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ground. Set it next to the flat tire.


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Take care not to pinch the seat cables or electrical harness.


3. Open the tool bag. The following tools needed to remove the spare tire and flat tire are inside the tool bag:


Before proceeding, be sure to set the wheel blocks at the appropriate tire as previously shown. To use the wheel blocks:


Remove the wheel blocks from the tool bag. Then, lift the wheel block as shown to lock it into place.


A. Jack Handle B. Jack Handle


Extensions (2) C. Wheel Wrench


D. Wheel Wrench


Extension


E. Wheel Blocks (2)


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Removing the Jack (SUV) The jack is stored in the rear cargo area on the driver side.


1. To access the jack pull on the two latches to


remove the trim cover.


2. Insert the wheel wrench into the hole and turn it


counterclockwise to release it.


3. Grasp and lift the jack out of the bracket.


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Removing the Spare Tire (SUV) The spare tire is attached to the tire carrier. To remove the spare tire: In order to remove the spare tire, you may need someone to assist you. 1. Open the tire carrier. See Tailgate/Spare Tire Carrier on page 2-16 for tire carrier operation.


2. Unscrew the wing nut on the back of the tire carrier.


3. Pull off the license plate holder from the spare tire. 4. Attach the wheel wrench to the wheel wrench extender to remove the wheel nuts. Turn the wheel wrench with the wheel wrench extender counterclockwise to loosen the wheel nuts.


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Removing the Flat Tire and Installing the Spare Tire Jack (SUV and SUT) 1. Do a safety check before proceeding. See Changing


a Flat Tire on page 5-78 for more information.


2. To remove the center cap, place the flat end of the wheel wrench in the slot on the wheel and carefully pry the center cap out.


3. Attach the wheel wrench to the extender.


5. Remove the three wheel nuts holding the spare tire


onto the tire carrier.


6. Pull off the spare tire and gently lower it to the


ground. Set it next to the flat tire.


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Front Flat Tire: Attach the jack handle with the hook end connected to the hole on the jack. Slide the wheel wrench onto the jack handle extension.


4. Turn the wheel wrench counterclockwise to loosen


the wheel nuts. Do not remove them yet. Now jack the vehicle up.


5. Assemble the jack and tools:


Rear Flat Tire: Assemble the jack together with the jack handle and the jack handle extensions.


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6. Turn the wheel wrench clockwise to raise the jack


head to the lifting point.


Front Flat Tire – Jack


7. Front Flat Tire: Position the jack under the vehicle


on the front lower control arm behind the flat tire.


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Rear Flat Tire – Jack


Rear Flat Tire: Place the jack under the curved rear axle pad. Make sure the jack head is positioned so that the rear axle pad is resting securely on the jack head.


{CAUTION:


Getting under a vehicle when it is jacked up is dangerous. If the vehicle slips off the jack, you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack.


{CAUTION:


{CAUTION:


Raising your vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle damage, be sure to fit the jack lift head into the proper location before raising the vehicle.


8. Turn the wheel wrench clockwise to raise the


vehicle. Raise the vehicle far enough off the ground so there is enough room for the spare tire to clear the ground.


9. Remove all the wheel nuts and take off the flat tire.


Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after time. The wheel could come off and cause an accident. When you change a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, you can use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if needed, to get all the rust or dirt off. See Changing a Flat Tire on page 5-78.


10. Remove any rust or dirt


from the wheel bolts, mounting surfaces and spare wheel.


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{CAUTION:


Never use oil or grease on studs or nuts. Because the nuts might come loose. The vehicle’s wheel could fall off, causing a crash.


11. Install the spare tire. 12. Put the wheel nuts back on with the rounded end


of the nuts toward the wheel.


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13. Tighten each wheel nut by hand. Then use the


wheel wrench to tighten the nuts by turning it clockwise until the wheel is held against the hub. You will not be tightening the nuts fully yet.


14. Lower the vehicle by turning the wheel wrench


counterclockwise. Then lower the jack completely.


15. Tighten the nuts firmly


in a crisscross sequence as shown by turning the wheel wrench with the wheel wrench extender clockwise.


16. When you install the wheel and tire, you must also reinstall the center cap. Place the cap on the wheel and tap it into place until it sits flush with the wheel.


