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3. RUN, all electrical circuits operational. Warning lights illuminated. Key position when driving. 4. START, cranks the engine. Release the key as soon as the engine starts.
Starting your vehicle Engine starting is controlled by the powertrain control system. This system meets all Canadian Interference-Causing Equipment standard requirements regulating the impulse electrical field strength of radio noise. When starting a fuel-injected engine, don’t press the accelerator before or during starting. Only use the accelerator when you have difficulty starting the engine. For more information on starting the vehicle, refer to Starting the engine in this chapter. To avoid potential transmission damage at extremely cold temperatures (below -20°F [-30°C]), it is recommended that the vehicle be warmed up to normal operating temperature before driving at highway speeds above 50 mph (80 km/h). Normal operating temperature is normally reached after 10 minutes of moderate driving or idling.
Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk
of fire or other damage.
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Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine
compartment and exhaust system, which can start a fire.
Do not start your vehicle in a closed garage or in other enclosed areas. Exhaust fumes can be toxic. Always open the garage door before you start the engine. See Guarding against exhaust fumes in this chapter for more instructions.
If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately. Do not drive if you smell
exhaust fumes.
Important safety precautions A computer system controls the engine’s idle revolutions per minute (RPM). When the engine starts, the idle RPM runs higher than normal in order to warm the engine. If the engine idle speed does not slow down automatically, have the vehicle checked. Before starting the vehicle: 1. Make sure all vehicle occupants have buckled their safety belts. For more information on safety belts and their proper usage, refer to the Seating and Safety Restraints chapter. 2. Make sure vehicle accessories are off. • Make sure the parking brake is
set.
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• Make sure the gearshift lever is in
P (Park).
Driving
3. Turn the key to 3 (ON) without turning the key to 4 (START).
Make sure the corresponding lights illuminate or illuminate briefly. If a light fails to illuminate, have the vehicle serviced. • If the driver’s safety belt is fastened, the
light may not illuminate.
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Starting the engine 1. Turn the key to 3 (ON) without turning the key to 4 (START). 2. Turn the key to 4 (START), then release the key as soon as the engine starts. Excessive cranking could damage the starter.
Note: If the engine does not start within five seconds on the first try, turn the key to OFF, wait 10 seconds and try again. If the engine still fails to start, press the accelerator to the floor and try again; this will allow the engine to crank with the fuel shut off in case the engine is flooded with fuel.
Using the engine block heater (if equipped) An engine block heater warms the engine coolant which aids in starting and heater/defroster performance. Use of an engine block heater is strongly recommended if you live in a region where temperatures reach -10°F (-23°C) or below. For best results, plug the heater in at least three hours before starting the vehicle. The heater can be plugged in the night before starting the vehicle.
To reduce the risk of electrical shock, do not use your heater with ungrounded electrical systems or two-pronged (cheater)
adapters.
Guarding against exhaust fumes Carbon monoxide is present in exhaust fumes. Take precautions to avoid its dangerous effects.
If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately. Do not drive if you smell
exhaust fumes.
Important ventilating information If the engine is idling while the vehicle is stopped for a long period of time, open the windows at least one inch (2.5 cm) or adjust the heating or air conditioning to bring in fresh air.
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BRAKES Occasional brake noise is normal. If a metal-to-metal, continuous grinding or continuous squeal sound is present, the brake linings may be worn-out and should be inspected by a qualified service technician. If the vehicle has continuous vibration or shudder in the steering wheel while braking, the vehicle should be inspected by a qualified service technician. Refer to Brake system warning light in the Instrument Cluster chapter for information on the brake system warning light.
BRAKE
Four-wheel anti-lock brake system (ABS) Your vehicle is equipped with an Anti-lock Braking System (ABS). This system helps you maintain steering control during emergency stops by keeping the brakes from locking. Noise from the ABS pump motor and brake pedal pulsation may be observed during ABS braking and the brake pedal may suddenly travel a little farther as soon as ABS braking is done and normal brake operation resumes. These are normal characteristics of the ABS and should be no reason for concern. Using ABS When hard braking is required, apply continuous force on the brake pedal; do not pump the brake pedal since this will reduce the effectiveness of the ABS and will increase your vehicle’s stopping distance. The ABS will be activated immediately, allowing you to retain full steering control during hard braking and on slippery surfaces. However, the ABS does not decrease stopping distance. ABS warning lamp The ABS lamp in the instrument cluster momentarily illuminates when the ignition is turned on. If the light does not illuminate during start up, remains on or flashes, the ABS is disabled due to a malfunction and needs to be serviced. Even when the ABS is disabled, normal braking is still effective. (If your BRAKE warning lamp illuminates with the parking brake released, have your brake system serviced immediately.)
BRAKE
ABS
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Parking brake Apply the parking brake whenever the vehicle is parked. To set the parking brake, press the parking brake pedal down until the pedal stops.
The BRAKE warning lamp in the instrument cluster illuminates and remains illuminated (when the ignition is turned ON) until the parking brake is released.
BRAKE
Always set the parking brake fully and make sure that the gearshift is securely latched in P (Park).
The parking brake is not recommended to stop a moving vehicle. However, if the normal brakes fail, the parking brake can be used to stop your vehicle in an emergency. Since the parking brake applies only the rear brakes, the vehicle’s stopping distance will increase greatly and the handling of your vehicle will be adversely affected. Push the pedal downward again to release the parking brake. Driving with the parking brake on will cause the brakes to wear out quickly and reduce fuel economy. Note: If the vehicle is driven with the parking brake applied, a chime will sound.
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TRACTION CONTROL姟 (IF EQUIPPED) Your vehicle may be equipped with a Traction Control娂 system. This system helps you maintain the stability and steerability of your vehicle. It is especially useful on slippery road surfaces. The system operates by detecting and controlling wheel spin. The system borrows many of the electronic elements already present in the anti-lock braking system (ABS). Wheel-speed sensors allow excess wheel spin to be detected by the Traction Control娂 portion of the ABS computer. Excess wheel spin is controlled through engine torque reduction. This is realized via the fully electronic engine control system. This process is very sensitive to driving conditions and very fast acting. The wheels “search” for optimum traction several times a second and adjustments are made accordingly. The Traction Control娂 system will allow your vehicle to make better use of available traction on slippery surfaces. The system is a driver aid which makes your vehicle easier to handle primarily on snow and ice covered roads. During Traction Control娂 operation the engine will not “rev-up” when you push further on the accelerator. This is normal system behavior. If you should become stuck in deep snow or on a very slippery road surface, try switching the Traction Control娂 system off. This may allow excess wheel spin to “dig” the vehicle out or enable a successful “rocking” maneuver.
Aggressive driving in any road conditions can cause you to lose control of your vehicle increasing the risk of severe personal injury or property damage. The occurrence of a Traction Control娂 event is an indication that at least some of the tires have exceeded their ability to grip the road; this may lead to an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. If you experience a severe road event, SLOW DOWN.
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STEERING To prevent damage to the power steering system, never hold the steering wheel at its furthest turning points (until it stops) for more than a few seconds when the engine is running. It is also important to maintain a proper power steering fluid level in the power steering fluid reservoir: • Do not operate the vehicle with a low power steering pump fluid level • Some noise is normal during operation. If the noise is excessive, check for low power steering pump fluid level before seeking service by your dealer. • Heavy or uneven steering efforts may be caused by low power steering pump fluid level. Check for low power steering pump fluid level before seeking service by your dealer. • Do not fill the power steering pump reservoir above the MAX mark on
(below the MIN mark on the reservoir).
the reservoir, as this may result in leaks from the reservoir.
If the power steering system breaks down (or if the engine is turned off), you can steer the vehicle manually, but it takes more effort. If the steering wanders or pulls, check for: • an improperly inflated tire • uneven tire wear • loose or worn suspension components • loose or worn steering components • improper steering alignment AUTOMATIC TRANSAXLE OPERATION
Brake-shift interlock This vehicle is equipped with a brake-shift interlock feature that prevents the gearshift lever from being moved from P (Park) when the ignition is in the ON position unless the brake pedal is depressed. If you cannot move the gearshift lever out of P (Park) with ignition in the ON position and the brake pedal depressed: 1. Remove the trim ring around the gearshift lever.
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2. Remove the console panel by opening the armrest, grasping the panel firmly, then pulling up. This will allow access to the gearshift assembly.
3. Locate the white plastic cover at the front driver side of the gearshift lever. Locate the screw which attaches this cover and remove using a screwdriver. Remove the cover by tilting forward while pulling up and out of the gearshift assembly.
4. Locate the silver button in the driver side front area of the gearshift assembly. Press and hold the silver button while moving the gearshift lever out of P (Park) into N (Neutral). 5. Start the vehicle and release the parking brake. If it is necessary to use the above procedure to move the gearshift lever, it is possible that a fuse has blown or the vehicle’s brakelamps are not operating properly. Refer to Fuses and relays in the Roadside Emergencies chapter.
Do not drive your vehicle until you verify that the brakelamps are working.
Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
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Understanding the gearshift positions of the Continuously Variable Transaxle (CVT) (if equipped) The CVT is a fully automatic transaxle that electronically monitors vehicle system inputs and outputs and driver demands to select the desired drive ratio. Unlike traditional automatic transmissions/transaxles, the CVT continually adjusts the optimum overall drive ratio between engine and drive wheels for all operating conditions. As traditional automatic transmissions/transaxles shift up or down in gears, this shifting in gear ratios is noticeable by increasing and decreasing engine RPM which causes a slight energy loss as the gears change. The gear changes can be felt by the driver. With the CVT, there is no energy transfer loss from shifting because there is no gear shifting up or down. Acceleration up to vehicle operating speed is smooth and continuous; uninterrupted by gear shifting. The same holds true for coasting down to idle; smooth and continuous. Unlike traditional automatic transmissions/transaxles, the CVT offers more responsive performance and increased fuel economy.
P (Park) This position locks the transaxle and prevents the front wheels from turning. To put your vehicle in gear: • Depress the brake pedal • Move the gearshift lever into the desired gear To put your vehicle in P (Park):
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• Come to a complete stop • Move the gearshift lever and securely latch it in P (Park)
Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
R (Reverse) With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse). N (Neutral) With the gearshift lever in N (Neutral), the vehicle can be started and is free to roll. Hold the brake pedal down while in this position. D (Drive) The normal driving position for the best fuel economy. L (Low) Provides more engine braking when the accelerator pedal is released than D (Drive). Understanding the gearshift positions of the 6–speed automatic transaxle (if equipped)
P (Park) This position locks the transaxle and prevents the front wheels from turning.
