2010 GMC Savana Owners Manual

Download PDF Manual
6-100 Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer ﬂuid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: • Extreme dusty conditions • Sand and salt • Heat and sun • Snow and ice, without proper removal Aluminum Wheels Notice: Using strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, could damage the surface of the wheel(s). The repairs would not be covered by the vehicle warranty. Use only approved cleaners on aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by the vehicle warranty. Use chrome polish on chrome wheels only. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because the surface could be damaged. Do not use chrome polish on aluminum wheels. Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the vehicle warranty. Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. 6-101 Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint ﬁnish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle. Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty. Finish Damage Any stone chips, fractures or deep scratches in the ﬁnish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of ﬁnish damage can be corrected in your dealer’s/retailer’s body and paint shop. 6-102 Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, ﬂoor pan, and exhaust system even though they have corrosion protection. At least every spring, ﬂush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being ﬂushed. Your dealer/retailer or an underbody car washing system can do this. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs ﬁrst. Vehicle Identiﬁcation Vehicle Identiﬁcation Number (VIN) This legal identiﬁer is in the front corner of the instrument panel, on the driver side. It can be seen through the windshield from outside. The VIN also appears on the Certiﬁcation/Tire and Service Parts labels and certiﬁcates of title and registration. Engine Identiﬁcation The eighth character in the VIN is the engine code. This code identiﬁes the vehicle’s engine, speciﬁcations, and replacement parts. See “Engine Speciﬁcations” under Capacities and Speciﬁcations on page 6-110 for the vehicle’s engine code. Service Parts Identiﬁcation Label This label, on the front passenger door frame, has the following information: • Vehicle Identiﬁcation Number (VIN) • Model designation • Paint information • Production options and special equipment Do not remove this label from the vehicle. 6-103 Electrical System Add-On Electrical Equipment Notice: Do not add anything electrical to the vehicle unless you check with your dealer/retailer ﬁrst. Some electrical equipment can damage the vehicle and the damage would not be covered by the vehicle’s warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain the vehicle battery, even if the vehicle is not operating. The vehicle has an airbag system. Before attempting to add anything electrical to the vehicle, see Servicing Your Airbag-Equipped Vehicle on page 2-77 and Adding Equipment to Your Airbag-Equipped Vehicle on page 2-78. Headlamp Wiring The headlamp wiring is protected by fuses in the engine compartment fuse block. An electrical overload will cause the lamps to ﬂicker on and off, or in some cases to remain off. If this happens, have your headlamp wiring checked right away. Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. Although the circuit is protected from electrical overload, overload due to heavy snow, etc., may cause wiper linkage damage. Always clear ice and heavy snow from the windshield before using the windshield wipers. If the overload is caused by some electrical problem and not snow, etc., be sure to get it ﬁxed. Fuses and Circuit Breakers The wiring circuits in the vehicle are protected from short circuits by a combination of fuses and circuit breakers. This greatly reduces the chance of ﬁres caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. Floor Console Fuse Block The ﬂoor console fuse block is located under the driver seat. 6-104 Mini-Fuse Usage F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 F13 F14 F15 F17 F18 F19 F20 F21 Empty Steering Wheel Sensor Auxiliary Parking Lamps (Cut-Away) Front Park Lamps Trailer Park Lamps Upﬁtter Park Lamps Right Rear Park Lamp Left Rear Park Lamp Outside Rear View Mirror Switch Airbag/AOS Empty Empty Heating, Ventilation and Air Conditioning 2 Heating, Ventilation and Air Conditioning 1 Empty Outside Rear View Mirror Heater Rear Window Defogger Compass Radio/Chime Remote Function Actuator/Tire Pressure Monitor 6-105 Mini-Fuse Usage Relays Usage F22 F23 F25 F26 F27 F30 F31 F32 F33 F34 F35 F36 F37 F38 Ignition Switch/Discrete Logic Ignition Sensor (PK3) Instrument Panel Cluster Heating, Ventilation and Air Conditioning Control Auxiliary/Trailer Backup Tail Lamps Backup Upﬁtter Courtesy