1993 Pontiac Grand Am Owners Manual

dangerous.

Poorly maintained and improperly used tires a Overloading your tires can causy overheating as a result of too much friction. You could have an air-out and a serious accident. See the Index under Loading Your Ehicle. Underinflated tires pose the same danger as overloaded tires. The resulting accident could cause serious injury. Check all tires fiquently to maintain the recommended presswe. Tire pressure should be checked when your tires are cold. Overinflated tires are more likely to be cut, punctured, or broken by a sudden impacts such as when you hit a pothole. Keep tires at the recommended pressure. m Worn, old tires can cause accidents. If your tread is badly worn, or if your tires have been damaged, replace them.

When to Check: Check your tires once a month or more. Don’t forget your compact spare tire. It should be at 60 psi (420 kPa). How to Check: Use a good quality pocket-type gage to check tire pressure. Simply looking at the tires will not tell you the pressure, especially if you have radial tires- which may look properly inflated even if they’re underinflated. If your tires have valve caps, be sure to put them back on. They help prevent leaks by keeping out dirt and moisture.

lire inspection and Rotation To make your tires last longer, have them inspected and rotated at the mileages recommended in the Mainte- nance Schedule. See the Index under Scheduled Maintenance Sewices . Use this rotation pattern. After the tires have been rotated, adjust the front and rear inflation pressure as shown on the Tire-Loading Infomation label. Make certain that all wheel nuts are properly tightened. See the Index under Wheel Nut Torque.

233 .

Service & Appearance Care

Tire Inspection and Rotation (CONT)

1 Rust or dirt on a wheel, or on - b the. parts to which it is htened, ean fnake wheel nuts become loose after a time, The wheel could come off and cause an I accident. When you change a wheel, remove any rust or dirt from p l k s where the wheel attaches to the vehicle. ~n an emergency, you can use a cloth or a p p r towel ta do this; but be sure t.a use a scraper or wire brush later, if you need to, to get all the rust or dirt off, (See the Index undkr h g i i n g a 2?i?af Ere.)

When lt’s Time for New Tires One way to tell when it’s time for new tires is to check the treadwear indicators, which will appear when your tires have only 2/32 inch (1.6 mm) or less of tread remaining. You need a new tire if:

You can see the indicators at three places around the tire. You can see cord or fabric showing through the tire’s rubber. The tread or sidewall is cracked. cut. I I or snagged deep enough to show cord or fabric. The tire has a bump, bulge or split. The tire has a puncture, cut, or other damage that can’t be repaired well because of the size or location of the

I damage.

...

234

Buying New Tires To find out what kind and size of tires you need, look at the Tire-Loading Information label. The tires installed on your vehicle when it was new had a Tire Performance Criteria Specification (TPC Spec) number on each tire’s sidewall. When you get new tires, get ones with that same TPC Spec number. That way, your vehicle will continue to have tires that are designed to give proper endurance, handling, speed rating, traction, ride and other things during normal service on your vehicle. If your tires have an all- season tread design, the TPC number will be followed by a “MS” (for mud and snow). If you ever replace your tires with those not having a TPC Spec number, make sure they are the same size, load range, speed rating and construction type (bias, bias-belted or radial) as your original I tires.

CAUTION

A Mixing tires could cause you

to lose control while driving. If you mix tires of different sizes or types (radial and bias-belted tires), the vehicle may not handle properly, and you could have a crash. Be sure to use the same size and type tires on all wheels. It's all right to drive with your compact spare, though. It was developed for limited use on your vehicle.

Grding

The following information relates to the system developed by the United States National Highway Traffic Safety Administration which grades tires by treadwear, traction and temperature performance. (This applies only to vehicles sold in the United States.)

Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and a half (1%) times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices and differences in road characteristics and climate.

235 " '

Traction-A, B, C The traction grades, from highest to lowest are: A, B, and C. They represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. Warning: The traction grade assigned to this tire is based on braking (straight- ahead) traction tests and does not include cornering (turning) traction.

Temperature-A, B, C The temperature grades are A (the highest), B, and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law.

Warning: The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. Those grades are molded on the sidewalls of passenger car tires. While the tires available as standard or optional equipment on General Motors vehicles may vary with respect to these grades, all such tires meet General Motors performance standards and have been approved for use on General Motors vehicles. All passenger type (P Metric) tires must conform to Federal safety requirements in addition to these grades.

Wheel Alignment and Tire Balance The wheels on your vehicle were aligned and balanced carefully at the factory to give you the longest tire life and best overall performance. In most cases, you will not need to have your wheels aligned again. However, if you notice unusual tire wear or your vehicle pulling one way or the other, the alignment may need to be reset. If you notice your vehicle vibrating when driving on a smooth road, your wheels may need to be rebalanced.

Wheel Replacement Replace any wheel that is bent, cracked or badly rusted. If wheel nuts keep coming loose, the wheel, wheel bolts, and wheel nuts should be replaced. If the wheel leaks air out, replace it (except some aluminum wheels, which can sometimes be repaired). See your Pontiac dealer if any of these conditions exist. Your dealer will know the kind of wheel you need. Each new wheel should have the same load carrying capacity, diameter, width, offset, and be mounted the same way as the one it replaces. If you need to replace any of your wheels, wheel bolts, or wheel nuts, replace them only with new GM original equipment parts. This way, you will be sure to have the right wheel, wheel bolts, and wheel nuts for your Pontiac model.

CAUTION

Using the wrong replacement I.\ wheels, wheel bolts, or wheel nuts on your vehicle can'be dangerous. It could affect the braking and handling of your vehicle, make your tires lose air and make you lose control. You could have a collision in which you or others could be injured. Always use the correct wheel, wheel bolts, and wheel nuts for replacement.

237

Service & Appearance Care

Wheel Replacement (CONT.)

Used Replacement Wheels

Putting a used wheel on your

L vehicle is dangerous. You I cs know how it’s been used how many miles it’s been driven. It -mid fail suddenly and cause an accident. If you have to replace a \wheel, use a new GM original

or

The wrong wheel can also cause problems with bearing life, brake cooling, speedometer/odometer calibration, headlight aim, bumper height, vehicle ground clearance, and tire or tire chain clearance to the body and chassis.

...

