2010 Mercedes-benz M Class Owners Manual

distribution, for all temperature zones. These settings only need to be made once and the climate control system will automatically regulate the settings for all temperature zones quickly and comfortably. X Activating: Adjust the air temperature, air

volume and air distribution.

X Press button ¸.

The indicator lamp in the button comes on. The driver-side settings are used for all temperature zones.

X Deactivating: Press button ¸ again.

The indicator lamp in the button goes out. i If you manually set the temperature, air volume or air distribution for the passenger side or the rear passenger compartment when the MONO setting is active, the MONO setting will be switched off.

Rear window defroster

G Warning! Any accumulation of snow and ice should be removed from the rear window before driving. Visibility could otherwise be impaired, endangering you and others. The rear window defroster uses a large amount of power. To keep the battery drain to a minimum, switch off the defroster as soon as the rear window is clear. The defroster is switched off automatically after some time of operation depending on the outside temperature.

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184 Power tilt/sliding sunroof

X Switch on the ignition. X Switching on: Press button ª on the

respective climate control panel. The indicator lamp in the button comes on. X Switching off: Press button ª again. The rear window defroster switches off when the battery voltage is too low. The indicator lamp in button ª flashes. Too many electrical consumers may be operating simultaneously. X Switch off consumers that are currently not

needed if required.

Power tilt/sliding sunroof Opening and closing G Observe Safety notes, see page 55. G Warning! When opening or closing the tilt/sliding sunroof, make sure there is no danger of anyone being harmed by the opening/closing procedure. The tilt/sliding sunroof is equipped with the express operation and automatic reversal function. If the movement of the tilt/sliding sunroof is blocked during the closing procedure, the tilt/sliding sunroof will stop and open slightly. The tilt/sliding sunroof operates differently when the sunroof switch is pressed and held. See the “Closing when the tilt/sliding sunroof is blocked” section for details. The opening/closing procedure of the tilt/ sliding sunroof can be immediately halted by releasing the sunroof switch or, if the sunroof switch was moved past the resistance point and released, by moving the sunroof switch in any direction. G Warning! The tilt/sliding sunroof is made out of glass. In the event of an accident, the glass may

shatter. This may result in an opening in the roof. In a vehicle rollover, occupants not wearing their seat belts or not wearing them properly may be thrown out of the opening. Such an opening also presents a potential for injury for occupants wearing their seat belts properly as entire body parts or portions of them may protrude from the passenger compartment.

! To avoid damaging the seals, do not transport any objects with sharp edges which can stick out of the tilt/sliding sunroof. Do not open the tilt/sliding sunroof if there is snow or ice on the roof, as this could result in malfunctions. If you cannot open or close the tilt/sliding sunroof due to a malfunction contact Roadside Assistance or an authorized Mercedes-Benz Center.

! Please keep in mind that weather

conditions can sometimes change rapidly. Make sure to close the tilt/sliding sunroof when leaving the vehicle. If water enters the vehicle interior, vehicle electronics could be damaged which is not covered by the Mercedes-Benz Limited Warranty.

i You can also open or close the tilt/sliding

sunroof using the SmartKey or the KEYLESS-GO function, see “Summer opening feature” (Y page 102) and “Convenience closing feature” (Y page 102).

i After switching off the ignition or

removing the SmartKey from the starter switch, you can operate the tilt/sliding sunroof until you open the driver’s or front passenger door. If no door was opened you can operate the tilt/sliding sunroof for up to 5 minutes.

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185

i When the tilt/sliding sunroof is open,

resonance noises may result in addition to the usual wind noises. They are caused by minimal pressure changes in the passenger compartment. To reduce or eliminate these noises, change the position of the tilt/ sliding sunroof or open a window slightly.

Raising X Raising manually: Press and hold the

sunroof switch to the resistance point in direction of arrow :.

X Release the sunroof switch when the

desired position is reached.

X Express operation: To raise the tilt/ sliding sunroof completely, press the sunroof switch past the resistance point in direction of arrow : and release.

X Stopping during express operation:

Move the sunroof switch in any direction. i Express raising is not available when the tilt/sliding sunroof is open. The tilt/sliding sunroof must be closed first.

Closing X Closing manually: Pull and hold the

sunroof switch to the resistance point in direction of arrow =.

X Release the sunroof switch when the

desired position is reached.

X Express operation: To close the tilt/

sliding sunroof completely, pull the sunroof switch past the resistance point in direction of arrow = and release.

X Stopping during express operation:

Move the sunroof switch in any direction.

Closing when the tilt/sliding sunroof is blocked G Warning! Make sure that nobody can become trapped and be seriously or even fatally injured when

Sunroof switch With the sunroof closed or raised, you can slide the sunroof screen forward and back.

Sunroof screen X Switch on the ignition.

Opening X Opening manually: Press and hold the sunroof switch to the resistance point in direction of arrow ;.

X Release the sunroof switch when the

desired position is reached.

X Express operation: To open the tilt/ sliding sunroof completely, press the sunroof switch past the resistance point in direction of arrow ; and release.

X Stopping during express operation:

Move the sunroof switch in any direction. i Express opening is not available when the

tilt/sliding sunroof is raised. The tilt/ sliding sunroof must be closed first.

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186 Loading and storing

closing the tilt/sliding sunroof with greater force or without automatic reversal function.

If the movement of the tilt/sliding sunroof is blocked during the closing procedure (e.g. by ice or pollution), the tilt/sliding sunroof will stop and open slightly. X Immediately after the tilt/sliding sunroof has stopped and opened because it was blocked, pull and hold the sunroof switch in direction of arrow = until the tilt/sliding sunroof is fully closed. The tilt/sliding sunroof closes with greater force.

If the tilt/sliding sunroof is blocked again and opens slightly: X Immediately after the tilt/sliding sunroof was blocked and has opened, pull and hold the sunroof switch in direction of arrow = until the tilt/sliding sunroof is fully closed. The tilt/sliding sunroof closes without automatic reversal function. G Warning! Pulling and holding the sunroof switch to close the tilt/sliding sunroof immediately after it had been blocked two times will cause the tilt/sliding sunroof to close without any reversal function for as long as you hold the sunroof switch.

Synchronizing The tilt/sliding sunroof must be synchronized Rafter the battery has been disconnected or

discharged

Rafter a malfunction Rif the tilt/sliding sunroof does not open

smoothly

! If the tilt/sliding sunroof cannot be closed

or synchronized, contact an authorized Mercedes-Benz Center or call Roadside Assistance.

X Vehicles with SmartKey: Switch off the

ignition and remove the SmartKey from the starter switch.

X Vehicles with KEYLESS-GO: Switch off the

ignition and open the driver’s door. This puts the starter switch in position 0, same as with the SmartKey removed from the starter switch. The driver’s door then can be closed again.

X Remove the fuse for the tilt/sliding sunroof

from the fuse box (Y page 342). X Reinsert the fuse in the fuse box. X Switch on the ignition. X Press and hold the sunroof switch in

direction of arrow : (Y page 185) until the tilt/sliding sunroof is fully raised at the rear.

X Keep holding the sunroof switch in

direction of arrow : for approximately 1 second.

X Check the express operation feature

(Y page 185). If the tilt/sliding sunroof opens and closes completely, the roof is synchronized. Otherwise repeat the above steps.

Loading and storing Loading instructions G Warning! Always fasten items being carried as securely as possible. Use cargo tie-down rings and fastening materials appropriate for the weight and size of the load. In an accident, during hard braking or sudden maneuvers, loose items will be thrown around inside the vehicle. This can cause injury to vehicle occupants unless the items are securely fastened in the vehicle. To help avoid personal injury during a collision or sudden maneuver, exercise care when transporting cargo. Do not pile luggage or cargo higher than the seat backrests.

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The cargo compartment is the preferred place to carry objects. Always use cargo tie-down rings, and if so equipped, always use the cargo net when transporting cargo. Never drive a vehicle with the tailgate open. Deadly carbon monoxide (CO) gases may enter vehicle interior resulting in unconsciousness and death.

Load distribution

The Gross Vehicle Weight (GVW) is the weight of the vehicle including: Rfuel Rtools Rspare wheel Rinstalled accessories Rpassengers Rluggage/cargo It must never exceed the load limit and the Gross Vehicle Weight Rating (GVWR) for your vehicle. The load limit and the GVWR are specified on the placard located on the driver’s door B-pillar (Y page 227). In addition, the load must be distributed so that the weight on each axle never exceeds the Gross Axle Weight Rating (GAWR) for the front and rear axle. The GVWR and GAWR for your vehicle are indicated on the certification label located on the driver’s door B-pillar (Y page 227). For more information, see “Tire and Loading Information” (Y page 227).

Loading and storing 187

The handling characteristics of a fully loaded vehicle depend greatly on the load distribution. It is therefore recommended to load the vehicle according to the illustration shown. The heaviest items are to be placed towards the front of the vehicle. i The cargo compartment is the preferred place to carry objects. The expanded cargo volume (Y page 189) should only be used for items which do not fit in the cargo compartment alone.

Please pay attention to and comply with the following instructions when loading the vehicle and transporting cargo: RAlways place items being carried against front or rear seat backrests, and fasten them as securely as possible.

RThe heaviest portion of the cargo should always be kept as low as possible against front or rear seat backrests.

For additional safety when transporting cargo while the rear seats are unoccupied, fasten the outer seat belts crosswise into the opposite side buckles.

Carriers For information about further carriers, contact an authorized Mercedes-Benz Center.

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G Warning! Only use carriers when the basic carrier bars have been completely mounted. The left and right roof rails are only stabilized by means of the basic carrier bars mounted. Follow the manufacturer’s installation instructions. Otherwise, an improperly attached carrier or its load could become detached from the vehicle. Do not exceed the maximum roof load of 220 lb (100 kg). Take into consideration that when the roof is loaded, the handling characteristics are different from those when operating the vehicle without the roof loaded. Make sure Ryou can raise the tilt/sliding sunroof at the

rear completely

Ryou can open the tailgate completely

: Roof rails

Parcel nets G Warning! Vehicles with Occupant Classification System (OCS) Do not place objects with a combined weight of more than 4.4 lbs (2 kg) into the parcel net on the back of the front passenger seat. Otherwise, the OCS may not be able to properly approximate the occupant weight category.

G Warning! Parcel nets are intended for storing light- weight items only, such as road maps, mail, etc. Heavy objects, objects with sharp edges, or fragile objects may not be transported in the parcel nets. In an accident, during hard braking, or sudden maneuvers, they could be thrown around inside the vehicle and cause injury to vehicle occupants. Parcel nets cannot protect transported goods in the event of an accident. Parcel nets are located in the front passenger footwell and on each of the front seat backrests.

Cargo tie-down rings Your vehicle is equipped with six cargo tie- down rings. Always follow loading instructions (Y page 186). Carefully secure cargo by applying even load on all the cargo tie-down rings with a rope of sufficient strength to hold down the cargo.

Cargo tie down rings, cargo compartment

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In an accident, during hard braking or sudden maneuvers, loose items will be thrown around inside the vehicle. This can cause injury to vehicle occupants unless the items are securely fastened in the vehicle. Always use the cargo tie-down rings. G Warning! Never drive a vehicle with the tailgate open. Deadly carbon monoxide (CO) gases may enter vehicle interior resulting in unconsciousness and death.

Folding rear seat backrest forward ! Always release the seat cushion and fold

it up before folding the seat backrest forward. The seat backrest may otherwise be damaged. When the seat backrest is folded forward, the front seats may not be moved to the rearmost position. Otherwise you could damage the front and second-row seats.

Cargo tie down rings, second-row footwell

Hooks Four hooks are located on the rear compartment trim panels, two on each side. Use the hooks to secure light-weight items only. The maximum permissible weight per hook is 9 lbs (4 kg).

X Pull release loop :. X Fold seat cushion ; forward.

Expanding cargo volume You can separately fold the left and right rear seat backrests to expand the cargo volume. G Warning! When expanding the cargo volume, always fully fold the corresponding seats and, if so equipped, always use the cargo net when transporting cargo. Unless you are transporting cargo, the seat backrests must remain properly locked in the upright position.

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X Fold seat backrest : rearward until it

engages. Red indicator A should no longer be visible.

X Fold seat cushion ; rearward until it locks

into position.

X Check for secure locking by pushing and

pulling on seat backrest :. G Warning! If a red indicator is visible with the seat backrest up, then the seat backrest is not properly locked into position. Always lock seat backrest in its upright position when the rear seats are occupied, or the extended cargo compartment is not in use. Check for secure locking by pushing and pulling on the seat backrest.

X Adjust the rear seat head restraints, if

necessary (Y page 83).

Cargo compartment cover blind The cargo compartment cover blind can be installed behind the rear seats. ! With the cargo compartment cover blind installed, do not pile luggage higher than the lower edges of the rear side windows.

X Lower the rear seat head restraints

completely (Y page 84). X Pull release handle =. A red indicator A will be visible and seat backrest ? is released.

X Fold seat backrest ? forward.

Returning rear seat backrest to original position

! Make sure that the seat belt is not

pinched when folding rear seat backrest.

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X Rolling out: Pull cargo compartment cover

blind on handle : across the cargo compartment.

X Guide cargo compartment cover blind into

mounts ; and release.

X Rolling up: Disengage cargo compartment

cover blind and guide retraction by its handle :.

Before removing or installing cargo compartment cover blind behind the rear seats, fold the left or right rear seat forward (Y page 189). Afterwards, return the left or right rear seat into its original position.

X Removing: Roll up cargo compartment

cover blind.

X Push release button =. X Pull cargo compartment cover blind ? to

the left.

X Remove cargo compartment cover blind. X Installing: Make sure release button =

faces up and handle : is to the rear before inserting the cargo compartment cover blind.

X Place left side of cargo compartment cover

blind in left mount.

X Position right side of cargo compartment

cover blind over right mount.

X Press release button = and guide cargo

compartment cover blind into mount.

X Make sure cargo compartment cover blind

is securely fastened.

Loading and storing 191

Cargo net G Warning! Make sure the cargo net is properly engaged at top and bottom position and the tightening belts are securely fastened. Never use a damaged cargo net. Always use cargo net when transporting cargo. This helps to avoid personal injury from smaller objects being thrown around in the occupant compartment during a collision or sudden maneuver. The cargo net cannot prevent the movement of large, heavier objects into the passenger compartment in an accident. Such items must be properly secured using the cargo tie-down rings in the cargo compartment floor. Passenger use of seats behind installed cargo net is restricted because of the footwell being taken up by the net. Use of the cargo net is a particularly important safety factor when the vehicle is loaded higher than the top of the seat backrests with smaller objects. For your safety, always use the cargo net when transporting cargo. The cargo net can be installed behind the B-pillar or the C-pillar.

RWith the cargo volume expanded

(Y page 189), use holders : behind B-pillars and the cargo tie-down rings in the second-row footwell (Y page 189).

RWithout the cargo volume expanded, use holders ; behind C-pillars and the cargo

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tie-down rings in the cargo compartment (Y page 188).

X Hook belt hook : into cargo tie-down

ring ; in direction of arrow.

X Open the hook and loop fasteners on the

cargo net package.

X Roll out the cargo net. X Unfold the cargo net. X Engage the upper cargo net bar.

The cargo net bar must engage audibly.

