2004 Buick Park Avenue Owners Manual

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Section 7 Customer Assistance Information Customer Assistance Information ......................7-2 Customer Satisfaction Procedure ......................7-2 Online Owner Center ......................................7-3 Customer Assistance for Text Telephone (TTY) Users ...............................................7-4 Customer Assistance Offices ............................7-4 GM Mobility Program for Persons with Disabilities ..................................................7-5 Roadside Assistance Program ..........................7-6 Courtesy Transportation ...................................7-7 Vehicle Data Collection and Event Data Records .....................................................7-9 Reporting Safety Defects ................................7-10 Reporting Safety Defects to the United States Government ..........................7-10 Reporting Safety Defects to the Canadian Government ................................7-11 Reporting Safety Defects to General Motors .........................................7-11 Service Publications Ordering Information .........7-11 7-1 Customer Assistance Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center by calling 1-800-521-7300. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). 7-2 We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identiﬁcation Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) (cid:127) Dealership name and location (cid:127) Vehicle delivery date and present mileage When contacting Buick, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One ﬁrst if you have a concern. STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisﬁed with your new vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, you should ﬁle with the BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to ﬁling a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 Telephone: 1-800-955-5100 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Online Owner Center The Owner Center is a resource for your GM ownership needs. You can ﬁnd your speciﬁc vehicle information all in one place. The Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your speciﬁc vehicle, including tips and videos and an electronic version of this owner’s manual. (United States only) (cid:127) Keep track of your vehicle’s service history and maintenance schedule. Find GM dealers for service nationwide. (cid:127) Receive special promotions and privileges only available to members. (United States only) Refer to the web for updated information. To register your vehicle, visit www.MyGMLink.com. (United States) or My GM Canada within www.gmcanada.com (Canada). 7-3 (cid:127) Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-83-BUICK. (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices Buick encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Buick, the letter should be addressed to Buick’s Customer Assistance Center. United States – Customer Assistance Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 1-800-521-7300 1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112 Fax Number: 313-381-0022 From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022 From U.S. Virgin Islands 1-800-496-9994 Fax Number: 313-381-0022 Canada – Customer Assistance General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 7-4 Overseas – Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) – Customer Assistance General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52-53 29 0 800 GM Mobility Program for Persons with Disabilities This program, available to qualiﬁed applicants, can reimburse you up to $1,000 toward eligible aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/ scooter lifts, etc.). This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The offer is available for a limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, see your GM dealer or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. All TTY users call 1-800-263-3830. 7-5 Roadside Assistance Program Buick Motor Division is proud to offer Buick Premium Roadside Assistance to customers for vehicles covered under the 3 year/36,000 mile (60 000 km) new car warranty (whichever occurs ﬁrst). Our commitment to Buick owners has always included superior service through our network of Buick dealers. Buick Premium Roadside Assistance provides an extra measure of convenience and security. Buick’s Roadside Assistance toll-free number is staffed by a team of technically trained advisors, who are available 24 hours a day, 365 days a year. We take anxiety out of uncertain situations by providing minor repair information over the phone or making arrangements to tow your vehicle to the nearest Buick dealer. We will provide the following services for 3 years/36,000 miles (60 000 km), at no expense to you: Fuel delivery Lock-out service (identiﬁcation required) Tow to nearest dealership for warranty service (cid:127) Change a ﬂat tire Jump starts 7-6 We have quick, easy access to telephone numbers of the following additional services depending on your needs: (cid:127) Hotels (cid:127) Glass replacement Tire repair facilities (cid:127) Rental vehicle or taxis (cid:127) Airports or train stations (cid:127) Police, ﬁre department or hospitals In many instances, mechanical failures are covered under Buick’s comprehensive warranty. However, when other services are utilized, our advisors will explain any payment obligations you might incur. For prompt and efficient assistance when calling, please provide the following information to give the advisor: Location of vehicle Telephone number of your location (cid:127) Vehicle model, year and color (cid:127) Mileage of vehicle (cid:127) Vehicle Identiﬁcation Number (VIN) (cid:127) Vehicle license plate number (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) Buick reserves the right to limit services or reimbursement to an owner or driver when, in Buick’s judgement, the claims become excessive in frequency or type of occurrence. While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we’re only a phone call away. Buick Roadside Assistance: 1-800-252-1112, text telephone (TTY) users, call 1-888-889-2438. Canadian Roadside Assistance Vehicles purchased in Canada have an extensive Roadside Assistance program accessible from anywhere in Canada or the United States. Please refer to the Warranty and Owner Assistance Information book. Courtesy Transportation Buick has always exempliﬁed quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair. 7-7 Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle you obtained if your vehicle is kept for a warranty repair. Reimbursement will be limited to a maximum of $30 a day and must be supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait Buick helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Participating dealers can provide you with shuttle service to get to your destination with minimal interruption of your daily schedule. This includes a one way or round trip shuttle ride to a destination up to 10 miles from the dealership. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement (ﬁve days maximum) may be available for the use of public transportation such a s taxi or bus. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses (ﬁve day maximum) may be available. Claim amounts should reﬂect actual costs and be supported by original receipts. 7-8 Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled Warranty and Owner Assistance Information furnished with each new vehicle provides detailed warranty coverage information. Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Vehicle Data Collection and Event Data Records Your vehicle, like other modern motor vehicles, has a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Your vehicle uses on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for airbag deployment and, if so equipped, to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in a crash or near crash event by computer systems commonly called event data recorders (EDR). In a crash or near crash event, computer systems, such as the Airbag Sensing and Diagnostic Module (SDM) in your vehicle may record information about the condition of the vehicle and how it was operated, such as engine speed, brake applications, throttle position, vehicle speed, seat belt usage, airbag readiness, airbag performance data, and the severity of a collision. This information has been used to improve vehicle crash performance and may be used to improve crash performance of future vehicles and driving safety. Unlike the data recorders on many airplanes, these on-board systems do not record sounds, such as conversation of vehicle occupants. 7-9 To read this information, special equipment is needed and access to the vehicle or the SDM is required. GM will not access information about a crash event or share it with others other than (cid:127) with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee, in response to an official request of police or similar government office, as part of GM’s defense of litigation through the discovery process, or as required by law. In addition, once GM collects or receives data, GM may use the data for GM research needs, (cid:127) make it available for research where appropriate conﬁdentiality is to be maintained and need is shown, or share summary data which is not tied to a speciﬁc vehicle with non-GM organizations for research purposes. Others, such as law enforcement, may have access to the special equipment that can read the information if they have access to the vehicle or SDM. If your vehicle is equipped with OnStar, please check the OnStar subscription service agreement or manual for information on its operations and data collection. 7-10 Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the hotline. (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to: Transport Canada 330 Sparks Street Tower C Ottawa, Ontario K1A 0N5 Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-521-7300, or write: Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. RETAIL SELL PRICE: $120.00 Transmission, Transaxle, Transfer Case Unit Repair Manual This manual provides information on unit repair service procedures, adjustments, and speciﬁcations for GM transmissions, transaxles, and transfer cases. RETAIL SELL PRICE: $50.00 Service Bulletins Service Bulletins give technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. In Canada, information pertaining to Product Service Bulletins can be obtained by contacting your General Motors dealer or by calling 1-800-GM-DRIVE (1-800-463-7483). 7-11 Owner’s Information Owner publications are written speciﬁcally for owners and intended to provide basic operational information about the vehicle. The owner’s manual will include the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner’s Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 Without Portfolio: Owner’s Manual only. RETAIL SELL PRICE: $25.00 Current and Past Model Order Forms Service Publications are available for current and past model GM vehicles. To request an order form, please specify year and model name of the vehicle. ORDER TOLL FREE: 1-800-551-4123 Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: www.helminc.com Or you can write to: Helm, Incorporated P. O. Box 07130 Detroit, MI 48207 Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds. 7-12 A Accessory Power Outlets ................................. 3-22 Activating the Theft-Deterrent Feature ................ 3-75 Adding Washer Fluid ....................................... 5-39 Additional Program Information ........................... 7-9 Additives, Fuel ................................................. 5-5 Add-On Electrical Equipment ............................ 5-98 Adjusting the Speakers (Balance/Fade) ...... 3-61, 3-66 Air Bag Readiness Light .......................................... 3-36 Air Bag Systems ............................................. 1-49 How Does an Air Bag Restrain? .................... 1-55 Servicing Your Air Bag-Equipped Vehicle ......... 1-58 What Makes an Air Bag Inﬂate? .................... 1-55 What Will You See After an Air Bag Inﬂates? ...................................... 1-56 When Should an Air Bag Inﬂate? ................... 1-54 Where Are the Air Bags? .............................. 1-51 Air Cleaner/Filter, Engine ................................. 5-20 Airbag Sensing and Diagnostic Module (SDM) ......... 7-9 AM ............................................................... 3-78 Antenna, Heated Backlite ................................. 3-80 Anti-lock Brake System (ABS) ............................ 4-7 Anti-Lock Brake, System Warning Light .............. 3-39 Appearance Care ............................................ 5-90 Care of Safety Belts .................................... 5-93 Chemical Paint Spotting ............................... 5-96 Cleaning the Inside of Your Vehicle ................ 5-90 Cleaning the Outside of Your Vehicle .............. 5-93 Appearance Care (cont.) Finish Damage ............................................ 5-96 Sheet Metal Damage ................................... 5-95 Underbody Maintenance ............................... 5-96 Vehicle Care/Appearance Materials ................ 5-96 Weatherstrips .............................................. 5-93 Ashtrays ........................................................ 3-23 Assist Handles ............................................... 2-49 Audio System(s) ............................................. 3-57 Audio Steering Wheel Controls ...................... 3-78 Care of Your Cassette Tape Player ................ 3-79 Care of Your CD Player ............................... 3-80 Care of Your CDs ........................................ 3-80 Heated Backlite Antenna ............................... 3-80 Personal Choice Radio Controls .................... 3-75 Radio with Cassette ..................................... 3-58 Radio with Cassette and CD ......................... 3-63 Setting the Time .......................................... 3-58 Theft-Deterrent Feature ................................ 3-75 Trunk-Mounted CD Changer .......................... 3-71 Understanding Radio Reception ..................... 3-78 Automatic Level Control ................................... 4-38 Automatic Operation ........................................ 3-24 Automatic Transaxle Fluid .......................................................... 5-23 Operation ................................................... 2-27 Automatic Transaxle Check .............................. 6-20 Automatic Transaxle Shift Lock Control System Check ............................................. 6-21 Auxiliary Instrument Panel Fuse Block .............. 5-101 B Backing Up .................................................... 4-43 Battery .......................................................... 5-43 Battery Replacement ......................................... 2-9 Battery Rundown Protection ............................. 3-18 Battery Warning Light ...................................... 3-37 Before Leaving on a Long Trip ......................... 4-23 Body Lubrication Service .................................. 6-20 Brake Parking ...................................................... 2-29 System Inspection ....................................... 6-24 System Warning Light .................................. 3-38 Brake Fluid .................................................... 5-40 Brake Wear ................................................... 5-42 Brakes .......................................................... 5-40 Braking ........................................................... 4-6 Braking in Emergencies ..................................... 4-9 Break-In, New Vehicle ..................................... 2-23 Bulb Replacement ........................................... 5-51 Front Turn Signal Lamps .............................. 5-54 Halogen Bulbs ............................................ 5-51 Headlamp Aiming ........................................ 5-49 Headlamps ................................................. 5-51 Rear Quarter Panel Turn Signal and Stoplamps ............................................... 5-58 Rear Turn Signal, Stoplamps and Back-Up Lamps ....................................... 5-54 Replacement Bulbs ...................................... 5-60 Buying New Tires ........................................... 5-74 California Fuel .................................................. 5-5 Canada – Customer Assistance .......................... 7-4 Canadian Owners ................................................ ii Canadian Roadside Assistance ........................... 7-7 Capacities and Speciﬁcations .......................... 5-108 Carbon Monoxide ................... 4-26, 4-38, 2-15, 2-34 Care of Safety Belts ................................................ 5-93 Your Cassette Tape Player ............................ 3-79 Your CD Player ........................................... 3-80 Your CDs ................................................... 3-80 Care of the HUD ............................................ 3-20 Cassette Tape Messages ......................... 3-63, 3-68 Cassette Tape Player Service ........................... 6-19 CD Changer Errors ......................................... 3-74 CD Changer, Trunk-Mounted ............................ 3-71 CD Messages ................................................ 3-70 Center Console Storage Area ........................... 2-48 Center Passenger Position, Safety Belts ............. 1-19 Chains, Tires .................................................. 5-78 Check Engine Light ............................................... 3-41 Tire Pressure System ................................... 5-70 Checking Coolant ............................................ 5-26 Checking Engine Oil ........................................ 5-14 Checking Things Under the Hood ...................... 5-10 Checking Your Restraint Systems ...................... 1-58 Chemical Paint Spotting ................................... 5-96 Child Restraints Child Restraint Systems ............................... 1-33 Infants and Young Children ........................... 1-30 Lower Anchorages and Top Tethers for Children (LATCH System) .......................... 1-40 Older Children ............................................. 1-27 Securing a Child Restraint Designed for the LATCH System ................................... 1-42 Securing a Child Restraint in a Center Rear Seat Position ................................... 1-44 Securing a Child Restraint in a Rear Outside Seat Position ............................... 1-42 Securing a Child Restraint in the Right Front Seat Position ................................... 1-46 Top Strap ................................................... 1-38 Top Strap Anchor Location ............................ 1-39 Where to Put the Restraint ........................... 1-36 Cigarette Lighter ............................................. 3-23 Cleaning Inside of Your Vehicle .................................. 5-90 Outside of Your Vehicle ................................ 5-93 Underbody Maintenance ............................... 5-96 Weatherstrips .............................................. 5-93 Cleaning Aluminum or Chrome-Plated Wheels ....... 5-95 Cleaning Exterior Lamps/Lenses ....................... 5-94 Cleaning Fabric/Carpet .................................... 5-90 Cleaning Glass Surfaces .................................. 5-92 Cleaning Interior Plastic Components ................. 5-92 Cleaning Leather ............................................ 5-92 Cleaning the Speaker Covers ........................... 5-92 Cleaning the Top of the Instrument Panel ........... 5-92 Cleaning Tires ................................................ 5-95 Cleaning Vinyl ................................................ 5-92 Cleaning Windshield and Wiper Blades .............. 5-94 Climate Control System Air Filter, Passenger Compartment ................. 3-30 Climate Controls Personalization .................... 3-31 Dual Automatic ............................................ 3-24 Outlet Adjustment ........................................ 3-29 Steering Wheel Controls ............................... 3-30 Compact Spare Tire ........................................ 5-89 Compass Calibration ....................................... 2-37 Compass Operation ......................................... 2-37 Compass Variance .......................................... 2-38 Content Theft-Deferrent .................................... 2-19 Control of a Vehicle .......................................... 4-6 Convenience Net ............................................ 2-49 Coolant Engine Temperature Gage ............................ 3-40 Heater, Engine ............................................ 2-26 Cooling System .............................................. 5-30 Cornering Lamps ............................................ 3-14 Courtesy Lamps ............................................. 3-15 Cruise Control .................................................. 3-9 Cruise Control Light ........................................ 3-45 Current and Past Model Order Forms ................ 7-12 Customer Assistance Information Courtesy Transportation .................................. 7-7 Customer Assistance Information (cont.) Customer Assistance for Text Telephone (TTY) Users ............................... 7-4 Customer Assistance Offices ........................... 7-4 Customer Satisfaction Procedure ..................... 7-2 GM Mobility Program for Persons with Disabilities ................................................ 7-5 Reporting Safety Defects to General Motors ....... 7-11 Reporting Safety Defects to the Canadian Government .............................. 7-11 Reporting Safety Defects to the United States Government ......................... 7-10 Roadside Assistance Program ......................... 7-6 Service Publications Ordering Information ........ 7-11 Customizing Your Automatic Door Locks Feature ...................................................... 2-13 Daytime Running Lamps .................................. 3-13 Defensive Driving ............................................. 4-2 Defogging and Defrosting ................................. 3-27 Delayed Entry Lighting ..................................... 3-15 Delayed Exit Lighting ....................................... 3-15 Delayed Locking ..................................... 2-11, 3-54 Dinghy Towing ................................................ 4-32 Disabling the Theft-Deterrent Feature ................. 3-77 Doing Your Own Service Work ........................... 5-3 Dolly Towing .................................................. 4-32 Door Driver Driving Central Door Unlocking System ..................... 2-11 Delayed Locking .......................................... 2-11 Door Ajar Reminder ..................................... 2-11 Locks ........................................................ 2-10 Power Door Locks ....................................... 2-11 Programmable Automatic Door Locks ............. 2-12 Rear Door Security Locks ............................. 2-14 Position, Safety Belt ..................................... 1-12 Driver Information Center (DIC) ......................... 3-47 DIC Controls and Displays ............................ 3-47 DIC Vehicle Personalization .......................... 3-51 DIC Warnings and Messages ........................ 3-50 At Night ..................................................... 4-17 City ........................................................... 4-21 Defensive ..................................................... 4-2 Drunken ....................................................... 4-3 Freeway ..................................................... 4-22 Hill and Mountain Roads .............................. 4-24 In Rain and on Wet Roads ........................... 4-18 Winter ........................................................ 4-26 Driving On Grades .......................................... 4-44 Driving on Snow or Ice .................................... 4-27 Driving Through Deep Standing Water ............... 4-20 Driving Through Flowing Water ......................... 4-20 Driving with a Trailer ....................................... 4-42 Dual Automatic Climate Control System ............. 3-24 E Electrical System Add-On Equipment ...................................... 5-98 Fuses and Circuit Breakers ........................... 5-99 Removing the Rear Seat Cushion ................ 5-104 Emergency Trunk Release Handle ..................... 2-16 Emissions Inspection and Maintenance Programs ................................. 3-43 Engine Air Cleaner/Filter ......................................... 5-20 Battery ....................................................... 5-43 Check and Service Engine Soon Light ............ 3-41 Coolant ...................................................... 5-25 Coolant Heater ............................................ 2-26 Coolant Temperature Gage ........................... 3-40 Cooling System Inspection ............................ 6-24 Engine Compartment Overview ...................... 5-12 Exhaust ..................................................... 2-34 Oil ............................................................. 5-14 Overheating ................................................ 5-28 Starting ...................................................... 2-25 Supercharger Oil ......................................... 5-19 Engine Coolant Level Check ............................. 6-19 Engine Cooling When Trailer Towing .................. 4-45 Engine Oil Additives ........................................ 5-17 Engine Oil Level Check ................................... 6-19 Entry Lighting ................................................. 3-15 Erasing HomeLink® Buttons .............................. 2-46 Event Data Records (EDR) ................................ 7-9 Express-Down Window .................................... 2-18 Extender, Safety Belt ....................................... 1-26 Exterior Lamps ............................................... 3-12 Filter Engine Air Cleaner ...................................... 5-20 Finding a Station .................................... 3-59, 3-64 Finish Care .................................................... 5-94 Finish Damage ............................................... 5-96 Flash-To-Pass .................................................. 3-7 Flat Tire ........................................................ 5-79 Flat Tire, Changing ......................................... 5-80 Fluid Automatic Transaxle ..................................... 5-23 Power Steering ........................................... 5-38 Windshield Washer ...................................... 5-39 FM ............................................................... 3-78 Following Distance .......................................... 4-43 Footnotes ................................................ 6-7, 6-14 Front Reading Lamps ...................................... 3-17 ............................................................... 5-4 Fuel Additives ...................................................... 5-5 California Fuel .............................................. 5-5 Filling a Portable Fuel Container ..................... 5-9 Filling Your Tank ........................................... 5-6 Fuel (cont.) Fuels in Foreign Countries .............................. 5-6 Gage ......................................................... 3-46 Gasoline Octane ........................................... 5-4 Gasoline Speciﬁcations .................................. 5-5 System Inspection ....................................... 6-24 FUEL INFO (Information) ................................. 3-48 Fuses Fuses and Circuit Breakers ........................... 5-99 Gage Engine Coolant Temperature ......................... 3-40 Fuel .......................................................... 3-46 Speedometer .............................................. 3-35 Tachometer ................................................. 3-35 GAGE INFO (Information) ................................ 3-48 Garage Door Opener ....................................... 2-43 Garage Door Opener Compartment ................... 2-47 Gasoline Octane ........................................................ 5-4 Speciﬁcations ............................................... 5-5 Gate Operator and Canadian Programming ........ 2-45 Glove Box ..................................................... 2-47 Glove Box Lamp ............................................. 3-18 GM Mobility Program for Persons with Disabilities .................................................... 7-5 Hazard Warning Flashers ................................... 3-4 Head Restraints ............................................... 1-5 Headlamp Aiming ....................................................... 5-49 Headlamp High/Low-Beam Changer .................... 3-7 Headlamps .................................................... 5-51 Bulb Replacement ....................................... 5-51 Front Turn Signal Lamps .............................. 5-54 Halogen Bulbs ............................................ 5-51 Headlamps On Reminder ................................. 3-13 Head-Up Display (HUD) ................................... 3-18 Heated Backlite Antenna .................................. 3-80 Heated Seats ................................................... 1-3 Highway Hypnosis ........................................... 4-24 Hill and Mountain Roads .................................. 4-24 Hitches .......................................................... 4-41 HomeLink® Transmitter .................................... 2-43 HomeLink® Transmitter, Programming ................ 2-43 Hood Checking Things Under ................................ 5-10 Release ..................................................... 5-10 Horn ............................................................... 3-5 How the System Works ................................... 3-21 How to Add Coolant to the Coolant Recovery Tank ............................................ 5-32 How to Add Coolant to the Radiator .................. 5-34 How to Add Fluid ............................................ 5-25 How to Check ........................................ 5-23, 5-70 How to Check and Add Oil ............................... 5-20 How to Check Power Steering Fluid .................. 5-38 How to Inspect the Engine Air Cleaner/Filter ....... 5-21 How to Use This Manual ...................................... ii How to Wear Safety Belts Properly ................... 1-12 Hydroplaning .................................................. 4-20 If No Steam Is Coming From Your Engine .......... 5-29 If Steam Is Coming From Your Engine ............... 5-28 If the Light Is Flashing ..................................... 3-42 If the Light Is On Steady ................................. 3-42 If You Are Caught in a Blizzard ......................... 4-28 If You Are Stuck in Sand, Mud, Ice or Snow ....... 4-30 If You Can’t See The HUD Image When the Ignition is On .............................................. 3-20 If You Do Decide To Pull A Trailer ..................... 4-39 Ignition Positions ............................................. 2-24 Ignition Transaxle Lock Check .......................... 6-22 Infants and Young Children, Restraints ............... 1-30 Inﬂation - Tire Pressure ................................... 5-69 Inspection Brake System ............................................. 6-24 Engine Cooling System ................................ 6-24 Exhaust System .......................................... 6-23 Fuel System ............................................... 6-24 Part C - Periodic Maintenance ....................... 6-23 Inspection (cont.) Steering, Suspension and Front Drive Axle Boot and Seal ......................................... 6-23 Throttle System ........................................... 6-24 Instrument Panel Cluster ....................................................... 3-33 Overview ..................................................... 3-2 Instrument Panel Brightness ............................. 3-15 Interior Lamps ................................................ 3-15 Jump Starting ................................................. 5-44 Key Lock Cylinders Service .............................. 6-20 Key Reminder Warning .................................... 2-25 Keyless Entry System ....................................... 2-5 Keys ............................................................... 2-3 Lamps Exterior ...................................................... 3-12 Interior ....................................................... 3-15 Lap Belt ........................................................ 1-19 Lap-Shoulder Belt ................................... 1-12, 1-21 LATCH System Child Restraints ........................................... 1-40 Securing a Child Restraint Designed for the LATCH System ................................... 1-42 Leaving Your Vehicle ....................................... 2-14 Leaving Your Vehicle With the Engine Running ..................................................... 2-32 Light Air Bag Readiness ....................................... 3-36 Anti-Lock Brake System Warning ................... 3-39 Battery Warning .......................................... 3-37 Brake System Warning ................................. 3-38 Cruise Control ............................................. 3-45 Malfunction Indicator .................................... 3-41 Oil Pressure ............................................... 3-44 Safety Belt Reminder ................................... 3-36 Security ..................................................... 3-45 Service Vehicle Soon ................................... 3-45 TCS Warning Light ...................................... 3-39 Traction Control System (TCS) Warning .......... 3-39 Lighted Visor Vanity Mirror ............................... 2-19 Loading Your Vehicle ....................................... 4-33 Lockout Protection .......................................... 2-14 Locks Central Door Unlocking System ..................... 2-11 Delayed Locking .......................................... 2-11 Door .......................................................... 2-10 Leaving Your Vehicle .................................... 2-14 Lockout Protection ....................................... 2-14 Locks (cont.) Power Door ................................................ 2-11 Programmable Automatic Door Locks ............. 2-12 Rear Door Security Locks ............................. 2-14 Long Trip/Highway Deﬁnition .............................. 6-6 Long Trip/Highway Intervals ............................... 6-6 Long Trip/Highway Scheduled Maintenance ........ 6-14 Loss of Control ............................................... 4-15 Lumbar Power Controls ............................................. 1-3 Magnetic Speed Variable Assist Steering ............ 4-11 Main and Auxiliary Instrument Panel Fuse Blocks ................................................ 5-99 Main Instrument Panel Fuse Block ................... 5-100 Maintenance, Normal Replacement Parts .......... 5-109 Maintenance Schedule At Each Fuel Fill ......................................... 6-19 At Least Once a Month ................................ 6-19 At Least Once a Year .................................. 6-20 At Least Twice a Year .................................. 6-20 Brake System Inspection .............................. 6-24 Engine Cooling System Inspection ................. 6-24 Exhaust System Inspection ........................... 6-23 Fuel System Inspection ................................ 6-24 How This Section is Organized ....................... 6-3 Introduction .................................................. 6-2 Maintenance Schedule (cont.) Long Trip/Highway Scheduled Maintenance ....... 6-14 Maintenance Requirements ............................. 6-2 Part A - Scheduled Maintenance Services ......... 6-4 Part B - Owner Checks and Services ............. 6-19 Part C - Periodic Maintenance Inspections ....... 6-23 Part D - Recommended Fluids and Lubricants ............................................... 6-25 Part E - Maintenance Record ........................ 6-26 Selecting the Right Schedule .......................... 6-5 Short Trip/City Scheduled Maintenance ............. 6-7 Steering, Suspension and Front Drive Axle Boot and Seal Inspection .......................... 6-23 Throttle System Inspection ............................ 6-24 Using Your ................................................... 6-4 Your Vehicle and the Environment ................... 6-2 Maintenance When Trailer Towing ..................... 4-45 Making Turns ................................................. 4-43 Malfunction Indicator Light ................................ 3-41 Manual Operation ........................................... 3-25 Matching Transmitter(s) to Your Vehicle ................. 2-8 Memory Mirrors .............................................. 2-51 Memory Seat ................................................. 2-51 Memory Seat Recall ........................................ 3-56 Message DIC Warnings and Messages ........................ 3-50 Mexico, Central America and Caribbean Islands/ Countries (Except Puerto Rico and U.S. Virgin Islands) – Customer Assistance ........................ 7-5 Mirror Operation ..................................... 2-36, 2-37 Mirrors Automatic Dimming Rearview ........................ 2-36 Automatic Dimming Rearview with Compass ..... 2-37 Manual Rearview Mirror ................................ 2-36 Memory ..................................................... 2-51 Outside Automatic Dimming Heated Mirror ...... 2-41 Outside Convex Mirror ................................. 2-40 Outside Curb View Assist Mirror .................... 2-40 Outside Power Mirrors .................................. 2-39 MyGMLink.com ................................................ 7-3 New Vehicle Break-In ...................................... 2-23 Normal Maintenance Replacement Parts ........... 5-109 Odometer ...................................................... 3-35 ODO/TRIP (Odometer/Trip) ............................... 3-48 Off-Road Recovery .......................................... 4-13 Oil Engine ....................................................... 5-14 Pressure Light ............................................. 3-44 Supercharger, Engine ................................... 5-19 Older Children, Restraints ................................ 1-27 Online Owner Center ........................................ 7-3 OnStar® Personal Calling ................................. 2-42 OnStar® Services ............................................ 2-42 OnStar® System ............................................. 2-41 OnStar® Virtual Advisor .................................... 2-42 Other Warning Devices ...................................... 3-4 Outlet Adjustment ............................................ 3-29 Outside Automatic Dimming Heated Mirror .................. 2-41 Convex Mirror ............................................. 2-40 Curb View Assist Mirror ................................ 2-40 Power Mirrors ............................................. 2-39 Outside Curb View Assist Mirror ........................ 3-53 Overseas – Customer Assistance ........................ 7-5 Owners, Canadian ............................................... ii Owner’s Information ........................................ 7-12 Parade Dimming ............................................. 3-15 Park Aid ........................................................ 3-20 Park (P) Shifting Into ................................................ 2-30 Shifting Out of ............................................ 2-33 Assist ........................................................ 3-20 Brake ........................................................ 2-29 Over Things That Burn ................................. 2-33 Parking 10 Parking Brake and Automatic Transaxle Park (P) Mechanism Check ........................... 6-22 Parking on Hills .............................................. 4-44 Part A - Scheduled Maintenance Services ............ 6-4 Part B - Owner Checks and Services ................ 6-19 Part C - Periodic Maintenance Inspections .......... 6-23 Part D - Recommended Fluids and Lubricants .................................................. 6-25 Part E - Maintenance Record ........................... 6-26 Passenger Compartment Air Filter ..................... 3-30 Passenger Temperature Control ........................ 3-28 Passing ................................................. 4-14, 4-43 PASS-Key® III ................................................ 2-21 PASS-Key® III Operation .................................. 2-22 Perimeter Lighting ................................... 3-16, 3-56 Personal Choice Radio Controls ........................ 3-75 Personalization, Climate Controls ...................... 3-31 Personalization Features .................................... 2-7 Plan Ahead When Possible ................................ 7-7 Playing a Cassette Tape .......................... 3-61, 3-66 Playing a CD ......................................... 3-68, 3-73 Playing the Radio ................................... 3-58, 3-63 Power Accessory Outlets ........................................ 3-22 Door Locks ................................................. 2-11 Lumbar Controls ........................................... 1-3 Seat ............................................................ 1-2 Steering Fluid ............................................. 5-38 Windows .................................................... 2-18 Power Steering ............................................... 4-11 Programmable Automatic Door Locks ......... 2-12, 3-54 Programming the HomeLink® Transmitter ........... 2-43 Questions and Answers About Safety Belts ......... 1-10 Radiator Pressure Cap .................................... 5-27 Radios .......................................................... 3-57 Care of Your Cassette Tape Player ................ 3-79 Care of Your CD Player ............................... 3-80 Care of Your CDs ........................................ 3-80 Personal Choice Radio Controls .................... 3-75 Radio with Cassette ..................................... 3-58 Radio with Cassette and CD ......................... 3-63 Setting the Time .......................................... 3-58 Theft-Deterrent ............................................ 3-75 Trunk-Mounted CD Changer .......................... 3-71 Understanding Reception .............................. 3-78 Rainsense™ II Wipers ....................................... 3-8 Rear Compartment Fuse Block ........................ 5-106 Rear Door Security Locks ................................ 2-14 Rear Quarter Panel Turn Signal and Stoplamps .................................................. 5-58 Rear Reading Lamps ...................................... 3-17 Rear Safety Belt Comfort Guides ...................... 1-24 Rear Seat Armrest .......................................... 2-49 Rear Seat Outside Passenger Positions ............. 1-21 Rear Seat Pass Through ................................. 2-49 Rear Seat Passengers, Safety Belts .................. 1-21 Rear Storage Area .......................................... 2-49 Rear Turn Signal, Stoplamps and Back-Up Lamps ........................................... 5-54 Rear Window Defogger .................................... 3-27 Rearview Mirror, Automatic Dimming .................. 2-36 Rearview Mirror, Automatic Dimming with Compass .................................................... 2-37 Rearview Mirrors ............................................. 2-36 Reclining Seatbacks .......................................... 1-4 Recreational Vehicle Towing ............................. 4-31 Remote Keyless Entry System ............................ 2-5 Remote Keyless Entry System, Operation ............ 2-6 Remote Trunk Release .................................... 2-15 Remote Trunk Release Lockout ........................ 2-16 Removing the Flat Tire and Installing the Spare Tire .................................................. 5-82 Removing the Spare Tire and Tools ................... 5-81 Replacement Bulbs ......................................... 5-60 Replacing Brake System Parts .......................... 5-43 Replacing Restraint System Parts After a Crash ..................................................... 1-59 11 Reporting Safety Defects Canadian Government .................................. 7-11 General Motors ........................................... 7-11 United States Government ............................ 7-10 Reprogramming a Single HomeLink® Button ....... 2-46 Resetting Defaults ........................................... 2-46 Restraint System Check ................................... 6-20 Checking Your Restraint Systems ................... 1-58 Replacing Restraint System Parts After a Crash .......................................... 1-59 Restraint Systems Checking .................................................... 1-58 Replacing Parts ........................................... 1-59 Resynchronization ............................................. 2-9 Retained Accessory Power (RAP) ...................... 2-25 Right Front Passenger Position, Safety Belts ......... 1-19 Roadside Assistance Program ....................................... 7-6 Rocking Your Vehicle To Get It Out ................... 4-31 Running Your Engine While You Are Parked .......... 2-35 Safety Belt Reminder Light ............................................ 3-36 Safety Belts Care of ...................................................... 5-93 Center Passenger Position ............................ 1-19 12 Safety Belts (cont.) Driver Position ............................................ 1-12 How to Wear Safety Belts Properly ................ 1-12 Questions and Answers About Safety Belts ........ 1-10 Rear Safety Belt Comfort Guides for Children and Small Adults ......................... 1-24 Rear Seat Passengers ................................. 1-21 Right Front Passenger Position ...................... 1-19 Safety Belt Extender .................................... 1-26 Safety Belt Use During Pregnancy ................. 1-18 Safety Belts Are for Everyone ......................... 1-6 Safety Chains ................................................. 4-42 Safety Warnings and Symbols .............................. iii Seats Head Restraints ............................................ 1-5 Heated Seats ............................................... 1-3 Memory ..................................................... 2-51 Power Lumbar .............................................. 1-3 Power Seats ................................................. 1-2 Reclining Seatbacks ...................................... 1-4 Securing a Child Restraint Center Rear Seat Position ............................ 1-44 Designed for the LATCH System ................... 1-42 Rear Outside Seat Position ........................... 1-42 Right Front Seat Position .............................. 1-46 Security Feedback .................................... 2-7, 3-55 Security Light ................................................. 3-45 Selecting the Right Schedule, Maintenance ............ 6-5 Sensors ......................................................... 3-26 Service ........................................................... 5-3 Adding Equipment to the Outside of Your Vehicle .............................................. 5-4 Doing Your Own Work ................................... 5-3 Engine Soon Light ....................................... 3-41 Publications Ordering Information ................... 7-11 Vehicle Soon Light ....................................... 3-45 Service Bulletins ............................................. 7-11 Service Engine Soon Light ............................... 3-41 Service Manuals ............................................. 7-11 Setting Preset Stations ............................ 3-60, 3-65 Setting the Time ............................................. 3-58 Setting the Tone (Bass/Treble) .................. 3-60, 3-65 Sheet Metal Damage ....................................... 5-95 Shifting Into Park (P) ....................................... 2-30 Shifting Out of Park (P) ................................... 2-33 Short Trip/City Deﬁnition .................................... 6-5 Short Trip/City Intervals ..................................... 6-5 Short Trip/City Scheduled Maintenance ................ 6-7 Skidding ........................................................ 4-15 Some Other Rainy Weather Tips ....................... 4-20 Special Fabric Cleaning Problems ..................... 5-91 Speciﬁcations, Capacities ............................... 5-108 Speedometer .................................................. 3-35 Starter Switch Check ....................................... 6-21 Starting Your Engine ....................................... 2-25 Steering ........................................................ 4-11 Steering in Emergencies .................................. 4-12 Steering, Suspension and Front Drive Axle Boot and Seal Inspection ....................... 6-23 Steering Tips .................................................. 4-11 Steering Wheel Comfort Controls ...................... 3-30 Steering Wheel Controls, Audio ......................... 3-78 Storage Areas Center Console Storage Area ........................ 2-48 Convenience Net ......................................... 2-49 Garage Door Opener Compartment ................ 2-47 Glove Box .................................................. 2-47 Rear Seat Armrest ....................................... 2-49 Rear Storage Area ....................................... 2-49 Storing the Flat Tire and Tools .......................... 5-87 Storing the Spare Tire and Tools ....................... 5-88 Stuck in Sand, Mud, Ice or Snow ...................... 4-30 Sun Visors ..................................................... 2-19 Sunroof ......................................................... 2-50 Tachometer .................................................... 3-35 TCS Warning Light .......................................... 3-39 Testing the Alarm ............................................ 2-21 Theater Dimming ............................................ 3-15 Theft-Deterrent, Radio ..................................... 3-75 Theft-Deterrent System ...................................... 2-8 13 Theft-Deterrent Systems ................................... 2-19 Content Theft-Deterrent ................................ 2-19 PASS-Key® III ............................................. 2-21 PASS-Key® III Operation .............................. 2-22 Throttle System Inspection ............................... 6-24 Tilt Wheel ........................................................ 3-5 Tire Inﬂation Check ......................................... 6-19 Tire Sidewall Labeling ...................................... 5-62 Tire Size ....................................................... 5-66 Tire Terminology and Deﬁnitions ........................ 5-67 Tires ............................................................. 5-62 Buying New Tires ........................................ 5-74 Chains ....................................................... 5-78 Changing a Flat Tire .................................... 5-80 Check Tire Pressure System ......................... 5-70 Compact Spare Tire ..................................... 5-89 If a Tire Goes Flat ....................................... 5-79 Inﬂation - Tire Pressure ................................ 5-69 Inspection and Rotation ................................ 5-72 Uniform Tire Quality Grading ......................... 5-75 Wheel Alignment and Tire Balance ................. 5-76 Wheel Replacement ..................................... 5-76 When It Is Time for New Tires ...................... 5-73 To Use the Engine Coolant Heater .................... 2-26 Top Strap ...................................................... 1-38 Top Strap Anchor Location ............................... 1-39 14 Torque Lock ................................................... 2-32 Total Weight on Your Vehicle’s Tires .................. 4-41 Towing Recreational Vehicle ..................................... 4-31 Towing a Trailer .......................................... 4-38 Your Vehicle ............................................... 4-31 Traction Control System (TCS) .................................... 4-9 Control System Warning Light ....................... 3-39 Trailer Brakes ................................................. 4-42 Transaxle Fluid, Automatic ........................................... 5-23 Transaxle Operation, Automatic ......................... 2-27 Transmission, Transaxle, Transfer Case Unit Repair Manual ............................................ 7-11 Transportation Options ...................................... 7-8 Trip Odometer ................................................ 3-35 Trunk ............................................................ 2-15 Trunk Lamp ................................................... 3-17 Trunk Lock Release ........................................ 2-15 Trunk Security Override ................................... 2-16 Trunk-Mounted CD Changer ............................. 3-71 Turn and Lane-Change Signals .......................... 3-6 Turn Signal/Multifunction Lever ........................... 3-5 Turn Signals When Towing a Trailer .................. 4-43 Twilight Sentinel® ............................................ 3-14 U Ultrasonic Rear Parking Assist (URPA) ............... 3-20 Underbody Flushing Service ............................. 6-22 Underhood Fuse Block ................................... 5-102 Understanding Radio Reception ........................ 3-78 Uniform Tire Quality Grading ............................ 5-75 United States – Customer Assistance .................. 7-4 Unlocking the Theft-Deterrent Feature After a Power Loss ...................................... 3-76 Used Replacement Wheels .............................. 5-77 Using Cleaner on Fabric .................................. 5-91 Using HomeLink® ........................................... 2-46 Vehicle Control ........................................................ 4-6 Damage Warnings ........................................... iv Loading ...................................................... 4-33 Service Soon Light ...................................... 3-45 Symbols ......................................................... iv Vehicle Data Collection and Event Data Records ....................................................... 7-9 Vehicle Identiﬁcation Number (VIN) ............................................. 5-98 Service Parts Identiﬁcation Label ................... 5-98 Vehicle Personalization DIC ........................................................... 3-51 Memory Seat and Mirrors ............................. 2-51 Vehicle Storage .............................................. 5-43 Ventilation Adjustment ...................................... 3-29 Visors ........................................................... 2-19 Warning Lights, Gages and Indicators ................ 3-32 Warnings DIC Warnings and Messages ........................ 3-50 Hazard Warning Flashers ............................... 3-4 Other Warning Devices .................................. 3-4 Safety and Symbols ......................................... iii Vehicle Damage .............................................. iv Washing Your Vehicle ...................................... 5-93 Weatherstrip Lubrication ................................... 6-20 Weight of the Trailer ........................................ 4-40 Weight of the Trailer Tongue ............................. 4-40 What Kind of Engine Oil to Use ........................ 5-15 What Kind of Oil to Use .................................. 5-19 What to Do with Used Oil ................................ 5-19 What to Use .................................. 5-26, 5-38, 5-39 Wheels Alignment and Tire Balance .......................... 5-76 Replacement ............................................... 5-76 15 When to Add Engine Oil .................................. 5-15 When to Change Engine Oil (Vehicles Without the GM Oil Life System) ......... 5-17 When to Change Engine Oil (Vehicles With the GM Oil Life System) ............. 5-18 When to Check ...................................... 5-19, 5-70 When to Check and Change ............................ 5-23 When to Check Power Steering Fluid ................ 5-38 When to Inspect the Engine Air Cleaner/Filter ........ 5-20 When You Are Ready to Leave After Parking on a Hill ..................................................... 4-45 Where to Put the Restraint ............................... 1-36 Why Safety Belts Work ..................................... 1-7 Window Lock Out ................................... 2-18, 3-57 Windows ....................................................... 2-17 Power ........................................................ 2-18 Windshield Washer ........................................... 3-9 Fluid .......................................................... 5-39 Windshield Washer Fluid Level Check ................ 6-19 Windshield Wiper Blade Replacement ...................................... 5-61 Windshield Wipers ............................................ 3-7 Winter Driving ................................................ 4-26 Wiper Blade Check ......................................... 6-20 Your Vehicle and the Environment ....................... 6-2 16 2004 Buick Park Avenue Owner Manual M Front Seats Safety Belts Child Restraints Air Bag Systems Restraint System Check Seats and Restraint Systems ........................... 1-1 ............................................... 1-2 .............................................. 1-6 ....................................... 1-27 ...................................... 1-49 ............................ 1-58 Features and Controls ..................................... 2-1 ........................................................ 2-3 ...................................... 2-10 ................................................. 2-17 ............................ 2-19 ........... 2-23 .................................................... 2-36 ...................................... 2-41 ............................. 2-43 ......................................... 2-47 .................................................. 2-50 ............................. 2-51 Instrument Panel ............................................. 3-1 .......................... 3-2 ...................................... 3-24 ......... 3-32 .................. 3-47 ....................................... 3-57 Keys Doors and Locks Windows Theft-Deterrent Systems Starting and Operating Your Vehicle Mirrors OnStar® System HomeLink® Transmitter Storage Areas Sunroof Vehicle Personalization Instrument Panel Overview Climate Controls Warning Lights, Gages and Indicators Driver Information Center (DIC) Audio System(s) Your Driving, the Road, and Your Vehicle Towing Driving Your Vehicle ....................................... 4-1 ..... 4-2 ................................................... 4-31 Service and Appearance Care .......................... 5-1 Service ..................................................... 5-3 Fuel ......................................................... 5-4 Checking Things Under the Hood ............... 5-10 Headlamp Aiming ..................................... 5-49 Bulb Replacement .................................... 5-51 Windshield Wiper Blade Replacement ......... 5-61 Tires ...................................................... 5-62 Appearance Care ..................................... 5-90 Vehicle Identiﬁcation ................................. 5-98 Electrical System ...................................... 5-98 Capacities and Speciﬁcations ................... 5-108 Normal Maintenance Replacement Parts ...... 5-109 Maintenance Schedule ..................................... 6-1 ................................ 6-2 Customer Assistance Information .................... 7-1 .................. 7-2 ........................... 7-10 Index .................................................................1 Customer Assistance Information Reporting Safety Defects Maintenance Schedule GENERAL MOTORS, GM, the GM Emblem, BUICK, the BUICK Emblem and the name PARK AVENUE are registered trademarks of General Motors Corporation. This manual includes the latest information at the time it was printed. We reserve the right to make changes after that time without further notice. For vehicles ﬁrst sold in Canada, substitute the name “General Motors of Canada Limited” for Buick Motor Division whenever it appears in this manual. Please keep this manual in your vehicle, so it will be there if you ever need it when you’re on the road. If you sell the vehicle, please leave this manual in it so the new owner can use it. Canadian Owners You can obtain a French copy of this manual from your dealer or from: Helm, Incorporated P.O. Box 07130 Detroit, MI 48207 How to Use This Manual Many people read their owner’s manual from beginning to end when they ﬁrst receive their new vehicle. If you do this, it will help you learn about the features and controls for your vehicle. In this manual, you will ﬁnd that pictures and words work together to explain things. Index A good place to look for what you need is the Index in back of the manual. It is an alphabetical list of what is in the manual, and the page number where you will ﬁnd it. Litho in U.S.A. Part No. 25755777 A First Edition ©Copyright General Motors Corporation 06/02/03 All Rights Reserved ii Safety Warnings and Symbols You will ﬁnd a number of safety cautions in this book. We use a box and the word CAUTION to tell you about things that could hurt you if you were to ignore the warning. {CAUTION: These mean there is something that could hurt you or other people. In the caution area, we tell you what the hazard is. Then we tell you what to do to help avoid or reduce the hazard. Please read these cautions. If you don’t, you or others could be hurt. You will also ﬁnd a circle with a slash through it in this book. This safety symbol means “Don’t,” “Don’t do this” or “Don’t let this happen.” iii Vehicle Damage Warnings Also, in this book you will ﬁnd these notices: Notice: These mean there is something that could damage your vehicle. A notice will tell you about something that can damage your vehicle. Many times, this damage would not be covered by your warranty, and it could be costly. But the notice will tell you what to do to help avoid the damage. When you read other manuals, you might see CAUTION and NOTICE warnings in different colors or in different words. You’ll also see warning labels on your vehicle. They use the same words, CAUTION or NOTICE. Vehicle Symbols Your vehicle has components and labels that use symbols instead of text. Symbols, used on your vehicle, are shown along with the text describing the operation or information relating to a speciﬁc component, control, message, gage or indicator. If you need help ﬁguring out a speciﬁc name of a component, gage or indicator, reference the following topics: (cid:127) Seats and Restraint Systems in Section 1 Features and Controls in Section 2 Instrument Panel Overview in Section 3 (cid:127) Climate Controls in Section 3 (cid:127) Warning Lights, Gages and Indicators in Section 3 (cid:127) Audio System(s) in Section 3 (cid:127) Engine Compartment Overview in Section 5 iv (cid:127) (cid:127) These are some examples of vehicle symbols you may ﬁnd on your vehicle: ✍ NOTES vi Section 1 Seats and Restraint Systems Front Seats ......................................................1-2 Power Seats ..................................................1-2 Power Lumbar ...............................................1-3 Heated Seats .................................................1-3 Reclining Seatbacks ........................................1-4 Head Restraints .............................................1-5 Safety Belts .....................................................1-6 Safety Belts: They Are for Everyone .................1-6 Questions and Answers About Safety Belts .........1-10 How to Wear Safety Belts Properly .................1-12 Driver Position ..............................................1-12 Safety Belt Use During Pregnancy ..................1-18 Right Front Passenger Position .......................1-19 Center Passenger Position .............................1-19 Rear Seat Passengers ..................................1-21 Rear Safety Belt Comfort Guides for Children and Small Adults ..........................1-24 Safety Belt Extender .....................................1-26 Child Restraints .............................................1-27 Older Children ..............................................1-27 Infants and Young Children ............................1-30 Child Restraint Systems .................................1-33 Where to Put the Restraint .............................1-36 Top Strap ....................................................1-38 Top Strap Anchor Location .............................1-39 Lower Anchorages and Top Tethers for Children (LATCH System) ...........................1-40 Securing a Child Restraint Designed for the LATCH System ....................................1-42 Securing a Child Restraint in a Rear Outside Seat Position .........................1-42 Securing a Child Restraint in a Center Rear Seat Position ....................................1-44 Securing a Child Restraint in the Right Front Seat Position ....................................1-46 Air Bag Systems ............................................1-49 Where Are the Air Bags? ...............................1-51 When Should an Air Bag Inﬂate? ....................1-54 What Makes an Air Bag Inﬂate? .....................1-55 How Does an Air Bag Restrain? .....................1-55 What Will You See After an Air Bag Inﬂates? .......................................1-56 Servicing Your Air Bag-Equipped Vehicle .........1-58 Restraint System Check ..................................1-58 Checking Your Restraint Systems ...................1-58 Replacing Restraint System Parts After a Crash ............................................1-59 1-1 To adjust the power seats, do the following: Horizontal Control: Raise or lower the front of the seat cushion by pressing the forward edge of the control up or down. Raise or lower the rear of the seat cushion by pressing the rear edge of the control up or down. Move the seat forward or rearward by pressing the control toward the front or rear of the vehicle. Move the seat higher or lower by holding the whole control up or down. Vertical Control: Adjust the angle of the seatback by pressing the top of the control forward or rearward. Move the seatback forward by pressing the top of the control forward. Front Seats Power Seats The power seat controls are located on the outboard sides of both the driver’s and front passenger’s seats. 1-2 Power Lumbar Heated Seats If your vehicle has this option, press this button to turn on the heating element in the seat. The heated seat controls are located next to the climate controls on the instrument panel. If your vehicle has this feature, the power lumbar control is located on the outboard side of each front seat. Use the power seat control ﬁrst to get the proper position. Then continue with the lumbar adjustment. To reshape the lower seatback, press the lumbar control forward to increase support and rearward to decrease support. Press the control up or down to raise or lower the support mechanism. Keep in mind that as your seating position changes, as it may during long trips, so should the position of your lumbar support. Adjust the seat as needed. If you have the independent front cushion moved down as far as it will go, you may feel the lumbar support higher in your back. Readjust the location of the cushion until you are comfortable. You may also want to adjust the seatback for maximum comfort. When the heated seat control is ﬁrst pressed, the HI setting is activated. Press the button again for the LO setting. The third press of the button turns the feature off. The LO setting warms the seatback and cushion until the seat nears body temperature. The HI setting heats the seat to a slightly higher temperature. A light on the control reminds you that the heating system is in use. When the ignition is turned off, the heating element is also turned off. 1-3 Reclining Seatbacks The vertical control described previously in this section reclines the front seatbacks. {CAUTION: Sitting in a reclined position when your vehicle is in motion can be dangerous. Even if you buckle up, your safety belts can’t do their job when you’re reclined like this. The shoulder belt can’t do its job. In a crash, you could go into it, receiving neck or other injuries. The lap belt can’t do its job either. In a crash the belt could go up over your abdomen. The belt forces would be there, not at your pelvic bones. This could cause serious internal injuries. For proper protection when the vehicle is in motion, have the seatback upright. Then sit well back in the seat and wear your safety belt properly. But don’t have a seatback reclined if your vehicle is moving. 1-4 Head Restraints Adjust your head restraint so that the top of the restraint is closest to the top of your head. This position reduces the chance of a neck injury in a crash. On some models, the head restraints tilt forward and rearward also. Adjust the head restraint by grasping the top of the restraint and moving it forward or rearward until it is in the desired position. Some rear seats have adjustable head restraints. Slide an adjustable head restraint up or down so that the top of the restraint is closest to the top of your head. This position reduces the chance of a neck injury in a crash. On some models, the rear seat head restraints tilt forward and rearward also. There are three different positions for the rear seat head restraints. Adjust a rear head restraint by grasping the top of the restraint and moving it forward the way you want it to go until you hear a click. It will then be locked into position until you need to move it again. Pulling it forward past the last position will allow the head restraint to return to its full rear position. 1-5 Safety Belts Safety Belts: They Are for Everyone This part of the manual tells you how to use safety belts properly. It also tells you some things you should not do with safety belts. {CAUTION: Don’t let anyone ride where he or she can’t wear a safety belt properly. If you are in a crash and you’re not wearing a safety belt, your injuries can be much worse. You can hit things inside the vehicle or be ejected from it. You can be seriously injured or killed. In the same crash, you might not be, if you are buckled up. Always fasten your safety belt, and check that your passengers’ belts are fastened properly too. {CAUTION: It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a collision, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and safety belts. Be sure everyone in your vehicle is in a seat and using a safety belt properly. Your vehicle has a light that comes on as a reminder to buckle up. See Safety Belt Reminder Light on page 3-36. 1-6 Why Safety Belts Work When you ride in or on anything, you go as fast as it goes. In most states and in all Canadian provinces, the law says to wear safety belts. Here’s why: They work. You never know if you’ll be in a crash. If you do have a crash, you don’t know if it will be a bad one. A few crashes are mild, and some crashes can be so serious that even buckled up, a person wouldn’t survive. But most crashes are in between. In many of them, people who buckle up can survive and sometimes walk away. Without belts they could have been badly hurt or killed. After more than 30 years of safety belts in vehicles, the facts are clear. In most crashes buckling up does matter... a lot! Take the simplest vehicle. Suppose it’s just a seat on wheels. 1-7 Put someone on it. Get it up to speed. Then stop the vehicle. The rider doesn’t stop. 1-8 The person keeps going until stopped by something. In a real vehicle, it could be the windshield... or the instrument panel... 1-9 Questions and Answers About Safety Belts Q: Won’t I be trapped in the vehicle after an accident if I’m wearing a safety belt? A: You could be – whether you’re wearing a safety belt or not. But you can unbuckle a safety belt, even if you’re upside down. And your chance of being conscious during and after an accident, so you can unbuckle and get out, is much greater if you are belted. or the safety belts! With safety belts, you slow down as the vehicle does. You get more time to stop. You stop over more distance, and your strongest bones take the forces. That’s why safety belts make such good sense. 1-10 Q: If my vehicle has air bags, why should I have to wear safety belts? A: Air bags are in many vehicles today and will be in most of them in the future. But they are supplemental systems only; so they work with safety belts – not instead of them. Every air bag system ever offered for sale has required the use of safety belts. Even if you’re in a vehicle that has air bags, you still have to buckle up to get the most protection. That’s true not only in frontal collisions, but especially in side and other collisions. Q: If I’m a good driver, and I never drive far from home, why should I wear safety belts? A: You may be an excellent driver, but if you’re in an accident – even one that isn’t your fault – you and your passengers can be hurt. Being a good driver doesn’t protect you from things beyond your control, such as bad drivers. Most accidents occur within 25 miles (40 km) of home. And the greatest number of serious injuries and deaths occur at speeds of less than 40 mph (65 km/h). Safety belts are for everyone. 1-11 How to Wear Safety Belts Properly This part is only for people of adult size. Be aware that there are special things to know about safety belts and children. And there are different rules for smaller children and babies. If a child will be riding in your vehicle, see Older Children on page 1-27 or Infants and Young Children on page 1-30. Follow those rules for everyone’s protection. First, you’ll want to know which restraint systems your vehicle has. We’ll start with the driver position. Driver Position This part describes the driver’s restraint system. Lap-Shoulder Belt The driver has a lap-shoulder belt. Here’s how to wear it properly. 1. Close and lock the door. 2. Adjust the seat so you can sit up straight. To see how, see “Seats” in the Index. 1-12 3. Pick up the latch plate and pull the belt across you. Don’t let it get twisted. The lap-shoulder belt may lock if you pull the belt across you very quickly. If this happens, let the belt go back slightly to unlock it. Then pull the belt across you more slowly. 4. Push the latch plate into the buckle until it clicks. Pull up on the latch plate to make sure it is secure. If the belt isn’t long enough, see Safety Belt Extender on page 1-26. Make sure the release button on the buckle is positioned so you would be able to unbuckle the safety belt quickly if you ever had to. The lap part of the belt should be worn low and snug on the hips, just touching the thighs. In a crash, this applies force to the strong pelvic bones. And you’d be less likely to slide under the lap belt. If you slid under it, the belt would apply force at your abdomen. This could cause serious or even fatal injuries. The shoulder belt should go over the shoulder and across the chest. These parts of the body are best able to take belt restraining forces. The safety belt locks if there’s a sudden stop or crash, or if you pull the safety belt very quickly out of the retractor. 1-13 Q: What’s wrong with this? {CAUTION: You can be seriously hurt if your shoulder belt is too loose. In a crash, you would move forward too much, which could increase injury. The shoulder belt should ﬁt against your body. A: The shoulder belt is too loose. It won’t give nearly as much protection this way. 1-14 Q: What’s wrong with this? {CAUTION: You can be seriously injured if your belt is buckled in the wrong place like this. In a crash, the belt would go up over your abdomen. The belt forces would be there, not at the pelvic bones. This could cause serious internal injuries. Always buckle your belt into the buckle nearest you. A: The belt is buckled in the wrong place. 1-15 Q: What’s wrong with this? {CAUTION: You can be seriously injured if you wear the shoulder belt under your arm. In a crash, your body would move too far forward, which would increase the chance of head and neck injury. Also, the belt would apply too much force to the ribs, which aren’t as strong as shoulder bones. You could also severely injure internal organs like your liver or spleen. A: The shoulder belt is worn under the arm. It should be worn over the shoulder at all times. 1-16 Q: What’s wrong with this? {CAUTION: You can be seriously injured by a twisted belt. In a crash, you wouldn’t have the full width of the belt to spread impact forces. If a belt is twisted, make it straight so it can work properly, or ask your dealer to ﬁx it. A: The belt is twisted across the body. 1-17 Safety Belt Use During Pregnancy Safety belts work for everyone, including pregnant women. Like all occupants, they are more likely to be seriously injured if they don’t wear safety belts. To unlatch the belt, just push the button on the buckle. The belt should go back out of the way. Before you close the door, be sure the belt is out of the way. If you slam the door on it, you can damage both the belt and your vehicle. 1-18 A pregnant woman should wear a lap-shoulder belt, and the lap portion should be worn as low as possible, below the rounding, throughout the pregnancy. The best way to protect the fetus is to protect the mother. When a safety belt is worn properly, it’s more likely that the fetus won’t be hurt in a crash. For pregnant women, as for anyone, the key to making safety belts effective is wearing them properly. Right Front Passenger Position To learn how to wear the right front passenger’s safety belt properly, see Driver Position on page 1-12. The right front passenger’s safety belt works the same way as the driver’s safety belt – except for one thing. If you ever pull the lap portion of the belt out all the way, you will engage the child restraint locking feature. If this happens, just let the belt go back all the way and start again. If your vehicle has a center passenger position, be sure to use the correct buckle when buckling your lap-shoulder belt. If you ﬁnd that the latch plate will not go fully into the buckle, see if you are using the buckle for the center passenger position. Center Passenger Position Lap Belt If your vehicle has a front split seat and a rear bench seat, someone can sit in the center positions. 1-19 When you sit in the center seating position, you have a lap safety belt, which has no retractor. To make the belt longer, tilt the latch plate and pull it along the belt. To make the belt shorter, pull its free end as shown until the belt is snug. Buckle, position and release it the same way as the lap part of a lap-shoulder belt. If the belt isn’t long enough, see Safety Belt Extender on page 1-26. Make sure the release button on the buckle is positioned so you would be able to unbuckle the safety belt quickly if you ever had to. 1-20 Rear Seat Passengers It’s very important for rear seat passengers to buckle up! Accident statistics show that unbelted people in the rear seat are hurt more often in crashes than those who are wearing safety belts. Rear passengers who aren’t safety belted can be thrown out of the vehicle in a crash. And they can strike others in the vehicle who are wearing safety belts. Rear Seat Outside Passenger Positions Lap-Shoulder Belt The positions next to the windows have lap-shoulder belts. Here’s how to wear one properly. 1. Pick up the latch plate and pull the belt across you. Don’t let it get twisted. The shoulder belt may lock if you pull the belt across you very quickly. If this happens, let the belt go back slightly to unlock it. Then pull the belt across you more slowly. 2. Push the latch plate into the buckle until it clicks. 1-21 3. To make the lap part tight, pull down on the buckle end of the belt as you pull up on the shoulder belt. If the belt stops before it reaches the buckle, tilt the latch plate and keep pulling until you can buckle it. Pull up on the latch plate to make sure it is secure. If the belt is not long enough, see Safety Belt Extender on page 1-26. Make sure the release button on the buckle is positioned so you would be able to unbuckle the safety belt quickly if you ever had to. 1-22 {CAUTION: You can be seriously hurt if your shoulder belt is too loose. In a crash, you would move forward too much, which could increase injury. The shoulder belt should ﬁt against your body. The lap part of the belt should be worn low and snug on the hips, just touching the thighs. In a crash, this applies force to the strong pelvic bones. And you’d be less likely to slide under the lap belt. If you slid under it, the belt would apply force at your abdomen. This could cause serious or even fatal injuries. The shoulder belt should go over the shoulder and across the chest. These parts of the body are best able to take belt restraining forces. The safety belt locks if there’s a sudden stop or a crash, or if you pull the belt very quickly out of the retractor. To unlatch the belt, just push the button on the buckle. 1-23 Rear Safety Belt Comfort Guides for Children and Small Adults Rear shoulder belt comfort guides provide added safety belt comfort for older children who have outgrown booster seats and for small adults. When installed on a shoulder belt, the comfort guide better positions the belt away from the neck and head. There is one guide for each outside passenger position in the rear seat. To provide added safety belt comfort for children who have outgrown child restraints and booster seats and for smaller adults, the comfort guides may be installed on the shoulder belts. Here’s how to install a comfort guide and use the safety belt: 1-24 1. Remove the guide from its storage pocket on the side of the seatback. 2. Slide the guide under and past the belt. The elastic cord must be under the belt. Then, place the guide over the belt, and insert the two edges of the belt into the slots of the guide. 3. Be sure that the belt is not twisted and it lies ﬂat. The elastic cord must be under the belt and the guide on top. 1-25 Safety Belt Extender If the vehicle’s safety belt will fasten around you, you should use it. But if a safety belt isn’t long enough to fasten, your dealer will order you an extender. It’s free. When you go in to order it, take the heaviest coat you will wear, so the extender will be long enough for you. The extender will be just for you, and just for the seat in your vehicle that you choose. Don’t let someone else use it, and use it only for the seat it is made to ﬁt. To wear it, just attach it to the regular safety belt. 4. Buckle, position and release the safety belt as described in Rear Seat Passengers on page 1-21. Make sure that the shoulder belt crosses the shoulder. To remove and store the comfort guides, squeeze the belt edges together so that you can take them out of the

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2004 Buick Park Avenue Owners Manual