P&A CODE: HOURS: MILEAGE:
DEALER VALIDATION:
P&A CODE: HOURS: MILEAGE:
DEALER VALIDATION:
P&A CODE: HOURS: MILEAGE:
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EXCEPTIONS
Normal vehicle axle maintenance: Rear axles and power take-off units
with synthetic fluid and light-duty trucks equipped with Ford-design axles
are lubricated for life; do not check or change fluid unless a leak is
suspected, service is required or the assembly has been submerged in
water. During long periods of trailer towing with outside temperatures
above 70°F (21°C) and at wide-open throttle for long periods above
45 mph (72 km/h), non-synthetic rear axle fluids should be changed every
3000 miles (4800 kilometers) or three months, whichever comes first. This
interval can be waived if the axle is filled with 75W140 synthetic gear fluid
meeting Ford specification WSL-M2C192-A, part number F1TZ-19580-B or
equivalent. Add friction modifier XL-3 (EST-M2C118-A) or equivalent for
complete refill of Traction-Lok rear axles (see Technical specifications in
the Capacities and Specifications chapter for details).
Police/Taxi/Livery vehicle axle maintenance: Change rear axle fluid
every 100000 miles (160000 km). Rear axle fluid change may be waived
if the axle was filled with 75W140 synthetic gear fluid meeting Ford
specification WSL-M2C192-A, part number FITZ-19580-B or equivalent.
Add four ounces (118 mL) of additive friction modifier XL-3
(EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear
axles. The axle fluid should be changed anytime the axle has been
submerged in water.
California fuel filter replacement: If the vehicle is registered in
California, the California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify the emission
warranty or limit recall liability prior to the completion of the vehicle’s
useful life. Ford Motor Company, however, urges you to have all
recommended maintenance services performed at the specified intervals
and to record all vehicle service.
Hot climate oil change intervals: Vehicles operating in the Middle
East, North Africa, Sub-Saharan Africa or locations with similar climates
using an American Petroleum Institute (API) Certified for Gasoline
Engines (Certification mark) oil of SM or SN quality, the normal oil
change interval is 5000 miles (8000 kilometers).
If the available API SM or SN oils are not available, then the oil change
service interval is 3000 miles (4800 kilometers).
Engine air filter and cabin air filter replacement: Engine air filter
and cabin air filter life are dependent on exposure to dusty and dirty
conditions. Vehicles operated in these conditions require frequent
inspection and replacement of the engine air filter and cabin air filter.
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ENGINE COOLANT CHANGE RECORD
Initial change
3.7L and 5.0L Engines*
Six years or 100000 miles (160000 km) (whichever comes first)
After initial change Every three years or 50000 miles (80000 km) *Shelby GT500 owners: See the Shelby GT500 supplement.
Engine Coolant Change Log
DEALER VALIDATION:
DEALER VALIDATION:
RO#: DATE:
RO#: DATE:
RO#: DATE:
P&A CODE: HOURS: MILEAGE:
DEALER VALIDATION:
P&A CODE: HOURS: MILEAGE:
DEALER VALIDATION:
P&A CODE: HOURS: MILEAGE:
RO#: DATE:
RO#: DATE:
RO#: DATE:
P&A CODE: HOURS: MILEAGE:
DEALER VALIDATION:
P&A CODE: HOURS: MILEAGE:
DEALER VALIDATION:
P&A CODE: HOURS: MILEAGE:
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Directions & Information) (if equipped).
SYNC is an in-vehicle communications system that works with your Bluetooth-enabled cellular phone and portable media player. This allows you to: • Make and receive calls. • Access and play music from your portable music player. • Use 911 Assist®, Vehicle Health Report and SYNC Services (Traffic, • Use applications, such as Pandora and Stitcher, via SYNC AppLink™ • Access phonebook contacts and music via voice commands. • Stream music from your connected phone. • Text message. • Use the advanced voice recognition system. • USB device charging (if your device supports this).
(if applicable).
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GENERAL INFORMATION Make sure you review your device’s manual before using it with SYNC.
Support
The SYNC support team is available to help you with any questions you
cannot answer on your own.
Monday-Saturday, 8:30am-8:00pm EST
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Times are subject to change due to holidays.
online.
personalize your Saved Points and Favorites.
SYNC Owner Account Why do I need a SYNC owner account? • Required to activate Vehicle Health Report and to view the reports • Required to activate the subscription-based SYNC Services and to • Essential for keeping up with the latest software downloads available • Access to customer support for any questions you may have. Driving Restrictions For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h).
for SYNC.
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Safety Information
WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle. We recommend against the use of any handheld device while driving, encourage the use of voice-operated systems when possible and that you become aware of applicable state and local laws that may affect use of electronic devices while driving.
When using SYNC: • Do not operate playing devices if the power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.
• Do not leave playing devices in your vehicle during extreme conditions
as it could cause them damage. See your device’s manual for further information. • Do not attempt to service or repair the system. See your authorized
dealer.
For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h). Make sure that you review your device’s manual before using it with SYNC.
Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.
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The cellular profile, media device index, and development log remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist®, Vehicle Health Report, and Traffic, Directions and Information.
USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you.
Initiating a Voice Session
Push the voice icon; a tone sounds and Listening appears in the display. Say any of the following:
Say:
“Phone” “USB”
“Bluetooth Audio” “Line in”
“Cancel” “SYNC” “Voice settings”
If you want to:
Make calls. Access the device connected to your USB port. Stream audio from your phone. Access the device connected to the auxiliary input jack. Cancel the requested action. Return to the main menu. Adjust the level of voice interaction and feedback.
“Vehicle Health Report” Run a vehicle health report.*
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If you want to:
Access the SYNC Services portal.* Access mobile applications.* Hear a list of voice commands available in the current mode.
Say:
“Services” “Mobile apps” “Help”
*If equipped, U.S. only.
System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback. The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time. Adjusting the Interaction Level
Push the voice icon; when prompted, say “Voice settings”, then any of the following:
When you say:
The system:
“Interaction mode standard”
Provides more detailed interaction and
guidance.
“Interaction mode advanced”
Provides less audible interaction and
more tone prompts.
The system defaults to the standard interaction mode. Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. (For example, the system may ask “Phone, is that correct?”) If turned off, the system simply makes a best guess as to what you requested and you may still occasionally be asked to confirm settings.
“Confirmation prompts on” “Confirmation prompts off”
The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, you may be prompted with as many as four possibilities for clarification.
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For example, “Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home.” Or, “Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe.”
“Phone candidate lists on” “Phone candidate lists off” “Media candidate lists on” “Media candidate lists off”
Helpful Hints • Make sure the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
• After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system.
• Speak naturally, without long pauses between words. • At any time you can interrupt the system while it is speaking by
pressing the voice icon.
USING SYNC WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone’s functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • Ending a call. • Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID. Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone’s compatibility, see your phone’s user manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
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Pairing a Phone for the First Time Note: Make sure the vehicle ignition and radio are turned on and the transmission is in position P (automatic transmission) or 1 (manual transmission). Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls. 1. Press the PHONE hard button; when the display indicates no phone
is paired, press the Settings tab, then Add. If Bluetooth is on, SYNC begins the pairing process between your Bluetooth-enabled phone or device and SYNC. See your phone’s user guide if necessary.
2.
3. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display.
4. The display indicates when the pairing is successful. Depending on your phone’s capability and your market, the system may prompt you with questions such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up), downloading your phone book, etc.
Pairing Subsequent Phones Note: Make sure the vehicle ignition and radio are turned on and the transmission is in position P (vehicles equipped with an automatic transmission) or 1st gear (vehicles equipped with a manual transmission). Note: SYNC can store up to 12 previously paired phones. 1. Press the PHONE hard button; select the Settings tab, then Add. 2. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display. The display indicates when the pairing is successful.
3. The system then prompts with questions such as if you would like to
set the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up), download your phone book, etc.
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Phone Voice Commands
Press the voice button and say any of the following:
“PHONE”
“Call
“Call
“Call
“Call
“Call
“Dial”*
*If you have said “Dial”, see the “Dial” table below.
“DIAL”
“411” (four-one-one), “911” (nine-one-one), etc.
“700 (seven hundred)” (seven hundred) “800 (eight hundred)” (eight hundred) “900 (nine hundred)” (nine hundred)
“#” “/” (pound, slash)
“
“Asterisk” (*)
“Clear” (deletes all entered digits)
“Delete” (deletes one digit)
“Plus” “Star”
Note: To exit dial mode, press and hold the phone button or press MENU to go to the PHONE menu.
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GLOBAL COMMANDS
“Exit” “Help” “Phone”
“Services” *
“Vehicle Health Report”*
“Voice settings”
*If equipped, U.S. only.
Making Calls Using the Touchscreen Press the PHONE hard button, then choose between three ways to make a call: 1. Use the keypad on the Phone tab to manually enter a phone number
and press SEND.
2. Select the Phonebook tab (if the desired number is saved in the downloaded phone book information). Use the directory buttons to browse to the desired contact, then press DIAL. (This is a phone-dependent feature.)
3. Select the Call History tab (if the desired number is saved in the downloaded call history information), then press DIAL. (This is a phone-dependent feature.)
Making Calls Using Voice Commands
Press the voice button and when prompted say “Phone”.
1. Say “Call
2. When the system confirms the number, say “Dial” or “Call” to initiate
number.
the call.
To erase the last spoken digit, say “Delete”; to erase all spoken digits, say “Clear”. To end the call, press and hold the phone button.
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Receiving Calls When receiving a call, you can: • Answer the call by pressing the phone button. • Reject the call by pressing and holding the phone button. • Ignore the call by doing nothing. Phone Options during an Active Call During an active call, you have additional menu features which become available such as putting a call on hold, joining calls, etc. To access: 1. Press the PHONE hard button. 2. Select from the following options:
When you select:
Send
End Privacy Mode*
Hold Call*
Join Calls* Quick Dial
You can:
Receive an incoming call, make an outgoing call or redial. End or ignore a call. Switch a call from an active hands-free environment to your cellular phone for a more private conversation. Put an active call on hold. Press OK when Place Call on Hold? appears. Join two separate calls. Save frequently called numbers for quick access. You can select and save numbers from the Phonebook or Call History tabs.
