2009 Ford FLEX Owners Manual

located on the liftgate, provides a video image, which appears on the navigation system screen (if equipped), of the area behind the vehicle. It adds assistance to the driver while reversing or reverse parking the vehicle.

275

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Driving

To use the camera system, place the transmission in R (Reverse); an image will display on the navigation screen. The area displayed on the screen may vary according to the vehicle orientation and/or road condition. • (1) Rear bumper • (2) Red zone • (3) Yellow zone • (4) Green zone • (5) Center line of vehicle Always use caution while backing. Objects in the red zone are closest to your vehicle and objects in the green zone are further away. Objects are getting closer to your vehicle as they move from the green zone to the yellow or red zones. Use the side mirrors and rear view mirror to get better coverage on both sides and rear of the vehicle. When shifting out of reverse and into any other gear, the image will remain on for a few seconds before it shuts off to assist in parking or trailer hookup. After shifting out of R (Reverse) and into any gear other than P (Park), the image will remain until the vehicle speed reaches 5 mph (8 km/h), only if the rear camera delay feature is on, or until any navigation radio button is depressed. Note: The default setting for the rear camera delay is off. Push the “Settings” button found on the navigation screen to set the rear camera delay feature to on or off. When towing, the camera system will only see what is being towed behind the vehicle; this might not provide adequate coverage as it usually provides in normal operation and some objects might not be seen. The camera lens for the camera system is located on the liftgate, under the Ford logo. Keep the lens clean so the video image remains clear and undistorted. Clean the lens with a soft, lint-free cloth and non-abrasive cleaner. Note: If the camera system image is not clear or seems distorted, it may be covered with water droplets, snow, mud or any other substance. If this occurs, clean the camera lens before using the camera system.

276

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Driving

WARNING: The camera system is a reverse aid supplement device that still requires the driver to use it in conjunction with

the rear view mirror and the side mirrors for maximum coverage.

WARNING: Objects that are close to either corner of the bumper or under the bumper, might not be seen on the screen

due to the limited coverage of the camera system.

WARNING: Backup as slow as possible since higher speeds might limit your reaction time to stop the vehicle.

WARNING: Do not use the camera system with the liftgate open.

If the back end of the vehicle is hit or damaged, then check with your authorized dealer to have your rear video system checked for proper coverage and operation. Night time and dark area use At night time or in dark areas, the camera system relies on the reverse lamp lighting to produce an image. Therefore it is necessary that both reverse lamps are operating in order to get a clear image in the dark. If either of the lamps are not operating, stop using the camera system, at least in the dark, until the lamp(s) are replaced and functioning. Servicing • If the image comes on while the vehicle is not in R (Reverse), have • If the image is not clear, then check if there is anything covering the lens such as dirt, mud, ice, snow, etc. If the image is still not clear after cleaning, have your system inspected by your authorized dealer.

the system inspected by your authorized dealer.

ALL WHEEL DRIVE (AWD) SYSTEM (IF EQUIPPED) Your vehicle may be equipped with a full-time All Wheel Drive (AWD) system. The AWD system is an active system, meaning it not only responds to wheel slip between the front and rear axles but also has the ability to anticipate wheel slip and transfer torque to the rear wheels before slip occurs. The AWD system is active all the time and requires no input from the operator.

277

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Driving

All components of the AWD system are sealed for life and require no maintenance. If your vehicle is equipped with AWD, a spare tire of a different size other than the tire provided should never be used. If the spare tire is installed, the AWD system may disable automatically and enter front wheel drive only mode to protect driveline components. This condition may be indicated by an AWD OFF message in the message center (see Message center section in the Driver Controls chapter for more information). If there is an AWD OFF message in the message center from using the spare tire, this indicator should turn off after reinstalling the repaired or replaced normal road tire and driving a short distance. It is recommended to reinstall the repaired or replaced road tire as soon as possible. Major dissimilar tire sizes between the front and rear axles could cause the AWD system to stop functioning and default to front wheel drive or damage the AWD system. Note: Your AWD vehicle is not intended for off-road use. The AWD feature gives your vehicle some limited off-road capabilities in which driving surfaces are relatively level, obstruction-free and otherwise similar to normal on-road driving conditions. Operating your vehicle under other than those conditions could subject the vehicle to excessive stress which might result in damage which is not covered under your warranty.

Driving on slippery surfaces with AWD vehicles AWD vehicles are specially equipped for driving on sand, snow, mud and rough roads and have operating characteristics that are somewhat different from conventional vehicles, both on and off the highway. When driving at slow speeds off-highway under high outside temperatures, use a low gear when possible. A lower gear operation will maximize the engine and transmission cooling capability. Under severe operating conditions, the A/C may cycle on and off to protect overheating of the engine. Basic operating principles • Drive slower in strong crosswinds which can affect the normal steering • Be extremely careful when driving on pavement made slippery by

characteristics of your vehicle.

loose sand, water, gravel, snow or ice.

278

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Driving

If your vehicle goes off the edge of the pavement • If your vehicle goes off the edge of the pavement, slow down, but avoid severe brake application, ease the vehicle back onto the pavement only after reducing your speed. Do not turn the steering wheel too sharply while returning to the road surface.

