2016 Ford Explorer Owners Manual

When listening to a CD you can say many commands. Following are a few examples of what you can say.

Voice command

Play Pause Next Track Previous Track Help *This applies to WMA or MP3 files only. SD Card Slot and USB Port The SD card slot and USB port are located in the Media Hub. See Media Hub (page 367). SD Card Note: Your SD card slot is spring-loaded. To remove the SD card, press the card in and the system ejects it. Do not attempt to pull the card to remove it as this could cause damage. Note: The navigation system also uses this card slot. See Navigation (page 466).

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USB Port

To access and play music from your device, press the lower left corner of the touchscreen.

SD logo is a trademark of SD-3C, LLC.

To access and play music from your device, press the lower left corner of the touchscreen. This feature allows you to plug in media playing devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature. Playing Music from Your Device Note: The system is capable of indexing up to 30,000 songs.

Insert your device and select:

Message

Action and Description

USB SD Card Repeat Shuffle

Once the system recognizes your USB or SD card you can then select from the following options:

This feature replays the currently playing song or album. Touch this button to play music on the selected album or folder in random order.

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Message Similar Music

More Info

Options

Action and Description

This feature allows you to choose music similar to what is currently playing. Touch this button to see disc information, for example current track, artist name, album and genre. Touch this button to view and adjust various media settings.

Sound You can adjust the settings for:

Action and Description

Message Sound Settings

Bass Midrange Treble Set Balance and Fade DSP EQ Mode Speed Compensated Volume Allows you to select more settings, which is under Media Player. See Settings (page 416). Displays software and firmware information about the currently connected media device. Indexes your device when you connect it for the first time and each time the content changes (for example adding or removing tracks) to make sure you have the latest voice commands avail- able for all media on the device. Note: Your vehicle may not have all these sound settings.

Media Player Settings Device Information

Update Media Index

Browse This feature allows you to view the contents of the device. It also allows you to search by categories, for example genre, artist or album.

If you want to view song information, for example Title, Artist, File, Folder, Album, and Genre, touch the on-screen album art.

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You can also select:

Message

What’s Playing?

Action and Description

To hear how the system pronounces the current band and song. This can be helpful when using voice commands to make sure the system correctly plays your request.

USB and SD Card Voice Commands

Press the voice button and when prompted say: Voice command

SD Card USB Then commands such as the following: Browse Next Track Pause Play

Say the name of what you would like to listen to such as a band, song,

album or playlist.

Play Artist ___

Play Song ___

Similar Music Help * ___ is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. For example you could say "Play artist The Beatles" or "Play song Penny Lane".

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Supported Media Players, Formats and Metadata Information SYNC is capable of hosting nearly any digital media player, including iPod, Zune™, plays from device players, and most USB drives. Supported audio formats include MP3, WMA, WAV and AAC. It is also able to organize your indexed media from your playing device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file. If your indexed media files contain no information embedded in these metadata tags, SYNC may classify the empty metadata tags as unknown.

Bluetooth Audio

The system allows you to stream audio over your vehicle's speakers from your connected,

Bluetooth-enabled cell phone.

To access, press the lower left corner on the touchscreen, then select:

Message

BT Stereo Bluetooth Audio Voice Commands

The voice system allows you to control your media with a simple voice command. For example to change songs, press the voice button and follow the system prompts.

PHONE

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Item

Message

Phone Quick Dial Phonebook History Messaging Settings

Hands-free calling is one of the main features of SYNC. Once you pair your cell phone, you can access many options using the touchscreen or voice commands. While the system supports a variety of features, many are dependent on your cell phone’s functionality. At a minimum, most cell phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • • Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID.

Ending a call.

Other features, such as text messaging using Bluetooth and automatic phonebook download, are cell phone-dependent features. To check your cell phone’s compatibility, see your cell phone’s user manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. Pairing Your Cell Phone for the First Time

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

The first thing you must do to use the phone features of SYNC is to pair your Bluetooth-enabled cell phone with SYNC. This allows you to use your cell phone in a hands-free manner. Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h).

Touch the upper left corner of the touchscreen:

Message

Add phone Find SYNC

Action and Description

Follow the on-screen instructions. Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your cell phone’s manual if necessary. Select SYNC and a six-digit PIN appears on your device.

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Message

Action and Description

If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. The display indicates when the pairing is successful. SYNC may prompt you with more cell phone options. For more information on your cell phone's capability, see your cell phone's manual and visit the website.

Pairing Subsequent Cell Phones Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h). To pair a subsequent cell phone, select:

Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your device's manual if necessary.

Action and Description

Menu Item

Phone Settings Bluetooth Devices Add Device Find SYNC

Follow the on-screen instructions. Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your cell phone’s manual if necessary. Select SYNC and a six-digit PIN appears on your device. If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. The display indicates when the pairing is successful. SYNC may prompt you with more cell phone options. For more information on your cell phone's capability, see your cell phone's manual and visit the website.

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Making Calls

Press the voice button and say a command similar to the following:

Voice command

Call Dial You can say the name of a person from your phone book to call or a say a number to dial. For example "Call John" or "Dial 867-5309".

To end the call or exit phone mode, press and hold the phone button.

Receiving Calls During an incoming call, an audible tone sounds. Call information appears in the display if it is available.

To accept the call, select:

Message

Accept Note: You can also accept the call by pressing the phone button on the steering wheel.

To reject the call, select: Message

Reject Note: You can also reject the call by pressing the phone button on the steering wheel. Ignore the call by doing nothing. SYNC logs it as a missed call. Phone Menu Options Press the top left corner on the touchscreen to select from the following options:

Menu Item

Phone

Action and Description

Touch this button to access the on-screen numerical pad to enter a number and place a call. During an active call, you can also choose any of these options: Mute Call Hold Call Privacy Join Calls End

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Quick Dial Phonebook

Call History

Messaging

Settings

MyFord Touch™ (If Equipped)

Action and Description

Select to call stored contacts. Touch this button to access and call any contacts in your previously downloaded phonebook. The system places the entries in alphabetical categories summarized at the top of the screen To turn on contact picture settings, if your device supports this feature, select: Phone Settings Manage Phonebook Display Photos from Phonebook Certain smartphones may support transferring street addresses when listed with phonebook contact information. If your cell phone supports this feature, you can select and use these addresses as destinations and save them as favorites. Note: This is a cell phone-dependent feature. If your cell phone does not support downloading call history using Bluetooth, SYNC keeps track of calls made with the SYNC system. After you connect your Bluetooth-enabled cell phone to SYNC, you can access any previously dialed, received or missed calls. You can also choose to save these to: Favorites Send text messages using the touchscreen. See Text Messaging later in this section. Touch this button to access various phone settings, for example turning Bluetooth on and off, managing your phone- book and more. See Phone Settings later in this section

Quick Dial

Note: SYNC does not download read text messages from your cell phone. You can send and receive text messages using Bluetooth, read them aloud and translate text messaging acronyms, for example LOL.

Text Messaging Note: Downloading and sending text messages using Bluetooth are cell phone-dependent features. Note: Certain features in text messaging are speed-dependent and not available when your vehicle is traveling at speeds over 3 mph (5 km/h).

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Touch the top left corner of the display, then select:

Message

Phone Messaging Then any of the following: Listen (speaker icon) Dial

Message

Send Text View Delete Composing a Text Message Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h). Note: Downloading and sending text messages using Bluetooth are cell phone-dependent features.

To compose and send a text message, select:

Message

Action and Description

Phone Messaging Send Text Edit Text

Send

Enter a cell phone number or choose from your phonebook. Allows you to customize the pre-defined message or create a message on your own. Sends the message as it is.

You can then preview the message, verify the recipient as well as update the message list. Text Message Options Message

I’ll call you back in a few minutes. I just left, I’ll be there soon. Can you give me a call? I’m on my way. I’m running a few minutes late.

Message

I’m ahead of schedule, so I’ll be there early. I’m outside. I’ll call you when I get there. OK Yes No Thanks

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Message

Stuck in traffic. Call me later. LOL Receiving a Text Message Note: If you select View and your vehicle is traveling over 3 mph (5 km/h), the system offers to read the message to you instead of allowing you to view it while driving.

Phone Settings To enter the phone settings menu select:

When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported by your cell phone. You can select:

Message View Listen

Dial Ignore

Action and Description To view the text message. For SYNC to read the message to you. To call the contact. To exit the screen.

Message

Phone Settings Then any of the following: Bluetooth Devices

Bluetooth Do Not Disturb

911 Assist

Phone Ringer

Text Message Notifica- tion

Action and Description

Connect, disconnect, add or delete a device, as well as save it as a favorite. To turn Bluetooth off or on. If you want all calls to go directly to your voicemail and not ring in the vehicle. When this feature is on, text message notifications do not ring inside the cabin either. Turn the 911 Assist feature on and off. See Information (page 453). Select the ring tone you want to hear when you receive a call. Choose from possible system ring tones, your currently paired cell phone’s ring tone, a beep, text-to-speech or a silent notification. Select a text message notification, if supported by your cell phone. Choose from possible system alert tones, text-to- speech or silent.

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Message

Internet Data Connection

Manage Phonebook

Roaming Warning

Action and Description

If your cell phone is compatible, use this screen to adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. To access features such as automatic phonebook download, re-download your phonebook, add contacts from your cell phone as well as delete or upload your phonebook. To have the system alert you when your cell phone is in roaming mode.

Phone Voice Commands

Press the voice button and when prompted say any of the following or a similar command:

Voice command

Call Voicemail Listen to Message Reply to Message Pair Phone Help

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INFORMATION

Item

Message

SYNC Services Travel Link Alerts Calendar Apps Where Am I?

If your vehicle is equipped with Navigation, press the Information button to access these features. If your vehicle is not equipped with Navigation, press the corner of the touchscreen with the green tab.

SYNC Services (If Equipped, United States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Phone (page 445).

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Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services. Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, if you would be placed in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions.

Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services You can connect to SYNC Services using voice commands or by selecting a menu item on the touchscreen.

To use voice commands, press the voice button and say:

Voice Command

Action and Description

Services

This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone. Once you connect to the service, follow the voice prompts to request the desired service, for example traffic or directions.

Once connected to SYNC Services, you can also say the following: What Can I Say Services Help

Receive a list of available services from which to choose. To return to the Services main menu. Receive system help.

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If your vehicle is equipped with Navigation, press the I (Information) button. If your vehicle is not equipped with Navigation, press the green tab on your touchscreen.

To use the touchscreen select:

Menu Item

Connect to Services

This command initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone. Once you connect to the service, follow the voice prompts to request the desired service.

Receiving Turn-by-Turn Directions Press the voice button and say:

Voice Command

Action and Description

Directions

Business Search

Search near me

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To receive directions to a location. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instruc- tions as you travel toward your destination. To find a business or type of business. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instruc- tions as you travel toward your destination. To find the closest business or type of business to your location, within business search. Provides you with further assistance within Directions and Business Search. The system may prompt you to speak with an operator when it has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by

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Voice Command

Action and Description

Yes [During an active route]

category, residential addresses by street address or by name or specific street inter- sections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/support. If you miss a turn, SYNC automatically asks if you want the route updated. Say yes when prompted and the system sends a new route to your vehicle.

Disconnecting from SYNC Services To use the steering wheel controls, press and hold the hang-up phone button on the steering wheel.

To use voice commands, press the voice button and say:

Voice Command

Good-bye

SYNC Services Quick Tips

Tips

Personalizing

Push to interrupt

Portable

You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, such as work or home. You can also save favorite information like sports teams, for example Detroit Lions, or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Press the voice button at any time (while connected to SYNC Services) to interrupt a voice prompt or an audio clip (such as a sports report) and say your voice command. Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services.

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SYNC Services Voice Commands

If your vehicle is equipped with Navigation, SYNC Services downloads your requested

destination to the navigation system. The navigation system then calculates the route and provides driving instructions. See Navigation (page 466). If your vehicle is not equipped with Navigation, when a route has been downloaded (non-navigation systems), you can press the voice button on the steering wheel controls and say any of the following commands to receive directions:

Services

Voice command

Cancel Route Route Status Route Summary Update Route Help

Sirius Travel Link (If Equipped)

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Note: In order to use Sirius Travel Link, your vehicle must be equipped with navigation and your navigation SD card must be in the SD card slot. Note: A paid subscription is required to access and use these features. Go to www.siriusxm.com/travellink for more information. Note: Visit www.siriusxm.com/traffic and click on Coverage map and details for a complete listing of all traffic areas covered by Sirius Travel Link. Note: Neither Sirius nor Ford is responsible for any errors or inaccuracies in the Sirius Travel Link services or its use in vehicles. When you subscribe to Sirius Travel Link, it can help you locate the best gas prices, find movie listings, get current traffic alerts, view the current weather map, get accurate ski conditions and see scores to current sports games.

