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shift from Overdrive or Drive to Second because of hilly terrain, your transaxle will automatically downshift in the proper sequence. When to use First (1) When your vehicle is in First (1), it gives more engine braking to slow your car than Drive (D with Overdrive OFF) on downgrades. Do not go faster than 32 mph (50 km/h) in this gear. You can upshift from First (1) into D Position at any speed. If you shift from Overdrive or Drive to First (1) because of hilly terrain, your transaxle will automatically downshift in the proper sequence.
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Reverse In the Reverse (R) position, the vehicle moves only backward. Your vehicle must be stopped before shifting into Reverse (R). Neutral In Neutral (N), the wheels of the transaxle are not locked. Your vehicle will roll freely, even on the slightest incline, unless the parking brake or brakes are on. Parking Always come to a complete stop before you shift into P (Park). Make sure that the shift selector lever is securely latched in P (Park). This locks the transaxle and prevents the front wheels from rotating.
RWARNING
Always set the parking brake fully and make sure that the gearshift is securely latched in P (Park).
RWARNING
Never leave your vehicle unattended while it is running.
You can tell the gearshift is securely latched when the thumb button has popped out. In this position the gearshift selector lever cannot be moved unless the button is pushed in.
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RWARNING
Hold the brake pedal down while you move the gearshift lever from position to position. If you do not hold the brake pedal down, your vehicle may move unexpectedly and injure someone.
Driving with a Manual Transaxle Using the Clutch After the engine starts, allow it to idle for a few seconds. Then, hold your right foot on the brake pedal, push the clutch pedal to the floor with your left foot, and move the shift selector lever into 1 (First) or R (Reverse). To move the vehicle, lift your right foot off the brake pedal and slowly release the clutch pedal. (You need to press down slowly on the accelerator at the same time you release the clutch pedal.) Do not drive with your foot resting on the clutch pedal and do not use the clutch to hold your vehicle at a standstill while waiting on a hill. These actions will seriously reduce clutch life. Driving with your foot resting on the clutch may cause the vehicle to jerk sharply when pressing or removing your other foot from the accelerator.
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Shifting the Gears The gearshift for a manual transaxle is mounted on the floor. The gearshift can be in one of seven possible positions, as shown.
Shift pattern Always push the clutch pedal all the way in when you shift. You should upshift according to the speeds given in the chart later in this chapter. Sometimes, you will upshift at higher speeds. For example, you may want to stay in a lower gear to gain more power for passing or for climbing a hill. However, you must stay within the range when you upshift or downshift.
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Backing up To shift into R (Reverse): 1. Bring your vehicle to a complete stop. 2. Push the clutch pedal in all the way to the
floor and hold it. If you do not hold the clutch pedal in all the way, you may hear a grinding noise when you shift.
3. Put the gearshift in Neutral and wait at least 3 seconds before shifting into R (Reverse) to prevent a grinding noise. Do not release the clutch.
4. Then push the gearshift all the way to the
right and pull it down into R (Reverse). When in 5 (Fifth) gear, you can engage R (Reverse) only by moving the gearshift to Neutral before you shift into R (Reverse). This is a special lockout feature that protects you from accidentally shifting into R (Reverse) when you downshift from 5 (Fifth) gear.
5. Once R (Reverse) is engaged, slowly release
the clutch pedal from the floor.
If R (Reverse) is not engaged, continue to push the clutch pedal in while you put the gearshift back into Neutral. Then, release the clutch pedal for a moment and repeat steps 2 through 5.
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Upshifting For normal acceleration, you should upshift at the following speeds:
For cruising, you should upshift at the following speeds.
Downshifting When you slow down or climb a steep hill, always downshift before the engine starts to lose power. Downshifting reduces the chance of stalling and gives your vehicle better acceleration to increase speed again. When you drive down steep hills, downshifting helps you keep a safe speed and helps prevent unnecessary wear on the brakes. When you come to a stop, do not downshift through each gear. Disengage the clutch and use the brake as necessary. Downshifting through the gears decreases your vehicle’s fuel economy.
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Parking To park your vehicle, shift into 1 (First), set the parking brake fully, and turn off the ignition.
RWARNING
Do not park your vehicle in Neutral, it may move unexpectedly and injure someone. Use 1 (First) gear and set the parking brake fully.
Steering Your Vehicle Your vehicle is equipped with power steering. Power steering uses energy from the engine to help steer your vehicle. If the amount of effort needed to steer your vehicle changes at a constant vehicle speed, have the power steering system checked. If the power steering system breaks down (or if the engine is turned off), you can steer the vehicle manually but it takes more effort. Never hold the steering wheel to the extreme right or left for more than five seconds if the engine is running. This can damage the power steering pump. Brakes Applying the Brakes Your vehicle may have four-wheel power anti-lock disc brakes which adjust automatically through everyday use. Some models have power front disc brakes and rear drum brakes which automatically adjust as the brake pads and linings wear down.