* This is a phone-dependent feature.
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Accessing Features through the Phone Menu
SYNC’s phone menu allows you to redial a number, access your call
history and phone book and send text messages as well as access phone
and system settings. You can also access advanced features, such as 911
Assist™, Vehicle Health Report and SYNC Apps.
1. Press the PHONE hard button.
2. Select from the following:
When you select:
Phone
Phonebook*
Call History**
Text Messaging
Settings
SYNC Apps
You can:
Access basic options such as making calls, ending calls and joining calls. Allows you to access your downloaded phonebook. SYNC categorizes your contacts alphabetically in the Quick Sort buttons on the right of the screen. The buttons are highlighted if there are contacts stored in that category. Press the highlighted category to access those listings. Allows you to access any previously dialed, received or missed calls while your phone has been connected to the system. Allows you to send, download and delete text messages. Access Bluetooth Devices menu listings (add, connect, set as primary, on/off, delete) as well as Advanced menu listings (911 Assist, Vehicle Health Report, factory defaults, master reset, etc.). Access the SYNC services portal where you can request various types of information, traffic reports and directions.
*This is a speed-dependent and phone-dependent feature. **This is a phone-dependent feature.
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Text Messaging Note: This is a phone-dependent feature. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. Receiving a Text Message Note: This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages. Note: Forwarding a text message is a speed-dependent feature and can only be done when the vehicle is traveling at 3 mph (5 km/h) or less. Note: Only one recipient is allowed per text message. When a new message arrives, an audible tone sounds and the display indicates you have a new message. You have these options: 1. Press View to receive and open the text message. 2. Press Listen to have SYNC read the message to you. 3. Press Reply to send a message back to the sender. 4. Press Dial to call the sender. 5. Press Cancel to exit the screen. If you select View, you can: • Listen as SYNC reads the message to you aloud. • Compose your own message.* • Reply to the message.* • Forward the text message to someone in your phone book or to a
phone number.*
*This is a speed-dependent feature.
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Sending Text Messages Text messaging is a phone-dependent feature. If your phone is compatible, SYNC allows you to receive, send, download and delete text messages. 1. Press the PHONE hard button. 2. Select the Text Messaging tab, then press Compose. 3. Scroll to select from the following options: Send Text Message? enables you to send a new text message based on a pre-defined set of 15 messages. 1. Press OK to select. If the system detects your phone does not
support this feature, Unsupported appears in the display and SYNC returns to the main menu.
2. Scroll to cycle through the message options in the following chart. 3. Select the desired text message. Each text message is sent with the
following signature: “This message was sent from my
4. Press Recipients, then choose who to send it to using the Phone
Book or Phone Number.
Pre-defined text message options
Be there in 10 minutes Be there in 20 minutes
Call me
Call you later
Can’t talk right now Can’t wait to see you
I love you
I need more directions
I’m stuck in traffic
No
Thanks
Too funny
Where R you?
Why? Yes
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Accessing Your Phone Settings These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone, text message notification, modify your phone book and also set up automatic download. 1. Press the phone button. 2. Scroll until Phone Settings appears, then press OK. 3. Scroll to select from the following options:
When you select:
Phone Status
Set Ringer
You can:
See the provider, name, signal power, battery power and roaming status of your connected phone. Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu. Select which ring tone sounds during an incoming call (one of the system’s or your phone’s). 1. Press OK to select and scroll to hear Ringer 1, Ringer 2, Ringer 3 and Phone Ringer. 2. Press OK to select. Note: If your phone supports in-band ringing, your phone’s ringer sounds when Phone Ringer is chosen.
Message Notification Have the option of hearing an audible tone to
notify you when a text message arrives. 1. Press OK to select and scroll between Message Notification On or Message Notification Off. 2. Press OK to select.
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When you select: Modify Phonebook
Auto Download
Return
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You can:
Modify the contents of your phone book (i.e., add, delete, download). Press OK to select and scroll between: Add Contacts: Press OK to add more contacts from your phone book. Push the desired contact(s) on your phone. See your phone’s user guide on how to push contacts. Delete Phonebook: Press OK to delete the current phone book and call history. When Delete Phonebook appears, press OK to confirm. SYNC takes you back to the Phone Settings menu. Download Phonebook: Press OK to select and press OK again when Confirm Download? appears. Automatically download your phone book each time your phone connects to SYNC. Press OK to select. When Auto Download On? appears, press OK to have your phonebook automatically downloaded each time. Select Off to NOT download your phonebook every time your phone connects to SYNC. Your phonebook, call history and text messages can only be accessed when your specific phone is connected to SYNC. Note: Downloading times are phone- and quantity-dependent. Note: When auto download is on, any changes, additions or deletions saved since your last download are deleted. Exit the current menu.