Lamps Front Door Lock Rear Door Lock Cargo Door Unlock Passenger Door Unlock Rear Passenger Door Unlock Driver Door Unlock Empty Empty J-Case Fuse Usage F16 F24 F28 F29 Upﬁtter Auxiliary 1 Empty Upﬁtter Auxiliary 2 Reading Lamps Rear Blower 6-106 K1 K2 K3 K4 K5 K6 Run (High Current Micro) Empty (High Current Micro) Park Lamps (High Current Micro) Upﬁtter Auxiliary 2 (High Current Mini) Rear Defogger (High Current Micro) Retained Accessory Power (RAP) (High Current Micro) Circuit Breaker Usage CB1 CB2 Power Seats Power Windows Engine Compartment Fuse Block The fuse block is located in the engine compartment on the driver side of the vehicle. Notice: Spilling liquid on any electrical components on the vehicle may damage it. Always keep the covers on any electrical component. Mini Fuse 10 11 12 13 14 16 17 18 19 20 21 22 23 24 25 26 Usage Right Stop/Turn Trailer Spare Spare Fuel System Control Module Ignition Body Control Module 5 Body Control Module 7 Body Control Module 4 Instrument Panel Cluster Trailer Wiring Spare Brake Switch Windshield Washer Horn Transmission Air Conditioning Compressor Engine Control Module Battery Spare Left Stop/Turn Trailer Spare Spare Fuel Pump Auxiliary Power Outlet Body Control Module 3 6-107 Mini Fuse Usage Mini Fuse Usage 27 28 29 30 31 32 33 34 35 36 51 52 53 54 55 56 58 59 Special Equipment Option Airbag Steering Wheel Sensor Engine Control Module Ignition/Glow Plug Module Transmission Control Module Ignition Transmission Control Module Battery Spare Spare Fuel Operated Heater Module Spare Left high Beam Headlamp Right High Beam Headlamp Left Low Beam Headlamp Right Low Beam Headlamp Wiper Canister Vent Solenoid Body Control Module 2 Body Control Module 1 61 62 63 64 65 66 67 68 69 70 71 72 73 75 76 77 78 79 Spare Oxygen Sensor 2 (Post) Fan Clutch (EV) Mass Air Flow/Canister/LAMBDA Odd Ignition/Injectors Daytime Running Lamps 2 (LOLVL-V22) Daytime Running Lamps 1 (LOLVL-V22) Auxiliary Stop Lamps Spare Spare Fuel Heater Body Control Module 6 Lighter/Data Link Connection V6 Fuel Injectors Spare Oxygen Sensor 2 (Pre) Engine Control Module Powertrain Even Ignition/Injectors 6-108 J-Case Fuse Usage Relay Usage 41 42 43 44 45 46 47 74 ABS Motor ABS Module Spare Trailer Wiring Fan High Starter Solenoid Engine Control Module/Powertrain Fuel System Control Module Battery Fan Lo Front Blower 15 37 38 39 40 48 49 50 57 60 Run/Crank Spare Fuel Pump Crank Air Conditioning Compressor Fan High Powertrain Fan Clutch (EV) Fan Low Fan Control 6-109 Capacities and Speciﬁcations If your vehicle has the DURAMAX Diesel engine, see the DURAMAX Diesel manual for more information. The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 7-11 for more information. Application Air Conditioning Refrigerant R134a Cooling System without Rear Heat 4.3L V6 4.8L V8, 5.3L V8 6.0L V8 Cooling System with Rear Heat 4.3L V6 4.8L V8, 5.3L V8 6.0L V8 Engine Oil with Filter 4.3L V6 4.8L V8, 5.3L V8, 6.0L V8 6-110 Capacities Metric English For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer/retailer for more information. 9.5 L 11.8 L 13.1 L 12.3 L 14.6 L 16.1 L 4.3 L 5.7 L 10.0 qt 12.4 qt 13.8 qt 13.0 qt 15.4 qt 17.0 qt 4.5 qt 6.0 qt Application Fuel Tank Cutaway (Optional Tank)* Cutaway (Standard Tank) Passenger and Cargo Metric 215.7 L 124.9 L 117.3 L Capacities English 57.0 gal 33.0 gal 31.0 gal * 159 inch (4 039 mm) wheelbase or 177 inch (4 496 mm) wheelbase only Transmission Fluid (Pan Removal and Filter Replacement) 4-SPD 4L60-E 6-SPD 6L90 Wheel Nut Torque All capacities are approximate. When adding, be sure to ﬁll to the approximate level, as recommended in this manual. Recheck ﬂuid level after ﬁlling. 4.7 L 6.0 L 190 Y 5.0 qt 6.3 qt 140 ft lb Engine VIN Code Transmission Engine Speciﬁcations 4.3L V6 4.8L V8 5.3L V8 6.0L V8 Automatic Automatic Automatic Automatic Spark Plug Gap 1.52 mm (0.060 in) 1.01 mm (0.040 in) 1.01 mm (0.040 in) 1.01 mm (0.040 in) 6-111 ✍ NOTES 6-112 Section 7 Maintenance Schedule Maintenance Schedule ......................................7-2 Introduction ...................................................7-2 Scheduled Maintenance ...................................7-3 Owner Checks and Services ............................7-9 Recommended Fluids and Lubricants ...............7-11 Maintenance Replacement Parts .....................7-13 Engine Drive Belt Routing ..............................7-14 Maintenance Record .....................................7-15 7-1 Maintenance Schedule Introduction This maintenance section applies to vehicles with a gasoline engine. For diesel engine vehicles, see the maintenance schedule section in the DURAMAX Diesel manual. Notice: Maintenance intervals, checks, inspections, recommended ﬂuids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality. Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer/retailer. The maintenance schedule is for vehicles that: • carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Loading the Vehicle on page 5-17. • are driven on reasonable road surfaces within legal driving limits. • use the recommended fuel. See Gasoline Octane on page 6-6. { WARNING: Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualiﬁed technician do the work. See Doing Your Own Service Work on page 6-4. At your General Motors dealer/retailer, you can be certain that you will receive the highest level of service available. Your dealer /retailer has specially trained 7-2 service technicians, uses genuine GM replacement parts, as well as, up to date tools and equipment to ensure fast and accurate diagnostics. The proper replacement parts, ﬂuids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 7-11 and Maintenance Replacement Parts on page 7-13. We recommend the use of genuine parts from your dealer/retailer. Rotation of New Tires To maintain ride, handling, and performance of the vehicle, it is important that the ﬁrst rotation service for new tires be performed when they have 8 000 to 13 000 km (5,000 to 8,000 miles). See Tire Inspection and Rotation on page 6-69. Scheduled Maintenance When the Change Engine Oil Soon Message Displays Change engine oil and ﬁlter. See Engine Oil on page 6-15. An Emission Control Service. When the Change Engine Oil Soon message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/600 miles. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and ﬁlter must be changed at least once a year and the oil life system must be reset. Your dealer/retailer has trained service technicians who will perform this work and reset the system. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 6-18. When the Change Engine Oil Soon message displays, certain services, checks, and inspections are required. The services described for Maintenance I should be performed at every engine oil change. The services described for Maintenance II should be performed when: • Maintenance I was performed the last time the engine oil was changed. • It has been 10 months or more since the Change Engine Oil Soon message has displayed or since the last service. Maintenance I • Change engine oil and ﬁlter. See Engine Oil on page 6-15. An Emission Control Service. • Engine coolant level check. See Engine Coolant on page 6-28. • Windshield washer ﬂuid level check. See Windshield Washer Fluid on page 6-36. 7-3 • Tire inﬂation check. See Inﬂation - Tire Pressure on page 6-63. • Tire wear inspection. See Tire Inspection and Rotation on page 6-69. • Rotate tires. See Tire Inspection and Rotation on page 6-69. • Fluids visual leak check (or every 12 months, whichever occurs ﬁrst). A leak in any system must be repaired and the ﬂuid level checked. • Engine air cleaner ﬁlter inspection (vehicles driven in dusty conditions only). See Engine Air Cleaner/Filter on page 6-19. • Brake system inspection (or every 12 months, whichever occurs ﬁrst). Maintenance II • Perform all services described in Maintenance I. • Steering and suspension inspection. Visual inspection for damaged, loose, or missing parts or signs of wear. • Lubricate the front suspension, kingpin bushings, steering linkage, and rear driveline center splines. • Engine cooling system inspection. Visual inspection of hoses, pipes, ﬁttings, and clamps and replacement, if needed. 7-4 • Windshield wiper blade inspection for wear, cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Windshield and Wiper Blades on page 6-101. Worn or damaged wiper blade replacement. See Windshield Wiper Blade Replacement on page 6-54. • Body hinges and latches, key lock cylinders, folding seat hardware, and rear compartment hinges, linkage, and handle pivot points lubrication. See Recommended Fluids and Lubricants on page 7-11. More frequent lubrication may be required when vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak. • Restraint system component check. See Checking the Restraint Systems on page 2-79. • Automatic transmission ﬂuid level check and adding ﬂuid, if needed. See Automatic Transmission Fluid (4-Speed Transmission) on page 6-20 or Automatic Transmission Fluid (6-Speed Transmission) on page 6-23. • All-wheel drive vehicles: Transfer case ﬂuid level check and adding ﬂuid, if needed. • Engine air cleaner ﬁlter inspection. See Engine Air Cleaner/Filter on page 6-19. • Vehicles with diesel engine or GVWR above 4 536 kg (10,000 lbs) only: Shields inspection for damage or looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable to vehicles sold in the United States and recommended for vehicles sold in Canada. Additional Required Services At the First 160 km/100 Miles, 1 600 km/ 1,000 Miles, and 10 000 km/6,000 Miles • For vehicles with dual