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If your vehicle does not have anti-lock brakes, apply the brake pedal gradually. Use the “squeeze” technique — push on the brake pedal with a steadily increasing force. This allows the wheels to continue to roll while you are slowing down, which lets you steer properly. If your vehicle does not have anti-lock brakes, extreme braking can make the wheels lock and slide, causing you to lose control of the steering. If the wheels lock, release the brake pedal and repeat the “squeeze” technique. Do not drive with your foot resting on the brake pedal; you will wear out the linings and increase your vehicle’s stopping distance. Brake rotor damage may also eventually occur. NOTE: If you are driving down a long or
steep hill, shift to a lower gear and do not apply your brakes continuously. If you apply your brakes continuously, they may overheat and become less effective.
Occasional brake squeal during light to moderate stops does not affect the function of the brake system and is normal. However, if the squeal becomes louder or more frequent, have your brakes inspected by your dealer or a qualified service technician. Anti-lock Brake System (If equipped) If your vehicle is equipped with the anti-lock brake system (ABS), the wheels will not lock and slide when you press down hard on the brake pedal. The ABS automatically starts releasing and reapplying the front brakes independently and the rear brakes together whenever your vehicle’s wheels start to lock. When this happens, you will feel the brake pedal pulsate. This is an indication that the ABS is working correctly and is normal.
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If the brake pedal is applied while the vehicle is driven over uneven road surfaces, the ABS may cycle and the driver may sense a pulsation in the brake pedal, accompanied by a slight up and down movement of the pedal height and a clicking sound. This may also happen when driving on an inclined surface such as a driveway while making a sharp turn. This is a normal condition. Each time you turn the ignition key to the ON position, the ABS will function through one test cycle. When this happens, the ABS light will come on for up to five seconds. If the light stays on longer than five seconds, shut off the engine and restart. If it remains on, it means the ABS is disabled and should be serviced immediately to restore the benefits of the anti-lock feature. Normal braking is not affected unless the red BRAKE system warning light is also lit. ABS has self-check capabilities. As described above, the system turns on the ABS light each time you start your engine. After the engine is started and the ABS light turns off, the system performs another test the first time the vehicle reaches 4-9 mph (6-15 km/h). The system turns on the ABS pump motor for approximately 1/2
second. At this time, a mechanical noise may be heard. This is a normal part of the self-check feature. If a malfunction is found during this check the ABS light will come on. Ford Motor Company has not found any detrimental effects of popular mobile road transmitting equipment installed on vehicles equipped with the Anti-lock Brake System if normal radio installation practices are rigidly followed. However, if after installing mobile radio transmitting equipment, the Anti-lock Brake System light comes on at any time other than immediately after turning the key to the159
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ON position, or during a sudden stop, have your mobile radio dealer inspect the radio installation. Proper radio installation procedures to be followed are published by the radio manufacturer. Parking Brake The parking brake should be used whenever you park your vehicle. If the service brakes don’t operate while the vehicle is in motion, you can make an emergency stop with the parking brake, however, the stopping distance will be much greater than normal. The parking brake lever is located between the front seats. To set the parking brake, put your foot on the brake pedal while pulling the parking brake handle fully and firmly upward.
Parking brake (handbrake)
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RWARNING
To prevent personal injury, do not release the parking brake while outside the vehicle.
RWARNING
Always set the parking brake fully and make sure that the gearshift is securely latched in P (Park) (automatic transaxle) or in 1 (First) (manual transaxle).
Always check the Brake Warning Light each time you start your engine. Driving with the parking brake on will cause the brakes to wear out quickly and will reduce the fuel economy.
RWARNING
If the parking brake is fully released, but the Brake System light remains on, have the brakes checked immediately. They may not be working properly.
The parking brake is not designed to stop a moving vehicle, but you can use the parking brake to stop your vehicle in an emergency if the normal brakes fail. However, since the parking brake applies only the rear brakes, the stopping distance will increase greatly and the handling of your vehicle will be adversely affected.
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Driving Under Special Conditions Tips for Safe Driving As with any new vehicle, yours may drive and handle differently from your previous vehicle. Use particular care until you become accustomed to its various features and driving characteristics. Operate your vehicle within reasonable limits. Sudden acceleration, deceleration, turning, or combinations of these maneuvers can cause a vehicle to behave differently than anticipated. Driving in Bad Weather Slippery roads On some slippery road surfaces, your vehicle’s front-wheel drive may provide better acceleration than a vehicle with rear-wheel drive. However, this does not mean that your vehicle can stop any faster or any better than a vehicle with rear-wheel drive. Exercise the same caution while driving on slippery roads with your front-wheel drive vehicle as you would with a rear-wheel drive vehicle. q Do not quickly move the steering wheel
unless necessary.
q Drive slower than you normally would. q Give your vehicle more distance to stop. q Pump the brake pedal steadily and evenly to
avoid locking your wheels. NOTE: Do not pump your brakes if your vehicle is equipped with the anti-lock brake system feature. q Consider using one of the lower gears.