• It may be safer to stay on the apron or shoulder of the road and slow down gradually before returning to the pavement. You may lose control if you do not slow down or if you turn the steering wheel too sharply or abruptly.

• It often may be less risky to strike small objects, such as highway

reflectors, with minor damage to your vehicle rather than attempt a sudden return to the pavement which could cause the vehicle to slide sideways out of control or rollover. Remember, your safety and the safety of others should be your primary concern.

If your vehicle gets stuck If your vehicle gets stuck in mud or snow it may be rocked out by shifting between forward and reverse gears, stopping between shifts, in a steady pattern. Press lightly on the accelerator in each gear. If your vehicle is equipped with Traction Control™, it may be beneficial to disengage the Traction Control™ system while attempting to rock the vehicle. Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur. Do not rock the vehicle for more than a few minutes or damage to the transmission and tires may occur or the engine may overheat.

WARNING: Always set the parking brake fully and make sure the gearshift is latched in P (Park). Switch the ignition off and

remove the key whenever you leave your vehicle.

WARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be

working properly. See your authorized dealer.

WARNING: Do not spin the wheels at over 35 mph (56 km/h). The tires may fail and injure a passenger or bystander.

279

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Driving

Emergency maneuvers • In an unavoidable emergency situation where a sudden sharp turn must be made, remember to avoid “over-driving” your vehicle (i.e., turn the steering wheel only as rapidly and as far as required to avoid the emergency). Excessive steering will result in less vehicle control, not more. Additionally, smooth variations of the accelerator and/or brake pedal pressure should be utilized if changes in vehicle speed are called for. Avoid abrupt steering, acceleration or braking which could result in an increased risk of loss of vehicle control, vehicle rollover and/or personal injury. Use all available road surface to return the vehicle to a safe direction of travel.

attempt any sharp steering wheel movements.

• In the event of an emergency stop, avoid skidding the tires and do not • If the vehicle goes from one type of surface to another (i.e., from concrete to gravel) there will be a change in the way the vehicle responds to a maneuver (steering, acceleration or braking). Again, avoid these abrupt inputs. AWD Systems (if equipped) AWD uses all four wheels to power the vehicle. This increases traction, enabling you to drive over terrain and road conditions that a conventional two-wheel drive vehicle cannot. Sand When driving over sand, try to keep all four wheels on the most solid area of the trail. Avoid reducing the tire pressures but shift to a lower gear and drive steadily through the terrain. Apply the accelerator slowly and avoid spinning the wheels. When driving at slow speeds in deep sand under high outside temperatures, use a low gear when possible. Lower gear operation will maximize the engine and transmission cooling capability. Under severe operating conditions, the A/C may cycle on and off to protect overheating of the engine. Avoid excessive speed because vehicle momentum can work against you and cause the vehicle to become stuck to the point that assistance may be required from another vehicle. Remember, you may be able to back out the way you came if you proceed with caution. Mud and water If you must drive through high water, drive slowly. Traction or brake capability may be limited.

280

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Driving

When driving through water, determine the depth; avoid water higher than the bottom of the wheel rims (if possible) and proceed slowly. If the ignition system gets wet, the vehicle may stall. Once through water, always try the brakes. Wet brakes do not stop the vehicle as effectively as dry brakes. Drying can be improved by moving your vehicle slowly while applying light pressure on the brake pedal. Be cautious of sudden changes in vehicle speed or direction when you are driving in mud. Even AWD vehicles can lose traction in slick mud. As when you are driving over sand, apply the accelerator slowly and avoid spinning your wheels. If the vehicle does slide, steer in the direction of the slide until you regain control of the vehicle. If the engine, transmission, AWD system components or axles are submerged in water, their fluids should be checked and changed, if necessary. Driving through deep water may damage the engine or transmission. If the front or rear axle is submerged in water, the axle lubricant and PTU (Power Transfer Unit) lubricant should be checked and changed if necessary. After driving through mud, clean off residue stuck to rotating driveshafts and tires. Excess mud stuck on tires and rotating driveshafts causes an imbalance that could damage drive components. “Tread Lightly” is an educational program designed to increase public awareness of land-use regulations and responsibilities in our nations wilderness areas. Ford Motor Company joins the U.S. Forest Service and the Bureau of Land Management in encouraging you to help preserve our national forest and other public and private lands by “treading lightly.” Driving on hilly or sloping terrain Although natural obstacles may make it necessary to travel diagonally up or down a hill or steep incline, you should always try to drive straight up or straight down. Avoid driving crosswise or turning on steep slopes or hills. A danger lies in losing traction, slipping sideways and possibly rolling over. Whenever driving on a hill, determine beforehand the route you will use. Do not drive over the crest of a hill without seeing what conditions are on the other side. Do not drive in reverse over a hill without the aid of an observer.

