2004 Cadillac Escalade Owners Manual

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RH HID HORN EAP TREC SBA Usage Fog Lamp Relay Fog Lamps Horn Relay Windshield and Rear Window Washer Pump Relay Windshield and Rear Window Washer Pump OnStar/Rear Seat Entertainment Radio Ampliﬁer Right Hand High Intensity Discharge Lamp Horn Fuse Electric Adjustable Pedals All-Wheel Drive Module Supplemental Brake Assist 5-117 Capacities and Speciﬁcations Please refer to Recommended Fluids and Lubricants on page 6-12 for more information. Capacities and Speciﬁcations Engine VORTEC™ 5300 V8 VORTEC™ 6000 H.O. V8 VIN Code Spark Plug Gap 0.040 inches (1.01 mm) 0.040 inches (1.01 mm) Application English Capacities Cooling System Capacity VORTEC™ 5300 V8 VORTEC™ 6000 H.O. V8 16.0 quarts 18.0 quarts After reﬁll, the level must be rechecked. See Cooling System on page 5-28. Crankcase Capacity VORTEC™ 5300 V8 VORTEC™ 6000 H.O. V8 6.0 quarts 6.0 quarts Metric 15.0 L 17.0 L 5.7 L 5.7 L After reﬁll, the level must be rechecked. Add enough engine oil so that the ﬂuid is within the proper operating range. See Engine Oil on page 5-11. 5-118 Application Fuel Tank Capacity Escalade Escalade ESV Air Conditioning Refrigerant Capacity Escalade Escalade ESV Capacities English 26.0 gallons 31.0 gallons 2.71 lbs 3.0 lbs Metric 98.0 L 117.0 L 1.23 kg 1.36 kg Wheels and Tires Capacities Application Wheel Nut Torque Tire Pressure English 140 lb-ft Metric 190 Y See the Certiﬁcation/Tire label on the rear edge of the driver’s door. 5-119 ✍ NOTES 5-120 Section 6 Maintenance Schedule Maintenance Schedule ......................................6-2 Introduction ...................................................6-2 Maintenance Requirements ..............................6-2 Your Vehicle and the Environment ....................6-2 Using Your Maintenance Schedule ....................6-3 Scheduled Maintenance ...................................6-4 Additional Required Services ............................6-6 Maintenance Footnotes ...................................6-7 Owner Checks and Services ............................6-9 At Each Fuel Fill ............................................6-9 At Least Once a Month ...................................6-9 At Least Once a Year ...................................6-10 Recommended Fluids and Lubricants ...............6-12 Normal Maintenance Replacement Parts ..........6-14 Maintenance Record .....................................6-15 6-1 Maintenance Schedule Introduction Important: Keep engine oil at the proper level and change as recommended. Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details. Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts and recommended ﬂuids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty. Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper ﬂuid levels or the wrong tire inﬂation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly. 6-2 Using Your Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench dealer. This schedule is for vehicles that: carry passengers and cargo within recommended limits. You will ﬁnd these limits on the tire and loading information label. See Loading Your Vehicle on page 4-47. are driven on reasonable road surfaces within legal driving limits. are driven off-road in the recommended manner. See Operating Your All-Wheel-Drive Vehicle Off Paved Roads on page 4-17. use the recommended fuel. See Gasoline Octane on page 5-4. The services in Scheduled Maintenance on page 6-4 should be performed when indicated. See Additional Required Services on page 6-6 and Maintenance Footnotes on page 6-7 for further information. {CAUTION: Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench dealer to have a qualiﬁed technician do the work. Some maintenance services can be complex. So, unless you are technically qualiﬁed and have the necessary equipment, you should have your GM Goodwrench dealer do these jobs. When you go to your GM Goodwrench dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts. If you want to get service information, see Service Publications Ordering Information on page 7-11. 6-3 (cid:127) (cid:127) (cid:127) (cid:127) Owner Checks and Services on page 6-9 tells you what should be checked, when to check it and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, ﬂuids and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-12 and Normal Maintenance Replacement Parts on page 6-14. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts. Scheduled Maintenance When the CHANGE ENGINE OIL message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and ﬁlter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system. 6-4 If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil on page 5-11 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL message appears, certain services, checks and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your ﬁrst service be Maintenance I, your second service be Maintenance II and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL message comes on within ten months since vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on ten months or more since the last service or if the message has not come on at all for one year. Scheduled Maintenance Service Maintenance I Maintenance II Change engine oil and ﬁlter. Reset oil life system. See Engine Oil on page 5-11. An Emission Control Service. Lubricate chassis components. See footnote #. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner ﬁlter or change indicator (if equipped). If necessary, replace ﬁlter. See Engine Air Cleaner/Filter on page 5-16. An Emission Control Service. See footnote †. Rotate tires and check inﬂation pressures and wear. See Tires on page 5-62. Inspect brake system. See footnote (a). Check engine coolant and windshield washer ﬂuid levels and add ﬂuid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transmission ﬂuid level and add ﬂuid as needed. • • • • • • • • • • • • • • • • • • • • • • 6-5 Additional Required Services The following services should be performed at the ﬁrst maintenance service (I or II) after the indicated miles (kilometers) shown for each item. Service Additional Required Services 75,000 25,000 (41 500) 50,000 (83 000) (125 000) • • • Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Vehicles without a ﬁlter restriction indicator: Replace engine air cleaner ﬁlter. See Engine Air Cleaner/Filter on page 5-16. An Emission Control Service. Change automatic transmission ﬂuid and ﬁlter (severe service). See footnote (h). Change automatic transmission ﬂuid and ﬁlter (normal service). Inspect evaporative control system. An Emission Control Service. See footnotes † and (g). 6-6 • • • • • • • • 100,000 (166 000) 125,000 (207 500) 150,000 (240 000) • • • • • • • • • • • • • • Additional Required Services (cont’d) Service Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every 5 years, whichever occurs ﬁrst). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. 25,000 (41 500) 50,000 (83 000) 75,000 (125 000) 100,000 (166 000) 125,000 (207 500) 150,000 (240 000) • • • Maintenance Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. # Lubricate the front suspension, ball joints, steering linkage, transmission shift linkage and parking brake cable guides. Ball joints should not be lubricated unless their temperature is 10°F (-12°C) or higher, or they could be damaged. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. 