2011 GMC Savana Owners Manual

the Duramax Diesel Supplement. Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. As the vehicle owner, you are responsible for the scheduled maintenance in this section. We recommend having your dealer perform these services.

Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality. Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer. The maintenance schedule is for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 9‑12.

. Are driven on reasonable road

surfaces within legal driving limits.

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11-2

Service and Maintenance

The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 11‑7 and Maintenance Replacement Parts on page 11‑9. We recommend the use of genuine parts from your dealer.

Rotation of New Tires To maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed. Tires should be rotated every 12 000 km/7,500 mi. See Tire Rotation on page 10‑64.

. Use the recommended fuel. See Recommended Fuel on page 9‑40.

{ WARNING

Performing maintenance work can be dangerous. Some jobs can cause serious injury. Perform maintenance work only if you have the required know-how and the proper tools and equipment. If in doubt, see your dealer to have a qualified technician do the work. See Doing Your Own Service Work on page 10‑6.

At your dealer, you can be certain that you will receive the highest level of service available. Your dealer has specially trained service technicians, uses genuine replacement parts, as well as, up‐to‐date tools and equipment to ensure fast and accurate diagnostics.

Scheduled Maintenance

When the Change Engine Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 10‑10. An Emission Control Service. When the CHANGE ENGINE OIL SOON message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/ 600 mi. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer has trained service technicians who will perform this work and reset the system. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life

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system whenever the oil is changed. See Engine Oil Life System on page 10‑14. Every Engine Oil Change . Change engine oil and filter.

Reset oil life system. See Engine Oil on page 10‑10 and Engine Oil Life System on page 10‑14. An Emission Control Service.

. Engine coolant level check. See Engine Coolant on page 10‑22.

. Engine cooling system

inspection. Visual inspection of hoses, pipes, fittings, and clamps and replacement, if needed.

. Windshield washer fluid level check. See Washer Fluid on page 10‑30.

Service and Maintenance

11-3

. Windshield wiper blade

. Brake system inspection

inspection for wear, cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Exterior Care on page 10‑94. Worn or damaged wiper blade replacement. See Wiper Blade Replacement on page 10‑38. Tire inflation pressures check. See Tire Pressure on page 10‑58. Tire wear inspection. See Tire Inspection on page 10‑64.

. Rotate tires if necessary. See Tire Rotation on page 10‑64. Fluids visual leak check (or every 12 months, whichever occurs first). A leak in any system must be repaired and the fluid level checked. . Engine air cleaner filter

inspection. See Engine Air Cleaner/Filter on page 10‑20.

(or every 12 months, whichever occurs first).

. Steering and suspension

inspection. Visual inspection for damaged, loose, or missing parts or signs of wear. Lubricate the front suspension, kingpin bushings, steering linkage, and rear driveline center splines.

. Body hinges and latches, key

lock cylinders, folding seat hardware, and rear compartment hinges, linkage, and handle pivot points lubrication. See Recommended Fluids and Lubricants on page 11‑7. More frequent lubrication may be required when the vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak.

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11-4

Service and Maintenance

. Restraint system component

check. See Safety System Check on page 3‑22. Fuel system inspection for damage or leaks.

. Exhaust system and nearby heat

shields inspection for loose or damaged components.

. Vehicles with diesel engine

or GVWR above 4 536 kg (10,000 lbs) only: Shields inspection for damage or looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable to vehicles sold in the United States and recommended for vehicles sold in Canada.

Additional Required Services

Once a Month

At the First 160 km/100 Miles, 1 600 km/1,000 Miles, and 10 000 km/6,000 Miles

For vehicles with dual wheels: Check dual wheel nut torque. For proper torque, see Capacities and Specifications on page 12‑2.

Every 12 000 km/7,500 Miles . Rotate tires. Tires should

be rotated every 12 000 km/ 7,500 mi. See Tire Rotation on page 10‑64.

At Each Fuel Stop . Engine oil level check. See Engine Oil on page 10‑10.

. Engine coolant level check. See Engine Coolant on page 10‑22.