281

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Driving

When climbing a steep slope or hill, start in a lower gear rather than downshifting to a lower gear from a higher gear once the ascent has started. This reduces strain on the engine and the possibility of stalling. If you do stall out, Do not try to turn around because you might roll over. It is better to back down to a safe location. Apply just enough power to the wheels to climb the hill. Too much power will cause the tires to slip, spin or lose traction, resulting in loss of vehicle control. Descend a hill in the same gear you would use to climb up the hill to avoid excessive brake application and brake overheating. Do not descend in neutral; instead, disengage overdrive or manually shift to a lower gear. When descending a steep hill, avoid sudden hard braking as you could lose control. The front wheels have to be turning in order to steer the vehicle. Your vehicle has anti-lock brakes, therefore apply the brakes steadily. Do not “pump” the brakes. Driving on snow and ice Note: Excessive tire slippage can cause transmission damage. AWD vehicles have advantages over 2WD vehicles in snow and ice but can skid like any other vehicle. Should you start to slide while driving on snowy or icy roads, turn the steering wheel in the direction of the slide until you regain control. Avoid sudden applications of power and quick changes of direction on snow and ice. Apply the accelerator slowly and steadily when starting from a full stop. Avoid sudden braking as well. Although an AWD vehicle may accelerate better than a two-wheel drive vehicle in snow and ice, it won’t stop any faster, because as in other vehicles, braking occurs at all four wheels. Do not become overconfident as to road conditions.

282

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Driving

Make sure you allow sufficient distance between you and other vehicles for stopping. Drive slower than usual and consider using one of the lower gears. In emergency stopping situations, apply the brake steadily. Since your vehicle is equipped with a four wheel anti-lock brake system (ABS), do not “pump” the brakes. Refer to the Brakes section of this chapter for additional information on the operation of the anti-lock brake system. Maintenance and Modifications The suspension and steering systems on your vehicle have been designed and tested to provide predictable performance whether loaded or empty and durable load carrying capability. For this reason, Ford Motor Company strongly recommends that you do not make modifications such as adding or removing parts (such as lift kits or stabilizer bars) or by using replacement parts not equivalent to the original factory equipment. Any modifications to a vehicle that raise the center of gravity can make it more likely the vehicle will rollover as a result of a loss of control. Ford Motor Company recommends that caution be used with any vehicle equipped with a high load or device (such as ladder or luggage racks). Failure to maintain your vehicle properly may void the warranty, increase your repair cost, reduce vehicle performance and operational capabilities and adversely affect driver and passenger safety. Frequent inspection of vehicle chassis components is recommended if the vehicle is subjected to heavy off-highway usage.

DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly especially when the depth is not known. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).

When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.

283

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

ROADSIDE ASSISTANCE

Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24–hours, seven days a week • for the coverage period listed on the Roadside Assistance Card

included in your Owner Guide portfolio.

responsibility)

supplied with a tire inflation kit)

Roadside assistance will cover: • a flat tire change with a good spare (except vehicles that have been • battery jump start • lock-out assistance (key replacement cost is the customer’s • fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • winch out – available within 100 feet (30.5 meters) of a paved or • towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized dealer within 35 miles (56.3 km) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 km).

county maintained road, no recoveries.

Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services.

284

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Canadian customers refer to your Customer Information Guide for information on: • coverage period • exact fuel amounts • towing of your disabled vehicle • emergency travel expense reimbursement • travel planning benefits In Canada, for uninterrupted Roadside Assistance coverage, you may purchase extended coverage prior to your Basic Warranty’s Roadside Assistance expiring. For more information and enrollment, contact 1–877–294–2582 or visit our website at www.ford.ca.

Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Customer Information Guide in the glove compartment. U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside Assistance, call 1-800-241-3673. Canadian customers who require roadside assistance, call 1-800-665-2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles. To obtain reimbursement information, U.S. Ford, Mercury and Lincoln vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts. Canadian customers who need to obtain reimbursement information, call 1–800–665–2006.

HAZARD FLASHER CONTROL The hazard flasher control is located on the instrument panel by the radio. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. Push in the flasher control and all front and rear direction signals will flash. Press the flasher control again to turn them off. Use it when your vehicle is disabled and is creating a safety hazard for other motorists.

285

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Note: With extended use, the flasher may run down your battery.

FUEL PUMP SHUT-OFF In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. Should your vehicle shut off after a collision due to this feature, you may restart your vehicle by doing the following: 1. Turn the ignition switch to the off position. 2. Turn the ignition switch to the on position. In some instances the vehicle may not restart the first time you try to restart and may take one additional attempt.

WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

FUSES AND RELAYS

Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.

15

286

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Standard fuse amperage rating and color

COLOR

Fuse rating

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Mini fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Standard

fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Maxi fuses

— — — — — — —

Yellow

—

Green Orange

Red Blue Tan

Natural

Cartridge

maxi fuses

— — — — — — — Blue — Pink Green Red Yellow

—

Black

Fuse link cartridge

— — — — — — — Blue — Pink Green Red Yellow Brown Black

287

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Passenger compartment fuse panel

The fuse panel is located under the instrument panel to the left of the steering wheel. The fuses are coded as follows.

Fuse/Relay Location

Fuse Amp

Rating

288

30A 15A 15A

30A 10A

20A 10A

Protected Circuits

Driver smart window motor Not used (spare) Family entertainment system (FES) DC/AC inverter Passenger compartment fuse panel logic power, Keypad illumination, BTSI Turn signals Low beam headlamps (left)

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Fuse/Relay Location

Fuse Amp

Rating

Protected Circuits

10
11
12
13

14
15
16
17

18

19
20
21
22
23
24
25

26
27
28
29
30

31
32
33

10A 15A 15A 10A 7.5A 5A

10A 10A 15A 20A

20A

25A 15A 15A 15A 15A 20A 10A

10A 20A 5A 5A 5A

10A 10A 10A

Low beam headlamps (right) Interior lights, Cargo lamps Backlighting, Puddle lamps All wheel drive Not used (spare) Keypad, Mirror switch, Memory module, DSM logic, Adjustable pedals Power liftgate module, CID, MGM Climate control head EFP, Navigation Screen All power lock motor feeds, Liftgate release 2nd row power seat, Front heated seats Moon roof OBDII connector, Memory seat Fog lamps Park lamps, License lamps High beam headlamps Horn relay Demand lamps/Interior lamps, Power fold seat (2nd row) Instrument panel cluster Ignition Switch Radio, Radio start signal Instrument panel cluster Overdrive cancel and grade assist switch Not used (spare) Restraint control module Battery charge relay

289

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Fuse/Relay Location

Fuse Amp

Rating

Protected Circuits

34

35

36
37
38
39
40
41

42
43

44
45

46

47

48

5A

10A

5A 10A 20A 20A 20A 15A

10A 10A

10A 5A

7.5A

30A Circuit

Breaker

Yaw rate sensor, ABS R/S, Refrigerator relay coil Steering rotation sensor, Rear park assist, Heated seat modules, AWD, DC/AC inverter PATS module Not used (spare) Not used (spare) Radio Second row heated seats Switch illumination, EC mirror, Moon roof, Front lock switches, Radio Not used (spare) Aux relay, Heated back light relay, rear wiper Not used (spare) Relay coils: PDB, Front and rear wipers, Front blower motor Occupant Classification Sensor (OCS), Passenger Airbag Deactivation Indicator (PADI) Power windows

Full ISO relay Delayed accessory relay

Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.

WARNING: Always disconnect the battery before servicing high current fuses.

290

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

WARNING: To reduce risk of electrical shock, always replace the cover to the Power Distribution Box before reconnecting the

battery or refilling fluid reservoirs.

If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter.

The high-current fuses are coded as follows:

Fuse/Relay Location

Fuse Amp

Rating 80A*

80A*

—

30A* 30A* 20A* 30A*

—

Protected Circuits

Passenger compartment fuse panel power Passenger compartment fuse panel power Not used Front wipers Passenger power seat Power point (instrument panel) Amp Not used

291

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Fuse/Relay Location

10
11

12
13
14
15
16
17
18
19
20
21
22
23

24
25
26
27

28
29
30
31
32

33
34
35

Fuse Amp

Rating 40A*

30A* 30A*

20A* 20A** 10A** 15A** 20A** 10A** 20A* 20A* 40A* 20A* 20A* 7.5A**

10A** 25A** 20A** 15A**

80A* 30A* 40A* 30A* 30A*

—

30A* 40A*

Protected Circuits

Anti-lock Brake System (ABS)/AdvanceTrac pump Starter Powertrain Control Module (PCM) relay ABS/AdvanceTrac valve Left HID Brake on/off (BOO) switch Refrigerator Right HID Alternator Rear quarter panel power point Power point (front console) Rear defroster Rear console power point Sub woofer amp PCM Keep alive power, Canister vent A/C clutch relay Rear wiper Backup relay Fuel relay (Fuel pump driver module, Fuel pump) Cooling fan E-brake (trailer tow) Battery charge (trailer tow) Auxiliary blower relay Driver seat motors, Memory module Not used Power liftgate Front A/C blower motor

292

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Fuse Amp

Protected Circuits

Rating 10A** 10A** 5A** Diode Diode

G8VA relay G8VA relay G8VA relay G8VA relay

—

15A** 15A** 15A** 10A**

Full ISO relay Full ISO relay Full ISO relay Full ISO relay Full ISO relay Full ISO relay

—

Full ISO relay High current

Back up lamps PCM run/start Illumination delayed accessory Fuel diode OTIS diode A/C clutch Fuel pump Backup Refrigerator Not used VPWR2, VPWR3
PCM VPWR1
PCM VPWR4
Heated mirrors PCM relay Blower motor relay Starter relay Rear defrost relay Auxiliary blower motor relay Front wiper relay Not used Rear wiper relay Battery charge relay (trailer tow)

Fuse/Relay Location

36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58

* Cartridge Fuses ** Mini Fuses

293

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Auxiliary relay box (if equipped)

The relay box is located in the engine compartment next to the power distribution box. Fuse/Relay