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E142599Menu Item Traffic on Route Traffic Nearby

Fuel Prices

Movie Listings

Weather

MyFord Touch™ (If Equipped)

Action and Description

Touch these buttons to identify traffic incidents on your route, nearby your vehicle’s current location or near any of your favorite places, if programmed. Touch this button to view fuel prices at stations close to your vehicle’s location or on an active navigation route. Touch this button to view nearby movie theaters and their show times, if available. Touch this button to view the nearby weather, current weather, or the five day forecast for the chosen area. Map

Select to see the weather map, which can show storms, radar information, charts and winds. Select to choose from a listing of weather locations.

Area

Sports Info

Ski Conditions

Touch this button to view scores and schedules from a variety of sports. You can also save up to 10 favorite teams for easier access. The score automatically refreshes when a game is in progress. Touch this button to view ski conditions for a specific area.

Sirius Travel Link Voice Commands

Press the voice button on the steering wheel controls. When prompted, say any of the following or a similar command:

Voice command

Show Traffic Show Weather Help

Alerts

If your vehicle is equipped with Navigation, touch the I (Information) button to access

these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab.

Press Alerts, then choose from any of the following services:

Message View Delete Delete All

Action and Description

The complete message The message Messages

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Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag, excluding knee airbags and rear inflatable safety belts where fitted or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. For more information about the 911 Assist feature visit:

Website

visit www.SYNCMyRide.com

www.SYNCMyRide.ca www.syncmaroute.ca

See Supplementary Restraints System (page 40). Important information regarding airbag deployment is in this chapter. See Roadside Emergencies (page 255). Important information regarding the fuel pump shut-off is in this chapter.

This screen displays any system messages (such as an SD card fault). Note: The system alerts you to any messages by turning the information icon yellow. After you read or delete the messages, the icon returns to white. Calendar

If your vehicle is equipped with Navigation, touch the I (Information) button to access

these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Press Calendar. You can view the current calendar by day, week or month. 911 Assist

WARNINGS

Unless the 911 Assist setting is set on before a crash, the system will not dial for help, which could delay

response time, potentially increasing the risk of serious injury or death after a crash. Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time, which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

Always place your phone in a secure location in your vehicle so it does not become a projectile or damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone, which could prevent 911 Assist from working properly.

Note: The SYNC 911 Assist feature must be set on prior to the incident.

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• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the United States, Canada or in a territory in which 911 is the emergency number.

•

In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (which would trigger 911 Assist); however, SYNC tries to contact emergency services if 911 Assist triggers. If a connected phone sustains damage or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911. Before making the call: •

SYNC provides a short window of time (approximately 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."

•

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.

Setting 911 Assist On If your vehicle is equipped with Navigation, touch the I (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Then select:

Message

Apps 911 Assist On You can also access 911 Assist by pressing:

Message

Settings Phone 911 Assist Or you can also select: Help 911 Assist

To make sure that 911 Assist works properly: •

SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on prior to the incident. You must pair and connect a Bluetooth-enabled and compatible phone to SYNC.

•

•

• A connected Bluetooth-enabled phone

must have the ability to make and maintain an outgoing call at the time of the incident.

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Note: Your Vehicle Health Report feature requires activation prior to use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals. Cellular phone airtime usage may apply when reporting. The system allows you to check your vehicle’s overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information, for example: • Vehicle diagnostic information. • • Open recalls and Field Service Actions. Items noted during vehicle inspections • by your authorized dealer that still need servicing.

Scheduled maintenance.

911 Assist May Not Work If: •

Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phones(s) previously paired or connected to the system are thrown from the vehicle.

•

•

911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on. Vehicle Health Report (If Equipped, US Only)

WARNING

Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.

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Making a Report If you want to run a report by using the touchscreen, select:

Message

Apps Vehicle Health Report

You can also run a vehicle health report by voice command.

Press the voice button and when prompted say:

Voice command

Vehicle Health Report Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle

information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information. Where Am I? For information about your current location, select:

Message

Where Am I?

Action and Descrip-

tion

View your vehicle's current location, if your vehicle is equipped with navigation. If your vehicle is not equipped with navigation, nothing displays.

CLIMATE Touch the lower right corner on the touchscreen to access your climate control features. Depending on your vehicle line and option package, your climate screen may look different from this screen. Note: You can switch temperature units between Fahrenheit and Celsius. See Settings (page 416).

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Power: Touch the button to switch the system on and off. Switching off the climate control system prevents outside air from entering the vehicle. Passenger settings: Touch the + or – to increase or decrease the air temperature on the passenger side of the vehicle. Touch the heated seat icon to switch the heated seat off and on (if equipped). Touch the climate-controlled seat icon to switch the climate-controlled seat off and on (if equipped). Touch Dual to switch separate passenger side temperature controls off and on. When you switch off Dual, the passenger side temperature changes to match the driver side temperature. Note: The passenger side temperature and the Dual indicator automatically turn on when the passenger is adjusting their temperature control. Fan speed: Touch + or - to increase or decrease the volume of air circulated in your vehicle. Note: When the system is controlling the fan speed automatically, all the fan speed indicators turn off. Rear: Touch to access the rear climate control. Rear climate control settings appear at the bottom of the screen. Touch the power icon to turn the rear climate control functions off and on.

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Touch Rear to allow the rear seat passengers to adjust the rear climate settings. Touch it again to prevent the rear seat passengers from adjusting the settings. Rear Control automatically turns off when you use the touchscreen to adjust the rear climate settings. Touch + or – to adjust the temperature. To adjust fan speed, touch + or – next to the fan icon. Touch Rear again to close the rear controls. Closing the rear climate control functions does not affect their current settings. Recirculated air: Touch the button to switch between outside air and recirculated air. When you select recirculated air, the air currently in the passenger compartment recirculates. This may reduce the time needed to cool the interior (when used with A/C) and may reduce unwanted odors from entering your vehicle. Note: Recirculated air may turn off automatically (or be prevented from turning on) in all airflow modes except Max A/C to reduce risk of fogging. Recirculated air may also turn on and off automatically in Panel or Panel and Floor airflow modes during hot weather in order to improve cooling efficiency. Max A/C: Touch the button to maximize cooling. Recirculated air flows through the instrument panel vents, air conditioning automatically turns on, and the fan automatically adjusts to the highest speed. A/C: Touch the button to switch air conditioning compressor on or off. Use air conditioning with recirculated air to improve cooling performance and efficiency. Note: In certain conditions (such as when using Max Defrost), the air conditioning compressor may continue to operate even after you switch off the air conditioning with the A/C button. Auto: Touch the button to switch on automatic operation. Select the desired temperature using the temperature control. The system adjusts fan speed, air distribution, air conditioning operation, and selects outside air or recirculated air to heat or cool the vehicle in order to maintain the desired temperature. You can also use the Auto button to switch off dual zone operation by touching and holding the button for more than two seconds. Heated rear window: Turns the heated rear window on and off. See Heated Windows and Mirrors (page 138). Max Defrost: Touch the button to maximize defrosting. Outside air flows through the windshield vents, fan automatically adjusts to the highest speed and the temperature dial returns to the full heat position. You can use this setting to defog or clear a thin covering of ice from the windshield. The heated rear window also automatically turns on when you select Max Defrost. Air distribution control: Touch these buttons to switch airflow from the windshield, instrument panel, or footwell vents on or off. The system can distribute air through the following combinations: windshield, windshield/floor, panel, panel/floor, and floor.

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Note: To prevent window fogging, you cannot select recirculated air when MAX Defrost is on. Driver settings: Touch the + or – to increase or decrease the air temperature on the driver side of the vehicle. Touch the heated seat icon to switch the heated seat off and on (if equipped). Touch the climate-controlled seat icon to switch the climate-controlled seat off and on (if equipped). Touch MyTemp to select your preset temperature setpoint. Touch and hold MyTemp to save a new preset temperature setpoint. Touch the heated steering wheel icon to switch the heated steering wheel on and off (if equipped).

To disable this automatic fan speed reduction feature during voice sessions, press and hold the climate control AC and Recirc buttons simultaneously, release and then increase fan speed within 2 seconds. To re-enable this feature, repeat this sequence.

Press the voice button on the steering wheel controls. When prompted, say any of the

following or a similar command:

Note: If your vehicle is equipped with a wood-trimmed steering wheel, it does not heat between the 10 o'clock and 2 o'clock positions. Climate Control Voice Commands Note: Depending on the current climate control settings, the fan speed may automatically go down while issuing voice commands or while making and receiving phone calls via SYNC to reduce the amount of background noise in the vehicle. The fan speed automatically returns to normal operation once the voice session ends. You can adjust fan speed normally during a voice session by pressing the fan buttons (or turning the fan knob) to increase or decrease the fan speed to the desired setting.

Voice commands

Adjust the temperature to between 15.0 - 30.0°C or

59 - 86°F.

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Menu Item

Street Address Intersection City Center Map Edit Route Cancel Route

To set your destination, enter the necessary information into the highlighted text fields (in any order). For an address destination entry, press: Action and Descrip-

Menu Item

tion

Go

Pressing this button makes the address location appear on the map.

To choose a previous destination, press:

Menu Item

Previous Destina- tions

Action and Descrip-

tion

The last 20 destina- tions you have selected appear.

NAVIGATION Note: The navigation SD card must be in the SD card slot to operate the navigation system. If you need a replacement SD card, see an authorized dealer. Note: The SD card slot is spring-loaded. To remove the SD card, just push the card in and release it. Do not attempt to pull the card out to remove it; this could cause damage. Your navigation system is comprised of two main features, destination mode and map mode. Destination Mode To set a destination, press the green corner of your touchscreen, then press:

Menu Item

Dest. Choose any of the following: My Home Favorites Previous Destinations Point of Interest Emergency

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Once you have chosen your destination press:

Menu Item

Set as Dest

Action and Description

To make this your destination. You can also choose to set this as a waypoint (have the system route to this point on the way to your current destination) or save it as a favorite. You can then choose your route from three different options. Fastest Route

Uses the fastest moving roads possible. Uses the shortest distance possible. Uses the most fuel-efficient route.

Shortest Route Eco Route

To begin navigation press:

Menu Item

Start Route

Action and Description

You can cancel the route or have the system demo the route for you. During route guidance, you can press the talking bubble icon that appears in the upper right navigation corner (green bar) if you want the system to repeat route guidance information. When the system repeats the last guidance instruction, it updates the distance to the next guidance instruction, since it detects when the vehicle is moving.

Main Categories

Automotive Shopping Entertainment & Arts Recreation & Sports Government Domestic Services

Note: If your vehicle is on a recognized road and you do not press the Start Route button, the system defaults to the Fastest Route option and begins guidance. Point of Interest (POI) Categories

Main Categories

Food/Drink & Dining Travel & Transportation Financial Emergency Community Health & Medicine

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Subcategories

Restaurant Golf Parking Home & Garden Personal Care Services Auto Dealership Govt Office Public Transit Education

To expand these listings, press the + in front of the listing. The system also allows you to sort alphabetically, by distance or by cityseekr listings (if available). cityseekr Note: cityseekr point of interest (POI) information is limited to approximately 912
cities (881 in the United States, 20 in Canada and 11 in Mexico).

When you have selected a point of interest, the location and information appear, such as address and phone number. If cityseekr lists the point of interest, more information is available, such as a brief description, check-in and checkout times or restaurant hours. For a longer review, a list of services and facilities, the average room, meal price or the website press:

Menu Item

More Information

This screen displays the point of interest icon such as:

Hotel

Coffeehouse

Food & Drink

Nightlife

Attraction

cityseekr, when available, is a service that provides more information about certain points of interest such as restaurants, hotels and attractions.

This icon appears when your selection exists in multiple categories within the system.

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Laundry

Business center

When you are viewing more information for hotels, cityseekr also tells you if the hotel has certain services and facilities using icons, such as: • Restaurant • • Handicap facilities • • Refrigerator • • • • Pool • Wi-FI For restaurants, cityseekr can provide information such as star rating, average cost, review, handicap access, hours of operation, and website address.

24 hour room service Fitness center Internet access

For hotels, cityseekr can provide information such as star rating, price category, review, check-in and checkout times, hotel service icons and website address. Setting Your Navigation Preferences

Select settings for the system to take into account when planning your route.

To access the settings options, press

Menu Item

Settings Navigation

You can then select any of the following options.

Second Level Messages, Actions and Descriptions

Menu Item Map Preferences Then select any of the following: Breadcrumbs

Turn List Format

Parking POI Notification

Display your vehicle’s previously traveled route with white dots. You can switch this feature: On Off Have the system display your turn list Top to Bottom When parking point of interest notification is on, the icons display on the map when you get close to your destination. This may not be very useful in dense areas, and may clutter the map when other points of interest display. Set the auto- matic parking point of interest notification. You can switch this feature: On

Bottom to Top

Off

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Menu Item

Second Level Messages, Actions and Descriptions

Route Preferences Then select any of the following: Preferred Route

Always use Preferred Route

Eco Time Penalty Avoid

Use HOV Lanes

Ecological

Fastest Route

Choose to have the system display your chosen route type. Shortest Route Bypass route selection in destination programming. The system only calculates one route based on preferred route setting. When activated, the system uses your selected route type to calculate only one route to the desired destination. Select a level of cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route. When activated, you can to choose to have the system avoid highways, toll roads, ferries, and car trains when planning your route. Have the system use high-occupancy vehicle lanes, if available, when planning your route.

Menu Item

Second Level Messages, Actions and Descriptions

Navigation Preferences Then select any of the following: Guidance Prompts

Auto - Fill State/Province

Select the type of prompts the system uses. Tones Only Have the system automatically fill in this information based on what you have already entered into the system. You can switch this feature: On

Voice and Tones

Off

Menu Item

Second Level Messages, Actions and Descriptions

Traffic Preferences Then select any of the following: Avoid Traffic Problems

You can choose how you want the system to handle traffic problems along your route.

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Menu Item

Second Level Messages, Actions and Descriptions

Automatic

Manual

Have the system reroute you to avoid traffic incidents that develop and impact the current route. The system does not provide a traffic alert notific- ation Have the system always provide a traffic alert notification for traffic incidents along the planned route. You have a choice to accept or ignore the notification before making the route deviation.

Traffic alert notification You are also able to switch on and off the 11
traffic map icons.

Activate traffic alert notifications on or off. These icons will alert you to traffic and driving conditions including accidents, closures and weather conditions.

Menu Item

Avoid Areas

Second Level Messages, Actions and Descriptions Choose areas which you want the system to avoid when calculating a route for you

Then select any of the following: Add

Once you make a selection, the system tries to avoid the area(s) if possible for all routes. Select this button to program an entry, then choose a destination entry method. You can edit the name or location of a destination or remove it from your selections. To remove an area from your selection, choose the listing on the screen. The screen will change, then press delete and confirm the deletion.

Delete

Map Mode Press the green bar in the upper right area of the touchscreen to view map mode. Map mode shows advanced viewing comprised of both 2D city maps as well as 3D landmarks (when available).

2D city maps show detailed outlines of buildings, visible land use and land elements and detailed railway infrastructure for the most essential cities around the globe. These maps also contain features, such as town blocks, building footprints and railways.

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You can also select the following options:

Menu Items

Description

View

Menu

Switches between full map, street list and exit view in route guidance. Displays a pop-up box that allows direct access to navigation settings.

Press the speaker button on the map to mute route guidance. When the light on the button

illuminates, the feature is on. The speaker button appears on the map only when route guidance is active.

Re-center the map by pressing this icon whenever you scroll the map away from your vehicle’s

current location. Auto Zoom Press the green bar to access map mode, then select the + or - zoom button to bring up the zoom level and Auto buttons on the touchscreen. When you press Auto, Auto Zoom turns on and Auto displays in the bottom left corner of the screen in the map scale. The map zoom level then synchronizes with vehicle speed. The slower your vehicle is traveling, the farther the map zooms in; the faster your vehicle is traveling, the farther the map zooms out. To switch off the feature, just press the + or - button again. In 3D mode, rotate the map view by swiping your finger across the shaded bar with the arrows.

3D landmarks appear as clear, visible objects that are typically recognizable and have a certain tourist value. The 3D landmarks appear in 3D map mode only. Coverage varies and improves with updated map releases.

Change the appearance of the map display by repeatedly pressing the arrow button in the upper left corner of the screen. It toggles between three different map modes: Heading up, North up and 3D. Heading up (2D map) always shows the direction of forward travel to be upward on the screen. This view is available for map

scales up to 2.5 miles (4 kilometers). The system remembers this setting for larger map scales, but shows the map in North up only. If the scale returns below this level, the system restores Heading up.

North up (2D map) always shows the northern direction to be upward on the screen. 3D map mode provides an elevated perspective of the map. This viewing angle can be adjusted and the map can be rotated 180
degrees by touching the map twice, and then dragging your finger along the shaded bar with arrows at the bottom of the map.

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The ETA box under the zoom buttons appears when a route is active and displays the distance and time to your destination. If the button is pressed, a pop up appears with the destination listed (and waypoint if applicable) along with mileage and time to destination. You may also select to have either the estimated time to reach your destination or your estimated arrival time. Map Icons

Vehicle mark shows the current location of your vehicle. It stays in the center of the map display, except when in scroll mode. Scroll cursor allows you to scroll the map; the fixed icon is in the center of the screen. The map position closest to the cursor is in

a window on the top center part of the screen.

Address book entry default icon(s) indicates the location on the map of an address book entry. This is the default symbol shown

after the entry has been stored to the Address Book by any method other than the map. You can select from any of the 22 icons available. You can use each icon more than once.

Home indicates the location on the map currently stored as the home position. You can only save one address from the Address Book as your Home entry. You cannot change this icon.

POI (Point Of Interest) icons indicate locations of any point of interest categories you choose to display on the map. You can

choose to display three point of interest categories on the map at one time.

Starting point indicates the starting point of a planned route.

Waypoint indicates the location of a waypoint on the map. The number inside the circle is different for each waypoint and represents the position of the waypoint in the route list.

Destination symbol indicates the ending point of a planned route.

Next maneuver point indicates the location of the next turn on the planned route. No GPS symbol indicates that insufficient GPS satellite signals are available for accurate map positioning. This icon may display

under normal operation in an area with poor GPS access. Quick-touch Buttons When in map mode, touch anywhere on the map display to access the following options:

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Set as Dest

Set as Waypoint Save to Favorites POI Icons

View / Edit Route

MyFord Touch™ (If Equipped)

Action and Description

Touch this button to select a scrolled location on the map as your destination. You may scroll the map by pressing your index finger on the map display. When you reach the desired location, simply let go and then touch this button. Touch this button to set the current location as a waypoint. Touch this button to save the current location to your favorites. Touch this button to select icons to display on the map. You can select up to three icons to display on the map at the same time. You can switch these features: On When on an active route, select any of the following options: View Route Edit Destination/Waypoints Edit Turn List Detour Edit Route Preferences Edit Traffic Preferences Cancel Route

Off

HERE is the digital map provider for the navigation application. If you find map data errors, you may report them directly to HERE by going to www.here.com/mapcreator. HERE evaluates all reported map errors and responds with the result of their investigation by e-mail.

Navigation Map Updates Annual navigation map updates are available for purchase through your dealership, by calling 1-866-462-8837 (in Mexico, call 01-800-557-5539) or going to www.navigation.com/sync. You need to specify the make and model of your vehicle to determine if there is an update available. Navigation Voice Commands

When in navigation mode, press the voice button on the steering wheel controls.

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After the tone, say any of the following or a similar command:

Voice command

Destination Zoom Out Zoom In Where Am I Help The following commands can only be used when a navigation route is active:

Voice command

Detour Cancel Route Show Route Repeat Instruction Turn List

One-shot Destination Street Address To set a destination with voice commands, you can say:

Voice Command

Find an Address

Action and Descrip-

tion

The system asks you to say the full address. The system displays an example on-screen.

You can then speak the address naturally, such as "One two three four Main Street, Anytown". MYFORD TOUCH™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). For more information visit:

Websites

www.SYNCMyRide.com www.SYNCMyRide.ca www.syncmaroute.ca

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Issue

There is excessive back- ground noise during a phone call.

During a call, I can hear the other person but they cannot hear me.

SYNC is not able to down- load my phonebook.

Phone issues

Possible cause(s)

The audio control settings on your phone may be affecting SYNC perform- ance. This may be a possible phone malfunction.

This is a phone-dependent feature. This may be a possible phone malfunction.

The system says that the phonebook has downloaded but the phonebook in SYNC is empty or missing contacts.

This may be a limitation on your phone's capability.

Possible solution(s)

Review your phone's manual about audio adjustments.

Try turning off the device, resetting the device, removing the device's battery, then trying again. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC. See Phone (page 445). Use the SYNCmyphone feature available on the website. Try pushing your phonebook contacts to SYNC. See Phone (page 445). If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact.

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Possible solution(s)

Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again. Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firm-