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To put your vehicle in gear: • Depress the brake pedal • Move the gearshift lever into the desired gear To put your vehicle in P (Park): • Come to a complete stop • Move the gearshift lever and securely latch it in P (Park)
Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
R (Reverse) With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse). N (Neutral) With the gearshift lever in N (Neutral), the vehicle can be started and is free to roll. Hold the brake pedal down while in this position. D (Drive) The normal driving position for the best fuel economy. Transaxle operates in gears one through six. L (Low) Provides more engine braking when the accelerator pedal is released than D (Drive).
REVERSE SENSING SYSTEM (IF EQUIPPED) The Reverse Sensing System (RSS) sounds a tone to warn the driver of obstacles near the rear bumper when R (Reverse) is selected and the vehicle is moving at speeds less than 3 mph (5 km/h). The system is not effective at speeds above 3 mph (5 km/h) and may not detect certain angular or moving objects.
To help avoid personal injury, please read and understand the limitations of the reverse sensing system as contained in this
section. Reverse sensing is only an aid for some (generally large and fixed) objects when moving in reverse on a flat surface at “parking speeds”. Inclement weather may also affect the function of the RSS; this may include reduced performance or a false activation.
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To help avoid personal injury, always use caution when in R (Reverse) and when using the RSS.
This system is not designed to prevent contact with small or moving objects. The system is designed to provide a warning to
assist the driver in detecting large stationary objects to avoid damaging the vehicle. The system may not detect smaller objects, particularly those close to the ground.
Certain add-on devices such as large trailer hitches, bike or surfboard racks and any device that may block the normal
detection zone of the RSS system may create false beeps.
The RSS detects obstacles up to six feet (two meters) from the rear bumper with a decreased coverage area at the outer corners of the bumper, (refer to the figures for approximate zone coverage areas). As you move closer to the obstacle, the rate of the tone increases. When the obstacle is less than 10 inches (25.0 cm) away, the tone will sound continuously. If the RSS detects a stationary or receding object further than 10 inches (25.0 cm) from the side of the vehicle, the tone will sound for only three seconds. Once the system detects an object approaching, the tone will sound again.
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The RSS automatically turns on when the gear selector is placed in R (Reverse) and the ignition is ON. An RSS control on the instrument panel allows the driver to turn the RSS on and off. To turn the RSS off, the ignition must be ON, and the gear selector in R (Reverse). An indicator light on the control will illuminate when the system is turned off. If the indicator light illuminates when the RSS is not turned off, it may indicate a failure in the RSS. Keep the RSS sensors (located on the rear bumper/fascia) free from snow, ice and large accumulations of dirt (do not clean the sensors with sharp objects). If the sensors are covered, it will affect the accuracy of the RSS. If your vehicle sustains damage to the rear bumper/fascia, leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alarms.
ALL WHEEL DRIVE (AWD) SYSTEM (IF EQUIPPED) Your vehicle may be equipped with a full-time All Wheel Drive (AWD) system. With the AWD option, power will be delivered to the front wheels and distributed to the rear wheels as needed. The AWD system is active all the time and requires no input from the operator. All components of the AWD system are sealed for life and require no maintenance. If your vehicle is equipped with AWD, a spare tire of a different size other than the tire provided should never be used. A dissimilar spare tire size (other than the spare tire provided) or major dissimilar tire sizes between the front and rear axles could cause the AWD system to stop functioning and default to front wheel drive. Note: Your AWD vehicle is not intended for off-road use. The AWD feature gives your vehicle some limited off-road capabilities in which driving surfaces are relatively level, obstruction-free and otherwise similar to normal on-road driving conditions. Operating your vehicle under other than those conditions could subject the vehicle to excessive stress which might result in damage which is not covered under your warranty.
Driving off-highway with AWD vehicles AWD vehicles are specially equipped for driving on sand, snow, mud and rough roads and have operating characteristics that are somewhat different from conventional vehicles, both on and off the highway.
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When driving at slow speeds off-highway under high outside temperatures, use L (Low) gear when possible. L (Low) gear operation will maximize the engine and transmission cooling capability. Under severe operating conditions, the A/C may cycle on and off to protect overheating of the engine. Basic operating principles • Drive slower in strong crosswinds which can affect the normal steering • Be extremely careful when driving on pavement made slippery by
characteristics of your vehicle.
loose sand, water, gravel, snow or ice.
If your vehicle goes off the edge of the pavement • If your vehicle goes off the edge of the pavement, slow down, but avoid severe brake application, ease the vehicle back onto the pavement only after reducing your speed. Do not turn the steering wheel too sharply while returning to the road surface.
• It may be safer to stay on the apron or shoulder of the road and slow down gradually before returning to the pavement. You may lose control if you do not slow down or if you turn the steering wheel too sharply or abruptly.
• It often may be less risky to strike small objects, such as highway
reflectors, with minor damage to your vehicle rather than attempt a sudden return to the pavement which could cause the vehicle to slide sideways out of control or rollover. Remember, your safety and the safety of others should be your primary concern.
If your vehicle gets stuck If your vehicle gets stuck in mud or snow it may be rocked out by shifting between forward and reverse gears, stopping between shifts, in a steady pattern. Press lightly on the accelerator in each gear. If your vehicle is equipped with Traction Control娂, it may be beneficial to disengage the Traction Control娂 system while attempting to rock the vehicle. Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur. Do not rock the vehicle for more than a few minutes or damage to the transmission and tires may occur or the engine may overheat.
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Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Do not spin the wheels at over 35 mph (56 km/h). The tires may fail and injure a passenger or bystander.
Emergency maneuvers • In an unavoidable emergency situation where a sudden sharp turn must be made, remember to avoid “over-driving” your vehicle (i.e., turn the steering wheel only as rapidly and as far as required to avoid the emergency). Excessive steering will result in less vehicle control, not more. Additionally, smooth variations of the accelerator and/or brake pedal pressure should be utilized if changes in vehicle speed are called for. Avoid abrupt steering, acceleration or braking which could result in an increased risk of loss of vehicle control, vehicle rollover and/or personal injury. Use all available road surface to return the vehicle to a safe direction of travel.
attempt any sharp steering wheel movements.
• In the event of an emergency stop, avoid skidding the tires and do not • If the vehicle goes from one type of surface to another (i.e., from concrete to gravel) there will be a change in the way the vehicle responds to a maneuver (steering, acceleration or braking). Again, avoid these abrupt inputs.
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AWD Systems (if equipped) AWD uses all four wheels to power the vehicle. This increases traction, enabling you to drive over terrain and road conditions that a conventional two-wheel drive vehicle cannot.
Sand When driving over sand, try to keep all four wheels on the most solid area of the trail. Avoid reducing the tire pressures but shift to a lower gear and drive steadily through the terrain. Apply the accelerator slowly and avoid spinning the wheels. If your vehicle is equipped with a 6–speed transmission: When driving at slow speeds in deep sand under high outside temperatures, use L (Low) gear when possible. L (Low) gear operation will maximize the engine and transmission cooling capability. Do not perform this operation if your vehicle is equipped with an electronically-controlled CVT. Under severe operating conditions, the A/C may cycle on and off to protect overheating of the engine. Avoid excessive speed because vehicle momentum can work against you and cause the vehicle to become stuck to the point that assistance may be required from another vehicle. Remember, you may be able to back out the way you came if you proceed with caution. Mud and water If you must drive through high water, drive slowly. Traction or brake capability may be limited. When driving through water, determine the depth; avoid water higher than the bottom of the hubs (if possible) and proceed slowly. If the ignition system gets wet, the vehicle may stall. Once through water, always try the brakes. Wet brakes do not stop the vehicle as effectively as dry brakes. Drying can be improved by moving your vehicle slowly while applying light pressure on the brake pedal. Be cautious of sudden changes in vehicle speed or direction when you are driving in mud. Even AWD vehicles can lose traction in slick mud. As
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when you are driving over sand, apply the accelerator slowly and avoid spinning your wheels. If the vehicle does slide, steer in the direction of the slide until you regain control of the vehicle. If the transmission, AWD system components or axles are submerged in water, their fluids should be checked and changed, if necessary. Driving through deep water may damage the transmission. If the front or rear axle is submerged in water, the axle lubricant and PTU (Power Transfer Unit) lubricant should be checked and changed if necessary. After driving through mud, clean off residue stuck to rotating driveshafts and tires. Excess mud stuck on tires and rotating driveshafts causes an imbalance that could damage drive components. “Tread Lightly” is an educational program designed to increase public awareness of land-use regulations and responsibilities in our nations wilderness areas. Ford Motor Company joins the U.S. Forest Service and the Bureau of Land Management in encouraging you to help preserve our national forest and other public and private lands by “treading lightly.” Driving on hilly or sloping terrain Although natural obstacles may make it necessary to travel diagonally up or down a hill or steep incline, you should always try to drive straight up or straight down. Avoid driving crosswise or turning on steep slopes or hills. A danger lies in losing traction, slipping sideways and possibly rolling over. Whenever driving on a hill, determine beforehand the route you will use. Do not drive over the crest of a hill without seeing what conditions are on the other side. Do not drive in reverse over a hill without the aid of an observer. When climbing a steep slope or hill, start in a lower gear rather than downshifting to a lower gear from a higher gear once the ascent has started. This reduces strain on the engine and the possibility of stalling. If you do stall out, Do not try to turnaround because you might roll over. It is better to back down to a safe location. Apply just enough power to the wheels to climb the hill. Too much power will cause the tires to slip, spin or lose traction, resulting in loss of vehicle control.
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Descend a hill in the same gear you would use to climb up the hill to avoid excessive brake application and brake overheating. Do not descend in neutral; instead, disengage overdrive or manually shift to a lower gear. When descending a steep hill, avoid sudden hard braking as you could lose control. When you brake hard, the front wheels can’t turn and if they aren’t turning, you won’t be able to steer. The front wheels have to be turning in order to steer the vehicle. If your vehicle has anti-lock brakes, apply the brakes steadily. Do not “pump” the brakes. Driving on snow and ice Note: Excessive tire slippage can cause transaxle damage. AWD vehicles have advantages over 2WD vehicles in snow and ice but can skid like any other vehicle. Should you start to slide while driving on snowy or icy roads, turn the steering wheel in the direction of the slide until you regain control. Avoid sudden applications of power and quick changes of direction on snow and ice. Apply the accelerator slowly and steadily when starting from a full stop. Avoid sudden braking as well. Although an AWD vehicle may accelerate better than a two-wheel drive vehicle in snow and ice, it won’t stop any faster, because as in other vehicles, braking occurs at all four wheels. Do not become overconfident as to road conditions. Make sure you allow sufficient distance between you and other vehicles for stopping. Drive slower than usual and consider using one of the lower gears. In emergency stopping situations, apply the brake steadily. Since your vehicle is equipped with a four wheel anti-lock brake system (ABS), do not “pump” the brakes. Refer to the Brakes section of this chapter for additional information on the operation of the anti-lock brake system.
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Maintenance and Modifications The suspension and steering systems on your vehicle have been designed and tested to provide predictable performance whether loaded or empty and durable load carrying capability. For this reason, Ford Motor Company strongly recommends that you do not make modifications such as adding or removing parts (such as lift kits or stabilizer bars) or by using replacement parts not equivalent to the original factory equipment. Any modifications to a vehicle that raise the center of gravity can make it more likely the vehicle will rollover as a result of a loss of control. Ford Motor Company recommends that caution be used with any vehicle equipped with a high load or device (such as ladder or luggage racks). Failure to maintain your vehicle properly may void the warranty, increase your repair cost, reduce vehicle performance and operational capabilities and adversely affect driver and passenger safety. Frequent inspection of vehicle chassis components is recommended if the vehicle is subjected to heavy off-highway usage.
DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly especially when the depth is not known. Never drive through water that is higher than the bottom of the hubs (for trucks) or the bottom of the wheel rims (for cars). When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.
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Roadside Emergencies
GETTING ROADSIDE ASSISTANCE To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24–hours, seven days a week • for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury vehicles, and four years or 50,000 miles (80,000 km) on Lincoln vehicles.
inflation kit)
responsibility)
Roadside assistance will cover: • a flat tire change with a good spare (except Ford GT which has a tire • battery jump start • lock-out assistance (key replacement cost is the customer’s • fuel delivery (2.0 gallons [7.5L], maximum two occurrences within 12
• towing of your disabled vehicle to the nearest Ford Motor Company dealership, or your selling dealer if within 35 miles (56.3 km) of the nearest Ford Motor Company dealership (one tow per disablement). Even non-warranty related tows, like accidents, are covered (some exclusions apply, such as impound towing or repossession).month period)
Canadian customers refer to your Owner Information Guide for information on: • coverage period • exact fuel amounts • towing of your disabled vehicle • emergency travel expense reimbursement • travel planning benefits USING ROADSIDE ASSISTANCE Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Owner Information Guide in the glove compartment. U.S. Ford or Mercury vehicle customers who require roadside assistance, call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
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Canadian customers who require roadside assistance, call 1–800–665–2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain reimbursement information, U.S. Ford or Mercury vehicles customers call 1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140. Canadian customers who need to obtain reimbursement information, call 1–800–665–2006.
ROADSIDE COVERAGE BEYOND BASIC WARRANTY In the United States, you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by contacting your Ford or Lincoln Mercury dealer. Similarly in Canada, for uninterrupted Roadside Assistance coverage, you may purchase extended coverage prior to your Basic Warranty’s Roadside Assistance expiring. For more information and enrollment, contact 1–877–294–2582 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL The hazard flasher is located on the instrument panel by the radio. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. Push in the flasher control and all front and rear direction signals will flash. Press the flasher control again to turn them off. Use it when your vehicle is disabled and is creating a safety hazard for other motorists. Note: With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF SWITCH This device stops the electric fuel pump from sending fuel to the engine when your vehicle has had a substantial jolt. After an accident, if the engine cranks but does not start, this switch may have been activated.
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The fuel pump shut-off switch is located in the front passenger footwell area in the right upper corner. To reset the switch: 1. Turn the ignition OFF. 2. Check the fuel system for leaks. 3. If no leaks are apparent, reset the switch by pushing in on the reset button. 4. Turn the ignition ON. 5. Wait a few seconds and return the key to OFF. 6. Make another check for leaks.
FUSES AND RELAYS
Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.
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Standard fuse amperage rating and color
Fuse rating
5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 80A
Mini fuses
Tan
Brown
Red Blue Yellow Natural Green
— — — —
COLOR
Standard
fuses
Maxi fuses
Tan
Brown
Red Blue Yellow Natural Green
— — — —
— — — —
Yellow
—
Green Orange
Red Blue
Natural
Cartridge
maxi fuses
— — — — Blue — Pink Green Red Yellow Black
Fuse link cartridge
— — — — Blue — Pink Green Red Yellow Black
Passenger compartment fuse panel/Smart Junction Box (SJB)
The fuse panel is located under the instrument panel to the left of the steering wheel. The fuses are coded as follows.
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Fuse/Relay Location
Fuse Amp
Rating
F1
F2F3
F4
F5
F6
F7F8
F9
F10
F11F12
F13
F14
F15F16
20A 15A
25A
15A 20A 20A 7.5A
15A
20A
7.5A 20A
10A
7.5A 7.5A 10A
10A
Roadside Emergencies
Passenger Compartment Fuse
Panel Description
High beams Interior lamps (Courtesy and demand lamps), Delayed accessory (Power windows and moonroof) Access/Security (Power door lock actuators, Decklid lock actuator, Decklid solenoid) Adjustable pedal switch Horns Audio (Subwoofer) Power/Keep Alive Memory (KAM): Cluster and Powertrain Control Module (PCM), Climate control, Analog clock Park lamps, Side markers, Trailer tow protect Cigar lighter, Data Link Connector (DLC) Mirrors and memory module Audio, Family Entertainment System (FES) Back-up lamps, Electrochromatic mirror, Reverse Sensing System (RSS), Trailer tow protect Audio Starter relay coil, PCM Delayed accessory (Driver window motor logic, Moonroof, Audio, Driver door lock switch illumination) Rear defroster indicator, Heated mirrors
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Fuse/Relay Location
Fuse Amp
Rating
F17
F18F19
F20
F21
F22F23
F24
C1
30A 10A
10A
7.5A 7.5A 7.5A
7.5A
7.5A
30A Circuit
breaker
Passenger Compartment Fuse
Panel Description
Rear defroster PCM relay coil, Shifter Brake-Shift Interlock (BSI), Passive Anti-Theft System (PATS) module, Fuel relay coil, Brake lamps, Center High-Mounted Stop Lamp (CHMSL) Anti-lock Brake System (ABS)/Traction control module, All Wheel Drive (AWD) module, RSS, Heated seat modules Cluster, Climate control Restraint Control Module (RCM) Electrochromatic mirror, Compass module Wiper relay coil, Blower relay coil, Cluster logic Occupant Classification Sensor (OCS), Passenger Air bag Deactivation (PAD) Delayed accessory (Front passenger window, Rear passenger windows [via window switch], Window switch illumination, Backlighting
Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.
Always disconnect the battery before servicing high current fuses.
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Roadside Emergencies
To reduce risk of electrical shock, always replace the cover to the Power Distribution Box before reconnecting the battery or
refilling fluid reservoirs.
If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter.
The high-current fuses are coded as follows:
Fuse/Relay Location
Fuse Amp
Rating 80A*
— —
50A*
—
20A*
—
60A*
—
Power Distribution Box
Description
SJB, SJB fuses 1, 2, 3, 4, 5, 8 and 12
Not used Not used Wiper RUN/ACC relay to PDB, PDB fuses 37 and 38
Not used Moonroof Not used Engine cooling fan Not used191
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Roadside Emergencies
Fuse/Relay Location
10
11
1213
14
15
16
17
18
1920
21
22
23
24
2526
27
2829
30
31
32
33
34
35Fuse Amp
Rating 40A*
30A* 30A*
20A*
— —
15A** 20A** 10A** 40A*
—
40A* 30A* 30A* 15A** 10A**
— —
15A**
80A*
30A*
— —
30A* 30A*
—
Power Distribution Box
Description
Anti-lock Brake System (ABS) (Motor) Starter Powertrain Control Module (PCM) relay ABS (Valves) Not used Not used Traction Control Module (TCM) Power point (Console) Alternator Logic feed to SJB, SJB solid state devices Not used Rear defroster Power seat motors (passenger) Heated seat modules Fog lamps A/C clutch relay, A/C compressor clutch Not used Not used Fuel relay (Fuel pump driver module, Fuel pump) SJB power, SJB (Circuit breaker, Fuses 6, 7, 9, 10, 11 and 15) Driver window motor Not used Not used Driver seat motors, Memory module Ignition switch (to SJB) Not used
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Fuse Amp
Power Distribution Box
Rating 40A* 30A** 5A**
—
10A**
15A**
— — — — — —
1⁄2 ISO relay
— —
1⁄2 ISO relay
—
1⁄2 ISO relay
—
Full ISO relay Full ISO relay Full ISO relay High current
relay
—
1A Diode 1A Diode
Description
Front A/C blower motor Front wiper, Front washer Heated Positive Crankcase Ventilation (PCV) valve Not used TCM, EVMV, Canister vent, ESM, Exhaust Gas Oxygen heaters, A/C clutch PCM, Injectors, Ignition coils, Mass Air Flow (MAF) sensor Not used Not used Not used Not used Not used Not used Fog lamps Not used Not used A/C clutch Not used Fuel pump driver module, Fuel pump Not used PCM relay, PDB fuses 40 and 41
Starter motor solenoid Front A/C blower motor WipersNot used PCM PCM
Fuse/Relay Location
36
37
3839
4041
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
5859
60
61* Cartridge Fuses ** Mini Fuses
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Roadside Emergencies
JUMP STARTING YOUR VEHICLE
The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.
Do not attempt to push-start your vehicle. Automatic transmissions do not have push-start capability; doing so may damage the catalytic converter.
Preparing your vehicle When the battery is disconnected or a new battery is installed, the transmission must relearn its shift strategy. As a result, the transmission may have firm and/or soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect any electrical surges. Turn all other accessories off.
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Connecting the jumper cables
Roadside Emergencies
+–
+–
1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.
+–
+–
2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.
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+–
+–
3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.
+–
+–
4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points.
Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an
explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.
Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle.
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3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.
Removing the jumper cables
+–
+–
Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.
+–
+–
2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery.
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+–
+–
3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.
+–
+–
4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.
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WRECKER TOWING
Roadside Emergencies
If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is being towed using wheel lift equipment, the wheels being raised should be brought to a height of 12 inches (30 cm) above the non-raised wheels to prevent damage to the vehicle. On Front Wheel Drive (FWD) models, if your vehicle is to be towed from the rear using wheel lift equipment, it is recommended that the front wheels (drive wheels) be placed on a dolly to prevent damage to the automatic transaxle. If your vehicle is to be towed from the front using wheel lift equipment, it is recommended that the rear wheels be placed on a dolly to prevent damage to the vehicle.
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Roadside Emergencies
In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, flatbed transport vehicle or a car hauling trailer) your vehicle can be flat towed (all wheels on the ground) only under the following conditions: • The ambient temperature is above 32°F (0°C) • Place the automatic transaxle in N (Neutral). • DO NOT exceed the distance of 31 miles (50 km). • DO NOT exceed the speed of 31 mph (50 km/h). On All Wheel Drive (AWD) models, it is not recommended that your vehicle be towed with any wheels on the ground. It is recommended to tow your vehicle with all the wheels off the ground using wheel lift equipment and a wheel dolly, a flatbed transport vehicle or a car-hauling trailer. In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, flatbed transport vehicle or a car hauling trailer) your vehicle can be flat towed (all wheels on the ground) or wrecker towed (rear wheels on the ground) only under the following conditions: • The ambient temperature is above 32°F (0°C). • Place the transmission in N (Neutral). • Maximum distance is 31 miles (50 km). • Maximum speed is 31 mph (50 km/h). If the vehicle is towed by other means or incorrectly, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.
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Customer Assistance
GETTING THE SERVICES YOU NEED
At home You must take your Ford vehicle to an authorized Ford dealer for warranty repairs. While any Ford dealership handling your vehicle line will provide warranty service, we recommend you return to your selling dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the dealership. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford. If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD).
Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) www.customersaskford.com In Canada: Customer Relationship Centre201
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Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) www.ford.ca If you own a Lincoln vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952) www.customersaskford.com In Canada: Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com In order to help you service your Lincoln vehicle, please have the following information available when contacting the Lincoln Centre: • Your telephone number (home and business) • The name of the dealer and the city where the dealership is located • The year and make of your vehicle • The date of vehicle purchase • The current odometer reading • The vehicle identification number (VIN) Additional Assistance If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.). In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.202
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Customer Assistance
In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY) The Dispute Settlement Board is: • an independent, third-party arbitration program for warranty disputes. 203
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Customer Assistance • available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law.
What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle’s performance as designed
maintenance and wear items)
service or product concern is being reviewed
• a request for reimbursement of consequential expenses unless a • items not covered by the New Vehicle Limited Warranty (including • alleged personal injury/property damage claims • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles)
• vehicles with non-U.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in certain states eligibility is dependent upon the customer’s possession of the vehicle. Eligibility may differ according to state law. For example, see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees.
Board membership The Board consists of: • Three consumer representatives 204
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Customer Assistance
• A Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from Ford and Lincoln Mercury dealership management, recognized for their business leadership qualities. What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Some states will require you to use certified mail, with return receipt requested. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: • The file number assigned to your application. • The toll-free phone number of the DSB’s independent administrator. Your dealership and a Ford Motor Company representative will then be asked to submit statements. To properly review your case, the Board needs the following information: • Legible copies of all documents and maintenance or repair orders • The year, make, model, and Vehicle Identification Number (VIN) listed • The date of repair(s) and mileage at the time of occurrence(s). • The current mileage. • The name of the dealer(s) who sold or serviced the vehicle. • A brief description of your unresolved concern. • A brief summary of the action taken by the dealer(s) and Ford Motor • The names (if known) of all the people you contacted at the • A description of the action you expect to resolve your concern. You will receive a letter of explanation if your application does not qualify for Board review. Oral presentations If you would like to make an oral presentation, indicate YES to question 6 on the application. While it is your right to make an oral presentation
on your vehicle ownership license.
relevant to the case.
dealership(s).
Company.
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Customer Assistance
before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. An oral presentation may be requested by the Board as well. Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Board review may be terminated at any time by either party. Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take longer for the Board to consider some cases. After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law.
To request a DSB Brochure/Application For a brochure/application, speak to your dealer or write/call the Board at the following address/phone number: Dispute Settlement Board P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, Michigan 48121UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford of Canada and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
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Customer Assistance
The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides the following: • Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items).
• Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln Mercury and Ford of Canada dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 4,600 participating Ford or Lincoln Mercury and Ford of Canada dealers. If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Since this information is subject to change, please ask your dealer for complete details about Ford Extended Service Plan coverage options, or visit the Ford ESP website at www.ford-esp.com.
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Customer Assistance
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a regional office or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write or call: FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Worldwide Direct Market Operations.ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or call: For a free publication catalog, order toll free: 1-800-782-4356208
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Customer Assistance
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com. (Items in this catalog may be purchased by credit card, check or money order.)
Obtaining a French owner’s guide French Owner’s Guides can be obtained from your dealer or by writing to Ford Motor Company of Canada, Limited, Service Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3.
REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write to: NHTSA 400 Seventh Street U.S. Department of Transportation Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from the Hotline.209
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Cleaning
WASHING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, such as Motorcraft Detail Wash (ZC-3–A), which is available from your dealer. • Never use strong household detergents or soap, such as dish washing
strong, direct sunlight.
or laundry liquid. These products can discolor and spot painted surfaces.
• Never wash a vehicle that is “hot to the touch” or during exposure to • Always use a clean sponge or car wash mitt with plenty of water for • Dry the vehicle with a chamois or soft terry cloth towel in order to • It is especially important to wash the vehicle regularly during the
eliminate water spotting.
best results.
winter months, as dirt and road salt are difficult to remove and cause damage to the vehicle. • Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s paintwork and trim over time. • Remove any exterior accessories, such as antennas, before entering a • Suntan lotions and insect repellents can damage any painted surface; if these substances come in contact with your vehicle, wash off as soon as possible.
car wash.
WAXING Applying Motorcraft Paint Sealant (ZC-45) to your vehicle every six months will assist in reducing minor scratches and paint damage. • Wash the vehicle first. • Do not use waxes that contain abrasives; use Motorcraft Premium Liquid Wax (ZC-53-A), which is available from your dealer, or an equivalent quality product. • Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS Your dealer has touch-up paint and sprays to match your vehicle’s color. Take your color code (printed on a sticker in the driver’s door jamb) to your dealer to ensure you get the correct color.
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Cleaning • Remove particles such as bird droppings, tree sap, insect deposits, tar • Always read the instructions before using the products.
spots, road salt and industrial fallout before repairing paint chips.
ALUMINUM WHEELS AND WHEEL COVERS Aluminum wheels and wheel covers are coated with a clearcoat paint finish. In order to maintain their shine: • Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37–A),
which is available from your dealer. Heavy dirt and brake dust accumulation may require agitation with a sponge. Rinse thoroughly with a strong stream of water.
• Never apply any cleaning chemical to hot or warm wheel rims or • Some automatic car washes may cause damage to the finish on your
covers.
wheel rims or covers. Chemical-strength cleaners, or cleaning chemicals, in combination with brush agitation to remove brake dust and dirt, could wear away the clearcoat finish over time.
• Do not use hydrofluoric acid-based or high caustic-based wheel • To remove tar and grease, use Motorcraft Bug and Tar Remover
cleaners, steel wool, fuels or strong household detergent.
(ZC-42), available from your dealer.
ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: • Take care when using a power washer to clean the engine. The high-pressure fluid could penetrate the sealed parts and cause damage. • Do not spray a hot engine with cold water to avoid cracking the • Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts • Cover the highlighted areas to prevent water damage when cleaning
that require cleaning and pressure rinse clean.
engine block or other engine components.
the engine.
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Cleaning
• 3.0L Duratec engine • Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
PLASTIC (NON-PAINTED) EXTERIOR PARTS Use only approved products to clean plastic parts. These products are available from your dealer. • For routine cleaning, use Motorcraft Detail Wash (ZC-3–A). • If tar or grease spots are present, use Motorcraft Bug and Tar
Remover (ZC-42).
WINDOWS AND WIPER BLADES The windshield, rear and side windows and the wiper blades should be cleaned regularly. If the wipers do not wipe properly, substances on the vehicle’s glass or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, tree sap, or other organic contamination. To clean these items, please follow these tips: • The windshield, rear windows and side windows may be cleaned with
a non-abrasive cleaner such as Motorcraft Ultra-Clear Spray Glass Cleaner (ZC-23), available from your dealer.
• Do not use abrasives, as they may cause scratches. • Do not use fuel, kerosene, or paint thinner to clean any parts. • Wiper blades can be cleaned with isopropyl (rubbing) alcohol or
windshield washer solution. Be sure to replace wiper blades when they appear worn or do not function properly.
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Cleaning
Do not use sharp objects, such as a razor blade, to clean the inside of the rear window or to remove decals, as it may cause damage to the rear window defroster’s heated grid lines.
INSTRUMENT PANEL AND CLUSTER LENS Clean the instrument panel with a damp cloth, then with a clean, dry cloth, or use Motorcraft Dash & Vinyl Cleaner (ZC-38-A). • Avoid cleaners or polish that increase the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection.
Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of
the air bag system. • Be certain to wash or wipe your hands clean if you have been in contact with certain products such as insect repellent and suntan lotion in order to avoid possible damage to the interior painted surfaces.
INTERIOR TRIM • Clean the interior trim areas with a damp cloth, then with a clean, dry • Do not use household or glass cleaners as these may damage the
cloth; you may also use Motorcraft Dash & Vinyl Cleaner (ZC-38-A).
finish.
Carpet & Upholstery Cleaner (ZC-54).
INTERIOR For fabric, carpets, cloth seats, safety belts and seats equipped with side air bags: • Remove dust and loose dirt with a vacuum cleaner. • Remove light stains and soil with Motorcraft Professional Strength • If grease or tar is present on the material, spot-clean the area first • If a ring forms on the fabric after spot cleaning, clean the entire area • Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials.
immediately (but do not oversaturate) or the ring will set.
with Motorcraft Spot and Stain Remover (ZC-14).
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Cleaning
Do not use cleaning solvents, bleach or dye on the vehicle’s safety belts, as these actions may weaken the belt webbing.
Do not use chemical solvents or strong detergents when cleaning the seat-mounted side air bag. Such products could contaminate the side air bag system and affect performance of the side air bag in a collision.
Cleaner (ZC-11–A). Dry the area with a soft cloth.
LEATHER SEATS (IF EQUIPPED) Your leather seating surfaces have a clear, protective coating over the leather. • To clean, use a soft cloth with Motorcraft Deluxe Leather and Vinyl • To help maintain its resiliency and color, use the Motorcraft Deluxe Leather Care Kit (ZC-11–D), available from your authorized dealer. • Do not use household cleaning products, alcohol solutions, solvents or cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based leather conditioners. These products may cause premature wearing of the clear, protective coating.
Note: In some instances, color or dye transfer can occur when wet clothing comes in contact with leather upholstery. If this occurs, the leather should be cleaned immediately to avoid permanent staining.
UNDERBODY Flush the complete underside of your vehicle frequently. Keep body and door drain holes free from packed dirt.
FORD AND LINCOLN MERCURY CAR CARE PRODUCTS
