2003 Toyota RAV4 Owners Manual

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’03 Rav4_U (L/O 0208) —Headlights Light bulbs Interior lights Personal light Bulb No. — — W Type 10 A: HB2 halogen bulbs B: HB4 halogen bulbs C: Wedge base bulbs D: Double end bulbs 1. Open the hood. Unplug the connec- tor. Remove the rubber cover. If the connector is tight, wiggle it. 2. Release the bulb retaining spring and remove the bulb. Install a new bulb and the bulb retaining spring. To install a bulb, align the tabs of the bulb with the mounting hole. the cutouts of 2003 RAV4 from Aug. ’02 Prod. (OM42517U) 245 ’03 Rav4_U (L/O 0208) —Front fog lights “TOP” mark 3. Install the rubber cover with the “TOP” mark upward, and fit it se- curely on the boss. Plug in the con- nector. 1. Loosen the retainer screw with a take Phillips–head screwdriver and out the front turn signal light unit. 2. Remove the front fog light unit. Make sure the rubber cover fits securely on the bulb base and the mounting body. Aiming is not necessary after replacing the bulb. When aiming adjustment is nec- essary, contact your Toyota dealer. 246 2003 RAV4 from Aug. ’02 Prod. (OM42517U) ’03 Rav4_U (L/O 0208) 3. Unplug the connector while depress- ing on the tab. If the connector is tight, wiggle it. 4. Turn the bulb and remove it. 5. Install a new bulb and the connector into the mounting hole. Install the front fog light unit then the front turn signal light unit, and tighten the retainer screw. 2003 RAV4 from Aug. ’02 Prod. (OM42517U) 247 ’03 Rav4_U (L/O 0208) —Parking and front side marker lights —Front turn signal lights (without front fog lights) Use a Phillips–head screwdriver. 248 2003 RAV4 from Aug. ’02 Prod. (OM42517U) ’03 Rav4_U (L/O 0208) —Front turn signal lights (with front fog lights) —Rear turn signal, stop/tail, rear side marker and back–up lights Use a Phillips–head screwdriver. 2003 RAV4 from Aug. ’02 Prod. (OM42517U) 249 ’03 Rav4_U (L/O 0208) —High mounted stoplight a: Stop/tail and rear side marker light b: Back–up light c: Rear turn signal light 250 2003 RAV4 from Aug. ’02 Prod. (OM42517U) ’03 Rav4_U (L/O 0208) —License plate light Use a Flat–bladed screwdriver. 2003 RAV4 from Aug. ’02 Prod. (OM42517U) 251 ’03 Rav4_U (L/O 0208) 252 2003 RAV4 from Aug. ’02 Prod. (OM42517U) Owner Information Change Form Check one: Same owner, name and/or address has changed New owner, purchased vehicle used E V V Same owner, additional driver who should receive product/safety updates Vehicle Identification Number (required to process change) Mr. Mrs. Ms. Miss Dr. Effective date of this information Mo. Day Year First name M.I. Last name Check here if address below is for company Company name Street address or P.O. Box Apt. or suite number City – Home phone number – – – State – Work phone number – Social Security Number (optional; for Toyota customer reference only) – Zip code Extension This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc. Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. ■ If your name or address has changed or you purchased your Toyota as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Toyota to contact you with important product or safety updates concern- ing your vehicle. If the card is no longer attached, please call the Toyota Customer Assistance Center at (800) 331-4331. Owner’s Warranty Information 00452-02003-REV1 Printed in U.S.A. 11/02 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Introduction Satisfaction Down the Road Transportation Assistance If You Need Assistance Warranty Coverages at a Glance Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty Your Responsibilities Operation and Maintenance Obtaining Warranty Service Table of Contents 14 20 26 27 29 Satisfaction Down the Road t Toyota, our top priority is always our customers. We know your Toyota is an important part of your life and something you depend on every day. That’s why we’re dedicated to building products of the highest quality and reliability. Our excellent warranty coverage is evidence that we stand behind the quality of our vehicles. We’re confident — as you should be — that your Toyota will provide you with many years of enjoyable driving. To further demonstrate our commitment to our customers’ satisfaction, occasionally we may establish a special policy adjustment to pay for spe- cific repairs that are no longer covered by warranty. When we establish such a policy adjustment, we mail details to all applicable owners we have on record. That’s why it’s important to send in the card at the back of this booklet if you change your address or if you’ve purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both offer plans to meet a wide Introduction variety of needs. Your dealership can help you select the plan that’s best for you. Our goal is for every Toyota customer to enjoy outstanding quality, dependability and peace of mind throughout their ownership experi- ence. We want you to be a satisfied member of the Toyota family for many miles to come. This booklet describes the terms of Toyota warranty coverage as well as general owner responsibilities. A separate publication found in your glove box, the Scheduled Maintenance Guide, describes your vehicle’s maintenance requirements. Be sure to review this publication carefully, since proper maintenance is required to ensure that warranty coverage remains intact. All information in this booklet is the latest available at the time of pub- lication and, with the