2011 GMC Sierra Owners Manual

For vehicles with dual wheels: Check dual wheel nut torque. For proper torque, see Capacities and Specifications on page 12‑2.

Every 12 000 km/7,500 Miles . Rotate tires. Tires should

be rotated every 12 000 km/ 7,500 miles. See Tire Rotation on page 10‑73.

At Each Fuel Stop . Engine oil level check.

See Engine Oil on page 10‑7.

. Engine coolant level check.

See Engine Coolant on page 10‑22.

. Windshield washer fluid level check. See Washer Fluid on page 10‑29.

. See Ignition Transmission Lock

Check on page 10‑40.

. See Park Brake and P (Park)

Mechanism Check on page 10‑40.

. Accelerator pedal check for

damage, high effort, or binding. Replace if needed.

. Underbody flushing service. . Hood/Decklid/Liftgate/Liftglass

Support Gas Strut Service: Visually inspect gas strut, if equipped, for signs of wear, cracks, or other damage. Check the hold open ability of the gas strut. Contact your dealer if service is required.

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11-6

Service and Maintenance

First Engine Oil Change After Every 80 000 km/50,000 Miles . Engine air cleaner filter

replacement. See Engine Air Cleaner/Filter on page 10‑19. Automatic transmission fluid change (severe service) for vehicles with Gross Vehicle Weight Rating (GVWR) over 3 901 kg (8,600 lbs) or mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid (4-Speed Transmission) on page 10‑13 or Automatic Transmission Fluid (6-Speed Transmission) on page 10‑16.

Four‐wheel drive only: Transfer case fluid change (severe service) for vehicles mainly driven when frequently towing a trailer, or used for taxi, police, or delivery service. Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

First Engine Oil Change After Every 40 000 km/25,000 Miles

Four‐wheel drive only: Transfer case fluid change (extreme duty service) for vehicles mainly driven off‐road in four‐wheel drive. Vehicles used for farming, mining, forestry, Department of Natural Resources (DNR), and snow plowing occupations meet this definition. Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

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Service and Maintenance

11-7

. Evaporative control system

inspection. Check all fuel and vapor lines and hoses for proper hook‐up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed. An Emission Control Service. The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle's useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.

First Engine Oil Change After Every 160 000 km/100,000 Miles . Automatic transmission fluid

change (normal service). See Automatic Transmission Fluid (4-Speed Transmission) on page 10‑13 or Automatic Transmission Fluid (6-Speed Transmission) on page 10‑16. Four‐wheel drive only: Transfer case fluid change (normal service). Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals

and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

. Spark plug replacement and spark plug wires inspection. An Emission Control Service.

First Engine Oil Change After Every 240 000 km/150,000 Miles . Engine cooling system drain, flush, and refill (or every five years, whichever occurs first). See Engine Coolant on page 10‑22. An Emission Control Service.

. Engine drive belts inspection for fraying, excessive cracks, or obvious damage (or every 10 years, whichever occurs first). Replace, if needed.

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11-8

Service and Maintenance

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine and/or an Allison Transmission, see the maintenance schedule section in the DURAMAX® Diesel manual. Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Power Steering System Automatic Transmission

Key Lock Cylinders

Fluid/Lubricant

The engine requires engine oil approved to the dexos specification. Oils meeting this specification can be identified with the dexos certification mark. Look for and use only an engine oil that displays the dexos certification mark of the proper viscosity grade. See Engine Oil on page 10‑7. 50/50 mixture of clean, drinkable water and use only DEX-COOL coolant. See Engine Coolant on page 10‑22. DOT 3 Hydraulic Brake Fluid (GM Part No. 12377967, in Canada 89021320). Optikleen® Washer Solvent. GM Power Steering Fluid (GM Part No. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).

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Service and Maintenance

11-9

Usage

Floor Shift Linkage

Chassis Lubrication

Front Axle (1500 Series) ‐

Four‐Wheel Drive

Front Axle (1500, 2500 HD, and

3500 HD Series)

Rear Axle

Transfer Case (Four‐Wheel Drive)

Front Axle Propshaft Spline or One-Piece Propshaft Spline

(Two-Wheel Drive with 4‐Speed

Auto. Trans.)

Fluid/Lubricant

Lubriplate Lubricant Aerosol (GM Part No. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2 Category LB or GC-LB. Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. SAE 80W-90 Axle Lubricant (GM Part No. 89021671, in Canada 89021672). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678). DEXRON®-VI Automatic Transmission Fluid.

Spline Lubricant, Special Lubricant (GM Part No. 12345879, in Canada 10953511).

