2014 Ford FLEX Owners Manual

position and the video image may be incorrect. All guidelines (if enabled) have been removed when the trunk is ajar.

WARNING: Use caution when turning camera features on or off while in R (Reverse). Make sure the vehicle is not moving.

The rear view camera system provides a video image of the area behind the vehicle. During operation, lines appear in the display which represent your vehicle’s path and proximity to objects behind the vehicle. The camera is located on the liftgate.

Using the Rear View Camera System The rear view camera system displays what is behind your vehicle when you place the transmission in R. The system uses fixed guidelines which show the actual path the vehicle is moving in while reversing in a straight line. This can be helpful when backing into a parking space or aligning the vehicle with another object behind the vehicle. Note: Do not use the camera system if the trunk is ajar. Note: If the image comes on while the transmission is not in R, have the system inspected by your authorized dealer.

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Note: When towing, the camera only sees what is being towed behind the vehicle. This might not provide adequate coverage as it usually provides in normal operation and some objects might not be seen. In some vehicles, the guidelines may disappear once the trailer tow connector is engaged. Note: The camera may not operate correctly under the following conditions: • Nighttime or dark areas if one or both reverse lamps are not • The camera’s view is obstructed by mud, water or debris. Clean the • The rear of the vehicle is hit or damaged, causing the camera to

lens with a soft, lint-free cloth and non-abrasive cleaner.

operating.

become misaligned.

Guidelines and the Centerline Note: Fixed guidelines and active guidelines (if equipped) are only available when the transmission is in R (Reverse). Note: The centerline is only available if Fixed or Active (if equipped) guidelines are on.

B C D

A. Active guidelines (if equipped) B. Centerline C. Fixed guideline: Green zone D. Fixed guideline: Yellow zone E. Fixed guideline: Red zone F. Rear bumper

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If your vehicle is equipped with active guidelines they are only shown with fixed guidelines. To use active guidelines, turn the steering wheel to point the guidelines toward an intended path. If the steering wheel position is changed while reversing, the vehicle might deviate from the original intended path. The fixed and active guidelines fade in and out depending on the steering wheel position. When the steering wheel position is straight, the active guidelines are not shown. Always use caution while reversing. Objects in the red zone are closest to your vehicle and objects in the green zone are further away. Objects are getting closer to your vehicle as they move from the green zone to the yellow or red zones. Use the side view mirrors and rear view mirror to get better coverage on both sides and rear of the vehicle.

Enhanced Park Aids Note: Enhanced park aids is only available when the transmission is in R (Reverse). Note: The reverse sensing system is not effective at speeds above 3 mph (5 km/h) and may not detect certain angular or moving objects. The enhanced park aids allows the driver to view the area that is being detected by the reverse sensing system. The system uses red, yellow and green highlights which appear on top of the video image when an object is detected by the reverse sensing system. The alert highlights the closest object detected. The reverse sensing alert can be disabled and if enhanced park aids is enabled, highlighted areas are still displayed. Selectable settings for this feature are ON and OFF.

Manual Zoom

WARNING: When manual zoom is on, the full area behind the vehicle is not shown. Be aware of your surroundings when using

the manual zoom feature.

Note: Manual zoom is only available when the transmission is in R (Reverse). Note: When manual zoom is enabled, only the centerline is shown.

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Allows the driver to get a closer view of an object behind the vehicle. The zoomed image keeps the bumper in the image to provide a reference. The zoom is only active while the transmission is in R (Reverse), When the transmission is shifted out of R (Reverse), the feature automatically turns off and must be reset when it is used again. Selectable settings for this feature are OFF and ON. Press the button to change the view. The default setting for the manual zoom is OFF.

Rear Camera Delay When shifting the transmission out of R (Reverse) and into any gear other than P (Park), the camera image remains in the display until the vehicle speed reaches 6 mph (10 km/h). This occurs when the rear camera delay feature is on, or until a radio button is selected. Selectable settings for this feature are ON and OFF. The default setting for the rear camera delay is OFF.

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Cruise Control

PRINCIPLES OF OPERATION Cruise control lets you maintain a set speed without keeping your foot on the accelerator pedal.

USING CRUISE CONTROL

WARNING: Do not use cruise control in heavy traffic, on winding roads or when the road surface is slippery. This could

result in loss of vehicle control, serious injury or death.

WARNING: When you are going downhill, your vehicle speed may increase above the set speed. The system will not apply the brakes. Change down a gear to assist the system in maintaining the set speed. Failure to do so could result in loss of vehicle control, serious injury or death.

Note: Cruise control will disengage if your vehicle speed decreases more than 10 mph (16 km/h) below your set speed while driving uphill.

The cruise controls are located on the steering wheel.

Switching Cruise Control On Press the ON control up and release.

The indicator will appear in the instrument cluster.

Setting a Speed 1. Accelerate to the desired speed. 2. Press the SET control upward and release. 3. Take your foot off the accelerator pedal.

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The indicator will change colors in the instrument cluster.

Changing the Set Speed Note: If you accelerate by pressing the accelerator pedal, the set speed will not change. When you release the accelerator pedal, you will return to the speed that you previously set. • Press SET up or down and hold to increase or decrease the set speed. • Press SET up or down and release. The set speed will change in • Press the accelerator pedal or brake pedal until you reach the desired

Release the control when you reach the desired speed.

approximately 1 mph (2 km/h) increments.

speed. Press SET up and release.

Canceling the Set Speed Press CNCL or tap the brake pedal. The set speed will not be erased.

Resuming the Set Speed Press and release RES.

Switching Cruise Control Off Note: The set speed is erased when you switch off cruise control. Press the OFF control down and release or turn off the ignition.

USING ADAPTIVE CRUISE CONTROL (IF EQUIPPED)

WARNING: Always pay close attention to changing road conditions, especially when using adaptive cruise control.

Adaptive cruise control cannot replace attentive driving. Failing to follow any of the warnings below or failing to pay attention to the road may result in a collision, serious injury or death.

WARNING: Adaptive cruise control is not a collision warning or avoidance system. Additionally, adaptive cruise control will not

detect: • stationary or slow moving vehicles below 6 mph (10 km/h) • pedestrians or objects in the roadway • oncoming vehicles in the same lane.

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WARNING: Do not use the adaptive cruise control when entering or leaving a highway, in heavy traffic or on roads that

are winding, slippery or unpaved.

WARNING: Do not use in poor visibility, specifically fog, rain, spray or snow.

