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WARNING
Do not replace the xenon fusion bulbs yourself: Replacing the xenon fusion bulbs yourself is dangerous. Because the xenon fusion bulbs require high voltage, you could receive an electric shock if the bulbs are handled incorrectly. Consult an Authorized Mazda Dealer when the replacement is necessary.
Never touch the glass portion of a halogen bulb with your bare hands and always wear eye protection when handling or working around the bulbs: When a halogen bulb breaks, it is dangerous. These bulbs contain pressurized gas. If one is broken, it will explode and serious injuries could be caused by the flying glass. If the glass portion is touched with bare hands, body oil could cause the bulb to overheat and explode when lit.
Always keep halogen bulbs out of the reach of children: Playing with a halogen bulb is dangerous. Serious injuries could be caused by dropping a halogen bulb or breaking it some other way.
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Form No.8V89-EA-06F
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Friday, December 8 2006 10:51 AMHigh-beam bulb
1. Turn the socket and bulb assembly
counterclockwise and remove it. Carefully remove the headlight bulb from its socket in the reflector by gently pulling it straight backward out of the socket.
2. Disconnect the bulb from the electrical
connector by pressing the tab on the connector with your finger and pulling the bulb upward.
Black plate (313,1)
Maintenance and Care Owner Maintenance
The bulbs must be replaced at an Authorized Mazda Dealer.
(Halogen bulbs)
1. Detach the electrical connector from the sealing cover by pulling it to the rear.
2. Detach the sealing cover from the bulb.
3. Unhook the bulb retaining spring.
4. Swing the retaining spring out and
away to free the headlight bulb.
5. Carefully remove the headlight bulb from the socket by pulling it straight back.
6. Replace the bulb.
7. Install the new bulb in the reverse order
of removal.
8-31
3. Install the new bulb in the reverse order
of removal.
NOTE
l If the halogen bulb is accidentally touched, it should be cleaned with rubbing alcohol before being used. l Use the protective cover and carton
of the replacement bulb to dispose of the old bulb promptly out of the reach of children.
Low-beam bulb
(Xenon fusion bulb) You cannot replace the low beam bulbs by yourself.
Form No.8V89-EA-06F
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Friday, December 8 2006 10:51 AMBlack plate (314,1)
Maintenance and Care Owner Maintenance
NOTE
l If the halogen bulb is accidentally touched, it should be cleaned with rubbing alcohol before being used. l Use the protective cover and carton
of the replacement bulb to dispose of the old bulb promptly out of the reach of children.
qReplacing a Fog Light Bulbí Due to the complexity and difficulty of the procedure, the bulbs should be replaced by an Authorized Mazda Dealer.
qReplacing a Bulb (Front) 1. If you are changing the right bulb, start
the engine, turn the steering wheel all the way to the right, and turn off engine. If you are changing the left bulb, turn the steering wheel to the left.
2. Turn the center section of the plastic
retainer counterclockwise and remove the retainers and partially peel back the mudguard.
Front turn signal lights, Parking lights, Front side-marker lights
1. Turn the socket and bulb assembly
counterclockwise and remove it.
2. Disconnect the bulb from the socket.
Front turn signal lights Parking lights
Removal
Front side-marker lights
3. Install the new bulb in the reverse order
of removal.
Installation
8-32
íSome models.
Form No.8V89-EA-06F
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Friday, December 8 2006 10:51 AMBlack plate (315,1)
Maintenance and Care Owner Maintenance
qReplacing a Bulb (Interior) Overhead light/Map lights (Front)
1. Remove the screws with a Phillips
screwdriver.
2. Wrap a flathead screwdriver with a soft cloth to prevent damage to the trim and gently insert it in the overhead light as shown in the figure, and then remove the overhead light unit.
Overhead light (Rear), Courtesy lights, Vanity mirror lights
1. Wrap a small flathead screwdriver with
a soft cloth to prevent damage to the lens and remove the lens by carefully prying on the edge of the lens with the screwdriver.
2. Disconnect the bulb by pulling it out.
Overhead light (Rear)
3. Turn the socket and bulb assembly
counterclockwise and remove it.
4. Disconnect the bulb from the socket.
Edge
Courtesy lights
Edge
5. Install the new bulb in the reverse order
of removal.
Form No.8V89-EA-06F
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Friday, December 8 2006 10:51 AMBlack plate (316,1)
Maintenance and Care Owner Maintenance
Vanity mirror lights
Edge
3. Install the new bulb in the reverse order
of removal.
Trunk light
1. Press both sides of the lens cap to
remove it.
2. Disconnect the bulb by pulling it out.
3. Install the new bulb in the reverse order
of removal.
8-34
Form No.8V89-EA-06F
qReplacing a Bulb (Rear) Rear turn signal lights, Brake lights/ Taillights, Reverse lights
1. Pull the center section of the plastic
retainer and remove the retainers and partially open the trunk side trim.
Removal
Installation
2. Turn the socket and bulb assembly
counterclockwise and remove it.
3. Disconnect the bulb from the socket.
Rear turn signal lights Brake lights/Taillights Reverse lights
4. Install the new bulb in the reverse order
of removal.
Rear side-marker lights Due to the complexity and difficulty of the procedure, the bulbs should be replaced by an Authorized Mazda Dealer.