Description

Fuse amp

location

rating

10
11
12
13
14
15
16

10A 15A — — — — — — — — — 20A

Trailer tow backup lamp Trailer tow stop/turn lamps Not used Not used Not used Not used Not used Not used Not used Not used Not used Trailer tow park lamps

Micro ISO Trailer tow left turn Micro ISO Trailer tow right turn

—

Not used

Micro ISO Trailer tow park lamp

294

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

CHANGING A FLAT TIRE If you get a flat tire while driving: • do not brake heavily. • gradually decrease the vehicle’s speed. • hold the steering wheel firmly. • slowly move to a safe place on the side of the road. Your vehicle may be equipped with a conventional spare tire that is different in one or more of the following: type, brand, size, speed rating and tread design. If this is the case, this dissimilar spare tire is still rated for your vehicle loads (GAWR and GVWR). This temporary spare tire is not equipped with a tire pressure monitoring system (TPMS) sensor. Note: The tire pressure monitoring system (TPMS) indicator light will illuminate when the spare is in use. To restore the full functionality of the TPMS system, all road wheels equipped with the tire pressure monitoring sensors must be mounted on the vehicle. Have a flat tire serviced by an authorized dealer in order to prevent damage to the TPMS sensor, refer to Tire Pressure Monitoring System (TPMS) in the Tires, Wheels, and Loading chapter. Replace the spare tire with a road tire as soon as possible. During repairing or replacing of the flat tire, have the authorized dealer inspect the TPMS sensor for damage.

WARNING: The use of tire sealants may damage your Tire Pressure Monitoring System and should only be used if it is

supplied with your vehicle as part of the original temporary mobility kit.

WARNING: Refer to Tire Pressure Monitoring System (TPMS) in the Tire, Wheels and Loading chapter for important

information. If the tire pressure monitor sensor becomes damaged, it will no longer function.

295

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Dissimilar spare tire/wheel information

WARNING: Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.

If you have a dissimilar spare tire/wheel, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road tire/wheel that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only” molded in the sidewall 2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: “THIS TIRE AND WHEEL FOR TEMPORARY USE ONLY” When driving with one of the dissimilar spare tires listed above, do not: • Exceed 50 mph (80 km/h) • Load the vehicle beyond maximum vehicle load rating listed on the • Tow a trailer • Use snow chains on the end of the vehicle with the dissimilar spare • Use more than one dissimilar spare tire at a time • Use commercial car washing equipment • Try to repair the dissimilar spare tire Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability

Safety Compliance Label

tire

296

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

3. Full-size dissimilar spare without label on wheel When driving with the full-size dissimilar spare tire/wheel, do not: • Exceed 70 mph (113 km/h) • Use more than one dissimilar spare tire/wheel at a time • Use commercial car washing equipment • Use snow chains on the end of the vehicle with the dissimilar spare

tire/wheel

The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability • All-Wheel driving capability (if applicable) • Load leveling adjustment (if applicable) When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack Drive cautiously when using a full-size dissimilar spare tire/wheel and seek service as soon as possible.

297

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Stopping and securing the vehicle 1. Park on a level surface, set the parking brake and activate hazard flashers. 2. Place gearshift lever in P (Park) and turn engine off.

Removing the spare tire and jack If the 3rd row seat (if equipped) is stowed in the floor, you will need to unstow it to access the spare tire and jack. Refer to Unstowing the third row seat in the Seating and Safety Restraints chapter for this procedure. 1. Remove the carpeted floor panel located in the rear of the vehicle, remove the wing nut that secures the spare tire by turning it counterclockwise. 2. Lift and remove the spare tire from the trunk. 3. Remove the second wing nut that secures the jack retention bracket by turning it counterclockwise, remove the jack kit from the vehicle. 4. Remove the jack, L-shaped bolt, and the wrench from the felt bag. Fold down the wrench socket to use to loosen the lug nuts and to operate the jack.

298

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Tire change procedure

WARNING: When one of the front wheels is off the ground, the transaxle alone will not prevent the vehicle from moving or

slipping off the jack, even if the vehicle is in P (Park).

WARNING: To help prevent the vehicle from moving when you change a tire, be sure to place the transmission in P (Park), set

the parking brake and block (in both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.

WARNING: If the vehicle slips off the jack, you or someone else could be seriously injured.

WARNING: Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to

avoid the danger of being hit when operating the jack or changing the wheel.

1. Block the diagonally opposite wheel.

2. Remove wheel cover (if equipped) with the lug wrench tip and loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground.

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

299

Roadside Emergencies

3. Put the jack in the jack notch next to the tire you are changing. Turn the jack handle clockwise until the wheel is completely off the ground.

4. Remove the lug nuts with the lug wrench. 5. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall the lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 6. Lower the wheel by turning the jack handle counterclockwise. 7. Remove the jack and fully tighten the lug nuts in the order shown. Refer to Wheel lug nut torque specifications later in this chapter for the proper lug nut torque specification. 8. Install the wheel cover (if equipped). The wheel cover will only install if the Ford/Mercury logo is aligned over the valve stem on the wheel.