Note: It is your responsibility to stay alert, drive safely and be in control of your vehicle at all times. The system adjusts your speed to maintain a proper distance between you and the vehicle in front of you in the same lane. You can select from one of four GAP settings. The controls are located on the steering wheel. At startup, the system sets the gap to the last selected setting. Once activated, you can deactivate the system at any time by pressing the brake pedal, pressing the steering wheel OFF control or pressing the CNCL control. In addition, you can temporarily increase the vehicle speed above the current speed by manually pressing on the accelerator pedal.

The controls for using your cruise control are located on the steering wheel.

SET

RES CNCL

ON OFF

GAP

Setting Adaptive Cruise Control

2. Accelerate to the desired speed.

1. Press and release ON. The information display will show the gray indicator light, current gap setting and SET. The system is set to standby mode.

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3. Press SET upward and release. The vehicle speed is stored in the memory.

The information display will show a green indicator light, current gap setting and desired set speed.

4. Take your foot off the accelerator pedal.

5. A lead vehicle graphic will illuminate if there is a vehicle detected in front of you.

Note: When adaptive cruise control is active, the set speed displayed in the information display may vary slightly from the speedometer.

Following a Vehicle

WARNING: When following a vehicle in front of you, your vehicle will not decelerate automatically to a stop, nor will your vehicle always decelerate quickly enough to avoid a collision without driver intervention. Always apply the brakes when necessary. Failing to do so may result in a collision, serious injury or death.

WARNING: Adaptive cruise control only warns of vehicles detected by the radar sensor. In some cases there may be no

warning or the warning may be delayed. The driver should always apply the brakes when necessary. Failing to do so may result in a collision, serious injury or death.

Note: The brakes may emit a sound when they are being modulated by the adaptive cruise control system. When a vehicle ahead of you enters the same lane or a slower vehicle is ahead in the same lane, the vehicle speed adjusts to maintain a preset gap distance. The distance setting is adjustable. The lead vehicle graphic will be illuminated. Your vehicle will maintain a constant distance between the vehicle ahead until: • the vehicle in front of you accelerates to a speed above the set speed • the vehicle in front of you moves out of your lane or out of view

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• the vehicle speed falls below 16 mph (26 km/h) • a new gap distance is set. The vehicle brakes will be automatically applied to slow your vehicle to maintain a safe distance from the vehicle in front. The maximum braking which is applied by the system is limited and can be overridden by the driver applying the brakes. If the system predicts that its maximum braking level will not be sufficient, an audible warning will sound while the system continues to brake. This is accompanied by a heads-up display; a red warning bar illuminating on the windshield. You should take immediate action.

Setting the Gap Distance Note: It is your responsibility to select a gap appropriate to the driving conditions.

You can decrease or increase the distance between your vehicle and the vehicle in front of you by pressing the GAP control up or down. The selected gap will display in the information display as shown by the bars in the graphic. Four gap distance settings are available.

Graphic

display (bars

between vehicles)

Following distance

Following distance at

60 mph

(100 km/h)

Dynamic behavior

1 bar 2 bars 3 bars 4 bars Each time you restart your vehicle, the system will select the last chosen gap for the current driver.

31 yards (28 m) Sporty 43 yards (39 m) Normal 55 yards (50 m) Normal 67 yards (61 m) Comfort

1 second 1.4 seconds 1.8 seconds 2.2 seconds

Disengaging Adaptive Cruise Control Press the brake pedal or press CNCL to disengage the system. The last set speed will display with a strikethrough. Disengaging the system will not erase your previous set speed.

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Overriding Adaptive Cruise Control

WARNING: Whenever the driver is overriding the ACC by pressing the accelerator pedal, the ACC will not automatically

apply the brakes to maintain separation from any vehicle ahead.

You can override the set speed and gap distance by pressing the accelerator pedal.

When you are overriding the system, the green indicator light illuminates and the follow vehicle does not show in the information display. The system will resume operation when

you release the accelerator pedal. The vehicle speed will decrease to the set speed, or a lower speed if following a slower vehicle.

release.

Changing the Set Speed There are three ways to change the set speed: • Accelerate or brake to the desired speed and press SET upward and • Increase or decrease the speed by holding SET upward or downward until the desired set speed is shown on the information display. The vehicle speed will gradually change to the selected speed. • Increase or decrease the speed in increments of 1 mph (2 km/h) by

briefly pressing SET upward or downward.

The system may apply the brakes to slow your vehicle down to the new set speed. The set speed will display continuously in the information display while the system is active.

Resuming the Set Speed Note: Resume should only be used if you are aware of the set speed and intend to return to it. Press and release RES. Your vehicle will return to the previously set speed. The set speed will display continuously in the information display while the system is active.

Low Speed Automatic Cancellation The system is not functional at vehicle speeds below 16 mph (26 km/h). An audible alarm sounds and the automatic braking released if your vehicle drops below this speed.

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Hilly Condition Usage Note: An audible alarm sounds and the system shuts down if it is applying brakes for an extended period of time. This allows the brakes to cool down. The system will function normally again when the brakes have cooled down. You should select a lower gear position when the system is active in situations such as prolonged downhill driving on steep grades, for example driving in mountainous areas. Your vehicle needs additional engine braking in these situations to reduce the load on the vehicle’s regular brake system to prevent them from overheating.

Switching Off Adaptive Cruise Control Note: The set speed memory will erase when you switch the system off. Press and release OFF or turn off the ignition.

Detection Issues The radar sensor has a limited field of vision. It may not detect vehicles at all or detect a vehicle later than expected in some situations. The lead vehicle graphic will not illuminate if the system does not detect a vehicle in front of you.

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Detection issues can occur: A. When driving on a different line than the vehicle in front. B. With vehicles that edge into your lane. The system can only detect these vehicles once they move fully into your lane. C. There may be issues with the detection of vehicles in front when driving into and coming out of a bend or curve in the road.

In these cases the system may brake late or unexpectedly. You should stay alert and intervene when necessary. If the front end of your vehicle is hit or damaged, the radar sensing zone may be altered causing missed or false vehicle detections. See your authorized dealer to have the radar checked for proper coverage and operation.

Adaptive Cruise Control Not Available Several conditions exist which can cause the system to deactivate or prevent the system from activating when requested. These conditions include: • a blocked sensor • high brake temperature • a failure in the system or a related system.

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Blocked Sensor

WARNING: Do not use ACC when towing a trailer with brake controls. Aftermarket trailer brakes will not function properly

when ACC is activated because the brakes are electronically controlled. Failing to do so may result in loss of vehicle control, which could result in serious injury.