RX-8_8V89-EA-06F_Edition2 Page317
Friday, December 8 2006 10:51 AMHigh-mount brake light
1. Turn the center section of the plastic
retainer counterclockwise and remove the retainers and trunk rear trim.
Removal
Installation
Black plate (317,1)
Maintenance and Care Owner Maintenance
2. Wrap a flathead screwdriver with a soft cloth to prevent damage to the lens and remove the lens by carefully prying on the edge of the lens with a flathead screwdriver.
3. Disconnect the bulb by pulling it out.
Edge
2. Turn the socket and bulb assembly
counterclockwise and remove it.
3. Disconnect the bulb from the socket.
4. Install the new bulb in the reverse order
of removal.
4. Install the new bulb in the reverse order
of removal.
License plate light
1. Press the front of the lens to detach the
front tabs.
Form No.8V89-EA-06F
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Friday, December 8 2006 10:51 AMBlack plate (318,1)
3. Pull the fuse straight out with the fuse
puller provided on the inside of the engine compartment fuse block cover.
4. Inspect the fuse and replace it if it's
blown.
Normal
Blown
5. Push in a new fuse of the same
amperage rating, and make sure it fits tightly. If it doesn't, have an expert repairer install it. We recommend an Authorized Mazda Dealer. If you have no spare fuses, borrow one of the same rating from a circuit not essential to vehicle operation, such as the AUDIO or CIGAR circuit.
Maintenance and Care Owner Maintenance
Fuses
Your vehicle's electrical system is protected by fuses.
If any lights, accessories, or controls don't work, inspect the appropriate circuit protector. If a fuse has blown, the inside element will be melted.
If the same fuse blows again, avoid using that system and consult an Authorized Mazda Dealer as soon as possible.
qFuse Replacement Replacing the fuses on the driver's side If the electrical system doesn't work, first inspect fuses on the driver's side.
1. Turn off the ignition switch and other
switches.
2. Open the fuse panel cover.
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Friday, December 8 2006 10:51 AMBlack plate (319,1)
Maintenance and Care Owner Maintenance
CAUTION
NOTE
Always replace a fuse with one of the same rating. Otherwise you may damage the electric system.
Remove the engine and battery covers before removing the fuse block cover near the battery.
3. If any fuse but the MAIN fuse is
blown, replace it with a new one of the same amperage rating.
Replacing the fuses under the hood If the headlights or other electrical components do not work and the fuses in the cabin are normal, inspect the fuse block under the hood. If a fuse is blown, it must be replaced. Follow these steps:
1. Turn off the ignition switch and all
other switches.
2. Remove the fuse block cover.
Next to air filter
Normal
Blown
Near battery
WARNING
Do not replace the main fuse by yourself. Have an Authorized Mazda Dealer perform the replacement: Replacing the fuse by yourself is dangerous because the MAIN fuse is a high current fuse. Incorrect replacement could cause an electrical shock or a short circuit resulting in a fire.
Engine cover
NOTE
Verify that the engine cover is securely installed.
Battery cover
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Friday, December 8 2006 10:51 AMBlack plate (320,1)
Maintenance and Care Owner Maintenance
qFuse Panel Description Fuse block (Engine compartment)
(Next to air filter)
(Near battery)
DESCRIPTION
MAIN
HEATER AIR PUMP
BTN
DEFOG
FAN
ABS/DSC
ACC HEAD
HEAD LOW R HEAD LOW L
DRL DSC
SEAT WARM
H/CLEAN
R.FOG
10
11
12
13
14
15
168-38
íSome models.
FUSE
RATING
120A 40A 60A
30A
50A 40A 60A 30A 15A 15A 15A 15A 30A 20A 20A ―
PROTECTED COMPONENT
For protection of all circuits Heater Air pump Power windows, Power door locks, Illuminated entry system, Moonroof í Rear window defroster Electric fan ABS, DSC í Lighter, Power control mirror, Accessory socket, Audio system Headlight high beamsí, Headlight cleanerí Headlight low beam (RH) Headlight low beam (LH) DRLí (Headlight high beams) DSCí Seat warmerí Headlight cleanerí
―
Form No.8V89-EA-06F
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Friday, December 8 2006 10:51 AMBlack plate (321,1)
Maintenance and Care Owner Maintenance
DESCRIPTION
FUSE
RATING
PROTECTED COMPONENT
17
18
19
20
21
22
23
24
25
26
2728
29
30
31
32
33
34FOG
A/C MAG
IG
IG KEY STOP
FUEL PUMP
HORN
HAZARD
ETV
WIPER P.WIND
ENGINE
TAIL
ILLUMI
EGI COMP1
EGI COMP2EGI INJ
EPS
15A 10A 30A 15A 15A 20A 15A 15A 15A 20A ―
15A
10A
10A 10A 10A 15A 60A
Fog lightsí Air conditioner For protection of various circuits For protection of various circuits Brake lights Fuel pump Horn Hazard warning flashers, Turn signals Electric throttle valve Windshield wiper and washer
―
Engine control system, Supplemental restraint system, ABS, Power steering Taillights, License plate light, Parking lights, Front side-maker lights, Rear side-marker lights Illuminated entry system Engine control system Engine control system Fuel injector Power steering
íSome models.
