2012 Ford FLEX Owners Manual

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Scheduled Maintenance

Maintenance schedule log

DEALER VALIDATION:

DEALER VALIDATION:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

391

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Scheduled Maintenance

DEALER VALIDATION:

DEALER VALIDATION:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

392

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Scheduled Maintenance

DEALER VALIDATION:

DEALER VALIDATION:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

393

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Scheduled Maintenance

SPECIAL OPERATING CONDITIONS If you operate your vehicle primarily in any of the following conditions, you need to perform additional maintenance as indicated. If you occasionally operate your vehicle under any of these conditions, it is not necessary to perform the additional maintenance. For specific recommendations, see your dealership service advisor or technician.

As required

Inspect frequently, service as required

Towing a trailer or using a camper or car-top carrier Change engine oil and filter as indicated by message center and perform services listed in the Normal Scheduled Maintenance chart Inspect and lubricate U-joints See axle maintenance items under Exceptions Change automatic transmission fluid (except Focus) Change manual transmission fluid

Every 30,000 miles (48,000 km) Every 60,000 miles (96,000 km) Perform the services in the preceding table when specified or within 3,000 miles (4,800 km) of the OIL CHANGE REQUIRED message appearing in the message center. Example #1: The OIL CHANGE REQUIRED message comes on at 28,751 miles (46,270 km); perform the 30,000 mile (48,000 km) automatic transmission fluid replacement. Example #2: The OIL CHANGE REQUIRED message has not come on but the odometer reads 30,000 miles (48,000 km); perform the engine air filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at 25,000 miles [40,000 km].)

Extensive idling and/or low-speed driving for long distances as in heavy commercial use (i.e. delivery, taxi, patrol car or livery) As required

Change engine oil and filter as indicated by message center and perform services listed in the Normal Scheduled Maintenance chart Replace cabin air filter (if equipped) Replace engine air filter Change automatic transmission fluid (except Focus) Replace spark plugs

Inspect frequently, service as required

Every 30,000 miles (48,000 km) Every 60,000 miles (96,000 km)

394

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Scheduled Maintenance

Perform the services in the preceding table when specified or within 3,000 miles (4,800 km) of the OIL CHANGE REQUIRED message appearing in the message center. Example #1: The OIL CHANGE REQUIRED message comes on at 28,751 miles (46,270 km); perform the 30,000 mile (48,000 km) automatic transmission fluid replacement. Example #2: The OIL CHANGE REQUIRED message has not come on but the odometer reads 30,000 miles (48,000 km); perform the engine air filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at 25,000 miles [40,000 km].)

Operating in dusty conditions such as unpaved or dusty roads

Inspect frequently, service as required Every 5,000 miles (8,000 km)

Replace cabin air filter (if equipped) Replace engine air filter Inspect the wheels and related components for abnormal noise, wear, looseness or drag Rotate tires, inspect tires for wear and measure tread depth Change engine oil and filter

Every 5,000 miles (8,000 km) or 6 months Every 30,000 miles (48,000 km) Every 50,000 miles (80,000 km) Reset your Intelligent Oil Life Monitor™ after each engine oil and filter change; refer to the Instrument Cluster chapter

Change automatic transmission fluid (except Focus) Change manual transmission fluid

Exclusive use of E85 (Flex Fuel Vehicles only)

Every oil change

If ran exclusively on E85, fill the fuel tank full with regular unleaded fuel

395

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Scheduled Maintenance

Special operating condition log

DEALER VALIDATION:

DEALER VALIDATION:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

396

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Scheduled Maintenance

DEALER VALIDATION:

DEALER VALIDATION:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

397

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Scheduled Maintenance

EXCEPTIONS There are several exceptions to the Normal Schedule. They are listed below: Normal vehicle axle maintenance: Rear axles and power take-off (PTO) units with synthetic fluid and light-duty trucks equipped with Ford-design axles are lubricated for life; do not check or change fluid unless a leak is suspected, service is required or the assembly has been submerged in water. During long periods of trailer towing with outside temperatures above 70°F (21°C) and at wide-open throttle for long periods above 45 mph (72 km/h), non-synthetic rear axle fluids should be changed every 3,000 miles (4,800 km) or three months, whichever comes first. This interval can be waived if the axle is filled with 75W140
synthetic gear fluid meeting Ford specification WSL-M2C192-A, part number F1TZ-19580-B or equivalent. Add friction modifier XL-3
(EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear axles (refer to Maintenance product specifications and capacities in the Maintenance and Specifications chapter for details). Police/Taxi/Livery vehicle axle maintenance: Change rear axle fluid every 100,000 miles (160,000 km). Rear axle fluid change may be waived if the axle was filled with 75W140 synthetic gear fluid meeting Ford specification WSL-M2C192-A, part number FITZ-19580-B or equivalent. Add four ounces (118 mL) of additive friction modifier XL-3
(EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear axles. The axle fluid should be changed anytime the axle has been submerged in water California fuel filter replacement: If the vehicle is registered in California, the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. Ford Motor Company, however, urges you to have all recommended maintenance services performed at the specified intervals and to record all vehicle service. Class A Motorhome: Change brake fluid every two years. Hot climate oil change intervals: Vehicles operating in the Middle East, North Africa, Sub-Saharan Africa or locations with similar climates using an American Petroleum Institute (API) Certified for Gasoline Engines (Certification mark) oil or SM or greater, the normal oil change interval is 5,000 miles (8,000 km). If using an oil that is less than the API SM (i.e. SL) category, then the oil change service interval is 3,000 mile (4,800 km). 398

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Scheduled Maintenance

Edge/MKX AWD only – vehicles operating off-road in sand during high ambient temperatures must replace the AWD PTU (All-wheel drive Power Transfer Unit) lube every 20,000 miles (32,000 km). Engine air filter & cabin air filter replacement: Engine air filter and cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles operated in these conditions will require frequent inspection and replacement of the engine air filter and cabin air filter.

ENGINE COOLANT CHANGE RECORD Initial change

6 years or 100,000 miles (160,000 km) (whichever comes first)

After initial change Every 3 years or 50,000 miles (80,000 km)

Engine coolant change log

DEALER VALIDATION:

DEALER VALIDATION:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

RO#: DATE:

RO#: DATE:

RO#: DATE:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

DEALER VALIDATION:

P&A CODE: HOURS: MILEAGE:

399

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Index

Accessory delay ........................103
Active Park Assist .....................275
AdvanceTrac ..............................257
Airbag supplemental restraint system ........................181, 190, 192
and child safety seats ............183
description ..............181, 190, 192
disposal ....................................195
driver airbag ............183, 190, 193
indicator light .................189, 195
operation .................183, 190, 193
passenger airbag .....183, 190, 193
side airbag ...............................190
Air cleaner filter ...............363, 366
Air conditioning ..............69, 72, 75

manual heating and air conditioning system .................69

All Wheel Drive (AWD), driving off road .........................280
Ambient mood/lighting ...............87
AM/FM .........................................30
Antifreeze (see Engine coolant) .....................................338
Anti-lock brake system (see Brakes) ..............................255
Anti-theft system ..............139, 142
arming the system ..................143
disarming a triggered system .....................................144
Audio system (see Radio) .........30
Automatic transmission

driving an automatic overdrive .........................266, 268
fluid, adding ............................358
fluid, checking ........................358
fluid, refill capacities ..............367

400

fluid, specification ..................367
Selectshift (SST) ....................270
Auxiliary input jack (Line in) ....39

Battery .......................................336
acid, treating emergencies .....336
jumping a disabled battery ....305
maintenance-free ....................336
replacement, specifications ...366
servicing ..................................336
Belt-Minder威 .............................176
Booster seats .............................210
Brakes ........................................254
anti-lock ...................................255
anti-lock brake system (ABS) warning light ...........................255
fluid, checking and adding ....358
fluid, refill capacities ..............367
fluid, specifications .................367
lubricant specifications ..........367
parking ....................................256
shift interlock ..........................264
Bulbs ............................................87

Capacities for refilling fluids ....367
Cargo net ...................................120
CD ................................................30
Cell phone use ............................10
Changing a tire .........................297
Child safety seats ......................200
in front seat ............................201
in rear seat ..............................201
LATCH .....................................204
recommendations ...................198
tether anchorage hardware ...207

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Child safety seats - booster seats ...........................................210
Cleaning your vehicle

engine compartment ..............319
instrument panel ....................322
interior .....................................323
plastic parts ............................321
washing ....................................318
waxing .....................................319
wheels ......................................319
wiper blades ............................321

Climate control (see Air conditioning or Heating) ...........................69, 72, 75
Clock ......................................30, 95
Compass, electronic ....................95
calibration .................................97
set zone adjustment .................96

Console

overhead ....................................94

Controls

power seat ...............................150
steering column ......................107

Coolant

checking and adding ..............338
refill capacities ................341, 367
specifications ..........................367
Cooler ..........................................98
Cruise control (see Speed control) ..................105
Customer Assistance ................287

Ford Extended Service Plan ..................................378, 381
Getting assistance outside the U.S. and Canada .....................314
Getting roadside assistance ...287
Getting the service you need .................................310

Index

Ordering additional owner’s literature .................................316
Utilizing the Mediation/Arbitration Program ...................................314

Daytime running lamps (see Lamps) ................................84
Defrost

rear window and rearview mirrors .......................................75
windshield .................................75

Dipstick

automatic transmission fluid ..........................................358
engine oil .................................332

Driving under special conditions ..........................282, 284
sand .........................................283
snow and ice ...........................285
through water .................283, 286
DVD region coding .....................65
DVD system .................................48

Electronic message center .........20
Emergencies, roadside

jump-starting ..........................305
running out of fuel .........304, 350
Emission control system ..........354
Engine ........................................371
cleaning ...................................319
coolant .....................................338
fail-safe cooling .......................344
idle speed control ...................336
lubrication specifications .......367
refill capacities ........................367
401

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

safety information relating to automotive fuels .....................345
Fuses ..........................................289

Garage door opener ..................110
Gas cap (see Fuel cap) ............347
Gas mileage (see Fuel economy) .................351
Gauges .........................................18

Hazard flashers .........................288
Headlamps ...................................82
aiming ..................................84–85
autolamp system .......................82
bulb specifications ....................88
daytime running lights .............84
flash to pass ..............................83
high beam .................................83
replacing bulbs .........................89
turning on and off ....................82

Heating

heating and air conditioning system ...........................69, 72, 75

Homelink wireless control system ........................................110
Hood ..........................................327

Ignition ...............................249, 371
Illuminated visor mirror .............94
Infant seats (see Safety seats) .....................200

Index

service points ..................328–329
Engine block heater .................253
Engine oil ..................................332
checking and adding ..............332
dipstick ....................................332
filter, specifications ................366
refill capacities ........................367
specifications ..........................367
Event data recording ....................8
Exhaust fumes ..........................252

Fail safe cooling ........................344
Family entertainment system ....48
Fleet MyKey programming ......123
Floor mats .........................114–115
Fluid capacities .........................367
Fog lamps ....................................83
Four-Wheel Drive vehicles

driving off road .......................281
Freezer ........................................98
Fuel ............................................345

calculating fuel economy ............................22, 351
cap ...........................................347
capacity ...................................367
choosing the right fuel ...........348
detergent in fuel .....................350
filler funnel .............................350
filling your vehicle with fuel ..................345, 347, 351
filter, specifications ........345, 366
fuel pump shut-off ..................288
improving fuel economy ........351
octane rating ...................349, 371
quality ......................................349
running out of fuel .........304, 350

402

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Inspection/maintenance (I/M) testing ........................................356
Instrument panel

cleaning ...................................322
cluster ........................................14
lighting up panel and interior .......................................84

Jack ............................................297
positioning ...............................297
storage .....................................297
Jump-starting your vehicle ......305

Keyless entry system

autolock ...................................128
keypad .....................................137
locking and unlocking doors ........................................138
programming entry code .......137
Keys ...................................122, 140
positions of the ignition .........249

Lamps

autolamp system .......................82
bulb replacement specifications chart ..................88
daytime running light ...............84
fog lamps ...................................83
headlamps .................................82
headlamps, flash to pass ..........83
instrument panel, dimming .....84
interior lamps .....................86, 88
replacing bulbs .........................89
LATCH anchors .........................204
Liftgate ......................115–116, 134

Index

Lights, warning and indicator ....14
anti-lock brakes (ABS) ..........255
Load limits .................................236
Locks

autolock ...................................128
childproof ................................131
doors ........................................128
Lubricant specifications ...........367
Lug nuts ....................................303
Lumbar support, seats .....149, 152

Message center ...........................20
english/metric button ...............24
system check button ................24
warning messages .....................24
Mirrors ...............................103–104

automatic dimming rearview mirror ......................................103
heated ................................75, 104
programmable memory ..........134
side view mirrors (power) .....104
Moon roof ..................................109
Motorcraft威 parts ..............325, 366
MyKey ........................................123

Navigation system .......................68

Octane rating ............................349
Oil (see Engine oil) ..................332
Overdrive ...................................265
403

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Index

Parental MyKey programming .............................123
Park Assist ................................275
Parking brake ............................256
Parts (see Motorcraft威 parts) ...........366
Passenger Occupant Classification Sensor .................168
Power adjustable foot pedals ...105
Power distribution box (see Fuses) ...............................293
Power door locks ......................128
Power liftgate ............................116
Power mirrors ...........................104
Powerpoint ..................................99
Power steering ..........................262
fluid, checking and adding ....357
fluid, refill capacity ................367
fluid, specifications .................367
Power Windows .........................102

Radio ............................................30
6-CD in dash .............................30
Rear heated seats .....................162
Rear seat entertainment system ..........................................48
Rear-view camera system .........273
Recommendations for attaching safety restraints for children ......................................198
Refrigerator .................................98
Relays ........................................289
404

Remote entry system .......131, 133
illuminated entry ....................136
locking/unlocking doors .........133
opening the trunk ...................134
panic alarm .............................133
replacement/additional transmitters .............................136
replacing the batteries ...........135
Reverse sensing system ...........271
Roadside assistance ..................287
Roof rack ...................................120

Safety belts (see Safety restraints) ..........170–172, 174–175
Safety Canopy ...........................192
Safety defects, reporting ............................316–317
Safety restraints ...............170–172, 174–175
Belt-Minder威 ...........................176
extension assembly ................175
for adults .................171–172, 174
for children .............................195
Occupant Classification Sensor ......................................168
warning light and chime ...............................175–176

Safety restraints - LATCH anchors ......................................204
Safety seats for children ..........200
Safety Compliance Certification Label ....................372
Satellite Radio .............................30
Satellite Radio Information ........44

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Index

Third-row power fold seat .......164
Tilt steering wheel ......................93
Tire Pressure Monitoring System (TPMS)

Tires, Wheels and Loading ....231
Tires ...........................216–217, 297
alignment ................................224
care ..........................................220
changing ..................297, 299–300
checking the pressure ............220
inflating ...................................218
label .........................................230
replacing ..................................222
rotating ....................................225
safety practices .......................224
sidewall information ...............226
snow tires and chains ............235
spare tire .................................297
terminology .............................217
tire grades ...............................217
treadwear ........................216, 221
Towing .......................................243
recreational towing .................247
Trailer Brake Controller-Integrated ..............246
trailer towing ..........................243
wrecker ....................................308

Trailer Brake Controller-Integrated ................246
Transaxle

fluid, refill capacities ..............367
lubricant specifications ..........367
Transmission .............................265
brake-shift interlock (BSI) ....264
fluid, checking and adding (automatic) .............................358
..................................86
405

Turn signal

Scheduled Maintenance Guide

Normal Scheduled Maintenance and Log .............388
Seats ..........................................145
child safety seats ....................200
climate control ..........................75
easy access/easyout feature .....................................154
front seats ...............................148
heated ........................72, 152, 162
memory seat ...................134, 153
second row seats ............157, 160
third row seats ........160, 163–164
Second-row power fold seat ....159
SecuriCode keyless entry system ........................................137
SecuriLock passive anti-theft system ........................................139
Servicing your vehicle ..............326
Setting the clock .........................30
SOS Post Crash Alert ...............195
Spare tire (see Changing the Tire) ....................................299
Spark plugs, specifications .....................366, 371
Specification chart, lubricants ...................................367
Speed control ............................105
Starting your vehicle ........................249–250, 252
jump starting ..........................305

Steering wheel

controls ....................................107
tilting .........................................93

Stereo

CD-MP3 .....................................30
SYNC威 ..........................................68

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Index

Universal garage door opener ........................................110
USB port ......................................41
Vehicle Identification Number (VIN) ..........................................373
Vehicle loading ..........................236
Ventilating your vehicle ...........252
Warning lights (see Lights) .......14

Washer fluid ..............................330
Water, Driving through .............286
Windows power .......................................102
rear wiper/washer .....................93
Windshield washer fluid and wipers ..........................................92
checking and adding fluid .....330
liftgate reservoir .....................331
replacing wiper blades ...........331
Wrecker towing .........................308

406

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

November 2011
Second Printing Owner’s Guide FORD Flex Litho in USA

fordowner.com www.ford.ca

’

Owner’s Guide.

2012

CA8J 19A321 AB

Table of Contents

14

14
18
20
30

30
39
41
44
48
68
68
69

69
72
75
81
82

82
86
86
87
92

92
93
102
103
105
109

Introduction

Instrument Cluster

Warning lights and chimes Gauges Message center

Entertainment Systems

AM/FM stereo with CD/MP3
Auxiliary input jack (Line in) USB port Satellite radio information Family entertainment system Navigation system SYNC威

Climate Controls

Manual heating and air conditioning Dual electronic automatic temperature control Navigation system based climate control Rear window defroster

Lights

Headlamps Turn signal control Interior lamps Bulb replacement Driver Controls

Windshield wiper/washer control Steering wheel adjustment Power windows Mirrors Speed control Moonroof

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Table of Contents

Locks and Security

Keys Locks Anti-theft system

Seating and Safety Restraints

Seating Personal Safety System™ Safety belt system Airbags Child restraints

Tires, Wheels and Loading

Tire information Tire inflation Tire Pressure Monitoring System (TPMS) Vehicle loading Trailer towing Recreational towing

Driving

Starting Brakes AdvanceTrac威 Transmission operation Reverse sensing system Rear-view camera system All wheel drive

122

122
128
139
145

145
167
170
181
195
214

216
218
231
236
243
247
249

249
254
257
265
271
273
280

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Table of Contents

Roadside Emergencies

Getting roadside assistance Hazard flasher control Fuel pump shut-off Fuses and relays Changing tires Wheel lug nut torque Jump starting Wrecker towing

Customer Assistance

Reporting safety defects (U.S. only) Reporting safety defects (Canada only)

Cleaning

Maintenance and Specifications

Engine compartment Changing the wiper blades Engine oil Battery Engine coolant Fuel information Air filter(s) Part numbers Maintenance product specifications and capacities Engine data

287

287
288
288
289
297
303
305
308
310

316
317
318

326

328
331
332
336
338
345
363
366
367
371

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Table of Contents

Accessories

Ford Extended Service Plan

Scheduled Maintenance

Normal scheduled maintenance and log

Index

375

378

382

388
400

The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted.

© Ford Motor Company 2011

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Introduction

CONGRATULATIONS Congratulations on acquiring your new Ford. Please take the time to get well acquainted with your vehicle by reading this handbook. The more you know and understand about your vehicle, the greater the safety and pleasure you will derive from driving it. For more information on Ford Motor Company and its products visit the following website: • In the United States: www.ford.com • In Canada: www.ford.ca • In Australia: www.ford.com.au • In Mexico: www.ford.com.mx Additional owner information is given in separate publications. This Owner’s Guide describes every option and model variant available and therefore some of the items covered may not apply to your particular vehicle. Furthermore, due to printing cycles it may describe options before they are generally available. Remember to pass on this Owner’s Guide when reselling the vehicle. It is an integral part of the vehicle.

WARNING: Fuel pump shut-off: In the event of an accident this feature will automatically cut off the fuel supply to the

engine. It can also be activated through sudden vibration (e.g. collision when parking). To restart your vehicle, refer to Fuel pump shut-off in the Roadside Emergencies chapter.

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Introduction

SAFETY AND ENVIRONMENT PROTECTION

Warning symbols in this guide

How can you reduce the risk of personal injury to yourself or others? In this guide, answers to such questions are contained in comments highlighted by the warning triangle symbol. These comments should be read and observed.

Warning symbols on your vehicle

When you see this symbol, it is imperative that you consult the relevant section of this guide before touching or attempting adjustment of any kind.

Protecting the environment We must all play our part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim. Information in this respect is highlighted in this guide with the tree symbol.

CALIFORNIA PROPOSITION 65 WARNING

WARNING: Engine exhaust, some of its constituents, and certain vehicle components contain or emit chemicals known to

the State of California to cause cancer and birth defects or other reproductive harm. In addition, certain fluids contained in vehicles and certain products of component wear contain or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Introduction

PERCHLORATE MATERIAL Certain components of this vehicle such as airbag modules, safety belt pretensioners, and button cell batteries may contain Perchlorate Material – Special handling may apply for service or vehicle end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate.

BREAKING-IN YOUR VEHICLE Your vehicle does not need an extensive break-in. Try not to drive continuously at the same speed for the first 1,000 miles (1,600 km) of new vehicle operation. Vary your speed frequently in order to give the moving parts a chance to break in. Drive your new vehicle at least 1,000 miles (1,600 km) before towing a trailer. For more detailed information about towing a trailer, refer to Trailer towing in the Tires, Wheels and Loading chapter. Do not add friction modifier compounds or special break-in oils since these additives may prevent piston ring seating. See Engine oil in the Maintenance and Specifications chapter for more information on oil usage.

SPECIAL NOTICES

New Vehicle Limited Warranty For a detailed description of what is covered and what is not covered by your vehicle’s New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along with your Owner’s Guide.

Special instructions For your added safety, your vehicle is fitted with sophisticated electronic controls.

WARNING: Please read the section Airbag Supplemental Restraint System (SRS) in the Seating and Safety Restraints chapter. Failure to follow the specific warnings and instructions could result in personal injury.

WARNING: Front seat mounted rear-facing child or infant seats should NEVER be placed in front of an active passenger airbag.

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Introduction

DATA RECORDING

Service Data Recording Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle. This potentially includes information about the performance or status of various systems and modules in the vehicle, such as engine, throttle, steering or brake systems. In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may access or share among them vehicle diagnostic information received through a direct connection to your vehicle when diagnosing or servicing your vehicle. For U.S. only (if equipped), if you choose to use the SYNC威 Vehicle Health Report, you consent that certain diagnostic information may also be accessed electronically by Ford Motor Company and Ford authorized service facilities, and that the diagnostic information may be used for any purpose. See your SYNC威 supplement for more information.

Event Data Recording This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle; this data will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: • How various systems in your vehicle were operating; • Whether or not the driver and passenger safety belts were • How far (if at all) the driver was depressing the accelerator • How fast the vehicle was travelling; and • Where the driver was positioning the steering wheel.

and/or the brake pedal; and

buckled/fastened;

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Introduction

This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Note: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data or information (e.g., name, gender, age, and crash location) is recorded (see limitations regarding 911 Assist and Traffic, directions and Information privacy below). However, parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have such special equipment, can read the information if they have access to the vehicle or the EDR. Ford Motor Company and Ford of Canada do not access event data recorder information without obtaining consent, unless pursuant to court order or where required by law enforcement, other government authorities or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. Note: Including to the extent that any law pertaining to Event Data Recorders applies to SYNC威 or its features, please note the following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose to emergency services that the vehicle has been in a crash involving the deployment of an airbag or, in certain vehicles, the activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of being used to electronically or verbally provide to 911 operators the vehicle location (such as latitude and longitude), and/or other details about the vehicle or crash or personal information about the occupants to assist 911
operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not activate the 911 Assist feature. See your SYNC威 supplement for more information.

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Introduction

Additionally, when you connect to Traffic, Directions and Information (if equipped, U.S. only), the service uses GPS technology and advanced vehicle sensors to collect the vehicle’s current location, travel direction, and speed (“vehicle travel information”), only to help provide you with the directions, traffic reports, or business searches that you request. If you do not want Ford or its vendors to receive this information, do not activate the service. Ford Motor Company and the vendors it uses to provide you with this information do not store your vehicle travel information. For more information, see Traffic, Directions and Information, Terms and Conditions. See your SYNC威 supplement for more information.

CELL PHONE USE The use of mobile communications equipment has become increasingly important in the conduct of business and personal affairs. However, drivers must not compromise their own or others’ safety when using such equipment. Mobile communications can enhance personal safety and security when appropriately used, particularly in emergency situations. Safety must be paramount when using mobile communications equipment to avoid negating these benefits. Mobile communication equipment includes, but is not limited to, cellular phones, pagers, portable email devices, text messaging devices and portable two-way radios.

WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that you

use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and that you comply with all applicable laws.

10

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Introduction

EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner’s Guide. A market unique supplement may be supplied that complements this book. By referring to the market unique supplement, if provided, you can properly identify those features, recommendations and specifications that are unique to your vehicle. This Owner’s Guide is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for Export. Refer to this Owner’s Guide for all other required information and warnings.

11

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Introduction

These are some of the symbols you may see on your vehicle.

Vehicle Symbol Glossary

Safety Alert

See Owner’s Guide

Fasten Safety Belt

Airbag - Front

Airbag - Side

Child Seat Tether Anchor

Child Seat Lower Anchor

Brake System

Anti-Lock Brake System

Parking Brake System

Brake Fluid - Non-Petroleum Based

Parking Aid System

Stability Control System

Speed Control

Master Lighting Switch

Hazard Warning Flasher

Fog Lamps-Front

Fuse Compartment

Fuel Pump Reset

Windshield Wash/Wipe

Windshield Defrost/Demist

Rear Window Defrost/Demist

12

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Introduction

Vehicle Symbol Glossary

Power Windows Front/Rear

Child Safety Door Lock/Unlock

Power Window Lockout

Interior Luggage Compartment Release

Panic Alarm

Engine Oil

Engine Coolant

Engine Coolant Temperature

Do Not Open When Hot

Battery

Avoid Smoking, Flames, or Sparks

Battery Acid

Explosive Gas

Fan Warning

Power Steering Fluid

Maintain Correct Fluid Level

MAX MIN

Service Engine Soon

Engine Air Filter

Passenger Compartment Air Filter

Jack

Check Fuel Cap

Low Tire Pressure Warning

13

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Instrument Cluster

WARNING LIGHTS AND CHIMES

RPM x 1000

60

80

100

120

80

140

160

180

100

120

40

40

20

60

20

MPH

Warning lights and gauges can alert you to a vehicle condition that may become serious enough to cause extensive repairs. A warning light may illuminate when a problem exists with one of your vehicle’s functions. Many lights will illuminate when you start your vehicle to make sure the bulbs work. If any light remains on after starting the vehicle, refer to the respective system warning light for additional information. Service engine soon: The service engine soon indicator light illuminates when the ignition is first turned to the on position to check the bulb and to indicate whether the vehicle is ready for Inspection/Maintenance (I/M) testing. Normally, the service engine soon light will stay on until the engine is cranked, then turn itself off if no malfunctions are present. However, if after 15 seconds the service engine soon light blinks eight times, it means that the vehicle is not ready for I/M testing. See the Readiness for Inspection/Maintenance (I/M) testing in the Maintenance and Specifications chapter. Solid illumination after the engine is started indicates the on-board diagnostics system (OBD-II) has detected a malfunction. Refer to On-board diagnostics (OBD-II) in the Maintenance and Specifications chapter. If the light is blinking, engine misfire is occurring which could damage your catalytic converter. Drive in a moderate fashion (avoid heavy acceleration and deceleration) and have your vehicle serviced immediately by your authorized dealer. 14

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Instrument Cluster

WARNING: Under engine misfire conditions, excessive exhaust temperatures could damage the catalytic converter, the fuel

system, interior floor coverings or other vehicle components, possibly causing a fire.

Powertrain malfunction/reduced power: Illuminates when a powertrain or a AWD fault has been detected. Contact your authorized dealer as soon as possible. Brake system warning light: To confirm the brake system warning light is functional, it will momentarily illuminate when the ignition is turned to the on position when the engine is not running, or in a position between on and start, or by applying the parking brake when the ignition is turned to the on position. If the brake system warning light does not illuminate at this time, seek service immediately from your authorized dealer. Illumination after releasing the parking brake indicates low brake fluid level or a brake system malfunction and the brake system should be inspected immediately by your authorized dealer.

BRAKE

WARNING: Driving a vehicle with the brake system warning light on is dangerous. A significant decrease in braking

performance may occur. It will take you longer to stop the vehicle. Have the vehicle checked by your authorized dealer. Driving extended distances with the parking brake engaged can cause brake failure and the risk of personal injury.

Anti-lock brake system: If the ABS light stays illuminated or continues to flash, a malfunction has been detected, have the system serviced immediately by your authorized dealer. Normal braking is still functional unless the brake warning light also is illuminated.

ABS

15

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Instrument Cluster

Airbag readiness: If this light fails to illuminate when the ignition is turned to on, continues to flash or remains on, have the system serviced immediately by your authorized dealer. A chime will sound if there is a malfunction in the indicator light. Safety belt: Reminds you to fasten your safety belt. A Belt-Minder威 chime will also sound to remind you to fasten your safety belt. Refer to the Seating and Safety Restraints chapter to activate/deactivate the Belt-Minder威 chime feature. Charging system: Illuminates when the battery is not charging properly. If it stays on while the engine is running, there may be a malfunction with the charging system. Contact your authorized dealer as soon as possible. This indicates a problem with the electrical system or a related component. Engine oil pressure: Illuminates when the oil pressure falls below the normal range, refer to Engine oil in the Maintenance and Specifications chapter. Engine coolant temperature: Illuminates when the engine coolant temperature is high. Stop the vehicle as soon as possible, switch off the engine and let cool. Refer to Engine coolant in the Maintenance and Specifications chapter.

WARNING: Never remove the coolant reservoir cap while the engine is running or hot.

AdvanceTrac威/traction control: Illuminates when the AdvanceTrac威/traction control is active. If the light remains on, have the system serviced immediately, refer to the Driving chapter for more information. 16

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Instrument Cluster

OFF

AdvanceTrac威/traction control off: Illuminates when the AdvanceTrac威/traction control has been turned off. Refer to the Driving chapter for more information. Low tire pressure warning: Illuminates when your tire pressure is low. If the light remains on at start up or while driving, the tire pressure should be checked. Refer to Inflating your tires in the Tires, Wheels and Loading chapter. When the ignition is first turned to on, the light will illuminate for three seconds to ensure the bulb is working. If the light does not turn on or begins to flash, have the system inspected by your authorized dealer. For more information on this system, refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter. Speed control: Illuminates when the speed control is engaged. Turns off when the speed control system is disengaged.

Overdrive cancel and grade assist (if equipped): Illuminates when the overdrive function of the transmission has been turned off and the grade assist function has been turned on, refer to the Driving chapter. Anti-theft system: Flashes when the SecuriLock威 Passive Anti-theft System has been activated.

Door ajar: Illuminates when the ignition is in the on position and any door is not completely closed.

17

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Instrument Cluster

Turn signal: Illuminates when the left or right turn signal or the hazard lights are turned on. If the indicators flash faster, check for a burned out bulb. High beams: Illuminates when the high beam headlamps are turned on.

Key-in-ignition warning chime: Sounds when the key is left in the ignition in the off or accessory position and the driver’s door is opened. Headlamps on warning chime: Sounds when the headlamps or parking lamps are on, the ignition is off (the key is not in the ignition) and the driver’s door is opened. Parking brake on chime: Sounds when the parking brake is left on and the vehicle is driven. If the warning stays on after the park brake is off, contact your authorized dealer as soon as possible. Message center activation chime: Sounds when some warning messages appear in the message center display for the first time.

GAUGES

18

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Speedometer: Indicates the current vehicle speed.

Instrument Cluster

Engine coolant temperature gauge: Indicates engine coolant temperature. At normal operating temperature, the needle will be in the normal range (between “H” and “C”). If the needle moves close to the “H” range, the engine is overheating. For more information, refer to Engine fluid temperature management and What you should know about fail-safe cooling in the Maintenance and Specifications chapter.

WARNING: Never remove the coolant reservoir cap while the engine is running or hot.

Fuel gauge: Indicates approximately how much fuel is left in the fuel tank (when the ignition is in the on position). The fuel gauge may vary slightly when the vehicle is in motion or on a grade. The fuel icon and arrow indicates which side of the vehicle the fuel filler door is located. Refer to Filling the tank in the Maintenance and Specifications chapter for more information.

19

2012 Flex (471) Owners Guide, 2nd Printing USA (fus)

Instrument Cluster

Tachometer: Indicates the engine speed in revolutions per minute. Driving with your tachometer pointer continuously at the top of the scale may damage the engine.

Odometer: Registers the total miles