2015 Ford Explorer Owners Manual

download is finished, the phone call automatically ends.

If your vehicle is not equipped with Navigation: • Turn-by-turn directions appear in the information display, in the status bar of your touchscreen system and on the SYNC Services screen. You also receive driving instructions from audible prompts. • When on an active route, you can select Route Summary or Route Status using the touchscreen controls or voice commands to view the Route Summary Turn List or the Route Status ETA. You can also turn voice guidance on or off, cancel the route or update the route.

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If you miss a turn, SYNC automatically asks if you want the route updated. Just say, “Yes” when prompted and the system delivers a new route to your vehicle. If your vehicle is equipped with Navigation, SYNC Services downloads your requested destination to the navigation system. The navigation system then calculates the route and provides driving instructions. See the Navigation system section for more information. Disconnecting from SYNC Services 1. Press and hold the phone button on the steering wheel. 2. Say “Good-bye” from the SYNC Services main menu.

SYNC Services quick tips

Personalizing

Push to interrupt

Portable

You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, such as work or home. You can also save favorite information like sports teams, such as Detroit Lions, or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Press the voice button at any time (while connected to SYNC Services) to interrupt a voice prompt or an audio clip (such as a sports report) and say your voice command. Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services.

SYNC Services Voice Commands

When a route has been downloaded (non-navigation systems), press the voice button on the steering wheel control. When prompted, say any of the following commands:

“SERVICES” “Cancel route”

“Navigation voice off”

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“SERVICES”

“Navigation voice on”

“Next turn”

“Route status”

“Route summary”

“Services”

“Update route”

“Help”

Sirius Travel Link (If Equipped and If Activated)

WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Note: In order to use Sirius Travel Link, your vehicle must be equipped with navigation and your navigation SD card must be in the SD card slot. Note: A paid subscription is required to access and use these features. Go to www.siriusxm.com/travellink for more information. Note: Visit www.siriusxm.com/traffic# and click on Coverage map and details for a complete listing of all traffic areas covered by Sirius Travel Link. Note: Neither Sirius nor Ford is responsible for any errors or inaccuracies in the Sirius Travel Link services or its use in vehicles. When you subscribe to Sirius Travel Link, it can help you locate the best gas prices, find movie listings, get current traffic alerts, view the current weather map, get accurate ski conditions and see scores to current sports games.

If your vehicle is equipped with Navigation, touch the i (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the

touchscreen with the green tab.

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Traffic On Route and Traffic Nearby Touch these buttons to identify traffic incidents on your route, nearby your vehicle’s current location or near any of your favorite places, if programmed. Fuel Prices Touch this button to view fuel prices at stations close to your vehicle’s location or on an active navigation route. Movie Listings Touch this button to view nearby movie theaters and their show times, if available. Weather Touch this button to view the nearby weather, current weather, or the five day forecast for the chosen area. Select Map to see the weather map, which can show storms, radar information, charts and winds. Select Area to select from a listing of weather locations. Sports Info Touch this button to view scores and schedules from a variety of sports. You can also save up to 10 favorite teams for easier access. The score automatically refreshes when a game is in progress. Ski Conditions Touch this button to view ski conditions for a specific area. Sirius Travel Link Voice Commands Note: In order to use Sirius Travel Link, your vehicle must be equipped with navigation and your navigation SD card must be in the SD card slot. Press the voice button on the steering wheel controls and, when prompted, say any of the following:

Travel Link voice commands

“5–day weather forecast”

“Fuel prices” “Movie listings”

“Sports scores”*

“Traffic”

“Travel Link”**

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Travel Link voice commands

“Sports headlines”* “Sports schedule”*

“Weather”

“Weather map”

*If you have said, “Sports headlines”, “Sports schedule” or “Sports scores”, you may say any of the commands in the “Sports headlines, Sports schedules and Sports scores” commands chart: **If you have said, “Travel Link”, you may say any of the commands in the “Travel Link” chart: Sports headlines, sports schedules and sports scores voice commands

“Baseball”

“College basketball” “College football”

“Golf” “MLS”

“Motor sports”

“My teams”

“NBA” “NFL” “NHL” “WNBA”

“5–day weather forecast”

“Baseball headlines” “Baseball schedule” “Baseball scores” “College basketball

headlines”

“College basketball

schedule”

“College basketball

scores”

“College football

headlines”

“College football

schedule”

“TRAVEL LINK” “Golf schedule” “MLS headlines” “MLS schedule” “MLS scores” “Motor sports”

“NBA scores”

“NFL headlines” “NFL schedule” “NFL scores”

“NHL headlines”

“Motor sports order”

“NHL schedule”

“Motor sports

schedule”

“Movie listings”

“NHL scores”

“Traffic”

“My team headlines”

“Weather”

“College football scores”

“Fuel prices”

“Golf headlines” “Golf leaderboard”

“My teams schedule” “My teams scores” “NBA headlines” “NBA schedule”

“Weather map”

“WNBA headlines” “WNBA schedule” “WNBA scores”

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Alerts

If your vehicle is equipped with Navigation, touch the i (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the

touchscreen with the green tab. Press Alerts, and then choose from any of the following services: • View the message. • Delete the message. • Delete All messages. This screen displays any system messages (such as an SD card fault). Note: The system alerts you to any messages by turning the information icon yellow. After you read or delete the messages, the icon returns to white.

Calendar

If your vehicle is equipped with Navigation, touch the i (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the

touchscreen with the green tab. Press Calendar. You can view the current calendar by day, week or month.

911 Assist® (If Equipped)

WARNING: Unless the 911 Assist setting is set on before a crash, the system will not dial for help, which could delay

response time, potentially increasing the risk of serious injury or death after a crash.

WARNING: Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services

immediately to avoid delayed response time, which could increase the risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

WARNING: Always place your phone in a secure location in your vehicle so it does not become a projectile or damaged in a crash.

Failure to do so may cause serious injury to someone or damage the phone, which could prevent 911 Assist from working properly.

Note: The SYNC 911 Assist feature must be set on prior to the incident.

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Note: Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excludes knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. • For information on airbag deployment, see the Supplementary • For information on the fuel pump shut-off, see the Roadside

Restraints System chapter.

Emergencies chapter.

Setting 911 Assist On

If your vehicle is equipped with Navigation, touch the i (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the

touchscreen with the green tab. Press Apps > 911 Assist, > On. You can also access 911 Assist by:

• Pressing the Settings icon > Settings > Phone > 911
• Pressing the Settings icon > Help > 911 Assist.

Assist, or

incident and throughout feature activation and use.

To Make Sure that 911 Assist Works Properly • SYNC must be powered and working properly at the time of the • The 911 Assist feature must be set on before the incident. • You must pair and connect a Bluetooth-enabled and compatible phone • A connected Bluetooth-enabled phone must have the ability to make • A connected Bluetooth-enabled phone must have adequate network

and maintain an outgoing call at the time of the incident.

to SYNC.

coverage, battery power and signal strength.

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• The vehicle must have battery power and be located in the United

States, Canada or in a territory in which 911 is the emergency number.

In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (which would trigger 911 Assist); however, SYNC tries to contact emergency services if 911 Assist triggers. If a connected phone sustains damage or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911. Before making the call: • SYNC provides a short window of time (about 10 seconds) to cancel • SYNC says the following, or a similar message: “SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel.”

the call. If you fail to cancel the call, SYNC attempts to dial 911.

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically. 911 Assist May Not Work If • Your cellular phone or 911 Assist hardware sustains damage in a • The vehicle’s battery or SYNC system has no power. • The phones(s) previously paired or connected to the system are

crash.

thrown from the vehicle. 911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.

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Vehicle Health Report (If Equipped, United States Only)

WARNING: Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or

problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.

Note: Your Vehicle Health Report feature requires activation prior to use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your mobile phone. Before running a report, review the Vehicle Health Report Privacy Notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals. Cellular phone airtime usage may apply when reporting.

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The system allows you to check your vehicle’s overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information, such as: • Vehicle Diagnostic Information • Scheduled maintenance • Open Recalls and Field Service Actions • Items noted during vehicle inspections by your authorized dealer that

still need servicing.

Making a Report

If your vehicle is equipped with Navigation, touch the i (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the

touchscreen with the green tab. If you want to run a report by using the touchscreen, touch Apps > Vehicle Health Report.

To run a report by voice command, press the voice button on the steering wheel and, when prompted, say “Vehicle health report”.

Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information.

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SETTINGS

A. Clock B. Display C. Sound D. Vehicle E. Settings F. Help

Under this menu, you can set your clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature.

Clock Note: You cannot manually set the date. Your vehicle’s GPS does this for you. Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time. 1. Press the Settings icon > Clock. 2. Press + and − to adjust the time. From this screen, you can also make other adjustments, such as 12– or 24–hour mode, activate GPS time synchronization and have the system automatically update for new time zones.

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You can also turn the outside air temperature display on and off. It appears at the top center of the touchscreen, next to the time and date. The system automatically saves any updates you make to the settings.

Display You can adjust the touchscreen display through the touchscreen or by pressing the voice button on your steering wheel controls and when prompted, say, “Display settings”.

Press the Settings icon > Display, to access and make adjustments using the touchscreen.

dimmer.

feature. When set to Off, screen brightness does not change.

• Brightness allows you to make the screen display brighter or • Auto DIM, when set to On, lets you use the Auto Dim Manual Offset • Mode allows you to set the screen to a certain brightness or have the system automatically change based on the outside light level, or turn the display off. • If you select AUTO or NIGHT, you have the options of turning the display’s Auto Dim feature on or off and changing the Auto Dim Manual Offset feature. • Auto Dim Manual Offset allows you to adjust screen dimming as

the outside lighting conditions change from day to night. This feature also allows you to adjust screen brightness using the instrument panel dimming control.

Edit Wallpaper • You can have your touchscreen display the default photo or upload

your own.

Uploading Photos for Your Home Screen Wallpaper Note: You cannot load photos directly from your camera. You must access the photos either from your USB mass storage device or from an SD card. Note: Photographs with extremely large dimensions (such as 2048 x 1536) may not be compatible and appear as a blank (black) image on the display. Your system allows you to upload and view up to 32 photos. To access, press the Settings icon > Display > Edit Wallpaper, and then follow the system prompts to upload your photographs. Only the photograph(s), which meets the following conditions, display: • Compatible file formats are as follows: .jpg, .gif, .png, .bmp.

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• Each file must be 1.5 MB or less. • Recommended dimensions: 800 x 384. Sound

Press the Settings icon > Sound, then select from the following:

Sound Settings

DSP* Occupancy Mode* Speed Compensated Volume

Bass Midrange Treble Set Balance and Fade *If equipped.

Vehicle

Press the Settings icon > Vehicle, then select from the following:

• Ambient Lighting. • Vehicle Health Report. • Door Keypad Code. • Camera Settings. • Enable Valet Mode. Ambient Lighting (If Equipped) When activated, ambient lighting illuminates footwells and cupholders with a choice of colors. To access and make adjustments: 1. Press the Settings icon > Vehicle > Ambient Lighting. 2. Touch the desired color. 3. Use the scroll bar to increase or decrease the intensity. To turn the feature on or off, press the power button. Vehicle Health Report Turn Automatic Reminders on and off and set the mileage interval at which you would like to receive the reports. Press ? for more information on these selections. When done making your selections, press Run Vehicle Health Report Now if you want your report.

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Door Keypad Code To change the keypad code for your keyless entry keypad system: 1. Press the Settings icon > Vehicle > Door Keypad Code. 2. Enter your current factory code, then, when prompted, enter your

new code.

Camera Settings This menu allows you to access settings for your rear view camera. Press the Settings icon > Vehicle > Camera Settings, then select from the following settings: • Enhanced Park Aids. • Rear Camera Delay. Enable Valet Mode Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN. 1. Press the Settings icon > Vehicle > Enable Valet Mode. 2. Enter a four-digit pin twice, as prompted. After you press Continue, the system locks until you enter the PIN again. Note: If the system locks, and you need to reset the PIN, enter 3681 and the system unlocks. Settings Access and adjust system settings, voice features, as well as phone, navigation and wireless settings. System

Press the Settings icon > Settings > System, then select from the following:

Language

Distance Temperature

System Prompt Volume Touch Screen Button Beep

System

Select to have the touchscreen display in English, Spanish or French. Select to display units in kilometers or miles. Select to display units in Celsius or Fahrenheit. Adjust the volume of voice prompts from the system. Select to have the system beep to confirm choices made through the touchscreen.

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Touch Panel Button Beep

Keyboard Layout

Install Applications

Master Reset

Voice Control

System

Select to have the system beep to confirm button choices made through the climate or audio system. Have the touchscreen keyboard display in QWERTY or ABC format. Install any downloaded applications or view the current software licenses. Select to restore factory defaults. This erases all personal settings and personal data.

Press the Settings icon > Settings > Voice Control, then select from the following:

Interaction Mode

Confirmation Prompts

Media Candidate Lists

Phone Candidate Lists

Voice control

Standard interaction mode provides more detailed interaction and guidance. Advanced mode has less audible interaction and more tone prompts. Have the system ask you short questions if it has not clearly heard or understood your request. Note: Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings. Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off.

Voice Control Volume This allows you to adjust the system’s voice

volume level.

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Media Player

Press the Settings icon > Settings > Media Player, then select from the following:

Autoplay

Bluetooth Devices

Gracenote Database Info Gracenote Management

Cover Art Priority

Media player

When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process. When this feature is off, the system does not automatically switch to the inserted media source. Select to connect, disconnect, add or delete a device. You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle. This allows you to view the version level of the Gracenote Database. With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off. With this feature on, the Gracenote Database supplied cover art for your music files. This overrides any art from your device. This feature defaults to Media Player.

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Navigation

Press the Settings icon > Settings > Navigation, then select from the following:

Map Preferences

Route Preferences

Navigation Preferences

Navigation

Turn breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. Turn the Parking POI notification on and off. Preferred Route allows you to choose to have the system display the Shortest, Fastest or most Ecological route first. If you set Always Use Preferred Route to Yes, the system uses the selected route type to calculate only one route to the desired destination. Always Use Preferred Route bypasses route selection in destination programming. The system only calculates one route based on the preferred route setting. Eco Time Penalty allows you to select a low, medium or high cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route. Have the system avoid freeways. Have the system avoid tollroads. Have the system avoid ferries or car trains. Have the system use high-occupancy vehicle lanes. Have the system use guidance prompts. Have the system automatically fill-in State/Province information.

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Traffic Preferences

Avoid Areas

Navigation

Have the system display areas where roadwork occurs. Have the system display incident icons. Have the system display areas where difficult driving conditions may occur. Have the system display areas where snow and ice on the road may occur. Have the system display any smog alerts. Have the system display weather warnings. Have the system display where there may be reduced visibility. Have the system turn on your radio for traffic announcements. Have the system avoid traffic problems automatically. Switch traffic alert notifications on and off. Have the system display accident icons. Have the system display traffic jam icons. Have the system display closed roads. Enter specific areas that you would like to avoid on planned navigation routes.

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Phone Settings

Press the Settings icon > Settings > Phone, then select from the following:

Bluetooth Devices

Bluetooth Do Not Disturb

911 Assist

Phone Ringer

Text Message Notification

Internet Data Connection

Manage Phonebook

Roaming Warning

Phone

Connect, disconnect, add or delete a device, as well as save it as a favorite. Turn Bluetooth on and off. Have all calls go directly to your voice mail and not ring inside your vehicle. With this feature turned on, text message notifications are also suppressed and do not ring inside your vehicle. Turn on or turn off the 911 Assist feature. See 911 Assist in the SYNC applications and services section. Select the type of notification for phone calls - ring tone, beep, text to speech, or have it be silent. Select the type of notification for text messages - alert tone, beep, text to speech, or have it be silent. If compatible with your phone, you can adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. Access features, such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook. Have the system alert you when in Roaming mode.

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Wireless & Internet Your system has a Wi-Fi feature that creates a wireless network within your vehicle, thereby allowing other devices (such as personal computers or phones) in your vehicle to speak to each other, share files or play games. Using this Wi-Fi feature, everyone in your vehicle can also gain access the internet if you have a USB mobile broadband connection inside your vehicle, your phone supports personal area networking and if you park outside a wireless hotspot.

Press the Settings icon > Settings > Wireless & Internet, then select from the following:

Wi-Fi Settings

Wireless & Internet Wi-Fi Network (Client) Mode turns the Wi-Fi feature on and off in your vehicle. Make sure you turn it on for connectivity purposes. Choose a Wireless Network allows you to use a previously stored wireless network. You can categorize by alphabetical listing, priority and signal strength. You can also choose to search for a network, connect to a network, disconnect from a network, receive more information, prioritize a network or delete a network. Gateway (Access Point) Mode makes SYNC an access point for a phone or a computer when turned on. This forms the local area network within your vehicle for things, such as game playing, file transfer and internet browsing. Press ? for more information. Gateway (Access Point) Settings allows you to view and change settings for using SYNC as the internet gateway. Gateway (Access Point) Device List allows you to view recent connections to your Wi-Fi system.

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USB Mobile Broadband

Bluetooth Settings

Prioritize Connection Methods

Wireless & Internet Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must turn on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection. (USB mobile broadband settings may not display if the device is already on.) You can select the following: Country, Carrier, Phone Number, User Name and Password. Shows you the currently paired devices as well as giving you your typical Bluetooth options to connect, disconnect, set as favorite, delete and add device. Bluetooth is a registered trademark of the Bluetooth SIG. Choose your connection methods and change them as needed. You can select to Change Order and have the system either always attempt to connect using a USB mobile broadband or using Wi-Fi.

The Wi-Fi CERTIFIED Logo is a certification mark of the Wi-Fi Alliance.

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Help

Press the Settings icon > Help, then select from the following:

Where Am I?

System Information

Help

View your vehicle’s current location, if your vehicle is equipped with navigation. If your vehicle is not equipped with navigation, nothing displays. Touchscreen system serial number. Your vehicle identification number (VIN). Touchscreen system software version. Navigation system version. Map database version. Sirius satellite radio electronic serial number (ESN). Gracenote Database Information and Library version.

Software Licenses View the licenses for any software and applications

Driving Restrictions 911 Assist

installed on your system. Certain features are not accessible when your vehicle is moving. Turn on and turn off the 911 Assist feature. See 911
Assist in the SYNC applications and services section. In Case of Emergency (ICE) Speed Dial allows you to save up to two numbers as ICE contacts for quick access if there is an emergency. Select Edit to access your phonebook and then select the desired contacts. The numbers then appear as options on this screen for the ICE 1 and ICE 2 buttons. The ICE contacts you select appear at the end of the 911
Assist call process. View categorized lists of voice commands.

Voice Command List To access Help using the voice commands, press the voice button, then, after the tone, say “Help”. The system provides allowable voice commands for the current mode.

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CLIMATE Touch the lower right corner on the touchscreen to access your climate control features. Depending on your vehicle line and option package, your climate screen may look different from this screen. Note: You can switch temperature units between Fahrenheit and Celsius. See Settings in this chapter.

I H G F

A. Power: Touch the button to switch the system on and off. Switching off the climate control system prevents outside air from entering the vehicle. B. Passenger settings: • Touch the + or – to increase or decrease the air temperature on the • Touch the heated seat icon to switch the heated seat off and on (if • Touch the climate-controlled seat icon to switch the • Touch DUAL to switch separate passenger side temperature controls

climate-controlled seat off and on (if equipped).

passenger side of the vehicle.

equipped).

off and on. When you switch off DUAL, the passenger side temperature changes to match the driver side temperature. Note: The passenger side temperature and the DUAL indicator automatically turn on when the passenger is adjusting their temperature control.

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C. Fan speed: Touch + or - to increase or decrease the volume of air circulated in your vehicle.

Note: When the system is controlling the fan speed automatically, all the fan speed indicators turn off.

and on.

D. Rear: Touch to access the rear climate control. Rear climate control settings appear at the bottom of the screen. • Touch the power icon to turn the rear climate control functions off • Touch Rear Control to allow the rear seat passengers to adjust the rear climate settings. Touch it again to prevent the rear seat passengers from adjusting the settings. Rear Control automatically turns off when you use the touchscreen to adjust the rear climate settings.

• Touch + or – to adjust the temperature. • To adjust fan speed, touch + or – next to the fan icon. • Touch Rear again to close the rear controls. Closing the rear climate control functions does not affect their current settings.

E. Recirculated air: Touch the button to switch between outside air and recirculated air. When you select recirculated air, the air currently in the passenger compartment recirculates. This may reduce the time needed to cool the interior (when used with A/C) and may reduce unwanted odors from entering your vehicle.

Note: Recirculated air may turn off automatically (or be prevented from turning on) in all airflow modes except MAX A/C to reduce risk of fogging.

F. MAX A/C: Touch the button to maximize cooling. Recirculated air flows through the instrument panel vents, air conditioning automatically turns on, and the fan automatically adjusts to the highest speed. G. A/C: Touch the button to switch the air conditioning compressor on or off. Use air conditioning with recirculated air to improve cooling performance and efficiency.

Note: In certain conditions, the air conditioning compressor may continue to operate even after you switch off the air conditioning with the A/C button.

H. AUTO: Touch the button to switch on automatic operation. Select the desired temperature using the temperature control. The system adjusts fan speed, air distribution, air conditioning operation, and selects outside air or recirculated air to heat or cool the vehicle in order to maintain the desired temperature. You can also use the AUTO button to switch off dual zone operation by touching and holding the button for more than two seconds.

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I. Heated rear window: Turns the heated rear window on and off. See Heated windows and mirrors in the Climate Control chapter. J. Defrost: Touch the button to distribute air to the windshield vents and de-mister. Air distribution to instrument panel and footwell vents turn off. You can use this setting to defog and clear the windshield of a thin covering of ice. K. Manual controls: Touch these buttons to switch airflow from the windshield, instrument panel, or footwell vents on or off. The system can distribute air through any combination of these vents. L. Driver settings: Depending on your vehicle and option package, you may have the following features: • Touch the + or – to increase or decrease the air temperature on the • Touch the heated seat icon to switch the heated seat off and on (if • Touch the climate-controlled seat icon to switch the • Touch MyTemp to select your preset temperature setpoint. Touch • If your vehicle is equipped with a heated steering wheel, touch the

and hold MyTemp to save a new preset temperature setpoint.

climate-controlled seat off and on (if equipped).

passenger side of the vehicle.

equipped).

heated steering wheel icon to warm the steering wheel.

Note: If your vehicle is equipped with a wood-trimmed steering wheel, it does not heat between the 10 o’clock and 2 o’clock positions.

Climate Control Voice Commands

The following voice commands are available at the main menu level of a voice session. For example, press the voice button and after the prompt, “Say a command”; say any of the

following commands:

Climate control voice commands

“Climate automatic”

“Climate my temperature”

“Climate off” “Climate on”

“Climate temperature <15.5–29.5> degrees”

“Climate temperature <60–85> degrees”

“Help”

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There are additional climate control commands but in order to access them, you have to say “Climate” first, then when the system is ready to listen, you may say any of the following commands:

Additional climate control voice commands

“Automatic”

“A/C off” “A/C on”

“Defrost off” “Defrost on”

“Dual off”

“Fan decrease” “Fan increase”

“Floor on”

“Max A/C off” “Max A/C on”

“My temp”

“Off” “On”

“Panel floor on”

“Panel on”

“Rear defrost off” “Rear defrost on”

“Recirc off” “Recirc on”

“Temperature”*

“Temperature <15.5–29.5> degrees”

“Temperature <60–85> degrees”

“Temperature decrease”

“Temperature high”

“Temperature increase”

“Temperature low” “Windshield floor on”

“Help”

*If you have said “Temperature”, you can say any of the commands in the following “Temperature” chart.

“TEMPERATURE”

“High” “Low”

“<15.5–29.5> degrees”

“<60–85> degrees”

“Help”

NAVIGATION SYSTEM (IF EQUIPPED) Note: The navigation SD card must be in the SD card slot to operate the navigation system. If you need a replacement SD card, see your authorized dealer. Note: The SD card slot is spring-loaded. To remove the SD card, just push the card in and release it. Do not attempt to pull the card out to remove it; this could cause damage.

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Your navigation system is comprised of two main features, destination mode and map mode. To set a destination, press the green corner of your touchscreen, then Dest when it appears. See Setting a destination later in this chapter. To view the navigation map and your vehicle’s current location, touch the green bar in the upper right hand corner of the touchscreen, or, press Dest > Map. See Map mode later in this chapter.

Setting a Destination Press the green corner of your touchscreen, then Dest when it appears. Choose any of the following:

Destination selections

My Home Favorites Previous Destinations Point of Interest Emergency 1. Enter the necessary information into the highlighted text fields (in

Street Address Intersection City Center Map Edit Route Cancel Route

any order). For address destination entry, Go! appears once you enter all the necessary information. Pressing Go! makes the address location appear on the map. If you choose Previous Destination, the last 20 destinations you have selected appear.

2. Select Set as Dest to make this your destination. You can also

choose to set this as a waypoint (have the system route to this point on the way to your current destination) or save it as a favorite. The system considers any Avoid Areas selections in its route calculation.

3. Choose from up to three different types of routes, and then select

Start Route. • Fastest Route: Uses the fastest moving roads possible. • Shortest Route: Uses the shortest distance possible. • Eco Route: Uses the most fuel-efficient route.

You can cancel the route or have the system demo the route for you. Select Route Prefs to set route preferences like avoiding freeways, tollroads, ferries and car trains as well as to use or not use high-occupancy vehicle lanes. (High-occupancy vehicle lanes are also known as carpool or diamond lanes. People who ride in buses, vanpools or carpools use these lanes.) Note: If your vehicle is on a recognized road and you do not press the Start Route button, the system defaults to the Fastest Route option and begins guidance.

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During route guidance, you can press the talking bubble icon that appears in the upper right navigation corner (green bar) if you want the system to repeat route guidance information. When the system repeats the last guidance instruction, it updates the distance to the next guidance instruction, since it detects when the vehicle is moving.

Point of Interest (POI) Categories Your system offers a variety of points of interest categories.

Main categories

Food/Drink & Dining Travel & Transportation Financial Emergency Community Health & Medicine Within these main categories, there are subcategories which contain more listings:

Automotive Shopping Entertainment & Arts Recreation & Sports Government Domestic Services

Subcategories

Restaurant

Golf

Parking

Home & Garden

Personal Care Services Automobile Dealership

Government Office

Public Transit

Education

To expand these listings, press the + in front of the point of interest listing. When programming a point of interest destination, the system allows you to sort the resulting lists alphabetically, by distance or by cityseekr listings (if available). Pressing the Search Areas button allows you to search for points of interest nearby, near a city or state or near a destination, if a route is active. Pressing the Search By Name button allows you to directly enter the point of interest name into the system by using the keyboard.

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cityseekr (If Available) Note: cityseekr point of interest information is limited to approximately 912 cities (881 in the United States, 20 in Canada and 11 in Mexico).

cityseekr, when available, is a service that provides more information about certain points of interest such as restaurants, hotels and attractions. When you have selected a point of interest, the location and information appear, such as address and phone number. If cityseekr lists the point of

interest, more information is available, such as a brief description, hotel check-in and checkout times or restaurant hours. Press More Information for a longer review, a list of services and facilities, the average room or meal price as well as the website link. This screen displays either a facility photo (if available) or point of interest icons, such as:

Hotel

Coffeehouse

Food & Drink

Nightlife

Attraction

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This icon appears when your selection exists in multiple categories within the system.

When you are viewing more information for hotels, cityseekr also tells you if the hotel has certain services and facilities using icons.

Hotel services and facilities

Restaurant Business Center Handicap Facilities Laundry Refrigerator

24 Hr Room Service Fitness Center Internet Access Pool Wi-Fi

For restaurants, cityseekr can provide information, such as star rating, average cost, review, handicap access, hours of operation, and website address. For hotels, cityseekr can provide information, such as star rating, price category, review, check-in and check-out times, hotel service icons and website address.

Setting Your Navigation Preferences Select settings for the system to take into account when planning your route.

Press the Settings icon > Settings > Navigation.

Map Preferences Breadcrumbs displays your vehicle’s previously traveled route with white dots. Turn this feature ON or OFF. Turn List Format allows you to choose to have the system display your turn list Top to Bottom or Bottom to Top. Parking POI Notification sets the automatic parking points of interest notification. Turn this feature ON or OFF. When parking points of interest notification is on, the icons display on the map when you get close to your destination. This may not be very useful in dense areas, and may clutter the map when other points of interest display.

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Route Preferences Preferred Route allows you to choose to have the system display the Shortest, Fastest or most Ecological route first. If you set Always Use Preferred Route to Yes, the system uses the selected route type to calculate only one route to the desired destination. Always Use Preferred Route bypasses route selection in destination programming. The system only calculates one route based on the preferred route setting. Eco Time Penalty allows you to select a low, medium or high cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route. Avoid features allows you to choose to have the system avoid freeways, toll roads, ferries and car trains when planning your route. Turn these features ON or OFF. Use HOV Lanes allows you to choose to have the system use high-occupancy vehicle lanes, if available, when planning your route. Navigation Preferences Guidance Prompts allows you to choose to have the system use Voice & Tones or Tone Only on your programmed route. Auto - Fill State/Province allows you have the system automatically fill in the state and province based on the information already entered into the system. Turn this feature ON or OFF. Traffic Preferences Avoid Traffic Problems allows you to choose how you want the system to handle traffic problems along your route. • Automatic: Have the system reroute you to avoid traffic incidents

that develop and impact the current route. The system does not provide a traffic alert notification.

• Manual: Have the system always provide a traffic alert notification for traffic incidents along the planned route. You have a choice to accept or ignore the notification before making the route deviation.

Traffic Alert Notification allows you to choose have the system display traffic alert notifications. Other traffic alert features allows you to turn on certain, or all, traffic icons on the map such as road work, incident, accidents and closed roads. Scroll down to view all the different types of alerts. Turn these features ON or OFF.

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Avoid Areas Avoid Areas allows you to choose areas which you want the system to avoid when calculating a route for you. Press Add to program an entry. Once you make a selection, the system tries to avoid the area(s) if possible for all routes. To delete a selection, choose the listing on the screen. When the screen changes to Avoid Areas Edit, you can press Delete at the bottom right of the screen.

Map Mode Press the green bar in the upper right area of the touchscreen to view map mode. Map mode shows advanced viewing comprised of both 2D city maps as well as 3D landmarks (when available). 2D city maps show detailed outlines of buildings, visible land use and land elements and detailed railway infrastructure for the most essential cities around the globe. These maps also contain features, such as town blocks, building footprints, and railways. 3D landmarks appear as clear, visible objects that are typically recognizable and have a certain tourist value. The 3D landmarks appear in 3D map mode only. Coverage varies, and improves with updated map releases.

Change the appearance of the map display by repeatedly pressing the arrow button in the upper left corner of the screen. It toggles between three different map modes: Heading up, North up, and 3D.

Heading up (2D map) always shows the direction of forward travel to be upward on the screen. This view is available for map scales up to 2.5 miles (4 kilometers). The system remembers this setting for larger map scales, but shows the map in North up only.

If the scale returns below this level, the system restores Heading up.

North up (2D map) always shows the northern direction to be upward on the screen.

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3D map mode provides an elevated perspective of the map. This viewing angle can be adjusted and the map can be rotated 180
degrees by touching the map twice, and then dragging your finger along the shaded bar with arrows at the bottom of the map.

View switches between full map, street list and exit view in route guidance. Menu displays a pop-up box that allows direct access to navigation settings, View/Edit Route, Sirius Travel Link, Guidance Mute and Cancel Route.

Press the speaker button on the map to mute route guidance. When the light on the button illuminates, the feature is on. The speaker button appears on the map only when route guidance is active. Re-center the map by pressing this icon whenever you scroll the map away from your vehicle’s current location.

Auto Zoom Press the green bar to access map mode, then select the + or - zoom button to bring up the zoom level and Auto buttons on the touchscreen. When you press Auto, Auto Zoom turns on and Auto displays in the bottom left corner of the screen in the map scale. The map zoom level then synchronizes with vehicle speed. The slower your vehicle is traveling, the farther in the map zooms in; the faster your vehicle is traveling, the farther the map zooms out. To turn the feature off, just press the + or - button again. In 3D mode, rotate the map view by swiping your finger across the shaded bar with the arrows. The ETA box under the zoom buttons appears when a route is active and displays the distance and time to your destination. If the button is pressed, a pop up appears with the destination listed (and waypoint if applicable) along with mileage and time to destination. You may also select to have either the estimated time to reach your destination or your estimated arrival time. Map Icons

Vehicle mark shows the current location of your vehicle. It stays in the center of the map display, except when in scroll mode.

Scroll cursor allows you to scroll the map; the fixed icon is in the center of the screen. The map position closest to the cursor is in a window on the top center part of the screen.

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Address book entry default icon(s) indicates the location on the map of an address book entry. This is the default symbol shown after the entry has been stored to the Address Book by any method other than the map. You can select from any of the

22 icons available. You can use each icon more than once.

Home indicates the location on the map currently stored as the home position. You can only save one address from the Address Book as your Home entry. You cannot change this icon.

POI (Point Of Interest) icons indicate locations of any point of interest categories you choose to display on the map. You can choose to display three point of interest categories on the map at one time. Starting point indicates the starting point of a planned route.

Waypoints indicates the location of a waypoint on the map. The number inside the circle is different for each waypoint and represents the position of the waypoint in the route list.

Destination symbol indicates the ending point of a planned route.

Next maneuver point indicates the location of the next turn on the planned route.

No GPS symbol indicates that insufficient GPS satellite signals are available for accurate map positioning. This icon may display under normal operation in an area with poor GPS access.

Quick-touch Buttons When in map mode, touch anywhere on the map display to access more features. Set as Dest Touch this button to select a scrolled location on the map as your destination. You may scroll the map by pressing your index finger on the map display. When you reach the desired location, simply let go and then touch Set as Dest.

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Set as Waypoint Touch this button to set the current location as a waypoint. Save to Favorites Touch this button to save the current location to your favorites. POI Icons Touch this button to select icons to display on the map. You can select up to three icons to display on the map at the same time. Turn these ON or OFF. Cancel Route Touch this button to cancel the active route. View/Edit Route Access these features when a route is active: • View Route • Edit Destination/Waypoints • Edit Turn List • Detour • Edit Route Preferences • Edit Traffic Preferences • Cancel Route. Nokia is the digital map provider for the navigation application. If you find map data errors, you may report them directly to Nokia by going to http://mapreporter.navteq.com. Nokia evaluates all reported map errors and responds with the result of their investigation by e-mail.

Navigation Map Updates Annual navigation map updates are available for purchase through your dealership, by calling 1-866-4NAVTEQ (1-866-462-8837) (in Mexico, call 01-800-557-5539) or going to www.navigation.com/sync. You need to specify the make and model of your vehicle to determine if there is an update available.

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Navigation Voice Commands

When in navigation mode, press the voice button on the steering wheel control. After the tone, say any of the following commands:

Navigation system voice commands

“Cancel next waypoint”1

“Cancel route”1
“Destination”2

“Destination ”

“Destination ”

“Destination favorites”

“Destination home”

“Destination intersection”

“Destination nearest ”

“Destination nearest POI” “Destination play nametags”

“Destination POI”

“Destination POI category”

“Destination previous destination”

“Destination street address”

“Detour”1

“Navigation”3

“Navigation voice volume decrease”1
“Navigation voice volume increase”1

“Repeat instruction”

“Show 3D”

“Show heading up”

“Show map”

“Show north up” “Show route”1
“Show turn list”1

“Voice guidance off” “Voice guidance on”

“Where am I?”

“Zoom in” “Zoom out”

“Help”

1This command is only available when a navigation route is active. 2If you have said the command, “Destination”, you may say any of the above commands or commands in the following Destination chart. 3If you have said the command, “Navigation”, you may say any of the above commands or commands in the following Navigation chart.

“DESTINATION”

“”

“”

“Favorites”

“Home”

“Intersection”

“Nearest ”

“Nearest POI”

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“DESTINATION”

“Play nametags” “POI category”

“Previous destination”

“Street address”

“Help”

“NAVIGATION”

“Destination”* “Zoom city”

“Zoom country”

“Zoom in minimum” “Zoom out maximum”

“Zoom province”

“Zoom state” “Zoom street”

“Zoom to ”

“Help”

*If you have said, “Destination”, you may say any of the commands in the Destination chart. One-shot Destination Street Address When you say either “Navigation destination street address” or “Destination street address”, the system asks you to say the full address. The system displays an example on-screen. You can then speak the address naturally, such as “One two three four Main Street, Anytown”.

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TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone’s compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Phone issues

Issue

There is excessive background noise during a phone call. During a call, I can hear the other person but they cannot hear me. SYNC is not able to download my phonebook.

Possible cause(s)

The audio control settings on your phone may be affecting SYNC performance. Possible phone malfunction.

• This is a phone-dependent feature, OR • Possible phone malfunction.

Possible solution(s)

Review your phone’s user guide regarding audio adjustments.

Try turning off the device, resetting the device, removing the device’s battery, then trying again. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • Use the SYNCmyphone feature available on the website.

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Phone issues

Possible cause(s) Limitations on your phone’s capability.

Issue

The system says Phonebook Downloaded but my phonebook in SYNC is empty or is missing contacts.

I am having trouble connecting my phone to SYNC.

• This is a phone-dependent feature, OR • Possible phone malfunction.

Text messaging is not working on SYNC.

• This is a phone-dependent feature, OR • Possible phone malfunction.

Possible solution(s)

• Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • If the missing contacts are stored on your SIM card, try moving them to the device memory. • Remove any pictures or special ring tones associated with the missing contact. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try deleting your device from SYNC, deleting SYNC from your device and trying again. • Check the security and auto accept/prompt always settings relative to the SYNC Bluetooth connection on your phone. • Update your device’s software firmware. • Turn off the Auto phonebook download setting. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again.

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USB and media issues Possible cause(s) Possible device malfunction.

Possible solution(s) • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Make sure you are using the manufacturer’s cable. • Make sure the USB cable is properly inserted into the device and the vehicle’s USB port. • Make sure that the device does not have an auto-install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures.

Make sure the device is connected to SYNC and that you have pressed play on your device.

• Make sure that all song details are populated. • Some devices require you to change the USB settings from mass storage to MTP class.

Issue

I am having trouble connecting my device.

SYNC does not recognize my device when I turn on the car. Bluetooth audio does not stream.

SYNC does not recognize music that is on my device.

This is a device limitation.

• This is a phone-dependent feature, OR • The device is not connected. • Your music files may not contain the proper artist, song title, album or genre information, OR • The file may be corrupted, OR • The song may have copyright protection which does not allow it to play.

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Vehicle Health Report and SYNC Services (Traffic, Directions and

Issue

I received a text that the Vehicle Health Report is not activated.

I am unable to retrieve the report on the website, or I receive a system error.

I am unable to submit a report.

I heard a commercial when I tried to use Traffic, Directions and Information.

Information) issues Possible cause(s) • Your account may not be activated on the website, OR • You may have the wrong VIN (vehicle identification number) listed. The preferred dealer information did not load correctly.

• This could be due to your phone’s compatibility, OR • Bad signal strength, OR • Your phone may not be activated on the website. • The phone in use is not activated, OR • Your phone has ID blocker active.

Possible solution(s)

• This is a free feature, but you must first register online to use it. • Make sure that your VIN is correctly listed in your account.

When you register your account, you must list a preferred dealer. If one is already listed, try selecting another dealer and logging out. Log back in and change it back to your preferred dealer and retrieve the report. • Update your mobile number in your account on the website. • Make sure you have full signal strength and that your Bluetooth volume level has been turned up. • Try deleting your phone and performing a clean pairing.

• This is a free feature, but you must first register online to use it. • Turn off ID blocker on your phone as the system recognizes you by your phone number. • Make sure the currently connected phone is the same one that is registered on your SyncMyRide account.

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Issue

SYNC does not understand what I am saying.

SYNC does not understand the name of a song or artist.

Voice command issues Possible cause(s) • You may be using the wrong voice commands,

OR• You may be

speaking too soon or at the wrong time. • You may be using the wrong voice commands,

OR• You may not be

saying the name exactly as it is saved, OR • The system may not be reading the name the same way you are saying it.

Possible solution(s) • Review the Phone voice commands and the Media voice commands at the beginning of their respective sections. • Be aware that the microphone for SYNC is either in your rear view mirror or in the headliner just above the windshield. • Review the media voice commands at the beginning of the media section. • Say the song or artist exactly as listed. If you say, “Play Artist Prince”, the system does not play music by Prince and the Revolution or Prince and the New Power Generation. • Make sure you are saying the complete title, such as “California remix featuring Jennifer Nettles”. • If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, “Play L-O-L-A”. • Do not use special characters in the title as the system does not recognize them.

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Voice command issues Possible cause(s) • You may be using the wrong voice commands,

Issue

SYNC does not understand or is calling the wrong contact when I want to make a call.

Possible solution(s) • Review the phone voice commands at the beginning of the phone section. • Make sure you are saying the contacts exactly as listed. For example, if a contact is saved as Joe Wilson, say “Call Joe Wilson”. • The system works better if you list full names, such as “Joe Wilson” rather than “Joe”. • Do not use special characters such as 123 or ICE, as the system does not recognize them. • If contacts are saved in CAPS, you have to spell them. JAKE requires you to say, “Call J-A-K-E”.

OR• You may not be

saying the name exactly as it is saved, OR • Contacts in your phonebook may be very short and similar, or they may contain special characters, OR • Your phonebook contacts may be saved in CAPS.

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MyFord Touch System Reset

The MyFord Touch system has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow a 1-2 minutes for the system reset to complete. You may then resume using the SYNC system.