2008 Chevrolet Silverado Owners Manual

phosphate free. Quickly removes spots and stains from carpets, vinyl, and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.

5-123

Vehicle Identification

Vehicle Identification Number (VIN)

This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver side. It can be seen through the windshield from outside the vehicle. The VIN also appears on the Certification/Tire and Service Parts labels and the certificates of title and registration.

Engine Identification The eighth character in the VIN is the engine code. This code helps identify the vehicle’s engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 5-133 for your vehicle’s engine code.

Service Parts Identification Label This label is on the inside of the glove box. It is very helpful if you ever need to order parts. The label has the following information: (cid:127) Vehicle Identification Number (VIN) (cid:127) Model designation (cid:127) Paint information (cid:127) Production options and special equipment Do not remove this label from the vehicle.

5-124

Electrical System

Add-On Electrical Equipment Notice: Do not add anything electrical to your vehicle unless you check with your dealer/retailer first. Some electrical equipment can damage your vehicle and the damage would not be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain your vehicle’s battery, even if your vehicle is not operating. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 1-86.

Windshield Wiper Fuses The windshield wiper motor is protected by an internal circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem and not snow, etc., be sure to get it fixed.

Power Windows and Other Power Options Circuit breakers protect the power windows and other power accessories. If the current load is too heavy, the circuit breaker opens and then closes after a cool down period, protecting the circuit until the problem is fixed or goes away.

Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links. This greatly reduces the chance of fires caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. Fuses of the same amperage can be temporarily borrowed from another fuse location, if a fuse goes out. Replace the fuse as soon as you can.

5-125

Instrument Panel Fuse Block

The instrument panel fuse block access door is located on the driver side edge of the instrument panel.

Pull off the cover to access the fuse block.

5-126

Fuses

Usage

Rear Seats Rear Accessory Power Outlet Steering Wheel Controls Backlight Driver Door Module Dome Lamps, Driver Side Turn Signal Driver Side Turn Signal, Stoplamp

Fuses

Usage

Fuses

Usage

10
11

12

13
14
15
16
17
18
19
20
21

Instrument Panel Back Lighting Passenger Side Turn Signal, Stoplamp Universal Home Remote Power Door Lock 2 (Unlock Feature) Power Door Lock 2 (Lock Feature) Stoplamps, Center-High Mounted Stoplamp Rear Climate Controls Power Mirror Body Control Module (BCM) Accessory Power Outlets Interior Lamps Power Door Lock 1 (Unlock Feature) Rear Seat Entertainment Ultrasonic Rear Parking Assist Power Door Lock 1 (Lock Feature)

22
23
24

25

26

Driver Information Center (DIC) Not Used Not Used Driver Seat Module, Remote Keyless Entry System Driver Power Door Lock (Unlock Feature)

Circuit Breaker

Usage

LT DR

Driver Side Power Window Circuit Breaker

Harness Connector

LT DR BODY BODY

Usage

Driver Door Harness Connection Harness Connector Harness Connector

5-127

Center Instrument Panel Fuse Block The center instrument panel fuse block is located underneath the instrument panel, to the left of the steering column. Top View

Harness Connector

Usage

BODY 3

Body Harness Connector 3

HEADLINER 3 Headliner Harness Connector 3
HEADLINER 2 Headliner Harness Connector 2
HEADLINER 1 Headliner Harness Connector 1
SEO/UPFITTER Special Equipment Option Upfitter

Harness Connector

Circuit Breaker

Usage

CB1

CB2
CB3
CB4

Passenger Side Power Window Circuit Breaker Passenger Seat Circuit Breaker Driver Seat Circuit Breaker Rear Sliding Window

Harness Connector

BODY 2
BODY 1

Usage

Body Harness Connector 2
Body Harness Connector 1

5-128

Underhood Fuse Block If your vehicle has the DURAMAX® Diesel engine, see the DURAMAX® Diesel manual for more information. The underhood fuse block is located in the engine compartment, on the driver side of the vehicle.

Lift the cover to access the fuse block. Notice: Spilling liquid on any electrical components on your vehicle may damage it. Always keep the covers on any electrical component. To remove fuses, hold the end of the fuse between your thumb and index finger and pull straight out.

Fuses

Usage

Right Trailer Stop/Turn Lamp Electronic Suspension Control, Automatic Level Control Exhaust Left Trailer Stop/Turn Lamp Engine Controls Engine Control Module, Throttle Control

5-129

Fuses

Usage

Fuses

Usage

10
11
12

13

14

15

16

17
18
19
20
21

Trailer Brake Controller Front Washer Oxygen Sensor Antilock Brakes System 2
Trailer Back-up Lamps Driver Side Low-Beam Headlamp Engine Control Module (Battery) Fuel Injectors, Ignition Coils (Right Side) Transmission Control Module (Battery) Vehicle Back-up Lamps Passenger Side Low-Beam Headlamp Air Conditioning Compressor Oxygen Sensors Transmission Controls (Ignition) Fuel Pump Fuel System Control Module

22
23

24

25
26
27
28
29

30

31
32
33
34

35

36
37

Not Used Not Used Fuel Injectors, Ignition Coils (Left Side) Trailer Park Lamps Driver Side Park Lamps Passenger Side Park Lamps Fog Lamps Horn Passenger Side High-Beam Headlamp Daytime Running Lamps Driver Side High-Beam Headlamp Daytime Running Lights 2
Sunroof Key Ignition System, Theft Deterrent System Windshield Wiper SEO B2 Upfitter Usage (Battery)

5-130

Fuses

Usage

Fuses

Usage

38
39
40
41
42

43

44
45
46
47

48

49

50
51
52

Electric Adjustable Pedals Climate Controls (Battery) Airbag System (Ignition) Amplifier Audio System Miscellaneous (Ignition), Cruise Control Not Used Airbag System (Battery) Instrument Panel Cluster Power Take-Off Auxiliary Climate Control (Ignition), Compass-Temperature Mirror Center High-Mounted Stoplamp (CHMSL) Rear Defogger Heated Mirrors SEO B1 Upfitter Usage (Battery)

53

54

55

56

Cigarette Lighter, Auxiliary Power Outlet Automatic Level Control Compressor Relay, SEO Upfitter Usage Climate Controls (Ignition) Engine Control Module, Secondary Fuel Pump (Ignition)

J-Case Fuses

Usage

57
58
59
60
61
62
63
64
65

Cooling Fan 1
Not Used Heavy Duty Antilock Brake System Cooling Fan 2
Antilock Brake System 1
Starter Stud 2 (Trailer Brakes) Left Bussed Electrical Center 1
Not Used

5-131

J-Case Fuses

Usage

Relays

Usage

66
67

68

69
70
72
73

Heated Windshield Washer System Four-Wheel Drive System Stud 1 (Trailer Connector Battery Power) (Optional - 40A Fuse Required) Mid-Bussed Electrical Center 1
Climate Control Blower Not Used Left Bussed Electrical Center 2

Cooling Fan High Speed FAN HI Cooling Fan Low Speed FAN LO Cooling Fan Control FAN CNTRL Low-Beam Headlamp HDLP LO/HID Front Fog Lamps FOG LAMP Air Conditioning Compressor A/C CMPRSR Starter STRTR Powertrain PWR/TRN Fuel Pump FUEL PMP PRK LAMP Parking Lamps REAR DEFOG Rear Defogger RUN/CRANK

Switched Power

5-132

Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 6-14 for more information. If your vehicle has the DURAMAX® Diesel engine, see the DURAMAX® Diesel manual for more information.

Application

Capacities

English

Metric

Air Conditioning Refrigerant R134a

Cooling System

4.3L V6
4.8L V8
5.3L V8
6.0L V8 1500 Series 6.0L V8 2500, 3500 Series

Engine Oil with Filter

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8

For the air conditioning system refrigerant charge amount, see the refrigerant caution label located

under the hood. See your dealer for more

information.

