2010 Ford Fusion Owners Manual

increased shift efforts, prematurely wear transmission components or damage the transmission. Do not drive with your foot resting on the clutch pedal or use the clutch pedal to hold your vehicle at a standstill while waiting on a hill. These actions will severely reduce the life of the clutch and could nullify a clutch warranty claim.

Recommended shift speeds Do not downshift into 1 (First) when your vehicle is moving faster than 30 mph (48 km/h). This may damage the clutch and/or transmission.

217

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

Upshift according to the following chart:

Upshifts when accelerating (recommended for best fuel

1 - 2
2 - 3
3 - 4
4 - 5
5 - 6

economy) Shift from:

15 mph (24 km/h) 25 mph (40 km/h) 40 mph (64 km/h) 45 mph (72 km/h) 50 mph (80 km/h)

Reverse 1. Make sure that your vehicle is at a complete stop before you shift into R (Reverse). Failure to do so may damage the transmission. 2. Press the clutch pedal to the floor to disengage clutch. 3. Move the gearshift lever into the neutral position and wait at least three seconds before shifting into R (Reverse). 4. Shift into R (Reverse) by pushing the gearshift knob down, then moving the lever fully to the left, then forward.

Note: The gearshift lever can only be moved to R (Reverse) by pushing the knob down before shifting to reverse. This is a lockout feature which protects the transmission from accidentally engaging R (Reverse) when intending to select 1 (First). If R (Reverse) is not fully engaged, press the clutch pedal down and return the gearshift to the neutral position. Release the clutch pedal for a moment, then press it down and shift to R (Reverse) again.

Parking your vehicle 1. Apply the brake and shift into the neutral position. 2. Fully apply the parking brake, then shift into 1 (First). 218

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

3. Turn the ignition off.

WARNING: Do not park your vehicle in Neutral, it may move unexpectedly and injure someone. Use 1 (First) gear and set the

parking brake fully.

Driving

Removing the key Turn the ignition to the off position, and remove the key.

REVERSE SENSING SYSTEM (IF EQUIPPED) The Reverse Sensing System (RSS) sounds a tone to warn the driver of obstacles near the rear bumper when the R (Reverse) is selected and the vehicle is moving at speeds less than 3 mph (5 km/h). The system is not effective at speeds above 3 mph (5 km/h) and may not detect certain angular or moving objects.

WARNING: To help avoid personal injury, please read and understand the limitations of the reverse sensing system as contained in this section. Reverse sensing is only an aid for some (generally large and fixed) objects when moving in reverse on a flat surface at “parking speeds”. Inclement weather may also affect the function of the RSS; this may include reduced performance or a false activation.

WARNING: To help avoid personal injury, always use caution when in R (Reverse) and when using the RSS.

WARNING: This system is not designed to prevent contact with small or moving objects. The system is designed to provide a warning to assist the driver in detecting large stationary objects to avoid damaging the vehicle. The system may not detect smaller objects, particularly those close to the ground.

WARNING: Certain add-on devices such as large trailer hitches, bike or surfboard racks and any device that may block the normal detection zone of the RSS system may create false beeps.

219

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

The RSS detects obstacles up to six feet (two meters) from the rear bumper with a decreased coverage area at the outer corners of the bumper, (refer to the figures for approximate zone coverage areas). As you move closer to the obstacle, the rate of the tone increases. When the obstacle is less than 10 inches (25.0 cm) away, the tone will sound continuously. If the RSS detects a stationary or receding object further than 10 inches (25.0 cm) from the side of the vehicle, the tone will sound for only three seconds. Once the system detects an object approaching, the tone will sound again.

While receiving a warning the radio volume will be reduced to a predetermined level. After the warning goes away, the radio will return to the previous value. The RSS automatically turns on when the gearshift lever is placed in R (Reverse) and the ignition is on. A control in the message center allows the driver to disable the system. Refer to Message center in the Instrument Cluster chapter for more information. Keep the RSS sensors (located on the rear bumper/fascia) free from snow, ice and large accumulations of dirt (do not clean the sensors with sharp objects). If the sensors are covered, it will affect the accuracy of the RSS. If your vehicle sustains damage to the rear bumper/fascia, leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alarms.

220

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

REARVIEW CAMERA SYSTEM (IF EQUIPPED) The rearview camera system, located on the trunk, provides a video image which appears in the rear view mirror or on the navigation screen (if equipped), of the area behind the vehicle. It adds assistance to the driver while reversing or reverse parking the vehicle. To use the camera system, place the transmission in R (Reverse); an image will display in the rear view mirror or on the navigation screen (if equipped). The area displayed on the screen may vary according to the vehicle orientation and/or road condition. • (1) Rear bumper • (2) Red zone • (3) Yellow zone • (4) Green zone Always use caution while backing. Objects in the red zone are closest to your vehicle and objects in the green zone are further away. Objects are getting closer to your vehicle as they move from the green zone to the yellow or red zones. Use the side mirrors and rear view mirror to get better coverage on both sides and rear of the vehicle. Image delay if displayed through the rear view mirror: When shifting out of R (Reverse) and into any other gear, the image in the rear view mirror will remain on for a few seconds before it shuts off to assist in parking or trailer hookup. Image delay if displayed through the navigation screen: After shifting out of R (Reverse) and into any gear other than P (Park), the image in the navigation screen will remain until the vehicle speed reaches 5 mph (8 km/h), only if the rear camera delay feature is on, or until any navigation radio button is pressed. Note: The default setting for the rear camera delay is off. Press the “Settings” button found on the navigation screen to set the rear camera delay feature to on or off. Refer to the Navigation System supplement for more information.

221

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

The camera lens for the camera is located on the trunk. Keep the lens clean so that the video image remains clear and undistorted. Clean the lens with a soft, lint-free cloth and non-abrasive cleaner. Note: If the camera system image is not clear or seems distorted, it may be covered with water droplets, snow, mud or any other substance. If this occurs, clean the camera lens before using the rear view camera system.

WARNING: The camera system is a reverse aid supplement device that still requires the driver to use it in conjunction with

the rear view mirror and the side mirrors for maximum coverage.

WARNING: Objects that are close to either corner of the bumper or under the bumper, might not be seen on the screen

due to the limited coverage of the camera system.

WARNING: Back up as slow as possible since higher speeds might limit your reaction time to stop the vehicle.

WARNING: Do not use the camera system with the trunk open.

If the back end of the vehicle is hit or damaged, then check with your authorized dealer to have your rear view camera checked for proper coverage and operation. Night time and dark area use At night time or in dark areas, the camera system relies on the reverse lamp lighting to produce an image. Therefore it is necessary that both reverse lamps are operating in order to get a clear image in the dark. If either of the lamps are not operating, stop using the camera system, at least in the dark, until the lamp(s) are replaced and functioning. Servicing • If the image comes on while the vehicle is not in R (Reverse), have • If the image is not clear, then check if there is anything covering the lens such as dirt, mud, ice, snow, etc. If the image is still not clear after cleaning, have your system inspected by your authorized dealer.

the system inspected by your authorized dealer.

222

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

BLIND SPOT INFORMATION SYSTEM (BLIS姞) WITH CROSS TRAFFIC ALERT (CTA) (IF EQUIPPED) The BLIS威 is a convenience feature that aids the driver in assessing whether a vehicle is within an area on either side of the vehicle extending rearward from the outside mirrors to approximately 10 feet (three meters) beyond the bumper. This area is referred to as the blind zone. The BLIS威 will alert the driver to the presence of motorized vehicles in these areas while driving on roads and freeways. The system is not designed to prevent contact with other vehicles or objects. The system is designed to provide a warning to assist the driver in detecting vehicles in the blind zones. The system will not detect infrastructure, pedestrians, or cyclists.

WARNING: To help avoid injuries, NEVER use the BLIS威 as a replacement for using the side and rear view mirrors and looking

over your shoulder before changing lanes. BLIS威 is not a replacement for careful driving and only an assist.

The BLIS威 has an yellow indicator (also referred to as the alert) located in the left and right exterior mirrors. When the vehicle is started, the BLIS威 automatically illuminates both indicators for several seconds indicating the system is operating. The first time you place the transmission in D (Drive) after starting the engine and drive forward at a speed greater than 3 mph (5 km/h) the BLIS威 becomes active. Afterwards, the BLIS remains active for all speeds including 0 mph (0 km/h). BLIS威 is also active if the transmission is placed in N (Neutral). If the transmission is shifted out of D (Drive) or N (Neutral) the system will enter the CTA mode (see CTA operation below). Once shifted back in to D (Drive) the BLIS威 mode will activate once driven above 3 mph (5 km/h).

223

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

The BLIS威 will trigger the alert for vehicles that enter your blind zone from the rear or merge in to the blind zone from the side. Vehicles that you pass, or a vehicle that enters the blind zone from the front, will trigger the alert only after the vehicle is present in the blind zone for three seconds. Note: For vehicles that pass through the blind zone quickly, typically less than two seconds, the BLIS威 will not illuminate the alert. The BLIS威 consists of two radar sensors each located rearward of the rear wheel hidden behind the bumper fascia. Do not place any type of bumper sticker in this area. Note: The BLIS威 typically will not detect parked vehicles, humans, animals, or infrastructure (fences, guard rails, trees, etc.). The BLIS威 does not function when the transmission is in R (Reverse) or P (Park). The BLIS威 does not provide any additional warning when your turn signal is activated. BLIS威 detection limitations: Due to the nature of radar technology, there may be certain instances where vehicles entering and exiting the blind spot zones may not be detected. Below is a list of circumstances that may cause non-detection: • Debris build up on the rear quarter panel fascias • Certain maneuvering of vehicles entering and exiting the blind zone • Vehicles passing through the blind zone at very fast rates • Severe weather conditions • When several vehicles forming a convoy pass through the blind zone. BLIS威 False Alerts Due to the nature of radar technology, there may be certain instances when the BLIS威 will alert with no object present in the blind zone. This is known as a false alert. Some level of false alerts are normal. Circumstances that may cause a false alert are guardrails, freeway concrete walls, cyclone fencing, sharp turns around a pole or building, or coming to a stop with a vehicle directly behind but very close. False alerts are temporary and self correct.

224

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

Cross traffic alert (CTA) system operation The CTA system warns the driver of approaching vehicles when R (Reverse) is selected and the vehicle is backing out of a front-in parking spot. It sounds a series of tones and flashes the BLIS威 indicator found on the exterior mirror on the side of the approaching vehicle. Additionally, the message center will display either, VEHICLE COMING FROM RIGHT or VEHICLE COMING FROM LEFT to warn the driver from which direction vehicles are approaching. The system is not designed to prevent contact with other vehicles or objects. The system is designed to provide a warning to assist the driver in detecting vehicles in the blind zones. The system will not detect infrastructure, pedestrians, or bicyclists.

WARNING: To help avoid personal injury, NEVER use the CTA system as a replacement for using the side and rear view mirrors

and looking over your shoulder before backing out of a parking space. CTA is not a replacement for careful driving and only an assist.

The CTA system detects vehicles approaching up to 45 feet (14 meters) away (approximately the width of five parking spaces). Coverage decreases when vehicles and objects in close proximity block the CTA sensors (refer to figure for approximate zone coverage areas [sensor obstructed to vehicle on left]). Backing slowly from the parking spot in these situations helps to increase the sensor coverage and effectiveness.

225

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

CTA coverage also decreases when parking at shallow angles (refer to figure for approximate zone coverage areas [sensor obstructed to vehicle on left]).

(24 km/h)

obstructed by an adjacently parked vehicle or object.

CTA detection limitations: Due to the nature of radar technology, there may be certain instances where vehicles entering and exiting the blind spot zones may not be detected. Below is a list of circumstances that may cause non detection: • Debris build up on the rear quarter panel fascias • The rear quarter panel radar beams are obstructed or partially • Approaching vehicles passing at speeds greater than 15 mph • Severe weather conditions • Driving in reverse faster than 3 mph (5 km/h) • Backing out of an angled parking spot CTA False Alerts Due to the nature of radar technology, there may be certain instances when the BLIS威 will alert with no object present when backing up. This is known as a false alert. Some level of false alerts are normal. Circumstances that may cause a false alert when backing up are backing out of a garage, backing in to a parking space, and objects very close to the sensor. False alerts are temporary and self correct.

226

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

CTA and Reverse Sensing System (RSS) interaction CTA works along with the Reverse Sensing System (RSS) (if equipped). Become familiar with the warning tones of both systems. BLIS威-CTA on/off and disable operation The BLIS威 and/or the CTA can be turned off via the message center. Turning the BLIS威 off does not turn off the CTA and vice-versa. If either the BLIS威 or CTA is turned off, the systems will automatically turn back on at the next ignition key cycle. When either the BLIS威 or CTA is turned off, the message center displays BLIND SPOT SYS OFF and/or CTA SYSTEM OFF. When the BLIS威 or CTA system is off, the driver will not receive alerts. Refer to Message center in the Instrument Cluster chapter. The BLIS威-CTA can be disabled permanently even after an ignition key cycle. This must be done by your dealership service technician. Once either of the systems are disabled, enabling must also be performed at the dealership. When disabled, the message center will display BLIND SPOT DISABLED and/or CTA DISABLED. BLIS威-CTA fault operation If the BLIS威-CTA senses a fault on either the left or right sensor, the BLIS威 alert indicator will go ON and remain ON and the message center will display BLIND SPOT SYSTEM FAULT or CROSS TRAFFIC SYSTEM FAULT. For faults that may cause the associated left or right alert indicator not to illuminate, only the message center faults will occur. Blocked sensor An extreme build up of materials on the left and/or right quarter panel fascias such as mud or snow can cause degraded performance of the BLIS威. Also, heavy rain can cause the same effect. The BLIS威 can detect this degraded performance and issue a blocked warning to the driver via the message center. If condition is determined by the system, the message center displays BLIND SPOT NOT AVAILABLE or CROSS TRAFFIC NOT AVAILABLE warning and the appropriate left and/or right exterior mirror alert indicator will illuminate. The message center warning may be cleared by the driver but the exterior mirror alert indicator will remain illuminated.

227

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

WARNING: Just prior to the system recognizing a blocked condition and alerting the driver, the number of missed objects

will increase. To help avoid injuries, NEVER use the BLIS威 as a replacement for using the side and rear view mirrors and looking over your shoulder before changing lanes. BLIS威 is not a replacement for careful driving and only an assist.

Once blockage is removed, the system will require some driving time and detection of at least two vehicle object prior to realizing it is unblocked, or the driver can cycle the ignition key. If blocked and the ignition key is cycled, the system resets to unblocked. If however blockage is still present after the key cycle, the system will sense again that it is blocked after driving in traffic. The following table lists possible causes and actions for this message being displayed:

Heavy rainfall or heavy snowfall is interfering with the radar signals

The surface of the left or right radar is dirty or obstructed in some way The surface of the left or right radar is not dirty or obstructed

Clean the fascia area in front of the radar, either left or right side, or remove obstruction. Drive normally in traffic for a few minutes to allow the radar to detect that it is no longer blocked. Note: the vehicle must be in D (Drive) and a few vehicles must pass so that the BLIS威 can clear a blocked state. No action required by the driver. The system will automatically go unblocked once the rainfall/snowfall rate decreases or stops. Do not use BLIS威-CTA in heavy rainfall or heavy snowfall. Due to the nature of radar technology, it is possible to get a blockage warning and not be blocked. This is rare and known as a false blockage warning. A false blocked condition will either self clear or clear after a key cycle. Day and night brightness The BLIS威-CTA alert will automatically dim when the headlamp switch is in the parking, on, or autolamp position and night time darkness has been detected by the sun sensor. 228

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

ALL WHEEL DRIVE (AWD) SYSTEM (IF EQUIPPED) Your vehicle may be equipped with a full-time All Wheel Drive (AWD) system. The AWD system is an active system, meaning it not only responds to wheel slip between the front and rear axles but also has the ability to anticipate wheel slip and transfer torque to the rear wheels before slip occurs. The AWD system is active all the time and requires no input from the operator. All components of the AWD system are sealed for life and require no maintenance. Note: When an AWD system fault is present, the warning CHECK AWD will display in the message center. The AWD system is not functioning correctly and defaulted to front wheel drive. When this warning is displayed, have your vehicle serviced at an authorized dealer. If your vehicle is equipped with AWD, a spare tire of a different size other than the tire provided should never be used. A dissimilar spare tire size (other than the spare tire provided) or major dissimilar tire sizes between the front and rear axles could cause the AWD system to stop functioning and default to front wheel drive. Note: Your AWD vehicle is not intended for off-road use. The AWD feature gives your vehicle some limited off-road capabilities in which driving surfaces are relatively level, obstruction-free and otherwise similar to normal on-road driving conditions. Operating your vehicle under other than those conditions could subject the vehicle to excessive stress which might result in damage which is not covered under your warranty.

Driving on slippery surfaces with AWD vehicles AWD vehicles are specially equipped for driving on sand, snow, mud and rough roads and have operating characteristics that are somewhat different from conventional vehicles, both on and off the highway. When driving at slow speeds off-highway under high outside temperatures, use a low gear or (L) when possible. L (Low) gear operation will maximize the engine and transmission cooling capability. Under severe operating conditions, the A/C may cycle on and off to protect overheating of the engine. Basic operating principles • Drive slower in strong crosswinds which can affect the normal steering • Be extremely careful when driving on pavement made slippery by

characteristics of your vehicle.

loose sand, water, gravel, snow or ice.

229

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

If your vehicle goes off the edge of the pavement • If your vehicle goes off the edge of the pavement, slow down, but avoid severe brake application, ease the vehicle back onto the pavement only after reducing your speed. Do not turn the steering wheel too sharply while returning to the road surface.

• It may be safer to stay on the apron or shoulder of the road and slow down gradually before returning to the pavement. You may lose control if you do not slow down or if you turn the steering wheel too sharply or abruptly.

• It often may be less risky to strike small objects, such as highway

reflectors, with minor damage to your vehicle rather than attempt a sudden return to the pavement which could cause the vehicle to slide sideways out of control or rollover. Remember, your safety and the safety of others should be your primary concern.

If your vehicle gets stuck If your vehicle gets stuck in mud or snow it may be rocked out by shifting between forward and reverse gears, stopping between shifts, in a steady pattern. Press lightly on the accelerator in each gear. Your vehicle is equipped with a traction control system. It may be beneficial to disengage the traction control system while attempting to rock the vehicle. Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur. Do not rock the vehicle for more than a few minutes or damage to the transmission and tires may occur or the engine may overheat.

WARNING: Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the off

position and remove the key whenever you leave your vehicle.

WARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be

working properly. See your authorized dealer.

WARNING: Do not spin the wheels at over 35 mph (56 km/h). The tires may fail and injure a passenger or bystander.

230

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

Emergency maneuvers • In an unavoidable emergency situation where a sudden sharp turn must be made, remember to avoid “over-driving” your vehicle (i.e., turn the steering wheel only as rapidly and as far as required to avoid the emergency). Excessive steering will result in less vehicle control, not more. Additionally, smooth variations of the accelerator and/or brake pedal pressure should be utilized if changes in vehicle speed are called for. Avoid abrupt steering, acceleration or braking which could result in an increased risk of loss of vehicle control, vehicle rollover and/or personal injury. Use all available road surface to return the vehicle to a safe direction of travel.

attempt any sharp steering wheel movements.

• In the event of an emergency stop, avoid skidding the tires and do not • If the vehicle goes from one type of surface to another (i.e., from concrete to gravel) there will be a change in the way the vehicle responds to a maneuver (steering, acceleration or braking). Again, avoid these abrupt inputs. AWD systems (if equipped) AWD uses all four wheels to power the vehicle. This increases traction, enabling you to drive over terrain and road conditions that a conventional two-wheel drive vehicle cannot. Sand When driving over sand, try to keep all four wheels on the most solid area of the trail. Avoid reducing the tire pressures but shift to a lower gear and drive steadily through the terrain. Apply the accelerator slowly and avoid spinning the wheels. When driving at slow speeds in deep sand under high outside temperatures, use a low gear or (L) when possible. L (Low) gear operation will maximize the engine and transmission cooling capability. Under severe operating conditions, the A/C may cycle on and off to protect overheating of the engine. Avoid excessive speed because vehicle momentum can work against you and cause the vehicle to become stuck to the point that assistance may be required from another vehicle. Remember, you may be able to back out the way you came if you proceed with caution. Mud and water If you must drive through high water, drive slowly. Traction or brake capability may be limited.

231

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

When driving through water, determine the depth; avoid water higher than the bottom of the wheel rims (if possible) and proceed slowly. If the ignition system gets wet, the vehicle may stall. Once through water, always try the brakes. Wet brakes do not stop the vehicle as effectively as dry brakes. Drying can be improved by moving your vehicle slowly while applying light pressure on the brake pedal. Be cautious of sudden changes in vehicle speed or direction when you are driving in mud. Even AWD vehicles can lose traction in slick mud. As when you are driving over sand, apply the accelerator slowly and avoid spinning your wheels. If the vehicle does slide, steer in the direction of the slide until you regain control of the vehicle. If the engine, transmission, AWD System components or axles are submerged in water, their fluids should be checked and changed, if necessary. Driving through deep water may damage the engine or transmission. If the front or rear axle is submerged in water, the axle lubricant and PTU (Power Transfer Unit) lubricant should be checked and changed if necessary. After driving through mud, clean off residue stuck to rotating driveshafts and tires. Excess mud stuck on tires and rotating driveshafts causes an imbalance that could damage drive components. “Tread Lightly” is an educational program designed to increase public awareness of land-use regulations and responsibilities in our nations wilderness areas. Ford Motor Company joins the U.S. Forest Service and the Bureau of Land Management in encouraging you to help preserve our national forest and other public and private lands by “treading lightly.” Driving on hilly or sloping terrain Although natural obstacles may make it necessary to travel diagonally up or down a hill or steep incline, you should always try to drive straight up or straight down. Avoid driving crosswise or turning on steep slopes or hills. A danger lies in losing traction, slipping sideways and possibly rolling over. Whenever driving on a hill, determine beforehand the route you will use. Do not drive over the crest of a hill without seeing what conditions are on the other side. Do not drive in reverse over a hill without the aid of an observer. 232

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

When climbing a steep slope or hill, start in a lower gear rather than downshifting to a lower gear from a higher gear once the ascent has started. This reduces strain on the engine and the possibility of stalling. If you do stall out, do not try to turnaround because you might roll over. It is better to back down to a safe location. Apply just enough power to the wheels to climb the hill. Too much power will cause the tires to slip, spin or lose traction, resulting in loss of vehicle control. Descend a hill in the same gear you would use to climb up the hill to avoid excessive brake application and brake overheating. Do not descend in neutral; instead, disengage overdrive or manually shift to a lower gear. When descending a steep hill, avoid sudden hard braking as you could lose control. The front wheels have to be turning in order to steer the vehicle. Your vehicle has anti-lock brakes, therefore apply the brakes steadily. Do not “pump” the brakes. Driving on snow and ice Note: Excessive tire slippage can cause transmission damage. AWD vehicles have advantages over 2WD vehicles in snow and ice but can skid like any other vehicle. Should you start to slide while driving on snowy or icy roads, turn the steering wheel in the direction of the slide until you regain control. Avoid sudden applications of power and quick changes of direction on snow and ice. Apply the accelerator slowly and steadily when starting from a full stop. Avoid sudden braking as well. Although an AWD vehicle may accelerate better than a two-wheel drive vehicle in snow and ice, it won’t stop any faster, because as in other vehicles, braking occurs at all four wheels. Do not become overconfident as to road conditions. Make sure you allow sufficient distance between you and other vehicles for stopping. Drive slower than usual and consider using one of the lower gears. In emergency stopping situations, apply the brake steadily. Since

233

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

your vehicle is equipped with a four wheel anti-lock brake system (ABS), do not “pump” the brakes. Refer to the Brakes section of this chapter for additional information on the operation of the anti-lock brake system.

WARNING: If you are driving in slippery conditions that require tire chains or cables, then it is critical that you drive cautiously.

Keep speeds down, allow for longer stopping distances and avoid aggressive steering to reduce the chances of a loss of vehicle control which can lead to serious injury or death. If the rear end of the vehicle slides while cornering, steer in the direction of the slide until you regain control of the vehicle.

Maintenance and modifications The suspension and steering systems on your vehicle have been designed and tested to provide predictable performance whether loaded or empty and durable load carrying capability. For this reason, Ford Motor Company strongly recommends that you do not make modifications such as adding or removing parts (such as lift kits or stabilizer bars) or by using replacement parts not equivalent to the original factory equipment. Any modifications to a vehicle that raise the center of gravity can make it more likely the vehicle will rollover as a result of a loss of control. Ford Motor Company recommends that caution be used with any vehicle equipped with a high load or device (such as ladder or luggage racks). Failure to maintain your vehicle properly may void the warranty, increase your repair cost, reduce vehicle performance and operational capabilities and adversely affect driver and passenger safety. Frequent inspection of vehicle chassis components is recommended if the vehicle is subjected to heavy off-highway usage.

DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly especially when the depth is not known. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).

234

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Driving

When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.

235

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

ROADSIDE ASSISTANCE

Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24-hours, seven days a week • for the coverage period listed on the Roadside Assistance Card

included in your Owner Guide portfolio.

responsibility)

supplied with a tire inflation kit)

Roadside assistance will cover: • a flat tire change with a good spare (except vehicles that have been • battery jump start • lock-out assistance (key replacement cost is the customer’s • fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • winch out – available within 100 feet (30.5 meters) of a paved or • towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized dealer within 35 miles (56 km) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56 km).

county maintained road, no recoveries.

Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services. Canadian customers refer to your Customer Information Guide for information on: • coverage period • exact fuel amounts 236

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

• towing of your disabled vehicle • emergency travel expense reimbursement • travel planning benefits In Canada, for uninterrupted Roadside Assistance coverage, you may purchase extended coverage prior to your Basic Warranty’s Roadside Assistance expiring. For more information and enrollment, contact 1-877-294-2582 or visit our website at www.ford.ca.

Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Customer Information Guide in the glove compartment. U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside Assistance, call 1-800-241-3673. Canadian customers who require roadside assistance, call 1-800-665-2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km). To obtain reimbursement information, U.S. Ford, Mercury and Lincoln vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts. Canadian customers who need to obtain reimbursement information, call 1-800-665-2006.

HAZARD FLASHER CONTROL The hazard flasher is located between the center air registers above the radio. The hazard flashers will operate whether the ignition is off or on. Press the flasher control and all front and rear direction signals will flash. Press the flasher control again to turn them off. Use it when your vehicle is disabled and is creating a safety hazard for other motorists. Note: With extended use, the flasher may run down your battery.

237

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

FUEL PUMP SHUT-OFF SWITCH (3.5L ENGINE) This device stops the electric fuel pump from sending fuel to the engine when your vehicle has had a substantial jolt. After an accident, if the engine cranks but does not start, this switch may have been activated. The fuel pump shut-off switch is located in the front passenger footwell area in the right upper corner. To reset the switch: 1. Turn the ignition to the off position. 2. Check the fuel system for leaks. 3. If no leaks are apparent, reset the switch by pushing in on the reset button. 4. Turn the ignition to the on position. 5. Wait a few seconds and return the key to off position. 6. Make another check for leaks.

Fuel Pump Shut-off (2.5L and 3.0L engines) In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. Should your vehicle shut off after a collision due to this feature, you may restart your vehicle by doing the following: 1. Turn the ignition switch to the off position. 2. Turn the ignition switch to the on position. In some instances the vehicle may not restart the first time you try to restart and may take one additional attempt.

238

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

FUSES AND RELAYS

Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire. Standard fuse amperage rating and color

15

Fuse rating

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Mini fuses Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Standard

fuses Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

COLOR Maxi fuses

— — — — — — —

Yellow

—

Green Orange

Red Blue Tan

Natural

Cartridge maxi fuses

Fuse link cartridge

— — — — — — — Blue — Pink Green Red Yellow

—

Black

— — — — — — — Blue — Pink Green Red Yellow Brown Black

239

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

Passenger compartment fuse panel The fuse panel is located below and to the left of the steering wheel by the brake pedal. Remove the panel cover to access the fuses. To remove a fuse use the fuse puller tool provided on the fuse panel cover.

The fuses are coded as follows.

Fuse/Relay Location

Fuse Amp

Rating

240

30A 15A

15A 30A 10A

20A

Protected Circuits

Driver smart window motor Brake on/off switch, Center high-mounted stop lamp Not used (spare) Not used (spare) Keypad illumination, Brake shift interlock Turn signal lamps, Stop lamps

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

Fuse/Relay Location

Fuse Amp

Rating

Protected Circuits

10
11
12
13
14

15
16
17
18
19
20
21
22

23
24
25
26
27
28
29
30
31
32
33
34

10A 10A 15A 15A 10A 7.5A 5A 10A

10A 15A 20A 20A 25A 15A 15A 15A

15A 20A 10A 10A 20A 5A 5A 5A 10A 10A 10A 5A

Low beam headlamps (left) Low beam headlamps (right) Courtesy lamps Backlighting, Puddle lamps AWD module Power outside mirrors SYNC威 module Electronic finish panel (EFP) radio and climate control buttons module, Navigation display, Center information display, GPS module Climate control Not used (spare) Door locks, Trunk release Heated seats Amplifier On-board diagnostic connector Fog lamps Front sidemarker lamps, Park lamps, License plate lamp High beam headlamps Horn Demand lamps/power saver relay Instrument cluster battery power Ignition switch Radio crank sense circuit Instrument cluster ignition power Not used (spare) Not used (spare) Restraint control module Not used (spare) Not used (spare)

241

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

Fuse/Relay Location

35

36

37
38
39
40
41

42

43
44

45

46

47

48

Fuse Amp

Rating

10A

5A

10A 20A 20A 20A 15A

10A

10A 10A

5A

7.5A

30A Circuit

Breaker

Protected Circuits

Rear park assist, Blind spot monitor system, Heated seats, AWD, Rear video camera Passive anti-theft sensor (PATS) transceiver Not used (spare) Subwoofer amplifier Radio Not used (spare) Automatic dimming mirror, Moon roof, Compass, Ambient lighting Electronic stability control, Electronic power assist steering Not used (spare) Fuel diode/Powertrain control module Heated backlight and blower relay coil, Wiper washer Occupant classification sensor (OCS) module, Passenger airbag off lamp Power windows

—

Delayed accessory relay

Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.

WARNING: Always disconnect the battery before servicing high current fuses.

242

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

WARNING: To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the

battery or refilling fluid reservoirs.

If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter.

The high-current fuses are coded as follows.

Fuse/Relay Location

Fuse Amp

Rating 50A*

50A*

40A*

—

30A* 40A*

—

Protected Circuits

Electronic power assist steering B+ Electronic power assist steering B+ Powertrain control module (PCM) (relay 57 power) Not used Starter motor (relay 55 power) Rear defrost (relay 53 power) Not used

243

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

Fuse/Relay Location

10
11
12
13
14
15
16
17
18
19
20
21
22
23

24
25
26
27

28

29
30
31
32
33
34

Fuse Amp

Rating 40A*

20A* 30A*

— — — — —

15A** 10A**

— — — —

20A* 10A**

—

10A**

— —

60A* 80A* 20A* 30A* 30A* 30A* 20A*

—

Protected Circuits

Anti-lock brake system (ABS) pump Wiper washer ABS valve Not used Not used Not used Not used Not used Transmission module (3.5L) Alternator Not used Not used Not used Not used Console power point PCM – Keep alive power, Canister vent Not used A/C clutch (relay 43 power) Not used Not used Cooling fan motor (2.5L & 3.0L) Cooling fan motor (3.5L) Front power point Fuel relay (relay 54 power) Passenger power seat Driver power seat Moon roof motor power feed Not used

244

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

Protected Circuits

Front A/C blower motor (relay 52
power) Fuel pump One-touch start Heated side mirrors Not used Not used Backup lamps Not used A/C clutch Not used Injectors PCM General powertrain components, A/C clutch relay, Backup lamps Ignition coils Emissions related powertrain components (2.5L & 3.5L) Emissions related powertrain components (3.0L) Not used Not used Blower motor relay Rear defrost relay Fuel relay Starter relay Not used PCM relay Not used

Fuse Amp

Rating 40A*

1A Diode 1A Diode

10A**

— —

G8VA relay

—

G8VA relay

—

15A** 15A** 10A**

15A** 15A**

20A**

— —

Full ISO relay Full ISO relay Full ISO relay Full ISO relay

—

Full ISO relay

—

Fuse/Relay Location

35

36
37
38
39
40
41
42
43
44
45
46
47

48

49

50
51
52
53
54
55
56
57
58

* Cartridge Fuses ** Mini Fuses

245

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

CHANGING THE TIRES If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. Note: The tire pressure monitoring system (TPMS) indicator light will illuminate when the spare tire is in use. To restore the full functionality of the monitoring system, all road wheels equipped with tire pressure monitoring sensors must be mounted on the vehicle. Have a flat serviced by an authorized dealer in order to prevent damage to the TPMS sensors, refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter. Replace the spare tire with a road tire as soon as possible. During repairing or replacing of the flat tire, have the authorized dealer inspect the TPMS sensor for damage.

WARNING: The use of tire sealants may damage your tire pressure monitoring system and should not be used.

WARNING: Refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter for important

information. If the tire pressure monitor sensor becomes damaged, it will no longer function.

Dissimilar spare tire/wheel information

WARNING: Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.

If you have a dissimilar spare tire/wheel, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road tire/wheel that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only” molded in the sidewall 246

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

tire

Safety Compliance Label

2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: “THIS TIRE AND WHEEL FOR TEMPORARY USE ONLY” When driving with one of the dissimilar spare tires listed above, do not: • Exceed 50 mph (80 km/h) • Load the vehicle beyond maximum vehicle load rating listed on the • Tow a trailer • Use snow chains on the end of the vehicle with the dissimilar spare • Use more than one dissimilar spare tire at a time • Use commercial car washing equipment • Try to repair the dissimilar spare tire Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability 3. Full-size dissimilar spare without label on wheel When driving with the full-size dissimilar spare tire/wheel, do not: • Exceed 70 mph (113 km/h) • Use more than one dissimilar spare tire/wheel at a time • Use commercial car washing equipment • Use snow chains on the end of the vehicle with the dissimilar spare

tire/wheel

The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability

247

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies • Wet weather driving capability • All-wheel driving capability (if applicable) • Load leveling adjustment (if applicable) When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack Drive cautiously when using a full-size dissimilar spare tire/wheel and seek service as soon as possible.

Stopping and securing the vehicle 1. Park on a level surface, set the parking brake and activate the hazard flashers. 2. Place the gearshift lever in P (Park) (automatic transmission) or R (Reverse) (manual transmission) and turn the engine off. Removing the spare tire and jack 1. Remove the carpeted load floor panel located in the rear of the vehicle and remove the lug wrench and long bolt from the tool bag. 2. Remove the bolt securing the spare tire using the lug wrench, then lift and remove the spare tire from the trunk. 3. Remove the jack retention bolt by turning it counterclockwise and remove the jack from the vehicle.

248

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

Tire change procedure

WARNING: To help prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in

both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.

WARNING: If the vehicle slips off the jack, you or someone else could be seriously injured.

WARNING: Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to

avoid the danger of being hit when operating the jack or changing the wheel.

Note: Passengers should not remain in the vehicle when the vehicle is being jacked. 1. Block both the front and rear of the wheel diagonally opposite the flat tire. For example, if the left front tire is flat, block the right rear wheel.

2. Remove the center ornament (if equipped) from the wheel. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground.

249

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

3. Put the jack in the jack locator next to the tire you are changing. Turn the jack handle clockwise until the wheel is completely off the ground. Note: To avoid structural damage to the vehicle, ensure that the jack is centered between the two markings (1) on the bottom of the rocker flange.

WARNING: To lessen the risk of personal injury, do

not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.

4. Remove the lug nuts with the lug wrench. 5. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. If you are using the temporary tire, the lug nut washers will not appear to be flush with the rim. This is normal only when using the temporary spare tire. 6. Lower the wheel by turning the jack handle counterclockwise.

250

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

7. Remove the jack and fully tighten the lug nuts in the order shown. Refer to Wheel lug nut torque specifications later in this chapter for the proper lug nut torque specification. 8. Unblock the wheels.

Roadside Emergencies

Stowing the wheel and jack 1. Fully collapse the jack and place it back in the storage area in the trunk. 2. Replace the jack retention bolt to secure the jack. 3. Place the tire in the storage bin in the trunk. 4. Replace the cover plate and bolt. • When storing a flat road tire, flip the cover plate over and use the long • When storing the temporary spare tire, replace the cover plate and

bolt.

use the short bolt.

5. Secure the bolt using the lug wrench. 6. Insert the lug wrench and bolt in the tool bag and place over the jack. 7. Replace the carpeted load floor panel.

WHEEL LUG NUT TORQUE SPECIFICATIONS Retighten the lug nuts to the specified torque at 500 miles (800 km) after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.).

Bolt size

Wheel lug nut torque*

M12 x 1.5
* Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners.

ft-lb 100

N•m 135

251

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting

surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Ensure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion, resulting in loss of control.

Note: Inspect the wheel pilot hole prior to installation. If there is visible corrosion in wheel pilot hole, remove loose particles by wiping with clean rag and apply grease. Apply grease only to the wheel pilot hole surface by smearing a “dime” (1 square cm) sized glob of grease around the wheel pilot surface (1) with end of finger. DO NOT apply grease to lugnut/stud holes or wheel-to-brake surfaces.

RUNNING OUT OF FUEL If you have run out of fuel and need to refill the vehicle with a portable fuel container, see Running out of fuel in the Maintenance and Specifications chapter for proper fuel filling method using a portable fuel container and the included fuel filler funnel. Do not insert the nozzle of portable fuel containers or any type of aftermarket funnels into the Easy Fuel™ “no cap” fuel system as it can be damaged. You must use the included funnel in such circumstances.

WARNING: Do not insert the nozzle of portable fuel containers or aftermarket funnels into the Easy Fuelâ„¢ system. This could damage the fuel system and its seal, and may cause fuel to run onto the ground instead of filling the tank, all of which could result in serious personal injury.

252

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

JUMP STARTING

WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could

result in injury or vehicle damage.

WARNING: Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.

Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.

Preparing your vehicle When the battery is disconnected or a new battery is installed, the automatic transmission must relearn its shift strategy. As a result, the transmission may have firm and/or soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off.

253

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

Connecting the jumper cables

+–

+–

1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.

254

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

+–

+–

3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.

+–

+–

4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Note: Do not attach the negative (-) cable to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points.

WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may

cause an explosion of the gases that surround the battery.

5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

255

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

Removing the jumper cables

+–

+–

Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery. 256

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

+–

+–

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.

+–

+–

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

257

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

WRECKER TOWING

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is towed by other means or incorrectly, vehicle damage may occur. If your vehicle is to be towed using wheel lift equipment, the non-lifted wheels must be placed on a dolly to prevent damage to the vehicle. Place a rag on top of the hoist cable below the fascia when loading or unloading a vehicle on a flatbed wrecker to prevent surface damage to the fascia. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. 258

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Roadside Emergencies

Emergency towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: • Vehicle is facing forward so that it is being towed in a forward • Place the transmission in N (Neutral). Refer to Brake-shift interlock in the Driving chapter for specific instructions if you cannot move the gear shift lever into N (Neutral).

direction.

• Maximum speed is not to exceed 35 mph (56 km/h). • Maximum distance is 50 miles (80 km).

259

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Customer Assistance

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized Ford, Lincoln, or Mercury dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft威 parts, or remanufactured or other parts that are authorized by Ford.

Away from home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.genuineservice.com. • U.S. dealer locator by Dealer Name, City/State, or Zip Code • Owner Guides • Maintenance Schedules • Recalls • Ford Extended Service Plans • Ford Genuine Accessories • Service specials and promotions. 260

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Customer Assistance

In Canada: Mailing address (Ford vehicles) Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Mailing address (Lincoln vehicles) Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-387-9333
Online www.lincolncanada.com Additional assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number (VIN) • Your telephone number (home and business) • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.

261

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Customer Assistance

In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126

262

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation and your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. You are not bound by the decision, but should you choose to accept the BBB AUTO LINE decision, Ford must abide by the accepted decision as well. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.

263

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Customer Assistance

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a regional office or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S.

264

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Customer Assistance

If your vehicle must be serviced while you are traveling or living in Central America, the Caribbean, or the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: expcac@ford.com If you are in another foreign country, contact the nearest authorized dealer. If the authorized dealer employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. Customers in the U.S. should call 1-800-392-3673.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com. (Items in this catalog may be purchased by credit card, check or money order.)

Obtaining a French Owner’s Guide French Owner’s Guides can be obtained from your authorized dealer or by writing to: Ford Motor Company of Canada, Limited Service Publications CHQ202
The Canadian Road P.O. Box 2000
Oakville, ON, Canada L6J 5E4

265

2010 Fusion (fsn) Owners Guide, 4th Printing USA (fus)

Customer Assistance

REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has