exception of the emission control warranties, is subject to change without notice. W e realize that your confidence in the quality and reliability of our products was a key factor in your decision to buy a Toyota. We also know how disruptive the loss of transportation can be to your daily routine. That’s why we’re pleased to offer you the benefits of our Transportation Assistance Policy. Under this policy, you are eligible for transportation assistance if your Toyota must be kept overnight for warranty-covered repairs. The policy applies when your vehicle must be kept overnight for any of the follow- ing reasons: • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. The policy does not apply when warranty repairs can be completed in one day but the vehicle must be kept overnight due to dealer or owner scheduling conflicts. Transportation Assistance The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2003 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer. Introduction If You Need Assistance Both Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern — either during or after the warranty period — please take the following steps to ensure the quickest possible response: Step 1 Discuss the situation with a dealership manager, such as the service manager or customer relations manager. In most cases, a satisfactory solution can be reached at this step. Step 2 If the dealership does not address your concern to your satisfaction, call the Toyota Customer Assistance Center at (800)331–4331. If you are hearing- or speech-impaired, call (800)443-4999 (TDD). Please have the following information ready when you call: • Your Toyota’s vehicle identification number (located on the driver’s side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer relations representative will assist you in working with the dealership to find a satisfactory solution. Step 3 If your concern has still not been resolved to your satisfaction, Toyota offers additional assistance through the Dispute Settlement Program, a dispute resolution program administered by the National Center for Dispute Settlement. The purpose of the Dispute Settlement Program is to resolve disputes through arbitration — a process by which two parties authorize an independent third party to hear and resolve a dis- pute. The program is informal and free of charge. To request that your Introduction case be reviewed through the program, complete the customer claim form in the Owner's Warranty Rights Notification booklet (found in your glove box) and mail it to: National Center for Dispute Settlement P.O. Box 561109 Dallas, TX 75356-1109 If you would like to request a customer claim form, call the Toyota Customer Assistance Center at (800)331-4331. When you call, please have your vehicle identification number, the current mileage on your Toyota and the names of your selling and servicing dealerships. Important: You must use the Dispute Settlement Program before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program before seeking remedies under the “Lemon Laws” of your state. Please check the appropriate page of the Owner’s Warranty Rights Notification booklet for the requirements applicable to your state. If You Need Assistance This information about the Dispute Settlement Program is correct as of the date of printing. However, the program may be changed without notice. For the most current information about the Dispute Settlement Program, call the Toyota Customer Assistance Center at (800)331-4331. Introduction Warranty Coverages at a Glance New Vehicle Limited Warranty Basic 36 months / 36,000 miles Powertrain 60 months / 60,000 miles Restraint Systems 60 months / 60,000 miles Corrosion Perforation 60 months / Unlimited miles 10 20 30 40 50 60 70 80 months Emission Control Warranty Performance Specific Components Defect Specific Components 24 months / 24,000 miles 96 months / 80,000 miles 36 months / 36,000 miles1 96 months / 80,000 miles Performance 36 months / 50,000 miles Short-Term Defect 36 months / 50,000 miles1 Long-Term Defect 84 months / 70,000 miles 1 Specific components may have longer coverage under terms of the Powertrain Warranty. 2 Also applies to Massachusetts and Vermont vehicles equipped with a California Certified Emission Control System. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty. 3 For 4-cylinder Camry models certified as partial zero-emission vehicles (PZEV), if any, coverage is 15 years or 150,000 miles, whichever occurs first. 10 20 30 40 50 60 70 80 months Introduction General Warranty Provisions Who Is the Warrantor The warrantor for these limited warranties is Toyota Motor Sales, U.S.A., Inc. (“Toyota”), 19001 South Western Avenue, Torrance, California 90509-2991, a California corporation. When Warranty Begins The warranty period begins on the vehicle’s in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered These warranties apply to all 2003 model-year vehicles registered and normally operated in the United States, U.S. territories and Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle owners. Multiple Warranty Conditions This booklet contains warranty terms and conditions that may vary depending on the part covered. A warranty for specific parts or systems, such as the Powertrain Warranty or Emission Performance Warranty, is governed by the coverage set forth in that warranty as well as the General Warranty Provisions. Repairs Made at No Charge Repairs and adjustments covered by these warranties are made at no charge for parts and labor. Parts Replacement Any needed parts replacement will be made using new or remanufac- tured parts. The decision whether a part should be repaired or replaced will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Your Warranties in Detail General Warranty Provisions Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of these written warranties. Some states do not allow restrictions on how long an implied warranty lasts, so this limitation may not apply to you. Your Rights Under State Law These warranties give you specific legal rights. You may also have other rights that vary from state to state. Your Warranties in Detail WHAT IS COVERED AND HOW LONG Basic Warranty This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 11–12. Coverage is for 36 months or 36,000 miles, whichever occurs first, with the exception of wheel alignment and wheel balancing, which are cov- ered for 12 months or 20,000 miles, whichever occurs first. Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed in the next column and supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 11–12. Coverage is for 60 months or 60,000 miles, whichever occurs first. New Vehicle Limited Warranty Engine Cylinder block and head and all internal parts, intake manifold, timing gears and gaskets, timing chain/belt and cover, flywheel, valve covers, oil pan, oil pump, engine mounts, turbocharger housing and all internal parts, supercharger housing and all internal parts, engine control com- puter, water pump, fuel pump, seals and gaskets. Transmission and Transaxle Case and all internal parts, torque converter, clutch cover, transmission mounts, transfer case and all internal parts, engine control computer, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets. Your Warranties in Detail New Vehicle Limited Warranty Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion (rust-through), subject to the exceptions indicated under “What Is Not Covered” on pages 11–12. Coverage is for 60 months, regardless of mileage. For information on how to protect your vehicle from corrosion, see the section entitled “Corrosion Prevention and Appearance Care” in the Owner’s Manual. Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 11–12. Coverage is for 60 months or 60,000 miles, whichever occurs first. For vehicles sold and registered in the state of Kansas, the warranty for seatbelts and related components is 10 years, regardless of mileage. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. 10 Your Warranties in Detail WHAT IS NOT COVERED This warranty does not cover damage or failures resulting directly or indirectly from any of the following: • Fire, accidents or theft • Abuse or negligence • Misuse — for example, racing or overloading • Improper repairs • Alteration or tampering, including installation of non-Genuine Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner’s Manual • Installation of non-Genuine Toyota Parts • Airborne chemicals, tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions • Water contamination New Vehicle Limited Warranty This warranty also does not cover the following: Tires Tires are covered by a separate warranty provided by the tire manufac- Tires are covered by a separate warranty provided by the tire manufac- turer. See page 26. turer. See page 26. Normal Wear and Tear Normal Wear and Tear Noise, vibration, cosmetic conditions and other deterioration caused by Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear. normal wear and tear. Maintenance Expense Maintenance Expense Normal maintenance services such as: Normal maintenance services such as: • Engine tune-ups • Engine tune-ups • Replacement of fluids and filters • Replacement of fluids and filters • Lubrication • Lubrication • Cleaning and polishing • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake pads/linings and clutch linings • Replacement of worn wiper blades, brake pads/linings and clutch linings Your Warranties in Detail 11 New Vehicle Limited Warranty Vehicles With Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined. Salvage or Total-Loss Vehicles Any vehicle that has ever been issued a “salvage” title or similar title under any state’s law; or has ever been declared a “total loss” or equiva- lent by a financial institution or insurer, such as by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. This exclusion does not apply to the emission control warranties. Incidental Damages Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or com- mercial property; and the loss of pay or revenue. 12 Your Warranties in Detail Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclu- sive remedy under this warranty or any implied warranty. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Toyota shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty. Any implied war- ranty of merchantability or fitness for a particular purpose is limited to the duration of this written warranty, except in states where this limitation is not allowed. New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on pages 4–5. Please note that you must use the Dispute Settlement Program before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program before seeking remedies under the “Lemon Laws” of your state. Please check the appropriate page of the Owner’s Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state. Your Warranties in Detail 13 Federal Emission Control Warranty WHAT IS COVERED AND HOW LONG Emission Defect Warranty Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with applicable federal emissions standards. • Is free from defects in materials and workmanship that may cause the vehicle to fail to meet these standards. Federal regulations require that this warranty be in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota provides coverage of three years or 36,000 miles, whichever occurs first. Speci- fic components may have longer coverage under the terms of the Powertrain Warranty. Additionally, components marked “8/80” in the parts list on pages 15–16 have coverage of eight years or 80,000 miles, whichever occurs first. 14 Your Warranties in Detail Emission Performance Warranty Some states and localities have established vehicle inspection and main- tenance (I/M) programs to encourage proper vehicle maintenance. If an EPA-approved I/M program is in force in your area, you are eligible for Emission Performance Warranty coverage. Under the terms of the Emission Performance Warranty and federal regulations, Toyota will make all necessary repairs if both of the following occur: • Your vehicle fails to meet applicable emissions standards as determined by an EPA-approved emissions test. • This failure results or will result in some penalty to you — such as a fine or denial of the right to use your vehicle — under local, state or federal law. This warranty is in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. Additionally, components marked “8/80” in the parts list on pages 15–16 have coverage of eight years or 80,000 miles, whichever occurs first. Federal Emission Control Warranty WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not apply to failures or non-compliance caused by: • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components — Airflow sensor — Engine control module (8/80) — Throttle body — Other components Air Induction System • Intake manifold and intake air surge tank Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold • Exhaust pipe (manifold to catalyst and/or catalyst to catalyst) 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. Your Warranties in Detail 15 Federal Emission Control Warranty Evaporative Control System • Charcoal canister • Diaphragm valve • Fuel filler cap • Fuel tank • Vapor liquid separator Exhaust Gas Recirculation (EGR) System • EGR gas temperature sensor • EGR valve • Associated parts Ignition System • Distributor and internal parts • Ignition coil and ignitor • Ignition wires • Spark plugs* 16 Your Warranties in Detail Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers • Sealing gaskets and devices • Sensors, switches and valves Warranted until first required maintenance under terms of the California Emission Control Warranty. 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. Federal Emission Control Warranty MAINTENANCE REPLACEMENT PARTS You are responsible for performance of the required maintenance indi- cated in the Owner’s Manual and the Scheduled Maintenance Guide. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or noncompliance caused by lack of maintenance is not covered by this warranty. When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota will not deny a warranty claim simply because you used a service provider other than a Toyota dealership for mainte- nance and repairs. However, any failure or non-compliance caused by improper maintenance or repairs is not covered by this warranty. To ensure optimum performance and maintain the quality built into your vehicle’s emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non–Genuine Toyota Parts for maintenance and repairs. However, use of replace- ment parts that are not equivalent in quality to Genuine Toyota Parts may impair the effectiveness of the emission control systems. If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Toyota Parts, you must follow the maintenance and replacement schedules for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Toyota Parts. Your Warranties in Detail 17 Federal Emission Control Warranty IF YOUR VEHICLE FAILS AN EMISSIONS TEST IF YOU HAVE QUESTIONS If your vehicle fails an EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Toyota dealership and present a copy of the emissions test report. Also, take your maintenance records in case they are needed. If your claim qualifies for coverage, the dealership will repair your vehi- cle within 30 days (unless a shorter period is required by law). If your claim is denied, Toyota will notify you in writing of the reason within the same period. If we fail to do so, we will repair your vehicle free of charge. The only exceptions allowed are when you request or agree to a delay, or a delay is caused by factors beyond the control of Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 29, “Obtaining Warranty Service.” If you have questions or concerns about your vehicle’s federal emission warranty coverage, please follow the steps described under “If You Need Assistance” on pages 4–5. In the case of the Emission Performance Warranty, you may also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty (see page 20). Currently, Massachusetts and Vermont are the only other states to which the California Emission Control Warranty applies. 18 Your Warranties in Detail DEALER CERTIFICATE We (the dealership) want you to know that at the time your new Toyota vehicle is being delivered: 1) On the basis of written notification furnished by Toyota, we have knowledge that the vehicle is covered by an EPA Certificate of Conformity. 2) We have visually inspected those emission control devices or portions thereof that are visible without removing or adjusting any compo- nents or systems, emissions-related or otherwise. On the basis of this inspection, there are no apparent deficiencies in the installation of emission control devices by Toyota. (For purposes of this certificate, “emission control devices” is limited to devices installed on a vehicle for the sole or primary purpose of controlling emissions and which were not in general use before 1968.) 3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota’s cur- rent pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first) of delivery to the ultimate purchaser, and the vehicle has been maintained and used in accordance with the writ- ten instructions for proper maintenance and use, Toyota will remedy Federal Emission Control Warranty the non-conformity free of charge under the terms of the Emission Performance Warranty. 5) If vehicle was used as a company car or demonstrator, check box and complete the following: □ The vehicle with which this statement is delivered was placed into service as a company car or demonstrator prior to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was: Month Day Year Note: The dealership makes no representation or warranty that the emission control system or any part thereof is without defect or that the system will perform properly. The Emission Performance Warranty referred to in Paragraph 4 and furnished with the vehicle is solely that of the manufacturer. This statement is required by section 207 of the Clean Air Act (42 U.S.C. 7541) and the EPA regulations issued thereunder. Dealership Name Your Warranties in Detail 19 California Emission Control Warranty YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2003 vehicle. In California, new motor vehicles must be designed, built and equipped to meet the state’s stringent anti-smog standards. CARB regulations require that Toyota must warrant the emission control system on your vehicle for the time periods indicated on this page, provided there has been no abuse, neglect or improper maintenance of your vehicle. Your emission control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. MANUFACTURER’S WARRANTY COVERAGE 1) For three years or 50,000 miles, whichever occurs first:* • If your vehicle fails a smog-check test, all necessary repairs and adjustments will be made by Toyota to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. • If any emissions-related part on your vehicle is defective, the part will be repaired or replaced by Toyota. This is your SHORT-TERM Emission Control System DEFECT WARRANTY. Covered parts are listed on pages 15–16. Specific components may have longer coverage under the terms of the Powertrain Warranty. 2) For seven years or 70,000 miles, whichever occurs first:* • If an emissions-related part listed on pages 22—23 is defective, the part will be repaired or replaced by Toyota. This is your LONG-TERM Emission Control System DEFECT WARRANTY. 20 Your Warranties in Detail * For 4-cylinder Camry models certified as partial zero-emission vehicles (PZEV), if any, coverage is 15 years or 150,000 miles, whichever occurs first. OWNER’S WARRANTY RESPONSIBILITIES WHAT IS NOT COVERED California Emission Control Warranty These warranty obligations do not apply to failures or noncompliance caused by: • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty also apply to this warranty. You are responsible for performance of the required maintenance indi- cated in the Owner’s Manual and the Scheduled Maintenance Guide. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but Toyota cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance. You are responsible for presenting your vehicle to a Toyota dealership as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. You should also be aware that Toyota may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper main- tenance or unapproved modifications. If you have any questions regarding your warranty rights and responsi- bilities, you should contact the Toyota Customer Assistance Center at (800)331-4331 or the California Air Resources Board, Mobile Source Control Division, at 9528 Telstar Avenue, P.O. Box 8001, El Monte, CA 91734-8001. Your Warranties in Detail 21 California Emission Control Warranty PARTS LIST: LONG-TERM EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 70,000 miles from the vehicle’s in-service date, whichever occurs first. Air/Fuel Metering System • Air-fuel ratio sensor on Highlander • Engine control computer (engine control module) • Fuel pump on Sienna • Mass air flow sensor on Tacoma equipped with 2RZ-FE and 3RZ-FE • Throttle body Air Induction System • Intake manifold and intake air surge tank • Intake manifold gasket on MR2 Spyder 22 Your Warranties in Detail Catalyst System • Catalytic converter (warm-up three-way catalyst) • Exhaust center pipe on Avalon, Corolla Matrix 4WD, Highlander equipped with 1MZ-FE, Tacoma and Tundra equipped with 5VZ-FE • Exhaust front pipe on Avalon, Camry, Camry Solara, Celica, Corolla, Corolla Matrix 2WD, ECHO, Highlander equipped with 1MZ-FE, Land Cruiser, MR2 Spyder, Sequoia, Sienna, Tacoma, Tundra and 4Runner • Exhaust manifold on Avalon, Camry, Camry Solara, Highlander, Land Cruiser, MR2 Spyder, RAV4, Sequoia, Sienna, Tundra equipped with 2UZ-FE and 4Runner • Exhaust manifold gasket on Land Cruiser, Sequoia, Tundra equipped with 2UZ-FE and 4Runner • Right exhaust manifold gasket on Sienna and on Avalon, Camry, Camry Solara and Highlander models equipped with 1MZ-FE Evaporative Control System • Charcoal canister on Highlander, Land Cruiser and 4Runner • Fuel tank Ignition System • Knock sensor on Land Cruiser, MR2 Spyder, Sequoia, Tacoma equipped with 5VZ-FE, Tundra and 4Runner California Emission Control Warranty MAINTENANCE You are responsible for performance of the required maintenance indi- cated in the Owner’s Manual and the Scheduled Maintenance Guide. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or noncompliance caused by lack of maintenance is not covered by this warranty. When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota will not deny a warranty claim simply because you used a service provider other than a Toyota dealership for mainte- nance and repairs. However, any failure or non-compliance caused by improper maintenance or repairs is not covered by this warranty. Your Warranties in Detail 23 California Emission Control Warranty REPLACEMENT PARTS IF YOUR VEHICLE FAILS A SMOG-CHECK TEST To ensure optimum performance and maintain the quality built into your vehicle’s emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Toyota Parts for maintenance and repairs. However, use of replace– ment parts that are not equivalent in quality to Genuine Toyota Parts may impair the effectiveness of the emission control systems. If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Toyota Parts, you must follow the maintenance and replacement schedules for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Toyota Parts. If your vehicle fails a smog-check test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an autho- rized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. If your claim qualifies for coverage, the dealership will repair your vehi- cle within 30 days (unless a shorter period is required by law). If your claim is denied, Toyota will notify you in writing of the reason within the same period. If we fail to do so, we will repair your vehicle free of charge. The only exceptions allowed are when you request or agree to a delay, or a delay is caused by factors beyond the control of Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 29, “Obtaining Warranty Service.” 24 Your Warranties in Detail California Emission Control Warranty REPAIR DELAYS IF YOU HAVE QUESTIONS If a Toyota dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Toyota’s provisions for emergency warranty repairs. See page 29 for details. If you have questions or concerns about your vehicle’s California emis- sion warranty coverage, please follow the steps described under “If You Need Assistance” on pages 4–5. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800)242-4450 Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are covered by this warranty. Currently, Massachusetts and Vermont are the only other states to which this warranty applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 14). Your Warranties in Detail 25 Tire Limited Warranty OBTAINING WARRANTY SERVICE ORIGINAL EQUIPMENT TIRE MANUFACTURERS The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Toyota. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. Michelin/BFGoodrich P.O. Box 19001 Greenville, SC 29602 (800)847-3435 Toyo Tire (U.S.A.) Corporation 6261 Katella Ave., Ste. 2B Cypress, CA 90630 (800)442-8696 Yokohama Tire Corporation 601 South Acacia Avenue Fullerton, CA 92831 (800)722-9888 Bridgestone/Firestone One Bridgestone Park Nashville, TN 37214 (800)847-3272 Continental General Tire 1800 Continental Blvd. Charlotte, NC 28273 (800)847-3349 Goodyear Dunlop Tires North America, Ltd. P.O. Box 1109 Buffalo, NY 14240 (800)548-4714 Goodyear Tire and Rubber Co. 1144 East Market Street Akron, OH 44316 (800)321-2136 26 Your Warranties in Detail Operation and Maintenance GENERAL INFORMATION WHERE TO GO FOR MAINTENANCE You are responsible for ensuring that your Toyota is operated and main- tained according to the instructions in the Owner’s Manual and the Scheduled Maintenance Guide. You may have maintenance performed on your vehicle by any qualified person or facility. However, Toyota recommends having maintenance performed by an authorized Toyota dealership. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of service performed and/or parts installed. For your conve- nience, a maintenance log is included in the Scheduled Maintenance Guide. If you sell your vehicle, you should give your maintenance records to the new owner. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, damage or failures caused by lack of proper maintenance are not covered under warranty. Toyota dealership technicians are specially trained to maintain and repair Toyota vehicles. They stay current on the latest service information through Toyota technical bulletins, service publications and training courses. Many are also certified through the Toyota Certification Program, which involves a series of rigorous written examinations. Feel free to ask any Toyota dealership to show you its technicians’ credentials. You can be confident you’re getting the best possible service for your vehicle when you take it to a Toyota dealership. Plus, a Toyota dealer- ship will always use Genuine Toyota Parts designed specifically for your vehicle. Your Responsibilities 27 Operation and Maintenance REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts. However, Toyota recommends using only Genuine Toyota Parts when you need to replace a part on your vehicle. Like all Toyota products, Genuine Toyota Parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle’s exact specifications. Your Toyota dealership maintains an extensive inventory of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota’s Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle Limited Warranty, whichever is longer. Non–Genuine Toyota Parts, or any damage or failures resulting from their use, are not covered by any Toyota warranty. 28 Your Responsibilities Obtaining Warranty Service BY GEOGRAPHIC REGION EMERGENCY REPAIRS In the United States, U.S. Territories and Canada To obtain warranty service in the United States, U.S. territories or Canada, take your vehicle to an authorized Toyota dealership. If your vehicle cannot be driven, contact your nearest Toyota dealership for towing assistance. You do not have to pay for towing to the nearest Toyota deal- ership if your vehicle is inoperable due to failure of a warranted part. Outside the United States, U.S. Territories and Canada If you are using your vehicle outside the United States, U.S. territories and Canada and need warranty service, contact a local Toyota dealer- ship. Please note, however, that your vehicle may not be repaired free of charge because the local Toyota distributor may have no obligation to provide warranty service for your vehicle, and/or your vehicle may not comply with local regulatory or environmental requirements. If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are cov- ered by warranty. To receive reimbursement, present to an authorized Toyota dealership your paid repair invoices and any parts that were removed from the vehicle. You will be reimbursed for warranted parts at the manufacturer’s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Toyota’s recom- mended time allowance for the repair. If your vehicle requires emergency repair, Toyota assumes no liability for subsequent failures caused by improper repairs or the use of non- Genuine Toyota Parts unless you have the vehicle properly repaired in a timely manner. To ensure that warranty coverage remains intact, have your vehicle inspected by an authorized Toyota dealership as soon as possible after an emergency repair. Your Responsibilities 29 Notes 30 Notes 31 Notes 32 Owner Information Change Form Check one: Same owner, name and/or address has changed New owner, purchased vehicle used E V V Same owner, additional driver who should receive product/safety updates Vehicle Identification Number (required to process change) Mr. Mrs. Ms. Miss Dr. Effective date of this information Mo. Day Year First name M.I. Last name Check here if address below is for company Company name Street address or P.O. Box Apt. or suite number City – Home phone number – – – State – Work phone number – Social Security Number (optional; for Toyota customer reference only) – Zip code Extension This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc. Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. ■ If your name or address has changed or you purchased your Toyota as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Toyota to contact you with important product or safety updates concern- ing your vehicle. If the card is no longer attached, please call the Toyota Customer Assistance Center at (800) 331-4331. ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ’03 Rav4_U (L/O 0208) Important information about this manual Safety and vehicle damage warnings Safety symbol Throughout this manual, you will see safety and vehicle dam- age warnings. You must follow these warnings carefully to avoid possible injury or damage. The types of warnings, what they look like, and how they are used in this manual are explained as follows: CAUTION This is a warning against anything which may cause injury to people if the warning is ignored. You are informed about what you must or must not do in order to reduce the risk of injury to yourself and others. NOTICE This is a warning against anything which may cause damage to the vehicle or its equipment if the warning is ignored. You are informed about what you must or must not do in order to avoid or reduce the risk of damage to your vehicle and its equipment. the safety symbol When you see shown above, it means: “Do not...”; “Do not do this”; or “Do not let this happen”. ii 2003 RAV4 from Aug. ’02 Prod. (OM42517U) ’03 Rav4_U (L/O 0208) Important information about your Toyota New vehicle warranty Your new vehicle is covered by the following Toyota limited warranties: (cid:1) New vehicle warranty (cid:1) Emission control systems warranty (cid:1) Others further information, please refer Information Booklet” or For Warranty Supplement”. to the “Owner’s “Owner’s Manual Your responsibility for maintenance It is the owner’s responsibility to make sure that the speci- fied maintenance is performed. Section 6 gives details of these maintenance requirements. Also included in Section 6 is general maintenance. For scheduled maintenance in- formation, please refer to the “Scheduled Maintenance Guide” or “Owner’s Manual Supplement”. Accessories, spare parts and modification of your Toyota A wide variety of non–genuine spare parts and accessories for Toyota vehicles are currently available in the market. You should know that Toyota does not warrant these prod- ucts and is not responsible for their performance, repair, or replacement, or for any damage they may cause to, or adverse effect they may have on, your Toyota vehicle. This vehicle should not be modified with non–genuine Toyota products. Modification with non–genuine Toyota products could affect its performance, safety or durability, and may even violate governmental regulations. In addi- tion, damage or performance problems resulting from the modification may not be covered under warranty. iii 2003 RAV4 from Aug. ’02 Prod. (OM42517U) ’03 Rav4_U (L/O 0208) Spark ignition system of your Scrapping of your Toyota If The SRS airbag and seat belt pretensioner devices in your Toyota contain explosive chemicals. is scrapped with the airbags and pretensioners left as they are, this may cause an accident such as fire. Be sure to have the systems of the SRS airbag and seat belt preten- sioner removed and disposed of by the qualified service shop or by your Toyota dealer before you dispose of your vehicle. the vehicle Toyota The spark ignition system in your Toyota meets all require- ments of the Canadian Interference–Causing Equipment Standard. Installation of a mobile two–way radio system As the installation of a mobile two–way radio system in your vehicle could affect electronic systems such as multi- port fuel injection system/sequential multiport fuel injection system, cruise control system, anti–lock brake system, SRS airbag system and seat belt pretensioner system, be sure to check with your Toyota dealer for precautionary measures or special instructions regarding installation. iv 2003 RAV4 from Aug. ’02 Prod. (OM42517U) ’03 Rav4_U (L/O 0208) On–pavement and off–road driving tips This vehicle belongs to the utility vehicle class. Utility vehicles have a significantly higher rollover rate than other types of vehicles. This vehicle will handle and maneuver differently from an ordinary passenger car because it is designed for off–road use also. In addition, this vehicle has a higher ground clearance and center of gravity than that of an ordinary passenger car. This vehicle design feature causes this type of vehicle to be more likely to rollover. Failure to operate this vehicle correctly may result in loss of control, accidents or vehicle rollover causing death or serious injury. Be sure to read “Off–road vehicle precautions” on page 154 in Section 2 and “Off–road driving precautions” on page 172 in Section 3. 2003 RAV4 from Aug. ’02 Prod. (OM42517U) ’03 Rav4_U (L/O 0208) vi 2003 RAV4 from Aug. ’02 Prod. (OM42517U) ’03 Rav4_U (L/O 0208) Foreword Welcome to the growing group of value–conscious people who drive Toyotas. We are proud of the advanced engineering and quality construction of each vehicle we build. This Owner’s Manual explains the operation of your new Toyota. Please read it thoroughly and have all the occupants follow the instructions carefully. Doing so will help you enjoy many years of safe and trouble–free motoring. For important information about this manual and your Toyota, read the following pages carefully. When it comes to service, remember that your Toyota dealer knows your vehicle best and is interested in your complete satisfaction. He will provide quality maintenance and any other assistance you may require. If there is not a Toyota dealer near you, or you need emergency assistance for any reason, please call the following number: (cid:1) U.S. OWNERS: (cid:1) CANADIAN OWNERS: Toyota Canada Customer Interaction Centre Toyota Customer Assistance Center Toll–free: 1–800–331–4331 Toll–free: 1–888–TOYOTA–8 (1–888–869–6828) Please leave this Owner’s Manual in this vehicle at the time of resale. The next owner will need this information also. All information and specifications in this manual are current at the time of printing. However, because of Toyota’s policy of continual product improvement, we reserve the right to make changes at any time without notice. Please note that this manual applies to all models and explains all equipment, including options. Therefore, you may find some explanations for equipment not installed on your vehicle.  2002 TOYOTA MOTOR CORPORATION All rights reserved. This material may not be reproduced or copied, in whole or in part, without the written permission of Toyota Motor Corporation. 2003 RAV4 from Aug. ’02 Prod. (OM42517U) ’03 Rav4_U (L/O 0208) U-9 Quick index (cid:1) If a service reminder indicator or warning buzzer comes on (cid:1) If your vehicle will not start (cid:1) If your engine stalls while driving (cid:1) If your vehicle overheats (cid:1) If you have a flat tire (cid:1) If your vehicle needs to be towed (cid:1) Tips for driving during break–in period (cid:1) How to start the engine (cid:1) General maintenance (cid:1) Complete index Gas station information Fuel type: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 184 188 188 189 199 155 170 213 NO TAG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UNLEADED gasoline, Octane Rating 87 (Research Octane Number 91) or higher See page 155 for detailed information. Fuel tank capacity: 56 L (14.8 gal., 12.3 lmp. gal.) Engine oil: API grade SL “Energy–Conserving” or ILSAC multigrade engine oil is recommended. See page 227 for detailed information. Tire information: See pages 233 through 238. Tire pressure: See page 258. Publication No. OM42517U Part No. 01999-42517 Printed in Japan 01-0208-00 I 2003 RAV4 from Aug. ’02 Prod. (OM42517U) ( U)

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2003 Toyota RAV4 Owners Manual