2011 Chevrolet Avalanche Owners Manual

the way.

14. Turn the wheel wrench in the hoist shaft hole in the bumper clockwise to raise the cable back up if the cable is hanging under the vehicle.

Have the hoist assembly inspected as soon as you can. You will not be able to store a spare or flat tire using the hoist assembly until it has been inspected and/or replaced. To continue changing the flat tire, see “Removing the Flat Tire and Installing the Spare Tire” under Tire Changing on page 10‑72.

12. Lower the jack by turning

the wheel wrench counterclockwise. Keep lowering the jack until the spare tire slides off the jack or is hanging by the cable.

{ WARNING

Someone standing too close during the procedure could be injured by the jack. If the spare tire does not slide off the jack completely, make sure no one is behind you or on either side of you as you pull the jack out from under the spare.

13. Disconnect the jack handle from the jack and carefully remove the jack. Use one hand to push against the spare while firmly pulling the jack out from under the spare tire with the other hand.

9. Position the center lift point of

the jack under the center of the spare tire.

10. Turn the wrench clockwise to

raise the jack until it lifts the end fitting.

11. Continue raising the jack until

the spare tire stops moving upward and is held firmly in place. The secondary latch has released and the spare tire is balancing on the jack.

Chevrolet Avalanche Owner Manual - 2011

Black plate (86,1)

10-86

Vehicle Care

Full-Size Spare Tire Your vehicle, when new, had a fully-inflated spare tire. A spare tire may lose air over time, so check its inflation pressure regularly. See Tire Pressure on page 10‑56 and Vehicle Load Limits on page 9‑23
for information regarding proper tire inflation and loading your vehicle. For instruction on how to remove, install or store a spare tire, see “Removing the Flat Tire and Installing the Spare” and “Storing a Flat or Spare Tire and Tools” under Tire Changing on page 10‑72. Notice: If the vehicle has four-wheel drive and the different size spare tire is installed on the vehicle, do not drive in four-wheel drive until you can have your flat tire repaired and/or replaced. You could damage the vehicle, and the repair costs would not be covered by your warranty. Never use four-wheel drive when the different size spare tire is installed on the vehicle.

Your vehicle may have a different size spare tire than the road tires originally installed on your vehicle. This spare tire was developed for use on your vehicle, so it is all right to drive on it. If your vehicle has four-wheel drive and the different size spare tire is installed, keep the vehicle in two-wheel drive. After installing the spare tire on your vehicle, you should stop as soon as possible and make sure the spare tire is correctly inflated. Have the damaged or flat road tire repaired or replaced as soon as you can and installed back onto your vehicle. This way, the spare tire will be available in case you need it again. Do not mix tires and wheels of different sizes, because they will not fit. Keep your spare tire and its wheel together. If your vehicle has a spare tire that does not match your vehicle's original road tires and wheels in size and type, do not include the spare in the tire rotation.

Jump Starting For more information about the vehicle battery, see Battery on page 10‑30. If the vehicle's battery has run down, you may want to use another vehicle and some jumper cables to start your vehicle. Be sure to use the following steps to do it safely.

{ WARNING

Batteries can hurt you. They can be dangerous because:

. They contain acid that can

burn you.

. They contain gas that can

explode or ignite.

. They contain enough electricity to burn you.

If you do not follow these steps exactly, some or all of these things can hurt you.

Chevrolet Avalanche Owner Manual - 2011

Black plate (87,1)

Notice: Ignoring these steps could result in costly damage to the vehicle that would not be covered by the warranty. Trying to start the vehicle by pushing or pulling it will not work, and it could damage the vehicle. 1. Check the other vehicle. It must

have a 12-volt battery with a negative ground system.

Notice: Only use a vehicle that has a 12-volt system with a negative ground for jump starting. If the other vehicle does not have a 12-volt system with a negative ground, both vehicles can be damaged. 2. Get the vehicles close enough

so the jumper cables can reach, but be sure the vehicles are not touching each other. If they are, it could cause a ground connection you do not want. You would not be able to start your

vehicle, and the bad grounding could damage the electrical systems. To avoid the possibility of the vehicles rolling, set the parking brake firmly on both vehicles involved in the jump start procedure. Put the automatic transmission in P (Park) or a manual transmission in Neutral before setting the parking brake. If the vehicle has a transfer case with a N (Neutral) position, be sure the transfer case is in a drive gear, not in N (Neutral).

