2004 Chevrolet Silverado Owners Manual

102 L (front) 87 L (rear) 90 L (front) 87 L (rear) 102 L (front) 102 L (front) 87 L (front) 68 L (rear) 87 L (front)

1.6 lbs

0.7 kg

Application

VORTEC™ 6000 V8 (Vin N) VORTEC™ 8100 V8 (Vin G)

Fuel Tank

Short Bed 1500 Crew Cab Long Bed Chassis Cab (pickup Box Delete)

Chassis Cab 3500

Chassis Cab 3500 (California)

Chassis Cab 3500
Chassis Cab 3500 (California)

Chassis Cab 3500HD

Chassis Cab 3500HD

Air Conditioning Refrigerant Capacity

Air Conditioning Refrigerant R-134a

5-132

Section 6

Maintenance Schedule

Maintenance Schedule ......................................6-2
Introduction ...................................................6-2
Maintenance Requirements ..............................6-2
Your Vehicle and the Environment ....................6-2
Using Your Maintenance Schedule ....................6-3
Scheduled Maintenance ...................................6-4
Additional Required Services ............................6-6
Maintenance Footnotes ...................................6-8
Owner Checks and Services ............................6-9

At the First 100, 1,000 and 6,000 Miles

(160, 1 600 and 10 000km) ........................6-10
At Each Fuel Fill ..........................................6-10
At Least Once a Month .................................6-10
At Least Once a Year ...................................6-11
Recommended Fluids and Lubricants ...............6-13
Normal Maintenance Replacement Parts ..........6-16
Maintenance Record .....................................6-18

6-1

Maintenance Schedule

Introduction Important: Keep engine oil at the proper level and change as recommended.

HaveyoupurchasedtheGMProtectionPlan?ThePlan supplementsyournewvehiclewarranties.Seeyour WarrantyandOwnerAssistancebookletoryourdealer fordetails.

Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty.

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.

6-2

Using Your Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench dealer. This schedule is for vehicles that: • carry passengers and cargo within recommended

limits. You will find these limits on the tire and loading information label. See LoadingYourVehicle on page4-57.

• are driven on reasonable road surfaces within legal

driving limits.

• are driven off-road in the recommended manner.

See Off-Road Driving on page4-20.

• use the recommended fuel. See GasolineOctane

on page5-4.

The services in ScheduledMaintenanceonpage6-4
should be performed when indicated. See Additional RequiredServicesonpage6-6 and Maintenance Footnotes on page6-8 for further information.

{CAUTION:

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench dealer to have a qualified technician do the work.

Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your GM Goodwrench dealer do these jobs. When you go to your GM Goodwrench dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts. If you want to get service information, see Service PublicationsOrderingInformationonpage7-11.

6-3

OwnerChecksandServicesonpage6-9 tells you what should be checked, when to check it and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids and lubricants to use are listed in RecommendedFluidsandLubricants onpage6-13 and NormalMaintenanceReplacement Partsonpage6-16. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts.

Scheduled Maintenance When the CHANGE ENGINE OIL message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system.

6-4

If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See EngineOilonpage5-17 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL message appears, certain services, checks and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL message comes on within ten months since vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on ten months or more since the last service or if the message has not come on at all for one year.

Scheduled Maintenance

Service

Maintenance I Maintenance II

Change engine oil and filter. Reset oil life system. See EngineOilon page5-17. AnEmissionControlService. Lubricate chassis components. Seefootnote#. Visually check for any leaks or damage. Seefootnote(j). Inspect engine air cleaner filter or change indicator (if equipped). If necessary, replace filter. See EngineAirCleaner/Filteronpage5-22. AnEmissionControl Service.Seefootnote†. Rotate tires and check inflation pressures and wear. See Tiresonpage5-73. Inspect brake system. Seefootnote(a). Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. Seefootnote(b). Inspect engine cooling system. Seefootnote(c). Inspect wiper blades. Seefootnote(d). Inspect restraint system components. Seefootnote(e). Lubricate body components. Seefootnote(f). Check transmission fluid level and add fluid as needed.

• • •

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6-5

Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.

Service

Additional Required Services 75,000

25,000
(41 500)

50,000
(83 000)

(125 000)

100,000
(166 000)

125,000
(207 500)

150,000
(240 000)

Allison transmission only: Replace external control-main filter. See footnote(l). Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Vehicles without a filter restriction indicator: Replace engine air cleaner filter. See EngineAirCleaner/Filteron page5-22. AnEmissionControl Service. 6-speed manual transmission only: Change clutch fluid. Seefootnote(n). Allison transmission only: Change automatic transmission fluid and filter (severe service). Seefootnote(m). Allison transmission only: Change automatic transmission fluid and filter (normal service).

6-6

•

•

•

•

•

•

•

•

•

•

•

•

•

•

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•

•

•

•

•

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Additional Required Services (cont’d)

Service

Except Allison: Change automatic transmission fluid and filter (severe service).Seefootnote(h). Except Allison: Change automatic transmission fluid and filter (normal service). Four-wheel drive with automatic transfer case only: Change transfer case fluid. Seefootnote(g). Inspect evaporative control system. An EmissionControlService.See footnotes†and(k). Replace spark plugs and inspect spark plug wires. AnEmissionControl Service. Engine cooling system service (or every 5 years, whichever occurs first). AnEmissionControlService.See footnote(i). Inspect engine accessory drive belt. An EmissionControlService. 5-speed manual transmission only: Change manual transmission fluid.

25,000
(41 500)

50,000
(83 000)

75,000

(125 000)

100,000
(166 000)

125,000
(207 500)

150,000
(240 000)

•

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•

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6-7

Maintenance Footnotes † TheU.S.EnvironmentalProtectionAgencyorthe CaliforniaAirResourcesBoardhasdeterminedthatthe failuretoperformthismaintenanceitemwillnotnullify theemissionwarrantyorlimitrecallliabilitypriorto thecompletionofthevehicle’susefullife.We,however, urgethatallrecommendedmaintenanceservicesbe performedattheindicatedintervalsandthe maintenanceberecorded. # Lubricatethefrontsuspension,balljoints,steering linkage,transmissionshiftlinkageandparking brakecableguides.Balljointsshouldnotbelubricated unlesstheirtemperatureis10°F(-12°C)orhigher, ortheycouldbedamaged. (a) Visuallyinspectbrakelinesandhosesforproper hook-up,binding,leaks,cracks,chafing,etc.Inspect discbrakepadsforwearandrotorsforsurface condition.Inspectotherbrakeparts,includingcalipers, parkingbrake,etc. (b) Visuallyinspectfrontandrearsuspensionand steeringsystemfordamaged,looseormissingparts, signsofwearorlackoflubrication.Inspectpower steeringlinesandhosesforproperhook-up,binding, leaks,cracks,chafing,etc.Visuallycheckconstant velocityjoints,rubberbootsandaxlesealsforleaks.

6-8

(c) Visuallyinspecthosesandhavethemreplacedif theyarecracked,swollenordeteriorated.Inspectall pipes,fittingsandclamps;replacewithgenuineGMparts asneeded.Tohelpensureproperoperation,apressure testofthecoolingsystemandpressurecapandcleaning theoutsideoftheradiatorandairconditioningcondenser isrecommendedatleastonceayear. (d) Visuallyinspectwiperbladesforwearorcracking. Replacebladeinsertsthatappearwornordamaged orthatstreakormissareasofthewindshield. (e) Makesurethesafetybeltreminderlightandallyour belts,buckles,latchplates,retractorsandanchorages areworkingproperly.Lookforanyotherlooseor damagedsafetybeltsystemparts.Ifyouseeanything thatmightkeepasafetybeltsystemfromdoingits job,haveitrepaired.Haveanytornorfrayedsafetybelts replaced.Alsolookforanyopenedorbrokenairbag coverings,andhavethemrepairedorreplaced.(Theair bagsystemdoesnotneedregularmaintenance.) (f) Lubricateallkeylockcylinders,bodydoorhinges, hoodlatchassembly,secondarylatch,pivots,spring anchor,releasepawl,tailgatehinges,tailgatelinkage, tailgatehandlepivotpoints,latchbolt,fueldoor hinge,locksandfoldingseathardware.Morefrequent lubricationmayberequiredwhenexposedtoacorrosive environment.Applyingsiliconegreaseonweatherstrips withacleanclothwillmakethemlastlonger,seal betterandnotstickorsqueak.

(g) Addfluidasneeded.Afluidlosscouldindicatea problem;repairasneeded.Checkventhoseattransfer caseforkinksandproperinstallation. (h) Changeautomatictransmissionfluidandfilterifthe vehicleGVWRisover8600lbs.orifthevehicleis mainlydrivenunderoneormoreoftheseconditions:

− Inheavycitytrafficwheretheoutsidetemperature

regularlyreaches90°F(32°C)orhigher.

− Inhillyormountainousterrain. − Whendoingfrequenttrailertowing. − Usessuchasfoundintaxi,policeordelivery

service.

(i) Drain,flushandrefillcoolingsystem.SeeEngine Coolantonpage5-32 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and filler neck. Pressure test the cooling system and pressure cap. (j) Afluidlossinanyvehiclesystemcouldindicatea problem.Havethesysteminspectedandrepairedand thefluidlevelchecked.Addfluidifneeded. (k) Inspectsystem.Checkallfuelandvaporlinesand hosesforproperhook-up,routingandcondition. Checkthatthepurgevalveworksproperly(ifequipped). Replaceasneeded.

(l) Changefilteronlyatthefirstmaintenanceservice performedonthevehicle. (m) Changeautomatictransmissionfluidandfilterifthe vehicleismainlydrivenunderoneormoreofthese conditions:

− Inheavycitytrafficwheretheoutsidetemperature

regularlyreaches90°F(32°C)orhigher.

− Inhillyormountainousterrain. − Whendoingfrequenttrailertowing. − Usessuchasfoundintaxi,policeordelivery

service.

(n) Changeclutchfluid(orevery24months,whichever occursfirst).

Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Your GM Goodwrench dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in RecommendedFluidsandLubricantsonpage6-13.

6-9

At the First 100, 1,000 and 6,000
Miles (160, 1 600 and 10 000km) Check dual wheel nut torque. For proper torque, see Capacities and Specifications on page5-130.

At Each Fuel Fill Itisimportanttoperformtheseunderhoodchecksat eachfuelfill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See EngineOilonpage5-17 for further details. Notice: It is important to check your oil regularly and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty.

Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page5-32 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary.

At Least Once a Month Tire Inflation Check Visually inspect your tires and make sure tires are inflated to the correct pressures. Do not forget to check your spare tire. See Tiresonpage5-73 for further details. Check to make sure the spare tire is stored securely. Push, pull and then try to rotate or turn the spare tire. If it moves, tighten it. See Changinga Flat Tire on page5-92.

6-10

At Least Once a Year Starter Switch Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough room

around the vehicle.

2. Firmly apply both the parking brake and the regular

brake. See Parking Brake on page2-44 if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, contact your GM Goodwrench dealer for service.

Automatic Transmission Shift Lock Control System Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See ParkingBrake

on page2-44 if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the key to the RUN position, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench dealer for service.

6-11

Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition key to LOCK in each shift lever position. • The key should turn to LOCK only when the

shift lever is in PARK (P).

• The key should come out only in LOCK. Contact your GM Goodwrench dealer if service is required. Parking Brake and Automatic Transmission Park (P) Mechanism Check

{CAUTION:

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. • To check the parking brake’s holding ability: With

the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

• To check the PARK (P) mechanism’s holding ability:

With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Contact your GM Goodwrench dealer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

6-12

Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number or specification may be obtained from your dealer.

Usage

Engine Oil

Engine Coolant

Hydraulic Brake

System

Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see EngineOilon page5-17. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolantonpage5-32. Delco Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.

Windshield

Washer Solvent GM Optikleen® Washer Solvent.

Clutch System

Usage Hydraulic

(5–Speed

Trans.) Hydraulic

Clutch System

(6–Speed

Trans.)

Power Steering

System

Manual

Transmission (5–Speed with Low Gear, RPO

MW3) Manual

Transmission

(5–Speed without Low Gear, RPO

MG5)

Fluid/Lubricant

Hydraulic Clutch Fluid (GM Part No. U.S. 12345347, in Canada 10953517) or equivalent DOT-3
brake fluid.

Hydraulic Clutch Fluid. Use only GM Part No. U.S. 88958860, in Canada 88901244, Super DOT-4 brake fluid.

GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). GM Goodwrench Synthetic Manual Transmission Fluid (GM Part No. U.S. 12346190, in Canada 10953477) or equivalent SAE 75W-85 GL-4 gear oil.

Synchromesh Transmission Fluid (GM Part No. U.S. 12345349, in Canada 10953465).

6-13

Fluid/Lubricant

TranSynd™ Synthetic Transmission Fluid (GM Part No. U.S. 12378515, in Canada 88900701). DEXRON®-III Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2 Category LB or GC-LB. Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. SAE 80W-90 Axle Lubricant (GM Part No. U.S. 1052271, in Canada 10950849).

Usage

Front Axle (All-Wheel

Drive)

Front Axle

Rear Axle

Rear Axle (Steerable)

Manual

Transfer Case

Automatic

Transfer Case (Four-Wheel

Drive)

Fluid/Lubricant

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Specification 9986115. SAE 80W-90 Axle Lubricant (GM Part No. U.S. 1052271, in Canada 10950849). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Specification 9986115. Synthetic Axle Lubricant; use only GM Part No. U.S. 12378557, in Canada 88901362. Donotadd frictionmodifier. DEXRON®-III Automatic Transmission Fluid.

AUTO-TRAK II Fluid (GM Part No. U.S. 12378508, in Canada 10953626).

Usage Manual

Transmission

(6–Speed) Automatic

Transmission

Key Lock Cylinders

Floor Shift Linkage

Chassis

Lubrication

Front Axle (Four-Wheel

Drive)

6-14

Usage

Fluid/Lubricant

Usage

Fluid/Lubricant

Transfer Case

(All-Wheel

Drive)

Front Axle Propshaft Spline or One-Piece Propshaft

Spline

(Two-Wheel

Drive with Auto.

Trans.)

DEXRON®-III Automatic Transmission Fluid.

Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830.

Body Door Hinge Pins,

Tailgate Hinge and Linkage, Folding Seats and Fuel Door

Hinge

Tailgate Handle

Pivot Points, Hinges, Latch

Bolt and Linkage

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Multi-Purpose Lubricant, Superlube (GM Part No. U.S 12346241, in Canada 10953474).

Rear Driveline Center Spline

Hood Hinges

Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Weatherstrip Conditioning

Weatherstrip

Squeaks

Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teflon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437).

6-15

Normal Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.

VIN Code Oil Filter

Engine Air Cleaner/Filter

PCV Valve

Spark Plugs

Fuel Filter

Wiper Blades

Wiper Blade Type

Wiper Blade Length

25010792**/PF47*

25313348**/A1519C*† 6487532**/CV769C*

25162556** /41–932*

25010633**/PF44*

25010633**/PF44*

25313348**/A1519C*†

25313348**/A1519C*†

—

12571164**

41–985*

—

12571164**

/41–985*

25121792**/GF626*

25121792**/GF626

25121792**/GF626*

15153642**

ITTA

22 inches (56.0 cm)

15153642**

ITTA

22 inches (56.0 cm)

15153642**

ITTA

22 inches (56.0 cm)

*ACDelco® part number ** GM part number †A1518C high-capacity air cleaner filter may be substituted.

6-16

VIN Code Oil Filter

Engine Air Cleaner

/Filter

PCV Valve Spark Plugs Fuel Filter

Wiper Blades

Wiper Blade Type

Wiper Blade Length

25010633**/PF44*

25010633**/PF44*

89028862**/PF454*

25313349**

A1518C*

—

25313349**

A1518C*

—

25313349**

A1518C*

—

12571164**/41–985* 25121792**/GF626*

12571164**/41–985* 25121792**/GF626*

12578277**/41–983* 25121792**/GF626*

15153642**

ITTA

22 inches (56.0 cm)

15153642**

ITTA

22 inches (56.0 cm)

15153642**

ITTA

22 inches (56.0 cm)

*ACDelco® part number ** GM part number †A1518C high-capacity air cleaner filter may be substituted.

6-17

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service and the type of services performed in the boxes provided. See MaintenanceRequirementsonpage6-2 in this section. Any additional information from OwnerChecksandServicesonpage6-9can be added on the following record pages. Also, you should retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record

6-18

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

6-19

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

6-20

Section 7

Customer Assistance and Information

Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text Telephone

(TTY) Users ...............................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Program for Persons with

Disabilities ..................................................7-5
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event Data

Records .....................................................7-9

Reporting Safety Defects ................................7-10

Reporting Safety Defects to the United States

Government ..............................................7-10

Reporting Safety Defects to the Canadian

Government ..............................................7-11
Reporting Safety Defects to General Motors .....7-11
Service Publications Ordering Information .........7-11

7-1

Customer Assistance and Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.

STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French).

7-2

We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: • Vehicle Identification Number (This is available from

the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.)

• Dealership name and location • Vehicle delivery date and present mileage When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

Online Owner Center The Owner Center is a resource for your GM ownership needs. You can find your specific vehicle information all in one place. The Owner Center allows you to: • Get e-mail service reminders. • Access information about your specific vehicle,

including tips and videos and an electronic version of this owner’s manual. (United States only)

• Keep track of your vehicle’s service history and

maintenance schedule.

• Find GM dealers for service nationwide. • Receive special promotions and privileges only

available to members. (United States only)

Refer to the web for updated information. To register your vehicle, visit www.MyGMLink.com. (United States) or My GM Canada within www.gmcanada.com (Canada).

7-3

From Puerto Rico:

1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022

From U.S. Virgin Islands:

1-800-496-9994
Fax Number: 313-381-0022

Canada – Customer Assistance

General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

Overseas – Customer Assistance Please contact the local General Motors Business Unit.

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.)

Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Chevrolet, the letter should be addressed to Chevrolet’s Customer Assistance Center. United States – Customer Assistance

Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-CHEV-USA® (243-8872) Fax Number: 313-381-0022

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Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) – Customer Assistance

General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800

GM Mobility Program for Persons with Disabilities

This program, available to qualified applicants, can reimburse you up to $1,000 toward eligible aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/ scooter lifts, etc.).

This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The offer is available for a limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, see your GM dealer or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. All TTY users call 1-800-263-3830.

7-5

Roadside Assistance Program Security While You Travel 1-800-CHEV-USA (243-8872) As the proud owner of a new Chevrolet vehicle, you are automatically enrolled in the Chevrolet Roadside Assistance program. This value-added service is intended to provide you with peace of mind as you drive in the city or travel the open road. Chevrolet’s Roadside Assistance toll-free number is staffed by courteous and capable Roadside Assistance Representatives who are available 24 hours a day, 365 days a year. We will provide the following services during the Bumper-to-Bumper warranty period, at no expense to you: • Fuel Delivery: Delivery of enough fuel

($5 maximum) for the customer to get to the nearest service station.

• Lock-out Service (identification required):

Replacement keys or locksmith service will be covered at no charge if you are unable to gain entry into your vehicle. Delivery of the replacement key will be covered within 10 miles.

• Emergency Tow: Tow to the nearest dealership for

warranty service or in the event of a vehicle-disabling accident. Assistance when the vehicle is mired in sand, mud or snow.

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• Flat Tire Change: Installation of a spare tire will be covered at no charge. (The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure.)

• Jump Start: No-start occurrences which require a

battery jump start will be covered at no charge.

• Dealer Locator Service In many instances, mechanical failures are covered under Chevrolet’s Bumper-to-Bumper warranty. However, when other services are utilized, our Roadside Assistance Representatives will explain any payment obligations you might incur. For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: • Your name, home address, and home telephone

number

• Telephone number of your location • Location of the vehicle • Model, year, color, and license plate number • Mileage, Vehicle Identification Number and delivery

date of the vehicle

• Description of the problem

While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away. Chevrolet Roadside Assistance: 1-800-CHEV-USA (1-800-234-8872), text telephone (TTY) users, call 1-888-889-2438. Chevrolet reserves the right to limit services or reimbursement to an owner or driver when, in Chevrolet’s judgement, the claims become excessive in frequency or type of occurrence. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Buick reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Canadian Roadside Assistance Vehicles purchased in Canada have an extensive roadside assistance program accessible from anywhere in Canada or the United States. Please refer to the Warranty and Owner Assistance Information book.

Courtesy Transportation Chevrolet has always exemplified quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair.

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Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait Chevrolet helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way or round trip shuttle service to a destination up to 10 miles from the dealership. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement (five day maximum) may be available for the use of public transportation such as taxi or bus. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses (five day maximum) may be available. Claim amounts should reflect actual costs and be supported by original receipts.

Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle you obtained if your vehicle is kept for a warranty repair. Reimbursement will be limited to a maximum of $30.00 a day and must be supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

7-8

Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact you dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. GeneralMotorsreservestherighttounilaterallymodify, changeordiscontinueCourtesyTransportationat anytimeandtoresolveallquestionsofclaimeligibility pursuanttothetermsandconditionsdescribed hereinatitssolediscretion.

Vehicle Data Collection and Event Data Records Your vehicle, like other modern motor vehicles, has a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Your vehicle uses on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for airbag deployment and, if so equipped, to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in a crash or near crash event by computer systems commonly called event data recorders (EDR). In a crash or near crash event, computer systems, such as the Airbag Sensing and Diagnostic Module (SDM) in your vehicle may record information about the condition of the vehicle and how it was operated, such as engine speed, brake applications, throttle position, vehicle speed, seat belt usage, airbag readiness, airbag performance data, and the severity of a collision. This information has been used to improve vehicle crash performance and may be used to improve crash performance of future vehicles and driving safety.

7-9

Unlike the data recorders on many airplanes, these on-board systems do not record sounds, such as conversation of vehicle occupants. To read this information, special equipment is needed and access to the vehicle or the SDM is required. GM will not access information about a crash event or share it with others other than • with the consent of the vehicle owner or, if the

vehicle is leased, with the consent of the lessee,

• in response to an official request of police or similar

government office,

• as part of GM’s defense of litigation through the

discovery process, or

• as required by law. In addition, once GM collects or receives data, GM may • use the data for GM research needs, • make it available for research where appropriate

confidentiality is to be maintained and need is shown, or

• share summary data which is not tied to a specific

vehicle with non-GM organizations for research purposes.

Others, such as law enforcement, may have access to the special equipment that can read the information if they have access to the vehicle or SDM. If your vehicle is equipped with OnStar, please check the OnStar subscription service agreement or manual for information on its operations and data collection. Reporting Safety Defects

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors.

7-10

To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:

NHTSA, U.S. Department of Transportation Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from the hotline.

Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to:

Transport Canada 330 Sparks Street Tower C Ottawa, Ontario K1A 0N5

Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-222-1020, or write:

Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170

In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. RETAIL SELL PRICE: $120.00

7-11

Current and Past Model Order Forms Service Publications are available for current and past model GM vehicles. To request an order form, please specify year and model name of the vehicle. ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: www.helminc.com Or you can write to:

Helm, Incorporated P. O. Box 07130
Detroit, MI 48207

Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds.

Transmission, Transaxle, Transfer Case Unit Repair Manual This manual provides information on unit repair service procedures, adjustments, and specifications for GM transmissions, transaxles, and transfer cases. RETAIL SELL PRICE: $50.00
Service Bulletins Service Bulletins give technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. In Canada, information pertaining to Product Service Bulletins can be obtained by contacting your General Motors dealer or by calling 1-800-GM-DRIVE (1-800-463-7483). Owner’s Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The owner’s manual will include the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner’s Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only. RETAIL SELL PRICE: $25.00

7-12

A

Accessory Power Outlets ................................. 3-19
Adding a Snow Plow or Similar Equipment ......... 4-64
Adding Washer Fluid ....................................... 5-46
Additional Program Information ........................... 7-8
Additives, Fuel ................................................. 5-6
Add-On Electrical Equipment ........................... 5-121
Add-On Equipment .......................................... 4-63
Adjusting the Speakers

(Balance/Fade) .................. 3-75, 3-79, 3-90, 3-104
After Off-Road Driving ..................................... 4-35
Air Bag

Off Light ..................................................... 3-37
Passenger Status Indicator ........................... 3-40
Readiness Light .......................................... 3-36
Air Bag Systems ............................................. 1-68

Adding Equipment to Your Air Bag-Equipped

Vehicle ................................................... 1-84
Air Bag Off Switch ....................................... 1-75
How Does an Air Bag Restrain? .................... 1-73
Passenger Sensing System ........................... 1-80
Servicing Your Air Bag-Equipped Vehicle ......... 1-84
What Makes an Air Bag Inflate? .................... 1-73
What Will You See After an Air

Bag Inflates? ........................................... 1-74
When Should an Air Bag Inflate? ................... 1-71
Where Are the Air Bags? .............................. 1-70
Air Cleaner/Filter, Engine ................................. 5-22
Air Conditioning .............................................. 3-30

Airbag Sensing and Diagnostic Module (SDM) ...... 7-9
All-Wheel Drive ............................................... 5-57
All-Wheel Drive (AWD) System ......................... 2-44
AM ............................................................. 3-128
AM-FM Radio ................................................. 3-74
Antenna, Fixed Mast ...................................... 3-130
Antenna, XM™ Satellite Radio

Antenna System ........................................ 3-130
Anti-lock Brake System ..................................... 4-6
Anti-Lock Brake, System Warning Light .............. 3-45
Appearance Care .......................................... 5-112
Care of Safety Belts ................................... 5-115
Chemical Paint Spotting .............................. 5-119
Cleaning the Inside of Your Vehicle .............. 5-113
Cleaning the Outside of Your Vehicle ............ 5-116
Finish Damage .......................................... 5-119
Sheet Metal Damage .................................. 5-118
Underbody Maintenance ............................. 5-119
Vehicle Care/Appearance Materials ............... 5-120
Weatherstrips ............................................ 5-115
Approaching a Hill .......................................... 4-26
Ashtrays ........................................................ 3-20
Audio Output ................................................ 3-122
Audio System(s) ............................................. 3-72
AM-FM Radio ............................................. 3-74
Audio Steering Wheel Controls .................... 3-127
Care of Your Cassette Tape Player ............... 3-128
Care of Your CD and DVD Player ................ 3-130
Care of Your CDs and DVDs ....................... 3-129
Chime Level Adjustment ............................. 3-130

Audio System(s) (cont.)

Fixed Mast Antenna ................................... 3-130
Radio with Cassette and CD ......................... 3-87
Radio with CD ............................................ 3-76
Radio with Six-Disc CD .............................. 3-101
Rear Seat Audio (RSA) ............................... 3-125
Setting the Time for Radios with Radio

Data Systems (RDS) ................................ 3-73

Setting the Time for Radios without

Radio Data Systems (RDS) ....................... 3-73
Theft-Deterrent Feature ............................... 3-126
Understanding Radio Reception ................... 3-128
XM™ Satellite Radio Antenna System ........... 3-130
Automatic Dimming Mirror Operation .......... 2-54, 2-57
Automatic Headlamp System ............................ 3-15
Automatic Transfer Case .................................. 2-37
Automatic Transmission ................................... 2-22
Fluid .................................................. 5-24, 5-27
Operation ................................................... 2-25
Auxiliary Battery .............................................. 4-99
Auxiliary Roof Mounted Lamp Switch ................. 3-17

Backing Up .................................................... 4-91
Battery .......................................................... 5-50
BATTERY NOT CHARGING ............................. 3-65
Battery Replacement ......................................... 2-6

Battery Run-Down Protection ............................ 3-19
Battery Warning Light ...................................... 3-42
Before Leaving on a Long Trip ......................... 4-42
Before You Drive ........................................... 3-114
Before You Go Off-Roading .............................. 4-22
Brake

Parking ...................................................... 2-44
System Warning Light .................................. 3-44
Brake Adjustment ............................................ 5-50
Brake Fluid .................................................... 5-47
Brake Pedal Travel ......................................... 5-50
Brake Wear ................................................... 5-49
Brakes .......................................................... 5-47
Braking ........................................................... 4-6
Braking in Emergencies ..................................... 4-8
Break-In, New Vehicle ..................................... 2-20
BUCKLE PASSENGER .................................... 3-66
BUCKLE SEATBELT ....................................... 3-66
Bulb Replacement ........................................... 5-62

Center High-Mounted Stoplamp (CHMSL)

and Cargo Lamp ...................................... 5-67

Front Turn Signal, Sidemarker and

Daytime Running Lamps ........................... 5-64
Halogen Bulbs ............................................ 5-62
Headlamps ................................................. 5-63
Pickup Box Identification and Fender

Marker Lamps ......................................... 5-68
Replacement Bulbs ...................................... 5-71

Bulb Replacement (cont.)

Roof Marker Lamps ..................................... 5-65
Taillamps .................................................... 5-69
Buying New Tires ........................................... 5-86

California Fuel .................................................. 5-5
Canada – Customer Assistance .......................... 7-4
Canadian Owners ................................................ ii Canadian Roadside Assistance ........................... 7-7
Capacities and Specifications .......................... 5-130
Car Washes for QUADRASTEER™

Equipped Vehicles ....................................... 4-16
Carbon Monoxide ................... 4-46, 4-71, 2-13, 2-51
Care of

Safety Belts .............................................. 5-115
Your Cassette Tape Player .......................... 3-128
Your CD and DVD Player ........................... 3-130
Your CDs and DVDs .................................. 3-129
Cargo Lamp ................................................... 3-17
CARGO LAMP ON ......................................... 3-66
Cassette Tape Messages ................................. 3-97
CD Adapter Kits ............................................. 3-98
CD Messages ............................. 3-87, 3-100, 3-114
Center Console Storage Area ........................... 2-65
Center High-Mounted Stoplamp (CHMSL)

and Cargo Lamp ......................................... 5-67
Center Instrument Panel Fuse Block ................ 5-124

Center Passenger Position, Safety Belts ............. 1-24
Chains, Tires .................................................. 5-90
CHANGE ENGINE OIL .................................... 3-67
Check

Engine Light ............................................... 3-49
Check Engine Light ......................................... 3-49
CHECK OIL LEVEL ......................................... 3-66
CHECK WASHER FLUID ................................. 3-66
Checking Brake Fluid ...................................... 5-48
Checking Coolant ............................................ 5-33
Checking Engine Oil ........................................ 5-17
Checking Things Under the Hood ...................... 5-10
Checking Your Restraint Systems ...................... 1-85
Chemical Paint Spotting ................................. 5-119
Child Restraints

Child Restraint Systems ............................... 1-38
Infants and Young Children ........................... 1-34
Lower Anchorages and Top Tethers for

Children (LATCH System) .......................... 1-47
Older Children ............................................. 1-31
Securing a Child Restraint Designed

for the LATCH System ...................... 1-49, 1-50

Securing a Child Restraint in a Center

Rear Seat Position ................................... 1-56

Securing a Child Restraint in a Rear

Outside Seat Position ............................... 1-54

Securing a Child Restraint in the

Center Front Seat Position ........................ 1-58
Top Strap ................................................... 1-42
Top Strap Anchor Location ............................ 1-44

Child Restraints (cont.)

Where to Put the Restraint ........................... 1-41
Chime Level Adjustment ................................. 3-130
Cigarette Lighter ............................................. 3-20
Cleaning

Inside of Your Vehicle ................................. 5-113
Outside of Your Vehicle .............................. 5-116
Underbody Maintenance ............................. 5-119
Video Screen ............................................ 3-130
Weatherstrips ............................................ 5-115
Cleaning Aluminum or Chrome-Plated Wheels ... 5-118
Cleaning Exterior Lamps/Lenses ...................... 5-116
Cleaning Fabric/Carpet ................................... 5-113
Cleaning Glass Surfaces ................................ 5-115
Cleaning Interior Plastic Components ............... 5-115
Cleaning Leather ........................................... 5-114
Cleaning the Mirror ................................. 2-56, 2-59
Cleaning the Top of the Instrument Panel ......... 5-115
Cleaning the Windshield and

Wiper Blades ............................................ 5-117
Cleaning Tires .............................................. 5-118
Cleaning Vinyl .............................................. 5-114
Climate Control System ................................... 3-20
Dual .......................................................... 3-22
Dual Automatic ............................................ 3-25
Clutch, Hydraulic ............................................. 5-31
Compass Calibration ............................... 2-56, 2-57
Compass Operation ......................................... 2-57
Compass Variance .................................. 2-55, 2-58

Content Theft-Deferrent .................................... 2-18
Control of a Vehicle .......................................... 4-5
Coolant

Engine Temperature Gage ............................ 3-47
Heater, Engine ............................................ 2-24
Surge Tank Pressure Cap ............................. 5-34
Cooling System .............................................. 5-38
Crew Cab ...................................................... 1-56
Cruise Control ................................................ 3-11
Cruise Control Light ........................................ 3-52
Cupholder(s) .................................................. 2-65
Current and Past Model Order Forms ................ 7-12
Customer Assistance Information

Courtesy Transportation .................................. 7-7
Customer Assistance for Text Telephone

(TTY) Users .............................................. 7-4
Customer Assistance Offices ........................... 7-4
Customer Satisfaction Procedure ..................... 7-2
GM Mobility Program for Persons with

Disabilities ................................................ 7-5

Reporting Safety Defects to General

Motors .................................................... 7-11

Reporting Safety Defects to the Canadian

Government

............................................ 7-11

Reporting Safety Defects to the United

States Government ................................... 7-10
Roadside Assistance Program ......................... 7-6
Service Publications Ordering Information ........ 7-11

D

Daytime Running Lamps .................................. 3-15
Defensive Driving ............................................. 4-2
Defogging and Defrosting ......................... 3-23, 3-31
Delayed Locking ............................................... 2-9
Dinghy Towing ................................................ 4-54
Doing Your Own Service Work ........................... 5-3
Dolly Towing .................................................. 4-55
Dome Lamps ................................................. 3-18
Door

Delayed Locking ........................................... 2-9
Locks .......................................................... 2-7
Power Door Locks ......................................... 2-8
Programmable Automatic Door Locks ............. 2-10
Rear Door Security Locks ............................. 2-12
Rear Doors ................................................. 2-13

Position, Safety Belt ..................................... 1-16
DRIVER DOOR AJAR ..................................... 3-67
Driver Information Center (DIC) ......................... 3-54
DIC Operation and Displays .......................... 3-55
DIC Warnings and Messages ........................ 3-65

Driver

Driving

At Night ..................................................... 4-36
City ........................................................... 4-40
Defensive ..................................................... 4-2

Driving (cont.)

Drunken ....................................................... 4-2
Freeway ..................................................... 4-41
Hill and Mountain Roads .............................. 4-44
In Rain and on Wet Roads ........................... 4-37
Off-Road .................................................... 4-20
Winter ........................................................ 4-46
Driving Across an Incline .................................. 4-32
Driving Downhill .............................................. 4-30
Driving in Mud, Sand, Snow or Ice .................... 4-34
Driving in Water .............................................. 4-35
Driving On Grades .......................................... 4-91
Driving on Off-Road Hills ................................. 4-26
Driving on Snow or Ice .................................... 4-47
Driving Through Deep Standing Water ............... 4-39
Driving Through Flowing Water ......................... 4-39
Driving Uphill .................................................. 4-27
Driving with a Trailer ....................................... 4-90
Dual Automatic Climate Control System ............. 3-25
Dual Climate Control System ............................ 3-22
Dual Stage Air Bags ........................................ 1-72
Dual Tire Operation ......................................... 5-82
DVD

Cleaning the Video Screen .......................... 3-130
Distortion .................................................. 3-127
Rear Seat Entertainment System .................. 3-114
DVD Player .................................................. 3-115

E

Easy Exit Seat ............................................... 2-68
Electrical System

Add-On Equipment ..................................... 5-121
Fuses and Circuit Breakers ......................... 5-122
Power Windows and Other Power Options .... 5-122
Windshield Wiper Fuses ............................. 5-122
Electronic Transfer Case .................................. 2-41
Emissions Inspection and Maintenance

Programs ................................................... 3-51

Engine

Air Cleaner/Filter ......................................... 5-22
Battery ....................................................... 5-50
Check and Service Engine Soon Light ............ 3-49
Coolant ...................................................... 5-32
Coolant Heater ............................................ 2-24
Coolant Temperature Gage ........................... 3-47
Engine Compartment Overview ...................... 5-12
Exhaust ..................................................... 2-51
Fan Noise .................................................. 5-43
Oil ............................................................. 5-17
Overheating ................................................ 5-35
Starting ...................................................... 2-22
ENGINE COOLANT HOT ................................. 3-67
Engine Hour Meter Display ............................... 3-35
Engine Oil Additives ........................................ 5-20
ENGINE OVERHEATED .................................. 3-67

Entertainment System

Cleaning the Video Screen .......................... 3-130
DVD Distortion .......................................... 3-127
Entry Lighting ................................................. 3-18
Environmental Concerns .................................. 4-23
Event Data Records (EDR) ................................ 7-9
Exit Lighting ................................................... 3-18
Express Down Windows .................................. 2-16
Extended Cab ................................................ 1-57
Extended Cab and Crew Cab ........................... 1-54
Extender, Safety Belt ....................................... 1-31
Exterior Lamps ............................................... 3-14

Fifth Wheel and Gooseneck Trailering ................ 4-88
Filter

Engine Air Cleaner ...................................... 5-22

Finding a Program Type (PTY) Station

(RDS and XM™) ....................... 3-80, 3-91, 3-104
Finding a Station .................. 3-74, 3-78, 3-89, 3-102
Finish Care .................................................. 5-116
Finish Damage ............................................. 5-119
Five-Speed (VORTEC™ 4300 V6 and

4800 V8 Engines) ........................................ 2-30
Five-Speed (VORTEC™ 6000 V8 Engine) ........... 2-29
Fixed Mast Antenna ....................................... 3-130

Flash-to-Pass ................................................... 3-9
Flat Tire ........................................................ 5-91
Flat Tire, Changing ......................................... 5-92
Fluid

Automatic Transmission ........................ 5-24, 5-27
Manual Transmission .................................... 5-30
Power Steering ........................................... 5-44
Windshield Washer ...................................... 5-45
FM Stereo .................................................... 3-128
Fog Lamps .................................................... 3-16
Folding the Rear Seat ....................................... 1-8
Following Distance .......................................... 4-90
Four-Wheel Drive .................................... 2-33, 5-58
Four-Wheel-Drive Light .................................... 3-52
Front Axle ...................................................... 5-60
Front Axle Locking Feature ............................... 2-33
Front Reading Lamps ...................................... 3-18
Front Storage Area ......................................... 2-65
............................................................... 5-4
Fuel Additives ...................................................... 5-6
California Fuel .............................................. 5-5
Filling a Portable Fuel Container ..................... 5-9
Filling Your Tank ........................................... 5-7
Fuels in Foreign Countries .............................. 5-7
Gage ......................................................... 3-53
Gasoline Octane ........................................... 5-4

Fuel (cont.)

Gasoline Specifications .................................. 5-5
Low Warning Light ....................................... 3-54
Fuel Information Button .................................... 3-57
FUEL LEVEL LOW ......................................... 3-67
Fuses

Fuses and Circuit Breakers ......................... 5-122
Windshield Wiper ....................................... 5-122

Gage

Engine Coolant Temperature ......................... 3-47
Fuel .......................................................... 3-53
Oil Pressure ............................................... 3-51
Speedometer .............................................. 3-35
Tachometer ................................................. 3-35
Transmission Temperature ............................. 3-47
Voltmeter Gage ........................................... 3-42

Gasoline

Octane ........................................................ 5-4
Specifications ............................................... 5-5
Getting Familiar with Off-Road Driving ................ 4-24
Glove Box ..................................................... 2-65
GM Mobility Program for Persons with

Disabilities .................................................... 7-5

H

Hazard Warning Flashers ................................... 3-6
Head Restraints ............................................... 1-7
Headlamp High/Low-Beam Changer .................... 3-9
Headlamps .................................................... 5-63
Bulb Replacement ....................................... 5-62
Front Turn Signal, Sidemarker and Daytime

Running Lamps ........................................ 5-64
Halogen Bulbs ............................................ 5-62
Pickup Box Identification and Fender

Marker Lamps ......................................... 5-68
Roof Marker Lamps ..................................... 5-65
Headphones ................................................. 3-120
Heated Seats ................................................... 1-5
Heating ......................................................... 3-30
Heavy-Duty Trailer Wiring Harness Package ....... 4-95
Highway Hypnosis ........................................... 4-43
Hill and Mountain Roads .................................. 4-44
Hitches .......................................................... 4-88
Hood

Checking Things Under ................................ 5-10
Release ..................................................... 5-10
Horn ............................................................... 3-6
How to Add Coolant to the Coolant Surge Tank

for Gasoline Engines .................................... 5-40
How to Add Fluid ............................ 5-26, 5-29, 5-31
How to Check ........................ 5-24, 5-27, 5-30, 5-82

How to Check and Add Fluid ............................ 5-31
How to Check Lubricant ................................... 5-58
How to Check Power Steering Fluid .................. 5-45
How to Inspect ............................................... 5-22
How to Use This Manual ...................................... ii How to Wear Safety Belts Properly ................... 1-15
Hydraulic Clutch ............................................. 5-31
Hydroplaning .................................................. 4-39

If No Steam Is Coming From Your Engine .......... 5-37
If Steam Is Coming From Your Engine ............... 5-36
If the Light is Flashing ..................................... 3-50
If the Light Is On Steady ................................. 3-50
If You Are Caught in a Blizzard ......................... 4-48
If You Are Stuck in Sand, Mud, Ice or Snow ....... 4-50
If You Do Decide To Pull A Trailer ..................... 4-72
Ignition Positions ............................................. 2-20
Infants and Young Children, Restraints ............... 1-34
Inflation - Tire Pressure ................................... 5-81
Instrument Panel

Cluster ....................................................... 3-34
Overview ..................................................... 3-4
Instrument Panel Brightness Control .................. 3-18
Instrument Panel Fuse Block .......................... 5-122
Interior Lamps ................................................ 3-18

J

Jump Starting ................................................. 5-51

Key Release Button (Manual Transmission) ........ 2-21
KEYFOB X BATTERY LOW ............................. 3-67
Keyless Entry System ....................................... 2-4
Keys ............................................................... 2-3

Lamps

Exterior ...................................................... 3-14
Interior ....................................................... 3-18
Lamps On Reminder ....................................... 3-15
Lap Belt ........................................................ 1-25
Lap-Shoulder Belt ........................................... 1-16
LATCH System

Child Restraints ........................................... 1-47
Securing a Child Restraint Designed

for the LATCH System ...................... 1-49, 1-50
Latches, Seatback ............................................ 1-8
Leaving Your Vehicle With the Engine Running (Automatic Transmission Only) ...................................... 2-48
LEFT REAR DOOR AJAR (Crew Cab) ............... 3-68

Light

Air Bag Off ................................................. 3-37
Air Bag Readiness ....................................... 3-36
Anti-Lock Brake System Warning ................... 3-45
Battery Warning .......................................... 3-42
Brake System Warning ................................. 3-44
Cruise Control ............................................. 3-52
Four-Wheel-Drive ......................................... 3-52
Low Fuel Warning ....................................... 3-54
Malfunction Indicator .................................... 3-49
Passenger Air Bag Status Indicator ................ 3-40
Safety Belt Reminder ................................... 3-36
Tow/Haul Mode ........................................... 3-53
Traction Off ................................................ 3-46
..................................................... 3-43
Up-Shift Listening to a DVD .............................. 3-100, 3-114
Loading Your Vehicle ....................................... 4-57
Loading Your Vehicle for Off-Road Driving .......... 4-22
Locking Rear Axle ........................................... 4-12
Lockout Protection .......................................... 2-12
Lock-Out Switch ............................................. 2-17
Locks

Delayed Locking ........................................... 2-9
Door ........................................................... 2-7
Lockout Protection ....................................... 2-12
Power Door .................................................. 2-8
Programmable Automatic Door Locks ............. 2-10
Rear Door Security Locks ............................. 2-12

Loss of Control ............................................... 4-19
LOW COOLANT LEVEL .................................. 3-68
Low Fuel Warning Light ................................... 3-54
Lumbar

Power Controls ............................................. 1-4

Maintenance Schedule

Additional Required Services ........................... 6-6
At Each Fuel Fill ......................................... 6-10
At Least Once a Month ................................ 6-10
At Least Once a Year .................................. 6-11
At the First 100, 1,000 and 6,000 Miles

(160, 1 600 and 10 000km) ....................... 6-10
Introduction .................................................. 6-2