wheels: Check dual wheel nut torque. For proper torque, see Capacities and Speciﬁcations on page 6-110. At Each Fuel Stop • Engine oil level check. See Engine Oil on page 6-15. • Engine coolant level check. See Engine Coolant on page 6-28. • Windshield washer ﬂuid level check. See Windshield Washer Fluid on page 6-36. Once a Month • Tire inﬂation check. See Inﬂation - Tire Pressure on page 6-63. • Tire wear inspection. See Tire Inspection and Rotation on page 6-69. Once a Year • Starter switch check. See Owner Checks and Services on page 7-9. • Parking brake and automatic transmission P (Park) mechanism check. See Owner Checks and Services on page 7-9. • Automatic transmission shiftlock control system check. See Owner Checks and Services on page 7-9. • Ignition transmission lock check. See Owner Checks and Services on page 7-9. • Engine cooling system and pressure cap pressure check. Radiator and air conditioning condenser outside cleaning. See Cooling System on page 6-26. • Exhaust system and nearby heat shields inspection for loose or damaged components. • Throttle system inspection for interference, binding or for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables. First Engine Oil Change After Every 40 000 km/25,000 Miles • Fuel system inspection for damage or leaks. 7-5 First Engine Oil Change After Every 80 000 km/50,000 Miles • Engine air cleaner ﬁlter replacement. See Engine Air Cleaner/Filter on page 6-19. • Automatic transmission ﬂuid change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid (4-Speed Transmission) on page 6-20 or Automatic Transmission Fluid (6-Speed Transmission) on page 6-23. • All-wheel drive only: Transfer case ﬂuid change (severe service) for vehicles mainly driven when frequently towing a trailer, or used for taxi, police, or delivery service. Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case ﬂuid. Contaminated ﬂuid will decrease the life of the transfer case and should be replaced. • Evaporative control system inspection. Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed. An Emission Control Service. The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. 7-6 First Engine Oil Change After Every 240 000 km/150,000 Miles • Engine cooling system drain, ﬂush, and reﬁll, cooling system and cap pressure check, and cleaning of outside of radiator and air conditioning condenser (or every 5 years, whichever occurs ﬁrst). See Engine Coolant on page 6-28. An Emission Control Service. • Engine accessory drive belt inspection for fraying, excessive cracks, or obvious damage and replacement, if needed. An Emission Control Service. First Engine Oil Change After Every 160 000 km/100,000 Miles • Automatic transmission ﬂuid change (normal service). See Automatic Transmission Fluid (4-Speed Transmission) on page 6-20 or Automatic Transmission Fluid (6-Speed Transmission) on page 6-23. • All-wheel drive only: Transfer case ﬂuid change (normal service). Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case ﬂuid. Contaminated ﬂuid will decrease the life of the transfer case and should be replaced. • Spark plug replacement and spark plug wires inspection. An Emission Control Service. 7-7 Scheduled Maintenance Service Maintenance I Maintenance II • • • • • • • • • Change engine oil and ﬁlter. Reset oil life system. Engine coolant level check. Windshield washer ﬂuid level check. Tire inﬂation pressures check. Tire wear inspection. Rotate tires. Fluids visual leak check. Engine air cleaner ﬁlter inspection (vehicles driven in dusty conditions only). Brake system inspection. Chassis components lubrication. Steering and suspension inspection. Engine cooling system inspection. Windshield wiper blades inspection. Body components lubrication. Restraint system components check. Automatic transmission ﬂuid level check. All-wheel drive only: Transfer case ﬂuid level check. Engine air cleaner ﬁlter inspection (vehicles not driven in dusty conditions). Shields inspection. 7-8 • • • • • • • • • • • • • • • • • • • Owner Checks and Services Starter Switch Check Automatic Transmission Shift Lock Control System Check { WARNING: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 3-35. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service. { WARNING: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See Parking Brake on page 3-35. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service. 7-9 Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position. • The ignition should turn to LOCK/OFF only when the shift lever is in P (Park). • The ignition key should come out only in LOCK/OFF. Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission P (Park) Mechanism Check Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. • To check the parking brake’s holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. • To check the P (Park) mechanism’s holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake. Contact your dealer/retailer if service is required. { WARNING: When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. 7-10 Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel manual. Fluids and lubricants identiﬁed below by name, part number, or speciﬁcation can be obtained from your dealer/retailer. Usage Engine Oil Engine Coolant Hydraulic Brake System Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 6-15. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 6-28. DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 12377967, in Canada 89021320). Usage Windshield Washer Fluid/Lubricant Optikleen® Washer Solvent. Parking Brake Cable Guides Power Steering System Automatic Transmission Key Lock Cylinders Chassis Lubrication Front Wheel Bearings Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. U.S. 1051344, in Canada 993037). 7-11 Usage Fluid/Lubricant Usage Fluid/Lubricant Front and Rear Axle SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) or equivalent meeting GM Speciﬁcation 9986115. Transfer Case DEXRON®-VI Automatic Transmission Fluid. One-Piece Propshaft Slip Yoke Spline, Two-Piece Propshaft Slip-in-Tube Spline Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830. Hood Hinges Weatherstrip Conditioning Weatherstrip Squeaks Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teﬂon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437). 7-12 Maintenance Replacement Parts If the vehicle has the DURAMAX Diesel engine, see the DURAMAX Diesel manual for more information. Replacement parts identiﬁed below by name, part number, or speciﬁcation can be obtained by your dealer/retailer. Part GM Part Number ACDelco Part Number Engine Air Cleaner/Filter Engine Oil Filter 4.3L V6 4.8L V8, 5.3L V8, 6.0L V8 Spark Plugs 4.3L V6 4.8L V8, 5.3L V8, 6.0L V8 Wiper Blades — 22 in (56.0 cm) 15950115 25010792 89017524 12607234 12621258 25949887 A3097C PF47 PF48 41-993 41-110 — 7-13 Engine Drive Belt Routing V6 Engines If your vehicle has the DURAMAX ® Diesel engine, see the DURAMAX ® Diesel manual for more information. V8 Engines 7-14 Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts. Date Odometer Reading Serviced By Services Performed Maintenance Record 7-15 Date Odometer Reading Serviced By Services Performed Maintenance Record (cont’d) 7-16 Date Odometer Reading Serviced By Services Performed Maintenance Record (cont’d) 7-17 Date Odometer Reading Serviced By Services Performed Maintenance Record (cont’d) 7-18 Section 8 Customer Assistance Information Customer Assistance and Information ...............8-2 Customer Satisfaction Procedure ......................8-2 Online Owner Center ......................................8-4 Customer Assistance for Text Telephone (TTY) Users ...............................................8-5 Customer Assistance Offices ............................8-5 GM Mobility Reimbursement Program ................8-6 Roadside Assistance Program ..........................8-6 Scheduling Service Appointments .....................8-9 Courtesy Transportation Program ......................8-9 Collision Damage Repair ................................8-10 Reporting Safety Defects ................................8-14 Reporting Safety Defects to the United States Government ..............................................8-14 Reporting Safety Defects to the Canadian Government ..............................................8-14 Reporting Safety Defects to General Motors .........................................8-14 Service Publications Ordering Information .........8-15 Vehicle Data Recording and Privacy ................8-16 Event Data Recorders ...................................8-16 OnStar® ......................................................8-17 Navigation System ........................................8-17 Radio Frequency Identiﬁcation (RFID) ..............8-18 Radio Frequency Statement ...........................8-18 8-1 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call the GMC Consumer Relations Manager at 1-800-GMC-8782 (1-800-462-8782, Customer Assistance prompt). In Canada, call General Motors of Canada Customer Communication at 1-800-263-3777 (English) or 1-800-263-7854 (French). 8-2 We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: • Vehicle Identiﬁcation Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. • Dealership name and location. • Vehicle delivery date and present mileage. When contacting GMC, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest following Step One ﬁrst. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisﬁed with your new vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, you can ﬁle with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to ﬁlling out a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1838 Telephone: 1-800-955-5100 dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you ﬁle your complaint to the ﬁnal decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Telephone: 1-800-955-5100 Your inquiry should be accompanied by the Vehicle Identiﬁcation Number (VIN). 8-3 My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: • My Showroom: Find and save information on vehicles and current offers in your area. • My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM dealers/retailers. • My Driveway: Access quick links to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway proﬁle. • My Preferences: Manage your proﬁle and use tools and forms with greater ease. To sign up, visit the My GM Canada section within www.gm.ca. Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/gmc Information and services customized for your speciﬁc vehicle — all in one convenient place. • Digital owner manual, warranty information, and more • Online service and maintenance records • Find GMC dealers for service nationwide • Exclusive privileges and offers • Recall notices for your speciﬁc vehicle • OnStar® and GM Cardmember Services Earnings summaries Other Helpful Links: GMC — www.gmc.com GMC Merchandise — www.gmccollection.com Help Center — www.gmc.com/helpcenter • FAQ • Contact Us 8-4 Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use the Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with GMC by dialing: 1-800-GMC-8583 (462-8583). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices GMC encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail GMC, the letter should be addressed to: United States GMC Customer Assistance Center P.O. Box 33172 Detroit, MI 48232-5172 www.GMC.com 1-800-GMC-8782 (462-8782) 1-800-GMC-8583 (462-8583) (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-GMC-8782 (462-8782) From Puerto Rico 1-800-496-9992 (English) 1-800-496-9993 (Spanish) U.S. Virgin Islands: 1-800-496-9994 Canada General Motors of Canada Limited Customer Communication Centre, CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 www.gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 All Overseas Locations Please contact the local General Motors Business Unit. 8-5 Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52-53 29 0 800 GM Mobility Reimbursement Program This program, available to qualiﬁed applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/ scooter lift. 8-6 The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830. Roadside Assistance Program For U.S. purchased vehicles, call 1-800-GMC-8782 (1-800-462-8782); (Text telephone (TTY): 1-888-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: • Your name, home address, and home telephone number • Telephone number of your location • Location of the vehicle • Model, year, color, and license plate number of the vehicle • Odometer reading, Vehicle Identiﬁcation Number (VIN), and delivery date of the vehicle • Description of the problem Coverage Services are provided up to 5 years/100,000 miles (160 000 km), whichever comes ﬁrst. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. GMC and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notiﬁcation. GMC and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided • Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. • Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identiﬁcation before this service is given. • Emergency Tow From a Public Road or Highway: Tow to the nearest GMC dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. • Flat Tire Change: Service is provided to change a ﬂat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inﬂated. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty. • Battery Jump Start: Service is provided to jump start a dead battery. 8-7 • Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. Additional travel information is also available. Allow three weeks for delivery. • Trip Interruption Beneﬁts and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/ 100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car. Services Not Included in Roadside Assistance • Impound towing caused by violation of any laws. • Legal ﬁnes. • Mounting, dismounting or changing of snow tires, chains, or other traction devices. • Towing or services for vehicles driven on a non-public road or highway. 8-8 Services Speciﬁc to Canadian Purchased Vehicles • Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. • Lock-Out Service: Vehicle registration is required. • Trip Routing Service: Limit of six requests per year. • Trip Interruption Beneﬁts and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment. • Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility. Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair. Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the New Vehicle Limited Warranty (Base Warranty Coverage period in Canada) and extended powertrain, and hybrid speciﬁc warranty in both the U.S. and Canada. The Courtesy transportation program is no longer available for cutaway vehicles. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer’s area. 8-9 Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reﬂect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. 8-10 You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualiﬁed technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may ﬁt poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are signiﬁcant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. 8-11 If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. If a Crash Occurs Here is what to do if you are involved in a crash. • Check to make sure that you are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. • If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer. • Give only the necessary and requested information to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action. • If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 8-6 for more information. • If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number. • Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle. • Gather the important information you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identiﬁcation Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. 8-12 • If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable. • Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/retailer or a private collision repair facility to ﬁx the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time. • Once you have an estimate, read it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity. Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits. 8-13 Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from http://www.safercar.gov. 8-14 Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9 Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-GMC-8782 (1-800-462-8782), or write: GMC Customer Assistance Center P.O. Box 33172 Detroit, MI 48232-5172 In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write: General Motors of Canada Limited Customer Communication Centre, CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. Owner Information Owner publications are written speciﬁcally for owners and intended to provide basic operational information about the vehicle. The owner manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee Current and Past Model Order Forms Technical Service Bulletins and Manuals are available for current and past model GM vehicles. To request an order form, specify year and model name of the vehicle. ORDER TOLL FREE: 1-800-551-4123 Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: helminc.com Or you can write to: Helm, Incorporated P.O. Box 07130 Detroit, MI 48207 Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds. 8-15 Vehicle Data Recording and Privacy Your GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings. Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: • How various systems in your vehicle were operating • Whether or not the driver and passenger safety belts were buckled/fastened • How far, if at all, the driver was pressing the accelerator and/or brake pedal • How fast the vehicle was traveling This data can help provide a better understanding of the circumstances in which crashes and injuries occur. 8-16 OnStar® If your vehicle has OnStar and you subscribe to the OnStar services, please refer to the OnStar Terms and Conditions for information on data collection and use. Navigation System If your vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation system operating manual for information on stored data and for deletion instructions. Important: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request of police or similar government office; as part of GM’s defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a speciﬁc vehicle or vehicle owner. 8-17 Radio Frequency Identiﬁcation (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information. Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) Rules and with RSS-210/211 of Industry and Science Canada. Operation is subject to the following two conditions: 1. The device may not cause interference. 2. The device must accept any interference received, including interference that may cause undesired operation of the device. Changes or modiﬁcations to any of these systems by other than an authorized service facility could void authorization to use this equipment. 8-18 A Accessories and Modiﬁcations ............................ 6-3 Accessory Power ............................................ 3-23 Accessory Power Outlets ................................. 4-14 Additives, Fuel ................................................. 6-7 Add-On Electrical Equipment ........................... 6-104 Air Cleaner/Filter, Engine ................................. 6-19 Air Conditioning .............................................. 4-15 Airbag Adding Equipment to Your Airbag-Equipped Vehicle ................................................... 2-78 Airbag System Airbag Off Switch ........................................ 2-69 How Does an Airbag Restrain? ...................... 2-66 Passenger Sensing System ........................... 2-72 Servicing Your Airbag-Equipped Vehicle .......... 2-77 What Makes an Airbag Inﬂate? ...................... 2-66 What Will You See After an Airbag Inﬂates? .... 2-67 When Should an Airbag Inﬂate? .................... 2-65 Where Are the Airbags? ............................... 2-62 Airbags Off Light ..................................................... 4-24 Passenger Status Indicator ........................... 4-26 Readiness Light .......................................... 4-23 System Check ............................................. 2-60 All-Wheel Drive ............................................... 6-45 All-Wheel-Drive (AWD) System ........................... 5-7 Antenna Fixed Mast ................................................. 4-78 Antilock Brake System (ABS) ............................. 5-4 ............................................. 4-29 Warning Light Appearance Care Aluminum Wheels ...................................... 6-101 Care of Safety Belts .................................... 6-99 Chemical Paint Spotting .............................. 6-102 Cleaning Exterior Lamps/Lenses .................. 6-100 Fabric/Carpet .............................................. 6-97 Finish Care ............................................... 6-100 Finish Damage .......................................... 6-102 Instrument Panel, Vinyl, and Other Plastic Surfaces ................................................. 6-98 Interior Cleaning .......................................... 6-96 Sheet Metal Damage .................................. 6-102 Tires ........................................................ 6-102 Underbody Maintenance ............................. 6-102 Washing Your Vehicle ................................... 6-99 Weatherstrips .............................................. 6-99 Windshield and Wiper Blades ...................... 6-101 Ashtray ......................................................... 4-15 Assistance Program, Roadside ........................... 8-6 Audio System ................................................. 4-59 Audio Steering Wheel Controls ...................... 4-77 Radio Reception .......................................... 4-77 Setting the Clock ......................................... 4-60 Theft-Deterrent Feature ................................ 4-76 Audio System(s) ............................................. 4-62 Automatic Door Lock ....................................... 3-10 Automatic Door Unlock .................................... 3-10 Automatic Headlamp System ............................ 4-11 Automatic Transmission Fluid .................................................. 6-20, 6-23 Operation ........................................... 3-26, 3-31 Axle, Rear ..................................................... 6-46 Bulb Replacement ........................................... 6-53 Center High-Mounted Stoplamp (CHMSL) ........ 6-51 Front Turn Signal, Sidemarker and Parking Lamps .................................................... 6-51 Halogen Bulbs ............................................ 6-49 Headlamps ......................................... 6-48, 6-49 License Plate Lamps .................................... 6-53 Taillamps .................................................... 6-52 Buying New Tires ........................................... 6-73 Battery .......................................................... 6-40 Electric Power Management .......................... 4-13 Run-Down Protection ................................... 4-14 Belt Routing, Engine ....................................... 7-14 Brake Emergencies ................................................ 5-5 Brakes .......................................................... 6-37 Antilock ....................................................... 5-4 Parking ...................................................... 3-35 System Warning Light .................................. 4-28 Braking ........................................................... 5-3 Braking in Emergencies ..................................... 5-5

Boost Classifieds - Car Advice, Reviews, Events & Classifieds

2010 GMC Savana Owners Manual