2013 Cadillac Escalade Owners Manual

General Information

General Information . . . . . . . . . . 11-1

Cadillac Premium Care Maintenance

Cadillac Premium Care

Maintenance . . . . . . . . . . . . . . . 11-3

Maintenance Schedule

Maintenance Schedule . . . . . . . 11-3

Special Application Services

Special Application

Services . . . . . . . . . . . . . . . . . . . . 11-9

Additional Maintenance and Care

Additional Maintenance

and Care . . . . . . . . . . . . . . . . . . . 11-9

General Information Your vehicle is an important investment. This section describes the required maintenance for the vehicle. Follow this schedule to help protect against major repair expenses resulting from neglect or inadequate maintenance. It may also help to maintain the value of the vehicle if it is sold. It is the responsibility of the owner to have all required maintenance performed. Your dealer has trained technicians who can perform required maintenance using genuine replacement parts. They have up‐to‐ date tools and equipment for fast and accurate diagnostics. Many dealers have extended evening and Saturday hours, courtesy transportation, and online scheduling to assist with service needs. Your dealer recognizes the importance of providing competitively priced maintenance and repair services. With trained

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (2,1)

11-2

Service and Maintenance

technicians, the dealer is the place for routine maintenance such as oil changes and tire rotations and additional maintenance items like tires, brakes, batteries, and wiper blades. Notice: Damage caused by improper maintenance can lead to costly repairs and may not be covered by the vehicle warranty. Maintenance intervals, checks, inspections, recommended fluids, and lubricants are important to keep the vehicle in good working condition. The Tire Rotation and Required Services are the responsibility of the vehicle owner. It is recommended to have your dealer perform these services every 12 000 km/7,500 mi. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions.

Because of the way people use vehicles, maintenance needs vary. There may need to be more frequent checks and services. The Additional Required Services ‐ Normal are for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 9‑15.

. Are driven on reasonable road

surfaces within legal driving limits.

. Use the recommended fuel. See

Recommended Fuel on page 9‑51.

Refer to the information in the Maintenance Schedule Additional Required Services ‐ Normal chart. The Additional Required Services ‐ Severe are for vehicles that are: . Mainly driven in heavy city traffic

in hot weather.

. Mainly driven in hilly or

mountainous terrain.

Frequently towing a trailer.

. Used for high speed or

competitive driving.

. Used for taxi, police, or delivery

service.

Refer to the information in the Maintenance Schedule Additional Required Services ‐ Severe chart.

{ WARNING

Performing maintenance work can be dangerous and can cause serious injury. Perform maintenance work only if the required information, proper tools, and equipment are available. If they are not, see your dealer to have a trained technician do the work. See Doing Your Own Service Work on page 10‑3.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (3,1)

Cadillac Premium Care Maintenance Your vehicle comes with the Cadillac Premium Care Maintenance. It is a maintenance program that covers select maintenance services during the first 4 years or 80 000 km (50,000 mi), whichever comes first. Cadillac Premium Care Maintenance covers routine maintenance services, when scheduled in accordance with the owner manual, including: . Oil changes based on the

vehicle's oil life monitor system. Tire rotation every 12 000 km (7,500 mi).

Service and Maintenance

11-3

. Engine air cleaner filter

replacement.

. Passenger compartment air filter

replacement.

. Multi‐point vehicle inspection

(MPVI) performed by a qualified technician.

Cadillac requires that all Cadillac Premium Care Maintenance services be performed by a Cadillac authorized service dealer.

Maintenance Schedule

Owner Checks and Services

At Each Fuel Stop . Check the engine oil level. See

Engine Oil on page 10‑6.

Once a Month . Check the tire inflation

pressures. See Tire Pressure on page 10‑47. Inspect the tires for wear. See Tire Inspection on page 10‑53.

. Check the windshield washer

fluid level. See Washer Fluid on page 10‑21.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (4,1)

11-4

Service and Maintenance

Engine Oil Change When the CHANGE ENGINE OIL SOON message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System on page 10‑9.

Tire Rotation and Required Services Every 12 000 km/ 7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation on page 10‑53. . Check engine oil level and oil

life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil on page 10‑6 and Engine Oil Life System on page 10‑9.

. Check engine coolant level. See Engine Coolant on page 10‑15. . Check windshield washer fluid

level. See Washer Fluid on page 10‑21.

. Visually inspect windshield wiper

blades for wear, cracking, or contamination. See Exterior Care on page 10‑90. Replace worn or damaged wiper blades. See Wiper Blade Replacement on page 10‑29.

. Check tire inflation pressures.

See Tire Pressure on page 10‑47. Inspect tire wear. See Tire Inspection on page 10‑53.

. Visually check for fluid leaks.

Inspect engine air cleaner filter. See Engine Air Cleaner/Filter on page 10‑12. Inspect brake system.

. Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear. See Exterior Care on page 10‑90.

. Check restraint system

components. See Safety System Check on page 3‑25.

. Visually inspect fuel system for

damage or leaks.

. Visually inspect exhaust system

and nearby heat shields for loose or damaged parts.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (5,1)

Service and Maintenance

11-5

Lubricate body components. See Exterior Care on page 10‑90.

. Check starter switch. See Starter

Switch Check on page 10‑27. . Check automatic transmission shift lock control function. See Automatic Transmission Shift Lock Control Function Check on page 10‑28.

. Check ignition transmission lock.

See Ignition Transmission Lock Check on page 10‑28.

. Check parking brake and

automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check on page 10‑28.

. Check accelerator pedal for

damage, high effort, or binding. Replace if needed.

. Visually inspect gas strut for

signs of wear, cracks, or other damage. Check the hold open ability of the strut. See your dealer if service is required. . Check tire sealant expiration

date, if equipped. See Tire Sealant and Compressor Kit on page 10‑62. Inspect sunroof track and seal, if equipped. See Sunroof on page 2‑20.

. Check hybrid low pressure coolant level, if equipped. . Verify spare tire key lock

operation and lubricate as needed. See Tire Changing on page 10‑70.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (6,1)

11-6

Service and Maintenance

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (7,1)

Service and Maintenance

11-7

Footnotes — Maintenance Schedule Additional Required Services — Normal (1) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed. (2) Or every four years, whichever comes first.

(3) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (4) Or every five years, whichever comes first. See Cooling System on page 10‑14. (5) Or every 10 years, whichever comes first. (6) Inspect for fraying, excessive cracking, or damage; replace, if needed.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (8,1)

11-8

Service and Maintenance

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (9,1)

Service and Maintenance

11-9

Special Application Services . Severe Commercial Use

Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.

. Have underbody flushing service

performed once a year.

Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi‐point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.

Footnotes — Maintenance Schedule Additional Required Services — Severe (1) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed. (2) Or every four years, whichever comes first. (3) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (4) Or every five years, whichever comes first. See Cooling System on page 10‑14. (5) Or every 10 years, whichever comes first. (6) Inspect for fraying, excessive cracking, or damage; replace, if needed.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (10,1)

11-10

Service and Maintenance

Battery The battery supplies power to start the engine and operate any additional electrical accessories.

To avoid break‐down or failure to start the vehicle, maintain a battery with full cranking power. Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion‐free.

Belts . Belts may need replacing if they

squeak or show signs of cracking or splitting. Trained dealer technicians can inspect the belts and recommend replacement when necessary.

Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include

chirping, grinding, or squealing noises, or difficulty stopping. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.

Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants on page 11‑13 for GM approved fluids. . Engine oil and windshield

washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.

Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi‐point inspection, your dealer can inspect the hoses and advise if replacement is needed.

Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need

attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi‐point inspection,

your dealer can check the lamps and note any concerns.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (11,1)

Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include

steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.

. As part of the multi‐point inspection, trained dealer technicians can visually inspect the shocks and struts for signs of leaking, blown seals, or damage, and can advise when service is needed.

Service and Maintenance

11-11

Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money, fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire. Trained dealer technicians can inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.

Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care on page 10‑93 and Exterior Care on page 10‑90.

Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may

need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.

. Your dealer has the required equipment to ensure proper wheel alignment.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (12,1)

11-12

Service and Maintenance

Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include

scratches, cracks, and chips. Trained dealer technicians can inspect the windshield and recommend proper replacement if needed.

Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber. Trained dealer technicians can check the wiper blades and replace them when needed.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (13,1)

Service and Maintenance

11-13

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Power Steering System Automatic Transmission

Key Lock Cylinders

Chassis Lubrication

Fluid/Lubricant

Use only engine oil licensed to the dexos1 specfication, or equivalent, of the proper SAE viscosity grade. ACDelco dexos1 Synthetic Blend is recommended. See Engine Oil on page 10‑6. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10‑15. DOT 3 Hydraulic Brake Fluid (GM Part No. 12377967, in Canada 89021320). Automotive windshield washer fluid that meets regional freeze protection requirements. GM Power Steering Fluid (GM Part No. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (14,1)

11-14

Service and Maintenance

Usage

Front and Rear Axle

Transfer Case Hood Hinges

Body Door Hinge Pins, Tailgate

Hinge and Linkage, and Fuel Door

Hinge

Fluid/Lubricant

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).

Outer Tailgate Handle Pivot Points Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in

Weatherstrip Conditioning

Weatherstrip Squeaks

Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481). Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (15,1)

Maintenance Replacement Parts Replacement parts identified here by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Service and Maintenance

11-15

Engine Air Cleaner/Filter Oil Filter Spark Plugs Wiper Blades

Front – 55.0 cm (21.6 in) Rear – 30.0 cm (11.8 in)

15908916
89017524
12621258

25877402
25820122

A3086C

PF48
41-110

—

—

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (16,1)

11-16

Service and Maintenance

Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Maintenance Stamp

Services Performed

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (17,1)

Date

Odometer Reading

Serviced By

Maintenance Stamp

Services Performed

Service and Maintenance

11-17

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (18,1)

11-18

Service and Maintenance

2 NOTES

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (1,1)

Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

12-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle's engine code.

Service Parts Identification Label This label, on the inside of the glove box, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (2,1)

12-2

Technical Data

Vehicle Data

Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑13 for more information.

Application

Air Conditioning Refrigerant

Cooling System Engine Oil with Filter Fuel Tank Regular Extended

Transmission Fluid (Pan Removal and Replacement)

Capacities

Metric

English

For the air conditioning system refrigerant charge amount, see the refrigerant label located under the

hood. See your dealer for more information.

16.7 L 5.7 L†

98.4 L 119.2 L 5.7 L

17.6 qt 6.0 qt†

26.0 gal 31.5 gal 6.0 qt

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (3,1)

Application

Transfer Case Fluid Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid after filling. †Oil filter should be changed at every oil change.

1.5 qt 140 lb ft

190 Y

Technical Data

12-3

Capacities

English

Metric 1.4 L

Engine

6.2L V8

Engine Specifications

VIN Code

Transmission

Automatic

Spark Plug Gap 1.02 mm (0.040 in)

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (4,1)

12-4

Technical Data

Engine Drive Belt Routing

If the vehicle is a hybrid, see the hybrid supplement for more information.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (1,1)

Customer Information

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-1

Customer Satisfaction

Procedure (Mexico) . . . . . . . . 13-3

Customer Assistance Offices

(U.S. and Canada) . . . . . . . . . 13-4

Customer Assistance Offices

(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5

Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) . . . . . . . . . . . . . . . 13-5
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-7

Roadside Service

(Mexico) . . . . . . . . . . . . . . . . . . . . 13-7

Roadside Service (U.S. and

Canada) . . . . . . . . . . . . . . . . . . 13-10

Scheduling Service

Appointments (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-13

Courtesy Transportation

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-13

Collision Damage Repair

(U.S. and Canada) . . . . . . . . 13-14

Service Publications

Ordering Information . . . . . . 13-17

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 13-18

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 13-18

Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-19

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar® . . . . . . . . . . . . . . . . . . . . 13-20
Navigation System . . . . . . . . . 13-20
Radio Frequency

Identification (RFID) . . . . . . . 13-21

Radio Frequency

Statement . . . . . . . . . . . . . . . . . 13-21

Customer Information

13-1

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of your dealership or the general manager.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (2,1)

13-2

Customer Information

If after contacting a

STEP TWO: member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call the Cadillac Customer Assistance Center at 1-800-458-8006. In Canada, call the Canadian Cadillac Customer Care Centre at 1-888-446-2000. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification

Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting Cadillac, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within

40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (3,1)

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge mediation/arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

Customer Information

13-3

Customer Satisfaction Procedure (Mexico)

Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details. Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (4,1)

13-4

Customer Information

the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:

STEP ONE Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your continual satisfaction.

STEP TWO If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.

STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: . Name . Address . Phone number . Model year . Brand . Vehicle Identification

Number (VIN)

. Mileage . Delivery date . Description of the problem . Dealership name . Dealership address See Customer Assistance Offices (U.S. and Canada) on page 13‑4 or Customer Assistance Offices (Mexico) on page 13‑5.

Customer Assistance Offices (U.S. and Canada) Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: United States and Puerto Rico Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com 1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Service: 1-800-882-1112
From U.S. Virgin Islands: 1-800-496-9994

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (5,1)

Canada General Motors of Canada Limited Canadian Cadillac Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Service: 1-800-882-1112
Overseas Please contact the local General Motors Business Unit.

