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User Preferences: Press OK to select and enter the menu. Scroll to select from:

Run Report?

Vehicle Health Report options Automatic Reports: Press OK to and select On or Off. Select On to have SYNC automatically prompt you to run a health report at certain mileage intervals.* Mileage Intervals: Press OK. Scroll to select between 5000, 7500 or 10000-mile intervals and press OK to make your selection. Return: Press OK to exit the menu. Press OK for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls and other field service actions and vehicle inspec- tion items that still need servicing from an authorized dealer. Exit the current menu.

Return *You must first turn this feature on before you can select the desired mileage interval.

Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information.

SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, Unites States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC™ With Your Phone (page 271).

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Connecting to SYNC Services Using Voice Commands 1. Press the voice button. 2. When prompted, say "Services". This

initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone.

3. Once you connect to the service, follow

the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.

4. Say, "Services" to return to the Services

main menu or for help, say, "Help". Connecting to SYNC Services Using the Phone Menu 1. Press the phone button to enter the

phone menu.

2. Scroll to Services. 3. Press OK to confirm and enter the

Services menu. The display indicates the system is connecting.

4. Press OK. SYNC initiates the call to the

Services portal.

5. Once you connect to the service, follow

the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.

6. Say, "Services" to return to the Services

main menu or for help, say, "Help".

Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services. Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, place you in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com.

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Receiving Turn-by-Turn Directions 1. When connected to SYNC Services,

say "Directions" or "Business search". To find the closest business or type of business to your current location, just say "Business search" and then "Search near me". If you need further assistance in finding a location you can say "Operator" at any time within a Directions or Business search to speak with a live operator. The system may prompt you to speak with an operator when it has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/support.

2. Follow the voice prompts to select your

destination. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination.

3. While on an active route, you can select

or say "Route summary" or "Route status" to view the Route Summary turn list or the Route Status ETA. You can also turn voice guidance on or off, cancel the route or update the route.

If you miss a turn, SYNC automatically asks if you want the route updated. Just say, "Yes" when prompted and the system sends a new route to your vehicle. Disconnecting from SYNC Services 1. Press and hold the phone button on

the steering wheel.

2. Say "Goodbye" from the SYNC

Services main menu.

Personalizing

Push to interrupt

Portable

SYNC Services quick tips You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points such as work or home. You can also save favorite information like sports teams or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Press the voice button at any time (while connected to SYNC Services) to interrupt a voice prompt or an audio clip (such as a sports report) and say your voice command. Your subscription is associated with your Bluetooth- enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services.

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SYNC Services quick tips You can even access your account outside your vehicle. Just use the number on your phone's call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available.

SYNC AppLink Note: This feature is only available in the United States. Note: You must pair and connect your smartphone to SYNC to access AppLink. Note: iPhone users need to connect the phone to the USB port in order to start the application. We recommend you lock your iPhone after starting an application. Note: The AppLink feature is not available if your vehicle is equipped with the MyFord Touch or MyLincoln Touch system. Note: Depending on your display type, you can access AppLink from the media menu, the phone menu, or by using voice commands. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. To Access Using the Phone Menu 1. Press the phone button to access the

SYNC phone menu on-screen.

2. Scroll to Mobile Apps and press OK to access a list of available applications.

3. Scroll through the list of available

applications and press OK to select a particular app.

4. Once an app is running through SYNC,

you can access an app’s menu by pressing the MENU button to first access the SYNC menu.

5. Select "SYNC-Media" by pressing OK.

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6. Scroll until " Menu" is displayed (such as, Pandora Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. For more information, please visit www.SYNCMyRide.com.

To Access Using the Media Menu 1. Press the AUX button on the center

2. Press MENU to access the SYNC

console.

menu.

3. Select "SYNC-Media" by pressing OK. 4. Scroll to Mobile Apps and press OK to access a list of available applications.

5. Scroll through the list of available

applications and press OK to select a particular app.

6. Once an app is running through SYNC,

you can access an app’s menu by pressing the MENU button to first access the SYNC menu.

7. Select "SYNC-Media" by pressing OK. 8. Scroll until " Menu" is displayed (such as, Pandora Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. For more information, please visit www.SYNCMyRide.com.

To Access Using Voice Commands 1. Press the voice icon. 2. When prompted, say "Mobile Apps".

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SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, plays from device players, and most USB drives. SYNC also supports the following audio formats MP3, WMA, WAV and ACC. Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. To Connect Using Voice Commands Plug the device into the USB port. See USB Port (page 265).

3. Say the name of the application after

the tone.

4. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, such as "Play Station Quickmix". Say "Help" to discover available voice commands. USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, for example artist and album. Note: The system is capable of indexing up to 6,000 songs. Press the voice button and when prompted say:

Voice command

Action and Description

(USB [stick] | iPod | MP3
[player]) You do not need to say words that appear within square brackets. For example, for where (USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.

You can now play music by saying any of the appropriate voice commands. See Media voice commands.

To Connect Using the System Menu Plug the device into the USB port. See USB Port (page 265). Press the AUX button, then scroll to:

Message

Menu Browse device USB

Action and Description

Press the OK button to enter the media menu. Press the OK button. Press the OK button.

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Message

Action and Description

Depending on how many digital media files are on your connected device, the following message may appear in the radio display. When indexing is complete, the screen returns to the Play menu. Indexing…

Select one of the following: Play all Artist Albums Genres Playlists Tracks Browse USB Similar music Return

Exit the current menu.

What's Playing? When a track is playing, you can ask the system to tell you what is currently playing.

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Press the voice button and when prompted say:

Voice command

Action and Description

The system reads the metadata tags of the playing track, and if the metadata tags are populated, the system will tell you what track is playing.

((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which) (song | track | artist) is this | (who's | who is) playing | (what's | what is) this) You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is. You must say any of the voice commands that appear outside of open and close brackets. For example, where; who plays this (what's | what is) playing, you must say; who plays this (what's or what is) playing.

Voice command

[play] next track play [playlist]

[Play] Previous Folder

[play] previous track play [song | track | title | file]

Refine album ___

repeat (track | song) [on] repeat off (browse | search | show) album

(browse | search | show) all (artist | artists) (browse | search | show) all (genre | genres) (browse | search | show) all (song | songs | title | titles | file | files | track | tracks)

1,2

1,2

1,2

1,2

1,2

1,2

1,2

Media Voice Commands Press the voice button and when prompted say any of the following:

Voice command

(USB [stick] | iPod | MP3 [player]) Autoplay Off Autoplay [on] [Phone] Connections | [Media] Connec- tions | [Bluetooth] Connections pause play play [album] [by [artist]]

1,2

Play all play [artist]

play [genre]

[Play] Next Folder

1,2

1,2

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Voice command

Voice command

shuffle [all] [on] shuffle off

[play] (similar music | more like this) ((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which) (song | track | artist) is this | (who's | who is) playing | (what's | what is) this) 1 is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. 2 This voice command is not available until indexing is complete. 3 This voice command is only available in folder mode.

Voice Command Guide

Voice command

Autoplay [on]

(browse | search | show) all (genre | genres) play [genre]

[play] (similar music | more like this)

(browse | search | show) all (artist | artists) (browse | search | show) all (song | songs | title | titles | file | files | track | tracks) (browse | search | show) album play [artist]

Action and Description

Turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.* The system searches all the data from your indexed music and, if available, begins to play the chosen type of music. You can only play genres of music that are present in the GENRE metadata tags that you have on your digital media player. The system compiles a playlist and then plays music similar to what is currently playing from the USB port using indexed metadata information. The system searches for specific artist information from the music indexed through the USB port. The system searches for specific track information from the music indexed through the USB port.

The system searches for specific album information from the music indexed through the USB port. The system searches for specific artist information from the music indexed through the USB port.

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Voice command

play [song | track | title | file] play [album] [by [artist]]

Refine

Action and Description

The system searches for specific track information from the music indexed through the USB port. The system searches for specific album information from the music indexed through the USB port. This allows you to make your previous command more specific. For example, if you asked to search and play all music by a certain artist, you could then say, refine album and choose a specific album from the list to view. If you then select Play, the system only plays music from that specific album.

*Indexing times can vary from device to device and with regard to the number of songs the system needs to process.

Media Menu Features The media menu allows you to select your media source, how to play your music, for example by artist, genre, shuffle or repeat, and to add, connect or delete devices.

Bluetooth Audio Command Guide Press the voice button and when prompted say any of the following:

Voice command

[Phone] Connections | [Media] Connec- tions | [Bluetooth] Connections pause play [play] next track [play] previous track

Press the AUX button, then scroll to:

Message

Action and Description

Press the OK button to enter the media menu.

Menu Select one of the following: Menu

Play your music by artist, album, genre, playlist, track, similar music or play all music. You can also choose to Explore USB to view the supported digital music files on your playing device.

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Message

Browse device

Action and Description

Select and play music from your USB port, auxiliary input jack or stream music from your Bluetooth-enabled cell phone.

Select one of the following: USB

Bluetooth audio

Line In

Media Player Settings

Select one of the following: Shuffle

Repeat Autoplay

Mobile Apps

Press the OK button to access music plugged into your USB port. You can also plug in devices to charge them (if supported by your device). Once connected, the system indexes any readable media files.1
Press the OK button. This is a phone-dependent feature that allows you to stream music playing on your Bluetooth- enabled phone. If supported by your device, you can press seek to play the previous or next track. Press the OK button to select and play music from your portable music player over your vehicle's speakers.2
Choose to shuffle or repeat your music and select your Autoplay settings. Once you turn these selections on, they remain on until you turn them off. Press SEEK to play the previous or next track.3

Press the OK button to shuffle available media files in the current playlist. To shuffle all media tracks, you must select Play All in the play menu and then select Shuffle. Press the OK button to repeat any song. Press the OK button to turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.4
Interact with SYNC-capable mobile applications on your smartphone.

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Action and Description

Message

Settings

Access available Bluetooth Device menu listings as well as Advanced menu listings. Press OK to exit the media menu.

Exit 1The time required to complete this depends on the size of the media the system needs to index. If autoplay is on, you can listen to media processed during indexing. If autoplay is off, you cannot listen to music until the system finishes indexing media. SYNC is capable of indexing thousands of average size media and notifies you if it reaches the maximum indexing file size. 2If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately. 3Some digital media players require both USB and line in ports to stream data and music separately 4Indexing times can vary from device to device and with regard to the number of songs the system needs to process.

Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device.

Press the AUX button, then scroll to:

If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options: Note: If your digital media player has a power switch, make sure you switch it on before plugging it in.

Message

Action and Description

Press the OK button to enter the media menu.

Menu Select one of the following: Play all

Artist

Press the OK button. The first track title appears in the display. Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Sort all indexed media by artist. Once selected, the system lists and then play all artists and tracks alphabetically. If there are fewer than 255 indexed artists, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically.

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Message

Action and Description

1. Press the OK button. You can select to play all artists or

any indexed artist.

2. Scroll to choose the desired artist. Press the OK button.

Albums

Genres

Playlists

Tracks

Browse USB

Sort all indexed media by albums. If there are fewer than 255
indexed albums, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. You can enter the album menu and

select from playing all albums or from any individual indexed album.

2. Scroll to choose the desired album. Press the OK button.

Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired genre. Press the OK button.

Access your playlists from formats ASX, M3U, WPL or MTP. The system lists your playlists alphabetically in flat-file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired playlist. Press the OK button.

Search for and play a specific indexed track. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired track. Press the OK button.

Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. 1. Press the OK button. 2. Scroll to explore indexed media on your flash drive.

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Message

Similar Music

Action and Description

Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you.* 1. Press the OK button. 2. The system creates a new list of similar songs and begins playing. This feature does not include tracks with incom- plete metadata information. Press the OK button.

Exit the current menu.

Return *With certain playing devices, if your metadata tags are not populated, the tracks are not available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in "Mass Storage Device Mode", they are available in voice recognition, play menu browsing and similar music. The system places Unknown items into any unpopulated metadata tag.

System Settings Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete a device as turn the Bluetooth feature on and off. Press the AUX button, then scroll to:

Message

Action and Description

Menu Settings Bluetooth Devices Select one of the following: Add Device

Press the OK button to enter the media menu. Press the OK button. Press the OK button.

Pair more devices to the system.* 1. Press the OK button. When find SYNC appears in the

display, press the OK button again.

2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the display.

3. When prompted on your phone's six-digit display, enter

the PIN.

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Bluetooth On and Off

SYNC™

Action and Description

Turn the Bluetooth feature on and off.** 1. Press the OK button and scroll to toggle between on and

off.

2. Make a selection, press the OK button.

DEL DEVICE

Delete All

Delete a paired media device. 1. Press the OK button and scroll to select the device. 2. Press the OK button to confirm.

Delete all previously paired devices. 1. Press the OK button. 2. Press the OK button to confirm.

Exit the current menu.

Return *This is a speed-dependent feature. It is only available when your vehicle is traveling at 3
mph (5 km/h) or less. **Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.

Advanced The Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset. In the Advanced settings menu, you can select any of the following

Message

Confirmation Prompts

Action and Description

Have SYNC guide you by asking questions, helpful hints or ask you for a specific action. 1. Press the OK button and scroll to toggle between on and

2. Make a selection, press the OK button. SYNC takes you

back to the Advanced menu.

off.

Language

Choose from the available languages. The displays and prompts are in the selected language.

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Message

Action and Description

1. Press the OK button and scroll through the available

languages.

2. Press the OK button when the desired language appears

in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu.

3.

Factory Defaults

Master reset

Install Applications

Return

Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages and paired devices. 1. Press the OK button. 2. Press the OK button. When restore defaults appears in

the display, press the OK button again to confirm.

Completely erase all information stored on SYNC. All phonebook, call history, text messages and all paired devices will be deleted and the system will return to the factory default settings. Download available software applications through the USB port. Exit the current menu.

SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below.

Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

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Phone issues

Possible cause(s)

The audio control settings on your phone may be affecting SYNC perform- ance. This may be a possible phone malfunction.

This is a phone-dependent feature. This may be a possible phone malfunction.

Issue

There is excessive back- ground noise during a phone call.

During a call, I can hear the other person but they cannot hear me.

SYNC is not able to down- load my phonebook.

The system says Phonebook Downloaded but the phonebook in SYNC is empty or missing contacts.

This may be a limitation on your phone's capability.

Possible solution(s)

Review your phone's manual about audio adjustments.

Try turning off the device, resetting the device, removing the device's battery, then trying again. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact.

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Possible solution(s)

Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again. Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firm- ware. Turn off the Auto phone- book download setting. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again.

SYNC™

Phone issues

Possible cause(s)

Issue

I am having trouble connecting my phone to SYNC.

This is a phone-dependent feature. This may be a possible phone malfunction.

Text messaging is not working on SYNC.

This is a phone-dependent feature. This may be a possible phone malfunction.

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Issue

I am having trouble connecting my device.

USB and media issues

Possible cause(s) This may be a possible device malfunction.

SYNC does not recognize my device when I turn on the car.

This is a device limitation.

Bluetooth audio does not stream.

This is a phone-dependent feature. The device is not connected.

SYNC does not recognize music that is on my device.

Your music files may not contain the correct artist, song title, album or genre information. The file may be corrupted. The song may have copy- right protection, which does not allow it to play.

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Possible solution(s) Try turning off the device, resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Review the device compatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function. Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. Make sure that all song details are populated. Some devices require you to change the USB settings from mass storage to MTP class.

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Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)

Possible cause(s)

Issue

I received a text that I did not activate Vehicle Health Report.

You did not activate your account on the website. You may have the wrong VIN (vehicle identification number) listed.

I am unable to retrieve the report on the website, or I receive a system error.

The preferred dealer information did not load correctly.

I am unable to submit a report.

This could be due to your phone's compatibility. Bad signal strength. You did not register your phone correctly on the website.

I heard a commercial when I tried to use Traffic, Direc- tions and Information.

You did not activate this phone for this service. Your phone has ID blocker active.

This is a free feature, but you must first register online to use it. Make sure that your VIN is correctly listed in your account. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. Update your cellular number in your account on the website. Make sure you have full signal strength and that your Bluetooth volume level has been turned up. Make sure the currently connected phone is registered on your SYNCMyRide account. Try deleting your phone and performing a clean pairing. This is a free feature, but you must first register online to use it. Turn off ID blocker on your phone as the system recog- nizes you by your phone number. Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account.

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Issue

SYNC does not understand what I am saying.

Voice command issues

Possible cause(s)

You may be using the wrong voice commands. You may be speaking too soon or at the wrong time.

SYNC does not understand the name of a song or artist.

You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it.

SYNC does not understand or is calling the wrong contact when I want to make a call.

You may be using the wrong voice commands. You may be saying the name differently than the way you saved it.

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Possible solution(s) Review the phone voice commands and the media voice commands at the beginning of their respective sections. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Review the media voice commands at the beginning of the media section. Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles". If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice commands at the beginning of the phone section.

Issue

SYNC™

Voice command issues

Possible cause(s) The system may not be reading the name the same way you are saying it. Contacts in your phonebook may be very short and similar, or they may contain special characters. Your phonebook contacts may be in CAPS.

Issue

AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not find any applications.

AppLink issues Possible cause(s)

An AppLink capable phone is not connected to SYNC.

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Possible solution(s)

Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting. The system works better if you list full names, such as "Joe Wilson" rather than "Joe". Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them. If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E".

Possible solution(s)

Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is paired and connected to

SYNC™

AppLink issues Possible cause(s)

Issue

My phone is connected, but I still cannot find any apps.

AppLink-enabled apps are not installed and running on your mobile device.

My phone is connected, my app(s) are running, but I still cannot find any apps.

Sometime apps do not properly close and re-open their connection to SYNC, over ignition cycles, for example.

Possible solution(s)

SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable. Ensure you have down- loaded and installed the latest version of the app from your phone's app store. Ensure the app is running on your phone. Some apps require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC.

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SYNC™

AppLink issues Possible cause(s)

Issue

My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps.

There is a bluetooth bug on some order versions of the Android OS that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off bluetooth.

Possible solution(s)

On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu. Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button.

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Issue

My iPhone phone is connected, my app is running, I restarted the app but I still cannot find it on SYNC.

I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very low.

I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu.

SYNC™

AppLink issues Possible cause(s) The USB connection to SYNC may need to be reset.

The bluetooth volume on the phone may be low.

Some Android devices have a limited number of bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu.

Possible solution(s)

Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it. Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone.

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MyFord Touch™

GENERAL INFORMATION

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Message

Item

Phone Navigation Climate Settings

Item

Message

Home Information Entertainment

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This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cell phone, entertainment, information and system settings. The corners display active modes within the menus, for example; your cell phone's status. Note: Some features are not available while your vehicle is moving. Note: You can access the entertainment features for 30 minutes after you switch the ignition off, with no doors open. PHONE Press to select any of the following:

Message

Phone Quick Dial Phonebook History Messaging Settings NAVIGATION Press to select any of the following:

Message

My Home Favorites Previous Destinations Point of Interest Emergency Street Address Intersection

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Message

City Center Map Edit Route Cancel Route CLIMATE Press the corresponding icons to control the following options: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost SETTINGS

Press to select any of the following:

Message

Clock Display Sound Vehicle Settings Help HOME

313

Press to access the home screen.

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ENTERTAINMENT Press to select any of the following:

Message

Note: Depending on your vehicle’s option package and software, the screens may vary in appearance from the descriptions in this section. The features may also be limited depending on the market. Check with an authorized dealer for availability. INFORMATION

Press to select any of the following:

Message

AM FM SIRIUS CD USB BT Stereo SD Card Line In

Services Travel Link Alerts Calendar Apps Where Am I? Using the Audio Controls Depending on your vehicle, it may also have the following controls:

Message

Action and Description

Power Vol Seek Tune Eject

Switch the media features on or off. Adjust the volume of playing media. Use as you normally would in media modes. Use as you normally would in media modes. Eject a CD from the entertainment system.

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Message

Action and Description

Display

Source

Sound

Bass. Treble.

Press this button to switch the display screen off. Press again, or touch the screen to switch the display screen on. Touch the control repeatedly to switch between media modes. Adjust the settings for: • • • Midrange. Balance. • • Fade. • DSP (Digital Signal Processing). • Occupancy Mode. •

Speed Compensated Volume.

Using the Steering Wheel Controls Depending on your vehicle, it may also have the following controls:

Control

Action and Description

VOL Voice

Seek and Phone Accept Seek and Phone Reject

Adjust the volume of playing media. Press to start a voice session. Press again to end an active voice prompt so you can begin speaking. Press and hold to end a voice session. While in radio mode, press to seek between memory presets. While in radio mode, press to seek between memory presets.

Cleaning the Touchscreen Display Use a dry, clean, soft cloth. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display.

Support The SYNC support team is available: • Monday-Saturday, 8:30am-8:00pm

EST.

• United States: 1-888-270-1055
• Canada: 1-800-565-3673
Note: Times are subject to change due to holidays.

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MyFord Touch™

Make sure that you review your device's manual before using it with SYNC. Speed-restricted Features Some features of this system are restricted from use unless your vehicle is stationary. Screens crowded with information, for • example: • Point of Interest reviews and

ratings. SIRIUS Travel Link sports scores.

• • Movie times. •

Ski conditions.

• Any action that requires keyboard use,

for example: entering a navigation destination or editing information.

• All lists are limited, for example: phone

contacts.

See the following chart for more specific examples.

Safety Information

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

• Do not attempt to service or repair the system. Have your vehicle checked by an authorized dealer.

• Do not operate media devices if the

power cables are broken or damaged.

• Make sure the power cables do not

interfere with the safe operation of your vehicle's controls or affect your safe driving abilities. Some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds below 3 mph (5 km/h).

•

Cell phone

System Functionality

Wi-Fi and Wireless

Speed-restricted Features

Pairing a cell phone Adding or editing phonebook contacts Phone contacts and recent phone call entries Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks

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MyFord Touch™

Photos and Graphics Text Messages

Navigation

Speed-restricted Features

Adding or editing wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book or Avoid Area entries

Privacy Information When you connect a cell phone to SYNC, the system creates a profile within your vehicle that links to that cell phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cell phone book, text messages (read and unread), and call history, including history of calls when you did not have your cell phone connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10
minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in your vehicle unless you delete them, and are generally accessible only in your vehicle when your cell phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you carry out a Master Reset to erase all stored information.

System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described without consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911
Assist®, Vehicle Health Report, and Traffic, Directions and Information. Using Voice Commands This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request.

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MyFord Touch™

When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice command session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands

You can say the following voice commands at any time during a voice command session.

Press the voice button and when prompted say:

Voice command

(main menu | start again) (what can I say | available commands) (previous (page | results) | page up)

Voice command

([go] back | return) [main menu | voice] help You can say any of the voice commands that appear within open and close brackets, separated by |. For example, where (cancel | stop | exit) appears you say; cancel or stop or exit. You must say any of the voice commands that appear outside of open and close brackets. For example, what are my (options | choices) appears, you must say; what are my, followed by either options or choices. You do not need to say words that appear within square brackets. For example, for what can I say [available] commands appears, you can say what can I say commands.

What Can I Say? During a voice command session, press the help icon ? in the lower left status bar of the screen, and when prompted say one of the following:

Voice command

(what can I say | avail- able commands)

voice settings help

Action and Description

This provides an on-screen listing of the possible voice commands associated with your current voice command session. This provides a spoken listing of the possible voice commands associated with your current voice command session.

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Voice Commands

(disc | CD [player]) list of commands climate [control] list of commands (nav | navigation) list of commands

(phone | Blackberry | I Phone) list of commands radio list of commands (SD card | memory card) list of commands (Sirius [satellite radio | radio] | sat | satellite radio) list of commands [show] [Sirius] Travel Link list of commands (browse | show | search) (USB [<1- n>] | iPod | MP3 [player]) voice instructions list of commands voice settings list of commands voice settings help * These voice commands are only available when your vehicle is fitted with a navigation system, and the navigation system SD card is in the SD card slot. Voice Command Settings These allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback.

Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken voice commands. • After pressing the voice command icon,

wait until after the tone sounds and Listening appears before saying a voice command. Any voice command spoken prior to this does not register with the system. Speak naturally, without long pauses between words.

•

• At any time, you can interrupt the

system while it is speaking by pressing the voice command icon.

Accessing a List of Available Voice Commands To access a list of available voice commands you can do either of the following. Using the touchscreen, press:

Message

Settings Help Voice Command List Using the steering wheel control, press the voice button and when prompted say one of the following: Voice Commands

(music | audio) [system] list of commands (browse | show | search) list of commands (Bluetooth (audio | stereo) [<1-n>]) list of commands

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MyFord Touch™

Using the steering wheel control, press the voice button and when prompted say one of the following:

Voice command

interaction mode novice interaction mode advanced confirmation prompts on confirmation prompts off phone candidate lists on phone candidate lists off media candidate lists on media candidate lists off voice settings help

Using Voice Commands with the Touchscreen Options The voice command system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is available only when the system displays a list of candidates generated during a voice command session. For example, when entering a street address or trying to call a contact from a cell phone paired to the system.

•

Interaction Mode: Novice mode provides detailed interaction and guidance. Advanced mode has less audible interaction and more tone prompts.

• Confirmation Prompts: The system uses these short questions to confirm your voice command. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm a voice command.

• Phone and Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command.

Using the touchscreen, press the settings icon, then press:

Message

Voice Settings Voice Control Select from the following: Interaction Mode Confirmation Prompts Media Candidate Lists Phone Candidate Lists Voice Control Volume

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MyFord Touch™

SETTINGS

Clock Under this menu, you can set the clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature.

Item

Message

Clock Display Sound Vehicle Settings Help

To make adjustments using the touchscreen, select:

Message

Action and Description

Settings Clock

Press the settings icon. Press the + or - to adjust the time. From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchroniza- tion and have the system automatically update new time zones.

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Message

Action and Description

You can also turn the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date.

Note: You cannot manually set the date. Your vehicle’s GPS does this for you. Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time.

Display

You can adjust the display using the touchscreen or the voice button on the steering wheel controls.

To make adjustments using the touchscreen, select:

Message

Action and Description

Press the settings icon.

Settings Display Then select from the following: Brightness Mode

Make the screen display brighter or dimmer. Allows you to turn the display off. It also allows you to set the screen to a certain brightness or have the system auto- matically change based on the outside light level. If you select AUTO or NIGHT, you have the options of turning the display's Auto Dim feature on or off and changing the Auto Dim Manual Offset feature. Allows you to display the default photo or upload your own.

Edit Wallpaper

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To make adjustments using the voice button, press the button and when prompted, say:

Voice command

display [settings | mode] Uploading Photos for Your Home Screen Wallpaper