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state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • winch out – available within 100 feet (30.5 meters) of a paved or • towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized dealer within 35 miles (56.3 km) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 km).
county maintained road, no recoveries.
Trailers shall be covered up to $100 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services. Canadian customers refer to your Customer Information Guide for information on: • coverage period • exact fuel amounts
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Roadside Emergencies • towing of your disabled vehicle • emergency travel expense reimbursement • travel planning benefits Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Customer Information Guide in the glove compartment. U.S. Ford or Mercury vehicle customers who require roadside assistance, call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140. Canadian customers who require roadside assistance, call 1–800–665–2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain reimbursement information, U.S. Ford or Mercury vehicles customers call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140. Canadian customers who need to obtain reimbursement information, call 1–800–665–2006.
Roadside coverage beyond basic warranty In the United States, you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by contacting your authorized dealer. Similarly in Canada, for uninterrupted Roadside Assistance coverage, you may purchase extended coverage prior to your Basic Warranty’s Roadside Assistance expiring. For more information and enrollment, contact 1–877–294–2582 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL The hazard flasher is located on the instrument panel by the radio. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. Push in the flasher control and all front and rear direction signals will flash. Press the flasher control again to turn them off. Use it when your vehicle is disabled and is creating a safety hazard for other motorists. Note: With extended use, the flasher may run down your battery.
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FUEL PUMP SHUT-OFF SWITCH This device stops the electric fuel pump from sending fuel to the engine when your vehicle has had a substantial jolt. After an accident, if the engine cranks but does not start, this switch may have been activated. This switch is located behind the service panel on the right side of the cargo area. To reset the switch: 1. Turn the ignition OFF. 2. Check the fuel system for leaks. 3. If no leaks are apparent, reset the switch by pushing in on the reset button. 4. Turn the ignition ON. 5. Wait a few seconds and return the key to OFF. 6. Make another check for leaks.
FUSES AND RELAYS
Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.
15
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Standard fuse amperage rating and color
COLOR
Fuse rating
2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A
Mini fuses
Grey Violet Pink Tan
Brown
Red Blue Yellow Natural Green
— — — — —
Standard
fuses
Grey Violet Pink Tan
Brown
Red Blue Yellow Natural Green
— — — — —
Maxi fuses
— — — — — — —
Yellow
—
Green Orange
Red Blue Tan
Natural
Cartridge
maxi fuses
— — — — — — — Blue — Pink Green Red Yellow
—
Black
Fuse link cartridge
— — — — — — — Blue — Pink Green Red Yellow Brown Black
Passenger compartment fuse panel The fuse panel is located below and to the left of the steering wheel by the brake pedal. Remove the panel cover to access the fuses. To remove the fuse panel cover, pull up on the latch on the right or left side of the cover. To remove a fuse use the fuse puller tool provided on the fuse panel cover.
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The fuses are coded as follows:
Fuse/Relay Location
10
11Fuse Amp
Passenger Compartment Fuse
Rating Relay Relay 10A 5A 20A
5A
10A 10A
10A
5A 5A
Panel Description
Accessory delay relay 1
Accessory delay relay 2
Front wiper motor Run feed B+ feed to outside mirrors Vent window power feed/Radio feed Driver door switch illumination/Passenger door switch illumination Rear wiper Run feed Cluster/Electronic Automatic Temperature Control (EATC) B+ feed, DVD Passive Anti-theft System (PATS) LED feed Auxiliary radio Auxiliary climate control system/Power Liftgate Module/Left and right power sliding door module/Data Link Connector (DLC)/Clock B+ feeds231
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Fuse/Relay Location
Fuse Amp
Rating
Passenger Compartment Fuse
Panel Description
12
13
14
15
1617
18
19
20
21
5A
5A
5A
10A 5A
10A
10A
5A
10A
10A
Brake-Shift Interlock (BSI) Run feed, Climate control system Run feed Compass/Driver heated seat/Passenger heated seats/Reverse sensing system/Power Liftgate Module/Power sliding door Run feeds Underhood fuse box Run feed, Front blower Run feed Brake On-Off (BOO) switch B+ Steering angle/Cluster/Power sliding door and power liftgate inhibit LED/Electrochromatic mirror Run/Start/Tire Pressure Monitoring System (TPMS) Restraint Control Module (RCM)/Passenger Air bag Disable Indicator (PADI)/Passenger Occupant Detection System (PODS) Run/Start Anti-lock Brake System (ABS) module/Brake pressure switch/Speed control Run/Start PATS/Cluster/Air bag LED/Powertrain Control Module (PCM) relay Run/Start Liftgate Start feed, Radio Start feed Starter relay power START
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Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.
Always disconnect the battery before servicing high current fuses.
To reduce risk of electrical shock, always replace the cover to the Power Distribution Box before reconnecting the battery or
refilling fluid reservoirs.
If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter.
To remove the cover of the power distribution box, pull the release latches at both ends of the cover, then pull the cover up.
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The high-current fuses are coded as follows:
Fuse/Relay Location
Fuse Amp
Rating
Power Distribution Box
Description
10
11
12
13
1415
16
2021
22
23
24
25
26
27
28
29
30
31—
30A** 30A** 30A** 30A** 30A**
30A** 40A**
30A** 30A**
30A** 40A** 40A** 30A**
30A** 30A**
Mini relay
Mini relay Micro relay Micro relay Mini relay Micro relay
— —
Mini relay Micro relay Micro relay Micro relay
Not used Right cooling fan Left cooling fan Starter solenoid Right-hand power sliding door SJB accessory #2 (driver power window) Auxiliary blower motor Anti-lock Brake System (ABS) #2
(coil power) Power liftgate SJB accessory #1 (passenger window, radio, vent windows) Left power seat/heated seat ABS #1 (pump motor) Rear defroster Front climate control system blower motor Right power seat/heated seat Left-hand power sliding door Powertrain Control Module (PCM) power Horn A/C clutch High beams Starter Fuel pump Not used Not used Auxiliary blower Trailer park lamps Left trailer stop/turn lamps Right trailer stop/turn lamps234
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Fuse/Relay Location
32
4041
42
4344
45
46
4748
49
50
5152
53
54
55
56
57
5859
60Fuse Amp
Rating
Mini relay
15A*
25A* 10A* 15A*
10A* 15A* 20A* 15A*
—
10A* 10A* 10A*
20A* 10A* 30A* 25A* 30A*
—
30A*
20A* 30A*
Roadside Emergencies
Power Distribution Box
Description
Rear defroster Engine #1 (A/C relay coil, IMRC, HEGO sensors, Canister purge, Transmission module) Horn A/C clutch Engine #2 (Cooling fan relays, Injectors, PCM, MAF sensor, IAC, Ignition coil, ESM) Heated PCV High beams Trailer stop/turn lamps Fuel pump, Fuel pump shut-off switch Not used PCM KAP, Canister vent Alternator Adjustable pedals (non-memory) or memory module Trailer tow park lamps Heated mirrors Front wiper motor Rear wiper motor Premium sound radio Not used SJB #1 – Center High-Mounted Stop Lamp (CHMSL), License plate lamps, OBD II, Dome lamp, Auxiliary blend doors, Switch illumination (feeds F–8, F–9, F–10
and F–11) Radio (non-premium) SJB #4 – Back-up lamps, Door locks235
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Description
Not used SJB #3 – Right cornering/auxiliary lamps, Right low beam, Left front park/turn lamps, Left rear park/stop/turn lamps, Instrument panel courtesy lamps, Step well lamps, Left signal mirror, Clock, Cluster, Message center (SJB F–15), Switch illumination for: overhead console, DVD/Rear climate control system, Headlamp switch illumination, Climate control illumination Instrument panel power point, Cigar lighter Ignition switch #1 feed SJB #2 – Left cornering/auxiliary lamps, Left low beam, Right front park/turn lamps, Right rear park/stop/turn lamps, Puddle lamps, Mirror signals, Visors, 2nd and 3rd row lamps, Cargo lamp, Defroster indicator 2nd and 3rd row seat power points Ignition switch #2 feed Not used Not used Not used Not used Not used PCM A/C clutch
Roadside Emergencies
Fuse/Relay Location
61
62Fuse Amp
Rating
—
30A*
63
64
6566
67
70
71
72
73
74
75
7620A*
20A* 30A*
20A*
20A*
— — — — —
Diode Diode * Mini Fuse ** Cartridge Fuse
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Auxiliary relay box (cooling fans)
Roadside Emergencies
The relay box is located in the engine compartment by the radiator. Fuse/Relay
Description
Fuse amp
location
rating
— — — — —
40A*
15A**
40A*
10A**
Cooling fan relay #4
Cooling fan relay #5
Cooling fan relay #3
Cooling fan relay #1
Cooling fan relay #2
Right-hand cooling fan motor (Vehicles with trailer tow package only) Low-speed cooling fan circuit breaker (Vehicles with trailer tow package only) Left-hand cooling fan motor (Vehicles with trailer tow package) Low-speed cooling fan circuit breaker (Vehicles without trailer tow package)* Maxi fuse **Circuit breaker
CHANGING A FLAT TIRE If you get a flat tire while driving: • do not brake heavily. • gradually decrease the vehicle’s speed. • hold the steering wheel firmly. • slowly move to a safe place on the side of the road. • If your low tire warning light is on, refer to Low tire warning in this
chapter.
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The use of tire sealants may damage your tires. The use of tire sealants may also damage your Tire Pressure Monitoring System
and should not be used.
Your vehicle is equipped with a Tire Pressure Monitoring System. Refer to Tire Pressure Monitoring System (TPMS) in the
Tires, Wheels and Loading chapter for important information. If the tire pressure monitor sensor becomes damaged, it will no longer function.
Dissimilar spare tire/wheel information
Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire/wheel, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road tire/wheel that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only” molded in the sidewall 2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: “THIS TIRE AND WHEEL FOR TEMPORARY USE ONLY” When driving with one of the dissimilar spare tires listed above, do not: • Exceed 50 mph (80 km/h) • Load the vehicle beyond maximum vehicle load rating listed on the • Tow a trailer • Use snow chains on the end of the vehicle with the dissimilar spare tire • Use more than one dissimilar spare tire at a time • Use commercial car washing equipment 238
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• Try to repair the dissimilar spare tire Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability For vehicles equipped with 4WD, it is not recommended that the vehicle be operated in 4WD modes with a temporary emergency spare tire. If 4WD operation is necessary, do not operate above speeds of 10 mph (16 km/h) or for distances above 50 miles (80 km). 3. Full-size dissimilar spare without label on wheel When driving with the full-size dissimilar spare tire/wheel, do not: • Exceed 70 mph (113 km/h) • Use more than one dissimilar spare tire/wheel at a time • Use commercial car washing equipment • Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability • All-Wheel driving capability (if applicable) • Load leveling adjustment (if applicable) When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack
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Drive cautiously when using a full-size dissimilar spare tire/wheel and seek service as soon as possible.
Location of the spare tire and tools Note: The tire pressure monitoring system (TPMS) indicator light will illuminate when the spare is in use. To restore the full functionality of the TPMS system, all road wheels equipped with the tire pressure monitoring sensors must be mounted on the vehicle Have a flat tire serviced by an authorized dealer in order to prevent damage to the TPMS sensor, refer to Tire Pressure Monitoring System (TPMS) in the Tires, Wheels and Loading chapter. Replace the spare tire with a road tire as soon as possible. The spare tire and tools for your vehicle are stowed in the following locations:
Item
Location
Spare tire
Jack
Jack handle Flat tire tether, wing screw Jack extension tool (cargo van model only)
Under the vehicle, just forward of the rear bumper. Behind the access panel located on the right rear quarter panel interior trim. Attached to the jack with a clip. Inside tire tether kit, next to jack. Attached to the jack kit.
Removing the jack and tools 1. Locate the access panel on the interior trim. Rotate the panel retaining clip and remove the panel. 2. Remove the jack and lug nut wrench by turning the thumbscrew counterclockwise to relieve tension against the stowage bracket.
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Removing the spare tire 1. Wagon only: Open liftgate and lift flap in the carpeting on the rear tub cargo floor to expose the hex nut. Insert the lug nut wrench on the hex nut in cargo floor. Cargo van only: Lift flap in mat to expose hex nut. Insert extension tool through access hole and engage hex nut. Place lug wrench onto end nut of extension tool.
2. Turn the wrench counterclockwise until cable is slack and tire can be slid rearward. 3. Remove the primary retainer from the center of the tire.
Note: Do not stow the full size tire or any flat tire under the vehicle. Stowing the primary tether Note: If no tire is to be stowed under the vehicle, raise the primary tether by turning the wrench clockwise until the hex nut ratchets.
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Tire change procedure
When one of the front wheels is off the ground, the transaxle alone will not prevent the vehicle from moving or slipping off the
jack, even if the vehicle is in P (Park).
To help prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in both directions)
the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.
If the vehicle slips off the jack, you or someone else could be seriously injured.
1. Park on a level surface, activate hazard flashers and set parking brake.
2. Place gearshift lever in P (Park), turn engine off, and block the diagonally opposite wheel.
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3. Remove the spare tire, jack and lug wrench. 4. Removing the optional wheel cover or center ornament: • To remove a bolt-on wheel cover (if equipped) loosen the plastic nuts on the center ornament with the wheel nut wrench. Then, remove the wheel cover with the tapered end of the wheel nut wrench.
• Remove the center ornament (if
equipped) from the wheel with the tapered end of the wheel nut wrench. Insert and twist the handle, then pry against the wheel.
5. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground.
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If Ford Accessory Running Boards have been installed, use the jack adapters supplied with the running boards as described on the inside of the jack storage area. 6. Locate the jack notch next to the door closest to the tire you are changing, then place the jack on the frame rail directly behind the notch.
7. Turn the jack handle clockwise until the wheel is completely off the ground.
To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.
8. Remove the lug nuts with the lug wrench. 9. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 10. Lower the wheel by turning the jack handle counterclockwise.
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11. Remove the jack and fully tighten the lug nuts in the order shown. Refer to Wheel lug nut torque specifications later in this chapter for the proper lug nut torque specification. 12. Installing the optional wheel cover or center ornament: • If equipped with a bolted-on wheel cover, install the wheel cover and tighten the five plastic nuts until they click (do not use power tools on these nuts).
• If equipped with the center ornament, install the center ornament by
snapping it back into place.
13. Put flat tire, jack and lug wrench away in the proper stowage locations.
Stowing the flat and full-size tire
Failure to follow these instructions may result in personal injury. Do not install the flat tire or any full size tire underneath the
vehicle.
Remove tether kit from the jack storage area. Wagon only: 1. Place tire upright inside the vehicle near the rear of the vehicle with the valve stem facing the front of the vehicle. 2. Pass the cable retainer through the center of the wheel. 3. Raise the tire and secure both ends of the cable with the wing nut provided in the tether cable kit, by installing it on the luggage back panel and turning the wing screw clockwise. You will hear an audible click when the tire is properly secured. 4. Check that the flat tire is properly secured. Cargo van only: 1. Remove the perforated section of the vinyl mat in the center floor area in order to install the wing screw. 2. Using the tether cable kit located with the jack, pass the cable retainer through center of the wheel.
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3. Lay the tire flat and secure the cable with wing screw by installing it on the wing screw retainer in the floor and turning the wing screw clockwise. You will hear an audible click when the tire is properly secured. 4. Check that the flat tire is properly secured. Stowing the spare tire 1. Lay the spare, inflated tire on the ground with the valve stem facing down. 2. Insert the primary wheel retainer through the center of the wheel. 3. Use the winch mechanism to pull, and raise the tire under the vehicle. 4. Wagon only: Raise the tire by turning the lug nut wrench clockwise until the hex nut ratchets. Cargo van only: Raise the tire by turning the jack extension tool clockwise with the lug nut wrench until the hex nut ratchets. The effort to turn the jack handle increases significantly and the spare tire carrier ratchets or slips when the tire is raised to the maximum tightness. Tighten to the best of your ability, to the point where the ratchet/slip occurs, if possible. The spare tire carrier will not allow you to overtighten. If the spare tire carrier ratchets or slips with little effort, take the vehicle to your authorized dealer for assistance at your earliest convenience. 5. Check that the tire lies flat against the frame and is properly tightened. Try to push or pull, then turn the tire to be sure it will not move. Loosen and retighten, if necessary. Failure to properly stow the spare tire may result in failure of the winch cable and loss of the tire. NOTE: Visually check to make sure the wheel plate is resting flat against the tire. 6. Repeat this tightness check procedure when servicing the spare tire pressure (every six months, per Scheduled Maintenance Guide), or at any time that the spare tire is disturbed through service of other components.
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WHEEL LUG NUT TORQUE SPECIFICATIONS Retighten the lug nuts to the specified torque at 500 miles (800 km) after any wheel disturbance (rotation, flat tire, wheel removal, etc.).
Bolt size
Wheel lug nut torque*
lb.ft. 100
N•m 135
1⁄2 x 20
* Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners.When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel
or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Ensure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion, resulting in loss of control.
JUMP STARTING
The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.
Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. Preparing your vehicle When the battery is disconnected or a new battery is installed, the automatic transmission must relearn its shift strategy. As a result, the transmission may have firm and/or soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation.
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1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off. Connecting the jumper cables
+–
+–
1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.
+–
+–
2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.
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+–
+–
3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.
+–
+–
4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points.
Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an
explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.
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Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.
Removing the jumper cables
+–
+–
Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.
+–
+–
2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery.
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+–
+–
3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.
+–
+–
4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed by wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If your vehicle is to be towed from the rear using wheel lift, the front wheels must be placed on a dolly to prevent damage to the transaxle. If your vehicle must be towed with the drive wheels on the ground: • Place the transaxle in N (Neutral). • Do not exceed the distance of 50 miles (80 km). • Do not exceed the speed of 35 mph (56 km/h). If the vehicle is towed by other means or incorrectly, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.
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Customer Assistance
GETTING THE SERVICES YOU NEED
At home You must take your Ford vehicle to an authorized dealer for warranty repairs. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford. If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD).
Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the authorized dealer could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealer to help you. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) www.customersaskford.com253
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Customer Assistance
In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) www.ford.ca If you own a Lincoln vehicle and are away from home when your vehicle needs service, or if you need more help than the authorized dealer could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealer to help you. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952) www.customersaskford.com In Canada: Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com In order to help you service your Lincoln vehicle, please have the following information available when contacting the Lincoln Centre: • Your telephone number (home and business) • The name of the authorized dealer and the city where the authorized • The year and make of your vehicle • The date of vehicle purchase • The current odometer reading • The vehicle identification number (VIN)dealer is located
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Additional Assistance If you still have a complaint involving a warranty dispute, you may wish to contact the Better Business Bureau (BBB) AUTO LINE program (U.S. only). In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time)
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In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the front page of the Warranty Guide. However, if your warranty concern has not been resolved using the three-step procedure, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. Initially, the BBB will try to resolve your question or concern through mediation. Mediation is a process through which a representative of the BBB will contact the parties and explore options for settlement of your claim. If mediation is not successful, customers with eligible claims may participate in the BBB AUTO LINE arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. You are not bound by the decision but may choose to accept it. If you choose to accept the BBB AUTO LINE decision then Ford must abide by the accepted decision as well. If the arbitrator has decided in your favor and you accept the decision, the BBB AUTO LINE program will contact you to ensure that Ford has complied with the decision in a timely manner. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. To initiate a claim with the BBB AUTO LINE, you will be asked for your name and address, general information about your new vehicle, information about your warranty concerns and any steps you have already taken to try to resolve them. You will then be mailed a Customer Claim Form that you will need to complete, provide proof of vehicle ownership, sign and return the Customer Claim Form to the BBB. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines.
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You can get more information by calling BBB AUTO LINE at 1–800–955–5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides the following: • Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items).
• Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
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You may purchase Ford ESP from any participating authorized dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 4,600 participating authorized dealers. If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Since this information is subject to change, please ask your authorized dealer for complete details about Ford Extended Service Plan coverage options, or visit the Ford ESP website at www.ford-esp.com.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a regional office or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Central America, the Caribbean, or the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, write or call: FORD MOTOR COMPANY FORD EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest authorized dealer. If the authorized dealer employees cannot help you, they can direct you to the nearest Ford affiliate office.258
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If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. Customers in the U.S. should call 1–800–392–3673.
ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or call: For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com. (Items in this catalog may be purchased by credit card, check or money order.)Obtaining a French owner’s guide French Owner’s Guides can be obtained from your authorized dealer or by writing to: Ford Motor Company of Canada, Limited Service Publications CHQ202
The Canadian Road P.O. Box 2000
Oakville, ON, Canada L6J 5E4259
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REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov; or write to: Administrator NHTSA 400 Seventh Street, SW Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1–800–333–0510.
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WASHING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is available from your authorized dealer. • Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted surfaces.
strong, direct sunlight.
• Never wash a vehicle that is “hot to the touch” or during exposure to • Always use a clean sponge or car wash mitt with plenty of water for • Dry the vehicle with a chamois or soft terry cloth towel in order to • It is especially important to wash the vehicle regularly during the
eliminate water spotting.
best results.
winter months, as dirt and road salt are difficult to remove and cause damage to the vehicle. • Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s paintwork and trim over time. • Remove any exterior accessories, such as antennas, before entering a • Suntan lotions and insect repellents can damage any painted surface; if these substances come in contact with your vehicle, wash off as soon as possible.
car wash.
Exterior chrome • Wash the vehicle first, using cool or lukewarm water and a neutral pH • Use Custom Bright Metal Cleaner (ZC-15), available from your
shampoo, such as Motorcraft Detail Wash (ZC-3–A).
authorized dealer. Apply the product as you would a wax to clean bumpers and other chrome parts; allow the cleaner to dry for a few minutes, then wipe off the haze with a clean, dry rag.
• Never use abrasive materials such as steel wool or plastic pads • After polishing chrome bumpers, apply a coating of Motorcraft
as they can scratch the chrome surface.
Premium Liquid Wax (ZC-53-A), available from your authorized dealer, or an equivalent quality product to help protect from environmental effects.
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WAXING Applying Motorcraft Paint Sealant (ZC-45) to your vehicle every six months will assist in reducing minor scratches and paint damage. • Wash the vehicle first. • Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer, or an equivalent quality product.
• Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area. The paint sealant will “gray” or stain the parts over time.
spots, road salt and industrial fallout before repairing paint chips.
PAINT CHIPS Your authorized dealer has touch-up paint and sprays to match your vehicle’s color. Take your color code (printed on a sticker in the driver’s door jamb) to your authorized dealer to ensure you get the correct color. • Remove particles such as bird droppings, tree sap, insect deposits, tar • Always read the instructions before using the products. ALUMINUM WHEELS AND WHEEL COVERS Aluminum wheels and wheel covers are coated with a clearcoat paint finish. In order to maintain their shine: • Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
covers.
which is available from your authorized dealer. Heavy dirt and brake dust accumulation may require agitation with a sponge. Rinse thoroughly with a strong stream of water.
• Never apply any cleaning chemical to hot or warm wheel rims or • Some automatic car washes may cause damage to the finish on your wheel rims or covers. Chemical-strength cleaners, or cleaning chemicals, in combination with brush agitation to remove brake dust and dirt, could wear away the clearcoat finish over time.
• Do not use hydrofluoric acid-based or high caustic-based wheel • To remove tar and grease, use Motorcraft Bug and Tar Remover
cleaners, steel wool, fuels or strong household detergent.
(ZC-42), available from your authorized dealer.
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ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: • Take care when using a power washer to clean the engine. The high-pressure fluid could penetrate the sealed parts and cause damage. • Do not spray a hot engine with cold water to avoid cracking the • Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts
engine block or other engine components.
that require cleaning and pressure rinse clean.
• Cover the highlighted areas to prevent water damage when cleaning • Never wash or rinse the engine while it is running; water in the
the engine.
running engine may cause internal damage.
PLASTIC (NON-PAINTED) EXTERIOR PARTS Use only approved products to clean plastic parts. These products are available from your authorized dealer. • For routine cleaning, use Motorcraft Detail Wash (ZC-3–A). • If tar or grease spots are present, use Motorcraft Bug and Tar • For plastic headlamp lenses, use Motorcraft Ultra Clear Spray Glass
Remover (ZC-42).
Cleaner (ZC-23).
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WINDOWS AND WIPER BLADES The windshield, rear and side windows and the wiper blades should be cleaned regularly. If the wipers do not wipe properly, substances on the vehicle’s glass or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, water repellent coatings, tree sap, or other organic contamination; these contaminants may cause squeaking or chatter noise from the blades, and streaking and smearing of the windshield. To clean these items, follow these tips: • The windshield, rear windows and side windows may be cleaned with
a non-abrasive cleaner such as Motorcraft Ultra-Clear Spray Glass Cleaner (ZC-23), available from your authorized dealer.
• The wiper blades can be cleaned with isopropyl (rubbing) alcohol or
Motorcraft Premium Windshield Washer Concentrate (ZC-32-A), available from your authorized dealer. This washer fluid contains special solution in addition to alcohol which helps to remove the hot wax deposited on the wiper blade and windshield from automated car wash facilities. Be sure to replace wiper blades when they appear worn or do not function properly.
• Do not use abrasives, as they may cause scratches. • Do not use fuel, kerosene, or paint thinner to clean any parts. If you cannot remove those streaks after cleaning with the glass cleaner or if the wipers chatter and move in a jerky motion, clean the outer surface of the windshield and the wiper blades using a sponge or soft cloth with a neutral detergent or mild-abrasive cleaning solution. After cleaning, rinse the windshield and wiper blades with clean water. The windshield is clean if beads do not form when you rinse the windshield with water. Do not use sharp objects, such as a razor blade, to clean the inside of the rear window or to remove decals, as it may cause damage to the rear window defroster’s heated grid lines.
INSTRUMENT PANEL / INTERIOR TRIM AND CLUSTER LENS Clean the instrument panel, interior trim areas and cluster lens with a clean and damp white cotton cloth, then with a clean and dry white cotton cloth; you may also use Motorcraft Dash & Vinyl Cleaner (ZC-38-A) on the instrument panel and interior trim areas. • Avoid cleaners or polishes that increase the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection.
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• Be certain to wash or wipe your hands clean if you have been in contact with certain products such as insect repellent and suntan lotion in order to avoid possible damage to the interior painted surfaces. • Do not use household or glass cleaners as these may damage the
finish of the instrument panel, interior trim and cluster lens.
Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of
the airbag system.
If a staining liquid like coffee/juice has been spilled on the instrument panel or on interior trim surfaces, clean as follows: 1. Wipe up spilled liquid using a clean white cotton cloth. 2. Apply Motorcraft Deluxe Leather and Vinyl Cleaner (ZC-11-A) [In Canada use Motorcraft Multi-Purpose Cleaner (CXC-101)] to the wiped area and spread around evenly. 3. Apply more Motorcraft cleaner to a clean white cotton cloth and press the cloth onto the soiled area–allow this to set at room temperature for 30 minutes. 4. Remove the soaked cloth, and if it is not soiled badly, use this cloth to clean the area by using a rubbing motion for 60 seconds. 5. Following this, wipe area dry with a clean white cotton cloth.
Carpet & Upholstery Cleaner (ZC-54).
INTERIOR For fabric, carpets, cloth seats, safety belts and seats equipped with side airbags: • Remove dust and loose dirt with a vacuum cleaner. • Remove light stains and soil with Motorcraft Professional Strength • If grease or tar is present on the material, spot-clean the area first • If a ring forms on the fabric after spot cleaning, clean the entire area • Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials.
immediately (but do not oversaturate) or the ring will set.
with Motorcraft Spot and Stain Remover (ZC-14).
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Do not use cleaning solvents, bleach or dye on the vehicle’s safety belts, as these actions may weaken the belt webbing.
Do not use chemical solvents or strong detergents when cleaning the seat-mounted side airbag (if equipped). Such products could contaminate the side airbag system and affect performance of the side airbag in a collision.
Cleaner (ZC-11-A). Dry the area with a soft cloth.
LEATHER SEATS (IF EQUIPPED) Your leather seating surfaces have a clear, protective coating over the leather. • To clean, use a soft cloth with Motorcraft Deluxe Leather and Vinyl • To help maintain its resiliency and color, use the Motorcraft Deluxe Leather Care Kit (ZC-11-D), available from your authorized dealer. • Do not use household cleaning products, alcohol solutions, solvents or cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based leather conditioners. These products may cause premature wearing of the clear, protective coating.
Note: In some instances, color or dye transfer can occur when wet clothing comes in contact with leather upholstery. If this occurs, the leather should be cleaned immediately to avoid permanent staining.
UNDERBODY Flush the complete underside of your vehicle frequently. Keep body and door drain holes free from packed dirt.
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FORD AND LINCOLN MERCURY CAR CARE PRODUCTS Your Ford or Lincoln Mercury authorized dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle. Each product is made from high quality materials that meet or exceed rigid specifications. For best results, use the following products or products of equivalent quality: Motorcraft Bug and Tar Remover (ZC-42) Motorcraft Car Care Kit (ZC-26) Motorcraft Car Wash (Canada only) (CXC-21) Motorcraft Custom Bright Metal Cleaner (ZC-15) Motorcraft Custom Clear Coat Polish (ZC–8–A) Motorcraft Custom Vinyl Protectant (U.S. only) (ZC-40-A) Motorcraft Dash and Vinyl Cleaner (ZC-38–A) Motorcraft Deluxe Leather and Vinyl Cleaner (U.S. only) (ZC-11–A) Motorcraft Detail Wash (ZC-3–A) Motorcraft Dusting Cloth (ZC-24) Motorcraft Engine Shampoo and Degreaser (U.S. only) (ZC-20) Motorcraft Engine Shampoo (Canada only) (CXC-66-A) Motorcraft One Step Wash and Wax Concentrate (ZC-6-A) Motorcraft Paint Sealant (ZC-45) Motorcraft Premium Car Wash Concentrate (U.S. only) (ZC-17-B) Motorcraft Premium Glass Cleaner (Canada only) (CXC-100) Motorcraft Premium Liquid Wax (ZC-53-A) Motorcraft Premium Windshield Washer Concentrate (ZC-32–A) Motorcraft Professional Strength Carpet & Upholstery Cleaner (ZC-54) Motorcraft Spot and Stain Remover (U.S. only) (ZC-14) Motorcraft Tire Clean and Shine (ZC-28) Motorcraft Triple Clean (U.S. only) (ZC-13) Motorcraft Ultra-Clear Spray Glass Cleaner (ZC-23) Motorcraft Vinyl Cleaner (Canada only) (CXC-93) Motorcraft Wheel and Tire Cleaner (ZC-37–A)
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SERVICE RECOMMENDATIONS To help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy. If your vehicle requires professional service, your authorized dealer can provide the necessary parts and service. Check your Warranty Guide/Customer Information Guide to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft parts are designed and built to provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE • Do not work on a hot engine. • Make sure that nothing gets caught in moving parts. • Do not work on a vehicle with the engine running in an enclosed • Keep all open flames and other lit material away from the battery and
space, unless you are sure you have enough ventilation.
all fuel related parts.
Working with the engine off 1. Set the parking brake and shift to P (Park). 2. Turn off the engine and remove the key. 3. Block the wheels.
Working with the engine on 1. Set the parking brake and shift to P (Park). 2. Block the wheels.
To reduce the risk of vehicle damage and/or personal burn injuries do not start your engine with the air cleaner removed
and do not remove it while the engine is running.
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OPENING THE HOOD 1. Inside the vehicle, pull the hood release handle located under the bottom left corner of the instrument panel.
2. Go to the front of the vehicle and release the auxiliary latch that is located under the front center of the hood. 3. Lift the hood and secure it with the prop rod. Your vehicle’s hood has two locations for the prop rod to be placed. These locations provide two different hood opening positions. Use the location which best suits your needs.
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IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
3.9L/4.2L V6 engines
10
1. Brake fluid reservoir 2. Air filter assembly 3. Power distribution box 4. Battery 5. Automatic transmission fluid dipstick 6. Engine oil dipstick 7. Engine oil filler cap 8. Windshield washer fluid reservoir 9. Engine coolant reservoir 10. Power steering fluid reservoir
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WINDSHIELD WASHER FLUID Add fluid to fill the reservoir if the level is low. In very cold weather, do not fill the reservoir completely. Only use a washer fluid that meets Ford specification WSB-M8B16-A2. Do not use any special washer fluid such as windshield water repellent type fluid or bug wash. They may cause squeaking, chatter noise, streaking and smearing. Refer to the Maintenance product specifications and capacities section in this chapter. State or local regulations on volatile organic compounds may restrict the use of methanol, a common windshield washer antifreeze additive. Washer fluids containing non-methanol antifreeze agents should be used only if they provide cold weather protection without damaging the vehicle’s paint finish, wiper blades or washer system.
If you operate your vehicle in temperatures below 40° F (4.5°C), use washer fluid with antifreeze protection. Failure to use
washer fluid with antifreeze protection in cold weather could result in impaired windshield vision and increase the risk of injury or accident.
Note: Do not put washer fluid in the engine coolant reservoir. Washer fluid placed in the cooling system may harm engine and cooling system components.
Checking and adding washer fluid for the liftgate Washer fluid for the liftgate is supplied by the same reservoir as the windshield.
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CHANGING THE WIPER BLADES To replace the wiper blades: 1. Pull the wiper arm away from the windshield and lock into the service position. 2. Turn the blade at an angle from the wiper arm. Push the lock pin manually to release the blade and pull the wiper blade down toward the windshield to remove it from the arm. 3. Attach the new wiper to the wiper arm and press it into place until a click is heard.
Replace wiper blades at least once per year for optimum performance. Poor wiper quality can be improved by cleaning the wiper blades and windshield, refer to Windows and wiper blades in the Cleaning chapter. To prolong the life of the wiper blades, it is highly recommended to scrape off the ice on the windshield before turning on the wipers. The layer of ice has many sharp edges and can damage the micro edge of the wiper rubber element.
ENGINE OIL
Checking the engine oil Refer to the scheduled maintenance information for the appropriate intervals for checking the engine oil. 1. Make sure the vehicle is on level ground. 2. Turn the engine off and wait a few minutes for the oil to drain into the oil pan. 3. Set the parking brake and ensure the gearshift is securely latched in P (Park). 4. Open the hood. Protect yourself from engine heat.
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5. Locate and carefully remove the engine oil level indicator (dipstick).
6. Wipe the indicator clean. Insert the indicator fully, then remove it again. • If the oil level is within this
range, the oil level is acceptable. DO NOT ADD OIL.
• If the oil level is below this mark, engine oil must be added to raise the level within the normal operating range.
• If required, add engine oil to the engine. Refer to Adding engine oil in this chapter.
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with oil. Oil levels above this mark may cause engine damage. If the engine is overfilled, some oil must be removed from the engine by an authorized dealer.
7. Put the indicator back in and ensure it is fully seated.
Adding engine oil 1. Check the engine oil. For instructions, refer to Checking the engine oil in this chapter. 2. If the engine oil level is not within the normal range, add only certified engine oil of the recommended viscosity. Remove the engine oil filler cap and use a funnel to pour the engine oil into the opening. 3. Recheck the engine oil level. Make sure the oil level is not above the normal operating range on the engine oil level indicator (dipstick). 4. Install the indicator and ensure it is fully seated. 5. Fully install the engine oil filler cap by turning the filler cap clockwise 1/4 of a turn until three clicks are heard or until the cap is fully seated. To avoid possible oil loss, DO NOT operate the vehicle with the engine oil level indicator and/or the engine oil filler cap removed.
Engine oil and filter recommendations Look for this certification trademark.
Use SAE 5W-20 engine oil Only use oils “Certified For Gasoline Engines” by the American Petroleum Institute (API). An oil with this trademark symbol conforms to the current engine and emission system protection standards and fuel
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economy requirements of the International Lubricant Standardization and Approval Committee (ILSAC), comprised of U.S. and Japanese automobile manufacturers. To protect your engine’s warranty use Motorcraft SAE 5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification WSS-M2C930-A. SAE 5W-20 oil provides optimum fuel economy and durability performance meeting all requirements for your vehicle’s engine. Do not use supplemental engine oil additives, cleaners or other engine treatments. They are unnecessary and could lead to engine damage that is not covered by Ford warranty. Change your engine oil and filter according to the appropriate schedule listed in scheduled maintenance information. Ford production and aftermarket (Motorcraft) oil filters are designed for added engine protection and long life. If a replacement oil filter is used that does not meet Ford material and design specifications, start-up engine noises or knock may be experienced. It is recommended you use the appropriate Motorcraft oil filter (or another brand meeting Ford specifications) for your engine application.
BATTERY Your vehicle is equipped with a Motorcraft maintenance-free battery which normally does not require additional water during its life of service.
If your battery has a cover/shield, make sure it is reinstalled after the battery has been cleaned or replaced. For longer, trouble-free operation, keep the top of the battery clean and dry. Also, make certain the battery cables are always tightly fastened to the battery terminals. If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water.
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2007 Freestar (win) Owners Guide (post-2002-fmt) USA (fus)
Maintenance and Specifications
It is recommended that the negative battery cable terminal be disconnected from the battery if you plan to store your vehicle for an extended period of time. This will minimize the discharge of your battery during storage. Note: Electrical or electronic accessories or components added to the vehicle by the dealer or the owner may adversely affect battery performance and durability.
Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted
substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide proper ventilation.
When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps,
resulting in personal injury and/or damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.
Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.
Battery posts, terminals and related accessories contain lead and lead compounds. Wash hands after handling.
To account for customer driving habits and conditions, your automatic transaxle electronically controls the shift feel by using an adaptive learning strategy. This feature is designed to optimize shift smoothness. It is normal for your transaxle to shift abruptly during the first few hundred kilometers (miles) of operation until the adaptive strategy has been learned. The adaptive learning strategy is maintained by power from the battery. When the battery is disconnected or a new battery is installed, the transaxle must relearn its adaptive strategy. Optimal shifting will resume within a few hundred kilometers (miles) of
