2012 Mercedes-benz E Class Coupe and Cabriolet Owners Manual

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E-Class Coupe and Cabriolet Operator's Manual ! These warning notes draw your attention to hazards that could cause damage to your vehicle. i This symbol indicates useful instructions or further information that could be helpful to you. Y Page YY This symbol designates an instruction you must follow. Several consecutive symbols indicate an instruction with several steps. This symbol tells you where you can find further information on a topic. This symbol indicates a warning or an instruction that is continued on the next page. Display This font indicates a display message in the multifunction display/COMAND display. Parts of the software in the vehicle are subject to copyright according to © 2005 The FreeType Project http://www.freetype.org. All rights reserved. Symbols Registered trademarks: RBabySmart™ is a registered trademark of the Siemens Automotive Corp. RBluetooth® is a registered trademark of the Bluetooth SIG Inc. RDTS is a registered trademark of DTS, Inc. 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In this Operator's Manual, you will find the following symbols: G WARNING Warning notes draw your attention to hazards that endanger your health or life, or the health or life of others. Welcome to the world of Mercedes-Benz Before you drive off, please familiarize yourself with your vehicle and read this manual, especially the safety and warning notes. This will help you to obtain the maximum pleasure from your vehicle and avoid endangering yourself and others. The equipment or model designation of your vehicle may differ according to: Rmodel Rorder Rcountry variant Ravailability Mercedes-Benz is constantly updating its vehicles to the state of the art. Mercedes-Benz therefore reserves the right to introduce changes in the following areas: Rdesign Requipment Rtechnical features Therefore, you cannot base any claims on the illustrations or text content in this Operator's Manual. The following are integral components of the vehicle: ROperator's Manual RService Booklet REquipment-dependent supplements Keep these documents in the vehicle at all times. When you sell the vehicle, always pass the documents on to the new owner. The technical documentation team at Daimler AG wishes you safe and pleasant motoring. Mercedes-Benz USA, LLC Mercedes-Benz Canada, Inc. A Daimler Company 2075842881 É2075842881/ËÍ Contents Index ....................................................... 4 At a glance ........................................... 25 Introduction ......................................... 20 Safety ................................................... 35 Opening/closing ................................. 69 Seats, steering wheel and mirrors .. 101 Lights and windshield wipers .......... 115 Climate control ................................. 129 Driving and parking .......................... 143 On-board computer and displays .... 195 Stowing and features ....................... 251 Maintenance and care ...................... 273 Breakdown assistance ..................... 289 Wheels and tires ............................... 307 Technical data ................................... 337 4 Index 1, 2, 3 ... 12 V socket see Sockets ABS (Anti-lock Braking System) Display message ............................ 214 Function/notes ................................ 61 Important safety notes .................... 61 Warning lamp ................................. 242 Activating/deactivating cooling with air dehumidification ................. 134 Active Blind Spot Assist Activating/deactivating (on- board computer) ............................ 207 Function/information .................... 189 Active Driving Assistance package . 189 Active Lane Keeping Assist Activating/deactivating (on- board computer) ............................ 207 Display message ............................ 229 Function/information .................... 192 Active Light System Display message ............................ 224 Active service system PLUS see ASSYST PLUS service interval display ADAPTIVE BRAKE ................................. 65 Adaptive Highbeam Assist Display message ............................ 225 Function/notes ............................. 120 Switching on/off (on-board computer) ...................................... 209 Additives (engine oil) ........................ 344 Air bags Display message ............................ 221 Front air bag (driver, front passenger) ....................................... 39 Important safety notes .................... 38 Knee bag .......................................... 40 PASSENGER AIRBAG OFF indicator lamp .................................. 43 Pelvis air bag ................................... 42 Safety guidelines ............................. 37 Side impact air bag .......................... 41 Window curtain air bag .................... 43 AIRCAP Cleaning instructions ..................... 283 Extending/retracting ....................... 94 General notes .................................. 94 Installing/removing the wind screen .............................................. 95 Air-conditioning system see Climate control Air pressure AIRSCARF Air vents see Tire pressure Setting the vents ........................... 141 Switching on/off ........................... 108 Glove box ....................................... 141 Important safety notes .................. 140 Rear ............................................... 141 Setting ........................................... 140 Setting the AIRSCARF vents .......... 141 Setting the center air vents ........... 140 Setting the side air vents ............... 140 Switching AIRSCARF on/off .......... 108 Alarm system see ATA (Anti-Theft Alarm system) Alertness Assistant see ATTENTION ASSIST Anti-lock Braking System see ABS (Anti-lock Braking System) Anti-Theft Alarm system see ATA (Anti-Theft Alarm system) Anti-theft system ATA (Anti-Theft Alarm system) ......... 67 Ashtray ............................................... 259 Assistance menu (on-board computer) .......................................... 206 ASSYST PLUS see ASSYST PLUS service interval display ATA (Anti-Theft Alarm system) Activating/deactivating ................... 67 Function ........................................... 67 Switching off the alarm .................... 67 ATTENTION ASSIST Activating/deactivating ................. 207 Display message ............................ 228 Function/notes ............................. 185 Audio menu (on-board computer) .... 203 Index Audio system see separate operating instructions Authorized Mercedes-Benz Center see Qualified specialist workshop Belt AUTO lights Display message ............................ 225 see Lights Automatic headlamp mode .............. 118 Automatic transmission Automatic drive program ............... 152 Changing gear ............................... 151 Display message ............................ 236 Driving tips .................................... 151 Emergency running mode .............. 155 Kickdown ....................................... 151 Manual drive program .................... 154 Problem (malfunction) ................... 155 Program selector button ................ 151 Pulling away ................................... 147 Releasing the parking lock manually ........................................ 155 Selector lever ................................ 149 Shift ranges ................................... 153 Starting the engine ........................ 146 Steering wheel paddle shifters ...... 152 Transmission position display ........ 150 Transmission positions .................. 150 Automatic transmission emergency mode ............................... 155 Breakdown Back support see Lumbar support Bag hook ............................................ 255 BAS (Brake Assist System) ................. 62 Basic settings see Settings BAS PLUS (Brake Assist System PLUS) .................................................... 62 Battery (SmartKey) Checking .......................................... 74 Important safety notes .................... 74 Replacing ......................................... 74 Battery (vehicle) Charging ........................................ 298 Display message ............................ 227 Important safety notes .................. 296 Jump starting ................................. 299 see Seat belts Blind Spot Assist Activating/deactivating ................. 207 Notes/function .............................. 186 see Active Blind Spot Assist Brake Assist System see BAS (Brake Assist System) Brake fluid Display message ............................ 216 Notes ............................................. 344 Brake fluid level ................................ 278 Brake lamps Display message ............................ 223 Brakes ABS .................................................. 61 BAS .................................................. 62 BAS PLUS ........................................ 62 Brake fluid (notes) ......................... 344 Display message ............................ 214 Driving tips .................................... 161 Important safety notes .................. 161 Maintenance .................................. 162 Parking brake ................................ 159 Warning lamp ................................. 241 see Flat tire see Towing away/tow-starting see Changing bulbs Bulbs California Important notice for retail customers and lessees .................... 21 Calling up a malfunction see Display messages Capacities Car Care see Technical data see Vehicle AIRCAP .......................................... 283 Carpets .......................................... 287 Car wash ........................................ 280 6 Index Display ........................................... 285 Exterior lights ................................ 284 Gear or selector lever .................... 286 Matte finish ................................... 282 Notes ............................................. 279 Paint .............................................. 281 Plastic trim .................................... 285 Power washer ................................ 281 Rear view camera .......................... 285 Roof lining ...................................... 287 Seat belt ........................................ 286 Seat cover ..................................... 286 Sensors ......................................... 284 Soft top .......................................... 282 Steering wheel ............................... 286 Tail pipes ....................................... 285 Trim pieces .................................... 286 Washing by hand ........................... 280 Wheels ........................................... 281 Wind deflector ............................... 283 Windows ........................................ 284 Wind screen ................................... 283 Wiper blades .................................. 284 Wooden trim .................................. 286 Cargo tie down rings ......................... 255 Car wash (care) ................................. 280 CD player/CD changer (on-board computer) .......................................... 204 Cell phone see Mobile phone Center console ..................................... 30 Central locking Automatic locking (on-board computer) ...................................... 210 Locking/unlocking (SmartKey) ........ 70 Changing bulbs High-beam headlamps ................... 124 Important safety notes .................. 122 Low-beam headlamps .................... 124 Overview of bulb types .................. 123 Parking lamps ................................ 125 Standing lamps (front) ................... 125 Turn signals (front) ......................... 125 Child-proof locks Important safety notes .................... 59 Children In the vehicle ................................... 55 Restraint systems ............................ 55 Child seat LATCH-type (ISOFIX) child seat anchors ............................................ 57 Special seat belt retractor ............... 57 Top Tether ....................................... 58 Cigarette lighter ................................ 260 Climate control Automatic climate control (3- zone) .............................................. 133 Controlling automatically ............... 135 Cooling with air dehumidification . . 134 Defrosting the windows ................. 138 Defrosting the windshield .............. 137 Dual-zone automatic climate control ........................................... 131 Important safety notes .................. 130 Indicator lamp ................................ 135 Maximum cooling .......................... 138 Notes on using automatic climate control ................................... 132, 134 Overview of systems ...................... 130 Problems with cooling with air dehumidification ............................ 135 Problem with the rear window defroster ........................................ 139 Rear control panel ......................... 133 Refrigerant ..................................... 344 Setting the air distribution ............. 136 Setting the airflow ......................... 137 Setting the air vents ...................... 140 Setting the climate mode ............... 135 Setting the temperature ................ 136 Switching air-recirculation mode on/off ............................................ 139 Switching on/off ........................... 134 Switching residual heat on/off ...... 139 Switching the rear window heating on/off ............................... 138 Switching the ZONE function on/ off .................................................. 137 Overview .......................................... 26 see Instrument cluster Cockpit COMAND see separate operating instructions Combination switch .......................... 119 Compass Calibrating ..................................... 271 Calling up ....................................... 271 Setting ........................................... 271 Consumption statistics (on-board computer) .......................................... 201 Convenience closing feature .............. 85 Convenience opening feature ............ 84 Coolant (engine) Checking the level ......................... 276 Display message ............................ 225 Notes ............................................. 345 Temperature gauge ........................ 196 Warning lamp ................................. 246 Cooling see Climate control Cornering light function Display message ............................ 222 Function/notes ............................. 120 Crash-responsive emergency lighting ............................................... 122 Cruise control Cruise control lever ....................... 164 Deactivating ................................... 165 Display message ............................ 233 Driving system ............................... 164 Function/notes ............................. 164 Important safety notes .................. 164 LIM indicator lamp ......................... 164 Setting a speed .............................. 165 Storing and maintaining current speed ............................................. 164 Cup holder Center console .............................. 257 Important safety notes .................. 257 Rear compartment ......................... 258 Customer Assistance Center (CAC) ... 23 Customer Relations Department ....... 23 Dashboard Data see Cockpit Doors see Technical data Daytime running lamp mode see Daytime running lamps Index Daytime running lamps Display message ............................ 224 Switching on/off (on-board computer) ...................................... 209 Switching on/off (switch) .............. 117 Delayed switch-off Exterior lighting (on-board computer) ...................................... 209 Interior lighting .............................. 210 Digital speedometer ......................... 201 Display (cleaning instructions) ........ 285 Display messages Calling up (on-board computer) ..... 213 Driving systems ............................. 228 Engine ............................................ 225 General notes ................................ 213 Hiding (on-board computer) ........... 213 KEYLESS-GO .................................. 239 Lights ............................................. 222 Safety systems .............................. 214 Service interval display .................. 278 SmartKey ....................................... 238 Tires ............................................... 233 Vehicle ........................................... 236 Distance display (on-board computer) .......................................... 206 Distance recorder ............................. 201 see Odometer see Trip odometer Distance warning (warning lamp) .... 248 DISTRONIC PLUS Deactivating ................................... 173 Display message ............................ 231 Displays in the multifunction display ........................................... 172 Driving tips .................................... 174 Function/notes ............................. 166 Important safety notes .................. 166 Setting the specified minimum distance ......................................... 171 Warning lamp ................................. 248 Automatic locking (on-board computer) ...................................... 210 Automatic locking (switch) ............... 78 Central locking/unlocking (SmartKey) ....................................... 70 Control panel ................................... 33 8 Index Display message ............................ 237 Emergency locking ........................... 79 Emergency unlocking ....................... 79 Important safety notes .................... 77 Opening (from inside) ...................... 78 Draft stop ............................................. 93 Drinking and driving ......................... 160 Drinks holder see Cup holder Drive program Automatic ...................................... 152 Display ........................................... 150 Manual ........................................... 154 Driver's door Driver's seat Driving abroad see Doors see Seats Mercedes-Benz Service ................. 279 Symmetrical low beam .................. 116 Driving on flooded roads .................. 163 Driving safety systems Driving systems ABS (Anti-lock Braking System) ....... 61 ADAPTIVE BRAKE ............................. 65 BAS (Brake Assist System) .............. 62 BAS PLUS (Brake Assist System PLUS) ............................................... 62 Electronic brake force distribution ... 64 ESP® (Electronic Stability Program) .......................................... 63 ETS (Electronic Traction System) ..... 63 Important safety information ........... 61 Overview .......................................... 60 PRE-SAFE® Brake ............................. 65 Active Blind Spot Assist ................. 189 Active Driving Assistance package ......................................... 189 Active Lane Keeping Assist ............ 192 ATTENTION ASSIST ........................ 185 Blind Spot Assist ............................ 186 Cruise control ................................ 164 Display message ............................ 228 DISTRONIC PLUS ........................... 166 Dynamic handling package with sports mode .................................. 175 HOLD function ............................... 176 Lane Keeping Assist ...................... 188 Lane Tracking package .................. 186 Parking Guidance ........................... 181 PARKTRONIC ................................. 178 Rear view camera .......................... 184 Driving tips Automatic transmission ................. 151 Brakes ........................................... 161 Break-in period .............................. 144 DISTRONIC PLUS ........................... 174 Downhill gradient ........................... 161 Drinking and driving ....................... 160 Driving abroad ............................... 116 Driving in winter ............................. 163 Driving on flooded roads ................ 163 Driving on wet roads ...................... 163 Exhaust check ............................... 161 Fuel ................................................ 160 General .......................................... 160 Hydroplaning ................................. 163 Icy road surfaces ........................... 163 Limited braking efficiency on salted roads ................................... 162 Pedals ............................................ 160 Snow chains .................................. 311 Symmetrical low beam .................. 116 Wet road surface ........................... 162 DVD audio (on-board computer) ...... 204 DVD-Video (on-board computer) ...... 204 Dynamic handling package with sports mode ....................................... 175 EASY-ENTRY feature Activating/deactivating ................. 211 Function/notes ............................. 109 EASY-EXIT feature Crash-responsive ........................... 110 Function/notes ............................. 109 Switching on/off ........................... 211 EBD (electronic brake force distribution) Display message ............................ 215 Function/notes ................................ 64 Electrical fuses see Fuses Electronic brake force distribution see EBD (Electronic Brake force Distribution) Electronic Stability Program see ESP® (Electronic Stability Program) Electronic Traction System see ETS (Electronic Traction System) Emergency closing (soft top) ............. 88 Emergency release Driver's door .................................... 79 Trunk ............................................... 82 Vehicle ............................................. 79 Emergency spare wheel Storage location ............................ 290 Emergency Tensioning Devices Function ........................................... 54 Safety guidelines ............................. 37 Emissions purification Service and warranty information .... 20 Engine Check Engine warning lamp ........... 245 Display message ............................ 225 Emergency starting ........................ 303 Engine number ............................... 340 Irregular running ............................ 148 Starting problems .......................... 148 Starting the engine with the SmartKey ....................................... 146 Starting with KEYLESS-GO ............. 146 Switching off .................................. 158 Engine electronics Engine oil Problem (malfunction) ................... 148 Adding ........................................... 275 Additives ........................................ 344 Checking the oil level ..................... 275 Checking the oil level using the dipstick .......................................... 275 Display message ............................ 227 Filling capacity ............................... 342 Notes about oil grades ................... 343 Notes on oil level/consumption .... 275 Viscosity ........................................ 344 ESP® (Electronic Stability Program) Deactivating/activating ................. 206 Deactivating/activating (notes) ....... 64 Index Display message ............................ 214 ETS .................................................. 63 Function/notes ................................ 63 Important safety information ........... 63 Warning lamp ................................. 242 ETS (Electronic Traction System) ....... 63 Exhaust check ................................... 161 Exhaust tail pipe (cleaning instructions) ...................................... 285 Exterior lighting see Lights Exterior mirrors Adjusting ....................................... 110 Dipping (automatic) ....................... 112 Folding in/out (automatically) ....... 111 Folding in/out (electrically) ........... 111 Folding in when locking (on-board computer) ...................................... 212 Out of position (troubleshooting) ... 112 Setting ........................................... 111 Storing settings (memory function) ........................................ 113 Storing the parking position .......... 112 Filler cap see Fuel filler flap First-aid kit ......................................... 290 Flat tire Changing a wheel/mounting the spare wheel ................................... 291 MOExtended run-flat system ......... 295 Preparing the vehicle ..................... 291 Raising the vehicle ......................... 292 Floormat ............................................. 272 Front fog lamps ................................. 118 Display message ............................ 223 Switching on/off ........................... 118 Front windshield see Windshield Fuel Additives ........................................ 343 Consumption statistics .................. 201 Displaying the current consumption .................................. 201 Displaying the range ...................... 201 Driving tips .................................... 160 10 Index Fuel gauge ....................................... 27 Important safety notes .................. 342 Premium-grade unleaded gasoline . 342 Problem (malfunction) ................... 158 Refueling ........................................ 155 Specifications ................................ 343 Tank content/reserve fuel ............. 342 Fuel filler flap, opening/closing ....... 156 Fuel level Calling up the range (on-board computer) ...................................... 201 Fuel tank Capacity ........................................ 342 Problem (malfunction) ................... 158 Fuse allocation chart (vehicle tool kit) ...................................................... 290 Fuses Allocation chart ............................. 303 Before changing ............................. 303 Dashboard fuse box ....................... 303 Fuse box in the engine compartment ................................. 304 Fuse box in the trunk ..................... 304 Important safety notes .................. 303 Garage door opener Clearing the memory ..................... 270 Notes ............................................. 267 Opening/closing the garage door .. 270 Programming (button in the rear- view mirror) ................................... 268 Gasoline ............................................. 156 Gear or selector lever (cleaning guidelines) ......................................... 286 Genuine Mercedes-Benz parts ......... 338 Glove box ........................................... 252 Handbrake see Parking brake Hazard warning lamps ...................... 119 Head bags ............................................ 41 Head bags ........................................ 41 Headlamp cleaning system Notes ............................................. 346 Headlamps Adding fluid to cleaning system ..... 277 Cleaning system (function) ............ 119 Fogging up ..................................... 121 see Automatic headlamp mode Head level heating (AIRSCARF) ........ 108 Head restraint Lowering manually (rear) ............... 105 Head restraints Adjusting ....................................... 105 Adjusting (electrically) ................... 105 Adjusting (rear) .............................. 105 see NECK-PRO head restraints Heating see Climate control High-beam headlamps Changing bulbs .............................. 124 Display message ............................ 223 Switching Adaptive Highbeam Assist on/off ................................. 120 Switching on/off ........................... 119 Hill start assist .................................. 147 HOLD function Display message ............................ 228 Function/notes ............................. 176 Hood Closing ........................................... 275 Display message ............................ 237 Opening ......................................... 274 Hydroplaning ..................................... 163 Ignition lock see Key positions Immobilizer .......................................... 67 Indicator lamps see Warning and indicator lamps Indicators see Turn signals Instrument cluster Overview .......................................... 27 Settings ......................................... 208 Warning and indicator lamps ........... 28 Instrument cluster lighting ................ 27 Instrument lighting see Instrument cluster lighting Interior lighting Automatic control .......................... 122 Delayed switch-off (on-board computer) ...................................... 210 Emergency lighting ........................ 122 Manual control ............................... 122 Overview ........................................ 122 Reading lamp ................................. 122 see Interior lighting Jack Storage location ............................ 290 Using ............................................. 292 Jump starting (engine) ...................... 299 Key KEYLESS-GO Opening/closing soft top ................. 88 see SmartKey Convenience closing feature ............ 85 Display message ............................ 239 Locking ............................................ 71 Start/Stop button .......................... 145 Starting the engine ........................ 146 Unlocking ......................................... 71 Key positions Kickdown KEYLESS-GO .................................. 145 SmartKey ....................................... 145 Driving tips .................................... 151 Manual drive program .................... 154 Knee bag .............................................. 40 Lamps see Warning and indicator lamps Lane-change assistant see Blind Spot Assist Lane Keeping Assist Activating/deactivating ................. 207 Display message ............................ 229 Function/information .................... 188 Lane Tracking package ..................... 186 Index 11 LATCH-type (ISOFIX) child seat anchors ................................................ 57 License plate lamp (display message) ............................................ 223 Lighting see Lights Lights Activating/deactivating the interior lighting delayed switch-off . 210 Automatic headlamp mode ............ 118 Cornering light function ................. 120 Display message ............................ 222 Driving abroad ............................... 116 Fog lamps ...................................... 118 Hazard warning lamps ................... 119 High beam flasher .......................... 119 High-beam headlamps ................... 119 Light switch ................................... 116 Low-beam headlamps .................... 117 Parking lamps ................................ 116 Rear fog lamp ................................ 118 Switching Adaptive Highbeam Assist on/off ................................. 209 Switching the daytime running lamps on/off (on-board computer) ...................................... 209 Switching the daytime running lamps on/off (switch) .................... 117 Switching the exterior lighting delayed switch-off on/off (on- board computer) ............................ 209 Switching the surround lighting on/off (on-board computer) .......... 209 Turn signals ................................... 119 see Changing bulbs see Interior lighting Light sensor (display message) ....... 225 LIM indicator lamp Cruise control ................................ 164 DISTRONIC PLUS ........................... 168 Loading guidelines ............................ 252 Locking see Central locking Locking (doors) Automatic ........................................ 78 Emergency locking ........................... 79 From inside (central locking button) ............................................. 78 Memory function ............................... 113 Message memory (on-board computer) .......................................... 213 Messages see Display messages Mirrors see Exterior mirrors see Rear-view mirror see Vanity mirror Mobile phone Menu (on-board computer) ............ 204 Modifying the programming (SmartKey) ........................................... 73 MOExtended run-flat system ........... 295 MP3 Operating ....................................... 204 see separate operating instructions Multicontour seat .............................. 107 Multifunction display Function/notes ............................. 198 Permanent display ......................... 208 Multifunction steering wheel Operating the on-board computer . 197 Overview .......................................... 29 Navigation Menu (on-board computer) ............ 202 On-board computer ....................... 202 see separate operating instructions Neck level heating see AIRSCARF NECK-PRO head restraints Operation ......................................... 49 Resetting after being triggered ........ 49 Notes on breaking-in a new vehicle ................................................ 144 12 Index Locking centrally see Central locking Locking verification signal (on- board computer) ............................... 210 Low-beam headlamps Changing bulbs .............................. 124 Display message ............................ 222 Setting for driving abroad (symmetrical) ................................. 116 Switching on/off ........................... 117 Luggage cover Lumbar support see Trunk partition Adjusting the 4-way lumbar support .......................................... 107 M+S tires ............................................ 310 Maintenance see ASSYST PLUS service interval display Malfunction message see Display messages Malfunctions relevant to safety Reporting ......................................... 23 Matte finish (cleaning instructions) ...................................... 282 mbrace Call priority .................................... 265 Display message ............................ 217 Downloading destinations (COMAND) ..................................... 265 Emergency call .............................. 262 Important safety notes .................. 261 Locating a stolen vehicle ............... 267 MB info call button ........................ 264 Remote vehicle locking .................. 267 Roadside Assistance button .......... 264 Search & Send ............................... 266 Self-test ......................................... 262 System .......................................... 262 Vehicle remote unlocking .............. 266 Mechanical key Function/notes ................................ 73 Locking vehicle ................................ 79 Unlocking the driver's door .............. 79 Memory card (audio) ......................... 204 O Occupant Classification System (OCS) Faults ............................................... 47 Operation ......................................... 43 System self-test ............................... 46 Occupant safety Children in the vehicle ..................... 55 System overview .............................. 36 Octane number (fuel) ........................ 343 Odometer ........................................... 201 see Trip odometer see Engine oil On-board computer Oil Assistance menu ........................... 206 Audio menu ................................... 203 Convenience submenu .................. 211 Displaying a service message ........ 279 Display messages .......................... 213 DISTRONIC PLUS ........................... 172 Factory settings submenu ............. 212 Important safety notes .................. 196 Instrument cluster submenu .......... 208 Lighting submenu .......................... 209 Menu overview .............................. 200 Message memory .......................... 213 Navigation menu ............................ 202 Operating video DVD ..................... 204 Operation ....................................... 197 Service menu ................................. 208 Settings menu ............................... 208 Standard display ............................ 201 Telephone menu ............................ 204 Trip menu ...................................... 201 Vehicle submenu ........................... 210 Operating system see On-board computer Outside temperature display ........... 197 Overhead control panel ...................... 32 Override feature Rear side windows ........................... 59 Paint code number ............................ 339 Paintwork (cleaning instructions) ... 281 Index 13 Panic alarm .......................................... 60 Panorama roof with power tilt/ sliding panel Opening/closing .............................. 98 Opening/closing the roller sunblind ........................................... 99 Problem (malfunction) ..................... 99 Resetting ......................................... 99 Panorama sliding sunroof Important safety notes .................... 97 Parcel net ........................................... 253 Parking ............................................... 158 Important safety notes .................. 158 Parking brake ................................ 159 Position of exterior mirror, front- passenger side ............................... 112 Rear view camera .......................... 184 see PARKTRONIC Parking aid Parking Guidance ........................... 181 see Exterior mirrors see PARKTRONIC Parking brake Display message ............................ 215 Notes/function .............................. 159 Parking Guidance Display message ............................ 230 Important safety notes .................. 181 Parking lamps (changing bulbs) ...... 125 PARKTRONIC Deactivating/activating ................. 180 Driving system ............................... 178 Function/notes ............................. 178 Problem (malfunction) ................... 181 Range of the sensors ..................... 178 Warning display ............................. 179 PASSENGER AIRBAG OFF indicator lamp ...................................................... 43 Pedals ................................................. 160 Plastic trim (cleaning instructions) . 285 Power washers .................................. 281 Power windows see Side windows PRE-SAFE® (Preventive occupant safety system) Display message ............................ 217 Operation ......................................... 48 14 Index PRE-SAFE® Brake (vehicles with DISTRONIC PLUS) Display message ............................ 217 Function/notes ................................ 65 Switching on/off ........................... 207 Warning lamp ................................. 248 Preventive occupant safety system see PRE-SAFE® (Preventive occupant safety system) Product information ............................ 20 Program selector button .................. 151 Pulling away Automatic transmission ................. 147 Qualified specialist workshop ........... 23 Refueling Fuel gauge ....................................... 27 Important safety notes .................. 155 Refueling process .......................... 156 see Fuel Releasing the parking lock manually (automatic transmission) ..................................... 155 Remote control Garage door opener ....................... 267 Reporting Reserve (fuel tank) Reserve fuel Malfunctions relevant to safety ........ 23 see Fuel Display message ............................ 228 Warning lamp ................................. 245 see Fuel Residual heat (climate control) ........ 139 Restraint system see SRS (Supplemental Restraint System) Engaging (automatic transmission) ................................. 149 Reversing lamps (display message) ............................................ 224 Roadside Assistance (breakdown) .... 21 Roll bar Display message ............................ 218 Operation ......................................... 48 Roller blind Roller sunblind see Roller sunblind Panorama roof with power tilt/ sliding panel ..................................... 98 Rear window .................................. 259 see Soft top Roof lining and carpets (cleaning guidelines) ......................................... 287 Roof load (maximum) ........................ 346 Route see Route guidance (navigation) Route guidance (navigation) ............ 202 Radar sensor system Activating/deactivating ................. 210 Display message ............................ 229 Reverse gear Radio Selecting a station ......................... 203 see separate operating instructions Reading lamp ..................................... 122 Rear compartment Setting the air vents ...................... 141 Setting the temperature ................ 136 Rear fog lamp Display message ............................ 223 Switching on/off ........................... 118 Rear seat Rear view camera Display message ............................ 237 Cleaning instructions ..................... 285 Function/notes ............................. 184 Roof Rear-view mirror Anti-glare (manual) ........................ 110 Dipping (automatic) ....................... 112 Rear window blind ............................ 259 Rear window defroster Problem (malfunction) ................... 139 Rear window heating Switching on/off ........................... 138 S Safety Children in the vehicle ..................... 55 Child restraint systems .................... 55 Occupant Classification System (OCS) ............................................... 43 Overview of occupant safety systems ........................................... 36 see Driving safety systems Safety systems Seat belts Adjusting the driver's and front- passenger seat belt ......................... 53 Automatic comfort-fit feature .......... 55 Belt force limiters ............................ 54 Cleaning ......................................... 286 Correct usage .................................. 51 Emergency Tensioning Devices ........ 54 Fastening ......................................... 52 Important safety guidelines ............. 50 Releasing ......................................... 53 Safety guidelines ............................. 37 Special seat belt retractor ............... 57 Switching belt adjustment on/off (on-board computer) ...................... 211 Warning lamp ................................. 240 Warning lamp (function) ................... 53 Seats Adjusting (electrically) ................... 104 Adjusting the 4-way lumbar support .......................................... 107 Adjusting the head restraint .......... 105 Cleaning the cover ......................... 286 Correct driver's seat position ........ 102 Folding the backrests forward/ back ............................................... 106 Important safety notes .................. 103 Multicontour seat .......................... 107 Seat backrest display message ..... 237 Seat heating problem .................... 108 Seat ventilation problem ................ 108 Storing settings (memory function) ........................................ 113 Switching AIRSCARF on/off .......... 108 Switching seat heating on/off ....... 107 Switching seat ventilation on/off . . 108 Sensors (cleaning instructions) ....... 284 Index 15 Service see ASSYST PLUS service interval display Service interval display Displaying service messages ......... 279 Hiding service messages ............... 279 Notes ............................................. 279 Service messages .......................... 278 Service menu (on-board computer) . 208 Service products Brake fluid ..................................... 344 Capacities ...................................... 342 Coolant (engine) ............................ 345 Engine oil ....................................... 343 Fuel ................................................ 342 Important safety notes .................. 340 Refrigerant (air-conditioning system) .......................................... 344 Washer fluid ................................... 346 Settings Factory (on-board computer) ......... 212 On-board computer ....................... 208 Setting the air distribution ............... 136 Setting the airflow ............................ 137 Side impact air bag ............................. 41 Side marker lamp (display message) ............................................ 224 Side windows Convenience closing feature ............ 85 Convenience opening feature .......... 84 Important safety information ........... 83 Opening/closing .............................. 83 Opening/closing all (Cabriolet) ........ 84 Problem (malfunction) ..................... 86 Resetting ......................................... 86 Sliding sunroof see Panorama roof with power tilt/sliding panel SmartKey Changing the battery ....................... 74 Changing the programming ............. 73 Checking the battery ....................... 74 Convenience closing feature ............ 85 Convenience opening feature .......... 84 Display message ............................ 238 Door central locking/unlocking ....... 70 Important safety notes .................... 70 Loss ................................................. 76 16 Index Mechanical key ................................ 73 Positions (ignition lock) ................. 145 Problem (malfunction) ..................... 76 Starting the engine ........................ 146 Snow chains ...................................... 311 Sockets Center console .............................. 261 Points to observe before use ......... 261 Rear compartment ......................... 261 Soft top AIRCAP ............................................ 94 Cleaning ......................................... 282 Closing manually in an emergency ... 88 Display message ............................ 238 Important safety notes .................... 86 Installing/removing the AIRCAP wind screen ..................................... 95 Opening/closing (with key) .............. 88 Opening/closing (with soft-top switch) ............................................. 87 Problem (malfunction) ..................... 97 Relocking ......................................... 93 wind screen ..................................... 93 Soft-top switch .................................... 87 Spare wheel Notes/data .................................... 335 Storage location ............................ 290 see Emergency spare wheel Specialist workshop ............................ 23 Speed, controlling see Cruise control Speedometer Digital ............................................ 201 In the Instrument cluster ................. 27 Segments ...................................... 197 Selecting the unit of measurement ................................ 208 see Instrument cluster SRS (Supplemental Restraint System) Starting (engine) ................................ 146 Station see Radio Steering (display message) .............. 237 Steering wheel Adjusting (electrically) ................... 109 Button overview ............................... 29 Buttons (on-board computer) ...................................... 197 Cleaning ......................................... 286 Important safety notes .................. 109 Paddle shifters ............................... 152 Storing settings (memory function) ........................................ 113 Steering wheel paddle shifters ........ 152 Stowage compartments Armrest (under) ............................. 253 Cup holders ................................... 257 Glove box ....................................... 252 Important safety information ......... 252 Parcel net ...................................... 253 Stowage well beneath the trunk floor .................................................... 256 Summer opening see Convenience opening feature Summer tires ..................................... 310 Sun visor ............................................ 258 Supplemental Restraint System see SRS (Supplemental Restraint System) Surround lighting (on-board computer) .......................................... 209 Switching air-recirculation mode on/off ................................................. 139 Switching off the alarm (ATA) ............ 67 Tachometer ........................................ 197 Tail lamps Display message ............................ 223 see Fuel tank Fuel gauge ....................................... 27 Display message ............................ 218 Introduction ..................................... 36 Warning lamp ................................. 244 Warning lamp (function) ................... 36 Tank Tank content Standing lamps Changing bulbs .............................. 125 Display message ............................ 224 Switching on/off ........................... 116 Technical data TELEAID Notes ............................................. 338 Tires/wheels ................................. 333 Vehicle data ................................... 346 Call priority .................................... 265 Display message ............................ 217 Downloading destinations (COMAND) ..................................... 265 Emergency call .............................. 262 Important safety notes .................. 261 Locating a stolen vehicle ............... 267 MB info call button ........................ 264 Remote vehicle locking .................. 267 Roadside Assistance button .......... 264 Search & Send ............................... 266 Self-test ......................................... 262 System .......................................... 262 Vehicle remote unlocking .............. 266 Telephone Accepting a call ............................. 205 Display message ............................ 237 Menu (on-board computer) ............ 204 Number from the phone book ........ 205 Redialing ........................................ 205 Rejecting/ending a call ................. 205 Temperature Coolant .......................................... 196 Outside temperature ...................... 197 Setting (climate control) ................ 136 Theft deterrent locking system Immobilizer ...................................... 67 Through-loading ................................ 253 Through-loading feature ................... 254 Tiredness assistant see ATTENTION ASSIST Tire pressure Calling up (on-board computer) ..... 317 Checking manually ........................ 315 Display message ............................ 233 Maximum ....................................... 314 Notes ............................................. 313 Pressure loss warning .................... 315 Recommended ............................... 311 Tire pressure monitoring system Function/notes ............................. 317 Restarting ...................................... 319 Warning lamp ................................. 249 Index 17 Tires Aspect ratio (definition) ................. 331 Average weight of the vehicle occupants (definition) .................... 329 Bar (definition) ............................... 329 Characteristics .............................. 329 Checking ........................................ 309 Definition of terms ......................... 329 Direction of rotation ...................... 332 Display message ............................ 233 Distribution of the vehicle occupants (definition) .................... 332 DOT, Tire Identification Number (TIN) ............................................... 328 DOT (Department of Transportation) (definition) ............ 329 GAWR (Gross Axle Weight Rating) (definition) ..................................... 330 GVW (Gross Vehicle Weight) (definition) ..................................... 330 GVWR (Gross Vehicle Weight Rating) (definition) ......................... 330 Important safety notes .................. 308 Increased vehicle weight due to optional equipment (definition) ...... 330 Kilopascal (kPa) (definition) ........... 330 Labeling (overview) ........................ 325 Load bearing index (definition) ...... 331 Load index ..................................... 328 Load index (definition) ................... 330 Maximum loaded vehicle weight (definition) ..................................... 330 Maximum load on a tire (definition) ..................................... 331 Maximum permissible tire pressure (definition) ....................... 331 Maximum tire load ......................... 323 Maximum tire load (definition) ....... 331 Optional equipment weight (definition) ..................................... 331 PSI (pounds per square inch) (definition) ..................................... 331 Replacing ....................................... 332 Service life ..................................... 309 Sidewall (definition) ....................... 331 Speed rating (definition) ................ 330 Storing ........................................... 333 18 Index Structure and characteristics (definition) ..................................... 329 Temperature .................................. 325 TIN (Tire Identification Number) (definition) ..................................... 331 Tire bead (definition) ...................... 331 Tire pressure (definition) ................ 331 Tire pressures (recommended) ...... 329 Tire size (data) ............................... 333 Tire size designation, load-bearing capacity, speed rating .................... 326 Tire tread ....................................... 309 Tire tread (definition) ..................... 331 Total load limit (definition) ............. 332 Traction ......................................... 324 Traction (definition) ....................... 332 Tread wear ..................................... 324 Uniform Tire Quality Grading Standards ...................................... 324 Uniform Tire Quality Grading Standards (definition) .................... 329 Unladen weight (definition) ............ 330 Wear indicator (definition) ............. 332 Wheel rim (definition) .................... 330 see Flat tire Top Tether ............................................ 58 Towing Important safety guidelines ........... 301 Installing the towing eye ................ 301 Removing the towing eye ............... 302 With the rear axle raised ................ 302 Towing away Tow-starting Transmission With both axles on the ground ....... 302 Emergency engine starting ............ 303 Important safety notes .................. 301 see Automatic transmission Transporting the vehicle .................. 302 Trim pieces (cleaning instructions) . 286 Trip computer (on-board computer) .......................................... 201 Trip meter see Trip odometer Trip odometer Calling up ....................................... 201 Resetting (on-board computer) ...... 202 Trunk Emergency release .......................... 82 Important safety guidelines ............. 80 Locking separately ........................... 82 Opening (automatically from inside) .............................................. 81 Opening (automatically from outside) ............................................ 81 Trunk lid Display message ............................ 236 Opening/closing .............................. 80 Trunk partition Display message ............................ 237 General notes .................................. 93 Opening/closing .............................. 93 Turn signals Changing bulbs (front) ................... 125 Display message ............................ 222 Switching on/off ........................... 119 Type identification plate see Vehicle identification plate Unlocking Emergency unlocking ....................... 79 From inside the vehicle (central unlocking button) ............................. 78 Vanity mirror (in sun visor) .............. 258 Vehicle Correct use ...................................... 23 Data acquisition ............................... 24 Display message ............................ 236 Equipment ....................................... 20 Individual settings .......................... 208 Limited Warranty ............................. 24 Loading .......................................... 319 Locking (in an emergency) ............... 79 Locking (SmartKey) .......................... 71 Lowering ........................................ 295 Maintenance .................................... 21 Parking for a long period ................ 159 Pulling away ................................... 147 Raising ........................................... 292 Reporting problems ......................... 23 Index 19 Important safety notes .................. 308 Interchanging/changing ................ 332 Mounting a wheel .......................... 294 Removing a wheel .......................... 294 Storing ........................................... 333 Tightening torque ........................... 295 Wheel size/tire size ....................... 333 Wind deflector see AIRCAP Wind deflector (cleaning instructions) ...................................... 283 Window curtain air bag Display message ............................ 218 Operation ......................................... 43 Windows Cleaning ......................................... 284 see Side windows Wind screen (cleaning instructions) ...................................... 283 Windshield Defrosting ...................................... 137 Windshield washer system .............. 277 Notes ............................................. 346 Windshield wipers Problem (malfunction) ................... 127 Replacing the wiper blades ............ 126 Switching on/off ........................... 125 Winter driving Important safety notes .................. 310 Slippery road surfaces ................... 163 Snow chains .................................. 311 Winter tires Wiper blades M+S tires ....................................... 310 Cleaning ......................................... 284 Important safety notes .................. 126 Wooden trim (cleaning instructions) ...................................... 286 Towing away .................................. 301 Transporting .................................. 302 Unlocking (in an emergency) ........... 79 Unlocking (SmartKey) ...................... 71 Vehicle data ................................... 346 Vehicle battery see Battery (vehicle) Vehicle data ....................................... 346 see Technical data Vehicle dimensions ........................... 346 Vehicle emergency locking ................ 79 Vehicle identification number see VIN Vehicle identification plate .............. 339 Vehicle tool kit .................................. 290 VIN ...................................................... 339 Warning and indicator lamps ABS ................................................ 242 Brakes ........................................... 241 Check Engine ................................. 245 Coolant .......................................... 246 Cruise control ................................ 164 Distance warning ........................... 248 DISTRONIC PLUS ........................... 248 ESP® .............................................. 242 ESP® OFF ....................................... 243 Fuel tank ........................................ 245 LIM (DISTRONIC PLUS) .................. 168 Overview .......................................... 28 PASSENGER AIRBAG OFF indicator lamp .................................. 43 Reserve fuel ................................... 245 Seat belt ........................................ 240 SRS ................................................ 244 Tire pressure monitor .................... 249 Warranty ............................................ 339 Washer fluid Display message ............................ 238 see Windshield washer system Wheel bolt tightening torque ........... 295 Wheel chock ...................................... 292 Wheels Changing a wheel .......................... 291 Checking ........................................ 309 Cleaning ......................................... 281 20 Introduction Product information Mercedes-Benz recommends that you use genuine Mercedes-Benz parts, conversion parts and accessories that have been approved for the type of vehicle. Mercedes-Benz tests genuine parts as well as conversion parts and accessories which have been specifically approved for your vehicle for their reliability, safety and suitability. Despite ongoing market research, Mercedes-Benz is unable to assess other parts. Therefore, Mercedes-Benz accepts no responsibility for the use of such parts in Mercedes-Benz vehicles, even if they have been independently or officially approved. The use of non-approved parts could affect your vehicle's operating safety. Mercedes-Benz therefore recommends that you use genuine Mercedes-Benz parts, conversion parts and accessories that have been approved for the type of vehicle. Genuine Mercedes-Benz parts, approved conversion parts and accessories are available from any authorized Mercedes-Benz Center. Here, you will receive advice about permissible technical modifications, and the parts will be professionally installed. Operator's Manual Notes on the Operator's Manual This Operator's Manual contains a great deal of helpful information. We urge you to read it carefully and familiarize yourself with the vehicle before driving. For your own safety and longer service life of the vehicle, we urge you to follow the instructions and warnings contained in this Operator's Manual. Ignoring them could result in damage to the vehicle or personal injury to you or others. Vehicle damage caused by failure to follow instructions is not covered by the Mercedes-Benz Limited Warranty. Vehicle equipment This Operator's Manual describes all models and all standard and optional equipment of your vehicle available at the time of publication of the Operator's Manual. Country-specific differences are possible. Please note that your vehicle may not be equipped with all features described. This also applies to safety-related systems and functions. The equipment in your vehicle may therefore differ from that shown in the descriptions and illustrations. All the systems found in your vehicle are listed in the original purchase agreement of your vehicle. Should you have any questions concerning equipment and operation, please consult an authorized Mercedes-Benz Center. The Operating Instructions and the Maintenance Booklet are important documents and should be kept in the vehicle. Service and vehicle operation Service and literature Your vehicle is covered under the terms of the warranties printed in the Service and Warranty Information booklet. Your authorized Mercedes-Benz Center will exchange or repair any defective parts originally installed in the vehicle in accordance with the terms of the following warranties: RNew Vehicle Limited Warranty REmission Systems Warranty REmission Performance Warranty RCalifornia, Connecticut, Maine, Massachusetts, New York, Pennsylvania, Rhode Island and Vermont Emission Control Systems Warranty RState Warranty Enforcement Laws (Lemon Laws) Introduction 21 Information for customers in California Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease price, if after a reasonable number of repair attempts Mercedes-Benz USA, LLC and/or its authorized repair or service facilities fail to fix one or more substantial defects or malfunctions in the vehicle that are covered by its express warranty. During the period of 18 months from original delivery of the vehicle or the accumulation of 18 000 miles (approximately 29 000 km) on the odometer of the vehicle, whichever occurs first, a reasonable number of repair attempts is presumed for a retail buyer or lessee if one or more of the following occurs: (1) the same substantial defect or malfunction results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven, that defect or malfunction has been subject to repair two or more times, and you have directly notified Mercedes-Benz USA, LLC in writing of the need for its repair. (2) the same substantial defect or malfunction of a less serious nature than category (1) has been subject to repair four or more times and you have directly notified Mercedes-Benz in writing of the need for its repair. (3) the vehicle is out of service by reason of repair of the same or different substantial defects or malfunctions for a cumulative total of more than 30 calendar days. Please send your written notice to: Mercedes-Benz USA, LLC Customer Assistance Center One Mercedes Drive Montvale, NJ 07645-0350 Maintenance The Service and Warranty Booklet describes all the necessary maintenance work which should be done at regular intervals. Always have the Service and Warranty Booklet with you when you bring the vehicle to an authorized Mercedes-Benz Center. The service advisor will record every service for you in the Service and Warranty Booklet. Roadside Assistance The Mercedes-Benz Roadside Assistance Program offers technical help in the event of a breakdown. Calls to the toll-free Roadside Assistance Hotline are answered by our agents 24 hours a day, 365 days a year. 1-800-FOR-MERCedes(1-800-367-6372) (USA) 1-800-387-0100 (Canada) For additional information, refer to the Mercedes-Benz Roadside Assistance Program brochure (USA) or the "Roadside Assistance" section in the Service and Warranty booklet (Canada). You will find both in your vehicle literature portfolio. Change of address or change of ownership In the event of a change of address, please send us the "Change of Address Notice" found in the Service and Warranty Information Booklet, or simply call the Mercedes-Benz Customer Assistance Center (in the USA) at the hotline number 1-800-FOR-MERCedes(1-800-367-6372) or Customer Service Center (in Canada) at 1-800-387-0100. This will assist us in contacting you in a timely manner should the need arise. If you sell your Mercedes, please leave the entire literature in the vehicle so that it is available to the next owner. 22 Introduction If you bought this vehicle used, be sure to send in the "Notice of Purchase of Used Car" found in the Service and Warranty Information Booklet, or call the Mercedes- Benz Customer Assistance Center (in the USA) at 1-800-FOR-MERCedes(1-800-367-6372) or Customer Service (in Canada) at 1-800-387-0100. Vehicle operation outside the USA and Canada If you plan to operate your vehicle in foreign countries, please be aware that: Rservice facilities or replacement parts may not be readily available. Runleaded fuel for vehicles with a catalytic converter may not be available. Leaded fuel may cause damage to the catalytic converter. Rthe fuel may have a considerably lower octane rating. Unsuitable fuel can cause engine damage. Some Mercedes-Benz models are available for delivery in Europe through our European Delivery Program. For details, consult an authorized Mercedes-Benz Center or write to one of the following addresses. In the USA Mercedes-Benz USA, LLC European Delivery Department One Mercedes Drive Montvale, NJ 07645-0350 In Canada Mercedes-Benz Canada, Inc. European Delivery Department 98 Vanderhoof Avenue Toronto, Ontario M4G 4C9 Operating safety Safety notes G WARNING Work improperly carried out on electronic components and associated software could cause them to cease functioning. Because the vehicle's electronic components are interconnected, any modifications made may produce an undesired effect on other systems. Electronic malfunctions could seriously impair the operating safety of your vehicle. Contact an authorized Mercedes-Benz Center for repairs or modifications to electronic components. Other improper work or modifications on the vehicle could also have a negative impact on the operating safety of the vehicle. Some safety systems only function when the engine is running. You should therefore never turn off the engine while driving. G WARNING Heavy blows against the vehicle underbody or tires/wheels may cause serious damage and impair the operating safety of your vehicle. Such blows can be caused, for example, by running over an obstacle, road debris or a pothole. If you feel a sudden significant vibration or ride disturbance, or you suspect that damage to your vehicle has occurred: Rturn on your hazard warning flashers. Rslow down carefully. Rdrive with caution to an area which is a safe distance from the road. Inspect the vehicle underbody and tires/ wheels for possible damage. If the vehicle appears unsafe, have it towed to the nearest authorized Mercedes-Benz Center or other qualified maintenance or repair facility for further inspection or repairs. Qualified specialist workshop An authorized Mercedes-Benz Center is a qualified specialist workshop. It has the necessary specialist knowledge, tools and qualifications to correctly carry out the work required on your vehicle. This is especially the case for work relevant to safety. Observe the notes in the service booklet. Always have the following work carried out at an authorized Mercedes-Benz Center: Rwork relevant to safety Rservice and maintenance work Rrepair work Ralterations, installation work and modifications Rwork on electronic components Proper use G WARNING There are various warning stickers affixed to your vehicle. Their purpose is to alert you and others to various dangers. Therefore, do not remove any warning stickers unless the sticker clearly states that you may do so. If you remove any warning stickers, you or others could fail to recognize certain dangers and be injured. The proper use of the vehicle requires that you familiarize yourself with the following information and rules: Rsafety notes in this Operator's Manual Rtechnical data in this Operator's Manual Rtraffic rules and regulations Rlaws and safety standards pertaining to motor vehicles Problems with your vehicle If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to Introduction 23 contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses. In the USA Customer Assistance Center Mercedes-Benz USA, LLC One Mercedes Drive Montvale, NJ 07645-0350 In Canada Customer Relations Department

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2012 Mercedes-benz E Class Coupe and Cabriolet Owners Manual