2 3 8

Tire Chains

If your Pontiac has P195/70R14, P195/65R15 or P205/55R16 size tires, don’t use tire chains; they can damage your vehicle. If you have other tires, use tire chains only when you must. Use only SAE Class “S” type chains that are the proper size for your tires. Install them on the front tires and tighten them as tightly as possible with the ends securely fastened. Drive slowlv and follow the chain manufacturer’s instructions. If you can h chains contacting your v stop and retighten them. If the contact continues, slow down until it stops. Driving too fast with chains on will damage your vehicle.

r’

rn Appearance Care

Cleaning uroducts can be hazardous. Some are toxic. Others can burst /. into fla& if you strike a match or get them on a hot part of the vehicle. Some are dangerous if you breathe their fumes in a closed space. When you use anything in a container to clean your Pontiac, be sure to follow the instructions. And always open your doors or windows when you’re cleaning the inside. Never use these to clean your vehicle:

Don’t use any of these unless this manual says you can. In many uses, they will damage your vehicle:

Laundry Soap Bleach Reducing Agents

Gasoline Benzene Naphtha

’ your vehicle, too

They can all be

Carbon Tetrachloride Acetone Paint Thinner

Turpentine Lacquer Thinner Nail Polish Remover

more than others-and they

can all damage

...-.

239

Service & Appearance Care

Cleaning the Inside of Your Pontiac Use a vacuum cleaner often to get rid of dust and loose dirt. Wipe vinyl with a clean, damp cloth. Your Pontiac dealer has two GM cleaners-a solvent-type spot lifter and a foam-type powdered cleaner. They will clean normal spots and stains very well. Here are some cleaning tips:

Always read the instructions on the cleaner label. Clean up stains as soon as you can- before they set. Use a clean cloth or sponge, and change to a clean area often. A soft brush may be used if stains are stubborn.

Use solvent-type cleaners in a well- ventilated area only. If you use them, don’t saturate the stained area. If a ring forms after spot cleaning, clean the entire area immediately or it will set. Using Barn-Type Cleaner on Fabric Vacuum and brush the area to remove any loose dirt. Always clean a whole trim panel or section. Mask surrounding trim along stitch or welt lines. Mix Multi-Purpose Powdered Cleaner following the directions on the container label. Use suds only and apply with a clean sponge.

Don’t saturate the material. Don’t rub it roughly. As soon as you’ve cleaned the section, use a sponge to remove the suds. Rinse the section with a clean, wet sponge. Wipe off what’s left with a slightly damp paper towel or cloth. Then dry it immediately with an air hose, a hair dryer or a heat lamp. I NOTICE

Be careful with a hair dryer or heat lamp. You could scorch the fabric.

Wipe with a clean cloth.

Using Solvent-7jvpe Cleaner on Fabric First, see if you have to use solvent-type cleaner at all. Some spots and stains will clean off better with just water and mild soap. If you need to use it, then:

Gently scrape excess soil from the trim material with a clean, dull knife or scraper. Use very little cleaner, light pressure and clean cloths (preferably cheesecloth). Cleaning should start at the outside of the stain, “feathering” toward the center. Keep changing to a clean section of the cloth. When you clean a stain from fabric, immediately dry the area with an air hose, hair dryer, or heat lamp to help prevent a cleaning ring. (See previous NOTICE.)

Special Cleaning Problems Greasy or Oily Stains: Like grease, oil, butter, margarine, shoe polish, coffee with cream, chewing gum, cosmetic creams, vegetable oils, wax crayon, tar and asphalt.

Carefully scrape off excess stain. Then follow the solvent-type instructions earlier in this section. Shoe polish, wax crayon, tar and asphalt will stain if left on a vehicle seat fabric. They should be removed as soon as possible. Be careful, because the cleaner will dissolve them and may cause them to bleed.

Non-Greasy Stains: Like catsup, coffee (black), egg, fruit, fruit juice, milk, soft drinks, wine, vomit, urine and blood.

Carefully scrape off excess stain, then sponge the soiled area with cool water.

If a stain remains, follow the foam- type instructions earlier in this section. If an odor lingers after cleaning vomit or urine, treat the area with a water/ baking soda solution: 1 teaspoon (5 ml) of baking soda to 1 cup (250 ml) of lukewarm water. Finally, if needed, clean lightly with solvent-type cleaner.

Combination Stains: Like candy, ice cream, mayonnaise, chili sauce and unknown stains.

Carefully scrape off excess stain, then clean with cool water and allow to dry- If a stain remains, clean it with solvent-type cleaner.

241

Service Appearance Care

Cleanjng Vinyl Just use warm water and a clean cloth.

Rub with a clean, damp cloth to remove dirt. You may have to do it more than once. Things like tar, asphalt and shoe polish will stain if you don’t get them off quickly. Use a clean cloth and solvent-type vinyl/leather cleaner.

Cleaning the Top of the Instrument Panel Use only mild soap and water to clean the top surfaces of the instrument panel. Sprays containing silicones or waxes may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.

;art? of Safety Belts leep belts clean and dry.

Do not bleach or dye safe belts. If you do, it may

severely weaken them. In a crash they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

8 8 8

Glass Glass should be cleaned often. GM Glass Cleaner (GM Part No. 1050427) or a liquid household glass cleaner will remove normal tobacco smoke and dust films. Don’t use abrasive cleaners on glass, because they may cause scratches. Avoid placing decals on the inside rear window, since they may have to be scraped off later. If abrasive cleaners are used on the inside of the rear window, an electric defogger element may be damaged. Any temporary license should not be attached across the defogger grid.

Cleaning the Outside of the Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax or other material may be on the blade or windshield. Clean the outside of the windshield with GM Windshield Cleaner, Bon-Ami Powder@ (GM Part No. 1050011). The windshield is clean if beads do not form when you rinse it with water. Clean the blade by wiping vigorously with a cloth soaked in full strength windshield washer solvent. Then rinse the blade with water. Wiper blades should be checked on a regular basis and replaced when worn.

