1994 Pontiac Grand Am Owners Manual

life, and excessive temperature can lead to sudden tire failure.

. . .202

The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law. Warning: The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. These grades are molded on the sidewalls of passenger car tires. While the tires available as standard or optional equipment on General Motors vehicles may vary with respect to these grades, all such tires meet General Motors performance standards and have been approved for use on General Motors vehicles. All passenger type (P Metric) tires must conform to Federal safety requirements in addition to these grades.

Wheel Alignment and Tire Balance The wheels on your vehicle were aligned and balanced carefully at the factory to give you the longest tire life and best werall performance. [n most cases, you will not need to have your wheels aligned again. However, if you notice unusual tire wear or your vehicle pulling one way or the other, the alignment may need to be reset. If you notice your vehicle vibrating when driving on a smooth road, your wheels may need to be rebalanced. Wheel Replacement Replace any wheel that is bent, cracked or badly rusted. If wheel nuts keep coming loose, the wheel, wheel bolts, and wheel nuts should be replaced. If the wheel leaks air, replace it (except some aluminum wheels, which can sometimes be repaired). See your Pontiac dealer if any of these conditions exist.

Your dealer will know the kind of wheel you need. Each new wheel should have the same load carrying capacity, diameter, width, offset, and be mounted the same way as the one it replaces. If you need to replace any of your wheels, wheel bolts, or wheel nuts, replace them only with new GM original equipment parts. This way, you will be sure to have the right wheel, wheel bolts, and wheel nuts for your Pontiac model.

NOTICE: The wrong wheel can also cause problems with bearing life, brake cooling, speedometer/odometer calibration, headlight aim, bumper height, vehicle ground clearance, and tire or tire chain clearance to the body and chassis.

Used Replacement Wheels

‘ire Chains

NOTICE: If your Pontiac has P195/70R14, P2 15/60VR 14, P195/65R 15 or P205/55R16 size tires, don’t use tire chains; they can damage your vehicle. If you have other tires, use tire chains only where legal and on when you must. Use only SAE Class “S” type chains that are the proper size for your tires. Install them on the front tires and tighten them as tightly as possible with the ends securely fastened. Drive slowly and follow the chain manufacturer’s instructions. If you can hear the chains contacting your vehicle, stop and retighten them. If the contact continues, slow down until- it stops. Driving too fast with chains on will damage your vehicle.

Service & Appearance Care

w Appearance Care Remember, cleaning products can be hazardous. Some are toxic. Others can burst into flame if you strike a match or get them on a hot part of the vehicle. Some are dangerous if you breathe their fumes in a closed space. When you use anything from a container to clean your Pontiac, be sure to follow the manufacturer’s warnings and instructions. And always open your doors or windows when you’re cleaning the inside.

Never use these to clean your vehicle: 0 Gasoline 0 Benzene 0 Naphtha 0 Carbon Tetrachloride 0 Acetone 0 Paint Thinner 0 Turpentine 0 Lacquer Thinner 0 Nail Polish Remover

. . .204

hey can all be hazardous -- some more an others -- and they can all damage )ur vehicle, too.

NOTICE: Don’t use any of these unless this manual says you can. In many uses, these will damage your vehicle: 0 Alcohol 0 Laundry Soap 0 Bleach 0 Reducing Agents

Cleaning the Inside of Your Pontiac

Use a vacuum cleaner often to get rid of dust and loose dirt. Wipe vinyl or leather with a clean, damp cloth. Your Pontiac dealer has two GM cleaners, a solvent-type spot lifter and a foam-type powdered cleaner. They will clean normal spots and stains very well. Do not use them on vinyl or leather.

Here are some cleaning tips:

Always read the instructions on the cleaner label. Clean up stains as soon as you can -- before they set. Use a clean cloth or sponge, and change to a clean area often. A soft brush may be used if stains are stubborn. Use solvent-type cleaners in a well-ventilated area only. If you use them, don’t saturate the stained area. If a ring forms after spot cleaning, clean the entire area immediately or it will set.

Using Foam-Type Cleaner on Fabric 0 Vacuum and brush the area to remove

any loose dirt.

0 Always clean a whole trim panel or

section. Mask surrounding trim along stitch or welt lines.

Mix Multi-Purpose Powdered Cleaner following .the directions on the container label. Use suds only and apply with a clean sponge. Don’t saturate the material. Don’t rub it roughly. As soon as you’ve cleaned the section, use a sponge to remove the suds. Rinse the section with a clean, wet sponge. Wipe off what’s left with a slightly damp paper towel or cloth. Then dry it immediately with a blow dryer or a heat lamp.

NOTICE: Be careful with a hair dryer or heat lamp. You could scorch the fabric.

0 Wipe with a clean cloth.

Using Solvent-Type Cleaner on Fabric First, see if you have to use solvent-type cleaner at all. Some spots and stains will clean off better with just water and mild soap. If you need to use a solvent:

Gently scrape excess soil from the trim material with a clean, dull knife or scraper. Use very little cleaner, light pressure and clean cloths (preferably cheesecloth). Cleaning should start at the outside of the stain, “feathering” toward the center. Keep changing to a clean section of the cloth. When you clean a stain from fabric, immediately dry the area with an air hose, hair dryer, or heat lamp to help prevent a cleaning ring. (See the previous NOTICE.)

205

Service & Appearance Care Special Cleaning Problems

If a stain remains, follow the foam-type instructions described earlier.

B If an odor lingers after cleaning

vomit or urine, treat the area with a waterbaking soda solution: 1 teaspoon ( 5 ml) of baking soda to 1 cup (250 ml) of lukewarm water. If needed, clean lightly with solvent-type cleaner.

Combination Stains Such as candy, ice cream, mayonnaise, :hili sauce and unknown stains.

Carefully scrape off excess stain, then clean with cool water and allow to dry. If a stain remains, clean it with solvent-type cleaner. Cleaning Vinyl Use warm water and a clean cloth. 0 Rub with a clean, damp cloth to

remove dirt. You may have to do it more than once.

0 Things like tar, asphalt and shoe

polish will stain if you don't get them

off quickly. Use a clean cloth and a solvent-type vinyl cleaner.

Cleaning Leather Jse a soft cloth with lukewarm water and L mild soap or saddle soap. B For stubborn stains, use a mild

solution of 10% isopropyl alcohol (rubbing alcohol) and 90% water. Never use oils, varnishes, solvent-based or abrasive cleaners, furniture polish or shoe polish on leather. Soiled leather should be cleaned immediately. If dirt is allowed to work into finish, it can harm the leather. Cleaning the Top of the Instrument Panel Use only mild soap and water to clean the top surfaces of the instrument panel. Sprays containing silicones or waxes may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.

Greasy or Oily Stains Such as grease, oil, butter, margarine, shoe polish, coffee with cream, chewing gum, cosmetic creams, vegetable oils, wax crayon, tar and asphalt.

Carefully scrape off excess stain. Follow the solvent-type instructions described earlier. Shoe polish, wax crayon, tar and asphalt will stain if left on a vehicle seat fabric. They should be removed as soon as possible. Be careful, because the cleaner will dissolve them and may cause them to 'spread.

Non-Greasy Stains Such as catsup, coffee (black), egg, fruit, fruit juice, milk, soft drinks, wine, vomit, urine and blood. 0 Carefully scrape off excess stain, then sponge the soiled area with cool water.

. . .206

Care of Safety Belts

Glass

Keep belts clean and dry.

Glass should be cleaned often. GM Glass Cleaner (GM Part No. 1050427) or a liquid household glass cleaner will remove normal tobacco smoke and dust films. Don’t use abrasive cleaners on glass, because they may cause scratches. Avoid placing decals on the inside rear window, since they may have to be scraped off later. If abrasive cleaners are used on the inside of the rear window, an electric defogger element may be damaged. Any temporary license should not be attached across the defogger grid.

4 Cleaning the Outside of

the Windshield and Wiper Blades

If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax or other material may be on the blade or windshield. Clean the outside of the windshield with GM Windshield Cleaner, Bon-Ami Powder@ (GM Part No. 1050011). The windshield is clean if beads do not form when you rinse it with water. Clean the blade by wiping vigorously with a cloth soaked in full strength windshield washer solvent. Then rinse the blade with water. Wiper blades should be checked on a regular basis and replaced when worn.

207.

Service & Appearance Care

Cleaning the Outside of Your Pontiac

The paint finish on your vehicle provides beauty, depth of color, gloss retention and durability. Washing Your Vehicle The best way to preserve your vehicle’s finish is to keep it clean by washing it often with ‘lukewarm or cold water. Don’t wash your vehicle in the direct rays of the sun. Don’t use strong soaps or chemical detergents. Use liquid hand, dish or car washing (mild detergent) soaps. Don’t use cleaning agents that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or a 100% cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter your vehicle.

208

Finish Care Occasional waxing or mild polishing of your Pontiac may be necessary to remove residue from the paint finish. You can get GM approved cleaning products from your dealer. (See “Appearance Care and Materials” in the Index.) Your Pontiac has a “basecoat/clearcoat” paint finish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish.

NOTICE: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may dull the finish or leave swirl marks.

Aluminum Wheels (If So Equipped)

’I

Your aluminum wheels have a protective :eating similar to the painted surface of your car. Don’t use strong soaps, zhernicals, chrome polish, abrasive :leaners or abrasive cleaning brushes on them because you could damage this coating. After rinsing thoroughly, a wax may be applied. NOTICE: If you have aluminum wheels, don’t use an automatic vehicle wash that has hard silicon carbide cleaning brushes. These brushes can take off the protective coating.

Tires

Your Pontiac dealer has a GM White Sidewall Tire Cleaner. You can use a stiff brush with the cleaner. When applying a tire dressing always take care to wipe off any overspray or splash from painted surfaces. Petroleum-based products may damage the paint finish.

Weatherstrips

Finish Damage

Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth at least every six months. During very cold, damp weather more frequent application may be required. (See “Recommended Fluids & Lubricants” in the Index.)

Sheet Metal Damage If your vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to the parts repaired or replaced to restore corrosion protection.

Foreign Material

Calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, and other foreign matter can damage your vehicle’s finish if they remain on painted surfaces. Use cleaners that are marked safe for painted surfaces to remove foreign matter.

Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into a major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer or other service outlets. Larger areas of finish damage can be corrected in your dealer’s body and paint shop.

Underbody Maintenance

Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, accelerated corrosion (rust) can occur on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection.

At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and other debris can collect. Dirt packed in closed areas of the frame should be loosened before being flushed. Your dealer or an underbody vehicle washing system can do this for you.

Chemical Paint Spotting

Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can take two forms: blotchy, ringlet-shaped discolorations, and small irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, Pontiac will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever comes first.

209

Service & Appearance Care

Appearance Care and Maintenance Materials

See Your General Motors Dealers for These Products. See Your Maintenance Schedule for Other Products.

. 210

I’ Add-on Electrical

Equipment

’ \ ASSEMBLY

PLANT

ENGINE / CODE

1994

MODEL YEAR

I Vehicle Identification

Number (VIN)

’his is the legal identifier for your ’ontiac. It appears on a plate in the front orner of the instrument panel, on the .river’s side. You can see it if you look hrough the windshield from outside your ehicle. The VIN also appears on the rehicle Certification and Service Parts ibels and the certificates of title and :gistration. Engine Identification The eighth character in your VIN is the :ngine code. This code will help you dentify your engine, specifications, and eplacement parts.

Service Parts Identijiication Label

You’ll find this label on your spare tire cover. It’s very helpful if you ever need to order parts. On this label is: 0 your VIN, 0 the model designation, 0 paint information, and

a list of all production options and special equipment.

Be sure that this label is not removed from the vehicle.

NOTICE: Don’t add anything electrical to your Pontiac unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should.

Your vehicle has an air bag system. Before attempting to add anything electrical to your Pontiac, see “Servicing Your Air Bag-Equipped Pontiac” in the Index.

211 ...

Service & Appearance Care

3e sure you replace a bad fuse with a new me of the correct size.

NOTICE: Never install a higher rated fuse. Damage to your vehicle wiring may result with an incorrect fuse.

Fuses & Circuit Breakers

Look at the silver-colored band inside tht fuse. If the band is broken or melted, replace the fuse.

The wiring circuits in your vehicle are protected from short circuits by a combination of fuses and circuit breakers. The main fuse panel is located on the left side of the instrument panel. To access the fuses, open the fuse panel door.

. 212

I

Fuse Usage

Fuse PRNDL F/P INJ STOP HAZ CTSY AIR BAG INST LPS GAUGES HORN ALARM HTR-A/C

RDO TURN DR LK TAIL LPS WDO WIPER ERLS DR UNLK FTP ACC

AIR BAG IGN ECM HDLP

Rating (AMP. )

20 20 15 10 15 15 25

10 20 20 20 30 25 15 10 20, 30

15 20 20

Circuitry

Electronic PRNDL Display Fuel Pump, Injectors Stop/Hazard Lamps Door Locks, Power Mirrors, Cigar Lighter Supplemental Restraint System Interior Lights Dimming Gauges, Warning Lights, Rear Defog Horns Interior Lights, Chime, Auto Door Locks, Remote Keyless Entry Heater, Air Conditioning, Anti-Lock Brakes, Daytime Running Lights (Canada) Radio Power, Cruise Control Turn Signal Lamps Auto Door Locks Tail Lamps, Marker Lamps, License Lamp, Fog Lamps Power Windows (Circuit Breaker) Windshield Wipers/Washers Engine Controls, Back-up Lamps Automatic Door Unlock (Remove To Disable) Flash-to-pass (U.S.) Rear Window Defogger, Power Seats, Antenna (Circuit Breaker) Supplemental Restraint System ECM, Ignition System Headlamps (Circuit Breaker)

213

Service & Appearance Care I Headlight Wiring

Windshield Wipers The windshield wiper motor is protected ~y a circuit breaker and a fuse. If the notor overheats due to heavy snow, etc., :he wiper will stop until the motor cools. [f the overload is caused by some :lectrical problem, have it fixed.

Power Windows and Other Power Options Clircuit breakers in the fuse panel protect :he power windows and other power iccessories. When the current load is too leavy, the circuit breaker opens and :loses, protecting the circuit until the aroblem is fixed.

The headlight wiring is protected by a circuit breaker in the fuse block. An electrical overload will cause the lights to go on and off or, in some cases, to remain off. If this happens, have your headlight system checked right away.

. . . 214

Capacities & Specifications

Engine Crankcase (CODE M) ................................

When changing filter; up to /I3 quart (113 liter) more oil may he needed.

Engine Crankcase (CODE 3, D or A) ........................

When changing filter; up to 114 quart (114 liter) more oil may be needed.

Automatic Transaxle

Pan Removal and Replacement ............................... After Complete Overhaul . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . torque conl~erte~; more fluid may be needed. When draining or ~-eplat*ing

Manual Transaxle, 5-Speed Complete Drain and Refill

T5550 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Isuzu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cooling System

2.3L Quad OHC and Quad 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1L V6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Refrigerant, Air Conditioning. ................................

Not all air conditioning refrigerants are the same. I f the air conditioning system in your rvhic-le needs re$-igerant, he suse the proper refrigerant is used. I f you’re not sure, ask your Pontiac dealer, For additional info)-mation, see your “Warranty and 0wwc.r Assistance Information’’ hooklet.

4 quarts . . . . . . . . .

3.8 L

4quarts . . . . . . . . .

3.8 L

4 quarts . . . . . . . . . 6 quarts . . . . . . . . .

3.8 L 5.5 L

2.1 quarts . . . . . . . . . 2.0quarts . . . . . . . . .

2.0 L 1.9 L

10.4 quarts . . . . . . . . . 13.2 quarts. . . . . . . . . . This system uses a new non-CFC refrigerant. See refrigerant charge label under hood.

9.8 L 12.4 L

215...

Service & Appearance Care Capacities & Specifications (CONT.)

