2007 Chevrolet Silverado Owners Manual

Windshield Washer Pump OnStar®/Rear Seat Entertainment

RADIO AMP

Radio Amplifier

RH HID

HORN

EAP

TREC

Not Used

Horn

Not Used

Not Used

606

Auxiliary Electric Cooling Fan Fuse Block

The auxiliary electric cooling fan fuse block is located in the engine compartment on the driver’s side of the vehicle next to the underhood fuse block.

Lift the cover for access to the fuse/relay block.

Fuses COOL/FAN COOL/FAN COOL/FAN

Usage

Cooling Fan Cooling Fan Relay Fuse Cooling Fan Fuse

Relays

COOL/FAN 1
COOL/FAN 3
COOL/FAN 2

Usage Cooling Fan Relay 1
Cooling Fan Relay 3
Cooling Fan Relay 2

Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 626 for more information.

Application

Capacities

English

Metric

Air Conditioning Refrigerant R134a

Cooling System

4.3L V6 Automatic with Front A/C*

4.3L V6 Automatic with Front A/C**

4.3L V6 Manual with Front A/C*

4.3L V6 Manual with Front A/C**

4.8L V8 Automatic with Front A/C*

4.8L V8 Automatic with Front A/C**

4.8L V8 Manual with Front A/C*

4.8L V8 Manual with Front A/C**

5.3L V8 Automatic with Front A/C*

For the air conditioning system refrigerant charge amount, see the refrigerant caution label located

under the hood. See your dealer for more

information.

14.8 qt

16.5 qt

15.1 qt

16.6 qt

15.2 qt

16.8 qt

15.5 qt

17.0 qt

15.2 qt

14.0 L

15.6 L

14.3 L

15.7 L

14.4 L

15.9 L

14.7 L

16.1 L

14.4 L

607

Application

5.3L V8 Automatic with Front A/C**

6.0L V8 Automatic*

6.0L V8 Automatic**

6.0L V8 Manual*

8.1L V8 HD Automatic*

8.1L V8 Automatic*

8.1L V8 Manual*

* Engine Fan Driven cooling system ** Electric Cooling Fan system

Transmission

Automatic Four Speed 4L80-E

Automatic Four Speed 4L60-E and 4L70–E

Automatic Six Speed Allison

2WD Manual Five Speed Getrag

4WD Manual Five Speed Getrag

2WD Manual Five Speed New Venture Gear

608

Capacities

English

16.8 qt

16.2 qt

16.7 qt

16.7 qt

25.0 qt

26.9 qt

27.1 qt

7.7 qt

5.0 qt

7.4 qt

2.5 qt

2.2 qt

4.0 qt

Metric

15.9 L

15.3 L

15.8 L

15.8 L

23.7 L

25.5 L

25.6 L

7.3 L

4.7 L

7.0 L

2.3 L

2.0 L

3.8 L

Application

Capacities

English

Metric

Engine Oil with Filter

4.3L V6

4.8L V8; 5.3L V8; 6.0L V8

8.1L V8

Fuel Tank

Short Bed and 2500 LD

Long Bed and Chassis Cab (Pickup Box Delete)

Chassis Cab 3500 and 3500HD — front

Chassis Cab 3500 and 3500HD — rear

Transfer Case Fluid

Wheel Nut Torque

4.5 qt

6.0 qt

6.5 qt

26.0 gal

34.0 gal

27.0 gal

23.0 gal

2.0 qt

140 ft lb

4.3 L

5.7 L

6.1 L

98.0 L

128.7 L

102.0 L

87.0 L

1.9 L

190 Y

After refill, the level must be rechecked. Add enough engine coolant so that the fluid is within the proper operating range.

609

Engine

VIN Code

Transmission

Spark Plug Gap

Engine Specifications

VORTEC™ 4.3L V6

VORTEC™ 4.8L V8

VORTEC™ 5.3L V8 Flex Fuel

VORTEC™ 5.3L V8

VORTEC™ 5.3L V8

VORTEC™ 6.0L V8

VORTEC™ 6.0L V8

VORTEC™ 8.1L V8

Automatic

Manual

Automatic

Manual

Automatic

Automatic

Automatic

Automatic

Manual

Automatic

Manual

Automatic

Manual

0.060 inches (1.52 mm)

0.040 inches (1.01 mm)

0.040 inches (1.01 mm)

0.040 inches (1.01 mm)

0.040 inches (1.01 mm)

0.040 inches (1.01 mm)

0.040 inches (1.01 mm)

0.060 inches (1.52 mm)

610

Section 6

Maintenance Schedule

Maintenance Schedule ................................ 612
Introduction ............................................... 612
Maintenance Requirements ........................ 612
Your Vehicle and the Environment ............ 612
Using the Maintenance Schedule ............... 613
Scheduled Maintenance

(Gasoline Engine) .................................. 615

Additional Required Services

(Gasoline Engine) .................................. 618

Maintenance Footnotes

(Gasoline Engine) .................................. 620

Owner Checks and Services ..................... 622
At the First 100, 1,000 and 6,000 Miles

(160, 1 600 and 10 000 km) .................. 622
At Each Fuel Fill ....................................... 623
At Least Once a Month ............................. 623
At Least Once a Year ............................... 624
Recommended Fluids and Lubricants ........ 626
Normal Maintenance Replacement Parts

(Gasoline Engines) ................................. 629
Engine Drive Belt Routing ......................... 630
Maintenance Record .................................. 631

611

Maintenance Schedule

Introduction This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel Engine Supplement. Important: Keep engine oil at the proper level and change as recommended.

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.

612

Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty.

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.

Using the Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench® dealer.

This schedule is for vehicles that: (cid:127) carry passengers and cargo within

recommended limits. You will find these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 403.

(cid:127) are driven on reasonable road surfaces within

legal driving limits.

(cid:127) are driven off-road in the recommended

manner. See Off-Road Driving on page 366.

(cid:127) use the recommended fuel. See Gasoline

Octane on page 467.

613

When you go to your GM Goodwrench® dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts. If you want to purchase service information, see Service Publications Ordering Information on page 651. Owner Checks and Services on page 622 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 626 and Normal Maintenance Replacement Parts (Gasoline Engines) on page 629. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts.

The services in Scheduled Maintenance (Gasoline Engine) on page 615 should be performed when indicated. See Additional Required Services (Gasoline Engine) on page 618 and Maintenance Footnotes (Gasoline Engine) on page 620 for further information.

{CAUTION:

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualified technician do the work. See Doing Your Own Service Work on page 465.

Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your GM Goodwrench® dealer do these jobs.

614

Scheduled Maintenance (Gasoline Engine) This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel Engine Supplement. When the CHANGE ENGINE OIL message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench® dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system.

If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System (Gasoline Engine) on page 485 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often.

615

Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL message comes on within 10 months since the vehicle was purchased or Maintenance II was performed.

Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year. Scheduled Maintenance

Service

Maintenance I Maintenance II

Change engine oil and filter. See Engine Oil (Gasoline Engine) on page 482. Reset oil life system. See Engine Oil Life System (Gasoline Engine) on page 485. An Emission Control Service. Allison Transmission® only: Replace external transmission filter at the first maintenance service performed on the vehicle.

Lubricate chassis components. See footnote #.

Visually check for any leaks or damage. See footnote (j).

Inspect engine air cleaner filter or change indicator (if equipped). If necessary, replace filter. See Engine Air Cleaner/Filter (Gasoline Engines) on page 487. See footnote (p).

Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 553 and “Tire Wear Inspection” in At Least Once a Month on page 623.

Inspect brake system. See footnote (a).

•

• •

•

•

•

• •

•

•

•

616

Scheduled Maintenance (cont’d) Service

Maintenance I Maintenance II

Check engine coolant and windshield washer fluid levels and add fluid as needed.

Perform any needed additional services. See “Additional Required Services” in this section.

•

•

Inspect suspension and steering components. See footnote (b).

Inspect engine cooling system. See footnote (c).

Inspect wiper blades. See footnote (d).

Inspect restraint system components. See footnote (e).

Lubricate body components. See footnote (f).

Check transmission fluid level and add fluid as needed.

Inspect shields, vehicles with diesel engine or with GVWR above 10,000 lbs (4 536 kg) only. See footnote (n).

•

•

• • • • • •

•

617

Additional Required Services (Gasoline Engine) This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel Engine Supplement. The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.

Additional Required Services 75,000

25,000
(40 000)

50,000
(80 000)

(120 000)

100,000
(160 000)

125,000
(200 000)

150,000
(240 000)

Service and Miles (Kilometers)

Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Vehicles without a filter restriction indicator: Replace engine air cleaner filter. See Engine Air Cleaner/Filter (Gasoline Engines) on page 487. Allison Transmission® only: Change automatic transmission fluid and external transmission filter (severe service). See footnote (m). Allison Transmission® only: Change automatic transmission fluid and external transmission filter (normal service).

618

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

Additional Required Services (cont’d)

Service and Miles (Kilometers)

Except Allison Transmission®: Change automatic transmission fluid and filter (severe service). See footnote (h). Except Allison Transmission®: Change automatic transmission fluid and filter (normal service). Four-wheel drive with automatic transfer case only: Change transfer case fluid. See footnote (g). Inspect evaporative control system. An Emission Control Service. See footnotes † and (k). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Change manual transmission fluid. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (q).

25,000
(40 000)

50,000
(80 000)

75,000

(120 000)

100,000
(160 000)

125,000
(200 000)

150,000
(240 000)

•

•

•

•

•

•

•

•

•

•

•

•

•

•

619

Maintenance Footnotes (Gasoline Engine) This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel Engine Supplement. † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. # Lubricate the front suspension, steering linkage, transmission shift linkage, and parking brake cable guides. Control arm ball joints require lubrication but should not be lubricated unless their temperature is 10°F (−12°C) or higher, or they could be damaged. Vehicles used under severe commercial operating conditions require lubrication on a regular basis every 3,000 miles (5 000 km).

620

(a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect drum brake linings/shoes for wear or cracks. Inspect other brake parts, including drums, wheel cylinders, calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Visually check constant velocity joints, rubber boots, and axle seals for leaks. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings and clamps; replace with genuine GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace wiper blades that appear worn or damaged or that streak or miss areas of the windshield.

(e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors, and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. The airbag system does not need regular maintenance. (f) Lubricate all key lock cylinders, body door hinges, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, tailgate hinges, tailgate linkage, tailgate handle pivot points, latch bolt, fuel door hinge, locks, and folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) Check vent hose at transfer case for kinks and proper installation.

(h) Change automatic transmission fluid and filter if the vehicle Gross Vehicle Weight Rating (GVWR) is over 8600 lbs or if the vehicle is mainly driven under one or more of these conditions:

− In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police or delivery

service.

(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer perform this service. See Engine Coolant on page 499 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (k) Inspect system. Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly.

621

Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your GM Goodwrench® dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 626.

At the First 100, 1,000 and 6,000 Miles (160, 1 600 and 10 000 km) Check dual wheel nut torque. For proper torque, see Capacities and Specifications on page 607.

(m) Change automatic transmission fluid and external transmission filter if the vehicle is mainly driven under one or more of these conditions:

− In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery

service.

(n) Vehicles with diesel engine or with GVWR above 10,000 lbs (4 536 kg) only: Inspect shields for damage or looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable to vehicles sold in the United States and recommended for vehicles sold in Canada. (p) If you drive regularly under dusty conditions, inspect the filter or change indicator (if equipped) at each engine oil change. (q) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary.

622

At Least Once a Month Tire Inflation Check Visually inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 550. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 564. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 553.

It is important to check your oil

At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil (Gasoline Engine) on page 482 for further details. Notice: regularly and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 499 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.

623

At Least Once a Year Starter Switch Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough

room around the vehicle.

2. Firmly apply both the parking brake and the

regular brake. See Parking Brake on page 170. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your GM Goodwrench® dealer for service.

Automatic Transmission Shift Lock Control System Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough

room around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See Parking

Brake on page 170. Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the ignition to RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench® dealer for service.

624

Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK in each shift lever position. (cid:127) The ignition should turn to LOCK only when

the shift lever is in PARK (P).

(cid:127) The ignition key should come out only

in LOCK.

Contact your GM Goodwrench® dealer if service is required. Parking Brake and Automatic Transmission Park (P) Mechanism Check

{CAUTION:

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is

CAUTION:

(Continued)

CAUTION:

(Continued)

room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. (cid:127) To check the parking brake’s holding

ability: With the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

(cid:127) To check the PARK (P) mechanism’s holding

ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Contact your GM Goodwrench® dealer if service is required.

625

Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel Engine Supplement. Fluids and lubricants identified below by name, part number, or specification may be obtained from your dealer.

Usage

Fluid/Lubricant

Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. GM Goodwrench® oil meets all the requirements for your vehicle. To determine the proper viscosity for your vehicle’s engine, see Engine Oil (Gasoline Engine) on page 482.

50/50 mixture of clean, drinkable water and use only DEX-COOL® coolant. See Engine Coolant on page 499. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.

GM Optikleen® Washer Solvent.

Hydraulic Clutch Fluid (GM Part No. U.S. 12345347, in Canada 10953517) or equivalent DOT-3 brake fluid.

Engine Oil

Engine Coolant

Hydraulic Brake

System

Windshield

Washer

Hydraulic

Clutch System

626

Usage

Fluid/Lubricant

Usage

Fluid/Lubricant

Power Steering

System

Manual

Transmission (5–Speed with

Low Gear, RPO MW3)

Manual

Transmission

(5–Speed

without

Low Gear, RPO MG5)

GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). GM Goodwrench® Synthetic Manual Transmission Fluid (GM Part No. U.S. 12346190, in Canada 10953477) or equivalent SAE 75W-85 GL-4 gear oil.

Synchromesh Transmission Fluid (GM Part No. U.S. 12345349, in Canada 10953465).

Automatic

Transmission

DEXRON®-VI Automatic Transmission Fluid.

Key Lock Cylinders

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Floor Shift Linkage

Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2
Category LB or GC-LB.

Rear Axle

Manual

Transfer Case

Automatic

Transfer Case

Chassis

Lubrication

Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

Front Axle

(1500 Series)

SAE 80W-90 Axle Lubricant (GM Part No. U.S. 1052271, in Canada 10950849).

Front Axle (1500 HD,

2500, 2500 HD,

and 3500
Series)

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Specification 9986115.

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Specification 9986115.

Manual Transmission Fluid (GM Part No. U.S. 88861800, in Canada 88861801).

AUTO-TRAK II Fluid (GM Part No. U.S. 12378508, in Canada 10953626).

627

Usage

Fluid/Lubricant

Usage

Fluid/Lubricant

Body Door Hinge Pins,

Tailgate Hinge and Linkage, Folding Seats,

and Fuel

Door Hinge

Tailgate Handle

Pivot Points, Hinges, Latch

Bolt, and Linkage

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Weatherstrip Conditioning

Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).

Weatherstrip

Squeaks

Synthetic Grease with Teflon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437).

Front Axle Propshaft Spline or One-Piece Propshaft

Spline

(Two-Wheel Drive with

Auto. Trans.)

Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830.

Rear Driveline Center Spline

Hood Hinges

Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

628

Normal Maintenance Replacement Parts (Gasoline Engines) Replacement parts identified below by name, part number, or specification can be obtained from your GM dealer. If your vehicle has a diesel engine see the maintenance schedule section in the DURAMAX® Diesel Engine Supplement.

Part

GM Part Number

ACDelco® Part Number

Engine Air Cleaner/Filter

High Capacity Standard

Oil Filter

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8
8.1L V8

Spark Plugs

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8
8.1L V8

Wiper Blades (ITTA Type) 22 inches (56.0 cm) *A1518C high-capacity air cleaner filter may be substituted.

25313349
25313348*

25010792
89017524
25324052

89017883
12571164
12578277

15153642

A1518C A1519C*

PF47
PF48
PF454

41-932
41-985
41-983

—

629

Engine Drive Belt Routing

V6 Engines

V8 Engines

(A) Air Conditioning Compressor

630

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 612. Any additional information from Owner Checks and Services on page 622 can be added on the following record pages. You should retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record

631

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

632

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

633

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

634

Section 7

Customer Assistance Information

Customer Assistance and Information ....... 636
Customer Satisfaction Procedure ............... 636
Online Owner Center ................................. 639
Customer Assistance for Text

Telephone (TTY) Users .......................... 640
Customer Assistance Offices ..................... 640
GM Mobility Reimbursement Program ........ 641
Roadside Assistance Program ................... 642
Courtesy Transportation ............................. 645
Vehicle Data Collection and

Event Data Recorders ............................ 647
Collision Damage Repair ........................... 648

Reporting Safety Defects ............................ 652

Reporting Safety Defects to the

United States Government ..................... 652

Reporting Safety Defects to the

Canadian Government ............................ 652

Reporting Safety Defects to

General Motors ...................................... 653
Service Publications Ordering Information .... 653

635

Customer Assistance and Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.

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STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact General Motors of Canada Customer Communication Centre by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identification Number (VIN). This is

available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

(cid:127) Dealership name and location. (cid:127) Vehicle delivery date and present mileage

(kilometers).

When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps 1 and 2, you should file with the BBB Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

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STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the General Motors Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may write to:

The Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Your inquiry should be accompanied by your Vehicle Identification Number (VIN).

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Online Owner Center Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your specific vehicle, including tips and videos and an electronic version of this owner manual. (cid:127) Keep track of your vehicle’s service history

and maintenance schedule.

(cid:127) Find GM dealers for service nationwide. (cid:127) Receive special promotions and privileges

only available to members.

My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to:

− My Showroom: Find and save information on

vehicles and current offers in your area.

− My Dealers/Retailers: Save details such as

address and phone number for each of your preferred GM Dealers or Retailers.

− My Driveway: Receive service reminders and

helpful advice on owning and maintaining your vehicle.

− My Preferences: Manage your profile,

subscribe to E-News and use tools and forms with greater ease.

Refer to www.MyGMLink.com on the web for updated information and to register your vehicle.

To sign up to My GM Canada, visit the My GM Canada section within www.gmcanada.com.

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Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.)

Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States — Customer Assistance

Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170

www.Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-CHEV-USA (243-8872) Fax Number: 313-381-0022

From Puerto Rico:

1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022

From U.S. Virgin Islands:

1-800-496-9994
Fax Number: 313-381-0022

Canada — Customer Assistance

General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

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Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance

General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800

GM Mobility Reimbursement Program

This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

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Roadside Assistance Program In the U.S., call 1-800-CHEV-USA (1-800-243-8872) In Canada, call 1-800-268-6800
Service available 24 hours a day, 365 days a year. As the owner of a new Chevrolet vehicle, you are automatically enrolled in the Chevrolet Roadside Assistance program. This value-added service is intended to provide you with peace of mind as you drive in the city or travel the open road. Who is Covered? Roadside Assistance coverage is for the vehicle operator, regardless of ownership. A person driving this vehicle without the consent of the owner is not eligible for coverage. The following services are provided in the U.S. during the Bumper-to-Bumper warranty period and, in Canada, during the Base Warranty coverage period of the New Vehicle Limited Warranty, up to a maximum coverage of $100.

(cid:127) Fuel Delivery: Delivery of enough fuel for the customer to get to the nearest service station (approximately $5 in the U.S. and 10 litres in Canada). Service to provide diesel may be restricted. For safety reasons, propane and other alternative fuels will not be provided through this service.

(cid:127) Lock-out Service: To ensure security, the

driver must present the vehicle registration and personal ID before lock-out service is provided. Lock-out service will be covered at no charge if you are unable to gain entry into your vehicle. If your vehicle will not start, Roadside Assistance will arrange to have your vehicle towed to the nearest authorized dealership. In the U.S., replacement keys made at the customer’s expense will be covered within 10 miles (16 km).

(cid:127) Emergency Tow From a Public Roadway or

Highway: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling accident. Winch-out assistance when the vehicle is mired in sand, mud, or snow.

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(cid:127) Flat Tire Change: If your vehicle has a spare tire, installation of the tire in good condition will be covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure. (cid:127) Jump Start: No-start occurrences which

require a battery jump start will be covered at no charge.

Additional Services for Canadian Customers (cid:127) Trip Routing Service: Upon Request,

Roadside Assistance will send you detailed, computer-personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in North America, along with any helpful travel information we may have pertaining to your trip. To request this service, please call us toll-free at 1-800-268-6800. We will make every attempt to send your personalized trip routing as quickly as possible, but it is best to allow three weeks before your planned departure date. Trip routing requests will be limited to six per calendar year.

(cid:127) Trip Interruption Benefits and Assistance:

In the event of a warranty related vehicle disablement, while en route and over 250 kilometres from original point of departure, you may qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500 (Canadian) for (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate ground transportation (maximum of $40/day). This benefit is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired. Pre-authorization, original detailed receipts and a copy of the repair order are required. Once authorization has been given, your advisor will help you make any necessary arrangements and explain how to claim for trip interruption expense assistance.

(cid:127) Alternative Service: There may be times, when Roadside Assistance cannot provide timely assistance, your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100
upon submission of the original receipt to Roadside Assistance.

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In many instances, mechanical failures are covered under Chevrolet’s Bumper-to-Bumper warranty, and the duration of the Base Warranty Coverage for Canadian customers of the new Vehicle Limited Warranty. However, any cost for parts and labor for non-warranty repairs are the responsibility of the driver. For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: (cid:127) Your name, home address, and home

telephone number.

(cid:127) Telephone number of your location. (cid:127) Location of the vehicle. (cid:127) Model, year, color, and license plate number. (cid:127) Odometer reading, Vehicle Identification

Number (VIN), and delivery date of the vehicle.

(cid:127) Description of the problem. While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away.

U.S. customers call Chevrolet Roadside Assistance: 1-800-CHEV-USA (1-800-243-8872), text telephone (TTY) users, call 1-888-889-2438, Canadian customers call 1-800-268-6800. Chevrolet and General Motors of Canada Limited reserve the right to limit services or reimbursement to an owner or driver when, in their sole discretion, the claims become excessive in frequency or type of occurrence. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Chevrolet and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Towing and Road Service Exclusions Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway or highway, fines, impound towing caused by a violation of local, Municipal, State, Provincial, or Federal law, and mounting, dismounting or changing of snow tires, chains, or other traction devices.

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Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. For warranty repairs during the Bumper-to-Bumper (U.S.) or Base Warranty Coverage period (Canada), provided by the New Vehicle Limited Warranty, interim transportation may be available under the Courtesy Transportation program. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty and is available only at participating dealers. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

Scheduling Service Appointments When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair.

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Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation and participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters for the dealer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used as ‘shuttle service,’ the reimbursement is limited to the associated shuttle allowance and must be supported by original receipts. In addition, for

U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental.

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Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

Vehicle Data Collection and Event Data Recorders Your vehicle, like other modern motor vehicles, has a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Your vehicle uses on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for airbag deployment and, if the

vehicle has the Anti-lock Brake System (ABS), to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in a crash event by computer systems, such as those commonly called Event Data Recorders (EDR). In a crash event, computer systems, such as the airbag Sensing and Diagnostic Module (SDM) in your vehicle may record information about the condition of the vehicle and how it was operated, such as data related to engine speed, brake application, throttle position, vehicle speed, safety belt usage, airbag readiness, airbag performance, and the severity of a collision. This information has been used to improve vehicle crash performance and may be used to improve crash performance of future vehicles and driving safety. Unlike the data recorders on many airplanes, these on-board systems do not record sounds, such as conversation of vehicle occupants.

647

To read this information, special equipment is needed and access to the vehicle or the device that stores the data is required. GM will not access information about a crash event or share it with others other than: (cid:127) with the consent of the vehicle owner or, if the

vehicle is leased, with the consent of the lessee, in response to an official request of police or similar government office,

(cid:127)

(cid:127) as part of GM’s defense of litigation through

the discovery process, or

(cid:127) as required by law. In addition, once GM collects or receives data, GM may: (cid:127) use the data for GM research needs, (cid:127) make it available for research where

appropriate confidentiality is to be maintained and need is shown, or

(cid:127) share summary data which is not tied to a specific vehicle with non-GM organizations for research purposes.

648

Others, such as law enforcement, may have access to the special equipment that can read the information if they have access to the vehicle or the device that stores the data. If your vehicle has OnStar®, please check the OnStar® subscription service agreement or manual for information on its operations and data collection.

Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs will diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to assure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty.

Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior accidents. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty.

Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your GM dealer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.

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If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. If an Accident Occurs Here is what to do if you are involved in an accident. (cid:127) Try to relax and then check to make sure you

(cid:127)

are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call 911 for help. Do not leave the scene of an accident until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.

(cid:127) Give only the necessary and requested

information to police and other parties involved in the accident. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the accident. This will help guard against post-accident legal action.

650

(cid:127)

(cid:127)

If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 642 for more information. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number.

(cid:127) Remove any valuables from your vehicle before

it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.

(cid:127) Gather the important information you will need

from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle.

(cid:127)

If possible, call your insurance company from the scene of the accident. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable.

(cid:127) Choose a reputable collision repair facility for your vehicle. Whether you select a GM dealer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time.

(cid:127) Once you have an estimate, read it carefully

and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity.

Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.

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If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits. Reporting Safety Defects

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors.

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To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to:

Administrator, NHTSA 400 Seventh Street, SW. Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may call them at 1-800-333-0510 or write to:

Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9

Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope