2009 Chevrolet Traverse Owners Manual

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Battery 2 BATT 3 Battery 3 ECM ECM 1 Engine Control Module Engine Control Module 1 EMISSION 1 Emission 1 EMISSION 2 Emission 2 EVEN COILS FAN 1 FAN 2 Even Injector Coils Cooling Fan 1 Cooling Fan 2 FOG LAMP Fog Lamps Fuses Usage Fuses Usage A/C Air Conditioning Clutch CLUTCH ABS MTR Antilock Braking System (ABS) Motor AFS Adaptive Forward Lighting System AIRBAG Airbag System AUX POWER Auxiliary Power AUX VAC PUMP Auxiliary Vacuum Pump 5-90 Service and Appearance Care Usage Fuses Usage Fuses Usage Fuses FSCM Fuel System Control Module HORN Horn HTD WASH Heated Windshield Washer Fluid HTD MIR Heated Outside Rearview Mirror HVAC BLWR LT HI BEAM LT LO BEAM Heating, Ventilation and Air Conditioning Blower Left High-Beam Headlamp Left Low-Beam Headlamp LT PRK Left Parking Lamp LT TRLR STOP/TRN Trailer Left Stoplamp and Turn Signal Odd Injector Coils ODD COILS PCM IGN Powertrain Control Module Ignition PWR L/GATE PWR OUTLET Power Liftgate Power Outlet REAR CAMERA Rear Camera RR APO Rear Accessory Power Outlet RR DEFOG Rear Defogger RR HVAC Rear Climate Control System RT HI BEAM RT LO BEAM Right High-Beam Headlamp Right Low-Beam Headlamp RT PRK Right Parking Lamp RT TRLR STOP/TRN Trailer Right Stoplamp and Turn Signal RVC SNSR Regulated Voltage Control Sensor S/ROOF/ SUNSHADE Sunroof SPARE Spare Stop Lamps (China Only) Stop Lamps (China Only) STRTR Starter TCM Transmission Control Module TRANS Transmission TRLR BCK/UP Trailer Back-up Lamps Fuses Usage TRLR BRK Trailer Brake TRLR PRK LAMP Trailer Parking Lamps TRLR PWR Trailer Power WPR/WSW Windshield Wiper/Washer Relays Usage A/C CMPRSR CLTCH AUX VAC PUMP CRNK FAN 1 FAN 2 FAN 3 Air Conditioning Compressor Clutch Auxiliary Vacuum Pump Switched Power Cooling Fan 1 Cooling Fan 2 Cooling Fan 3 FOG LAMP Fog Lamps HI BEAM High-Beam Headlamps Service and Appearance Care 5-91 Relays HID/LO BEAM HORN IGN LT TRLR STOP/TRN Usage High Intensity Discharge (HID) Low-Beam Headlamps Horn Ignition Main Trailer Left Stoplamp and Turn Signal Lamp PRK LAMP Park Lamp PWR/TRN Powertrain RR DEFOG Rear Window Defogger Trailer Right Stoplamp and Turn Signal Lamp RT TRLR STOP/TRN Stop Lamps (China Only) Stop Lamps (China Only) TRLR BCK/UP Trailer Back-up Lamps Windshield Wiper WPR WPR HI Windshield Wiper High Speed 5-92 Service and Appearance Care Capacities and Speciﬁcations The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 6-12 for more information. Application Air Conditioning Refrigerant R134a Capacities English Metric For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer/retailer for more information. Cooling System Engine Oil with Filter Fuel Tank Transmission Fluid* Wheel Nut Torque *See Automatic Transmission Fluid on page 5-16 for information on checking ﬂuid level. All capacities are approximate. When adding, be sure to ﬁll to the approximate level, as recommended in this manual. Recheck ﬂuid level after ﬁlling. 11.4 qt 5.5 qt 22.0 gal 5.3 qt 140 lb ft 10.8 L 5.2 L 83.3 L 5.0 L 190 Y Engine 3.6L V6 Engine VIN Code Transmission Automatic Spark Plug Gap 0.043 in (1.10 mm) Engine Speciﬁcations Maintenance Schedule Maintenance Schedule Introduction ..........................6-1 Maintenance Requirements .....6-1 Your Vehicle and the Environment ........................6-1 Using the Maintenance Schedule ............................6-2 Scheduled Maintenance .........6-3 Additional Required Services ...6-6 Maintenance Footnotes ..........6-7 Owner Checks and Services ...6-9 At Each Fuel Fill ...................6-9 At Least Once a Month ..........6-9 At Least Once a Year ..........6-10 Recommended Fluids and Lubricants .........................6-12 Maintenance Replacement Parts ................................6-14 Engine Drive Belt Routing .....6-15 Maintenance Record ............6-16 Maintenance Schedule Introduction Important: Keep engine oil at the proper level and change as recommended. Have you purchased the GM Protection Plan? The Plan supplements the vehicle warranties. See the Warranty and Owner Assistance booklet or your dealer/retailer for details. Maintenance Schedule 6-1 Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended ﬂuids and lubricants as prescribed in this manual are necessary to keep this vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep the vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. 6-2 Maintenance Schedule Improper ﬂuid levels or the wrong tire inﬂation can increase the level of emissions from the vehicle. To help protect the environment, and to keep the vehicle in good condition, be sure to maintain the vehicle properly. Using the Maintenance Schedule We want to help keep this vehicle in good working condition. But we do not know exactly how you will drive it. You might drive very short distances only a few times a week. Or you might drive long distances all the time in very hot, dusty weather. You might use the vehicle in making deliveries. Or you might drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You might need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep the vehicle in good condition, see your dealer/retailer. This schedule is for vehicles that: carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Loading the Vehicle on page 4-16. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 5-5. The services in Scheduled Maintenance on page 6-3 should be performed when indicated. See Additional Required Services on page 6-6 and Maintenance Footnotes on page 6-7 for further information. { CAUTION Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualiﬁed technician do the work. See Doing Your Own Service Work on page 5-4. Some maintenance services can be complex. So, unless you are technically qualiﬁed and have the necessary equipment, have your dealer/retailer do these jobs. When you go to your dealer/retailer for service, trained and supported service technicians will perform the work using genuine parts. (cid:129) (cid:129) (cid:129) To purchase service information, see Service Publications Ordering Information on page 7-15. Owner Checks and Services on page 6-9 tells what should be checked, when to check it, and what can easily be done to help keep the vehicle in good condition. The proper replacement parts, ﬂuids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-12 and Maintenance Replacement Parts on page 6-14. When the vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine parts from your dealer/retailer. Scheduled Maintenance When the CHANGE ENGINE OIL SOON message displays, service is required for the vehicle. Have the vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if driving under the best conditions, the engine oil life system might not indicate that vehicle service is necessary for over a year. However, the engine oil and ﬁlter must be changed at least once a year and at this time the system must be reset. Your dealer/retailer has trained service technicians who will perform this work using genuine parts and reset the system. Maintenance Schedule 6-3 If the engine oil life system is ever reset accidentally, service the vehicle within 3,000 miles (5 000 km) since the last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-13 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL SOON message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that the ﬁrst service be Maintenance I, the second service be Maintenance II, and then alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. 6-4 Maintenance Schedule Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL SOON message displays within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the Scheduled Maintenance message displays 10 months or more since the last service or if the message has not come on at all for one year. Service Maintenance I Maintenance II Change engine oil and ﬁlter. See Engine Oil on page 5-11. Reset oil life system. See Engine Oil Life System on page 5-13. An Emission Control Service. Visually check for any leaks or damage. See footnote (g). Inspect engine air cleaner ﬁlter. If necessary, replace ﬁlter. See Engine Air Cleaner/Filter on page 5-15. See footnote (l). Rotate tires and check inﬂation pressures and wear. See Tire Inspection and Rotation on page 5-48 and “Tire Wear Inspection” in At Least Once a Month on page 6-9. • • • • • • • Maintenance Schedule 6-5 Scheduled Maintenance (cont’d) Service Maintenance I Maintenance II Inspect brake system. See footnote (a). Check engine coolant and windshield washer ﬂuid levels and add ﬂuid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). • • • Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Inspect throttle system. See footnote (j). • • • • • • • • • 6-6 Maintenance Schedule Additional Required Services The following services should be performed at the ﬁrst maintenance service (I or II) after the indicated miles (kilometers) shown for each item. Service and Miles (Kilometers) Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner ﬁlter. See Engine Air Cleaner/Filter on page 5-15. Change automatic transmission ﬂuid (severe service). See footnote (h). Change automatic transmission ﬂuid (normal service). All-wheel-drive vehicles: Change transfer case ﬂuid (severe service). See footnote (m). All-wheel-drive vehicles: Change transfer case ﬂuid (normal service). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Additional Required Services 75,000 25,000 (40 000) 50,000 (80 000) (120 000) • • • • • • • • • 100,000 (160 000) 125,000 (200 000) 150,000 (240 000) • • • • • • • • • • • • • • • Additional Required Services (cont’d) Maintenance Schedule 6-7 Service and Miles (Kilometers) Engine cooling system service (or every ﬁve years, whichever occurs ﬁrst). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (k). Maintenance Footnotes (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. Check parking brake adjustment. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. 25,000 (40 000) 50,000 (80 000) 75,000 (120 000) 100,000 (160 000) 125,000 (200 000) 150,000 (240 000) • • (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, ﬁttings and clamps; replace with genuine parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Inspect wiper blades for wear, cracking, or contamination. Clean the windshield and wiper blades, if contaminated. Replace wiper blades that are worn or damaged. See Windshield Wiper Blade Replacement on page 5-35 and Windshield, Backglass, and Wiper Blades on page 5-82 for more information. 6-8 Maintenance Schedule (e) Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Checking the Restraint Systems on page 1-59. (f) Lubricate all key lock cylinders, hood latch assemblies, secondary latches, pivots, spring anchor and release pawl, hood and door hinges, rear folding seats, and liftgate hinges. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) A ﬂuid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the ﬂuid level checked. Add ﬂuid if needed. (h) Change automatic transmission ﬂuid if the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery service. (i) Drain, ﬂush, and reﬁll cooling system. This service can be complex; you should have your dealer/retailer perform this service. See Engine Coolant on page 5-17 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and ﬁller neck. Pressure test the cooling system and pressure cap. (j) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables. (k) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. (l) If driving regularly under dusty conditions, inspect the ﬁlter at each engine oil change. (m) Change transfer case ﬂuid if the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery service. Owner Checks and Services These owner checks and services should be performed at the intervals speciﬁed to help ensure vehicle safety, dependability, and emission control performance. Your dealer/ retailer can assist with these checks and services. Be sure any necessary repairs are completed at once. Whenever any ﬂuids or lubricants are added to the vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-12. At Each Fuel Fill It is important to perform these underhood checks at each fuel ﬁll. It is important to check Engine Oil Level Check Notice: the engine oil regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by the vehicle warranty. Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-11. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-17. Windshield Washer Fluid Level Check Check the windshield washer ﬂuid level in the windshield washer ﬂuid reservoir and add the proper ﬂuid if necessary. Maintenance Schedule 6-9 At Least Once a Month Tire Inﬂation Check Inspect the vehicle’s tires and make sure they are inﬂated to the correct pressures. Do not forget to check the spare tire, if the vehicle has one. See Inﬂation - Tire Pressure on page 5-42. If the vehicle has a spare tire, check to make sure it is stored securely. See Changing a Flat Tire on page 5-65. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notiﬁcation. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 5-48. Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position. The ignition should turn to LOCK/OFF only when the shift lever is in P (Park). The ignition key should come out only in LOCK/OFF. Contact your dealer/retailer if service is required. 6-10 Maintenance Schedule At Least Once a Year Starter Switch Check { CAUTION When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 2-27. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/ retailer for service. Automatic Transmission Shift Lock Control System Check { CAUTION When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See Parking Brake on page 2-27. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service. (cid:129) (cid:129) Parking Brake and Automatic Transmission P (Park) Mechanism Check { CAUTION When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Maintenance Schedule 6-11 Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. To check the parking brake’s holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the P (Park) mechanism’s holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake. Contact your dealer/retailer if service is required. Underbody Flushing Service At least every spring, use plain water to ﬂush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. Tire Sealant and Compressor Kit If the vehicle has a Tire Sealant and Compressor Kit, check the sealant expiration date printed on the instruction label of the kit at least once a year. See your dealer/retailer for a replacement canister. (cid:129) (cid:129) 6-12 Maintenance Schedule Recommended Fluids and Lubricants Fluids and lubricants identiﬁed below by name, part number, or speciﬁcation can be obtained from your dealer/retailer. Usage Engine Oil Engine Coolant Hydraulic Brake System Windshield Washer Power Steering System Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-11. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-17. DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 88862806, in Canada 88862807). Optikleen® Washer Solvent. GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). Maintenance Schedule 6-13 Usage Automatic Transmission Key Lock Cylinders Fluid/Lubricant DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Carrier Assembly — Differential (Rear Drive Module) and Transfer Case (Power Transfer Unit) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677 in Canada 89021678) meeting GM Speciﬁcation 9986115. Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Hood and Door Hinges and Rear Folding Seat Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). 6-14 Maintenance Schedule Maintenance Replacement Parts Replacement parts identiﬁed below by name, part number, or speciﬁcation can be obtained from your dealer/retailer. Part GM Part Number ACDelco Part Number Engine Air Cleaner/Filter Engine Oil Filter Spark Plugs Wiper Blades Front Driver – 24.6 in (62.5 cm) Front Passenger – 20.8 in (53.0 cm) Rear – 11.6 in (30.0 cm) 15278634 89017524 12611882 15254805 15254804 25920067 — PF48 41-107 — — — Engine Drive Belt Routing 3.6L V6 Engine Maintenance Schedule 6-15 6-16 Maintenance Schedule Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-1. Any additional information from Owner Checks and Services on page 6-9 can be added on the following record pages. You should retain all maintenance receipts. Date Odometer Reading Serviced By Maintenance Record Maintenance I or Maintenance II Services Performed Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) Maintenance Schedule 6-17 6-18 Maintenance Schedule Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) Customer Assistance Information 7-1 Reporting Safety Defects Reporting Safety Defects to the United States Government ......................7-14 Reporting Safety Defects to the Canadian Government ...7-14 Reporting Safety Defects to General Motors ..................7-14 Service Publications Ordering Information ...........7-15 Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy .............................7-16 Event Data Recorders ..........7-16 OnStar® .............................7-17 Navigation System ...............7-17 Radio Frequency Identiﬁcation (RFID) ............7-17 Customer Assistance Information Customer Assistance and Information Customer Satisfaction Procedure ...........................7-1 Online Owner Center .............7-3 Customer Assistance for Text Telephone (TTY) Users .................................7-4 Customer Assistance Offices ...7-5 GM Mobility Reimbursement Program .............................7-6 Roadside Assistance Program .............................7-6 Scheduling Service Appointments ......................7-8 Courtesy Transportation .........7-9 Collision Damage Repair ......7-10 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager. 7-2 Customer Assistance Information STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Communication Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identiﬁcation Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. (cid:129) Dealership name and location. (cid:129) Vehicle delivery date and present mileage. When contacting Chevrolet, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest following Step One ﬁrst. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisﬁed with your new vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, you can ﬁle with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to ﬁling a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1838 Telephone: 1-800-955-5100 dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Customer Assistance Information 7-3 STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you ﬁle your complaint to the ﬁnal decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: The Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Your inquiry should be accompanied by the Vehicle Identiﬁcation Number (VIN). Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/ chevrolet Information and services customized for your speciﬁc vehicle — all in one convenient place. (cid:129) Digital owner manual, warranty information, and more (cid:129) Online service and maintenance records Find Chevrolet dealers for service nationwide (cid:129) Exclusive privileges and offers (cid:129) Recall notices for your speciﬁc vehicle (cid:129) OnStar® and GM Cardmember Services Earnings summaries (cid:129) 7-4 Customer Assistance Information Other Helpful Links: Chevrolet — www.chevrolet.com Chevrolet Merchandise — www.chevymall.com Help Center — www.chevrolet.com/ helpcenter FAQ (cid:129) Contact Us My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: (cid:129) My Showroom: Find and save information on vehicles and current offers in your area. (cid:129) My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM dealers/retailers. (cid:129) My Driveway: Access quick links to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway proﬁle. (cid:129) My Preferences: Manage your proﬁle and use tools and forms with greater ease. To sign up, visit the My GM Canada section within www.gm.ca. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.) (cid:129) Customer Assistance Information 7-5 Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52-53 29 0 800 Canada — Customer Assistance General Motors of Canada Limited Customer Communication Centre, CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 Overseas — Customer Assistance Please contact the local General Motors Business Unit. Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States — Customer Assistance Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 Chevrolet.com 1-800-222-1020 1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-CHEV-USA (243-8872) From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994 7-6 Customer Assistance Information General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830. Roadside Assistance Program For U.S. purchased vehicles, call 1-800-CHEV-USA (1-800-243-8872); (Text telephone (TTY): 1-888-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. GM Mobility Reimbursement Program This program, available to qualiﬁed applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/ scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. Calling for Assistance When calling Roadside Assistance, have the following information ready: (cid:129) Your name, home address, and home telephone number Telephone number of your location Location of the vehicle (cid:129) Model, year, color, and license plate number of the vehicle (cid:129) Odometer reading, Vehicle Identiﬁcation Number (VIN), and delivery date of the vehicle (cid:129) Description of the problem (cid:129) (cid:129) Coverage Services are provided up to 5 years/ 100,000 miles (160 000 km), whichever comes ﬁrst. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Chevrolet and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notiﬁcation. Chevrolet and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Customer Assistance Information 7-7 Services Provided (cid:129) Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identiﬁcation before this service is given. (cid:129) Emergency Tow From a Public Road or Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. Flat Tire Change: Service is provided to change a ﬂat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inﬂated. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty. (cid:129) Battery Jump Start: Service is provided to jump start a dead battery. Trip Interruption Beneﬁts and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/ 100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car. (cid:129) (cid:129) (cid:129) 7-8 Customer Assistance Information Services Not Included in Roadside Assistance Impound towing caused by violation of any laws. Legal ﬁnes. (cid:129) Mounting, dismounting or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway. Services Speciﬁc to Canadian Purchased Vehicles Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery. Trip Interruption Beneﬁts and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment. (cid:129) Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility. Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) Customer Assistance Information 7-9 If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair. Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada) and extended powertrain, and hybrid speciﬁc warranty in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reﬂect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. 7-10 Customer Assistance Information Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualiﬁed technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Customer Assistance Information 7-11 Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may ﬁt poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are signiﬁcant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. 7-12 Customer Assistance Information If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 7-6 for more information. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number. (cid:129) Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle. If a Crash Occurs Here is what to do if you are involved in a crash. (cid:129) Check to make sure that you are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer. (cid:129) Give only the necessary and requested information to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action. (cid:129) Gather the important information you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identiﬁcation Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable. (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/ retailer or a private collision repair facility to ﬁx the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time. (cid:129) Once you have an estimate, read it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity. Customer Assistance Information 7-13 Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits. 7-14 Customer Assistance Information Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer/retailer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington D.C., 20590 You can also obtain other information about motor vehicle safety from safercar.gov. Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9 Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-222-1020, or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write: General Motors of Canada Limited Customer Communication Centre, CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. Owner Information Owner publications are written speciﬁcally for owners and intended to provide basic operational information about the vehicle. Customer Assistance Information 7-15 The owner manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee Current and Past Model Order Forms Technical Service Bulletins and Manuals are available for current and past model GM vehicles. To request an order form, specify year and model name of the vehicle. ORDER TOLL FREE: 1-800-551-4123 Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: helminc.com Or you can write to: Helm, Incorporated P.O. Box 07130 Detroit, MI 48207 Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery.

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2009 Chevrolet Traverse Owners Manual