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System Settings System Settings provide access to your Bluetooth Devices and Advanced menu features. The Bluetooth Devices menu allows you to add, connect, delete and set a phone as primary as well as turn your Bluetooth feature on and off. The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information. Bluetooth Devices Menu Options This menu allows you to add, connect, delete, set a phone as primary, and turn Bluetooth on or off. 1. Press the phone button to enter the Phone Menu. 2. Scroll until System Settings appears and press OK. 3. Scroll until Bluetooth Devices appears and select OK. 4. Scroll to select from the following options:
If you select:
Add Bluetooth Device* Connect Bluetooth Device
Set Primary Phone
You can:
See Using SYNC with your phone earlier in this chapter for pairing instructions. Connect a previously paired Bluetooth-enabled phone. 1. Press OK to select and view a list of previously paired phones. 2. Scroll until the desired device is chosen, then press OK to connect the phone. Note: Only one device can be connected at a time. When another phone is connected, the previous one is disconnected. Set a previously paired phone as your primary phone. Press OK to select and scroll to select the desired phone. Press OK to confirm. Note: SYNC attempts to connect with the primary phone at every ignition cycle. When a phone is selected as primary, it appears first in the list and is marked with an *.
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If you select:
You can:
Set Bluetooth On/Off Turn the Bluetooth feature on and off.
Delete Device
Delete All Devices
Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Note: Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetooth features. Delete a paired phone. Press OK and scroll to select the device. Press OK to confirm. Delete all previously paired phones (and all information originally saved with those phones). Press OK to select. Exit the current menu.
Return *This is a speed-dependent feature. Advanced Menu Options This menu allows you to access settings such as prompts, languages, defaults, perform a master reset, install an application and view system information. 1. Press the PHONE hard button. 2. Select the Settings tab, then Advanced. 3. Use the arrow buttons to choose between things like Bluetooth
On/Off, 911 Assist, Vehicle Health Report, Incoming Call Ringer, etc.
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SYNC APPLICATIONS AND SERVICES (IF EQUIPPED) Note: In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone’s compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. • SYNC Services (if equipped, U.S. only): Provides access to traffic,
directions and information such as travel, horoscopes, stock prices and more.
• 911 Assist®: Can alert 911 in the event of an emergency. • Vehicle Health Report (if equipped, U.S. only): Provides a diagnostic • SYNC AppLink™: Allows you to connect to and use certain applications such as Pandora and Stitcher (if your phone is compatible).
and maintenance report card of your vehicle.
911 Assist®
WARNING: Unless the 911 Assist setting is set on prior to a crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death after a crash.
WARNING: Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING: Always place your phone in a secure location in the vehicle so it does not becoming a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.
Note: SYNC 911 Assist feature must be set on prior to the incident. Note: Before setting this feature on, ensure that you read the 911 Assist privacy notice later in this section for important information.
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Note: If 911 Assist is turned on or off by any user, that setting applies for all paired phones. If 911 Assist is turned off, a voice message plays and/or a display message/icon comes on when the vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excludes knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. For more information about 911 Assist, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. • For information on airbag deployment, see the Supplementary • For information on the fuel pump shut-off, see the Roadside
Restraints System chapter.
Emergencies chapter. Setting 911 Assist On If your vehicle is not equipped with a navigation system, perform the following: 1. Press the phone button to enter the Phone Menu. 2. Scroll until 911 Assist appears in the display. 3. Scroll to select ON, then press OK. Set On appears in the display. If your vehicle is equipped with a navigation system, perform the following: 1. Press the PHONE hard button. 2. Select the Settings tab. 3. Press Advanced. Select 911 Assist, then turn the system on. To make sure that 911 Assist works properly: • SYNC must be powered and working properly at the time of the • SYNC 911 Assist feature must be set on prior to the incident. • A Bluetooth-enabled and compatible phone has to be paired and • A connected Bluetooth-enabled phone must have the ability to make
incident and throughout feature activation and use.
connected to SYNC.
and maintain an outgoing call at the time of the incident.
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• A connected Bluetooth-enabled phone must have adequate network
• The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
coverage, battery power and signal strength.
In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (which would activate 911 Assist); however, if 911 Assist is triggered, SYNC tries to contact emergency services. If a connected phone is damaged or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911. Before making the call: • SYNC provides a short window of time (about 10 seconds) to cancel the • SYNC says the following, or a similar message: “SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel.”
call. Failure to cancel the call results in SYNC attempting to dial 911.
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist hardware was damaged in a crash.
• The vehicle’s battery or SYNC system has no power.
• The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
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Vehicle Health Report
WARNING: Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot replace normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems that are electronically monitored by the vehicle and will not monitor or report the status of any other system, (i.e., brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury. Note: Your Vehicle Health Report feature requires activation prior to use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your mobile phone. Before running a report, review the Vehicle Health Report privacy notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to automatically remind you to run reports at specific mileage intervals. Cellular phone airtime usage may apply when reporting. The system allows you to check your vehicle’s overall health in the form of a diagnostic report card. The vehicle health report contains valuable information such as: • Vehicle Diagnostic Information • Scheduled maintenance • Open Recalls and Field Service Actions • Unserviced items from vehicle inspections by your authorized dealer. You can run a report (after the vehicle has been running a minimum of 60 seconds) by pressing the voice button and saying “Vehicle health report”, or pressing the phone button.
