1994 Pontiac Firebird Owners Manual

sarts. This way, you will be sure to have :he right wheel, wheel bolts, and wheel nuts for your Pontiac model.

NOTICE: The wrong wheel can also cause problems with bearing life, brake cooling, speedometer/odometer calibration, headlight aim, bumper height, vehicle ground clearance, and tire or tire chain clearance to the body and chassis.

Used Replacement Wheels

Wheel Replacement Replace any wheel that is bent, cracked or badly rusted. If wheel nuts keep coming loose, the wheel, wheel bolts, and wheel nuts should be replaced. If the wheel leaks air out, replace it (except some aluminum wheels, which can sometimes be repaired). See your Pontiac dealer if any of these conditions exist. Your dealer will know the kind of wheel you need. Each new wheel should have the same load carrying capacity, diameter, width, offset, and be mounted the same way as the one it replaces. . . .220

I I NOTICE: I Tire Chains I If your Pontiac has P235/55R 16 or

P245/50ZR16 size tires, don’t use tire chains; they can damage your vehicle. If you have other tires, use tire chains only where legal and only when you must. Use only SAE Class “S” type chains that are the proper size for your tires. Install them on the rear tires and tighten them as tightly as possible with the ends securely fastened. Drive slowly and follow the chain manufacturer’s instructions. If you can hear the chains contacting your vehicle, stop and retighten them. If the contact continues, slow down until it stops. Driving too fast with chains on will damage your vehicle.

Appearance Care

Remember, cleaning products can be hazardous. Some are toxic. Others can burst into flame if you strike a match or get them on a hot part of the vehicle. Some are dangerous if you breathe their fumes in a closed space. When you use anything from a container to clean your Pontiac, be sure to follow the manufacturer‘s warnings and instructions. And always open your doors or windows when you’re cleaning the inside.

Never use these to clean your vehicle:

0 Gasoline 0 Benzene 0 Naphtha 0 Carbon Tetrachloride 0 Acetone

Paint Thinner Turpentine Lacquer Thinner Nail Polish Remover

They can all be hazardous - some more than others - and they can all damage your vehicle, too.

:+

. C’

221 . . .

Service and Appearance Care Don’t use any of these unless this manual says you can. In many uses, these will damage your vehicle: 0 Alcohol

D Use solvent-type cleaners in a

well-ventilated area only. If you use them, don’t saturate the stained area. If a ring forms after spot cleaning, clean the entire area immediately or it will set.

Using Foam-Type Cleaner on Fabric

Vacuum and brush the area to remove any loose dirt. Always clean a whole trim panel or section. Mask surrounding trim along stitch or welt lines. Mix Multi-Purpose Powdered Cleaner following the directions on the container label. Use suds only and apply with a clean sponge. Don’t saturate the material. Don’t rub it roughly. As soon as you’ve cleaned the section, use a sponge to remove the suds. Rinse the section with a clean, wet sponge. Wipe off what’s left with a slightly damp paper towel or cloth.

Then dry it immediately with a blow dryer or a heat lamp.

NOTICE: Be careful with a hair dryer or heat lamp. You could scorch the fabric.

0 Wipe with a clean cloth.

Using Solvent-Type Cleaner on Fabric First, see if you have to use solvent-type cleaner at all. Some spots and stains will clean off better with just water and mild soap. If you need to use a solvent:

Gently scrape excess soil from the trim material with a clean, dull knife or scraper. Use very little cleaner, light pressure and clean cloths (preferably cheesecloth). Cleaning should start at the outside of the stain, “feathering” toward the center. Keep changing to a clean section of the cloth.

Laundry Soap

0 Bleach 0 Reducing Agents Cleaning the Inside of Your Pontiac Use a vacuum cleaner often to get rid of dust and loose dirt. Wipe vinyl or leather with a clean, damp cloth. Your Pontiac dealer has two GM cleaners, a solvent-type spot lifter and a foam-type powdered cleaner. They will clean normal spots and stains very well. Do not use them on vinyl or leather. Here are some cleaning tips:

Always read the instructions on the cleaner label. Clean up stains as soon as you can - before they set. Use a clean cloth or sponge, and change to a clean area often. A soft brush may be used if stains are stubborn.

. . .222

When you clean a stain from fabric, immediately dry the area with an air hose, hair dryer, or heat lamp to help prevent a cleaning ring. (See the previous NOTICE.)

Special Cleaning Problems Greasy or oily stains: Such as grease, oil, butter, margarine, shoe polish, coffee with cream, chewing gum, cosmetic creams, vegetable oils, wax crayon, tar and asphalt. 0 Carefully scrape off excess stain. 0 Follow the solvent-type instructions

described earlier. Shoe polish, wax crayon, tar and asphalt will stain if left on a vehicle seat fabric. They should be removed as soon as possible. Be careful, because the cleaner will dissolve them and may cause them to spread

Non-greasy stains: Such as catsup, coffee (black), egg, fruit, fruit juice, milk, soft drinks, wine, vomit, urine and blood. Carefully scrape off excess stain, then sponge the soiled area with cool water. If a stain remains, follow the foam-type instructions described earlier.

If an odor lingers after cleaning vomit or urine, treat the area with a waterhaking soda solution: 1 teaspoon (5 ml) of baking soda to 1 cup (250 ml) of lukewarm water. If needed, clean lightly with solvent-type cleaner.

Combination stains: Such as candy, ice cream, mayonnaise, chili sauce and lnknown stains.

Carefully scrape off excess stain, then clean with cool water and allow to dry- If a stain remains, clean it with solvent-type cleaner.

Cleaning Vinyl Use warm water and a clean cloth. Rub with a clean, damp cloth to remove dirt. You may have to do it more than once. Things like tar, asphalt and shoe polish will stain if you don’t get them off quickly. Use a clean cloth and a solvent-type vinyl cleaner.

Cleaning Leather Use a soft cloth with lukewarn water and a mild soap or saddle soap.

For stubborn stains, use a mild solution of 10% isopropyl alcohol (rubbing alcohol) and 90% water. Never use oils, varnishes, solvent-based or abrasive cleaners, furntiure polish or shoe polish on leather. Soiled leather should be cleaned immediately. If dirt is allowed,to work into finish, it can harm the leather.

Cleaning the Top of the Instrument Panel Use only mild soap and water to Clean the top surfaces of the instrument.pane1. Sprays containing silicones or waxes may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.

223. . .

Service and Appearance Care Care of Safety Belts Keep belts clean and dry.

A CAUTION:

Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

Glass Glass should be cleaned often. GM Glass Cleaner (GM Part No. 1050427) or a liquid household glass cleaner will remove normal tobacco smoke and dust films. Don’t use abrasive cleaners on glass, because they may cause scratches. Avoid placing decals on the inside rear window, since they may have to be scraped off later. If abrasive cleaners are used on the inside of the rear window, an electric defogger element may be damaged. Any temporary license should not be attached across the defogger grid.

. . .224

Cleaning the Outside of the Windshield and Wiper Blades [f the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax or other material may be on the blade or windshield. Clean the outside of the windshield with GM Windshield Cleaner, Bon-Ami Powder@ (GM Part No. 1050011). The windshield is clean if beads do not form when you rinse it with water. Clean the blade by wiping vigorously with a cloth soaked in full strength windshield washer solvent. Then rinse the blade with water. Wiper blades should be checked on a regular basis and replaced when worn.

Cleaning Twin Lift-off Roof Panels Special care is necessary when cleaning, removing and/or storing the roof panels. Flush with water to remove dust and dirt, then dry the panels. Clean the panels with GM Glass Cleaner (GM Part No. 1050427) or a liquid household glass cleaner. Leave the cleaner on the panel for

one minute, then wipe the panel with a soft, lint-free cloth.

0 Don’t use abrasive cleaning materials. Cleaning the Outside of Your Pontiac The paint finish on your vehicle provides beauty, depth of color, gloss retention and durability. Washing Your Vehicle The best way to preserve your vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Don’t wash your vehicle in the direct rays of-the sun. Don’t use strong soaps or chemical detergents. Use .Tiquid hand, dish or car washing (mild-detergent) soaps. Don’t use cleaning agents that are petroleum based, or contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or a 100% cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter your vehicle.

Finish Care Occasional waxing or mild polishing of your Pontiac may be necessary to remove residue from the paint finish. You can get GM approved cleaning products from your dealer. (See “Appearance Care and Maintenance Materials” in the Index.) Your Pontiac has a “basecoatjclearcoat” paint finish. The clearcoat gives more depth and gloss to the colored basecoat.Always use waxes and polishes that are non-abrasive and made for a basecoatklearcoat paint finish.

NOTICE: Machine compounding or aggressive polishing on a basecoatjclearcoat paint finish may dull the finish or leave swirl marks.

Cleaning Your Convertible Top

coating. After rinsing thoroughly, a wax may be applied.

NOTICE: When using an automatic car wash, set your heating or cooling system to “VENT” with the fan speed set to the second highest speed. This will prevent high pressure water from entering around your top.

Your convertible top should be cleaned often. Use a mild soap, lukewarm water and a soft brush. Don’t use any harsh cleaners or bleaching agents on the top. They can damage the material. When the top is really dirty, use a mild foam-type cleaner. Use a cloth or sponge to remove the dirt. Thoroughly rinse the top and dry it before lowering it. A damp top causes wrinkles.

Aluminum Wheels (If So Equipped) Your aluminum wheels have a protective coating similar to the painted surface of your vehicle. Don’t use strong soaps, chemicals, chrome polish, abrasive cleaners, or abrasive cleaning brushes on them because you could damage this

NOTICE: If you have aluminum wheels, don’t use an automatic car wash that has hard silicon carbide cleaning brushes. These brushes can take off the protective coating.

Tires Your Pontiac dealer has a GM White Sidewall Tire Cleaner. You can use a stiff brush with the cleaner. When applying a tire dressing always take care to wipe off any overspray or splash from painted surfaces. Petroleum-based products may damage the paint finish.

Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth at least every six months. During very cold, damp weather more frequent application may be required. (See “Recommended Fluids and Lubricants’’ in the Index.)

I-

225. . .

Service and Appearance Care Sheet Metal Damage If your vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to the parts repaired or replaced to restore corrosion protection.

corrected in your dealer's body and paint shop.

Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, accelerated corrosion (rust) can occur on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and other debris cah collect. Dirt packed in closed areas of the frame should be loosened before being flushed. Your dealer or an underbody vehicle washing system can do this for you.

Chemical Paint Spotting Some weather and atmospheric conditions :an create a chemical fallout. Airborne ?ollutants can fall upon and attack painted curfaces on your vehicle. This damage :an take two forms: blotchy, inglet-shaped discolorations, and small irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, Pontiac will repair, at no charge to the owner, the surfaces of new vehicles jamaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever comes first.

Foreign Material Calc'ium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, and other foreign matter can damage your vehicle's finish if they remain on painted surfaces. Use cleaners that are marked safe for painted surfaces to remove foreign matter.

Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into a major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer or other service outlets. Larger areas of finish damage can be

. . ,226

Appearance Care and Maintenance Materials

PART NUMBER

SIZE

1051516 10501 72 10501 73 10501 74 105021 4 1050244 1050427 1050429 1052870 1051 398 1050201 105001 1

32 02. (0.946 L) 16 02. (0.473 L) 16 02. (0.473 L) 02. (0.473 L) 32 02. (0.946 L) 16 02. (0.473 L) 24 02. (0.680 L) 6 Ib. (2.72 kg) 16 02. (0.473 L) 8 02. (0.237 L) 16 02. (0.473 L) 12 02. (0.340 kg)

Washer Solvent and Gas Liner De-lcer Tar and Road Oil Remover Cleaner and Polish

VinyVLeather Cleaner*

Cleaner* Cleaner

Wash-Wax (Concentrated)

Magic Mirror Cleaner-Polish Bon-Ami Powder"

USAGE DESCRIPTION

Windshield washing system and gas line Also old waxes, polishes Removes rust and corrosion on chrome and steel Cleans white and black tires White Sidewall Tire Cleaner 16 Spot and stain removal on leather and vinyl Spot and stain removal on cloth and fabric Fabric Glass cleaning and spot cleaning on vinyls Glass Vinyl, cloth, door trims, seats, carpet, tires, mats Multi-Purpose Powdered Cleaner Exterior wash Spot and stain removal on cloth and fabric Spot Lifter* Exterior cleaner and polish Windshield cleaner

*Not recommended for pigskin suede leather. See your General Motors Dealer for these products. See the Index under "Recommended Fluids and Lubricants" for other products.

Service and Appearance Care

Service Parts Identification Label

Add-on Electrical Equipment

You'll find this label inside your console storage compartment. It's very helpful if you ever need to order parts. On this label is: D your VIN,

the model designation, paint information, and a list of all production options and special equipment.

Be sure that this label is not removed From the vehcle.

NOTICE: Don't add anything electrical to your Pontiac unless you check with your dealer first. Some electrical equip- ment can damage your vehicle and the damage wouldn't be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should.

Your vehicle has an air bag system. Before attempting to add anything zlectrical to your Pontiac, see "Servicing Your Air Bag-Equipped Pontiac" in the Index.

L c

Vehicle Identification Number (VIN)

rhis is the' legal identifier for your 'ontiac. It appears on a plate in the front :orner of the instrument panel, on the lriver's side. You can see it if you look t! hrough the windshield from outside your rehicle. The VIN also appears on the Jehicle Certification and Service Parts 1, abels and the certificates of title and egistration.

hgine Identification ?he eighth character in your VIN is the :ngine code. This code will help you .dentify your engine, specifications, and *eplacement parts. . .228

I Fuses and Circuit Breakers

'he wiring circuits in your vehicle are rotected from short circuits by a ombination of fuses, circuit breakers, C' nd fusible thermal links in the wiring it self. This greatly reduces the chance of fi ires caused by electrical problems. 'here are two fuse centers on your 'I ehicle. One is in the left side of your lstrument panel.

The other is in the engine compartment. 3pen the cover on either of the boxes to :xpose the fuses. >oak at the silver-colored band inside the 'use. If the band is broken or melted, .eplace the fuse. Be sure you replace a )ad fuse with a new one of the correct rize. f you ever have a problem on the road md don't have a spare fuse, you can )orrow one. Just pick some feature of Jour vehicle that you can get along without - like the radio or cigarette ighter - and use its fuse, if it is the size IOU need. Replace it as soon as you can.

Headlights The headlight wiring is protected by a circuit breaker. An electrical overload will cause the lights to go on and off, or in some cases to remain off. If this happens, have your headlight wiring checked right away.

Windshield Wipers The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem and not snow, etc., be sure to get it fixed.

Power Windows and Other Power Options Circuit breakers protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed or goes away.

229. . .

Service and Appearance Care

6 - Brake LightKruise Release

Switch; Hazard Flasher (20 Amp.) 7 - Power Door Locks; Power Mirrors;

Hatch Release (15 Amp.)

8 - Audio Alarm Module; Base@

Relay; Courtesy Lights: Console Compartment, Glove Box, Dome, Trunk, Rear Courtesy, Rearview Mirror and Radio (15 Amp.)

9 - Audio Alarm Module; Daytime

Running Lights Module (Canada); Diagnostic Energy Reserve Module; Instrument Cluster; Remote Lock Control Module ( 10 Amp.)

10 - Exterior Lighting (20 Amp.)

11 - Cigarette Lighter; Horn Relay

(25 Amp.)

12 - Power Seats; Rear Defogger

(30 Amp. Circuit Breaker) 13 - Brightness Control (5 Amp.) 14 - Windshield Wipermasher

(25 Amp.)

15 - Power Windows, Convertible Top Switch (30 Amp. Circuit Breaker)

16 - Diagnostic Energy Reserve

Module (3 Amp.)

17 - Radio; Steering Wheel Controls

(15 Amp.)

Main Fuse Block 1 - Air Bag: SIR Components

(15 Amp.)

2 - Backup Lights; Daytime Running

Lights Module (Canada); Turn Flasher (20 Amp.)

3 - HVAC Selector Switch (Heater/Ail

Conditioner); Rear Defogger (25 Amp.)

4 - Powertrain Control Module;

Instrument Cluster; PASS-Key II@ Decoder Module (10 Amp.) 5 - Powertrain Control Module;

PASS-Key 11s Decoder Module; Fuel Pump Relay (15 Amp.)

. . ,230

C

7 - Air Injection Pump Assembly;

Air Pump Relay (20 Amp.)

8 - Not Used 9 - Fuel Injectors (7.5 Amp.) 10 - Fuel Injectors (7.5 Amp.) 11 - VIN Engine Code S: Camshaft

Position Sensor; Crankshaft Position Sensor; Electronic Ignition Module (10 Amp.) VIN Engine Code P: Ignition Coil; Ignition Coil Driver (10 Amp.)

12 - Air Conditioning Compressor

Relay; Cruise Control Switches and Module (20 Amp.)

Relays B - Air Conditioning Compressor C - Anti-Lock Brake System D - Primary Coolant Fan (Driver Side) E - Air Pump F - Secondary Coolant Fan

(Passenger Side)

G - Traction Control System H - Fog Lamps J - Not Used

231 . ..

Underhood Electrical Center

Fuses 1 - Electronic Brake Control Module

(5 Amp.)

2 - Fog Lamps (20 Amp.) 3 - HeadIight Doors Module (15

Amp.)

Amp.)

4 - Headlight Doors Module (1 5

5 - Anti-Lock Brake System (5 Amp.) 6 - Coolant Fan Relays; EVAP

Canister Purge Solenoid; Exhaust Gas Recirculation; Low Coolant Relay; Reverse Lockout Solenoid (10 Amp.)

Service and Appearance Care

Replacement Bulbs

Ashtray" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Automatic Transmission Indicator ...................................... 73 Backup ......................................................... 1156 Center High-Mounted Stoplight ....................................... 921 Cluster .......................................................... 161 Console ......................................................... 194 Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 906 Doorcourtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Fog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 885 Front Parking and Turn Signal ....................................... 2397 GloveBox ....................................................... 194 Headlight ..................................................... H-6545 Heater and A/C Control .............................................. 37 Indicator Lights .................................................. PC74 Interior Door Handle ................................................ 74 License .......................................................... 194 Reading ....................................................... 212-2 Rearcourtesy ..................................................... 562 Sidemarker ....................................................... 194 TailOnly ........................................................ 194 Tail/Stop/Turn ................................................... 2057 Trunk ........................................................... 562 Turn Signal Indicators .............................................. 161 *Manual transmission only .

... 232

Capacities and Specifications

Engine Type

VINEngineCodeS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V6 VIN Engine Code P ............................................... V8 Fuel Delivery ............................................. Fuel Injection In-Head Valve Arrangement Piston Displacement

.............................................

Compression Ratio

VIN Engine Code S .................................... VIN Engine Code P ..................................... VIN Engine Code S ............................................. VIN Engine Code P ............................................ VINEngineCodeS ...................................... VIN Engine Code P ..................................

Firing Order

1-2-345-6

1-843-6-5-7-2

.207 CID (3.4L) 350 CID (5.7L)

9.0: 1 10.5: 1

233. ..

Service and Appearance Care Replacement Parts Air Cleaner Filter .............................................. A1 163C Battery ........................................................ 75-60 Engine Oil Filter VINEngineCodeS ............................................. PF47 VIN Engine Code P ............................................. PF25 FuelFilter ...................................................... GF578 PCV Valve

VIN Engine Code S .......................................... VIN Engine Code P ..........................................

Radiatorcap ................................................... Spark Plug

CV789C CV895C RC24

VIN Engine Code S .............................. VIN Engine Code P .............................

Thermostat Temperature Specification .......................... Wheel Nuts Wheel Nut Torque . . . . . . .

........

oR43TSK (0.045" Gap) oR45LTSP (0.050" Gap) 180°F (82°C)

. . . . . . . . . 100 lb. ft. (140 Nom)

.. .234

tNot all air conditioning refrigerants are the same. If the air conditioning system in your vehicle needs refrigerant, be sure the proper refrigerant is used. If you’re not sure, ask your Pontiac dealer. “Recheck fluid level after filling. See “Automatic Transmission Fluid” in the Index.

235. . .

Service and Appearance Care Crankcase

VIN Engine Code S .................................... VIN Engine Code P Without Filter Change ................................ With Filter Change ...................................

Fuel Tank ........................................... Manual Transmission

Five-Speed ........................................... Six-Speed ............................................ Rear Axle Lubricant ......................................

4.0 qt. (3.8 L)**

4.0 qt. (3.8 L)** 5.0 qt. (4.7 L)**

15.5 gal. (58.7 L)

5.9 pt. (2.8 L)* 8.0 pt. (3.8 L)* 3.5 pt. (1.7L)

Vehicle Dimensions Wheelbase ........................................... Tread Front .............................................. Rear .............................................. Length ............................................... Firebird and Formula ................................. Trans Am .......................................... Width ............................................... Height

Firebird and Formula

Coupe ........................................... Convertible ....................................... Coupe ........................................... Convertible .......................................

Trans Am

101.1 I‘ (2 566 mm)

.60.7“ ( 1 542 mm) .60.6” (1 540 mm) 193.2“ (4 908 mm) 195.6” (4 968 mm) 197.0” (5 005 mm) 74.5” (1 893 mm)

52.0” (1 322 mm) .52.7” ( 1 340 mm)

.51.7” (1 312 mm) .52.4“ (1 331 mm)

*Recheck fluid level after filling. See “ManualTransmission Fluid” in the Index. **Recheck oil level after filling. See “Engine Oil” in the Index. . . -236

Belt Routing - L32 (Code S) Engine

Belt Routing - LTl (Code P) Engine

237. . .

Notes

' Y

. . .238

I IMPORTANT I KEEP THE ENGINE OIL

RECOMMENDED

AT THE PROPER

LEVEL AND CHANGE AS

This part covers the maintenance required for your Pontiac. Your vehicle needs these services to retain its safety, dependability and emission control performance.

B.

C. D. E.

Part 7 Maintenance Schedule

Section

A.

. .

. . . .

. . . . . .

. . . . . . .

the Environment

Scheduled Maintenance Services

Introduction: A Word about Maintenance . . . Your Vehicle and How This Part Is Organized . . . . . . . . . .

. . 240 . . . . . . . . . . 240 . . 240 . . . . . . . . . . . . . . . . . 242 Using Your Maintenance Schedules . . . . . . . . . . . . . . . . . . . . . . . 241 Schedule . . . . . . . . . . . . . . . . . . . . . 241 Selecting the Right Schedule1 ............................... . . 242 Schedule11 ................................. . . 244 Explanation of Scheduled Maintenance Services . . . . . . . . . . 246 248 248 248 . . . . . . . . . 248 . . 249 . . . . . 251 . . . . . . . . . . . . . . . . 253 255

Owner Checksand Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AtEachFuelFill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . At Least Once a Month .................................. At Least Twice a Year . . . . . . . . . . . . . . . . . . . At Least Once a Year . . . . . . . . . . . . . . . Maintenance

Periodic Recommended Fluids and Lubricants Maintenance Record

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Inspections

. . . .

. . .

. . .

. . ,

I- - I-

Have you purchased the GM Protection Plan? The Plan

supplements your new car warranties.

See your GM dealer for details.

239. ..

Maintenance Schedule Introduction: A Word about Maintenance We at General Motors want to help you keep your vehicle in good working condition. But we don’t know exactly how you’ll drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands, or in many other ways. Because of all the different ways people use their GM vehicles, maintenance needs vary. You may even need more frequent checks and replacements than you will find in the schedules in this part. So please read this part and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your Pontiac dealer, the place many GM owners choose to have their maintenance work done. Your dealer can be relied upon to use proper parts and practices.

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance procedures are important. Improper vehicle maintenance or the removal of important components can significantly affect the quality of the air we breathe. Improper fluid levels or even the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to help keep your vehicle in good condition, please maintain your vehlcle properly.

How This Part is Organized The remainder of this part is divided into five sections: “Section A: Scheduled Maintenance Services” shows what to have done and how often. Some of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your dealer’s

. . .240

service department or another qualified service center do these jobs.

If you are skilled enough to do some work on your vehicle, you will probably want to get the service information GM publishes. You will find a list of publications and how to get them in this manpal. See “Service Publications” in the Index. “Section B: Owner Checks and Services’’ tells you what should be checked whenever you stop for fuel. It also explains what you can easily do to help keep your vehicle in good condition.

“Section C: Periodic Maintenance Inspections” explains important inspections that your Pontiac dealer’s service department or another qualified service center should perform. “Section D: Recommended Fluids and Lubricants” lists some products GM recommends to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done. “Section E: Maintenance Record” provides a place for you to record the maintenance perfowed on your vehicle. Whenever any maintenance is performed, be sure to write it down in this section. This will help you determine when your next maintenance should be done. In addition, it is a good idea to keep your maintenance receipts. They may be needed to qualify your vehicle for warranty repairs.

Using Your Maintenance Schedules This section tells you the maintenance services you should have done and when you should schedule them. Your Pontiac dealer knows your vehicle best and wants you to be happy with it. If you go to your dealer for your service needs, you’ll know that GM-trained and supported service people will perform the work using genuine GM parts. These schedules are for vehicles that: carry passengers and cargo within recommended limits. You will find these limits on your vehicle’s Tire-Loading Information label. See “Loading Your Vehicle” in the Index. are driven on reasonable road surfaces within legal driving limits. use the recommended unleaded fuel. See “Fuel” in the Index.

Selecting the Right Schedule First you’ll need to decide which of the two schedules is right for your vehicle. Here’s how to decide which schedule to follow: Schedule I Is any one of these true for your vehicle? Most trips are less than 4 miles (6 km). Most trips are less than 10 miles (1 6 km) when outside temperatures are below freezing.

0 The engine is at low speed most of the time (as in door-to-door delivery, or in stop-and-go traffic).

e You operate your vehicle in dusty

areas.

e You tow a trailer. If any one (or more) of these is true for your driving, follow Schedule I. Schedule 11 Follow Schedule I1 QI& above conditions is true.

if none of the

241 . .

Maintenance Schedule L Section A: Scheduled Maintenance Services Schedule I Follow Schedule I if your vehicle is MAINLY driven under one or more of the following conditions:

ITEM NO.

WHAT TO SERVICE See “Explanation of Scheduled Maintenance Services” following

Schedules I and II.

~ Engine Oil & Oil Filter Change*

Chassis Lubrication

3 -

Tire and Wheel Rotation & Inspection

Engine Accessory Drive Belt Inspection*

Cooling System Service*

6 -

Transmission Service

Spark Plug Replacement (3.4L L32 (Code S) Engine)*

Spark Plug Replacement (5.7L LTl (Code P) Engine)*

Spark Plug Wire Inspection*?’

Air Cleaner Filter Replacement*

Fuel Tank, Cap & Lines Inspeclion*t Rear Axle Fluid Change (For Vehicles Towing Trailers or for Vehicles with Limited-Slip Differentials)

11

WHEN TO PERFORM Miles (kilometers) or Months

(whichever occursfirst).

Every 3,000 miles (5 000 km) or 3 months. Every other oil change.

At 6,000 miles (10 000 km) and every 15,000 miles (25 000 km) or as necessary.

Every 30,000 miles (50 000 km) or 24 months.

See “Explanation of Scheduled Maintenance Services” following Schedules I and II.

Every 30,000 miles (50 000 km).

Every 100,000 miles (166 000 km).

Every 30,000 miles (50 000 km).

See “Explanation of Scheduled Maintenance Services” following Schedules I and 11.

Every 30,000 miles (50 000 km).

~~~

~~

See “Explanation of Scheduled Maintenance Services” following Schedules I and 11.

When most trips are less than 4 miles (6 km). When most trips are less than 10 miles (16 km) and outside temperatures remain below freezing. When most trips include extended idling and/or frequent low-speed operation, as in stop-and-go traffic. When towing a trailer. When operating in dusty areas.

Schedule I should also be followed if the vehicle is used for delivery service. police, taxi or other commercial aqdications. * An Emission Control Service. t The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion ‘of vehicle useful life. General Motors, however, urges that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded in “Section E: Maintenance Record.”

. . .242

The services shown on this chart up to 48,000 miles (80 000 km) should be performed after 48,000 miles (80 000 km) at the same intervals. MILES (000) 3 1 6 1 9 1 1 2 1 1 5 1 1 8 1 2 1 ( 2 4 1 2 7 KILOMETERS (000)

130 133 1 3 6 1 3 9 1 4 2 ( 4 5 1 4 8

243. . .

Maintenance Schedule Section A: Scheduled Maintenance Services (Cont.) Schedule lI Follow Schedule II ONLY if none of the driving. conditions specified in Schedule I apply. * An Emission Control Service. t The US. Environmental Protection Agency or the California Air Resources Board has determined that the failure to pedorm this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of vehicle useful life. General Motors, however, urges that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded in “Section E: Maintenance Record.”

Engine Oil Change* Oil Change* Filter Chassis

Lubrication Every

ITEM NO.

Every 7,500 (12 miles

~~~

WHAT TO SERVICE “Explanation of Scheduled

Maintenance Services” following

Schedules I and I?.

3 I Tire and Wheel Rotation & Inspection 4 I Engine Accessory Drive Belt Inspection* 5 I Cooling System Service* 6 I Transmission Service 7 I Spark Plug Replacement

(5.7L LTl (Code P) Ennine)* Inspection*? Plug Spark Wire

Spark Plug Replacement (3.4L L32 (Code S) Engine)*

Air Cleaner Filter Replacement*

I I ,

\ -

10

, , Rear Axle Fluid Change (For Vehicles

Fuel Tank, Cap & Lines Inspection”?

with Limited-Slip Differentials)

. . .244

WHEN TO PERFORM Miles (kilometers) or

Months

(whichever occursfirst).

500 km) or months.

12

At first and every other change. oil 7,500 miles

(12

500 km) or months.

12

or

24

months.

Every 30,000 miles (50 000 km)

Services” following Schedules I and 11.

15,000 miles (25 000 km) or as necessarv.

I At 7,500 miles (12 500 km) and then every I See “Explanation of Scheduled Maintenance I Every 100,000 miles (166 000 km). I See “Explanation of Scheduled Maintenance

Every 30,000 miles (50 000 km).

Every 30,000 miles (50 000 km).

Services” following Schedules I and II. Every 30,000 miles (50 000 km). See “Explanation of Scheduled Maintenance Services” following Schedules I and 11.

245. . .

ITEM NO.

Maintenance Schedule Section A: Scheduled Maintenance Services (Cont.) Explanation of Scheduled Maintenance Services Following are explanations of the services listed in Schedule I and Schedule II. The proper fluids and lubricants to use are listed in Section D. Make sure whoever services your vehicle uses these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. NOTE: To determine your engine’s displacement and code, see “Engine Identification” in the Index.

ITEM NO. SERVICE 1 Engine Oil and Filter Change* -

Always use SH or SG Energy Conserving I1 oils of proper viscosity. The “SH” or “SG” designation may be shown alone or in combination with others, such as “SH/CD,” “SH, SG, CD,” “SG/CD,” etc. To deter- mine the preferred viscosity for your vehicle’s engine (e.g., SAE

. . .246

SERVICE 5W-30 or SAE 10W-30), see “Engine Oil” in the Index. Chassis Lubrication - Lubricate the suspension and steering linkage. Lubricate the transmission shift linkage. Tire and Wheel Rotation and InsDection - For proper wear and maximum tire life, rotate your tires following the instructions in this manual. See “Tires, Inspection and Rotation” in the Index. Check the tires for uneven wear or damage. If you see irregular or premature wear, check the wheel alignment. Check for damaged wheels also. Engine Accessorv Drive Belt!s) InsDection - Inspect the belt(s) for cracks, fraying, wear and proper tension. Replace as needed. (Belts can have many small cracks in individual ribs without affecting performance.)

ITEM NO. SERVICE 5 Cooling: System Service* -

Drain, flush and refill the system with new or approved recycled coolant conforming to GM Specification 1825M. Keep coolant at the proper mixture as specified. See “Coolant” in the Index. This provides proper freeze and boil protection, corrosion inhibitor level and maintains proper engine operating temperature. Inspect hoses and replace if they are cracked, swollen or deterior- ated. Tighten screw-type hose clamps. Clean the outside of the radiator and air conditioning condenser. Wash the pressure cap and neck. To help ensure proper operation, we recommend a pressure test of both the cooling system and the pressure cap.

* An Emission Control Service.

ITEM NO. SERVICE 6 Transmission Service - For manual transmissions, fluid doesn’t require changing. See “Periodic Maintenance Inspections.” For automatic transmissions, change both the fluid and filter every 15,000 miles (25 000 km) if the vehicle is mainly driven under one or more of these conditions:

In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. In hilly or mountainous terrain. When doing frequent trailer towing. Uses such as found in taxi, police car or delivery service.

If you do not use your vehicle under any of these conditions, change both the fluid and filter every 100,000 miles (166 000 km).

ITEM NO. SERVICE

10

Spark Plug Replacement* - Replace spark plugs with the proper type. See “Replacement Parts” in the Index. Spark Plug Wire InsPection*t - Inspect for burns, cracks or other damage. Check the boot fit at the distributor and at the spark plugs. Replace wires as needed. Air Cleaner Filter Replacement” - Replace every 30,000 miles (50 000 km) or more often under dusty conditions. Ask your dealer for the proper replacement intervals for your driving conditions. Fuel Tank. Cap and Lines Inspection*-/- - Inspect fuel tank, cap and lines (including fuel rails and injection assembly) for damage or leaks. Inspect fuel cap gasket for an even filler neck imprint or any damage. Replace parts as needed. Periodic replacement of the fuel filter is not required.

ITEM NO. SERVICE 11 Rear Axle Fluid Change - If your

vehicle is used to pull a trailer, have the rear axle gear lubricant changed every 7,500 miles (12 500 km). If your vehicle is not used to pull a trailer, but has a limited-sli,p differential, have the rear axle gear lubricant changed once, after the first 7,500 miles (12 500.h).

* An Emission Control Service. j- The US. Environmental Protection Agency or the California Air Resources Board has determined that the failure to pe$orm this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of vehicle useful life. General Motors, however, urges that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded in “Section E: Maintenance Record.”

247. . .

Maintenance Schedule Section B: Owner Checks and Services Listed below are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Section D. At Each Fuel Fill (It is important for you or a service station attendant to perform these underhood checks at each fuel fill.)

CHECK

OR SERVICE Engine Oil Level

Engine Coolant Level

Windshield Washer Fluid Level At least Once a Month

WHAT TO DO

Check the engine oil level and add the proper oil if necessary. See “Engine Oil” in the Index for further details. Check the engine coolant level and add the proper coolant mix if necessary. See “Coolant” in the Index for further details. Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary. See “Windshield Washer Fluid” in the Index for further details.