WARNING: Do not use tires sizes other than those recommended because this can affect the normal operation of

ACC. Failing to do so may result in a loss of vehicle control, which could result in serious injury.

A message regarding a blocked sensor is displayed if the radar signals from the sensor have been obstructed. The sensor is located behind a fascia cover near the driver side of the lower grille. A vehicle ahead cannot be detected and the system will not function

when the radar signals are obstructed. The following table lists possible causes and actions for this message being displayed. Cause The surface of the radar in the grille is dirty or obstructed in some way. The surface of the radar in the grille is clean but the message remains in the display.

Action Clean the grille surface in front of the radar or remove the object causing the obstruction. Wait a short time. It may take several minutes for the radar to detect that it is no longer obstructed. Do not use the system in these conditions because it may not detect any vehicle ahead. Do not use system in these conditions because it may not detect any vehicle ahead.

Heavy rain or snow is interfering with the radar signals.

Swirling water, or snow or ice on the surface of the road may interfere with the radar signals.

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Action Wait a short time or switch to normal cruise control.

Cause You are in a desert or remote area with no other vehicles and no roadside objects. Due to the nature of radar technology, it is possible to get a blockage warning and not be blocked. This can happen, for example, when driving in sparse rural or desert environments. A false blocked condition will either self-clear or clear after a key cycle.

Switching to Normal Cruise Control

WARNING: Normal cruise control will not brake due to slower vehicles. Always be aware of which mode is selected and apply

the brakes when necessary.

You can manually change from adaptive cruise control to normal cruise control through the information display.

The cruise control indicator light will replace the adaptive cruise control indicator light if normal cruise control is selected. The gap setting will not be displayed, the system will not

automatically respond to lead vehicles and automatic braking will not be activated. The system will default to adaptive cruise control when the engine is started.

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BLIND SPOT INFORMATION SYSTEM (BLIS®) WITH CROSS TRAFFIC ALERT (CTA) (IF EQUIPPED)

WARNING: To help avoid injuries, NEVER use the BLIS® as a replacement for using the interior and exterior mirrors and looking over your shoulder before changing lanes. BLIS® is not a replacement for careful driving and only an assist.

BLIS® aids the driver in detecting vehicles that may have entered the blind spot zone (A). The detection area is on both sides of the vehicle, extending rearward from the exterior mirrors to approximately 10 feet (3 meters) beyond the bumper. The system alerts you if certain vehicles enter the blind spot zone while driving.

CTA warns the driver of vehicles approaching from the sides when the transmission is in R (Reverse). Note: BLIS® is not designed to prevent contact with other vehicles or objects; or to detect parked vehicles, people, animals or infrastructure (fences, guardrails, trees, etc.). It is designed to alert the driver to vehicles in the blind zones. Note: When a vehicle passes quickly through the blind zone (typically fewer than two seconds), the system does not trigger.

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Using the Systems BLIS® turns on when the engine is started and the vehicle is driven forward above 3 mph (5 km/h); it remains on while the transmission is in D (Drive) and N (Neutral). If shifted out of D (Drive) or N (Neutral), the system enters CTA mode. Once shifted back into D (Drive), BLIS® turns back on when the vehicle is driven above 3 mph (5 km/h). Note: BLIS® does not function in R (Reverse) or P (Park) or provide any additional warning when a turn signal is on. CTA detects approaching vehicles from up to 45 feet (14 meters) away though coverage decreases when the sensors are blocked. Reversing slowly helps increase the coverage area and effectiveness.

WARNING: To help avoid personal injury, NEVER use the CTA system as a replacement for using the interior and exterior

mirrors and looking over your shoulder before backing out of a parking space. CTA is not a replacement for careful driving and only an assist.

In this first example, the left sensor is only partially obstructed; zone coverage is nearly maximized.

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Zone coverage also decreases when parking at shallow angles. Here, the left sensor is mostly obstructed; zone coverage on that side is severely limited.

System Lights and Messages

The BLIS® and CTA systems illuminate a yellow alert indicator in the outside mirror on the side of the vehicle the approaching vehicle is coming from.

Note: The alert indicator dims when nighttime darkness is detected. CTA also sounds an audible alarm and a message appears in the information display indicating a vehicle is coming from the right or left. CTA works with the reverse sensing system which sounds its own audible alarm; see the Parking Aids chapter.

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System Sensors

WARNING: Just prior to the system recognizing a blocked condition and alerting the driver, the number of missed objects

will increase. To help avoid injuries, NEVER use the BLIS® as a replacement for using the side and rear view mirrors and looking over your shoulder before changing lanes. BLIS® is not a replacement for careful driving and only an assist.

Note: It is possible to get a blockage warning with no blockage present; this is rare and known as a false blockage warning. A false blocked condition either self-corrects or clears after a key cycle.

The system uses radar sensors which are located behind the bumper fascia on each side of the vehicle. Do not allow these areas to become obstructed by mud, snow or bumper stickers, as this can cause degraded system performance.

If the system detects a degraded performance condition, a blocked sensor warning or low visibility warning will appear in the information display and the alert indicator illuminates in the appropriate mirror(s). The information display warning can be cleared but the alert indicator remains illuminated. When the blockage is removed, the system can be reset in two ways: 1) when at least two objects are detected while driving, or 2) turn the ignition key from on to off, then back on. If the blockage is still present after the key cycle, the system senses again that it is blocked after driving in traffic.

Reasons for messages being displayed

The radar surface is dirty or obstructed The radar surface is not dirty or obstructed

Clean the fascia area in front of the radar or remove the obstruction. Drive normally in traffic for a few minutes to allow the radar to detect passing vehicles so it can clear the blocked state.

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Reasons for messages being displayed

Heavy rainfall/snowfall interferes with the radar signals

No action required. The system automatically resets to an unblocked state once the rainfall/snowfall rate decreases or stops. Do not use BLIS® and/or CTA in these conditions.

System Limitations The BLIS® and CTA systems do have their limitations; situations such as severe weather conditions or debris build-up on the sensor area may limit vehicle detection. The following are other situations that may limit the BLIS®: • Certain maneuvering of vehicles entering and exiting the blind zone. • Vehicles passing through the blind zone at very fast rates. • When several vehicles forming a convoy pass through the blind zone. The following are other situations that may limit the CTA system: • Adjacently parked vehicles or objects obstructing the sensors. • Approaching vehicles passing at speeds greater than 15 mph • Driving in reverse faster than 3 mph (5 km/h). • Backing out of an angled parking spot. False Alerts Note: If you connected a trailer to your vehicle the BLIS® system may detect the trailer causing a false alert. To avoid false alerts you may want to turn the BLIS off manually. There may be certain instances when either the BLIS® or CTA systems illuminate the alert indicator with no vehicle in the coverage zone; this is known as a false alert. Some amount of false alerts are normal; they are temporary and self-correct.