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RWARNING
To avoid losing control on slippery roads, do not downshift into 1 (First) with the automatic transaxle when moving faster than 20 mph (32 km/h). Do not downshift into 1 (First) with the manual transaxle when moving faster than 10 mph (16 km/h).
RWARNING
If your vehicle has speed control, do not use it on slippery roads. You could lose control of your vehicle and could injure someone.
If you have an automatic transaxle and your vehicle gets stuck (for example, in mud or snow), you may try to “rock” it out of the spot. Shift, in a steady rhythm, between forward and reverse gears. While in each gear, press lightly on the accelerator and release.
RWARNING
Do not spin the wheels at over 35 mph (55 km/h). The tires may fail and injure a passenger or bystander.
By moving the vehicle backward and forward, you may gain enough momentum to move out of the spot. If you are still stuck after a minute or two of rocking, call for a tow truck. Do not rock the vehicle for more than a few minutes. This may overheat the engine, damage the transaxle, or damage the tires.
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High water Do not drive through flooded areas unless you are sure that the water is below the bottom of the wheel rims. If you must drive through high water, drive slowly. You may have limited traction or wet brakes, so allow extra stopping distance because your vehicle will not stop as quickly as usual. After you drive through the standing water, apply your brakes gently several times as your vehicle moves slowly. This helps to dry the brakes. Driving With a Heavy Load There are limits to the amount of weight your vehicle can carry. The total weight of your vehicle, plus the weight of the passengers and cargo, should never be more than the Gross Vehicle Weight Rating (GVWR). Also, the weight that your vehicle carries over each axle should never be more than the Gross Axle Weight Rating (GAWR) for the respective axle. You can find your vehicle’s GVWR and GAWR on the Safety Compliance Certification Label on the left door lock pillar. The weight limits of your vehicle’s tires affect the GVWR or GAWR limitations. Usage of replacement tires with higher weight limit than originals does not increase GVWR or GAWR. Usage of lower capacity replacement tires may lower GVWR and GAWR limitations.
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RWARNING
If the GVWR or the GAWR specified on the Safety Compliance Certification Label is exceeded, your vehicle may be damaged or you may lose control and injure someone.
Limiting Your Vehicle’s Load The load you add to your vehicle must not exceed the maximum load stated on the tire information decal. To figure the weight of your vehicle’s load, add the weights of:
the driver and passengers luggage and any other items that you put in your vehicle the weight of any equipment that has been added to your vehicle since it was delivered to your dealer
If you do not know the actual weights of these items, use the following procedure to figure the weight of a load: 1. Weigh your vehicle without the driver,
passengers and luggage. You might take your vehicle to a shipping company or an inspection station for trucks.
2. Then weigh your vehicle with the driver,
passengers and luggage.
3. Subtract the first reading from the second to
figure the total weight of the load.
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After determining this load, you must also make sure that the total weight of your vehicle, plus the load it carries, is less than its GVWR. Also, make sure that the weight your vehicle carries over each axle is less than the GAWR for the respective axle. If your vehicle exceeds the GVWR, remove cargo from your vehicle accordingly. If your vehicle exceeds the GAWR for either axle, shift the load or remove cargo accordingly.
RWARNING
Improper distribution of your vehicle’s load or carrying weight in excess of the amount shown on the tire decal can cause rapid tire wear or loss of vehicle control.
Towing a Trailer Do not use your vehicle for towing a trailer. Towing Behind Another Vehicle — Recreational Vehicle Towing an automatic transaxle (ATX) equipped vehicle behind another vehicle, such as a Recreational Vehicle (RV), is not recommended unless a front wheel dolly or trailer is used. Do not tow your ATX equipped vehicle with the front wheels on the ground or transaxle damage may occur.
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Towing a manual transaxle (MTX) equipped vehicle behind another vehicle, such as a Recreational Vehicle (RV), is allowed only if it is towed forward. The parking brake must be released, the gearshift must be in Neutral, the ignition key must be in the ACC position, the battery must be disconnected to eliminate battery drain, and the steering wheel unlocked. You may tow your MTX equipped vehicle only in a forward direction with the front wheels on the ground without damage to the transaxle. Do not tow your manual transaxle equipped vehicle at a speed faster than 55 mph (88 km/h). The maximum towing distance is unlimited.
RWARNING
Never use a tow bar that attaches to the bumper when you tow your vehicle. This could damage the bumper and cause an accident.
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Roadside Emergencies
Jump-Starting Your Vehicle Your vehicle has a Motorcraft maintenance-free battery. Your vehicle’s battery may die if you leave the lights on or any electrical equipment on after you turn the engine off. If this happens, you may be able to jump-start from a booster battery to start your vehicle.