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Form No.8V89-EA-06F
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Friday, December 8 2006 10:51 AMBlack plate (322,1)
Maintenance and Care Owner Maintenance
Fuse panel (Driver's side)
DESCRIPTION
FUSE
RATING
PROTECTED COMPONENT
15A 7.5A 20A 7.5A 10A 10A ―
―
10A 7.5A 20A 30A 30A 15A ―
―
Lighter Audio system, Power control mirror Accessory socket Air conditioner Instrument cluster Transmission control system
Mirror defrosterí DSCí Audio systemí Power door locks, Moonroofí Power windows Interior lights
―
―
―
―
10
11
12
13
14
15
16CIGAR ACC
AUX PWR
A/C
METER
TCM SPARE SPARE M.DEF DSC
AUDIO D.LOCK P.WIND ROOM SPARE SPARE
8-40
íSome models.
Form No.8V89-EA-06F
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Friday, December 8 2006 10:51 AMHow to Minimize Environmental Paint Damage
The paintwork on your Mazda represents the latest technical developments in composition and methods of application.
Environmental hazards, however, can harm the paint's protective properties, if proper care is not taken.
Here are some examples of possible damage, with tips on how to prevent them.
qEtching Caused by Acid Rain or
Industrial Fallout
Occurrence Industrial pollutants and vehicle emissions drift into the air and mix with rain or dew to form acids. These acids can settle on a vehicle's finish. As the water evaporates, the acid becomes concentrated and can damage the finish. And the longer the acid remains on the surface, the greater the chance is for damage.
Prevention It is necessary to wash and wax your vehicle to preserve its finish according to the instructions in this section. These steps should be taken immediately after you suspect that acid rain has settled on your vehicle's finish.
Form No.8V89-EA-06F
Black plate (323,1)
Maintenance and Care Appearance Care
qDamage Caused by Bird
Dropping, Insects, or Tree Sap
Occurrence Bird droppings contain acids. If these aren't removed they can eat away the clear and color base coat of the vehicle's paintwork.
When insects stick to the paint surface and decompose, corrosive compounds form. These can erode the clear and color base coat of the vehicle's paintwork if they are not removed.
Tree sap will harden and adhere permanently to the paint finish. If you scratch the sap off while it is hard, some vehicle paint could come off with it.
Prevention It is necessary to have your Mazda washed and waxed to preserve its finish according to the instructions in this section. This should be done as soon as possible.
Bird droppings can be removed with a soft sponge and water. If you are traveling and these are not available, a moistened tissue may also take care of the problem. The cleaned area should be waxed according to the instructions in this section. Insects and tree sap are best removed with a soft sponge and water or a commercially available chemical cleaner.
Another method is to cover the affected area with dampened newspaper for one to two hours. After removing the newspaper, rinse off the loosened debris with water.
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NOTE
l The paint chipping zone varies with
the speed of the vehicle. For example, when traveling at 90 km/h (56 mph), the paint chipping zone is 50 m (164 ft).
l In low temperatures a vehicle's finish hardens. This increases the chance of paint chipping.
l Chipped paint can lead to rust
forming on your Mazda. Before this happens, repair the damage by using Mazda touch-up paint according to the instructions in this section. Failure to repair the affected area could lead to serious rusting and expensive repairs.
Maintenance and Care Appearance Care
qWater Marks Occurrence Rain, fog, dew, and even tap water can contain harmful minerals such as salt and lime. If moisture containing these minerals settles on the vehicle and evaporates, the minerals will concentrate and harden to form white rings. The rings can damage your vehicle's finish.
Prevention It is necessary to wash and wax your vehicle to preserve its finish according to the instructions in this section. These steps should be taken immediately after you find water marks on your vehicle's finish.
qPaint Chipping Occurrence Paint chipping occurs when gravel thrown in the air by another vehicle's tires hits your vehicle.
How to avoid paint chipping Keeping a safe distance between you and the vehicle ahead reduces the chances of having your paint chipped by flying gravel.
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Friday, December 8 2006 10:51 AMExterior Care
Follow all label and container directions when using a chemical cleaner or polish. Read all warnings and cautions.
qMaintaining the Finish Washing To help protect the finish from rust and deterioration, wash your Mazda thoroughly and frequently, at least once a month, with lukewarm or cold water.
If the vehicle is washed improperly, the paint surface could be scratched. Here are some examples of how scratching could occur.
Scratches occur on the paint surface when: l The vehicle is washed without first
rinsing off dirt and other foreign matter.
l The vehicle is washed with a rough,
dry, or dirty cloth.
l The vehicle is washed at a car wash that uses brushes that are dirty or too stiff.
l Cleansers or wax containing abrasives
are used.
NOTE
l Mazda is not responsible for
scratches caused by automatic car washes or improper washing.
l Scratches are more noticeable on
vehicles with darker paint finishes.
Form No.8V89-EA-06F
Black plate (325,1)
Maintenance and Care Appearance Care
To minimize scratches on the vehicle's paint finish: l Rinse off any dirt or other foreign
matter using lukewarm or cold water before washing.
l Use plenty of lukewarm or cold water
and a soft cloth when washing the vehicle. Do not use a nylon cloth.
l Rub gently when washing or drying the
vehicle.
l Take your vehicle only to a car wash
that keeps its brushes well maintained.
l Don't use abrasive cleansers or wax
that contain abrasives.
