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data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information
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independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information.
USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you.
Initiating a Voice Session
Push the voice icon; a tone sounds and Listening appears in the display. Say any of the following:
Say:
“Phone” “USB”
“Bluetooth Audio” “Line in”
“Cancel” “SYNC” “Voice settings”
If you want to:
Make calls. Access the device connected to your USB port. Stream audio from your phone. Access the device connected to the auxiliary input jack. Cancel the requested action. Return to the main menu. Adjust the level of voice interaction and feedback.
“Vehicle Health Report” Run a vehicle health report.* “Services” “Mobile apps” “Help”
Access the SYNC Services portal.* Access mobile applications.* Hear a list of voice commands available in the current mode.
*If equipped, U.S. only.
System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback. The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time.
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Adjusting the Interaction Level
Push the voice icon; when prompted, say “Voice settings”, then any of the following:
When you say:
The system:
“Interaction mode standard”
Provides more detailed interaction and
guidance.
“Interaction mode advanced”
Provides less audible interaction and
more tone prompts.
The system defaults to the standard interaction mode. Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. (For example, the system may ask “Phone, is that correct?”) If turned off, the system simply makes a best guess as to what you requested and you may still occasionally be asked to confirm settings.
“Confirmation prompts on” “Confirmation prompts off”
The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, you may be prompted with as many as four possibilities for clarification. For example, “Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home.” Or, “Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe.”
“Phone candidate lists on” “Phone candidate lists off” “Media candidate lists on” “Media candidate lists off”
Helpful Hints • Make sure the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
• After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system.
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• Speak naturally, without long pauses between words. • At any time you can interrupt the system while it is speaking by
pressing the voice icon.
USING SYNC WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone’s functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions: • Answering an incoming call • Ending a call • Using privacy mode • Dialing a number • Redialing • Call waiting notification • Caller ID. Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone’s compatibility, see your phone’s user manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
Pairing a Phone for the First Time Note: SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cellular phone. Note: Make sure the vehicle ignition and radio are turned on and the transmission is in position P. Note: To scroll through the menus, press the up and down arrows on your audio system. Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls. 1. Press the phone button; when the display indicates no phone is
paired, press OK.
2. When Find SYNC appears in the display, press OK. 3. Put your phone into Bluetooth discovery mode. See your phone’s
user guide if necessary.
4. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display.
5. The display indicates when the pairing is successful.
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Depending on your phone’s capability and your market, the system may prompt you with questions such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up), downloading your phone book, etc.
Pairing Subsequent Phones Note: To scroll through the menus, press the up and down arrows on your audio system. Note: Make sure the vehicle ignition and radio are turned on and that the transmission is in position P. 1. Press the phone button and scroll until System Settings is selected. 2. Press OK and scroll until Bluetooth Devices is selected and press OK. 3. Scroll until Add Bluetooth Device is selected and press OK. 4. When Find SYNC appears in the display, press OK. 5. Put your phone into Bluetooth discovery mode. See your phone’s
user guide if necessary.
6. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display. The display indicates when the pairing is successful.
7. The system then prompts with questions such as if you would like to
set the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up), download your phone book, etc.
Phone Voice Commands
Press the voice icon and say “Phone”. Say any of the following:
“PHONE”
“Call
”1,2 “Call
on mobile OR cell”1,2 “Call
on other”1,2 “Phone book
at home”2 “Phone book
on mobile OR cell”2 “Call history outgoing”2
“Phone book
on Other”2 “Call history missed”2
“Menu”2,3
“Join”
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“Call
at home”1,2 “Call
at work” OR “Call in office”1,2 “Dial”1,4
“Phone book
”2 “Phone book
at work” OR “Phone book at office”2 “Call history incoming”2
“Connections”2
“Go to privacy”“Hold”
1These commands do not require you to say “Phone” first. 2These commands are not available until phone information is completely downloaded using Bluetooth. 3See “MENU” table below. 4See “DIAL” table below.
“MENU”
“(Phone) connections”*
“(Phone) settings (message) notification off”* “(Phone) settings (message) notification on”*
“(Phone) settings (set) phone ringer”*
“(Phone) settings (set) ringer 1”* “(Phone) settings (set) ringer 2”* “(Phone) settings (set) ringer 3”* “(Phone) settings (set) ringer off”*
“Battery”
“Phone name”
“Signal”
“Text message inbox”
*Words in ( ) are optional and do not have to be spoken for the system to understand the command. Phone book commands: When you ask SYNC® to access a phone book name, number, etc., the requested information appears in the display to view. Press the phone button and say “Call” to call the contact.
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“DIAL”
“411” (four-one-one), “911” (nine-one-one)
“700 (seven hundred)” (seven hundred) “800 (eight hundred)” (eight hundred) “900 (nine hundred)” (nine hundred)
“#” (pound)
“
0–9” “Asterisk” (*)
“Clear” (deletes all entered digits)
“Delete” (deletes one digit)
“Plus” “Star”
Note: To exit dial mode, press and hold the phone button or press MENU to go to the PHONE menu.
Making Calls Press the voice icon and when prompted say: 1. Say “Call
” or “Dial”, then the desired number. 2. When the system confirms the number, say “Dial” again to initiate the call.
To erase the last spoken digit, say “Delete” or press the left arrow button. To erase all spoken digits, say “Clear” or press and hold the left arrow button. To end the call, press and hold the phone button.
Receiving Calls When receiving a call, you can: • Answer the call by pressing the phone button. • Reject the call by pressing and holding the phone button. • Ignore the call by doing nothing. Phone Options during an Active Call During an active call, you have additional menu features which become available such as putting a call on hold, joining calls, etc. Use the arrow buttons to scroll through the menu options.
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To access: 1. Press MENU during an active call. 2. When Active Call Menu is selected, press OK. 3. Scroll to cycle through the following options:
When you select:
You can:
Mute Call? Privacy
Call Hold
Join Calls
Enter Tones
Phonebook
Mute the call. Switch a call from an active hands-free environment to your cellular phone for a more private conversation. Press OK when Privacy on/off appears. (The display indicates In Privacy and the system transfers your call.) Put an active call on hold. Press OK when Place Call on Hold? appears. To answer another call at this time, press the phone button. Join two separate calls. 1. Press the phone button. 2. Access the desired contact through SYNC or use voice commands to place the second call. Once actively in the second call, press MENU. 3. Scroll until Join Calls appears and press OK. Press OK again when Join Calls? appears. Note: SYNC supports a maximum of three callers on a multiparty/conference call. Enter “tones” such as numbers for passwords. Scroll until the desired number appears in the display, then press OK; a tone sounds as confirmation. Repeat as necessary. Access your phonebook contacts. 1. Press OK to select, then scroll through your phonebook contacts. 2. Press OK again when the desired selection appears in the display. 3. Press the phone button.
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When you select:
Call History
Return
You can: Access your call history log. 1. Press OK to select, then scroll through your call history options (incoming, outgoing or missed). 2. Press OK when the desired selection appears in the display. 3. Press the phone button to call the selection. Exit the current menu.
Accessing Features through the Phone Menu SYNC’s phone menu allows you to redial a number, access your call history and phone book and send text messages as well as access phone and system settings. You can also access advanced features, such as 911
Assist, Vehicle Health Report and SYNC Services. 1. Press the phone button to enter the Phone Menu. 2. Scroll to cycle through:When you select:
Phone Redial
Call History1
You can:
Redial the last number called (if available). Press OK to select, then press OK again to confirm. Allows you to access any previously dialed, received or missed calls while your phone has been connected to the system. 1. Press OK to select. 2. Scroll to select from Call History Incoming, Call History Outgoing or Call History Missed. Press OK make your selection. 3. Press OK or the phone button to call the desired selection. Note: The system attempts to automatically re-download your phone book and call history each time your phone connects to SYNC (if the auto download feature is on and your Bluetooth-enabled cellular phone supports this feature).
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Phonebook1,2
Text Message1
Phone Settings1
SYNC Services3
911 Assist4
Vehicle Health Report3
Mobile Apps3System Settings
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You can:
Allows you to access your downloaded phonebook. 1. Press OK to confirm and enter. If your phonebook has fewer than 255 listings, they appear alphabetically in flat file mode. If there are more, they are organized into alphabetical categories. 2. Scroll until the desired contact appears, then press OK. 3. Press OK or the phone button. Enables you to send, download and delete text messages. Allows you to view your phone’s status, set ring tones, select your message notification, change phone book entries and automatically download your cellular phone among other features. Access the SYNC services portal where you can request various types of information, traffic reports and directions. Place an emergency call to a 911 operator for you after an accident (if the feature is used properly). Create and receive a diagnostic report card on your vehicle. Interact with SYNC-capable mobile applications on your smartphone. Access Bluetooth Devices menu listings (add, connect, set as primary, on/off, delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information). Exit the phone menu by pressing OK.
Exit Phone Menu 1This is a phone-dependent feature. 2This is a phone-dependent and speed-dependent feature. 3If equipped, United States only. 4If equipped, United States and Canada only.
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Text Messaging Note: This is a phone-dependent feature. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. Receiving a Text Message Note: This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages. Note: Forwarding a text message is a speed-dependent feature and can only be done when the vehicle is traveling at 3 mph (5 km/h) or less. Note: Only one recipient is allowed per text message. When a new message arrives, an audible tone sounds and the display indicates you have a new message. You have these options: 1. Press the voice button, wait for the prompt and say “Read Message”
to have SYNC read the message to you.
2. Press OK to receive and open the text message or do nothing and
the message goes into your text message inbox. Press OK again and SYNC reads your message aloud as you are not able to view the message. You can then also choose whether you’d like to reply or forward the message. • Reply to Text Message: Press OK to access and then scroll • Forward Text Message: Press OK to forward the message to
through the list of pre-defined messages to send.
3. Press OK and scroll to choose between:
anyone in your Phonebook or Call History. You can also choose Enter Number.
Sending, Downloading and Deleting Your Text Messages Text messaging is a phone-dependent feature. If your phone is compatible, SYNC allows you to receive, send, download and delete text messages. 1. Press the phone button. 2. Scroll until Text Message appears and press OK. 3. Scroll to select from the following options: Send Text Message? enables you to send a new text message based on a pre-defined set of 15 messages.
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Download Unread Msgs allows you to download your unread messages (only) to SYNC. To download the messages, press OK to select. The display indicates your messages are being downloaded. When complete, SYNC takes you to your inbox. Delete All Messages? allows you to delete current text messages from SYNC (not your phone). To delete the messages, press OK to select. The display indicates when all your text messages have been deleted and SYNC returns you to the text message menu. Note: SYNC does not automatically download all of your unread text messages at every ignition cycle (as it does with call history and phonebook if automatic download is set to on). Return exits the current menu when you press OK. If you select Send Text Message?: 1. Press OK to select. If the system detects your phone does not
support this feature, Unsupported appears in the display and SYNC returns to the main menu.
2. Scroll to cycle through the message options in the following chart. 3. Press OK when the desired selection is in the display. The system
now needs to know who to send the message to.
4. Scroll to cycle through Phonebook or Call History entries. You can
also select Enter Number to audibly enter a desired number.
5. Press OK to enter the desired menu and scroll to select the specific
contact.
6. Press OK when the contact appears and press OK again to confirm when the system asks if you would like to send the message. Each text message is sent with the following signature: “This message was sent from my
”. Pre-defined text message options
Can’t talk right now
Call me
Call you later
Be there in 10 minutes Be there in 20 minutes
Yes No
Why? Thanks
Where R you?
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Pre-defined text message options
I need more directions
I love you Too funny
Can’t wait to see you
I’m stuck in traffic
Accessing Your Phone Settings These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone, text message notification, modify your phone book and also set up automatic download. 1. Press the phone button. 2. Scroll until Phone Settings appears, then press OK. 3. Scroll to select from the following options:
When you select:
Phone Status
Set Ringer
You can:
See the provider, name, signal power, battery power and roaming status of your connected phone. Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu. Select which ring tone sounds during an incoming call (one of the system’s or your phone’s). 1. Press OK to select and scroll to hear Ringer 1, Ringer 2, Ringer 3 and Phone Ringer. 2. Press OK to select. Note: If your phone supports in-band ringing, your phone’s ringer sounds when Phone Ringer is chosen.
Message Notification Have the option of hearing an audible tone to
notify you when a text message arrives. 1. Press OK to select and scroll between Message Notification On or Message Notification Off. 2. Press OK to select.
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You can:
Modify the contents of your phone book (such as add, delete, download). Press OK to select and scroll between: Add Contacts: Press OK to add more contacts from your phone book. Push the desired contact(s) on your phone. See your phone’s user guide on how to push contacts. Delete Phonebook: Press OK to delete the current phone book and call history. When Delete Phonebook appears, press OK to confirm. SYNC takes you back to the Phone Settings menu. Download Phonebook: Press OK to select and press OK again when Confirm Download? appears. Automatically download your phone book each time your phone connects to SYNC. Press OK to select. When Auto Download On? appears, press OK to have your phonebook automatically downloaded each time. Select Off to NOT download your phonebook every time your phone connects to SYNC. Your phonebook, call history and text messages can only be accessed when your specific phone is connected to SYNC. Note: Downloading times are phone- and quantity-dependent. Note: When auto download is on, any changes, additions or deletions saved since your last download are deleted. Exit the current menu.
System Settings System Settings provide access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options. The Bluetooth Devices menu allows you to add, connect, delete and set a phone as primary as well as turn your Bluetooth feature on and off.
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The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information. Bluetooth Devices Menu Options This menu allows you to add, connect, delete, set a phone as primary, and turn Bluetooth on or off. 1. Press the phone button to enter the Phone Menu. 2. Scroll until System Settings appears and press OK. 3. Scroll until Bluetooth Devices appears and select OK. 4. Scroll to select from the following options:
If you select:
Add Bluetooth Device* Connect Bluetooth Device
Set Primary Phone
You can:
See Using SYNC with your phone earlier in this chapter for pairing instructions. Connect a previously paired Bluetooth-enabled phone. 1. Press OK to select and view a list of previously paired phones. 2. Scroll until the desired device is chosen, then press OK to connect the phone. Note: Only one device can be connected at a time. When another phone is connected, the previous one is disconnected. Set a previously paired phone as your primary phone. Press OK to select and scroll to select the desired phone. Press OK to confirm. Note: SYNC attempts to connect with the primary phone at every ignition cycle. When a phone is selected as primary, it appears first in the list and is marked with an asterisk (*).
Set Bluetooth On/Off Turn the Bluetooth feature on and off.
Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Note: Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetooth features.
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Delete All Devices
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You can:
Delete a paired phone. Press OK and scroll to select the device. Press OK to confirm. Delete all previously paired phones (and all information originally saved with those phones). Press OK to select. Exit the current menu.
Return *This is a speed-dependent feature. Advanced Menu Options This menu allows you to access settings such as prompts, languages, defaults, perform a master reset, install an application and view system information. 1. Press the phone button to enter the Phone Menu. 2. Scroll until System Settings appears and press OK. 3. Scroll until Advanced appears and select OK. 4. Scroll to select from the following options:
If you select:
Prompts
Languages
You can:
Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off: 1. Press OK to select and scroll to select between on or off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. Choose between English, Espanol and Francais. Once selected, all of SYNC’s radio displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu.
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If you select: Factory Defaults
Master Reset
Install Application
System Info
MAP Profile
Return
You can:
Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select and then press OK again when Restore Defaults? appears in the display. 2. Press OK to confirm. Completely erase all information stored on SYNC (phonebook, call history, text messages and paired devices) and return to the factory default settings. Press OK to select. The display indicates when complete and SYNC takes you back to the Advanced menu. Install applications you have downloaded. Press OK and scroll to select. Press OK to confirm. Access the Auto Version number as well as the FPN number. Press OK to select. This is a Bluetooth component which can further help your phone with the exchange of text messages. Exit the current menu.
SYNC APPLICATIONS AND SERVICES (IF EQUIPPED) Note: In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone’s compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. • SYNC Services (if equipped, United States only): Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more.
• 911 Assist: Can alert 911 in the event of an emergency. • Vehicle Health Report (if equipped, United States only): Provides a
diagnostic and maintenance report card of your vehicle.
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911 Assist®
WARNING: Unless the 911 Assist setting is set on prior to a crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death after a crash.
WARNING: Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be damaged or non-functional.WARNING: Always place your phone in a secure location in the vehicle so it does not become a projectile or get damaged in a
crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly. Note: SYNC 911 Assist feature must be set on prior to the incident. Note: Before setting this feature on, ensure that you read the 911 Assist privacy notice later in this section for important information. Note: If 911 Assist is turned on or off by any user, that setting applies for all paired phones. If 911 Assist is turned off, a voice message plays and/or a display message/icon comes on when the vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excludes knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. For more information about 911 Assist, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. • For information on airbag deployment, see the Supplementary • For information on the fuel pump shut-off, see the Roadside
Restraints System chapter.
Emergencies chapter.
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Setting 911 Assist On Perform the following: 1. Press the phone button to enter the Phone Menu. 2. Scroll until 911 Assist is selected. 3. Press OK to confirm and enter the 911 Assist menu. 4. Scroll to select between On and Off selections. 5. Press OK when the desired option appears in the radio display.
Set On or Set Off appears in the display as confirmation.
incident and throughout feature activation and use.
Off selections include: Off with reminder and Off without reminder. Off with reminder provides a display and voice reminder at phone connection at vehicle start. Off without reminder provides a display reminder only without a voice reminder at phone connection. To make sure that 911 Assist works properly: • SYNC must be powered and working properly at the time of the • SYNC 911 Assist feature must be set on prior to the incident. • A Bluetooth-enabled and compatible phone has to be paired and • A connected Bluetooth-enabled phone must have the ability to make • A connected Bluetooth-enabled phone must have adequate network • The vehicle must have battery power and be located in the United
and maintain an outgoing call at the time of the incident.
coverage, battery power and signal strength.
connected to SYNC.
States, Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (which would activate 911 Assist); however, if 911 Assist is triggered, SYNC tries to contact emergency services. If a connected phone is damaged or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911. Before making the call: • SYNC provides a short window of time (about 10 seconds) to cancel the call. Failure to cancel the call results in SYNC attempting to dial 911. • SYNC says the following, or a similar message: “SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel.”
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If the call is not cancelled and a successful call is made, a pre-recorded message is played for the 911 operator, then the occupant(s) in the vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically. 911 Assist May Not Work If • Your cellular phone or 911 Assist hardware was damaged in a crash. • The vehicle’s battery or SYNC system has no power. • The phone(s) paired and connected to the system was thrown fromthe vehicle.
911 Assist Privacy Notice Once 911 Assist is set on, it may disclose to emergency services that the vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.Vehicle Health Report
WARNING: Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot replace normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems that are electronically monitored by the vehicle and will not monitor or report the status of any other system, (i.e., brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.
Note: Your Vehicle Health Report feature requires activation prior to use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your mobile phone. Before running a report, review the Vehicle Health Report privacy notice.
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Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to automatically remind you to run reports at specific mileage intervals. Cellular phone airtime usage may apply when reporting. The system allows you to check your vehicle’s overall health in the form of a diagnostic report card. The vehicle health report contains valuable information such as: • Vehicle Diagnostic Information • Scheduled maintenance • Open Recalls and Field Service Actions • Unserviced items from vehicle inspections by your authorized dealer. You can run a report (after the vehicle has been running a minimum of 60 seconds) by pressing the voice button and saying “Vehicle health report”, or pressing the phone button. To run a report using the phone button: 1. Press the phone button to enter Phone Menu. 2. Scroll until Vehicle Health is selected and press OK. 3. Scroll to select from the following options:
Vehicle Health Report options
User Preferences: Press OK to select and enter the menu. Scroll to select from:
Automatic Reports: Press OK and select on or off. Select On to have SYNC automatically prompt you to run a health report at certain mileage intervals. Note: You must first turn this feature on before you can select the mileage intervals at which you would like to be prompted. Mileage Intervals: Press OK. Scroll to select between 5000, 7500 or 10000 mile intervals and press OK to make your selection. Return: Press OK to exit the menu.
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Vehicle Health Report options
Press OK for SYNC to run a health report of your vehicle’s diagnostic systems and send the results to Ford where it is combined with scheduled maintenance information, open recalls and other field service actions and unserviced vehicle inspection items from your authorized dealer.
Vehicle Health Report Privacy Notice When you run a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect additional vehicle information. Ford may use the vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com - Vehicle Health Report Terms and Conditions, and Privacy Statement - for more information.
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation. Note: SYNC Services requires activation prior to use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC with your phone for pairing instructions. Note: This feature does not function properly if you have enabled caller ID blocking on your mobile phone. Make sure your mobile phone is not blocking caller ID before using SYNC Services.
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Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features are provided only as an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, if you would be placed in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect the vehicle’s current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request and for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect the vehicle travel information or other information identified in the Terms and Conditions, do not activate or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services Using Voice Commands 1. Press the voice button. 2. When prompted, say “Services”. This initiates an outgoing call to
SYNC Services using your paired and connected Bluetooth-enabled cellular phone.
3. Once you are connected to the service, follow the voice prompts to
request the desired service, such as “Traffic” or “Directions”. You can also say “What are my choices?” to receive a complete list of available services from which to choose.
4. Say “Services” to return to the services main menu or for help, say
“Help”.
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Connecting to SYNC Services Using the Phone Menu 1. Press the phone button to enter the Phone Menu. 2. Scroll until Services appears in the display. 3. Press OK to confirm and enter the Services menu. The display
indicates the system is connecting.
4. Press OK. SYNC initiates the call to the Services portal. 5. Once connected, follow the voice prompts to request your desired
Service, such as Traffic or Directions. You can also say “What are my choices?” to receive a complete list of available services from which to choose.
6. To return to the Services menu, say “Services” or for help, say
“Help”.
Receiving Turn-by-Turn Directions 1. When connected to SYNC Services, say “Directions” or “Business search”. To find the closest business or type of business to your current location, just say “Business search” and then “Search near me”. If you need further assistance in finding a location you can say “Operator” at any time within a Directions or Business search to speak with a live operator. You may also be prompted to speak with an operator when the automatic system has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist visit www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your destination. Once your
destination is selected, your current vehicle location is uploaded and a route based on current traffic conditions is calculated and sent back to your vehicle. After the route download is complete, the phone call is automatically ended. You then receive audible and visual driving instructions as you travel toward your destination.
3. While on an active route, you can select or say “Route summary” or
“Route status” to view the Route Summary turn list or the Route Status ETA. You can also turn voice guidance on or off, cancel the route or update the route.
If you miss a turn, SYNC automatically asks if you want the route updated. Just say, “Yes” when prompted and a new route will be delivered to your vehicle.
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Disconnecting from SYNC Services 1. Press and hold the phone button on the steering wheel. 2. Say “Good-bye” from the SYNC Services main menu.
SYNC Services quick tips
Personalizing
Push to interrupt
Portable
You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points such as work or home. You can also save favorite information like sports teams or a news category. To learn more, log onto www.SYNCMyRide.com. Press the voice button at any time (while you are connected to SYNC Services) to interrupt a voice prompt or an audio clip (such as a sports report), wait for the listening tone, and say your voice command. Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services. You can even access your account outside the vehicle. Just use the number on your phone’s call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available.
USING SYNC WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over the vehicle’s speaker system using the system’s media menu or voice commands. You can also sort and play your music by specific categories, such as artists or albums. Note: The system is capable of indexing up to 30,000 songs. SYNC is capable of hosting nearly any digital media player including: iPod, Zune™, Plays from device players, and most USB drives. SYNC also supports audio formats such as MP3, WMA, WAV and ACC.
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Connecting Your Digital Media Player via the USB Port Note: If your digital media player has a power switch, ensure that the device is turned on. To connect using voice commands: 1. Plug the device into the vehicle’s USB port. 2. Press the voice icon and when prompted, say “USB”. 3. You can now play music by saying any of the appropriate voice
commands. See the media voice commands.
6. Press OK and scroll through selections of:
To connect using the system menu: 1. Plug the device into the vehicle’s USB port. 2. Press AUX and then MENU to enter the Media Menu. 3. Scroll until Select Source appears and press OK. 4. Scroll to select USB and press OK. 5. Depending on how many digital media files are on your connected device, Indexing may appear in the radio display. When indexing is complete, the screen returns to the Play Menu. • Play All • Artists • Albums • Genres • Playlists • Tracks • Explore USB • Similar Music • Return
When the desired selection appears in the display, press OK to build your desired music selection.
What’s Playing?
At any time when a track is playing, you can press the voice icon and ask the system, “What’s playing?”. The system reads the metadata tags (if populated) of the playing track to you.
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Media Voice Commands
Press the voice icon and, when prompted, say “USB” then any of the following:
“USB”
“Autoplay off” “Autoplay on”
“(Phone) (Media) (Bluetooth) Connections”
“Pause” “Play”
“Play album
”1,3 “Play all”
“Play artist
”1,3
“Play genre”1,3 “Play next folder”2
“Play next track”“Play playlist
”1,3
“Play previous folder”2
“Play previous track” “Play song”1,3
“Play track”1,3 “Refine album
”1,3
“Refine artist”1,3
“Refine song”1,3
“Refine track”1,3 “Repeat off” “Repeat on”
“Search album
”1,3
“Search artist”1,3
“Search genre”1,3
“Search song”1,3
“Search track”1,3 “Shuffle off”
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“USB”
“Shuffle on”
“Similar music” “What’s playing?”
1“
” is a dynamic listing, meaning that it could be the name of any desired group, artist, etc. 2Voice commands which are only available in folder mode. 3Voice commands which are not available until indexing is complete. “Autoplay”
Voice command guide Turn on to listen to music which has already been randomly indexed during the indexing process. Turn off and the system does not begin to play any of your music until all media has all been indexed. Indexing times can vary from device to device and also with regard to the number of songs being indexed.
“Search/Play Genre” The system searches all the data from your
“Similar Music”
“Search/Play Artist/Track/Album”
“Refine”
indexed music and, if available, begins to play the chosen type of music. You can only play genres of music which are present in the GENRE metadata tags that you have on your digital media player. The system compiles a playlist and then plays similar music to what is currently playing from the USB port using indexed metadata information. The system searches for a specific artist/track/album from the music indexed through the USB port. This allows you to make your previous command more specific. For example, if you asked to search and play all music by a certain artist, you could then say “refine album” and choose a specific album from the list to view. If you then select Play, the system only plays music from that specific album.
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Press the voice icon and when prompted say “Bluetooth Audio” and then any of the following:
“BLUETOOTH AUDIO”
“(Phone) (Media) (Bluetooth) Connections”
“Pause” “Play”
“Play next track ”
“Play previous track ”
Media Menu Features The media menu allows you to select your media source, how to play your music (by artist, genre, shuffle, repeat, etc.), and also to add, connect or delete devices. 1. Press AUX and then MENU to enter the Media Menu. 2. Scroll to cycle through:
When you select:
Play Menu
You can:
Play your music by artist, album, genre, playlists, tracks, similar music or to simply, play all. You can also choose to Explore USB to view the supported digital music files on your playing device. See Play Menu later in this section for more information.
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You can:
SYNC USB: Press OK to access music plugged into your USB port. You can also plug in devices to charge them (if supported by your device). Once connected, the system indexes any readable media files. (The time required to complete this depends on the size of the media content being indexed.) If Autoplay is on, you can access media files randomly as they are indexed. If turned off, indexed media is not available until the indexing process is complete. SYNC is capable of indexing thousands of average size media and notifies you if the maximum indexing file size is reached. Bluetooth Audio: This is a phone-dependent feature which allows you to stream music playing on your Bluetooth-enabled phone. If supported by your device, you can press SEEK to play the previous or next track. SYNC Line In: Press OK to select and play music from your portable music player over the vehicle’s speakers. Note: If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately.
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When you select:
Media Settings
Mobile Apps
System Settings
Exit Media Menu
You can:
Choose to shuffle or repeat your music and select your Autoplay settings. Once these selections are turned on, they remain on until turned off. Press SEEK to play the previous or next track. Note: Some digital media players require both USB and line in ports to stream data and music separately. Press OK to select and then scroll to choose from: Shuffle: Press OK to shuffle available media files in the current playlist. Note: To shuffle all media tracks, you must select Play All in the Play Menu and then select Shuffle. Repeat: Press OK to repeat any song. Autoplay: Press OK to listen to music which has already been randomly indexed during the indexing process. Interact with SYNC-capable mobile applications on your smart phone. See SYNC AppLink earlier in this chapter for more information. Access Bluetooth Device menu listings (add, connect, set as primary, on/off, delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information). Note: See System Settings for more information. Press OK to exit the media menu.
Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device. 1. Make sure that your device is plugged into the USB port and is
turned on.
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2. Press AUX and then MENU to enter the Media Menu. 3. Scroll to select the Play Menu and press OK. If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options to scroll through and select from:
When you select:
Play All
Artists
Albums
You can:
Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Press OK to select. The first track title appears in the display. Sort all indexed media by artist. Once selected, the system lists and then play all artists and tracks alphabetically. If there are less than 255 indexed artist, they are listed alphabetically in flat file mode. If there are more, they are categorized in alphabetical categories. 1. Press OK to select. You can select to play All Artists or any indexed artist. 2. Scroll until the desired artist is chosen and press OK. Sort all indexed media by albums. If there are less than 255 indexed albums, they are listed alphabetically in flat file mode. If there are more, they are organized into alphabetical categories. 1. Press OK to enter the album menu and select from playing all albums or from any individual indexed album. 2. Scroll until the desired album is chosen and press OK.
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When you select:
Genres
Playlists
Tracks
Explore USB
You can:
Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, SYNC automatically organizes them into alphabetical categories. Press OK to select and then scroll to select the desired genre and press OK. Access your playlists (from formats such as ASX, .M3U, .WPL, .MTP.). The system lists your playlists alphabetically in flat file mode. If there are more than 255, they are organized into alphabetical categories. Press OK to select. Then scroll to select the desired playlist and press OK. Search for and play a specific track which has been indexed. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, SYNC automatically organizes them into alphabetical categories. Press OK to select. Then scroll to select the desired track and press OK. Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. Press OK to select. Then scroll to explore indexed media on your flash drive.
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You can:
Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you. Press OK to select. The system creates a new list of similar songs and begins playing. The metadata tags must be populated for this feature to include each track. Note: With certain playing devices, if your metadata tags are not populated, the tracks won’t be available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in “Mass Storage Device Mode”, they are available in voice recognition, play menu browsing and similar music. Unknowns are placed into any unpopulated metadata tag. Exit the current menu.
System Settings System settings provide access to your Bluetooth Devices and Advanced menu features. The Bluetooth Devices menu allows you to add, connect and delete a device as turn the Bluetooth feature on and off. Your Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset. Bluetooth Devices Menu Options This menu allows you to add, connect and delete devices as well as turn Bluetooth on and off. 1. Press AUX and then MENU to enter the Media Menu. 2. Scroll until System Settings appears and select OK. 3. Scroll until Bluetooth Devices appears. 4. Press OK and then scroll to select from:
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When you select:
Add Bluetooth Device*
Connect Bluetooth Device
You can:
Allows you to pair additional devices to the system. 1. Press OK to select and press OK again when Find SYNC appears in the display. 2. Follow the directions in your phone’s user guide to put your phone into discovery mode. A six-digit PIN appears in the display. 3. When prompted on your phone’s six-digit display, enter the PIN. Connect a previously paired Bluetooth-enabled phone. 1. Press OK to select and view a list of devices. 2. Scroll until the desired device is chosen and press OK to connect the device.
Set Bluetooth On/Off Turn the Bluetooth feature on and off.
Delete Device
Delete All Devices
Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Turning Bluetooth off disconnects all Bluetooth devices and deactivates Bluetooth features. Delete a paired media device. Press OK and scroll to select the device. Press OK to confirm. Delete all previously paired devices. Press OK to select. Exit the current menu.
Return *This is a speed-dependent feature Advanced Menu Options This menu allows you to access settings such as prompts, language, performing a master reset as well as returning to factory defaults. 1. Press AUX and then MENU to access the Media Menu. 2. Scroll until System Settings appears and select OK.
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3. Scroll until Advanced appears. 4. Press OK and then scroll to select from the following:
When you select:
Prompts
Languages
Factory Defaults
Master Reset
You can:
Have SYNC guide you via questions, helpful hints or ask you for a specific action. 1. Press OK to select and scroll to select between on or off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. Choose from English, Francais and Espanol. The displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. 3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select and then press OK again when Restore Defaults? appears in the display. 2. Press OK to confirm. Completely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings.
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When you select:
Application
Return
You can:
Download new software applications (if available) and then load the desired applications through your USB port. See the web site for more information. Exit the current menu.
TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone’s compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.
Phone issues
Issue
Excessive background noise during a phone call.
During a call, I can hear the other person but they cannot hear me. SYNC is not able to download my phonebook.
Possible cause(s)
The audio control settings on your phone may be affecting SYNC performance. Possible phone malfunction.
• This is a phone-dependent feature, OR • Possible phone malfunction.
Possible solution(s)
Review your phone’s user guide regarding audio adjustments.
Try turning off the device, resetting the device, removing the device’s battery, then trying again. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • Use the SYNCmyphone feature available on the website.
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Possible cause(s) Limitations on your phone’s capability.
Issue
The system says Phonebook Downloaded but my phonebook in SYNC is empty or is missing contacts.
I am having trouble connecting my phone to SYNC.
• This is a phone-dependent feature, OR • Possible phone malfunction.
Text messaging is not working on SYNC.
• This is a phone-dependent feature, OR • Possible phone malfunction.
Possible solution(s)
• Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • If the missing contacts are stored on your SIM card, try moving them to the device memory. • Remove any pictures or special ring tones associated with the missing contact. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try deleting your device from SYNC, deleting SYNC from your device and trying again. • Check the security and auto accept/prompt always settings relative to the SYNC Bluetooth connection on your phone. • Update your device’s software firmware. • Turn off the Auto phonebook download setting. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again.
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USB and media issues Possible cause(s) Possible device malfunction.
Issue
I am having trouble connecting my device.
SYNC does not recognize my device when I turn on the car. Bluetooth audio does not stream.
SYNC does not recognize music that is on my device.
This is a device limitation.
• This is a phone-dependent feature, OR • The device is not connected. • Your music files may not contain the proper artist, song title, album or genre information, OR • The file may be corrupted, OR • The song may have copyright protection which does not allow it to play.
Possible solution(s) • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Make sure you are using the manufacturer’s cable. • Make sure the USB cable is properly inserted into the device and the vehicle’s USB port. • Make sure that the device does not have an auto-install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Make sure the device is connected to SYNC and that you have pressed play on your device. • Make sure that all song details are populated. • Some devices require you to change the USB settings from mass storage to MTP class.
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Vehicle Health Report and SYNC Services (Traffic, Directions
and Information) issues
Issue
I received a text that the Vehicle Health Report is not activated.
I am unable to retrieve the report on the website, or I receive a system error.
I am unable to submit a report.
I heard a commercial when I tried to use Traffic, Directions and Information.
Possible cause(s) • Your account may not be activated on the website, OR • You may have the wrong VIN (vehicle identification number) listed. The preferred dealer information did not load correctly.
• This could be due to your phone’s compatibility, OR • Bad signal strength, OR • Your phone may not be activated on the website. • The phone in use is not activated, OR • Your phone has ID blocker active.
Possible solution(s)
• This is a free feature, but you must first register online to use it.• Make sure that your VIN is correctly listed in your account.
When you register your account, you must list a preferred dealer. If one is already listed, try selecting another dealer and logging out. Log back in and change it back to your preferred dealer and retrieve the report. • Update your mobile number in your account on the website. • Make sure you have full signal strength and that your Bluetooth volume level has been turned up. • Try deleting your phone and performing a clean pairing.
• This is a free feature, but you must first register online to use it.• Turn off ID blocker on your phone as the system recognizes you by your phone number. • Make sure the currently connected phone is the same one that is registered on your SyncMyRide account.
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Issue
SYNC does not understand what I am saying.
SYNC does not understand the name of a song or artist.
Voice command issues Possible cause(s) • You may be using the wrong voice commands, OR• You may be speaking too soon or at the wrong time. • You may be using the wrong voice commands, OR• You may not be saying the name exactly as it is saved, OR • The system may not be reading the name the same way you are saying it.
Possible solution(s) • Review the Phone voice commands and the Media voice commands at the beginning of their respective sections. • Be aware that SYNC’s microphone is either in your rear view mirror or in the headliner just above the windshield. • Review the media voice commands at the beginning of the media section. • Say the song or artist exactly as listed. If you say, “Play Artist Prince”, the system does not play music by Prince and the Revolution or Prince and the New Power Generation. • Make sure you are saying the complete title, such as “California remix featuring Jennifer Nettles”. • If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, “Play L-O-L-A”. • Do not use special characters in the title as the system does not recognize them.
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SYNC does not understand or is calling the wrong contact when I want to make a call.
Issue
SYNC does not find any mobile apps that are on my phone.
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Voice command issues Possible cause(s) • You may be using the wrong voice commands, OR• You may not be saying the name exactly as it is saved, OR • Contacts in your phonebook may be very short and similar, or they may contain special characters, OR • Your phonebook contacts may be saved in CAPS.
Possible solution(s) • Review the phone voice commands at the beginning of the phone section. • Make sure you are saying the contacts exactly as listed. For example, if a contact is saved as Joe Wilson, say “Call Joe Wilson”. • The system works better if you list full names, such as “Joe Wilson” rather than “Joe”. • Do not use special characters such as 123 or ICE, as the system does not recognize them. • If contacts are saved in CAPS, you have to spell them. JAKE requires you to say, “Call J-A-K-E”.
AppLink issues
Possible solution(s)
• Check the website for compatible devices and applications. • Make sure your device is paired and connected. If you have an iPhone, make sure it is plugged in using the USB and that the application is running in the foreground.
Possible cause(s) • Your device may not support the AppLink feature, OR • The application does not support AppLink., OR • If you have an iPhone, it may not be plugged in, OR• Your phone may not be paired or connected.
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