X Pull tightening belt = by the loose end in

direction of arrow until the cargo net is pulled tight.

X After driving a short distance, make sure the cargo net is still tight and, if necessary, pull it tight again.

Installing the cargo net

Loosening the cargo net

Cargo net installed behind the C-pillar X Hang cargo net bar ; on holder : as

indicated by the arrow.

X Push cargo net bar ; forward into

holder : in direction of arrow.

X Engage lower cargo net bar.

The cargo net bar must engage audibly.

Pulling the cargo net tight

Belt hook attached behind the rear seat backrests X Loosen the tightening belt by pulling

buckle : upward in direction of arrow.

X Remove belt hook ; from cargo tie-down

ring =.

Removing and storing the cargo net X Take cargo net bar ; (Y page 192) out of

holder : (Y page 192).

X Press the red button on the upper and lower

cargo net bar.

X Fold the cargo net. X Roll up the cargo net. X Close the hook and loop fasteners on the

cargo net package.

Front storage compartments G Warning! To help avoid personal injury during a collision or sudden maneuver, exercise care when

Belt hook attached behind the rear seat backrests

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storing objects in the vehicle. Put luggage or cargo in the cargo compartment if possible. Do not pile luggage or cargo higher than the seat backrests. If so equipped, always use the cargo net when transporting cargo. The cargo net cannot secure hard or heavy objects. Parcel nets cannot secure hard or heavy objects. Keep compartment lids closed. This will help to prevent stored objects from being thrown about and injuring vehicle occupants during Rbraking Rvehicle maneuvers Ran accident

Glove box Depending on vehicle equipment, an AUX socket or a media interface is located in the glove box. For information on Audio AUX mode or on media interface, see separate COMAND system operating instructions.

X Opening: Pull glove box lid release :. X Closing: Push glove box lid ; upwards

until it engages.

You can lock the glove box, e.g. when the vehicle is in the shop for service. The glove box can only be locked or unlocked with the mechanical key.

1 Glove box unlocked 2 Glove box locked

Storage compartment in front center console

X Press the front of the cover briefly.

The cover opens automatically.

Front armrest storage compartment

i The Roadside Assistance button º (Y page 201) and the Information button

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E (Y page 202) are located in the storage compartment.

X Opening storage compartment: Pull

button : and lift up armrest.

Coin holders = are located in front of storage compartment ;.

Rear storage compartments Depending on vehicle equipment, your vehicle may not be equipped with three storage compartments in the front of the rear seats.

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Useful features Cup holders G Warning! In order to help prevent spilling liquids on vehicle occupants and/or vehicle equipment, only use containers that fit into the cup holder. Use lids on open containers and do not fill containers to a height where the contents, especially hot liquids, could spill during braking, vehicle maneuvers, or in an accident. Liquids spilled on vehicle occupants may cause serious personal injury. Liquids spilled on vehicle equipment may cause damage not covered by the Mercedes-Benz Limited Warranty. When not in use, keep the cup holder closed. An open cup holder may cause injury to you or others when contacted during braking, vehicle maneuvers, or in an accident. Keep in mind that objects placed in the cup holder may come loose during braking, vehicle maneuvers, or in an accident and be thrown around in the vehicle interior. Objects thrown around in the vehicle interior may cause an accident and/or serious personal injury.

Cup holder in front center console A cup holder and a removable card/ticket holder are located in the front center console. The cup holder can be removed for cleaning purposes.

: Storage compartment ; Storage compartment cover = Release button ? Storage compartment X Briefly press release button = on storage

compartment cover ;. The storage compartment opens automatically.

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X Removing: Hold cup holder at its

bridge ; and pull out bridge in direction of arrow.

X Pull cup holder : out in direction of arrow. X Reinstalling: First, insert cup holder :

and then insert bridge ;.

Cup holder in rear armrest X Fold down the rear armrest.

! Do not sit on or lean your body weight

against the armrest when it is folded down, as you could otherwise damage it.

Sun visors G Warning! Do not use the vanity mirror while driving. Keep the vanity mirrors in the sun visors closed while vehicle is in motion. Reflected glare can endanger you and others.

: Sun visor ; Additional sun visor = Vanity mirror lamp ? Vanity mirror cover A Holder, e.g. for gas cards B Vanity mirror C Mounting

Glare through the windshield X Flip sun visor : down when you

experience glare.

Glare through a door window X Close vanity mirror cover ? if opened. X Disengage sun visor : from mounting C. X Pivot sun visor : to the side.

X Adjust sun visor : by pushing or pulling in

direction of arrows.

X Flip down additional sun visor ; when you

experience additional glare through the windshield.

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X Opening: Press cover ; briefly. X Removing ashtray insert: Grab ashtray

insert : on the sides and pull it out upwards.

X Reinstalling ashtray insert: Install

ashtray insert :.

X Closing: Push cover ;.

Cigarette lighter G Observe Safety notes, see page 55. G Warning! Never touch the heating element or sides of the lighter; they are extremely hot. Hold the knob only. Make sure any children traveling with you do not injure themselves or start a fire with the hot cigarette lighter. If the engine is off and the cigarette lighter is being used extensively, the vehicle battery may become discharged. X Open the ashtray (Y page 196).

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Vanity mirror Vanity mirror lamp = only functions when sun visor : is engaged in mounting C. X Flip sun visor down. X Lift up vanity mirror cover ?.

Vanity mirror lamp = comes on.

Ashtrays Center console ashtray i A storage compartment is located under

the ashtray insert.

! The storage compartment is not heat-

proof. Therefore, do not stub cigarettes in the storage compartment.

X Opening: Press cover ; briefly. X Removing ashtray insert: Grab ashtray

insert : on the sides and pull it out upwards.

X Reinstalling ashtray insert: Install

ashtray insert :.

X Closing: Push cover ;.

Rear center console ashtray ! Close the ashtray when not in use and before folding the rear seats. Otherwise you could damage the ashtray.

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minimum level, the power outlets are automatically switched off, to help preserve engine starting power.

12V Power outlets ! If you use all power outlets in the vehicle,

make sure that the maximum current drawn does not exceed 55 A.

! The power outlets in the front passenger

footwell and cargo compartment are not designed for use with the electric air pump. Use the power outlet in the second-row footwell for electric air pump operation.

The power outlets can be used to accommodate 12V DC electrical accessories (e.g. mobile phone chargers, auxiliary lamps) up to a maximum of 20 A (240 W).

Front passenger footwell

Second-row footwell

X Switch on the ignition. X Push in cigarette lighter :.

Cigarette lighter : will pop out automatically when hot.

X Take out cigarette lighter :. X Reinsert cigarette lighter : in its socket

after use.

! The lighter socket can be used to

accommodate 12V DC electrical accessories (up to a maximum of 180 W) designed for use with the standard “cigarette lighter” plug type. Keep in mind, however, that connecting accessories to the lighter socket (for example extensive connecting and disconnecting, or using plugs that do not fit properly) can damage the lighter socket. With the socket damaged, the lighter may not function properly any longer.

! The cigarette lighter is not designed for

use with the electric air pump. Use the power outlet in the second-row footwell for electric air pump operation.

Power outlets i You can use the power outlets even if the

ignition is switched off. An emergency shut-off feature is designed to prevent the vehicle’s on-board voltage from dropping below a minimum level. If the on-board voltage drops to this

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Cargo compartment

115V AC Socket G Warning! The 115V AC socket operates at high voltage. Use the 115V AC socket in the vehicle with the same caution and prudence that you exercise when using power outlets at home. Keep any fluids away from the 115V AC socket. Do not clean the socket with fluids or tapered objects. Keep the 115V AC socket cover in the closed position, when not in use. Otherwise, you could suffer an electric shock and be seriously or even fatally injured. G Warning! A device that you connect must have a suitable plug that complies with U.S. standards. Never pull on the cable to unplug a plug from the 115V AC socket. Do not use a damaged connection cable. The 115V AC socket may not be connected to another 115V AC power source. Do not use converters to a grounding plug with the 115V AC socket. This could cause serious personal injury to you and/or others. G Warning! If the 115V AC socket is damaged or torn out of the trim, do not use or touch the 115V AC socket. Using a 115V AC socket that is damaged or torn out of the trim could cause serious personal injury to you and/or others.

The 115V AC socket : provides an alternating current of 115 volts, which enables you to connect small electrical devices with a combined received power of 150 W at most. You can connect small devices such as game consoles, mobile phone chargers, laptops, etc. Prerequisites for operation: RThe 12V power outlets in the second-row

footwell and cargo compartment (Y page 197) are operational.

RThe plug of the small device must be inserted fully into 115V AC socket :.

RThe on-board voltage of the vehicle is within

the permissible voltage range.

RThe specified wattage of the small device

is identical or lower than the maximum permissible wattage (150 W) of the 115V AC socket :.

X Operation: Open cover =. X Insert the plug of the small device into

115V AC socket :. LED ; comes on.

If LED ; does not come on, refer to the section on possible nonoperation causes. X Switching off: Pull the plug out of 115V AC

socket :. Do not pull on the cable.

X Close cover =. Possible nonoperation causes: RThe on-board voltage of the vehicle is not

within the permissible voltage range.

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X Start the engine.

RThe temperature of the DC/AC inverter is

temporarily too high.

X Pull the plug of the small device out of 115V AC socket : and plug it in again after waiting a few minutes.

RSome small devices have a continuous

power rating of less than 150 W but a very high switch-on current. Such devices will not operate. When connecting such a device, 115V AC socket : will not provide power.

If LED ; still does not come on, contact an authorized Mercedes-Benz Center.

Tele Aid ! In order to activate the Tele Aid system, a subscriber agreement must be completed. To ensure your system is activated and operational, please press Information button E to perform the acquaintance call. Failure to complete either of these steps may result in a system that is not activated. If you have any questions regarding activation, please call the Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) (USA only) or 1-888-923-8367 (Canada only).

Shortly after the completion of your Tele Aid acquaintance call, you will receive a user ID and password in the mail. You may use this password to access the Tele Aid section in “Owner’s Online” at www.mbusa.com (USA only). The “My Tele Aid” section will give you access to account information, remote door unlock and more. The Tele Aid system is available if Rit has been activated and is operational.

Activation requires a subscription for

monitoring services, connection and cellular air time

Rvehicle battery power is available Rthe relevant cellular phone network and GPS signals are available and pass the information on to the Customer Assistance Center

i Location of the vehicle on a map is only

possible if the vehicle is able to receive signals from the GPS satellite network and pass the information on to the Customer Assistance Center.

The Tele Aid system (Telematic Alarm Identification on Demand) The Tele Aid system consists of three types of response: RAutomatic and manual emergency RRoadside Assistance RInformation To adjust the speaker volume during a Tele Aid call do the following: X Press button W or X on the

multifunction steering wheel.

or X Use the adjustment button on your

COMAND system.

Be sure to check “Owner’s Online” at www.mbusa.com (USA only) for more information and a description of all available features.

System self-test The system performs a self-test after you have switched on the ignition. G Warning! A malfunction in the system has been detected if any or all of the following conditions occur:

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RThe indicator lamp in the SOS button does

not come on during the system self-test.

RThe indicator lamp in Roadside Assistance button º does not come on during the system self-test.

RThe indicator lamp in Information button

E does not come on during the system self-test.

RThe indicator lamp in the SOS button, Roadside Assistance button º, or Information button E remains illuminated constantly in red after the system self-test. RThe message Tele Aid Inoperative or Tele Aid Not Activated appears in the multifunction display after the system self- test

If a malfunction is indicated as outlined above, the system may not operate as expected. In case of an emergency, help will have to be summoned by other means. Have the system checked at the nearest Mercedes-Benz Center or contact the Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) (USA only) or 1-888-923-8367 (Canada only) as soon as possible.

Emergency calls ! In order to activate the Tele Aid system, a subscriber agreement must be completed. To ensure your system is activated and operational, please press Information button E to perform the acquaintance call. Failure to complete either of these steps may result in a system that is not activated. If you have any questions regarding activation, please call the Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) (USA only) or 1-888-923-8367 (Canada only).

An emergency call is initiated automatically following an accident in which the Emergency Tensioning Devices (ETDs) or air bags have deployed. i An automatically initiated Tele Aid emergency call cannot be canceled. An emergency call can also be initiated manually (Y page 201). Once the emergency call is in progress, the indicator lamp in the SOS button will begin to flash. The message Connecting Call appears in the multifunction display and the COMAND system is muted. When the connection is established, the message Call Connected appears in the multifunction display. All information relevant to the emergency, such as the location of the vehicle (determined by the GPS satellite location system), vehicle model, identification number and color are generated. A voice connection between the Customer Assistance Center and the occupants of the vehicle will be established automatically soon after the emergency call has been initiated. The Customer Assistance Center will attempt to determine the nature of the emergency more precisely, provided they can speak to an occupant of the vehicle. i If no vehicle occupant responds, an ambulance will be sent to the vehicle immediately. G Warning! If the indicator lamp in the SOS button is flashing continuously and there was no voice connection to the Customer Assistance Center established, then the Tele Aid system could not initiate an emergency call (e.g. the relevant cellular phone network is not available). The message Call Failed appears in the multifunction display for approximately 10 seconds.

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201

Should this occur, assistance must be summoned by other means.

i The “911” emergency call system is a

public service. Using it without due cause is a criminal offense.

Initiating an emergency call manually

X Terminating calls: Press button ~ on

the multifunction steering wheel.

or X Press the respective button for ending a telephone call on the COMAND system.

Roadside Assistance button X Open the front armrest storage

compartment (Y page 193).

X Briefly press on cover : to open. X Press SOS button ; briefly.

The indicator lamp in SOS button ; will flash until the emergency call is concluded.

X Wait for a voice connection to the

Customer Assistance Center.

X Close cover : after the emergency call is

concluded. G Warning! If you feel at any way in jeopardy when in the vehicle (e.g. smoke or fire in the vehicle, vehicle in a dangerous road location), please do not wait for voice contact after you have pressed the emergency button. Carefully leave the vehicle and move to a safe location. The Customer Assistance Center will automatically contact local emergency officials with the vehicle’s approximate location if they receive an automatic SOS signal and cannot make voice contact with the vehicle occupants.

X Press and hold Roadside Assistance button : for longer than 2 seconds. A call to a Mercedes-Benz Roadside Assistance dispatcher will be initiated. The indicator lamp in Roadside Assistance button : will flash while the call is in progress. The message Connecting Call will appear in the multifunction display and the COMAND system is muted. When the connection is established, the message Call Connected appears in the multifunction display. The Tele Aid system will transmit data generating the vehicle identification number, model, color and location (subject to availability of cellular and GPS signals). i The COMAND system display indicates that a Tele Aid call is in progress. While the call is connected you can change to the navigation menu by pressing the NAVI button on the COMAND system. Spoken commands are not available.

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A voice connection between the Roadside Assistance dispatcher and the occupants of the vehicle will be established. X Describe the nature of the need for

assistance.

The Mercedes-Benz Roadside Assistance dispatcher will either dispatch a qualified Mercedes-Benz technician or arrange to tow your vehicle to the nearest authorized Mercedes-Benz Center. For services such as labor and/or towing, charges may apply. Refer to the Roadside Assistance manual for more information. Sign and Drive services (USA only): Services such as a jump start, a few gallons of fuel or the replacement of a flat tire with the vehicle spare wheel are obtainable at no charge. i If the indicator lamp in Roadside

Assistance button : is flashing continuously and there was no voice connection to the Customer Assistance Center established, then the Tele Aid system could not initiate a Roadside Assistance call (e.g. the relevant cellular phone network is not available). The message Call Failed appears in the multifunction display.

X Terminating calls: Press button ~ on

the multifunction steering wheel.

or X Press the respective button for ending a telephone call on the COMAND system.

Information button X Open the front armrest storage

compartment (Y page 193).

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X Press and hold Information button : for

longer than 2 seconds. A call to the Customer Assistance Center will be initiated. The indicator lamp in Information button : will flash while the call is in progress. The message Connecting Call will appear in the multifunction display and the COMAND system is muted. When the connection is established, the message Call Connected appears in the multifunction display. The Tele Aid system will transmit data generating the vehicle identification number, model, color and location (subject to availability of cellular and GPS signals). i The COMAND system display indicates that a Tele Aid call is in progress. While the call is connected you can change to the navigation menu by pressing the NAVI button on the COMAND system. Spoken commands are not available.

A voice connection between the Customer Assistance Center representative and the occupants of the vehicle will be established. Information regarding the operation of your vehicle, the nearest authorized Mercedes- Benz Center or Mercedes-Benz USA products and services is available to you. For more details concerning the Tele Aid system, please visit www.mbusa.com (USA only), log in to “Owner’s Online” and visit the “My Tele Aid” section to learn more.

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i If the indicator lamp in Information

button : is flashing continuously and there was no voice connection to the Customer Assistance Center established, then the Tele Aid system could not initiate an Information call (e.g. the relevant cellular phone network is not available). The message Call Failed appears in the multifunction display.

X Terminating calls: Press button ~ on

the multifunction steering wheel.

or X Press the respective button for ending a telephone call on the COMAND system.

Call priority If other service calls such as a Roadside Assistance call or Information call are active, an emergency call is still possible. In this case, the emergency call will take priority and override all other active calls. The indicator lamp in the respective button flashes until the call is concluded. Automatic initiated emergency calls can only be terminated by a Customer Assistance Center representative. All other calls can be terminated by pressing button ~ on the multifunction steering wheel or the respective button for ending a telephone call on the COMAND system. i When a Tele Aid call has been initiated, the COMAND system audio is muted. The mobile phone is no longer connected to the COMAND system. If you must use this phone, we recommend that you use it only with the vehicle at a standstill in a safe location.

Destination Download to the COMAND system i The components and operating principles of the COMAND system can be found in the separate COMAND system operating instructions.

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Destination Download allows you access to a database of over 10 million points of interest (POIs) that can be downloaded to your vehicle’s navigation system. If you know the destination, the address can be downloaded, or can be provided with points of interests near your location. Route guidance You will be prompted to confirm that route guidance to the entered address is to be started. X Select Yes using button = or ; on the COMAND system.

X Press button 9 on the COMAND system

to confirm.

The system calculates the route and subsequently starts the route guidance to the defined address. i If you select No, you can save the address to your address book.

i The Destination Download feature is available if the relevant mobile phone network is available and data connection is possible.

Search & Send “Search & Send” is a navigation destination address entry service. For more information on “Search & Send”, refer to separate COMAND system operating instructions.

Remote door unlock In case you have locked your vehicle unintentionally (e.g. SmartKey inside vehicle), and the reserve SmartKey is not available: X Contact the Customer Assistance Center

at 1-800-FOR-MERCedes (1-800-367-6372) (USA only) or 1-888-923-8367 (Canada only). You will be asked to provide your password.

X Then return to your vehicle at the time arranged and pull the tailgate recessed handle (Y page 75) for a minimum of

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20 seconds until the indicator lamp in the SOS button is flashing. The message Connecting Call appears in the multifunction display.

As an alternative, you may unlock the vehicle via Internet in the “My Tele Aid” section of “Owner’s Online”, using your ID and password (USA only). i The remote door unlock feature is

available if the relevant cellular phone network is available. The SOS button will flash and the message Call Connected will appear in the multifunction display to indicate receipt of the door unlock command. If the tailgate recessed handle was pulled for more than 20 seconds before door unlock authorization was received by the Customer Assistance Center, you must wait 15 minutes before pulling the tailgate recessed handle again.

Stolen Vehicle Recovery Services In the event your vehicle was stolen: X Report the incident to the police.

The police will issue a numbered incident report.

X Pass this number on to the Customer

Assistance Center along with your password. The Customer Assistance Center will then attempt to covertly contact the vehicle’s Tele Aid system. Once the vehicle is located, the Customer Assistance Center will contact the local law enforcement and you. The vehicle’s location will only be provided to law enforcement.

i If the anti-theft alarm stays on for more than 30 seconds, the Tele Aid system will notify the Customer Assistance Center automatically.

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Garage door opener The integrated remote control can operate up to three separately controlled devices compatible with HomeLink® or some other systems. G Warning! Before programming the integrated remote control to a garage door opener or gate operator, make sure people and objects are out of the way of the device to prevent potential harm or damage. When programming a garage door opener, the door moves up or down. When programming a gate operator, the gate opens or closes. Do not use the integrated remote control with any garage door opener that lacks safety stop and reverse features as required by U.S. federal safety standards (this includes any garage door opener model manufactured before April 1, 1982). A garage door that cannot detect an object - signaling the door to stop and reverse - does not meet current U.S. federal safety standards. When programming a garage door opener, park vehicle outside the garage. Do not run the engine while programming the integrated remote control. Inhalation of exhaust gas is hazardous to your health. All exhaust gas contains carbon monoxide (CO), and inhaling it can cause unconsciousness and possible death.

Interior rear view mirror with integrated remote control

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Hand-held remote control A is not part of the vehicle equipment.

Programming the integrated remote control X Step 1: Switch on the ignition. X Step 2: If you have previously programmed

a signal transmitter button and wish to retain its programming, proceed to step 3.

or X If you are programming the integrated

remote control for the first time, press and hold the two outer signal transmitter buttons ; and ? and release them when indicator lamp : begins to flash after approximately 20 seconds. Do not hold the buttons for longer than 30 seconds. This procedure erases any previous settings for all three channels and initializes the memory. If you later wish to program a second and/or third hand-held transmitter to the remaining two signal transmitter buttons, do not repeat this step and begin directly with step 3.

X Step 3: Hold the end of hand-held remote control A of the device you wish to train approximately 2 to 12 in (5 to 30 cm) away from the signal transmitter button (;, = or ?) to be programmed, while keeping indicator lamp : in view.

X Step 4: Using both hands, simultaneously press hand-held remote control button B and the desired signal transmitter button (;, = or ?). Do not release the buttons until step 5 is completed. Indicator lamp : will flash, first slowly and then rapidly.

i Indicator lamp : flashes immediately

the first time the signal transmitter button is programmed. If this button has already been programmed, the indicator lamp will start flashing after 20 seconds.

X Step 5: After indicator lamp : changes

from a slow to a rapidly flashing light, release the hand-held remote control button and the signal transmitter button.

X Step 6: Press and hold the just-trained

signal transmitter button (;, = or ?) and observe indicator lamp :. If indicator lamp : stays on constantly, programming is complete and your device should activate when the respective signal transmitter button (;, = or ?) is pressed and released.

i If indicator lamp : flashes rapidly for

approximately 2 seconds and then turns to a constant light, continue with programming steps 8 through 12 as your garage door opener may be equipped with the “rolling code” feature.

X Step 7: To program the remaining two

signal transmitter buttons, repeat the steps above starting with step 3.

Rolling code programming To train a garage door opener (or other rolling code devices) with the rolling code feature, follow these instructions after completing the “Programming” portion (steps 1 through 6) of this text. For your convenience and to complete the procedure faster, you might want to have someone assist you. X Step 8: Locate the “training” button on the

garage door opener motor head unit.

i Exact location and color of the button may

vary by garage door opener brand. Depending on manufacturer, the “training” button may also be referred to as “learn” or “smart” button. If there is difficulty locating the transmitting button, refer to the garage door opener Operator’s Manual.

X Step 9: Press the “training” button on the

garage door opener motor head unit. The “training light” is activated. You have 30 seconds to initiate the following two steps.

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X Step 10: Return to the vehicle and firmly press, hold for 2 seconds and release the programmed signal transmitter button (;, = or ?).

X Step 11: Press, hold for 2 seconds and release same signal transmitter button a second time to complete the training process.

i Some garage door openers (or other

rolling code equipped devices) may require you to press, hold for 2 seconds and release the same signal transmitter button a third time to complete the training process.

X Step 12: Confirm the garage door

operation by pressing the programmed signal transmitter button (;, = or ?). X Step 13: To program the remaining two

signal transmitter buttons, repeat the steps above starting with step 3.

Gate operator/Canadian programming Canadian radio-frequency laws require transmitter signals to “time-out” (or quit) after several seconds of transmission which may not be long enough for the integrated signal transmitter to pick up the signal during programming. Similar to this Canadian law, some U.S. gate operators are designed to “time-out” in the same manner. If you live in Canada or if you are having difficulties programming a gate operator (regardless of where you live) by using the programming procedures, replace step 4 with the following: X Step 4: Press and hold the signal

transmitter button (;, = or ?). Do not release this button until it has been successfully trained.

X While still holding down the signal

transmitter button (;, = or ?), “cycle” your hand-held remote control button B as follows: Press and hold button B for 2 seconds, then release it for 2 seconds, and again press and hold it for 2 seconds.

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Repeat this sequence on the hand-held remote control until the frequency signal has been learned. Upon successful training, indicator lamp : will flash slowly and then rapidly after several seconds.

X Proceed with programming step 5 and

step 6 to complete.

i Upon completion of programming the

integrated remote control, make sure you retain the hand-held remote control that came with the garage door opener, gate operator or other device. You may need it for use in other vehicles, for future programming of an integrated remote control, or simply for continued use as a hand-held remote control to operate the respective device in other situations.

Reprogramming a single signal transmitter button To program a device using a signal transmitter button previously trained, follow these steps: X Switch on the ignition. X Press and hold the desired signal

transmitter button (;, = or ?). Do not