16.5 qt 16.9 qt 16.9 qt 16.8 qt 16.4 qt

4.5 qt 6.0 qt

15.6 L 16.0 L 16.0 L 15.9 L 15.5 L

4.3 L 5.7 L

5-133

Application

Fuel Tank

1500 Series Standard and Short Box 1500 Series Long Box 2500 Series Standard Box 2500 Series and 3500 Series Long Box 3500 Series Chassis Cab 3500 Chassis Cab – Front Tank 3500 Chassis Cab – Rear Tank

Transmission Fluid (Pan Removal and Filter Replacement)

Auto 4-Speed Transmission 4L60-E Electronic Transmission Auto 4-Speed Transmission 4L70-E Super Duty Transmission Auto 6-Speed Transmission 6L80-E Auto 6-Speed Transmission 6L90-E Auto 6-Speed Transmission Allison

Capacities

English

26.0 gal 34.0 gal 26.0 gal 34.0 gal 50.0 gal 27.0 gal

23.0 gal (if equipped)

Metric

98.0 L 128.7 L 98.0 L 128.7 L 189.0 L 102.0 L 87.0 L

5.0 qt 5.0 qt 6.0 qt 6.3 qt 7.4 qt 1.6 qt 140 ft lb

4.7 L 4.7 L 5.7 L 6.0 L 7.0 L 1.5 L 190 Y

Transfer Case Fluid Wheel Nut Torque After refill, the level must be rechecked. Add enough engine coolant so that the fluid is within the proper operating range.

5-134

Engine Specifications

VIN Code

Transmission

Engine 4.3L V6
4.8L V8

5.3L V8 Flexible Fuel with Active Fuel Managementâ„¢

(Iron Block)

5.3L V8 Flexible Fuel with Active Fuel Managementâ„¢

(Aluminum Block) 5.3L V8 with Active Fuel Managementâ„¢

(Aluminum Block)

5.3L V8 with Active Fuel

Managementâ„¢ (Iron Block)

6.0L V8 (Iron Block) 6.0L V8 with Active Fuel Managementâ„¢

(Aluminum Block)

Automatic Automatic

Automatic

Spark Plug Gap 0.060 in (1.52 mm) 0.040 in (1.01 mm)

0.040 in (1.01 mm)

Automatic

0.040 in (1.01 mm)

Automatic

0.040 in (1.01 mm)

Automatic

Automatic

Automatic

0.040 in (1.01 mm)

0.040 in (1.01 mm)

0.040 in (1.01 mm)

5-135

✍ NOTES

5-136

Section 6

Maintenance Schedule

Maintenance Schedule ......................................6-2
Introduction ...................................................6-2
Maintenance Requirements ..............................6-2
Your Vehicle and the Environment ....................6-2
Using the Maintenance Schedule ......................6-2
Scheduled Maintenance (Gasoline Engine) .........6-4
Additional Required Services ............................6-6
Maintenance Footnotes (Gasoline Engine) ..........6-8
Owner Checks and Services ..........................6-10

At the First 100, 1,000 and 6,000 Miles

(160, 1 600 and 10 000 km) .......................6-10
At Each Fuel Fill ..........................................6-10
At Least Once a Month .................................6-11
At Least Once a Year ...................................6-12
Recommended Fluids and Lubricants ...............6-14
Maintenance Replacement Parts .....................6-16
Engine Drive Belt Routing ..............................6-17
Maintenance Record .....................................6-18

6-1

Maintenance Schedule

Introduction This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX Diesel manual. Important: Keep engine oil at the proper level and change as recommended.

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer/ retailer for details.

6-2

Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance might not be covered by warranty.

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.

Using the Maintenance Schedule We want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You might drive very short distances only a few times a week. Or you might drive long distances all the time in very hot, dusty weather. You might use your vehicle in making deliveries. Or you might drive it to work, to do errands, or in many other ways.

Because of all the different ways people use their vehicles, maintenance needs vary. You might need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your dealer/retailer. This schedule is for vehicles that: (cid:127) carry passengers and cargo within recommended

limits. You will find these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 4-36.

(cid:127) are driven on reasonable road surfaces within legal

driving limits.

(cid:127) are driven off-road in the recommended manner.

See Off-Road Driving on page 4-12.

(cid:127) use the recommended fuel. See Gasoline Octane

on page 5-6.

The services in Scheduled Maintenance (Gasoline Engine) on page 6-4 should be performed when indicated. See Additional Required Services on page 6-6
and Maintenance Footnotes (Gasoline Engine) on page 6-8 for further information.

{CAUTION:

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 5-5.

Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your dealer/retailer do these jobs. When you go to your dealer/retailer for your service needs, you will know that trained and supported service technicians will perform the work using genuine parts. If you want to purchase service information, see Service Publications Ordering Information on page 7-15. Owner Checks and Services on page 6-10 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition.

6-3

The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-14 and Maintenance Replacement Parts on page 6-16. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine parts from your dealer/retailer.

Scheduled Maintenance (Gasoline Engine) This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel manual. When the CHANGE ENGINE OIL SOON message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your dealer/retailer has trained service technicians who will perform this work using genuine parts and reset the system.

6-4

If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-18 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL SOON message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL SOON message comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year.

Scheduled Maintenance

Service

Maintenance I Maintenance II

Change engine oil and filter. See Engine Oil (Gasoline Engine) on page 5-15. Reset oil life system. See Engine Oil Life System on page 5-18. An Emission Control Service. Allison Transmission® only: Replace external transmission filter at the first maintenance service performed on the vehicle. Lubricate chassis components. See footnote #. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner filter or change indicator (if equipped). If necessary, replace filter. See Engine Air Cleaner/Filter (Gasoline Engines) on page 5-20. See footnote (p). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 5-83 and “Tire Wear Inspection” in At Least Once a Month on page 6-11. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f).

•

• •

•

• •

•

•

• •

•

•

• •

•

• • • • •

6-5

Scheduled Maintenance (cont’d) Service

Check transmission fluid level and add fluid as needed. Inspect shields, vehicles with diesel engine or with GVWR above 10,000 lbs (4 536 kg) only. See footnote (n).

Maintenance I Maintenance II

•

•

Additional Required Services This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel manual.

The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.

Service and Miles (Kilometers)

Additional Required Services 75,000

25,000
(40 000)

50,000
(80 000)

(120 000)

100,000
(160 000)

125,000
(200 000)

150,000
(240 000)

•

•

Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Vehicles without a filter restriction indicator: Replace engine air cleaner filter. See Engine Air Cleaner/Filter (Gasoline Engines) on page 5-20. Change automatic transmission fluid and filter (severe service). See footnote (h).

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

6-6

Additional Required Services (cont’d)

Service and Miles (Kilometers)

Change automatic transmission fluid and filter (normal service). Four-wheel drive only: Change transfer case fluid (extreme duty service). See footnotes (g) and (l). Four-wheel drive only: Change transfer case fluid (severe service). See footnotes (g) and (m). Four-wheel drive only: Change transfer case fluid (normal service). See footnote (g). Inspect evaporative control system. An Emission Control Service. See footnotes † and (k). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (q).

25,000
(40 000)

50,000
(80 000)

75,000

(120 000)

100,000
(160 000)

125,000
(200 000)

150,000
(240 000)

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

6-7

Maintenance Footnotes (Gasoline Engine) This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel manual. † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. # Lubricate the front suspension, steering linkage, and parking brake cable guides. Control arm ball joints on 2500/3500 series vehicles require lubrication but should not be lubricated unless their temperature is 10°F (−12°C) or higher, or they could be damaged. Control arm ball joints on 1500 series vehicles are maintenance-free. Vehicles used under severe commercial operating conditions require lubrication on a regular basis every 3,000 miles (5 000 km).

(a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect drum brake linings/shoes for wear or cracks. Inspect other brake parts, including drums, wheel cylinders, calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Visually check constant velocity joints, rubber boots, and axle seals for leaks. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings and clamps; replace with genuine parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Inspect wiper blades for wear, cracking, or contamination. Clean the windshield and wiper blades, if contaminated. Replace wiper blades that are worn or damaged. See Windshield Wiper Blade Replacement on page 5-67 and Windshield and Wiper Blades on page 5-120 for more information.

6-8

(e) Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Checking the Restraint Systems on page 1-88. (f) Lubricate all key lock cylinders, body door hinges, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, tailgate hinges, tailgate linkage, tailgate handle pivot points, latch bolt, fuel door hinge, locks, and folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

(h) Change automatic transmission fluid and filter if the vehicle Gross Vehicle Weight Rating (GVWR) is over 8600 lbs or if the vehicle is mainly driven under one or more of these conditions:

− In heavy city traffic where the outside temperature

regularly reaches 90°F (32°C) or higher.

− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police or delivery

service.

(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer/retailer perform this service. See Engine Coolant on page 5-29
for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (k) Inspect system. Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed.

6-9

(l) Extreme Duty Service: Change transfer case fluid if the vehicle is mainly driven off-road in four-wheel drive, or is used for heavy trailer towing. Farming, mining, forestry, and Department of Natural Resources (DNR) vehicles meet this definition. (m) Severe Service: Change transfer case fluid if the vehicle is mainly used for trailer towing or driven in city traffic, wet environment, or high ambient temperatures. (n) Vehicles with diesel engine or with GVWR above 10,000 lbs (4 536 kg) only: Inspect shields for damage or looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable to vehicles sold in the United States and recommended for vehicles sold in Canada. (p) If you drive regularly under dusty conditions, inspect the filter or change indicator (if equipped) at each engine oil change. (q) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary.

Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your dealer/retailer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-14.

At the First 100, 1,000 and 6,000
Miles (160, 1 600 and 10 000 km) For vehicles with dual wheels, check dual wheel nut torque. For proper torque, see Capacities and Specifications on page 5-133.

At Each Fuel Fill It is important to perform these underhood checks at each fuel fill.

6-10

It is important to check the engine oil

Engine Oil Level Check Notice: regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by your warranty. Check the engine oil level and add the proper oil if necessary. See Engine Oil (Gasoline Engine) on page 5-15. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-29. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.

At Least Once a Month Tire Inflation Check Inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 5-76. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 5-94. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 5-83.

6-11

At Least Once a Year Starter Switch Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough room

around the vehicle.

2. Firmly apply both the parking brake and the regular

brake. See Parking Brake on page 2-50. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your dealer/retailer for service.

Automatic Transmission Shift Lock Control System Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See Parking Brake

on page 2-50. Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your dealer/retailer for service.

6-12

Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position. (cid:127) The ignition should turn to LOCK/OFF only

when the shift lever is in PARK (P).

(cid:127) The ignition key should come out only in

LOCK/OFF.

Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission Park (P) Mechanism Check

{CAUTION:

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. (cid:127) To check the parking brake’s holding ability: With

the engine running and the transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

(cid:127) To check the PARK (P) mechanism’s holding ability:

With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Contact your dealer/retailer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

6-13

Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel manual. Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.

Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil (Gasoline Engine) on page 5-15. 50/50 mixture of clean, drinkable water and use only DEX-COOL® coolant. See Engine Coolant on page 5-29. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.

Optikleen® Washer Solvent.

Usage

Engine Oil

Engine Coolant

Hydraulic Brake

System

Windshield

Washer

6-14

Usage

Power Steering

System

Automatic

Transmission

Key Lock Cylinders

Floor Shift Linkage

Chassis

Lubrication

Front Axle

(1500 Series) -

Four-Wheel

Drive

Front Axle (1500 HD, 1500 AWD,

2500, 2500 HD,

and

3500 Series)

Fluid/Lubricant GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2
Category LB or GC-LB. Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

SAE 80W-90 Axle Lubricant (GM Part No. U.S. 89021671, in Canada 89021672).

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115.

Usage

Fluid/Lubricant

Usage

Fluid/Lubricant

Rear Axle

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115.

Transfer Case (Four-Wheel

Drive)

DEXRON®-VI Automatic Transmission Fluid.

Front Axle Propshaft Spline or One-Piece Propshaft

Spline

(Two-Wheel Drive with

4-Speed Auto.

Trans.)

Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830.

Rear Driveline Center Spline

Hood Hinges

Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Body Door Hinge Pins,

Tailgate Hinge and Linkage, Folding Seats, and Fuel Door

Hinge

Tailgate Handle

Pivot Points, Hinges, Latch

Bolt, and Linkage

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Weatherstrip Conditioning

Weatherstrip

Squeaks

Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teflon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437).

6-15

Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer. If your vehicle has the DURAMAX® diesel engine, see the DURAMAX® Diesel manual for more information.

Part

GM Part Number

ACDelco Part Number

15908915
15908916*

25010792
89017524

89017883
12571164
25877402

A3085C A3086C*

PF47
PF48

41-932
41-985

—

Wiper Blades – 21.6 inches (55.0 cm) *15908915 (A3085C) high-capacity air cleaner filter may be substituted.

Engine Air Cleaner/Filter

High Capacity Standard

Oil Filter

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8

Spark Plugs

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8

6-16

Engine Drive Belt Routing

V6 Engines

V8 Engines

(A) Air Conditioning Compressor If your vehicle has the DURAMAX ® Diesel engine, see the DURAMAX ® Diesel manual for more information.

6-17

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2. Any additional information from Owner Checks and Services on page 6-10 can be added on the following record pages. You should retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record

6-18

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

6-19

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

6-20

Section 7

Customer Assistance Information

Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for

Text Telephone (TTY) Users .........................7-5
Customer Assistance Offices ............................7-5
GM Mobility Reimbursement Program ................7-6
Roadside Assistance Program ..........................7-7
Scheduling Service Appointments .....................7-9
Courtesy Transportation ...................................7-9
Collision Damage Repair ................................7-11

Reporting Safety Defects ................................7-14

Reporting Safety Defects to the

United States Government ..........................7-14

Reporting Safety Defects to the

Canadian Government ................................7-14
Reporting Safety Defects to General Motors .....7-15
Service Publications Ordering Information .........7-15
Vehicle Data Recording and Privacy ................7-16
Event Data Recorders ...................................7-17
OnStar® ......................................................7-18
Navigation System ........................................7-18
Radio Frequency Identification (RFID) ..............7-18

7-1

We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identification Number (VIN). This is

available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. (cid:127) Dealership name and location. (cid:127) Vehicle delivery date and present mileage. When contacting Chevrolet, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest following Step One first.

STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the Better Business Bureau (BBB) Auto Line Program to enforce your rights.

Customer Assistance and Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.

STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Communication Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French).

7-2

The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware

of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:

The Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Your inquiry should be accompanied by the Vehicle Identification Number (VIN).

7-3

Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your specific vehicle,

including tips and videos and an electronic version of this owner manual.

(cid:127) Keep track of your vehicle’s service history and

maintenance schedule.

(cid:127) Find GM dealers/retailers for service nationwide. (cid:127) Receive special promotions and privileges only

available to members.

Refer to www.MyGMLink.com on the web for updated information and to register your vehicle.

My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to:

− My Showroom: Find and save information on

vehicles and current offers in your area.

− My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM Dealers or Retailers.

− My Driveway: Receive service reminders and

helpful advice on owning and maintaining your vehicle.

− My Preferences: Manage your profile, subscribe to E-News and use tools and forms with greater ease. To sign up to My GM Canada, visit the My GM Canada section within www.gmcanada.com.

7-4

From Puerto Rico:

1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022

From U.S. Virgin Islands:

1-800-496-9994
Fax Number: 313-381-0022

Canada — Customer Assistance

General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.)

Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States — Customer Assistance

Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-CHEV-USA (243-8872) Fax Number: 313-381-0022

7-5

Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance

General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800

GM Mobility Reimbursement Program

This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

7-6

Roadside Assistance Program For vehicles purchased in the U.S., call 1-800-CHEV-USA (1-800-243-8872); (Text telephone (TTY): 1-888-889-2438). For vehicles purchased in Canada, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. As the owner of a new Chevrolet vehicle, you are automatically enrolled in the Chevrolet Roadside Assistance program. Who is Covered? Roadside Assistance coverage is for the vehicle operator, regardless of ownership. In Canada, a person driving this vehicle without the consent of the owner is not eligible for coverage. Services Provided The following services are provided in the U.S. and Canada up to 5 years/100,000 miles (160 000 km), whichever occurs first, and, in Canada only, up to a maximum coverage of $100. (cid:127) Fuel Delivery: Delivery of enough fuel for the vehicle

to get to the nearest service station (approximately $5 in Canada). In Canada, service to provide diesel may be restricted. For safety reasons, propane and other alternative fuels will not be provided through this service.

(cid:127) Lock-out Service: Lock-out service will be covered at no charge if you are unable to gain entry into your vehicle. A remote unlock may be available if you have an active OnStar® subscription. To ensure security, the driver must present personal identification before lock-out service is provided. In Canada, the vehicle registration is also required.

(cid:127) Emergency Tow From a Public Roadway or

Highway: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling crash. Winch-out assistance is provided when the vehicle is mired in sand, mud, or snow.

(cid:127) Flat Tire Change: Installation of a spare tire in good

condition, when equipped and properly inflated, is covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure.

(cid:127) Jump Start: A battery jump start is covered at no

charge if the vehicle does not start.

(cid:127) Trip Routing Service (Canada only): Upon request,

Roadside Assistance will send you detailed, computer personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in North America, along with helpful travel information pertaining to your trip.

7-7

Please allow three weeks before your planned departure date. Trip routing requests will be limited to six per calendar year.

(cid:127) Trip Interruption Benefits and Assistance

(Canada only): In the event of a warranty related vehicle disablement, while en route and over 250 kilometres from the original point of departure, you may qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500
(Canadian) for (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate ground transportation (maximum of $40/day). This benefit is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired. Pre-authorization, original detailed receipts and a copy of the repair order are required. Once authorization has been given, your advisor will help you make any necessary arrangements and explain how to claim for trip interruption expense assistance.

(cid:127) Alternative Service (Canada only): There may be

times, when Roadside Assistance cannot provide timely assistance. Your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100 upon submission of the original receipt to Roadside Assistance.

7-8

In many instances, mechanical failures may be covered. However, any cost for parts and labor for non-warranty repairs are the responsibility of the driver. Chevrolet and General Motors of Canada Limited reserve the right to limit services or reimbursement to an owner or driver when, in their sole discretion, the claims become excessive in frequency or type of occurrence. Calling for Assistance For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: (cid:127) Your name, home address, and home telephone

number

(cid:127) Telephone number of your location (cid:127) Location of the vehicle (cid:127) Model, year, color, and license plate number of the

vehicle

(cid:127) Odometer reading, Vehicle Identification

Number (VIN), and delivery date of the vehicle

(cid:127) Description of the problem

Towing and Road Service Exclusions Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway or highway, fines, impound towing caused by a violation of local, Municipal, State, Provincial, or Federal law, and mounting, dismounting or changing of snow tires, chains, or other traction devices. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Chevrolet and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions.

If the dealer/retailer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair.

Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada) and extended powertrain warranty in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

7-9

Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.

7-10

Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your

vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment.

7-11

Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs.

7-12

If a Crash Occurs Here is what to do if you are involved in a crash. (cid:127) Check to make sure that you are all right. If you are

uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured.

(cid:127) If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.

(cid:127) Give only the necessary and requested information

to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action. (cid:127) If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 7-7 for more information.

(cid:127) If your vehicle cannot be driven, know where the

towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number. (cid:127) Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.

(cid:127) Gather the important information you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle.

(cid:127) If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable.

(cid:127) Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/retailer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time.

(cid:127) Once you have an estimate, read it carefully and

make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity.

Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.

7-13

Reporting Safety Defects

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer/retailer, or General Motors.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to