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YOUR SATISFACTION IS #1 WITH US.
To Our Customers Toyota has a commitment to you and your satisfaction. From your first phone call or visit to the dealership, through the purchase and delivery of your new Toyota, to after- sales service, your satisfaction is Number One with us.
If you should experience a problem or concern, either within or outside of the warranty period, please follow these proce- dures in the sequence listed for the fastest possible response.
Step 1: Contact the Dealership Customer Relations Manager If you have a question, concern, or com- plaint, just ask for the dealership Customer Relations Manager. This person has been specially trained to understand the cus- tomer’s point of view when a question or problem arises.
The Customer Relations Manager has the responsibility to resolve most cases and will make every effort to conduct a fair review of your situation.
Note: For information regarding specific state regulations and notices, see the Toyota Owner’s Manual Supplement Part 2 in your vehicle glove box.
Step 2: Call the Toyota Customer Assistance Center If for any reason you still need assistance after contacting the dealership Customer Relations Manager, please call Toyota’s Customer Assistance Center toll-free at:
1-800-331-4331
For our hearing and/or speech impaired
customers, please call toll-free at:
1-800-443-4999 (TDD)
A Toyota Customer Assistance Represen- tative will review your request and help with any further questions or problems you may have regarding your vehicle warranty or any special policy adjustments. Note: In order to give you the greatest assistance possible, please help us by provid- ing the following information when you call: ■ Vehicle Identification Number. (You will find this 17-digit number located on the driver’s side corner of the dash under the window. It is also listed on your sales contract/invoice.)
■ Current mileage on your Toyota (if
applicable).
dealerships.
■ Names of the selling and servicing
■ Your daytime and evening phone numbers.
HOW TO GET ASSISTANCE
Step 3: Arbitration If you should experience a problem which has not been resolved to your satisfaction through Steps 1 and 2, Toyota offers addi- tional assistance through the Council of Better Business Bureaus’ (CBBBs’) BBB AUTO LINE arbitration program. CBBB serves as the administrator of the BBB AUTO LINE program. All arbitrators and technical experts are employed through BBB AUTO LINE.
BBB AUTO LINE will resolve your com- plaint through arbitration — a process by which two or more parties authorize an inde- pendent third party to resolve the dispute. This procedure is quick, easy to use, and
offered to you at no cost.
Please refer to the New Vehicle Limited Warranty for additional information regard- ing the arbitration process.
Note: In Canada, assistance may be obtained from: Toyota Customer Service Office Toyota Canada Inc. One Toyota Place Scarborough, Ontario M1H1H9
Canada 1-800-263-7640 (Canada only)NEW VEHICLE LIMITED WARRANTY
What Is Covered
Warrantor TOYOTA warrants each new 1997 vehicle. For the purpose of warranty in the main- land United States and Alaska, TOYOTA is Toyota Motor Sales, U.S.A., Inc. (a California corporation).
Warranty Application This warranty is applicable to any vehicle registered and normally operated in the mainland United States, Alaska, and Canada only.
No Charge Warranty repairs and adjustments (parts and/or labor) will be made at no charge.
Fully Transferable Warranty coverage is fully transferable at no cost to subsequent vehicle owners.
Warranty Begins The warranty period begins on the date the vehicle is first delivered or put into use (in-service date).
Any implied warranty of merchantabil- ity or fitness for a particular purpose applicable to this vehicle is limited to the duration of the written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Arbitration In the unlikely event a dispute arises as to your warranty coverage, Toyota offers dispute resolution through arbitration provided by:
BBB AUTO LINE 4200 Wilson Blvd., Suite 800
Arlington,VA 22203Arbitration is available to you free of charge. BBB AUTO LINE is designed to render a decision within 40 days from BBB AUTO LINE’s receipt of your request for arbitration. BBB AUTO LINE’s decision is binding on Toyota but not on you.
IMPORTANT: You must use BBB AUTO LINE prior to seeking remedies avail- able to you through a court action pur- suant to the Magnuson-Moss Warranty Act (the “Act”). In addition, you must use BBB AUTO LINE if you are required to do so prior to seeking remedies available under the “Lemon Law” of your state. See the appropriate page in the Owner’s Manual Supplement Part 2 in your vehicle glove box for specific requirements applicable in your state. However, if your state law permits and if you choose to seek remedies which are not created by the Act, you are not required to use BBB AUTO LINE, although that option is still available to you.
Please refer to pages 18–20 in this manual for additional information regarding the arbitration process.
Basic Coverage Period This warranty covers repairs to any part that Toyota supplies that is defective in materials or workmanship under normal use, except those items listed under “What Is Not Cov- ered,” for a period of 36 months or 36,000
miles, whichever occurs first. Selected com- ponents are warranted for longer periods.Exceptions The items specified below are covered for periods different from the basic coverage.
■ Air Conditioner
Air conditioner refrigerant charge is cov- ered for the first 12 months, regardless of mileage, unless done as part of a warranty repair.
■ Adjustments
Service adjustments — minor repairs not usually associated with the replacement of parts — are covered for the first 12
months or 12,500 miles, whichever occurs first. (Note: Adjustments required to pass an emissions test are subject to the applicable emission warranty coverage.)NEW VEHICLE LIMITED WARRANTY
Powertrain Engine, transmission, front wheel drive, rear wheel drive, and restraint system com- ponents are warranted against defects in materials or workmanship under normal use, except those items listed under “What Is Not Covered,” for a period of 60 months or 60,000 miles, whichever occurs first, from the vehicle’s in-service date. Specific components covered by this warranty are as follows:
■ Engine: Cylinder block, head, and all internal parts, intake manifold, timing gears and gaskets, timing gear chain/belt and cover, flywheel, valve covers, oil pan, oil pump, engine mounts, water pump, fuel pump, turbocharger housing and all internal parts, supercharger hous- ing, and all internal parts, engine control computer, seals, and gaskets.
■ Transmission and Transaxle: Case and all internal parts, torque converter, clutch cover, transmission mounts, transfer case, and all internal parts, engine control com- puter, seals, and gaskets.
■ Front Wheel Drive: Final drive housing and all internal parts, axle shafts, drive
shafts, constant velocity joints, front hub, and bearings, seals, and gaskets.
■ Rear Wheel Drive: Axle housing and all internal parts, propeller shafts, U joints, axle shafts, drive shafts, bearings, sup- ports, seals, and gaskets.
■ Restraint System: Front seat belts, rear
seat belts, and air bags.
For vehicles sold and registered in the state of Kansas, the warranty for seat belts and related components is 10 years, regardless of mileage.
Corrosion Perforation Any body sheet metal found under normal use to have developed a perforation (hole through the body panel) from corrosion due to defects in materials or workmanship is warranted for 60 months, regardless of mileage. (Refer to page 8 for important information about protecting your vehicle.)
Towing When your vehicle is inoperative due to a warranted part failure, towing service is covered to the nearest authorized dealership.
NEW VEHICLE LIMITED WARRANTY
What Is Not Covered
Factors Beyond the Manufacturer’s Control ■ Repairs and adjustments required as a result of misuse (for example,racing,over- loading), negligence, modification, alter- ation,tampering,disconnection,improper adjustments unless performed by a deal- ership during warranty repair work or repairs, accident, and use of add-on parts/materials are not covered.