300

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Stowing the tire and jack 1. Fully collapse the jack, fold the lug wrench socket into the handle and place the jack and wrench into the felt bag as shown. Place the extension bolt or L-shaped bolt into the external pocket of the felt bag. Take care to position the jack as shown to ensure that the locating holes in the jack base can be placed on the locating tabs of the jack mounting bracket in the spare tire tub. 2. Securely close the wrench compartment and the jack bag using the Velcro威 strips. 3. Place the jack kit on the angled bracket in the spare tire tub, using the locating tabs to position the jack correctly. 4. Insert the straight end of the jack retention bracket through the eyelet of the angled bracket and swing the retention bracket over the jack. With the jack in place, place the looped end of the retention bracket over the threaded stud in the trunk floor and secure it with the plastic wing nut.

301

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

If you are stowing the flat tire, remove the L-shaped bolt from from the external pocket of the felt bag. With the 3rd row seat in the raised position, stand the flat tire in the rear of the vehicle with the tire’s valve stem facing the rear of the vehicle. Fasten the flat tire to the vehicle by inserting the L-shaped bolt through one of the lug bolt holes in the wheel and turning clockwise into the threaded hole in the vehicle until the tire is secured. If you are stowing the temporary spare tire, place the tire over the jack and secure it with the large wing nut. TEMPORARY MOBILITY KIT (IF EQUIPPED) Your vehicle may be equipped with a temporary mobility kit (located under the driver’s seat). To remove the temporary mobility kit, move the driver’s seat fully forward and undo the velcro威 strap that attaches it to the rear of the seat frame.

The temporary mobility kit consists of an air compressor to reinflate the tire and a sealing compound in a canister that will effectively seal most punctures caused by nails or similar objects. This kit will provide a temporary seal allowing you to drive your vehicle up to 120 miles (200 km) at a maximum speed of 50 mph (80 km/h).

WARNING: When towing a trailer, use the temporary mobility kit and not the mini spare tire if necessary. The mini spare tire is

not intended for the higher towing load limits of this vehicle. When towing heavy loads with the mini spare tire, vehicle handling may be diminished, which could lead to loss of control, and serious personal injury.

Note: The temporary mobility kit sealant compound in the canister is to be used for one tire only. See your Ford authorized dealer for additional replacement sealant canisters.

302

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

1. Air compressor (inside) 2. Diverter knob 3. On/Off switch 4. Air pressure gauge 5. Sealant bottle/canister 6. Sealant filling clear tube 7. Sealant tube — tire valve connector 8. Yellow cap tool 9. Air compressor hose 10. Air hose — tire valve connector 11. Accessory power plug 12. Casing/housing

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

303

Roadside Emergencies

General information

WARNING: Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.

Do not attempt to repair punctures larger than 1⁄4 inch (6.4 mm) or damage to the tire’s sidewall. The tire may not completely seal. Note: Do not use the temporary mobility kit if a tire has become severely damaged by driving the vehicle with a tire that has insufficient air pressure. Only punctured areas located within the tire tread can be sealed with the temporary mobility kit. Loss of air pressure may adversely affect tire performance. For this reason: • Do not drive the vehicle above 50 mph (80 km/h). • Do not drive further than 120 miles (200 km). Drive only to the

closest Ford Motor Company authorized dealer or tire repair shop to have your tire inspected.

• Drive carefully and avoid abrupt steering maneuvers. • Periodically monitor tire inflation pressure in the affected tire; if the • Read the information in the Tips for use of the temporary mobility kit section to ensure safe operation of the temporary mobility kit and your vehicle.

tire is losing pressure, have the vehicle towed.

Tips for use of the temporary mobility kit Read the following list of tips to ensure safe operation of the temporary mobility kit: • Before operating the temporary mobility kit, make sure your vehicle is safely off the road and away from moving traffic. Turn on the hazard lights.

• Always set the parking brake to ensure the vehicle doesn’t move • Do not remove any foreign objects, such as nails or screws, from the • When using the temporary mobility kit, leave the engine running

unexpectedly.

tire.

(only if the vehicle is outdoors or in a well-ventilated area) so the compressor doesn’t drain the vehicle’s battery. • Do not allow the compressor to operate continuously for more than 15 minutes; this will help prevent the compressor from overheating.

304

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

operating.

• Never leave the temporary mobility kit unattended when it is • Sealant compound contains latex. Make sure that you use the non-latex gloves provided to avoid an allergic reaction. • Keep the temporary mobility kit away from children. • Only use the temporary mobility kit when the ambient temperature is • Only use the sealing compound before the use by date. The use by date is on the lower right hand corner of the label located on the sealant canister (bottle). Check the use by date regularly and replace the canister after four years.

between -22° F (–30° C) and 158° F (70° C).

• Do not store the temporary mobility kit unsecured inside the

passenger compartment of the vehicle as it may cause injury during a sudden stop or collision. Always store the kit in its original location. • After sealant use, the TPMS sensor and valve stem on the wheel must • When inflating a tire or other objects, use the black air hose only. Do not use the transparent hose which is designed for sealant application only.

be replaced by an authorized Ford dealer.

• Operating the temporary mobility kit could cause an electrical

disturbance in radio and DVD player operation.

What to do when a tire is punctured A tire puncture within the tire’s tread area can be repaired in two stages with the temporary mobility kit: • In the first stage, the tire will be reinflated with a sealing compound and air. After the tire has been reinflated, you will need to drive the vehicle a short distance (approximately 4 miles [6 km]) to distribute the sealant in the tire.

• In the second stage, you will need to check the tire pressure and

adjust, if necessary, to the vehicle’s tire inflation pressure.

First stage: Reinflating the tire with sealing compound and air Preparation Park the vehicle in a safe, level and secure area, away from moving traffic. Turn the hazard lights on. Apply the parking brake and turn the engine off. Inspect the flat tire for visible damage. Sealant compound contains latex. To avoid any allergic reactions, use the non-latex gloves located in the accessory box on the underside of the temporary mobility kit housing.

305

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Do not remove any foreign object that has pierced the tire. If a puncture is located in the tire sidewall, stop and call roadside assistance. 1. Remove the valve cap from the tire valve. 2. Unwrap the clear tube from the compressor housing. 3. Remove the tube cap and fasten the metal connector of the tube to the tire valve, turning clockwise. Make sure the connection is tightly fastened. 4. Plug the power cable into the 12V power point in the vehicle.

5. Remove the warning sticker found on the canister and place it on the top of the instrument panel or the center of the dash. 6. Start the engine (only if the vehicle is outdoors or in a well-ventilated area). 7. Turn dial (1) counterclockwise to the sealant position. Turn on the kit by pressing control button (2).

306

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

8. Inflate the tire to the pressure listed on the tire label located on the driver’s door or the door jam area.

Note: When the sealing compound is first added into the tire, the air pressure gauge reading on the compressor unit may indicate a higher value; this is normal and should be no reason for concern. The pressure will drop after about 30 seconds of operation. The tire pressure has to be checked with the compressor in the OFF position to get the correct tire pressure reading.

WARNING: Do not stand directly over the temporary mobility kit while inflating the tire. If you notice any unusual bulges or

deformations in the tire’s sidewall during inflation, stop and call roadside assistance.

WARNING: If the tire doesn’t inflate to the recommended tire pressure within 15 minutes, stop and call roadside assistance.

9. When the recommended tire pressure is reached, turn off the kit by pressing down on control button (2); disconnect the kit from the tire valve and the power point. Re-install the valve cap on the tire valve, place the tube cap on the metal connector, and return the kit to the stowage area. 10. Immediately and cautiously, drive the vehicle 4 miles (6 km) to distribute the sealant evenly inside the tire. Do not exceed 50 mph (80 km/h).

Note: If you experience any unusual vibration, ride disturbance or noise while driving, reduce your speed until you can safely pull off to the side of the road to call for roadside assistance. Do not proceed to the second stage of this operation.

11. After 4 miles (6 km), stop and check the tire pressure. See Second stage: Checking tire pressure.

307

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Second stage: Checking tire pressure Check the air pressure of your tires as follows: 1. Remove the valve cap from the tire valve. 2. Unhook the black hose from the side of the compressor and fasten firmly on the valve stem by turning clockwise.

WARNING: If you are proceeding from the First stage: Reinflating the tire with sealing compound and air section and have injected sealant in the tire and the pressure is below 20 psi (1.4 bar), stop and call roadside assistance. If tire pressure is above 20 psi (1.4 bar), continue to the next step.

3. Turn the dial clockwise to the air position. Turn on the kit by pressing the control button. 4. Adjust the tire to the recommended inflation pressure from the tire label located on the driver’s door or door jam area. Note: The tire pressure has to be checked with the compressor in the OFF position to get the correct tire pressure reading. 5. Turn the compressor off by pressing down on the control button. 6. Unplug the hoses, re-install the valve cap on the tire and return the kit to the stowage area.

WARNING: The power plug may get hot after use and should be handled carefully while unplugging.

What to do after the tire has been sealed After using the temporary mobility kit to seal your tire, you will need to replace the sealant canister and clear tube (hose). Sealing compound and spare parts can be obtained and replaced at an authorized Ford Motor Company dealership or tire dealer. Empty sealant bottles may be disposed of at home; however, liquid residue from the sealing compound should be disposed by your local Ford Motor Company dealership or tire dealer, or in accordance with local waste disposal regulations.

308

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Note: After the sealing compound has been used, the maximum vehicle speed is 50 mph (80 km/h) and the maximum driving distance is 120 miles (200 km). The sealed tire should be inspected immediately. Note: After sealant use, the TPMS sensor and valve stem on the wheel must be replaced by an authorized Ford dealer. You can check the tire pressure any time within the 120 miles (200 km) by performing the procedure from Second stage: Checking tire pressure listed previously. Removal of the Sealant Canister from the Temporary Mobility Kit 1. Unwrap the clear tube from the compressor housing.

2. Locate the yellow cap at the end of the clear tube.

309

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

3. Using the yellow cap tool, press the tab located on the temporary mobility kit compressor housing while pulling up on the sealant canister.