RWARNING
The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or vehicle damage.
RWARNING
To protect yourself when charging a battery, always shield your face and eyes. Make sure that you can breathe fresh air.
RWARNING
Applying too much pressure on the ends when lifting a battery could cause acid to spill. Lift the battery with a carrier or with your hands on the opposite corners.
RWARNING
Batteries contain sulfuric acid which burns skin, eyes, and clothing.
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If the acid touches someone’s skin, eyes, or clothing, immediately flush the area with water for at least 15 minutes. If someone swallows the acid, have him or her drink lots of milk or water first, then Milk of Magnesia, a beaten egg, or vegetable oil. Call a doctor immediately.
RWARNING
Do not push-start your vehicle. You could damage the catalytic converter. For further information, see Jumper Cables in the Index.
To avoid damaging your vehicle or your battery, and to avoid injury to yourself, follow these directions for preparing your vehicle to jump-start and connecting the jumper cables in the order they are given. If in doubt, call for road service. Preparing Your Vehicle 1. Your vehicle has a 12-volt starting system, so
you need to use a 12-volt jumper system. You will damage your starting motor, ignition system, and other electrical parts if you connect them to a 24-volt power supply (either two 12-volt batteries in series or a 24-volt generator set).
2. Do not disconnect the battery of the disabled
vehicle. You could damage the vehicle’s electrical system.
3. Park the booster vehicle close to the hood of the disabled vehicle. Make sure the vehicles do not touch each other. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts.
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4. Check all battery terminals and remove any
excessive corrosion before you attach the jumper cables.
5. Turn on the heater fan in both vehicles. Press the DEFROST button. Turn off all other switches and gauges.
Connecting the jumper cables 1. Connect one end of the first jumper cable to
the positive (+) terminal of the discharged battery. (You can connect either jumper cable to the positive (+) terminal, as long as you use the same cable for both positive terminals.) Most jumper cables have a red cable and a black cable. The red cable is generally used for the positive terminals and the black for the negative ones.
2. Connect the other end of the first cable to
the positive (+) terminal of the booster battery.
3. Connect one end of the second cable to the negative (-) terminal of the booster battery — NOT to the discharged battery.
4. Connect the other end of the second cable to
a good metallic surface on the engine or frame of the disabled vehicle.
RWARNING
Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an explosion of the gases that surround the battery.
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The sequence for connecting the jumper cables Jump-Starting 1. Make sure that the jumper cables are not in the way of moving engine parts, then start the booster vehicle. Run the engine at a moderate speed.
2. Let the discharged battery charge for a few minutes and then start the disabled vehicle. It may take a couple of tries before the vehicle starts. If the vehicle does not start after several attempts, there may be a different problem.
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3. When both vehicles are running, let them
idle for a few minutes to charge the discharged battery.
Removing jumper cables 1. Always remove the jumper cables in
reverse order. Remove the negative (-) end of the jumper cable from the metallic surface on the engine or frame of the disabled vehicle.
2. Remove the negative (-) cable from the
booster battery.
3. Remove the positive (+) cable from the
booster battery.
4. Remove the other end of the positive (+)
cable from the discharged battery.
After the vehicle is started, let it idle for a while to let the engine “relearn” its idle conditions. Drive it around for a while with all electrical accessories turned off to let the battery recharge. You may need to use a battery charger to fully recharge the battery. If you need to replace your battery, see Battery in the Servicing Your Vehicle chapter. Changing a Tire If you get a flat tire while you are driving, do not apply the brake heavily. Instead, gradually decrease the speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. Park on a level spot, turn off the ignition, set the parking brake, and turn on the hazard flashers.
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The Temporary Spare Tire You may have a high pressure temporary spare tire. This spare tire is smaller than a regular tire and is designed for emergency use only. Use it only when you get a flat tire and replace it as soon as you can. This spare tire is marked with the words “TEMPORARY USE ONLY” so that you can easily identify it.
RWARNING
If you use the temporary spare tire continuously or do not follow these precautions, the tire could fail, causing you to lose control of the vehicle, possibly injuring yourself or others.
When you drive with the temporary spare tire, DO NOT:
exceed 50 mph (80 km/h) under any circumstances. load your vehicle so that it is heavier than the maximum vehicle load rating listed on the tire decal.
q use tire chains on this tire.
try to repair the temporary spare tire or remove it from its wheel.
q use the wheel for any other type of vehicle. q drive through an automatic car wash with
this tire. Because the temporary spare tire is smaller than a conventional tire, it reduces the ground clearance. Your vehicle may get caught in the rails and it could be damaged.
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Spare Tire Location The temporary spare tire is stored in the luggage compartment, under the mat and floorboard.