CAUTION
Don't use steel wool, abrasive cleaners, or strong detergents containing highly alkaline or caustic agents on chrome- plated or anodized aluminum parts. This may damage the protective coating; also, cleaners and detergents may discolor or deteriorate the paint.
Pay special attention to removing salt, dirt, mud, and other foreign material from the underside of the fenders, and make sure the drain holes in the lower edges of the doors and rocker panels are clean.
Insects, tar, tree sap, bird droppings, industrial fallout, and similar deposits can damage the finish if not removed immediately. When prompt washing with plain water is ineffective, use a mild soap made for use on vehicles.
Thoroughly rinse off all soap with lukewarm or cold water. Don't allow soap to dry on the finish.
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Maintenance and Care Appearance Care
After washing the vehicle, dry it with a clean chamois to prevent water spots from forming.
WARNING
Dry wet brakes by driving very slowly and applying the brakes lightly until brake performance is normal: Driving with wet brakes is dangerous. Increased stopping distance or the vehicle pulling to one side when braking could result in a serious accident. Light braking will indicate whether the brakes have been affected.
Waxing Your vehicle needs to be waxed when water no longer beads on the finish. Always wash and dry the vehicle before waxing it. In addition to the vehicle body, wax the metal trim to maintain its luster.
1. Use wax which contains no abrasives. Waxes containing abrasive will remove paint and could damage bright metal parts.
2. Use a good grade of natural wax for
metallic, mica, and solid colors.
3. When waxing, coat evenly with the
sponge supplied or a soft cloth.
4. Wipe off the wax with a soft cloth.
NOTE
A spot remover to remove oil, tar, and similar materials will usually also take off the wax. Rewax these areas even if the rest of the vehicle doesn't need it.
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Form No.8V89-EA-06F
qRepairing Damage to the Finish Deep scratches or chips on the finish should be repaired promptly. Exposed metal quickly rusts and can lead to major repairs.
CAUTION
If your Mazda is damaged and needs metal parts repaired or replaced, make sure the body shop applies anti- corrosion materials to all parts, both repaired and new. This will prevent them from rusting.
qBright-Metal Maintenance l Use tar remover to remove road tar and
insects. Never do this with a knife or similar tool.
l To prevent corrosion on bright-metal
surfaces, apply wax or chrome preservative and rub it to a high luster. l During cold weather or in coastal areas, cover bright-metal parts with a coating of wax or preservative heavier than usual. It would also help to coat them with noncorrosive petroleum jelly or some other protective compound.
CAUTION
Don't use steel wool, abrasive cleaners, or strong detergents containing highly alkaline or caustic agents on chrome- plated or anodized aluminum parts. This may result in damage to the protective coating and cause discoloration or paint deterioration.
Black plate (327,1)
Maintenance and Care Appearance Care
qAluminum Wheel Maintenance A protective coating is provided over the aluminum wheels. Special care is needed to protect this coating.
NOTE
l Don't use a wire brush or any
abrasive cleaner, polishing compound, or solvent on aluminum wheels. They may damage the coating.
l Only use a mild soap or neutral
detergent and always use a sponge or soft cloth to clean the wheels. Rinse thoroughly with lukewarm or cold water. Also, be sure to clean the wheels after driving on dusty or salted roads. This helps prevent corrosion.
l Avoid washing your vehicle in an automatic car wash that uses high- speed or hard brushes.
l If your aluminum wheels lose luster,
wax the wheels.
RX-8_8V89-EA-06F_Edition2 Page327
Friday, December 8 2006 10:51 AMqUnderbody Maintenance Road chemicals and salt used for ice and snow removal and solvents used for dust control may collect on the underbody. If not removed, they will speed up rusting and deterioration of such underbody parts as fuel lines, frame, floor pan, and exhaust system, even though these parts may be coated with anti-corrosive material.
Thoroughly flush the underbody and wheel housings with lukewarm or cold water at the end of each winter. Try also to do this every month.
Pay special attention to these areas because they easily hide mud and dirt. It will do more harm than good to wet down the road grime without removing it.
The lower edges of doors, rocker panels, and frame members have drain holes that should not be clogged. Water trapped there will cause rusting.
WARNING
Dry wet brakes by driving very slowly and applying the brakes lightly until brake performance is normal: Driving with wet brakes is dangerous. Increased stopping distance or the vehicle pulling to one side when braking could result in a serious accident. Light braking will indicate whether the brakes have been affected.
Form No.8V89-EA-06F
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Friday, December 8 2006 10:51 AMBlack plate (328,1)
Maintenance and Care Appearance Care
Interior Care qDashboard Precautions Prevent caustic solutions such as perfume and cosmetic oils from contacting the dashboard. They'll damage and discolor it. If these solutions get on the dashboard, wipe them off immediately.
CAUTION
Do not use glazing agents. Glazing agents contain ingredients which may cause discoloration, wrinkling, cracks and peeling.
qCleaning the Upholstery and
Interior Trim
Vinyl Remove dust and loose dirt from vinyl with a whisk broom or vacuum cleaner. Clean vinyl with a leather-and-vinyl cleaner. Leatherí Real leather isn't uniform and may have scars, scratches, and wrinkles. Clean it with a leather cleaner or mild soap. If the leather gets wet from rain, remove the moisture as soon as possible and dry in a shaded area. If the seats get wet, promptly remove moisture with a dry cloth and allow it to further dry in a shaded area. If moisture is not removed, it will cause hardening and shrinkage of the leather. Do not leave vinyl products on the seats for long periods as they may affect the leather quality and coloring.