(24 km/h).

System Errors If either system senses a problem with the left or right sensor, the BLIS® indicator in the information display will illuminate and remain on. Also, BLIND SPOT SYSTEM FAULT or CROSS TRAFFIC SYSTEM FAULT message will appear. When problems that may cause the left or right indicator not to illuminate, only the information display message faults appear.

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Switching the Systems Off and On One or both systems can be switched off temporarily by using the information display control; refer to the Information Display chapter. When the BLIS® is switched off, the driver does not receive alerts and the information display shows BLIND SPOT SYS OFF and/or CTA SYSTEM OFF. The system switches back on whenever the ignition is switched on. One or both systems can also be switched off permanently at your authorized dealer. Once switched off, switching it back on must also be done at the dealership.

COLLISION WARNING SYSTEM (IF EQUIPPED)

WARNING: This system is designed to be a supplementary driving aid. It is not intended to replace the driver’s attention,

and judgment, or the need to apply the brakes. This system does NOT activate the brakes automatically. Failure to press the brake pedal to activate the brakes may result in a collision.

WARNING: The collision warning system with brake support cannot help prevent all collisions. Do not rely on this system to replace driver judgment and the need to maintain distance and speed.

Note: The system does not detect, warn or respond to potential collisions with vehicles to the rear or sides of the vehicle. Note: The collision warning system is active at speeds above approximately 5 mph (8 km/h).

traveling in the same direction as yours.

This system is designed to alert the driver of certain collision risks. A radar detects if your vehicle is rapidly approaching another vehicle

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If it is, a red warning light illuminates and an audible warning chime sounds.

The brake support system assists the driver in reducing the collision speed by charging the brakes. If the risk of collision further increases after the warning light illuminates, the brake support prepares the brake system for rapid braking. This may be apparent to the driver. The system does not automatically activate the brakes but, if the brake pedal is pressed, full force braking is applied even if the brake pedal is lightly pressed.

Using the Collision Warning System

WARNING: The collision warning system’s brake support can only help reduce the speed at which a collision occurs if the

driver applies the vehicle’s brakes. The brake pedal must be pressed just like any typical braking situation.

The warning system and chime can be turned on and off separately; the warning system sensitivity can be adjusted to one of three possible settings by using the information display control. Refer to the Information Displays chapter. Note: If the system cannot be turned off in a vehicle equipped with MyKey®, refer to the MyKey® chapter. Note: If collision warnings are perceived as being too frequent or disturbing then the warning sensitivity can be reduced, though the manufacturer recommends using the highest sensitivity setting where possible. Setting lower sensitivity would lead to fewer and later system warnings. Refer to the Information Displays chapter for instructions on reducing the sensitivity.

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Blocked Sensors

be detected and the collision warning system does not function. The following table lists possible causes and actions for this message being displayed. Cause The surface of the radar in the grille is dirty or obstructed in some way The surface of the radar in the grille is clean but the message remains in the display

If a message regarding a blocked sensor appears in the information display, the radar signals from the sensor have been obstructed. The sensors are located behind a fascia cover near the driver side of the lower grille. When the sensors are obstructed, a vehicle ahead cannot

Action Clean the grille surface in front of the radar or remove the object causing the obstruction Wait a short time. It may take several minutes for the radar to detect that it is no longer obstructed The collision warning system is temporarily disabled. Collision warning should automatically reactivate a short time after the weather conditions improve. The collision warning system is temporarily disabled. Collision warning should automatically reactivate a short time after the weather conditions improve.

Heavy rain, spray, snow, or fog is interfering with the radar signals

Swirling water, or snow or ice on the surface of the road may interfere with the radar signals

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System Limitations

WARNING: The collision warning system’s brake support can only help reduce the speed at which a collision occurs if the

driver applies the vehicle’s brakes. The brake pedal must be pressed just like any typical braking situation.

Due to the nature of radar technology, there may be certain instances where vehicles do not provide a collision warning. These include: • Stationary vehicles or vehicles moving below 6 mph (10 km/h). • Pedestrians or objects in the roadway. • Oncoming vehicles in the same lane. • Severe weather conditions (see blocked sensor section). • Debris build-up on the grille near the headlamps (see blocked sensor • Small distance to vehicle ahead. • Steering wheel and pedal movements are large (very active driving • High interior temperatures, which may deactivate the illumination or

section).

style).

the warning lamps until the interior temperature reduces (audible warning still sounds).

Certain conditions may reduce the visibility of the warning lamp; therefore, it is recommended to keep the audible warning on. If the front end of the vehicle is hit or damaged, the radar sensing zone may be altered causing missed or false collision warnings. See your authorized dealer to have your collision warning radar checked for proper coverage and operation.

STEERING

Electric Power Steering

WARNING: The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper

operation. When a system error is detected a steering message will appear in the information display.

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WARNING: The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper

operation of the electronic system. When an electronic error is detected, a message will be displayed in the information display. If this happens, stop the vehicle in a safe place, and turn off the engine. After at least 10 seconds, reset the system by restarting the engine, and watch the information display for a steering message. If a steering message returns, or returns while driving, take the vehicle to your dealer to have it checked.

WARNING: Obtain immediate service if a system error is detected. You may not notice any difference in the feel of your

steering, but a serious condition may exist. Failure to do so may result in loss of steering control.

Your vehicle is equipped with an electric power-assisted steering system. There is no fluid reservoir to check or fill. If your vehicle loses electrical power while you are driving (or if the ignition is turned off), you can steer the vehicle manually, but it takes more effort. Extreme continuous steering may increase the effort it takes for you to steer. This occurs to prevent internal overheating and permanent damage to your steering system. If this should occur, you will neither lose the ability to steer the vehicle manually nor will it cause permanent damage. Typical steering and driving maneuvers will allow the system to cool and steering assist will return to normal. When a steering system error is detected, steering messages may appear in the information display. Steering Tips If the steering wanders or pulls, check for: • an improperly inflated tire • uneven tire wear • loose or worn suspension components • loose or worn steering components • improper vehicle alignment A high crown in the road or high crosswinds may also make the steering seem to wander/pull.

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Load Carrying

CARGO NET (IF EQUIPPED)

WARNING: The cargo net is not designed to restrain objects during a collision or heavy braking.

The cargo net secures lightweight objects in the cargo area. Attach the net to the anchors provided. Do not put more than 50 pounds (22 kilograms) in the net.

ROOF RACKS AND LOAD CARRIERS (IF EQUIPPED)

WARNING: When loading the roof racks, we recommend you evenly distribute the load, as well as maintain a low center of gravity. Loaded vehicles, with higher centers of gravity, may handle differently than unloaded vehicles. Take extra precautions, such as slower speeds and increased stopping distance, when driving a heavily loaded vehicle.

Note: The maximum recommended load, evenly distributed on the crossbars, is 100 pounds (45 kilograms). Note: Never place loads directly on the roof panel. The roof panel is not designed to directly carry a load.

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For correct roof rack system function, you must place loads directly on crossbars affixed to the roof rack side rails. We recommend you use Ford Genuine Accessory crossbars designed specifically for your vehicle. Make sure that you securely fasten the load. Check the tightness of the load before driving and at each fuel stop.

LOAD LIMIT

Vehicle Loading – With and Without a Trailer This section will guide you in the proper loading of your vehicle and/or trailer, to keep your loaded vehicle weight within its design rating capability, with or without a trailer. Properly loading your vehicle will provide maximum return of vehicle design performance. Before loading your vehicle, familiarize yourself with the following terms for determining your vehicle’s weight ratings, with or without a trailer, from the vehicle’s Tire Label or Safety Compliance Certification Label: Base Curb Weight – is the weight of the vehicle including a full tank of fuel and all standard equipment. It does not include passengers, cargo, or optional equipment. Vehicle Curb Weight – is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment.

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Payload – is the combined weight of cargo and passengers that the vehicle is carrying. The maximum payload for your vehicle can be found on the Tire Label on the B-Pillar or the edge of the driver’s door (vehicles exported outside the US and Canada may not have a Tire Label). Look for “THE COMBINED WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX kg OR XXX lb.” for maximum payload. The payload listed on the Tire Label is the maximum payload for the vehicle as built by the assembly plant. If any aftermarket or authorized-dealer installed equipment has been installed on the vehicle, the weight of the equipment must be subtracted from the payload listed on the Tire Label in order to determine the new payload.

WARNING: The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is

available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover.

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Example only:

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Load Carrying

Cargo Weight – includes all weight added to the Base Curb Weight, including cargo and optional equipment. When towing, trailer tongue load weight is also part of cargo weight. GAW (Gross Axle Weight) – is the total weight placed on each axle (front and rear) – including vehicle curb weight and all payload. GAWR (Gross Axle Weight Rating) – is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position. The total load on each axle must never exceed its GAWR. Note: For trailer towing information refer to Trailer towing found in this chapter or the RV and Trailer Towing Guide provided by your authorized dealer.

GVW (Gross Vehicle Weight) – is the Vehicle Curb Weight + cargo + passengers.

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GVWR (Gross Vehicle Weight Rating) – is the maximum allowable weight of the fully loaded vehicle (including all options, equipment, passengers and cargo). The GVWR is shown on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position. The GVW must never exceed the GVWR. • Example only:

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WARNING: Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle

handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury.

GCW (Gross Combined Weight) – is the weight of the loaded vehicle (GVW) plus the weight of the fully loaded trailer. GCWR (Gross Combined Weight Rating) – is the maximum allowable weight of the vehicle and the loaded trailer – including all cargo and passengers – that the vehicle can handle without risking damage. (Important: The towing vehicle’s braking system is rated for operation at GVWR, not at GCWR. Separate functional brakes should be used for safe control of towed vehicles and for trailers where the GCW of the towing vehicle plus the trailer exceed the GVWR of the towing vehicle. The GCW must never exceed the GCWR. Maximum Loaded Trailer Weight – is the highest possible weight of a fully loaded trailer the vehicle can tow. It assumes a vehicle with only mandatory options, no cargo (internal or external), a tongue load of 10–15% (conventional trailer), and driver only (150 lb. [68 kg]). Consult your authorized dealer (or the RV and Trailer Towing Guide provided by your authorized dealer) for more detailed information.

WARNING: Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label.

WARNING: Do not use replacement tires with lower load carrying capacities than the original tires because they may lower

the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations.

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WARNING: Exceeding any vehicle weight rating limitation could result in serious damage to the vehicle and/or personal injury.

Steps for determining the correct load limit: 1. Locate the statement “The combined weight of occupants and cargo should never exceed XXX kg or XXX lbs.” on your vehicle’s placard. 2. Determine the combined weight of the driver and passengers that will be riding in your vehicle. 3. Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs. 4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1,400 lbs. and there will be five 150 lb. passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lbs. (1400–750 (5 x 150) = 650 lb.). 5. Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. 6. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle. The following gives you a few examples on how to calculate the available amount of cargo and luggage load capacity: • Suppose your vehicle has a 1400 lb. (635 kg) cargo and luggage

capacity. You decide to go golfing. Is there enough load capacity to carry you, 4 of your friends and all the golf bags? You and four friends average 220 lb. (99 kg) each and the golf bags weigh approximately 30 lb. (13.5 kg) each. The calculation would be: 1,400 - (5 x 220) - (5 x 30) = 1,400 - 1,100 - 150 = 150 lb. Yes, you have enough load capacity in your vehicle to transport four friends and your golf bags. In metric units, the calculation would be: 635 kg - (5 x 99 kg) - (5 x 13.5 kg) = 635 - 495 - 67.5 = 72.5 kg.

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• Suppose your vehicle has a 1400 lb. (635 kg) cargo and luggage

Load Carrying

capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past 2 years. Measuring the inside of the vehicle with the rear seat folded down, you have room for 12-100 lb. (45 kg) bags of cement. Do you have enough load capacity to transport the cement to your home? If you and your friend each weigh 220 lb. (99 kg), the calculation would be: 1,400 - (2 x 220) - (12 x 100) = 1,400 - 440 - 1,200 = - 240 lb. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would be: 635 kg - (2 x 99 kg) - (12 x 45 kg) = 635 - 198 - 540 = -103 kg. You will need to reduce the load weight by at least 240 lb. (104 kg). If you remove 3-100 lb. (45 kg) cement bags, then the load calculation would be: 1,400 - (2 x 220) - (9 x 100) = 1,400 - 440 - 900 = 60 lb. Now you have the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kg - (2 x 99 kg) - (9 x 45 kg) = 635 - 198 - 405 = 32 kg.