Customer Assistance Offices (Mexico) To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: [email protected]. Mexico

From Mexico City 5329-0816

From Other Mexico Locations 01-800-466-0816
United States and Canada 1-866-466-8195
Costa Rica 00-800-052-1005
Guatemala 1-800-999-5252
Panama 00-800-052-0001
Dominican Republic 1-888-751-5301

Customer Information

13-5

El Salvador 800-6273
Honduras 800-0122-6101

Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Cadillac by dialing: 1-800-833-2622. TTY users in Canada can dial 1-800-263-3830.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (6,1)

13-6

Customer Information

Online Owner Center

Online Owner Experience (U.S.) my.cadillac.com The Cadillac online owner experience is a one-stop resource that allows interaction with Cadillac and keeps important vehicle-specific information in one place.

Membership Benefits E (Vehicle Information): Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information): View maintenance schedules, required alerts, OnStar onboard vehicle diagnostic information, and schedule service appointments. I (Service History): View printable dealer-recorded service records and self-recorded service records.

D (Preferred Dealer Information): Select a preferred dealer and view dealer location, maps, phone numbers, and hours. J (Warranty Tracking Information): Track the vehicle’s warranty information. J (Recall Information): View active recalls or search by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) on page 12‑1. H (Other Account Information): View GM Card, SiriusXM Satellite radio, and OnStar account information. F (Live Chat Support): Chat live with online help representatives. Visit my.cadillac.com to register your vehicle.

Cadillac Owner Centre (Canada) cadillacowner.ca Take a trip to the Cadillac Owner Centre: . Chat live with online help

representatives.

. Use the Vehicle Tools section. . Access third party enthusiast

sites and social media networks. Locate owner resources such as lease-end, financing, and warranty information.

. Retrieve favorite articles,

quizzes, tips, and multimedia galleries organized into the Features and Auto Care Sections.

. Download owner manuals.

Find Cadillac-recommended maintenance services.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (7,1)

GM Mobility Reimbursement Program (U.S. and Canada)

This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935.

Customer Information

13-7

General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

Roadside Service (Mexico) As a new owner, your vehicle is automatically enrolled in the Roadside Assistance program. The services are available at no cost under the terms and conditions of the program. The Roadside Assistance program is not part of, or included, in the coverage provided by the new vehicle limited warranty. Roadside Assistance provides assistance to the driver and passengers while driving the vehicle within your city of residence or on any passable road in Mexico, the United States, and Canada. Services are subject to the

limitations described in the following pages. Program coverage varies by country. Roadside Assistance is available 24 hours a day, 365 days of the year. This program expires two years from the date of the invoice for the vehicle, regardless of vehicle mileage and changes in vehicle ownership. For more information about the renewal of this program at the end of its term, contact the Cadillac Customer Assistance Center at 01-800-466-0805.

Services Provided

Flat Tire Change: If unable to change a flat tire, Roadside Assistance will provide towing service to the nearest authorized Cadillac dealership. It is the owner's responsibility for the repair or replacement of the tire.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (8,1)

13-8

Customer Information

This service is limited to the transfer of the vehicle to the repair facility.

. Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service to unlock the vehicle if you are locked out.

. Battery Jump Start: Service to

jump start a dead battery. *Emergency Messages: Transmission of urgent phone messages. *Emergency Calls: Call for emergency services. *Dealership Location Assistance: Information regarding addresses and telephone numbers for Cadillac dealers.

. Emergency Towing: Tow to the

nearest dealer for warranty service if the vehicle cannot be driven. If the vehicle is involved in an accident during the commission of a crime, administrative violation, or breach of traffic regulations, Roadside Assistance will not provide service. When the vehicle is not accessible to be towed, all maneuvers required to access it will be at the owner's expense. If the vehicle is in another city outside of your residence, Roadside Assistance is limited to moving the vehicle to the nearest dealer. If you would like the vehicle moved to a different dealer, you will be asked to cover the difference in cost at the time of the move.

If the vehicle cannot be received by the nearest Cadillac dealer due to scheduling conflicts, the vehicle will be taken to a safe place where it will remain for up to 48 hours until it can be taken to the dealer. If the storage costs exceed the amount authorized, the owner is responsible to pay the difference at the time of service. Contact Roadside Assistance for more information on authorized amounts. *Trip Interruption: This service is provided if you are prevented from further usage of your vehicle while traveling and it is not possible for the nearest Cadillac dealership to repair the vehicle the same day, requiring the vehicle to stay at the dealership for a night or more. If this happens, in addition to the previously listed services and prior to confirmation by the dealership, you are entitled to choose one of the following alternatives, within the limits of

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (9,1)

Customer Information

13-9

existing Roadside Assistance program guidelines. If the costs exceed the amount authorized for these services, you must pay the difference at the time of service. Roadside Assistance will coordinate hotel accommodations for all vehicle travelers for up to two nights. A rental car will be provided for up to two days and the vehicle must be returned to its original destination, excluding vehicles with a carrying capacity greater than 3.5 tons. Complimentary Transportation: If you prefer to continue your trip to the intended destination or return to your place of residence, and the trip requires more than eight hours driving on the road, transportation for the driver and passengers by first class bus or coach commercial airline will be provided to a location chosen by Roadside

Assistance, depending on availability at the chosen destination. Restrictions apply based on vehicle specifications. If you are on the road, taxi service to the nearest bus station or airport will be provided. *Complimentary Transportation for Vehicle Pick Up: Transportation to pick up your vehicle after repairs are complete. Once the dealer has reported that the vehicle has been repaired, Roadside Assistance will provide bus or commercial airline one-way service (subject to availability) for the person designated by you to collect your vehicle at the dealership's location if you or the designated person are not in the same town or city as the dealership.

*These services are not provided for U.S. or Canada residents. All services provided in the U.S. and

Canada are at the owner's expense and will be reimbursed by Roadside Assistance.

Services Not Included in Roadside Assistance Roadside Assistance does not cover or reimburse services for the following: . Events caused by fraud or bad

faith by the driver.

. Vehicle immobilization situations

due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.

. Vehicle immobilization situations

arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (10,1)

13-10

Customer Information

. Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services. Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.

. Any damage to the vehicle

without intent, derived from the services provided.

. Cost of towing a trailer when

choosing a Cadillac dealer that is nearest to the temporary storage facility for the disabled vehicle.

. Cost of all maneuvers required to access the vehicle when it is not available to be towed.

. Cost of fuel provided.

Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.

Contacting Roadside Assistance Roadside Assistance services are of no cost to you and available 24 hours a day, 365 days a year. Costs are only incurred in situations that exceed the limits of the program, some of which are listed previously in this section. To contact Roadside Assistance by phone, use the following numbers:

Mexico 01-800-466-0805

United States 1-866-466-8906

Canada 1-800-268-6800

E-mail [email protected]

Cadillac reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

Roadside Service (U.S. and Canada) U.S.: 1-800-224-1400. Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. Calling for Service When calling Roadside Service, have the following information ready: . Your name, home address, and

home telephone number. Telephone number of your location. Location of the vehicle.

. Model, year, color, and license

plate number of the vehicle.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (11,1)

Customer Information

13-11

. Odometer reading, Vehicle

Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided up to 6 years/ 110 000 km (70,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Service is not a part of the New Vehicle Limited Warranty. Cadillac and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Service program at any time without notification. Cadillac and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the

claims are made too often, or the same type of claim is made many times. Cadillac Owner Privileges™ . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.

. Emergency Tow from a Public

Road or Highway: Tow to the nearest Cadillac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow.

Flat Tire Change: Service to change a flat tire with a spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is your responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service to

jump start a dead battery. Trip Interruption Benefits and Service: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 6 years/110 000 km (70,000 mi) Powertrain warranty period. Items considered are hotel, meals, and rental car.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (12,1)

13-12

Customer Information

Cadillac Technician Roadside Service (U.S. Only) Cadillac's exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner in the United States with the advantage of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician who can provide on-site service. A dealer technician will travel to your location within a 30-mile radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs.

Services Not Included in Roadside Service

Impound towing caused by violation of any laws. Legal fines.

. Mounting, dismounting,

or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.

Services Specific to Canadian-Purchased Vehicles Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required.

Trip Interruption Benefits and Service: Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Service advisor will help you make arrangements and explain how to receive payment.

. Alternative Service: If

assistance cannot be provided right away, the Roadside Service advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Service. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (13,1)

Scheduling Service Appointments (U.S. and Canada) When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.

Customer Information

13-13

Courtesy Transportation Program (U.S. and Canada) To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer one of the following:

Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.

Public Transportation or Fuel Reimbursement If the vehicle requires overnight warranty repairs, and public transportation is used instead of your dealer's shuttle service, the expense must be supported by

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (14,1)

13-14

Customer Information

original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.

Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements,

insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

Collision Damage Repair (U.S. and Canada) If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty.

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (15,1)

Customer Information

13-15

Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state‐of‐the‐art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms.

Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs.

Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle

Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/ 9/12

Black plate (16,1)

13-16

Customer Information

If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Service (Mexico) on page 13‑7 or Roadside Service (U.S. and Canada) on page 13‑10. Gather the following information: . Driver name, address, and

telephone number.