6-7 (b) Visually inspect front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Visually check constant velocity joints, rubber boots and axle seals for leaks. (c) Visually inspect hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, ﬁttings and clamps; replace with genuine GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. (e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken air bag coverings, and have them repaired or replaced. (The air bag system does not need regular maintenance.) (f) Lubricate all key lock cylinders, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, rear compartment hinges, outer tailgate handle pivot points, 6-8 latch bolt, fuel door hinge and folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better and not stick or squeak. (g) Inspect system. Check all fuel and vapor lines and hoses for proper hook-up, routing and condition. Check that the purge valve works properly (if equipped). Replace as needed. (h) Change automatic transmission ﬂuid and ﬁlter if the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police or delivery service. (i) Drain, ﬂush and reﬁll cooling system. See Engine Coolant on page 5-21 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and ﬁller neck. Pressure test the cooling system and pressure cap. (j) A ﬂuid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the ﬂuid level checked. Add ﬂuid if needed. Owner Checks and Services These owner checks and services should be performed at the intervals speciﬁed to help ensure the safety, dependability and emission control performance of your vehicle. Your GM Goodwrench dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any ﬂuids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-12. At Each Fuel Fill It is important to perform these underhood checks at each fuel ﬁll. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-11 for further details. Notice: and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty. It is important to check your oil regularly Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-21 for further details. Windshield Washer Fluid Level Check Check the windshield washer ﬂuid level in the windshield washer tank and add the proper ﬂuid if necessary. At Least Once a Month Tire Inﬂation Check Visually inspect your tires and make sure tires are inﬂated to the correct pressures. Do not forget to check your spare tire. See Tires on page 5-62 for further details. Check to make sure the spare tire is stored securely. Push, pull and then try to rotate or turn the spare tire. If it moves, tighten it. See Changing a Flat Tire on page 5-81. 6-9 At Least Once a Year Starter Switch Check {CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before you start, be sure you have enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 2-25 if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. Try to start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, contact your GM Goodwrench dealer for service. Automatic Transmission Shift Lock Control System Check {CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See Parking Brake on page 2-25 if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the key to the RUN position, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench dealer for service. 6-10 Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition key to LOCK in each shift lever position. The key should turn to LOCK only when the shift lever is in PARK (P). The key should come out only in LOCK. Contact your GM Goodwrench dealer if service is required. Parking Brake and Automatic Transmission Park (P) Mechanism Check {CAUTION: When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. To check the parking brake’s holding ability: With the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake. Contact your GM Goodwrench dealer if service is required. Underbody Flushing Service At least every spring, use plain water to ﬂush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. 6-11 (cid:127) (cid:127) (cid:127) (cid:127) Usage Fluid/Lubricant Windshield Washer Solvent GM Optikleen® Washer Solvent. Power Steering System Automatic Transmission Key Lock Cylinders Chassis Lubrication Front and Rear Axle GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-III Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Speciﬁcation 9986115. Recommended Fluids and Lubricants Fluids and lubricants identiﬁed below by name, part number or speciﬁcation may be obtained from your dealer. Usage Engine Oil Engine Coolant Hydraulic Brake System Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-11. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-21. Delco Supreme 11 Brake Fluid or equivalent DOT-3 brake ﬂuid. 6-12 Usage Fluid/Lubricant Transfer Case DEXRON®-III Automatic Transmission Fluid. Front Axle Propshaft Spline or One-Piece Propshaft Spline (Two-Wheel Drive with Auto. Trans.) Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830. Hood Hinges Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Usage Fluid/Lubricant Body Door Hinge Pins, Tailgate Hinge and Linkage, Folding Seats and Fuel Door Hinge Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Outer Tailgate Handle Pivot Points Weatherstrip Conditioning Weatherstrip Squeaks Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teﬂon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437). 6-13 Normal Maintenance Replacement Parts Replacement part numbers listed in this section are based on the latest information available at the time of printing, and are subject to change. If a part listed in this manual is not the same as the part used in your vehicle when it was built, or if you have any questions, please contact your GM dealer. Replacement parts identiﬁed below by name, part number or speciﬁcation can be obtained from your dealer. Part Oil Filter Engine Air Cleaner/Filter (High Capacity)—5.3 and 6.0 Engines Engine Air Cleaner/Filter—5.3 Engine Only Spark Plugs Fuel Filter Front Wiper Blades 22.0 inches (56.0 cm) Rear Wiper Blade Insert 14.0 inches (35.5 cm) GM Part No. 25010633 25313349 25313348 12571164 25121792 15153642 22121329 ACDelco® Part No. PF44 A1518C A1519C 41-985 GF626 — — 6-14 Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2 in this section. Any additional information from Owner Checks and Services on page 6-9 can be added on the following record pages. Also, you should retain all maintenance receipts. Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record 6-15 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 6-16 Section 7 Customer Assistance and Information Customer Assistance and Information ...............7-2 Customer Satisfaction Procedure ......................7-2 Online Owner Center ......................................7-3 Customer Assistance for Text Telephone (TTY) Users ...............................................7-4 Customer Assistance Offices ............................7-4 GM Mobility Program for Persons with Disabilities ..................................................7-5 Roadside Service ...........................................7-6 Courtesy Transportation ...................................7-7 Vehicle Data Collection and Event Data Records .....................................................7-9 Reporting Safety Defects ................................7-10 Reporting Safety Defects to the United States Government ..............................................7-10 Reporting Safety Defects to the Canadian Government ..............................................7-11 Reporting Safety Defects to General Motors .....7-11 Service Publications Ordering Information .........7-11 7-1 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Cadillac Customer Assistance Center, 24 hours a day, by calling 1-800-458-8006. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). 7-2 We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identiﬁcation Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) (cid:127) Dealership name and location (cid:127) Vehicle delivery date and present mileage When contacting Cadillac, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One ﬁrst if you have a concern. STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisﬁed with your new vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, you should ﬁle with the BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to ﬁling a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 Telephone: 1-800-955-5100 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Online Owner Center The Owner Center is a resource for your GM ownership needs. You can ﬁnd your speciﬁc vehicle information all in one place. The Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your speciﬁc vehicle, including tips and videos and an electronic version of this owner’s manual. (United States only) (cid:127) Keep track of your vehicle’s service history and maintenance schedule. Find GM dealers for service nationwide. (cid:127) Receive special promotions and privileges only available to members. (United States only) Refer to the web for updated information. To register your vehicle, visit www.MyGMLink.com. (United States) or My GM Canada within www.gmcanada.com (Canada). 7-3 (cid:127) From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022 From U.S. Virgin Islands: 1-800-496-9994 Fax Number: 313-381-0022 Canada – Customer Assistance General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112 Overseas – Customer Assistance Please contact the local General Motors Business Unit. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Cadillac by dialing: 1-800-833-CMCC (2622). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices Cadillac encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Cadillac, the letter should be addressed to Cadillac’s Customer Assistance Center. United States – Customer Assistance Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169 Detroit, MI 48232-5169 1-800-458-8006 1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112 Fax Number: 313-381-0022 7-4 Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) – Customer Assistance General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52-53 29 0 800 GM Mobility Program for Persons with Disabilities This program, available to qualiﬁed applicants, can reimburse you up to $1,000 toward eligible aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/ scooter lifts, etc.). This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The offer is available for a limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, see your GM dealer or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. All TTY users call 1-800-263-3830. 7-5 Roadside Service Cadillac’s exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner with the advantage of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician who can provide on-site service. Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs. Cadillac Roadside Service® can be reached by dialing 1-800-882-1112, 24 hours a day, 365 days a year. This service is provided at no charge for any warranty-covered situation and for a nominal charge if the Cadillac is no longer under warranty. Roadside Service is available only in the United States and Canada. Cadillac Owner Privileges™ Roadside Service provides several Cadillac Owner Privileges™ at “no charge,” throughout your Cadillac Warranty Period – 48 months/50,000 miles (80 000 km). Emergency Road Service is performed on site for the following situations: Towing Service (cid:127) Battery Jump Starting Lock Out Assistance Fuel Delivery Flat Tire Change (Covers change only) Trip Interruption – If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 48 months/50,000 miles (80 000 km) warranty period. Items covered are hotel, meals and rental car. 7-6 (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) Roadside Service Availability Wherever you drive in the United States or Canada, an advisor is available to assist you over the phone. A dealer technician, if available, can travel to your location within a 30 mile (50 km) radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Reaching Roadside Service Dial the toll-free Roadside Service number: 1-800-882-1112. An experienced Roadside Service Advisor will assist you and request the following information: (cid:127) A description of the problem (cid:127) Name, home address, home telephone number Location of your Cadillac and number you are calling from The model year, Vehicle Identiﬁcation Number (VIN), mileage and date of delivery Roadside Service for the Hearing or Speech Impaired Roadside Service is prepared to assist owners who have hearing difficulties or are speech impaired. Cadillac has installed special telecommunication devices called Text Telephone (TTY) in the Roadside Service Center. Any customer who has access to a (TTY) or a conventional teletypewriter can communicate with Cadillac by dialing from the United States or Canada 1-888-889-2438 – daily, 24 hours. Courtesy Transportation Cadillac has always exempliﬁed quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. 7-7 (cid:127) (cid:127) Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait Cadillac helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way or round trip shuttle service to a destination up to 10 miles from the dealership. 7-8 Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement (ﬁve days maximum) may be available for the use of public transportation such as taxi or bus. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses (ﬁve day maximum) may be available. Claim amounts should reﬂect actual costs and be supported by original receipts. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle you obtained if your vehicle is kept for a warranty repair. Reimbursement will be limited to a maximum of $40 a day and must be supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled Warranty and Owner Assistance Information furnished with each new vehicle provides detailed warranty coverage information. Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact you dealer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Vehicle Data Collection and Event Data Records Your vehicle, like other modern motor vehicles, has a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Your vehicle uses on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for airbag deployment and, if so equipped, to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in a crash or near crash event by computer systems commonly called event data recorders (EDR). In a crash or near crash event, computer systems, such as the Airbag Sensing and Diagnostic Module (SDM) in your vehicle may record information about the condition of the vehicle and how it was operated, such as engine speed, brake applications, throttle position, vehicle speed, seat belt usage, airbag readiness, airbag performance data, and the severity of a collision. This information has been used to improve vehicle crash performance and may be used to improve crash performance of future vehicles and driving safety. 7-9 Unlike the data recorders on many airplanes, these on-board systems do not record sounds, such as conversation of vehicle occupants. To read this information, special equipment is needed and access to the vehicle or the SDM is required. GM will not access information about a crash event or share it with others other than (cid:127) with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee, in response to an official request of police or similar government office, as part of GM’s defense of litigation through the discovery process, or as required by law. In addition, once GM collects or receives data, GM may use the data for GM research needs, (cid:127) make it available for research where appropriate conﬁdentiality is to be maintained and need is shown, or share summary data which is not tied to a speciﬁc vehicle with non-GM organizations for research purposes. Others, such as law enforcement, may have access to the special equipment that can read the information if they have access to the vehicle or SDM. If your vehicle is equipped with OnStar, please check the OnStar subscription service agreement or manual for information on its operations and data collection. Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. 7-10 (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the hotline. Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to: Transport Canada 330 Sparks Street Tower C Ottawa, Ontario K1A 0N5 Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-458-8006, or write: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169 Detroit, MI 48232-5169 In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: Customer Communication Centre, 163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. RETAIL SELL PRICE: $120.00 7-11 Current and Past Model Order Forms Service Publications are available for current and past model GM vehicles. To request an order form, please specify year and model name of the vehicle. ORDER TOLL FREE: 1-800-551-4123 Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: www.helminc.com Or you can write to: Helm, Incorporated P. O. Box 07130 Detroit, MI 48207 Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds. Transmission, Transaxle, Transfer Case Unit Repair Manual This manual provides information on unit repair service procedures, adjustments and speciﬁcations for GM transmissions, transaxles and transfer cases. RETAIL SELL PRICE: $50.00 Service Bulletins Service Bulletins give technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. In Canada, information pertaining to Product Service Bulletins can be obtained by contacting your General Motors dealer or by calling 1-800-GM-DRIVE (1-800-463-7483). Owner’s Information Owner publications are written speciﬁcally for owners and intended to provide basic operational information about the vehicle. The owner’s manual will include the Maintenance Schedule for all models. Owner’s Manual RETAIL SELL PRICE: $25.00 7-12 A Accessory Power Outlets ................................. 3-21 Adding Washer Fluid ....................................... 5-36 Additional Program Information ........................... 7-9 Additives, Fuel ................................................. 5-5 Add-On Electrical Equipment ........................... 5-108 Add-On Equipment .......................................... 4-52 Adjustable Throttle and Brake Pedal .................. 2-20 Adjusting the Speakers (Balance/Fade) .............. 3-69 After Off-Road Driving ..................................... 4-30 Air Bag Passenger Status Indicator ........................... 3-34 Readiness Light .......................................... 3-34 Air Bag Systems ............................................. 1-74 Adding Equipment to Your Air Bag-Equipped Vehicle ................................................... 1-86 How Does an Air Bag Restrain? .................... 1-80 Passenger Sensing System ........................... 1-82 Servicing Your Air Bag-Equipped Vehicle ......... 1-86 What Makes an Air Bag Inﬂate? .................... 1-80 What Will You See After an Air Bag Inﬂates? ........................................... 1-80 When Should an Air Bag Inﬂate? ................... 1-79 Where Are the Air Bags? .............................. 1-76 Air Cleaner/Filter, Engine ................................. 5-16 Air Conditioning .............................................. 3-26 Airbag Sensing and Diagnostic Module (SDM) ...... 7-9 All-Wheel Drive ............................................... 5-47 All-Wheel Drive (AWD) System ......................... 2-24 AM ............................................................... 3-96 Analog Clock .................................................. 3-21 Antenna, Diversity Antenna System ................... 3-99 Antenna, XM™ Satellite Radio Antenna System .......................................... 3-99 Anti-lock Brake System ..................................... 4-7 Anti-Lock Brake System Warning Light .............. 3-38 Appearance Care .......................................... 5-100 Care of Safety Belts ................................... 5-102 Chemical Paint Spotting .............................. 5-106 Cleaning the Inside of Your Vehicle .............. 5-100 Cleaning the Outside of Your Vehicle ............ 5-103 Finish Damage .......................................... 5-105 Sheet Metal Damage .................................. 5-105 Underbody Maintenance ............................. 5-106 Vehicle Care/Appearance Materials ............... 5-107 Weatherstrips ............................................ 5-102 Approaching a Hill .......................................... 4-22 Audio Output .................................................. 3-88 Audio System(s) ............................................. 3-65 Audio Steering Wheel Controls ...................... 3-95 Care of Your Cassette Tape Player ................ 3-97 Care of Your CD and DVD Player .................. 3-98 Care of Your CD Changer ............................ 3-98 Care of Your CDs and DVDs ........................ 3-98 CD Changer ............................................... 3-92 Chime Level Adjustment ............................... 3-99 Audio System(s) (cont.) Diversity Antenna System ............................. 3-99 Navigation/Radio System .............................. 3-80 Radio with Cassette and CD ......................... 3-66 Rear Seat Audio (RSA) ................................ 3-90 Setting the Time .......................................... 3-65 Theft-Deterrent Feature ................................ 3-95 Understanding Radio Reception ..................... 3-96 XM™ Satellite Radio Antenna System ............ 3-99 Automatic Climate Control System ..................... 3-22 Automatic Dimming Mirror Operation .................. 2-32 Automatic Headlamp System ............................ 3-14 Automatic Level Control ................................... 4-52 Automatic Transmission Fluid .......................................................... 5-18 Operation ................................................... 2-22 Backing Up .................................................... 4-60 Battery .......................................................... 5-40 BATTERY NOT CHARGING ............................. 3-59 Battery Replacement ......................................... 2-6 Battery Run-Down Protection ............................ 3-18 Before Leaving on a Long Trip ......................... 4-37 Before You Drive ............................................ 3-80 Before You Go Off-Roading .............................. 4-17 Bench Seat .................................................... 1-18 Bench Seat Split (50/50) .................................. 1-13 Bench Seat, Split (60/40) ................................. 1-10 Brake Parking ...................................................... 2-25 System Warning Light .................................. 3-37 Brake Adjustment ............................................ 5-40 Brake Fluid .................................................... 5-37 Brake Pedal, Throttle ....................................... 2-20 Brake Pedal Travel ......................................... 5-40 Brake Wear ................................................... 5-39 Brakes .......................................................... 5-37 Braking ........................................................... 4-6 Braking in Emergencies ..................................... 4-8 Break-In, New Vehicle ..................................... 2-18 Bucket Seats, Rear ......................................... 1-23 BUCKLE PASSENGER .................................... 3-62 BUCKLE SEATBELT ....................................... 3-62 Bulb Replacement ........................................... 5-53 Center High-Mounted Stoplamp (CHMSL) ........ 5-59 Front Turn Signal, Sidemarker and Daytime Running Lamps ........................................ 5-58 Halogen Bulbs ............................................ 5-54 Headlamp Aiming ........................................ 5-49 Headlamps ................................................. 5-54 High Intensity Discharge (HID) Lighting ........... 5-53 Replacement Bulbs ...................................... 5-60 Taillamps .................................................... 5-59 Buying New Tires ........................................... 5-76 C Cadillac Owner Privileges™ ............................... 7-6 California Fuel .................................................. 5-5 Canada – Customer Assistance .......................... 7-4 Canadian Owners ................................................ ii Capacities and Speciﬁcations .......................... 5-118 Carbon Monoxide ................... 4-40, 4-53, 2-13, 2-29 Care of Safety Belts .............................................. 5-102 Your Cassette Tape Player ............................ 3-97 Your CD and DVD Player ............................. 3-98 Your CD Changer ........................................ 3-98 Your CDs and DVDs .................................... 3-98 Cargo Cover .................................................. 2-45 Cargo Tie Downs ............................................ 2-46 Cassette Tape Messages ................................. 3-76 CD Adapter Kits ............................................. 3-77 CD Changer ................................................... 3-92 CD Changer Errors ......................................... 3-94 CD Functions ................................................. 3-93 CD Messages ................................................ 3-79 Center Console Storage Area ........................... 2-43 Center High-Mounted Stoplamp (CHMSL) ........... 5-59 Center Instrument Panel Fuse Block ................ 5-112 Center Passenger Position, Safety Belts ............. 1-40 Chains, Tires .................................................. 5-80 CHANGE ENGINE OIL .................................... 3-57 Charging System Light .................................... 3-36 Check Engine Light ......................................... 3-41 CHECK OIL LEVEL ......................................... 3-58 CHECK TIRE PRESSURE ............................... 3-64 CHECK WASHER FLUID ................................. 3-60 Checking Brake Fluid ...................................... 5-38 Checking Coolant ............................................ 5-23 Checking Engine Oil ........................................ 5-11 Checking Things Under the Hood ....................... 5-8 Checking Your Restraint Systems ...................... 1-87 Chemical Paint Spotting ................................. 5-106 Child Restraints Child Restraint Systems ............................... 1-55 Infants and Young Children ........................... 1-51 Lower Anchorages and Top Tethers for Children (LATCH System) .......................... 1-63 Older Children ............................................. 1-49 Securing a Child Restraint Designed for the LATCH System ................................... 1-65 Securing a Child Restraint in a Center Rear Seat Position ................................... 1-67 Securing a Child Restraint in a Rear Outside Seat Position ............................... 1-65 Securing a Child Restraint in the Right Front Seat Position ................................... 1-70 Child Restraints (cont.) Top Strap ................................................... 1-59 Top Strap Anchor Location ............................ 1-61 Where to Put the Restraint ........................... 1-58 .................................. 3-99 Chime Level Adjustment Cleaning Inside of Your Vehicle ................................. 5-100 Outside of Your Vehicle .............................. 5-103 Underbody Maintenance ............................. 5-106 Video Screen .............................................. 3-98 Weatherstrips ............................................ 5-102 Cleaning Aluminum or Chrome-Plated Wheels ... 5-105 Cleaning Exterior Lamps/Lenses ...................... 5-103 Cleaning Fabric/Carpet ................................... 5-100 Cleaning Glass Surfaces ................................ 5-102 Cleaning Interior Plastic Components ............... 5-101 Cleaning Leather ........................................... 5-101 Cleaning the Mirror ......................................... 2-33 Cleaning the Speaker Covers .......................... 5-102 Cleaning the Top of the Instrument Panel ......... 5-101 Cleaning the Windshield, Backglass and Wiper Blades ............................................ 5-104 Cleaning Tires .............................................. 5-105 Cleaning Vinyl .............................................. 5-101 Cleaning Wood Panels ................................... 5-102 Climate Control System Automatic ................................................... 3-22 Climate Controls Personalization .................... 3-30 Climate Control System (cont.) Outlet Adjustment ........................................ 3-27 Rear .......................................................... 3-28 Clock ............................................................ 3-21 Compass Calibration ....................................... 2-33 Compass Variance .......................................... 2-32 Content Theft-Deferrent .................................... 2-16 Control of a Vehicle .......................................... 4-5 Convenience Net ............................................ 2-44 Coolant Engine Temperature Gage ............................ 3-40 Heater, Engine ............................................ 2-21 Surge Tank Pressure Cap ............................. 5-24 Cooled Seats ........................................... 1-5, 1-10 Cooling System .............................................. 5-28 Cruise Control ................................................ 3-10 Cruise Control Light ........................................ 3-45 Cupholder(s) .................................................. 2-42 Current and Past Model Order Forms ................ 7-12 Customer Assistance Information Courtesy Transportation .................................. 7-7 Customer Assistance for Text Telephone (TTY) Users .............................................. 7-4 Customer Assistance Offices ........................... 7-4 Customer Satisfaction Procedure ..................... 7-2 GM Mobility Program for Persons with Disabilities ................................................ 7-5 Reporting Safety Defects to General Motors .... 7-11 Customer Assistance Information (cont.) Reporting Safety Defects to the Canadian Government ............................................ 7-11 Reporting Safety Defects to the United States Government ................................... 7-10 Roadside Service .......................................... 7-6 Service Publications Ordering Information ........ 7-11 Daytime Running Lamps .................................. 3-15 Defensive Driving ............................................. 4-2 Defogging and Defrosting ................................. 3-27 Delayed Locking ............................................... 2-9 Dinghy Towing ................................................ 4-46 Diversity Antenna System ................................. 3-99 Doing Your Own Service Work ........................... 5-3 Dolly Towing .................................................. 4-46 Dome Lamps ................................................. 3-17 Door Delayed Locking ........................................... 2-9 Locks .......................................................... 2-8 Power Door Locks ......................................... 2-9 Programmable Automatic Door Locks ............. 2-10 Rear Door Security Locks ............................. 2-12 Driver Position, Safety Belt ..................................... 1-32 DRIVER DOOR AJAR ..................................... 3-61 Driver Information Center (DIC) ......................... 3-46 DIC Operation and Displays .......................... 3-47 DIC Warnings and Messages ........................ 3-57 Driving At Night ..................................................... 4-31 City ........................................................... 4-35 Defensive ..................................................... 4-2 Drunken ....................................................... 4-2 Freeway ..................................................... 4-36 Hill and Mountain Roads .............................. 4-38 In Rain and on Wet Roads ........................... 4-32 Winter ........................................................ 4-40 Driving Across an Incline .................................. 4-27 Driving Downhill .............................................. 4-25 Driving in Mud, Sand, Snow or Ice .................... 4-29 Driving in Water .............................................. 4-30 Driving On Grades .......................................... 4-61 Driving on Off-Road Hills ................................. 4-21 Driving on Snow or Ice .................................... 4-40 Driving Through Deep Standing Water ............... 4-34 Driving Through Flowing Water ......................... 4-34 Driving Uphill .................................................. 4-23 Driving with a Trailer ....................................... 4-59 DVD Cleaning the Video Screen ........................... 3-98 Distortion .................................................... 3-96 Rear Seat Entertainment System ................... 3-80 DVD Player .................................................... 3-80 E Easy Exit Seat ............................................... 2-48 Electrical System Add-On Equipment ..................................... 5-108 Fuses and Circuit Breakers ......................... 5-109 Power Windows and Other Power Options .... 5-109 Windshield Wiper Fuses ............................. 5-109 Emissions Inspection and Maintenance Programs ................................................... 3-43 Engine Air Cleaner/Filter ......................................... 5-16 Battery ....................................................... 5-40 Check and Service Engine Soon Light ............ 3-41 Coolant ...................................................... 5-21 Coolant Heater ............................................ 2-21 Coolant Temperature Gage ........................... 3-40 Engine Compartment Overview ...................... 5-10 Exhaust ..................................................... 2-29 Fan Noise .................................................. 5-34 Oil ............................................................. 5-11 Overheating ................................................ 5-25 Starting ...................................................... 2-19 ENGINE COOLANT HOT ................................. 3-58 Engine Oil Additives ........................................ 5-14 ENGINE OVERHEATED .................................. 3-58 Entering or Exiting the Third Row Seats .............. 1-8 Entertainment System Cleaning the Video Screen ........................... 3-98 DVD Distortion ............................................ 3-96 Entry Lighting ................................................. 3-17 Environmental Concerns .................................. 4-19 Erasing HomeLink® Buttons .............................. 2-41 Event Data Records (EDR) ................................ 7-9 Exit Lighting ................................................... 3-17 Extender, Safety Belt ....................................... 1-48 Exterior Lamps ............................................... 3-13 Filter Engine Air Cleaner ...................................... 5-16 Finding a Program Type (PTY) Station (RDS and XM™) ......................................... 3-70 Finding a Station ............................................ 3-68 Finish Care .................................................. 5-103 Finish Damage ............................................. 5-105 Flash-to-Pass ................................................... 3-8 Flat Tire ........................................................ 5-80 Flat Tire, Changing ......................................... 5-81 Fluid Automatic Transmission ................................ 5-18 Power Steering ........................................... 5-35 Windshield Washer ...................................... 5-36 FM Stereo ..................................................... 3-96 Fog Lamps .................................................... 3-15 Folding the Seatback ....................................... 1-18 Folding the Seatbacks ............................. 1-13, 1-23 Folding the Seatbacks (60/40 Split Bench Seat) ............................... 1-11 Following Distance .......................................... 4-60 Front Axle ...................................................... 5-48 ............................................................... 5-4 Fuel Additives ...................................................... 5-5 California Fuel .............................................. 5-5 Filling a Portable Fuel Container ..................... 5-8 Filling Your Tank ........................................... 5-6 Fuels in Foreign Countries .............................. 5-6 Gage ......................................................... 3-46 Gasoline Octane ........................................... 5-4 Gasoline Speciﬁcations .................................. 5-5 Low Warning Light ....................................... 3-46 Fuel Information Button .................................... 3-49 FUEL LEVEL LOW ......................................... 3-60 Fuses Fuses and Circuit Breakers ......................... 5-109 Windshield Wiper ....................................... 5-109 Gage Engine Coolant Temperature ......................... 3-40 Fuel .......................................................... 3-46 Gage (cont.) Oil Pressure ............................................... 3-44 Speedometer .............................................. 3-33 Tachometer ................................................. 3-33 Transmission Temperature ............................. 3-40 Voltmeter Gage ........................................... 3-37 Garage Door Opener ....................................... 2-38 Gasoline Octane ........................................................ 5-4 Speciﬁcations ............................................... 5-5 Gate Operator and Canadian Programming ........ 2-40 Getting Familiar with Off-Road Driving ................ 4-19 Glove Box ..................................................... 2-42 GM Mobility Program for Persons with Disabilities .................................................... 7-5 Hazard Warning Flashers ................................... 3-6 Head Restraints ............................................... 1-7 Headlamp Aiming ....................................................... 5-49 Horizontal Aiming ......................................... 5-51 Vertical Aiming ............................................ 5-52 Headlamp High/Low-Beam Changer .................... 3-8 Headlamps .................................................... 5-54 Bulb Replacement ....................................... 5-53 Front Turn Signal, Sidemarker and Daytime Running Lamps ........................................ 5-58 Headlamps (cont.) Halogen Bulbs ............................................ 5-54 High Intensity Discharge (HID) Lighting ........... 5-53 Headphones ................................................... 3-86 Heated Seats .................................... 1-4, 1-5, 1-10 Heating ......................................................... 3-26 Highway Hypnosis ........................................... 4-38 Hill and Mountain Roads .................................. 4-38 Hitches .......................................................... 4-58 HomeLink® Transmitter .................................... 2-38 HomeLink® Transmitter, Programming ................ 2-38 Hood Checking Things Under .................................. 5-8 Release ....................................................... 5-9 Horn ............................................................... 3-7 How the System Works ................................... 3-20 How to Add Coolant to the Coolant Surge Tank ................................................. 5-30 How to Add Fluid ............................................ 5-21 How to Check ........................................ 5-19, 5-71 How to Check Lubricant ................................... 5-48 How to Check Power Steering Fluid .................. 5-35 How to Inspect ............................................... 5-16 How to Use This Manual ...................................... ii How to Wear Safety Belts Properly ................... 1-31 Hydroplaning .................................................. 4-34 If No Steam Is Coming From Your Engine .......... 5-27 If Steam Is Coming From Your Engine ............... 5-26 If the Light is Flashing ..................................... 3-42 If the Light Is On Steady ................................. 3-43 If You Are Caught in a Blizzard ......................... 4-42 If You Are Stuck in Sand, Mud, Ice or Snow ....... 4-44 If You Do Decide To Pull A Trailer ..................... 4-54 Ignition Positions ............................................. 2-18 Illuminated Visor Vanity Mirrors ......................... 2-15 Infants and Young Children, Restraints ............... 1-51 Inﬂation - Tire Pressure ................................... 5-70 Instrument Panel Cluster ....................................................... 3-32 Overview ..................................................... 3-4 Instrument Panel Brightness ............................. 3-16 Instrument Panel Fuse Block .......................... 5-110 Interior Lamps ................................................ 3-16 Jump Starting ................................................. 5-41 K KEYFOB X BATTERY LOW ............................. 3-63 Keyless Entry System ....................................... 2-4 Keys ............................................................... 2-3 Lamps Exterior ...................................................... 3-13 Interior ....................................................... 3-16 Lamps On Reminder ....................................... 3-15 Lap-Shoulder Belt ........................................... 1-32 LATCH System Child Restraints ........................................... 1-63 Securing a Child Restraint Designed for the LATCH System ................................... 1-65 Leaving Your Vehicle With the Engine Running ... 2-27 LEFT REAR DOOR AJAR ................................ 3-62 Liftgate/Liftglass .............................................. 2-13 Liftglass/Liftgate .............................................. 2-13 Light Air Bag Readiness ....................................... 3-34 Anti-Lock Brake System Warning ................... 3-38 Brake System Warning ................................. 3-37 Charging System ......................................... 3-36 Cruise Control ............................................. 3-45 Light (cont.) Low Fuel Warning ....................................... 3-46 Low Tire Pressure Warning Light ................... 3-39 Malfunction Indicator .................................... 3-41 Passenger Air Bag Status Indicator ................ 3-34 Safety Belt Reminder ................................... 3-33 Security ..................................................... 3-45 Tow/Haul Mode ........................................... 3-45 ................................................ 3-39 Traction Off Listening to a DVD ......................................... 3-79 Loading Your Vehicle ....................................... 4-47 Loading Your Vehicle for Off-Road Driving .......................................... 4-18 Lockout Protection .......................................... 2-12 Locks Delayed Locking ........................................... 2-9 Door ........................................................... 2-8 Lockout Protection ....................................... 2-12 Power Door .................................................. 2-9 Programmable Automatic Door Locks ............. 2-10 Rear Door Security Locks ............................. 2-12 Loss of Control ............................................... 4-16 LOW COOLANT LEVEL .................................. 3-58 Low Fuel Warning Light ................................... 3-46 Luggage Carrier .............................................. 2-43 Lumbar Power Controls ............................................. 1-4 M Maintenance Schedule Additional Required Services ........................... 6-6 At Each Fuel Fill ........................................... 6-9 At Least Once a Month .................................. 6-9 At Least Once a Year .................................. 6-10 Introduction .................................................. 6-2 Maintenance Footnotes .................................. 6-7 Maintenance Record .................................... 6-15 Maintenance Requirements ............................. 6-2 Normal Maintenance Replacement Parts ......... 6-14 Owner Checks and Services ........................... 6-9 Recommended Fluids and Lubricants ............. 6-12 Scheduled Maintenance ................................. 6-4 Using Your ................................................... 6-3 Your Vehicle and the Environment ................... 6-2 Maintenance When Trailer Towing ..................... 4-62 Making Turns ................................................. 4-60 Malfunction Indicator Light ................................ 3-41 Matching Transmitter(s) to Your Vehicle ............... 2-6 Memory Seat ................................................. 2-47 Message DIC Warnings and Messages ........................ 3-57 Mexico, Central America and Caribbean Islands/ Countries (Except Puerto Rico and U.S. Virgin Islands) – Customer Assistance ....................... 7-5 10 Mirrors Automatic Dimming Rearview with OnStar®, Compass and Temperature Display ............. 2-31 Outside Automatic Dimming Mirror with Curb View Assist ............................................. 2-35 Outside Convex Mirror ................................. 2-34 Outside Heated Mirrors ................................ 2-35 Outside Power Mirrors .................................. 2-33 MyGMLink.com ................................................ 7-3 Navigation/Radio System .................................. 3-80 New Vehicle Break-In ...................................... 2-18 Normal Maintenance Replacement Parts ............ 6-14 Odometer ...................................................... 3-33 Off-Road Recovery .......................................... 4-14 Oil Engine ....................................................... 5-11 Pressure Gage ............................................ 3-44 OIL LIFE RESET ............................................ 3-58 OIL PRESSURE LOW ..................................... 3-58 Older Children, Restraints ................................ 1-49 Online Owner Center ........................................ 7-3 OnStar® Personal Calling ................................. 2-37 OnStar® Services ............................................ 2-36 OnStar® Steering Wheel Controls ...................... 2-37 OnStar® System ............................................. 2-36 OnStar® Virtual Advisor .................................... 2-37 Operating Your All-Wheel-Drive Vehicle Off Paved Roads .............................................. 4-17 Other Warning Devices ...................................... 3-6 Outlet Adjustment ............................................ 3-27 Outside Automatic Dimming Mirror with Curb View Assist ..................................................... 2-35 Convex Mirror ............................................. 2-34 Heated Mirrors ............................................ 2-35 Power Mirrors ............................................. 2-33 Overheated Engine Protection Operating Mode ... 5-25 Overseas – Customer Assistance ........................ 7-4 Owner Checks and Services .............................. 6-9 Owners, Canadian ............................................... ii Owner’s Information ........................................ 7-12 Park Aid ........................................................ 3-18 Park (P) Shifting Into ................................................ 2-26 Shifting Out of ............................................ 2-28 Parking Assist ........................................................ 3-18 Brake ........................................................ 2-25 Over Things That Burn ................................. 2-29 Parking on Hills .............................................. 4-61 Passenger Air Bag Indicator ............................. 2-33 Passenger Air Bag Status Indicator ................... 3-34 PASSENGER DOOR AJAR .............................. 3-62 Passenger Sensing System .............................. 1-82 Passing ................................................. 4-14, 4-60 Passlock® ...................................................... 2-17 Personalization Button ..................................... 3-50 Personalization, Climate Controls ...................... 3-30 Plan Ahead When Possible ................................ 7-8 Playing a Cassette Tape .................................. 3-75 Playing a CD ................................................. 3-77 Playing the Radio ........................................... 3-67 Power Accessory Outlets ........................................ 3-21 Door Locks .................................................. 2-9 Electrical System ....................................... 5-109 Lumbar Controls ........................................... 1-4 Seat ............................................................ 1-3 Steering Fluid ............................................. 5-35 Windows .................................................... 2-15 Power Steering ............................................... 4-12 Programmable Automatic Door Locks ................. 2-10 Programming the HomeLink® Transmitter ........... 2-38 11 Questions and Answers About Safety Belts ......... 1-30 Radio Data System (RDS) ............................... 3-66 Radio Messages ............................................. 3-72 Radios .......................................................... 3-65 Care of Your Cassette Tape Player ................ 3-97 Care of Your CD and DVD Player .................. 3-98 Care of Your CD Changer ............................ 3-98 Care of Your CDs and DVDs ........................ 3-98 CD Changer ............................................... 3-92 Navigation/Radio System .............................. 3-80 Radio with Cassette and CD ......................... 3-66 Rear Seat Audio .......................................... 3-90 Setting the Time .......................................... 3-65 Theft-Deterrent ............................................ 3-95 Understanding Reception .............................. 3-96 RDS Messages .............................................. 3-71 Reaching Roadside Service ............................... 7-7 Reading Lamps .............................................. 3-17 REAR ACCESS OPEN .................................... 3-63 Rear Axle ...................................................... 5-47 Rear Climate Control System ............................ 3-28 12 Rear Door Security Locks ................................ 2-12 Rear Heated Seats ........................................... 1-9 Rear Safety Belt Comfort Guides ...................... 1-45 Rear Seat Armrest .......................................... 2-44 Rear Seat Audio Controls ................................. 3-91 Rear Seat Audio (RSA) .................................... 3-90 Rear Seat Entertainment System ....................... 3-80 Rear Seat Operation ......................................... 1-8 Rear Seat Outside Passenger Positions ............. 1-42 Rear Seat Passengers, Safety Belts .................. 1-42 Rear Storage Area .......................................... 2-44 Rear Window Defogger .................................... 3-27 Rearview Mirror, Automatic Dimming with OnStar®, Compass and Temperature Display ...................................................... 2-31 Reclining Seatbacks .......................................... 1-6 Reclining the Seatbacks ................................... 1-23 Recommended Fluids and Lubricants ................. 6-12 Recreational Vehicle Towing ............................. 4-46 REDUCED ENGINE POWER ........................... 3-59 Remote Control .............................................. 3-83 Remote Keyless Entry System ............................ 2-4 Remote Keyless Entry System Operation ............ 2-5 Removing the 50/50 Split Bench Seats .............. 1-15 Removing the Bench Seat ................................ 1-21 Removing the Flat Tire and Installing the Spare Tire .................................................. 5-86 Removing the Spare Tire and Tools ................... 5-82 REPLACE LIFTGATE FUSE ............................. 3-63 Replacement Bulbs ......................................... 5-60 Replacing Brake System Parts .......................... 5-40 Replacing Restraint System Parts After a Crash .............................................. 1-88 Replacing the 50/50 Split Bench Seat ................ 1-17 Replacing the Bench Seat ................................ 1-22 Reporting Safety Defects Canadian Government .................................. 7-11 General Motors ........................................... 7-11 United States Government ............................ 7-10 Reprogramming a Single HomeLink® Button ....... 2-41 Resetting Defaults ........................................... 2-41 Restraint System Check Checking Your Restraint Systems ................... 1-87 Replacing Restraint System Parts After a Crash ..................................................... 1-88 Resynchronization ............................................. 2-7 Retained Accessory Power (RAP) ...................... 2-19 Returning the Seat to an Upright Position ........... 1-20 Returning the Seatbacks to an Upright Position ... 1-25 Returning the Seats to an Upright Position ......... 1-12 Returning the Seat(s) to an Upright Position ....... 1-15 Right Front Passenger Position, Safety Belts ...... 1-40 RIGHT REAR DOOR AJAR .............................. 3-62 Road Sensing Suspension ................................. 4-9 Roadside Service ........................................................ 7-6 Roadside Service Availability .............................. 7-7 Roadside Service for the Hearing or Speech Impaired ...................................................... 7-7 Rocking Your Vehicle To Get It Out ................... 4-44 Running Your Engine While You Are Parked ....... 2-30 Safety Belt Safety Belts Reminder Light ............................................ 3-33 Care of .................................................... 5-102 Center Passenger Position ............................ 1-40 Driver Position ............................................ 1-32 How to Wear Safety Belts Properly ................ 1-31 Questions and Answers About Safety Belts ..... 1-30 Rear Safety Belt Comfort Guides for Children and Small Adults ......................... 1-45 Rear Seat Passengers ................................. 1-42 13 Safety Belts (cont.) Right Front Passenger Position ...................... 1-40 Safety Belt Extender .................................... 1-48 Safety Belt Use During Pregnancy ................. 1-39 Safety Belts Are for Everyone ....................... 1-26 Safety Chains ................................................. 4-58 Safety Warnings and Symbols .............................. iii Scanning the Terrain ....................................... 4-20 Scheduled Maintenance ..................................... 6-4 Seats 50/50 Split Bench Seat ................................. 1-13 60/40 Split Bench Seat ................................. 1-10 Bench Seat ................................................ 1-18 Bucket Seats, Rear ...................................... 1-23 Head Restraints ............................................ 1-7 Heated and Cooled Seats ...................... 1-5, 1-10 Heated Seats ............................................... 1-4 Heated Seats, Rear ....................................... 1-9 Memory ..................................................... 2-47 Power Lumbar .............................................. 1-4 Power Seats ................................................. 1-3 Rear Seat Operation ...................................... 1-8 Reclining Seatbacks ...................................... 1-6 Second Row .................................................. 1-68 Second Row – Lap-Shoulder Belt ...................... 1-40 Secondary Latch System ................................. 5-96 14 Securing a Child Restraint Center Rear Seat Position ............................ 1-67 Designed for the LATCH System ................... 1-65 Rear Outside Seat Position ........................... 1-65 Right Front Seat Position .............................. 1-70 Security Light ................................................. 3-45 Select Button ................................................. 3-57 Service ........................................................... 5-3 Adding Equipment to the Outside of Your Vehicle ..................................................... 5-4 Doing Your Own Work ................................... 5-3 Engine Soon Light ....................................... 3-41 Publications Ordering Information ................... 7-11 SERVICE 4WD ............................................... 3-59 SERVICE AIR BAG ......................................... 3-59 SERVICE BRAKE SYSTEM ............................. 3-59 Service Bulletins ............................................. 7-12 Service Manuals ............................................. 7-11 SERVICE RIDE CONTROL .............................. 3-60 SERVICE STABILITY ...................................... 3-64 SERVICE TIRE MONITOR ............................... 3-64 Setting Preset PTYs (RDS Only) ....................... 3-71 Setting Preset Stations .................................... 3-68 Setting the Time ............................................. 3-65 Setting the Tone (Bass/Treble) .......................... 3-69 Sheet Metal Damage ..................................... 5-105

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2004 Cadillac Escalade Owners Manual