. Windshield washer fluid level check. See Washer Fluid on page 10‑30.

Tire inflation pressures check. See Tire Pressure on page 10‑58. Tire wear inspection. See Tire Inspection on page 10‑64.

Once a Year . See Starter Switch Check on

page 10‑37.

. See Automatic Transmission

Shift Lock Control Function Check on page 10‑37.

. See Ignition Transmission Lock

Check on page 10‑38.

. See Park Brake and P (Park)

Mechanism Check on page 10‑38.

. Accelerator pedal check for

damage, high effort, or binding. Replace if needed.

. Underbody flushing service.

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. Hood/Decklid/Liftgate/Liftglass

. All‐wheel drive only: Transfer

. Evaporative control system

Service and Maintenance

11-5

Support Gas Strut Service: Visually inspect gas strut, if equipped, for signs of wear, cracks, or other damage. Check the hold open ability of the gas strut. Contact your dealer if service is required.

First Engine Oil Change After Every 80 000 km/50,000 Miles . Engine air cleaner filter

replacement. See Engine Air Cleaner/Filter on page 10‑20. . Automatic transmission fluid change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid (4-Speed Transmission) on page 10‑15 or Automatic Transmission Fluid (6-Speed Transmission) on page 10‑17.

case fluid change (severe service) for vehicles mainly driven when frequently towing a trailer, or used for taxi, police, or delivery service. Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

inspection. Check all fuel and vapor lines and hoses for proper hook‐up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed. An Emission Control Service. The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle's useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.

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11-6

Service and Maintenance

First Engine Oil Change After Every 160 000 km/100,000 Miles . Automatic transmission fluid

change (normal service). See Automatic Transmission Fluid (4-Speed Transmission) on page 10‑15 or Automatic Transmission Fluid (6-Speed Transmission) on page 10‑17. . All‐wheel drive only: Transfer

case fluid change (normal service). Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud

and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

. Spark plug replacement and

spark plug wires inspection. An Emission Control Service.

First Engine Oil Change After Every 240 000 km/150,000 Miles . Engine cooling system

drain, flush, and refill (or every five years, whichever occurs first). See Engine Coolant on page 10‑22. An Emission Control Service.

. Engine drive belts inspection for fraying, excessive cracks, or obvious damage (or every 10 years, whichever occurs first). Replace, if needed.

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Service and Maintenance

11-7

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine, see the maintenance schedule section in the Duramax Diesel Supplement. Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Parking Brake Cable Guides

Power Steering System

Fluid/Lubricant

The engine requires engine oil approved to the dexos™ specification. Oils meeting this specification can be identified with the dexos™ certification mark. Look for and use only an engine oil that displays the dexos™ certification mark of the proper viscosity grade. See Engine Oil on page 10‑10. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10‑22. DOT 3 Hydraulic Brake Fluid (GM Part No. 12377967, in Canada 89021320). Optikleen® Washer Solvent. Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. GM Power Steering Fluid (GM Part No. 89021184, in Canada 89021186).

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11-8

Service and Maintenance

Usage

Automatic Transmission

Key Lock Cylinders

Chassis Lubrication

Front Wheel Bearings

Front and Rear Axle

Transfer Case

Fluid/Lubricant

DEXRON®‐VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. 1051344, in Canada 993037). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678). DEXRON®‐VI Automatic Transmission Fluid.

One-Piece Propshaft Slip Yoke

Spline, Two-Piece Propshaft

Slip-in-Tube Spline

Hood Hinges

Weatherstrip Conditioning

Weatherstrip Squeaks

Spline Lubricant, Special Lubricant (GM Part No. 12345879, in Canada 10953511).

Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 992887). Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).

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Service and Maintenance

11-9

Maintenance Replacement Parts If the vehicle has the Duramax® diesel engine, see the Duramax diesel supplement for more information. Replacement parts identified below by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter Engine Oil Filter

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8

Spark Plugs

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8

Wiper Blades – 56.0 cm (22 in)

15950115

A3097C

25010792
89017524

12568387
12621258
25949887

PF47
PF48

41-101
41-110

—

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11-10

Service and Maintenance

Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record

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Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont'd)

Service and Maintenance

11-11

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11-12

Service and Maintenance

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont'd)

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Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

12-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle engine code.

Service Parts Identification Label This label, on the rear edge of the passenger side front door, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

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12-2

Technical Data

Vehicle Data

Capacities and Specifications If the vehicle has a diesel engine, see the Duramax diesel supplement for more information. The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑7 for more information.

Application

Air Conditioning Refrigerant R134a

Cooling System without Rear Heat

4.3L V6
4.8L V8, 5.3L V8
6.0L V8

Cooling System with Rear Heat

4.3L V6
4.8L V8, 5.3L V8
6.0L V8

Capacities

Metric

English

For the air conditioning system refrigerant charge amount, see the refrigerant label located under the

hood. See your dealer for more information.

9.5 L 11.8 L 13.1 L

12.3 L 14.6 L 16.1 L

10.0 qt 12.4 qt 13.8 qt

13.0 qt 15.4 qt 17.0 qt

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Application

Engine Oil with Filter

4.3L V6
4.8L V8, 5.3L V8, 6.0L V8

Fuel Tank

Cutaway (Optional Tank)* Cutaway (Standard Tank) Passenger and Cargo

Technical Data

12-3

Capacities

Metric

4.3 L 5.7 L

215.7 L 124.9 L 117.3 L

English

4.5 qt 6.0 qt

57.0 gal 33.0 gal 31.0 gal

* 4 039 mm (159 inch) wheelbase or 4 496 mm (177 inch) wheelbase only Transmission Fluid (Pan Removal and Filter Replacement)

4-SPD 4L60-E 6-SPD 6L90

4.7 L 6.0 L

Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

190 Y

5.0 qt 6.3 qt 140 ft lb

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12-4

Technical Data

Engine

VIN Code

Transmission

Engine Specifications

4.3L V6
4.8L V8
5.3L V8
6.0L V8

Automatic Automatic Automatic Automatic

Spark Plug Gap 1.52 mm (0.060 in) 1.02 mm (0.040 in) 1.02 mm (0.040 in) 1.02 mm (0.040 in)

Engine Drive Belt Routing

V6 Engines

V8 Engines

If the vehicle has a diesel engine, see the Duramax diesel supplement for more information.

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Customer Information

Customer Information

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . 13-1

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . 13-3

Customer Assistance for Text

Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement

Program . . . . . . . . . . . . . . . . . . . . 13-5

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . 13-5

Scheduling Service

Appointments . . . . . . . . . . . . . . 13-7

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . . 13-9
Service Publications

Ordering Information . . . . . . 13-12

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 13-13

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 13-13

Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-14

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
OnStar® . . . . . . . . . . . . . . . . . . . . 13-15
Radio Frequency

Identification (RFID) . . . . . . . 13-16

Radio Frequency

Statement . . . . . . . . . . . . . . . . . 13-16

Customer Information

13-1

Customer Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.

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13-2

Customer Information

If after contacting a

STEP TWO: member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call 1-800-462-8782, Customer Assistance prompt. In Canada, call General Motors of Canada Customer Communication at 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification Number

(VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting GMC, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and the dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filling out a court action, use of the program is free of charge and your case will generally be heard within

40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

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For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
The inquiry should be accompanied by the Vehicle Identification Number (VIN).

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

Customer Information

13-3

Customer Assistance Offices GMC encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail GMC, the letter should be addressed to: United States GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com 1-800-GMC-8782 (1-800-462-8782) 1-800-462-8583 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-462-8782
From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) Front U.S. Virgin Islands: 1-800-496-9994

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13-4

Customer Information

Canada General Motors of Canada Limited Customer Communication Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmc.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-268-6800
All Overseas Locations Please contact the local General Motors Business Unit.

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Av. Ejercito Nacional #843
Col. Granada C.P. 11520, Mexico, D.F. 01-800-466-0801
Long Distance: 011-52-53 29 0801

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech impaired and who use Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with GMC by dialing: 1-800-462-8583. TTY users in Canada can dial 1-800-263-3830.

Online Owner Center

GMC Owner Center (U.S.) www.gmcownercenter.com Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty

information, and more.

. Store online service and

maintenance records.

. GMC dealer locator for service

nationwide.

. Exclusive privileges and offers. . Recall notices for your specific

vehicle.

. OnStar and GM Cardmember Services Earnings summaries.

Other Helpful Links GMC — www.gmc.com GMC Merchandise — www.gmccollection.com

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Help Center — www.gmc.com/ helpcenter

FAQ (Frequently Asked Questions) . Contact Us My GM Canada www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: . My Showroom: Find and save

information on vehicles and current offers in your area.

. My Dealers: Save details such as address and phone number for each of your preferred GM dealers.

. My Driveway: Access quick

links to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.

. My Preferences: Manage your profile and use tools and forms with greater ease.

To sign up, visit the My GM.ca section within www.gm.ca.

GM Mobility Reimbursement Program

This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment

Customer Information

13-5

required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

Roadside Assistance Program For U.S.‐purchased vehicles, call 1‐800‐462‐8782; (Text Telephone (TTY): 1‐888‐889‐2438). For Canadian‐purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year.

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13-6

Customer Information

Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and

home telephone number. Telephone number of your location. Location of the vehicle.

. Model, year, color, and license

plate number of the vehicle. . Odometer reading, Vehicle

Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.

Roadside Assistance is not a part of the New Vehicle Limited Warranty. GMC and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. GMC and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock‐Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.

. Emergency Tow From a Public

Road or Highway: Tow to the nearest GMC dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service to

jump start a dead battery. Trip Routing Service: Detailed maps of North America when requested either with the most direct route or the most scenic route. Additional travel information is also available. Allow three weeks for delivery.

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Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/160 000 km (100,000 mi) Powertrain warranty period. Items considered are hotel, meals, and rental car.

Services Not Included in Roadside Assistance

Impound towing caused by violation of any laws. Legal fines.

. Mounting, dismounting,

or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.

Services Specific to Canadian‐Purchased Vehicles Fuel Delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Limit of six requests per year. Trip Interruption Benefits and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.

Customer Information

13-7

. Alternative Service: If

assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

Scheduling Service Appointments When the vehicle requires warranty service, contact the dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, the dealer can help minimize your inconvenience.

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13-8

Customer Information

If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call the dealership, let them know this, and ask for instructions. If the dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same-day repair.

Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid‐specific warranties in both the U.S. and Canada.

The Courtesy Transportation program is no longer available for cutaway vehicles. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation

options. Depending on the circumstances, the dealer can offer one of the following:

Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one‐way or round‐trip shuttle service within reasonable time and distance parameters of the dealer's area.

Public Transportation or Fuel Reimbursement If the vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM

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for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See the dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.

Courtesy Rental Vehicle The dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel

usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact the dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

Customer Information

13-9

Collision Damage Repair If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty.

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13-10

Customer Information

Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle

Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. The dealer may have a collision repair center with GM-trained technicians and state‐of‐the‐art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring The Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs by using

aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.

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Customer Information

13-11

Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program on page 13‑5. Gather the following information: . Driver name, address, and

telephone number.

. Driver license number. . Owner name, address, and

telephone number.

. Vehicle license plate number. . Vehicle make, model, and

model year.

. Vehicle Identification

Number (VIN).

Insurance company and policy number.

. General description of the

damage to the other vehicle. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. If the airbag has inflated, see What Will You See After an Airbag Inflates? on page 3‑30. Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty.

Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.

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13-12

Customer Information

Service Publications Ordering Information

Service Manuals Service Manuals have the diagnosis and repair information on the engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of the vehicle.

Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The Owner Manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus handling and shipping fees. Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus handling and shipping fees.

Current and Past Models Technical Service Bulletins and Manuals are available for current and past model GM vehicles.

ORDER TOLL FREE: 1-800-551-4123 Monday - Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. at: www.helminc.com. Or write to: Helm, Incorporated P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. All listed prices are quoted in U.S. funds. Make checks payable in U.S. funds.

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Customer Information

13-13

Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9

Reporting Safety Defects

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

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13-14

Customer Information

Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-GMC-8782
(1-800-462-8782), or write: GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write: General Motors of Canada Limited Customer Communication Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Vehicle Data Recording and Privacy This GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash, and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help the dealer technician service the vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings.

Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in the

vehicle were operating.

. Whether or not the driver and

passenger safety belts were buckled/fastened.

. How far, if at all, the driver was pressing the accelerator and/or brake pedal.

. How fast the vehicle was

traveling.

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Customer Information

13-15

GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.

OnStar® If the vehicle is equipped with an active OnStar system, that system may also record data in crash or near crash‐like situations. The OnStar Terms and Conditions provides information on data collection and use and is available in the OnStar glove box kit, at www.onstar.com (U.S.) or www.onstar.ca (Canada), or by pressing the Q button and speaking to an advisor.

This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by the vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.

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Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.

13-16

Customer Information

Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information.

Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS‐210/220/310. Operation is subject to the following two conditions: 1. The device may not cause

interference.

2. The device must accept any

interference received, including interference that may cause undesired operation of the device.

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Accessories and

Modifications . . . . . . . . . . . . . . . . . 10-4
Accessory Power . . . . . . . . . . . . . . 9-22
Add-On Electrical

Equipment . . . . . . . . . . . . . . . . . . . 9-57
Air Cleaner/Filter, Engine . . . . . 10-20
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-7
Airbag

Light On-Off . . . . . . . . . . . . . . . . . .5-18

Airbag System

Check . . . . . . . . . . . . . . . . . . . . . . . .3-41
How Does an Airbag

Restrain? . . . . . . . . . . . . . . . . . . .3-30

Passenger Sensing

System . . . . . . . . . . . . . . . . . . . . . .3-35

What Makes an Airbag

Inflate? . . . . . . . . . . . . . . . . . . . . . .3-29

What Will You See After

an Airbag Inflates? . . . . . . . . . .3-30

When Should an Airbag

Inflate? . . . . . . . . . . . . . . . . . . . . . .3-28
Where Are the Airbags? . . . . . .3-26

INDEX

i-1

Airbags

Adding Equipment to the

Vehicle . . . . . . . . . . . . . . . . . . . . . .3-40
On-Off Light . . . . . . . . . . . . . . . . . .5-18
On-Off Switch . . . . . . . . . . . . . . . .3-32
Passenger Status Indicator . . .5-19
Readiness Light . . . . . . . . . . . . . .5-17
Servicing Airbag-Equipped

Vehicles . . . . . . . . . . . . . . . . . . . . .3-39
System Check . . . . . . . . . . . . . . . .3-24
All-Wheel Drive . . . . . . . . . 9-33, 10-34
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-7
Anti-Theft

Alarm System Messages . . . . .5-38

Antilock Brake

System (ABS) . . . . . . . . . . . . . . . . 9-33
Warning Light . . . . . . . . . . . . . . . . .5-24

Appearance Care

Exterior . . . . . . . . . . . . . . . . . . . . . 10-94
Interior . . . . . . . . . . . . . . . . . . . . . . 10-98
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Assistance Program,

Roadside . . . . . . . . . . . . . . . . . . . . . 13-5
Audio Players . . . . . . . . . . . . . . . . . 7-12
CD . . . . . . . . . . . . . . . . . . . . . . . . . . .7-12

Audio System

Fixed Mast Antenna . . . . . . . . . .7-12
Radio Reception . . . . . . . . . . . . . . 7-11
Theft-Deterrent Feature . . . . . . . . 7-3

Automatic

Door Locks . . . . . . . . . . . . . . . . . . . . 2-9
Headlamp System . . . . . . . . . . . . . 6-3