The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the Front or the Rear Gross Axle Weight Rating specified for your vehicle on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position.

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TOWING A TRAILER

WARNING: Do not exceed the GVWR or the GAWR specified on the certification label.

WARNING: Towing trailers beyond the maximum recommended gross trailer weight exceeds the limit of your vehicle and could result in engine damage, transmission damage, structural damage, loss of vehicle control, vehicle rollover and personal injury.

Note: For information on electrical items such as fuses or relays, see the Fuses chapter. Your vehicle’s load capacity designation is by weight, not by volume, so you cannot necessarily use all available space when loading a vehicle. Towing a trailer places an extra load on your vehicle’s engine, transmission, axle, brakes, tires and suspension. Inspect these components periodically during, and after, any towing operation.

trailer tires.

Load Placement To help minimize how trailer movement affects your vehicle when driving: • Load the heaviest items closest to the trailer floor. • Load the heaviest items centered between the left and right side • Load the heaviest items above the trailer axles or just slightly forward toward the trailer tongue. Do not allow the final trailer tongue weight to go above or below 10–15% of the loaded trailer weight. • Select a tow bar with the correct rise or drop. When both the loaded vehicle and trailer are connected, the trailer frame should be level, or slightly angled down toward your vehicle, when viewed from the side.

When driving with a trailer or payload, a slight takeoff vibration or shudder may be present due to the increased payload weight. You can find more information about proper trailer loading and setting your vehicle up for towing under Load limit in the Load Carrying chapter and in the RV & Trailer Towing Guide, available at an authorized dealer.

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TRAILER SWAY CONTROL (IF EQUIPPED)

WARNING: Turning off trailer sway control increases the risk of loss of vehicle control, serious injury or death. Ford does not recommend disabling this feature except in situations where speed reduction may be detrimental (such as hill climbing), the driver has significant trailer towing experience, and can control trailer sway and maintain safe operation. Note: This feature does not prevent trailer sway, but reduces it once it begins. Note: This feature cannot stop all trailers from swaying. Note: In some cases, if vehicle speed is too high, the system may turn on multiple times, gradually reducing vehicle speed. This feature applies your vehicle brakes at individual wheels and, if necessary, reduces engine power. If the trailer begins to sway, the stability control light flashes. The first thing to do is slow your vehicle down, then pull safely to the side of the road and check for proper tongue load and trailer load distribution. See the Load Carrying chapter for specific loading information.

RECOMMENDED TOWING WEIGHTS Note: Do not exceed the trailer weight for your vehicle configuration listed in the chart below. Note: Make sure to take into consideration trailer frontal area. Do not exceed: • 20 feet2 (1.86 meters2) trailer frontal area if your vehicle can tow a • 40 feet2 (3.72 meters2) trailer frontal area if your vehicle can tow a

Class I trailer.

Class III trailer.

Note: For high altitude operation, reduce the gross combined weight by 2% per 1000 feet (300 meters) starting at the 1000 foot (300 meter) elevation point. Note: Certain states require electric trailer brakes for trailers over a specified weight. Be sure to check state regulations for this specified weight. The maximum trailer weights listed may be limited to this specified weight, as your vehicle’s electrical system may not include the wiring connector needed to use electric trailer brakes. Your vehicle may tow a Class I or III trailer provided the maximum trailer weight is less than or equal to the maximum trailer weight listed for your vehicle configuration on the following chart.

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Powertrain and

towing class

Maximum GCWR

Maximum trailer

weight

2000 lb (907 kg)

2000 lb (907 kg)

2000 lb (907 kg)

9357 lb (4245 kg)

7072 lb (3209 kg)

7050 lb (3199 kg)

6900 lb (3131 kg)

4500 lb (2042 kg)*

3.5L TiVCT front-wheel drive, Class I 3.5L TiVCT all-wheel drive, Class I 3.5L GTDI all-wheel drive, Class I 3.5L TiVCT front-wheel drive, Class III 3.5L TiVCT all-wheel drive, Class III 3.5L GTDI all-wheel drive, Class III *For towing trailers up to 3500 pounds (1588 kilograms), use a weight-carrying hitch and ball, which uniformly spreads the trailer tongue loads through your vehicle’s underbody structure. For towing trailers over 3500 pounds (1588 kilograms), up to 4500 pounds (2042 kilograms), we recommend you use a weight-distributing hitch to increase front axle load while towing. **For towing trailers up to 4500 pounds (2042 kilograms), use a weight-carrying hitch and ball, which uniformly spreads the trailer tongue loads through your vehicle’s underbody structure.

4500 lb (2042 kg)**

4500 lb (2042 kg)**

9622 lb (4366 kg)

9521lb (4320 kg)

(1600 kilometers).

ESSENTIAL TOWING CHECKS Follow these guidelines for safe towing: • Do not tow a trailer until you drive your vehicle at least 1000 miles • Consult your local motor vehicle laws for towing a trailer. • See the instructions included with towing accessories for the proper • Service your vehicle more frequently if you tow a trailer. See your • If you use a rental trailer, follow the instructions the rental agency

installation and adjustment specifications.

scheduled maintenance information.

gives you.

For load specification terms found on the tire label and Safety Compliance label and for instructions on calculating your vehicle’s load, refer to Load limit in the Load Carrying chapter.

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Remember to account for the trailer tongue weight as part of your vehicle load when calculating the total vehicle weight.

Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7–Pin Connector)

When attaching the trailer wiring connector to your vehicle, only use a proper fitting connector that works with the vehicle and trailer functions. If your vehicle has a trailer towing package, it may have a 7–pin connector. Some connectors may have the SAE J2863 logo, which confirms that it is the proper wiring connector and works correctly with your vehicle.

Color 1. Yellow 2. White 3. Blue 4. Green 5. Orange 6. Brown 7. Grey

Function Left turn signal and stop lamp Ground (-) Electric brakes Right turn signal and stop lamp Battery (+) Running lights Reverse lights

Hitches Do not use a hitch that clamps onto your vehicle’s bumper. Use a load-carrying hitch. You must distribute the load in your trailer so that 10–15% of the total weight of the trailer is on the tongue. Do not to exceed the maximum tongue load of 500 pounds (227 kilograms) on a Class III receiver. Weight-Distributing Hitch

WARNING: Do not adjust a weight-distributing hitch to any position where the rear bumper of the vehicle is higher than it

was before attaching the trailer. Doing so will defeat the function of the weight-distributing hitch, which may cause unpredictable handling, and could result in serious personal injury.

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When hooking-up a trailer using a weight-distributing hitch, always use the following procedure: 1. Park your vehicle, without the trailer, on a level surface. 2. Measure the height of the top of your vehicle’s front wheel opening

on the fender. This is H1.

3. Attach the trailer to your vehicle without the weight-distributing bars

connected.

4. Measure the height of the top of your vehicle’s front wheel opening

5.

on the fender a second time. This is H2. Install and adjust the tension in the weight distributing bars so that the height of the front fender is approximately halfway between H1
and H2.

6. Check that the trailer is level. If not level, adjust the ball height

accordingly and repeat Steps 3–6.

Safety Chains Note: Never attach safety chains to the bumper. Always connect the safety chains to the hook retainers of your vehicle hitch. To connect the safety chains, cross them under the trailer tongue and allow enough slack for turning tight corners. Do not allow the chains to drag on the ground.

Trailer Brakes

WARNING: Do not connect a trailer’s hydraulic brake system directly to your vehicle’s brake system. Your vehicle may not have

enough braking power and your chances of having a collision greatly increase.

Electric brakes and manual, automatic or surge-type trailer brakes are safe if you install them properly and adjust them to the manufacturer’s specifications. The trailer brakes must meet local and federal regulations. The rating for the tow vehicle’s braking system operation is at the gross vehicle weight rating, not the gross combined weight rating. Separate functioning brake systems are required for safe control of towed vehicles and trailers weighing more than 1500 pounds (680 kilograms) when loaded.

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Trailer Brake Controller Connector (If Equipped)

The connector is located under the instrument panel above the brake pedal.

Trailer Lamps

WARNING: Never connect any trailer lamp wiring to the vehicle’s tail lamp wiring; this may damage the electrical system resulting in a fire. Contact an authorized dealer as soon as possible for assistance in proper trailer tow wiring installation. Additional electrical equipment may be required.

Trailer lamps are required on most towed vehicles. Make sure all running lights, brake lights, turn signals and hazard lights are working.

Before Towing a Trailer Practice turning, stopping and backing up to get the feel of your vehicle-trailer combination before starting on a trip. When turning, make wider turns so the trailer wheels clear curbs and other obstacles.

When Towing a Trailer • Do not drive faster than 70 mph (113 km/h) during the first 500 miles

(800 kilometers).

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thoroughly after you have traveled 50 miles (80 kilometers).

• Do not make full-throttle starts. • Check your hitch, electrical connections and trailer wheel lug nuts • When stopped in congested or heavy traffic during hot weather, place the gearshift in position P to aid engine and transmission cooling and to help air conditioning performance. • Turn off the speed control with heavy loads or in hilly terrain. The speed control may turn off automatically when you are towing on long, steep grades. • Shift to a lower gear when driving down a long or steep hill. Do not apply the brakes continuously, as they may overheat and become less effective. • If your transmission is equipped with a Grade Assist or Tow/Haul

feature, use this feature when towing. This provides engine braking and helps eliminate excessive transmission shifting for optimum fuel economy and transmission cooling. • Allow more distance for stopping with a trailer attached. Anticipate • Avoid parking on a grade. However, if you must park on a grade: 1. Turn the steering wheel to point your vehicle tires away from

stops and brake gradually.

traffic flow.

2. Set your vehicle parking brake. 3. Place the automatic transmission in position P. 4. Place wheel chocks in front and back of the trailer wheels.

(Chocks not included with vehicle.)

Launching or Retrieving a Boat or Personal Watercraft (PWC) Note: Disconnect the wiring to the trailer before backing the trailer into the water. Note: Reconnect the wiring to the trailer after removing the trailer from the water. When backing down a ramp during boat launching or retrieval: • Do not allow the static water level to rise above the bottom edge of • Do not allow waves to break higher than 6 inches (15 centimeters)

the rear bumper.

above the bottom edge of the rear bumper. Exceeding these limits may allow water to enter vehicle components: • Causing internal damage to the components. • Affecting driveability, emissions, and reliability. Replace the rear axle lubricant anytime the rear axle submerges in water. Water may have contaminated the rear axle lubricant, which does not normally require checking or changing unless it is leaking or other axle repair is required.

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TRANSPORTING THE VEHICLE

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. It is acceptable to have your front-wheel drive vehicle towed from the front if using proper wheel lift equipment to raise the front wheels off the ground. When towing in this manner, the rear wheels can remain on the ground. Front-wheel drive vehicles must have the front wheels placed on a tow dolly when towing your vehicle from the rear using wheel lift equipment. This prevents damage to the transmission.

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Towing an all-wheel drive vehicle requires that all wheels be off the ground, such as using a wheel lift and dollies or flatbed equipment. This prevents damage to the transmission, all-wheel drive system and vehicle.

TOWING THE VEHICLE ON FOUR WHEELS

Emergency Towing If your vehicle becomes inoperable (without access to wheel dollies, car-hauling trailer, or flatbed transport vehicle), it can be flat-towed (all wheels on the ground, regardless of the powertrain and transmission configuration) under the following conditions: • Your vehicle is facing forward for towing in a forward direction. • Place the transmission in position N. See Automatic transmission in the Transmission chapter if you cannot move the transmission into N.

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 miles (80 kilometers). Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering your vehicle. See the Climate Control chapter. Follow these guidelines if you have a need for recreational towing, such as towing your vehicle behind a motorhome or truck. We designed these guidelines to prevent damage to your vehicle after it is hooked-up to the recreational vehicle or tow dolly. You can tow your front-wheel drive vehicle with all four wheels on the ground or with the front wheels off the ground by using a tow dolly. If you are using a tow dolly, follow the instructions specified by the equipment provider. If you are towing with all four wheels on the ground, see the following instructions. You can tow your all-wheel drive vehicle with all four wheels on the ground or with all four wheels off the ground using a vehicle transport trailer. Do not tow your all-wheel drive vehicle with the front wheels off the ground (by using a tow dolly) and the rear wheels on the ground. This causes damage to your all-wheel drive system. If you are using a vehicle transport trailer, follow the instruction specified by the equipment provider. If you are towing with all four wheels on the ground, see the following instructions.

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If you tow your vehicle with all four wheels on the ground: • Tow only in the forward direction. • Release the parking brake. • Place the transmission in position N. • Do not exceed 65 mph (105 km/h). • Start the engine and allow it to run for five minutes at the beginning of each day and every six hours thereafter. With the engine running and your foot on the brake, shift into position D and then into position R before shifting back into position N.