Cleaning the Outside of bur Pontiac The paint finish on your vehicle provides beauty, depth of color, gloss retention and durability. Washing Your Vehicle The best way to preserve your vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Don’t wash your vehicle in the direct rays of the sun. Don’t use strong soaps or chemical detergents. Use liquid hand,

2 4 3

Service & Appearance Care

Cleaning the Outside of Your pbntiac (CONT) dish or car washing (non-detergent) soaps. Don’t use cleaning agents that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or a 100% cotton towel to avoid surface scratches and water spotting. High pressure vehicle washes may cause water to enter your vehicle.

Finish Care Occasional waxing or mild polishing of your Pontiac may be necessary to remove residue from the paint finish. You can get GM approved cleaning products from your dealer. (See the I d a under Appearance Care.) Your Pontiac has a “basecoat/ clearcoat” paint finish. The clearcoat gives more depth and gloss to the colored basecoat.

Aluminum Wheels If your Pontiac has these, don’t use chrome polish on them. Use wax after you clean them. Also, don’t use abrasive cleaners or cleaning brushes on them- you could damage the protective coating.

244

White Sidewall Tines Your Pontiac dealer has a GM White Sidewall Tire Cleaner. You can use a stiff brush with it. Weatherstrips These are places where glass or metal meets rubber. Silicone grease there will make them last longer, seal better, and not squeak. Apply silicone grease with a clean cloth at least every six months.

Sheet Metal Damage If your vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti- corrosion material to the parts repaired or replaced to restore corrosion protection.

Fbreign Material Calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, and other foreign matter can damage your vehicle’s finish if they remain on painted surfaces. Use cleaners that are marked safe for painted surfaces for these stains.

845

Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into a major repair expense, Minor chips and scratches can be repaired with touch-up materials available from your dealer or other service outlets. Larger areas of finish darnage can be corrected in your dealer’s body and paint shop.

Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, accelerated corrosion (rust) can occur on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and other debris can collect. Dirt packed in closed areas of the frame should be loosened before being flushed. Your dealer or an underbody vehicle washing system can do this for you.

Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can take two forms: blotchy, ringlet-shaped discolorations, and small irregular dark spots etched into the paint surfhce. Although no defect in the paint job causes this, Pontiac will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within l2 months or l2,OOO miles (20 OOO km) of purchase, whichever comes first.

Vehicle Identification Number (VlN) This is the legal identifier for your Pontiac. It appears on a plate in the front corner of the instrument panel, on the driver's side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration.

Engine Identification The 8th character in your VIN is the engine code for your GM engine. This code will help you identify your engine, specifications, and replacement parts in this section.

Service Parts Identification Label You'll find this label on your spare tire cover. It's very helpful if you ever need to order parts. On this label is:

Your VIN. Its model designation. Paint information. A list of all production options and special equipment.

Be sure that this label is not removed from the vehicle.

...

E47

Service & Appearance Care

Add-on Electrical Equbment

Fuses & Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses and circuit breakers. The main fuse panel is located on the left side of the instrument panel. To access the fuses, open the fuse panel door,

Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the correct size.

Fuse Usage

Fuse Rating

Circuitry

Back Up Lights, Electronic PRNDL (automatic transaxle) Fuel Pump, Fuel Injectors Turn/Hazard/Stop Lights, Anti-Lock Brakes (ABS), Brake- Transaxle Shift Interlock (BTSI) Power Door Locks, Power Mirrors, Cigar Lighter BLANK Instrument Panel Lights Rear Window Defogger Relay, Chime, Gages, ABS , BTSI, Daytime Running Lights (Dm) (Canada) Horn Chime, Interior Lights, Passive Restraints, Radio/Clock Memory Heater, Air Conditioning, ABS, DRL (Canada), Engine Block Heater Radio, Cruise Control, Variable Effort Steering Turn Signals Power Door Locks Exterior Lights, Fog Lights, Instrument Panel Lights, DRL (Canada) Power Windows (Circuit Breaker) Windshield WipedWasher Engine Controls, Starter and Charging System BLANK Flash-to-Pass (US.) Power Seats, Rear Window Defogger (Circuit Breaker) BLANK Engine Control Module, Ignition System BLANK Headlights, DRL (Canada) (Circuit Breaker)

HORN ALARM HTR-A/C

RDO IGN

TURN DR LK TAIL LPS

WDO WIPER ERLS

FTP ACC

IGN ECM

HDLP

15 15 25

10 20 20 20

30 25 15

20 30

20

20

Headlight Wiring The headlight wiring is protected by a circuit breaker in the fuse block. An electrical overload will cause the lights to go on and off or, in some cases, to remain off. If this happens, have your headlight system checked right away.

Windshield Wipers The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed.

Power Windows and Other Power Options Circuit breakers in the fuse panel protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed.

m m .

250

Capacities & Specifications Engine Crankcase (All Models)

..........................

4 quarts

M e n changing Jilter, up to I quart (I liter) more oil may be needed.

Automatic Transaxle

Pan Removal and Replacement After Complete Overhaul When draining or replacing torque converter, more fluid may be needed.

.......................... ..............................

4 quarts 6 quarts

Manual Transaxle, 5-Speed Complete Drain and Refdl

T5550 ........................................... Isuzu .............................................

Cooling System

2.3L Quad OHC and Quad 4 ........................... 3300V6 ...........................................

2.1quarts 2.0 quarts

10.4 quarts 10.8quarts

3.8 L

3.8 L 5.5 L

2.0 L 1.9 L

9.8 L 10.2 L

251

Service & Appearance Care

Capacities & Specifications (CONT.:) Refrigerant, Air Conditioning. .......................... Not all air conditioning refrigerants are the same. I f the air conditioning system in your vehicle needs refngerant, be sure the proper refrigerant is used. I f you’re not sure, ask your Pontiac dealer.

Fuel Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Steering

Pump Only ......................................... Complete System .................................... Tire Pressures, Sizes. ..................................

See refrigerant charge label under hood.

15.2 gallons

57.5 L

0.50 L 1.25 L

1 .OO pint 2.25 pints See Tire-Loading Information label on driver’s door. 100 pound-feet (140 Nom)

Wheel Nut Torque .................................... this manual. NOTE: All capacities are approximate. When adding, be sure to fill to the appropriate level or as recommended in

...

252

Ftuids & Lubricants ITEM Antifreeze Coolant

(Ethylene Glycol Base) . . . . . . . . . . . .

