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Issue

SYNC is not able to download my phonebook.

Possible cause(s)

• This is a phone-dependent feature, OR • Possible phone malfunction.

Limitations on your phone’s capability.

The system says Phonebook Downloaded but my phonebook in SYNC is empty or is missing contacts.

Possible solution(s)

• Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • Use the SYNCmyphone feature available on the website. • Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • If the missing contacts are stored on your SIM card, try moving them to the device memory. • Remove any pictures or special ring tones associated with the missing contact.

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Phone issues

Issue

I am having trouble connecting my phone to SYNC.

Possible cause(s)

• This is a phone-dependent feature, OR • Possible phone malfunction.

Text messaging is not working on SYNC.

• This is a phone-dependent feature, OR • Possible phone malfunction.

Possible solution(s)

• Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try deleting your device from SYNC, deleting SYNC from your device and trying again. • Check the security and auto accept/prompt always settings relative to the SYNC Bluetooth connection on your phone. • Update your device’s software firmware. • Turn off the Auto phonebook download setting. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again.

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USB and media issues Possible cause(s) Possible device malfunction.

Issue

I am having trouble connecting my device.

Possible solution(s) • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Make sure you are using the manufacturer’s cable. • Make sure the USB cable is properly inserted into the device and the vehicle’s USB port. • Make sure that the device does not have an auto-install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Make sure the device is connected to SYNC and that you have pressed play on your device.

SYNC does not recognize my device when I turn on the car. Bluetooth audio does not stream.

This is a device limitation.

• This is a phone-dependent feature, OR • The device is not connected.

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Issue

SYNC does not recognize music that is on my device.

USB and media issues Possible cause(s)

Possible solution(s)

• Make sure that all song details are populated. • Some devices require you to change the USB settings from mass storage to MTP class.

• Your music files may not contain the proper artist, song title, album or genre information, OR • The file may be corrupted, OR • The song may have copyright protection which does not allow it to play.

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Vehicle Health Report and SYNC Services (Traffic, Directions

and Information) issues

Issue

I received a text that the Vehicle Health Report is not activated.

I am unable to retrieve the report on the website, or I receive a system error.

I am unable to submit a report.

Possible cause(s) • Your account may not be activated on the website, OR • You may have the wrong VIN (vehicle identification number) listed. The preferred dealer information did not load correctly.

• This could be due to your phone’s compatibility, OR • Bad signal strength, OR • Your phone may not be activated on the website.

Possible solution(s)

• This is a free feature, but you must first register online to use

it.• Make sure that your VIN is

correctly listed in your account.

When you register your account, you must list a preferred dealer. If one is already listed, try selecting another dealer and logging out. Log back in and change it back to your preferred dealer and retrieve the report. • Update your mobile number in your account on the website. • Make sure you have full signal strength and that your Bluetooth volume level has been turned up. • Try deleting your phone and performing a clean pairing.

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Vehicle Health Report and SYNC Services (Traffic, Directions

and Information) issues

Issue

I heard a commercial when I tried to use Traffic, Directions and Information.

Possible cause(s) • The phone in use is not activated, OR • Your phone has ID blocker active.

Possible solution(s)

• This is a free feature, but you must first register online to use

it.• Turn off ID blocker on your

phone as the system recognizes you by your phone number. • Make sure the currently connected phone is the same one that is registered on your SyncMyRide account.

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SYNC does not understand what I am saying.

SYNC does not understand the name of a song or artist.

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Voice command issues Possible cause(s) • You may be using the wrong voice commands,

OR• You may be

speaking too soon or at the wrong time. • You may be using the wrong voice commands,

OR• You may not be

saying the name exactly as it is saved, OR • The system may not be reading the name the same way you are saying it.

Possible solution(s) • Review the Phone voice commands and the Media voice commands at the beginning of their respective sections. • Be aware that SYNC’s microphone is either in your rear view mirror or in the headliner just above the windshield. • Review the media voice commands at the beginning of the media section. • Say the song or artist exactly as listed. If you say, “Play Artist Prince”, the system does not play music by Prince and the Revolution or Prince and the New Power Generation. • Make sure you are saying the complete title, such as “California remix featuring Jennifer Nettles”. • If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, “Play L-O-L-A”. • Do not use special characters in the title as the system does not recognize them.

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Voice command issues Possible cause(s) • You may be using the wrong voice commands,

Issue

SYNC does not understand or is calling the wrong contact when I want to make a call.

Possible solution(s) • Review the phone voice commands at the beginning of the phone section. • Make sure you are saying the contacts exactly as listed. For example, if a contact is saved as Joe Wilson, say “Call Joe Wilson”. • The system works better if you list full names, such as “Joe Wilson” rather than “Joe”. • Do not use special characters such as 123 or ICE, as the system does not recognize them. • If contacts are saved in CAPS, you have to spell them. JAKE requires you to say, “Call J-A-K-E”.

OR• You may not be

saying the name exactly as it is saved, OR • Contacts in your phonebook may be very short and similar, or they may contain special characters, OR • Your phonebook contacts may be saved in CAPS.

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INTRODUCTION

WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

A. Phone B. Navigation (or Information if your vehicle is not equipped with Navigation) C. Climate D. Settings E. Home F. Information G. Entertainment

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This system uses a four-corner strategy to provide quick access several vehicle features and settings. The touchscreen provides easy interaction with your cellular phone, multimedia, climate control and navigation system. The corners display any active modes within those menus, such as phone status or the climate temperature. Note: Some features are not available while your vehicle is moving. Note: Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open). PHONE Press to select any of the following: • Making and Receiving Calls • Quick Dial • Phonebook • Call History • Text Messaging • Settings NAVIGATION Press to select any of the following: • My Home • Favorites • Previous Destinations • Point of Interest • Emergency • Street Address • Intersection • City Center • Map • Edit Route Cancel Route CLIMATE Press to select any of the following: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost

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SETTINGS

Press to select any of the following: • Clock • Display • Sound • Vehicle • Settings • Help

HOME

Press to access your home screen. Depending on your vehicle’s option package and software, your screens may vary in appearance from the descriptions in this section. Your features may also be limited depending on your market. Check with your authorized dealer for availability.

INFORMATION

Press to select any of the following: • SYNC Services • Sirius Travel Link • Alerts • Calendar • SYNC Apps If the icon is yellow, see Alerts in the Information section of this chapter. ENTERTAINMENT Press to select any of the following:

• AM• FM• SIRIUS

• CD • USB • BT Stereo • SD Card • A/V In

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Using the Touch-sensitive Controls on Your System To turn a feature on and off, just touch the graphic with your finger. To get the best performance from the touch-sensitive controls: • Do not press hard on the controls. They are sensitive to light touch. • Use your bare finger to touch the center of a touch-control graphic. Touching off-center of the graphic may affect operation of a nearby control.

• Make sure your hands are clean and dry. • Keep metal and other conductive material away from the surface of the touchscreen as this may cause electronic interference (for example, inadvertently turning on a feature other than the one you meant to turn on).

Depending on your vehicle and option package, you may also have these controls on your bezel: • Power: Switch the media or climate features off and on. • VOL: Control the volume of playing media. • Fan: Control the speed of the climate system fan. • Seek and Tune buttons: Use as you normally would in media modes. • Eject: Eject a CD from the entertainment system. • SOURCE: Touch the word repeatedly to see all available media

modes. The screen does not change, but you see the media change in the lower left status bar. • SOUND: Touch the word to access the Sound menu where you can adjust settings such as: Bass, Treble, Midrange, Balance and Fade, THX Deep Note Demo, DSP (Digital Signal Processing), Occupancy Mode and Speed Compensated Volume. (Your vehicle may not have all of these sound options.)

• Hazard flasher: Switch the hazard flashers off and on. Cleaning the Touchscreen Display Use a clean, soft cloth such as one used for cleaning glasses. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. Support The SYNC support team is available to help you with any questions you aren’t able to answer on your own. Monday-Saturday, 8:30 am-8pm EST In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673

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Times are subject to change due to holidays.

Safety information

WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that

dealer.

drivers use extreme caution when using any device that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle. We recommend against the use of any handheld device while driving, encourage the use of voice-operated systems when possible and that you become aware of applicable state and local laws that may affect use of electronic devices while driving. • Do not attempt to service or repair SYNC®. See your authorized • Do not operate playing devices if the power cords and/or cables are broken, split or damaged. Carefully place cords and/or cables where they will not be stepped on or interfere with the operation of pedals, seats and/or compartments, or safe driving abilities. • Do not leave playing devices in the vehicle in extreme conditions as it could cause damage to your device. Refer to your device’s user guide for further information.

• For your safety, some SYNC® functions are speed dependent and

cannot be performed when the vehicle is traveling at speeds greater than 3 mph (5 km/h). • Ensure that you review your device’s user guide before using with

SYNC®.

Speed-restricted Features Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary. • Screens that are too crowded with information, such as Point of

Interest reviews and ratings, Sirius Travel Link sports scores, movie times and ski conditions. • Any action that requires you to use a keyboard is restricted, such as • All lists are limited so the user can view fewer entries (such as phone

entering a navigation destination or editing information.

contacts or recent phone call entries).

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See the following chart for more specific examples:

Cellular Phone

System Functionality

Wi-Fi and Wireless

Videos, Photos and Graphics

Text Messages

Navigation

Restricted Features Pairing a Bluetooth phone Adding phonebook contacts or uploading phonebook contacts (from a USB) List entries are limited for phone contacts and recent phone call entries Editing the keypad code Enabling Valet Mode Editing settings while the rear view camera or Active Park Assist are active Editing wireless settings Editing the list of wireless networks Playing video Editing the screen’s wallpaper or adding new wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or Editing Address Book entries or Avoid Areas

Privacy information When a cellular phone is connected to SYNC®, SYNC® creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to SYNC®. In addition, if you connect a media device, SYNC® creates and retains an index of media content supported by SYNC®. SYNC® also records a short development log of approximately 10 minutes of all recent SYNC® activity. The log profile and other SYNC® data may be used to improve SYNC® and help diagnose any problems that may occur.

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The cellular profile, media device index, and development log will remain in the vehicle unless you delete it and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use SYNC® or the vehicle, we recommend you perform a Master Reset to erase all information stored in SYNC®. SYNC® data cannot be accessed without special equipment and access to the vehicle’s SYNC® module. Ford Motor Company and Ford of Canada will not access SYNC® data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist™ (if equipped), Vehicle Health Report (if equipped), and Traffic, Directions and Information (if equipped).

ACCESSING AND ADJUSTING MODES THROUGH YOUR RIGHT VEHICLE INFORMATION DISPLAY (IF EQUIPPED)

The display is located on the right side of your instrument cluster. You can use your steering wheel controls to view and make minor adjustments to active modes without taking your hands off the wheel. For example: • In Entertainment mode, you can view what is now playing, change • In Phone mode, you can accept or reject an incoming call.

the audio source, select memory presets and make some adjustments.

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• If your vehicle is equipped with Navigation, you can view the current • In Climate mode, the driver side temperature can be set as well as

route or activate a route.

fan speed.

Use the OK and arrow buttons on the right side of your steering wheel to scroll through the available modes:

Entertainment

Phone

Navigation

Climate

mode.

You can make selections from the menu by using the OK button. The selection menu expands and different options appear. • Press the up and down arrows to scroll through the modes. • Press the right arrow to enter the mode. • Press the left or right arrows to make adjustments within the chosen • Press OK to confirm your selection. Note: If your vehicle is not equipped with Navigation, Compass appears in the display instead of Navigation. If you press the right arrow to go into the Compass menu, you can see the compass graphic. The compass displays the direction in which the vehicle is traveling, not true direction (i.e., if the vehicle is traveling west, the middle of the compass graphic displays west; north displays to the left of west though its true direction is to the right of west).

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USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice session (such as Listening, Success, Failed, Paused or Try Again).

How to Use Voice Commands with Your System

Press the voice icon. After the tone, speak your command clearly.

These commands can be said at any time.

“Cancel” “Exit”

“Go back”

“List of commands”

“Main menu” “Next page”

“Previous page” “What can I say?”

“Help”

What Can I Say? To access the available voice commands for the current session, do one of the following: • During a voice session, press the Help icon (?) in the lower left status • Say, “What can I say?” for an on-screen listing of the possible voice • Press the voice icon. After the tone, say, “Help” to hear a list of

commands associated with your current voice session.

bar of the screen.

possible voice commands.

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Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind

noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

• After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system.

• Speak naturally, without long pauses between words. • At any time, you can interrupt the system while it is speaking by

pressing the voice icon.

Accessing a List of Available Commands • If you use the touchscreen, press the Settings icon > Help > Voice • If you use the steering wheel control, press the voice icon. After the

Command List.

tone, speak your command clearly.

Voice command list

“Audio list of commands”

“Bluetooth audio list of commands”

“Browse list of commands”

“CD list of commands”

“Climate control list of commands”

“List of commands”

“Navigation list of commands”*

“Phone list of commands” “Radio list of commands” “SD card list of commands”

“Sirius satellite list of commands”**

“Travel link list of commands”*

“USB list of commands”

“Voice instructions list of commands”

“Voice settings list of commands”

“Help”

*This command is only available when your vehicle is equipped with the navigation system, and the navigation system SD card is in the card slot. **This command is only available when you have an active Sirius satellite radio subscription.

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Voice Settings Voice settings allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. Interaction Mode: Novice mode provides detailed interaction and guidance while the advanced mode has less audible interaction and more tone prompts. Confirmation Prompts: The system uses these short questions to confirm your voice request. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm settings. Phone/Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command. To access these settings using the touchscreen: 1. Press theSettings icon > Settings > Voice Control. 2. Select from:

• Interaction Mode • Confirmation Prompts • Media Candidate Lists • Phone Candidate Lists • Voice Control Volume.

To access these settings using voice commands:

Press the voice icon. Wait for the prompt “Please say a command”. Another tone sounds to let you know the system is listening.

Voice settings using voice commands

“Interaction Mode Novice”

“Interaction Mode Advanced” “Confirmation Prompts On” “Confirmation Prompts Off” “Phone Candidate Lists On” “Phone Candidate Lists Off” “Media Candidate Lists On” “Media Candidate Lists Off”

“Help”

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Using Voice Commands with the Touchscreen Options Your voice system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is most often available when using navigation. Buttons outlined in blue indicate selections that are part of the dual mode feature. For example, if while you are in a voice session rather than saying the command “Enter Street Name” to change the field, you can press Street and the voice session does not end. Instead, the voice system changes to the Street field and asks you to say the street name. You cannot use the buttons not outlined in blue as voice commands. If they are touched during a voice session, the voice session ends. For example, you can choose from the following on the Navigation home screen: • My Home • Favorites • Previous Destinations • Point of Interest (POI) • Emergency • Street Address • Intersection • Cancel Route. Some of the voice commands that are available while viewing this screen are:

“DESTINATION”

“Destination my home”

“Destination street address”

“Destination favorites”

“Destination previous destinations”

“Destination POI”

“Destination intersection” “Destination emergency”

If you choose Street Address from the navigation screen, you can choose from the following: • Number • City • Street Name • State/Prov.

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Some of the voice commands that are available while viewing this screen are:

“STREET ADDRESS” “Enter house number” “Change house number”

“Enter street name” “Change street name”

“Enter city” “Change city” “Enter state” “Change state”

If you choose Points of Interest from the navigation screen, you can choose from the following: • Search Area • Search By Name • Fuel Station • ATM • All Restaurants • Accommodations • Parking. Some of the voice commands that are available while viewing this screen are:

“POINTS OF INTEREST” or “POI”

“Destination ”

“Search by name”

“Search by category” “Change search area”

Note: These are just a sample of the voice commands available within the Points of Interest section; the categories themselves are also technically voice commands.

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If you choose Intersection from the navigation screen, you can choose from the following: • 1st Street • 2nd Street • City • State/Prov. Some of the voice commands that are available while viewing this screen are:

“INTERSECTION”

“Enter first street name” “Change first street name” “Enter second street name” “Change second street name”

“Enter city” “Change city” “Enter state” “Change state”

The dual mode feature is also available when the voice system displays a list of items to pick from during a voice session, where you would be able to touch the line item or say “Line 2”. If the system does not understand a voice command, or there are multiple options, the system displays a voice command list for you.

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ENTERTAINMENT

A. AM 1 and AM AST B. FM 1, FM 2 and FM AST C. SIRIUS D. CD E. USB F. Touch this button to scroll down for more options, such as: • SD Card • BT Stereo • A/V In G. These buttons change with the media mode you are in. H. Radio memory presets and CD controls. Note: Some features may not be available in your area. Contact an authorized dealer for more information. You can access these options using the touchscreen or voice commands.

Browsing Device Content When listening to audio on a device, you can browse through other devices without having to change sources. For example, if you are currently listening to audio on an SD card, you can browse all the artists that are stored on your USB device.

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Press the voice icon on the steering wheel. When prompted, you can say:

“BROWSE” within Devices

“Browse”*

“Browse games”

“Browse channels”

“Browse CD track list”

“Browse Sirius channel guide”

“Browse SD card”

“Browse USB”

“Help”

*If you have said “Browse”, you can then say any commands in the following chart. **This command is only usable if you have an active subscription to Sirius satellite radio.

“BROWSE”

“ games”

” channels”

“CD track list”

“SD card”

“Sirius channel guide”

“USB” “Help”

*This command is only usable if you have an active subscription to Sirius satellite radio. **For more commands in SD card or USB mode, see the “SD card and USB Port” section of this chapter. For a complete list of “Browse” voice commands, see USB and SD card voice commands and Bluetooth audio voice commands in the following sections. Your voice system allows you to change audio sources with a simple voice command. For example, if you are listening to music on a USB device, then want to switch to a satellite radio channel, simply press the voice button on the steering wheel controls and say the name of the

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Sirius station (such as, “the Highway”). The following voice commands are available at the top level of the voice session no matter which current audio source you are listening to (such as a USB device or Sirius satellite radio). Note: This is only available when your MyFord Touch system language is set to North American English.

“AM <530 - 1710>”

“<530 - 1710>” “Sirius <0-223>”*

“Play [genre] ”** “Play [artist] ”** “Play [album] ”**

“Play ”

“FM <87.7 – 107.9>”

“<87.7 – 107.9>”

“”*

“Play [playlist] ”** “Play [song] ”**

“Play by

” “Sports games”*

*This command is only usable if you have an active subscription to Sirius satellite radio. **The commands that have [ ] around the word means that the word is optional. For example, if you say, “Play Metallica”, this is the same as the voice command, “Play [artist] ”.

AM and FM

Touch the AM or FM tab to listen to the radio. To change between AM and FM presets, just touch the AM or FM tab. Memory Presets Save a station by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the station. Sound returns when finished. HD Radio Touch this button to turn HD Radio on. The light on the button illuminates when the feature is on. HD Radio allows you to receive radio broadcasts digitally, where available, providing free, crystal-clear sound. See HD Radio information later in this chapter. Scan Touch this button to go to the next strong AM or FM radio station. The light on the button illuminates when the feature is on.

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Options Sound Settings allows you to adjust settings for: • Bass • Midrange • Treble • Balance and Fade • DSP (Digital Signal Processing) • Occupancy Mode • Speed Compensated Volume. Note: Your vehicle may not have all these sound settings. Set PTY for Seek/Scan allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. RDS Text Display allows you to view the information broadcast by FM stations. AST allows you to have the system automatically store the six strongest stations in your current location. TAG Button is available when HD Radio is on, and allows you to tag a song to download later. When you select On, TAG appears on-screen when HD Radio is active. You can touch TAG to save the information of the song that is playing. When you plug in your portable music player, the information transfers, if supported by your device. When you are connected to iTunes, the tags appear to remind you of the songs you would like to download. See HD Radio information later in this chapter. Direct Tune Touch this button to manually enter the desired station number. Touch Enter when you are done. HD Radio™ Information (If Available) Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com.

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When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:

HD) logo blinks when acquiring a digital station and stays solid when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen.

Multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on. To turn the feature on and use it: 1. Press AM or FM > Options > TAG button > On. 2. When you hear a song you like, touch TAG. 3. The system automatically saves the song’s information and transfers it to your portable music player (if supported) when you connect it to the system. The system automatically transfers the tag to your player (if already connected) and a pop-up confirms the transfer. 4. When you access iTunes with your portable music player, the tags

appear to you as a reminder. The system allows you to tag up to approximately 100 songs. For a list of devices that support tagging, see www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast. • Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal. • Note: As with any saved radio station, you cannot access the

saved station if your vehicle is outside the station’s reception area.

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HD Radio Reception and Station Troubleshooting

Potential Reception Issues

Reception area

Station blending

If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2 through HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.

In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for making sure all audio streams and data fields are accurate.

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Potential station issues

Issue

Cause

Action

This is poor time alignment by the radio broadcaster.

No action required. This is a broadcast issue.

Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.

There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.

No action required. The reception issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.

The radio is shifting between analog and digital audio.

The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is available. The previously stored multicast preset or direct tune is not available in your current reception area. Data service issue by the radio broadcaster.

Data service issue by the radio broadcaster.

No action required. The station is not available in your current location.

Fill out the station issue form at website listed below.* Fill out the station issue form at website listed below.*

Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio. There is no text information shown for currently selected frequency. HD2-HD7 stations not found when Scan is pressed. *http://www.ibiquity.com/automotive/report_radio_station_experiences HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner’s discretion.

Pressing Scan disables HD2-HD7 channel search.

No action required. This is normal behavior.

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Radio Voice Commands

If you are listening to the radio, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart.

If you are not listening to the radio, press the voice button and, after the tone, say “Radio”, then any of the commands in the following chart.

“RADIO”

“<87.9–107.9>”

“<87.9–107.9> HD”1

“<530–1710>”

“AM”

“AM <530–1710>”

“AM autoset”

“AM autoset preset <#>”

“AM preset <#>”

“Browse”2

“FM”

“FM <87.9–107.9>”

“FM <87.9-107.9> HD <#>”1

“FM autoset”

“FM autoset preset <#>”

“FM preset <#>”

“FM1”

“FM 1 preset <#>”

“FM2”

“FM 2 preset <#>”

“HD <#>” 1
“Preset <#>” “Radio off” “Radio on” “Set PTY” “Tune”3
“Help”

1If available. 2If you have said, “Browse”, see Browsing device content earlier in this section. 3If you have said, “Tune”, see the following “Tune” chart.

“TUNE”

“<87.9–107.9>”

“<87.9-107.9> HD <#>”*

“<530–1710>”

“AM”

“AM <530–1710>”

“AM autoset”

“AM autoset preset <#>”

“AM preset <#>”

“FM”

“FM <87.9–107.9>”

“FM <87.9-107.9> HD <#>”*

*If available.

“FM autoset”

“FM autoset preset <#>”

“FM preset <#>”

“FM1”

“FM 1 preset <#>”

“FM2”

“FM 2 preset <#>”

“HD <#>”* “Preset <#>”

“Help”

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Sirius Satellite Radio (If Activated)

Press the lower left corner of the touchscreen, then select the SIRIUS tab.

Presets Save a channel by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the channel. Sound returns when finished. ALERT Save the current song, artist, or team as a favorite. The system alerts you when it plays again on any channel. Replay Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you have remained tuned to the current station. Changing stations erases the previous audio. While in replay mode: • Press and release the seek buttons to hear the previous or next song. • Press and hold the seek buttons to reverse or fast forward in the • Press play or pause to play or pause the audio. • Press Replay to return to live audio if you have been using the

current track.

feature to replay audio.

Scan Touch this button to hear a brief sampling of channels. Options Sound Settings allows you to adjust settings for: • Bass • Midrange • Treble • Balance and Fade • DSP (Digital Signal Processing) • Occupancy Mode • Speed Compensated Volume. Note: Your vehicle may not have all these sound settings.

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Set Category for Seek/Scan allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. Parental Lockout allows you to lock and unlock channels, change or reset your PIN or unlock all channels. To use this feature, you need your initial PIN, which is 1234. Artist/Title/Team Alerts allows you to select Artists, Titles and Teams that you would like the system to alert you to when they are playing on other channels. Press Edit Alerts to delete or turn off alerts. You can also set all alerts to on or off. When an alert appears on the screen, you can choose to Tune to the channel, to Cancel the alert or to Disable Alerts. If you are listening to a sporting event, you can save your favorite teams so that the system can alert you when they are playing on a satellite radio channel. Note: Sirius does not support the Alert feature on all channels. Ford Motor Company shall not be responsible for Alert feature variation. Electronic Serial Number (ESN) is required when communicating with Sirius about your account. Direct Tune Touch this button to manually enter the desired satellite channel number. Touch Enter when you are done. Browse Touch this button to view a list of all available stations. Scroll to see more categories. Touch the station you want to listen to. Touch Skip if you want to skip this channel. Touch Lock if you do not want anyone to listen to this channel. Touch Title or Artist to see song and artists on other stations. Satellite Radio Voice Commands

If you are listening to Sirius satellite radio, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart.

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If you are not listening to Sirius satellite radio, press the voice button and, after the tone, say “Sirius”, then any of the commands in the following chart.

“SIRIUS”

“Sirius <0–223>” “”

“Preset <#>”

“SAT” “SAT 1”

“SAT 1 preset <#>”

“SAT 2”

“SAT 2 preset <#>”

“SAT 3”

“SAT 3 preset <#>” “SAT preset <#>”

“Sirius off” “Sirius on”

“Sports game”*

“Tune”** “Help”

*If you have said, “Sports game”, see the following “Sports game” chart. **If you have said, “Tune”, see the following “Tune” chart.

“SPORTS GAME”

“Tune to the game”

“Tune to the game”

“Tune to the game”

“Tune to the game”

“Help”

“TUNE”

“Sirius <0–223>” “”

“Preset <#>”

“SAT” “SAT 1”

“SAT 1 preset <#>”

“SAT 2”

“SAT 2 preset <#>”

“SAT 3”

“SAT 3 preset <#>”

“Help”

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Sirius Satellite Radio Information Note: Sirius reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes. Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License.

Sirius satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed Sirius satellite radio system includes hardware and

a limited subscription term that begins on the date of sale or lease of your vehicle. See your authorized dealer for availability. For more information on extended subscription terms (a service fee is required), the online media player and a list of Sirius satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call Sirius at 1-888-539-7474.

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Satellite radio electronic serial number (ESN): You need your ESN to activate, modify or track your satellite radio account. The ESN is on the System Information Screen (SR ESN: XXXXXXXXXXXX). To access your ESN, press the bottom left corner of the touchscreen, then SIRIUS > Options.

Potential satellite radio reception issues

Antenna obstructions

Terrain

Station overload

Satellite radio signal interference

For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Your display may show ACQUIRING . . . to indicate the interference and the audio system may mute.

Sirius troubleshooting tips

Radio display

Condition

Acquiring...

Sat Fault/SIRIUS system failure.

Radio requires more than two seconds to produce audio for the selected channel. There is an internal module or system failure present.

Invalid Channel.

The channel is no longer available.

Possible action No action required. This message should disappear shortly.

If this message does not clear shortly, or with an ignition key cycle, your receiver may have a fault. See your authorized dealer for service. Tune to another channel or choose another preset.

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Sirius troubleshooting tips

Radio display

Condition

Unsubscribed Channel. Your subscription does

not include this channel.

No Signal.

Updating.

Call SIRIUS 1–888–539–7474.

None Found. Check Channel Guide.

The signal is lost from the Sirius satellite or Sirius tower to your vehicle antenna. Update of channel programming in progress. Your satellite service is no longer available.

All the channels in the selected channels are either skipped or locked.

Subscription Updated. Sirius has updated the channels available for your vehicle.

CD

Possible action

Contact Sirius at 1–888–539–7474 to subscribe to the channel, or tune to another channel. The signal is blocked. When you move into an open area, the signal should return. No action required. The process may take up to three minutes. Contact Sirius at 1-888-539-7474 to resolve subscription issues. Use the channel guide to turn off the Lock or Skip function on that station. No action required.

Press the lower left corner of the touchscreen, and then select the CD tab.

You can also advance and reverse the current track or current folder, if applicable. Repeat Touch this button to repeat the currently playing track, all tracks on the disc or turn the feature off if already on. Shuffle Touch this button to play the tracks or entire albums in random order, or turn the feature off if already on.

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Scan Touch this button to hear a brief sampling of all available tracks. More Info Touch this button to see disc information. Options Sound Settings allows you to adjust settings for: • Bass • Midrange • Treble • Balance and Fade • DSP (Digital Signal Processing) • Occupancy Mode • Speed Compensated Volume. Note: Your vehicle may not have all these sound settings. Compression allows you to turn the compression feature on and off. Browse Touch this button to look through all available CD tracks. CD Voice Commands

If you are listening to a CD, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart.

If you are not listening to a CD, press the voice button and, after the tone, say “CD”, then any of the commands in the following chart.

“CD”

“Pause” “Play”

“Play next track”

“Play previous track” “Play track <1–512>”

“Repeat”

“Repeat folder”*

“Repeat off” “Repeat track”

“Shuffle”

“Shuffle CD”* “Shuffle folder”*

“Shuffle off”

“Help”

*This applies to WMA or MP3 files only.

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SD Card Slot and USB Port SD Card Slot Note: Your SD card slot is spring-loaded. To remove the SD card, press the card in and the system ejects it. Do not attempt to pull the card to remove it as this could cause damage. Note: The navigation system also uses this card slot. See Navigation system later in this chapter for more information.

The slot is located either in the center console or behind a small access door in the instrument panel. To access and play music from your card, press the lower left corner of the touchscreen, and then select the SD Card tab.

SD logo is a trademark of SD-3C, LLC.

USB Port

The ports are located either in the center console or behind a small access door in the instrument panel. To access and play music from your device, press the lower left corner of the touchscreen, and then select the USB tab.

This feature allows you to plug in media playing devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature. In order to playback video from your iPod or iPhone, if compatible, you must have a special combination USB/RCA composite video cable, which you can buy from Apple. When you connect the cable to your iPod or iPhone, plug the other end into both the RCA jacks and the USB port.

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Playing Music from Your Device Insert your device and select the SD Card or USB tab once the system recognizes it. You can then select from the following options: Repeat replays the currently playing song or album. Shuffle plays music on the selected album or folder in random order. Similar Music allows you to choose music similar to what is currently playing. More Info displays information such as current track, artist name, album and genre. Options allows you to view and adjust various media settings. • Sound Settings allows you to adjust settings for:

• Bass • Midrange • Treble • Balance and Fade • DSP (Digital Signal Processing) • Occupancy Mode • Speed Compensated Volume.

under Media Player. See Settings.

Note: Your vehicle may not have all these sound settings. • Media Player Settings allows you to select more settings, which is • Device Information displays software and firmware information • Update Media Index indexes your device each time you connect it

about the currently connected media device.

to make sure you have the latest voice commands available for all media on the device.

Browse allows you to view the contents of the device. It also allows you to search by categories, such as genre, artist or album. If you want to view song information such as Title, Artist, File, Folder, Album, and Genre, touch the on-screen album art. You can also touch What’s Playing to hear how the system pronounces the current band and song. This can be helpful when using voice commands to make sure the system correctly plays your request.

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SD Card and USB Voice Commands

If you are listening to a USB device or an SD card, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart.

If you are not listening to a USB device or an SD card, press the voice button and, after the tone, say “USB” or “SD card”, then any of the commands in the following chart.

“USB” or “SD CARD”

“Browse”*

“Next” “Pause” “Play”

“Play previous song” “Play similar music” “Play song ”

“Play TV show ”**

“Play album ”

“Play TV show episode ”**

“Play all”

“Play artist ”

“Play audiobook ”

“Play author ”

“Play composer ”

“Play folder ” “Play genre ” “Play movie ”**

“Play music video ”**

“Play next song”

“Play playlist ” “Play podcast ”

“Play podcast episode ”

“Play video ”**

“Play video podcast ”**

“Play video podcast episode

”**

“Play video playlist ”**

“Previous” “Repeat all” “Repeat off” “Repeat one”

“Shuffle”

“Shuffle off” “What’s this?”

“Help”

*If you have said you would like to browse your USB or SD card, the system prompts you to specify what you would like to browse. When prompted, see the following “Browse” chart. **This command is only available in USB mode and are device-dependent.

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“BROWSE”

“Album ”

“All albums” “All artists”

“All audiobooks”

“All authors”

“All composers”

“All folders” “All genres” “All movies” *

“All music videos”*

“All playlists” “All podcasts”

“All songs”

“All TV shows”*

“All video playlists”*

“All video podcasts”*

“All videos”*

“Artist ”

“Audiobook ”

“Author ”

“Composer ”

“Folder ” “Genre ” “Playlist ” “Podcast ” “TV show ”*

“Video ”*

“Video playlist ”* “Video podcast ”*

“Help”

*This command is only available in USB mode and are device-dependent.

Supported Media Players, Formats and Metadata Information SYNC is capable of hosting nearly any digital media player, including iPod®, Zune™, plays from device players, and most USB drives. Supported audio formats include MP3, WMA, WAV and AAC. It is also able to organize your indexed media from your playing device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file. If your indexed media files contain no information embedded in these metadata tags, SYNC may classify the empty metadata tags as Unknown. In order to playback video from your iPod® or iPhone®, (if compatible), you MUST have a special combination USB/RCA composite video cable (which you can buy from Apple®). When the cable is connected to your iPod® or iPhone®, plug the other end into both the RCA jacks and the USB port.

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Bluetooth Audio Your system allows you to stream audio over your vehicle’s speakers from your connected, Bluetooth-enabled cellular phone.

To access, press the lower left corner on the touchscreen, then select the BT Stereo tab.

Bluetooth Audio Voice Commands

If you are listening to a Bluetooth audio device, press the voice button on the steering wheel control. When prompted, say “Next song”, “Pause”, “Play” or “Previous song”.

If you are not listening to a Bluetooth audio device, press the voice button and, after the tone, say “Bluetooth Audio”, then “Next song”, “Pause”, “Play” or “Previous song”.

A/V Inputs

WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

WARNING: For safety reasons, do not connect or adjust the settings on your portable music player while your vehicle is

moving.

WARNING: Store the portable music player in a secure location, such as the center console or the glove box, when your vehicle is

in motion. Hard objects may become projectiles in a crash or sudden stop, which may increase the risk of serious injury. The audio extension cable must be long enough to allow the portable music player to be safely stored while your vehicle is moving.

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Your A/V inputs allow you to connect an auxiliary audio/video source (such as a gaming systems or a personal camcorder) by connecting RCA cords (not included) to these input jacks. The jacks are yellow, red and white and are located either behind a small access door on the instrument panel or in your center console.

You can also use the A/V inputs as an auxiliary input jack to play music from your portable music player over your vehicle’s speakers. Plug in your 1/8 inch (3.5 millimeter) RCA adapter into the two left A/V input jacks (red and white). Press the lower left corner of the touchscreen, and then select A/V In. To use the auxiliary input jack feature, make sure that your portable music player is designed for use with headphones and that it is fully charged. You also need an audio extension cable with stereo male 1/8th-inch (3.5 millimeter) connectors at one end and a RCA jack at the other. 1. Switch off the engine, radio and portable music player. Set the

parking brake and put the transmission in position P.

2. Attach one end of the audio extension cable to the headphone output

of your player and the other end into the adapter in one of the two left A/V input jacks (white or red) inside the center console.

3. Press the lower left corner on the touchscreen. Select either a tuned FM station or a CD (if there is a CD already loaded into the system).

4. Adjust the volume as desired. 5. Turn the portable music player on and adjust the volume to 1⁄2 the

maximum.

6. Press the lower left corner on the touchscreen. Select the A/V In tab.

(You should hear audio from your portable music player although it may be low.)

7. Adjust the sound on your portable music player until it reaches the level of the FM station or CD by switching back and forth between the controls.

In order to playback video from your iPod® or iPhone® (if compatible), you must have a special combination USB/RCA composite video cable (which you can buy from Apple®). When the cable is connected to your iPod® or iPhone®, plug the other end into both the RCA jacks and the USB port.

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