Installation of the Sealant Canister to the Temporary Mobility Kit 1. Align the sealant canister with the temporary mobility kit housing.

310

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

2. Once aligned, seat the sealant canister by lightly pushing down until you hear an audible click.

3. Wrap the clear tube around the compressor housing.

Note: If you experience any difficulties with the removal or installation of the sealant canister, consult your Ford Motor Company authorized dealer for assistance. Be sure to check the sealant compound’s use by date regularly. The use by date is on the lower right hand corner of the label located on the sealant canister (bottle). The sealant canister should be replaced after four years.

WHEEL LUG NUT TORQUE SPECIFICATIONS Retighten the lug nuts to the specified torque at 100 miles (160 km) after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.).

311

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Bolt size

Wheel lug nut torque*

N•m 135

lb.ft. 100

1/2-20 UNF * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners.

WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting

surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Ensure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion, resulting in loss of control.

Note: Inspect the wheel pilot hole prior to installation. If there is visible corrosion in wheel pilot hole, remove loose particles by wiping with clean rag and apply grease. Apply grease only to the wheel pilot hole surface by smearing a “dime” (1 square cm) sized glob of grease around the wheel pilot surface (1) with end of finger. DO NOT apply grease to lugnut/stud holes or wheel-to-brake surfaces.

RUNNING OUT OF FUEL If you have run out of fuel and need to refill the vehicle with a portable fuel container, see Running out of fuel in the Maintenance and Specifications chapter for proper fuel filling method using a portable fuel container and the included fuel filler funnel. Do not insert the nozzle of portable fuel containers or any type of aftermarket funnels into the Easy Fuel™ “no cap” fuel system as it can be damaged. You must use the included funnel in such circumstances.

312

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

WARNING: Do not insert the nozzle of portable fuel containers or aftermarket funnels into the Easy Fuel™ system. This could damage the fuel system and its seal, and may cause fuel to run onto the ground instead of filling the tank, all of which could result in serious personal injury.

JUMP STARTING

WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could

result in injury or vehicle damage.

WARNING: Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.

Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.

Preparing your vehicle When the battery is disconnected or a new battery is installed, the automatic transmission must relearn its shift strategy. As a result, the transmission may have firm and/or soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off.

313

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

Connecting the jumper cables

+–

+–

1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.

314

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

+–

+–

3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.

+–

+–

4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points.

WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may

cause an explosion of the gases that surround the battery.

5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle.

315

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

Removing the jumper cables

+–

+–

Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery.

316

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

+–

+–

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.

+–

+–

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

317

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

WRECKER TOWING

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. On FWD vehicles, if your vehicle is to be towed from the front, ensure proper wheel lift equipment is used to raise the front wheels off the ground. The rear wheels can be left on the ground when towed in this fashion. If your vehicle is to be towed from the rear using wheel lift equipment, it is recommended that the front wheels (drive wheels) be placed on a dolly to prevent damage to the automatic transmission. On AWD vehicles, it is required that your vehicle be towed with a wheel lift and dollies or flatbed equipment with all the wheels off the ground to prevent damage to the automatic transmission, AWD system or vehicle.

318

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Roadside Emergencies

If the vehicle is towed by other means or incorrectly, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.

Emergency towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: • Vehicle is facing forward so that it is being towed in a forward • Place the transmission in N (Neutral). Refer to Brake shift interlock in the Driving chapter for specific instructions if you cannot move the gear shift lever into N (Neutral).

direction.

• Maximum speed is not to exceed 35 mph (56 km/h). • Maximum distance is 50 miles (80 km).

319

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Customer Assistance

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized Ford, Lincoln, or Mercury dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.

Away from home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing Address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.genuineservice.com. • U.S. dealer locator by Dealer Name, City/State, or Zip Code • Owner Guides • Maintenance Schedules • Recalls • Ford Extended Service Plans • Ford Genuine Accessories • Service specials and promotions.

320

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Customer Assistance

In Canada: Mailing Address (Ford vehicles) Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Mailing Address (Lincoln vehicles) Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-387-9333
Online www.lincolncanada.com Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number (VIN) • Your telephone number (home and business) • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.

321

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Customer Assistance

In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126

322

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation and your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. You are not bound by the decision, but should you choose to accept the BBB AUTO LINE decision, Ford must abide by the accepted decision as well. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the

323

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Customer Assistance

authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.

FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides the following: • Benefits during the warranty period depending on the plan you

purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items).

• Protection against covered repair costs after your Bumper-to-Bumper

Warranty expires.

You may purchase Ford ESP from any participating authorized dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 4,600 participating authorized dealers. If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Since this information is subject to change, please ask your authorized dealer for complete details about Ford Extended Service Plan coverage options, or visit the Ford ESP website at www.ford-esp.com.

324

2009 Flex (471) Owners Guide, 2nd Printing USA (fus)

Customer Assistance

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a regional office or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Central America, the Caribbean, or the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected] If you are in another foreign country, contact the nearest authorized dealer. If the authorized dealer employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. Customers in the U.S. should call 1-800-392-3673.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: