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vehicle is designed only for changing a flat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. Use the jack provided with your vehicle only for changing a flat tire.
If a tire goes flat, the next part shows how to use the jacking equipment to change a flat tire safely.
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Changing a Flat Tire If a tire goes flat, avoid further tire and wheel damage by driving slowly to a level place. Turn on your vehicle’s hazard warning flashers. See Hazard Warning Flashers on page 194 for more information.
{CAUTION:
Changing a tire can be dangerous. The vehicle can slip off the jack and roll over or fall on you or other people. You and they could be badly injured or even killed. Find a level place to change your tire. To help prevent the vehicle from moving:
1. Set the parking brake firmly. 2. Put the shift lever in PARK (P).
CAUTION:
(Continued)
CAUTION:
(Continued)
3. Turn off the engine and do not restart
while the vehicle is raised.
4. Do not allow passengers to remain in
the vehicle.
To be even more certain the vehicle will not move, you should put blocks at the front and rear of the tire farthest away from the one being changed. That would be the tire, on the other side, at the opposite end of the vehicle.
When your vehicle has a flat tire, use the following example as a guide to assist you in the placement of wheel blocks.
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The following information will tell you next how to use the jack and change a tire.
Removing the Spare Tire and Tools
The tools needed to remove the spare tire are located in the storage compartment at the rear of the vehicle, on the passenger’s side. To remove the tools, do the following: 1. Open the liftgate. See Liftgate on page 141
for more information.
2. Remove the convenience net, if the vehicle
has one.
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3. Open the jack storage compartment by lifting
the tab and pulling the cover off.
The tools you will be using include the jack (A), extension (B), and folding wrench (C). The compact spare tire is located under the rear of the vehicle. See Compact Spare Tire on page 516
for more information about the compact spare.A. Jack B. Strap C. Bracket
D. Wing Nut E. Bag and Tools
4. Remove the jack (A) and jacking tools (E) by loosening and then removing the wing nut (D) and bracket (C).
5. Separate the plastic pouch from the jack and remove the jacking tools, including the folding wrench and extension, from the pouch.
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To remove the compact spare tire, do the following:
1. Attach the folding wrench (F) to the
extension (E) and insert the chisel end on an angle through the hole in the rear bumper and into the hoist shaft (A).
2. Turn the folding wrench counterclockwise to
lower the compact spare tire (D) to the ground. Continue to turn the wrench so the compact spare tire can be pulled out from under the vehicle.
A. Hoist Shaft B. Hoist Assembly C. Retainer
D. Compact Spare Tire E. Extension (Chisel End) F. Folding Wrench
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If the compact spare tire will not lower, check under the vehicle to see if the tire is hanging loose and the cable end and spring under the wheel plate are missing. If so, the secondary latch system is engaged. See Secondary Latch System on page 511. To continue changing the flat tire, see Removing the Flat Tire and Installing the Spare Tire on page 504.
Removing the Flat Tire and Installing the Spare Tire Your vehicle may have aluminum wheels. If so, you will see exposed stainless steel wheel nuts. Use the wheel wrench to loosen all of the wheel nuts. Do not remove them yet. Or, your vehicle may have steel wheel covers. To remove the wheel covers and wheel nut caps, loosen the plastic nut caps with the wheel wrench in a counterclockwise direction. If needed, you can finish loosening with your fingers.
3. Tilt the retainer at the end of the cable to remove the compact spare tire, so it can be pulled up through the wheel opening. The hoist is used to store a full-size or a flat road tire under the vehicle. See Storing a Flat or Spare Tire and Tools on page 513 for more information.
4. Remove the compact spare tire from the cable.
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The plastic nut caps will not come off. Use the flat end of the wheel wrench and pry along the edge of the cover until it comes off. The edge of the wheel cover could be sharp, so do not try to remove it with your bare hands. Do not drop the cover or lay it face down, as it could become scratched or damaged. Once you have removed the wheel cover, use the following procedure to remove the flat tire and install the spare tire.
1. Loosen the wheel
nuts using the folding wrench, but do not remove them.
Turn the handle counterclockwise about 180 degrees, then flip the handle back to the starting position. This avoids taking the wrench off the lug nut for each turn.
If your vehicle has wheel locks and
Notice: you use an impact wrench to remove the wheel nuts, you could damage the lock nut or wheel lock key. Do not use an impact wrench to remove the wheel nuts if your vehicle has wheel locks.
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If you use a jack to raise the vehicle
Notice: without positioning it correctly, you could damage your vehicle. When raising your vehicle on a jack, avoid contact with the rear axle control arms. Notice: rocker molding and attempt to raise the vehicle, you could break the molding and/or cause other damage to your vehicle. Always position the jack so that when the jack head is raised, it will fit firmly in the notch located inboard from the rocker molding.
If you position the jack under the
A. Front Location B. Rear Location
2. Near each wheel, there is a notch (A and B) in the vehicle’s frame, inboard of the rocker molding. Position the jack and raise the jack head until it fits firmly into the notch in the vehicle’s frame nearest the flat tire. Do not raise the vehicle yet.
3. Put the compact spare tire near you.
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{CAUTION:
Getting under a vehicle when it is jacked up is dangerous. If the vehicle slips off the jack you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack.
{CAUTION:
Raising your vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle damage, be sure to fit the jack lift head into the proper location before raising the vehicle.
4. Attach the folding wrench (A) to the jack (B),
and turn the wrench clockwise to raise the jack head approximately 3 inches (7.6 cm).
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{CAUTION:
Rust or dirt on the wheel, or on the parts to which it is fastened, can make the wheel nuts become loose after a time. The wheel could come off and cause an accident. When you change a wheel, remove any rust or dirt from the places where the wheel attaches to the vehicle. In an emergency, you can use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if needed, to get all the rust or dirt off.
5. Raise the vehicle by turning the folding wrench clockwise in the jack. Raise the vehicle far enough off the ground so there is enough room for the compact spare tire to fit under the wheel well.
6. Remove all the wheel nuts and take off the
flat tire.
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7. Remove any rust or dirt from the wheel bolts, mounting surfaces and spare wheel.
8. Install the compact spare tire and put the wheel nuts back on with the rounded end of the nuts toward the wheel.
{CAUTION:
Never use oil or grease on studs or nuts. If you do, the nuts might come loose. Your wheel could fall off, causing a serious accident.
Tighten each nut by hand until the wheel is held against the hub.
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{CAUTION:
Incorrect wheel nuts or improperly tightened wheel nuts can cause the wheel to come loose and even come off. This could lead to an accident. Be sure to use the correct wheel nuts. If you have to replace them, be sure to get new GM original equipment wheel nuts. Stop somewhere as soon as you can and have the nuts tightened with a torque wrench to the proper torque specification. See Capacities and Specifications on page 533
for wheel nut torque specification.Improperly tightened wheel nuts can
Notice: lead to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications on page 533 for the wheel nut torque specification.
9. Lower the vehicle by attaching the folding wheel wrench to the jack and turning the wrench counterclockwise. Lower the jack completely.
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10. Tighten the wheel
nuts firmly in a crisscross sequence, as shown.
Notice: Wheel covers will not fit on your compact spare. If you try to put a wheel cover on the compact spare, you could damage the cover or the spare.
11. Do not try to put a wheel cover on the compact spare tire. It will not fit. Store the wheel cover securely in the rear of the vehicle until you have the flat tire repaired or replaced.
Secondary Latch System Your vehicle may have an underbody-mounted tire hoist assembly equipped with a secondary latch system. It is designed to stop a tire from suddenly falling off your vehicle if the cable holding the spare tire is damaged. For the secondary latch to work, the tire must be stowed with the valve stem pointing down. Your vehicle uses the underbody tire hoist assembly to store either the compact spare or a flat road tire. See Storing a Flat or Spare Tire and Tools on page 513 for instructions on storing the spare or flat tire correctly.
{CAUTION:
Before beginning this procedure read all the instructions. Failure to read and follow the instructions could damage the hoist assembly and you and others could get hurt. Read and follow the instructions listed next.
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To release the spare tire from the secondary latch, do the following:
{CAUTION:
Someone standing too close during the procedure could be injured by the jack. If the spare tire does not slide off the jack completely, make sure no one is behind you or on either side of you as you pull the jack out from the spare.
1. Place the jack under the vehicle, ahead of the rear bumper. Position the center lift point of the jack under the center of the compact spare tire. 2. Turn the folding wrench clockwise to raise the
jack until it lifts the secondary latch device under the wheel plate.
3. Keep raising the jack until the compact spare tire stops moving upward and is held firmly in place. This lets you know that the secondary latch has released.
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4. Lower the jack by turning the folding wrench
counterclockwise. Keep lowering the jack until the compact spare tire is resting on the folding wrench.
Storing a Flat or Spare Tire and Tools
{CAUTION:
Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.
5. Grasp the compact spare tire with both hands
and pull it out from under the vehicle.
6. Reach under the vehicle and remove the
folding wrench and jack.
Have the hoist assembly inspected as soon as you can. You will not be able to store a spare or flat tire using the hoist assembly until it has been repaired or replaced.
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Storing the Flat or Spare Tire
{CAUTION:
The underbody-mounted spare tire needs to be stored with the valve stem pointing down. If the spare tire is stored with the valve stem pointing upwards, its secondary latch will not work properly and the spare tire could loosen and suddenly fall from your vehicle. If this happened when your vehicle was being driven, the tire might contact a person or another vehicle, causing injury and, of course, damage to itself as well. Be sure the underbody-mounted spare tire is stored with its valve stem pointing down.
To store the spare tire, do the following: 1. Lay the tire near the rear of the vehicle with
the valve stem down.
2. Remove the small center cap by tapping the
back of the cap with the extension of the shaft, if the vehicle has aluminum wheels.
3. Slide the cable retainer through the center of
the wheel and start to raise the tire. Make sure the retainer is fully seated across the underside of the wheel.
4. When the tire is almost in the stored position, turn the tire so the valve is towards the rear of the vehicle. This will help when you check and maintain tire pressure in the spare.
5. Raise the tire fully against the underside of
the vehicle. Continue turning the folding wrench until you feel more than two clicks. This indicates that the compact spare tire is secure and the cable is tight. The spare tire hoist cannot be overtightened.
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Storing the Tools
6. Make sure the tire is stored securely. Push,
pull (A), and then try to turn (B) the tire. If the tire moves, use the folding wrench to tighten the cable.
A. Strap B. Bag and Tools C. Jack Put back all tools as they were stored in the jack storage compartment and put the compartment cover back on.
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To replace the cover, line up the tabs on the right of the cover with the slots in the cover opening. Push the cover in place and push down the tab so that it rests in the groove. This secures the cover in place. Store the center cap or the plastic bolt-on wheel covers until a full size tire is put back on the vehicle. When you replace the compact spare with a full-size tire, reinstall the bolt-on wheel covers or the center cap. Hand-tighten them over the wheel nuts, using the folding wrench.
Compact Spare Tire Although the compact spare tire was fully inflated when the vehicle was new, it can lose air after a time. Check the inflation pressure regularly. It should be 60 psi (420 kPa). After installing the compact spare on the vehicle, stop as soon as possible and make sure the spare tire is correctly inflated. The compact spare is made to perform well at speeds up to 65 mph (105 km/h) for distances up to 3,000 miles
(5 000 km), so you can finish your trip and have the full-size tire repaired or replaced at your convenience. Of course, it is best to replace the spare with a full-size tire as soon as possible. The spare tire will last longer and be in good shape in case it is needed again. Notice: When the compact spare is installed, do not take your vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails. That can damage the tire and wheel, and maybe other parts of your vehicle. Do not use the compact spare on other vehicles. And do not mix the compact spare tire or wheel with other wheels or tires. They will not fit. Keep the spare tire and its wheel together. Notice: Tire chains will not fit your compact spare. Using them can damage your vehicle and can damage the chains too. Do not use tire chains on your compact spare.
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Appearance Care
Cleaning the Inside of Your Vehicle Your vehicle’s interior will continue to look its best if it is cleaned often. Although not always visible, dust and dirt can accumulate on your upholstery. Dirt can damage carpet, fabric, leather, and plastic surfaces. Regular vacuuming is recommended to remove particles from your upholstery. It is important to keep your upholstery from becoming and remaining heavily soiled. Soils should be removed as quickly as possible. Your vehicle’s interior may experience extremes of heat that could cause stains to set rapidly. Lighter colored interiors may require more frequent cleaning. Use care because newspapers and garments that transfer color to your home furnishings may also transfer color to your vehicle’s interior. When cleaning your vehicle’s interior, only use cleaners specifically designed for the surfaces being cleaned. Permanent damage may result from using cleaners on surfaces for which they were not intended. Use glass cleaner only on
If you use abrasive cleaners when
glass. Remove any accidental over-spray from other surfaces immediately. To prevent over-spray, apply cleaner directly to the cleaning cloth. Notice: cleaning glass surfaces on your vehicle, you could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in your vehicle’s breathing space. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning your vehicle’s interior, maintain adequate ventilation by opening your vehicle’s doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles. Your GM dealer has a product for cleaning your vehicle’s glass. Should it become necessary, you can also obtain a product from your GM dealer to remove odors from your vehicle’s upholstery.
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Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques: (cid:127) For liquids: gently blot the remaining soil
with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed.
(cid:127) For solid dry soils: remove as much as
possible and then vacuum.
Do not clean your vehicle using the following cleaners or techniques: (cid:127) Never use a knife or any other sharp object to
remove a soil from any interior surface.
(cid:127) Never use a stiff brush. It can cause damage
to your vehicle’s interior surfaces. (cid:127) Never apply heavy pressure or rub
aggressively with a cleaning cloth. Use of heavy pressure can damage your interior and does not improve the effectiveness of soil removal.
(cid:127) Use only mild, neutral-pH soaps. Avoid
laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide.
(cid:127) Do not heavily saturate your upholstery while
cleaning.
(cid:127) Damage to your vehicle’s interior may result from the use of many organic solvents such as naptha, alcohol, etc.
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Leather A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat to dry. Never use steam to clean leather. Never use spot lifters or spot removers on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of your leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Never use shoe polish on your leather.
To clean, use the following instructions: 1. Saturate a lint-free, clean white cloth with
water or club soda.
2. Wring the cloth to remove excess moisture. 3. Start on the outside edge of the soil and gently
rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled.
4. Continue to gently rub the soiled area until the
cleaning cloth remains clean.
5. If the soil is not completely removed, use a mild soap solution and repeat the cleaning process that was used with plain water.
If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used, test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet.
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Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of your interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on your instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
Child Restraint Pad The built-in child restraint pad is attached to the seat frame with fastener strips. You can remove the pad and hand wash it with mild soap and water.
Care of Safety Belts and Built-in Child Restraint Harness Keep the safety belts and the built-in child restraint harness clean and dry.
{CAUTION:
Do not bleach or dye safety belts or the built-in child restraint harness. If you do, they may be severely weakened. In a crash, they might not be able to provide adequate protection. Clean the safety belts and the child restraint harness only with mild soap and lukewarm water.
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Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 548.
Washing Your Vehicle The paint finish on the vehicle provides beauty, depth of color, gloss retention, and durability. The best way to preserve the vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Do not wash the vehicle in the direct rays of the sun. Use a car washing soap. Do not use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap
residue completely. GM-approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 525. Do not use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle.
Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 521.
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Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. GM-approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 525. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on your vehicle. The vehicle has a basecoat/clearcoat paint finish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter.
Exterior painted surfaces are subject to aging, weather, and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle in a garage or covered whenever possible.
Windshield, Backglass, and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap or other material may be on the blade or windshield. Clean the outside of the windshield with a full-strength glass cleaning liquid. The windshield is clean if beads do not form when you rinse it with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn.
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If you use strong soaps, chemicals,
Aluminum Wheels Notice: abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only GM-approved cleaners on aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because the surface could be damaged. Do not use chrome polish on aluminum wheels.
Notice: If you drive your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Do not take the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels.
Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle.
523
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty.
Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your GM dealer. Larger areas of finish damage can be corrected in your GM dealer’s body and paint shop.
Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this for you.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface.
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Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.
Description
Usage
Finish Enhancer
Vehicle Care/Appearance Materials
Swirl Remover Polish
Description
Polishing Cloth Wax-Treated Tar and Road Oil Remover Chrome Cleaner and Polish White Sidewall Tire Cleaner Vinyl Cleaner
Glass Cleaner
Chrome and Wire Wheel Cleaner
Usage
Interior and exterior polishing cloth. Removes tar, road oil, and asphalt. Use on chrome or stainless steel. Removes soil and black marks from whitewalls. Cleans vinyl. Removes dirt, grime, smoke and fingerprints. Removes dirt and grime from chrome wheels and wire wheel covers.
Cleaner Wax
Foaming Tire Shine Low Gloss
Wash Wax Concentrate
Spot Lifter
Odor Eliminator
Removes dust, fingerprints, and surface contaminants. Spray on and wipe off. Removes swirl marks, fine scratches, and other light surface contamination. Removes light scratches and protects finish. Cleans, shines, and protects in one step. No wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly removes spots and stains from carpets, vinyl, and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.
525
Vehicle Identification
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Certification/Tire and Service Parts labels and the certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code will help you identify your vehicle’s engine, specifications, and replacement parts.
526
Service Parts Identification Label You will find this label on the inside of the glove box. It is very helpful if you ever need to order parts. On this label, you will find the following: (cid:127) VIN (cid:127) Model designation (cid:127) Paint information (cid:127) Production options and special equipment Do not remove this label from the vehicle. Electrical System
Add-On Electrical Equipment Notice: Do not add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage would not be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain your vehicle’s battery, even if your vehicle is not operating.
Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 112.
Headlamp Wiring The headlamp wiring is protected by four internal fuses in the underhood fuse block. An electrical overload will cause the lamps to go on and off, or in some cases to remain off. If this happens, have your headlamp wiring checked right away.
Windshield Wiper Fuses The windshield wiper motor is protected by an internal fuse in the underhood fuse block. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, be sure to get it fixed. The rear washer pump is controlled by a relay located in the engine compartment, behind the windshield washer fluid reservoir. The rear wiper motor is protected by a fuse located in the instrument panel fuse block.
Power Windows and Other Power Options Circuit breakers in the instrument panel fuse panel protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed.
Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers, and fusible thermal links. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and do not have a spare fuse, you can borrow one that has the same amperage or use one of the spare fuses in the underhood fuse block. Just pick some feature of your vehicle that you can get along without, like the radio or cigarette lighter, and use its fuse if it is the right amperage. Replace it as soon as you can.
527
There are two fuse blocks in your vehicle, the instrument panel fuse block and the underhood fuse block.
Instrument Panel Fuse Block The instrument panel fuse block is located at the right end of the instrument panel, on the passenger’s side of the vehicle. Open the front passegner’s door, and remove the cover, to access the fuse block. Your vehicle may not have all of the fuses listed.
528
Fuses
Usage
Fuses
10
11
12
13
14
15
1617
18
Trunk, Door Locks Electronic Level Control Rear Wiper Radio, DVD Player Interior Lamps OnStar® Keyless Entry Module Cluster, Heating, Ventilation, Air Conditioning Cruise Switch Steering Wheel Illumination Power Mirror Stoplamp, Turn Lamps Heated Seats Blank Electronic Level Control Heated Mirror Center High-Mounted Stoplamp, Back-up Lamps Blank
19
20
21
22
23
24
25Relays
26
27
28
29
30
PLRCircuit Breakers
31
32Usage Canister Vent Solenoid Park Lamps Power Sliding Door Blank Blank Left Power Sliding Door Right Power Sliding Door
Usage
Blank Blank Park Lamps, Taillamps Retained Accessory Power Rear Defog Fuse Puller
Usage
Power Seats Power Window
529
Underhood Fuse Block The underhood fuse block is located in the engine compartment. For more information on location see Engine Compartment Overview on page 438. Your vehicle may not have all the fuses listed.
530
Fuses
BLANK BLANK
BLANK BLANK BLANK
10
11
12Usage
Right High-Beam Fuel Pump Diode Not Used Not Used Left High-Beam Not Used Not Used Not Used Not Used Air Conditioning Clutch Horn Left Low-Beam Powertrain Control Module, Electronic Throttle Control Not Used Transmission Solenoid Right Low-Beam
Fuses
Usage
13
14
15
1617
18
19
20
21
22
23
24
25
26
27
28Anti-lock Brake System Powertrain Control Module Ignition Electronic Ignition Fuel Injector Climate Control, RPA, Cruise Control Electronic Throttle Control Engine Sensor, Evaporator Airbag Not Used Not Used Auxiliary Power Front Windshield Washer AC/DC Inverter Rear Blower Front Blower Front Windshield Wiper
531
J-Case Fuses
Usage
PLR 29
30
31
32
33
34
35
36
37
38Fuse Puller Fan 1
Starter Solenoid Anti-lock Brake System Motor Blank Fan 2
Front Blower High Battery Main 3
Rear Defogger Battery Main 2
SpareRelays
RUN RLY LO BEAM
FUEL PUMP
Starter Low-Beam Fuel Pump
Usage
Relays HORN
AC/CLTCH HI BEAM PWR/TRN
WPR2
WPR1
FAN 1
CRNKIGN MAIN
FAN2
FAN3
BLANKUsage
Horn Air Conditioning Clutch High-Beam Powertrain Wiper 2
Wiper 1
Fan 1
Crank Ignition Main Fan 2
Fan 3
Not Used532
Capacities and Specifications The following approximate capacities are given in English and metric measurements. See Recommended Fluids and Lubricants on page 548 for more information.
Application
Capacities
English
Metric
Air Conditioning Refrigerant R134a
Automatic Transaxle — Pan Removal and Replacement Cooling System
3.9L Engine Front Climate Controls Only 3.9L Engine with Rear Climate Controls
Engine Oil with Filter Fuel Capacity
Regular Extended
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located
under the hood. See your dealer for more
information.
7.4 qt
10.77 qt 12.11 qt 4.0 qt
7.0 L
10.2 L 11.55 L 3.8 L
20.0 gal 25.1 gal 100 ft lb
75.7 L 95.0 L 140 Y
Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
Engine
3.9L V6 Flexible Fuel
3.9L V6
VIN Code
Transaxle Automatic Automatic
Spark Plug Gap
0.040 inches (1.1 mm) 0.040 inches (1.1 mm)
533
✍ NOTES
534
Section 6
Maintenance Schedule
Maintenance Schedule ................................ 536
Introduction ............................................... 536
Maintenance Requirements ........................ 536
Your Vehicle and the Environment ............ 536
Using the Maintenance Schedule ............... 537
Scheduled Maintenance ............................. 539
Additional Required Services ..................... 542
Maintenance Footnotes .............................. 543Owner Checks and Services ..................... 544
At Each Fuel Fill ....................................... 545
At Least Once a Month ............................. 545
At Least Once a Year ............................... 546
Recommended Fluids and Lubricants ........ 548
Normal Maintenance Replacement Parts ... 550
Engine Drive Belt Routing ......................... 551
Maintenance Record .................................. 552535
Maintenance Schedule
Introduction Important: Keep engine oil at the proper level and change as recommended.
Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.
Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty.
Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.
536
Using the Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench® dealer.
This schedule is for vehicles that: (cid:127) carry passengers and cargo within
recommended limits. You will find these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 404.
(cid:127) are driven on reasonable road surfaces within
legal driving limits.
(cid:127) use the recommended fuel. See Gasoline
Octane on page 429.
The services in Scheduled Maintenance on page 539 should be performed when indicated. See Additional Required Services on page 542 and Maintenance Footnotes on page 543 for further information.
537
If you want to purchase service information, see Service Publications Ordering Information on page 574. Owner Checks and Services on page 544 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 548 and Normal Maintenance Replacement Parts on page 550. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts.
{CAUTION:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualified technician do the work. See Doing Your Own Service Work on page 427.
Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your GM Goodwrench® dealer do these jobs. When you go to your GM Goodwrench® dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts.
538
Scheduled Maintenance When the CHANGE OIL SOON message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench® dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system.
If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 442 for information on the Engine Oil Life System and resetting the system. When the CHANGE OIL SOON message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often.
539
Maintenance I — Use Maintenance I if the CHANGE OIL SOON message comes on within 10 months since the vehicle was purchased or Maintenance II was performed.
Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year. Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. See Engine Oil on page 439. Reset oil life system. See Engine Oil Life System on page 442. An Emission Control Service. Lubricate chassis components. See footnote #. Visually check for any leaks or damage. See footnote (k). Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 444. See footnote (g). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 487 and “Tire Wear Inspection” in At Least Once a Month on page 545. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed.
•
• •
•
•
•
•
• •
•
•
•
•
540
Scheduled Maintenance (cont’d) Service
Maintenance I Maintenance II
Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transaxle fluid level and add fluid as needed. Replace passenger compartment air filter. See footnote (l). Inspect throttle system. See footnote (j).
•
•
• • • • • • • •
541
Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.
Service and Miles (Kilometers)
Additional Required Services 75,000
25,000
(40 000)50,000
(80 000)(120 000)
100,000
(160 000)125,000
(200 000)150,000
(240 000)Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 444. Change automatic transaxle fluid and filter (severe service). See footnote (h). Change automatic transaxle fluid and filter (normal service). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (m).
542
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•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Maintenance Footnotes # Lubricate the suspension, steering linkage, transaxle shift linkage, and the underbody contact points and linkage. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. Check parking brake adjustment. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts, signs of wear, or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings and clamps; replace with genuine GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year.
(d) Visually inspect wiper blades for wear or cracking. Replace wiper blades that appear worn or damaged or that streak or miss areas of the windshield. (e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors, and anchorages are working properly. If your vehicle has a built-in child restraint, make sure the harness straps, latch plates, buckle, clip, child head restraint, and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. The airbag system does not need regular maintenance. (f) Lubricate all key lock cylinders, hood latch assemblies, secondary latches, pivots, spring anchor and release pawl, hood and door hinges, rear folding seats, liftgate hinges, fuel door hinge, power sliding door cable, and sliding door track(s). More frequent lubrication may be required when exposed to a corrosive environment.
543
Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) If you drive regularly under dusty conditions, inspect the filter at each engine oil change. (h) Change automatic transaxle fluid and filter if the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside
temperature regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery
service.
(i) Drain, flush, and refill cooling system. See Engine Coolant on page 448 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap.
(j) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables. (k) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (l) If you drive regularly under dusty conditions, the filter may require replacement more often. (m) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary.
Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your GM Goodwrench® dealer can assist you with these checks and services.
544
Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 548.
At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 439 for further details. Notice: regularly and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 448 for further details.
It is important to check your oil
Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.
At Least Once a Month Tire Inflation Check Visually inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 485. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 500. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 487.
545
At Least Once a Year Starter Switch Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle.
2. Firmly apply both the parking brake and the
regular brake. See Parking Brake on page 159. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your GM Goodwrench® dealer for service.
546
Automatic Transaxle Shift Lock Control System Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking
Brake on page 159. Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench® dealer for service.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. (cid:127) To check the parking brake’s holding ability:
With the engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.
(cid:127) To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.
Contact your GM Goodwrench® dealer if service is required.
Ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK in each shift lever position. (cid:127) The ignition should turn to LOCK only when
the shift lever is in PARK (P).
(cid:127) The ignition key should come out only in LOCK. Contact your GM Goodwrench® dealer if service is required. Parking Brake and Automatic Transaxle Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
547
Usage
Fluid/Lubricant
Engine Coolant
Hydraulic Brake
System
Windshield
Washer
Power Steering
System
Automatic Transaxle
Key Lock Cylinders
50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 448. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.
GM Optikleen® Washer Solvent.
GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification may be obtained from your dealer.
Usage
Engine Oil
Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. GM Goodwrench® oil meets all the requirements for your vehicle. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 439.
548
Usage
Fluid/Lubricant
Usage
Fluid/Lubricant
Chassis
Lubrication
Hood Latch Assembly, Secondary
Latch, Pivots,
Spring
Anchor, and Release Pawl
Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hood and Door Hinges, Rear Folding Seat,
Fuel Door
Hinge, Liftgate
Hinges and Power Sliding Door Cable
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Sliding Door
Track
Weatherstrip Conditioning
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
549
Normal Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part
GM Part Number
ACDelco® Part Number
Engine Air Cleaner/Filter Engine Oil Filter Spark Plugs Windshield Wiper Blades
Driver’s Side — 22.0 inches (55.0 cm) Passenger’s Side — 24.0 inches (60.0 cm) Rear — 16.0 inches (40.0 cm)
15222510
89017342
1259113112335833
12335834
15192147—
PF61
41-100— — —
550
Engine Drive Belt Routing
3.9L V6 Engine and 3.9L V6 Flexible Fuel
551
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 536. Any additional information from Owner Checks and Services on page 544 can be added on the following record pages. You should retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record
552
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
553
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
554
Section 7
Customer Assistance Information
Customer Assistance and Information ....... 556
Customer Satisfaction Procedure ............... 556
Online Owner Center ................................. 559
Customer Assistance for TextTelephone (TTY) Users .......................... 560
Customer Assistance Offices ..................... 560
GM Mobility Reimbursement Program ........ 561
Roadside Assistance Program ................... 562
Courtesy Transportation ............................. 565
Vehicle Data Collection and Event DataRecorders .............................................. 567
Collision Damage Repair ........................... 568Reporting Safety Defects ............................ 573
Reporting Safety Defects to the
United States Government ..................... 573
Reporting Safety Defects to the
Canadian Government ............................ 573
Reporting Safety Defects to
General Motors ...................................... 573
Service Publications Ordering
Information ............................................. 574
555
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.
556
STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact General Motors of Canada Customer Communication Centre by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
(cid:127) Dealership name and location. (cid:127) Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.
STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps 1 and 2, you should file with the BBB Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
557
STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the General Motors Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may write to:The Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