CHECK

OR SERVICE

~~ Tire Inflation

Cassette Deck

I At Least Twice a Year

_ _ _

~~~

CHECK

OR SERVICE Hydraulic Clutch System Inspection . . .248

WHAT TO DO

Check tire inflation. Make sure they are inflated to the pressures specified on the Tire-Loading Information label located on the rear edge of the driver’s door. See “Tires” in the Index for further details. Clean cassette deck. Cleaning should be done every 15 hours of tape play. See “Audio Systems” in the Index for further details.

Check the fluid level in the clutch reservoir. See “Hydraulic Clutch Fluid” in the Index. A fluid loss in this system could indicate a problem. Have the system inspected and repaired at once.

WHAT TO DO

I At Least Once a Year

CHECK

OR SERVICE

Key Lock Cylinders Body Lubrication

Starter Switch

WHAT TO DO

Lubricate the key lock cylinders with the lubricant specified in Section D. Lubricate all body door hinges. Also lubricate all hinges and latches, including those for the hood, headlight door assemblies, rear compartment, console doors and any folding seat hardware. Section D tells you what to use.

1. Before you start, be sure you have enough room around the vehicle. 2. Firmly apply both the parking brake (see ‘‘Pariung Brake” in the Index if necessary) and the

regular brake.

NOTE: Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. On automatic transmission vehicles, try to start the engine in each gear. The starter should work only in “P” (Park) or “N” (Neutral). If the starter works in any other position, your vehicle needs service. On manual transmission vehicles, put the shift lever in “N” (Neutral), push the clutch down halfway and try to start the engine. The starter should work only when the clutch is pushed down all the way to the floor. If the starter works when the clutch isn’t pushed all the way down, your vehicle needs service.

249. . .

Maintenance Schedule Section B: Owner Checks and Services (Cont.) At least Once a Year (CONK)

WHAT TO DO

While parked, and with the parking brake set, try to turn the key to “LOCK” in each shift lever position.

With an automatic transmission, the key should turn to “LOCK” only when the shift lever is in “P” (Park).

0 With a manual transmission, the key should turn to “LOCK” only when the shift lever is in

“R” (Reverse).

On vehicles with a key release button, try to turn the key to “LOCK” without pressing the button. The key should turn to “LOCK” only with the key button depressed. On all vehicles, the kev should come out only in “LOCK.”

CHECK

OR SERVICE

Steering Column Lock

Parking Brake and Automatic Transmission “P” (Park) Mechanism Check

brake, set the parking brake. 0 To check the parhng brake: With the engine running and transmission in “N” (Neutral),

slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

0 To check the “P” (Park) mechanism’s holding ability: Shift to “P” (Park). Then release all

brakes.

Underbody Flushing

~~

~ At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

. . .250

Section C: Periodic Maintenance Inspections Listed below are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your GM dealer’s service department or other qualified service center do these jobs. Make sure any necessary repairs are completed at once.

INSPECTION OR SERVICE Restraint Systems

~~~~

Steering and Suspension Inspection

Exhaust System Inspection

Inspection

WHAT SHOULD BE DONE

Now and then, make sure all your belts, buckles, latch plates, retractors, anchorages and reminder systems are working properly. Look for any loose parts or damage. If you see anything that might keep a restraint system from doing its job, have it repaired. Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear, or lack of lubrication. Inspect the power steering lines and hoses for proper hookup, binding, leaks, cracks, chafing, etc. Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections or , ’;; other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes :~ into the vehicle. See “Engine Exhaust’’ in the Index. Inspect the throttle linkage for interference or binding, and for damaged or missing parts. Replace parts as needed.

251 . . .

Maintenance Schedule Section C: Periodic Maintenance Inspections (Cont.)

INSPECTION F Manual

Transmission

WHAT SHOULD BE DONE

Rear Axle Service

if needed.

if needed. If your vehicle

Check the transmission fluid level; add if needed. See “Manual Transmission” in the Index. A fluid loss may indicate a problem. Check the system and repair Check the gear lubricant level in the rear axle and add if needed. See “Rear Axle” in the Index. A fluid loss may indicate a problem. Check the axle and repair it is used to pull a trailer, have the rear axle gear lubricant changed every 7,500 miles (12 500 km). Inspect the complete system. Inspect brake lines and hoses for proper hookup, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Also inspect drum brake linings for wear and cracks. Inspect other brake parts, including drums, wheel cylinders, calipers, parking brake, etc. The parking brake is self-adjusting and no manual adjustment is required. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking. NOTE: A low brake fluid level can indicate worn disc brake pads which may need to be serv- iced. Also, if the brake system warning light stays on or comes on, something may be wrong with the brake system. See “Brake System Warning Light” in the Index. If your anti-lock brake system warning light stays on, comes on or flashes, something may be wrong with the anti-lock brake system. See “Anti-Lock Brake System Warning Light’’ in the Index.

~~

Brake System Inspection

. . .252

Section D: Recommended Fluids & Lubricants

JOTE: Fluids and lubricants identified below by name, part number or specification may be obtained from your GM Dealer.

USAGE

Engine Oil

Engine Coolant

~~

Hydraulic Brake System Hydraulic Clutch Hydraulic System Power Steering System Manual Transmission Automatic DEXR0N’-III Transmission Key Lock Cylinders

or

FLUID/LUBRICANT

API service SH or SG Energy Conserving I1 oils of the proper viscosity. The “SH” designation may be shown alone or in combination with others, such as “SH/CD,” “SH, SG, CD,” “SG/CD,” etc. To determine the preferred viscosity for your vehicle’s engine, see “Engine Oil” in the Index. 50/50 mixture of water (preferably distilled) and good quality ethylene glycol base antifreeze (GM Part No. 1052753 or equivalent) conforming to GM Specification 1825M or approved recycled coolant conforming to GM Specification 1825M. Delco-Supreme l l @ Brake Fluid (GM Part No. 1052535 or equivalent DOT-3 Brake Fluid).

Clutch Fluid (GM Part. No. 12345347 or equivalent).

GM Hydraulic Power Steering Fluid (GM Part No. 1052884 or equivalent).

DEXRON@-IIE Automatic Transmission Fluid.

DEXRON@-IIE Automatic

Transmission Fluid.

I Lubricate with Multi-Purpose Lubricant (GM Part No. 12345120) or synthetic SAE 5W-30

253. . .

Maintenance Schedule Section D: Recommended Fluids & Lubricants (Cont.)

FLUlDlLUBRlCANT

Engine oil. Chassis lubricant (GM Part No. 1052497 or equivalent) or lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB. Axle Lubricant (GM Part No. 1052271) or SAE 80W-90 GL-5 Gear Lubricant.

Axle Lubricant (GM Part No. 12345977) or SAE 8OW-90 GL-5 Gear Lubricant, and Limited- Slip Differential Lubricant Additive (GM Part No. 1052358 or equivalent) where required. See “Rear Axle” in the Index. GM Optikleen@ Washer Solvent (GM Part No. 105 15 15 or equivalent).

a. Engine oil.

b. Chassis lubricant (GM Part No. 1052497 or equivalent) or lubricant meeting requirements of

NLGI Grade 2, Category LB or GC-LB.

Engine oil or Lubriplate Lubricant (GM Part No. 1050109).

Floor Shift Linkage Chassis Lubrication

Rear Axle (Standard Differential) Rear Axle (Limited- Slip Differential)

Windshield Washer Solvent Hood Latch Assembly a. Pivots and Spring

Anchor

b. Release Pawl

Hood and Door Hinges, Headlight Door Assemblies, Rear Folding Seat, Fuel Door Hinge, Rear Compartment Lid Hinges Weatherstrips

Dielectric Silicone Grease (GM Part No. 12345579 or equivalent).

I See “Replacement Parts” in the Index for recommended replacement filters, valves and spark plugs. . . .254

Section E: Maintenance Record After the scheduled services are performed, record the date, odometer reading and who performed the service in the columns indicated. When completing the Maintenance Performed column, insert the numbers from the Schedule I or Schedule I1 maintenance charts which correspond to the maintenance performed. Also, you should retain all maintenance receipts. Your owner information portfolio is a convenient place to store them.

DATE

ODOMETER READING

SERVIC~D BY

MAINTENANCE PERFORMED

255.. .

Maintenance Schedule Section E: Maintenance Record (Cont.)

. . .256

ODOMETER READING

SERVICED BY

MAINTENANCE PERFORMED

257. . .

Maintenance Schedule Section E: Maintenance Record (Cont.)

DATE

MAINTENANCE PERFORMED

. . .258

Part 8 Customer Assistance Information

H e r e you will find out how to contact Pontiac if you need assistance. This part also tells you how to obtain service publications and how to report any safety defects.

Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260 GM Participation in BBB AUTO LINE-Alternative Dispute Resolution Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 261 Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . 262 Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . 262 Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262 Pontiac Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . 263 Canadian Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . ':'. 263 Pontiac Courtesy Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264 Service Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

. .,

259. - .

Customer Assistance Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and Pontiac. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer’s Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1 -800-PM-CARES.

[n Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763- 13 15. [n all other overseas locations, contact GM North American Export Sales in Canada by calling 1-905-644-4 1 12. For prompt assistance, please have the following information available to give the Customer Assistance Representative:

Your name, address, home and business telephone numbers Vehicle Identification Number (This is available from the vehicle registration or title, or the plate attached to the left top of the instrument panel and visible through the windshield.) Dealership name and location

0 Vehicle delivery date and present

mileage Nature of concern

We encourage you to call the toll-free number listed previously in order to give your inquiry prompt attention. However, if you wish to write Pontiac, write to:

United States Pontiac Division Customer Assistance Center 3ne Pontiac Plaza Pontiac, MI 48340-2952 Canada Seneral Motors of Canada Limited Zustomer Assistance Center, 163-005 1908 Colonel Sam Drive Dshawa, Ontario L1H 8P7 Refer to your Warranty and Owner 4ssistance Information booklet for 2ddresses of Canadian and GM Overseas 3ffices. When contacting Pontiac, please remember that your concern will likely be resolved in the dealership, using the dealership’s facilities, equipment and personnel. That is why we suggest you follow Step One first if you have a concern. Customer Assistance for the Hearing or Speech Impaired (TDD) To assist customers who have hearing difficulties, Pontiac has installed special TDD (Telecommunication Devices for the Deaf) equipment at its Customer Assistance Center. Any hearing or speech

. . .260

impaired customer who has access to a TDD or a conventional teletypewriter (TTY) can communicate with Pontiac by dialing: 1 -800-TDD-PONT (TDD users in Canada can dial 1-800-263-3830.) GM Participation in BBB AUTO LINE -Alternative Dispute Resolution Program *

Both Pontiac and your Pontiac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Pontiac voluntarily participates in BBB AUTO LINE.

BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 To file a claim, you will be asked to provide your name and address, your vehicle identification number (VIN), and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an

intermediary between you and Pontiac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Pontiac Customer Assistance Center at 1 -800-PM-CARES. * This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance information booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program.

1 .

261 . .

Customer Assistance Information

Reporting Safety Defects to the Canadian Government

w Reporting Safety

Defects to General Motors

If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to: Transport Canada Box 8880 Ottawa, Ontario KlG 352

In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-PM-CARES, or write: Pontiac Division Customer Assistance Center One Pontiac Plaza Pontiac, MI 48340-2952 In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: General Motors of Canada Limited Customer Assistance Center, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. . . .262

Pontiac Roadside Assistance

Security While You Travel 1-800-ROADSI~( 1-800-762-3743) As the proud owner of a new Pontiac vehicle, you are automatically enrolled in the Pontiac Roadside Assistance Program*. This value-added service is intended to provide you with peace of mind as you drive in the city or travel the open road.

Pontiac’s Roadside Assistance toll-free number is staffed by a team of trained technical advisors who are available 24 hours a day, 365 days a year. We take the anxiety out of uncertain situations by providing minor repair information over