8-46
íSome models.
Form No.8V89-EA-06F
Fabricí Remove dust and loose dirt from fabric with a whisk broom or vacuum cleaner. Clean it with a mild soap solution good for upholstery and carpets. Remove fresh spots immediately with a fabric spot cleaner.
To keep the fabric looking clean and fresh, take care of it. Otherwise its color will be affected, it can be stained easily, and its fire-resistance may be reduced.
CAUTION
Use only recommended cleaners and procedures. Others may affect appearance and fire-resistance.
Suede-like materialí Stains which are not treated immediately will be difficult to remove later, and may cause fading or discoloration. Remove stains as soon as possible.
To clean, wipe with a soft, damp cloth. Then buff with a soft, dry cloth.
If stains cannot be removed, using plain water, try wiping with soapy water or a mild detergent.
CAUTION
Don't clean the suede with leather cleaner, a detergent, or soap. It will cause discoloration.
To dry away any water, wipe with a soft, dry cloth.
RX-8_8V89-EA-06F_Edition2 Page329
Friday, December 8 2006 10:51 AMCAUTION
Sharp or pointed metal objects can damage the suede beyond repair.
Piano black panel The following parts are fitted with panels that have been treated with a special coating that resists scratching. l Center panel l Door switch panel When the panel needs to be cleaned, use a soft cloth to wipe off dirt from the surface.
NOTE
Scratches or nicks on the panels resulting from the use of a hard brush or cloth may not be repairable.
qCleaning the Lap/Shoulder Belt
Webbing
Clean the webbing with a mild soap solution recommended for upholstery or carpets. Follow instructions. Don't bleach or dye the webbing; this may weaken it.
After cleaning the belts, thoroughly dry the belt webbing and make sure there is no remaining moisture before retracting them.
Black plate (329,1)
Maintenance and Care Appearance Care
WARNING
Have an Authorized Mazda Dealer replace damaged seat belts immediately: Using damaged seat belts is dangerous. In a collision, damaged belts cannot provide adequate protection.
qCleaning the Window Interiors If the windows become covered with an oily, greasy, or waxy film, clean them with glass cleaner. Follow the directions on the container.
CAUTION
l Don't scrape or scratch the inside of the rear window. You may damage the rear window defroster grid. l When washing the inside rear
window, use a soft cloth dampened in lukewarm water, gently wiping the antenna lines. Use of glass cleaning products could damage the antenna.
Form No.8V89-EA-06F
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9 Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 9-2
Customer Assistance (U.S.A.) ............ 9-2
Customer Assistance (Canada) ........... 9-4
Customer Assistance (Puerto Rico) .... 9-7Mazda Importer/Distributors ................. 9-8
Importer/Distributor ............................ 9-8
Distributor in Each Area ..................... 9-8Warranty .................................................. 9-9
Warranties for Your Mazda ................. 9-9
Outside the United States .................. 9-10
Outside Canada ................................. 9-11
Registering Your Vehicle in A Foreign Country (Except United States and Canada) ............................................. 9-12
Add-On Non-Genuine Parts and Accessories ....................................... 9-13Cell Phones ............................................. 9-14
Cell Phones Warning ......................... 9-14Type Approval of Equipment ............... 9-15
Type Approval of Equipment ............ 9-15Uniform Tire Quality Grading System (UTQGS) ................................................ 9-16
Uniform Tire Quality Grading System (UTQGS) .......................................... 9-16
Tire Information (U.S.A.) ..................... 9-18
Tire Labeling ..................................... 9-18
Location of the Tire Label (Placard) ............................................ 9-24
Tire Maintenance .............................. 9-27
Vehicle Loading ................................ 9-30
Steps for Determining the Correct Load Limit: ................................................ 9-37Form No.8V89-EA-06F
Reporting Safety Defects ....................... 9-38
Reporting Safety Defects (U.S.A.) .... 9-38
Reporting Safety Defects (Canada) ... 9-39Service Publications .............................. 9-40
Service Publications .......................... 9-409-1
RX-8_8V89-EA-06F_Edition2 Page332
Friday, December 8 2006 10:51 AMBlack plate (332,1)
Customer Information and Reporting Safety Defects Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition. If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps:
qSTEP 1: Contact Your Mazda Dealer Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.
qSTEP 2: Contact Mazda North American Operations If for any reason you feel the need for further assistance after contacting your dealership management, you can reach Mazda North American Operations by one of the following ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in the U.S., can be found here.
E-mail: click on “Contact Us” at the bottom of the page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
By letter at: Attn: Customer Assistance Mazda North American Operations 7755 Irvine Center Drive Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734In order to serve you efficiently and effectively, please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
9-2
Form No.8V89-EA-06F
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Customer Information and Reporting Safety Defects Customer Assistance
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
Form No.8V89-EA-06F
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Customer Information and Reporting Safety Defects Customer Assistance
Customer Assistance (Canada)
qSatisfaction Review Process Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In our experience, any questions, problems, or complaints regarding the operation of your Mazda or any other general service transactions are most effectively resolved by your dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer Discuss the matter with a member of dealership management. If the Service Manager has already reviewed your concerns, contact the owner of the dealership or its General Manager.
qSTEP 2: Contact the Mazda Regional Office If you feel that you still require assistance, ask the dealer Service Manager to arrange for you to meet the local Mazda Service Representative. If more expedient, contact Mazda Canada Inc.Regional Office nearest you for such arrangements. Regional Office address and phone numbers are shown (page 9-6).
qSTEP 3: Contact the Mazda Customer Relations Department If still not substantially satisfied, contact the Customer Relations Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-4680. Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels” page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction.
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Customer Information and Reporting Safety Defects Customer Assistance
Please recognize that the resolution of service problems in most cases requires the use of your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the above three steps in sequence for most effective results.
qMediation/Arbitration Program Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction Program. If after exhausting the procedures in this manual your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your concern may be reviewed and resolved by an independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers. Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award is binding on both you and Mazda Canada Inc.
qCanadian Motor Vehicle Arbitration Plan (CAMVAP) If a specific item of concern arises, where a solution cannot be reached between an owner, Mazda, and/or one of it's dealers (that all parties cannot agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
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Customer Information and Reporting Safety Defects Customer Assistance
CAMVAP is fully implemented in all provinces and territories. Consumers wishing to obtain further information about the Program should contact the Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle Arbitration Plan Office at:
Canadian Motor Vehicle Arbitration Plan 235 Yorkland Boulevard, suite 300
North York, Ontario M2J 4Y8
http://camvap.ca Provincial Administrators may be reached locally as listed below:Province/Territory
British Columbia & Yukon Territories
Alberta & Northwest Territories
Saskatchewan
Manitoba Ontario
Atlantic Canada
Quebec
qRegional Offices
REGIONAL OFFICES MAZDA CANADA INC.
WESTERN REGION
8171 ACKROYD ROAD
SUITE 2000
RICHMOND B.C.
V6X 3K1
(604) 303-5670
MAZDA CANADA INC.
CENTRAL/ATLANTIC REGION
55 VOGELL ROAD, RICHMOND HILL, ONTARIO, L4B 3K5
(905) 787-7000
MAZDA CANADA INC.
QUEBEC REGION 6111 ROUTE TRANS
CANADIENNE
POINTE CLAIRE, QUEBEC
H9R 5A5
(514) 694-6390
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Form No.8V89-EA-06F
CAMVAP Number 1 (800) 207-0685
1 (800) 207-0685
1 (800) 207-0685
1 (800) 207-0685
1 (800) 207-0685
1 (800) 207-0685
1 (800) 207-0685AREAS COVERED
ALBERTA,
BRITISH COLUMBIA,
MANITOBA,
SASKATCHEWAN,
YUKON
ONTARIO
QUEBEC,
NEW BRUNSWICK,
NOVA SCOTIA,
PRINCE EDWARD ISLAND,
NEWFOUNDLAND
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Customer Information and Reporting Safety Defects Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition. If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your area's Mazda representative (Indicated on the next page).Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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Customer Information and Reporting Safety Defects Mazda Importer/Distributors
Importer/Distributor
Distributor in Each Area
qCANADA Mazda Canada Inc. 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-4680 (in Canada) (905) 787-7000 (outside Canada)
qPUERTO RICO/U.S. Virgin Island Plaza Motors Corp. (Mazda de Puerto Rico) P.O. Box 362722, San Juan, Puerto Rico 00936-2722
TEL: (787) 641-9300qGUAM Triple J Motors 157 South Marine Drive, Tamuning, GUAM 96911 USA P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555qSAIPAN Pacific International Marianas, Inc. (d.b.a. Midway Motors) P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524Triple J Saipan, Inc. (d.b.a. Triple J Motors) P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051qAMERICAN SAMOA Polynesia Motors, Inc. P.O. Box 1120, Pago Pago, American Samoa 96799
TEL: (684) 699-9347qU.S.A. Mazda North American Operations 7755 Irvine Center Drive Irvine, CA 92618-2922 U.S.A. P.O. Box 19734
Irvine, CA 92623-9734 U.S.A. TEL: 1 (800) 222-5500 (in U.S.A.) (949) 727-1990 (outside U.S.A.)9-8
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Customer Information and Reporting Safety Defects Warranty
Warranties for Your Mazda
l New Vehicle Limited Warranty l Distributor Major Component Limited Warranty (Canada only) l Safety Restraint System Limited Warranty l Anti-perforation Limited Warranty l Federal Emission Control Warranty (U.S.A. only)
l Emission Defect Warranty l Emission Performance Warranty
l California Emission Control Warranty (U.S.A. only) l Emission Control Warranty (Canada only) l Replacement Parts and Accessories Limited Warranty l Tire Warranty
NOTE
Detailed warranty information is provided with your Mazda.
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Customer Information and Reporting Safety Defects Warranty
Outside the United States
Government regulations in the United States require that automobiles meet specific emission regulations and safety standards. Therefore, vehicles built for use in the United States may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive satisfactory servicing in other countries. We strongly recommend that you NOT take your Mazda outside the United States. However, in the event that you are moving to Canada permanently, Mazda vehicles built for use in the United States could be eligible for exportation to Canada with specific vehicle modifications to comply with the Canadian Motor Vehicle Safety requirements (CMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers on vacation.
You may have the following problems if you do take your vehicle outside of the United States: l Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
l Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer's Warranty Booklet for more information.
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Customer Information and Reporting Safety Defects Warranty
Outside Canada
Government regulations in Canada require that automobiles meet specific emission regulations and safety regulations. Therefore, vehicles built for use in Canada may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive satisfactory servicing in other countries. We strongly recommend that you NOT take your Mazda outside Canada. However, in the event that you are moving to the United States permanently, Mazda vehicles built for use in Canada could be eligible for exportation to the United States with specific vehicle modifications to comply with the United States Federal Motor Vehicle Safety Standards (FMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers on vacation.
You may have the following problems if you do take your vehicle outside of Canada: l Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
l Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer's Warranty Booklet for more information.
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Customer Information and Reporting Safety Defects Warranty
Registering Your Vehicle in A Foreign Country (Except United States and Canada)
Government regulations in your country could require that automobiles meet specific emission and safety standards. Vehicles built for your country may differ from those built for other countries. In addition to registration problems, satisfactory service may be difficult or even impossible in another country.
The fuel specified for your vehicle may be unavailable.
Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be unavailable.
There might not be an Authorized Mazda Dealer in the country you plan to take your vehicle.
The Mazda warranty is valid only in certain countries.
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Customer Information and Reporting Safety Defects Warranty
Add-On Non-Genuine Parts and Accessories Non-genuine parts and accessories for Mazda vehicles can be found in stores. These may fit your vehicle, but they are not approved by Mazda for use with Mazda vehicles. When you install non-genuine parts or accessories, they could affect your vehicle's performance or safety systems; the Mazda warranty doesn't cover this. Before you install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or accessories: Installation of non-genuine parts or accessories is dangerous. Improperly designed parts or accessories could seriously affect your vehicle's performance or safety systems. This could cause you to have an accident or increase your chances of injuries in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as mobile telephones, two-way radios, stereo systems, and car alarm systems: Incorrectly choosing or installing improper add-on equipment or choosing an improper installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag (SRS) activation, ABS inactivation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the installation of add-on non-genuine parts or accessories.
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Customer Information and Reporting Safety Defects Cell Phones
Cell Phones Warning
WARNING
Please comply with the legal regulations concerning the use of communication equipment in vehicles in your country: Use of any electrical devices such as cell phones, computers, portable radios, vehicle navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a number on a cell phone while driving also ties-up the driver's hands. Use of these devices will cause the driver to be distracted and could lead to a serious accident. If a passenger is unable to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is necessary despite this warning, use a hands-free system to at least leave the hands free to drive the vehicle. Never use a cell phone or other electrical devices while the vehicle is moving and, instead, concentrate on the full-time job of driving.
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Customer Information and Reporting Safety Defects Type Approval of Equipment
Type Approval of Equipment
Immobilizer system
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Customer Information and Reporting Safety Defects Uniform Tire Quality Grading System (UTQGS)
Uniform Tire Quality Grading System (UTQGS) This information relates to the tire grading system developed by the U.S. National Highway Traffic Safety Administration for grading tires by tread wear, traction, and temperature performance.
qTread Wear The tread wear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one-and-a-half times as well on the government course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm because of variations in driving habits, service practices and differences in road characteristics and climate.
qTraction-AA, A, B, C The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent the tire's ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance.
WARNING
The traction grade assigned to this tire is based on braking (straight ahead) traction tests and does not include acceleration cornering (turning), hydroplaning, or peak traction characteristics.
qTemperature-A, B, C The temperature grades A (the highest), B, and C, represent the tire's resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperatures can lead to sudden tire failure.
Grade C corresponds to a level of performance which all passenger vehicle tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law.
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Customer Information and Reporting Safety Defects Uniform Tire Quality Grading System (UTQGS)
WARNING
Keep your vehicle's tires properly inflated and not overloaded: Driving with improperly inflated or overloaded tires is dangerous. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. The temperature grade for this tire is established for a tire that is properly inflated and not overloaded.
These grades will be added to the sidewalls of passenger vehicle tires over the next several years according to a schedule established by the NHTSA and the tire manufacturers.
The grade of tires available as standard or optional equipment on Mazda vehicles may vary with respect to grade.
ALL PASSENGER VEHICLE TIRES MUST CONFORM TO THESE GRADES AND TO ALL OTHER FEDERAL TIRE-SAFETY REQUIREMENTS.
qUniform Tire Quality Grading Quality grades can be found where applicable on the tire sidewall between tread shoulder and maximum section width. For example: Treadwear 200 Traction AA Temperature A
UTQGS MARK (example)
TREADWEAR 200 TRACTION AA
TEMPERATURE A
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Customer Information and Reporting Safety Defects Tire Information (U.S.A.)
Tire Labeling
Federal law requires tire manufacturers to place standardized information on the sidewall of all tires. This information identifies and describes the fundamental characteristics of the tire and also provides a tire identification number for safety standard certification and in case of a recall.
qInformation on Passenger Vehicle Tires Please refer to the diagram below.
1. TIN: U.S. DOT tire identification number
2. Passenger car tire
3. Nominal width of tire in millimeters
4. Ratio of height to width (aspect ratio)
5. Radial
6. Rim diameter code
7. Load index & speed symbol
8. Severe snow conditions
9. Tire ply composition and materials used
10. Max. load rating
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Customer Information and Reporting Safety Defects Tire Information (U.S.A.)
11. Tread wear, traction and temperature grades
12. Max. permissible inflation pressure
13. SAFETY WARNING
P215/65R15 95H is an example of a tire size and load index rating. Here is an explanation of the various components of that tire size and load index rating. Note that the tire size and load index rating may be different from the example.
Indicates a tire that may be installed on cars, SUVs, minivans and light trucks as designated by the Tire and Rim Association (T&RA).
NOTE
If your tire size does not begin with a letter this may mean it is designated by either ETRTO (European Tire and Rim Technical Organization) or JATMA (Japan Tire Manufacturing Association).
215
“215” is the nominal width of the tire in millimeters. This three-digit number gives the width in millimeters of the tire from sidewall edge to sidewall edge. In general, the larger the number, the wider the tire.65
“65” is the aspect ratio. This two-digit number indicates the tire's ratio of height to width.“R” is the tire construction symbol. R indicates “Radial ply construction”.
15
“15” is the wheel rim diameter in inches.95
“95” is the Load Index. This two-or three-digit number indicates how much weight each tire can support.Form No.8V89-EA-06F
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Customer Information and Reporting Safety Defects Tire Information (U.S.A.)
“H” is the speed rating. The speed rating denotes the maximum speed for which the use of the tire is rated.
Letter Rating
Speed Rating
99 mph 106 mph 112 mph 118 mph 124 mph 130 mph 149 mph 168* mph 186* mph
* For tires with a maximum speed capability over 149 mph, tire manufacturers sometimes use the letters ZR. For
tires with a maximum speed capability over 186 mph, tire manufacturers always use the letters ZR.
M+S or M/S: Mud and Snow AT: All Terrain. AS: All Season. The “M+S” or “M/S” indicates that the tire has some functional use in mud and snow.
U.S. DOT Tire Identification Number (TIN) This begins with the letters “DOT” which indicates the tire meets all federal standards. The next two numbers or letters are the plant code where it was manufactured, and the last four numbers represent the week and year the tire was manufactured. For example, the numbers 457 means the 45st week of 1997. After 2000 the numbers go to four digits. For example, the number 2102 means the 21th week of 2002. The other numbers are marketing codes used at the manufacturer's discretion. This information is used to contact consumers if a tire defect requires a recall.
Tire Ply Composition and Materials Used The number of plies indicates the number of layers of rubber-coated fabric in the tire. In general, the greater the number of plies, the more weight a tire can support. Tire manufacturers also must indicate the tire materials, which include steel, nylon, polyester, and other.
Maximum Load Rating This number indicates the maximum load in kilograms and pounds that can be carried by the tire.
Maximum Permissible Inflation Pressure This number is the greatest amount of air pressure that should ever be put in the tire under normal driving conditions.
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Customer Information and Reporting Safety Defects Tire Information (U.S.A.)
Tread Wear, Traction and Temperature Grades Tread wear: The tread wear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the government course as a tire graded 100. Traction: The traction grades, from highest to lowest are AA, A, B, and C. The grades represent the tire's ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. Temperature: The temperature grades are A (the highest), B and C, representing the tire's resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel.
Snow Tires In some heavy snow areas, local governments may require true snow tires, those with very deeply cut tread. These tires should only be used in pairs or placed on all four wheels. Make sure you purchase snow tires that are the same size and construction type as the other tires on your vehicle.
SAFETY WARNING The following safety warning appears on the tire's sidewall. SERIOUS INJURY MAY RESULT FROM: l EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER MOUNTING-
MATCH TIRE DIAMETER TO RIM DIAMETER; NEVER EXCEED 40 psi (275 kPa) TO SEAT BEADS-ONLY SPECIALLY TRAINED PERSONS SHOULD MOUNT TIRES.
l TIRE FAILURE DUE TO UNDER-INFLATION/OVERLOADING/DAMAGE-
FOLLOW OWNER'S MANUAL AND PLACARD IN VEHICLE-FREQUENTLY CHECK INFLATION PRESSURE AND INSPECT FOR DAMAGE.
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Customer Information and Reporting Safety Defects Tire Information (U.S.A.)
qInformation on Temporary Tires Please refer to the diagram below.
1. Temporary tires
2. Nominal width of tire in millimeters
3. Ratio of height to width (aspect ratio)
4. Diagonal
5. Rim diameter code
6. Load index&speed symbol
T115/70D 16 90M is an example of a tire size and load index rating. Here is an explanation of the various components of that tire size and load index rating. Note that the tire size and load index rating may be different from the example.
Indicates a tire that may be installed on cars, SUVs, minivans and light trucks as designated by the Tire and Rim Association (T&RA).
115
“115” is the nominal width of the tire in millimeters. This three-digit number gives the width in millimeters of the tire from sidewall edge to sidewall edge. In general, the larger the number, the wider the tire.9-22
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Customer Information and Reporting Safety Defects Tire Information (U.S.A.)
70
“70” is the aspect ratio. This two-digit number indicates the tire's ratio of height to width.“D” is the tire construction symbol. D indicates “diagonal ply construction”.