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11-10

Service and Maintenance

Usage

Fluid/Lubricant

Rear Driveline Center Spline

Hood Hinges

Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).

Body Door Hinge Pins, Tailgate

Hinge and Linkage, Folding Seats,

and Fuel Door Hinge

Tailgate Handle Pivot Points, Hinges,

Latch Bolt, and Linkage

Weatherstrip Conditioning

Weatherstrip Squeaks

Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).

Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 992887). Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).

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Service and Maintenance

11-11

Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer. If your vehicle has a diesel engine, see the Duramax diesel supplement for more information.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter

Standard Filter High Capacity Filter

Oil Filter

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8; 6.2L V8

Spark Plugs

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8; 6.2L V8

Wiper Blades – 55.0 cm (21.6 in) *15908915 (A3085C) high-capacity air cleaner filter may be substituted.

15908916* 15908915

25010792
89017524

12568387
12621258
25877402

A3086C* A3085C

PF47
PF48

41-101
41-110

—

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11-12

Service and Maintenance

Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record

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Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont'd)

Service and Maintenance

11-13

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11-14

Service and Maintenance

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont'd)

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Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-6

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

12-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle's engine code.

Service Parts Identification Label This label, on the inside of the glove box, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

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12-2

Technical Data

Vehicle Data

Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑8 for more information. If the vehicle has a diesel engine, see the Duramax diesel supplement for more information.

Application

Air Conditioning Refrigerant R134a

Cooling System

4.3L V6 1500 Series 4.8L V8 1500 Series 5.3L V8 1500 Series 6.0L V8 2500 Series and 3500 Series 6.2L V8 1500 Series

Capacities

Metric

English

For the air conditioning system refrigerant charge amount, see the refrigerant label located under the

hood. See your dealer for more information.

15.6 L 16.0 L 16.0 L 15.5 L 15.9 L

16.5 qt 16.9 qt 16.9 qt 16.4 qt 16.8 qt

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Application

Engine Oil with Filter

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8; 6.2L V8

Fuel Tank

1500 Series Standard and Short Box 1500 Series Long Box 2500 Series Standard Box 2500 Series and 3500 Series Long Box 3500 Series Chassis Cab 3500 Chassis Cab – Front Tank 3500 Chassis Cab – Rear Tank (if equipped)

Technical Data

12-3

Capacities

Metric

4.3 L 5.7 L

98.4 L 128.7 L 136.3 L 136.3 L 240.4 L 89.0 L 151.4 L

English

4.5 qt 6.0 qt

26.0 gal 34.0 gal 36.0 gal 36.0 gal 63.5 gal 23.5 gal 40.0 gal

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12-4

Technical Data

Application

Transfer Case Fluid Transmission Fluid - Automatic (Pan Removal and Filter Replacement)

4-Speed Transmission 4L60-E Electronic Transmission 6-Speed Transmission 6L80-E 6-Speed Transmission 6L90-E 6-Speed Transmission Allison

Metric 1.5 L

4.7 L 5.7 L 6.0 L 7.0 L

Capacities

English

1.6 qt

5.0 qt 6.0 qt 6.3 qt 7.4 qt 140 ft lb

Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

190 Y

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Engine

VIN Code

Transmission

Engine Specifications

4.3L V6 (LU3) 4.8L V8 (L20) 5.3L V8 FlexFuel with Active Fuel Management™ (Iron Block) (LMG) 5.3L V8 FlexFuel with Active Fuel Management™ (Aluminum Block) (LC9) 6.0L V8 (Iron Block) (LC8) 6.0L V8 (Iron Block) (L96) 6.2L V8 FlexFuel (Aluminum Block) (L9H)

Automatic Automatic

Automatic

Automatic

Automatic Automatic

Automatic

Technical Data

12-5

Spark Plug Gap 1.52 mm (0.060 in) 1.02 mm (0.040 in)

1.02 mm (0.040 in)

1.02 mm (0.040 in)

1.02 mm (0.040 in) 1.02 mm (0.040 in)

1.02 mm (0.040 in)

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12-6

Technical Data

Engine Drive Belt Routing

V6 Engines

V8 Engines

If the vehicle has a diesel engine, see the Duramax diesel supplement for more information. If the vehicle is a hybrid, see the hybrid supplement for more information.

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Customer Information

Customer Information

Customer Satisfaction

Procedure (U.S. and Canada) . . . . . . . . . 13-1

Customer Satisfaction

Procedure (Mexico) . . . . . . . . 13-3

Customer Assistance Offices

(U.S. and Canada) . . . . . . . . . 13-5

Customer Assistance Offices

(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5

Customer Assistance for Text

Telephone (TTY) Users (U.S. and Canada) . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility

Reimbursement Program (U.S. and Canada) . . . . . . . . . 13-7

Roadside Assistance Program

(U.S. and Canada) . . . . . . . . . 13-8

Roadside Assistance

Program (Mexico) . . . . . . . . . 13-10

Scheduling Service

Appointments (U.S. and Canada) . . . . . . . . 13-10

Courtesy Transportation

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . . 13-11

Collision Damage Repair

(U.S. and Canada) . . . . . . . . 13-12

Service Publications

Ordering Information . . . . . . 13-15

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 13-16

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 13-16

Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-17

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-17
OnStar® . . . . . . . . . . . . . . . . . . . . 13-18
Navigation System . . . . . . . . . 13-18
Radio Frequency

Identification (RFID) . . . . . . . 13-19

Radio Frequency

Statement . . . . . . . . . . . . . . . . . 13-19

Customer Information

13-1

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) Your satisfaction and goodwill are important to the dealer and to GMC. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.

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13-2

Customer Information

If after contacting a

STEP TWO: member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call 1-800-462-8782. In Canada, call General Motors of Canada Customer Communication at 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification

Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting GMC, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and the dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filling out a court action, use of the program is free of charge and your case will generally be heard within

40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

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Customer Information

13-3

Customer Satisfaction Procedure (Mexico)

Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
The inquiry should be accompanied by the Vehicle Identification Number (VIN).

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

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13-4

Customer Information

Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:

STEP ONE Explain your case to the dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.

Make sure that they have all necessary information. They are interested in your continual satisfaction.

STEP TWO If you are not satisfied, please contact the general manager or the dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.

STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: . Name . Address

. Phone number . Model year . Brand . Vehicle Identification

Number (VIN)

. Mileage . Delivery date . Description of the problem . Dealership name . Dealership address See Customer Assistance Offices (U.S. and Canada) on page 13‑5
or Customer Assistance Offices (Mexico) on page 13‑5 for more information.

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Canada General Motors of Canada Limited Customer Communication Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmc.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-268-6800
All Overseas Locations Please contact the local General Motors Business Unit.

Customer Assistance Offices (U.S. and Canada) GMC encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail GMC, the letter should be addressed to: United States GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com 1-800-GMC-8782 (1-800-462-8782) 1-800-462-8583 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-462-8782
From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994

Customer Information

13-5

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Av. Ejercito Nacional #843
Col. Granada C.P. 11520, Mexico, D.F. 01-800-466-0801
Long Distance: 011-52-53 29 0801

Customer Assistance Offices (Mexico) To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours. All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: [email protected].

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13-6

Customer Information

Mexico

From Mexico City 5329-0812

From Other Mexico Locations 01-800-466-0812
United States and Canada 1-866-466-8191
Costa Rica 00-800-052-1005
Guatemala 1-800-999-5252
Panama 00-800-052-0001
Dominican Republic 1-888-751-5301
El Salvador 800-6273
Honduras 800-0122-6101

Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) To assist customers who are deaf, hard of hearing, or speech impaired and who use Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with GMC by dialing: 1-800-462-8583. TTY users in Canada can dial 1-800-263-3830.

Online Owner Center

GMC Owner Center (U.S.) www.gmcownercenter.com Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty

information, and more.

. Storage for online service and

maintenance records.

. GMC dealer locator for service

nationwide.

. Exclusive privileges and offers. . Recall notices for your specific

vehicle.

. OnStar and GM Cardmember Services Earnings summaries.

Other Helpful Links GMC — www.gmc.com GMC Merchandise — www.gmccollection.com Help Center — www.gmc.com/ helpcenter

FAQ (Frequently Asked Questions) . Contact Us

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. My Driveway: Access quick

links to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.

. My Preferences: Manage your profile and use tools and forms with greater ease.

To sign up, visit the My GM.ca section within www.gm.ca.

My GM Canada www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: . My Showroom: Find and save

information on vehicles and current offers in your area.

. My Dealers: Save details such as address and phone number for each of your preferred GM dealers.

Customer Information

13-7

GM Mobility Reimbursement Program (U.S. and Canada)

This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935.

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13-8

Customer Information

General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

Roadside Assistance Program (U.S. and Canada) For U.S.‐purchased vehicles, call 1‐800‐462‐8782; (Text Telephone (TTY): 1‐888‐889‐2438). For Canadian‐purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year.

Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and

home telephone number Telephone number of your location Location of the vehicle

. Model, year, color, and license

plate number of the vehicle . Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle

. Description of the problem

Coverage Services are provided up to 5 years/160 000 km (100,000 miles), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. GMC and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. GMC and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.

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Services Provided . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock‐Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.

. Emergency Tow From a Public

Road or Highway: Tow to the nearest GMC dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and

properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service to

jump start a dead battery. Trip Routing Service: Detailed maps of North America when requested either with the most direct route or the most scenic route. Additional travel information is also available. Allow three weeks for delivery. Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/(160 000 km) 100,000 miles Powertrain warranty period. Items considered are hotel, meals, and rental car.

Customer Information

13-9

Services Not Included in Roadside Assistance

Impound towing caused by violation of any laws. Legal fines.

. Mounting, dismounting,

or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.

Services Specific to Canadian‐Purchased Vehicles Fuel Delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Limit of six requests per year.

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Trip Interruption Benefits and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.

. Alternative Service: If

assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

Roadside Assistance Program (Mexico) Roadside Assistance is available 24 hours a day, 365 days of the year. For detailed information about Roadside Assistance, please see the brochure provided with your new vehicle or visit our website at: www.gmc.com.mx. Navigate the site and click on “Asistencia en el Camino.” E-mail correspondence should be sent to: [email protected]. To contact Roadside Assistance by phone, use the following numbers:

Mexico 01-800-466-0801

United States 1-866-466-8902

Canada 1-800-268-6800

Scheduling Service Appointments (U.S. and Canada) When the vehicle requires warranty service, contact the dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, the dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call the dealership, let them know this, and ask for instructions. If the dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day-repair.

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Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation options. Depending on the circumstances, the dealer can offer one of the following:

Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one‐way or round‐trip shuttle service within reasonable time and distance parameters of the dealer's area.

Public Transportation or Fuel Reimbursement If the vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See the dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.

Courtesy Transportation Program (U.S. and Canada) To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid‐specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

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Courtesy Rental Vehicle The dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like vehicle as a courtesy rental.

Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact the dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

Collision Damage Repair (U.S. and Canada) If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty.

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Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle.

As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. The dealer may have a collision repair center with GM-trained technicians and state‐of‐the‐art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment.

Insuring The Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.

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Customer Information

If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program (U.S. and Canada) on page 13‑8
or Roadside Assistance Program (Mexico) on page 13‑10.

Gather the following information: . Driver name, address, and

telephone number.

. Driver license number. . Owner name, address, and

telephone number.

. Vehicle license plate number. . Vehicle make, model, and

model year.

. Vehicle Identification

Number (VIN). Insurance company and policy number.

. General description of the

damage to the other vehicle. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. If the airbag has inflated, see What Will You See After an Airbag Inflates? on page 3‑35.

Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.

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Each bulletin contains instructions to assist in the diagnosis and service of the vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The Owner Manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus handling and shipping fees. Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus handling and shipping fees.

Current and Past Models Technical Service Bulletins and Manuals are available for current and past model GM vehicles.

ORDER TOLL FREE: 1-800-551-4123 Monday - Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. at: www.helminc.com. Or write to: Helm, Incorporated P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. All listed prices are quoted in U.S. funds. Make checks payable in U.S. funds.

If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.

Service Publications Ordering Information

Service Manuals Service Manuals have the diagnosis and repair information on the engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks.

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Reporting Safety Defects

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9

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Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-GMC-8782
(1-800-462-8782), or write: GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write: General Motors of Canada Limited Customer Communication Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Customer Information

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Vehicle Data Recording and Privacy This GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash, and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help the dealer technician service the vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings.

Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in the

vehicle were operating.

. Whether or not the driver and

passenger safety belts were buckled/fastened.

. How far, if at all, the driver was pressing the accelerator and/or brake pedal.

. How fast the vehicle was

traveling.

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This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by the vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as

law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.

OnStar® If the vehicle is equipped with an active OnStar system, that system may also record data in crash or near crash‐like situations. The OnStar Terms and Conditions provides information on data collection and use and is available in the OnStar glove box kit, at www.onstar.com (U.S.) or www.onstar.ca (Canada), or by pressing the Q button and speaking to an advisor.

Navigation System If the vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation system operating manual for information on stored data and for deletion instructions.

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Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information.

Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS‐210/220/310. Operation is subject to the following two conditions: 1. The device may not cause

interference.

2. The device must accept any

interference received, including interference that may cause undesired operation of the device.

Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.

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2 NOTES

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Accessories and

Modifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-40
Active Fuel Management® . . . . . 9-44
Add-On Electrical

Equipment . . . . . . . . . . . . . . . . . . 9-125

Adding a Snow Plow or

Similar Equipment . . . . . . . . . . . 9-125

Adjustable Throttle and

Brake Pedal . . . . . . . . . . . . . . . . . . 9-35

Adjustments

Lumbar, Front Seats . . . . . . . . . . . 3-6
Air Cleaner/Filter, Engine . . . . . 10-19
Air Vents . . . . . . . . . . . . . . . . . . . . . . 8-11
Airbag

Light On-Off . . . . . . . . . . . . . . . . . .5-21

Airbag System

Check . . . . . . . . . . . . . . . . . . . . . . . .3-48
How Does an Airbag

Restrain? . . . . . . . . . . . . . . . . . . .3-35

Passenger Sensing

System . . . . . . . . . . . . . . . . . . . . . .3-40

What Makes an Airbag

Inflate? . . . . . . . . . . . . . . . . . . . . . .3-34

Airbag System (cont.)

What Will You See After

an Airbag Inflates? . . . . . . . . . .3-35

When Should an Airbag

Inflate? . . . . . . . . . . . . . . . . . . . . . .3-32
Where Are the Airbags? . . . . . .3-31

Airbags

Adding Equipment to the

Vehicle . . . . . . . . . . . . . . . . . . . . . .3-46
On-Off Light . . . . . . . . . . . . . . . . . .5-21
On-Off Switch . . . . . . . . . . . . . . . .3-37
Passenger Status Indicator . . .5-23
Readiness Light . . . . . . . . . . . . . .5-20
Servicing Airbag-Equipped

Vehicles . . . . . . . . . . . . . . . . . . . . .3-46
System Check . . . . . . . . . . . . . . . .3-29

Alarm System

Anti-Theft . . . . . . . . . . . . . . . . . . . . .2-12
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-8
Antenna

Satellite Radio . . . . . . . . . . . . . . . .7-15

Anti-Theft

Alarm System . . . . . . . . . . . . . . . .2-12
Alarm System Messages . . . . .5-48

INDEX

i-1

Antilock Brake

System (ABS) . . . . . . . . . . . . . . . . 9-68
Warning Light . . . . . . . . . . . . . . . . .5-28

Appearance Care

Exterior . . . . . . . . . . . . . . . . . . . . 10-108
Interior . . . . . . . . . . . . . . . . . . . . . 10-112
Armrest Storage . . . . . . . . . . . . . . . . 4-1
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . 5-12
Assistance Program,

Roadside . . . . . . . . . . . . . . 13-8, 13-10
Audio Players . . . . . . . . . . . . . . . . . 7-15
CD . . . . . . . . . . . . . . . . . . . . . . . . . . .7-15
CD/DVD . . . . . . . . . . . . . . . . . . . . . .7-22

Audio System

Fixed Mast Antenna . . . . . . . . . .7-15
Radio Reception . . . . . . . . . . . . . .7-14
Rear Seat (RSA) . . . . . . . . . . . . .7-48
Theft-Deterrent Feature . . . . . . . . 7-2

Automatic

Door Locks . . . . . . . . . . . . . . . . . . . . 2-9
Headlamp System . . . . . . . . . . . . . 6-4
Automatic Transmission . . . . . . . 9-46
Fluid . . . . . . . . . . . . . . . . . 10-13, 10-16
Manual Mode . . . . . . . . . . . . . . . . .9-50
Shift Lock Control

Function Check . . . . . . . . . . . 10-40

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INDEX

Auxiliary

Roof Mounted Lamp . . . . . . . . . . . 6-7
Auxiliary Devices . . . . . . . . . . . . . . 7-34
Axle, Front . . . . . . . . . . . . . . . . . . . . 10-36
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-37

Battery . . . . . . . . . . . . . . . . . . . . . . . 10-34
Jump Starting . . . . . . . . . . . . . . . 10-98
Load Management . . . . . . . . . . . . . 6-9
Power Protection . . . . . . . . . . . . .6-10
Voltage and Charging

Messages . . . . . . . . . . . . . . . . . . .5-41
Blade Replacement, Wiper . . . 10-41
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 7-50
Brake

Pedal and Adjustable

Throttle . . . . . . . . . . . . . . . . . . . . . .9-35
Brake System Warning Light . . . 5-27
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-30
Antilock . . . . . . . . . . . . . . . . . . . . . . .9-68
Assist . . . . . . . . . . . . . . . . . . . . . . . . .9-69

Brakes (cont.)

Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-32