(black) image on the display. Your system allows you to upload and view up to 32 photos.
To access, press the Settings icon > Display > Edit Wallpaper, and then follow the system prompts to upload your photographs. Only the photograph(s), which meets the following conditions, display: • Compatible file formats are as follows:
.jpg, .gif, .png, .bmp Each file must be 1.5 MB or less.
•
• Recommended dimensions: 800 x 384
Sound
Press the Settings icon > Sound, then select from the following:
346
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
Sound settings
Bass
Midrange
Treble
Set Balance and Fade
DSP*
Occupancy Mode*
Speed Compensated Volume
* Your vehicle may not have this sound setting. Vehicle
Press the Settings icon > Vehicle, then select from the following:
Enable Valet Mode
• Vehicle Health Report • Camera Settings • • Charge Port Light Ring. Vehicle Health Report (If Equipped, US Only) Turn Automatic Reminders on and off and set the mileage interval at which you would like to receive the reports. Press ? for more information on these selections. When done making your selections, press Run Vehicle Health Report Now if you want your report. You can find more information on Vehicle Health Report in this chapter. See Information (page 388). Camera Settings This menu allows you to access settings for your rear view camera.
E142607E142607E142607MyFord Touch™ (If Equipped)
Press the Settings icon > Vehicle > Camera Settings, then select from the following
settings: • Enhanced Park Aids • Rear Camera Delay You can find more information on the rear view camera in another chapter. See Rear View Camera (page 172). Enable Valet Mode Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN. You can create your own four-digit PIN to lock and unlock the system.
1. Press the Settings icon > Vehicle >
Enable Valet Mode.
2. Enter a four-digit pin twice, as
prompted.
After you press Continue, the system locks until you enter the PIN again. Note: If the system locks, and you need to reset the PIN, enter 3681 and the system unlocks. Charge Point Light Ring
Press the Settings icon > Vehicle > Charge Point Light Ring, then select from the
following:
Charge point light ring
On
Off Limited
Illuminates when plugging in, opening doors, pressing the unlock button on your remote, and while charging. Does not illuminate. Cord Acknowledgement: Illuminates when plugging in. Charge Status: Illuminates when opening doors or pressing the unlock button on your remote.
Note: Details on the charge port light ring functions are in another chapter. See High Voltage Battery (page 149). Settings Access and adjust system settings, voice features, as well as phone, navigation and wireless settings.
System
Press the Settings icon > Settings > System, then select from the following:
347
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142607E142607E142607E142607MyFord Touch™ (If Equipped)
System
Select to have the touchscreen display in English, Spanish or French. Select to display units in kilometers or miles. Select to display units in Celsius or Fahrenheit. Adjust the volume of voice prompts from the system. Select to have the system beep to confirm choices made through the touchscreen. Select to have the system beep to confirm button choices made through the climate or audio system. Have the touchscreen keyboard display in QWERTY or ABC format. Install any downloaded applications or view the current software licenses. Select to restore factory defaults. This erases all personal settings and personal data.
Language
Distance Temperature System Prompt Volume Touch Screen Button Beep
Touch Panel Button Beep
Keyboard Layout
Install Applications
Master Reset
Voice Control
Press the Settings icon > Settings > Voice Control, then select from the following:
Interaction Mode
Confirmation Prompts
Media Candidate Lists
Voice control
Standard interaction mode provides more detailed inter- action and guidance. Advanced mode has less audible interaction and more tone prompts. Have the system ask you short questions if it has not clearly heard or understood your request.* Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off.
348
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142607MyFord Touch™ (If Equipped)
Voice control
Phone Candidate Lists
Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. This allows you to adjust the system’s voice volume level.
Voice Control Volume * Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings
Media Player
Press the Settings icon > Settings > Media Player, then select from the following:
Autoplay
Bluetooth Devices
Index Bluetooth Audio Devices Gracenote Database Info
Gracenote Management
Cover Art Priority
Media player
When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process. When this feature is off, the system does not automatically switch to the inserted media source. Select to connect, disconnect, add or delete a device. You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle. When this feature is on, the system automatically indexes media on your connected Bluetooth device. This allows you to view the version level of the Gracenote Database. With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off. With this feature on, the Gracenote Database supplies cover art for your music files. This overrides any art from your device. This feature defaults to Media Player.
Navigation
Press the Settings icon > Settings > Navigation, then select from the following:
349
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142607E142607MyFord Touch™ (If Equipped)
Map Preferences
Route Preferences
Navigation Preferences
Traffic Preferences
Navigation
Turn breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. Turn the Parking POI notification on and off. Choose to have the system display the Shortest, Fastest or most Ecological route first. If you set Always Use Preferred Route to Yes, the system uses the selected route type to calculate only one route to the desired destination.Always Use Preferred Route bypasses route selection in destination programming. The system only calculates one route based on the preferred route setting. Eco Time Penalty allows you to select a low, medium or high cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route. Have the system avoid freeways. Have the system avoid tollroads. Have the system avoid ferries or car trains. Have the system use HOV (high-occupancy vehicle) lanes. Have the system use guidance prompts. Have the system automatically fill-in State/Province information. Have the system avoid traffic problems automatically. Turn traffic alert notifications on or off. Have the system display accident icons. Have the system display traffic jam icons. Have the system display closed roads. Have the system display areas where difficult driving conditions may occur. Have the system display areas where snow and ice on the road may occur. Have the system display any smog alerts. Have the system display weather warnings.
350
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
MyFord Touch™ (If Equipped)
Navigation
Have the system display where there may be reduced visibility. Have the system turn on your radio for traffic announce- ments. Enter specific areas that you would like to avoid on planned navigation routes.
Avoid Areas
Phone
Press the Settings icon > Settings > Phone, then select from the following:
Bluetooth Devices
Bluetooth Do Not Disturb
911 Assist
Phone Ringer
Text Message Notification
Internet Data Connection
Manage Phonebook
Roaming Warning
Phone
Connect, disconnect, add or delete a device, as well as save it as a favorite. Turn Bluetooth on and off. Have all calls go directly to your voice mail and not ring inside your vehicle. With this feature turned on, text message notifications are also suppressed and do not ring inside your vehicle. Turn on or turn off the 911 Assist feature. See Information (page 388). Select the type of notification for phone calls - ring tone, beep, text to speech, or have it be silent. Select the type of notification for text messages - alert tone, beep, text to speech, or have it be silent. If compatible with your phone, you can adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. Access features, such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook. Have the system alert you when in Roaming mode.
351
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142607MyFord Touch™ (If Equipped)
Wireless & Internet Your system has a Wi-Fi feature that creates a wireless network within your vehicle, thereby allowing other devices (such as personal computers or phones) in your vehicle to speak to each other, share files or play games. Using this Wi-Fi
feature, everyone in your vehicle can also access the internet if you have a USB mobile broadband connection inside your vehicle, your phone supports personal area networking or if you park outside a wireless hotspot.
Press the Settings icon > Settings > Wireless & Internet, then select from the
following:
Wi-Fi
Wi-Fi Settings
Wi-Fi Network (Client) Mode turns the Wi-Fi feature on and off in your vehicle. Make sure you turn it on for connectivity purposes. Choose a Wireless Network allows you to use a previ- ously stored wireless network. You can categorize by alphabetical listing, priority and signal strength. You can also choose to search for a network, connect to a network, disconnect from a network, receive more information, prioritize a network or delete a network. Gateway (Access Point) Mode makes SYNC an access point for a phone or a computer when turned on. This forms the local area network within your vehicle for things, such as game playing, file transfer and internet browsing. Press ? for more information. Gateway (Access Point) Settings allows you to view and change settings for using SYNC as the internet gateway. Gateway (Access Point) Device List allows you to view recent connections to your Wi-Fi system.
352
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142607MyFord Touch™ (If Equipped)
USB Mobile Broadband
Bluetooth Settings
Prioritize Connection Methods
Wi-Fi
Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must turn on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection. (USB mobile broadband settings may not display if the device is already on.) You can select the following: Country, Carrier, Phone Number, User Name and Password. Shows you the currently paired devices as well as giving you your typical Bluetooth options to connect, disconnect, set as favorite, delete and add device. Bluetooth is a registered trademark of the Bluetooth SIG. Choose your connection methods and change them as needed. You can select to Change Order and have the system either always attempt to connect using a USB mobile broadband or using Wi-Fi.
The Wi-Fi CERTIFIED Logo is a certification mark of the Wi-Fi Alliance. Help
Press the Settings icon > Help, then select from the following:
System Information
Software Licenses
Help
Touchscreen system serial number Your vehicle identification number (VIN) Touchscreen system software version Navigation system version Map database version Sirius satellite radio ESN Gracenote Database Information and Library version View the licenses for any software and applications installed on your system.
353
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142626E142607MyFord Touch™ (If Equipped)
Driving Restrictions
911 Assist
Voice Command List
Help
Certain features are not accessible when your vehicle is moving. Turn on and turn off the 911 Assist feature. See Informa- tion (page 388). In Case of Emergency (ICE) Quick Dial: allows you to save up to two numbers as ICE contacts for quick access if there is an emergency. Select Edit to access your phonebook and then select the desired contacts. The numbers then appear as options on this screen for the ICE 1 and ICE 2 buttons. The ICE contacts you select appear at the end of the 911 Assist call process. View categorized lists of voice commands.
To access Help using the voice commands, press the voice button, then, after the tone, say "Help". The system provides allowable voice commands for the current mode. ENTERTAINMENT
AM 1 and AM AST. FM 1, FM 2 and FM AST.
354
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
ABCDEFGHE161892MyFord Touch™ (If Equipped)
SIRIUS. CD. USB. Touch this button to scroll down for more options, such as SD Card, BT Stereo and A/V In. These buttons change with the media mode you are in. Radio memory presets and CD controls.
Note: Some features may not be available in your area. Contact an authorized dealer for more information. You can access these options using the touchscreen or voice commands. Browsing Device Content When listening to audio on a device, you can browse through other devices without having to change sources. For example, if you are currently listening to audio on an SD card, you can browse all the artists that are stored on your USB device.
Press the voice icon on the steering wheel. When prompted, you can say:
"BROWSE" within devices
"Browse"*
"Browse
"Browse
"Browse SD card"
"Browse Sirius channel guide"**
"BROWSE" within devices
"Browse USB"
"Help"
* If you only say, "Browse", you can then say any commands in the following chart. **This command is only usable if you have an active subscription to SIRIUS satellite radio.
"BROWSE"
"
"
"SD card"**
"Sirius Channel Guide"*
"USB"** "Help"
* This command is only usable if you have an active subscription to SIRIUS satellite radio. ** For more commands in SD card or USB mode, see the "SD Card and USB Port" section of this chapter.
355
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142599MyFord Touch™ (If Equipped)
Your voice system allows you to change audio sources with a simple voice command. For example, if you are listening to music on a USB device, then want to switch to a satellite radio channel, simply press the voice button on the steering wheel controls and say the name of the SIRIUS station (such as, "the Highway"). The following voice commands are available at the top level of the voice session no matter which current audio source you are listening to (such as a USB device or SIRIUS satellite radio). Note: This is only available when your MyFord Touch system language is set to North American English.
Sample commands
"<87.9-107.9>" "<530-1710>"
"
"Play [album]
"Play
"Play name>"
Sample commands
"Sirius <0-223>"*
"Sports games"*
* This command is only usable if you have
an active subscription to SIRIUS satellite
radio.
** The commands that have [ ] around the
word means that the word is optional. For
example, if you say, "Play Metallica", this
is the same as the voice command, "Play
[artist] Touch the AM or FM tab to listen
to the radio.
To change between AM and FM presets,
just touch the AM or FM tab.
Memory Presets
Save a station by pressing and holding one
of the memory preset areas. There is a brief
mute while the radio saves the station.
Sound returns when finished.
HD Radio
Touch this button to switch HD Radio on.
The light on the button illuminates when
the feature is on. HD Radio allows you to
receive radio broadcasts digitally, where
available, providing free, crystal-clear
sound. See HD Radio information later in
this chapter.
Scan
Touch this button to go to the next strong
AM or FM radio station. The light on the
button illuminates when the feature is on.
356
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142611MyFord Touch™ (If Equipped)
Direct Tune
Touch this button to manually enter the
desired station number. Touch Enter when
you are done.
HD Radio™ Information (If Available)
Note: HD Radio broadcasts are not
available in all markets.
HD Radio technology is the digital
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts (where
available) in addition to the analog
broadcasts it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information and a
guide to available stations and
programming, please visit
www.hdradio.com.
When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the following indicators on
your screen:
The HD Radio logo either blinks when
acquiring a digital station and then stays
solid when digital audio is playing, or is grey
when acquiring a digital station and then
changes to orange when digital audio is
playing. When this logo is available, you
may also see Title and Artist fields
on-screen.
Bass.
Speed Compensated Volume.
Treble.
Balance and Fade.
Options
Sound Settings
Touch this button to adjust settings for:
•
• Midrange.
•
•
• DSP (Digital Signal Processing).
• Occupancy Mode.
•
Note: Your vehicle may not have all of
these sound settings.
Set PTY for Seek/Scan
This allows you to select a category of
music you would like to search for. You can
then choose to either seek or scan for the
stations playing that category.
RDS Text Display
This allows you to view the information
broadcast by FM stations.
AST
AST (Autostore) allows you to have the
system automatically store the six
strongest stations in your current location.
TAG Button
This feature is available when HD Radio is
on, and allows you to tag a song to
download later. When you select On, TAG
appears on-screen when HD Radio is
active. You can touch TAG to save the
information of the song that is playing.
When you plug in your portable music
player, the information transfers, if
supported by your device. When you
connect to iTunes, the tags appear to
remind you of the songs you would like to
download. See HD Radio information later
in this chapter.
357
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142616MyFord Touch™ (If Equipped)
4. When you access iTunes with your
portable music player, the tags appear
to you as a reminder. The system
allows you to tag up to approximately
100 songs. For a list of devices that
support tagging, see
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
When HD Radio broadcasts are active, you
can access the following functions:
• Scan allows you to hear a brief
sampling of all available stations. This
feature still works when HD Radio
reception is on, although it does not
scan for HD2-HD7 channels. You may
see the HD logo appear if the station
has a digital broadcast.
• Memory presets allow you to save an
active channel as a memory preset.
Touch and hold a memory preset slot
until the sound returns. There is a brief
mute while the radio saves the station.
Sound returns when finished. When
switching to an HD2 or HD3 memory
preset, the sound mutes before the
digital audio plays, because the system
has to reacquire the digital signal.
Note: As with any saved radio station, you
cannot access the saved station if your
vehicle is outside the station’s reception
area.
The multicast indicator appears in FM
mode (only) if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations (HD2 through HD7) are
only available digitally.
TAG allows you to save a song to
download later when you are on an
acquired HD Radio station and the feature
is on. To switch the feature on and use it:
1. Press AM or FM > Options > TAG >
On.
2. When you hear a song you like, touch
TAG.
3. The system automatically saves the
song's information and transfers it to
your portable music player (if
supported) when you connect it to the
system. The system automatically
transfers the tag to your player (if
already connected) and a pop-up
confirms the transfer.
358
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
MyFord Touch™ (If Equipped)
HD Radio Reception and Station Troubleshooting
Reception area
Station blending
Potential reception issues
If you are listening to a multicast station and you are on
the fringe of the reception area, the station may mute due
to weak signal strength.
If you are listening to HD1, the system switches back to
the analog broadcast until the digital broadcast is available
again. However, if you are listening to any of the possible
HD2-HD7 multicast channels, the station mutes and stays
muted unless it is able to connect to the digital signal
again.
When the system first receives a station (aside from HD2-
HD7 multicast stations), it first plays the station in the
analog version. Once the receiver verifies the station is an
HD Radio station, it shifts to the digital version. Depending
on the station quality, you may hear a slight sound change
when the station changes from analog to digital. Blending
is the shift from analog to digital sound or digital back to
analog sound.
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.
Potential station issues
Issues
Cause
Action
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
Sound fading or blending in
and out.
This is poor time alignment
by the radio broadcaster.
No action required. This is a
broadcast issue.
The radio is shifting between
analog and digital audio.
No action required. The
reception issue may clear up
as you continue to drive.
359
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
MyFord Touch™ (If Equipped)
Potential station issues
Issues
Cause
Action
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
Cannot access HD2 or HD3
There is no text information
shown for currently selected
frequency.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Data service issue by the
radio broadcaster.
Data service issue by the
radio broadcaster.
No action required. This is
normal behavior. Wait until
the audio is available.
No action required. The
station is not available in
your current location.
Fill out the station issue
form at the website listed
below.*
Fill out the station issue
form at the website listed
below.*
No action required. This is
normal behavior.
HD2-HD7 stations not found
when Scan is pressed.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
Pressing Scan disables
HD2-HD7 channel search.
HD Radio Technology is under license
iBiquity Digital Corp. U.S. and foreign
patents manufacture. HD Radio and the
HD and HD Radio logos are proprietary
trademarks of iBiquity Digital Corp. Ford
Motor Company and iBiquity Digital Corp.
are not responsible for the content sent
using HD Radio technology. Content may
be changed, added or deleted at any time
at the station owner's discretion.
Radio Voice Commands
If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to the radio, press
the voice button and, after the tone, say
"Radio", then any of the following
commands.
"RADIO"
"<87.9-107.9>"
"<87.9-107.9> HD"1
"<530-1710>"
"AM"
"AM <530-1710>"
"AM autoset"
"AM autoset preset <#>"
360
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142599MyFord Touch™ (If Equipped)
"RADIO"
"AM preset <#>"
"Browse"2
"FM"
"FM <87.9-107.9>"
"FM <87.9-107.9> HD <#>"1
"FM autoset"
"FM autoset preset <#>"
"FM preset <#>"
"FM 1"
"FM 1 preset <#>"
"FM 2"
"FM 2 preset <#>"
"HD <#>"1
"Tune"3
1 If available.
2 If you have said "Browse", see the
"Browse" chart later in this section.
3 If you have said "Tune", see the following
"Tune" chart.
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
"TUNE"
"<530-1710>"
"<87.9-107.9>"
"<87.9-107.9> HD <#>"*
"AM"
"AM <530-1710>"
"AM autoset"
"AM autoset preset <#>"
"AM preset <#>"
"FM"
"FM <87.9-107.9>"
"FM <87.9-107.9> HD <#>"*
"FM autoset"
"FM autoset preset <#>"
"FM preset <#>"
"FM 1"
"FM 1 preset <#>"
"FM 2"
"FM 2 preset <#>"
"HD <#>"*
"Preset <#>"
"Help"
* If available.
SIRIUS® Satellite Radio (If
Activated)
Press the lower left-hand corner
of the touchscreen, and then
select the SIRIUS tab.
361
E142611MyFord Touch™ (If Equipped)
Balance and Fade.
Speed Compensated Volume.
•
• DSP (Digital Signal Processing).
• Occupancy Mode.
•
Note: Your vehicle may not have all of
these sound settings.
Set Category for Seek/Scan
This allows you to select a category of
music you would like to search for. You can
then choose to either seek or scan for the
stations playing that category.
Parental Lockout
This allows you to lock and unlock
channels, change or reset your PIN, or
unlock all channels. To use this feature,
you need your initial PIN, which is 1234.
Artist/Title/Team Alerts
This feature allows you to select Artists,
Titles and Teams that you would like the
system to alert you to when they are
playing on other channels. Press Edit Alerts
to delete or switch off alerts. You can also
set all alerts to on or off. When an alert
appears on the screen, you can choose to
Tune to the channel, to Cancel the alert or
to Disable Alerts. If you are listening to a
sporting event, you can save your favorite
teams so that the system can alert you
when they are playing on a satellite radio
channel.
Note: SIRIUS does not support the Alert
feature on all channels. Ford Motor
Company shall not be responsible for Alert
feature variation.
Memory Presets
Save a channel by pressing and holding
one of the memory preset areas. There is
a brief mute while the radio saves the
channel. Sound returns when finished.
ALERT
Save the current song, artist, or team as a
favorite. The system alerts you when it
plays again on any channel.
Replay
Replay audio on the current channel. You
can replay approximately 45 minutes of
audio as long as you have remained tuned
to the current station. Changing stations
erases the previous audio.
While in replay mode:
• Press and release the seek buttons to
hear the previous or next song.
• Press and hold the seek buttons to
reverse or fast forward in the current
track.
• Press play or pause to play or pause
the audio.
• Press Replay to return to live audio if
you have been using the feature to
replay audio.
Scan
Touch this button to hear a brief sampling
of channels.
Options
Touch this button to view and adjust
various media settings.
Sound Settings
Touch this button to adjust settings for:
•
• Midrange.
•
Treble.
Bass.
362
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
MyFord Touch™ (If Equipped)
SIRIUS satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SIRIUS satellite radio system includes
hardware and a limited subscription term
that begins on the date of sale or lease of
your vehicle. See an authorized dealer for
availability.
For more information on extended
subscription terms (a service fee is
required), the online media player, and a
list of SIRIUS satellite radio channels and
other features, please visit
www.siriusxm.com in the United States,
www.sirius.ca in Canada, or call SIRIUS at
1-888-539-7474.
Note: This receiver includes the eCos
real-time operating system. The eCos
License publishes eCos.
Electronic Serial Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. The ESN
is on the System Information Screen (SR
ESN:XXXXXXXXXXXX). To access your
ESN, touch the bottom left-hand corner
of the touchscreen. Touch SIRIUS >
Options.
Direct Tune
Touch this button to manually enter the
desired satellite channel number. Touch
Enter when you are done.
Browse
Touch this button to view a list of all
available stations. Scroll to see more
categories. Touch the station you want to
listen to.
Touch Skip if you want to skip this
channel.
Touch Lock if you do not want anyone to
listen to this channel.
Touch Title or Artist to see song and
artists on other stations.
SIRIUS Satellite Radio Information
Note: SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming, including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes.
363
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142593MyFord Touch™ (If Equipped)
SIRIUS Satellite Radio Reception Factors and Troubleshooting
Antenna obstructions
Terrain
Station overload
Satellite radio signal interfer-
ence
Potential reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Your display may show ACQUIRING... to indicate the
interference and the audio system may mute.
Radio display
Cause
Action
Troubleshooting tips
Acquiring...
Sat Fault/SIRIUS System
Failure.
Radio requires more than
two seconds to produce
audio for the selected
channel.
There is an internal module
or system failure present.
Invalid Channel.
Unsubscribed Channel.
The channel is no longer
available.
Your subscription does not
include this channel.
No Signal.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna.
No action required. This
message should disappear
shortly.
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
Tune to another channel or
choose another preset.
Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
The signal is blocked. When
you move into an open area,
the signal should return.
364
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
MyFord Touch™ (If Equipped)
Radio display
Cause
Action
Troubleshooting tips
Updating.
Update of channel
programming in progress.
Call SIRIUS 1-888-539-
7474.
Your satellite service is no
longer available.
None found. Check Channel
Guide.
Subscription Updated.
All the channels in the
selected category are either
skipped or locked.
SIRIUS has updated the
channels available for your
vehicle.
No action required. The
process may take up to
three minutes.
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.
Use the channel guide to
switch off the Lock or Skip
function on that station.
No action required.
"SIRIUS"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Sirius off"
"Sirius on"
"Sports game"*
"Tune"**
"Help"
* If you have said "Sports game", see the
following "Sports game" chart.
** If you have said "Tune", see the following
"Tune" chart.
SIRIUS Satellite Radio Voice
Commands
If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tone, say "SIRIUS", then any of the
following commands.
"SIRIUS"
" "Preset <#>"
"SAT"
"SAT preset <#>"
"SAT 1"
"SAT 1 Preset <#>"
"SAT 2"
365
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142599MyFord Touch™ (If Equipped)
"SPORTS GAME"
"Tune to the "Tune to the "Tune to the game"
"Tune to the "Help"
"TUNE"
" "Preset <#>"
"SAT"
"SAT 1"
"SAT 1 preset <#>"
"SAT 2"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Help"
CD
Press the lower left-hand corner
of the touchscreen, and then
select the CD tab.
You can also advance and reverse the
current track or current folder, if applicable.
Repeat
Touch this button to repeat the currently
playing track, all tracks on the disc or
switch the feature off if already on.
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
Bass.
Shuffle
Touch this button to play the tracks or
entire albums in random order, or switch
the feature off if already on.
Scan
Touch this button to hear a brief sampling
of all available tracks.
More Info
Touch this button to see disc information.
Options
Sound Settings
Touch this button to adjust settings for:
•
• Midrange.
•
•
• DSP (Digital Signal Processing).
• Occupancy Mode.
•
Note: Your vehicle may not have all of
these sound settings.
Compression
Touch this button to switch the
compression feature on and off.
Browse
Touch this button to look through all
available CD tracks.
CD Voice Commands
Treble.
Balance and Fade.
Speed Compensated Volume.
If you are listening to a CD, press
the voice button on the steering
wheel controls. When prompted,
say any of the following commands.
If you are not listening to a CD, press the
voice button and, after the tone, say "CD",
then any of the following commands.
366
E142611E142599MyFord Touch™ (If Equipped)
The SD card slot is located either in the
center console or behind a small access
door in the instrument panel. To access
and play music from your device, press the
lower left-hand corner of the touchscreen,
and then select SD Card from the list on
the left-hand side of the screen.
SD logo is a trademark of SD-3C, LLC.
"CD"
"Pause"
"Play"
"Play next track"
"Play previous track"
"Play track <1-512>"
"Repeat"
"Repeat folder"*
"Repeat off"
"Repeat track"
"Shuffle"
"Shuffle CD"*
"Shuffle folder"*
"Shuffle off"
"Help"
*This applies to WMA or MP3 files only.
SD Card Slot and USB Port
SD Card
Note: Your SD card slot is spring-loaded.
To remove the SD card, press the card in
and the system ejects it. Do not attempt to
pull the card to remove it as this could cause
damage.
Note: The navigation system also uses this
card slot. See Navigation (page 401).
367
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142619E142620MyFord Touch™ (If Equipped)
Bass.
Shuffle
Touch this button to play music on the
selected album or folder in random order.
Similar Music
This feature allows you to choose music
similar to what is currently playing.
More Info
Touch this button to see disc information
such as current track, artist name, album
and genre.
Options
Touch this button to view and adjust
various media settings.
Sound Settings allows you to adjust
settings for:
•
• Midrange.
•
•
• DSP (Digital Signal Processing).
• Occupancy Mode.
•
Note: Your vehicle may not have all of
these sound settings.
Media Player Settings allows you to
select more settings, which is under Media
Player. See Settings (page 344).
Device Information displays software
and firmware information about the
currently connected media device.
Update Media Index indexes your device
when you connect it for the first time and
each time the content changes (such as
adding or removing tracks) to make sure
you have the latest voice commands
available for all media on the device.
Treble.
Balance and Fade.
Speed Compensated Volume.
USB Port
The USB ports are located either in the
center console or behind a small access
door in the instrument panel. To access
and play music from your device, press the
lower left-hand corner of the touchscreen.
This feature allows you to plug in media
playing devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.
In order to playback video from your iPod
or iPhone, you must have a special
combination USB/RCA composite video
cable (which you can buy from Apple).
When you connect the cable to your iPod
or iPhone, plug the other end into both the
RCA jacks and the USB port.
Playing Music from Your Device
Note: The system is capable of indexing up
to 30000 songs.
Insert your device and select the
SD Card or USB tab once the
system recognizes it. You can
then select from the following options:
Repeat
This feature replays the currently playing
song or album.
368
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142621E142611MyFord Touch™ (If Equipped)
Browse
This feature allows you to view the
contents of the device. It also allows you
to search by categories, such as genre,
artist or album.
If you want to view song information such
as Title, Artist, File, Folder, Album and
Genre, touch the on-screen album art.
You can also touch What’s Playing to
hear how the system pronounces the
current band and song. This can be helpful
when using voice commands to make sure
the system correctly plays your request.
Playing Video from Your Device
To access and play video from your device,
your vehicle's transmission must be in
position P with the ignition in accessory
mode. See Starting and Stopping the
Engine (page 127).
SD Card and USB Voice Commands
If you are listening to a USB
device or an SD card, press the
voice button on the steering
wheel controls. When prompted, say any
of the following commands.
If you are not listening to a USB device or
an SD card, press the voice button and,
after the tone, say "USB" or "SD card",
then any of the following commands.
"USB" or "SD CARD"
"Browse"*
"Next"
"Pause"
"Play"
"Play album "Play all"
"USB" or "SD CARD"
"Play artist "Play audiobook "Play author "Play composer "Play folder "Play movie "Play music video "Play playlist "Play podcast episode "Play similar music"
"Play song "Play TV show "Play TV show episode "Play video "Play video podcast "Play video podcast episode "Play video playlist "Previous"
"Repeat all"
"Repeat off"
"Repeat on"
"Shuffle"
"Shuffle album"
369
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142599MyFord Touch™ (If Equipped)
"USB" or "SD CARD"
"Shuffle off"
"What's this?"
"Help"
* If you have said you would like to browse
your USB or SD card, the system prompts
you to specify what you would like to
browse. When prompted, see the following
"Browse" chart.
** These commands are only available in
USB mode and are device-dependent.
"BROWSE"
"Album "All albums"
"All artists"
"All audiobooks"
"All authors"
"All composers"
"All folders"
"All genres"
"All movies"*
"All music videos"*
"All playlists"
"All podcasts"
"All songs"
"All TV shows"*
"All video playlists"*
"All video podcasts"*
"BROWSE"
"All videos"*
"Artist "Audiobook "Author "Composer "Folder "TV show "Video "Video playlist "Video podcast "Help"
* This command is only available in USB
mode and is device-dependent.
Supported Media Players, Formats
and Metadata Information
SYNC is capable of hosting nearly any
digital media player, including iPod,
Zune™, plays from device players, and
most USB drives. Supported audio formats
include MP3, WMA, WAV and AAC.
It is also able to organize your indexed
media from your playing device by
metadata tags. Metadata tags, which are
descriptive software identifiers embedded
in the media files, provide information
about the file.
370
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
MyFord Touch™ (If Equipped)
WARNINGS
against the use of any handheld device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
For safety reasons, do not connect
or adjust the settings on your
portable music player while your
vehicle is moving.
Store the portable music player in a
secure location, such as the center
console or the glove box, when your
vehicle is moving. Hard objects may
become projectiles in a crash or sudden
stop, which may increase the risk of serious
injury. The audio extension cable must be
long enough to allow the portable music
player to be safely stored while your
vehicle is moving.
Your A/V inputs allow you to connect an
auxiliary audio/video source (such as a
gaming system or a personal camcorder)
by connecting RCA cords (not included)
to these input jacks. The jacks are yellow,
red and white and are located either
behind a small access door on the
instrument panel or in your center console.
If your indexed media files contain no
information embedded in these metadata
tags, SYNC may classify the empty
metadata tags as Unknown.
In order to playback video from your iPod
or iPhone, you must have a special
combination USB/RCA composite video
cable (which you can buy from Apple).
When you connect the cable to your iPod
or iPhone, plug the other end into both the
RCA jacks and the USB port.
Bluetooth Audio
Your system allows you to stream audio
over your vehicle's speakers from your
connected, Bluetooth-enabled cellular
phone.
To access, press the lower
left-hand corner on the
touchscreen, then select the BT
Stereo tab.
Bluetooth Audio Voice Commands
If you are listening to a Bluetooth
audio device, press the voice
button on the steering wheel
control. When prompted, say "Next song",
"Pause", "Play" or "Previous song".
If you are not listening to a Bluetooth audio
device, press the voice button and, after
the tone, say "Next song", "Pause", "Play"
or "Previous song".
A/V Inputs
WARNINGS
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
371
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142611E142599E142622MyFord Touch™ (If Equipped)
You can also use the A/V inputs as an
auxiliary input jack to play music from your
portable music player over your vehicle's
speakers. Plug in your 1/8 inch (3.5
portable music player. Set the parking
brake and put the transmission in
position P.
2. Attach one end of the audio extension
cable to the headphone output of your
player and the other end into the
adapter in one of the two left-hand A/V
input jacks (white or red) inside the
center console.
3. Press the lower left-hand corner on the
touchscreen. Select either a tuned FM
station or a CD (if there is a CD already
loaded into the system).
4. Adjust the volume as desired.
5. Switch the portable music player on
and adjust the volume to half the
maximum.
6. Press the lower left-hand corner on the
touchscreen. Select the A/V In tab.
(You should hear audio from your
portable music player although it may
be low.)
7. Adjust the sound on your portable
music player until it reaches the level
of the FM station or CD by switching
back and forth between the controls.
In order to playback video from your iPod
or iPhone, you must have a special
combination USB/RCA composite video
cable (which you can buy from Apple).
When you connect the cable to your iPod
or iPhone, plug the other end into both the
RCA jacks and the USB port.
Troubleshooting
• Do not connect the audio input jack to
a line level output. The jack only works
correctly with devices that have a
headphone output with a volume
control.
• Do not set the portable music player's
volume level higher than is necessary
to match the volume of the CD or FM
radio as this causes distortion and
reduces sound quality.
If the music sounds distorted at lower
listening levels, turn the portable music
player volume down. If the problem
persists, replace or recharge the
batteries in the portable media player.
•
• Control the portable media player in
the same manner when used with
headphones, as the auxiliary input jack
does not provide control (such as Play
or Pause) over the attached portable
media player.
372
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
MyFord Touch™ (If Equipped)
PHONE
Phone
Quick Dial
Phonebook
History
Messaging
Settings
Hands-free calling is one of the main
features of SYNC. Once you pair your
phone, you can access many options using
the touchscreen or voice commands. While
the system supports a variety of features,
many are dependent on your cellular
phone’s functionality.
At a minimum, most cellular phones with
Bluetooth wireless technology support the
following functions:
• Answering an incoming call.
•
• Using privacy mode.
• Dialing a number.
Ending a call.
373
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
• Redialing.
• Call waiting notification.
• Caller ID.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone’s compatibility, see
your phone’s user manual and visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
ABCDEFE161968MyFord Touch™ (If Equipped)
Pairing Your Phone for the First
Time
5. The display indicates when the pairing
is successful.
SYNC may prompt you with more phone
options. For more information on your
phone's capability, see your phone's
manual and visit the website.
Pairing Subsequent Phones
Note: Put the transmission in park (P).
Switch on your vehicle ignition and the radio.
1. Press the Phone corner of the
touchscreen > Settings > BT Devices
> Add Device.
2. Make sure that Bluetooth is set to On
and that your cellular phone is in the
proper mode. See your phone’s manual
if necessary.
Note: Select SYNC, and a six-digit PIN
appears on your device.
3.
If prompted to enter a PIN on your
device, it does not support Secure
Simple Pairing. To pair, enter the PIN
displayed on the touchscreen. Skip the
next step.
4. When prompted on your phone’s
display, confirm that the PIN provided
by SYNC matches the PIN displayed
on your cellular phone.
5. The display indicates when the pairing
is successful.
SYNC may prompt you with more phone
options. For more information on your
phone's capability, see your phone's
manual and visit the website.
Making Calls
Press the voice button on your
steering wheel controls. When
prompted, say, "Call or say "Dial", then the desired number.
To end the call or exit phone
mode, press this phone button.
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any handheld device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
The first thing you must do to use the
phone features of SYNC is to pair your
Bluetooth-enabled cellular phone with
SYNC. This allows you to use your phone
in a hands-free manner.
Note: Put the transmission in park (P).
Switch on your vehicle ignition and the radio.
1. Touch Add Phone in the upper left
corner of the touchscreen. Find SYNC
appears on the screen, and instructs
you to begin the pairing process from
your device.
2. Make sure that Bluetooth is set to On
and that your cellular phone is in the
proper mode. See your phone’s manual
if necessary.
Note: Select SYNC, and a six-digit PIN
appears on your device.
3.
If prompted to enter a PIN on your
device, it does not support Secure
Simple Pairing. To pair, enter the PIN
displayed on the touchscreen. Skip the
next step.
4. When prompted on your phone’s
display, confirm that the PIN provided
by SYNC matches the PIN displayed
on your cellular phone.
374
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142599E142632MyFord Touch™ (If Equipped)
Receiving Calls
During an incoming call, an audible tone
sounds. Call information appears in the
display if it is available.
Accept the call by pressing
Accept on the touchscreen or
by pressing this phone button on
your steering wheel controls.
Reject the call by pressing
Reject on the touchscreen or by
pressing this phone button on
your steering wheel controls.
Ignore the call by doing nothing. SYNC logs
it as a missed call.
Phone Menu Options
Press the top left corner on your
touchscreen to select from the following
options:
Phone
Touch this button to access the on-screen
numerical pad to enter a number and place
a call. During an active call, you can also
choose to:
• Mute the call.
• Put the call on hold.
•
•
•
Quick Dial
Set up favorite contacts from your
phonebook or history folder.
Phonebook
Touch this button to access and call any
contacts in your previously downloaded
phone book. The system places the entries
in alphabetical categories summarized at
the top of the screen.
Turn on the privacy feature.
Join two calls.
End the call.
To switch on contact picture settings, if
your device supports this feature, press
Phone > Settings > Manage Phonebook
> Download photos from Phonebook
> On.
History
After you connect your Bluetooth-enabled
phone to SYNC, you can access any
previously dialed, received or missed calls.
You can also choose to save these to your
Favorites or to Quick Dial.
Note: This is a phone-dependent feature.
If your phone does not support downloading
call history using Bluetooth, SYNC keeps
track of calls made with the SYNC system.
Messaging
Send text messages using your
touchscreen. See Text messaging later
in this section.
Settings
Touch this button to access various phone
settings, such as turning Bluetooth on and
off, managing your phonebook and more.
See Phone settings later in this section.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
Note: SYNC does not download read text
messages from your phone.
You can send and receive text messages
using Bluetooth, read them aloud and
translate text messaging acronyms, such
as LOL.
1. Touch the top left corner of the display
to access the Phone menu.
375
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
E142632MyFord Touch™ (If Equipped)
Text message options
I’m ahead of schedule, so I’ll be there
early.
I’m outside.
I’ll call you when I get there.
OK
Yes
No
Thanks
Stuck in traffic.
Call me later.
LOL
Receiving a Text Message
Note: If you select View and your vehicle
is traveling over 3 mph (5 km/h), the system
offers to read the message to you instead
of allowing you to view it while driving.
When a new message arrives, an audible
tone sounds and the screen displays a
pop-up with the caller name and ID, if
supported by your phone. You can press:
• View to view the text message.
•
Listen for SYNC to read the message
to you.
• Dial to call the contact.
Ignore to exit the screen.
•
Phone Settings
Press Phone > Settings.
Bluetooth Devices
Touch this tab to connect, disconnect, add
or delete a device, as well as save it as a
favorite.
Send Text.
Listen (speaker icon).
2. Select Messaging.
3. Choose from the following:
•
• Dial.
•
• View.
• Delete.
Composing a Text Message
Note: This is a speed-dependent feature.
It is unavailable when your vehicle is
traveling at speeds over 3 mph (5 km/h).
Note: Downloading and sending text
messages using Bluetooth are
phone-dependent features.
1. Touch the top left corner of the display
to access the Phone menu.
2. Touch Messaging > Send Text.
3. Enter a phone number or choose from
your phonebook.
4. You can select from the following
• Send, which sends the message as it
options:
is.
• Edit Text, which allows you to
customize the pre-defined message or
create a message on your own.
You can then preview the message, verify
the recipient as well as update the
message list.
Text message options
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
I’m running a few minutes late.
376
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
MyFord Touch™ (If Equipped)
Roaming Warning
Touch this button to have the system alert
you when your phone is in roaming mode.
Phone Voice Commands
Press the voice button on the
steering wheel controls. When
prompted, say any of the
following commands:
"PHONE"
"Call"
"Call "Call "Call voicemail"
"Dial"
"Do not disturb off"
"Do not disturb on"
"Forward text messages"
"Go to hands free"*
"Hold call off"*
"Hold on"*
"Join calls"*
"Listen to text message <#>"
"Listen to text messages"
"Messages"**
"Mute call"*
Bluetooth
Touch this tab to turn Bluetooth off or on.
Do Not Disturb
Touch this tab if you want all calls to go
directly to your voice mail and not ring in
the vehicle. When this feature is on, text
message notifications do not ring inside
the cabin either.
911 Assist
multicast channel when
recalling a preset or from a
direct tune.
Text information does not
match currently playing
audio.
"Preset <#>"
"Radio off"
"Radio on"
"Set PTY"
"Help"
millimeter) RCA adapter into the two left
A/V input jacks (red and white).
Press the lower left-hand corner of the
touchscreen, and then select A/V In.
To use the auxiliary input jack feature,
make sure that your portable music player
is designed for use with headphones and
that it is fully charged. You also need an
audio extension cable with stereo male 1/8
inch (3.5 millimeter) connectors at one end
and a RCA jack at the other.
1. Switch off the vehicle, radio and