Notice: If the radio or other accessories are left on during the jump starting procedure, they could be damaged. The repairs would not be covered by the warranty. Always turn off the radio and other accessories when jump starting the vehicle. 3. Turn off the ignition on both

vehicles. Unplug unnecessary accessories plugged into the cigarette lighter or the accessory

Vehicle Care

10-87

power outlets. Turn off the radio and all the lamps that are not needed. This avoids sparks and helps save both batteries. And it could save the radio!

4. Open the hood on the other

vehicle and locate the positive (+) and negative (−) terminal locations on that vehicle. Your vehicle has a remote positive (+) jump starting terminal and a remote negative (−) jump starting terminal. You should always use these remote terminals instead of the terminals on the battery. If the vehicle has a remote positive (+) terminal, it is located under a red plastic cover at the positive battery post. To uncover the remote positive (+) terminal, open the red plastic cover.

Chevrolet Avalanche Owner Manual - 2011

Black plate (88,1)

10-88

Vehicle Care

{ WARNING

An electric fan can start up even when the engine is not running and can injure you. Keep hands, clothing and tools away from any underhood electric fan.

{ WARNING

Using an open flame near a battery can cause battery gas to explode. People have been hurt doing this, and some have been blinded. Use a flashlight if you need more light. Be sure the battery has enough water. You do not need to add water to the battery installed in your new vehicle. But if a battery has filler caps, be sure the right amount of fluid is there. If it is low, (Continued)

WARNING (Continued)

add water to take care of that first. If you do not, explosive gas could be present. Battery fluid contains acid that can burn you. Do not get it on you. If you accidentally get it in your eyes or on your skin, flush the place with water and get medical help immediately.

{ WARNING

Fans or other moving engine parts can injure you badly. Keep your hands away from moving parts once the engine is running.

The remote negative (-) terminal is a stud located on the right front of the engine, where the negative battery cable attaches. See Engine Compartment Overview on page 10‑6 for more information on the location of the remote positive (+) and remote negative (−) terminals.

Chevrolet Avalanche Owner Manual - 2011

Black plate (89,1)

5. Check that the jumper cables do

not have loose or missing insulation. If they do, you could get a shock. The vehicles could be damaged too. Before you connect the cables, here are some basic things you should know. Positive (+) will go to positive (+) or to a remote positive (+) terminal if the vehicle has one. Negative (−) will go to a heavy, unpainted metal engine part or to a remote negative (−) terminal if the vehicle has one. Do not connect positive (+) to negative (−) or you will get a short that would damage the battery and maybe other parts too. And do not connect the negative (−) cable to the negative (−) terminal on the dead battery because this can cause sparks.

6. Connect the red positive (+)

cable to the positive (+) terminal of the vehicle with the dead battery. Use a remote positive (+) terminal if the vehicle has one.

7. Do not let the other end touch

metal. Connect it to the positive (+) terminal of the good battery. Use a remote positive (+) terminal if the vehicle has one.

Vehicle Care

10-89

8. Now connect the black

negative (−) cable to the negative (−) terminal of the good battery. Use a remote negative (−) terminal if the vehicle has one. Do not let the other end touch anything until the next step. The other end of the negative (−) cable does not go to the dead battery. It goes to a heavy, unpainted metal engine part or to the remote negative (−) terminal on the vehicle with the dead battery.

9. Connect the other end of the

negative (−) cable to the remote negative (−) terminal, on the vehicle with the dead battery.

10. Now start the vehicle with the

good battery and run the engine for a while.

Chevrolet Avalanche Owner Manual - 2011

Black plate (90,1)

10-90

Vehicle Care

11. Try to start the vehicle that had

the dead battery. If it will not start after a few tries, it probably needs service.

Notice: If the jumper cables are connected or removed in the wrong order, electrical shorting may occur and damage the vehicle. The repairs would not be covered by the vehicle warranty. Always connect and remove the jumper cables in the correct order, making sure that the cables do not touch each other or other metal.

To disconnect the jumper cables from both vehicles do the following: 1. Disconnect the black

negative (−) cable from the vehicle that had the bad battery.

2. Disconnect the black

negative (−) cable from the vehicle with the good battery.

3. Disconnect the red positive (+) cable from the vehicle with the good battery.

4. Disconnect the red positive (+)

cable from the other vehicle.

5. Return the remote positive (+)

terminal cover, if the vehicle has one, to its original position.

Jumper Cable Removal

A. Heavy, Unpainted Metal Engine

Part or Remote Negative (−) Terminal

B. Good Battery or Remote Positive (+) and Remote Negative (−) Terminals

C. Dead Battery or Remote

Positive (+) Terminal

Chevrolet Avalanche Owner Manual - 2011

Black plate (91,1)

Vehicle Care

10-91

Towing

Towing the Vehicle Notice: To avoid damage, the disabled vehicle should be towed with all four wheels off the ground. Care must be taken with vehicles that have low ground clearance and/or special equipment. Always flatbed on a car carrier. Consult your dealer or a professional towing service if the disabled vehicle must be towed. See Roadside Assistance Program (U.S. and Canada) on page 13‑8 or Roadside Assistance Program (Mexico) on page 13‑10. To tow the vehicle behind another vehicle for recreational purposes, such as behind a motor home, see “Recreational Vehicle Towing” in this section.

Recreational Vehicle Towing Recreational vehicle towing means towing the vehicle behind another vehicle – such as behind a motorhome. The two most common types of recreational vehicle towing are known as dinghy towing and dolly towing. Dinghy towing is towing the vehicle with all four wheels on the ground. Dolly towing is towing the vehicle with two wheels on the ground and two wheels up on a device known as a dolly. Here are some important things to consider before recreational vehicle towing: . What is the towing capacity of the towing vehicle? Be sure to read the tow vehicle manufacturer's recommendations.

. What is the distance that will be travelled? Some vehicles have restrictions on how far and how long they can tow. Is the proper towing equipment going to be used? See your dealer or trailering professional for additional advice and equipment recommendations. Is the vehicle ready to be towed? Just as preparing the vehicle for a long trip, make sure the vehicle is prepared to be towed. See Before Leaving on a Long Trip.

Chevrolet Avalanche Owner Manual - 2011

Black plate (92,1)

10-92

Vehicle Care

Dinghy Towing

Two-Wheel-Drive Vehicles and Four-Wheel Drive Vehicles with a Single Speed Automatic Transfer Case

Notice: If the vehicle is towed with all four wheels on the ground, the drivetrain components could be damaged. The repairs would not be covered by the vehicle warranty. Do not tow the vehicle with all four wheels on the ground.

Four-Wheel Drive Vehicles with a Two Speed Automatic Transfer Case

Two-wheel-drive vehicles and four-wheel drive vehicles with a single speed automatic transfer case should not be towed with all four wheels on the ground. Two-wheel-drive transmissions have no provisions for internal lubrication while being towed. Four-wheel drive vehicles with a single speed automatic transfer case have no neutral position and will spin the transmission when the rear wheels turn.

Use the following procedure to dinghy tow a four-wheel drive vehicle with a two speed automatic transfer case: 1. Position the vehicle being towed behind the tow vehicle and shift the transmission to P (Park).

2. Turn the engine off and firmly set

the parking brake.

3. Securely attach the vehicle

being towed to the tow vehicle.

Chevrolet Avalanche Owner Manual - 2011

Black plate (93,1)

{ WARNING Shifting a four-wheel-drive vehicle's transfer case into N (Neutral) can cause the vehicle to roll even if the transmission is in P (Park). The driver or others could be injured. Make sure the parking brake is firmly set before the transfer case is shifted to N (Neutral).

4. Shift the transfer case to

N (Neutral). See “Shifting into Neutral” under “Four-Wheel Drive” for the proper procedure to select the Neutral position for the vehicle.

5. Release the parking brake only after the vehicle being towed is firmly attached to the towing vehicle.

6. Turn the ignition to LOCK/OFF

and remove the key — the steering wheel will still turn.

After towing, see “Shifting Out of Neutral” under “Four-Wheel Drive” for the proper procedure to take the vehicle out of the Neutral position. Dolly Towing

Front Towing (Front Wheels Off the Ground) – Two-Wheel-Drive Vehicles and Four-Wheel Drive Vehicles with a Single Speed Automatic Transfer Case

Notice: If a two-wheel drive vehicle or a four-wheel drive vehicle with a single speed automatic transfer case is towed

Vehicle Care

10-93

with the rear wheels on the ground, the transmission could be damaged. The repairs would not be covered by the vehicle warranty. Never tow the vehicle with the rear wheels on the ground. Two-wheel-drive vehicles and four-wheel drive vehicles with a single speed automatic transfer case should not be towed with the rear wheels on the ground. Two-wheel-drive transmissions have no provisions for internal lubrication while being towed. Four-wheel drive vehicles with a single speed automatic transfer case have no neutral position and will spin the transmission when the rear wheels turn. To dolly tow a two‐wheel‐drive vehicle or a four-wheel drive vehicle with a single speed automatic transfer case, the vehicle must be towed with the rear wheels on the dolly. See “Rear Towing (Rear Wheels Off the Ground)” later in this section for more information.

Chevrolet Avalanche Owner Manual - 2011

Black plate (94,1)

10-94

Vehicle Care

Four-Wheel Drive Vehicles with a Two Speed Automatic Transfer Case

3. Shift the transmission to

P (Park).

4. Firmly set the parking brake.

{ WARNING Shifting a four-wheel-drive vehicle's transfer case into N (Neutral) can cause the vehicle to roll even if the transmission is in P (Park). The driver or others could be injured. Make sure the parking brake is firmly set before the transfer case is shifted to N (Neutral).

5. Shift the transfer case to

N (Neutral). See “Shifting into N (Neutral)” under “Four-Wheel Drive”.

Use the following procedure to dolly tow a four-wheel drive vehicle from the front: 1. Attach the dolly to the tow vehicle following the dolly manufacturer's instructions.

2. Drive the front wheels onto the

dolly.

6. Secure the vehicle to the dolly

following the manufacturer's instructions.

7. Release the parking brake only after the vehicle being towed is firmly attached to the towing vehicle.

8. Turn the ignition to LOCK/OFF. After towing, see “Shifting Out of N (Neutral)” under “Four-Wheel Drive”.

Chevrolet Avalanche Owner Manual - 2011

Black plate (95,1)

3. Firmly set the parking brake.

See Parking Brake on page 9‑51.

4. Put the transmission in P (Park). 5. Secure the vehicle to the dolly

following the manufacturer's instructions.

6. Use an adequate clamping

device designed for towing to ensure that the front wheels are locked into the straight position.

7. For four-wheel drive vehicles with a single speed automatic transfer case, turn the transfer case knob to the Two-Wheel High position.

8. Turn the ignition to LOCK/OFF.

Vehicle Care

10-95

Four-Wheel Drive Vehicles with a Two Speed Automatic Transfer Case Use the following procedure to dolly tow a four-wheel drive vehicle from the rear: 1. Attach the dolly to the tow vehicle following the dolly manufacturer's instructions.

2. Drive the rear wheels onto the

dolly.

3. Firmly set the parking brake.

See Parking Brake on page 9‑51.

4. Put the transmission in P (Park). 5. Secure the vehicle to the dolly

following the manufacturer's instructions.

Rear Towing (Rear Wheels Off the Ground)

Two-Wheel-Drive Vehicles and Four-Wheel Drive Vehicles with a Single Speed Automatic Transfer Case Use the following procedure to dolly tow the vehicle from the rear: 1. Attach the dolly to the tow vehicle following the dolly manufacturer's instructions.

2. Drive the rear wheels onto the

dolly.

Chevrolet Avalanche Owner Manual - 2011

Black plate (96,1)

10-96

Vehicle Care

6. Use an adequate clamping

device designed for towing to ensure that the front wheels are locked into the straight position.

{ WARNING Shifting a four-wheel-drive vehicle's transfer case into N (Neutral) can cause the vehicle to roll even if the transmission is in P (Park). The driver or others could be injured. Make sure the parking brake is firmly set before the transfer case is shifted to N (Neutral).

7. Shift the transfer case to

N (Neutral). See “Shifting into N (Neutral)” under “Four-Wheel Drive”.

8. Turn the ignition to LOCK/OFF. After towing, see “Shifting Out of N (Neutral)” under “Four-Wheel Drive”.

Appearance Care

Exterior Care Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 11‑7. Washing the Vehicle The best way to preserve the vehicle's finish is to keep it clean by washing it often. Notice: Certain cleaners contain chemicals that can damage the emblems or nameplates on the vehicle. Check the cleaning product label. If it states that it should not be used on plastic parts, do not use it on the vehicle or damage may occur and it would not be covered by the warranty.

Do not wash the vehicle in direct sunlight. Use a car washing soap. Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal or plastic on the vehicle. Approved cleaning products can be obtained from your dealer. Follow all manufacturers' directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product. Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting.

Chevrolet Avalanche Owner Manual - 2011

Black plate (97,1)

High pressure car washes may cause water to enter the vehicle. Avoid using high pressure washes closer than 30 cm (12 in) to the surface of the vehicle. Use of power washers exceeding 8 274 kPa (1,200 psi) can result in damage or removal of paint and decals. Cleaning Exterior Lamps/ Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under “Washing the Vehicle”. Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. Approved cleaning products can be obtained from your dealer.

If the vehicle has a basecoat/ clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/ clearcoat paint finish on the vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle's finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter.

Vehicle Care

10-97

Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle garaged or covered whenever possible.

Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, chrome polish may be used on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.

Chevrolet Avalanche Owner Manual - 2011

Black plate (98,1)

10-98

Vehicle Care

Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: . Extreme dusty conditions . Sand and salt . Heat and sun . Snow and ice, without proper

removal

Aluminum or Chrome-Plated Wheels and Trim The vehicle may have either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Chrome wheels and other chrome trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash the vehicle's chrome with soap and water after exposure. Notice: Using strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, could damage the surface of the

wheel(s). The repairs would not be covered by the vehicle warranty. Use only approved cleaners on aluminum or chrome-plated wheels. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because they could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by the vehicle warranty. Use chrome polish on chrome wheels only. Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application.

Chevrolet Avalanche Owner Manual - 2011

Black plate (99,1)

Vehicle Care

10-99

Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this.

Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the vehicle warranty. Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle.

Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty. Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer. Larger areas of finish damage can be corrected in your dealer's body and paint shop.

Chevrolet Avalanche Owner Manual - 2011

Black plate (100,1)

10-100

Vehicle Care

Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped

discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 20 000 km (12,000 mi) of purchase, whichever occurs first.

Interior Care The interior will continue to look its best if it is cleaned often. Dust and dirt can accumulate on the upholstery and cause damage to the carpet, fabric, leather, and plastic surfaces. Stains should be removed quickly as extreme heat could cause them to set rapidly. Lighter colored interiors may require more frequent cleaning. Newspapers and garments that can transfer color to home furnishings can also transfer color to the interior.

Remove dust from small buttons and knobs with a small brush with soft bristles. Your dealer has products for cleaning the interior. When cleaning the interior, only use cleaners specifically designed for the surfaces that are being cleaned. Permanent damage can result from using cleaners on surfaces for which they were not intended. Apply the cleaner directly to the cleaning cloth to prevent over-spray. Remove any accidental over-spray from other surfaces immediately. Notice: Using abrasive cleaners when cleaning glass surfaces on the vehicle, could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on the vehicle, use only a soft cloth and glass cleaner.

Chevrolet Avalanche Owner Manual - 2011

Black plate (101,1)

Cleaners can contain solvents that can become concentrated in the interior. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the interior, maintain adequate ventilation by opening the doors and windows. Do not clean the interior using the following cleaners or techniques: . Never use a knife or any other

sharp object to remove a soil from any interior surface.

. Never use a stiff brush. It can cause damage to the interior surfaces.

. Never apply heavy pressure or

rub aggressively with a cleaning cloth. Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal.

. Use only mild, neutral-pH soaps.

Avoid laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per 3.78 L (1 gal) of water is a good guide.

. Do not heavily saturate the upholstery while cleaning.

. Cleaners that contain solvents

can damage the interior.

Fabric/Carpet Use a vacuum cleaner with a soft brush attachment to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before

Vehicle Care

10-101

cleaning, gently remove as much of the soil as possible using one of the following techniques:

For liquids: gently blot the remaining soil with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed. For solid dry soils: remove as much as possible and then vacuum.

To clean: 1. Saturate a lint-free, clean white

cloth with water or club soda.

2. Remove excess moisture. 3. Start on the outside edge of the

soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled.

4. Continue to gently rub the

soiled area.

Chevrolet Avalanche Owner Manual - 2011

Black plate (102,1)

10-102

Vehicle Care

5.

If the soil is not completely removed, use a mild soap solution and repeat the cleaning process that was used with plain water.

If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. Test a small hidden area for colorfastness before using a commercial upholstery cleaner or spot lifter. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. A paper towel can be used to blot excess moisture from the fabric or carpet after the cleaning process. Leather/Leatherette Leather, and lighter colored leather in particular, will need more frequent cleaning to prevent the buildup of dust, dirt, and colors transferred from other items so that these do not become permanent stains.

To remove dust, a soft cloth dampened with water can be used. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Your dealer has a GM approved leather cleaner available that provides superior cleaning performance when used regularly on finished automotive leathers. Allow the leather to dry naturally. Do not use heat, steam, spot lifters or spot removers, or shoe polish on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of the leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the interior because they can alter the appearance by increasing the gloss in a non-uniform manner.

Instrument Panel, Vinyl and other Plastic Surfaces To remove dust, a soft cloth dampened with water can be used. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of the interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the interior because they can alter the appearance by increasing the gloss in a non-uniform manner.

Chevrolet Avalanche Owner Manual - 2011

Black plate (103,1)

Some commercial products may increase gloss on the instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions. Notice: Air fresheners contain solvents that may cause damage to plastics and painted surfaces. Follow the manufacturer’s instructions when using air fresheners in the vehicle. If air freshener comes in contact with paint or a plastic surface, blot immediately with a soft cloth. Damage caused by using air fresheners would not be covered by the vehicle warranty. Care of Safety Belts Keep belts clean and dry.

Vehicle Care

10-103

{ WARNING

Use the following guidelines for proper floor mat usage.

Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

Floor Mats

{ WARNING

If a floor mat is the wrong size or is not properly installed, it can interfere with the accelerator pedal and/or brake pedal. Interference with the pedals can cause unintended acceleration and/or increased stopping distance which can cause a crash and injury. Make sure the floor mat does not interfere with the accelerator or brake pedal.

The original equipment floor mats were designed for the vehicle. If the floor mats need replacing, it is recommended that GM certified floor mats be purchased. Non-GM floor mats may not fit properly and may interfere with the accelerator or brake pedal. Always check that the floor mats do not interfere with the pedals.

. Use the floor mat with the

correct side up. Do not turn it over.

. Do not place anything on top of

the driver side floor mat.

. Use only a single floor mat on

the driver side.

. Do not place one floor mat on

top of another.

Chevrolet Avalanche Owner Manual - 2011

Black plate (104,1)

10-104

Vehicle Care

2 NOTES

Chevrolet Avalanche Owner Manual - 2011

Black plate (1,1)

Service and Maintenance

General Information

General Information . . . . . . . . . . 11-1

Scheduled Maintenance

Scheduled Maintenance . . . . . 11-3

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and

Lubricants . . . . . . . . . . . . . . . . . . 11-7

Maintenance Replacement

Parts . . . . . . . . . . . . . . . . . . . . . . . 11-9

Maintenance Records

Maintenance Records . . . . . . 11-10

Service and Maintenance

11-1

General Information Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. As the vehicle owner, you are responsible for the scheduled maintenance in this section. We recommend having your dealer perform these services. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality.

Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer. The maintenance schedule is for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 9‑23.

. Are driven on reasonable road

surfaces within legal driving limits.

. Are driven off-road in the

recommended manner. See Off-Road Driving on page 9‑7.

. Use the recommended fuel. See

Recommended Fuel on page 9‑66.

Chevrolet Avalanche Owner Manual - 2011

Black plate (2,1)

11-2

Service and Maintenance

{ WARNING

Performing maintenance work can be dangerous. Some jobs can cause serious injury. Perform maintenance work only if you have the required know-how and the proper tools and equipment. If in doubt, see your dealer to have a qualified technician do the work. See Doing Your Own Service Work on page 10‑4.

At your dealer, you can be certain that you will receive the highest level of service available. Your dealer has specially trained service technicians, uses genuine replacement parts, as well as, up‐to‐date tools and equipment to ensure fast and accurate diagnostics. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 11‑7 and Maintenance Replacement Parts on page 11‑9. We recommend the use of genuine parts from your dealer.

Rotation of New Tires To maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed. Tires should be rotated every 12 000 km/7,500 miles. See Tire Rotation on page 10‑62.

Chevrolet Avalanche Owner Manual - 2011

Black plate (3,1)

Service and Maintenance

11-3

system whenever the oil is changed. See Engine Oil Life System on page 10‑11. Every Engine Oil Change . Change engine oil and filter.

Reset oil life system. See Engine Oil on page 10‑8 and Engine Oil Life System on page 10‑11. An Emission Control Service.

. Engine coolant level check. See Engine Coolant on page 10‑18.

. Engine cooling system

inspection. Visual inspection of hoses, pipes, fittings, and clamps and replacement, if needed.

. Windshield washer fluid level check. See Washer Fluid on page 10‑26.

. Windshield wiper blade

inspection for wear, cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Exterior Care on page 10‑96. Worn or damaged wiper blade replacement. See Wiper Blade Replacement on page 10‑35. Tire inflation pressures check. See Tire Pressure on page 10‑56. Tire wear inspection. See Tire Inspection on page 10‑62.

. Rotate tires if necessary. See Tire Rotation on page 10‑62. Fluids visual leak check (or every 12 months, whichever occurs first). A leak in any system must be repaired and the fluid level checked.

Scheduled Maintenance

When the Change Engine Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 10‑8. An Emission Control Service. When the CHANGE ENGINE OIL SOON message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/ 600 miles. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer has trained service technicians who will perform this work and reset the system. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil life

Chevrolet Avalanche Owner Manual - 2011

Black plate (4,1)

11-4

Service and Maintenance

. Engine air cleaner filter

inspection. See Engine Air Cleaner/Filter on page 10‑16.

. Brake system inspection

(or every 12 months, whichever occurs first).

. Steering and suspension

inspection. Visual inspection for damaged, loose, or missing parts or signs of wear. Lubricate the front suspension, steering linkage, and parking brake cable guides. Control arm ball joints are maintenance‐free.

. Body hinges and latches, key

lock cylinders, folding seat hardware, midgate hinges, and tailgate hinges, linkage, and handle pivot points lubrication.

See Recommended Fluids and Lubricants on page 11‑7. More frequent lubrication may be required when the vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak.

. Restraint system components

check. See Safety System Check on page 3‑26. Fuel system inspection for damage or leaks.

. Exhaust system and nearby heat

shields inspection for loose or damaged components.

Additional Required Services

Every 12 000 km/7,500 Miles . Rotate tires. Tires should be

rotated every 12 000 km/ 7,500 miles. See Tire Rotation on page 10‑62.

At Each Fuel Stop . Engine oil level check. See

Engine Oil on page 10‑8.

. Engine coolant level check. See Engine Coolant on page 10‑18.

. Windshield washer fluid level check. See Washer Fluid on page 10‑26.

Chevrolet Avalanche Owner Manual - 2011

Black plate (5,1)

Once a Month

Tire inflation pressures check. See Tire Pressure on page 10‑56. Tire wear inspection. See Tire Inspection on page 10‑62.

. Sunroof track and seal

inspection, if equipped. See Sunroof on page 2‑25.

Once a Year . See Starter Switch Check on

page 10‑33.

. See Automatic Transmission

Shift Lock Control Function Check on page 10‑33.

. See Ignition Transmission Lock

Check on page 10‑34.

. See Park Brake and P (Park)

Mechanism Check on page 10‑34.

Service and Maintenance

11-5

Four‐wheel drive only: Transfer case fluid change (severe service) for vehicles mainly driven when frequently towing a trailer, or used for taxi, police, or delivery service. Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

. Accelerator pedal check for

damage, high effort, or binding. Replace if needed.

. Underbody flushing service. . Hood/Decklid/Liftgate/Liftglass

Support Gas Strut Service: Visually inspect gas strut, if equipped, for signs of wear, cracks, or other damage. Check the hold open ability of the gas strut. Contact your dealer if service is required.

First Engine Oil Change After Every 80 000 km/50,000 Miles . Engine air cleaner filter

replacement. See Engine Air Cleaner/Filter on page 10‑16. . Automatic transmission fluid change (severe service) for vehicle mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid on page 10‑13.

Chevrolet Avalanche Owner Manual - 2011

Black plate (6,1)

11-6

Service and Maintenance

. Evaporative control system

inspection. Check all fuel and vapor lines and hoses for proper hook‐up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed. An Emission Control Service. The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle's useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.

First Engine Oil Change After Every 160 000 km/100,000 Miles . Automatic transmission fluid

change (normal service). See Automatic Transmission Fluid on page 10‑13. Four‐wheel drive only: Transfer case fluid change (normal service). Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

. Spark plug replacement and

spark plug wires inspection. An Emission Control Service.

First Engine Oil Change After Every 240 000 km/150,000 Miles . Engine cooling system drain,

flush, and refill (or every five years, whichever occurs first). See Engine Coolant on page 10‑18. An Emission Control Service.

. Engine drive belts inspection for

fraying, excessive cracks, or obvious damage (or every 10 years, whichever occurs first). Replace, if needed.

Chevrolet Avalanche Owner Manual - 2011

Black plate (7,1)

Service and Maintenance

11-7

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Power Steering System Automatic Transmission

Key Lock Cylinders

Chassis Lubrication

Fluid/Lubricant

The engine requires engine oil approved to the dexos specification. Oils meeting this specification can be identified with the dexos certification mark. Look for and use only an engine oil that displays the dexos certification mark of the proper viscosity grade. See Engine Oil on page 10‑8. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10‑18. DOT 3 Hydraulic Brake Fluid (GM Part No. 12377967, in Canada 89021320). Optikleen® Washer Solvent. GM Power Steering Fluid (GM Part No. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

Chevrolet Avalanche Owner Manual - 2011

Black plate (8,1)

11-8

Service and Maintenance

Usage

Front Axle

Rear Axle

Transfer Case

Front Axle Propshaft Spline or One-Piece Propshaft Spline

(Two-Wheel Drive with Auto. Trans.)

Hood Hinges

Outer Tailgate Handle Pivot Points

Weatherstrip Conditioning

Weatherstrip Squeaks

Fluid/Lubricant

SAE 80W-90 Axle Lubricant (GM Part No. 89021671, in Canada 89021672). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678). DEXRON®-VI Automatic Transmission Fluid.

Spline Lubricant, Special Lubricant (GM Part No. 12345879, in Canada 10953511).

Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 992887). Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).

Chevrolet Avalanche Owner Manual - 2011

Black plate (9,1)

Maintenance Replacement Parts Replacement parts identified here by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Service and Maintenance

11-9

Engine Air Cleaner/Filter

Standard Filter High Capacity Filter

Oil Filter Spark Plugs Wiper Blades

15908916* 15908915
89017524
12621258

A3086C* A3085C

PF48
41-110

Front – 55.0 cm (21.6 in)

25877402

—

*15908915 (A3085C) high-capacity air cleaner filter may be substituted.

Chevrolet Avalanche Owner Manual - 2011

Black plate (10,1)

11-10

Service and Maintenance

Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record

Chevrolet Avalanche Owner Manual - 2011

Black plate (11,1)

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont.)

Service and Maintenance

11-11

Chevrolet Avalanche Owner Manual - 2011

Black plate (12,1)

11-12

Service and Maintenance

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont.)

Chevrolet Avalanche Owner Manual - 2011

Black plate (1,1)

Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-3

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

12-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle's engine code.

Service Parts Identification Label This label, on the inside of the glove box, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

Chevrolet Avalanche Owner Manual - 2011

Black plate (2,1)

12-2

Technical Data

Vehicle Data

Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑7 for more information.

Application

Air Conditioning Refrigerant R134a

Capacities

Metric

English

For the air conditioning system refrigerant charge amount, see the refrigerant label located under the

hood. See your dealer for more information.

Cooling System Engine Oil with Filter Fuel Tank Transmission Fluid (Pan Removal and Filter Replacement) Transfer Case Fluid Wheel Nut Torque †Oil filter should be changed at every oil change. After refill, the level must be rechecked. Add enough engine coolant so that the fluid is within the proper operating range.

16.8 qt 6.0 qt† 31.5 gal 6.0 qt 1.6 qt 140 lb ft

15.9 L 5.7 L† 119.2 L 5.7 L 1.5 L

190 Y

Chevrolet Avalanche Owner Manual - 2011

Black plate (3,1)

Engine

VIN Code

Transmission

Spark Plug Gap

Engine Specifications

Technical Data

12-3

5.3L V8 FlexFuel with Active Fuel Management™ (Iron) (LMG) 5.3L V8 FlexFuel with Active Fuel Management™ (Aluminum) (LC9)

Engine Drive Belt Routing

Automatic

1.02 mm (0.040 in)

Automatic

1.02 mm (0.040 in)

Chevrolet Avalanche Owner Manual - 2011

Black plate (4,1)

12-4

Technical Data

2 NOTES

Chevrolet Avalanche Owner Manual - 2011

Black plate (1,1)

Customer Information

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-1

Customer Satisfaction

Procedure (Mexico) . . . . . . . . 13-3

Customer Assistance Offices

(U.S. and Canada) . . . . . . . . . 13-5

Customer Assistance Offices

(Mexico) . . . . . . . . . . . . . . . . . . . . 13-6

Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-8

Roadside Assistance Program

(U.S. and Canada) . . . . . . . . . 13-8

Roadside Assistance

Program (Mexico) . . . . . . . . . 13-10

Scheduling Service

Appointments (U.S. and Canada) . . . . . . . . . . . . . . . . . . . 13-11

Courtesy Transportation

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . . 13-11

Collision Damage Repair

(U.S. and Canada) . . . . . . . . 13-13

Service Publications

Ordering Information . . . . . . 13-15

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 13-16

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 13-17

Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-17

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-18
OnStar® . . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency

Identification (RFID) . . . . . . . 13-19

Radio Frequency

Statement . . . . . . . . . . . . . . . . . 13-19

Customer Information

13-1

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.

Chevrolet Avalanche Owner Manual - 2011

Black plate (2,1)

13-2

Customer Information

If after contacting a

STEP TWO: