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WARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be
working properly. See your authorized dealer as soon as possible.
Understanding the gearshift positions of the electronically-controlled Continuously Variable Transmission (eCVT)
P (Park) This position locks the transmission and prevents the front wheels from turning. To put your vehicle in gear: • Start the engine • Release the parking brake • Depress the brake pedal • Move the gearshift lever into the desired gear To put your vehicle in P (Park): • Come to a complete stop • Move the gearshift lever and securely latch it in P (Park)
WARNING: Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the
LOCK position and remove the key whenever you leave your vehicle.
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R (Reverse) With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse). N (Neutral) With the gearshift lever in N (Neutral), the vehicle is free to roll; hold the brake pedal down while in this position. Because of the unique nature of the hybrid vehicle, the engine will not start in the N (Neutral) position. The vehicle does not charge the high voltage battery in the N (Neutral) position. Do not idle the vehicle in N (Neutral) for extended periods as this will discharge your high voltage battery. D (Drive) The normal driving position for the best fuel economy. L (Low) • Provides maximum engine braking. • The transmission may be shifted into L (Low) at any vehicle speed. WARNING: When parking, do not use the gearshift in place of the parking brake. Always set the parking brake fully and make
sure that the gearshift is securely latched in P (Park). Turn off the ignition whenever you leave your vehicle. Never leave your vehicle unattended while it is running. If you do not take these precautions, your vehicle may move unexpectedly and injure someone.
If your vehicle gets stuck in mud or snow If your vehicle gets stuck in mud or snow, it may be rocked out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear. Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur. Do not rock the vehicle for more than a minute or damage to the transmission and tires may occur, or the engine may overheat.
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REVERSE SENSING SYSTEM (IF EQUIPPED) The Reverse Sensing System (RSS) sounds a tone to warn the driver of obstacles near the rear bumper when R (Reverse) is selected and the vehicle is moving at speeds less than 3 mph (5 km/h). The system is not effective at speeds above 3 mph (5 km/h) and may not detect certain angular or moving objects.
WARNING: To help avoid personal injury, please read and understand the limitations of the reverse sensing system as contained in this section. Reverse sensing is only an aid for some (generally large and fixed) objects when moving in reverse on a flat surface at “parking speeds”. Inclement weather may also affect the function of the RSS; this may include reduced performance or a false activation.
WARNING: To help avoid personal injury, always use caution when in reverse and when using the RSS.
WARNING: This system is not designed to prevent contact with small or moving objects. The system is designed to provide a warning to assist the driver in detecting large stationary objects to avoid damaging the vehicle. The system may not detect smaller objects, particularly those close to the ground.
WARNING: Certain add-on devices such as large trailer hitches, bike or surfboard racks and any device that may block the normal detection zone of the RSS system may create false beeps.
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The RSS detects obstacles up to 6 feet (1.8 meters) from the rear bumper with a decreased coverage area at the outer corners of the bumper, (refer to the figures for approximate zone coverage areas). As you move closer to the obstacle, the rate of the tone increases. When the obstacle is less than 10 inches (25.0 cm) away, the tone will sound continuously. If the RSS detects a stationary or receding object further than 10 inches (25.0 cm) from the side of the vehicle, the tone will sound for only three seconds. Once the system detects an object approaching, the tone will sound again.
The RSS automatically turns on when the gear selector is placed in R (Reverse) and the ignition is on. An RSS control located on the instrument panel allows the driver to turn the RSS on and off. To turn the RSS off, the ignition must be on. The system will remain off until either the RSS control is pressed again or the ignition is turned off, then on again. An indicator light on the control will illuminate when the system is turned off. If the indicator light illuminates when the RSS is not turned off, it may indicate a failure in the RSS. Keep the RSS sensors (located on the rear bumper/fascia) free from snow, ice and large accumulations of dirt (do not clean the sensors with sharp objects). If the sensors are covered, it will affect the accuracy of the RSS. If your vehicle sustains damage to the rear bumper/fascia, leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alarms.
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FOUR WHEEL DRIVE (4WD) SYSTEM (IF EQUIPPED)
WARNING: For important information regarding safe operation of this type of vehicle, see Preparing to drive your vehicle in
this chapter.
Your vehicle is equipped with an intelligent 4WD System that continuously monitors vehicle conditions and automatically adjusts the power distribution between the front and rear wheels. It combines transparent all-surface operation with highly capable four-wheel drive. The 4WD system is always active and requires no driver input. It is capable of handling all road conditions, including street and highway driving as well as off-road and winter driving.
Driving off-road with truck and utility vehicles 4WD vehicles are specially equipped for driving on sand, snow, mud and rough terrain and have operating characteristics that are somewhat different from conventional vehicles, both on and off the road. How your vehicle differs from other vehicles Truck and utility vehicles can differ from some other vehicles. Your vehicle may be higher to allow it to travel over rough terrain without getting hung up or damaging underbody components. The differences that make your vehicle so versatile also make it handle differently than an ordinary passenger car. Maintain steering wheel control at all times, especially in rough terrain. Since sudden changes in terrain can result in abrupt steering wheel motion, make sure you grip the steering wheel from the outside. Do not grip the spokes. Drive cautiously to avoid vehicle damage from concealed objects such as rocks and stumps. You should either know the terrain or examine maps of the area before driving. Map out your route before driving in the area. To maintain steering and braking control of your vehicle, you must have all four wheels on the ground and they must be rolling, not sliding or spinning. Basic operating principles • Drive slower in strong crosswinds which can affect the normal steering • Be extremely careful when driving on pavement made slippery by
characteristics of your vehicle.
loose sand, water, gravel, snow or ice.
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If your vehicle goes off the edge of the pavement • If your vehicle goes off the edge of the pavement, slow down, but avoid severe brake application, and ease the vehicle back onto the pavement only after reducing your speed. Do not turn the steering wheel too sharply while returning to the road surface.
• It may be safer to stay on the apron or shoulder of the road and slow
down gradually before returning to the pavement. You may lose control if you do not slow down or if you turn the steering wheel too sharply or abruptly.
• It often may be less risky to strike small objects, such as highway
reflectors, with minor damage to your vehicle rather than attempt a sudden return to the pavement which could cause the vehicle to slide sideways out of control or roll over. Remember, your safety and the safety of others should be your primary concern.
WARNING: Vehicles with a higher center of gravity such as utility and four-wheel drive vehicles handle differently than vehicles with a lower center of gravity. Utility and four-wheel drive vehicles are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. Avoid sharp turns, excessive speed and abrupt maneuvers in these vehicles. Failure to drive cautiously could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.
If your vehicle gets stuck If your vehicle gets stuck in mud or snow it may be rocked out by shifting between forward and reverse gears, stopping between shifts, in a steady pattern. Press lightly on the accelerator in each gear. Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur. Do not rock the vehicle for more than a few minutes or damage to the transmission and tires may occur or the engine may overheat.
WARNING: Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the
LOCK position and remove the key whenever you leave your vehicle.
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WARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be
working properly. See your authorized dealer.
WARNING: Do not spin the wheels at over 35 mph (56 km/h). The tires may fail and injure a passenger or bystander.
Emergency maneuvers • In an unavoidable emergency situation where a sudden sharp turn must be made, remember to avoid “over-driving” your vehicle, i.e., turn the steering wheel only as rapidly and as far as required to avoid the emergency. Excessive steering will result in less vehicle control, not more. Additionally, smooth variations of the accelerator and/or brake pedal pressure should be utilized if changes in vehicle speed are required. Avoid abrupt steering, acceleration or braking which could result in an increased risk of loss of vehicle control, vehicle rollover and/or personal injury. Use all available road surface to return the vehicle to a safe direction of travel.
• In the event of an emergency stop, avoid skidding the tires and do not
attempt any sharp steering wheel movements.
WARNING: Vehicles with a higher center of gravity such as utility and four-wheel drive vehicles handle differently than vehicles with a lower center of gravity. Utility and four-wheel drive vehicles are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. Avoid sharp turns, excessive speed and abrupt maneuvers in these vehicles. Failure to drive cautiously could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. • If the vehicle goes from one type of surface to another (i.e., from concrete to gravel) there will be a change in the way the vehicle responds to a maneuver (steering, acceleration or braking). Again, avoid these abrupt inputs.
Sand When driving over sand, try to keep all four wheels on the most solid area of the trail. Avoid reducing the tire pressures and drive steadily through the terrain. Apply the accelerator slowly and avoid spinning the wheels.
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Avoid excessive speed because vehicle momentum can work against you and cause the vehicle to become stuck to the point that assistance may be required from another vehicle. Remember, you may be able to back out the way you came if you proceed with caution. Mud and water If you must drive through high water, drive slowly. Traction or brake capability may be limited. When driving through water, determine the depth; avoid water higher than the bottom of the hubs (if possible) and proceed slowly. If the ignition system gets wet, the vehicle may stall. Once through water, always try the brakes. Wet brakes do not stop the vehicle as effectively as dry brakes. Drying can be improved by moving your vehicle slowly while applying light pressure on the brake pedal. Be cautious of sudden changes in vehicle speed or direction when you are driving in mud. Even 4WD vehicles can lose traction in slick mud. As when you are driving over sand, apply the accelerator slowly and avoid spinning your wheels. If the vehicle does slide, steer in the direction of the slide until you regain control of the vehicle. If the transmission, transfer case or front axle are submerged in water, their fluids should be checked and changed, if necessary. Driving through deep water may damage the transmission. If the front or rear axle is submerged in water, the axle lubricant should be replaced. After driving through mud, clean off residue stuck to rotating driveshafts and tires. Excess mud stuck on tires and rotating driveshafts causes an imbalance that could damage drive components. “Tread Lightly” is an educational program designed to increase public awareness of land-use regulations and responsibilities in our nation’s wilderness areas. Ford Motor Company joins the U.S. Forest Service and the Bureau of Land Management in encouraging you to help preserve our national forest and other public and private lands by “treading lightly.”
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Driving on hilly or sloping terrain Although natural obstacles may make it necessary to travel diagonally up or down a hill or steep incline, you should always try to drive straight up or straight down. Avoid driving crosswise or turning on steep slopes or hills. A danger lies in losing traction, slipping sideways and possibly rolling over. Whenever driving on a hill, determine beforehand the route you will use. Do not drive over the crest of a hill without seeing what conditions are on the other side. Do not drive in reverse over a hill without the aid of an observer. If you do stall out, do not try to turn around because you might roll over. It is better to back down to a safe location. Apply just enough power to the wheels to climb the hill. Too much power will cause the tires to slip, spin or lose traction, resulting in loss of vehicle control.
Descend a hill in the same gear you would use to climb up the hill to avoid excessive brake application and brake overheating. Do not descend in neutral; instead, disengage overdrive or manually shift to a lower gear. When descending a steep hill, avoid sudden hard braking as you could lose control. When you brake hard, the front wheels can’t turn and if they aren’t turning, you won’t be able to steer. The front wheels have to be turning in order to steer the vehicle. Rapid pumping of the brake pedal will help you slow the vehicle and still maintain steering control. Since your vehicle has anti-lock brakes, apply the brakes steadily. Do not “pump” the brakes.
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Driving on snow and ice 4WD vehicles have advantages over 2WD vehicles in snow and ice but can skid like any other vehicle. Should you start to slide while driving on snowy or icy roads, turn the steering wheel in the direction of the slide until you regain control. Avoid sudden applications of power and quick changes of direction on snow and ice. Apply the accelerator slowly and steadily when starting from a full stop. Avoid sudden braking as well. Although a 4WD vehicle may accelerate better than a two-wheel drive vehicle in snow and ice, it won’t stop any faster, because as in other vehicles, braking occurs at all four wheels. Do not become overconfident as to road conditions. Make sure you allow sufficient distance between you and other vehicles for stopping; drive slower than usual. Since your vehicle is equipped with a Four Wheel Anti-Lock Brake System (ABS), apply the brake steadily. Do not “pump” the brakes. Refer to the Brakes section of this chapter for additional information on the operation of the anti-lock brake system. 4WD vehicles should be driven with traction devices as referred to in Using snow tires and traction devices in the Tires, Wheels and Loading chapter. Maintenance and Modifications The suspension and steering systems on your vehicle have been designed and tested to provide durable load carrying capability and predictable performance whether loaded or empty. For this reason, Ford Motor Company strongly recommends that you do not make modifications such as adding or removing parts (such as lift kits or stabilizer bars) or using replacement parts not equivalent to the original factory equipment. Any modifications to a vehicle that raise the center of gravity can make it more likely the vehicle will roll over as a result of a loss of control. Ford Motor Company recommends that caution be used with any vehicle equipped with a high load or device (such as ladder racks or pickup box cover). Failure to maintain your vehicle properly may void the warranty, increase your repair cost, reduce vehicle performance and operational capabilities and adversely affect driver and passenger safety. Frequent inspection of vehicle chassis components is recommended if the vehicle is subjected to heavy off-road usage.
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DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly especially when the depth is not known. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).
When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.
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ROADSIDE ASSISTANCE
Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24–hours, seven days a week • for the period of five years or 60,000 miles (100,000 km), whichever
occurs first on Ford and Mercury vehicles, and six years or 70,000 miles (110,000 km) on Lincoln vehicles.
responsibility)
Roadside assistance will cover: • a flat tire change with a good spare • battery jump start • lock-out assistance (key replacement cost is the customer’s • fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • winch out – available within 100 feet (30.5 meters) of a paved or • towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized dealer within 35 miles (56.3 km) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 km).
county maintained road, no recoveries.
Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services. If you need towing after the New Vehicle Limited Warranty period has ended, roadside assistance can arrange towing and charge your credit card unless the problem is covered by another Ford warranty. Ford will pay the tow charge under the other warranty.
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Canadian customers refer to your Customer Information Guide for information on: • coverage period • exact fuel amounts • towing of your disabled vehicle • emergency travel expense reimbursement • travel planning benefits In Canada, for uninterrupted Roadside Assistance coverage, you may purchase extended coverage prior to your Basic Warranty’s Roadside Assistance expiring. For more information and enrollment, contact 1–877–294–2582 or visit our website at www.ford.ca.
Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Customer Information Guide in the glove compartment. U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside Assistance, call 1-800-241-3673. Canadian customers who require roadside assistance, call 1-800-665-2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles. To obtain reimbursement information, U.S. Ford, Mercury and Lincoln vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts. Canadian customers who need to obtain reimbursement information, call 1–800–665–2006.
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HAZARD FLASHER CONTROL The hazard flasher is located on the steering column, just behind the steering wheel. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. Push in the flasher control and all front and rear direction signals will flash. Press the flasher control again to turn them off. Use it when your vehicle is disabled and is creating a safety hazard for other motorists. Note: With extended use, the flasher may run down your low voltage (underhood) battery.
FUEL PUMP/HIGH VOLTAGE SHUT-OFF SWITCHES The fuel pump shut-off switch stops the electric fuel pump from sending fuel to the engine and the high voltage shut-off switch shuts off power from the high voltage battery when your vehicle receives a substantial physical jolt. After an accident, if the engine does not start, one or both of the switches may have been activated.
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The fuel pump shut-off switch is located in the front passenger’s footwell, behind a flip-up cover.
The high voltage shut-off switch is located in the cargo area on the passenger side of the vehicle in the jack compartment, behind the jack access door. The switch is located behind the jack.
To reset the switch(es): 1. Turn the ignition to the off position. 2. Check the fuel system for leaks. 3. If no leaks are apparent, reset the switch by pushing in on the reset button. Both switches should be checked and reset. 4. Turn the ignition to the on position. 5. Wait a few seconds and return the key to the off position. 6. Make another check for leaks.
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If you see or smell fuel, do not reset the fuel pump shut-off or try to start your vehicle; you could injure yourself or others. Have all the passengers get out of the vehicle and call the local fire department or a towing service.
FUSES AND RELAYS
Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire. Standard fuse amperage rating and color
15
COLOR
Mini fuses
Grey Violet Pink Tan
Brown
Red Blue Yellow Natural Green
— — —
Standard
fuses
Grey Violet Pink Tan
Brown
Red Blue Yellow Natural Green
— — —
Maxi fuses
— — — — — — —
Yellow
—
Green Orange
Red Blue
Fuse rating
2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A
Cartridge
maxi fuses
— — — — — — — Blue — Pink Green Red Yellow
Fuse link cartridge
— — — — — — — Blue — Pink Green Red Yellow
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COLOR
Fuse rating
70A 80A
Mini fuses
Standard
fuses
— —
— —
Maxi fuses
Tan
Natural
Cartridge
maxi fuses
—
Black
Fuse link cartridge
Brown Black
Passenger compartment fuse panel The fuse panel is located on the right-hand side of the center console, by the instrument panel. Remove the panel cover to access the fuse cover. Press the tabs on the top and bottom of the fuse cover to remove.
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Protected Circuits
110V inverter Brake On/Off switch Sync module Moon roof Brake Shift Interlock (BSI), SPDJB, Keypad illumination Turn signals, Stop lamps Low beam headlamps (left) Low beam headlamps (right) Interior lights Backlighting Four wheel drive Power mirror switch Not used (spare) FCIM (radio buttons), Satellite radio, Front display module Climate control Not used (spare) All lock motor feeds, Liftgate release, Liftglass release Heated seat Rear wiper Datalink Fog lamps Park lamps High beam headlamps Horn relay Demand lamps Instrument panel cluster Ignition switch
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The fuses are coded as follows:
Fuse/Relay Location
Fuse Amp
Rating
10
11
12
13
1415
16
1718
19
20
21
22
23
24
25
26
2730A 15A 15A 30A 10A
20A 10A 10A 15A 15A 10A 7.5A 5A 10A
10A 15A 20A
20A 25A 15A 15A 15A 15A 20A 10A 10A 20A
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Fuse/Relay Location
Fuse Amp
Rating
Protected Circuits
28
29
30
31
32
33
34
3536
37
3839
40
4142
4344
4546
47
48
5A 5A 5A 10A 10A 10A 5A 10A
5A 10A 20A
20A
20A 15A
10A 10A
10A 5A
7.5A
30A Circuit
Breaker
Radio Instrument panel cluster Not used (spare) Restraints control module Not used (spare) Not used (spare) Not used (spare) Four wheel drive, EPAS (steering), 110V inverter module, Park aid module PATS transceiver Climate control Subwoofer/Amp (Audiophile radio) Radio, Radio amplifier (navigation) Front power point Driver/passenger door lock switches, Auto dimming mirror, Compass, Ambient lighting, Moon roof Not used (spare) Rear wiper logic, Heated seats relay, Instrument cluster Not used (spare) Front wiper logic, Blower motor relay OCS (restraints), PADI (restraints) Power windows
—
Delayed accessory relay
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Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.
WARNING: Always disconnect the low voltage (underhood) battery before servicing high current fuses.
WARNING: To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the
low voltage (underhood) battery or refilling fluid reservoirs.
If the low voltage (underhood) battery has been disconnected and reconnected, refer to the Low voltage (underhood) battery section of the Maintenance and Specifications chapter.
The fuses are coded as follows.
Fuse/Relay Location
Fuse Amp
Rating 80A Midi 125A Midi
15A* 30A** 20A** 40A**
Protected Circuits
Power steering control module SPDJB Heated mirror Rear defroster Rear power point Electric vacuum pump
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Fuse/Relay Location
10
11
12
13
1415
16
17
18
19
20
21A 21B 21C 21D 22
23
24
2526
Fuse Amp
Rating 10A*
—
15A* 5A* 50A** 30A**
—
40A** 10A* 10A* 50A**
40A** 40A** 50A** 30A**
— — — — —
15A* 15A* 10A* 5A*
20A*
Protected Circuits
Powertrain Control Module (PCM) Keep Alive power, PCM relay, Transmission control module, Canister vent Not used Liftgate latch Traction battery control module Brake control module Front wipers Not used Blower motor A/C clutch Heater/Coolant pump Traction Battery Control Module (TBCM) Cooling fan 1
Cooling fan 2
Brake control module solenoid Power seats A/C clutch relay Rear defroster relay Ignition relay Blower relay PCM relay Ignition coils Fuel injectors Transmission control module Traction battery control module, Thermal expansion valve Fuel pump, Traction battery control module232
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Protected Circuits
PCM (non-mil-malfunction indicator lamp) Heated Exhaust Gas Oxygen (HEGO) sensor, PCM (mil-on — malfunction indicator lamp) PCM power Cooling fan 1 relay Electric vacuum pump mechanical relay Cooling fan main relay Cooling fan 2 relay Reverse lamp relay Not used Heater pump relay Coolant pump relay Not used Liftgate latch relay A/C clutch diode PCM diode Not used Run/start, Reverse lamps Not used Not used
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Fuse/Relay Location
27
28
29
30A 30B30C 30D 31A 31B 31C 31D 31E 31F 32
33
34
35
36
37Fuse Amp
Rating 10A*
15A*
15A*
— —
— — — — — — — — — — —
10A*
— — * Mini fuse ** Cartridge fuse
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Auxiliary relay box The relay box is located in the engine compartment on the radiator support bracket.
Fuse/Relay
Fuse amp
Description
location
Relay
rating
— — — — 5A* — —
Electric vacuum pump (solid state) Not used Not used Not used Vacuum pump monitor Not used Not used
* Mini fuses **Cartridge fuse
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CHANGING A FLAT TIRE If you get a flat tire while driving: • do not brake heavily. • gradually decrease the vehicle’s speed. • hold the steering wheel firmly. • slowly move to a safe place on the side of the road. Your vehicle may be equipped with a conventional spare tire that is different in one or more of the following: type, brand, size, speed rating and tread design. If this is the case, this dissimilar spare tire is still rated for your vehicle loads (GAWR and GVWR). This temporary spare tire is not equipped with a Tire Pressure Monitor System (TPMS) sensor. Note: The tire pressure monitoring system (TPMS) indicator light will illuminate when the spare is in use. To restore the full functionality of the TPMS system, all road wheels equipped with the tire pressure monitoring sensors must be mounted on the vehicle. Have a flat tire serviced by an authorized dealer in order to prevent damage to the TPMS sensor, refer to Tire Pressure Monitoring System (TPMS) in the Tires, Wheels, and Loading chapter. Replace the spare tire with a road tire as soon as possible. During repairing or replacing of the flat tire, have the authorized dealer inspect the TPMS sensor for damage.
WARNING: The use of tire sealants may damage your Tire Pressure Monitoring System and should not be used.
WARNING: Refer to Tire Pressure Monitoring System (TPMS) in the Tire, Wheels and Loading chapter for important
information. If the tire pressure monitor sensor becomes damaged, it will no longer function.
Dissimilar spare tire/wheel information
WARNING: Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.
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Safety Compliance Label
If you have a dissimilar spare tire/wheel, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road tire/wheel that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only” molded in the sidewall 2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: “THIS TIRE AND WHEEL FOR TEMPORARY USE ONLY” When driving with one of the dissimilar spare tires listed above, do not: • Exceed 50 mph (80 km/h) • Load the vehicle beyond maximum vehicle load rating listed on the • Tow a trailer • Use snow chains on the end of the vehicle with the dissimilar spare • Use more than one dissimilar spare tire at a time • Use commercial car washing equipment • Try to repair the dissimilar spare tire Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability 3. Full-size dissimilar spare without label on wheel When driving with the full-size dissimilar spare tire/wheel, do not: • Exceed 70 mph (113 km/h) • Use more than one dissimilar spare tire/wheel at a time 236
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• Use commercial car washing equipment • Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability • All-Wheel driving capability (if applicable) • Load leveling adjustment (if applicable) When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack Drive cautiously when using a full-size dissimilar spare tire/wheel and seek service as soon as possible. Stopping and securing the vehicle 1. Park on a level surface, set the parking brake and activate the hazard flashers. 2. Place gearshift lever in P (Park) and turn engine off.
B R A K E R E L E A S E
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Removing the jack and tools The jack and tools are located in the right rear of the cargo area behind an access panel.
To remove jack from vehicle: 1. Release the thumbscrew on the bracket. 2. Release the retention clip on the upper part of the jack bracket. 3. Dislodge the jack from the bracket and carefully guide jack down and out through trim opening, upper end out first.
Remove the lug wrench from the jack in order to remove the spare tire from under the vehicle.
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Removing the spare tire or spare tire and tether (if equipped) 1. Insert the lug wrench through the access hole in the rear bumper. 2. Turn the handle counterclockwise and lower the spare tire until it can be slid rearward and the cable is slack. 3. Slide the retainer through the center of the wheel. If equipped with a tether, perform the following additional steps: 4. Lift the spare tire on end to access tether attachment (1).
5. Use the lug wrench to remove the lug nut from the spare tire tether.
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6. If not replacing the spare or flat tire to the underbody storage area, raise winch up into the installed position. 7. Use the attached fastener strap (2) to tie the tether end to the winch actuator shaft (if equipped).
Tire change procedure
WARNING: When one of the front wheels is off the ground, the transmission alone will not prevent the vehicle from moving or
slipping off the jack, even if the vehicle is in P (Park).
WARNING: To help prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in
both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.
WARNING: If the vehicle slips off the jack, you or someone else could be seriously injured.
WARNING: Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to
avoid the danger of being hit when operating the jack or changing the wheel.
1. Block the diagonally opposite wheel.
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2. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground.
Before placing the jack under the vehicle, NOTE the jack locations:
• Front View shown from rear of front tire. Position the jack directly below the protruding bolt.
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Roadside Emergencies • Rear View shown from forward of rear tire. Position the jack directly below the stud on the rear trailing arm.
3. Position the jack according to the guides and turn the jack handle clockwise until the tire is a maximum of 1 inch (25 mm) off the ground.
Be sure to place the jack away from the rear edge of the rocker to avoid damaging the rear tire spoiler (pictured).
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Never use the differentials as a jacking point.
WARNING: To lessen the risk of personal injury, do
not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.
4. Remove the lug nuts with the lug nut wrench. 5. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 6. Lower the wheel by turning the jack handle counterclockwise. 7. Remove the jack and fully tighten the lug nuts in the order shown. Refer to Wheel lug nut torque specifications later in this chapter for the proper lug nut torque specification.
Stowing the jack and tools Make sure the jack is fully lowered and reclip the tools onto the jack.
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Reinstall the jack and tools in the cargo area. To replace the jack in the vehicle, • guide the jack bottom first in the trim opening and position in the bracket (3), • secure the retention clip on the upper part of the jack (2), and • close the thumbscrew (1). Make sure the jack is fastened so it does not rattle when you drive.
Stowing the flat/spare tire Note: Failure to follow spare tire stowage instructions may result in failure of cable or loss of spare tire. If you are stowing a tire that requires reattaching it to the vehicle with a tether, perform these steps first, then proceed with the steps following. 1. Place tire on end with valve stem facing rearward, away from vehicle. 2. Place tether into bolt holes in wheel and attach lug nut using lug wrench.
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3. Lay the tire on the ground with the valve stem facing down. If your vehicle is equipped with aluminum wheels, remove the wheel ornament. 4. Slide the wheel partially under the vehicle and install the retainer through the center of the wheel. 5. Turn the jack handle clockwise until the tire is raised to its original position underneath the vehicle. The effort to turn the jack handle increases significantly as the tire contacts the frame. The spare tire carrier will ratchet when the tire is in the fully stowed position. The spare tire carrier has a built-in ratchet feature that will not allow you to overtighten. If the spare tire carrier ratchets with very little effort, take the vehicle to your authorized dealer for assistance at your earliest convenience. If your vehicle is equipped with a trailer hitch, guide the tire with one hand; keep the rear of the tire tilted down until the tire clears the bumper. 6. Check that the tire lies flat against the frame assembly. Push against the tire to make sure it is tightly seated under the vehicle. Loosen and retighten, if necessary. Failure to properly stow the spare tire may result in failure of the winch cable and loss of the spare tire. (Make sure that the tire does not contact the bumper.) 7. Repeat this tightness check procedure (every six months, per scheduled maintenance information), when servicing the spare tire pressure or at any time that the spare tire is disturbed through service of other components.
WHEEL LUG NUT TORQUE SPECIFICATIONS Retighten the lug nuts to the specified torque at 500 miles (800 km) after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.).
Bolt size
Wheel lug nut torque*
M12 x 1.5
* Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners.lb.ft. 100
N•m 135
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WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting
surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Ensure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion, resulting in loss of control.
Note: Inspect the wheel pilot hole prior to installation. If there is visible corrosion in wheel pilot hole, remove loose particles by wiping with clean rag and apply grease. Apply grease only to the wheel pilot hole surface by smearing a “dime” (1 square cm) sized glob of grease around the wheel pilot surface (1) with end of finger. DO NOT apply grease to lugnut/stud holes or wheel-to-brake surfaces.
RUNNING OUT OF FUEL If you have run out of fuel and need to refill the vehicle with a portable fuel container, see Running out of fuel in the Maintenance and Specifications chapter for proper fuel filling method using a portable fuel container and the included fuel filler funnel. Do not insert the nozzle of portable fuel containers or any type of aftermarket funnels into the Easy Fuel™ “no cap” fuel system as it can be damaged. You must use the included funnel in such circumstances.
WARNING: Do not insert the nozzle of portable fuel containers or aftermarket funnels into the Easy Fuel™ system. This could damage the fuel system and its seal, and may cause fuel to run onto the ground instead of filling the tank, all of which could result in serious personal injury.
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JUMP STARTING (LOW VOLTAGE [UNDERHOOD] BATTERY ONLY)
WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could
result in injury or vehicle damage.
WARNING: Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.
Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.
Preparing your vehicle If your low voltage (underhood) battery becomes disconnected or disabled for any reason, the vehicle controller must relearn the engine’s operating characteristics in order to operate it at maximum efficiency. This relearning process occurs the first time the vehicle is driven after reconnecting the low voltage battery. If the learning procedure does not have time to complete during the drive, the engine will continue to operate for 3-5 seconds after you turn the ignition off to complete the relearning process. This is a normal condition and will not re-occur until the low voltage battery is disconnected again. The brake system must also be reset. Refer to Low voltage (underhood) battery in the Maintenance and Specification chapter for more information. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off.
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Connecting the jumper cables
+–
+–
1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.
+–
+–
2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.
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+–
+–
3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.
+–
+–
4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points.
WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may
cause an explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.
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Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.
Removing the jumper cables
+–
+–
Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.
+–
+–
2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery.
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+–
+–
3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.
+–
+–
4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. On FWD vehicles, if your vehicle is to be towed from the front, ensure proper wheel lift equipment is used to raise the front wheels off the ground. The rear wheels can be left on the ground when towed in this fashion. If your vehicle is to be towed from the rear using wheel lift equipment, it is required that the front wheels (drive wheels) be placed on a dolly to prevent damage to the transmission. On 4WD vehicles, it is required that your vehicle be towed with a wheel lift and dollies or flatbed equipment with all the wheels off the ground to prevent damage to the automatic transmission, 4WD system or vehicle.
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Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. If the vehicle is towed by other means or incorrectly, vehicle damage may occur.
Emergency towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: • Vehicle is facing forward so that it is being towed in a forward • Place the transmission in N (Neutral). Refer to Brake shift interlock in the Driving chapter for specific instructions if you cannot move the gear shift lever into N (Neutral).
direction.
• Maximum speed is not to exceed 35 mph (56 km/h). • Maximum distance is 50 miles (80 km).
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GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized Ford, Lincoln, or Mercury dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.
Away from home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing Address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.genuineservice.com. • U.S. dealer locator by Dealer Name, City/State, or Zip Code • Owner Guides • Maintenance Schedules • Recalls • Ford Extended Service Plans • Ford Genuine Accessories • Service specials and promotions. 2542009 Escape Hybrid (ehv) Owners Guide, 2nd Printing USA (fus)
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In Canada: Mailing Address (Ford vehicles) Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Mailing Address (Lincoln vehicles) Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-387-9333
Online www.lincolncanada.com Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number (VIN) • Your telephone number (home and business) • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.255
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In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
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THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation and your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. You are not bound by the decision, but should you choose to accept the BBB AUTO LINE decision, Ford must abide by the accepted decision as well. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.257
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UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides the following: • Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items).
• Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 4,600 participating authorized dealers.
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If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Since this information is subject to change, please ask your authorized dealer for complete details about Ford Extended Service Plan coverage options, or visit the Ford ESP website at www.ford-esp.com.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a regional office or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Central America, the Caribbean, or the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected] If you are in another foreign country, contact the nearest authorized dealer. If the authorized dealer employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. Customers in the U.S. should call 1-800-392-3673.259
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ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com. (Items in this catalog may be purchased by credit card, check or money order.)Obtaining a French owner’s guide French Owner’s Guides can be obtained from your authorized dealer or by writing to: Ford Motor Company of Canada, Limited Service Publications CHQ202
The Canadian Road P.O. Box 2000
Oakville, ON, Canada L6J 5E4REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.
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To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1–800–333–0510.
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Cleaning
WASHING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is available from your authorized dealer. • Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted surfaces.
strong, direct sunlight.
• Never wash a vehicle that is “hot to the touch” or during exposure to • Always use a clean sponge or car wash mitt with plenty of water for • Dry the vehicle with a chamois or soft terry cloth towel in order to • It is especially important to wash the vehicle regularly during the
eliminate water spotting.
best results.
winter months, as dirt and road salt are difficult to remove and cause damage to the vehicle. • Immediately remove items such as gasoline, diesel fuel, bird droppings
car wash.
and insect deposits because they can cause damage to the vehicle’s paintwork and trim over time. Use Motorcraft Bug and Tar Remover (ZC-42) which is available from your authorized dealer. • Remove any exterior accessories, such as antennas, before entering a • Suntan lotions and insect repellents can damage any painted surface; if these substances come in contact with your vehicle, wash off as soon as possible. • Use care when washing the vehicle to ensure water and soap are not directed into the high voltage battery vent, located near the driver side rear window.
shampoo, such as Motorcraft Detail Wash (ZC-3-A).
Exterior chrome • Wash the vehicle first, using cool or lukewarm water and a neutral pH • Use Motorcraft Custom Bright Metal Cleaner (ZC-15), available from your authorized dealer. Apply the product as you would a wax to clean bumpers and other chrome parts; allow the cleaner to dry for a few minutes, then wipe off the haze with a clean, dry rag. • Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
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• After polishing chrome bumpers, apply a coating of Motorcraft
Premium Liquid Wax (ZC-53-A), available from your authorized dealer, or an equivalent quality product to help protect from environmental effects.
Cleaning
WAXING • Wash the vehicle first. • Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer, or an equivalent quality product.
• Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area. The paint sealant will “gray” or stain the parts over time.
spots, road salt and industrial fallout before repairing paint chips.
PAINT CHIPS Your authorized dealer has touch-up paint to match your vehicle’s color. Take your color code (printed on a sticker in the driver’s door jamb) to your authorized dealer to ensure you get the correct color. • Remove particles such as bird droppings, tree sap, insect deposits, tar • Always read the instructions before using the products. ALUMINUM WHEELS AND WHEEL COVERS Aluminum wheels and wheel covers are coated with a clearcoat paint finish. In order to maintain their shine: • Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
covers.
which is available from your authorized dealer. Heavy dirt and brake dust accumulation may require agitation with a sponge. Rinse thoroughly with a strong stream of water.
• Never apply any cleaning chemical to hot or warm wheel rims or • Some automatic car washes may cause damage to the finish on your wheel rims or covers. Chemical-strength cleaners, or cleaning chemicals, in combination with brush agitation to remove brake dust and dirt, could wear away the clearcoat finish over time.
• Do not use hydrofluoric acid-based or high caustic-based wheel • To remove tar and grease, use Motorcraft Bug and Tar Remover
cleaners, steel wool, fuels or strong household detergent.
(ZC-42), available from your authorized dealer.
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2009 Escape Hybrid (ehv) Owners Guide, 2nd Printing USA (fus)
Cleaning
ENGINE Engines are more efficient when they are clean because grease and dirt