FuelTank ................................................. Power Steering

PumpOnly ............................................... ...................................... Complete System . . ........................................ Tire Pressures, Sizes ........................................ Wheel Nut Torque . .

15.2 gallons

........

57.5 L

1.00 pint . . . . . . . . . . .......... 2.25 pints See Tire-Loading Information label on driver’s door. 100 pound-feet ( 140 N*m)

0.50 L 1.25 L

NOTE: All capacities are approximate. When adding, be sure to fill to the appropriate level or as recommended in this manual.

. 216

Replacement Bulbs

OUTSIDE LIGHTS BackUpLights ................................................ .................................. Front Paricing/Turn Signal Lights License Plate Light. ............................................. ....................................

Center High-Mounted Stoplight

Haiogen Heacl:;hts

LowEkam .................................................. HighB’eam ..................................................

Side Marker Lights

Front ....................................................... Rear ....................................................... ...................................... Stop/”ail/Turn Signal Lights Trunk Light ................................................... FogLights ....................................................

BULB

2057

2057 NA

194

912

9006 9005

194 NA 24

3057

562

9442876

Service & Appearance Care Replacement Bulbs (CONK)

INSIDE LIGHTS Ashtray ....................................................... Front Reading Light ............................................. ............................................. Rear Reading Light

UnderdashLight ................................................ : ...................... Heater & A/C Control .................... High-Beam Indicator ............................................

BULB

194 168

168

194

161

161

. . -218

Engine Specifications

VIN Engine Code ......................... Type ................................... Displacement ............................ Compression Ratio ........................ Firing Order ............................. Thermostat Temperature ...................

Quad 2.3L OHC

L4

2.3 Liters

9.5: 1 1-3-4-2

Quad 4 2.3L OHC

LA

2.3 Liters

9.5: 1 1-3-4-2

Quad 4 2.3L High output

L4

2.3 Liters

10.0: 1 1-3-4-2

195°F (91 "C)

195°F (91 "C)

195°F (91 "C)

3.1L

V6

'3.1 Liters

9.5: 1

1-2-3-4-5-6 195°F (91 "C)

Service & Appearance Care Normal Maintenance Replacement Parts

Air Cleaner Element

2.3L Quad OHC and Quad 4 .................... 3.lLV6 ....................................

AC Type A- 1233C AC Type A-1233C

Engine Oil Filter

2.3L Quad OHC and Quad 4 .................... 3.1LV6 ....................................

PCV Valve

3.1LV6 ....................................

Spark Plugs

2.3L Quad OHC ..............................

2.3L Quad DOHC with Automatic Transaxle . . . . . . .

2.3L Quad DOHC with Manual Transaxle . . . . . . . . .

2.3L Quad High Output ........................

3.1LV6 ....................................

AC Type PF- 1225 AC Type PF-40 or AC Type PF-47

AC Type 892C

AC Type 041-603 Gap: 0.035 inch (.889 mm) AC Type 04 1-603 Gap: 0.035 inch (.889 mm) AC Type 041-602 Gap: 0.035 inch (389 mm) AC Type 04 1-602 Gap: 0.035 inch (.889 mm) AC Type R44 LT SM6 Gap: 0.060 inch (1.52 mm)

... 220

Air Conditioning Refrigerants

Not all air conditioning refrigerants are the same. If the air conditioning system in your vehicle needs refrigerant, be sure the proper refrigerant is used. If you’re not sure, ask your Pontiac dealer. For additional information, see your “Warranty and Owner Assistance Information” booklet.

221 ...

Notes

... 222

IMPORTANT: KEEP ENGlNE OIL AT THE PROPER

LEVEL AND CHANGE AS

RECOMMENDED

1 T h i s part covers the maintenance I required for your Pontiac . Your vehick needs these services to retain its 1 safety. dependability and emission control performance .

. . . . - .,. .

..

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties .

See your Pontiac dealer for details .

Part 7 Maintenance Schedule

Introduction

A . Scheduled Maintenance Services

A Word About Maintenance ..................................... Your Vehicle and the Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How This Part is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Your Maintenance Schedules . . . . . . . . . . . . . . . . . . . . . . . . 225 Selecting the Right Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Schedule1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Schedule11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 Explanation of Scheduled Maintenance Services . . . . . . . . . . . . . . . . . . . 230

224 224 224

B . Owner Checks & Services

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

At Each Fuel Fill 232 At Least Once a Month . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 At Least Once a Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 AtLeastTwiceaYear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 . . . . . . . . . 238 . . . . . . 240 223

C . Periodic Maintenance Inspections D . Recommended Fluids & Lubricants . . . . . . . . . . . . . . . . . . . E . Maintenance Record

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Maintenance Schedule

Introduction

A Word About Maintenance We at General Motors want to help you keep your vehicle in good working condition. But we don’t know exactly how you’ll drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their GM vehicles, maintenance needs vary. You may even need more frequent checks and replacements than you will find in the schedules in this part. So please read this part and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your Pontiac dealer, the place many GM owners choose to have their maintenance work done. Your dealer can be relied upon to use proper parts and practices. Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance procedures are important. Improper vehicle maintenance or the removal of important components can significantly affect the quality of the air we breathe. Improper fluid levels or even the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to help keep your vehicle in good condition, please maintain your vehicle properly.

How This Part is Organized’ The remainder of this part is divided into five sections: “Section A: Scheduled Maintenance Services” shows what to have done and how often. Some--of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your dealer’s service department or another qualified service center do these jobs.

If you are skilled enough to do some work on your vehicle, you will probably want to get the service information GM publishes. You will find a list of publications and how to get them in this manual. See “Service Publications” in the Index. “Section B: Owner Checks and Services” tells you what should be checked whenever you stop for fuel. It also explains what you can easily do to help keep your vehicle in good condition. “Section C: Periodic Maintenance Inspections” explains important inspections that your Pontiac dealer’s service department or another qualified service center should perform.

“Section D: Recommended Fluids and Lubricants” lists some products GM recommends to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done. ‘Section E: Maintenance Record” provides a place for you to record the maintenance performed on your vehicle. Whenever any maintenance is performed, be sure to write it down in this section. This will help you determine when your next maintenance should be done. In addition, it is a good idea to keep your maintenance receipts. They may be needed to qualify your vehicle for warranty repairs.

Section A: Scheduled Maintenance Sewices

Using Your Maintenance Schedule This section tells you the maintenance services you should have done and when you should schedule them. Your Pontiac dealer knows your vehicle best and wants you to be happy with it. If you go to your dealer for your service needs, you’ll know that GM-trained and supported service people will perform the work using genuine GM parts. These schedules are for vehicles that:

carry passengers and cargo within recommended limits. You will find these limits on your vehicle’s Tire-Loading Information Label. S’ee “Loading Your Vehicle” in the Index.

are driven on reasonable road surfaces within legal driving limits. use the recommended unleaded fuel. See “Fuel” in the Index.

Selecting the Right Schedule First you’ll need to decide which of the two schedules is right for your vehicle. Here’s how to decide which schedule to follow:

Schedule I Is any one of these true for your vehicle? Most trips are less than 4 miles (6 km). Most trips are less than 10 miles (16 km) when outside temperatures are below freezing. The engine is at low speed most of the time (as in door-to-door delivery, or in stop-and-go traffic). You operate your vehicle in dusty areas. You tow a trailer. (With some models, you shouldn’t ever tow a trailer. See “Towing a Trailer” in the Index.)

If any one (or more) of these is true for your driving, follow Schedule I.

Schedule I1 Follow Schedule I1 only if none of the above conditions is true. 225

Maintenance Schedule Scheduled Maintenance Services Schedule I

Follow Schedule I if your car is MAINLY driven under one or more of the following conditions:

When most trips are less than 4 miles (6 kilometers). When most trips are less than 10 miles (16 kilometers) and outside temperatures remain below freezing. When most trips include extended idling and/or frequent low-speed operation as in stop-and-go traffic.

i When towing a trailer. (With some models, you should never tow a trailer. See “Towing a Trailer” in the Index.)

When operating in dusty areas.

Schedule I should also be followed if the car is used for delivery service, police, taxi or other commercial applications.

. 226

I b

The services shown in this schedule up to 48,000 miles (80 000 km) should be performed after 48,000 miles at the same intervals.

! ‘ * An Emission Control Service.

The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure lo perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of vehicle useful life. General Motors, however. urges that a!l recommended maintenance services be performed at the indicated intervals and the maintenance be recorded in “Section E: Maintenance Record”.

227. . .

I I. t ! + 50

62.5

MILES (000)

KILOMETERS (000) 25

37.5

Maintenance Schedule Scheduled Maintenance Services Schedule I1

Follow Schedule I1 ONLY if none of the driving conditions specified in Schedule I apply.

TO BE SERVICED (See "Explanation of Scheduled Maintenance

Services" Following Schedules I and 11,-

Item No.

1. Engine Oil Change"

0,il Filter Change"

2. Chassis Lubrication

3. Tire & Wheel Rotation & Inspection

4. Engine Accessory Drive Belt(s) Inspection

5. Cooling System Service*

WHEN TO PERFORM Miles (kilometers) or Months, Whichever

Occurs First

Every 7,500 mi. ( 12 500 km) or 12 months

At first and then every other oil change

Every 7,500 mi. (12 500 km) or 12 months

At 7,500 mi. ( 12 500 km) and then every 15 000 mi. (25 000 km) or as necessary

Every 30.000 mi. (50 000 km) or 24 months

12.5

. . .22a

TO BE SERVICED (See “Explanation of Scheduled Maintenance Services” Following Schedules I and 11)

Item No.

6. Transaxle Service

7. Spark Plug Replacement*

WHEN TO PERFORM Miles (kilometers) or Months, Whichever

Occurs First

See “Explanation of Scheduled Maintenance Services” Following Schedules I and I1

MILES (000)

KILOMETERS (000)

8. Spark Plug Wire Inspection (3.1 L Code M

engine only)*?

Every 30,000 mi. (50 000 km)

9. Air Cleaner Filter Replacement”

See “Explanation of Scheduled Maintenance Services” Following Schedules I and I1

10.Fuel Tank, Cap & Lines Inspection*?’

Every 30,000 mi. (50 000 km)

The services shown in this schedule up to 45,000 miles (75 000 km) should be performed after 45,000 miles at the same intervals.

* An Emission Control Service. ? The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of vehicle useful life. General Motors, however, urges that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded in “Section E: Maintenance Record”.

Maintenance Schedule Explanation of Scheduled Maintenance Services Following are explanations of the services listed in Schedule I and Schedule 11. The proper fluids and lubricants to use are listed in Section D. Make sure whoever services your vehicle uses these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. NOTE: To determine your engine’s displacement and code, see “Engine Identification” in the Index. 1.

Engine Oil and Filter Change* -- Always use SH or SG Energy Conserving I1 oils of proper viscosity. The “SH” or “SG” designation may be shown alone or in combination with others, such as “SH/CD,” “SH, SG, CD,” “SG/CD,” etc. To determine the preferred viscosity for your vehicle’s engine (e.g., SAE 5W-30 or SAE 10W-30), see “Engine Oil” in the Index. Chassis Lubrication -- Lubricate suspension and steering linkage. Lubricate the transaxle shift linkage, underbody contact points and linkage.

2.

3.

4.

5.

Tire and Wheel Rotation and Inspection -- For proper wear and maximum tire life, rotate your tires following the instructions in this manual. See “Tires, Inspection & Rotation” in the Index. Check the tires for uneven wear or damage. If you see irregular or premature wear, check the wheel alignment, Check for damaged wheels also. Engine Accessory Drive Belt(s) Inspection -- Inspect the belt(s) for cracks, fraying, wear and proper tension. Replace as needed. (Belts can have many small cracks in individual ribs without affecting performance.) Cooling System Service* -- Drain, flush and refill the system with new or approved recycled coolant conforming to GM Specification 1825M. Keep coolant at the proper mixture as specified. See “Coolant” in the Index. This provides proper freeze and boil protection, corrosion inhibitor level and maintains proper engine operating temperature. Inspect hoses and replace if they are cracked, swollen or deteriorated. Tighten screw-type hose clamps. Clean the outside of the radiator and air conditioning condenser. Wash the pressure cap and neck. To help ensure proper operation, we recommend a pressure test of both the cooling system and the pressure cap.

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6. Transaxle Service -- For manual transaxles, fluid doesn’t require changing. See “Periodic Maintenance Inspections.” For automatic transaxles, change both the fluid and filter every 15,000 miles (25 000 km) if the vehicle is mainly driven under one or more of these conditions: * In heavy city traffic where the outside temperature

regularly reaches 90°F (32°C) or higher.

0 In hilly or mountainous terrain. 0 When doing frequent trailer towing. 0 Uses such as found in taxi, police car or delivery

service.

If you -do not use your vehicle under any of these conditions, change both the fluid and filter every 100,000 miles ( 166 000 km).

7. Spark Plug Replacement* -- Replace spark plugs with

the proper type. See “Replacement Parts” in the Index.

8. Spark Plug Wire Inspection (3.1L Code M engine only)*? -- Inspect for burns, cracks or other damage. Check the boot fit at the coils and at the spark plugs. Replace wires as needed.

9. Air Cleaner Filter Replacement* -- Replace every 30,000 miles (50 000 km) or more often under dusty conditions. Ask your dealer for the proper replacement intervals for your driving conditions.

1 O.Fuel Tank, Cap and Lines Inspection”? -- Inspect fuel

tank, cap and lines (including fuel rails and injection assembly) for damage or leaks. Inspect fuel cap gasket for an even filler neck imprint or any damage. Replace parts as needed. Periodic replacement of the fuel filter is not required.

* An Emission Control Service. 3- The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of vehicle useful life. General Motors, however, urges that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded in “Section E: Maintenance Record”.

Maintenance Schedule

Section B: Owner Checks and Services

Listed below are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Section D.

At Each Fuel Fill (It is important for you or a service station attendant to perform these underhood checks at each fuel fill.)

CHECK OR SERVICE

Engine Oil Level

Engine Coolant Level

Windshield Washer Fluid Level

WHAT TO DO

if necessary. See “Engine

Check the engine oil level and add the proper oil Oil” in the Index for further details. Check the engine coolant level and add the proper coolant mix if necessary. See “Coolant” in the Index for further details. Check the windshield washer fluid level in the windshield washer tank and add the proper fluid “Windshield Washer Fluid” in the Index for further details.

if necessary. See

At Least Once a Month

WHAT TO DO

I’

Tire Inflation Check tire inflation.

Make sure they are inflated to the pressures specified on the Tire-Loading Information label located on the rear edge of the driver’s door. See “Tires” in the Index for further details. cassette deck. Cleaning should be done every 15 hours of tape play. See “Audio Systems” in the Index for further details.

Cassette Deck Clean

Lt Least Twice a Year

SERVICE

WHAT TO DO

At Least Once a Year

CHECK OR SERVICE

Key Lock Cylinders Body ‘Lubrication

WHAT TO DO

Lubricate the key lock cylinders with the lubricant specified in Section D. Lubricate all body door hinges. Also lubricate all hinges latches, including those for the hood, rear compartment, glove box door, console door and any folding seat hardware. Section D tells you what to use.

and

Hydraulic Clutch Check the fluid System Inspection reservoir.

level in the clutch- See “Hydraulic Clutch Fluid” in the Index. A fluid loss in this system could indicate a problem. Have ‘the system inspected and repaired at once.

233

Maintenance Schedule

CHECK OR SERVICE Starter Switch

WHAT TO DO

1. Before you start, be sure’ you have

enough room around the vehicle.

2. Firmly apply both the parking brake (see “Parking Brake” in the Index if necessary) and the regular brake.

NOTE: Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. On automatic transaxle vehicles, try to start the engine in each gear. The in “F’” starter should work only (Park) or “N” (Neutral). If the starter works in any other position, your vehicle needs service. On manual transaxle vehicles, put the shift lever in “N” (Neutral), push the clutch down halfway and try to start the engine. The starter should work only when the clutch is pushed down all the way to ‘the floor. If the starter works when the clutch isn’t pushed all the way down your vehicle needs service.

. . .234

WHAT TO DO

CHECK OR SERVICE Brake-Transaxle Shift Interlock -- BTSI (Automatic I‘ransaxle)

1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake (see if to

“Parking Brake” necessary). NOTE: apply the regular brake immediately if the vehicle begins to move.

in the Index

Be ready

3. With the engine off, turn the key to the “RUN” position, but don’t start the engine. Without applying the regular brake, try to move the shift lever out of “P” (Park) with normal effort. If the shift lever moves out of “P’ (Park), your vehicle’s BTSI needs service.

CHECK OR SERVICE

Steering Column Lock

WHAT TO DO

the parking While parked, and with brake set, try to turn the key to “LOCK” in each shift lever position.

With an automatic transaxle, the turn to “LOCK” only key should when the shift lever is in “P’ (Park). With a manual transaxle, the key should turn to “LOCK” only when the shift lever is in “R” (Reverse). On vehicles with a key release to button, try “LOCK” without pressing the button. The key should turn to “LOCK” only with the key button depressed. On all vehicles, the key should come out only in “LOCK.”

to turn the key

CHECK OR SERVICE

Parking Brake and Automatic Transaxle T“ (Park) Mechanism Check

WHAT TO DO

cAuyoN:when, y . o u ~ a r e ~ ~ ~ d o i n g . , ~ h i s ’ check, your vehicle could begin to. move. You or others could be injured: and property could be damaged. Make sure there is room in front of, your vehicle in case it begins to roll.,: Re ready to apply the regular brake

a fairly steep hill, with the

Park on vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.

To check the parking brake: With the engine running and transaxle in “N” (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the “P’ (Park) mechanism’s “P” (Park). holding ability: Shift to Then release all brakes.

235

Maintenance Schedule

CHECK OR SERVICE

Underbody Flushing

WHAT TO DO

At least every spring, use plain water to flush any corrosive materials from the underbody. Take clean thoroughly any areas where mud and other debris can collect.

care

to

Section C: Periodic Maintenance Inspections

h t e d below are inspections and services which should be Ierformed at least twice a year (for instance, each spring and all). You should let your GM dealer’s service department or Ither qualified service center do these jobs. Make sure any lecessary repairs are completed at once.

236

INSPECTION OR SERVICE testraint Systems

Steering, Suspension and ?ront-Wheel-Drive 4xle Boot and Seal [nspection

Exhaust System [nspection

WHAT SHOULD BE DONE

Now and then, make sure all your belts,

buckles, latch plates, retractors, anchorages and reminder systems are working properly. Look for any loose parts or damage. If you see anything that might keep a restraint system from doing its job, have it repaired. Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear, or lack of lubrication. Inspect the power steering lines and hoses for proper hookup, binding, leaks, cracks, chafing, etc. Clean and then inspect the drive axle boot seals for damage, tears or leakage. Replace seals if necessary. Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections, or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See “Engine Exhaust” in the Index.

INSPECTION OR SERVICE Throttle Linkage Inspection

Manual Transaxle

WHAT SHOULD BE DONE

throttle

Inspect the linkage for interference or binding, and for damaged or missing parts. Replace parts as needed. Check the transaxle fluid level; add if needed. See “Manual Transaxle” in the Index. A fluid loss may indicate a problem. Check the system and repair if needed.

INSPECTION OR SERVICE

Brake System Inspection

WHAT SHOULD BE DONE

leaks,

binding,

including

Inspect the complete system. Inspect brake lines and hoses for proper hookup, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Also inspect drum brake linings for Inspect other brake wear and cracks. parts, drums, wheel cylinders, calipers, parking brake, etc. The parking brake is self-adjusting and no manual adjustment is required. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking. NOTE: A low brake fluid level can indicate worn disc brake pads which may need to serviced. Also, if the brake system warning light stays on or comes on, something may be wrong with the “Brake System brake system. See in the Index. If your Warning Light” anti-lock brake system warning light stays on, comes on or flashes, something may be wrong with the anti-lock brake system. See “Anti-Lock Brake system Warning Light” in the Index.

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Maintenance Schedule

Section D: Recommended Fluids and Lubricants

NOTE: Fluids and lubricants identified below by name, part number or specification may be obtained from your GM dealer.

FLUIDlLUBRICANT

the proper

SH or SG Energy

To determine the

API service Conserving I1 oils of viscosity. The “SH’ designation may be shown alone or in combination with others, such as “SH/CD,” “SH,SG,CD,” “SG/CD,” etc. preferred viscosity for your vehicle’s engine, see “Engine Oil” in the Index. 50/50 mixture of water (preferably distilled) and good quality ethylene glycol base antifreeze (GM Part No. 1052753 or equivaleot) conforming to GM Specification 1825M or approved recycled coolant conforming to GM Specification 1825M. Delco Supreme 11’ Brake Fluid (GM Part No. 1052535 or equivalent DOT-3 brake fluid).

USAGE

Engine Oil

Engine Coolant

Hydraulic Brake System

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USAGE

FLUIDlLUBRICANT

Hydraulic Clutch System Power Steering System

Automatic Transaxle Key Lock Cylinders

Manual Transaxle Shift Linkage

Automatic Transaxle Shift Linkage

Hydraulic Clutch Fluid (GM Part No. 12345347 or equivalent). GM Hydraulic Power Steering Fluid (GM Part No. 1052884 or equivalent). Synchromesh Transmission Fluid (GM Part No. 12345349 or equivalent). DEXRON@-111 or DEXRON@-IIE Automatic Transmission Fluid. Lubricate with Lubricant (GM Part No. 12345 120) or synthetic SAE 5W-30 engine oil. Chassis lubricant (GM Part 1052497 or equivalent) or lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB. Engine oil.

No.

Multi-Purpose

FLUIDlLUBRICANT ---I

USAGE Clutch Linkage Pivot Points Chassis Lubrication and Fuel Filler Door and Striker Plunger Windshield Washer Solvent Hdod Latch Assembly a. Pivots and

Spring Anchor

b. Release Pawl

Engine oil.

lubricant

(GM Part No.

Chassis 1052497 or equivalent) or lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB.

GM Optikleen@ Washer Solvent Part NO. 10515 15) or equivalent.

~~

a. Engine oil.

b. Chassis lubricant meeting

requirements of NLGI Grade 2, Category LB (GM Part No. 1052497 or equivalent) or GC-LB.

Hinges, Rear

Weatherstrips

FLUIDlLUBRICANT

Engine oil or Lubriplate Lubricant (GM Part No. 1050109).

~~~~~~~~

Dielectric Silicone Grease (GM Part No. 12345579 or equivalent).

See “Replacement Parts” in the Index for recommended replacement filters, valves and spark plugs.

239

Maintenance Schedule

Section E: Maintenance Record

After the scheduled services are performed, record the date, odometer reading and who performed the service in the columns indicated. When completing the Maintenance

Performed column, insert the numbers from the Schedule I or Schedule I1 maintenance charts which correspond to the maintenance performed. Also, you should retain all maintenance receipts. Your owner information portfolio is a convenient place to store them.

Maintenance Record

DATE

ODOMETER READING

SERVICED BY

MAINTENANCE PERFORMED

240

Maintenance Record

DATE

ODOMETER READING

SERVICED BY

MAINTENANCE PERFORMED

241 ...

Maintenance Schedule

Maintenance Record

DATE

ODOMETER READING

SERVICED BY

MAINTENANCE PERFORMED

..

, . .,. .

. . , T L ,_l .. -. ,.--

.~..II

a_'-

. _

. . .242

Part 8 Customer Assistance Information

H e r e you will find out how to contaci Pontiac if you need assistance. This part also tells you how to obtain service publications and how to repor any safety defects.

Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Customer Assistance for the Hearing or Speech Impaired , . . . . . . . . . . . . . . . . 245 BBB Auto Line Alternative Resolution/Prograrn . . . . . . . , . . . . . . . . . . . . . . . . . 245 Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 Pontiac Roadside Assistance Program . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . 248 Service Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . 250

.I.

243

Customer Assistance Information

For prompt assistance, please have the Following information available to give the Customer Assistance Representative:

Your name, address, home and business telephone numbers Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the left top of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern

STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO-- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-PM CARES. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763- 13 15. In all other overseas locations, contact GM North American Export Sales in Canada by calling 1-905-644-41 12.

Customer Satisfaction Procedure

four satisfaction and goodwill are mportant to your dealer and Pontiac. gormally, any concern with the sales ransaction or the operation of your lehicle will be resolved by your dealer's sales or Service Departments. sometimes, however, despite the best ntentions of all concerned, nisunderstandings can occur. If your oncern has not been resolved to your atisfaction, the following steps should 'e taken:

. 244

We encourage you to call the toll free number listed previously in order to give your inquiry prompt attention. However, .. if you wish to write Pontiac, write to

Customer Assistance for the Hearing or

To assist owners who have hearing difficulties, Pontiac has installed special TDD (Telecommunication Devices for the Deaf) equipment at its Customer Assistance Center. Any hearing or speech impaired customer who has access to a TDD or a conventional teletypewriter (TTY) can communicate with Pontiac by dialing: 1 -800-TDD-PONT (TDD users in Canada can dial 1-800-263-3830.)

United States Pontiac Division Customer Assistance Center One Pontiac Plaza Pontiac, MI 48340 Canada General Motors of Canada Limited Customer Assistance Centre 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Refer to your Warranty and Owner Assistance Information booklet for addresses of Canadian and GM Overseas offices. When contacting Pontiac, please remember that your concern will likely be resolved in the dealership, using the dealership's facilities, equipment and personnel. That is why we suggest you follow Step One first if you have a concern.

GM Participation in BBB AUTO LINE - Alternative Resolution Prugram*

*This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance information booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Pontiac and your Pontiac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your zoncern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful.

245 .

[f you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address:

BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100

Customer Assistance Information 1 GM Participation in BBB AUTO LINE - Alternative Resolution Program" (CONK) There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Pontiac voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available free of charge to customers who currently own or lease a GM vehicle.

To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN), and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors.

We prefer you utilize the Customer Satisfaction Procedure before you resort .o AUTO LINE, but you may contact the BBB at any time. The BBB will attempt :o resolve the complaint serving as an mtermediary between you and Pontiac. If :his mediation is unsuccessful, an Informal hearing will be scheduled where :ligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that jecision. The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Pontiac Customer Assistance Center at 1 -800-PM-CARES.

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To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0 123 in the Washington, D.C. area) or write to:

NHTSA U.S. Department of Transportation Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from the Hotline.

REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT

If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors'of Canada Limited. You may write to: