spare wheel.
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{ WARNING:
{ WARNING:
Never use oil or grease on bolts or nuts because the nuts might come loose. The vehicle's wheel could fall off, causing a crash.
13. Reinstall the wheel nuts with the rounded end of
the nuts toward the wheel. Tighten each nut by hand until the wheel is held against the hub. 14. Lower the vehicle by turning the jack handle counterclockwise. Lower the jack completely.
Wheel nuts that are improperly or incorrectly tightened can cause the wheels to become loose or come off. The wheel nuts should be tightened with a torque wrench to the proper torque specification after replacing. Follow the torque specification supplied by the aftermarket manufacturer when using accessory locking wheel nuts. See Capacities and Specifications on page 6‑128 for original equipment wheel nut torque specifications.
Notice: Improperly tightened wheel nuts can lead to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications on page 6‑128 for the wheel nut torque specification.
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15. Tighten the wheel nuts
firmly in a crisscross sequence, as shown.
Storing a Flat or Spare Tire and Tools
{ WARNING:
Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.
5-Wheel Nuts
Notice: Wheel covers will not fit on your vehicle's compact spare. If you try to put a wheel cover on the compact spare, the cover or the spare could be damaged.
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A. Cover B. Retainer C. Jack and Wheel Wrench D. Stow Bolt Extension Rod E. Flat Tire F. Bolt
Base Model
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A. Cover B. Retainer C. Jack and Wheel Wrench D. Stow Bolt Extension Rod E. Flat Tire F. Foam Support G. Bolt To store a flat tire and tools:
1. Remove the stow bolt extension rod and sleeve
from the jack.
2. Screw the stow bolt extension rod and the sleeve
3.
into the existing spare tire hold-down bolt. If your vehicle has aluminum wheels, first remove the center cap with your hand or the wheel wrench. 4. Place the flat tire face down into the spare tire tub. 5. Re-attach the wheel wrench to the jack. 6. Place the jack into the center of the flat tire, being
careful not to scratch the inside of the wheel. 7. Remove the plastic sleeve from the stow bolt
8.
extension rod. Secure the jack and road wheel using the larger plastic retainer. If used in the vehicle, place the smaller jack retainer nut in a safe place until you are ready to store the compact spare tire in the trunk again.
6-111
Uplevel Model
To store the compact spare tire and tools, follow the previous procedure without using the stow bolt extension rod and see Removing the Spare Tire and Tools on page 6‑90 and follow the removal procedure, in reverse, for the proper jack storage instructions for this vehicle. The compact spare tire is for temporary use only. Replace the compact spare with a full-size tire as soon as possible. Compact Spare Tire
{ WARNING:
Driving with more than one compact spare tire at a time could result in loss of braking and handling. This could lead to a crash and you or others could be injured. Use only one compact spare tire at a time.
This vehicle may have a compact spare tire. Although the compact spare tire was fully inflated when the vehicle was new, it can lose air after a time. Check the inflation pressure regularly. It should be 60 psi (420 kPa).
6-112
After installing the compact spare on the vehicle, if the vehicle has one, stop as soon as possible and make sure the spare tire is correctly inflated. The compact spare is made to perform well at speeds up to 65 mph (105 km/h) for distances up to 3,000 miles (5 000 km), so you can finish your trip and have the full-size tire repaired or replaced at your convenience. Of course, it is best to replace the spare with a full-size tire as soon as possible. The spare tire will last longer and be in good shape in case it is needed again. Notice: When the compact spare is installed, do not take the vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails which can damage the tire, wheel and other parts of the vehicle. Do not use the compact spare on other vehicles. And do not mix the compact spare tire or wheel with other wheels or tires. They will not fit. Keep the spare tire and its wheel together. Notice: Tire chains will not fit the compact spare. Using them can damage the vehicle and can damage the chains too. Do not use tire chains on the compact spare.
Appearance Care
Interior Cleaning The vehicle's interior will continue to look its best if it is cleaned often. Although not always visible, dust and dirt can accumulate on the upholstery. Dirt can damage carpet, fabric, leather, and plastic surfaces. Regular vacuuming is recommended to remove particles from the upholstery. It is important to keep the upholstery from becoming and remaining heavily soiled. Soils should be removed as quickly as possible. The vehicle's interior may experience extremes of heat that could cause stains to set rapidly. Lighter colored interiors may require more frequent cleaning. Use care because newspapers and garments that transfer color to home furnishings may also transfer color to the vehicle's interior.
When cleaning the vehicle's interior, only use cleaners specifically designed for the surfaces being cleaned. Permanent damage may result from using cleaners on surfaces for which they were not intended. Use glass cleaner only on glass. Remove any accidental over-spray from other surfaces immediately. To prevent over-spray, apply cleaner directly to the cleaning cloth. Notice: Using abrasive cleaners when cleaning glass surfaces on the vehicle, could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on the vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in the vehicle's breathing space. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the vehicle's interior, maintain adequate ventilation by opening the vehicle's doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles.
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Products that remove odors from the vehicle's upholstery and clean the vehicle's glass can be obtained from your dealer/retailer. Do not clean the vehicle using:
. A knife or any other sharp object to remove a soil
from any interior surface.
. A stiff brush. It can cause damage to the vehicle's
interior surfaces.
. Heavy pressure or aggressive rubbing with a
cleaning cloth. Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal. Laundry detergents or dishwashing soaps with degreasers can leave residue that streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide. Use only mild, neutral-pH soaps. Too much cleaner that saturates the upholstery.
. Organic solvents such as naptha, alcohol, etc. that
can damage the vehicle's interior.
Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For any soil, always try to remove it first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques:
For liquids: gently blot the remaining soil with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed. For solid dry soils: remove as much as possible and then vacuum.
To clean:
1. Saturate a lint-free, clean white cloth with water or
club soda.
2. Wring the cloth to remove excess moisture. 3. Start on the outside edge of the soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled. 4. Continue to gently rub the soiled area until the
5.
cleaning cloth remains clean. If the soil is not completely removed, use a mild soap solution and repeat the cleaning process that was used with plain water.
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If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used, test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet. Leather A soft cloth dampened with water can be used to remove dust. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat to dry. Never use steam to clean leather. Never use spot lifters or spot removers on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of the leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the vehicle's interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Never use shoe polish on leather.
Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of the interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the vehicle's interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on the instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
6-115
Care of Safety Belts Keep belts clean and dry.
{ WARNING:
Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.
Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 7‑11 . Washing Your Vehicle The best way to preserve the vehicle's finish is to keep it clean by washing it often.
Notice: Certain cleaners contain chemicals that can damage the emblems or nameplates on the vehicle. Check the cleaning product label. If it states that it should not be used on plastic parts, do not use it on the vehicle or damage may occur and it would not be covered by the warranty. Do not wash the vehicle in direct sunlight. Use a car washing soap. Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal or plastic on the vehicle. Approved cleaning products can be obtained from your dealer/retailer. Follow all manufacturers' directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product. Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle. Avoid using high pressure washes closer than 12 inches (30 cm) to the surface of the vehicle. Use of power washers exceeding 1,200 psi (8 274 kPa) can result in damage or removal of paint and decals.
6-116
Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 6‑116. Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. Approved cleaning products can be obtained from your dealer/retailer. If the vehicle has a basecoat/clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on the vehicle.
Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle's finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle garaged or covered whenever possible. Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, chrome polish may be used on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.
6-117
Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by:
. Extreme dusty conditions . Sand and salt . Heat and sun . Snow and ice, without proper removal Aluminum or Chrome-Plated Wheels and Trim The vehicle may have either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied.
6-118
Notice: Chrome wheels and other chrome trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash the vehicle's chrome with soap and water after exposure. Notice: Using strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, could damage the surface of the wheel(s). The repairs would not be covered by the vehicle warranty. Use only approved cleaners on aluminum or chrome-plated wheels. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because they could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by the vehicle warranty. Use chrome polish on chrome wheels only.
Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the vehicle warranty. Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle.
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty. Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of finish damage can be corrected in your dealer's/retailer's body and paint shop.
6-119
Vehicle Identification
Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the driver side. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 6‑128 for the vehicle's engine code.
Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.
6-120
Service Parts Identification Label This label, in the trunk, on the driver side near the spare tire cover, has the following information: . Vehicle Identification Number (VIN) . Model designation . Paint information . Production options and special equipment
Do not remove this label from the vehicle. Electrical System
Add-On Electrical Equipment Notice: Do not add anything electrical to the vehicle unless you check with your dealer/retailer first. Some electrical equipment can damage the vehicle and the damage would not be covered by the vehicle's warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain the vehicle battery, even if the vehicle is not operating.
The vehicle has an airbag system. Before attempting to add anything electrical to the vehicle, see Servicing Your Airbag-Equipped Vehicle on page 2‑72 and Adding Equipment to Your Airbag-Equipped Vehicle on page 2‑73 . Headlamp Wiring The headlamp wiring is protected by fuses. Should the headlamps fail to function, have the headlamp system checked right away. Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed. Power Windows and Other Power Options Fuses in the fuse block protect the power windows. When the current load is too heavy, the fuse opens protecting the circuit until the problem is fixed.
6-121
Fuses and Circuit Breakers The wiring circuits in the vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links. This greatly reduces the chance of damage caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and do not have a spare fuse, you can “borrow” one that has the same amperage. Just pick some feature of the vehicle that you can get along without — like the radio or cigarette lighter — and use its fuse if it is the correct amperage. Replace it as soon as you can. There are two fuse blocks in the vehicle: the floor console fuse block and the engine compartment fuse block. There is one additional fuse located in the back of the vehicle near the battery.
6-122
Floor Console Fuse Block
The floor console fuse block is located on the passenger side of the floor console behind the forward panel. The panel has three clips. Pull the panel to disconnect the three clips, and access the fuses. Use the fuse puller to remove fuses.
Fuses
Usage
10
11
12
13
14
15
16
17
18
Fuse Puller Empty Empty Empty Empty Amplifier Cluster Ignition Switch, PASS-Key® III+ Stoplamp Heating, Ventilation, Air Conditioning, PASS-Key® III+ Empty Spare Airbag Spare Windshield Wiper Climate Control System, Ignition Window Retained Accessory Power Empty
6-123
Engine Compartment Fuse Block The engine compartment fuse block is located on the driver side of the vehicle. Lift off the cover to check the fuses. See Engine Compartment Overview on page 6‑14 for more information on location. Notice: Spilling liquid on any electrical components on the vehicle may damage it. Always keep the covers on any electrical component.
Fuses
Usage
19
20
21
22
23
24
25
26
27
28
29
Electric Power Steering, Steering Wheel Control Sunroof Spare Empty Audio System XM Radio™, OnStar™ Engine Control Module, Transmission Control Module Door Locks Interior Lights Steering Wheel Control Illumination Power Windows
Relays
Usage
30
31
32
Climate Control System Empty Retained Accessory Power (RAP)
6-124
Fuses
Usage
Spares Antilock Brake System Blank Blank
SPARES
ABS
Blank
Blank
REAR DEFOG Rear Defogger
COOL FAN2
CRNK
COOL FAN 1
BCM3
BCM2
FOG LAMP
HORN
RT HI BEAM
LT HI BEAM
RT LO BEAM
LT LO BEAM
DRL
Engine Cooling Fan High Speed
Starter
Engine Cooling Fan Low Speed
Body Control Module 3
Body Control Module 2
Fog Lamps
Horn
Passenger Side High Beam Lamp
Driver Side High Beam Lamp
Passenger Side Low Beam Lamp
Driver Side Low Beam Lamp
Daytime Running Lamps
6-125
Fuses
Usage
Fuses
Usage
ABS2
Blank
ECM/TRANS
BCK UP TRUNK/ HTD SEATS Blank Blank
SDM
ABS3
OUTLET
MIR
DLC
CNSTR VENT
Antilock Brake System 2
Blank
Engine Control Module,
Transmission
Back-Up Lamps
Trunk, Heated Seats
Blank
Blank
Sensing Diagnostic Module
(Airbags)
Antilock Brake System 3
Auxiliary Power Outlet
Mirrors
Data Link Connector
Canister Vent
Fuel Pump Exhaust Emissions
FUEL PUMP EXH ENG VLV SOL Engine Valve Solenoid INJ AIR SOL Blank
Injectors AIR Solenoid Blank Powertrain Control Module/Engine Control Module Electric Power Steering AIR Pump Parking Lamps Windshield Wiper Ignition Air Conditioning Clutch Center High Mount Stop Lamp
PCM/ECM
EPS AIR PUMP PRK LAMP WPR IP IGN A/C CLTCH CHMSL
6-126
AIR Solenoid (L61)/Engine Cooling Fan 2 (LNF)
Windshield Wiper High/Low Speed Starter
Relays
Usage
REAR DEFOG Rear Defogger
AIR SOL
(TURBO:
COOL FAN 2)
WPR HI/LO
CRNK
COOL FAN 2
(TURBO:
COOL FANS)
FUEL PUMP
WPR ON/OFF Windshield Wiper On/Off
COOL FAN 1
Engine Cooling Fan 1
Fuel Pump
Engine Cooling Fan (L61, LE5)/ Engine Cooling Fans (LNF)
Relays PWR/TRN AIR PUMP A/C CLTCH CHMSL RUN/CRNK
Usage
Powertrain AIR Pump Air Conditioning Clutch Center High Mount Stop Lamp Run, Crank
Misc. PLR
Usage Fuse Puller
6-127
Capacities and Specifications The following approximate capacities are given in metric and English conversions. Please refer to Recommended Fluids and Lubricants on page 7‑11 for more information.
Application
Air Conditioning Refrigerant R134a
Cooling System
2.0L L4 Engine 2.2L L4 Engine
Engine Oil with Filter
2.0L L4 Engine 2.2L L4 Engine
Fuel Tank
2.0L L4 Engine 2.2L L4 Engine (with NU6 emissions) 2.2L L4 Engine (without NU6 emissions)
6-128
Capacities
Metric
English
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer/retailer for more
information.
8.7 L 7.0 L
4.7 L 4.7 L
50.0 L 51.1 L 49.2 L
9.2 qt 7.4 qt
5.0 qt 5.0 qt
13.2 gal 13.5 gal 13.0 gal
Application
Transmission Fluid
Automatic Transmission (Bottom Pan Removal) Manual Transmission, 2.0L L4 Engine (Complete Drain and Refill) Manual Transmission, 2.2L L4 Engine (Complete Drain and Refill)
Capacities
Metric
English
6.6 L
1.9 L
1.6 L
7.0 qt
2.0 qt
1.7 qt
Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual.
140 Y
100 lb ft
Engine
VIN Code
Transmission
Engine Specifications
2.0L L4 Engine
2.2L L4 Engine
Manual
Automatic
Manual
Spark Plug Gap 0.89 mm (0.035 in)
1.01 mm (0.040 in)
6-129
2 NOTES
6-130
Section 7 Maintenance Schedule
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Owner Checks and Services . . . . . . . . . . . . . . . . . . . . 7-8
Recommended Fluids and Lubricants . . . . . . . . . . 7-11
Maintenance Replacement Parts . . . . . . . . . . . . . . 7-13
Engine Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 7-14
Maintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
7-1
Maintenance Schedule
Introduction Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality. Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer/retailer.
7-2
The maintenance schedule is for vehicles that:
carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Loading the Vehicle on page 5‑25. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 6‑7 .
{ WARNING:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 6‑5.
At your General Motors dealer/retailer, you can be certain that you will receive the highest level of service available. Your dealer /retailer has specially trained service technicians, uses genuine GM replacement parts, as well as, up to date tools and equipment to ensure fast and accurate diagnostics.
The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 7‑11 and Maintenance Replacement Parts on page 7‑13 . We recommend the use of genuine parts from your dealer/retailer. Rotation of New Tires To maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed when they have 8 000 to 13 000 km (5,000 to 8,000 miles). See Tire Inspection and Rotation on page 6‑71. Scheduled Maintenance When the Change Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 6‑16 . An Emission Control Service. When the Change Oil Soon message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/600 miles. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The
engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer/ retailer has trained service technicians who will perform this work and reset the system. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 6‑21. When the Change Oil Soon message displays, certain services, checks, and inspections are required. The services described for Maintenance I should be performed at every engine oil change. The services described for Maintenance II should be performed when:
. Maintenance I was performed the last time the
engine oil was changed. It has been 10 months or more since the Change Oil Soon message has displayed or since the last service.
7-3
Maintenance I . Change engine oil and filter. See Engine Oil on
page 6‑16 . An Emission Control Service.
. Engine coolant level check. See Engine Coolant
on page 6‑28 .
Maintenance II . Perform all services described in Maintenance I. . Steering and suspension inspection. Visual
inspection for damaged, loose, or missing parts or signs of wear.
. Windshield washer fluid level check. See
. Engine cooling system inspection. Visual
Windshield Washer Fluid on page 6‑35. Tire inflation check. See Inflation - Tire Pressure on page 6‑63 . Tire wear inspection. See Tire Inspection and Rotation on page 6‑71.
. Rotate tires. See Tire Inspection and Rotation on
page 6‑71 . Fluids visual leak check (or every 12 months, whichever occurs first). A leak in any system must be repaired and the fluid level checked.
. Engine air cleaner filter inspection (vehicles driven in dusty conditions only). See Engine Air Cleaner/ Filter (2.0L Turbo Engine) on page 6‑23 or Engine Air Cleaner/Filter (2.2L Engine) on page 6‑25. . Brake system inspection (or every 12 months,
whichever occurs first).
inspection of hoses, pipes, fittings, and clamps and replacement, if needed.
. Windshield wiper blade inspection for wear,
cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Windshield and Wiper Blades on page 6‑117. Worn or damaged wiper blade replacement. See Windshield Wiper Blade Replacement on page 6‑53 .
. Body hinges and latches, key lock cylinders, and
trunk lid hinges and latches lubrication. See Recommended Fluids and Lubricants on page 7‑11 . More frequent lubrication may be required when vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak.
. Restraint system component check. See Checking
the Restraint Systems on page 2‑74.
7-4
. Automatic transmission fluid level check and
adding fluid, if needed. See Automatic Transmission Fluid on page 6‑26.
. Engine air cleaner filter inspection. See Engine Air
Cleaner/Filter (2.0L Turbo Engine) on page 6‑23
or Engine Air Cleaner/Filter (2.2L Engine) on
page 6‑25 .
. Passenger compartment air filter replacement
(or every 12 months, whichever occurs first). More frequent replacement may be required if vehicle is driven regularly under dusty conditions.
Additional Required Services At Each Fuel Stop . Engine oil level check. See Engine Oil on
page 6‑16 .
. Engine coolant level check. See Engine Coolant
on page 6‑28 .
. Windshield washer fluid level check. See
Windshield Washer Fluid on page 6‑35.
Once a Month
Tire inflation check. See Inflation - Tire Pressure on page 6‑63 . Tire wear inspection. See Tire Inspection and Rotation on page 6‑71.
Once a Year . Starter switch check. See Owner Checks and
Services on page 7‑8.
. Parking brake and automatic transmission P (Park)
mechanism check. See Owner Checks and Services on page 7‑8.
. Automatic transmission shiftlock control system
check. See Owner Checks and Services on page 7‑8 . Ignition transmission lock check. See Owner Checks and Services on page 7‑8.
. Engine cooling system and pressure cap pressure
check. Radiator and air conditioning condenser outside cleaning. See Cooling System on page 6‑27 .
. Exhaust system and nearby heat shields
inspection for loose or damaged components. Throttle system inspection for interference, binding or for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables. If the vehicle has a Tire Sealant and Compressor Kit, check the sealant expiration date printed on the instruction label of the kit. See Tire Sealant and Compressor Kit on page 6‑80.
7-5
First Engine Oil Change After Every 40 000 km/25,000 Miles
Fuel system inspection for damage or leaks.
First Engine Oil Change After Every 80 000 km/50,000 Miles . Engine air cleaner filter replacement. See Engine
Air Cleaner/Filter (2.0L Turbo Engine) on page 6‑23 or Engine Air Cleaner/Filter (2.2L Engine) on page 6‑25.
. Automatic transmission fluid change (severe
service only) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid on page 6‑26.
First Engine Oil Change After Every 160 000 km/100,000 Miles . Spark plug replacement. An Emission Control
Service.
First Engine Oil Change After Every 240 000 km/150,000 Miles . Engine cooling system drain, flush, and refill, cooling system and cap pressure check, and cleaning of outside of radiator and air conditioning condenser (or every 5 years, whichever occurs first). See Engine Coolant on page 6‑28 . An Emission Control Service.
. Engine accessory drive belt inspection for fraying,
excessive cracks, or obvious damage and replacement, if needed. An Emission Control Service.
7-6
Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. Reset oil life system. Engine coolant level check. Windshield washer fluid level check. Tire inflation pressures check. Tire wear inspection. Rotate tires. Fluids visual leak check. Engine air cleaner filter inspection (vehicles driven in dusty conditions only). Brake system inspection. Steering and suspension inspection. Engine cooling system inspection. Windshield wiper blades inspection. Body components lubrication. Restraint system components check. Passenger compartment air filter replacement. Engine air cleaner filter inspection (vehicles not driven in dusty conditions).
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7-7
Owner Checks and Services Starter Switch Check
{ WARNING:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 3‑31. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. For automatic transmission vehicles, try to start the
engine in each gear. The starter should work only in P (Park) or N (Neutral). If the starter works in any other position, your vehicle needs service. For manual transmission vehicles, put the shift lever in Neutral, push the clutch pedal down halfway, and try to start the engine. The starter should work only when the clutch pedal is pushed down all the way to the floor. If the starter works when the clutch pedal is not pushed all the way down, your vehicle needs service.
7-8
Automatic Transmission Shift Lock Control System Check
{ WARNING:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 3‑31 . Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service.
Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position. For automatic transmission vehicles, the ignition should turn to LOCK/OFF only when the shift lever is in P (Park). The ignition key should come out only in LOCK/OFF. For manual transmission vehicles, the ignition key should come out only in LOCK/OFF.
Turn the steering wheel to the left and to the right. It should only lock when turned to the right. Contact your dealer/retailer if service is required.
7-9
Parking Brake and Automatic Transmission P (Park) Mechanism Check
{ WARNING:
When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.
To check the parking brake's holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the P (Park) mechanism's holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake.
Contact your dealer/retailer if service is required.
7-10
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.
Usage
Engine Oil
(2.2L
L4 engine)
Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute (API) Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle's engine, see Engine Oil on page 6‑16 .
Usage
Fluid/Lubricant
The engine requires a special engine oil meeting GM Standard GM4718M. Oils meeting this standard can be identified with the American Petroleum Institute (API) Certified for Gasoline Engines starburst symbol. However, not all synthetic API oils with the starburst symbol will meet this GM standard. Look for and use only an oil that meets GM Standard GM4718M. For the proper viscosity, see Engine Oil on page 6‑16 . 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 6‑28 . DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 12377967, in Canada 89021320).
Engine Oil
(2.0L
L4 engine)
Engine Cooling
System
Hydraulic
Brake System
7-11
Usage
Fluid/Lubricant
Usage
Fluid/Lubricant
Hydraulic
Clutch System
Windshield
Washer
Parking Brake Cable Guides
Manual
Transmission
(2.2L
L4 engine)
Manual
Transmission
(2.0L
L4 engine) Automatic
Transmission
Key Lock Cylinders
DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 12377967, in Canada 89021320).
Optikleen® Washer Solvent.
Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
DEXRON®-VI Automatic Transmission Fluid.
Manual Transmission Fluid (GM Part No. U.S. 88862472, in Canada 88862473).
DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Manual
Transmission Shift Linkage
Chassis
Lubrication
Hood Latch Assembly, Secondary
Latch, Pivots, Spring Anchor,
and
Release Pawl
Hood and Door
Hinges
Weatherstrip Conditioning
Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
7-12
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer.
Maintenance Replacement Parts
Part
GM Part Number
ACDelco Part Number
Engine Air Cleaner/Filter
2.0L L4 Engine 2.2L L4 Engine
Engine Oil Filter Passenger Compartment Air Filter Spark Plugs
2.0L L4 Engine 2.2L L4 Engine
Wiper Blades
Driver Side — 22 in (56 cm) Passenger Side — 17 in (43 cm)
15909459
22731072
12605566
52493319
12620540
12625058
15243233
15243232
A3099C
A3054C
PF457G
CF125
41-108
41-103
—
—
7-13
Engine Drive Belt Routing
Dotted line shows routing for vehicles without air conditioning.
7-14
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record
7-15
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont'd)
7-16
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont'd)
7-17
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont'd)
7-18
Section 8 Customer Assistance Information
Customer Assistance and Information . . . . . . . . . . . 8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-8
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-12
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to the United States
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to General Motors . . . 8-16
Service Publications Ordering Information . . . . . 8-16
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-17
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
OnStar® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio Frequency Identification (RFID) . . . . . . . . . 8-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-19
8-1
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.
If after contacting a member of
STEP TWO :
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, in the U.S., call the Chevrolet Customer
Assistance Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Communication
Centre at 1-800-263-3777 (English), or 1-800-263-7854
(French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. Dealership name and location.
. Vehicle delivery date and present mileage. When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.
8-2
STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
8-3
In the event that
STEP THREE — Canadian Owners : you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/ Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).
8-4
Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/chevrolet Information and services customized for your specific vehicle — all in one convenient place.
. Digital owner manual, warranty information,
and more
. Online service and maintenance records
Find Chevrolet dealers for service nationwide
. Exclusive privileges and offers . Recall notices for your specific vehicle . OnStar® and GM Cardmember Services Earnings
summaries
Other Helpful Links: Chevrolet — minus; www.chevrolet.com Chevrolet Merchandise — www.chevymall.com Help Center — www.chevrolet.com/helpcenter
FAQ
. Contact Us
My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to:
. My Showroom: Find and save information on
vehicles and current offers in your area.
. My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM dealers/retailers.
. My Driveway: Access quick links to parts and
service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.
. My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within www.gm.ca.
8-5
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA (243-8872)
8-6
Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement Program
This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/ scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle's eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
8-7
Roadside Assistance Program For U.S. purchased vehicles, call 1-800-CHEV-USA (1-800-243-8872); (Text telephone (TTY): 1-888-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready:
. Your name, home address, and home telephone
number Telephone number of your location Location of the vehicle
. Model, year, color, and license plate number of the
vehicle
. Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
. Description of the problem
Coverage Services are provided up to 5 years/ 100,000 miles (160 000 km), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Chevrolet and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Chevrolet and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.
8-8
Services Provided . Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.
. Emergency Tow From a Public Road or
Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. Flat Tire Change: Service is provided to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service is provided to jump
start a dead battery.
Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws. Legal fines.
. Mounting, dismounting or changing of snow tires,
chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.
Services Specific to Canadian Purchased Vehicles
Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery.
8-9
.
Trip Interruption Benefits and Assistance: Must be over 250♦kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.
. Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/ retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair. Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the New Vehicle Limited Warranty (Base Warranty Coverage period in Canada) and extended powertrain, and hybrid specific warranty in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
8-10
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer's area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental.
8-11
durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle's originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty.
Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle's resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle's designed appearance,
8-12
Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. If a Crash Occurs Here is what to do if you are involved in a crash.
. Check to make sure that you are all right. If you
are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.
. Give only the necessary and requested information
to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action. If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 8‑8 for more information.
8-13
.