Login- Download PDF Manual
-
products can be obtained from your dealer/retailer. Follow all manufacturer directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product. Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain.
10-88
Vehicle Care
Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes could cause water to enter the vehicle. Avoid using high pressure washes closer than 30 cm (12 inches) to the surface of the vehicle. Use of power washers exceeding 8,274 kPa (1,200 psi) can result in damage or removal of paint and decals. Notice: Conveyor systems on some automatic car washes could damage the vehicle. There may not be enough clearance for the undercarriage. Check with the car wash manager before using the automatic car wash. Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather
frequent application may be required. See Recommended Fluids and Lubricants on page 11‑7. Wheels and Trim — Aluminum or Chrome The vehicle may have either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Chrome wheels and other chrome trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash the vehicle's chrome with soap and water after exposure.
Notice: Using strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, could damage the surface of the wheel(s). The repairs would not be covered by the vehicle warranty. Use only approved cleaners on aluminum or chrome-plated wheels. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because the surface could be damaged. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by the vehicle warranty. Use chrome polish on chrome wheels only.
Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the vehicle warranty. Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the
blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: . Extreme dusty conditions . Sand and salt . Heat and sun . Snow and ice, without proper
removal
Tires Use a stiff brush with tire cleaner to clean the tires. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle.
Vehicle Care
10-89
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty. Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of finish damage can be corrected in your dealer's/ retailer's body and paint shop.
10-90
Vehicle Care
Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped
discolorations, and small, irregular dark spots etched into the paint surface.
Interior Care The vehicle's interior will continue to look its best if it is cleaned often. Dust and dirt can accumulate on the upholstery and cause damage to the carpet, fabric, leather, and plastic surfaces. Stains should be removed quickly as extreme heat could cause them to set rapidly. Lighter colored interiors may require more frequent cleaning. Newspapers and garments that can transfer color to home furnishings can also transfer color to the vehicle's interior. Remove dust from small buttons and knobs with a small brush with soft bristles. Your dealer/retailer has products for cleaning the vehicle's interior. When cleaning the vehicle's interior, only use cleaners specifically designed for the surfaces that are being
cleaned. Permanent damage can result from using cleaners on surfaces for which they were not intended. Apply the cleaner directly to the cleaning cloth to prevent over-spray. Remove any accidental over-spray from other surfaces immediately. Notice: Using abrasive cleaners when cleaning glass surfaces on the vehicle, could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on the vehicle, use only a soft cloth and glass cleaner. Cleaners can contain solvents that can become concentrated in the vehicle's interior. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the vehicle's interior, maintain adequate ventilation by opening the vehicle's doors and windows.
Do not clean the interior using the following cleaners or techniques: . Never use a knife or any other
sharp object to remove a soil from any interior surface.
. Never use a stiff brush. It can cause damage to the vehicle's interior surfaces.
. Never apply heavy pressure or
rub aggressively with a cleaning cloth. Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal.
. Use only mild, neutral-pH soaps.
Avoid laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per 3.78 L (1 gal) of water is a good guide.
. Do not heavily saturate the upholstery while cleaning.
. Damage to the vehicle's interior may result from the use of many organic solvents such as naptha, alcohol, etc. Fabric/Carpet Use a vacuum cleaner with a soft brush attachment to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques:
For liquids: gently blot the remaining soil with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed. For solid dry soils: remove as much as possible and then vacuum.
Vehicle Care
10-91
To clean: 1. Saturate a lint-free, clean white
cloth with water or club soda.
2. Remove excess moisture. 3. Start on the outside edge of the
soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled.
4. Continue to gently rub the
5.
soiled area. If the soil is not completely removed, use a mild soap solution and repeat the cleaning process with plain water. If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. Test a small hidden area for colorfastness before using a commercial upholstery cleaner or spot lifter. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface.
10-92
Vehicle Care
A paper towel can be used to blot excess moisture from the fabric or carpet after the cleaning process. Leather To remove dust, a soft cloth dampened with water can be used. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat, steam, or spot lifters or spot removers, or shoe polish on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of the leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the vehicle's interior because they can alter the appearance by increasing the gloss in a non-uniform manner.
Instrument Panel, Vinyl, and Other Plastic Surfaces To remove dust, a soft cloth dampened with water can be used. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of the interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the vehicle's interior because they can alter the appearance by increasing the gloss in a non-uniform manner.
Some commercial products may increase gloss on the instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions. Care of Safety Belts Keep belts clean and dry. { WARNING
Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.
Vehicle Care
10-93
Floor Mats If the floor mat has a snap retainer, a grommet in the driver side floor mat attaches to a hook on the floor of the vehicle to secure the floor mat. To remove the floor mat, pull the mat towards the rear of the vehicle until the grommet can be removed from the hook. If the floor mat has a knob retainer, a grommet in the floor mat attaches to a knob on the floor of the vehicle to secure the floor mat. To remove the floor mat, turn the knob till it is aligned with the slot in the floor mat grommet and pull the floor mat up. To reinstall, center the slot in the floor mat grommet with the knob on the floor and set the mat in place. Then turn the knob until it is perpendicular to the slot in the grommet to lock the mat in place.
10-94
Vehicle Care
2 NOTES
Service and Maintenance
General Information
General Information . . . . . . . . . . 11-1
Scheduled Maintenance
Scheduled Maintenance . . . . . 11-2
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . 11-7
Maintenance Replacement
Parts . . . . . . . . . . . . . . . . . . . . . . . 11-8
Maintenance Records
Maintenance Records . . . . . . . . 11-9
Service and Maintenance
11-1
The maintenance schedule is for vehicles that:
carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 9‑10 . are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Recommended Fuel on page 9‑39 .
General Information Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality. Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer/retailer.
11-2
Service and Maintenance
The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 11‑7 and Maintenance Replacement Parts on page 11‑8 . We recommend the use of genuine parts from your dealer/ retailer.
Rotation of New Tires To maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed when they have 8 000 to 13 000 km (5,000 to 8,000 miles). See Tire Rotation on page 10‑49.
{ WARNING
Performing maintenance work can be dangerous. Some jobs can cause serious injury. Perform maintenance work only if you have the required know-how and the proper tools and equipment. If in doubt, see your dealer/ retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 10‑4 .
At your General Motors dealer/ retailer, you can be certain that you will receive the highest level of service available. Your dealer/ retailer has specially trained service technicians, uses genuine GM replacement parts, as well as, up to date tools and equipment to ensure fast and accurate diagnostics.
Scheduled Maintenance
When the Change Engine Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 10‑8 . An Emission Control Service. When the Change Engine Oil Soon message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/ 600 miles. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer/retailer has trained service technicians who will perform this work and reset the system. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil life
Service and Maintenance
11-3
. Windshield washer fluid level
check. See Washer Fluid on page 10‑21. Tire inflation check. See Tire Pressure on page 10‑43. Tire wear inspection. See Tire Inspection on page 10‑49. Rotate tires. See Tire Rotation on page 10‑49. Fluids visual leak check (or every 12 months, whichever occurs first). A leak in any system must be repaired and the fluid level checked. Engine air cleaner filter inspection (vehicles driven in dusty conditions only). See Engine Air Cleaner/Filter on page 10‑12. Brake system inspection (or every 12 months, whichever occurs first).
Maintenance II . Perform all services described in
Maintenance I.
. Steering and suspension
inspection. Visual inspection for damaged, loose, or missing parts or signs of wear. . Engine cooling system
inspection. Visual inspection of hoses, pipes, fittings, and clamps and replacement, if needed.
. Windshield wiper blade
inspection for wear, cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Exterior Care on page 10‑86. Worn or damaged wiper blade replacement. See Wiper Blade Replacement on page 10‑26.
system whenever the oil is changed. See Engine Oil Life System on page 10‑10. When the Change Engine Oil Soon message displays, certain services, checks, and inspections are required. The services described for Maintenance I should be performed at every engine oil change. The services described for Maintenance II should be performed when: . Maintenance I was performed the last time the engine oil was changed. It has been 10 months or more since the Change Engine Oil Soon message has displayed or since the last service.
Maintenance I . Change engine oil and filter. See
Engine Oil on page 10‑8 . An Emission Control Service. Engine coolant level check. See Engine Coolant on page 10‑14.
11-4
Service and Maintenance
. Body hinges and latches, key
lock cylinders, hood latch assemblies, secondary latches, pivots, spring anchor and release pawl, hood and door hinges, rear folding seats, and liftgate hinges lubrication. See Recommended Fluids and Lubricants on page 11‑7 . More frequent lubrication may be required when vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak. Restraint system component check. See Safety System Check on page 3‑28. Engine air cleaner filter inspection. See Engine Air Cleaner/Filter on page 10‑12.
Additional Required Services
At Each Fuel Stop
Engine oil level check. See Engine Oil on page 10‑8. Engine coolant level check. See Engine Coolant on page 10‑14.
. Windshield washer fluid level
check. See Washer Fluid on page 10‑21.
Once a Month
Tire inflation check. See Tire Pressure on page 10‑43. Tire wear inspection. See Tire Inspection on page 10‑49.
Once a Year
See Starter Switch Check on page 10‑25. See Automatic Transmission Shift Lock Control System Check on page 10‑25.
See Ignition Transmission Lock Check on page 10‑26. See Park Brake and P (Park) Mechanism Check on page 10‑26.
. Engine cooling system and
pressure cap pressure check. Radiator and air conditioning condenser outside cleaning. See Cooling System on page 10‑14.
. Exhaust system and nearby heat
shields inspection for loose or damaged components.
. Accelerator pedal check for
damage, high effort, or binding. Replace if needed. If the vehicle has a Tire Sealant and Compressor Kit, check the sealant expiration date printed on the instruction label of the kit. See Tire Sealant and Compressor Kit on page 10‑59.
Service and Maintenance
11-5
First Engine Oil Change After Every 40 000 km/25,000 Miles Fuel system inspection for damage or leaks.
First Engine Oil Change After Every 80 000 km/50,000 Miles
Engine air cleaner filter replacement. See Engine Air Cleaner/Filter on page 10‑12. Automatic transmission fluid change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid on page 10‑12.
. All-wheel drive only: Transfer
case fluid change (severe service) for vehicles mainly driven when frequently towing a trailer, or used for taxi, police, or delivery service. During any
maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.
First Engine Oil Change After Every 160 000 km/100,000 Miles Automatic transmission fluid change (normal service). See Automatic Transmission Fluid on page 10‑12. Spark plug replacement and spark plug wires inspection. An Emission Control Service.
. All-wheel drive only: Transfer
case fluid change (normal service). During any maintenance, if a power washer is used to clean mud and dirt
from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.
First Engine Oil Change After Every 240 000 km/150,000 Miles . Engine cooling system drain,
flush, and refill, cooling system and cap pressure check, and cleaning of outside of radiator and air conditioning condenser (or every 5 years, whichever occurs first). See Cooling System on page 10‑14. An Emission Control Service.
. Engine accessory drive belt
inspection for fraying, excessive cracks, or obvious damage and replacement, if needed. An Emission Control Service.
11-6
Service and Maintenance
Service
Maintenance I
II
Maintenance
Change engine oil and filter. Reset oil life system. Engine coolant level check. Windshield washer fluid level check. Tire inflation pressures check. Tire wear inspection. Rotate tires. Fluids visual leak check. Engine air cleaner filter inspection (vehicles driven in dusty conditions only). Brake system inspection. Steering and suspension inspection. Engine cooling system inspection. Windshield wiper blades inspection. Body components lubrication. Restraint system components check. Automatic transmission fluid level check. Engine air cleaner filter inspection (vehicles not driven in dusty conditions).
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Service and Maintenance
11-7
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Usage
Engine Oil
Engine Coolant
Hydraulic Brake System
Windshield Washer
Hydraulic Power Steering System
Automatic Transmission
Carrier Assembly — Differential (Rear
Drive Module) and Transfer Case
(Power Transfer Unit)
Fluid/Lubricant
Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for the vehicle's engine, see Engine Oil on page 10‑8. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 10‑14. DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 88862806, in Canada 88862807). Optikleen® Washer Solvent. GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid.
SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678).
Key Lock Cylinders
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
11-8
Service and Maintenance
Usage
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and
Release Pawl
Hood and Door Hinges and Rear
Folding Seat
Weatherstrip Conditioning
Fluid/Lubricant
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer.
Part
GM Part Number
ACDelco Part Number
Engine Air Cleaner/Filter Engine Oil Filter Spark Plugs Wiper Blades
Front Driver – 62.5 cm (24.6 in) Front Passenger – 53.0 cm (20.8 in) Rear – 30.0 cm (11.6 in)
15278634
89017524
1261188215254805
15254804
15276259A3083C
PF48
41-107—
—
—
Service and Maintenance
11-9
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record
11-10
Service and Maintenance
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont'd)
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont'd)
Service and Maintenance
11-11
11-12
Service and Maintenance
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont'd)
Technical Data
Vehicle Identification
Vehicle Identification
Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities and
Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-3Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.
Technical Data
12-1
Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle's engine code.
Service Parts Identification Label This label, on the inside of the glove box, has the following information: . Vehicle Identification
Number (VIN)
. Model designation . Paint information . Production options and special
equipment
Do not remove this label from the vehicle.
12-2
Technical Data
Vehicle Data
Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑7 for more information.
Application
Metric
English
Capacities
Air Conditioning Refrigerant R134a
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer/retailer for more
information.
Cooling System Engine Oil with Filter Fuel Tank Transmission Fluid* (Drain and Refill) Wheel Nut Torque *See Automatic Transmission Fluid on page 10‑12 for information on checking fluid level. All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
11.4 qt 5.5 qt 22.0 gal 5.3 qt 140 lb ft
10.8 L 5.2 L 83.3 L 5.0 L
190 Y
Technical Data
12-3
Engine Specifications
VIN Code
Transmission
Automatic
Spark Plug Gap 1.10 mm (0.043 in)
Engine
3.6L V6 Engine
Engine Drive Belt Routing
3.6L V6 Engine
12-4
Technical Data
2 NOTES
Customer Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-5
GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . . 13-9
Service PublicationsOrdering Information . . . . . . 13-11
Reporting Safety Defects Reporting Safety Defects to
the United States Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
the Canadian Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-14
Vehicle Data Recording and Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
Navigation System . . . . . . . . . 13-15
Radio FrequencyIdentification (RFID) . . . . . . . 13-16
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-16
Customer Information
13-1
Customer Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and to Saturn. Together we are committed to providing our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle, for total customer satisfaction. We call this the Saturn Difference. Normally, any concerns with the sales transaction or the operation of the vehicle are resolved by the retailer's sales or service departments. If, for any reason, your ownership experience falls below your expectations, we suggest you take the following action: STEP ONE: Contact the Retail Customer Assistance Liaison. Any member of the retail management team has the authority and the desire to resolve your concerns. Normally, concerns can be quickly resolved at this level.
13-2
Customer Information
STEP TWO : Should you need additional assistance, in the U.S., contact the Saturn Customer Assistance Center by calling 1-800-553-6000. In Canada, call the Saturn Customer Communication Centre at 1-800-263-1999. A Saturn Customer Assistance Center team member will handle your call and assist in providing product and warranty information, the nearest retailer location, roadside assistance, brochures, literature and discuss any concerns you may have. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative:
Vehicle Identification Number (VIN). This 17-digit number can be found on the vehicle registration or title, on the upper driver side corner of the instrument panel, or on your roadside assistance key card.
The name of your selling and servicing retail facility.
. Vehicle delivery date and
present mileage.
. Your daytime and evening phone
numbers.
When contacting Saturn, please remember that your concern will likely be resolved at a retailer's facility. That is why we suggest you follow Step One first. STEP THREE (U.S. Owners): Both Saturn and its retailers are committed to making sure you are completely satisfied with your Saturn vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, Saturn and its retailers offer the additional assistance of a neutral party through our voluntary participation in a mediation/arbitration program called Better Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. This program is available at no cost to you, our customer. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case is generally heard within 40 days. If you do not agree with the decision given in your case, you can reject it and proceed with any other venue for relief available to you.
Contact the BBB Auto Line Program by using the toll-free telephone number or by writing them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. Saturn Corporation reserves the right to change eligibility limitations and/or discontinue its participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in the Mediation/Arbitration Program In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
Customer Information
13-3
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the Saturn Customer Communication Centre, 1-800-263-1999, or you may write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).13-4
Customer Information
Customer Assistance Offices Saturn encourages customers to call the toll-free number for assistance. If a customer wishes to write to Saturn, the letter should be addressed to: Saturn Customer Assistance Center P.O. Box 33173
Detroit, MI 48232-5173
1-800-553-6000
1-800-833-6000 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-553-6000In Canada, write to: Saturn Customer Communication Centre General Motors of Canada Ltd. CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
GMcanada.com 1-800-263-1999
1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800Customer Assistance for Text Telephone (TTY) Users To assist owners who have hearing difficulties, Saturn has installed special TDD (Telecommunication Devices for the Deaf) equipment in its Saturn Customer Assistance Center. Any hearing or speech-impaired customer who has access to a TDD or to a conventional Text Telephone (TTY) can communicate with Saturn by dialing 1-800-TDD-6000. TTY users in Canada may dial 1-800-263-3830.
Online Owner Center
Online Owner Center (U.S.) — www.gmownercenter.com/ saturn Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty
information, and more
. Online service and maintenance
records Find Saturn retailers for service nationwide
. Exclusive privileges and offers . Recall notices for your specific
vehicle
. OnStar® and GM Cardmember Services Earnings summaries
Other Helpful Links: Saturn − www.saturn.com Saturn Merchandise — www.saturncollection.com Help Center — www.saturn.com/ helpcenter
FAQ
. Contact Us
GM Mobility Reimbursement Program
This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/ scooter lift.
Customer Information
13-5
The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle's eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
Roadside Assistance Program For U.S. purchased vehicles, call 1-800-553-6000; (Text Telephone (TTY): 1-800-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year.
13-6
Customer Information
Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and
home telephone number Telephone number of your location Location of the vehicle
. Model, year, color, and license
plate number of the vehicle . Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle . Description of the problem Coverage Services are provided up to 5 years/ 100,000 miles (160 000 km), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle Limited Warranty. Saturn and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Saturn and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.
. Emergency Tow From a Public
Road or Highway: Tow to the nearest Saturn retailer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow. Flat Tire Change: Service is provided to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service is
provided to jump start a dead battery.
Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws. Legal fines.
. Mounting, dismounting or
changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.
Services Specific to Canadian Purchased Vehicles
Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery.
Trip Interruption Benefits and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.
. Alternative Service: If
assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
Customer Information
13-7
Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/ retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair.
13-8
Customer Information
Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada) and extended powertrain, and hybrid specific warranty in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following:
Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer's area.
Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer's shuttle service, the expense
must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/ provincial, local, and rental vehicle provider requirements.
Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility
Customer Information
13-9
pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle's resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle's designed appearance, durability, and safety are preserved. The use
of Genuine GM parts can help maintain your GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle's originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature
13-10
Customer Information
durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the
quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs.
If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program on page 13‑5 . Gather the following information: . Driver's name, address, phone
number
. Driver's license number . Owner's name, address, phone
number
. Vehicle license plate . Vehicle make, model and
model year
Customer Information
13-11
. Vehicle Identification
Number (VIN) Insurance company and policy number
. General description of the
damage to the other vehicle
Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. If the airbag has inflated, see What Will You See After an Airbag Inflates? on page 3‑35. Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled
original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.
Service Publications Ordering Information
Service Manuals A variety of publications are available to you. Saturn service manuals are written for trained technicians, and in some cases, specialized tools and equipment are necessary to complete certain repairs. However, the manuals are available to owners who either have the training, or wish to gain a greater understanding of the technical aspect of their Saturn. For additional publications information or to order publications in the United States, call toll free 1-800-2-SATURN or visit Saturn-publications.com to order on-line. In Canada, Saturn service manuals are available by calling toll free 1-800-551-4123.
13-12
Customer Information
Owner Publications Information on how to obtain product bulletins and as described below is applicable only in the fifty U.S. states and the District of Columbia, and only for cars and light trucks with a Gross Vehicle Weight Rating (GVWR) less than 10,000 pounds (4 536 kg). Copies of individual bulletins are also at your participating Saturn retailer. You can ask to see them. In Canada, information relating to product service bulletins can be obtained by contacting your Saturn retailer.
Service Bulletins Saturn regularly sends its retailers useful service bulletins about Saturn products. Saturn monitors product performance in the field. We then prepare bulletins for servicing our products better. You can get these bulletins, too. Bulletins cover various subjects. Some pertain to the proper use and care of your vehicle. Some describe costly repairs. Others describe inexpensive repairs which, if done on time with the latest parts, may avoid future costly repairs.
Some bulletins tell a technician how to repair a new or unexpected condition. Others describe a quicker way to fix your vehicle. They can help a technician service your vehicle better. Most bulletins apply to conditions affecting a small number of vehicles. Your Saturn retailer or a qualified technician may have to determine if a specific bulletin applies to your vehicle. To order Saturn bulletins, call Saturn Publications at 1-800-2-SATURN or visit saturn-publications.com to order online.
Customer Information
13-13
However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9
Reporting Safety Defects
Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
13-14
Customer Information
Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify Saturn. Call 1-800-553-6000, or write: Saturn Customer Assistance Center P. O. Box 33173
Detroit, MI 48232-5173
In Canada, call 1-800-263-1999, or write: Saturn Customer Communication Centre General Motors of Canada Limited CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7Vehicle Data Recording and Privacy Your GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings.
Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in your
vehicle were operating
. Whether or not the driver and
passenger safety belts were buckled/fastened
. How far, if at all, the driver was pressing the accelerator and/or brake pedal
. How fast the vehicle was
traveling
Customer Information
13-15
This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request of police or similar government office; as part of
