2013 Ford FLEX Owners Manual

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Capacities and Specifications

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MOTORCRAFT™ PART NUMBERS Component

3.5L V6 Engine

FA-1884

3.5L V6 EcoBoost Engine FA-1884

Engine air filter element Battery Oil filter Spark Plugs1
Cabin air filter Seat air filter Windshield wiper blade

BXT-65-750
FL-500-S SP-528
FP68
FS-104

BXT-65-650
FL-500-S SP-520
FP68
FS-104
WW-2401-PF (driver side) WW-2201-PF (passenger side) WW-1201-PF (rear)

1 Refer to scheduled maintenance information for the appropriate intervals for changing the spark plugs. Note: Replace the spark plugs with ones that meet Ford material and design specifications for your vehicle, such as Motorcraft or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used.

VEHICLE IDENTIFICATION NUMBER

XXXXXXXXXXXXXXXXX

The vehicle identification number is located on the driver’s side instrument panel. Please note that in the graphic, XXXX is representative of your vehicle identification number.

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Capacities and Specifications

The Vehicle Identification Number (VIN) contains the following information:

A. World manufacturer identifier B. Brake system / Gross Vehicle Weight Rating (GVWR) / Restraint Devices and their location C. Make, vehicle line, series, body type D. Engine type E. Check digit F. Model year

G. Assembly plant H. Production sequence number.

VEHICLE CERTIFICATION LABEL

The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where the Safety Compliance Certification Label may be located. The Safety Compliance Certification Label shall be affixed to either the door hinge pillar, the door latch post, or the edge of the door near the door latch, next to the driver’s seating position.

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TRANSMISSION CODE DESIGNATION

You can find a transmission code on the Safety Compliance Certification Label. The following table tells you which transmission each code represents.

Description 6-speed automatic transmission (6F50) 6-speed automatic transmission (6F55)

Code

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Accessories

ACCESSORIES For a complete listing of the accessories that are available for your vehicle, please contact your dealer or visit our online store at: Accessories.Ford.com (U.S. only). Ford Custom Accessories are available for your vehicle through your local Ford or Ford of Canada dealer. Ford Motor Company will repair or replace any properly dealer-installed Ford Custom Accessories found to be defective in factory-supplied materials or workmanship during the warranty period, as well as any component damaged by the defective accessories. The accessories will be warranted for whichever provides you the greatest benefit: • 12 months or 12000 miles (20000 kilometers) (whichever occurs first), • the remainder of your new vehicle limited warranty. Contact your dealer for details and a copy of the warranty.

or

Exterior style •Bug shield •Deflectors •Spoiler •Body kits Interior style •Ambient lighting •Backlit door sill plates •Floor mats Lifestyle •Ash cup / coin holder •Cargo organization and management •SUV camping net* •Trailer hitches, wiring harnesses and accessories

•Splash guards •Applique’ trim kit* •Graphics

•Rear seat entertainment* •Interior trim kit* •Sport pedals

•Roof racks and carriers* •Cargo net •Conversation mirror •Roof rails

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•Wheel locks •Vehicle security

Peace of mind •Remote start •Locking fuel plug for capless fuel systems •Full vehicle covers* •Bumper and hitch mounted parking sensors* *Ford Licensed Accessories (FLA) are warranted by the accessory manufacturer’s warranty. Ford Licensed Accessories are fully designed and developed by the accessory manufacturer and have not been designed or tested to Ford Motor Company engineering requirements. Contact your Ford dealer for details regarding the manufacturer’s limited warranty and/or a copy of the FLA product limited warranty offered by the accessory manufacturer. For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety Compliance Certification label). Consult your authorized dealer for specific weight information.

• The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of mobile communications systems — such as two-way radios, telephones and theft alarms — that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician.

• Mobile communications systems may harm the operation of your

vehicle, particularly if they are not properly designed for automotive use. • To avoid interference with other vehicle functions, such as anti-lock braking systems, amateur radio users who install radios and antennas onto their vehicle should not locate the amateur radio antennas in the area of the driver’s side hood.

• Any non-Ford custom electrical or electronic accessories or

components that are added to the vehicle by the authorized dealer or the owner may adversely affect battery performance and durability, and may also adversely affect the performance of other electrical systems in the vehicle.

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Ford Extended Service Plan

FORD ESP EXTENDED SERVICE PLANS PROTECT YOURSELF FROM THE RISING COST OF VEHICLE REPAIRS WITH A FORD EXTENDED SERVICE PLAN.

SERVICE PLANS (U.S. only) More than 32 Million Ford and Lincoln owners have discovered the powerful protection Ford ESP. It is the only extended service plan backed by Ford Motor Company, and provides peace of mind protection beyond the expiration of the New Vehicle Warranty coverage.

Ford ESP can quickly pay for itself One service bill – the cost of parts and labor – can easily exceed the price of your Ford Extended Service Plan. With Ford ESP, you minimize your risk for unexpected repair bills and rising repair costs.

Coverage for up to 500+ covered components There are four, Extended Service Plans with different levels of coverage. Ask your dealer for details. 1. PremiumCARE – Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only discuss what’s not covered. 2. ExtraCARE – Covers 113 components, and includes many high tech items 3. BaseCARE – Covers 84 components 4. PowertrainCARE – Covers 29 critical components Ford ESP is honored by all Ford and Lincoln Dealers in the United States and Canada. It is the only Extended Service Plan authorized and backed by Ford Motor Company. That means you get: • Reliable, quality service anywhere you go • Repairs performed by factory trained technicians, using Genuine Ford

and Lincoln parts

Rental Car Reimbursement 1st day Rental Benefit – You take advantage of replacement transportation if your vehicle is at the dealership for same day covered repairs. Extended Rental Benefits – If your vehicle is kept overnight for covered repairs, you are eligible for rental car coverage, including Bumper to Bumper warranty repairs, or Field Service Actions.

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Roadside Assistance Exclusive 24/7 roadside assistance, including: • Towing, flat-tire change and battery jump starts • Out of fuel and lock-out assistance • Travel Expense reimbursement for lodging, meals and rental car • Destination assistance for taxi, shuttle, rental car coverage and

emergency transportation

Transferable Coverage If you sell your vehicle before your Ford Extended Service Plan coverage expires, you can transfer any remaining coverage to the new owner. Whenever you sell your vehicle, prospective buyers may have a higher degree of confidence that vehicle was properly maintained with Ford ESP, thereby improving resale value!

Avoid the Rising cost of vehicle maintenance Ford ESP also offers a Premium Maintenance Plan that covers all scheduled maintenance, and select items that routinely wear out. The coverage is prepaid, so you never have to worry about affording vehicle maintenance. It covers regular checkups, routine inspections, preventative care and replacement items that require periodic attention for normal wear: • Windshield Wiper Blades • Spark Plugs (except in California) • The clutch Disc • Brake pads and linings • Shock Absorbers • Belts and Hoses • Diesel Exhaust Fluid Replenishment Contact your selling dealership today so they can customize a Genuine Ford Extended Service Plan that fits your driving lifestyle and budget.

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Ford Extended Service Plan

Interest Free Financing Options Available Take advantage of our interest free installment payment plan. Just a 10% down payment will provide you with an affordable, no interest, no fee payment program. Complete the information below and mail to: Ford ESP PO Box 8072
Royal Oak Michigan 48068-0039
To learn more, call our Ford ESP specialists at 800-367-3377. Don’t forget to ask about our interest free payment program, allowing you all the security and benefits Ford ESP has to offer while paying over time. You are pre-approved with no credit checks, no hassles!

SERVICE PLANS (CANADA ONLY) You can get more protection for your vehicle by purchasing a Ford Extended Service Plan. Ford Extended Service Plan is the only service contract backed by Ford Motor Company of Canada, Limited. Depending on the plan you purchase, Ford Extended Service Plan provides benefits such as: • Rental reimbursement • Coverage for certain maintenance and wear items • Protection against repair costs after your New Vehicle Limited Warranty Coverage expires • Roadside Assistance benefits There are several Ford Extended Service Plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement for towing and rental. When you purchase Ford Extended Service Plan, you receive added peace-of-mind protection throughout Canada and the United States, provided by a network of participating Ford Motor Company dealers. The Lincoln Maintenance Protection Plan is honored at authorized Lincoln dealers. Note: Repairs performed outside of Canada and the United States are not eligible for Ford Extended Service Plan coverage. This information is subject to change. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you.

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GENERAL MAINTENANCE INFORMATION

Why Maintain Your Vehicle? Carefully following the maintenance schedule helps protect against major repair expenses resulting from neglect or inadequate maintenance and may help to increase the value of your vehicle when you sell or trade it. Keep all receipts for completed maintenance with your vehicle. We have established regular maintenance intervals for your vehicle based upon rigorous testing. It is important that you have your vehicle serviced at the proper times. These intervals serve two purposes; one is to maintain the reliability of your vehicle and the second is to keep your cost of owning your vehicle down. It is your responsibility to have all scheduled maintenance performed and to make sure that the materials used meet the specifications identified in the Capacities and Specifications chapter of this owner’s manual. Failure to perform scheduled maintenance invalidates warranty coverage on parts affected by the lack of maintenance.

Why Maintain Your Vehicle at Your Dealership? Factory-Trained Technicians Service technicians participate in extensive factory-sponsored certification training to help them become experts on the operation of your vehicle. Ask your dealership about the training and certification their technicians have received. Genuine Ford and Motorcraft® Replacement Parts Dealerships stock Ford, Motorcraft and Ford-authorized branded re-manufactured replacement parts. These parts meet or exceed our specifications. Parts installed at your dealership carry a nationwide 12-month or 12000-mile (20000 kilometers) parts and labor limited warranty. If you do not use Ford authorized parts they may not meet our specifications and depending on the part, it could affect emissions compliance. Convenience Many dealerships have extended evening and Saturday hours to make your service visit more convenient and they offer one stop shopping. They can perform any services that are required on your vehicle, from general maintenance to collision repairs. Note: Not all dealers have extended hours or body shops. Please contact your dealer for details.

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Protecting Your Investment Maintenance is an investment that will pay dividends in the form of improved reliability, durability and resale value. To maintain the proper performance of your vehicle and its emission control systems, it is imperative that scheduled maintenance be completed at the designated intervals. Your vehicle is equipped with the Intelligent Oil-Life Monitor® (IOLM) system which displays a message in the information display at the proper oil change service interval; this interval may be up to one year or 10000 miles (16000 kilometers). When ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED appears in the information display, it is time for an oil change; the oil change must be done within two weeks or 500 miles (800 kilometers) of the ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED message appearing. The Intelligent Oil-Life Monitor® must be reset after each oil change; see the Information Displays chapter. If your information display is prematurely reset or becomes inoperative, you should perform the oil change interval at six months or 5000 miles (8000 kilometers) from your last oil change. Never exceed one year or 10000 miles (16000 kilometers) between oil change intervals. Your vehicle is very sophisticated and built with multiple, complex, performance systems. Every manufacturer develops these systems using different specifications and performance features. That is why it is important to rely upon your dealership to properly diagnose and repair your vehicle. Ford Motor Company has recommended maintenance intervals for various parts and component systems based upon engineering testing. Ford Motor Company relies upon this testing to determine the most appropriate mileage for replacement of oils and fluids to protect your vehicle at the lowest overall cost to you and recommends against maintenance schedules that deviate from the scheduled maintenance information. Ford strongly recommends the use of only genuine Ford, Motorcraft® or Ford-authorized remanufactured replacement parts because they are engineered for your vehicle. Additives and Chemicals Ford Motor Company recommended additives and chemicals are listed in the owner manual and in the Ford Workshop Manual. Additional chemicals or additives not approved by Ford Motor Company are not recommended as part of normal maintenance. Please consult your warranty information.

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Oils, Fluids and Flushing In many cases, fluid discoloration is a normal operating characteristic and, by itself, does not necessarily indicate a concern or that the fluid needs to be changed. However, discolored fluids that also show signs of overheating and foreign material contamination should be inspected immediately by a qualified expert, such as the factory-trained technicians at your dealership. Your vehicle’s oils and fluids should be changed at the specified intervals or in conjunction with a repair. Flushing is a viable way to change fluid for many vehicle sub-systems during scheduled maintenance. It is critical that systems are flushed only with new fluid that is the same as that required to fill and operate the system, or using a Ford-approved flushing chemical.

Owner Checks and Services Certain basic maintenance checks and inspections should be performed every month or at six month intervals.

Check every month

Engine oil level. Function of all interior and exterior lights. Tires (including spare) for wear and proper pressure. Windshield washer fluid level.

Check every six months

Battery connections. Clean if necessary. Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength. Door weatherstrips for wear. Lubricate if necessary. Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation. Safety belts and seat latches for wear and function. Safety warning lamps (brake, ABS, airbag, safety belt) for operation. Washer spray and wiper operation. Clean or replace blades as necessary.

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Multi-point Inspection In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. Ford Motor Company recommends the following multi-point inspection be performed at every scheduled maintenance interval to help make sure your vehicle keeps running great.

Multi-point Inspection

Accessory drive belt(s) Battery performance Clutch operation (if equipped) Radiator, cooler, heater and A/C hoses Engine air filter

Half-shaft dust boots (if equipped) Horn operation

Suspension component for leaks or damage Steering and linkage Tires (including spare) for wear and proper pressure** Windshield for cracks, chips or pits Washer spray and wiper operation

Exhaust system Exterior lamps and hazard warning system operation Fluid levels*; fill if necessary For oil and fluid leaks *Brake, coolant recovery reservoir, manual and automatic transmission (with an underhood dipstick), power steering (if equipped) and window washer **If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration Use By date on the canister. Replace as needed. Be sure to ask your dealership service advisor or technician about the multi-point vehicle inspection. It’s a comprehensive way to perform a thorough inspection of your vehicle. It’s your checklist that gives you immediate feedback on the overall condition of your vehicle. You’ll know what’s been checked, what’s okay, as well as those things that may require future or immediate attention. The multi-point vehicle inspection is one more way to keep your vehicle running great!

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NORMAL SCHEDULED MAINTENANCE AND LOG

Intelligent Oil-Life Monitor® Your vehicle is equipped with an Intelligent Oil-Life Monitor® that determines when the engine oil needs to be changed based on how your vehicle is used. By using several important factors in its calculations, the monitor helps reduce the cost of owning your vehicle and reduce environmental waste at the same time. This means you won’t have to remember to change the oil on a mileage-based schedule; the vehicle lets you know when an oil change is due by displaying ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED in the information display. The following table is intended to provide examples of vehicle use and its impact on engine oil change intervals; it is provided as a guideline only. Actual engine oil change intervals depend on several factors and generally decrease with severity of use.

When to expect the OIL CHANGE REQUIRED message Miles (km)

Vehicle use and examples

7500-10000

(12000-16000)

5000-7499

(8000-11999)

3000-4999
(4000-7999)

Normal

– Normal commuting with highway driving – No, or moderate, load or towing – Flat to moderately hilly roads – No extended idling

Severe

– Moderate to heavy load or towing – Mountainous or off-road conditions – Extended idling – Extended hot or cold operation

Extreme

– Maximum load or towing – Extreme hot or cold operation

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At every oil change interval as indicated by the information display

Normal scheduled maintenance* Change engine oil and filter.** Rotate tires, inspect tire wear and measure tread depth. Perform multi-point inspection (recommended). Inspect automatic transmission fluid level (if equipped with dipstick). Consult dealer for requirements. Inspect brake pads, shoes, rotors, drums, brake linings, hoses and parking brake. Inspect cabin air filter (if equipped). Inspect engine cooling system strength and hoses. Inspect exhaust system and heat shields. Inspect rear axle and U-joints. Lubricate if equipped with grease fittings (All-wheel drive vehicles). Inspect half-shaft boots (if equipped). Inspect steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints. Lubricate if equipped with grease fittings. Inspect wheels and related components for abnormal noise, wear, looseness or drag.

*Do not exceed one year or 10000 miles (16000 kilometers) between service intervals. **Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. See the Instrument Cluster chapter.

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Every 20000 miles (32000 km) Every 30000 miles (48000 km)

At 100000 miles (160000 km) Every 100000 miles (160000 km) Every 150000 miles (240000 km)

Other maintenance items1

Replace cabin air filter (if equipped).

Replace climate-controlled (heated and cooled) seat filter (if equipped). Replace engine air filter. Change engine coolant.2

Replace spark plugs. Inspect accessory drive belt(s).3
Change automatic transmission fluid and filter. Change manual transmission fluid. Replace accessory drive belt(s) if not replaced within the last 100000 miles (160000 km).

1These maintenance items can be performed within 3000 miles (4800 kilometers) of the last oil change. Do not exceed the designated distance for the interval. 2Initial replacement at six years or 100000 miles (160000 kilometers), then every three years or 50000 miles (80000 kilometers). 3After initial inspection, inspect every other oil change until replaced.

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Maintenance Schedule Log

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SPECIAL OPERATING CONDITIONS If you operate your vehicle primarily in any of the following conditions, you need to perform additional maintenance as indicated. If you occasionally operate your vehicle under any of these conditions, it is not necessary to perform the additional maintenance. For specific recommendations, see your dealership service advisor or technician. Perform the services shown in the following tables when specified or within 3000 miles (4800 kilometers) of the OIL CHANGE REQUIRED message appearing in the information display. Example #1: The OIL CHANGE REQUIRED message comes on at 28751 miles (46270 kilometers); perform the 30000 mile (48000 kilometer) automatic transmission fluid replacement. Example #2: The OIL CHANGE REQUIRED message has not come on, but the odometer reads 30000 miles (48000 kilometers); perform the engine air filter replacement. (i.e., Intelligent Oil-Life Monitor was reset at 25000 miles [40000 kilometers].)

Towing a trailer or using a camper or car-top carrier

As required

Inspect frequently, service as required

Every 30000 miles (48000 km) Every 60000 miles (96000 km)

Change engine oil and filter as indicated by the information display and perform services listed in the Normal Scheduled Maintenance chart. Inspect and lubricate U-joints. See axle maintenance items under Exceptions. Change automatic transmission fluid (except Focus). Change manual transmission fluid.

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Extensive idling or low-speed driving for long distances as in

heavy commercial use (such as delivery, taxi, patrol car or

As required

Inspect frequently, service as required Every 30000 miles (48000 km) Every 60000 miles (96000 km)

livery)

Change engine oil and filter as indicated by the information display and perform services listed in the Normal Scheduled Maintenance chart. Replace cabin air filter (if equipped). Replace engine air filter. Change automatic transmission fluid (except Focus). Replace spark plugs.

Operating in dusty or sandy conditions such as unpaved or

dusty roads

Inspect frequently, service as required Every 5000 miles (8000 km)

Replace cabin air filter (if equipped). Replace engine air filter. Inspect the wheels and related components for abnormal noise, wear, looseness or drag. Rotate tires, inspect tires for wear and measure tread depth. Change engine oil and filter.* Perform multi-point inspection.

Every 5000 miles (8000 km) or six months Every 30000 miles (48000 km) Every 50000 miles (80000 km) *Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. See the Instrument Cluster chapter.

Change automatic transmission fluid (except Focus). Change manual transmission fluid.

Exclusive use of E85 (flex fuel vehicles only)

Every oil change

If ran exclusively on E85, fill the fuel tank full with regular unleaded fuel.

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Special Operating Condition Log

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EXCEPTIONS There are several exceptions to the Normal Schedule. They are listed below: Normal vehicle axle maintenance: Rear axles and power take-off (PTO) units with synthetic fluid and light-duty trucks equipped with Ford-design axles are lubricated for life; do not check or change fluid unless a leak is suspected, service is required or the assembly has been submerged in water. During long periods of trailer towing with outside temperatures above 70°F (21°C) and at wide-open throttle for long periods above 45 mph (72 km/h), non-synthetic rear axle fluids should be changed every 3000 miles (4800 kilometers) or three months, whichever comes first. This interval can be waived if the axle is filled with 75W140 synthetic gear fluid meeting Ford specification WSL-M2C192-A, part number F1TZ-19580-B or equivalent. Add friction modifier XL-3 (EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear axles (see Technical specifications in the Capacities and Specifications chapter for details). Police/Taxi/Livery vehicle axle maintenance: Change rear axle fluid every 100000 miles (160000 kilometers). Rear axle fluid change may be waived if the axle was filled with 75W140 synthetic gear fluid meeting Ford specification WSL-M2C192-A, part number FITZ-19580-B or equivalent. Add four ounces (118 mL) of additive friction modifier XL-3
(EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear axles. The axle fluid should be changed anytime the axle has been submerged in water. California fuel filter replacement: If the vehicle is registered in California, the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. Ford Motor Company, however, urges you to have all recommended maintenance services performed at the specified intervals and to record all vehicle service. Class A Motorhome: Change brake fluid every two years. Hot climate oil change intervals: Vehicles operating in the Middle East, North Africa, Sub-Saharan Africa or locations with similar climates using an American Petroleum Institute (API) Certified for Gasoline Engines (Certification mark) oil of SM or SN quality, the normal oil change interval is 5000 miles (8000 kilometers). If the available API SM or SN oils are not available, then the oil change service interval is 3000 miles (4800 kilometers).

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Edge/MKX AWD only: Vehicles operating off-road in sand during high ambient temperatures must replace the AWD PTU (All-wheel drive Power Transfer Unit) lube every 20000 miles (32000 kilometers). Engine air filter & cabin air filter replacement: Engine air filter and cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles operated in these conditions will require frequent inspection and replacement of the engine air filter and cabin air filter.

ENGINE COOLANT CHANGE RECORD Initial change

Six years or 100000 miles (160000 km) (whichever comes first)

After initial change Every three years or 50000 miles (80000 km)

Engine Coolant Change Log

DEALER VALIDATION:

DEALER VALIDATION:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

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Directions & Information) (if equipped).

SYNC is an in-vehicle communications system that works with your Bluetooth-enabled cellular phone and portable media player. This allows you to: • Make and receive calls. • Access and play music from your portable music player. • Use 911 Assist, Vehicle Health Report and SYNC Services (Traffic, • Use applications, such as Pandora and Stitcher, via SYNC AppLink™ • Access phonebook contacts and music via voice commands. • Stream music from your connected phone. • Text message. • Use the advanced voice recognition system. • USB device charging (if your device supports this).

(if applicable).

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GENERAL INFORMATION Make sure you review your device’s manual before using it with SYNC.

Support The SYNC support team is available to help you with any questions you cannot answer on your own. Monday-Saturday, 8:30am-8:00pm EST. In the United States, call: 1–888–270–1055. In Canada, call: 1–800–565–3673. Times are subject to change due to holidays.

online.

personalize your Saved Points and Favorites.

SYNC Owner Account Why do I need a SYNC owner account? • Required to activate Vehicle Health Report and to view the reports • Required to activate the subscription-based SYNC Services and to • Essential for keeping up with the latest software downloads available • Access to customer support for any questions you may have. Driving Restrictions For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h).

for SYNC.

Safety Information

WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

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When using SYNC: • Do not operate playing devices if the power cords or cables are

broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

• Do not leave playing devices in your vehicle during extreme conditions

as it could cause them damage. See your device’s manual for further information. • Do not attempt to service or repair the system. See your authorized

dealer.

For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h). Make sure that you review your device’s manual before using it with SYNC.

Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information.

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USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you.

Initiating a Voice Session

Push the voice icon; a tone sounds and Listening appears in the display. Say any of the following:

Say:

“Phone” “USB”

“Bluetooth Audio” “Line in”

“Cancel” “SYNC” “Voice settings”

If you want to:

Make calls. Access the device connected to your USB port. Stream audio from your phone. Access the device connected to the auxiliary input jack. Cancel the requested action. Return to the main menu. Adjust the level of voice interaction and feedback.

“Vehicle Health Report” Run a vehicle health report.* “Services” “Mobile apps” “Help”

Access the SYNC Services portal.* Access mobile applications.* Hear a list of voice commands available in the current mode.

*If equipped, U.S. only.

System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback. The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time.

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Adjusting the Interaction Level

Push the voice icon; when prompted, say “Voice settings”, then any of the following:

When you say:

The system:

“Interaction mode standard”

Provides more detailed interaction and

guidance.

“Interaction mode advanced”

Provides less audible interaction and

more tone prompts.

The system defaults to the standard interaction mode. Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. (For example, the system may ask “Phone, is that correct?”) If turned off, the system simply makes a best guess as to what you requested and you may still occasionally be asked to confirm settings.

“Confirmation prompts on” “Confirmation prompts off”

The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, you may be prompted with as many as four possibilities for clarification. For example, “Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home.” Or, “Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe.”

“Phone candidate lists on” “Phone candidate lists off” “Media candidate lists on” “Media candidate lists off”

Helpful Hints • Make sure the interior of the vehicle is as quiet as possible. Wind

noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

• After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system.

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• Speak naturally, without long pauses between words. • At any time you can interrupt the system while it is speaking by

pressing the voice icon.

USING SYNC WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone’s functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions: • Answering an incoming call • Ending a call • Using privacy mode • Dialing a number • Redialing • Call waiting notification • Caller ID. Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone’s compatibility, see your phone’s user manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

Pairing a Phone for the First Time Note: SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cellular phone. Note: Make sure the vehicle ignition and radio are turned on and the transmission is in position P. Note: To scroll through the menus, press the up and down arrows on your audio system. Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls. 1. Press the phone button; when the display indicates no phone is

paired, press OK.

2. When Find SYNC appears in the display, press OK. 3. Put your phone into Bluetooth discovery mode. See your phone’s

user guide if necessary.

4. When prompted on your phone’s display, enter the six-digit PIN

provided by SYNC in the radio display.

5. The display indicates when the pairing is successful.

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Depending on your phone’s capability and your market, the system may prompt you with questions such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up), downloading your phone book, etc.

Pairing Subsequent Phones Note: To scroll through the menus, press the up and down arrows on your audio system. Note: Make sure the vehicle ignition and radio are turned on and that the transmission is in position P. 1. Press the phone button and scroll until System Settings is selected. 2. Press OK and scroll until Bluetooth Devices is selected and press OK. 3. Scroll until Add Bluetooth Device is selected and press OK. 4. When Find SYNC appears in the display, press OK. 5. Put your phone into Bluetooth discovery mode. See your phone’s

user guide if necessary.

6. When prompted on your phone’s display, enter the six-digit PIN

provided by SYNC in the radio display. The display indicates when the pairing is successful.

7. The system then prompts with questions such as if you would like to

set the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up), download your phone book, etc.

Phone Voice Commands

Press the voice icon and say “Phone”. Say any of the following:

“PHONE”

“Call ”1,2

“Call on mobile OR cell”1,2

“Call on other”1,2

“Phone book at home”2

“Phone book on mobile OR cell”2

“Call history outgoing”2

“Phone book on Other”2

“Call history missed”2

“Menu”2,3

“Join”

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“Call at home”1,2

“Call at work” OR “Call in office”1,2

“Dial”1,4

“Phone book ”2

“Phone book at work” OR “Phone book at office”2

“Call history incoming”2

“Connections”2
“Go to privacy”

“Hold”

1These commands do not require you to say “Phone” first. 2These commands are not available until phone information is completely downloaded using Bluetooth. 3See “MENU” table below. 4See “DIAL” table below.

“MENU”

“(Phone) connections”*

“(Phone) settings (message) notification off”* “(Phone) settings (message) notification on”*

“(Phone) settings (set) phone ringer”*

“(Phone) settings (set) ringer 1”* “(Phone) settings (set) ringer 2”* “(Phone) settings (set) ringer 3”* “(Phone) settings (set) ringer off”*

“Battery”

“Phone name”

“Signal”

“Text message inbox”

*Words in ( ) are optional and do not have to be spoken for the system to understand the command.

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Phone book commands: When you ask SYNC® to access a phone book name, number, etc., the requested information appears in the display to view. Press the phone button and say “Call” to call the contact.

“DIAL”

“411” (four-one-one), “911” (nine-one-one)

“700 (seven hundred)” (seven hundred) “800 (eight hundred)” (eight hundred) “900 (nine hundred)” (nine hundred)

“#” (pound)

“ 0–9”

“Asterisk” (*)

“Clear” (deletes all entered digits)

“Delete” (deletes one digit)

“Plus” “Star”

Note: To exit dial mode, press and hold the phone button or press MENU to go to the PHONE menu.

Making Calls Press the voice icon and when prompted say: 1. Say “Call ” or “Dial”, then the desired number. 2. When the system confirms the number, say “Dial” again to initiate the

call.

To erase the last spoken digit, say “Delete” or press the left arrow button. To erase all spoken digits, say “Clear” or press and hold the left arrow button. To end the call, press and hold the phone button.

Receiving Calls When receiving a call, you can: • Answer the call by pressing the phone button. • Reject the call by pressing and holding the phone button. • Ignore the call by doing nothing.

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Phone Options during an Active Call During an active call, you have additional menu features which become