Location of the temporary spare tire and jacking equipment To remove the jack and the temporary spare, turn the bolt counterclockwise. Preparing to Change the Tire 1. Make sure that your vehicle will not move or roll. If you have an automatic transaxle, put the gearshift in P (Park). If you have a manual transaxle, put the gearshift in 1
(First). Set the parking brake and block the wheel that is diagonally opposite the tire that you are changing.175
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Blocking the wheel diagonally opposite the tire being changed When one of the front wheels is off the ground, the transaxle alone will not prevent the vehicle from moving or slipping off the jack, even if the vehicle is in P (Park) or 1 (First). To prevent the vehicle from moving when you change one of the front tires, put a block behind the wheel that is diagonally opposite to the tire.
RWARNING
If the vehicle slips off the jack, you or someone else could be seriously injured.
2. Get out the spare tire and jack. 3. Remove any wheelcovers or hubcaps with
the tapered end of a wheel nut wrench. Insert the handle of the wrench and twist it against the inner wheelcover flange. Remove any chrome nuts or plastic caps covering the wheel lug nuts.
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4. Loosen the wheel lug nuts by pulling up on
the handle of the wrench one half-turn counterclockwise. Do not remove the wheel lug nuts until you raise the tire off the ground. For information about removing anti-theft lug nuts, see Removing and Replacing the Anti-Theft Wheel Lug Nuts in this section.
Removing and Replacing the Tire 1. Find the jack notch next to the door of the tire that you are changing. Put the jack in the jack notch and turn the handle of the jack clockwise until the wheel is completely off the ground.
RWARNING
To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.
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Jack mounting position 2. Remove the lug nuts by using the lug
wrench. Never loosen the hub nuts. See the following illustration if you are not sure where to find the lug nuts.
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Lug nut positions 3. Replace the flat tire with the spare tire. 4. Replace the lug nuts and tighten snug. The
beveled edge faces inward. Do not fully tighten the lug nuts until you lower the vehicle. If you do, you could force the vehicle off the jack.
Your vehicle has been built with metric (12 mm) threads on the wheel studs and lug nuts. Make certain, during wheel removal, the same nuts removed are reinstalled, or if replaced, nuts with metric threads and the same chamfer configuration are used.
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[RE10750(ALL)01/95] *[RE12150(ALL)12/91]
*[RE12200(ALL)03/95]
*[RE12250(ALL)01/95]
RWARNING
Installation of an English thread nut on a metric stud (or vice-versa) will not properly secure the wheel to the hub. Damaged studs may result in wheel separation and possible injury.
5. Lower the vehicle by turning the jack handle
counterclockwise.
6. Remove the jack and fully tighten the lug nuts in the order shown in the illustration under step 2.
7. Put the tire, jack, and wrench away. 8. Unblock the wheels. If the Engine Cranks but Does Not Start or Starting After a Collision If the engine cranks but does not start or if you have had a collision, the fuel pump shut-off switch may have been triggered. The shut-off switch is a device that stops the fuel pump when your vehicle has been involved in a substantial jolt. For information on how to check and reset the fuel pump shut-off switch, see Fuel pump shut-off switch in the Index.
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Towing Your Vehicle If you need to have your vehicle towed, contact a professional towing service or, if you are a member, your roadside assistance center. Recommended towing options include wheel lift towing or flat bed towing.
When calling for a tow truck, tell the operator what kind of vehicle you have. A towing manual is available from Ford Motor Company for all authorized tow truck operators. Have your tow truck driver refer to this manual for the proper hook-up and towing procedures for your vehicle.
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[RE13135(ALL)04/93]
[RE13140(ALL)04/93]
[RE13150(ALL)04/93]
[RE13160(ALL)04/93]
Towing With the Back Wheels Off the Ground For automatic and manual transaxle vehicles, if it is necessary to tow your vehicle from the rear (with the rear wheels off the ground), a dolly must be placed under the front tires to prevent transaxle damage. If the slingbelt towing method must be used, use the following procedure: 1. Place the front wheels on wheel dollies. 2. Place T-hooks into the T-hook slots located
on the frame rail behind the rear wheels. 3. Route the tow chain to clear the exhaust
pipes.
4. Position the tow bar under the rear bumper. 5. Slowly raise the vehicle off the ground. 6. Attach safety chains around the rear
crossmember.
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Do not use your vehicle’s steering column lock to secure the wheels in a straight-ahead position. Always use a steering wheel clamping device designed for towing service. Refer to Towing behind another vehicle — recreational vehicle in the Index for information on towing behind an RV.
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Customer Assistance
Roadside Assistance Ford Motor Company has set up a 24-hour, seven-day-a-week hotline with trained operators that put you in touch with the help you need if you experience a problem with your vehicle. This complimentary service is provided to you throughout your warranty period of 3 years or 36,000 miles (60,000 km), whichever comes first. To purchase Roadside Assistance coverages beyond this period (available through Ford Auto Club in the United States or Ford and Lincoln-Mercury dealers in Canada), contact your Ford or Lincoln-Mercury dealer.