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To run a report using the phone button and your vehicle is not equipped with a navigation system, 1. Press the phone button to enter the Phone Menu. 2. Scroll until Vehicle Health appears in the display, then press OK. 3. Select from one of the options listed in the following table. To run a report using the phone button and your vehicle is equipped with a navigation system: 1. Press the PHONE hard button. 2. Select the Settings tab. 3. Press Advanced, then select Vehicle Health Report. 4. Select from one of the options listed in the following table.
Vehicle Health Report Options
Automatic Reports
Mileage Intervals
Run Report?
Press OK and select on or off. Select On to
have SYNC automatically prompt you to run a
health report at certain mileage intervals.
Note: You must first turn this feature on
before you can select the mileage intervals at
which you would like to be prompted.
Press OK. Scroll to select between 5000, 7500
or 10000 mile intervals and press OK to make
your selection.
Press OK for SYNC to run a health report of
your vehicle’s diagnostic systems and send the
results to Ford where it is combined with
scheduled maintenance information, open
recalls and other field service actions and
unserviced vehicle inspection items from your
authorized dealer.
Vehicle Health Report Privacy Notice When you run a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect additional vehicle information. Ford may use the vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com - Vehicle Health Report Terms and Conditions, and Privacy Statement - for more information.
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SYNC Services: Traffic, Directions & Information (TDI) Note: SYNC Services requires activation prior to use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC with your phone for pairing instructions. Note: This feature does not function properly if you have enabled caller ID blocking on your mobile phone. Make sure your mobile phone is not blocking caller ID before using SYNC Services. Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features are provided only as an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, if you would be placed in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect the vehicle’s current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request and for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect the vehicle travel information or other information identified in the Terms and Conditions, do not activate or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com.
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Connecting to SYNC Services Using Voice Commands 1. Press the voice button. 2. When prompted, say “Services”. This initiates an outgoing call to
SYNC Services using your paired and connected Bluetooth-enabled cellular phone.
3. Once you are connected to the service, follow the voice prompts to
request the desired service, such as “Traffic” or “Directions”. You can also say “What are my choices?” to receive a complete list of available services from which to choose.
4. Say “Services” to return to the services main menu or for help, say
“Help”.
Connecting to SYNC Services Using the Phone Menu 1. Press the phone button to enter the Phone Menu. 2. Scroll until Services appears in the display. 3. Press OK to confirm and enter the Services menu. The display
indicates the system is connecting.
4. Press OK. SYNC initiates the call to the Services portal. 5. Once connected, follow the voice prompts to request your desired
Service, such as Traffic or Directions. You can also say “What are my choices?” to receive a complete list of available services from which to choose.
6. To return to the Services menu, say “Services” or for help, say
“Help”.
Receiving Turn-by-Turn Directions 1. When connected to SYNC Services, say “Directions” or “Business search”. To find the closest business or type of business to your current location, just say “Business search” and then “Search near me”. If you need further assistance in finding a location you can say “Operator” at any time within a Directions or Business search to speak with a live operator. You may also be prompted to speak with an operator when the automatic system has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist visit www.SYNCMyRide.com/support.
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2. Follow the voice prompts to select your destination. Once your
destination is selected, your current vehicle location is uploaded and a route based on current traffic conditions is calculated and sent back to your vehicle. After the route download is complete, the phone call is automatically ended. You then receive audible and visual driving instructions as you travel toward your destination.
3. While on an active route, you can select or say “Route summary” or
“Route status” to view the Route Summary turn list or the Route Status ETA. You can also turn voice guidance on or off, cancel the route or update the route.
If you miss a turn, SYNC automatically asks if you want the route updated. Just say, “Yes” when prompted and a new route will be delivered to your vehicle. Disconnecting from SYNC Services 1. Press and hold the phone button on the steering wheel. 2. Say “Good-bye” from the SYNC Services main menu.
SYNC Services Quick Tips
Personalizing
Push to interrupt
You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points such as work or home. You can also save favorite information like sports teams or a news category. To learn more, log onto www.SYNCMyRide.com. Press the voice button at any time (while you are connected to SYNC TDI Services) to interrupt a voice prompt or an audio clip (such as a sports report), wait for the listening tone, and say your voice command.
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Portable
SYNC®
SYNC Services Quick Tips
Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with Traffic, Directions and Information and continue enjoying your personalized services. You can even access your account outside the vehicle. Just use the number on your phone’s call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available.
SYNC AppLink™ Note: Your smartphone must be paired and connected to SYNC to access AppLink. Note: iPhone® users need to connect the phone to the USB port in order to start the application. It is recommended to lock your iPhone® after starting an application. Note: The AppLink feature is not available if your vehicle is equipped with the MyFord Touch® or MyLincoln Touch™ system. Depending on your display type, you can access AppLink from the media menu, the phone menu, or by using voice commands. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. To Access Using the Phone Menu 1. Press the Phone button. 2. Browse to Mobile Applications and press OK. 3. Browse to your desired app and press OK. 4. Once an app is running through SYNC, you can access an app’s menu
by pressing the MENU button to first access the SYNC menu.
5. Scroll until “
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To Access Using the Media Menu 1. Press the AUX button to access the SYNC menu. 2. Press the Menu button to access the SYNC Media menu. 3. Browse to Mobile Applications and press OK. 4. Browse to your desired app and press OK. 5. Once an app is running through SYNC, you can access an app’s menu
by pressing the MENU button to first access the SYNC menu.
6. Scroll until “
To Access Using the Navigation Screen (If Equipped) 1. Press the Phone button. 2. Press the SYNC Apps tab. 3. Press Mobile Apps. 4. Select the app to start it. To Access Using Voice Commands 1. Press the voice icon. 2. When prompted, say “Mobile Apps”. 3. Say the name of the application after the tone. 4. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, such as “Play Station Quickmix”. Say “Help” to discover available voice commands.
USING SYNC WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over the vehicle’s speaker system using the system’s media menu or voice commands. You can also sort and play your music by specific categories, such as artists, albums, etc. SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, Plays from device players, and most USB drives. SYNC also supports audio formats such as MP3, WMA, WAV and ACC.
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Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure that the device is turned on. To connect using voice commands: 1. Plug the device into the vehicle’s USB port. 2. Press the voice icon and when prompted, say “User device”. 3. You can now play music by saying any of the appropriate voice
commands, such as:
• Play All
• Play Artist
To connect using the system menu: 1. Plug the device into the vehicle’s USB port. 2. Press the MEDIA hard button. 3. Select the User Device tab, the press Source repeatedly until USB
appears.
4. Press Music Library. 5. Select from the listed features. Once connected, the system indexes any readable media files. (The time required to complete this depends on the size of the media content being indexed.) If Autoplay is on, you can access media files randomly as they are indexed. If turned off, indexed media is not available until the indexing process is complete. SYNC is capable of indexing thousands of average size media and notifies you if the maximum indexing file size is reached.
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What’s Playing?
At any time when a track is playing, you can press the voice icon and ask the system, “What’s playing?”. The system reads the metadata tags (if populated) of the playing track to you.
Media Voice Commands
Press the voice icon and, when prompted, say “User Device” then any of the following:
“User Device” “Autoplay off” “Autoplay on”
“Pause” “Play”
“Play album
“Play all”
“Play artist
“Play genre
“Play next folder” 2
“Play next track”
“Play playlist
“Play previous folder” 2
“Play previous track”
“Play track
“Repeat off” “Repeat on” “Shuffle off” “Shuffle on”
“Similar music” “Voice settings”
1 “
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Supported Media Players, Formats and Metadata Information SYNC® is capable of hosting nearly any digital media player, including iPod®, Zune™, Plays from device players, and most USB drives. Supported audio formats include MP3, WMA, WAV and AAC. You are also able to organize your indexed media from your playing device by metadata tags. Metadata tags are descriptive software identifiers embedded in the media files which provide information about the file. If your indexed media files contain no information embedded in these metadata tags, SYNC may classify the empty metadata tags as Unknown.
Media Menu Sources and Features The User Device menu allows you to select your media source and how to play your music (by artist, genre, shuffle, repeat, etc.). 1. Make sure your USB device is plugged in to your system. 2. Press the MEDIA hard button. 3. Select the User Device tab, then press Source repeatedly to cycle
through USB, BT Audio and Line In: When you select:
You can:
Music Library
Similar Music
Repeat Shuffle
Settings
Text
Access SYNC’s many media features, such as: Play All, Play Artists, Play Albums, Play Tracks, Play Playlists, and Explore the USB. Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you. The system creates a new list of similar songs and begins playing. The metadata tags must be populated for this feature to include each track. Repeat any song. Randomly play available media files in the current playlist. Access Bluetooth Devices menu listings (add, connect, set as primary, on/off, delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information). View additional information, if available.
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Accessing the Media Music Library This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device. 1. Make sure that your device is plugged into the USB port and is
turned on.
appears.
2. Press the MEDIA hard button. 3. Select the User Device tab, then press Source repeatedly until USB
4. Select Music Library. If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options to scroll through and select from:
When you select:
Play All
Artists
Albums
Genres
You can:
Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Sort all indexed media by artist. Once selected, the system lists and then plays all artists and tracks alphabetically. If there are less than 255 indexed artists, they are listed alphabetically in flat file mode. If there are more, they are categorized in alphabetical categories. Sort all indexed media by albums. If there are less than 255 indexed albums, they are listed alphabetically in flat file mode. If there are more, they are organized into alphabetical categories. Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, SYNC automatically organizes them into alphabetical categories.
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When you select:
Playlists
Tracks
Explore USB
You can:
Access your playlists (from formats, such as ASX, .M3U, .WPL, .MTP.). The system lists your playlists alphabetically in flat file mode. If there are more than 255, they are organized into alphabetical categories. Search for and play a specific track which has been indexed. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, SYNC automatically organizes them into alphabetical categories. Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible.
Bluetooth Audio
Your system allows you to stream audio over your vehicle’s speakers from your connected, Bluetooth-enabled cellular phone.
To access: 1. Make sure your paired phone is in streaming mode. 2. Press the MEDIA hard button. 3. Select the User Device tab, then press Source repeatedly until BT
Audio appears.
Line In (Auxiliary Input Jack)
Your system allows you to select and play music from your portable music player over the vehicle’s speakers.
To access: 1. Make sure your paired phone is in streaming mode. 2. Press the MEDIA hard button. 3. Select the User Device tab, then press Source repeatedly until Line
In appears.
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System Settings System settings provide access to your Bluetooth devices and Advanced menu features. The Bluetooth menu allows you to add, connect and delete a device as well as turn the Bluetooth feature on and off. The Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset. Bluetooth Devices Menu Options This menu allows you to add, connect and delete devices as well as turn Bluetooth on and off. 1. Press the MEDIA hard button. 2. Select the User Device tab, then BT Devices. 3. Select from:
When you select:
Connect
Add
Delete Advanced
You can: Connect a previously paired Bluetooth-enabled phone. Add a device through Discovery and Discoverable modes. Delete a paired media device. Access menu listings (prompts, languages, defaults, master reset, install application and system information).
TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone’s compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.
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Phone Issues
Issue
Excessive background noise during a phone call.
During a call, I can hear the other person but they cannot hear me. SYNC is not able to download my phonebook.
Possible Cause(s)
The audio control settings on your phone may be affecting SYNC performance. Possible phone malfunction.
• This is a phone-dependent feature, OR • Possible phone malfunction.
Limitations on your phone’s capability.
The system says Phonebook Downloaded but my phonebook in SYNC is empty or is missing contacts.
Possible Solution(s)
Review your phone’s user guide regarding audio adjustments.
Try turning off the device, resetting the device, removing the device’s battery, then trying again. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • Use the SYNCmyphone feature available on the website. • Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • If the missing contacts are stored on your SIM card, try moving them to the device memory. • Remove any pictures or special ring tones associated with the missing contact.
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Issue
I am having trouble connecting my phone to SYNC.
Possible Cause(s)
• This is a phone-dependent feature, OR • Possible phone malfunction.
Text messaging is not working on SYNC.
• This is a phone-dependent feature, OR • Possible phone malfunction.
Possible Solution(s) • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try deleting your device from SYNC, deleting SYNC from your device and trying again. • Check the security and auto accept/prompt always settings relative to the SYNC Bluetooth connection on your phone. • Update your device’s software firmware. • Turn off the Auto phonebook download setting. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again.
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Issue
I am having trouble connecting my device.
SYNC®
USB/Media Issues
Possible Cause(s) Possible device malfunction.
SYNC does not recognize my device when I turn on the car.
This is a device limitation.
Possible Solution(s) • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Make sure you are using the manufacturer’s cable. • Make sure the USB cable is properly inserted into the device and the vehicle’s USB port. • Make sure that the device does not have an auto-install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures.
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Possible Solution(s)
Make sure the device is connected to SYNC and that you have pressed play on your device. • Make sure that all song details are populated. • Some devices require you to change the USB settings from mass storage to MTP class.
Issue
Bluetooth audio does not stream.
SYNC does not recognize music that is on my device.
Possible Cause(s)
• This is a phone-dependent feature, OR • The device is not connected. • Your music files may not contain the proper artist, song title, album or genre information, OR • The file may be corrupted, OR • The song may have copyright protection which does not allow it to play.
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Vehicle Health Report/Services (Traffic, Directions and
Information) Issues Possible Cause(s) • Your account may not be activated on the website, OR • You may have the wrong VIN (vehicle identification number) listed. The preferred dealer information did not load correctly.
Issue
I received a text that the Vehicle Health Report is not activated.
I am unable to retrieve the report on the website, or I receive a system error.
Possible Solution(s)
• This is a free feature, but you must first register online to use
it.• Make sure that your VIN is
correctly listed in your account.
When you register your account, you must list a preferred dealer. If one is already listed, try selecting another dealer and logging out. Log back in and change it back to your preferred dealer and retrieve the report.
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Vehicle Health Report/Services (Traffic, Directions and
Issue
I am unable to submit a report.
I heard a commercial when I tried to use Traffic, Directions and Information.
Information) Issues Possible Cause(s) • This could be due to your phone’s compatibility, OR • Bad signal strength, OR • Your phone may not be activated on the website. • The phone in use is not activated, OR • Your phone has ID blocker active.
Possible Solution(s)
• Update your mobile number in your account on the website. • Make sure you have full signal strength and that your Bluetooth volume level has been turned up. • Try deleting your phone and performing a clean pairing.
• This is a free feature, but you must first register online to use
it.• Turn off ID blocker on your
phone as the system recognizes you by your phone number. • Make sure the currently connected phone is the same one that is registered on your SyncMyRide account.
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Voice Command Issues Possible Cause(s) • You may be using the wrong voice commands,
Issue
SYNC does not understand what I am saying.
SYNC does not understand the name of a song or artist.
OR• You may be
speaking too soon or at the wrong time. • You may be using the wrong voice commands,
OR• You may not be
saying the name exactly as it is saved, OR • The system may not be reading the name the same way you are saying it.
Possible Solution(s) • Review the Phone voice commands and the Media voice commands at the beginning of their respective sections. • Be aware that SYNC’s microphone is either in your rear view mirror or in the headliner just above the windshield. • Review the media voice commands at the beginning of the media section. • Say the song or artist exactly as listed. If you say, “Play Artist Prince”, the system does not play music by Prince and the Revolution or Prince and the New Power Generation. • Make sure you are saying the complete title, such as “California remix featuring Jennifer Nettles”. • If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, “Play L-O-L-A”. • Do not use special characters in the title as the system does not recognize them.
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Voice Command Issues Possible Cause(s) • You may be using the wrong voice commands,
Issue
SYNC does not understand or is calling the wrong contact when I want to make a call.
Possible Solution(s) • Review the phone voice commands at the beginning of the phone section. • Make sure you are saying the contacts exactly as listed. For example, if a contact is saved as Joe Wilson, say “Call Joe Wilson”. • The system works better if you list full names, such as “Joe Wilson” rather than “Joe”. • Do not use special characters such as 123 or ICE, as the system does not recognize them. • If contacts are saved in CAPS, you have to spell them. JAKE requires you to say, “Call J-A-K-E”.
OR• You may not be
saying the name exactly as it is saved, OR • Contacts in your phonebook may be very short and similar, or they may contain special characters, OR • Your phonebook contacts may be saved in CAPS.
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Issue
SYNC does not find any mobile apps that are on my phone.
SYNC®
AppLink Issues
Possible Solution(s)
• Check the website for compatible devices and applications. • Make sure your device is paired and connected. If you have an iPhone®, make sure it is plugged in using the USB and that the application is running in the foreground.
Possible Cause(s) • Your device may not support the AppLink feature, OR • The application does not support AppLink., OR • If you have an iPhone®, it may not be plugged in,
OR• Your phone
may not be paired or connected.
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NAVIGATION CONTROLS
Type 1
WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. The system divides the screen in two sections after it initializes: • Status bars: This is the top and bottom portion of the screen. It
displays the clock or date and other useful information, depending on which mode you are in.
• Display area: The touchscreen changes depending on current
system operation. Different buttons display in this area, depending on which mode you are in.
Note: Some features, such as SIRIUS satellite radio, may not be available in your location. Check with your authorized dealer. A. I (Information): Press this button to access features such as Where am I?, SIRIUS® Travel Link™, Calendar, System Info and Help. B. PHONE: Press this button to access the SYNC phone menu. C. CLIMATE: Press this button to access the climate control menu. D. Eject: Press this button to eject a CD or DVD from the system.
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Navigation System (If Equipped)
E. TUNE RPT: • In radio or satellite radio mode, turn the control to advance in
individual increments up or down the frequency band to the desired station.
• In MP3 mode, turn the control to advance to the next or previous • In navigation mode, press this button to hear the last spoken
folder.
navigation guidance prompt.
F. DISP: Press this button to select a display mode: On, Status Bar Only, and Off. G. SOUND: • Press this button to access the sound menu. • Press while the sound menu is active to access the menu tabs of
Bass/Treble, Balance/Fade, SCV (Speed Compensated Volume), DSP (Digital Signal Processing) and Visualizer.
H. SEEK: • In radio and satellite radio mode, press the arrow buttons to find previous or next available stations or channels within the currently selected Category or Genre.
• In CD and DVD modes, press the arrow buttons to select the previous
or next track or chapter.
I. MEDIA: • Press this button to access the media menu. • Press while the media menu is active to access the available sources
of CD/DVD, Jukebox and User Device.
J. RADIO: • Press this button to access the radio menu. • Press while the radio menu is active to access the available sources of
AM, FM1, FM2, SAT1, SAT2, and SAT3.
K. VOL: Press and hold this button to turn the system off and on. Turn the control to adjust the volume. Note: If a navigation route is active when the navigation system is off, the system resumes the route when you turn the system on. L. Memory presets: • Store your favorite radio stations. To store a radio station, tune to the • In radio and satellite radio mode, press a button to access your saved
station, then press and hold a preset button until sound returns.
presets or channels.
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M. MENU: • Press this button to access the system menu. • Press while the system menu is active to access the menu tabs of Display, Clock, Feedback Settings, System Settings and Valet Mode.
N. MAP: • Press this button to access the navigation map. • Press while the map display is active to center the map on the
current vehicle position. Press while the map display and route are active to see the different map guidance views.
O. DEST: • Press this button to access the destination entry menu. • Press while the destination entry menu is active to show additional
destination entry techniques.
P. NAV: • Press this button to access the navigation menu.