■ Cosmetic conditions or surface corrosion from stone chips or scratches in the paint are not covered.
■ Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, tree sap, etc.), salt, hail, windstorms, lightning, floods, other acts of God, and the like is not covered.
Lack of Maintenance or Use of Wrong Fuel, Oil, Lubricants, or Fluids ■ Repairs and adjustments caused by im- proper maintenance, lack of required maintenance, or the use of fluids other than fluids specified in the Owner’s Manual are not covered.
Maintenance Is at Owner’s Expense ■ Engine tune-up, lubrication, cleaning and polishing, replacement of filters, coolant, fuses, worn wiper blades, and worn brake pads and linings or clutch linings are some of the normal maintenance services all vehicles require and are not covered. Required scheduled maintenance is explained in this supplement.
Normal Noise, Vibration, and Deterioration ■ Normal noise, vibration, wear and tear, and deterioration such as discoloration, fading, deformation, or blur are not covered.
Altered Mileage ■ Failure of a vehicle on which the odome- ter mileage has been altered or changed so that vehicle mileage cannot be readily ascertained is not covered.
Tires ■ Tires are warranted under a separate war- ranty provided by the tire manufacturer. Refer to page 17 for tire manufacturer information and warranty details.
Scrapped or Salvaged Vehicles ■ A vehicle which has been damaged to such an extent that the owner or the institution financing, leasing, or insuring the vehicle considers it uneconomical to repair it and, as a result, the vehicle is not repaired by or for the person who owns the vehicle at the time of the event result- ing in the damage is not covered by the Toyota New Vehicle Limited Warranty, with the exception of any applicable Emission Warranty. This includes, but is not limited to, those vehicles which are currently or were previously titled as “scrap,”“salvage,” or “dismantled.”
Extra Expenses and Damages Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. ANY IMPLIED WARRANTY OF MER- CHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO THIS VEHICLE IS LIMITED TO THE DURATION OF THIS WRITTEN WAR- RANTY. The performance of repairs and needed adjustments is the exclusive remedy under this warranty or any implied warranty.
TOYOTA SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAM- AGES (FOR OTHER THAN INJURY TO THE PERSON) RESULTING FROM BREACH OF THIS WRITTEN WARRANTY OR ANY IMPLIED WARRANTY.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
NEW VEHICLE LIMITED WARRANTY
Owner’s Responsibilities Obtaining Warranty Service You are responsible for delivering your vehi- cle to any authorized Toyota dealer in the mainland U.S.(excluding Hawaii), Alaska,and Canada in order to obtain warranty service. Maintenance You are responsible for properly operating, maintaining, and caring for your Toyota in accordance with the instructions con- tained in your Owner’s Manual and this supplement.
If your vehicle is subject to use under severe driving conditions, you should follow the maintenance requirements specified accordingly in the Scheduled Maintenance section of this supplement.
Note: Your dealer may recommend more frequent intervals or may include items which are in addition to those listed in the Scheduled Maintenance section of this booklet. These additional services are not required to maintain your warranty coverage. Please see your dealer for an explanation of any maintenance rec- ommendations which are not part of your vehicle’s maintenance schedule.
Maintenance Records You are responsible for keeping mainte- nance records since it may be necessary in some instances for you to show that the required maintenance has been performed. The Maintenance Log in the Scheduled Maintenance section of this supplement provides a convenient way to track and record your vehicle’s maintenance history.
Where to Go for Warranty Service Your Toyota dealer will make the necessary repairs or adjustments using new or remanu- factured parts. Repair or replacement of a part is at the discretion of the Toyota dealer. While any Toyota dealer in the mainland U.S., Alaska, and Canada will perform warranty service, Toyota recommends that you return to the dealership which sold you your vehicle because of their continued and personal interest in you.
Customer Assistance Should you have any questions regarding your warranty coverages or wish to inquire about a special policy adjustment covering your vehicle, please contact the dealership or call Toyota toll-free at 1-800-331-4331.
NEW VEHICLE LIMITED WARRANTY
Touring/Relocating Outside the Mainland United States, Alaska, and Canada If you are touring or relocating outside the mainland U.S., Alaska, and Canada, and a problem arises, please consult a local Toyota dealer. Please note, however, that warranty service may not be provided by the local dealer because the local Toyota distributor may have no obligation to pro- vide warranty service to your vehicle, and/or your Toyota may not comply with the regulatory and/or environmental requirements of such country.
What Can You Do to Help Protect Your Toyota Against Corrosion? In order to help protect your vehicle against corrosion, it is important that you care for your vehicle regularly, following these suggestions: ■ Wash regularly using cold, clean water
and a mild vehicle wash soap.
■ If insects, tar, or other similar deposits have accumulated on your vehicle, wash it as soon as possible.
■ Wash your vehicle in the shade. ■ Under certain conditions, special care should be taken to protect your Toyota against corrosion.If you drive on salted or dust-controlled roads, or if you drive near the ocean, hose off the undercarriage at least once a month.
■ It is important that the drain holes in the lower edges of the doors and rocker pan- els be kept clear.
■ If you detect any stone chips or scratches in the paint, touch them up immediately.
■ If you do much driving on gravel roads, consider installing mud or stone shields behind each wheel.
■ If you carry special cargo, such as chemi- cals, fertilizers, de-icer salt, etc., be sure that such materials are well-packaged and sealed.
■ If your Toyota is damaged due to an accident or similar cause which destroys the paint and protective coating, have your vehicle repaired as soon as possible. The cost of such repairs is considered the responsibility of the owner.
This corrosion warranty does not cover non-genuine Toyota sheet metal parts or damage caused by the installation of such non-genuine Toyota sheet metal parts.
Application of additional rust- inhibiting materials is not necessary to protect your new Toyota, nor is it required in order to keep the five-year warranty coverage in effect.
Emission Defect Warranty TOYOTA warrants to the retail purchaser and each subsequent purchaser that the Toyota vehicle: ■ Was designed, built, and equipped so as to conform at the time of sale with regu- lations of the U.S. Environmental Protec- tion Agency (EPA) as may be applicable. ■ Is free from defects in materials and work- manship which may cause the vehicle to fail to conform with the above-mentioned applicable regulations.
EPA regulations require that the warranty is in effect for two years from the date the vehicle is first put into service or 24,000
miles, whichever occurs first. However, Toyota will provide you a coverage of three years or 36,000 miles, whichever occurs first, under the terms of the Basic Warranty. In addition, specific components may be entitled to additional coverage under terms of the Powertrain Warranty.EPA regulations also require that the warranty for specified major emission control components designated by (*) is in effect for eight years or 80,000 miles, whichever occurs first.
The emission control parts covered by
this warranty are listed on page 10.
FEDERAL EMISSION WARRANTY
Note: Vehicles equipped with a California Certified Emission Control System and registered and normally operated in the state of California or Massachusetts are also entitled to the California Emission Warranty.(See page 13 of this supplement.)
Emission Performance Warranty Some states and local jurisdictions have established periodic vehicle inspection and maintenance (I/M) programs to encourage proper maintenance of your vehicle. If an EPA-approved I/M program is in force in your area, you are eligible for emission performance warranty coverage.
EPA regulations require that Toyota make all necessary adjustments, repairs, or replacements at no cost to you if: ■ Your vehicle fails to conform to applicable emission standards as determined in an EPA-approved emission test, and
■ Such failure results or will result in your having to bear any penalty or other sanc- tions under local, state, or federal law.
EPA regulations require that the warranty is in effect for two years from the date the vehicle is first put into service or 24,000
miles, whichever occurs first.In addition, EPA regulations require that the warranty for specified major emission control components designated by (*) is in effect for eight years or 80,000 miles, whichever occurs first.
The emission control parts covered by this warranty are listed on page 10 of this supplement.
FEDERAL EMISSION WARRANTY 10
Warranty Parts List
AIR/FUEL METERING SYSTEM • EFI Components Airflow Sensor Throttle Body Engine Control Module* Other Components
• Cold Start Enrichment System • Deceleration Control • Air/Fuel Ratio Feedback Control System AIR INDUCTION SYSTEM • Intake Manifold and Intake Air Surge Tank • Turbocharger/Supercharger • Charge Air Cooler IGNITION SYSTEM • Distributor and Internal Parts • Spark Plugs** • Ignition Coil and Ignitor • Ignition Wires POSITIVE CRANKCASE VENTILATION SYSTEM (PCV) • PCV Valve or PCV Orifice • Oil Filler Cap
EVAPORATIVE CONTROL SYSTEM • Charcoal Canister • Vapor Liquid Separator • Fuel Tank • Fuel Filler Cap EGR SYSTEM • EGR Valve • Associated Parts AIR INJECTION SYSTEM • Air Injection Pump • Airflow Control Valves • Air Injection Manifold CATALYST SYSTEM • Catalytic Converter and Protector* • Constricted Fuel Filler Neck • Exhaust Manifold • Exhaust Pipe (Manifold to Catalyst
and/or Catalyst to Catalyst)
MISCELLANEOUS ITEMS USED IN ABOVE SYSTEMS • Data Link Connector* • Sensors, Switches, and Valves • Hoses, Clamps, Fittings,Tubing, Sealing
Gaskets or Devices, and Mounting Hardware
• Pulleys, Belts, and Idlers • Bulbs for malfunctioning indicator
(Engine system warning light)*
**Spark plugs warranted until first required
maintenance only.
What Is Not Covered
Noncompliance caused by defective re- placement parts not certified in accordance with the aftermarket parts certification reg- ulations is not covered.
Noncompliance caused by the use of re- placement parts not equivalent to original equipment parts is not covered.
Other provisions specified under the “What Is Not Covered” section in the New Vehicle Limited Warranty are also applica- ble to this warranty.
FEDERAL EMISSION WARRANTY 11
Maintenance records and receipts should be transferred to each subsequent owner. Toyota will not refuse warranty service based solely on the lack of maintenance or the lack of records showing the mainte- nance was performed, except when failures are caused by the lack of maintenance.
If you use certified replacement parts that have maintenance or replacement intervals different from those specified in this supple- ment, you must follow the maintenance and replacement schedule for the certified parts.
Facts About the Emission Warranty
Replacement Parts The emission control systems of your vehi- cle were designed, built, and tested using Genuine Toyota Parts.Your vehicle is certi- fied as conforming to applicable federal emission control regulations. Therefore, it is recommended that Genuine Toyota Parts be used as replacement parts.
Use of parts certified in accordance with aftermarket parts certification regulations for repairs and/or mainte- nance that are paid for by you will not affect the emission warranty cov- erage. However, use of replacement parts that are not of equivalent quality may impair the effectiveness of the emission control systems. Non- compliance caused by defective replacement parts not certified in accordance with aftermarket parts certification regulations or caused by the use of replacement parts not equivalent to original equipment parts is not covered.
Repairs and Maintenance The use of any automotive repair estab- lishment or individuals who regularly engage in the business of servicing automobiles for the performance of the maintenance, replacement, or repair of emission control devices and systems that are paid for by you does not affect the emission warranty.
Owner’s Responsibility It is your responsibility to ensure that the vehicle is maintained and operated in accor- dance with the written instructions for proper maintenance and use as specified in your Owner’s Manual and this supplement. In an emergency situation, or to rectify an unsafe condition where an authorized Toyota dealer is not reasonably available, you may perform the repair, or have the repair performed at any service establish- ment or by a person of your choosing. You will then be required to present the replaced parts and paid repair invoices to an authorized Toyota dealer for reim- bursement of the reasonable emergency repair cost.
FEDERAL EMISSION WARRANTY 12
Filing a Claim With Toyota A claim may be raised immediately upon the failure of an EPA-approved emission test by following these steps: 1. Take the failed vehicle to any authorized Toyota dealer and present a copy of the emission short test report as evidence of failure. Also, take your maintenance records in case they are needed.
2. The Toyota dealership will inspect your vehicle and determine the warranty ap- plicability within a reasonable period of time (not to exceed 30 days) from your initial vehicle delivery date to any author- ized Toyota dealership or within the time period required by local or state law.
3. If for any reason the claim is denied, a written explanation will be presented to you.
4. If Toyota fails to notify you of its decision within the time specified at left for rea- sons other than those listed below, Toyota shall be responsible for repairing the vehicle free of charge. ■ Delay is requested by you. ■ Delay is caused by factors beyond the control of Toyota or Toyota dealerships.
5. If you wish to obtain further information regarding the emission performance warranty, or if you have failed to receive satisfactory assistance from TOYOTA by following the problem resolution steps outlined in the “How to Get Assistance” section of this supplement, you may contact:
Director, Field Operations and Support Division (EN 397F) Environmental Protection Agency 401 M Street SW Washington, D.C. 20460
CALIFORNIA EMISSION CONTROL WARRANTY 13
Your Warranty Rights and Obligations The California Air Resources Board (CARB) and Toyota are pleased to explain the emis- sion control system warranty on your 1997
vehicle. In California, new motor vehicles must be designed, built, and equipped to meet the state’s stringent anti-smog stan- dards. CARB regulations require that Toyota must warrant the emission control system on your vehicle for the periods of time listed below, provided there has been no abuse, neglect, or improper maintenance of your vehicle.Your emission control system may include parts such as the fuel-injection system, the ignition system, catalytic converter, and engine computer. Also included may be hoses, belts, connectors, and other emission- related assemblies.
Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts, and labor.
Manufacturer’s Warranty Coverage 1. For 3 years or 50,000 miles, whichever
occurs first: ■ If your vehicle fails a smog check inspection, all necessary repairs and adjustments will be made by Toyota to ensure that your vehicle passes the in- spection.This is your emission control system PERFORMANCE WARRANTY.
■ If any emission-related part on your vehicle is defective, that part will be repaired or replaced by Toyota. This is your short-term emission control system DEFECTS WARRANTY. In addi- tion, you may be entitled to additional coverage under terms of the power- train warranty.
2. For seven years or 70,000 miles,
whichever occurs first: ■ If an emission-related part listed in this supplement specially noted with coverage for seven years or 70,000
miles is defective, the part will be repaired or replaced by Toyota.This is your long-term emission control sys- tem DEFECTS WARRANTY.Owner’s Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required mainte- nance listed in your Owner’s Manual and this supplement. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but Toyota cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Toyota dealer as soon as a problem exists.The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days.
As the vehicle owner,you should also be aware that Toyota may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper mainte- nance, or unapproved modifications.
If you have any questions regarding your warranty rights and responsibilities, you should contact Toyota’s Customer Assis- tance Center toll-free at 1-800-331-4331 or the California Air Resources Board at 9528
Telstar Avenue, El Monte, CA 91731.CALIFORNIA EMISSION CONTROL WARRANTY 14
Other Warranty Terms ■ The warranty period begins on the date the vehicle is first delivered to the ulti- mate purchaser or on the date it is first placed in service as a “demonstrator” or “company” car.
■ Parts that are scheduled for replacement as required maintenance are warranted up to their first replacement point.
■ If you use a replacement part that has maintenance or replacement intervals different from those specified in this sup- plement, you must follow the mainte- nance and replacement schedule for the replacement part.
■ Maintenance records and receipts should be transferred to each subsequent owner. ■ After the three years or 50,000 miles emis- sion performance warranty period has passed, a defect in a part which is warranted for seven years or 70,000 miles long-term emission defect warranty found during a smog check test failure is cov- ered. In addition to the California emis- sion performance warranty,Toyota would like to inform you that your vehicle is also subject to Federal emission performance warranty guidelines applicable to specified major emission control components for a period of eight years or 80,000 miles. See
page 8 of this supplement for an explana- tion of this warranty coverage.
■ The defect warranty covers any part on the vehicle which affects any regulated emissions.
What Is Not Covered These warranty obligations will not apply: ■ Should tampering, abuse, neglect, or im- proper maintenance be found as the direct cause of the need for repair, replacement, or adjustment.
■ Should noncompliance be caused by the use of replacement parts not equivalent to original Toyota parts.
Other provisions specified under the “What Is Not Covered” section in the New Vehicle Limited Warranty are also applicable to these warranties.
Long-Term Emission System Defect Warranty Parts List The parts on this list are covered for a period of seven years or 70,000 miles, whichever occurs first. AIR/FUEL METERING SYSTEM • Engine Control Module • Throttle Body
• Volume Air Flow Sensor • Mass Air Flow Sensor • Manifold Absolute Pressure Sensor • Idle Air Control Valve on Supra and
Land Cruiser Wagon 4WD
• Injector on Supra equipped with 2JZ-GTE AIR INDUCTION SYSTEM • Intake Manifold and Intake Air Surge Tank • Intake Manifold Gasket on RAV4 2WD,
RAV4 4WD, Land Cruiser Wagon 4WD
• Charge Air Cooler • Supercharger • Turbocharger • Intake Air Control Valve IGNITION SYSTEM • Distributor and Internal Parts • Knock Sensor on Camry and Avalon equipped with 1MZ-FE; Previa, Previa All- Trac; T100 2WD, T100 4WD; Tacoma 2WD, Tacoma 4WD; 4Runner 2WD, 4Runner 4WD equipped with 5 Z-FE
• Ignitor on Avalon CATALYST SYSTEM • Exhaust Manifold on Supra equipped with 2JZ-GTE, Camry and Avalon equipped with 1MZ-FE • Right Exhaust Manifold Gasket on Camry
and Avalon equipped with 1MZ-FE
• Catalytic Converter (Warm-Up Three-
Way Catalyst)
• Exhaust Front Pipe on Tercel, Paseo, Camry, Avalon, Supra, Previa, Previa All- Trac, Land Cruiser Wagon 4WD, 4Runner 2WD, 4Runner 4WD
• Exhaust Center Pipe on Previa, Previa
All-Trac,T100 2WD,T100 4WD
• Turbine Outlet Elbow EVAPORATIVE CONTROL SYSTEM • Fuel Tank EGR SYSTEM • EGR Pipe on Land Cruiser Wagon 4WD
Facts About the Emission Warranty Replacement Parts The emission control systems of your vehi- cle were designed, built, and tested using Genuine Toyota Parts, and the vehicle is certified as being in conformity with applicable federal and California emission control regulations. Therefore, it is recom- mended that replacement parts used be Genuine Toyota Parts.
Use of parts that are equivalent to Genuine Toyota Parts for repairs and/or
CALIFORNIA EMISSION CONTROL WARRANTY 15
maintenance that are paid for by you will not affect the emission warranty coverage. However, use of replacement parts that are not of equivalent quality may impair the effectiveness of the emission control systems. If other than Genuine Toyota Parts are used for main- tenance, replacement or repair of com- ponents affecting emission control, you should ensure that such parts are war- ranted by their manufacturers to be equivalent to Genuine Toyota Parts in calibration, performance, and durability.
Repairs and Maintenance The performance of required sched- uled maintenance by you or by a per- son of your choosing or the use of any automotive repair establishment or individuals who regularly engage in the business of servicing automobiles for the performance of the mainte- nance, replacement, or repair of emis- sion control devices and systems that are paid for by you does not affect the emission warranty.
Emergency Repairs In an emergency situation or to rectify an unsafe condition where an authorized Toyota dealer is not reasonably available, or a part is not available within 30 days, or a repair is not completed within 30 days, you may perform the repair, or you may have the repair performed at any service establishment or by a person of your choos- ing. Any replacement part may be used in an emergency situation; however, Toyota will not assume liability for subsequent fail- ure caused by the use of non-equivalent parts unless you have taken steps to put the vehicle back in a conforming condition in a timely manner.You will then be required to present the replaced parts and copies of paid repair invoices to an authorized Toyota dealer for reimbursement of expenses, including diagnostic charges, not to exceed the manufacturer’s suggested retail price for all warranted parts replaced and labor charges based on the manufacturer’s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate.
CALIFORNIA EMISSION CONTROL WARRANTY 16
Filing a Claim With Toyota To file a claim for a defect, bring your vehicle to any authorized Toyota dealer.
If your vehicle fails a California smog check test, a claim may be raised by follow- ing these steps: 1. Take the failed vehicle to any authorized Toyota dealer and present a copy of the emission test report as evidence of fail- ure. Also, take your maintenance records in case they are needed.
2. If the repair is covered under warranty, the Toyota dealership will perform the repair within a reasonable period of time (not to exceed 30 days) from your initial vehicle delivery date to any authorized Toyota dealership or within the time period required by local or state law.
3. If for any reason the claim is denied, a written explanation will be presented to you.
4. If Toyota fails to notify you of its decision within the time specified above for rea- sons other than those listed below, Toyota shall be responsible for repairing the vehicle free of charge. ■ Delay is requested by you. ■ Delay is caused by factors beyond the control of Toyota or Toyota dealerships.
5. If you have failed to receive satisfactory assistance from TOYOTA by following the problem resolution steps outlined in the “How to Get Assistance” section of this supplement, you may contact:
California Air Resources Board Mobile Source Division 9528 Telstar Avenue El Monte, CA 91731
1-800-242-4450Director, Field Operations and Support Division (EN397F) Environmental Protection Agency 401 M Street SW Washington, D.C. 20460
What Is Covered
Each tire supplied as original equipment on a new 1997 Toyota vehicle is warranted separately by the tire manufacturer. Please refer to the separate tire manufacturer’s warranty statement in your vehicle glove box for exact coverage.
Obtaining Warranty Service You are responsible for delivering the vehi- cle with the unserviceable tire to any authorized dealer of the tire manufacturer in order to obtain warranty service. For the location of authorized tire dealers, please refer to your local telephone directory. Your Toyota dealer may also assist you in obtaining warranty coverage from the tire manufacturer.
The Tire Warrantors Detailed tire warranty information and regional customer service phone numbers (where applicable) can be obtained by contacting the tire warrantors listed on this page.
TIRE LIMITED WARRANTY 17
The Respective Tire Warrantors Are: Bridgestone/Firestone, Inc. One Bridgestone Park Nashville,TN 37214
1-800-847-3272Michelin North America One Parkway South P.O. Box 19001
Greenville, SC 29602-9001
1-800-847-3435Toyo Tire (USA) Corporation 6415 Katella Ave. Cypress, CA 90630
1-800-442-TOYO 1-800-238-TOYOGoodyear Tire and Rubber Company 1144 East Market Street Akron, OH 44316
1-800-321-2136Ohtsu Tire and Rubber Co., Ltd. 2539 237th St., Unit-A Torrance, CA 90505
1-800-468-5448General Tire One General Street Akron, OH 44329-0007
1-800-847-3349Yokohama Tire Corporation 601 S.Acacia Ave. P.O. Box 4550
Fullerton, CA 92631-4550
1-800-722-9888Dunlop Tire Corporation P.O. Box 1109
Buffalo, NY 14240
1-800-548-4714ARBITRATION 18
BBB AUTO LINE Arbitration If you should experience a problem which has not been resolved to your satisfaction through the first two steps of Toyota’s com- plaint handling process,Toyota offers addi- tional assistance through the COUNCIL OF BETTER BUSINESS BUREAUS’ (CBBBs’) BBB AUTO LINE arbitration program.
What Is BBB AUTO LINE? BBB AUTO LINE is comprised of local BBB professionals who are trained and experi- enced in arbitration. BBB will arbitrate your case by reviewing the facts, inspecting the vehicle, if necessary, and promptly render- ing a fair and equitable decision.
What Types of Disputes Are Eligible? BBB AUTO LINE arbitrates disputes involv- ing Toyota’s product reliability or warranty performance which arise during the greater of 1) three years or 36,000 miles from the vehicle’s in-service date, whichever is earlier, or 2) the applicable provision of Toyota’s New Vehicle Limited Warranty. However, BBB AUTO LINE will not arbitrate claims involving a vehicle used primarily for com- mercial purposes unless the “Lemon Law”of your state covers vehicles used for commer- cial purposes or claims that an air bag failed
to deploy or deployed when it should not have.You must file a request for arbitration with BBB AUTO LINE within 60 days of the expiration of the eligibility period, provided the concern or alleged defect was brought to the attention of Toyota or one of its dealers during the eligibility period.
How Long Is the Arbitration Process? The entire process, from the time BBB AUTO LINE receives your request for arbi- tration to the arbitrator’s decision, is de- signed to take no more than 40 days. In some cases a decision may be delayed because of: ■ Your failure to provide certain informa- tion required by BBB AUTO LINE or your failure to make the vehicle available for inspection by BBB AUTO LINE in a timely manner when an inspection is necessary. ■ Your failure to contact Toyota about your
dispute before requesting arbitration.
The letter from BBB AUTO LINE advising you of its decision will specify that Toyota must comply with the decision shortly, usu- ally within 30 calendar days. CBBB will contact you to ensure that Toyota has com- plied in a timely manner.
How Much Will it Cost? There is no charge to you for submitting your dispute to BBB AUTO LINE. You may obtain copies of your case for a nominal fee from CBBB.
When to Use BBB AUTO LINE Because most situations can be resolved by our customer satisfaction network, we recommend that you request arbitra- tion only after utilizing Toyota’s Steps 1 and 2 of the customer assistance process described earlier on page 3.
You must use BBB AUTO LINE prior to seeking remedies available to you through a court action pursuant to the Magnuson-Moss Warranty Act (the “Act”). In addition, you must use BBB AUTO LINE if you are required to do so prior to seeking remedies available under the “Lemon Law” of your state. See the appropriate page in the Owner’s Manual Supplement Part 2 in your vehi- cle glove box for specific requirements applicable in your state. However, if your state law permits and if you choose to seek remedies which are not created by the Act, you are not required to use BBB AUTO LINE, although that option is still available to you.
How to Request Arbitration Complete the BBB AUTO LINE Customer Claim form, available through Toyota’s Customer Assistance Center (by calling toll-free at 1-800-331-4331) or found at the center of your Toyota Owner’s Manual Supplement Part 2. You will need the following information: ■ Vehicle year, make, model, vehicle identi- fication number (VIN), mileage, date of purchase.
■ A brief description of your complaint and
actions you have taken to resolve it.
■ Enclose copies of invoices with your re- quest for arbitration if you are seeking reimbursement for repairs or related inci- dental expenses.
■ What action or remedy would resolve
your problem.
Send your request to: BBB AUTO LINE 4200 Wilson Blvd., Suite 800
Arlington,VA 22203How Does the Arbitration Process Work? When BBB AUTO LINE receives your request, it will be forwarded to the Toyota regional office/private distributor for response.
After receiving and analyzing all pertinent documentation, if applicable, BBB AUTO LINE will schedule a technical evaluation. This may include an inspection of the vehi- cle with a Toyota representative present.
An oral hearing will be held prior to the
decision being rendered if you request it.
At the oral hearing, all evidence is admis- sible. In an oral hearing, you and a Toyota representative will present both sides of the case to the BBB AUTO LINE arbitrator. Each of you will be allotted approximately 30
minutes to give testimony and provide docu- ments. Then you and Toyota will be given approximately 10 minutes each for rebuttal. A settlement satisfactory to all parties may be negotiated during the mediation/arbitra- tion process prior to submission of the case to the arbitrator.If a technical evaluation was made, the technical expert will forward the technical evaluation report to the BBB AUTO LINE program.
ARBITRATION 19
At the oral hearing,an arbitrator will listen to all testimony and review all of the infor- mation available and the applicable legal standards and render a decision within 10
days of hearing completion.What Types of Decisions Are Rendered, and How Do I Know If Toyota Will Abide by BBB AUTO LINE’s Decision? BBB AUTO LINE’s decisions are based on what it believes is fair and appropriate under the circumstances after applying the appro- priate legal standards. Remedies include, but are not limited to, repairs; reimburse- ment for repair or incidental expenses, such as towing costs; or repurchase or replace- ment of your vehicle. BBB AUTO LINE’s decision is binding on Toyota, but not on you, the customer. Toyota must comply with the decision shortly after it is rendered, usually within 30 days.CBBB will contact you within 10 working days of scheduled performance to ensure that Toyota has com- plied with the decision in a timely manner.
ARBITRATION 20
Are There Limits on the Scope of BBB AUTO LINE Decisions? BBB AUTO LINE decisions will not include: ■ Attorney Fees ■ Punitive Damages ■ Multiple Damages ■ Consequential Damages other than incidental damages which you may be entitled to under law.
What Other Recourse Do I Have Available? If you are dissatisfied with the arbitrator’s decision or Toyota’s performance, you may pursue any other legal remedies which you may have including small claims court.You should be aware that the arbitration findings are admissible as evidence in any subse- quent legal proceedings concerning your dispute.
Is the BBB AUTO LINE Program Subject to Change? The information about BBB AUTO LINE in this Owner’s Manual Supplement was correct as of the date of printing.The pro- gram may, however, be changed without notice. Contact Toyota at 1-800-331-4331 or BBB AUTO LINE if you have any ques- tions about BBB AUTO LINE.
SEAT BELT/AUDIO SYSTEMS 21
How it works:
■ If the dealership determines that the radio cannot be repaired at the dealership, they will order a replacement radio and return your car to you.
■ Once your replacement radio arrives at the dealership (usually within a few days), it will be installed in your vehicle at your convenience and you’re on your way!
Note: In general, radio performance and particularly FM reception may be affected by such factors as natural terrain, man- made obstacles, and your distance from the radio station’s transmitter. Please consult your Owner’s Manual for further informa- tion on radio operation and performance.
The Experts Say, “Buckle Up!” The importance of using seat belts cannot be overemphasized. The safety experts from government and private organizations say “Buckle Up!” Here are a few good reasons why: ■ Properly adjusted seat belts can help reduce driving fatigue and help the driver maintain better vehicle control.
■ Studies show that generally the safest place in a collision is inside your vehicle. Seat belts can help keep you there.
■ Eight out of ten injury accidents occur at speeds under 40 mph, but even below 5 mph children can be injured during quick turns or sudden stops. Children who are too small to wear regular seat belts should always be provided with a Child Restraint System dynamically tested to meet federal standards.
In addition to seat belts, many Toyota vehi- cles are equipped with both driver’s and passenger’s side supplemental restraint sys- tems (SRS air bags). Air bags have been designed to supplement the three-point seat belt by providing additional protection by
restraining the forward motion in the event of a more serious frontal accident. The SRS does not replace use of the seat belt. To obtain maximum protection in an accident, the driver and all passengers in the vehicle should always wear their seat belts.
Get That Good Feeling Familiarize yourself with the operation of your seat belts, as explained in your Owner’s Manual. Wear them every time you drive your new Toyota, and encourage those who ride with you to do the same.
Remember: For peace of mind, buckle
up … it’s a good feeling!
Audio Systems Your Toyota’s original equipment radio and sound system components are covered under the terms of the Toyota New Vehicle Limited Warranty.
In the unlikely event your radio does require service, any authorized Toyota dealer is prepared to minimize inconve- nience by exchanging your radio/sound system rather than sending it out for repair.
EXTENDED PROTECTION FOR YOUR VEHICLE 22
Long-Term Commitment Toyota is committed to your long-term sat- isfaction. It is our commitment to provide quality service for as long as you own your new Toyota, no matter how long that may be. Today’s marketplace has seen vehicle re- placement costs accelerate, and many of our customers are deciding to keep their Toyotas longer. Consequently, many of you are concerned about the potential costs for major repairs as your Toyota ages. It is for this reason that more than 1,100 Toyota dealerships across the country now offer Toyota “Extra Care” or a similar service agreement for your vehicle.
Extended Protection The Vehicle Service Agreement provides extended protection against unexpected repairs beyond the factory warranty on your Toyota. It helps you minimize the risk of these potential future costs.
Various service agreements are available to meet almost every vehicle protection need. Most plans offer additional service conveniences: ■ Nationwide coverage ■ Vehicle towing ■ Substitute transportation ■ Protection when you travel ■ Transferability ■ Easy claim service Vehicle service agreements may be pur- chased directly through your local Toyota dealer. Each program is specific as to time, mileage, and component coverages. It is to your advantage to select a vehicle service agreement program that fully provides the extended coverage you desire.Your Toyota dealer can help you select the plan that is best for your protection needs.
Preventive Service Toyota is also aware that in today’s market the cost of keeping a vehicle well maintained is ever increasing. Your Toyota dealer can help you manage service costs by offering you the option of pre-paying for vital ser- vices and inspections for your new Toyota. Toyota Auto Care or similar preventive service plans are offered by most Toyota dealers.These plans, like Toyota Auto Care, may include some of the following benefits: ■ Engine oil and filter change ■ Lubrication of key chassis parts ■ 19-point inspection ■ Emergency 24-hour roadside assistance ■ Timed service reminders ■ Computerized service history ■ Transferability Different intervals may be selected to meet your specific service needs. Ask your Toyota dealer about the many different plans available to help protect your vehicle for the years ahead.
PARTS AND SERVICE 23
WE SUPPORT
Toyota Quality Service Part of the care that all vehicles require is regular replenishment of fluids, lubricants, and maintenance parts to guard against premature wear or failure. In addition, reg- ular inspection of a vehicle’s overall mechanical condition by trained techni- cians can provide the opportunity for minor repairs to be carried out quickly and economically before they lead to more extensive problems. Toyota’s Recom- mended Maintenance Schedule provides factory-recommended guides for mainte- nance and inspection based on mileage, time, and the conditions under which the vehicle is regularly driven.
With proper maintenance, your Toyota will last longer and deliver maximum per- formance and reliability. Please see page 29
for your model’s recommended mainte- nance schedule. Follow the schedule to help your Toyota serve you economically for many years to come.Toyota Supports Technician Certification The skill of the technician who actually services or repairs your Toyota is vitally important to your vehicle’s operation and efficiency. To make sure your Toyota dealer gives you the best service available any- where, Toyota created the Toyota Certified Technician Program. In addition, over 90
percent of all Toyota dealers participate in the technician certification program of the National Institute for Automotive Service Excellence (ASE).Certified technicians are proven profes- sionals. They have earned their certifica- tion by attending Toyota Technical Training classes and by passing a series of compre- hensive written examinations. Next time you visit, ask your Toyota dealer to show you the technicians’ credentials.
Genuine Toyota Parts A network of more than 1,100 Toyota deal- ers throughout the U.S. is your guaranteed source for quality Genuine Toyota Parts. Genuine Toyota Parts are engineered and manufactured to the same high standards of quality and performance built into every Toyota product.
This extensive dealer network is dedi- cated to providing the parts you need to service your Toyota vehicle. Each dealer’s parts inventory is further supplemented by a nationwide system of 11 electronically connected and strategically located Toyota Parts Distribution Centers. This comprehen- sive system provides the assurance that virtually any part from any Toyota vehicle in the U.S.is readily available to meet your parts and service needs.
TOYOTA PARTS CENTERS 24
Toyota Parts Centers A network of over 430 Toyota dealerships throughout the U.S. offers one-stop shop- ping convenience for Toyota Do-It- Yourselfers. A Toyota Parts Center (TPC) is a parts store within the dealership that offers a full selection of automotive prod- ucts. Included are Genuine Toyota mainte- nance and repair parts, Genuine Toyota Accessories, and a full line of brand name car-care products at competitive prices.
Most TPCs are open Saturdays and some evenings. Expert technical help is available to answer DIY parts questions. Also,“How To” brochures covering most common maintenance jobs and Toyota model- specific pocket application catalogs are available free of charge.
Stop by your local TPC and experience the service and value available to Toyota DIYers.
FPO
TOYOTA EXPRESS LUBE 25
FPO
Toyota Express Lube Toyota Express Lube dealers offer you a complete oil and filter change and 19-point inspection,in 29 minutes or less, guaranteed, or your next one’s free! Toyota Express Lube combines all the convenience and value of a quick oil change with the quality and reliability of Genuine Toyota Parts and trained technicians that you’ve come to trust.
For a Toyota Express Lube oil change, no appointment is ever necessary.Just follow the signs and drive up to the Express Lube lane— you will be waited on promptly, and your guaranteed 29 minute oil and filter change will be done while you wait.And it’s a great value too —Toyota Express Lube service is typically priced very competitively with fran- chised quick lube centers.
Call Toyota’s Customer Assistance Center at 1-800-331-4331 for the nearest Toyota Express Lube location, and “Catch the Express!”
LIFETIME GUARANTEE PROGRAM 26
A Commitment to Quality and Customer Satisfaction Toyota guarantees you’ll only have to pay once! That’s right; if replacement is ever necessary, for as long as you own the vehicle, Toyota provides complete parts and labor coverage for mufflers, exhaust pipes, shock absorbers, struts, and strut cartridges when you purchase these items and have them installed by your authorized Toyota dealer. This Lifetime Guarantee is our way of demonstrating to you Toyota’s commitment to quality and customer satisfaction.
Remember, these top-quality Genuine Toyota Parts are manufactured to meet Toyota’s high standards for fit and function. So don’t compromise; when replacement time comes, count on your Toyota dealer for a lifetime!
Compare Lifetime Guarantee Coverage
Toyota vs. Others
Toyota Others*
• Muffler
- Labor to replace
• Tail Pipe
- Labor to replace
• Exhaust Pipes
- Labor to replace
Yes Yes Yes Yes Yes Yes
Yes Yes No No No No
We Cover The Muffler, Pipes And Labor Too!
Ours
Theirs
Toyota mufflers, exhaust pipes, shocks, struts, and strut cartridges are guaranteed to the original purchaser for the life of the vehicle when installed by an authorized Toyota dealer. See dealer for full details.
* Some muffler shops–read their fine print and compare.
Genuine Toyota Chemicals The Toyota Chemical Line is engineered to serve your car care needs. Formulated specifically for use with Toyota vehicles, this quality lineup includes everything for the care and maintenance of Toyota cars and trucks.
The Toyota Chemical Line includes appearance products, such as Liquid Car Wash and Fabric Spot Remover, and service items such as Rust Penetrants, Brake Cleaner, and EFI Injector Cleaner. All prod- ucts are produced to meet or exceed Toyota’s warranty requirements.
Toyota Antifreeze/Coolant ■ Helps provide excellent long-term corro-
sion protection.
■ Does not contain silicates that may harm
water pump seals.
■ Is specially formulated for Toyota engine
cooling systems.
■ Is tested and approved by Toyota. ■ Is produced to meet or exceed Toyota’s
warranty requirements.
GENUINE TOYOTA FLUIDS 27
FPO
Toyota Motor Oils ■ Are specially formulated for Toyota
gasoline engines.
■ Are tested and approved by Toyota. ■ Are produced to meet or exceed Toyota’s
warranty requirements.
■ Are approved for Toyota turbocharged
engines.
■ Are formulated to help save gas by reduc-
ing engine friction.
DEALER CERTIFICATE 28
We (the Dealer) want you to know that at the time your new ___________________ is being delivered that: 1. Based upon written notification furnished by TOYOTA,we have knowledge that this vehicle is covered by an Environmental Protection Agency (EPA) Certificate of Conformity.
2. We have made a visual inspection limited to those emission control devices or por- tions thereof which are visible without removal or adjustment of any compo- nents or systems of the vehicle, whether emission-related or otherwise. Based upon such visual inspection, there are no apparent deficiencies in the installation of emission control devices by TOYOTA. (“Emission control device” is limited for purposes of this certificate to all devices installed on a vehicle for the sole or pri- mary purpose of controlling vehicle emis- sions and which were not in general use prior to 1968.)
3. We have performed all emission control system preparations required by TOYOTA prior to the sale of the vehicle,as set forth in the current predelivery service manual provided by TOYOTA.
4. Except as may be provided in Paragraph 5 below, if this vehicle fails an EPA- approved emission test prior to the expiration of three months or 4,000
miles (whichever comes first) from the date or mileage at the time of delivery to the ultimate purchaser, and the vehi- cle has been maintained and used in accordance with the written instruc- tions for proper maintenance and use, then TOYOTA shall remedy the non- conformity free of charge to the vehicle owner under the terms of TOYOTA’s emission performance warranty.5. Check if the vehicle is a company car or demonstrator and complete the following:
The vehicle with which this statement was delivered was placed in service as a demonstrator or company car prior to delivery. TOYOTA’s emission perform- ance warranty period commenced on the date the vehicle was first placed in service, namely on ___________________
Note: The dealer makes no representation or warranty that the emission control system or any part thereof is without defect nor that the system will properly perform.TOYOTA’s emission performance warranty referred to above furnished with the vehicle is solely that of the manufacturer.
This statement is required by section 207
of the Clean Air Act (42 U.S.C. 7541) and the EPA regulations issued thereunder.(Dealership Name)
OWNER INFORMATION CHANGE
NAME/ADDRESS INFORMATION FORM
EVV
Check One:
Same Owner, Name and/or Address Changed
Same Owner, Additional Driver
Vehicle Identification Number (VIN)
New Owner
Effective Date of This Information
No Longer Have Vehicle—Sold or Traded to Individual Listed Below
Mo.
Day
Year
Individual OR Company:
Mr.
Mrs.
Ms.
Miss
Dr.
First Name
M.I.
Last Name
Company Name
Address/P.O. Box
Apt./Suite Number
City
State
ZIP Code
Home Telephone Number
Ext.
Work Telephone Number
Ext.
Social Security Number/
Customer Reference
Do not include on future mailings
OWNER INFORMATION CHANGE
FPO
NO POSTAGE NECESSARY IF MAILED
IN THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST CLASS MAIL PERMIT NO. 449 TORRANCE, CA 90509
POSTAGE WILL BE PAID BY ADDRESSEE
DIRECT RESPONSE DEPARTMENT A207
TOYOTA MOTOR SALES USA INC PO BOX 2991
TORRANCE CA 90509-9941FPO
OWNER INFORMATION CHANGE
NAME/ADDRESS INFORMATION FORM
EVV
Check One:
Same Owner, Name and/or Address Changed
Same Owner, Additional Driver
Vehicle Identification Number (VIN)
New Owner
Effective Date of This Information
No Longer Have Vehicle—Sold or Traded to Individual Listed Below
Mo.
Day
Year
Individual OR Company:
Mr.
Mrs.
Ms.
Miss
Dr.
First Name
M.I.
Last Name
Company Name
Address/P.O. Box
Apt./Suite Number
City
State
ZIP Code
Home Telephone Number
Ext.
Work Telephone Number
Ext.
Social Security Number/
Customer Reference
Do not include on future mailings
OWNER INFORMATION CHANGE
FPO
NO POSTAGE NECESSARY IF MAILED
IN THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST CLASS MAIL PERMIT NO. 449 TORRANCE, CA 90509
POSTAGE WILL BE PAID BY ADDRESSEE
DIRECT RESPONSE DEPARTMENT A207
TOYOTA MOTOR SALES USA INC PO BOX 2991
TORRANCE CA 90509-9941FPO
New vehicle warranty
Your new vehicle is covered by the following Toyota limited warranties: (cid:2) New vehicle warranty (cid:2) Emission control systems warranty (cid:2) Others
For further information, please refer to the separate “Owner’s Guide”, “Owner’s Manual Supplement” or “Warranty Booklet”.
Your responsiblity for maintenance
It is the owner’s responsibility to make sure that the specified maintenance is performed. Part 6 gives de- tails of these maintenance requirements. Also in- cluded in Part 6 is general maintenance. For sched- uled maintenance information, please refer to the separate “Owner’s Manual Supplement/Mainte- nance Schedule”.
Accessories, spare parts and modification of your Toyota
A wide variety of non genuine spare parts and acces- sories for Toyota vehicles are currently available in the market. You should know that Toyota does not warrant these products and is not responsible either for their performance, repair or replacement, or for any damage they may cause to, or adverse effect they may have on, your Toyota vehicle.
This vehicle should not be modified with non genuine Toyota products. Modification with non genuine Toyo- ta products could affect its performance, safety or du- rability, and may even violate governmental regula- tions. In addition, damage or performance problems resulting from the modification may not be covered under warranty.
Scrapping of your Toyota
The SRS airbag devices in your Toyota contains ex- plosive chemicals. If the vehicle is scrapped with the airbag left as it is, it may cause an accident such as a fire. Be sure to have the SRS airbag system re- moved and disposed of by a qualified service shop or by your Toyota dealer before you dispose of your ve- hicle.
Spark ignition system of your
Toyota
The spark ignition system of your Toyota meets all re- quirements of the Canadian Interference–Causing Equipment Standard.
Installation of a mobile two–way radio system
As the installation of a mobile two–way radio system in your vehicle could affect electronic systems such as multiport fuel injection systems/sequential multi- port fuel injection system, cruise control system, anti– lock brake system and SRS airbag system, be sure to check with your Toyota dealer for precautionary measures or special instructions regarding installa- tion.
Quick index (cid:1) If a service reminder indicator or warning buzzer comes on (cid:1) If your vehicle will not start (cid:1) If your engine stalls while driving (cid:1) If your vehicle overheats (cid:1) If you have a flat tire (cid:1) If your vehicle needs to be towed (cid:1) Tips for driving during break–in period (cid:1) How to start the engine (cid:1) General maintenance (cid:1) Complete index Gas station information Fuel type:
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
61
135
138
139
140
146
117
129
158
203Premium UNLEADAD gasoline, Research Octane Number 96 (Octane Rating 91) or higher See page 117 for detailed information.
Fuel tank capacity:
70 L (18.5 gal., 15.4 lmp. gal.)
Engine oil:
API SH, “Energy–Conserving ll” multigrade engine oil or ILSAC multigrade engine oil is recommended. Use SAE 5W–30 if normal temperatures are above –18(cid:2)C (0(cid:2)F). See page 170 for detailed information.
Tire information: See pages 173 through 178. Tire pressure: See page 198.
-8
Publication No. OM14525U Part No. 01999-14525
Printed in Japan 01–9607–00Part 1
OPERATION OF INSTRUMENTS AND CONTROLS—Chapter 1–1
Overview of instruments and controls(cid:1) Instrument panel overview (cid:1) Instrument cluster overview (cid:1) Indicator symbols on the
instrument panel
Instrument panel overview
3
Instrument cluster overview
Indicator symbols on the instrument panel
Master warning light *1
Anti–lock brake system warning light *1
Brake system warning light *1
Open door warning light*1
Seat belt reminder light*1
Discharge warning light*1
Malfunction indicator light*1
Low oil pressure warning light*1
Low engine oil level warning light*1
Rear light failure warning light*1
SRS airbag warning light*1
Traction control system off indicator/ warning light*1
Slip indicator light
Snow mode indicator light
Turn signal indicator lights
Headlight high beam indicator light
Overdrive–off indicator light
MANU
Automatic transmission manual mode indicator light *2
Automatic transmission indicator lights
Cruise control indicator light *3
*1: For details, see “Service reminder indicators and
warning buzzers” in Chapter 1–5. If this light flashes, see “Automatic transmission” in Chapter 1–6. If this light flashes, see “Cruise control” in Chapter 1–6.
*2:
*3
Part 1
OPERATION OF INSTRUMENTS AND CONTROLS—Keys
Chapter 1–2
Keys and Doors(cid:1) Keys (cid:1) Side doors (cid:1) Power windows (cid:1) Back door (cid:1) Hood (cid:1) Theft deterrent system (cid:1) Fuel tank cap (cid:1) Sport roof
The master key works in every lock. The subkey will not work in the glove- box. To protect things locked in the glovebox when you have your vehicle parked, leave the subkey with the attendant. Since the side doors and back door can be locked without a key, you should always carry a spare master key in case you acci- dentally lock your keys inside the vehicle.
Keep the key number plate in a safe place such as your wallet, not in the vehicle. If you should lose your keys of if you need additional keys, duplicates can be made by a Toyota dealer using the key number. You should also put a copy of the key number with your important papers.
Side doors
LOCKING WITH KEY Turn the key toward the front of the vehicle to lock and towards the back to unlock. Both doors locks and unlock simulta- neously with either door. In the driver’s door lock, turning the key once will unlock the driver’s door and twice in succession will unlock both doors simultaneously.
LOCKING WITH INSIDE LOCK KNOB Turn the lock knob forward to lock and backward to unlock the door. Closing the door with the lock knob in the lock position will also lock the door. Be careful not to lock your keys in the vehicle. The door cannot be locked if you leave the key in the ignition switch.
LOCKING WITH POWER DOOR LOCK SWITCH To lock both of the doors simulta- neously, push the power door lock switch on the LOCK side. Pushing on the UNLOCK side will unlock them.
Power windows
CAUTION
Before driving, be sure that the doors are closed and locked, espe- cially when small children are in the vehicle. Along with the proper use of seat belts, locking the doors helps prevent the driver and passengers from being thrown out from the ve-