Automatic

Transmission . . . . . . . . . . . 9-25, 9-28
Fluid . . . . . . . . . . . . . . . . . 10-15, 10-17
Manual Mode . . . . . . . . . . . . . . . . .9-31

Automatic Transmission

Shift Lock Control Function Check . . . . . . . . . . . . . 10-37
Auxiliary Devices . . . . . . . . . . . . . . 7-18
Axle, Front . . . . . . . . . . . . . . . . . . . . 10-34
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-35

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i-2

INDEX

Battery . . . . . . . . . . . . . . . . . . . . . . . 10-33
Jump Starting . . . . . . . . . . . . . . . 10-86
Load Management . . . . . . . . . . . . . 6-6
Power Protection . . . . . . . . . . . . . . 6-7
Voltage and Charging

Messages . . . . . . . . . . . . . . . . . . .5-32
Blade Replacement, Wiper . . . 10-38
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 7-23
Brake System Warning Light . . . 5-23
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-30
Antilock . . . . . . . . . . . . . . . . . . . . . . .9-33
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-31
Parking . . . . . . . . . . . . . . . . . . . . . . .9-34
System Messages . . . . . . . . . . . .5-32
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Break-In, New Vehicle . . . . . . . . . 9-17
Bulb Replacement . . . . . . . . . . . . 10-44

Center High-Mounted

Stoplamp (CHMSL) . . . . . . . 10-42

Front Turn Signal, Sidemarker, and Parking Lamps . . . . . . . . . . . . 10-41
Halogen Bulbs . . . . . . . . . . . . . . 10-39

Bulb Replacement (cont.)

Headlamps . . . . . . . . . . 10-39, 10-40
License Plate Lamps . . . . . . . 10-43
Taillamps . . . . . . . . . . . . . . . . . . . 10-41
Buying New Tires . . . . . . . . . . . . . 10-67

Calibration . . . . . . . . . . . . . . . . . . . . . . 5-4
California

Fuel Requirements . . . . . . . . . . .9-41
Perchlorate Materials

Requirements . . . . . . . . . . . . . . .10-3
Warning . . . . . . . . . . . . . . . . . . . . . .10-3
Canadian Vehicle Owners . . . . . . . . iii Capacities and

Specifications . . . . . . . . . . . . . . . . 12-2

Carbon Monoxide

Engine Exhaust . . . . . . . . . . . . . . .9-24
Winter Driving . . . . . . . . . . . . . . . . . 9-9
Cargo Door Relocking . . . . . . . . . . 2-8
Cautions, Danger, and

Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv CD Player . . . . . . . . . . . . . . . . . . . . . 7-12
Center High-Mounted

Stoplamp (CHMSL) . . . . . . . . . 10-42
Chains, Tire . . . . . . . . . . . . . . . . . . 10-72

Charging

System Light

. . . . . . . . . . . . . . . . .5-20

Check

Engine Light . . . . . . . . . . . . . . . . . .5-20
Ignition

Transmission Lock . . . . . . . . 10-38

Child Restraints

Infants and Young

Children . . . . . . . . . . . . . . . . . . . . .3-44

Lower Anchors and

Tethers for Children . . . . . . . . .3-50
Older Children . . . . . . . . . . . . . . . .3-42
Securing . . . . . . . . . . 3-57, 3-59, 3-62
Systems . . . . . . . . . . . . . . . . . . . . . .3-47
Cigarette Lighter . . . . . . . . . . . . . . . . 5-9
Circuit Breakers . . . . . . . . . . . . . . 10-45
Cleaning

Exterior Care . . . . . . . . . . . . . . . 10-94
Interior Care . . . . . . . . . . . . . . . . 10-98

Climate Control System

Rear Heating System . . . . . . . . . . 8-4
Climate Control Systems . . . . . . . 8-1
Air Conditioning . . . . . . . . . . . . . . . 8-1
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

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INDEX

i-3

Driving

Characteristics and

Towing Tips . . . . . . . . . . . . . . . . .9-46
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Highway Hypnosis . . . . . . . . . . . . . 9-7