Chassis Lubricant

(Grease Gun Insert) . . . . . . . . . . . . . . Delco Supreme ll@ Brake Fluid ......

DEXRONE IIE Automatic . . . . . . . . . .

Transmission Fluid

Synchromesh Transmission Fluid ..... GM Hydraulic Fluid . . . . . . . . . . . . . . . Engine Oil ....................... GM Engine Oil Supplement . . . . . . . . .

(E.O.S.)

Engine Oil ....................... Windshield Washer Solvent . . . . . . . . . . Power Steering Fluid . . . . . . . . . . . . . . .

Silicone Grease ................... Spray-A-Squeak Silicone Lubricant ...

APPLICATION

GM PART NUMBER

SIZE

Year-round antifreeze for

coolant mixtures . . . . . . . . . . . . . . . . . 1052753

1 gal.

(3.8 L)

General chassis lube, etc. . . . . . Brake System and

. . 1052497

14 oz.

Automatic Transaxle

Clutch Master Cylinder

. . . . . . . . . . . 1052535 . . . . . . . . . . . . . . . 12345880 12345881 Manual Transaxle . . . . . . . . . . . . . . . . . 12345349 Clutch Master Cylinder . . . . . . . . . . . . . 12345347 Engine lubrication . . . . . . . . . . . . . . . . . See the Index under Engine Oil. See your dealer for advice . . . . . . . . . . . 1052367

16 oz. 16 oz. 32 oz. oz. OZ.

32 16

16 oz.

(397 g)

(0.5 L) I

(1.0 L, L) (OS5 (1 .O L) (0.5 L) (0.5 L) I

Hood and door hinges Windshield washer fluid Power Steering System. . . . . . . . . . . . . . 1050017 1052884 12345579

Weatherstrips. .................... General purpose silicone lubricant,

weatherstrips . . . . . . . . . . . . . . . . .

32 oz. 16 oz. 1 oz.

(1.0 L) (0.5 L) (28 g)

1052276 (aerosol) 4.5 oz. 1052277 oz.

12

(127 g) (0.35 L)

Service & Appearance Care

Replacement Bulbs OUTSIDE LIGHTS Back Up Lights ....................................... ......................... Front Parking/Turn Signal Lights License Plate Light .................................... Center High-Mounted Stoplight ........................... Halogen Headlights . . . . . Low Beam HighBe am .........................................

. . . . . . . . . . . . . . . .

. . . . . . . . .

Side Marker Lights

Front .............................................. Rear .............................................. Stop/Tail/Turn Signal Lights ............................. TrunkLight .......................................... FogLights ...........................................

BULB 2057 2057 NA 194 912

9006 9005

194 NA 24 3057 562 9442876

m m m 254

INSIDE LIGHTS Ashtray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Reading Light. ................................... .................................... Rear Reading Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Underdash Light Heater & A/C Control .................................. .................................. High-Beam Indicator Indicator Lights

BULB 194 168 168 194 161 161

Charge, Oil, Fasten Safety Belts, ABS, Upshift, Low Coolant. . 74 Brake, Turn Signals, Malfunction Indicator Lamp (Service Engine Soon), Check Gages ............................

161

255

Service & Appearance Care

Engine Specifications

VIN Engine Code . . ................................. Type ............................................... Displacement ......................................... Compression Ratio .................................... ......................................... Firing Order Thermostat Temperature ...............................

256

Quad 2.3L OHC

L4

Quad 4 2.3L DOHC

L4

Quad 4 2.3L High output

LA

2.3 Liters

9.5 : 1 1-3-4-2

2.3 Liters

9.5:l 1-3-4-2

.195" F (91 " C)

195 " F (91 " C)

2.3 Liters

10.0: 1 1-3-4-2

1-6-5-4-3-2 195°F (91°C) 195°F (91°C

3300 V6

V6

3.3 Liters

9.0: 1

Normal Maintenance Replacement ?bts Air Cleaner Element

2.3L Quad OHC and Quad 4 3300 V6 .......................

. . . . . . . AC Type A-ll72C AC Type A-974C

Engine Oil Filter

2.3L Quad OHC and Quad 4 3300 V6 .......................

. . . . . . . AC Type PF-1225

AC Type PF-47

3300 V6 .....................

AC Type CV-899C

PCV Valve

Spark Plugs

2.3L Quad OHC and Quad 4 . . . . . . . . AC Type .FR3LSK*

2.3L Quad High Output. . . . . . . . . . . AC Type *FR2LSK*

3300 V6 .......................

Gap: 0.035 inch (389 mm)

Gap: 0.035 inch (A89 mm) AC Type 41-600 Gap: 0.060 inch (1.52 mm)

*These spark plugs are made with special thread plating and spark plug boot release agents that may help prevent damage to your aluminum cylinder head and spark plug wiring.

257 . .

Notes

It

3

IMPORTANT KEEP ENGINE OIL AT THE PROPER

LEVEL AND CHANGE AS

RECOMMENDED

Part 7 Maintenance Schedule

Section

T h i s part covers the maintenance required for your Pontiac . Your vehicle needs these services to retain its safety. dependability and emission control performance .

Have you purchased the

GM Protection Plan? The Plan supplements your new vehicle warranties . See your Pontiac dealer for details .

Introduction

A Word About Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260 Your Vehicle and the Environment . . . . . . . . . . . . . . . . . . . . . . . . . 260 How This Part is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

A . Scheduled Maintenance Services

Using Your Maintenance Schedules . . . . . . . . . . . . . . . . . . . . . . . . 262 Selecting the Right Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262 Schedule1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264 ScheduleII . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266 Explanation of Scheduled Maintenance Services . . . . . 268

B . Owner Checks & Services

AtEachFuelFill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 At Least Once a Month . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 At Least Once a Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272 C . Periodic Maintenance Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 D . Recommended Fluids & Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . 276 E . MaintenanceRecord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

259

Maintenance Schedule Introduction

A Word About Maintenance We at General Motors want to help you keep your vehicle in good working condition. But we don’t know exactly how you’ll drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their GM vehicles, maintenance needs vary. You may even need more frequent checks and replacements than you will find in the schedules in this part. So please read this part and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your Pontiac dealer, the place many GM owners choose to have their maintenance work done. Your dealer can be relied upon to use proper parts and practices.

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance procedures are important. Improper vehicle maintenance or the removal of important components can significantly affect the quality of the air we breathe. Improper fluid levels or even the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to help keep your vehicle in good condition, please maintain your vehicle properly.

How This Part is Organized The remainder of this part is divided into five sections: Section A: Scheduled Maintenance Services shows what to have done and how often. Some of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your dealer's service department or another qualified service center do these jobs.

Performing maintenance work on a vehicle can be

3 dangerous. In trying to do some jobs, you can be .-' wsly injured. Do your own maintenance work UIUY if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, have a qualified technician do the work.

If you are skilled enough to do some work on your vehicle, you will probably want to get the service information GM publishes. You will find a list of publications and how to get them in this manual. See the Index under Service Publications.

Section B: Owner Checks & Services tells you what should be checked whenever you stop for fuel. It also explains what you can easily do to help keep your vehicle in good condition. Section C: Periodic Maintenance Inspections explains important inspections that your Pontiac dealer's service department or another qualified service center should perform. Section D: Recommended Fluids & Lubricants lists some products GM recommends to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done. Section E: Maintenance Record provides a place for you to record the maintenance performed on your vehicle. Whenever any maintenance is performed, be sure to write it down in this section. This will help you determine when your next maintenance should be done. In addition, it is a good idea to keep your maintenance receipts. They may be needed to qualify your vehicle for warranty repairs.

Maintenance Schedule Section A: Scheduled Maintenance Services

Selecting the Right Schedule First you’ll need to decide which of the two Schedules is right for your vehicle. Here is how to decide which schedule to follow:

Using Your Maintenance Schedules This section tells you the maintenance services you should have done and when you should schedule them. Your Pontiac dealer knows your vehicle best and wants you to be happy with it. If you go to your dealer for your service needs, you’ll know that GM-trained and supported service people will perform the work using genuine GM parts. These schedules are for vehicles that:

carry passengers anti cargo within recommended limits. You will find these limits on your vehicle’s Tire-Loading Information label. See the Index under Loading Your Elzicle. are driven on reasonable road surfaces within legal driving limits. use the recommended unleaded fuel. See the Index under Fuel.

I Schedule I

Is any one of these true for your vehicle? Most trips are less than 4 miles (6 km). Most trips are less than 10 miles (16 km) when outside temperatures are below freezing. The engine is at low speed most of the time (as in door-to- door delivery, or in stop-and-go traffic). 0 You operate your vehicle in dusty areas.

You tow a trailer. (With some models you shouldn’t ever tow a trailer. See the I d e x under Towing a Trailer.)

Schedule I/ Follow Schedule IT only if none of the above conditions is true.

If any one (or more) of these is true for your driving, follow Schedule I.

263

Maintenance Schedule Section A: Scheduled Maintenance Services lcont.1 Schedule 1 Follow Schedule I if your vehicle is MAINLY driven under one or more of the following conditions:

ITEM NO.

TO BE SERVICED

See Explanation of Scheduled Maintenance Services following Schedules I and 0.

WHEN TO PERFORM Miles (kilometers) or Months

(whichever occurs jrst).

When most trips are less than 4 miles (6 km). When most trips are less than 10 miles (16 km) and outside temperatures remain below freezing. When most trips include extended idling and/or frequent low-speed operation, as in stop-and-go traffic. When towing a trailer. (With some models, you shouldn’t ever tow a trailer. See the Index under Towing a Trailer.) When operating in dusty areas.

Schedule I should also be followed if the vehicle is used for delivery service, police, taxi or other commercial applications. * R e US. Environmental Protection Agency has *An Emission Control Sewice.

failure to perform this

determined that the maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of vehicle usejkl lije. General Motors, however, urges that all recommended main- tenance services be performed at the indicated intervals and the maintenance be recorded in Section E: Maintenance Record.

10

...

264

The services shown in this schedule up to 48,OOO miles (80 000 km) are to be performed after 48,000 miles at the same intervals.

265

Maintenance Schedule Section A: Scheduled Maintenance Services lcont.1 Schedule I1 Follow Schedule I1 ONLY if none of the driving conditions specified in Schedule I apply.

ITEM No'

TO BE SERVICED

See &planation of Scheduled Maintenance

Services following Schedules I and II.

WHEN TO PERFORM

Miles (kilometers) or Months

(whichever occurs first).

I Chassis Lubrication

1 Every 7,500 Miles (E 500 km) or 12 Months.

Tire and Wheel Rotation & Inspection

At 7,500 Miles (12 500 km) and then every Miles (25 000 km) or as necessary.

l5,000

I Cooling System Service* I Spark Plug Replacement *

I Every 30,000 Miles (50 000 km) or 24 Months.

I Every 30,000 Miles (50 000 km).

I Air Cleaner Filter Replacement*

10

I Every 30,000 Miles (50 000 lan).

*An Emission Control Sewice. fi The US. Environmental Protection Agency

has determined that the failure to per$orm this maintenance item will not nullifL the emission warranty or limit recall liability prior to the completion of vehicle usefil life. General Motors, however, urges that all recommended maintenance services be per$ormed at the indicated intervals and the maintenance be recorded in Section E: Maintenance Record.

' 266

The services shown in this schedule up to 45,000 miles (75 000 km) are to be

1 performed after 45,000 miles at the same intervals. MILES (000) Ill 15 KILOMETERS (000) 25

12.5

37.5

7m5

22.5

50

45 30

75

37.5

62.5

Maintenance Schedule Section A: Scheduled Maintenance Services [cant.] Explanation of Scheduled Maintenance Services Below are explanations of the services listed in Schedule I and Schedule II. The proper fluids and lubricants to use are listed in Section D. Make sure whoever services your vehicle uses

these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. NOTE: To determine your engine’s displacement and code, see the Index under Engine Identijication.

ITEM NO. SERVICE 1 Engine Oil and Filter Change-Always use SG

Energy Conserving 11 oils of proper viscosity. The “SG” designation may be shown alone or in combination with others, such as “SG/CC,” “SG/CD” or “SF, SG, CC,” etc. If you have the 2.3L Quad OHC or a Quad 4 engine, the preferred viscosity for your vehicle’s engine is SAE 5W-30. However, you can use SAE 1OW-30 if it’s going to be 0°F (-18°C) or above. If you have the 3300 V6 engine, the preferred viscosity for your vehicle’s engine is SAE 1OW-30. However, you can use SAE 5W-30 if it’s going to be 60°F (16°C) or below.

ITEM NO.

SERVICE Chassis Lubrication-Lubricate the transaxle shift linkage, parking brake cable guides, underbody contact points and linkage. Lubricate the front and rear suspension, steering linkage and fuel filler door and striker plunger. Throttle Body Mounting Bolt Torque (3300 V6 Code N engine)*-Check the torque of the mounting bolts and/or nuts. Tire and Wheel Rotation and Inspection-For proper wear and maximum tire life, rotate your tires following the instructions in this manual. See the Index under llres, Inspection & Rotation. Check the tires for uneven wear or damage. If you see irregular or premature wear, check the wheel alignment. Check for damaged wheels also.

* An Emission Control Service. i? The US. Environmental Protection Agency has determined that the failure to pe@orm this maintenance item will not nullifL the emission warranty or

limit recall liability prior to the completion of vehicle useful life. General Motors, however, urges that all recommended maintenance sem’ces be peflormed at the indicated intervals and the maintenance be recorded in Section E: Maintenance Record.

268

ITEM NO. SERVICE

Engine Accessory Drive Belt Inspection*- Inspect the belt. for cracks, fraying, wear and proper tension. Replace as needed.

6 Cooling System Service*-Drain, flush and refill

the system with new or approved recycled coolant conforming to GM Specification 1825M. Keep coolant at the proper mixture as specified. See the Index under Coolant. This provides proper freeze protection, corrosion inhibitor level and engine operating temperature. Inspect hoses and replace if they are cracked, swollen or deteriorated. Clean the outside of the surge tank and air conditioning condenser. To help ensure proper operation, we recommend a pressure test of both the cooling system and the surge tank pressure cap. Transaxle Service-For a manual transaxle, fluid doesn’t require changing.

ITEM NO. SERVICE

For an automatic transaxle, change both the fluid and filter every 15,000 miles (25 OOO krn) if the vehicle is mainly driven under one or more of these conditions:

In heavy city traffic where the outside temperature regularly reaches 90°F (32OC) or higher. In hilly or mountainous terrain. When doing frequent trailer towing. With some models, you shouldn’t even tow a trailer. See the Index under Towing a Trailer. Uses such as found in taxi, police car or delivery service.

If you do not use your vehicle under any of these conditions, change both the fluid and filter every 100,000 miles (160 000 km). Spark Plug Replacement *-Replace spark plugs with the proper type. See the Index under Replacement Parts. Spark Plug Wire Inspection (3300 V6 Code N engine)**-Inspect for burns, cracks or other damage. Check the boot fit at the coils and at the spark plugs, Replace wires as needed.

Maintenance Schedule Section A: Scheduled Maintenance Services [cant.]

ITEM NO. SERVICE 10 Air Cleaner Filter Replacement*-Replace every

30,000 miles (50 000 km) or more often under dusty conditions. Ask your dealer for the proper replacement intervals for your driving conditions.

ITEM NO. SERVICE

11

Fuel Tank, Cap and Lines Inspection* b- Inspect fuel tank, cap and lines (including fuel rails and injection assembly) for damage or leaks. Inspect fuel cap gasket for an even filler neck imprint or any damage. Replace parts as needed. Periodic replacement of the fuel filter is not required.

*An Emission Control Service, -& n e US. Environmental Protection Agency has determined that the failure to pe$orrn this maintenance item will not nullify the emission warranty or

limit recall liability prior to the completion of vehicle useful life. General Motors, however, urges that all recommended maintenance services be perjiormed at the indicated intervals and the maintenance be recorded in Section E: Maintenance Record.

270

Section B: Owner Checks 6 Services

Listed below are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle.

Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Section D.

CHECK

OR SERVICE Engine Oil Level

At Each Fuel Fill (It is important for you or a service station attendant to perhrm these underhood checks at each fuel fill.) I Engine Coolant Level I I Windshield Washer

Check the engine oil level and add the proper oil if necessary. See the Index under Engine Oil for further details. Check the engine coolant level in the surge tank and add the proper coolant mix if necessary. See the Index under Coolant for further details. Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary. See the Index under Windshield Washer Fluid for further details.

Fluid Level

WHAT TO DO

At Least Once a Month

CHECK

OR SERVICE

WHAT TO DO

Tire Inflation Check tire

inflation: make sure they are inflated to the pressures specified on the Tire-Loading

Information label located on the rear edge of the driver's door. See the IndRx under Eres for further details.

Maintenance Schedule Section 6: Owner Checks & Services [corn.]

At Least Once a %ar

CHECK

OR SERVICE

Key Lock Cylinders Lubricate the Body Lubrication Lubricate all body

I t

key lock cylinders with the lubricant specified in Section D.

WHAT TO DO

door hinges. Also lubricate all hinges and latches, including those for the

hood, trunk, glove box door, console door, and any folding seat hardware. Section D tells you what to use. CAUTION

When you are doing this check, the vehicle could move suddenly. If it does, you or others

a could be injured. Follow the steps below.

1. Before you start, be sure you have enough room around the vehicle. 2. Firmly apply both the parking brake (see the I d a under Parking Brake if necessary) and the

regular brake.

NOTE: Do not use the accelerator pedal, and be ready to turn off the engine immediately if it Starts. 3. On automatic transaxle vehicles, try to start the engine in each gear. The starter should work only in P (Park) or N (Neutral). If the starter works in any other position, your vehicle needs service. On manual transaxle vehicles, put the shift lever in N (Neutral), push the clutch down halfway and try to start the engine. The starter should work only when the clutch is pushed down all the way to the floor. If the starter works when the clutch isn't pushed all the way down, your vehicle needs service.

Interlock-BTSI (Automatic Transaxle)

Steering Column Lock

- -teps below.

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Foll . Before you start, be sure yo^ --we enough room around the vehicle. It snould be parKea on a level surface. 2. Firmly apply the parking brake (see the Index under Parking Brake if necessary). NOTE: Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the key to the Run position, but don’t start the engine. Without

applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), your vehicle’s BTSI needs service.

set, try to turn the key to Lock in each shift lever

While parked and with the parking brake position.

With an automatic transaxle, the key should turn to Lock when the shift lever is in any shift lever position. With a manual transaxle, the key should turn to Lock when the shift lever is in any shift lever position.

On vehicles with a key release button, try to turn the key to Lock without pressing the button. The key should turn to Lock only with the key button depressed. On all vehicles, the key should come out only in Lock.

E73

Maintenance Schedule Section 6: Owner Checks & Services [cant.]

I At Least Once a bar (conr~.)

WHAT TO DO

CHECK

OR SERVICE r a r m g B r a e and Automatic Transaxle P (Park) Mechanism Check

- b injured and property could be damaged. Make sure there is room in front of your vehicle

When you are doing this check, your vehicle could begin to move. You or others could be

in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. To check the parking brake: With the engine running and the transaxle in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the P (Park) mechanism’s holding ability: Shift to P (Park). Then release all brakes. At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

I Underbody Flushing

to

m .

274

I

Section C: Periodic Maintenance Inspections

Listed below are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your GM dealer’s service department or other qualified service center do these jobs: Make sure any necessary repairs are completed at once.

INSPECTION OR SERVICE

Steering, Suspension and Front-Wheel-Drive Axle Boot and Seal Inspection Exhaust System Inspection

Throttle Linkage Inspection Brake System Inspection

WHAT SHOULD BE DONE

Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear, or lack of lubrication. Inspect the power steering lines and hoses for proper hookup, binding, leaks, cracks, chafing, etc. Clean and then inspect the drive axle boot seals for damage, tears or leakage. Replace seals if necessary. Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections, or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See the I d e x under EnRine Exhaust. Inspect the throttle linkage for interference or binding, and for damaged or missing parts. Replace parts as needed. Inspect the complete system. Inspect brake lines and hoses for proper hookup, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Also inspect drum brake linings for wear and cracks. Inspect other brake parts, including drums, wheel cylinders, calipers, parking brake, etc. The parking brake is self-adjusting and no manual adjustment is required, You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking. NOTE: A low brake fluid level can indicate worn disc brake pads which may need to be serviced. Also, if the brake system warning light stays on or comes on, something may be wrong with the brake system. See the Index under Brake System Warning Light. If your anti-lock brake system warning light stays on, comes on or flashes, something may be wrong with the anti-lock brake system. See the Index under Anti-Lock Brake System Warning Light.

275

Maintenance Schedule Section I: Recommended Fluids & Lubricants NOTE: Fluids and lubricants identified below by name, part number or specification may be obtained from your GM dealer.

USAGE

Engine Oil

Engine Coolant

Hydraulic Brake System Hydraulic Clutch System Parking Brake Guides

Power Steering System Manual Transaxle Automatic Transaxle Key Lock Cylinders

GM Goodwrench Motor Oil or equivalent for API Service SG Energy Conserving II oils of the proper viscosity. The “SG” designation may be shown alone or in combination with others, such as “SG/CC,” “SG/CD,” or “SF, SG, CC,” etc. If you have the 2.3L Quad OHC or a Quad 4 engine, the preferred viscosity for your vehicle’s engine is SAE 5W-30. However, you can use SAE 1OW-30 if it’s going to be 0” F (-18” C) or above. If you have the 3300 V6 engine, the preferred viscosity for your vehicle’s engine is SAE 1OW-30. However, you can use SAE 5W-30 if it’s going to be 60°F (16°C) or below. See the Index under Engine Oil. A 50/50 mixture of water (preferably distilled) and good quality ethylene glycol base antifreeze (GM Part No. 1052753 or equivalent) conforming to GM Specification 1825M, or an approved recycled coolant conforming to GM Specification 1825M. Delco Supreme ll@ Brake Fluid (GM Part No. 1052535) or equivalent DOT-3 brake fluid.

Hydraulic Clutch Fluid (GM Part No. 12345347) or equivalent.

Chassis lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB (GM Part No. 12346003) or GM Part No. 1052497 or equivalent. GM Hydraulic Power Steering Fluid (GM Part No. 1052884) or equivalent. Synchromesh Transmission Fluid (GM Part No. 12345349) or equivalent. DEXRON@-IIE Automatic Transmission Fluid (GM Part No. 12345881). Lubricate with Multi-Purpose Lubricant (GM Part No. 12345120), synthetic SAE 5W-30 engine oil or silicone lubricant (GM Part No. 1052276 or 1052277).

...

276

USAGE

FLUIDLUBRICANT

Manual Transaxle Shift Linkage Automatic Transaxle Shift Linkage Clutch Linkage Pivot Points Chassis Lubrication and Fuel Filler Door and Striker Plunger. Windshield Washer Solvent Hood Latch Assembly a. Pivots and Spring

Anchor

b. Release Pawl

Chassis lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB (GM Part No. 12346003) or GM Part No. 1052497 or equivalent. Engine oil.

Engine oil.

Chassis lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB (GM Part No. 12346003) or GM Part No. 1052497 or equivalent.

Washer Solvent (GM Part No. 1051515) or equivalent.

a. Engine oil.

b. Chassis lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB

(GM Part No. 12346003) or GM Part No. 1052497 or equivalent.

Hood and Door Hinges, Rear Folding Seat Weatherstrips

Engine oil, or Lubriplate Lubricant (GM Part No. 1050109). Dielectric Silicone Grease (GM Part No. 12345579 or equivalent).

11 See the Index under Replacement Parts for recommended replacement fdters, valves and spark plugs.

e77 . . .

Maintenance Schedule Section E: M-aintenance Record

After the scheduled services are performed, record the date, odometer reading and who performed the service in the columns indicated. When completing the Maintenance Performed column, insert the numbers from the Schedule

I or Schedule II maintenance charts which correspond to the maintenance performed. Also, you should retain all maintenance receipts. Your owner information portfolio is a convenient place to store them.

Customer Assistance Information . . . . 280 Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer Assistance for the Hearing or Speech Impaired . . . . . . . . . . . . . . . . . . 281 BBB MediatiodArbitration Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 Pontiac Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Service Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

H e r e you will find out how to contact Pontiac if you need assistance . This part also tells you how to obtain service publications and how to report any safety defects

279

Customer Assistance Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Pontiac. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer’s Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not. been resolved to your satisfaction, the following steps should be taken:

For prompt assistance, please have the following information available to give the Customer Assistance Representative:

Your name, address, telephone number Vehicle Identification Number (This is available from the vehicle registration or title, or the plate attached to the left top of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern

STEP ONE: Discuss your concern with a member of dealership management. Complaints can often be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO: If after contacting a member of Dealership Management, it appears your concern cannot be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-PM CARES. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-1315. In all other overseas locations, contact GM International Export Sales in Canada by calling 1-416-644-4112.

When contacting Pontiac, please remember that your concern will likely be resolved in the dealership, using the dealership’s facilities, equipment and personnel. That is why we suggest you follow Step One first if you have a concern.

We encourage you to call the toll-free number listed previously in order to give your inquiry prompt attention. However, if you wish to write Pontiac, write to:

United States Pontiac Division Customer Assistance Center One Pontiac Plaza Pontiac, MI 48340 Canada General Motors of Canada Limited Customer Assistance Centre 1908 Colonel Sam Drive Oshawa, Ontario LlH 8P7

A listing of all Pontiac Zone Offices and offices outside the U.S. which can assist you can also be found in the warranty booklet.

Customer Assistance hw the Hearing or Speech Impaired To assist owners who have hearing difficulties, Pontiac has installed special TDD (Telecommunication Devices for the Deaf) equipment at its Customer Assistance Center. Any hearing or speech impaired customer who has access to a TDD or a conventional teletypewriter (TTY) can communicate with Pontiac by dialing: 1-800-TDD- PONT. (TDD users in Canada can dial 1-800-263-3830.)

281

Customer Assistance Information

GM htticipation ln Better Business Bureau Mediationhhiitaiion Program* Our experience has shown that the Customer Satisfaction Procedure described earlier in this part has been very successful in achieving customer satisfaction. However, if you have not been substantially satisfied, Pontiac wants you to be aware of GM’s voluntary participation in a no-charge mediationhrbitration program called BBB AUTO LINE. This program is administered by the Council of Better Business Bureaus through local Better Business Bureaus. It can resolve individual disputes involving vehicle repairs and the interpretation of your -New Vehicle Limited Warranty.

We prefer that you not resort to BBB AUTO LINE until after a final decision is made under the Customer Satisfaction Procedure. However, you may file a claim at any time by contacting your local Better Business Bureau (BBB) at the following toll-free number: 1-800-955-5100. For further information about filing a claim, you may also write to:

BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203

In order to file a claim, you will have to provide your name and address, the vehicle identification number (VIN) of your vehicle, and a statement of the nature of your complaint. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, eligible customers may present their case to an impartial third-party arbitrator at an informal hearing. The arbitrator will render a decision in your case, which you may accept or reject. If you accept a valid arbitrator decision, GM will be bound by that decision. The entire dispute settlement process should ordinarily take about 40 days from the

Whatever your preference may be, remember that if you are unhappy with the results of BBB AUTO LINE, you can still go to court because an arbitrator’s decision is binding on GM but not on you, unless you accept it. Eligibility is limited by vehicle age/mileage and other factors. For further information concerning the program, call the BBB at 1-800-955-5100. You may also call the Pontiac Customer Assistance Center.

* This program may not be available in all states, depending on state law. Canadian owners refer to your warranty booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. ** Some states may require that you file a claim with BBB AUiV LINE before resorting to state-operated procedures (including court).

time you file your complaint to the time a decision is rendered (or 47 days if you did not first contact your dealer or Pontiac). We encourage you to use this program before or instead of resorting to the courts. We believe it offers advantages over courts in most jurisdictions because it is fast, free of charge, and informal (lawyers are not usually present, although you may retain one at your expense if you choose). Arbitrators make decisions based on the principles of fairness and equity, and are not required to duplicate the functions of courts by strictly applying state or federal law. If you wish to go to court, however, we do not require that you first file a claim with BBB AUTO LINE** unless state law provides otherwise.

283

Customer Assistance Information

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:

NHTSA U. S. Department of Transportation Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from the Hotline.

2 8 4

Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to:

Transport Canada Box 8880 Ottawa, Ontario IUG 352

Reporting Safety Defects to Genera/ Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-8OO-PM-CARES, or write:

Pontiac Division Customer Assistance Center One Pontiac Plaza Pontiac, MI 48340

In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write:

General Motors of Canada Limited Customer Assistance Centre 1908 Colonel Sam Drive Oshawa, Ontario LlH 8P7

Pontiuc Roadside Assistance Program SectMy WI& Mu Travel 1-800-ROADSIDE - 1-800-762-3743 As the proud owner of a new Pontiac vehicle, you are automaticdly enrolled in the Pontiac Roadside Assistance Program? This value-added senrice is intended to provide you with peace of mind as yau drive in the city or travel the open road. Pontiae’s Roadside Assistance toll-free number is staffed by a team of technically trained advisors, who are wailable 24 hours a day, 365 days a year. We take anxiety out of uncertain situations by providing minor repair

information over the phone or making arrangements to tow your vehicle to the nearest Pontiac dealer. We will provide the following services for 3 years/36,OOO miles, at no expense to you:

Vehicle out of fuel

0 Keys locked in vehicle

Tow to nearest dealer €or warranty Change a flat fire Jump starts

We have quick, easy access to telephone numbers of the following services depending on your needs:

Hotels Glass replacement Rentd vehicles or taxis Police, fire department or hospitals

In many instances, mechanical failures are covered under Pontiac’s comprehensive warranty. However, when other services are utilized, our advisors will explain any payment obligations you might incur. Pantiac reserves the right to limit services or reimbursement to an owner or driver when in Pontiac’s judgement the claims become obsessive in frequency or type of occurrence. *In Canada, call I-HW-268-6800 for details on Roadside Assistance.

Customer Assistance Information

I Pontiuc Roadside Assistance Program (Cant.) For prompt and efficient assistance when calling, please provide the following information to the advisor:

Location of vehicle Telephone number of your location Vehicle model, year and color Mileage of vehicle Vehicle identification number Vehicle license plate number

While we hope that you never have the occasion to use our service, it is added security while travelling for you and your family. Remember, we’re only a