2-5 Maintenance Schedule Maintenance Record .................................... 7-13 Maintenance Replacement Parts .................... 7-11 Owner Checks and Services ........................... 7-8 Recommended Fluids and Lubricants ............. 7-10 Scheduled Maintenance ................................. 7-3 Maintenance I .................................................. 7-3 Maintenance II ................................................. 7-4 Making a Call ................................................. 4-75 Malfunction Indicator Lamp ............................... 4-31 Managing the Vehicle Damage Repair Process ... 8-13 Manual Locks .................................................. 1-6 Manual Reclining Seatbacks ............................... 2-6 Manual Seat .................................................... 1-7 Manual Seats ................................................... 2-3 Message DIC Warnings and Messages ........................ 4-41 Mirrors Manual Rearview ......................................... 3-35 Outside Automatic Dimming Mirror ................. 3-36 Outside Power Mirrors .................................. 3-35 MP3 ............................................................. 4-62 Muting a Call ................................................. 4-77 My GM Canada (Canada) — www.gm.ca ............. 8-5 Navigation System, Privacy .............................. 8-17 Net, Convenience ........................................... 3-37 New Vehicle Break-In ...................................... 3-21 Odometer ...................................................... 4-23 Trip ........................................................... 4-23 Off-Road Oil Recovery .................................................... 5-11 Engine ....................................................... 6-15 Engine Oil Life System ................................. 6-18 Pressure Light ............................................. 4-33 Older Children, Restraints ................................ 2-30 Online Owner Center ........................................ 8-5 10 Online Owner Center (U.S.) — www.gmownercenter.com/saturn ....................... 8-5 OnStar Steering Wheel Controls ........................ 1-29 Operation Tips ................................................ 4-21 Other Information ............................................ 4-80 Other Rainy Weather Tips ................................ 5-14 Outlet Adjustment ............................................ 4-21 Outlets Accessory Power ......................................... 4-15 Outside Automatic Dimming Mirror ............................. 3-36 Power Mirrors ............................................. 3-35 Owner Checks and Services .............................. 7-8 Owner Publications ......................................... 8-15 Owners, Canadian ............................................... ii Paint, Damage ............................................... 6-80 Pairing .......................................................... 4-70 Parade Dimming ............................................. 4-13 Park Headlamps Off in Park ................................. 4-11 Shifting Into ................................................ 3-30 Shifting Out of ............................................ 3-32 Parking Brake ........................................................ 3-29 Over Things That Burn ................................. 3-32 Parking Brake and Automatic Transmission P (Park) Mechanism Check ............................. 7-9 Passenger Airbag Status Indicator ..................... 4-26 Passenger Safety Belt Reminder Light ............... 4-24 Passenger Sensing System .............................. 2-66 Passing ......................................................... 5-12 PASS-Key® III+ Electronic Immobilizer ............... 3-19 PASS-Key® III+ Electronic Immobilizer Operation . 3-19 Perchlorate Materials Requirements, California ...... 6-4 Personalization Menu Modes ............................ 4-46 Phone Bluetooth® .................................................. 4-69 Playing a CD ................................................. 4-58 Playing a CD-R or CD-RW MP3 ....................... 4-63 Playing an MP3 CD-R or CD-RW Disc ............... 4-59 Playing the Radio ........................................... 4-53 Power Door Locks .................................................. 3-9 Electrical System ......................................... 6-83 Lift Seat ....................................................... 2-9 Lumbar Controls ........................................... 2-5 Retained Accessory (RAP) ............................ 3-22 Seat ............................................................ 2-4 Windows .................................................... 3-15 Power Door Locks ............................................ 1-6 Power Lumbar ................................................. 1-9 Power Reclining Seatbacks ................................ 2-7 Power Reclining Seatbacks (If Equipped) ............. 1-8 Power Seats (If Equipped) ................................. 1-8 Pregnancy, Using Safety Belts .......................... 2-29 Privacy .......................................................... 8-16 Navigation System ....................................... 8-17 Radio Frequency Identiﬁcation (RFID) ............. 8-18 Program Courtesy Transportation .................................. 8-9 Programmable Automatic Door Locks ................. 3-10 Programming the Power Windows ..................... 3-15 Programming Transmitters to the Vehicle ............. 3-5 Proposition 65 Warning, California ....................... 6-4 Propriétaires Canadiens ........................................ ii Questions and Answers About Safety Belts ......... 2-15 Radio Data System (RDS) ............................... 4-53 Radio Frequency Identiﬁcation (RFID) ..................................... 8-18 Statement ................................................... 8-18 Radio Messages ............................................. 4-57 Radio(s) ........................................................ 4-53 Radios Reception ................................................... 4-82 Setting the Clock ......................................... 4-52 Theft-Deterrent ............................................ 4-80 Reading Lamps .............................................. 4-13 Rear Door Security Locks ................................ 3-11 11 Rear Safety Belt Comfort Guides ...................... 2-26 Rear Seat ...................................................... 1-10 Rear Seat Air Outlet ........................................ 4-21 Rear Window Defogger .................................... 4-20 Rearview Mirrors ............................................. 3-35 Receiving a Call ............................................. 4-76 Reclining Seatbacks .......................................... 2-6 Recommended Fluids and Lubricants ................. 7-10 Recreational Vehicle Towing ............................. 5-25 Regenerative Braking ...................................... 3-30 Reimbursement Program, GM Mobility ................. 8-6 Remote Keyless Entry (RKE) System ............ 3-3, 3-4 Remote Trunk Release .................................... 3-13 Remote Vehicle Start ........................................ 3-7 Removal and Installation of the Sealant Canister .......................................... 6-72 Repair Facility ................................................ 8-12 Replacement Bulbs ......................................... 6-42 Replacement Parts Maintenance ............................................... 7-11 Replacing Brake System Parts .......................... 6-33 Reporting Safety Defects Canadian Government .................................. 8-14 Saturn ....................................................... 8-15 U.S. Government ......................................... 8-14 Restraint System Check Checking the Restraint Systems .................... 2-73 Replacing Restraint System Parts After a Crash ..................................................... 2-74 Retained Accessory Power (RAP) ...................... 3-22 Ride Control Systems ....................................... 5-6 Electronic Stability (ESC) ................................ 5-6 Roadside Assistance Program ............................ 8-7 Rocking Your Vehicle to Get it Out .................... 5-20 Roof Sunroof ...................................................... 3-37 Running the Vehicle While Parked ..................... 3-34 Safety Belt Pretensioners ................................. 2-26 Safety Belt Reminder Light ............................... 4-24 Safety Belts ................................................... 2-73 Care of ...................................................... 6-76 Extender .................................................... 2-30 How to Wear Safety Belts Properly ................ 2-16 Lap-Shoulder Belt ........................................ 2-24 Reminders .................................................. 4-24 Safety Belts Are for Everyone ....................... 2-11 Use During Pregnancy ................................. 2-29 Safety Defects Reporting Canadian Government .................................. 8-14 Saturn ....................................................... 8-15 U.S. Government ......................................... 8-14 Safety Warnings and Symbols .............................. iii Scheduled Maintenance ..................................... 7-3 Scheduling Appointments ................................... 8-9 Sealant Kit, Tire .............................................. 6-66 12 Seats Head Restraints ............................................ 2-2 Heated Seats ............................................... 2-5 Power Lift Seat ............................................. 2-9 Power Lumbar .............................................. 2-5 Power Seats ................................................. 2-4 Reclining Seatbacks ...................................... 2-6 Split Folding Rear Seat .................................. 2-9 Securing a Child Restraint Rear Seat Position ...................................... 2-49 Right Front Seat Position .............................. 2-52 Securing an Add-On Child Restraint in the Vehicle ....................................................... 2-39 Securing the Child Within the Child Restraint ...... 2-39 Security Light .......................................................... 4-34 Service ........................................................... 6-3 Accessories and Modiﬁcations ......................... 6-3 Adding Equipment to the Outside of the Vehicle ..................................................... 6-5 Doing Your Own Work ................................... 6-4 Engine Soon Lamp ...................................... 4-31 Parts Identiﬁcation Label ............................... 6-81 Publications Ordering Information ................... 8-15 Scheduling Appointments ................................ 8-9 Service Bulletins ............................................. 8-16 Service Manuals ............................................. 8-15 Services Not Included in Roadside Assistance ...... 8-8 Services Provided ............................................. 8-8 Services Speciﬁc to Canadian Purchased Vehicles ....................................................... 8-8 Servicing Your Airbag-Equipped Vehicle .............. 2-71 Setting the Clock .................................... 1-18, 4-52 Setting the Tone (Bass/Midrange/Treble) ............. 4-56 Sheet Metal Damage ....................................... 6-80 Shifting Out of Park ................................................ 3-32 Shifting Into Park ............................................ 3-30 Shoulder Belt Height Adjuster ........................... 2-26 Signals, Turn and Lane-Change .......................... 4-4 Skidding ........................................................ 5-12 Speciﬁcations and Capacities ............................ 6-92 Speedometer .................................................. 4-23 Split Folding Rear Seat ..................................... 2-9 Start Vehicle, Remote ....................................... 3-7 Starter Switch Check ........................................ 7-8 Starting the Engine ......................................... 3-22 Starting the Vehicle ........................................... 1-5 Steering ........................................................ 5-10 Steering in Emergencies .................................. 5-10 Steering Tips .................................................. 5-10 Steering Wheel Controls, Audio ......................... 4-80 Steering Wheel, Tilt and Telescopic ..................... 4-3 Storage Areas Center Console ........................................... 3-37 Convenience Net ......................................... 3-37 Cupholders ................................................. 3-36 Glove Box .................................................. 3-36 13 Storing a Favorite Station ................................. 1-17 Storing a Radio Station .................................... 4-55 Storing Name Tags ......................................... 4-72 Storing the Tire Sealant and Compressor Kit ...... 6-73 Stuck in Sand, Mud, Ice, or Snow ..................... 5-19 Sun Visors ..................................................... 3-17 Sunroof ......................................................... 3-37 Sunshade ...................................................... 3-38 Tachometer .................................................... 4-23 Taillamps Turn Signal, Sidemarker, Stoplamps, and Back-Up Lamps ....................................... 6-40 Telescopic Wheel .............................................. 4-3 Temperature – A, B, C .................................... 6-61 Text Telephone (TTY) Users ............................... 8-6 Theft-Deterrent Feature .................................... 4-80 Theft-Deterrent Systems ................................... 3-17 Content Theft-Deterrent ................................ 3-17 PASS-Key® III+ Electronic Immobilizer ............ 3-19 PASS-Key® III+ Electronic Immobilizer Operation ................................................ 3-19 Three-Way Calling .......................................... 4-77 Tilt Wheel ........................................................ 4-3 Time, Setting .................................................. 4-52 Tire Sealant ................................................... 6-67 Tire Size ....................................................... 6-45 Tires ............................................................. 6-43 Aluminum Wheels, Cleaning .......................... 6-79 Buying New Tires ........................................ 6-58 Chains ....................................................... 6-64 Cleaning .................................................... 6-79 Different Size .............................................. 6-59 High-Speed Operation .................................. 6-50 If a Tire Goes Flat ....................................... 6-65 Inﬂation - Tire Pressure ................................ 6-49 Inspection and Rotation ................................ 6-55 Pressure Light ............................................. 4-30 Pressure Monitor Operation ........................... 6-52 Pressure Monitor System .............................. 6-51 Sealant and Compressor Kit ................. 6-66, 6-73 Sidewall Labeling ......................................... 6-44 Terminology and Deﬁnitions ........................... 6-46 Uniform Tire Quality Grading ......................... 6-60 Wheel Alignment and Tire Balance ................. 6-61 Wheel Replacement ..................................... 6-62 When It Is Time for New Tires ...................... 6-57 To Use the Engine Coolant Heater .................... 3-26 Torque Lock ................................................... 3-31 Towing Recreational Vehicle ..................................... 5-25 Towing a Trailer .......................................... 5-28 Your Vehicle ............................................... 5-25 TPMS Malfunction Light and Message ............... 6-53 TPMS Sensor Matching Process ....................... 6-54 14 Traction Control System (TCS) .................................... 5-7 Traction Control Operation ................................. 5-9 Traction – AA, A, B, C ..................................... 6-60 Transferring a Call .......................................... 4-78 Transmission Fluid, Automatic ........................................... 6-22 Transmission Operation, Automatic .................... 3-27 Transportation Options ..................................... 8-10 Transportation Program, Courtesy ....................... 8-9 Treadwear ..................................................... 6-60 Treadwear 200 Traction AA Temperature A ......... 6-60 Trip Odometer ................................................ 4-23 Trunk ............................................................ 3-12 Trunk Lamps .................................................. 4-13 Turn and Lane-Change Signals .......................... 4-4 Turn Signal/Multifunction Lever ........................... 4-4 Uniform Tire Quality Grading ............................ 6-60 Using ABS ....................................................... 5-5 Using Softkeys to Control a USB Storage Device or iPod ............................................ 4-66 Using the Auxiliary Input Jack ........................... 4-60 Using the Radio to Control a USB Storage Device or iPod ............................................ 4-65 Using the Tire Sealant and Compressor Kit to Temporarily Seal and Inﬂate a Punctured Tire ............................................ 6-68 Using the Tire Sealant and Compressor Kit without Sealant to Inﬂate a Tire (Not Punctured) .................................................. 6-71 ........................................ 4-61 Using the USB Port Vehicle Control ........................................................ 5-3 Loading ...................................................... 5-20 Remote Start ................................................ 3-7 Running While Parked .................................. 3-34 Symbols ......................................................... iii Vehicle Data Recording and Privacy .................. 8-16 Vehicle Identiﬁcation Number (VIN) ............................................. 6-81 Service Parts Identiﬁcation Label ................... 6-81 Vehicle Personalization .................................... 1-20 DIC ........................................................... 4-45 Vehicle Storage .............................................. 6-34 Ventilation Adjustment ...................................... 4-21 Visors ........................................................... 3-17 Voice Pass-Thru ............................................. 4-78 Voice Recognition ........................................... 4-69 15 W Warning Lights, Gages, and Indicators ............... 4-21 Warnings DIC Warnings and Messages ........................ 4-41 Hazard Flashers ............................................ 4-3 Safety and Symbols ......................................... iii What Kind of Engine Oil to Use ........................ 6-17 What to Do with Used Oil ................................ 6-19 What to Use .......................................... 6-24, 6-30 Wheels Alignment and Tire Balance .......................... 6-61 Different Size .............................................. 6-59 Replacement ............................................... 6-62 When It Is Time for New Tires .......................... 6-57 When the Change Oil Soon Message Displays ..... 7-3 When to Add Engine Oil .................................. 6-16 When to Change Engine Oil ............................. 6-18 When to Check .............................................. 6-49 When to Inspect the Engine Air Cleaner/Filter ..... 6-20 Where to Put the Child Restraint ....................... 2-40 Why Safety Belts Work .................................... 2-12 Window Lockout ............................................. 3-16 Windows ....................................................... 3-14 Power ........................................................ 3-15 Windshield Washer ........................................................ 4-6 Washer Fluid .............................................. 6-30 Wiper Blade Replacement ............................. 6-42 Wiper Blades, Cleaning ................................ 6-78 Wiper Fuses ............................................... 6-82 Wipers ......................................................... 4-5 Winter Driving ................................................ 5-17 XM Radio Messages ....................................... 4-68 XM Satellite Radio Service ............................... 4-58 XM™ Satellite Radio Antenna ..................................................... 4-83 XM™ Satellite Radio Service ............................ 4-82 Your Responsibility .......................................... 1-29 16 2010 Saturn AURA Hybrid Owner Manual M Instrument Panel Initial Drive Information Vehicle Features Hybrid Features Performance and Maintenance In Brief ........................................................... 1-1 ........................................ 1-2 ............................... 1-3 ...................................... 1-17 ....................................... 1-22 ................... 1-24 Seats and Restraint System ............................. 2-1 Head Restraints ......................................... 2-2 Front Seats ............................................... 2-3 Rear Seats ............................................... 2-9 ............................................. 2-11 Safety Belts Child Restraints ....................................... 2-30 Airbag System ......................................... 2-56 Restraint System Check ............................ 2-73 Features and Controls ..................................... 3-1 ........................................................ 3-2 ....................................... 3-9 ................................................. 3-14 ............................ 3-17 ........... 3-21 .................................................... 3-35 ......................................... 3-36 .................................................. 3-37 Instrument Panel ............................................. 4-1 .......................... 4-3 ...................................... 4-16 Keys Doors and Locks Windows Theft-Deterrent Systems Starting and Operating Your Vehicle Mirrors Storage Areas Sunroof Instrument Panel Overview Climate Controls Your Driving, the Road, and the Vehicle Towing Warning Lights, Gages, and Indicators Driver Information Center (DIC) Audio System(s) ........ 4-21 .................. 4-37 ....................................... 4-51 Driving Your Vehicle ....................................... 5-1 ....... 5-2 ................................................... 5-25 Service and Appearance Care .......................... 6-1 Service ..................................................... 6-3 Fuel ......................................................... 6-6 Checking Things Under the Hood ............... 6-12 Headlamp Aiming ..................................... 6-39 Bulb Replacement .................................... 6-39 Windshield Wiper Blade Replacement ......... 6-42 ...................................................... 6-43 Tires Appearance Care ..................................... 6-73 Vehicle Identiﬁcation ................................. 6-81 Electrical System ...................................... 6-82 Capacities and Speciﬁcations ..................... 6-92 Maintenance Schedule ..................................... 7-1 ................................ 7-2 Customer Assistance Information .................... 8-1 ........... 8-2 ........................... 8-14 ........... 8-16 Index ................................................................ 1 Customer Assistance and Information Reporting Safety Defects Vehicle Data Recording and Privacy Maintenance Schedule Canadian Owners Propriétaires Canadiens A French language copy of this manual can be obtained from your dealer/retailer or from: On peut obtenir un exemplaire de ce guide en français auprès du concessionnaire ou à l’adresse suivante: Helm, Incorporated P.O. Box 07130 Detroit, MI 48207 1-800-551-4123 Numéro de poste 6438 de langue française www.helminc.com Index To quickly locate information about the vehicle, use the index in the back of the manual. It is an alphabetical list of what is in the manual and the page number where it can be found. SATURN, the SATURN Emblem, and the name AURA, are registered trademarks of Saturn Corporation. GENERAL MOTORS and GM are registered trademarks of General Motors Corporation. This manual describes features that may or may not be on your speciﬁc vehicle either because they are options that you did not purchase or due to changes subsequent to the printing of this owner manual. Please refer to the purchase documentation relating to your speciﬁc vehicle to conﬁrm each of the features found on your vehicle. For vehicles ﬁrst sold in Canada, substitute the name “General Motors of Canada Limited” for Saturn Corporation wherever it appears in this manual. Keep this manual in the vehicle for quick reference. Litho in U.S.A. Part No. 20815339 A First Printing ©2009 General Motors Corporation. All Rights Reserved. ii Safety Warnings and Symbols Warning Messages found on vehicle labels and in this manual describe hazards and what to do to avoid or reduce them. Danger indicates a hazard with a high level of risk which will result in serious injury or death. Warning or Caution indicates a hazard that could result in injury or death. { WARNING: These mean there is something that could hurt you or other people. Notice: This means there is something that could result in property or vehicle damage. This would not be covered by the vehicle’s warranty. A circle with a slash through it is a safety symbol which means “Do Not,” “Do not do this,” or “Do not let this happen.” Vehicle Symbols The vehicle has components and labels that use symbols instead of text. Symbols are shown along with the text describing the operation or information relating to a speciﬁc component, control, message, gage, or indicator. M : This symbol is shown when you need to see your owner manual for additional instructions or information. * : This symbol is shown when you need to see a service manual for additional instructions or information. iii Vehicle Symbol Chart Here are some additional symbols that may be found on the vehicle and what they mean. For more information on the symbol, refer to the index. 9 : Airbag Readiness Light # : Air Conditioning ! : Antilock Brake System (ABS) g : Audio Steering Wheel Controls or OnStar® $ : Brake System Warning Light " : Charging System I : Cruise Control B : Engine Coolant Temperature O : Exterior Lamps # : Fog Lamps . : Fuel Gage + : Fuses i : Headlamp High/Low-Beam Changer j : LATCH System Child Restraints * : Malfunction Indicator Lamp : : Oil Pressure } : Power / : Remote Vehicle Start > : Safety Belt Reminders 7 : Tire Pressure Monitor F : Traction Control M : Windshield Washer Fluid iv Section 1 In Brief Instrument Panel ..............................................1-2 Initial Drive Information ....................................1-3 Remote Keyless Entry (RKE) System ................1-4 Remote Vehicle Start ......................................1-4 Door Locks ....................................................1-6 Trunk Release ...............................................1-6 Windows .......................................................1-7 Seat Adjustment .............................................1-7 Second Row Seats .......................................1-10 Safety Belt ...................................................1-10 Sensing System for Passenger Airbag .............1-11 Mirror Adjustment .........................................1-11 Steering Wheel Adjustment ............................1-12 Interior Lighting ............................................1-13 Exterior Lighting ...........................................1-14 Windshield Wiper/Washer ...............................1-15 Climate Controls ...........................................1-16 Vehicle Features .............................................1-17 Radio(s) ......................................................1-17 Satellite Radio ..............................................1-18 Portable Audio Devices (Auxiliary Input or USB Port) .......................1-18 Steering Wheel Controls ................................1-19 Bluetooth® ...................................................1-19 Driver Information Center (DIC) .......................1-20 Cruise Control ..............................................1-21 Power Outlets ..............................................1-21 Hybrid Features ..............................................1-22 Charge/Assist Gage ......................................1-22 Fuel Economy Light ......................................1-22 Automatic Engine Start/Stop Feature ...............1-23 Regenerative Braking ....................................1-23 Battery ........................................................1-24 Service .......................................................1-24 Performance and Maintenance .........................1-24 Traction Control System (TCS) .......................1-24 Electronic Stability Control (ESC) ....................1-25 Tire Pressure Monitor ....................................1-25 Tire Sealant and Compressor Kit ....................1-26 Engine Oil Life System ..................................1-26 Driving for Better Fuel Economy .....................1-27 Roadside Assistance Program ........................1-27 OnStar® ......................................................1-28 1-1 Instrument Panel 1-2 A. Outlet Adjustment on page 4-21. B. Turn Signal/Multifunction Lever on page 4-4. C. Instrument Panel Cluster on page 4-22. D. Windshield Wipers on page 4-5 and Windshield Washer on page 4-6. E. Hazard Warning Flashers on page 4-3. F. Passenger Airbag Status Indicator on page 4-26. G. Instrument Panel Brightness on page 4-12. H. Cruise Control on page 4-7. Driver Information Center (DIC) on page 4-37. I. Tilt and Telescopic Steering Wheel on page 4-3. J. Horn on page 4-3. K. Audio Steering Wheel Controls on page 4-80 (If Equipped). L. Ignition Positions on page 3-21. M. Automatic Climate Control System on page 4-16. N. Traction Control System (TCS) on page 5-7. O. Shift Lever. See Automatic Transmission Operation on page 3-27. P. Audio System(s) on page 4-51. Q. Glove Box on page 3-36. Initial Drive Information This section provides a brief overview about some of the important features that may or may not be on your speciﬁc vehicle. For more detailed information, refer to each of the features which can be found later in this owner manual. 1-3 Remote Keyless Entry (RKE) System The RKE transmitter is used to remotely lock and unlock the doors from up to 60 m (195 feet) away from the vehicle. Press K to unlock the driver door. Press again within ﬁve seconds to unlock all remaining doors. Press L and release to locate the vehicle. Press L and hold for three seconds to sound the panic alarm. Press L again to cancel the panic alarm. See Keys on page 3-2 and Remote Keyless Entry (RKE) System Operation on page 3-4. Remote Vehicle Start With this feature the engine can be started from outside of the vehicle. Press Q to lock all doors. Lock and unlock feedback can be personalized. Press and hold V for approximately one second to open the trunk. 1-4 Starting the Vehicle 1. Aim the RKE transmitter at the vehicle. 2. Press Q . 3. Immediately after completing Step 2, press and hold / until the turn signal lamps ﬂash. When the vehicle starts, the parking lamps will turn on and remain on as long as the engine is running. The doors will be locked and the climate control system may come on. The engine will continue to run for 10 minutes. Repeat the steps for a 10-minute time extension. Remote start can be extended only once. Canceling a Remote Start To cancel a remote start: • Aim the RKE transmitter at the vehicle and press and hold / until the parking lamps turn off. • Turn on the hazard warning ﬂashers. • Turn the ignition switch out of LOCK/OFF position and then back to LOCK/OFF. See Remote Vehicle Start on page 3-7. 1-5 Trunk Release In addition to the trunk release button on the RKE transmitter, there is a remote release V button located on the driver door near the map pocket. For more information see Trunk on page 3-12. Door Locks Manual Locks To operate the locks, use the key or the Remote Keyless Entry (RKE) transmitter from outside the vehicle, and the manual lock knob from the inside. See Door Locks on page 3-9. Power Door Locks Power door lock switches are located on the front doors. Lock or unlock the doors by pressing the inboard or outboard sides of the switch. For more information, see: • Power Door Locks on page 3-9. 1-6 Windows Seat Adjustment Manual Seat On vehicles with power windows, the switches are on the driver door armrest. 1. Lift the bar under the seat to unlock the seat. 2. Slide the seat to the desired position and release the bar. Each passenger door has a switch that controls only that window. Press the front of the switch to open the window. Pull the switch up to close it. For more information, see Power Windows on page 3-15. Try to move the seat to be sure it is locked in place. See Manual Seats on page 2-3. 1-7 Power Seats (If Equipped) Power Reclining Seatbacks (If Equipped) Move the seat forward or rearward by moving the control forward or rearward. Raise or lower the front or rear of the seat cushion by moving the front or rear of the control up or down. See Power Seats on page 2-4. To raise or recline the seatback, tilt the top of the control forward or rearward. See Reclining Seatbacks on page 2-6. 1-8 Power Lumbar Heated Seats (If Equipped) Press the front (A) or rear (B) of the control to increase or decrease lumbar support. See Power Lumbar on page 2-5. Press the top of the switch to turn the feature on to the high heat setting. The indicator light (2) will be lit. Press the top of the switch again to go to the low heat setting. The indicator light (1) will be lit. Press the bottom of the switch to turn the feature off. 1-9 Second Row Seats Rear Seat Either side of the seatback can be folded down.

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2010 Saturn AURA Hybrid Owners Manual