Injectors
Not Used
Anti-lock Brake System
Powertrain Control Module/Engine
Control Module
Electric Power Steering
AIR Pump
Park Lamps
Windshield Wiper
Ignition
Air Conditioning Clutch
AIR Solenoid (L61, LE5),
Aftercooler (L4)
Anti-lock Brake System 2
Park, Neutral
Engine Control Module, Transaxle
Back-Up Lamps
EPS
AIR PUMP
PRK LAMP
WPR
IP IGN
A/C CLTCH
AIR SOL/
AFTERCOOL
ABS2
PRK/NEUT
ECM/TRANS
BCK UP
TRUNK/OUTLET Trunk, Accessory Power Outlet
Blank
Not Used
383
Usage
Engine Cooling Fan 1
Fuel Pump
Relays
COOL FAN1
FUEL PUMP
WPR ON/OFF Windshield Wiper On/Off
COOL FANS
PWR/TRN
AIR PUMP
A/C CLTCH
AIR SOL/
AFTERCOOL
RUN/CRNK
Engine Cooling Fans Powertrain AIR Pump Air Conditioning Clutch AIR Solenoid (L61, LE5), Aftercooler (L4) Run, Crank
Misc. PLR
Usage Fuse Puller
Fuses
Usage
Not Used
Blank
BAND/ONSTAR Audio, OnStar®
ABS3
LTR
MIR
HTD SEATS
CNSTR VENT
Anti-lock Brake System 3
Cigarette Lighter
Mirrors
Heated Seats
Canister Vent
Relays
Usage
REAR DEFOG Rear Defogger
COOL FAN2
WPR HI/LO
CRNK
Engine Cooling Fan 2
Windshield Wiper High/Low Speed
Starter
384
Capacities and Specifications The following approximate capacities are given in English and metric conversions. Please refer to Recommended Fluids and Lubricants on page 402 for more information.
Application
Capacities
English
Metric
Air Conditioning Refrigerant R134a
Cooling System
2.0L L4 Engine Supercharged 2.2L L4 Engine 2.4L L4 Engine
Intercooler System 2.0L Engine Engine Oil with Filter
2.2L L4 and 2.4L L4 Engines 2.0L L4 Engine Supercharged
Fuel Tank 2.2L L4 Engine (with NU6 emissions) sold new in CA, ME, VT, NY, NH, MA (see your dealer for bordering states) 2.2L L4 Engine (without NU6 emissions) sold new in all other states (see your dealer for more information) 2.4L and 2.0L Supercharged L4 Engine sold new in all states. Transaxle, Automatic (Complete Drain and Refill)
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located
under the hood. See your dealer for more
information.
9.2 qt 7.4 qt 7.4 qt 2.1 qt
5.0 qt 6.0 qt
13.5 gal
13.0 gal
13.0 gal 7.0 qt
8.7 L 7.0 L 7.0L 1.95 L
4.7 L 5.7 L
51.1 L
49.2 L
49.2 L 6.6 L
385
Application
Transaxle, Manual (Complete Drain and Refill)
Capacities
English
Metric
2.2L L4 and 2.4L L4 Engines 2.0L L4 Engine Supercharged
1.7 qt 1.7 qt 100 lb ft
1.6 L 1.6 L
140 Y Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the appropriate level, as recommended in this manual.
Engine Specifications
Transaxle Automatic
Manual Manual Manual
Automatic
Spark Plug Gap
0.040 inches (1.01 mm)
0.039 inches (1.00 mm)
0.040 inches (1.01 mm)
Engine
2.2L L4
2.0L L4 (Supercharged)
2.4L L4
VIN Code
386
Section 6
Maintenance Schedule
Maintenance Schedule ................................ 388
Introduction ............................................... 388
Maintenance Requirements ........................ 388
Your Vehicle and the Environment ............ 389
Using the Maintenance Schedule ............... 389
Scheduled Maintenance ............................. 391
Additional Required Services ..................... 394
Maintenance Footnotes .............................. 395
Owner Checks and Services ..................... 397
At Each Fuel Fill ....................................... 398
At Least Once a Month ............................. 398
At Least Once a Year ............................... 399
Recommended Fluids and Lubricants ........ 402
Normal Maintenance Replacement Parts ... 404
Engine Drive Belt Routing ......................... 405
Maintenance Record .................................. 406
387
Maintenance Schedule
Introduction Important: Keep engine oil at the proper level and change as recommended.
Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty.
Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.
388
Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.
Using the Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench® dealer.
389
This schedule is for vehicles that: (cid:127) carry passengers and cargo within
recommended limits. You will find these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 253.
(cid:127) are driven on reasonable road surfaces within
legal driving limits.
(cid:127) use the recommended fuel. See Gasoline
Octane on page 277.
The services in Scheduled Maintenance on page 391 should be performed when indicated. See Additional Required Services on page 394 and Maintenance Footnotes on page 395 for further information.
{CAUTION:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualified technician do the work.
Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your GM Goodwrench® dealer do these jobs. When you go to your GM Goodwrench® dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts.
390
If you want to purchase service information, see Service Publications Ordering Information on page 429. Owner Checks and Services on page 397 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 402 and Normal Maintenance Replacement Parts on page 404. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts.
Scheduled Maintenance When the CHANGE OIL SOON message in the Driver Information Center (DIC) comes on, it means that service is required for your vehicle. See DIC Warnings and Messages on page 180. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench® dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system.
391
If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 292 for information on the Engine Oil Life System and resetting the system. When the CHANGE OIL SOON message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often.
Maintenance I — Use Maintenance I if the CHANGE OIL SOON message comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the CHANGE OIL SOON message comes on 10 months or more since the last service or if the message has not come on at all for one year.
392
Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. See Engine Oil on page 287. Reset oil life system. See Engine Oil Life System on page 292. An Emission Control Service. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 294. See footnote (k). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 345 and “Tire Wear Inspection” in At Least Once a Month on page 398. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels. If you have the 2.0L L4 supercharged engine, check intercooler fluid level. Add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Replace passenger compartment air filter. See footnote (l). Inspect throttle system. See footnote (g).
•
•
•
•
•
•
•
•
•
•
•
•
•
• • • • • • •
393
Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.
Service and Miles (Kilometers)
Additional Required Services
75,000
25,000
(40 000)
50,000
(80 000)
(120 000)
100,000
(160 000)
125,000
(200 000)
150,000
(240 000)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 294. Change automatic transaxle fluid and filter (severe service only). See footnote (h). Replace spark plugs. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i).
394
Additional Required Services (cont’d)
Service and Miles (Kilometers)
2.0L Supercharged Engine: Intercooler system service (or every five years, whichever occurs first). See footnote (n). Inspect engine accessory drive belt. An Emission Control Service. See footnote (m).
25,000
(40 000)
50,000
(80 000)
75,000
(120 000)
100,000
(160 000)
125,000
(200 000)
150,000
(240 000)
•
•
Maintenance Footnotes (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect drum brake linings/shoes for wear or cracks. Inspect other brake parts, including drums, wheel cylinders, calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. Inspect power steering cables for proper hook-up, binding, cracks, chafing, etc.
(c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings and clamps; replace with genuine GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace wiper blades that appear worn or damaged or that streak or miss areas of the windshield.
395
(e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors, and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. The airbag system does not need regular maintenance. (f) Lubricate all key lock cylinders, door hinges and latches, hood hinges and latches, and trunk lid hinges and latches. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables.
(h) Change automatic transaxle fluid and filter if the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside
temperature regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery
service.
If you do not use your vehicle under any of these conditions, the fluid and filter do not require changing. (i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer perform this service. See Engine Coolant on page 296 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed.
396
(k) If you drive regularly under dusty conditions, inspect the filter at each engine oil change. (l) If you drive regularly under dusty conditions, the filter may require replacement more often. (m) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. (n) Drain, flush, and refill intercooler system. This service can be complex; you should have your dealer perform this service. See Engine Coolant on page 296 for what to use. Inspect hoses. Clean pressure cap and filler neck. Pressure test the system and pressure cap.
Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your GM Goodwrench® dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 402.
397
It is important to check your oil
At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 287 for further details. Notice: regularly and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 296 for further details. Intercooler Coolant Level Check (2.0L Supercharged Engine) Check the coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 296 for further details.
398
Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.
At Least Once a Month Tire Inflation Check Visually inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 342. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 355. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 345.
3. On automatic transaxle vehicles, try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your GM Goodwrench® dealer for service. On manual transaxle vehicles, put the shift lever in NEUTRAL, push the clutch pedal down halfway, and try to start the engine. The vehicle should start only when the clutch pedal is pushed down all the way to the floor. If the vehicle starts when the clutch pedal is not pushed all the way down, contact your GM Goodwrench® dealer for service.
At Least Once a Year Starter Switch Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle.
2. Firmly apply both the parking brake and the
regular brake. See Parking Brake on page 120. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
399
Ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK in each shift lever position. (cid:127) With an automatic transaxle, the ignition
should turn to LOCK only when the shift lever is in PARK (P). The ignition key should come out only in LOCK.
(cid:127) With a manual transaxle, the ignition key
should come out only in LOCK.
Turn the steering wheel to the left and to the right. It should only lock when turned to the right. Contact your GM Goodwrench® dealer if service is required.
Automatic Transaxle Shift Lock Control System Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking
Brake on page 120. Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench® dealer for service.
400
Parking Brake and Automatic Transaxle Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. (cid:127) To check the parking brake’s holding ability:
With the engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.
(cid:127) To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.
Contact your GM Goodwrench® dealer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.
401
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification may be obtained from your dealer. Usage
Fluid/Lubricant
Engine Oil
(2.2L and 2.4L
L4 engines)
Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute (API) Certified for Gasoline Engines starburst symbol. GM Goodwrench® oil meets all the requirements for your vehicle. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 287.
402
Usage
Fluid/Lubricant
The engine requires a special engine oil meeting GM Standard GM4718M. Oils meeting this standard may be identified with the American Petroleum Institute (API) Certified for Gasoline Engines starburst symbol. However, not all synthetic API oils with the starburst symbol will meet this GM standard. You should look for and use only an oil that meets GM Standard GM4718M. GM Goodwrench® oil meets all the requirements for your vehicle. For the proper viscosity, see Engine Oil on page 287. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 296.
50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant.
Engine Oil
(2.0L L4
Supercharged
engine)
Engine Cooling
System
Intercooler
System
(2.0L L4
Supercharged
engine)
Usage
Fluid/Lubricant
Usage
Fluid/Lubricant
Hydraulic Brake
System Hydraulic
Clutch System
Windshield
Washer
Parking Brake Cable Guides
Manual Transaxle
(2.2L and 2.4L
L4 engines)
Supercharged
Manual
Transaxle
(2.0L L4
engine) Automatic Transaxle
Key Lock Cylinders
Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.
Optikleen® Washer Solvent.
Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Manual Transmission Fluid (GM Part No. U.S. 88861800, in Canada 88861801).
Manual Transmission Fluid (Part No. 21018899).
DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Manual
Transaxle Shift
Linkage
Chassis
Lubrication
Hood Latch Assembly, Secondary
Latch, Pivots, Spring Anchor,
and
Release Pawl
Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hood and Door
Hinges
Weatherstrip Conditioning
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
403
Normal Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your GM dealer.
Normal Maintenance Replacement Parts
Part
GM Part Number
Engine Air Cleaner/Filter
2.2L L4 and 2.4L L4 Engine 2.0L L4 Engine Supercharged
Engine Oil Filter Spark Plugs
2.2L L4 and 2.4L L4 Engine 2.0L L4 Engine Supercharged
Passenger Compartment Air Filter Windshield Wiper Blade (Hook Type) Driver’s Side — 22 inches (56 cm) Passenger’s Side — 17 inches (43 cm)
404
21999324
15239447
12605566
12598004
12787099
52493319
15243233
15243232
ACDelco® Part
Number
A2956C A2975C PF457G
41-103
PFR6T-10G
CF125
— —
Engine Drive Belt Routing
2.2L L4 and 2.4L L4 Engines
Belt routing for air conditioning option shown. Dotted line shows routing for vehicles without air conditioning option.
2.0L L4 Supercharged Engine
405
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 388. Any additional information from Owner Checks and Services on page 397 can be added on the following record pages. You should retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record
406
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
407
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
408
Section 7
Customer Assistance Information
Customer Assistance and Information ....... 410
Customer Satisfaction Procedure ............... 410
Online Owner Center ................................. 413
Customer Assistance for Text Telephone
(TTY) Users ........................................... 414
Customer Assistance Offices ..................... 414
GM Mobility Reimbursement Program ........ 415
Roadside Assistance Program ................... 416
Courtesy Transportation ............................. 419
Vehicle Data Collection and Event Data
Recorders .............................................. 422
Collision Damage Repair ........................... 423
Reporting Safety Defects ............................ 428
Reporting Safety Defects to the United
States Government ................................ 428
Reporting Safety Defects to the Canadian
Government ........................................... 428
Reporting Safety Defects to
General Motors ...................................... 428
Service Publications Ordering
Information ............................................. 429
409
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.
410
STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact General Motors of Canada Customer Communication Centre by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
(cid:127) Dealership name and location. (cid:127) Vehicle delivery date and present
mileage (kilometers).
When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.
STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps 1 and 2, you should file with the BBB Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
411
STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your Vehicle Identification Number (VIN).
412
Online Owner Center Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your specific vehicle, including tips and videos and an electronic version of this owner manual. (cid:127) Keep track of your vehicle’s service history
and maintenance schedule.
(cid:127) Find GM dealers for service nationwide. (cid:127) Receive special promotions and privileges
only available to members.
My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to:
− My Showroom: Find and save information on
vehicles and current offers in your area.
− My Dealers/Retailers: Save details such as
address and phone number for each of your preferred GM Dealers or Retailers.
− My Driveway: Receive service reminders and
helpful advice on owning and maintaining your vehicle.
− My Preferences: Manage your profile,
subscribe to E-News and use tools and forms with greater ease.
Refer to www.MyGMLink.com on the web for updated information and to register your vehicle.
To sign up to My GM Canada, visit the My GM Canada section within www.gmcanada.com.
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Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438
(For Text Telephone devices (TTYs))
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Roadside Assistance: 1-800-CHEV-USA
(243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors
Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement Program
This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
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Roadside Assistance Program
In the U.S., call 1-800-CHEV-USA
(1-800-243-8872)
In Canada, call 1-800-268-6800
Service available 24 hours a day, 365 days a year.
As the owner of a new Chevrolet vehicle, you are
automatically enrolled in the Chevrolet Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road.
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. A person driving
this vehicle without the consent of the owner is
not eligible for coverage.
The following services are provided in the U.S. during the Bumper-to-Bumper warranty period and, in Canada, during the Base Warranty coverage period of the New Vehicle Limited Warranty, up to a maximum coverage of $100. (cid:127) Fuel Delivery: Delivery of enough fuel for the customer to get to the nearest service station (about $5 in the U.S. and 10 litres in Canada). Service to provide diesel may be restricted. For safety reasons, propane and other alternative fuels will not be provided through this service.
(cid:127) Lock-out Service: To ensure security, the driver must present the vehicle registration and personal ID before lock-out service is provided. Lock-out service will be covered at no charge if you are unable to gain entry into your vehicle. If your vehicle will not start, Roadside Assistance will arrange to have your vehicle towed to the nearest authorized dealership. In the U.S., replacement keys made at the customer’s expense will be covered within 10 miles (16 km).
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(cid:127) Emergency Tow From a Public Roadway or
Highway: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling accident. Winch-out assistance when the vehicle is mired in sand, mud, or snow.
(cid:127) Flat Tire Change: If your vehicle has a spare tire, installation of the tire in good condition will be covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure. (cid:127) Jump Start: No-start occurrences which
require a battery jump start will be covered at no charge.
Additional Services for Canadian Customers (cid:127) Trip Routing Service: Upon Request,
Roadside Assistance will send you detailed, computer-personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in North America, along with any helpful travel information we may have pertaining to your trip. To request this service, please call us toll-free at 1-800-268-6800. We will make every attempt to send your personalized trip routing as quickly as possible, but it is best to allow three weeks before your planned departure date. Trip routing requests will be limited to six per calendar year.
417
(cid:127) Trip Interruption Benefits and Assistance:
In the event of a warranty related vehicle disablement, while en route and over 250 kilometres from original point of departure, you may qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500 (Canadian) for (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate ground transportation (maximum of $40/day). This benefit is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired. Pre-authorization, original detailed receipts and a copy of the repair order are required. Once authorization has been given, your advisor will help you make any necessary arrangements and explain how to claim for trip interruption expense assistance.
(cid:127) Alternative Service: There may be times, when Roadside Assistance cannot provide timely assistance, your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100 upon submission of the original receipt to Roadside Assistance.
In many instances, mechanical failures are covered under Chevrolet’s Bumper-to-Bumper warranty, and the duration of the Base Warranty Coverage for Canadian customers of the new Vehicle Limited Warranty. However, any cost for parts and labor for non-warranty repairs are the responsibility of the driver.
418
For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: (cid:127) Your name, home address, and home
telephone number.
(cid:127) Telephone number of your location. (cid:127) Location of the vehicle. (cid:127) Model, year, color, and license plate number. (cid:127) Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle.
(cid:127) Description of the problem. While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away. U.S. customers call Chevrolet Roadside Assistance: 1-800-CHEV-USA (1-800-243-8872), text telephone (TTY) users, call 1-888-889-2438, Canadian customers call 1-800-268-6800. Chevrolet and General Motors of Canada Limited reserve the right to limit services or reimbursement to an owner or driver when, in their sole discretion, the claims become excessive in frequency or type of occurrence.
Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Chevrolet and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Towing and Road Service Exclusions Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway or highway, fines, impound towing caused by a violation of local, Municipal, State, Provincial, or Federal law, and mounting, dismounting or changing of snow tires, chains, or other traction devices.
Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. For warranty repairs during the Bumper-to-Bumper (U.S.) or Base Warranty Coverage period (Canada), provided by the New Vehicle Limited Warranty, interim transportation may be available under the Courtesy Transportation program.
419
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation and participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters for the dealer’s area.
Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty and is available only at participating dealers. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Scheduling Service Appointments When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair.
420
Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used as ‘shuttle service,’ the reimbursement is limited to the associated shuttle allowance and must be supported by original receipts. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
421
Vehicle Data Collection and Event Data Recorders Your vehicle, like other modern motor vehicles, has a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Your vehicle uses on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for airbag deployment and, if the vehicle has the Anti-lock Brake System (ABS), to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in a crash event by computer systems, such as those commonly called Event Data Recorders (EDR). In a crash event, computer systems, such as the airbag Sensing and Diagnostic Module (SDM) in your vehicle may record information about the condition of the vehicle and how it was operated, such as data related to engine speed, brake application, throttle position, vehicle speed, safety belt usage, airbag readiness, airbag performance, and the severity of a collision.
422
This information has been used to improve vehicle crash performance and may be used to improve crash performance of future vehicles and driving safety. Unlike the data recorders on many airplanes, these on-board systems do not record sounds, such as conversation of vehicle occupants. To read this information, special equipment is needed and access to the vehicle or the device that stores the data is required. GM will not access information about a crash event or share it with others other than: (cid:127) with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee, in response to an official request of police or similar government office,
(cid:127)
(cid:127) as part of GM’s defense of litigation through
the discovery process, or
(cid:127) as required by law.
In addition, once GM collects or receives data, GM may: (cid:127) use the data for GM research needs, (cid:127) make it available for research where
appropriate confidentiality is to be maintained and need is shown, or
(cid:127) share summary data which is not tied to a specific vehicle with non-GM organizations for research purposes.
Others, such as law enforcement, may have access to the special equipment that can read the information if they have access to the vehicle or the device that stores the data. If your vehicle has OnStar®, please check the OnStar® subscription service agreement or manual for information on its operations and data collection.
Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs will diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to assure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty.
423
Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior accidents. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty.
424
Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your GM dealer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. If an Accident Occurs Here is what to do if you are involved in an accident. (cid:127) Try to relax and then check to make sure you
(cid:127)
are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call 911 for help. Do not leave the scene of an accident until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.
(cid:127) Give only the necessary and requested
information to police and other parties involved in the accident. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the accident. This will help guard against post-accident legal action. If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 416 for more information. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number.
(cid:127)
(cid:127)
(cid:127) Remove any valuables from your vehicle
before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.
425
(cid:127) Choose a reputable collision repair facility for your vehicle. Whether you select a GM dealer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time.
(cid:127) Once you have an estimate, read it carefully
and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity.
(cid:127) Gather the important information you will
need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. If possible, call your insurance company from the scene of the accident. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable.
(cid:127)
426
If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.
Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.
427
Reporting Safety Defects
Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.
428
Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you will notify General Motors. Please call the Chevrolet Customer Assistance Center at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer Case Unit Repair Manual This manual provides information on unit repair service procedures, adjustments, and specifications for GM transmissions, transaxles, and transfer cases. Service Bulletins Service Bulletins give technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. In Canada, the service bulletin reference number can be obtained by contacting your General Motors dealer or by calling 1-800-GM-DRIVE (1-800-463-7483). This reference number is needed to order the service bulletin from Helm, Inc. RETAIL SELL PRICE: $6.00 US + Processing Fee
429
Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The owner manual will include the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 US + Processing Fee Without Portfolio: Owner’s Manual only. RETAIL SELL PRICE: $25.00 US + Processing Fee Current and Past Model Order Forms Technical Service Bulletins and Manuals are available for current and past model GM vehicles. To request an order form, please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on
the World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds.
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A
Accessories and Modifications ..................... 274
Accessory Power Outlet(s) .......................... 152
Adding Equipment to Your Airbag-Equipped
Vehicle ....................................................... 81
............................................ 278
Additives, Fuel
Add-On Electrical Equipment ....................... 378
Air Cleaner/Filter, Engine ............................. 294
Air Conditioning ........................................... 154
Airbag
Passenger Status Indicator ....................... 164
Readiness Light ....................................... 163
Airbag Sensing and Diagnostic
Module (SDM) .......................................... 422
Airbag System ............................................... 66
Adding Equipment to Your
Airbag-Equipped Vehicle ......................... 81
How Does an Airbag Restrain? .................. 73
Passenger Sensing System ....................... 75
Servicing Your Airbag-Equipped Vehicle ..... 80
What Makes an Airbag Inflate? .................. 73
What Will You See After an Airbag
Inflates? ................................................. 74
When Should an Airbag Inflate? ................. 71
Where Are the Airbags? ............................. 69
Antenna, Fixed Mast ................................... 219
Antenna, XM™ Satellite Radio Antenna
System .................................................... 219
Anti-Lock Brake System (ABS) .................... 227
Anti-Lock Brake, System Warning Light ....... 168
Appearance Care
Aluminum or Chrome-Plated Wheels ........ 374
Care of Safety Belts ................................ 372
Chemical Paint Spotting ........................... 376
Cleaning Exterior Lamps/Lenses .............. 373
Cleaning the Inside of Your Vehicle .......... 369
Fabric/Carpet ........................................... 370
Finish Care .............................................. 373
Finish Damage ......................................... 376
Instrument Panel, Vinyl, and Other
Plastic Surfaces .................................... 371
Leather .................................................... 371
Sheet Metal Damage ............................... 375
Tires ........................................................ 375
Underbody Maintenance ........................... 376
Vehicle Care/Appearance Materials .......... 377
Washing Your Vehicle .............................. 372
Weatherstrips ........................................... 372
Windshield and Wiper Blades ................... 374
Ashtray(s) .................................................... 153
Audio System(s) .......................................... 188
Audio Steering Wheel Controls ................. 217
Care of Your CD Player ........................... 219
431
Audio System(s) (cont.)
Care of Your CDs .................................... 219
Fixed Mast Antenna ................................. 219
Radio with CD ................................ 192, 197
Setting the Time .............................. 189, 190
Theft-Deterrent Feature ............................ 217
Understanding Radio Reception ............... 218
XM™ Satellite Radio Antenna System ...... 219
Automatic Door Lock ..................................... 98
Automatic Transaxle
Fluid ........................................................ 295
Operation ................................................. 115
Battery ........................................................ 316
Electric Power Management ..................... 151
Run-Down Protection ............................... 152
Before Leaving on a Long Trip .................... 244
Boost Gage ................................................. 176
Brake
Anti-Lock Brake System (ABS) ................. 227
Emergencies ............................................ 229
Parking .................................................... 120
System Warning Light .............................. 167
Brakes ........................................................ 313
Braking ....................................................... 226
432
Braking in Emergencies ............................... 229
Break-In, New Vehicle ................................. 108
Bulb Replacement ....................................... 326
Back-Up Lamps ....................................... 331
Center High-Mounted Stoplamp
(CHMSL) .............................................. 328
Halogen Bulbs ......................................... 326
Headlamp Aiming ..................................... 323
Headlamps, Front Turn Signal,
Sidemarker, and Parking Lamps ........... 327
License Plate Lamps ................................ 332
Replacement Bulbs .................................. 332
Taillamps and Turn Signal Lamps ............. 329
Taillamps, Turn Signal, Stoplamps and
Back-up Lamps ..................................... 330
Buying New Tires ........................................ 347
California Fuel ............................................. 278
California Proposition 65 Warning ................ 275
Canadian Owners ........................................... 3
Capacities and Specifications ...................... 385
Carbon Monoxide .............. 100, 125, 248, 261
Care of
Safety Belts ............................................. 372
Your CD Player ........................................ 219
Care of (cont.)
Your CDs ................................................. 219
CD, MP3 ..................................................... 207
Center Console Storage Area ...................... 133
Center High-Mounted Stoplamp (CHMSL) .... 328
Chains, Tire ................................................. 353
Charging System Light ................................ 166
Check
Engine Light
............................................ 170
Checking Things Under the Hood ................ 282
Chemical Paint Spotting .............................. 376
Child Restraints
Child Restraint Systems ............................. 47
Infants and Young Children ........................ 43
Lower Anchors and Tethers for Children ..... 53
Older Children ........................................... 40
Securing a Child Restraint in a Rear
Seat Position .......................................... 59
Securing a Child Restraint in the Right
Front Seat Position ................................. 62
Where to Put the Restraint ........................ 51
Cigarette Lighter .......................................... 153
Cleaning
Aluminum or Chrome-Plated Wheels ........ 374
Exterior Lamps/Lenses ............................. 373
Fabric/Carpet ........................................... 370
Finish Care .............................................. 373
Cleaning (cont.)
Inside of Your Vehicle .............................. 369
Instrument Panel, Vinyl, and Other
Plastic Surfaces .................................... 371
Leather .................................................... 371
Tires ........................................................ 375
Underbody Maintenance ........................... 376
Washing Your Vehicle .............................. 372
Weatherstrips ........................................... 372
Windshield and Wiper Blades ................... 374
Climate Control System ............................... 154
Air Filter, Passenger Compartment ........... 158
Outlet Adjustment ..................................... 157
Clutch, Hydraulic ......................................... 296
Collision Damage Repair ............................. 423
Comfort Guides, Rear Safety Belt ................. 36
Compact Spare Tire .................................... 368
Competitive Driving, Racing or Other ........... 237
Content Theft-Deterrent ............................... 104
Control of a Vehicle ..................................... 226
Convenience Net ......................................... 134
Coolant
Engine Temperature Warning Light ........... 170
Heater, Engine ......................................... 113
Surge Tank Pressure Cap ........................ 303
Cooling System ........................................... 305
Cruise Control ............................................. 145
433
Cupholder(s) ................................................ 133
Customer Assistance Information
Door
Courtesy Transportation ........................... 419
Customer Assistance for Text
Telephone (TTY) Users ......................... 414
Customer Assistance Offices .................... 414
Customer Satisfaction Procedure .............. 410
GM Mobility Reimbursement Program ...... 415
Reporting Safety Defects to General
Motors .................................................. 428
Reporting Safety Defects to the
Canadian Government .......................... 428
Reporting Safety Defects to the
United States Government .................... 428
Roadside Assistance Program .................. 416
Service Publications Ordering
Information ........................................... 429
Daytime Running Lamps ............................. 149
Defensive Driving ........................................ 222
Delayed Locking ............................................ 97
Differential, Limited-Slip ............................... 231
Disc, MP3 ................................................... 207
Doing Your Own Service Work .................... 275
Dome Lamp ................................................ 151
434
Automatic Door Lock ................................. 98
Delayed Locking ........................................ 97
Locks ......................................................... 96
Power Door Locks ..................................... 97
Programmable Automatic Door Unlock ....... 98
Rear Door Security Locks .......................... 98
Driver
Position, Safety Belt ................................... 24
Seat Height Adjuster .................................. 10
Driver Information Center (DIC) ................... 177
DIC Operation and Displays ..................... 178
DIC Vehicle Personalization ..................... 182
DIC Warnings and Messages ................... 180
Driver’s Storage Compartment ..................... 133
Driving
At Night ................................................... 238
City .......................................................... 242
Defensive ................................................. 222
Drunken ................................................... 223
Freeway ................................................... 243
Hill and Mountain Roads .......................... 246
In Rain and on Wet Roads ...................... 239
Rocking Your Vehicle to Get it Out
.......... 253
Winter ...................................................... 248
E
Easy Entry Seat ............................................ 15
Electric Power Management ........................ 151
Electrical System
Add-On Equipment ................................... 378
Engine Compartment Fuse Block ............. 382
Floor Console Fuse Block ........................ 380
Fuses and Circuit Breakers ...................... 379
Headlamp Wiring ..................................... 379
Power Windows and Other Power
Options ................................................. 379
Windshield Wiper Fuses ........................... 379
Engine
Air Cleaner/Filter ...................................... 294
Battery ..................................................... 316
Check and Service Engine Soon Light ..... 170
Coolant .................................................... 296