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Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of the interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on the instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
Care of Safety Belts Keep belts clean and dry.
{ CAUTION:
Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.
Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 6-12.
5-100
Washing Your Vehicle The best way to preserve the vehicle’s finish is to keep it clean by washing it often. Notice: Certain cleaners contain chemicals that can damage the emblems or nameplates on the vehicle. Check the cleaning product label. If it states that it should not be used on plastic parts, do not use it on the vehicle or damage may occur and it would not be covered by the warranty. Do not wash the vehicle in direct sunlight. Use a car washing soap. Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal or plastic on the vehicle. Approved cleaning products can be obtained from your dealer/retailer. Follow all manufacturers’ directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product.
Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle. Avoid using high pressure washes closer than 12 inches (30 cm) to the surface of the vehicle. Use of power washers exceeding 1,200 psi (8 274 kPa) can result in damage or removal of paint and decals.
Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 5-101.
5-101
Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. Approved cleaning products can be obtained from your dealer/retailer. If the vehicle has a basecoat/clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on the vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle garaged or covered whenever possible.
5-102
Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, chrome polish may be used on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.
Windshield, Backglass, and Wiper Blades Clean the outside of the windshield and backglass with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when you clean the blades. Bugs, road grime, sap and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: (cid:129) Extreme dusty conditions (cid:129) Sand and salt (cid:129) Heat and sun (cid:129) Snow and ice, without proper removal
Aluminum Wheels Notice: Chrome wheels and other chrome trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash the vehicle’s chrome with soap and water after exposure. Notice: Using strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, could damage the surface of the wheel(s). The repairs would not be covered by the warranty. Use only approved cleaners on aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied.
Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by the warranty. Use chrome polish on chrome wheels only. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because the surface could be damaged. Do not use chrome polish on aluminum wheels. Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes.
5-103
Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle.
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty.
Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of finish damage can be corrected in your dealer’s/retailer’s body and paint shop.
5-104
Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, Saab will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.
Service Parts Identification Label This label is on the inside of the glove box. It is very helpful if you ever need to order parts. The label has the following information: (cid:129) Vehicle Identification Number (VIN) (cid:129) Model designation (cid:129) Paint information (cid:129) Production options and special equipment Do not remove this label from the vehicle.
Vehicle Identification
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver side. It can be seen through the windshield from outside the vehicle. The VIN also appears on the Certification/Tire and Service Parts labels and the certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code helps identify the vehicle’s engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 5-113 for your vehicle’s engine code.
5-105
Electrical System
Add-On Electrical Equipment Notice: Do not add anything electrical to the vehicle unless you check with your dealer/retailer first. Some electrical equipment can damage the vehicle and the damage would not be covered by the vehicle’s warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain the vehicle battery, even if the vehicle is not operating. The vehicle has an airbag system. Before attempting to add anything electrical to the vehicle, see Servicing Your Airbag-Equipped Vehicle on page 1-64.
Headlamps The headlamp wiring is protected by fuses, one for each headlamp, in the fuse block. An electrical overload will cause the lamps to turn off. If this happens, have your headlamp wiring checked right away.
Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed.
Power Windows and Other Power Options Circuit breakers in the fuse block protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed or goes away.
5-106
Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses and circuit breakers. This greatly reduces the chance of fires caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and don’t have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without — like the radio or cigarette lighter — and use its fuse, if it is the correct amperage. Replace it as soon as you can.
Engine Compartment Fuse Block The engine compartment fuse block is located in the engine compartment, on the passenger side of the vehicle. See Engine Compartment Overview on page 5-12 for more information on location. Notice: Spilling liquid on any electrical components on the vehicle may damage it. Always keep the covers on any electrical component.
5-107
Fuses
Usage
Electronically Controlled Air Suspension Passenger Side Headlamp High-Beam
Fuses
Usage
Passenger Side Headlamp Low-Beam Trailer Back-Up Driver Side Headlamp High-Beam
5-108
Fuses
Usage
Fuses
10
11
12
13
1415
16
18
19
21
22
2324
25
26
27
28Driver Side Headlamp Low-Beam Windshield Wiper Automatic Transfer Case Windshield Washer Powertrain Control Module B Fog Lamps Stoplamp Cigarette Lighter Ignition Coils Transmission Control Module Canister Ignition B Airbag Electric Brake Horn Ignition E Electronic Throttle Control Instrument Panel Cluster/Driver Information Center (DIC) Brake Transmission Shift Interlock Engine 1
Backup Lamps Engine Control Module 129
30
31
50
51
52
53
54
55
56
57
58
59
61
66
67Usage Engine Control Module Air Conditioning Injector 1
Passenger Side Trailer Turn Driver Side Trailer Turn Hazard Flashers Transmission Oxygen Sensor B Oxygen Sensor A Injector B Headlamp Drive Module Truck Body Computer/Controller Electric Adjustable Pedals Ignition A1
Regulated Voltage Control Air SolenoidJ-Case Fuses
Usage
17
32
33
34Trailer Stoplamp/Turn Signal Trailer Antilock Brake System Ignition A
5-109
Relays
64
69Misc.
48
Usage
Ignition 1
Air SolenoidUsage
Instrument Panel Battery
Rear Underseat Fuse Block The rear underseat fuse block is located on the driver side of the vehicle, under the second row seat. Pull the seat cushion forward to access the fuse block.
J-Case Fuses
Usage
35
36
6265
68
Blower Driver Side Headlamp Passenger Side Headlamp Vehicle Stability Enhancement System (StabiliTrak®) Air Pump
Relays
Usage
37
38
39
40
41
42
43
44
46
47
49
60
63Headlamp Wiper Rear Windshield Wiper/Washer Fog Lamps Horn Fuel Pump Windshield Washer High-Beam Headlamp Air Conditioning Headlamp Driver Module Starter Electric Adjustable Pedals Powertrain Low-Beam Headlamps
5-110
Fuses
Usage
01
02
03
04
05
06
07
08
09
10
11
12
13
14
1516
17
18
19
20Passenger Door Control Module Driver Door Control Module Liftgate Module 2
Truck Body Controller 3
Blank Blank Truck Body Controller 2
Power Seats Rear Wiper Driver Door Module Amplifier Passenger Door Module Blank Driver Side Rear Parking Lamps Blank Vehicle Center High-Mounted Stoplamp (CHMSL) Passenger Side Rear Parking Lamps Locks Liftgate Module/Driver Seat Module Blank5-111
Fuses
Usage
Fuses
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37Locks Blank Blank Unlock Ignition 0
Overhead Battery/OnStar® System Rainsense Wipers Sunroof Accessory Parking Lamps Truck Body Controller Accessory Truck Body Controller 5
Front Wipers Ignition 3
Vehicle Stop Transmission Control Module Heat Ventilation Air Conditioning B38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53Usage Front Parking Lamps Rear Left Turn Signal Heat, Ventilation, Air Conditioning 1
Front Right Turn Signal Radio Trailer Park Rear Right Turn Signal Blank Auxiliary Power 1
Blank Ignition 0
Four Wheel Drive Blank Front Left Turn Signal Brakes Truck Body Controller 45-112
Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 6-12 for more information.
Application
Capacities
English
Metric
Air Conditioning Refrigerant R134a
Cooling System
4.2L L6 Engine
5.3L V8 Engine
6.0L V8 Engine
Engine Oil with Filter
4.2L L6 Engine
5.3L V8 Engine
6.0L V8 Engine
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located
under the hood. See your dealer for more
information.
9.7 qt
11.2 qt
11.2 qt
7.0 qt
6.0 qt
6.0 qt
9.2 L
10.6 L
10.6 L
6.6 L
5.7 L
5.7 L
5-113
Application
Fuel Tank
Transfer Case Lubricant
Transmission Fluid (Drain and Refill)
Wheel Nut Torque
Capacities
English
22.0 gal
2.0 qt
5.0 qt
100 lb ft
Metric
83.3 L
1.8 L
4.7 L 140 Y
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck the fluid level after filling.
Engine
VIN Code
Transmission
Engine Specifications
4.2L L6 Engine
5.3L V8 Engine
6.0L V8 Engine
Automatic
Automatic
Automatic
Spark Plug Gap
0.040 in (1.01 mm)
0.040 in (1.01 mm)
0.040 in (1.01 mm)
5-114
Section 6
Maintenance Schedule
Maintenance Schedule ......................................6-2
Introduction ...................................................6-2
Maintenance Requirements ..............................6-2
Your Vehicle and the Environment ....................6-2
Using the Maintenance Schedule ......................6-2
Scheduled Maintenance ...................................6-4
Additional Required Services ............................6-6
Maintenance Footnotes ...................................6-7Owner Checks and Services ............................6-8
At Each Fuel Fill ............................................6-9
At Least Once a Month ...................................6-9
At Least Once a Year ...................................6-10
Recommended Fluids and Lubricants ...............6-12
Maintenance Replacement Parts .....................6-14
Engine Drive Belt Routing ..............................6-15
Maintenance Record .....................................6-166-1
Maintenance Schedule
Introduction Important: Keep engine oil at the proper level and change as recommended.
Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep this vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty.
Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep the vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from the vehicle. To help protect the environment, and to keep the vehicle in good condition, be sure to maintain the vehicle properly.
6-2
Using the Maintenance Schedule We want to help keep this vehicle in good working condition. But we do not know exactly how you will drive it. You might drive very short distances only a few times a week. Or you might drive long distances all the time in very hot, dusty weather. You might use the vehicle in making deliveries. Or you might drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You might need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep the vehicle in good condition, see your dealer/retailer. This schedule is for vehicles that:
carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Loading the Vehicle on page 4-21. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 5-5.
The services in Scheduled Maintenance on page 6-4
should be performed when indicated. See Additional Required Services on page 6-6 and Maintenance Footnotes on page 6-7 for further information.(cid:129) (cid:129) (cid:129) { CAUTION:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 5-4.
Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, have your dealer/retailer do these jobs.
When you go to your dealer/retailer for service, trained and supported service technicians will perform the work using genuine parts. Owner Checks and Services on page 6-8 tells what should be checked, when to check it, and what can easily be done to help keep the vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-12 and Maintenance Replacement Parts on page 6-14. When the vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine parts from your dealer/retailer.
6-3
Scheduled Maintenance When the CHANGE ENGINE OIL DIC message displays, service is required for the vehicle. See DIC Warnings and Messages on page 3-45. Have the vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, the engine oil and filter must be changed at least once a year and at this time the system must be reset. Your dealer/retailer has trained service technicians who will perform this work using genuine parts and reset the system. If the engine oil life system is ever reset accidentally, service the vehicle within 3,000 miles (5 000 km) since the last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-22 for information on the Engine Oil Life System and resetting the system.
When the CHANGE ENGINE OIL DIC message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that the first service be Maintenance I, the second service be Maintenance II, and then alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the message displays within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message displays 10 months or more since the last service or if the message has not come on at all for one year.
6-4
Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. See Engine Oil on page 5-18. Reset oil life system. See Engine Oil Life System on page 5-22. An Emission Control Service. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 5-24. See footnote (k). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 5-72 and “Tire Wear Inspection” in At Least Once a Month on page 6-9. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transmission fluid level and add fluid as needed. See footnote (g).
•
•
•
•
•
•
•
•
•
•
•
•
•
• • • • • •
6-5
Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.
Service and Miles (Kilometers)
Additional Required Services 75,000
25,000
(40 000)50,000
(80 000)(120 000)
100,000
(160 000)125,000
(200 000)150,000
(240 000)•
•
Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 5-24. Change automatic transmission fluid and filter (severe service). See footnotes (g) and (h). Change automatic transmission fluid and filter (normal service). See footnote (g). Automatic transfer case only: Change transfer case fluid. See footnote (g). Replace spark plugs. An Emission Control Service. V8 engine only: Inspect spark plug wires. An Emission Control Service.
6-6
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Additional Required Services (cont’d)
Service and Miles (Kilometers)
Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (l).
25,000
(40 000)50,000
(80 000)75,000
(120 000)
100,000
(160 000)125,000
(200 000)150,000
(240 000)•
•
Maintenance Footnotes (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc.
(c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings and clamps; replace with genuine parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Inspect wiper blades for wear, cracking, or contamination. Clean the windshield and wiper blades, if contaminated. Replace wiper blades that are worn or damaged. See Windshield Wiper Blade Replacement on page 5-56 and Windshield, Backglass, and Wiper Blades on page 5-102 for more information.
6-7
(e) Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Checking the Restraint Systems on page 1-66. (f) Lubricate all key lock cylinders, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, rear compartment hinges, outer liftgate handle pivot points, rear door detent link, roller mechanism, liftgate handle pivot points, latch bolt, fuel door hinge, cargo door hinge, locks, and folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) Inspect hoses for cracks, chafing, leaks, kinks, and proper installation. (h) Change automatic transmission fluid and filter if the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside temperature
regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery
service.
6-8
(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer/retailer perform this service. See Engine Coolant on page 5-30 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (k) If driving regularly under dusty conditions, inspect the filter at each engine oil change. (l) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary.
Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure vehicle safety, dependability, and emission control performance. Your dealer/retailer can assist with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to the vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-12.
At Least Once a Month Tire Inflation Check Inspect the vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 5-65. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 5-82. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 5-72.
It is important to check the engine oil
At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Notice: regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by the vehicle warranty. Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-18. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-30. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.
6-9
At Least Once a Year Starter Switch Check
{ CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 2-27. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service.
Automatic Transmission Shift Lock Control System Check
{ CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 2-27. Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service.
6-10
Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position.
The ignition should turn to LOCK/OFF only when the shift lever is in P (Park). The ignition key should come out only in LOCK/OFF.
Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission P (Park) Mechanism Check
{ CAUTION:
When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.
To check the parking brake’s holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the P (Park) mechanism’s holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake.
Contact your dealer/retailer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.
6-11
(cid:129) (cid:129) (cid:129) (cid:129) Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.
Usage
Fluid/Lubricant
Engine Oil
(Except
6.0L V8 Engine)
Engine Oil
(6.0L V8 Engine
Only)
Engine oil which meets Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-18.
The engine requires a special engine oil meeting Standard GM4718M. Oils meeting this standard can be identified as synthetic, and should also be identified with the American Petroleum Institute (API) Certified for Gasoline Engines starburst symbol. However, not all synthetic API oils with the starburst symbol will meet this standard. Look for and use only an oil that meets Standard GM4718M. For the proper viscosity, see Engine Oil on page 5-18.
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Usage
Fluid/Lubricant
Engine Coolant
Hydraulic Brake
System
Windshield
Washer
Parking Brake Cable Guides
50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-30. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.
Windshield Washer Solvent.
Chassis Lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Power Steering
System
Automatic
Transmission
Power Steering Fluid (Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid.
Key Lock Cylinders
Chassis
Lubrication
Multi-Purpose Lubricant, Superlube (Part No. U.S. 12346241, in Canada 10953474).
Chassis Lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Usage
Fluid/Lubricant
Usage
Fluid/Lubricant
Front Axle
Rear Axle
SAE 75W-90 Synthetic Axle Lubricant (Part No. U.S. 89021677, in Canada 89021678) meeting specifications.
SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115. With a complete drain and refill add 5.5 ounces (163 ml) of Limited-Slip Axle Lubricant Additive (GM Part No. U.S. 1052358, in Canada 992694) where required. See Rear Axle on page 5-48.
Transfer Case
AUTO-TRAK II Fluid (Part No. U.S. 12378508, in Canada 10953626).
Hood Latch Assembly, Secondary
Latch, Pivots, Spring Anchor,
and
Release Pawl
Lubriplate Lubricant Aerosol meeting requirements of NLGI #2, Category LB or GC-LB.
Hood and Door Hinges, Body Door Hinge Pins, Liftgate
Hinge and Linkage,
Folding Seats,
and Fuel
Door Hinge
Multi-Purpose Lubricant, Superlube (Part No. U.S. 12346241, in Canada 10953474).
Outer Tailgate Handle Pivot Points and
Hinges
Weatherstrip Conditioning
Multi-Purpose Lubricant, Superlube (Part No. U.S. 12346241, in Canada 10953474).
Weatherstrip Lubricant (Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (Part No. U.S. 12345579, in Canada 992887).
Weatherstrip
Squeaks
Synthetic Grease with Teflon, Superlube (Part No. U.S. 12371287, in Canada 10953437).
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Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part Number
ACDelco Part Number
24208576
1503614189017342
8901752412598004
1260987712368668
1523265524208576
A2014CPF61
PF4841-103
41-985— —
Part Automatic Transmission Filter Kit Engine Air Cleaner/Filter Engine Oil Filter
4.2L L6
5.3L V8; 6.0L V8Spark Plugs
4.2L L6
5.3L V8; 6.0L V8Wiper Blades
Front – 22 in (56 cm) Rear – 13 in (33 cm)
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Engine Drive Belt Routing
4.2L L6 Engine
5.3L V8 and 6.0L V8 Engines
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Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2. Any additional information from Owner Checks and Services on page 6-8 can be added on the following record pages. You should retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record
6-16
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-17
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-18
Section 7
Customer Assistance Information
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for TextTelephone (TTY) Users ................................7-6
Customer Assistance Offices ............................7-6
Roadside Assistance Program ..........................7-6
Scheduling Service Appointments .....................7-8
Courtesy Transportation ...................................7-9
Collision Damage Repair ................................7-10Reporting Safety Defects ................................7-13
Reporting Safety Defects to the
United States Government ..........................7-13
Reporting Safety Defects to the
Canadian Government ................................7-14
Reporting Safety Defects to Saab ...................7-14
Service Publications Ordering Information .........7-14
Vehicle Data Recording and Privacy ................7-15
Event Data Recorders ...................................7-16
OnStar® ......................................................7-17
Navigation System ........................................7-17
Radio Frequency Identification (RFID) ..............7-177-1
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Saab. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.
STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, call the Saab Customer Assistance Center, in the U.S., at 1-800-955-9007. In Canada, call Saab Customer Assistance Centre at 1-800-263-1999 (English and French).
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
(cid:129) Dealership name and location. (cid:129) Vehicle delivery date and present mileage. When contacting Saab, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest following Step One first.
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STEP THREE: Both Saab and your Saab dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
www.dr.bbb.org/goautoThis program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. Saab reserves the right to change eligibility limitations and/or to discontinue its participation in this program.
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STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited, on behalf of Saab Automobile, A.B., wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call Saab Customer Communication Centre, 1-800-263-1999, or write to:
Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7Your inquiry should be accompanied by the Vehicle Identification Number (VIN).
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Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/saab Information and services customized for your specific vehicle — all in one convenient place. (cid:129) Digital owner manual, warranty information,
and more
(cid:129) Online service and maintenance records Find Saab dealers for service nationwide
(cid:129) Exclusive privileges and offers (cid:129) Recall notices for your specific vehicle (cid:129) OnStar® and GM Cardmember Services Earnings
summaries
Other Helpful Links: Saab − www.saab.com Saab Merchandise — www.saabexpressions.com Help Center — www.saabusa.com/helpcenter
FAQ
(cid:129) Contact Us
My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: (cid:129) My Showroom: Find and save information on
vehicles and current offers in your area.
(cid:129) My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM dealers/retailers.
(cid:129) My Driveway: Access quick links to parts and
service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.
(cid:129) My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within www.gm.ca.
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(cid:129) (cid:129) Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Saab has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Saab by dialing: 1-866-612-0380. (TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices Saab encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Saab, refer to the addresses below. United States — Customer Assistance
Saab Customer Assistance Center Saab Automobile USA P.O. Box 33166
Detroit, MI 48232-5166
www.Saabusa.com 1-800-955-9007
1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-852-90017-6
Canada — Customer Assistance
General Motors of Canada, Limited Customer Assistance Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmcanada.com 1-800-263-1999 (English and French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800Roadside Assistance Program For U.S. purchased vehicles, call 1-800-852–9001. For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: (cid:129) Your name, home address, and home telephone
number Telephone number of your location Location of the vehicle
(cid:129) Model, year, color, and license plate number of the
vehicle
(cid:129) Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
(cid:129) Description of the problem
(cid:129) (cid:129) Coverage Services are provided up to 4 years/50,000 miles (80 000 km), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Saab and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Saab and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided (cid:129) Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.
(cid:129) Emergency Tow From a Public Road or Highway: Tow to the nearest Saab dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow. Flat Tire Change: Service is provided to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty.
(cid:129) Battery Jump Start: Service is provided to jump
start a dead battery. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. Additional travel information is also available. Allow three weeks for delivery. Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 4 years/50,000 miles (80 000 km) New Vehicle Bumper-to-Bumper Limited Warranty period. Items considered are hotel, meals, and rental car.
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(cid:129) (cid:129) (cid:129) (cid:129) Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws. Legal fines.
(cid:129) Mounting, dismounting or changing of snow tires,
chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.
Services Specific to Canadian Purchased Vehicles
Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Limit of six requests per year. Trip Interruption Benefits and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.
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(cid:129) Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair.
(cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada) in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, Saab helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by Saab for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available.
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Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental.
Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Saab reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs will diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions.
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Collision Parts Genuine Saab Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine Saab Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability and safety are preserved. The use of Genuine Saab parts can help maintain your Saab New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment Saab part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your Saab New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than Saab and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your Saab New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty.
Repair Facility Saab also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your Saab dealer may have a collision repair center with Saab-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has Saab-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your Saab vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your Saab vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with Saab original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine Saab Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs.
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If a Crash Occurs Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.
(cid:129) Give only the necessary and requested information
to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action. If you need roadside assistance, call Saab Roadside Assistance. See Roadside Assistance Program on page 7-6 for more information. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number.
(cid:129) Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.
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(cid:129) Gather the important information you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable.
(cid:129) Choose a reputable collision repair facility for your
vehicle. Whether you select a Saab dealer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time.
(cid:129) Once you have an estimate, read it carefully and
make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity.
(cid:129) (cid:129) (cid:129) (cid:129) (cid:129) Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, Saab recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine Saab parts or recycled original Saab parts. Remember, recycled parts will not be covered by your Saab vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine Saab parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine Saab parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying Saab. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer/retailer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to:Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington D.C., 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.
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Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to:
Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9
Reporting Safety Defects to Saab In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify Saab. Call 1-800-955-9007, or write:
Saab Cars USA, Inc. Saab Customer Assistance Center 4405-A International Boulevard Norcross, GA 30093
In Canada, call 1-800-263-1999 (English or French), or write:
General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P77-14
Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins’ give additional technical service information needed to knowledgeably service Saab cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The owner manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms Technical Service Bulletins and Manuals are available for current and past model Saab 9-7x vehicles. To request an order form, please specify year and model name of the vehicle. ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: helminc.com Or you can write to:Helm, Incorporated P.O. Box 07130
Detroit, MI 48207Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds.
Vehicle Data Recording and Privacy Your Saab vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings.
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Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: (cid:129) How various systems in your vehicle were operating (cid:129) Whether or not the driver and passenger safety
belts were buckled/fastened
(cid:129) How far, if at all, the driver was depressing the
accelerator and/or brake pedal
(cid:129) How fast the vehicle was traveling This data can help provide a better understanding of the circumstances in which crashes and injuries occur.
Important: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. Saab will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request of police or similar government office; as part of Saab’s defense of litigation through the discovery process; or, as required by law. Data that Saab collects or receives may also be used for Saab research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.
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