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BREAKING-IN You need to break in new tires for approximately 300 miles (480 kilometers). During this time, your vehicle may exhibit some unique driving characteristics. Avoid driving too fast during the first 1000 miles (1600 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. Do not tow during the first 1000 miles (1600 kilometers).

less fuel than traveling at 65 mph [105 km/h]).

ECONOMICAL DRIVING Fuel economy is affected by several things, such as how you drive, the conditions you drive under and how you maintain your vehicle. There are some things to keep in mind that may improve your fuel economy: • Accelerate and slow down in a smooth, moderate fashion. • Drive at steady speeds without stopping. • Anticipate stops; slowing down may eliminate the need to stop. • Combine errands and minimize stop-and-go driving. • Close the windows for high-speed driving. • Drive at reasonable speeds (traveling at 55 mph [88 km/h] uses 15% • Keep the tires properly inflated and use only the recommended size. • Use the recommended engine oil. • Perform all regularly scheduled maintenance. There are also some things you may not want to do because they may reduce your fuel economy: • Sudden or hard accelerations. • Rev the engine before turning it off. • Idle for periods longer than one minute. • Warm up your vehicle on cold mornings. • Use the air conditioner or front defroster. • Use the speed control in hilly terrain. • Rest your foot on the brake pedal while driving. • Drive a heavily loaded vehicle or tow a trailer. • Carry unnecessary weight (approximately 1 mpg [0.4 km/L] is lost for

every 400 pounds [180 kilograms] of weight carried).

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• Add particular accessories to your vehicle (e.g.; bug deflectors, • Drive with the wheels out of alignment. DRIVING THROUGH WATER

rollbars or light bars, running boards, ski racks).

WARNING: Drive through water in an emergency only, and not as part of normal driving.

WARNING: Engine damage can occur if water enters the air filter.

Note: Driving through deep water may allow water into the transmission or air intake and can cause internal vehicle damage or cause it to stall. Note: Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).

When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Wet brakes do not stop the vehicle as quickly as dry brakes.

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FLOOR MATS

WARNING: Always use floor mats that are designed to fit the foot well of your vehicle, leaving the pedal area unobstructed,

and which can be firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways. • Incorrectly fitted floor mats can cause the accelerator pedal to

well.

become stuck in the open position. This can cause loss of vehicle control.

they cannot slip out of position or obstruct pedal operation.

• Always correctly install the floor mats to the retention posts so that • Do not place unsecured floor mats or any other covering in the foot • Do not place additional floor mats or any other covering on top of the original floor mats. This will reduce the pedal clearance and interfere with the pedal operation.

• Do not allow objects to fall or become trapped under the pedals of • Carry out regular inspections to make sure the floor mats are secure.

your vehicle. This can cause loss of vehicle control.

To install the floor mats, position the floor mat eyelet over the retention post and press down to lock in position. Remove in reverse order.

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Roadside Emergencies

ROADSIDE ASSISTANCE

Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary Roadside Assistance program. This program is separate from the New Vehicle Limited Warranty. • 24 hours a day, seven days a week • For the coverage period listed on the Roadside Assistance Card

included in your Owner’s Manual portfolio.

responsibility).

supplied with a tire inflation kit).

Roadside assistance will cover: • A flat tire change with a good spare (except vehicles that have been • Battery jump start. • Lock-out assistance (key replacement cost is the customer’s • Fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters) of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period.

county maintained road, no recoveries.

• Winch out – available within 100 feet (30.5 meters) of a paved or • Towing – Ford eligible vehicles will be towed to an authorized dealer within 35 miles (56.3 kilometers) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3 kilometers) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 kilometers).

Roadside Assistance will include up to $200 coverage for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.

Vehicles Sold in the United States: Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the owner’s manual portfolio in the glove compartment. U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673.

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If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56.3 kilometers). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts.

Vehicles Sold in Canada: Getting Roadside Assistance Canadian clients who require roadside assistance, call 1–800–665–2006.

Vehicles Sold in Canada: Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of this warranty guide and retain for future reference. Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca.

HAZARD WARNING FLASHERS

The hazard flasher control is located on the instrument panel by the radio. Use it when your vehicle is disabled and is creating a safety hazard for other motorists.

flash.

• Press the flasher control and all front and rear direction signals will • Press the flasher control again to turn them off. Note: With extended use, the flashers may run down your 12–volt battery.

FUEL CUT-OFF SWITCH

WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury.

Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off.

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Roadside Emergencies

Should your vehicle shut off after a collision, you may restart your vehicle by doing the following: 1. Turn the ignition off and wait approximately 10 seconds. 2. Turn the ignition on. 3. Repeat steps 1 and 2 to re-enable the fuel pump.

JUMP-STARTING THE VEHICLE

WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in

injury or vehicle damage.

WARNING: Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.

Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. When the battery is disconnected or a new battery is installed, the automatic transmission must relearn its shift strategy. As a result, the transmission may exhibit a combination of firm and soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation.

Preparing Your Vehicle Note: Use only a 12–volt supply to start your vehicle. Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 1. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 2. Check all battery terminals. Remove the positive terminal cover (if equipped) and any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 3. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off.

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Connecting the Jumper Cables

WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may

cause an explosion of the gases that surround the battery.

Note: Do not attach the negative (-) cable to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery.

1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery. 3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery. 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor or fuel injection system.

Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

Jump Starting 1. Start the engine of the booster vehicle and run the engine at a moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

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Removing the Jumper Cables Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. Remove the jumper cables in the reverse order that they were connected.

1. Remove the jumper cable from the ground metal surface. 2. Remove the jumper cable on the negative (-) terminal of the booster vehicle’s battery. 3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery. 4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery.

After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

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GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training, equipment or both, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.

Away from Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing Address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com. These are some of the items that can be found online: • U.S. Dealer Locator by Dealer Name, City/State, or Zip Code • Owner Manuals • Maintenance Schedules • Recalls • Ford Extended Service Plans

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• Ford Genuine Accessories • Service specials and promotions. In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling or servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center. In order to help serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number (VIN) • Your telephone number (home and business) • The name of the authorized dealer and city where located • The vehicle’s current odometer reading. In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

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IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18000 mi (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same nonconformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time). In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resorting to BBB AUTO LINE is not required by those statutes.

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THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services You Need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within 40 days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.

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UTILIZING THE MEDIATION or ARBITRATION PROGRAM (CANADA ONLY) This pertains to vehicles delivered to authorized Canadian dealers. In those cases, where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation or arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straightforward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States.

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If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected] For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673) If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr

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If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: Ford Middle East Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com.