2010 Chevrolet Silverado Owners Manual

Daytime Running Lamps (DRL) Driver Side High-Beam Headlamp Daytime Running Lights 2
Sunroof Key Ignition System, Theft Deterrent System Windshield Wiper SEO B2 Upfitter Usage (Battery) Electric Adjustable Pedals

6-123

Fuses

Usage

Fuses

Usage

39
40
41
42

43

44
45
46
47
48

49

50
51

Climate Controls (Battery) Airbag System (Ignition) Amplifier Audio System Miscellaneous (Ignition), Cruise Control Not Used Airbag System (Battery) Instrument Panel Cluster Power Take-Off Auxiliary Climate Control (Ignition) Center High-Mounted Stoplamp (CHMSL) Rear Defogger Heated Mirrors

52

53

54
55

56

SEO B1 Upfitter Usage (Battery) Cigarette Lighter, Auxiliary Power Outlet SEO Upfitter Usage Climate Controls (Ignition) Engine Control Module, Secondary Fuel Pump (Ignition)

J-Case Fuses

Usage

57
58
59
60
61
62

Cooling Fan 1
Not Used Heavy Duty Antilock Brake System Cooling Fan 2
Antilock Brake System 1
Starter

6-124

J-Case Fuses

63
64
65
66
67

68

69
70
71
72

Usage Stud 2 (Trailer Brakes) Left Bussed Electrical Center 1
Not Used Heated Windshield Washer System Transfer Case Stud 1 (Trailer Connector Battery Power) (Optional - 40A Fuse Required) Mid-Bussed Electrical Center 1
Climate Control Blower Not Used Left Bussed Electrical Center 2

Relays

FAN HI FAN LO FAN CNTRL HDLP LO/HID FOG LAMP A/C CMPRSR STRTR PWR/TRN FUEL PMP PRK LAMP REAR DEFOG RUN/CRANK

Usage

Cooling Fan High Speed Cooling Fan Low Speed Cooling Fan Control Low-Beam Headlamp Front Fog Lamps Air Conditioning Compressor Starter Powertrain Fuel Pump Parking Lamps Rear Defogger Switched Power

6-125

Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 7‑13 for more information. If your vehicle has the DURAMAX® Diesel engine, see the DURAMAX® Diesel manual for more information.

Application

Air Conditioning Refrigerant R134a

Cooling System

4.3L V6 1500 Series 4.8L V8 1500 Series 5.3L V8 1500 Series 6.0L V8 2500 Series and 3500 Series 6.2L V8 1500 Series

Engine Oil with Filter

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8; 6.2L V8

6-126

Capacities

English

Metric

For the air conditioning system refrigerant charge amount, see the refrigerant caution label located

under the hood. See your dealer for more information.

16.5 qt 16.9 qt 16.9 qt 16.4 qt 16.8 qt

4.5 qt 6.0 qt

15.6 L 16.0 L 16.0 L 15.5 L 15.9 L

4.3 L 5.7 L

Application

Fuel Tank

1500 Series Standard and Short Box 1500 Series Long Box 2500 Series Standard Box 2500 Series and 3500 Series Long Box 3500 Series Chassis Cab 3500 Chassis Cab – Front Tank 3500 Chassis Cab – Rear Tank (if equipped)

Transmission Fluid (Pan Removal and Filter Replacement)

Auto 4-Speed Transmission 4L60-E Electronic Transmission Auto 6-Speed Transmission 6L80-E Auto 6-Speed Transmission 6L90-E Auto 6-Speed Transmission Allison

Capacities

English

26.0 gal 34.0 gal 26.0 gal 34.0 gal 50.0 gal 27.0 gal 23.0 gal

Metric

98.0 L 128.7 L 98.0 L 128.7 L 189.0 L 102.0 L 87.0 L

5.0 qt 6.0 qt 6.3 qt 7.4 qt 1.6 qt 140 ft lb

4.7 L 5.7 L 6.0 L 7.0 L 1.5 L

Transfer Case Fluid Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

190 Y

6-127

Engine

VIN Code

Transmission

Engine Specifications

4.3L V6 (LU3) 4.8L V8 (L20) 5.3L V8 Flexible Fuel with Active Fuel Management™ (Iron Block) (LMG) 5.3L V8 Flexible Fuel with Active Fuel Management™(Aluminum Block) (LC9) 6.0L V8 (Iron Block) (L96 or LY6) 6.2L V8 Flexible Fuel (Aluminum Block) (L9H)

G or K

Automatic Automatic

Automatic

Automatic

Automatic

Automatic

Spark Plug Gap 0.060 in (1.52 mm) 0.040 in (1.02 mm)

0.040 in (1.02 mm)

0.040 in (1.02 mm)

0.040 in (1.02 mm)

0.040 in (1.02 mm)

6-128

Section 7 Maintenance Schedule

Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Owner Checks and Services . . . . . . . . . . . . . . . . . . . 7-11

Recommended Fluids and Lubricants . . . . . . . . . . 7-13
Maintenance Replacement Parts . . . . . . . . . . . . . . 7-15
Engine Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 7-16
Maintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17

7-1

Maintenance Schedule

Introduction This maintenance section applies to vehicles with a gasoline engine. For diesel engine vehicles, see the maintenance schedule section in the DURAMAX Diesel manual. Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality. Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer/retailer.

The maintenance schedule is for vehicles that:

carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Loading the Vehicle on page 5‑29. are driven on reasonable road surfaces within legal driving limits. are driven off‐road in the recommended manner. See Off-Road Driving on page 5‑11. use the recommended fuel. See Gasoline Octane on page 6‑7 .

{ WARNING:

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 6‑5.

At your General Motors dealer/retailer, you can be certain that you will receive the highest level of service available. Your dealer /retailer has specially trained

7-2

service technicians, uses genuine GM replacement parts, as well as, up to date tools and equipment to ensure fast and accurate diagnostics. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 7‑13 and Maintenance Replacement Parts on page 7‑15 . We recommend the use of genuine parts from your dealer/retailer. Rotation of New Tires To maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed when they have 8 000 to 13 000 km (5,000 to 8,000 miles). See Tire Inspection and Rotation on page 6‑80. Scheduled Maintenance When the Change Engine Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 6‑18 . An Emission Control Service. When the Change Engine Oil Soon message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/600 miles. If driving under the

best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer/retailer has trained service technicians who will perform this work and reset the system. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 6‑20. When the Change Engine Oil Soon message displays, certain services, checks, and inspections are required. The services described for Maintenance I should be performed at every engine oil change. The services described for Maintenance II should be performed when:

. Maintenance I was performed the last time the

engine oil was changed. It has been 10 months or more since the Change Engine Oil Soon message has displayed or since the last service.

7-3

Maintenance I . Change engine oil and filter. See Engine Oil on

page 6‑18 . An Emission Control Service. Engine coolant level check. See Engine Coolant on page 6‑31 .

. Windshield washer fluid level check. See

Windshield Washer Fluid on page 6‑38. Tire inflation check. See Inflation - Tire Pressure on page 6‑72 . Tire wear inspection. See Tire Inspection and Rotation on page 6‑80.

. Rotate tires. See Tire Inspection and Rotation on

page 6‑80 . Fluids visual leak check (or every 12 months, whichever occurs first). A leak in any system must be repaired and the fluid level checked.

. Engine air cleaner filter inspection (vehicles driven in dusty conditions only). See Engine Air Cleaner/ Filter on page 6‑21.

. Brake system inspection (or every 12 months,

whichever occurs first). For vehicles with Allison Transmission® only: At the first engine oil change only, replace external transmission filter.

7-4

Maintenance II . Perform all services described in Maintenance I. . Steering and suspension inspection. Visual

inspection for damaged, loose, or missing parts or signs of wear. Lubricate the front suspension, steering linkage, and parking brake cable guides. Control arm ball joints on 2500/3500 series vehicles require lubrication but should not be lubricated unless their temperature is −12°C (10°F) or higher, or they could be damaged. Control arm ball joints on 1500 series vehicles are maintenance‐free. Vehicles used under severe commercial operating conditions require lubrication on a regular basis every 5 000 km/3,000 miles.

. Engine cooling system inspection. Visual

inspection of hoses, pipes, fittings, and clamps and replacement, if needed.

. Windshield wiper blade inspection for wear,

cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Windshield and Wiper Blades on page 6‑114. Worn or damaged wiper blade replacement. See Windshield Wiper Blade Replacement on page 6‑63 .

. Body hinges and latches, key lock cylinders,

folding seat hardware, and tailgate hinges, linkage, and handle pivot points lubrication. See Recommended Fluids and Lubricants on page 7‑13 . More frequent lubrication may be required when vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak.

. Restraint system component check. See Checking

the Restraint Systems on page 2‑94.

. Automatic transmission fluid level check and

adding fluid, if needed. See Automatic Transmission Fluid (4-Speed Transmission) on page 6‑23 or Automatic Transmission Fluid (6-Speed Transmission) on page 6‑26. Four‐wheel drive vehicles: Transfer case fluid level check and adding fluid, if needed.

. Engine air cleaner filter inspection. See Engine

Air Cleaner/Filter on page 6‑21.

. Vehicles with diesel engine or GVWR above

4 536 kg (10,000 lbs) only: Shields inspection for damage or looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable to vehicles sold in the United States and recommended for vehicles sold in Canada.

Additional Required Services At the First 160 km/100 Miles, 1 600 km/1,000 Miles, and 10 000 km/6,000 Miles

For vehicles with dual wheels: Check dual wheel nut torque. For proper torque, see Capacities and Specifications on page 6‑126.

At Each Fuel Stop . Engine oil level check. See Engine Oil on

page 6‑18 .

. Engine coolant level check. See Engine Coolant

on page 6‑31 .

. Windshield washer fluid level check. See

Windshield Washer Fluid on page 6‑38.

Once a Month

Tire inflation check. See Inflation - Tire Pressure on page 6‑72 . Tire wear inspection. See Tire Inspection and Rotation on page 6‑80.

7-5

Once a Year . Starter switch check. See Owner Checks and

Services on page 7‑11.

. Parking brake and automatic transmission P (Park)

mechanism check. See Owner Checks and Services on page 7‑11.

. Automatic transmission shiftlock control system

check. See Owner Checks and Services on page 7‑11 . Ignition transmission lock check. See Owner Checks and Services on page 7‑11.

. Engine cooling system and pressure cap pressure

check. Radiator and air conditioning condenser outside cleaning. See Cooling System on page 6‑30 .

. Exhaust system and nearby heat shields

inspection for loose or damaged components.

. Accelerator pedal check for damage, high effort,

or binding. Replace if needed.

First Engine Oil Change After Every 40 000 km/25,000 Miles

Fuel system inspection for damage or leaks. Four‐wheel drive only: Transfer case fluid change (extreme duty service) for vehicles mainly driven off‐road in four‐wheel drive. Vehicles used for farming, mining, forestry, Department of Natural Resources (DNR), and snow plowing occupations meet this definition. Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

7-6

First Engine Oil Change After Every 80 000 km/50,000 Miles . Engine air cleaner filter replacement. See Engine

Air Cleaner/Filter on page 6‑21.

. Automatic transmission fluid change (severe

service) for vehicles with Gross Vehicle Weight Rating (GVWR) over 3 901 kg (8,600 lbs) or mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid (4-Speed Transmission) on page 6‑23 or Automatic Transmission Fluid (6-Speed Transmission) on page 6‑26 . Four‐wheel drive only: Transfer case fluid change (severe service) for vehicles mainly driven when frequently towing a trailer, or used for taxi, police, or delivery service. Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody,

care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

. Evaporative control system inspection. Check all

fuel and vapor lines and hoses for proper hook‐up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed. An Emission Control Service. The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle's useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.

7-7

First Engine Oil Change After Every 240 000 km/150,000 Miles . Engine cooling system drain, flush, and refill, cooling system and cap pressure check, and cleaning of outside of radiator and air conditioning condenser (or every 5 years, whichever occurs first). See Engine Coolant on page 6‑31 . An Emission Control Service.

. Engine accessory drive belt inspection for fraying,

excessive cracks, or obvious damage and replacement, if needed. An Emission Control Service.

First Engine Oil Change After Every 160 000 km/100,000 Miles . Automatic transmission fluid change (normal service). See Automatic Transmission Fluid (4-Speed Transmission) on page 6‑23 or Automatic Transmission Fluid (6-Speed Transmission) on page 6‑26. Four‐wheel drive only: Transfer case fluid change (normal service). Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

. Spark plug replacement and spark plug wires

inspection. An Emission Control Service.

7-8

Scheduled Maintenance

Service

Maintenance I Maintenance II

Change engine oil and filter. Reset oil life system. Engine coolant level check. Windshield washer fluid level check. Tire inflation pressures check. Tire wear inspection. Rotate tires. Fluids visual leak check. Engine air cleaner filter inspection (vehicles driven in dusty conditions only). Brake system inspection. Allison Transmission® only: External transmission filter replacement (at the first maintenance service performed on the vehicle only). Steering and suspension inspection.

• • • • • • • • •

• • • • • • • • •

•

7-9

Scheduled Maintenance (cont'd)

Service

Maintenance I Maintenance II

Chassis components lubrication. Engine cooling system inspection. Windshield wiper blades inspection. Body components lubrication. Restraint system components check. Automatic transmission fluid level check. Four‐wheel drive only: Transfer case fluid level check. Engine air cleaner filter inspection (vehicles not driven in dusty conditions). Shields inspection, vehicles with diesel engine or with GVWR above 4 536 kg (10,000 lbs) only.

• • • • • • • •

•

7-10

Owner Checks and Services Starter Switch Check

{ WARNING:

Automatic Transmission Shift Lock Control System Check

{ WARNING:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before starting this check, be sure there is enough

room around the vehicle.

2. Firmly apply both the parking brake and the regular

brake. See Parking Brake on page 3‑50. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service.

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See Parking Brake

on page 3‑50 . Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service.

7-11

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.

To check the parking brake's holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the P (Park) mechanism's holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake.

Contact your dealer/retailer if service is required.

Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position. The ignition should turn to LOCK/OFF only when the shift lever is in P (Park). The ignition key should come out only in LOCK/OFF.

Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission P (Park) Mechanism Check

{ WARNING:

When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

7-12

Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine and/or an Allison Transmission, see the maintenance schedule section in the DURAMAX® Diesel manual. Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.

Usage

Fluid/Lubricant

Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle's engine, see Engine Oil on page 6‑18 . 50/50 mixture of clean, drinkable water and use only DEX-COOL® coolant. See Engine Coolant on page 6‑31 . DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 12377967, in Canada 89021320).

Engine Oil

Engine Coolant

Hydraulic Brake

System

Usage

Windshield

Washer

Power Steering

System

Automatic

Transmission

Key Lock Cylinders

Floor Shift Linkage

Chassis

Lubrication

Front Axle

(1500 Series) ‐

Four‐Wheel

Drive

Fluid/Lubricant

Optikleen® Washer Solvent.

GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2
Category LB or GC-LB. Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

SAE 80W-90 Axle Lubricant (GM Part No. U.S. 89021671, in Canada 89021672).

7-13

Fluid/Lubricant

Usage

Fluid/Lubricant

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115.

DEXRON®-VI Automatic Transmission Fluid.

Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830.

Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

Hood Hinges

Body Door Hinge Pins,

Tailgate Hinge and Linkage, Folding Seats, and Fuel Door

Hinge

Tailgate Handle

Pivot Points, Hinges, Latch

Bolt, and Linkage

Weatherstrip Conditioning

Weatherstrip

Squeaks

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teflon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437).

Usage

Front Axle

(1500, 2500 HD,

and 3500 HD

Series)

Rear Axle

Transfer Case (Four‐Wheel

Drive)

Front Axle

Propshaft Spline

or One-Piece

Propshaft Spline

(Two-Wheel Drive with

4‐Speed Auto.

Trans.)

Rear Driveline Center Spline

7-14

Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer. If your vehicle has the DURAMAX® diesel engine, see the DURAMAX® Diesel manual for more information.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter

Standard Filter High Capacity Filter

Oil Filter

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8; 6.2L V8

Spark Plugs

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8; 6.2L V8

Wiper Blades – 21.6 in (55.0 cm) *15908915 (A3085C) high-capacity air cleaner filter may be substituted.

15908916* 15908915

25010792
89017524

12568387
12621258
25877402

A3086C* A3085C

PF47
PF48

41-101
41-110

—

7-15

Engine Drive Belt Routing

V6 Engines

If your vehicle has the DURAMAX ® Diesel engine, see the DURAMAX ® Diesel manual for more information.

V8 Engines

7-16

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record

7-17

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont'd)

7-18

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont'd)

7-19

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont'd)

7-20

Section 8 Customer Assistance Information

Customer Assistance and Information . . . . . . . . . . . 8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY)

Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 8-11

Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 8-15

Reporting Safety Defects to the United States

Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15

Reporting Safety Defects to the Canadian

Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to General Motors . . . 8-15
Service Publications Ordering Information . . . . . 8-16
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-17
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
OnStar® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Radio Frequency Identification (RFID) . . . . . . . . . 8-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-18

8-1

Customer Assistance and Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.

STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Communication Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative:

. Vehicle Identification Number (VIN). This is

available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. . Dealership name and location. . Vehicle delivery date and present mileage. When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.

8-2

STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

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STEP THREE — Canadian Owners : In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/ Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:

The Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Your inquiry should be accompanied by the Vehicle Identification Number (VIN).

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Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/chevrolet Information and services customized for your specific vehicle — all in one convenient place.

. Digital owner manual, warranty information,

and more

. Online service and maintenance records

Find Chevrolet dealers for service nationwide

. Exclusive privileges and offers . Recall notices for your specific vehicle . OnStar® and GM Cardmember Services Earnings

summaries

Other Helpful Links: Chevrolet — www.chevrolet.com Chevrolet Merchandise — www.chevymall.com Help Center — www.chevrolet.com/helpcenter

FAQ

. Contact Us

My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to:

. My Showroom: Find and save information on

vehicles and current offers in your area.

. My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM dealers/retailers.

. My Driveway: Access quick links to parts and

service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.

. My Preferences: Manage your profile and use tools

and forms with greater ease.

To sign up, visit the My GM Canada section within www.gm.ca.

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From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994

Canada — Customer Assistance

General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

Overseas — Customer Assistance Please contact the local General Motors Business Unit.

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States — Customer Assistance

Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-CHEV-USA (243-8872)

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Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance

General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800

GM Mobility Reimbursement Program

This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/ scooter lift.

The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle's eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830. Roadside Assistance Program For U.S. purchased vehicles, call 1‐800‐CHEV‐USA (1‐800‐243‐8872); (Text telephone (TTY): 1‐888‐889‐2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready:

. Your name, home address, and home telephone

number Telephone number of your location Location of the vehicle

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. Model, year, color, and license plate number of the

vehicle

. Odometer reading, Vehicle Identification Number

(VIN), and delivery date of the vehicle

. Description of the problem Coverage Services are provided up to 5 years/100,000 miles (160 000 km), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Chevrolet and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Chevrolet and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.

Services Provided . Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. Lock‐Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.

. Emergency Tow From a Public Road or

Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. Flat Tire Change: Service is provided to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service is provided to jump

start a dead battery.

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.

Trip Interruption Benefits and Assistance: Must be over 250 km from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.

. Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

Services Not Included in Roadside Assistance

Impound towing caused by violation of any laws. Legal fines.

. Mounting, dismounting or changing of snow tires,

chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.

Services Specific to Canadian Purchased Vehicles

Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery.

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Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/ retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair. Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the New Vehicle Limited Warranty (Base Warranty Coverage period in Canada) and extended powertrain, and hybrid specific warranty in both the U.S. and Canada.

Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one‐way or round trip shuttle service within reasonable time and distance parameters of the dealer's area.

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Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel

usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle's resale value, and safety performance can be compromised in subsequent collisions.

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Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle's originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your

GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.

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If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. If a Crash Occurs Here is what to do if you are involved in a crash.

. Check to make sure that you are all right. If you

are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.

. Give only the necessary and requested information

to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action. If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 8‑7 for more information.

If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver's name, the service's name, and the phone number.

. Remove any valuables from your vehicle before

it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.

. Gather the important information you will need from the other driver. Things like name, address, phone number, driver's license number, vehicle license plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/ provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable.

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Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.

. Choose a reputable collision repair facility for your

vehicle. Whether you select a dealer/retailer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time.

. Once you have an estimate, read it carefully and

make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity.

Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty.

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Reporting Safety Defects

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safecar.gov; or write to:

Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from http://www.safecar.gov.

Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to:

Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9

Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-222-1020, or write:

Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170

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In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write:

General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The owner manual includes the Maintenance Schedule for all models.

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In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee Current and Past Model Order Forms Technical Service Bulletins and Manuals are available for current and past model GM vehicles. To request an order form, specify year and model name of the vehicle. ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: helminc.com Or you can write to:

Helm, Incorporated P.O. Box 07130
Detroit, MI 48207

Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds.

Vehicle Data Recording and Privacy Your GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings. Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The EDR is designed to record data related

to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in your vehicle were

operating

. Whether or not the driver and passenger safety

belts were buckled/fastened

. How far, if at all, the driver was pressing the

accelerator and/or brake pedal

. How fast the vehicle was traveling

This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.

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GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request of police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner. OnStar® If the vehicle has OnStar and you subscribe to the OnStar services, please refer to the OnStar Terms and Conditions for information on data collection and use. Navigation System If your vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation system operating manual for information on stored data and for deletion instructions.

Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information. Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) Rules and with RSS-210/211 of Industry and Science Canada. Operation is subject to the following two conditions:

1. The device may not cause interference. 2. The device must accept any interference received,

including interference that may cause undesired operation of the device.

Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.

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A

Accessories and Modifications . . . . . . . . . . . . . . . . . . . . . . .6-4
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Accessory Power Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Active Fuel Management™ . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . . . 6-117
Adding a Snow Plow or Similar Equipment . . . . . . . . 5-36
Additives, Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . 3-26
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18, 4-21
Airbag

Adding Equipment to Your Airbag-Equipped

Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-92

Airbag System

Airbag Off Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-82
How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . 2-80
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 2-86
Servicing Your Airbag-Equipped Vehicle . . . . . . . . . . 2-92
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . 2-79
What Will You See After an Airbag Inflates? . . . . . . 2-80
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . 2-78
Where Are the Airbags? . . . . . . . . . . . . . . . . . . . . . . . . . . 2-75

Airbags

Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Passenger Status Indicator . . . . . . . . . . . . . . . . . . . . . . . 4-34
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-73

Antenna

Fixed Mast

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-147

Antenna, XM™ Satellite Radio Antenna

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-147
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . . . . . . . . .5-4
Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Appearance Care

Aluminum or Chrome-Plated Wheels . . . . . . . . . . . .6-115
Care of Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-112
Chemical Paint Spotting . . . . . . . . . . . . . . . . . . . . . . . . .6-116
Cleaning Exterior Lamps/Lenses . . . . . . . . . . . . . . . .6-113
Fabric/Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-111
Finish Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-114
Finish Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-116
Instrument Panel, Vinyl, and Other Plastic

Surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-112
Interior Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-110
Leather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-112
Sheet Metal Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-116
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-116
Underbody Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .6-116

i - 1

Appearance Care (cont.)

Washing Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . .6-113
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-113
Windshield and Wiper Blades . . . . . . . . . . . . . . . . . . . .6-114
Ashtray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . .8-7
Audio System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82
Audio Steering Wheel Controls . . . . . . . . . . . . . . . . . .4-143
Navigation/Radio System, see Navigation

Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-121
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-146
Rear Seat (RSA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-141
Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82
Theft-Deterrent Feature . . . . . . . . . . . . . . . . . . . . . . . . . .4-143
XM™ Satellite Radio Antenna System . . . . . . . . . . .4-147
Audio System(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85
Automatic Headlamp System . . . . . . . . . . . . . . . . . . . . . . 4-12
Automatic Transmission

Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23, 6-26
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Auxiliary

Roof Mounted Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43
Electric Power Management . . . . . . . . . . . . . . . . . . . . . . 4-16
Run-Down Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Belt Routing, Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Bluetooth® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-121
Brake

Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Pedal and Adjustable Throttle . . . . . . . . . . . . . . . . . . . . 3-26
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39
Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
System Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Braking in Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-62

Center High-Mounted Stoplamp (CHMSL) and

Cargo Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-58
Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-57
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-54
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-57

i - 2

Bulb Replacement (cont.)

License Plate Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-62
Pickup Box Identification and Fender Marker

Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-59

Taillamps, Turn Signal, Stoplamps and

Back-up Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-60
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-83

Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60
California

Perchlorate Materials Requirements . . . . . . . . . . . . . . . 6-5
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
California Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
Camera, Rear Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63
Canadian Owners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Capacities and Specifications . . . . . . . . . . . . . . . . . . . . . 6-126
Carbon Monoxide

Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

Care of

Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-112
Cargo Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Cargo Management System . . . . . . . . . . . . . . . . . . . . . . . 3-78
CD, MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-105, 4-112
Center Console Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-76

Center High-Mounted Stoplamp (CHMSL) and

Cargo Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-58
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Center Seat Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-89
Charging System Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Check

Engine Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
Checking Things Under the Hood . . . . . . . . . . . . . . . . . . 6-14
Chemical Paint Spotting . . . . . . . . . . . . . . . . . . . . . . . . . . 6-116
Child Restraints

Infants and Young Children . . . . . . . . . . . . . . . . . . . . . . . 2-42
Lower Anchors and Tethers for Children . . . . . . . . . . 2-49
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
Securing a Child Restraint in a Rear Seat

Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-58

Securing a Child Restraint in the Center Front

Seat Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-61

Securing a Child Restraint in the

Right Front Seat Position . . . . . . . . . . . . 2-61, 2-65, 2-70
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
Where to Put the Restraint . . . . . . . . . . . . . . . . . . . . . . . 2-48
Cigarette Lighter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-118
Cleaning

Aluminum or Chrome-Plated Wheels . . . . . . . . . . . .6-115
Exterior Lamps/Lenses . . . . . . . . . . . . . . . . . . . . . . . . . .6-113
Fabric/Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-111
Finish Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-114

i - 3

Cleaning (cont.)

Instrument Panel, Vinyl, and Other Plastic

Surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-112
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-110
Leather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-112
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-116
Underbody Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .6-116
Washing Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . .6-113
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-113
Windshield and Wiper Blades . . . . . . . . . . . . . . . . . . . .6-114
Climate Control System . . . . . . . . . . . . . . . . . . . . . . 4-18, 4-21
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Outlet Adjustment

Climate Control Systems

Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Clock, Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Coolant

Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31
Engine Temperature Gage . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . 8-10
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-46
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-75

i - 4

Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-6
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 8-6

Customer Information

Service Publications Ordering Information . . . . . . . . 8-16
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . .8-2

Damage Repair, Collision . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Data Recorders, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 4-12
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
DIC Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60
Disc, MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-105, 4-112
Doing Your Own Service Work . . . . . . . . . . . . . . . . . . . . . . .6-5
Dome Lamp Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Door

Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Programmable Automatic Door Locks . . . . . . . . . . . . 3-10
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Rear Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . 4-49
DIC Operation and Displays . . . . . . . . . . . . . . . . 4-49, 4-56
DIC Vehicle Customization . . . . . . . . . . . . . . . . . . . . . . . 4-73
DIC Warnings and Messages . . . . . . . . . . . . . . . . . . . . . 4-63

Driving

At Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Before a Long Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Highway Hypnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Hill and Mountain Roads . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
In Rain and on Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Recovery Hooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Rocking Your Vehicle to Get it Out . . . . . . . . . . . . . . . . 5-28
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . 1-33
Dual Automatic Climate Control System . . . . . . . . . . . 4-22
Dual Tire Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-74