Roadside Assistance will cover the following: q Mount your spare if you have a flat tire.
Jump-start your battery if it is dead.
q Unlock your vehicle if you are locked out. q Bring you fuel if you run out. q Tow your vehicle if you are stranded. Even non-warranty related tows, like accidents or getting stuck in mud or snow, are covered (some exclusions apply, such as impound towing and repossession).
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*[HS00260(ALL)04/95]
*[HS00265(ALL)04/95]
*[HS00300(ALL)01/95] *[HS00400(ALL)01/95]
%*[HS00455(ALL)03/95] *[HS00600(ALL)04/95]
*[HS00700(ALL)04/95]
How to use Roadside Assistance Your Roadside Assistance identification card can be found in the Owner Guide portfolio in your glove compartment. Complete the card and place it in your wallet for quick reference. To receive roadside assistance in the United States call 1-800-241-FORD (in Canada call 1-800-665-2006). Should you need to arrange for roadside assistance yourself, Ford Motor Company will reimburse the reasonable cost. To obtain information about reimbursement call 1-800-241-FORD (in Canada call 1-800-665-2006). If You Have a Service Problem Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships that can service your vehicle for you. This chapter tells you how to get service or maintenance for your vehicle. Service/Maintenance Concerns (U.S. or Canada) Ford recommends taking your vehicle to your selling dealer who wants to ensure your continued satisfaction. You may, however, take your vehicle to any authorized Ford or Lincoln-Mercury dealer. In most cases, your dealer will be able to resolve your concern. If you are not satisfied with the service you received from your dealership’s service department, talk to the service manager at the dealership, or if you still are not satisfied, talk to the owner or general manager of the dealership. In most cases, you will have your concern resolved at this level.
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one inch art:0060100-E
*[HS02200(ALL)03/95]
If you are away from home when your vehicle needs to be serviced, or if you need more help than the dealer gave you, contact the Ford Customer Assistance Center to find an authorized dealership that may be able to help. To process your request, the Ford Customer Assistance Center needs the following information:
your telephone number (both business and home) the name of the dealer and the city where the dealership is located the year and make of your vehicle the date purchased the current mileage on your vehicle your Vehicle Identification Number (VIN) (listed on your owner card)
If you still have a service or product complaint, you may wish to contact the Dispute Settlement Board (U.S. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada.
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*[HS02600(ALL)01/95] *[HS02700(ALL)03/95]
*[HS02800(ALL)01/95] *[HS02900(ALL)01/95] *[HS03100(ALL)01/95] *[HS03200(ALL)01/95]
*[HS03300(ALL)01/95] *[HS03400(ALL)01/95] *[HS03450(ALL)01/95]
The Dispute Settlement Board (U.S. Only) The Dispute Settlement Board is a voluntary, independent dispute-settlement program available free to owners or lessees of qualifying Ford Motor Company vehicles. The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this process at any time without notice and without incurring obligations. What Kind of Cases Does the Board Review? The Board reviews all product performance and service complaints on Ford, Mercury and Lincoln Cars and Ford and Mercury Light Trucks under warranty that have not been resolved by a dealer or Ford Motor Company, except those involving: q A non-Ford product q A non-Ford dealership q A vehicle sales transaction q A request for reimbursement of consequential
expenses unless incidental to a service or product complaint being reviewed Items not covered by your warranty
q Alleged liability claims q Property damage where such damage is
significant when compared to the economic loss alleged under the warranty dispute
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*[HS04300(ALL)04/95]
*[HS04350(ALL)04/95]
q Cases currently in litigation q Vehicles not used primarily for personal,
family, or household purposes
NOTE: Complaints involving vehicles on
which applicable express written new vehicle warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochure for California purchasers/lessees.
How Does the Board Work? The Board has four members:
three consumer representatives a Ford or Lincoln-Mercury dealer
Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities. If the involved vehicle is within 36 months and 36,000 miles of the date of delivery (warranty start date), you have a right to make an oral presentation before the Board by indicating your choice on the application. Also, oral presentations may be requested by the Board. A decision is made by the Board by simple majority vote. Board members review all the materials related to each complaint and, based on the available information, arrive at a fair and impartial decision. Decisions are based on the written statements and any oral presentations made by each of the involved parties.
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*[HS04900(ALL)02/93]
one inch art:0060102-B
Because the Board usually meets only once a month, some cases will take longer than 30 days to be reviewed. The Board will make every effort to resolve each case within 40 days after it receives the customer application form. After your case has been reviewed, the Board will mail you its decision in writing. It will also provide you with a form to indicate your acceptance or rejection of an award decision. The decisions of the Board are binding on the dealer and Ford, but customers may have other options available to them under state or federal law. The decisions of the Board, however, may be introduced into evidence by any party in subsequent legal proceedings that may be initiated. How Do You Contact the Board? Write to the Board at the following address to request a brochure/application. You will be sent a brochure and a one-page customer application form. The form should be completed and mailed to the same address.
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*[HS05500(ALL)04/95] *[HS05600(ALL)04/95] *[HS05700(ALL)04/95] *[HS05800(ALL)04/95] *[HS05900(ALL)04/95] *[HS06000(ALL)04/95] *[HS06100(ALL)05/95] *[HS06200(ALL)05/95] *[HS06300(ALL)04/95] *[HS06305(ALL)04/95]
What is the Review Process? Your application will be reviewed and if it is determined to be eligible, you will receive an acknowledgment indicating the file number assigned to your application and the local Board address. At the same time, your dealer and Ford Motor Company representative are asked to submit statements. To review your case properly, the Board needs the following information:
legible copies of all documents and maintenance or repair orders that relate to the case the year, make, model, and vehicle identification number the date you bought your vehicle the date of repair and the mileage at the time of repair the current mileage the name of the dealer who sold you the vehicle or who serviced your vehicle a brief description of your unresolved complaint a brief summary of actions that were taken with the dealer and Ford Motor Company the names (if known) of all people you contacted at the dealership a description of the action you want done to resolve your concern.
Should your application NOT qualify for review, an explanation will be mailed to you.
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Reporting Safety Defects (U.S. Only) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation, 400 Seventh Street, Washington D.C. 20590. You can also obtain other information about motor vehicle safety from the Hotline. Ford of Canada Customer Assistance Ford Motor Company of Canada, Limited If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre.
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*[HS06394(ALL)05/95]
Please have the following information available when contacting the Customer Assistance Centre:
your telephone number (both business and home) your Vehicle Identification Number (VIN) listed on your owner card and/or your vehicle ownership license the year and make of your vehicle the date purchased the name of the dealer and the city where the dealership is located the current mileage on your vehicle
Canadian Motor Vehicle Arbitration Plan (CAMVAP) If a specific item of concern arises, where a solution cannot be reached between a vehicle owner, Ford of Canada, and/or one of its dealers (that all parties can agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your manufacturer’s dispute resolution process as outlined under “Service/Maintenance Concerns (U.S. or Canada)” earlier in this chapter.
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Consumers wishing to obtain further information about the program can obtain an information booklet from your dealer or contact the Provincial Administrator, Canadian Motor Vehicle Arbitration Plan, at the address or telephone number shown below. O & P Services 595 Bay Street — Suite 300
Toronto, Ontario M5G 2C2
Telephone 1 (800) 207-0685
This plan is not available in the province of Quebec. Getting Help Outside the U.S. and Canada Before you export your vehicle to a foreign country, contact the appropriate foreign embassy or consulate to make sure local regulations do not prevent you from registering your vehicle. Officials at the embassy can also help you decide whether you should import your vehicle to that country. Officials at the embassy or consulate can tell you where to get unleaded fuel. If you cannot get unleaded fuel or can get only fuel with an anti-knock index that is lower than your vehicle needs, contact a district or owner relations office before you leave the U.S. or Canada. Use of leaded fuel in your vehicle without a proper conversion may damage the effectiveness of your emissions control system and may cause engine knocking or serious engine damage. Ford Motor Company is not responsible for any damage that is caused by use of improper fuel.194
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You may also have difficulty importing your vehicle back into the U.S. if you use leaded fuel. If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write to:
If you are in other foreign countries, contact the nearest Ford dealership. If the dealership cannot help you, they can direct you to the appropriate Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your Vehicle Identification Number and new address with Ford Motor Company Export Operations.
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*[AC00500(ALL)04/95]
Accessories
Ford Accessories for Your Vehicle Ford has many fine products available from your dealer to clean your vehicle and protect its finishes. For best results, use the following, or products of equivalent quality:
A wide selection of accessories is available through your local authorized dealer. These fine accessories have been engineered specifically to fulfill your automotive needs. They are custom designed to complement the style and aerodynamic appearance of your Ford-built vehicle. In addition, each accessory is made from high quality materials and meets or exceeds Ford’s rigid engineering and safety specifications. That is why Ford brand accessories are warranted for up to 3 years or 36,000 miles (60,000 km), whichever comes first. See your dealer for complete warranty information and accessory availability.
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*[AC01300(ALL)01/95]
Comfort and Convenience
Protection and Appearance
NOTE: When adding accessories, equipment,
passengers, and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR, GAWR as shown on the Safety Compliance Certification Label). Consult your dealer for specific weight information.
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NOTE: The Federal Communications
Commission (FCC) or the Canadian Radio Telecommunications Commission (CRTC) regulates the use of mobile communications systems — such as two-way radios, telephones, and theft alarms — that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified technician.
NOTE: Mobile communications systems may
harm the operation of your vehicle, particularly if they are not properly designed for automotive use or are not properly installed. For example, when operated, such systems may cause the engine to stumble or stall. In addition, such systems may themselves be damaged or their operation affected by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters whose power output is 5 watts or less will not ordinarily affect your vehicle’s operation.)
NOTE: Because we have no control over the
installation, design, or manufacture of such systems, Ford cannot assume responsibility for any adverse effects or damage that may result if you use this equipment.
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*[SV00900(ALL)05/94]
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Servicing Your Probe
Service Made Easy Ford has two goals for servicing your vehicle.
1. When we can, we design parts that do not
need to be serviced.
2. We want to make servicing your vehicle as
easy as possible. To help you:
q We highlight do-it-yourself items in yellow in the engine compartment so that you can find them easily.
q When possible, we design parts — such as the headlamp bulbs — that can be replaced without tools.
q We give you a Maintenance Schedule that
makes tracking routine service for your vehicle easy. The maintenance schedule is located in the Maintenance Schedule and Record booklet.
This chapter tells you about the basic parts that you need to check and service regularly.
If your vehicle needs professional servicing, your dealership can provide the parts and service required. Check your Warranty Information Booklet to find out which parts and services are covered. Also see the Customer Assistance chapter of this Owner Guide.
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Ford Motor Company recommends that you perform the Owner Maintenance Checks listed in the Maintenance Schedule and Record booklet. These services are important for the proper operation of your vehicle. In addition to the conditions listed in the Owner Maintenance Checklist, be alert for any unusual noise, vibration, or other indication that your vehicle may need service. If you do notice something unusual, see that your vehicle is serviced promptly. Use only recommended fuels, lubricants, fluids, and service parts that meet Ford Motor Company specifications. Motorcraft parts are designed and built to provide the best performance in your vehicle. Using these parts for replacement is your assurance that Ford-built quality stays in your vehicle. NOTE: Always dispose of used automotive
fluids in a responsible manner. Follow your community’s standards for disposing of these types of fluids. Call your local recycling center to find out about recycling automotive fluids.
Precautions When Servicing Your Vehicle Be especially careful when inspecting or servicing your vehicle. Here are some general precautions for your safety: q Do not work on a hot engine. The engine
cooling fan may come on unexpectedly. Always turn the engine off and let it cool.
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*[SV02200(ALL)01/95]
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*[SV02700(ALL)03/95] [SV02750(ALL)02/95]
*[SV02800(ALL)03/95] *[SV02850(ALL)03/95]
RWARNING
The cooling fan is automatic and may come on at any time. Always disconnect the negative terminal of the battery before working near the fan.
If you must work with the engine running, avoid wearing loose clothing or jewelry that could get caught in moving parts. Take appropriate precautions with long hair.
q Do not work on a vehicle in an enclosed
space with the engine running, unless you are sure you have enough ventilation.
q Never get under a vehicle while it is
supported by a jack only. If you must work under a vehicle, use safety stands.
q Keep all lit cigarettes and other smoking materials away from the battery and all fuel-related parts.
If you disconnect the battery, the engine must “relearn” its idle conditions before your vehicle will drive properly. To find out how the engine does this, see Battery in this chapter. Working with the engine off: 1. Set the parking brake fully and make sure the gearshift is securely latched in P (Park) (automatic transaxle) or Neutral (manual transaxle).
2. Remove the key from the ignition after you
turn the engine off.
3. Block the wheels. This will prevent your
vehicle from moving unexpectedly.
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[SV03750(ALL)01/95]
*[SV03800(ALL)11/90]
Working with the engine on: 1. Set the parking brake fully and make sure the gearshift is securely latched in P (Park) (automatic transaxle) or Neutral (manual transaxle).
2. Block the wheels. This will prevent your
vehicle from moving unexpectedly.
RWARNING
Do not start your engine with the air cleaner removed and do not remove it while the engine is running.
Opening the Hood 1.
Inside the vehicle, pull the hood release handle located under the bottom left corner of the instrument panel.
2. Go to the front of the vehicle and release the auxiliary latch that is located under the hood at the center of the vehicle.
3. Lift the hood and set the prop rod in the hole in the hood marked with an arrow.
When you close the hood, make sure the prop rod is in its retainer and that the hood latches securely.
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[SV04800(ALL)01/95]
The hood release handle NOTE: Apply lubricant to the hood latch at
six-month intervals to maintain smooth and trouble-free operation.
NOTE: Read and understand Precautions When Servicing Your Vehicle at the beginning of this chapter before opening the hood.
Engine Types Your vehicle has one of these types of engines:
a 2.0L (121 CID) fuel injected 16-valve four-cylinder engine. a 2.5L (152 CID) fuel injected 24-valve six-cylinder engine.
207
F
