2007 GMC Acadia Owners Manual

conditions such as ice and dust. Always wash your vehicle’s chrome with soap and water after exposure.

484

If you use strong soaps, chemicals,

Notice: abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only approved cleaners on aluminum or chrome-plated wheels. The surface of these wheels is similar to the painted surface of your vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only. Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application.

Notice: If you drive your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes.

Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle.

485

Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty.

Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/ retailer. Larger areas of finish damage can be corrected in your dealer’s/retailer’s body and paint shop.

486

Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this for you. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.

Vehicle Care/Appearance Materials

Description

Usage

Description

Polishing Cloth Wax-Treated Tar and Road Oil Remover Chrome Cleaner and Polish White Sidewall Tire Cleaner Vinyl Cleaner

Glass Cleaner

Chrome and Wire Wheel Cleaner

Finish Enhancer

Usage

Swirl Remover Polish

Interior and exterior polishing cloth. Removes tar, road oil, and asphalt. Use on chrome or stainless steel. Removes soil and black marks from whitewalls. Cleans vinyl. Removes dirt, grime, smoke and fingerprints. Removes dirt and grime from chrome wheels and wire wheel covers. Removes dust, fingerprints, and surface contaminants. Spray on and wipe off.

Cleaner Wax

Foaming Tire Shine Low Gloss

Wash Wax Concentrate

Spot Lifter

Odor Eliminator

Removes swirl marks, fine scratches, and other light surface contamination. Removes light scratches and protects finish. Cleans, shines, and protects in one step. No wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly removes spots and stains from carpets, vinyl, and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.

487

Vehicle Identification

Vehicle Identification Number (VIN)

This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Certification/Tire and Service Parts labels and the certificates of title and registration.

Engine Identification The eighth character in the VIN is the engine code. This code helps you identify your vehicle’s engine, specifications, and replacement parts.

Service Parts Identification Label This label is on the inside of the glove box. It is very helpful if you ever need to order parts. The label has the following information: (cid:129) Vehicle Identification Number (VIN) (cid:129) Model designation (cid:129) Paint information (cid:129) Production options and special equipment Do not remove this label from the vehicle.

488

Electrical System

High Voltage Devices and Wiring

{CAUTION:

Exposure to high voltage can cause shock, burns, and even death. The high voltage systems in your vehicle can only be serviced by technicians with special training. High voltage devices are identified by labels. Do not remove, open, take apart, or modify these devices. High voltage cable or wiring has orange covering. Do not probe, tamper with, cut, or modify high voltage cable or wiring.

Add-On Electrical Equipment Notice: Do not add anything electrical to your vehicle unless you check with your dealer/retailer first. Some electrical equipment can damage your vehicle and the damage would not be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain your vehicle’s battery, even if your vehicle is not operating. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 90.

489

Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and do not have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without, like the radio or cigarette lighter, and use its fuse if it is the correct amperage. Replace it as soon as you can.

Instrument Panel Fuse Block The instrument panel fuse block is located under the instrument panel on the passenger side of the vehicle. Pull down on the cover to access the fuse block.

Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow or ice, the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed.

Power Windows and Other Power Options Circuit breakers in the fuse panel protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed.

Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links. This greatly reduces the chance of fires caused by electrical problems.

490

Steering Wheel Illumination

Usage

Front Windshield Wiper Spare Front Heated Seats

Fuses FRT/WSW SPARE HTD/SEAT STR/WHL/ ILLUM MSM PWR/MIRRORS Power Mirrors DR/LCK AIRBAG LT/TRN/SIG REAR WIPER

Memory Seat Module

Door Locks Airbag System Driver’s Side Turn Signal Rear Window Wiper PassKey Module, Body Control Module

PWR MOD

BCK/UP/STOP Back-up Lamps, Stoplamps HVAC DISPLAY RT/TRN/SIG

Climate Control System Display Passenger’s Side Turn Signal

Fuse Side

491

Fuses

Usage

Daytime Running Lamps Radio Power Mirrors, Liftgate Release Daytime Running Lamps 2

DRL* RADIO PDM DRL 2** INFOTAINMENT Infotainment System Body Control Module BCM Spare SPARE CTSY Dome Lamps INADV/ PWR/LED ONSTR/VENT AMP

Emissions Audio Amplifier

Interior Lamps

Harness Connector

Usage

BODY

Harness Connector

492

Relay Side

Underhood Fuse Block The underhood fuse block is located in the engine compartment, on the passenger’s side of the vehicle.

Lift the cover for access to the fuse/relay block.

Relays

Usage

LT/PWR/SEAT Driver’s Side Power Seat Relay RT/PWR/SEAT Passenger’s Side Power Seat Relay PWR/WNDW Power Windows Relay PWR/COLUMN Power Steering Column Relay

L/GATE

LCK

Liftgate Relay Power Lock Relay

REAR/WSW Rear Window Washer Relay

UNLCK DRL2

LT/UNLCK

DRL

SPARE

FRT/WSW

Power Unlock Relay Daytime Running Lamps 2 Relay Driver’s Side Unlock Relay Daytime Running Lamps Relay Spare Front Windshield Washer Relay

493

To remove fuses, hold the end of the fuse between your thumb and index finger and pull straight out.

494

Usage

Left Parking Lamp Right Parking Lamp

Trailer Parking Lamps

Airbag System Powertrain Control Module Ignition Adaptive Forward Lighting System Transmission

Rear Camera

Fuses LT PRK RT PRK

TRLR PRK

LAMP AIRBAG PCM IGN

AFS

TRANS REAR

CAMERA

EMISSION 1
TRLR BRK

AWD

Anti-lock Brakes System 2
Trailer Brake All-Wheel-Drive System Trailer Power

TRLR PWR EVEN COILS Even Injector Coils

RR HVAC

SPARE

Rear Climate Control System Spare

ODD COILS Odd Injector Coils

SPARE

Spare

LT HI BEAM Left High-Beam Headlamp

SPARE LT TRLR STOP/TRN EMISSION 2

Spare Trailer Left Stoplamp and Turn Signal Emission 2

Fuses ECM

Usage Engine Control Module

RT HI BEAM Right High-Beam Headlamp RVC SNSR RT TRLR STOP/TRN

Regulated Voltage Control Sensor Trailer Right Stoplamp and Turn Signal Engine Control Module 1
Spare

ECM 1
SPARE

WPR/WSW Windshield Wiper/Washer

SPARE

Spare

PWR OUTLET Power Outlet AUX POWER Auxiliary Power RT LO BEAM Right Low-Beam Headlamp

RR APO

Rear Accessory Power Outlet

LT LO BEAM Left Low-Beam Headlamp

TCM

Transmission Control Module

TRLR BCK/UP Trailer Back-up Lamps

HTD MIR ABS MTR FOG LAMP

HORN

A/C CLTCH FUEL PUMP

SPARE

Heated Outside Rearview Mirror Anti-lock Brake System Motor Fog Lamps Horn Air Conditioning Clutch Fuel Pump Spare

495

J-Case Fuses

Usage

FAN 2

Cooling Fan 2
PWR L/GATE Power Liftgate Cooling Fan 1

FAN 1

HVAC BLWR Climate Control System Blower

Starter Battery 2
Heated Windshield Washer System Battery 1
Battery 3
Anti-lock Brake System Motor Rear Defogger

Sunroof, Sunshade

Usage

Cooling Fan 3
Cooling Fan 2
Park Lamp Cooling Fan 1

STRTR BATT 2

HTD WASH

BATT 1
BATT 3
ABS MTR RR DEFOG

S/ROOF/

SUNSHADE

Relays FAN 3
FAN 2

PRK LAMP

FAN 1

496

Relays RT TRLR STOP/TRN LT TRLR STOP/TRN

IGN CRNK

PWR/TRN HI BEAM

WPR

WPR HI

SPARE

FOG LAMP

HORN

A/C CMPRSR

CLTCH

Usage

Trailer Right Stoplamp and Turn Signal Trailer Left Stoplamp and Turn Signal Ignition Main Switched Power Powertrain High-Beam Headlamps Windshield Wiper Windshield Wiper High Speed Rear Window Defogger

Low-Beam Headlamps Spare Fog Lamps Horn

RR DEFOG HID/LO BEAM High Intensity Discharge (HID)

Air Conditioning Compressor Clutch

FUEL PUMP TRLR BCK/UP Trailer Back-up Lamps

Fuel Pump

Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 511 for more information.

Application

Air Conditioning Refrigerant R134a

Capacities

English

Metric

For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer/retailer for more

information.

Cooling System Engine Oil with Filter Fuel Tank Transmission Fluid Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

12.0 qt 5.5 qt 22.0 gal 9.5 qt 140 lb ft

11.4 L 5.2 L 83.3 L 9.0 L

190 Y

Engine Specifications

Engine 3.6L V6

VIN Code

Transmission

Automatic

Spark Plug Gap

0.043 inches (1.10 mm)

497

✍ NOTES

498

Section 6

Maintenance Schedule

Maintenance Schedule ................................ 500
Introduction ............................................... 500
Maintenance Requirements ........................ 500
Your Vehicle and the Environment ............ 500
Using the Maintenance Schedule ............... 501
Scheduled Maintenance ............................. 502
Additional Required Services ..................... 504
Maintenance Footnotes .............................. 506

Owner Checks and Services ..................... 507
At Each Fuel Fill ....................................... 508
At Least Once a Month ............................. 508
At Least Once a Year ............................... 509
Recommended Fluids and Lubricants ........ 511
Normal Maintenance Replacement Parts ..... 512
Engine Drive Belt Routing ......................... 513
Maintenance Record .................................. 514

499

Maintenance Schedule

Introduction Important: Keep engine oil at the proper level and change as recommended.

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer/retailer for details.

Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance might not be covered by warranty.

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.

500

Using the Maintenance Schedule We want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your dealer/retailer. This schedule is for vehicles that:

carry passengers and cargo within recommended limits. You will find these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 361. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 388.

The services in Scheduled Maintenance on page 502 should be performed when indicated. See Additional Required Services on page 504 and Maintenance Footnotes on page 506 for further information.

{CAUTION:

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 386.

Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your dealer/retailer do these jobs.

501

(cid:129) (cid:129) (cid:129) When you go to your dealer/retailer for your service needs, you will know that trained and supported service technicians will perform the work using genuine parts. If you want to purchase service information, see Service Publications Ordering Information on page 535. Owner Checks and Services on page 507 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 511 and Normal Maintenance Replacement Parts on page 512. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine parts from your dealer/retailer.

Scheduled Maintenance When the CHANGE ENGINE OIL SOON message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system might not indicate that vehicle service is necessary for over a year. However, the engine oil and filter must be changed at least once a year and at this time the system must be reset. Your dealer/retailer has trained service technicians who will perform this work using genuine parts and reset the system. If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 400 for information on the Engine Oil Life System and resetting the system.

502

When the CHANGE ENGINE OIL SOON message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often.

Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL SOON message comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year.

Scheduled Maintenance

Service

Maintenance I Maintenance II

Change engine oil and filter. See Engine Oil on page 397. Reset oil life system. See Engine Oil Life System on page 400. An Emission Control Service. Visually check for any leaks or damage. See footnote (g). Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 402. See footnote (l). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 448 and “Tire Wear Inspection” in At Least Once a Month on page 508. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed.

•

•

•

•

•

•

•

•

•

•

•

503

Scheduled Maintenance (cont’d) Service

Maintenance I Maintenance II

Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transmission fluid level and add fluid as needed. Inspect throttle system. See footnote (j).

•

•

• • • • • • •

Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.

Service and Miles (Kilometers)

Additional Required Services 75,000

25,000
(40 000)

50,000
(80 000)

(120 000)

100,000
(160 000)

125,000
(200 000)

150,000
(240 000)

Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components.

•

•

•

•

•

•

•

•

•

•

•

•

504

Additional Required Services (cont’d)

Service and Miles (Kilometers)

Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 402. Change automatic transmission fluid (severe service). See footnote (h). Change automatic transmission fluid (normal service). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (k).

25,000
(40 000)

50,000
(80 000)

75,000

(120 000)

100,000
(160 000)

125,000
(200 000)

150,000
(240 000)

•

•

•

•

•

•

•

•

•

•

505

Maintenance Footnotes (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. Check parking brake adjustment. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings and clamps; replace with genuine parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year.

506

(d) Inspect wiper blades for wear, cracking, or contamination. Clean the windshield and wiper blades, if contaminated. Replace wiper blades that are worn or damaged. See Windshield Wiper Blade Replacement on page 434 and Windshield, Backglass, and Wiper Blades on page 484 for more information. (e) Make sure the safety belt reminder light and all belts, buckles, latch plates, retractors, and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. The airbag system does not need regular maintenance. (f) Lubricate all key lock cylinders, hood latch assemblies, secondary latches, pivots, spring anchor and release pawl, hood and door hinges, rear folding seats, and liftgate hinges. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak.

(g) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (h) Change automatic transmission fluid if the vehicle is mainly driven under one or more of these conditions:

− In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or

delivery service.

(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer/retailer perform this service. See Engine Coolant on page 406 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap.

(j) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables. (k) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. (l) If you drive regularly under dusty conditions, inspect the filter at each engine oil change.

Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your dealer/retailer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 511.

507

At Least Once a Month Tire Inflation Check Inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 442. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 458. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 448.

It is important to check the engine oil

At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 397 for further details. Notice: regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 406 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.

508

At Least Once a Year Starter Switch Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough

room around the vehicle.

2. Firmly apply both the parking brake and the

regular brake. See Parking Brake on page 134. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your dealer/retailer for service.

Automatic Transmission Shift Lock Control System Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough

room around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See Parking

Brake on page 134. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the ignition to ON,

but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your dealer/retailer for service.

509

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. (cid:129) To check the parking brake’s holding ability:

With the engine running and the transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

(cid:129) To check the PARK (P) mechanism’s holding

ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Contact your dealer/retailer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to OFF in each shift lever position. (cid:129) The ignition should turn to OFF only when the

shift lever is in PARK (P).

(cid:129) The ignition key should come out only in OFF. Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission Park (P) Mechanism Check

{CAUTION:

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

510

Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.

Usage

Engine Oil

Engine Coolant

Hydraulic Brake

System

Windshield

Washer

Power Steering

System

Automatic

Transmission

Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 397. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 406. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.

GM Optikleen® Washer Solvent.

GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid.

Usage

Key Lock Cylinders

Fluid/Lubricant

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Carrier

Assembly — Differential (Rear Drive Module) and

Transfer

Case (Power Transfer Unit) Hood Latch Assembly, Secondary

Latch, Pivots,

Spring

Anchor, and Release Pawl

Hood and

Door Hinges

and Rear

Folding Seat

Weatherstrip Conditioning

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115.

Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).

511

Normal Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer.

Part

Part Number

ACDelco® Part Number

Engine Air Cleaner/Filter

Engine Oil Filter

Spark Plugs

Windshield Wiper Blades

Right – 20.8 inches (53. cm)

Left – 24.6 inches (62.5 cm)

Rear–11.6 inches (30.0 cm)

15278634

89017524

12611882

15254804

15254805

15276259

—

PF48

41-107

—

—

—

512

Engine Drive Belt Routing 3.6L V6 Engine

513

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 500. Any additional information from Owner Checks and Services on page 507 can be added on the following record pages. You should retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record

514

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

515

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

516

Section 7

Customer Assistance Information

Customer Assistance and Information ....... 518
Customer Satisfaction Procedure ............... 518
Online Owner Center ................................. 521
Customer Assistance for Text Telephone

(TTY) Users ........................................... 522
Customer Assistance Offices ..................... 522
GM Mobility Reimbursement Program ........ 523
Roadside Assistance Program ................... 524
Courtesy Transportation ............................. 527
Collision Damage Repair ........................... 530
Reporting Safety Defects ............................ 533

Reporting Safety Defects to the

United States Government ..................... 533

Reporting Safety Defects to the

Canadian Government ............................ 534

Reporting Safety Defects to

General Motors ...................................... 534

Service Publications Ordering

Information ............................................. 535
Vehicle Data Recording and Privacy ......... 536
Event Data Recorders ............................... 537
OnStar ...................................................... 538
Navigation System ..................................... 538
Radio Frequency Identification (RFID) ........ 538

517

Customer Assistance and Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.

STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., contact the GMC Consumer Relations Manager by calling 1-800-GMC-8782 (1-800-462-8782, Customer Assistance prompt). In Canada, contact General Motors of Canada Customer Communication by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identification Number (VIN). This is

available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

(cid:129) Dealership name and location. (cid:129) Vehicle delivery date and present mileage.

518

When contacting GMC, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filling out a court action, use of the program is free of charge and

your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

519

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you can call the General Motors Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:

Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100

Your inquiry should be accompanied by your Vehicle Identification Number (VIN).

520

Online Owner Center Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:129) Get e-mail service reminders. (cid:129) Access information about your specific vehicle, including tips and videos and an electronic version of this owner manual. (cid:129) Keep track of your vehicle’s service history

and maintenance schedule.

(cid:129) Find GM dealers/retailers for service

nationwide.

(cid:129) Receive special promotions and privileges

only available to members.

Refer to www.MyGMLink.com on the web for updated information and to register your vehicle.

My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to:

− My Showroom: Find and save information on

vehicles and current offers in your area.

− My Dealers/Retailers: Save details such as

address and phone number for each of your preferred GM Dealers or Retailers.

− My Driveway: Receive service reminders and

helpful advice on owning and maintaining your vehicle.

− My Preferences: Manage your profile,

subscribe to E-News and use tools and forms with greater ease.

To sign up to My GM Canada, visit the My GM Canada section within www.gmcanada.com.

521

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use the Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with GMC by dialing: 1-800-GMC-8583 (462-8583). (TTY users in Canada can dial 1-800-263-3830.)

Customer Assistance Offices GMC encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail GMC, the letter should be addressed to: United States

GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172

www.GMC.com 1-800-GMC-8782 (462-8782) 1-800-GMC-8583 (462-8583) (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-GMC-8782
(462-8782) Fax Number: 313-381-0022

From Puerto Rico

1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022

U.S. Virgin Islands: 1-800-496-9994
Fax Number: 313-381-0022

Canada

General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

522

All Overseas Locations Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800

GM Mobility Reimbursement Program

This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

523

Roadside Assistance Program In the U.S. call, 1-800-GMC-8782
(1-800-462-8782). In Canada, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. As the owner of a new GMC vehicle, you are automatically enrolled in the GMC Roadside Assistance program. This value-added service is intended to provide you with peace of mind as you drive in the city or travel the open road. Who is Covered? Roadside Assistance coverage is for the vehicle operator, regardless of ownership. A person driving this vehicle without the consent of the owner is not eligible for coverage.

The following services are provided in the U.S. during the Bumper-to-Bumper warranty period and, in Canada, during the Base Warranty coverage period of the New Vehicle Limited Warranty, up to a maximum coverage of $100. (cid:129) Fuel Delivery: Delivery of enough fuel for the customer to get to the nearest service station (approximately $5 in the U.S. and 10 litres in Canada). Service to provide diesel may be restricted. For safety reasons, propane and other alternative fuels will not be provided through this service.

(cid:129) Lock-out Service: To ensure security, the driver must present the vehicle registration and personal ID before lock-out service is provided. Lock-out service will be covered at no charge if you are unable to gain entry into your vehicle.

524

(cid:129) Emergency Tow From a Public Roadway or

Highway: Tow to the nearest dealership/ retailer for warranty service or in the event of a vehicle-disabling accident. Winch-out assistance when the vehicle is mired in sand, mud, or snow.

(cid:129) Flat Tire Change: Installation of a spare tire

in good condition, when equipped and properly inflated, will be covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure. Jump Start: No-start occurrences which require a battery jump start will be covered at no charge.

(cid:129) Trip Routing: Your Roadside Assistance

Representative can provide you with specific information regarding this feature. (cid:129) Trip Interruption Expense Benefits: Your

Roadside Assistance Representative can provide you with specific information regarding this feature.

Additional Services for Canadian Customers (cid:129) Trip Routing Service: Upon request,

Roadside Assistance will send you detailed, computer- personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in North America, along with any helpful travel information we may have pertaining to your trip. To request this service, please call us toll-free at 1-800-268-6800. We will make every attempt to send your personalized trip routing as quickly as possible, but it is best to allow three weeks before your planned departure date. Trip routing requests will be limited to six per calendar year.

525

(cid:129) (cid:129) Trip Interruption Benefits and Assistance:

In the event of a warranty related vehicle disablement, while en route and over 250 kilometres from original point of departure, you may qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500 for (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate ground transportation (maximum of $40/day). This benefit is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired. Pre-authorization, original detailed receipts, and a copy of the repair order are required. Once authorization has been given, your advisor will help you make any necessary arrangements and explain how to claim for trip interruption expense assistance.

(cid:129) Alternative Service: There may be times, when Roadside Assistance cannot provide timely assistance, your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100 upon submission of the original receipt to Roadside Assistance.

In many instances, mechanical failures are covered under GMC’s Bumper-to-Bumper warranty. However, when other services are utilized, our Roadside Assistance Representatives will explain any payment obligations you might incur. For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: (cid:129) Your name, home address, and home

telephone number.

(cid:129) Telephone number of your location.

Location of the vehicle.

(cid:129) Model, year, color, and license plate number

of the vehicle.

(cid:129) Odometer reading, Vehicle Identification

Number (VIN) and delivery date of the vehicle.

(cid:129) Description of the problem. While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away. U.S. customers call GMC Roadside Assistance: 1-800-462-8782, text telephone (TTY) users, call 1-888-889-2438. Canadian customers call 1-800-268-6800.

526

(cid:129) GMC and General Motors of Canada Limited reserve the right to limit services or reimbursement to an owner or driver when, in their sole discretion, the claims become excessive in frequency or type of occurrence. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. GMC and General Motors of Canada reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Towing and Road Service Exclusions Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway or highway, fines, impound towing caused by a violation of local, Municipal, State, Provincial, or Federal law, and mounting, dismounting or changing of snow tires, chains, or other traction devices.

Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. For warranty repairs during the Bumper-to-Bumper (U.S.) or Base Warranty Coverage period (Canada), provided by the New Vehicle Limited Warranty, interim transportation may be available under the Courtesy Transportation program. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty and is available only at participating dealers. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

527

Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair.

Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation and participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters for the dealer’s area.

528

Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used as “shuttle service”, the reimbursement is limited to the associated shuttle allowance and must be supported by original receipts. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and

may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

529

Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to assure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior accidents. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may

be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment.

530

Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs.

If an Accident Occurs Here is what to do if you are involved in an accident. (cid:129) Try to relax and then check to make sure you

are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call 911 for help. Do not leave the scene of an accident until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.

(cid:129) Give only the necessary and requested

information to police and other parties involved in the accident. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the accident. This will help guard against post-accident legal action. If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 524 for more information.

531

(cid:129) (cid:129) If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number.

(cid:129) Remove any valuables from your vehicle before

it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.

(cid:129) Gather the important information you will need

from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle.

If possible, call your insurance company from the scene of the accident. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable.

(cid:129) Choose a reputable collision repair facility for

your vehicle. Whether you select a dealer/ retailer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time.

(cid:129) Once you have an estimate, read it carefully

and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity.

532

(cid:129) (cid:129) Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company.

In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits. Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer/retailer, or General Motors.

533

Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you will notify us. Please call us at 1-800-GMC-8782 (1-800-462-8782), or write:

GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172

In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French). Or, write:

General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to:

Administrator, NHTSA 400 Seventh Street, SW. Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may call them at 1-800-333-0510 or write to:

Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9

534

Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc. Transmission, Transaxle, Transfer Case Unit Repair Manual This manual provides information on unit repair service procedures, adjustments, and specifications for GM transmissions, transaxles, and transfer cases. Service Bulletins Service Bulletins give technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle.

In Canada, the service bulletin reference number can be obtained by contacting your General Motors dealer or by calling 1-800-GM-DRIVE (1-800-463-7483). This reference number is needed to order the service bulletin from Helm, Inc. RETAIL SELL PRICE: $6.00 US + Processing Fee Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The owner manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 US + Processing Fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 US + Processing Fee

535

Vehicle Data Recording and Privacy Your GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide anti-lock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings.

Current and Past Model Order Forms Technical Service Bulletins and Manuals are available for current and past model GM vehicles. To request an order form, specify year and model name of the vehicle. ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on