2015 Ford Explorer Owners Manual

trailer tires.

Load Placement To help minimize how trailer movement affects your vehicle when driving: • Load the heaviest items closest to the trailer floor. • Load the heaviest items centered between the left and right side • Load the heaviest items above the trailer axles or just slightly forward toward the trailer tongue. Do not allow the final trailer tongue weight to go above or below 10–15% of the loaded trailer weight. • Select a tow bar with the correct rise or drop. When both the loaded vehicle and trailer are connected, the trailer frame should be level, or slightly angled down toward your vehicle, when viewed from the side.

When driving with a trailer or payload, a slight takeoff vibration or shudder may be present due to the increased payload weight. You can find more information about proper trailer loading and setting your vehicle up for towing under Load limit in the Load Carrying chapter. You can also find information in the RV and Trailer Towing Guide available at your authorized dealer.

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TRAILER SWAY CONTROL (IF EQUIPPED)

WARNING: Turning off trailer sway control increases the risk of loss of vehicle control, serious injury or death. Ford does not recommend disabling this feature except in situations where speed reduction may be detrimental (such as hill climbing), the driver has significant trailer towing experience, and can control trailer sway and maintain safe operation.

Note: This feature does not prevent trailer sway, but reduces it once it begins. Note: This feature cannot stop all trailers from swaying. Note: In some cases, if vehicle speed is too high, the system may turn on multiple times, gradually reducing vehicle speed. This feature applies your vehicle brakes at individual wheels and, if necessary, reduces engine power. If the trailer begins to sway, the stability control light flashes. The first thing to do is slow your vehicle down, then pull safely to the side of the road and check for proper tongue load and trailer load distribution. See the Load Carrying chapter for specific loading information.

RECOMMENDED TOWING WEIGHTS Note: Do not exceed the trailer weight for your vehicle configuration listed in the chart below. Note: Be sure to take into consideration trailer frontal area. Do not exceed: • 20 feet2 (1.86 meters2) trailer frontal area if your vehicle is not • 40 feet2 (3.72 meters2) trailer frontal area if your vehicle is equipped

equipped with a trailer towing package.

with a trailer towing package

Note: For high altitude operation, reduce the gross combined weight by 2% per 1000 feet (300 meters) starting at the 1000 foot (300 meter) elevation point. Note: Certain states require electric trailer brakes for trailers over a specified weight. Be sure to check state regulations for this specified weight. The maximum trailer weights listed may be limited to this specified weight, as your vehicle’s electrical system may not include the wiring connector needed to activate electric trailer brakes.

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Your vehicle may tow a trailer provided the maximum trailer weight is less than or equal to the maximum trailer weight listed for your vehicle configuration on the following chart. Engine

Maximum GCWR Maximum trailer weight

2.0L GTDI 3.5L TiVCT1
3.5L TiVCT2

Front-wheel drive vehicles

6880 lb (3120 kg) 6940 lb (3147 kg) 9980 lb (4526 kg)

2000 lb (907 kg) 2000 lb (907 kg) 5000 lb (2267 kg)3

Four-wheel drive vehicles

2000 lb (907 kg) 2000 lb (907 kg) 5000 lb (2267 kg) 5000 lb (2267 kg)

7110 lb (3224 kg) 7400 lb (3356 kg) 10160 lb (4608 kg) 10400 lb (4717 kg)

3.5L TiVCT1
3.5L GTDI1
3.5L TiVCT2
3.5L GTDI2
1Without trailer towing package. 2With trailer towing package. 3For towing trailers up to 3500 pounds (1588 kilograms), use a weight-carrying hitch and ball. For towing trailers over 3500 pounds (1588 kilograms), up to the maximum trailer weight, we recommend you use a weight-distributing hitch.

(1600 kilometers).

ESSENTIAL TOWING CHECKS Follow these guidelines for safe towing: • Do not tow a trailer until you drive your vehicle at least 1000 miles • Consult your local motor vehicle laws for towing a trailer. • See the instructions included with towing accessories for the proper • Service your vehicle more frequently if you tow a trailer. See your • If you use a rental trailer, follow the instructions the rental agency

installation and adjustment specifications.

scheduled maintenance information.

gives you.

For load specification terms found on the tire label and Safety Compliance label and for instructions on calculating your vehicle’s load, refer to Load limit in the Load Carrying chapter. Remember to account for the trailer tongue weight as part of your vehicle load when calculating the total vehicle weight.

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Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7–Pin Connector)

When attaching the trailer wiring connector to your vehicle, only use a proper fitting connector that works with the vehicle and trailer functions. If your vehicle has a trailer towing package, it may have a 7–pin connector. Some connectors may have the SAE J2863 logo, which confirms that it is the proper wiring connector and works correctly with your vehicle.

Color 1. Yellow 2. White 3. Blue 4. Green 5. Orange 6. Brown 7. Grey

Function Left turn signal and stop lamp Ground (-) Electric brakes Right turn signal and stop lamp Battery (+) Running lights Reverse lights

Trailer Hitch Cover Your vehicle is equipped with a removable trailer hitch trim cover. To remove the trim cover:

1. Loosen the two 1⁄4-turn fasteners (A) in the bottom of the cover by turning them counterclockwise. Pull the cover rearward to remove it. The fasteners remain attached to the cover.

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2. To reinstall the cover, insert the four plastic tabs on top of the cover into the corresponding slots (B), and push the cover into the bumper trim.

B B

B B

3. Hold the cover against the bumper trim and reinstall the two 1⁄4-turn fasteners by turning them clockwise.

Hitches Do not use a hitch that clamps onto your vehicle’s bumper. Use a load-carrying hitch. You must distribute the load in your trailer so that 10–15% of the total weight of the trailer is on the tongue. Do not to exceed the maximum tongue load of 500 pounds (227 kilograms) on a Class III receiver. Weight-Distributing Hitch

WARNING: Do not adjust a weight-distributing hitch to any position where the rear bumper of the vehicle is higher than it

was before attaching the trailer. Doing so will defeat the function of the weight-distributing hitch, which may cause unpredictable handling, and could result in serious personal injury.

When hooking-up a trailer using a weight-distributing hitch, always use the following procedure: 1. Park your vehicle, without the trailer, on a level surface. 2. Measure the height of the top of your vehicle’s front wheel opening

3. Attach the trailer to your vehicle without the weight-distributing bars

on the fender. This is H1.

connected.

4. Measure the height of the top of your vehicle’s front wheel opening

on the fender a second time. This is H2. Install and adjust the tension in the weight distributing bars so that the height of the front fender is approximately halfway between H1
and H2.

5.

6. Check that the trailer is level. If not level, adjust the ball height

accordingly and repeat Steps 3–6.

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Safety Chains Note: Never attach safety chains to the bumper. Always connect the safety chains to the hook retainers of your vehicle hitch. To connect the safety chains, cross them under the trailer tongue and allow enough slack for turning tight corners. Do not allow the chains to drag on the ground.

Trailer Brakes

WARNING: Do not connect a trailer’s hydraulic brake system directly to your vehicle’s brake system. Your vehicle may not have

enough braking power and your chances of having a collision greatly increase.

Electric brakes and manual, automatic or surge-type trailer brakes are safe if you install them properly and adjust them to the manufacturer’s specifications. The trailer brakes must meet local and federal regulations. The rating for the tow vehicle’s braking system operation is at the gross vehicle weight rating, not the gross combined weight rating. Separate functioning brake systems are required for safe control of towed vehicles and trailers weighing more than 1500 pounds (680 kilograms) when loaded.

Trailer Lamps

WARNING: Never connect any trailer lamp wiring to the vehicle’s tail lamp wiring; this may damage the electrical system resulting in a fire. Contact an authorized dealer as soon as possible for assistance in proper trailer tow wiring installation. Additional electrical equipment may be required.

Trailer lamps are required on most towed vehicles. Make sure all running lights, brake lights, turn signals and hazard lights are working.

Before Towing a Trailer Practice turning, stopping and backing up to get the feel of your vehicle-trailer combination before starting on a trip. When turning, make wider turns so the trailer wheels clear curbs and other obstacles.

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(800 kilometers).

When Towing a Trailer • Do not drive faster than 70 mph (113 km/h) during the first 500 miles • Do not make full-throttle starts. • Check your hitch, electrical connections and trailer wheel lug nuts • When stopped in congested or heavy traffic during hot weather, place the gearshift in position P to aid engine and transmission cooling and to help air conditioning performance.

thoroughly after you have traveled 50 miles (80 kilometers).

• Turn off the speed control with heavy loads or in hilly terrain. The speed control may turn off automatically when you are towing on long, steep grades.

• Shift to a lower gear when driving down a long or steep hill. Do not apply the brakes continuously, as they may overheat and become less effective.

• Use the Grade Assist or Tow/Haul feature when towing. These provide engine braking and help eliminate excessive transmission shifting for optimum fuel economy and transmission cooling. • Allow more distance for stopping with a trailer attached. Anticipate • Avoid parking on a grade. However, if you must park on a grade: 1. Turn the steering wheel to point your vehicle tires away from

stops and brake gradually.

traffic flow.

2. Set your vehicle parking brake. 3. Place the automatic transmission in position P. 4. Place wheel chocks in front and back of the trailer wheels.

(Chocks not included with vehicle.)

Launching or Retrieving a Boat or Personal Watercraft (PWC) Note: Disconnect the wiring to the trailer before backing the trailer into the water. Note: Reconnect the wiring to the trailer after removing the trailer from the water. When backing down a ramp during boat launching or retrieval: • Do not allow the static water level to rise above the bottom edge of • Do not allow waves to break higher than 6 inches (15 centimeters)

the rear bumper.

above the bottom edge of the rear bumper.

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Exceeding these limits may allow water to enter vehicle components: • Causing internal damage to the components. • Affecting driveability, emissions, and reliability. Replace the rear axle lubricant anytime the rear axle submerges in water. Water may have contaminated the rear axle lubricant, which does not normally require checking or changing unless it is leaking or other axle repair is required.

TRANSPORTING THE VEHICLE

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.

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It is acceptable to have your front-wheel drive vehicle towed from the front if using proper wheel lift equipment to raise the front wheels off the ground. When towing in this manner, the rear wheels can remain on the ground. Front-wheel drive vehicles must have the front wheels placed on a tow dolly when towing your vehicle from the rear using wheel lift equipment. This prevents damage to the transmission. Towing an all-wheel drive vehicle requires that all wheels be off the ground, such as using a wheel lift and dollies or flatbed equipment. This prevents damage to the transmission, all-wheel drive system and vehicle.

TOWING THE VEHICLE ON FOUR WHEELS

Emergency Towing If your vehicle becomes inoperable (without access to wheel dollies, car-hauling trailer, or flatbed transport vehicle), it can be flat-towed (all wheels on the ground, regardless of the powertrain and transmission configuration) under the following conditions: • Your vehicle is facing forward for towing in a forward direction. • Place the transmission in position N. See Automatic transmission in the Transmission chapter if you cannot move the transmission into N.

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 miles (80 kilometers). Recreational Towing Vehicles Equipped with a 2.0L Engine Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering your vehicle. See the Climate Control chapter. Follow these guidelines if you have a need for recreational towing, such as towing your vehicle behind a motorhome. We designed these guidelines to prevent damage to your transmission. Front-wheel drive vehicles CANNOT be flat-towed (all wheels on the ground) as vehicle or transmission damage may occur. You must place the front wheels on a two-wheel tow dolly. If you are using a tow dolly, follow the instructions specified by the equipment provider.

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Vehicles Equipped with a 3.5L or 3.7L Engine Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering your vehicle. See the Climate Control chapter. Follow these guidelines if you have a need for recreational towing, such as towing your vehicle behind a motorhome or truck. We designed these guidelines to prevent damage to your vehicle after it is hooked-up to the recreational vehicle or tow dolly. You can tow your front-wheel drive vehicle with all four wheels on the ground or with the front wheels off the ground by using a tow dolly. If you are using a tow dolly, follow the instructions specified by the equipment provider. If you are towing with all four wheels on the ground, see the following instructions. You can tow your all-wheel drive vehicle with all four wheels on the ground or with all four wheels off the ground using a vehicle transport trailer. Do not tow your all-wheel drive vehicle with the front wheels off the ground (by using a tow dolly) and the rear wheels on the ground. This causes damage to your all-wheel drive system. If you are using a vehicle transport trailer, follow the instruction specified by the equipment provider. If you are towing with all four wheels on the ground, see the following instructions. If you tow your vehicle with all four wheels on the ground: • Tow only in the forward direction. • Release the parking brake. • Place the transmission in position N. • Place the ignition in the accessory position. See the Starting and • Do not exceed 65 mph (105 km/h). • Start the engine and allow it to run for five minutes at the beginning of each day and every six hours thereafter. With the engine running and your foot on the brake, shift into position D and then into position R before shifting back into position N.

Stopping the Engine chapter.

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BREAKING-IN You need to break in new tires for approximately 300 miles (480 kilometers). During this time, your vehicle may exhibit some unique driving characteristics. Avoid driving too fast during the first 1000 miles (1600 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. Do not tow during the first 1000 miles (1600 kilometers).

less fuel than traveling at 65 mph [105 km/h]).

ECONOMICAL DRIVING Fuel economy is affected by several things, such as how you drive, the conditions you drive under and how you maintain your vehicle. There are some things to keep in mind that may improve your fuel economy: • Accelerate and slow down in a smooth, moderate fashion. • Drive at steady speeds without stopping. • Anticipate stops; slowing down may eliminate the need to stop. • Combine errands and minimize stop-and-go driving. • Close the windows for high-speed driving. • Drive at reasonable speeds (traveling at 55 mph [88 km/h] uses 15% • Keep the tires properly inflated and use only the recommended size. • Use the recommended engine oil. • Perform all regularly scheduled maintenance. There are also some things you may not want to do because they may reduce your fuel economy: • Sudden or hard accelerations. • Rev the engine before turning it off. • Idle for periods longer than one minute. • Warm up your vehicle on cold mornings. • Use the air conditioner or front defroster. • Use the speed control in hilly terrain. • Rest your foot on the brake pedal while driving. • Drive a heavily loaded vehicle or tow a trailer. • Carry unnecessary weight (approximately 1 mpg [0.4 km/L] is lost for

every 400 pounds [180 kilograms] of weight carried).

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• Add particular accessories to your vehicle (e.g.; bug deflectors, • Drive with the wheels out of alignment. DRIVING THROUGH WATER

rollbars or light bars, running boards, ski racks).

WARNING: Do not drive through flowing or deep water as you may lose control of your vehicle.

Note: Driving through standing water can cause vehicle damage. Note: Engine damage can occur if water enters the air filter. Before driving through standing water, check the depth. Never drive through water that is higher than the bottom of the front rocker area of your vehicle.

When driving through standing water, drive very slowly and do not stop your vehicle. Your brake performance and traction may be limited. After driving through water and as soon as it is safe to do so: • Lightly press the brake pedal to dry the brakes and to check that they work.

• Check that the horn works. • Check that the exterior lights work. • Turn the steering wheel to check that the steering power assist works. FLOOR MATS

WARNING: Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that leave the pedal

area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.

WARNING: Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal injury.

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WARNING: Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied

with your vehicle. Floor mats must be properly secured to both retention posts to make sure mats do not shift out of position.

WARNING: Never place floor mats or any other covering in the vehicle foot well that cannot be properly secured to prevent them from moving and interfering with the pedals or the ability to control the vehicle.

WARNING: Never place floor mats or any other covering on top of already installed floor mats. Floor mats should always rest on

top of vehicle carpeting surface and not another floor mat or other covering. Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation.

WARNING: Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that have been

removed for cleaning or replacement.

WARNING: Always make sure that objects cannot fall into the driver foot well while the vehicle is moving. Objects that are loose

can become trapped under the pedals causing a loss of vehicle control.

WARNING: Failure to properly follow floor mat installation or attachment instructions can potentially cause interference with

pedal operation causing a loss of vehicle control.

To install the floor mats, position the floor mat eyelet over the retention post and press down to lock in position. To remove the floor mat, reverse the installation procedure.

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ROADSIDE ASSISTANCE

Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary Roadside Assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24 hours a day, seven days a week. • For the coverage period listed on the Roadside Assistance Card

included in your Owner’s Manual portfolio.

responsibility).

supplied with a tire inflation kit).

Roadside assistance will cover: • A flat tire change with a good spare (except vehicles that have been • Battery jump start. • Lock-out assistance (key replacement cost is the customer’s • Fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters) of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period.

county maintained road, no recoveries.

• Winch out – available within 100 feet (30.5 meters) of a paved or • Towing – Ford eligible vehicles will be towed to an authorized dealer within 35 miles (56.3 kilometers) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3 kilometers) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 kilometers).

Roadside Assistance will include up to $200 coverage for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.

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Vehicles Sold in the United States: Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the owner’s manual portfolio in the glove compartment. United States Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest Ford dealership within 35 miles (56.3 kilometers). To obtain reimbursement information, United States Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts.

Vehicles Sold in Canada: Getting Roadside Assistance Canadian clients who require roadside assistance, call 1-800-665-2006.

Vehicles Sold in Canada: Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of this warranty guide and retain for future reference. Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006 or visit our website at www.ford.ca. Sykes Assistance Services Corporation administers the Roadside Assistance program. You must receive covered services in Canada or the continental United States. Coverage extends to vehicles that use public, non-seasonal, annually traveled roadways. Roadside Assistance coverage does not extend to vehicles involved in cross-country driving, logging, autocross and any other form of off-road use. Well maintained roads and surfaces help ensure safe travel for the supplier, and allow their representatives to perform service as per the standard operating procedures. In Remote Locations If our supplier cannot take your vehicle by road to the nearest authorized dealership, transportation by rail or water may be necessary. The program covers a tow to the dock or rail terminal and also to the dealership at the end of the trip. For rail or water transportation, however, contact your authorized dealer to confirm if you are eligible for additional coverage before you authorize or pay for the service. Call the Ford Roadside Assistance at 1-800-665-2006 for additional information.

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HAZARD WARNING FLASHERS

The hazard flasher control is located on the instrument panel by the radio. Use it when your vehicle is disabled and is creating a safety hazard for other motorists.

flash.

• Press the flasher control and all front and rear direction signals will • Press the flasher control again to turn them off. Note: With extended use, the flashers may run down your 12–volt battery.

FUEL SHUTOFF

WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury.

Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

In the event of a moderate to severe collision, this vehicle includes a fuel pump shutoff feature that stops the flow of fuel to the engine. Not every impact will cause a shutoff. Should your vehicle shut off after a collision, you may restart your vehicle. For vehicles equipped with a key system: 1. Switch off the ignition. 2. Switch on the ignition. 3. Repeat Steps 1 and 2 to re-enable fuel pump. For vehicles equipped with a push button start system: 1. Press the START/STOP button to switch off the ignition. 2. Press the brake pedal and press the START/STOP button to start the vehicle. 3. Remove your foot from the brake pedal and press the START/STOP button to switch off the ignition. 4. You can either attempt to start the engine by pressing the brake pedal and the START/STOP button, or switch on the ignition only by pressing the START/STOP button without pressing the brake pedal. Both ways re-enable the fuel system.

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Note: When you try to restart your vehicle after a fuel shutoff, the vehicle makes sure that various systems are safe to restart. Once your vehicle determines that the systems are safe, then the vehicle will allow you to restart. Note: In the event that your vehicle does not restart after your third attempt, contact an authorized dealer.

JUMP-STARTING THE VEHICLE

WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in

injury or vehicle damage.

WARNING: Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.

Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. When the battery is disconnected or a new battery is installed, the automatic transmission must relearn its shift strategy. As a result, the transmission may exhibit a combination of firm and soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation.

Preparing Your Vehicle Note: Use only a 12–volt supply to start your vehicle. Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 1. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 2. Check all battery terminals. Remove the positive terminal cover (if equipped) and any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 3. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off.

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Connecting the Jumper Cables

WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may

cause an explosion of the gases that surround the battery.

Note: Do not attach the negative (-) cable to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery.

1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery. 3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery. 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor or fuel injection system.

Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

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Jump Starting 1. Start the engine of the booster vehicle and run the engine at a moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

Removing the Jumper Cables Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. Remove the jumper cables in the reverse order that they were connected.

1. Remove the jumper cable from the ground metal surface. 2. Remove the jumper cable on the negative (-) terminal of the booster vehicle’s battery. 3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery. 4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery.

After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

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Customer Assistance

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training, equipment or both, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.

Away from Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing Address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com. These are some of the items that can be found online: • U.S. Dealer Locator by Dealer Name, City/State, or Zip Code • Owner Manuals • Maintenance Schedules • Recalls • Ford Extended Service Plans

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• Ford Genuine Accessories • Service specials and promotions. In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Twitter @FordServiceCA (English Canada) @FordServiceQC (Quebec) Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling or servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center. In order to help serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number (VIN) • Your telephone number (home and business) • The name of the authorized dealer and city where located • The vehicle’s current odometer reading. In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.

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Customer Assistance

In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18000 mi (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same nonconformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time). In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal

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Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resorting to BBB AUTO LINE is not required by those statutes.

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services You Need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within 40 days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201

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BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.

UTILIZING THE MEDIATION or ARBITRATION PROGRAM (CANADA ONLY) This pertains to vehicles delivered to authorized Canadian dealers. In those cases, where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation or arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straightforward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford

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of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States. If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected] For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673) If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr

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If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com. (Items in this catalog may be purchased by credit card, check or money order.)

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Obtaining a French Owner’s Manual A French owner’s manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section.

REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1–800–333–0510, or online at: http://www.tc.gc.ca/eng/roadsafety/menu.htm

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CHANGING A FUSE

Fuses

WARNING: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage

rating can cause severe wire damage and could start a fire.

If electrical components in your vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components.

15

FUSE SPECIFICATION CHART

Power Distribution Box

WARNING: Always disconnect the battery before servicing high current fuses.

WARNING: To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the

battery or refilling fluid reservoirs.

The power distribution box is located in the engine compartment. It has high-current fuses that protect your vehicle’s main electrical systems from overloads. If the battery has been disconnected and reconnected, see Changing the Vehicle Battery in the Maintenance chapter.

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98

77

97
96
76
75

95
74
73

94 93 92 91 90 89

72

71

70

69

68

67

88

66

54

53

52

51

50

49

48

47

46

45

87

86

85

84

83

82

81

80

79

78

65

64

63

62

61

60

59

58

57

56

55

44

43

42

41

40

39

38

37

36

35

34

33

32

31

30

29

28

27

26

25

15

14

13

12

11

10

24

23

22

21

20

19

18

17

16

The high-current fuses are coded as follows:

Fuse or relay

number

Fuse amp

rating

Protected components

10
11
12
13
14

15
16

— —

30A** 30A** 50A**

—

30A** 20A** 20A**

— — — — —

— —

Not used Not used Trailer brake control module Wipers, Front washer Anti-lock brake system pump Not used Power liftgate Moonroof Power point #2 (console rear) 3rd row rear seat release relay Rear window defroster relay Trailer tow battery charge relay Starter motor relay Engine cooling fan #2 high speed relay Fuel pump relay Not used

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Fuses

Fuse or relay

Fuse amp

Protected components

number

17
18
19
20
21
22
23

24
25
26

27
28
29

30

31

32
33

34
35

36
37

38

rating 40A** 40A** 30A** 20A** 20A** 30A** 30A**

30A**

—

40A**

20A** 30A** 40A**

40A**

25A**

— —

— —

— —

—

110-volt AC power point Front blower motor Starter motor Power point #1, cigar lighter Power point #3 (cargo area) Third row seat module Driver power seat, Memory module Trailer tow battery charge Not used Rear window defroster, Heated mirrors Power point (console) Climate controlled seats Engine cooling fan #1 high speed power, Engine cooling fan #1 and #2 low speed primary fuse Engine cooling fan #2 high speed fuse Engine cooling fan #1 and #2 low speed secondary fuse Auxiliary blower motor relay Engine cooling fan #1 and #2 low speed relay #2
Blower motor relay Engine cooling fan #1 high speed relay, Engine cooling fan #1 and #2 low speed relay #1
Not used Trailer tow right stop/turn lamps relay Trailer tow backup relay

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Fuse or relay

Fuse amp

Protected components

number

39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

54
55
56
57

58
59
60
61
62
63
64
65
66

rating 40A**

—

30A** 30A** 40A**

— 5A* — — — —

15A*

— — —

— —

15A* 20A*

10A* 10A* 10A* 20A* 10A* 15A* 15A* 30A*

—

Auxiliary blower motor Not used Second row heated seats Passenger seat Anti-lock brake system valves Rear washer relay Rain sensor Not used Not used Not used Not used Heated mirrors Not used Not used Trailer tow left stop/turn lamps relay Not used Wiper relay Transmission control module Left high-intensity discharge headlamps Alternator sensor Brake on/off switch Trailer tow back-up lamps Second row seat release Air conditioning clutch Trailer tow stop/turn lamps Rear wipers Fuel pump Powertrain control module relay

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Fuses

Fuse or relay

Fuse amp

Protected components

number

67

68
69

70

71
72
73
74
75
76
77
78

79
80
81
82
83
84
85
86

87
88

rating 20A*

20A* 20A*

10A*

— — — — — — —

20A*

5A* — —

15A*

—

20A*

—

7.5A*

5A* —

Vehicle power #2 (emission related powertrain components) Vehicle power #4 (ignition coils) Vehicle power #1 (powertrain control module) Vehicle power #3 (coil), All-wheel drive module, Air conditioning variable compressor control Not used Not used Not used Not used Not used Not used Trailer tow park lamps relay Right high-intensity discharge headlamps Adaptive cruise control Not used Not used Rear washer Not used Trailer tow park lamps Not used Powertrain control module keep-alive power, Powertrain control module relay, Canister vent solenoid Run/start relay coil Run/start relay

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Fuse or relay

Fuse amp

Protected components

number

89

90

91
92

93

94

95
96
97
98

rating

5A*

10A*

10A* 10A*

5A*

30A**

— — — —

Front blower relay coil, Electronic power assist steering module Powertrain control module, Transmission control module, Engine control module (2.0L engine) Adaptive cruise control Anti-lock brake system module, Plant EVAC and fill Rear blower motor, Rear defroster, Trailer tow battery charge relays Passenger compartment fuse panel run/start Not used Not used Not used Air conditioning clutch relay

*Mini Fuses **Cartridge Fuses

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Fuses

Passenger Compartment Fuse Panel The fuse panel is located below and to the left of the steering wheel by the brake pedal. Remove the panel cover to access the fuses. To remove a fuse use the fuse puller tool provided on the fuse panel cover.

10

11

12

13

14

15

16

17

18

19

20

21

49

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

48

40

41

42

43

44

45

46

47

The fuses are coded as follows:

Fuse or relay

Fuse amp

Protected components

number

rating

30A

15A 30A

10A

One-touch up and down driver front window Not used (spare) One-touch up and down passenger front window Interior demand lamps (overhead console, second row, cargo), Glove box lamp, Second and third row seat release, Visor lamps

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Fuse or relay

number

Fuse amp

rating

Protected components

10

11

12

13

14

15

16
17
18

19
20
21

20A 5A 7.5A 10A 10A

10A

10A

15A

15A

15A

15A

10A 10A 10A

20A 20A 10A

Amplifier Not used (spare) Memory seat module logic feed Not used (spare) 4-inch radio display, Power liftgate logic, Electronic finish panel, SYNC Run/accessory relay (wipers, rear washer), Rain sensor Instrument cluster, Heads-up display Interior courtesy lamps (overhead console, Second row, cargo), Puddle lamps, Console bin LED, Backlighting Right turn lamps, Right trailer tow turn/stop lamps Left turn lamps, Left trailer tow turn/stop lamps Reverse lamps, Stop lamps, High-mounted stop lamp Low beam headlamps (right) Low beam headlamps (left) Keypad illumination, Brake shift interlock, Start button run indicator, Passive anti-theft system, Powertrain control module wake-up, Rear seat power enable Memory seat power Locks Intelligent access, Keypad

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Fuses

Fuse or relay

number

Fuse amp

rating

Protected components

22
23

24

25
26
27
28

29

30
31
32

33
34

35

36
37

20A 15A

15A

15A 5A 20A 15A

20A

15A 5A 15A

10A 10A

5A

10A 10A

Horn relay Steering wheel control module, Intelligent access, Headlamp switch Datalink connector, Steering wheel control module Liftgate release Radio frequency module Intelligent access module Ignition switch, Push-button start switch Radio, Global positioning system module Front park lamps Trailer tow brake controller 110-volt AC power point, Power folding mirror, Power mirrors, One-touch up and down front windows, Door lock illumination, Memory switch illumination Occupant classification sensor Blind spot monitor, Rearview camera, Reverse sensing system, Lane departure warning module, Second row heated seats module Heads-up display, Climate control humidity sensor, Terrain management system, Hill descent switch, Headlamp switch ignition sensor Heated steering wheel Restraints control module

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Fuse or relay

Fuse amp

Protected components

number

38

39
40

41
42
43
44
45
46
47

48

49

rating

10A

15A 10A

7.5A 5A 10A 10A 5A 10A 15A

30A Circuit

Breaker

Delayed

accessory relay

Auto-dimming rearview mirror, Moonroof High beam headlamp shutters Rear park lamps, License plate lamps, Trailer tow park lamps Overdrive cancel, Tow/haul Not used (spare) Not used (spare) Not used (spare) Not used (spare) Climate control module Fog lamps, left and right turn signal mirror feed Rear power windows, Passenger power window, One-touch down (driver side only), Driver window switch Body control module

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Maintenance

GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of Ford authorized dealers who are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. To help you service your vehicle, we provide Scheduled Maintenance Information which makes tracking routine service easy. If your vehicle requires professional service, your authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle.

Precautions • Do not work on a hot engine. • Make sure that nothing gets caught in moving parts. • Do not work on a vehicle with the engine running in an enclosed • Keep all open flames and other burning material (such as cigarettes)

space, unless you are sure you have enough ventilation.

away from the battery and all fuel related parts.

Working with the Engine Off 1. Set the parking brake and shift to P (Park). 2. Turn off the engine and remove the key (if equipped). 3. Block the wheels.

Working with the Engine On

WARNING: To reduce the risk of vehicle damage or personal burn injuries, do not start your engine with the air cleaner

removed and do not remove it while the engine is running.

1. Set the parking brake and shift to position P (Park) . 2. Block the wheels.

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OPENING AND CLOSING THE HOOD

1. Inside the vehicle, pull the hood release handle located under the bottom left corner of the instrument panel.

2. Go to the front of the vehicle and release the auxiliary latch that is located under the front center of the hood. 3. Lift the hood. Note: Make sure the hood is properly closed.

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Maintenance

UNDER HOOD OVERVIEW