{CAUTION:


Incorrect or improperly tightened wheel nuts can cause the wheel to come loose and even come off. This could lead to a crash. If you have to replace them, be sure to get new original equipment wheel nuts. Stop somewhere as soon as you can and have the nuts tightened with a torque wrench to the proper torque specification. See Capacities and Specifications on page 5-117 for wheel nut torque specification.


Improperly tightened wheel nuts can lead


Notice: to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications on page 5-117 for the wheel nut torque specification.


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Storing a Flat or Spare Tire and Tools (SUT) Storing the Flat or Spare Tire Use the following art and text to help you store the spare or flat tire back into its proper location when you are done. To store the flat or spare tire on the tire carrier: 1. Close the tire carrier. See Tailgate/Spare Tire Carrier on page 2-16 for tire carrier operation.


2. Place the flat or spare tire onto the tire carrier with


the outside of the wheel facing you.


3. Reinstall the three nuts holding spare or flat tire to


the tire carrier. Tighten the nuts by hand.


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4. Use the wheel wrench and the wheel wrench


extension to tighten the nuts firmly. Try to move the tire back and forth slightly to be sure it is secure.


Storing the Jack and Tools To store the jack and tools: 1. Lower the jack completely. 2. Place the jack in the mounting bracket.


5. Slide the license plate holder onto the spare or flat tire. Secure it from the back of the tire carrier with the wing nut. If you choose not to reinstall the spare or flat tire on the vehicle, you will still need to reinstall the license plate holder on the spare tire carrier.


3. Turn the hole at the top of the jack clockwise until


the jack is held tight in the mounting bracket.


4. Push and pull on the jack and retighten if necessary


to make sure the jack is secure.


5. Place the wheel blocks in the tool bag. 6. Place the remaining tools in the tool bag.


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Storing a Flat or Spare Tire and Tools (SUV) Storing the Flat or Spare Tire Use the following art and text to help store the spare or flat tire back into its proper location when done changing a tire. To store the flat or spare tire on the tire carrier: 1. Close the tire carrier. See Tailgate/Spare Tire Carrier on page 2-16 for tire carrier operation.


2. Place the flat or spare tire onto the tire carrier with


the outside of the wheel facing out.


3. Reinstall the three nuts holding the spare or the flat


tire to the tire carrier. Tighten the nuts by hand.


4. Use the wheel wrench and wheel wrench extension


to tighten the nuts firmly.


7. Make sure nothing is located under or in front of the


seat and then lift the rear driver’s seat so that the floor is exposed. See Split Folding Rear Seat on page 1-8 for more information.


8. Place the narrow end of the tool bag under the seat


rails as shown. Slide the tool bag under the rear seat. Be careful not to pinch the seat cables or electrical harnesses.


9. Reinstall the strap to the seat rail. 10. Return the seat to the correct position.


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5. Try to move the tire back and forth slightly to make


sure it is secure.


6. Slide the license plate holder onto the spare or flat tire. Secure it from the back of the tire carrier with the wing nut. If you choose not to reinstall the spare or flat tire on the vehicle, you still need to reinstall the license plate holder on the spare tire carrier.


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Storing the Jack and Tools To store the jack and tools: 1. Lower the jack completely. 2. Place the jack in the mounting bracket.


3. Turn the hole at the top of the jack clockwise until


the jack is held tight in the mounting bracket.


4. Push and pull on the jack and retighten if necessary


to make sure the jack is secure.


5. Place the wheel blocks in the tool bag. 6. Place the remaining tools in the tool bag.


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7. Replace the trim cover. Make sure the latches are


pushed down.


Spare Tire Your vehicle, when new, had a fully-inflated spare tire. A spare tire may lose air over time, so check its inflation pressure regularly. See Inflation - Tire Pressure on page 5-61 and Loading Your Vehicle on page 4-44
for information regarding proper tire inflation and loading your vehicle. For instruction on how to remove, install or store a spare tire, see Removing the Flat Tire and Installing the Spare Tire on page 5-88 and Storing a Flat or Spare Tire and Tools (SUT) on page 5-94
or Storing a Flat or Spare Tire and Tools (SUV) on page 5-96. After installing the spare tire on your vehicle, you should stop as soon as possible and make sure the spare is correctly inflated. The spare tire is made to perform well at speeds up to 70 mph (112 km/h) at the recommended inflation pressure, so you can finish your trip. Have the damaged or flat road tire repaired or replaced as soon as you can and installed back onto your vehicle. This way, a spare tire will be available in case you need it again. Do not mix tires and wheels of different sizes, because they will not fit. Keep your spare tire and its wheel together.


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8. Place the narrow end of the tool bag under the seat rails as shown and slide the tool bag under the rear seat. Be careful not to pinch the seat cables or electrical harnesses.


9. Reinstall the strap to the seat rail for the tool bag.


Wrap the strap around the seat rail and then secure it to the tool bag.


10. Return the seat to the correct position. See Split


Folding Rear Seat on page 1-8 for more information.


Appearance Care


Interior Cleaning Your vehicle’s interior will continue to look its best if it is cleaned often. Although not always visible, dust and dirt can accumulate on your upholstery. Dirt can damage carpet, fabric, leather, and plastic surfaces. Regular vacuuming is recommended to remove particles from your upholstery. It is important to keep your upholstery from becoming and remaining heavily soiled. Soils should be removed as quickly as possible. Your vehicle’s interior may experience extremes of heat that could cause stains to set rapidly. Lighter colored interiors may require more frequent cleaning. Use care because newspapers and garments that transfer color to your home furnishings may also transfer color to your vehicle’s interior. When cleaning your vehicle’s interior, only use cleaners specifically designed for the surfaces being cleaned. Permanent damage may result from using cleaners on surfaces for which they were not intended.


If you use abrasive cleaners when cleaning


Use glass cleaner only on glass. Remove any accidental over-spray from other surfaces immediately. To prevent over-spray, apply cleaner directly to the cleaning cloth. Notice: glass surfaces on your vehicle, you could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in your vehicle’s breathing space. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning your vehicle’s interior, maintain adequate ventilation by opening your vehicle’s doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles. Your dealer/retailer has a product for cleaning your vehicle’s glass. Should it become necessary, you can also obtain a product from your dealer/retailer to remove odors from your vehicle’s upholstery.


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Do not clean your vehicle using the following cleaners or techniques: (cid:129) Never use a knife or any other sharp object to


remove a soil from any interior surface.


(cid:129) Never use a stiff brush. It can cause damage to


your vehicle’s interior surfaces.


(cid:129) Never apply heavy pressure or rub aggressively


with a cleaning cloth. Use of heavy pressure can damage your interior and does not improve the effectiveness of soil removal.


(cid:129) Use only mild, neutral-pH soaps. Avoid laundry


detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide.


(cid:129) Do not heavily saturate your upholstery while


cleaning.


(cid:129) Damage to your vehicle’s interior may result from the use of many organic solvents such as naptha, alcohol, etc.


Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques:


For liquids: gently blot the remaining soil with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed. For solid dry soils: remove as much as possible and then vacuum.


To clean, use the following instructions: 1. Saturate a lint-free, clean white cloth with water or


club soda.


2. Wring the cloth to remove excess moisture. 3. Start on the outside edge of the soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled. 4. Continue to gently rub the soiled area until the


cleaning cloth remains clean.


5. If the soil is not completely removed, use a mild


soap solution and repeat the cleaning process that was used with plain water.


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(cid:129) (cid:129) Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of your interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on your instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.


If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used, test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet.


Leather A soft cloth dampened with water can be used to remove dust. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat to dry. Never use steam to clean leather. Never use spot lifters or spot removers on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of your leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Never use shoe polish on leather.


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Wood Panels Use a clean cloth moistened in warm, soapy water (use mild dish washing soap). Dry the wood immediately with a clean cloth.


Speaker Covers Vacuum around a speaker cover gently, so that the speaker will not be damaged. Clean spots with just water and mild soap.


Care of Safety Belts Keep belts clean and dry.


{CAUTION:


Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.


Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 6-12.


Washing Your Vehicle The best way to preserve your vehicle’s finish is to keep it clean by washing it often. Notice: Certain cleaners contain chemicals that can damage the emblems or nameplates on your vehicle. Check the cleaning product label. If it states that it should not be used on plastic parts, do not use it on your vehicle or damage may occur and it would not be covered by the warranty. Do not wash the vehicle in direct sunlight. Use a car washing soap. Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal or plastic on your vehicle. Approved cleaning products can be obtained from your dealer/retailer. See Vehicle Care/Appearance Materials on page 5-108. Follow all manufacturers’ directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product.


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Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle. Avoid using high pressure washes closer than 12 inches (30 cm) to the surface of the vehicle. Use of power washers exceeding 1,200 psi (8 274 kPa) can result in damage or removal of paint and decals.


Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 5-103.


Finish Care Occasional waxing or mild polishing of your vehicle by hand may be necessary to remove residue from the paint finish. You can get approved cleaning products from your dealer/retailer. See Vehicle Care/Appearance Materials on page 5-108. If your vehicle has a basecoat/clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on your vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible.


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If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint finish looking new by keeping your vehicle garaged or covered whenever possible.


Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, you may use chrome polish on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.


Windshield, Backglass, and Wiper Blades Clean the outside of the windshield and backglass with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when you clean the blades. Bugs, road grime, sap and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: (cid:129) Extreme dusty conditions (cid:129) Sand and salt (cid:129) Heat and sun (cid:129) Snow and ice, without proper removal


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If you use strong soaps, chemicals,


Aluminum Wheels Notice: abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only approved cleaners on aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because the surface could be damaged. Do not use chrome polish on aluminum wheels.


If you drive your vehicle through an


Notice: automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes.


Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle.


Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty.


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Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.


Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of finish damage can be corrected in your dealer’s/retailer’s body and paint shop.


Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this for you.


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Vehicle Care/Appearance Materials


Description


Usage


Description


Usage


Swirl Remover Polish


Polishing Cloth


Tar and Road Oil Remover Chrome Cleaner and Polish


White Sidewall Tire Cleaner


Vinyl Cleaner


Glass Cleaner


Chrome Wheel Cleaner


Finish Enhancer


Interior and exterior polishing cloth. Removes tar, road oil, and asphalt. Use on chrome or stainless steel. Removes soil and black marks from whitewalls and raised white lettering. Cleans vinyl. Removes dirt, grime, smoke and fingerprints. Removes dirt and grime from chrome wheels. Removes dust, fingerprints, and surface contaminants. Spray on and wipe off.


Cleaner Wax


Foaming Tire Shine Low Gloss


Wash Wax Concentrate


Spot Lifter


Odor Eliminator


Removes swirl marks, fine scratches, and other light surface contamination. Removes light scratches and protects finish. Cleans, shines, and protects tires. No wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly removes spots and stains from carpets, vinyl, and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.


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Vehicle Identification


Vehicle Identification Number (VIN)


This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Certification/Tire and Service Parts labels and the certificates of title and registration.


Engine Identification The eighth character in the VIN is the engine code. This code helps you identify your vehicle’s engine, specifications, and replacement parts. See Capacities and Specifications on page 5-117 for your vehicle’s engine code.


Service Parts Identification Label This label is on the inside of the glove box. It is very helpful if you ever need to order parts. The label has the following information: (cid:129) Vehicle Identification Number (VIN) (cid:129) Model designation (cid:129) Paint information (cid:129) Production options and special equipment Do not remove this label from the vehicle.


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Electrical System Add-On Electrical Equipment Notice: Do not add anything electrical to your vehicle unless you check with your dealer/retailer first. Some electrical equipment can damage your vehicle and the damage would not be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain your vehicle’s battery, even if your vehicle is not operating. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 1-75.


Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed.


Power Windows and Other Power Options Circuit breakers in the fuse block protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed or goes away.


Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links. This greatly reduces the chance of fires caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and don’t have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without – like the radio or cigarette lighter – and use its fuse, if it is the correct amperage. Replace it as soon as you can.


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Instrument Panel Fuse Block The instrument panel fuse block access door is located on the driver side edge of the instrument panel.


Fuses


LT DR


REAR SEAT AUX PWR2
SWC BKLT DDM


CTSY


Usage


Driver Side Power Window Circuit Breaker Rear Seats Floor Console Power Outlets Steering Wheel Controls Backlight Driver Door Module Dome Lamps, Front Passenger Side Turn Signal


Instrument Panel Back Lighting


LT STOP TRN Driver Side Turn Signal, Stoplamp DIM RT STOP TRN Passenger Side Turn Signal PDM UNLCK2
LCK2


Passenger Door Module Power Door Lock 2 (Unlock Feature) Power Door Lock 2 (Lock Feature) Stoplamps, Center-High Mounted Stoplamp Rear Climate Controls Body Control Module


STOP LAMPS


REAR HVAC BCM


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Center Instrument Panel Fuse Block The center instrument panel fuse block is located underneath the instrument panel, to the left of the steering column. Top View


Fuses


AUX PWR


IS LPS UNLCK1


INFO


UGDO LCK1
ONSTAR REAR WPR DSM


Harness Connector


LT DR BODY BODY


Usage


Rear Cargo Accessory Power Outlets Interior Lamps Power Door Lock 1 (Unlock Feature) Infotainment System, Remote Keyless Entry System Universal Home Remote System Power Door Lock 1 (Lock Feature) OnStar® Rear Wiper Driver Seat Module


Usage


Driver Door Harness Connection Harness Connector Harness Connector


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Harness Connector


BODY 2
BODY 1
BODY 3


Usage


Body Harness Connector 2
Body Harness Connector 1
Body Harness Connector 3


HEADLINER 3 Headliner Harness Connector 3
HEADLINER 2 Headliner Harness Connector 2
HEADLINER 1 Headliner Harness Connector 1
SEO/UPFITTER Special Equipment Option Upfitter


Harness Connector


Circuit Breaker


Usage


CB1


CB2
CB3
CB4


Passenger Side Power Window Circuit Breaker Passenger Seat Circuit Breaker Driver Seat Circuit Breaker Rear Sliding Window


Underhood Fuse Block


The underhood fuse block in the engine compartment is located on the driver side of the vehicle near the battery. Lift the cover for access to the fuse/relay block. Notice: Spilling liquid on any electrical components on your vehicle may damage it. Always keep the covers on any electrical component. To remove fuses if you don’t have a fuse extractor, hold the end of the fuse between your thumb and index finger and pull straight out. See Engine Compartment Overview on page 5-12 for more information on its location.


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Fuses


Usage


Fuses


Usage


10
11
12
13
14
15
16
17
18
19


Left Trailer Stop/Turn Lamp Engine Controls Engine Control Module, Throttle Control Right Trailer Stop/Turn Lamp Front Washer Oxygen Sensors Vehicle Stability System, Antilock Brake System-2
Trailer Back-up Lamps Left Low-Beam Headlamp Engine Control Module (Battery) Fuel Injectors, Ignition Coils (Right Side) Transmission Control Module (Battery) Vehicle Back-up Lamps Right Low-Beam Headlamp Air Conditioning Compressor Oxygen Sensors Transmission Controls (Ignition) Fuel Pump Rear Washer


20
21
22
23
24
25
26
27
28


29


30
31
32
33
34
35
36


37


38


Fuel Injectors, Ignition Coils (Left Side) Trailer Park Lamps Left Park Lamps Right Park Lamps Horn Right Side High-Beam Headlamp Daytime Running Lamps (DRL) Left High-Beam Headlamp Sunroof Key Ignition System, Theft Deterrent System Windshield Wiper SEO B2 Upfitter Usage (Battery) Electrically Controlled Air Suspension Climate Controls (Battery) Airbag System (Ignition) Amplifier Audio System Miscellaneous (Ignition), Cruise Control, Rear Vision Camera Airbag System (Battery)


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Fuses


Usage


Fuses


Usage


39
40
41
42
43
44
45
46
47
50


51


52


53
54
55
56


57


Instrument Panel Cluster Run, Accessory Auxiliary Climate Control (Ignition) Rear Defogger SEO B1 Upfitter Usage (Battery) Cigarette Lighter, Auxiliary Power Outlet Special Equipment Option (SEO) Climate Controls (Ignition) Engine Control Module (Ignition) Cooling Fan 1 (J-Case) Electronically Controlled Air Suspension (J-Case) Vehicle Stability System, Antilock Brake System-1 (J-Case) Cooling Fan 2 (J-Case) Starter (J-Case) Stud 2 Trailer Brake Module (J-Case) Left Bussed Electrical Center 1 (J-Case) Heated Windshield Washer System (J-Case)


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58


59


60
61
62


Four-Wheel Drive System (J-Case) Stud 1 Trailer Connector Battery Power (J-Case) Mid Bussed Electrical Center 1 (J-Case) Climate Control Blower (J-Case) Left Bussed Electrical Center 2 (J-Case)


Relays FAN HI FAN LO


FAN CNTRL


HDLP LO


Usage


Cooling Fan High Speed Cooling Fan Low Speed Cooling Fan Control Low-Beam Headlamp


A/C CMPRSR Air Conditioning Compressor


STRTR


Starter Powertrain Parking Lamps REAR DEFOG Rear Defogger


PWR/TRN PRK LAMP


RUN/CRNK


Switched Power


Capacities and Specifications The following approximate capacities are given in English and metric. Please refer to Recommended Fluids and Lubricants on page 6-12 for more information.


Capacities and Specifications


Capacities


Application


English


Metric


Air Conditioning Refrigerant R134a


Cooling System1


SUV Model SUT Model


Engine Oil with Filter2
Fuel Tank Transmission Fluid (Pan Removal and Filter Replacement)


For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer/retailer for more


information.


16.7 qt 15.4 qt 6.0 qt 32.0 gal 6.0 qt


15.8 L 14.6 L 5.7 L 121.0 L 5.7 L


5-117


Capacities and Specifications (cont’d)


Application


Transfer Case Fluid Wheel Nut Torque


Capacities


English 1.5 qt 140 lb ft


Metric 1.4 L


190 Y


1After refill, the level must be rechecked. See Cooling System on page 5-29. 2After refill, the level must be rechecked. Add enough engine oil so that the fluid is within the proper operating range. See Engine Oil on page 5-13. All capacities are approximate. When adding, be sure to fill to the appropriate level, as recommended in this manual.


Engine


VORTEC™ 6.2L V8


VIN Code


Transmission


Automatic


Spark Plug Gap


0.040 inches (1.01 mm)


Engine Specifications


5-118


Section 6


Maintenance Schedule


Maintenance Schedule ......................................6-2
Introduction ...................................................6-2
Maintenance Requirements ..............................6-2
Your Vehicle and the Environment ....................6-2
Using the Maintenance Schedule ......................6-2
Scheduled Maintenance ...................................6-4
Additional Required Services ............................6-6
Maintenance Footnotes ...................................6-7


Owner Checks and Services ............................6-8
At Each Fuel Fill ............................................6-9
At Least Once a Month ...................................6-9
At Least Once a Year ...................................6-10
Recommended Fluids and Lubricants ...............6-12
Maintenance Replacement Parts .....................6-14
Engine Drive Belt Routing ..............................6-15
Maintenance Record .....................................6-16


6-1


Maintenance Schedule


Introduction Important: Keep engine oil at the proper level and change as recommended.


Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer/retailer for details.


Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance might not be covered by warranty.


6-2


Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.


Using the Maintenance Schedule We want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You might drive very short distances only a few times a week. Or you might drive long distances all the time in very hot, dusty weather. You might use your vehicle in making deliveries. Or you might drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You might need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your dealer/retailer.


This schedule is for vehicles that:


carry passengers and cargo within recommended limits. You will find these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 4-44. are driven on reasonable road surfaces within legal driving limits. are driven off-road in the recommended manner. See Off-Road Driving on page 4-13. use the recommended fuel. See Gasoline Octane on page 5-5.


The services in Scheduled Maintenance on page 6-4
should be performed when indicated. See Additional Required Services on page 6-6 and Maintenance Footnotes on page 6-7 for further information.


{CAUTION:


Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured.


CAUTION:


(Continued)


CAUTION:


(Continued)


Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 5-4.


Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your dealer/retailer do these jobs. When you go to your dealer/retailer for your service needs, you will know that trained and supported service technicians will perform the work using genuine parts. If you want to purchase service information, see Service Publications Ordering Information on page 7-15. Owner Checks and Services on page 6-8 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition.


6-3


(cid:129) (cid:129) (cid:129) (cid:129) The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-12 and Maintenance Replacement Parts on page 6-14. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine parts from your dealer/retailer.


Scheduled Maintenance When the CHANGE ENGINE OIL message in the Driver Information Center (DIC) comes on, it means that service is required for your vehicle. See DIC Warnings and Messages on page 3-56. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your dealer/retailer has trained service technicians who will perform this work using genuine parts and reset the system.


If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-16 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL message comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year.


6-4


Scheduled Maintenance


Service


Maintenance I Maintenance II


Change engine oil and filter. See Engine Oil on page 5-13. Reset oil life system. See Engine Oil Life System on page 5-16. An Emission Control Service. Lubricate chassis components. See footnote #. Visually check for any leaks or damage. See footnote (j). For vehicles driven in dusty/dirty conditions: Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 5-18. Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 5-67 and “Tire Wear Inspection” in At Least Once a Month on page 6-9. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transmission fluid level and add fluid as needed.



• •







• •







• • • • • •


6-5


Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.


Additional Required Services 75,000


25,000
(40 000)



50,000
(80 000)



(120 000)



100,000
(160 000)



125,000
(200 000)



150,000
(240 000)



Service and Miles (Kilometers)


Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 5-18. Change automatic transmission fluid and filter (severe service). See footnote (h). Change automatic transmission fluid and filter (normal service). Change transfer case fluid. See footnote (g). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (k).


6-6



















Maintenance Footnotes # Lubricate the front suspension, steering linkage, and parking brake cable guides. Control arm ball joints require lubrication but should not be lubricated unless their temperature is 10°F (-12°C) or higher, or they could be damaged. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts, signs of wear or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Visually check constant velocity joints, rubber boots and axle seals for leaks. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings, and clamps; replace with genuine parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year.


(d) Inspect wiper blades for wear, cracking, or contamination. Clean the windshield and wiper blades, if contaminated. Replace wiper blades that are worn or damaged. See Windshield Wiper Blade Replacement on page 5-54 and Windshield, Backglass, and Wiper Blades on page 5-105 for more information. (e) Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Checking the Restraint Systems on page 1-76. (f) Lubricate all key lock cylinders, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, rear compartment hinges, outer liftgate handle pivot points, rear door detent link, roller mechanism, liftgate handle pivot points, latch bolt, fuel door hinge, cargo door hinge, locks, and folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak.


6-7


(j) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (k) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary.


Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your dealer/retailer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-12.


Spare tire carrier hinge and latch: Inspect for leaks and lubricate if required. Remove the setscrew at the hinge casting and add lubricant, moving the hinge back and forth periodically, until lubricant can be seen coming from the setscrew opening. Install setscrew and tighten to 7 ft lb (9 Y). See Recommended Fluids and Lubricants on page 6-12 for what lubricant to use. (g) Check vent hose at transfer case for kinks and proper installation. (h) Change automatic transmission fluid and filter if the vehicle is mainly driven under one or more of these conditions:


− In heavy city traffic where the outside temperature


regularly reaches 90°F (32°C) or higher.


− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery


service.


(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer/retailer perform this service. See Engine Coolant on page 5-24 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap.


6-8


It is important to check the engine oil


At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Notice: regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by your warranty. Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-13. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-24. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.


At Least Once a Month Tire Inflation Check Inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 5-61. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 5-78. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 5-67.


6-9


At Least Once a Year Starter Switch Check


{CAUTION:


When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.


1. Before you start, be sure you have enough room


around the vehicle.


2. Firmly apply both the parking brake and the regular


brake. See Parking Brake on page 2-40. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.


3. Try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your dealer/retailer for service.


Automatic Transmission Shift Lock Control System Check


{CAUTION:


When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.


1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface.


2. Firmly apply the parking brake. See Parking Brake


on page 2-40. Be ready to apply the regular brake immediately if the vehicle begins to move.


3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your dealer/retailer for service.


6-10


Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position.


The ignition should turn to LOCK/OFF only when the shift lever is in PARK (P). The ignition key should come out only in LOCK/OFF.


Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission Park (P) Mechanism Check


{CAUTION:


When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.


Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.


To check the parking brake’s holding ability: With the engine running and the transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.


Contact your dealer/retailer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.


6-11


(cid:129) (cid:129) (cid:129) (cid:129) Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.


Usage


Fluid/Lubricant


Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-13. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-24. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.


Optikleen® Washer Solvent.


Engine Oil


Engine Coolant


Hydraulic Brake


System


Windshield


Washer


6-12


Usage


Power Steering


System


Automatic


Transmission


Key Lock Cylinders


Chassis


Lubrication


Front and Rear Axle


Fluid/Lubricant GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. SAE 75W-90
Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115.


Transfer Case DEXRON®-VI Automatic


Front Axle Propshaft


Spline


Transmission Fluid. Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830.


Usage


Fluid/Lubricant


Usage


Fluid/Lubricant


Hood Hinges


Outer Tailgate Handle Pivot


Points


Spare Tire


Carrier Hinge


Spare Tire Carrier Latch


Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). PTFE Filled Synthetic Grease (GM Part No. U.S. 89022180, in Canada 890221801) meeting GM Specification 9986139. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).


Weatherstrip Conditioning


Weatherstrip


Squeaks


Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teflon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437).


6-13


Maintenance Replacement Parts Replacement parts identified below by name, part number or specification can be obtained from your dealer/retailer.


Part


GM Part Number


ACDelco® Part Number


Engine Air Cleaner/Filter


Engine Oil Filter


Spark Plugs


Wiper Blades


Front – 17.0 inches (43.0 cm)


Rear – 11.0 inches (28.0 cm)


10389652


89017524


12571164


15060730


12335785


A2948C


PF48


41-985




6-14


Engine Drive Belt Routing


6-15


Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2. Any additional information from Owner Checks and Services on page 6-8 can be added on the following record pages. You should retain all maintenance receipts.


Date


Odometer Reading


Serviced By


Maintenance I or Maintenance II


Services Performed


Maintenance Record


6-16


Date


Odometer Reading


Serviced By


Maintenance I or Maintenance II


Services Performed


Maintenance Record (cont’d)


6-17


Date


Odometer Reading


Serviced By


Maintenance I or Maintenance II


Services Performed


Maintenance Record (cont’d)


6-18


Section 7


Customer Assistance Information


Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for


Text Telephone (TTY) Users .........................7-4
Customer Assistance Offices ............................7-5
GM Mobility Reimbursement Program ................7-6
Roadside Assistance Program ..........................7-6
Scheduling Service Appointments .....................7-8
Courtesy Transportation ...................................7-9
Collision Damage Repair ................................7-10


Reporting Safety Defects ................................7-14


Reporting Safety Defects to the


United States Government ..........................7-14


Reporting Safety Defects to the


Canadian Government ................................7-14
Reporting Safety Defects to General Motors .....7-14
Service Publications Ordering Information .........7-15
Vehicle Data Recording and Privacy ................7-16
Event Data Recorders ...................................7-16
OnStar® ......................................................7-17
Navigation System ........................................7-17
Radio Frequency Identification (RFID) ..............7-17


7-1


Customer Assistance and Information


Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to HUMMER. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:


STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.


STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the HUMMER Consumer Relations Manager by calling 1-866-HUMMER6 (486-6376), Customer Assistance prompt. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French).


7-2


We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.


(cid:129) Dealership name and location (cid:129) Vehicle delivery date and present mileage When contacting HUMMER, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.


STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.


The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty.


Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.


Contact the BBB Auto Line Program using the toll-free telephone number or write them at:


BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800- 955-5100


This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.


STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program.


General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.


For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or you may write to the Mediation/Arbitration Program, c/o Customer Communication Centre, General Motors of Canada Limited, Mail Code: CA1-163-005, 1908 Colonel Sam Drive, Oshawa, Ontario, L1H 8P7. Your inquiry should be accompanied by your Vehicle Identification Number (VIN).


7-3


Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:129) Get e-mail service reminders. (cid:129) Access information about your specific vehicle,


including tips and videos and an electronic version of this owner manual.


(cid:129) Keep track of your vehicle’s service history and


maintenance schedule. Find GM dealers/retailers for service nationwide.


(cid:129) Receive special promotions and privileges only


available to members.


Refer to www.MyGMLink.com on the web for updated information and to register your vehicle. My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease.


7-4


Here are a few of the valuable tools and services you will have access to:


− My Showroom: Find and save information on


vehicles and current offers in your area.


− My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM Dealers or Retailers.


− My Driveway: Receive service reminders and


helpful advice on owning and maintaining your vehicle.


− My Preferences: Manage your profile, subscribe to E-News and use tools and forms with greater ease. To sign up to My GM Canada, visit the My GM Canada section within www.gmcanada.com.


Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), HUMMER has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with HUMMER by dialing: 1-800-833-6537. (TTY users in Canada can dial 1-800-263-3830.)


(cid:129) Customer Assistance Offices HUMMER encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail HUMMER, refer to the addresses below. United States – Customer Assistance


HUMMER Customer Assistance Center P.O. Box 33177
Detroit, MI 48232-5177
www.HUMMER.com 1-866-HUMMER6 (1-866-486-6376) 1-800-833-6537 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-866-HUMMER6
(1-866-486-6376) Fax Number: 313-381-0022


From Puerto Rico:


1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022


From U.S. Virgin Islands:


1-800-496-9994
Fax Number: 313-381-0022


Canada – Customer Assistance


General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800


Overseas – Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) – Customer Assistance


General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800


7-5


Roadside Assistance Program For vehicles purchased in the U.S., call 1-866-HUMMER6 (486-6376);

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