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pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (5) Or every five years, whichever comes first. See Cooling System on page 10‑17.
Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve works properly, if the vehicle has one. Replace as needed.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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11-8
Service and Maintenance
Maintenance Schedule Additional Required Services - Severe
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
Change automatic transmission fluid. Change filter if serviceable.
Change transfer case fluid, if equipped with AWD. (4)
Change rear axle fluid, if equipped with limited
slip differential.
Except 2.0L Engine: Replace spark plugs. Inspect spark plug wires.
2.0L Engine Only: Replace spark plugs. Inspect spark plug wires.
Replace spark plugs. Inspect spark plug wires.
Drain, flush, and fill engine cooling system. (5)
Visually inspect accessory drive belts. (6)
Replace brake fluid. (7)
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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Service and Maintenance
11-9
Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve works properly, if the vehicle has one. Replace as needed.
(3) Or every four years, whichever comes first. (4) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (5) Or every five years, whichever comes first. See Cooling System on page 10‑17. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Or every 10 years, whichever comes first.
Special Application Services . Severe Commercial Use Vehicles Only: Lubricate chassis components every 5 000 km/3,000 mi.
. Have underbody flushing service
performed once a year.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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11-10
Service and Maintenance
Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.
Battery The battery supplies power to start the engine and operate any additional electrical accessories.
To avoid break-down or failure to start the vehicle, maintain a battery with full cranking power. Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.
Belts . Belts may need replacing if they
squeak or show signs of cracking or splitting. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.
Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include
chirping, grinding, or squealing noises, or difficulty stopping. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.
Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants on page 11‑13 for GM approved fluids. . Engine oil and windshield
washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.
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Service and Maintenance
11-11
Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.
Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need
attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,
your dealer can check the lamps and note any concerns.
Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include
steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.
. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs of leaking, blown seals, or damage, and can advise when service is needed.
Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money, fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the
rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire. Trained dealer technicians can inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.
Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care on page 10‑84 and Exterior Care on page 10‑81.
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Service and Maintenance
Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may
need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.
. Your dealer has the required equipment to ensure proper wheel alignment.
Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include
scratches, cracks, and chips. Trained dealer technicians can inspect the windshield and recommend proper replacement if needed.
Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber. Trained dealer technicians can check the wiper blades and replace them when needed.
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Service and Maintenance
11-13
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Usage
Engine Oil
Engine Coolant
Hydraulic Brake System
Windshield Washer
Hydraulic Clutch System
Manual Transmission
Automatic Transmission
Transfer Case (All-Wheel Drive)
Rear Axle (Non-Limited Slip
Differential)
Fluid/Lubricant
Use only engine oil licensed to the dexos1 specfication, or equivalent, of the proper SAE viscosity grade. ACDelco dexos1 Synthetic Blend is recommended. See Engine Oil on page 10‑11. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10‑18. DOT 3 Hydraulic Brake Fluid (GM Part No. 88863461, in Canada 88863462). Automotive windshield washer fluid that meets regional freeze protection requirements. DOT 3 Hydraulic Brake Fluid (GM Part No. 88863461, in Canada 88863462). DEXRON®-VI Automatic Transmission Fluid. DEXRON®-VI Automatic Transmission Fluid. Transfer Case Fluid (GM Part No. 88861950, in Canada 88861951). Gear DEXRON MTF 75W-90 (GM Part No. 88863089).
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Service and Maintenance
Usage
Fluid/Lubricant
Rear Axle (Limited Slip Differential) DEXRON LS Gear 75W-90 (GM Part No. 88862624, in
Rear Axle (All-Wheel Drive)
Chassis Lubrication
Key Lock Cylinders
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and
Release Pawl
Hood and Door Hinges
Weatherstrip Conditioning
Canada 88862625). Gear DEXRON MTF 75W-90 (GM Part No. 88863089). Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).
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Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part
GM Part Number
ACDelco Part Number
Service and Maintenance
11-15
Engine Air Cleaner/Filter Engine Oil Filter
2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine
Passenger Compartment Air Filter Spark Plugs
2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine
Wiper Blades
Driver Side – 55 cm (21.7 in) Passenger Side – 45 cm (17.7 in)
20857930
12640445
12640445
25177917
1335691612626906
12627160
1262256122905714
25882578A3178C
PF64
PF64PF2129
CF18541-116
41-115
41-109—
—
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Service and Maintenance
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance Stamp
Services Performed
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Date
Odometer Reading
Serviced By
Maintenance Stamp
Services Performed
Service and Maintenance
11-17
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11-18
Service and Maintenance
2 NOTES
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Technical Data
Vehicle Identification
Vehicle Identification
Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities and
Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.
Technical Data
12-1
Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle's engine code.
Service Parts Identification Label This label, on the load floor under the spare tire cover in the trunk, has the following information: . Vehicle Identification
Number (VIN).
. Model designation. . Paint information. . Production options and special
equipment.
Do not remove this label from the vehicle.
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Technical Data
Vehicle Data
Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑13 for more information.
Application
Air Conditioning Refrigerant
Cooling System– Engine
2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine
Engine Oil with Filter
2.0L L4 Engine RWD 2.0L L4 Engine AWD 2.5L L4 Engine 3.6L V6 Engine
Capacities
Metric
English
For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the
hood. See your dealer for more information.
7.6 L 6.6 L 10.2 L
4.7 L 5.7 L 4.7 L 5.7 L
8.0 qt 7.0 qt 10.8 qt
5.0 qt 6.0 qt 5.0 qt 6.0 qt
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Technical Data
12-3
Capacities
English 16.5 gal 0.8 qt 1.0 qt
6.4 qt 100 lb ft
Application
Fuel Tank Transfer Case – AWD Rear Axle (with limited slip) Transmission Fluid (Pan Removal and Filter Replacement)
6-Speed Automatic
Metric 62.5 L 0.8 L 1.0 L
6.0 L
Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
140 Y
Engine
VIN Code
Transmission
Engine Specifications
2.0L L4 Engine
2.5L L4 Engine 3.6L V6 Engine
Automatic
Manual
Automatic Automatic
Spark Plug Gap 0.9 mm (0.035 in)
1.1 mm (0.043 in) 1.1 mm (0.043 in)
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12-4
Technical Data
Engine Drive Belt Routing
2.0L and 2.5L L4 Engines
3.6L V6 Engine
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Customer Information
Customer Information
Customer Satisfaction Procedure (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) . . . . . . . . . . . . . . . 13-5
Online Owner Center . . . . . . . . 13-6
GM Mobility ReimbursementProgram (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service
Appointments (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-13
Courtesy Transportation
Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-14
Service Publications
Ordering Information . . . . . . 13-17
Reporting Safety Defects Reporting Safety Defects to
the United States Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
the Canadian Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-19
Vehicle Data Recording and Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar® . . . . . . . . . . . . . . . . . . . . 13-20
Infotainment System . . . . . . . . 13-21
Radio FrequencyIdentification (RFID) . . . . . . . 13-21
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-21
Customer Information
13-1
Customer Information
Customer Satisfaction Procedure (U.S. and Canada) Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of your dealership or the general manager.
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Customer Information
If after contacting a
STEP TWO: member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call the Cadillac Customer Assistance Center at 1-800-458-8006. In Canada, call the Canadian Cadillac Customer Care Centre at 1-888-446-2000. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification
Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
. Dealership name and location. . Vehicle delivery date and
present mileage.
When contacting Cadillac, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within
40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge mediation/arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
Customer Information
13-3
Customer Satisfaction Procedure (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details. Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments.
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Customer Information
However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your continual satisfaction.
STEP TWO If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: . Name . Address . Phone number . Model year . Brand . Vehicle Identification
Number (VIN)
. Mileage . Delivery date . Description of the problem . Dealership name . Dealership address See Customer Assistance Offices (U.S. and Canada) on page 13‑4 or Customer Assistance Offices (Mexico) on page 13‑5.
Customer Assistance Offices (U.S. and Canada) Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: United States and Puerto Rico Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com 1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Service: 1-800-882-1112
From U.S. Virgin Islands: 1-800-496-9994Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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Canada General Motors of Canada Limited Canadian Cadillac Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Service: 1-800-882-1112
Overseas Please contact the local General Motors Business Unit.Customer Assistance Offices (Mexico) To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: [email protected]. Mexico
From Mexico City 5329-0816
From Other Mexico Locations 01-800-466-0816
United States and Canada 1-866-466-8195
Costa Rica 00-800-052-1005
Guatemala 1-800-999-5252
Panama 00-800-052-0001
Dominican Republic 1-888-751-5301Customer Information
13-5
El Salvador 800-6273
Honduras 800-0122-6101Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Cadillac by dialing: 1-800-833-2622. TTY users in Canada can dial 1-800-263-3830.
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Customer Information
Online Owner Center
Online Owner Experience (U.S.) my.cadillac.com The Cadillac online owner experience is a one-stop resource that allows interaction with Cadillac and keeps important vehicle-specific information in one place.
Membership Benefits E (Vehicle Information): Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information): View maintenance schedules, required alerts, OnStar onboard vehicle diagnostic information, and schedule service appointments. I (Service History): View printable dealer-recorded service records and self-recorded service records.
D (Preferred Dealer Information): Select a preferred dealer and view dealer location, maps, phone numbers, and hours. J (Warranty Tracking Information): Track the vehicle’s warranty information. J (Recall Information): View active recalls or search by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) on page 12‑1. H (Other Account Information): View GM Card, SiriusXM Satellite radio, and OnStar account information. F (Live Chat Support): Chat live with online help representatives. Visit my.cadillac.com to register your vehicle.
Cadillac Owner Centre (Canada) cadillacowner.ca Take a trip to the Cadillac Owner Centre: . Chat live with online help
representatives.
. Use the Vehicle Tools section. . Access third party enthusiast
sites and social media networks. Locate owner resources such as lease-end, financing, and warranty information.
. Retrieve favorite articles,
quizzes, tips, and multimedia galleries organized into the Features and Auto Care Sections.
. Download owner manuals.
Find Cadillac-recommended maintenance services.
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GM Mobility Reimbursement Program (U.S. and Canada)
This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935.
Customer Information
13-7
General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
Roadside Service (Mexico) As a new owner, your vehicle is automatically enrolled in the Roadside Assistance program. The services are available at no cost under the terms and conditions of the program. The Roadside Assistance program is not part of, or included, in the coverage provided by the new vehicle limited warranty. Roadside Assistance provides assistance to the driver and passengers while driving the vehicle within your city of residence or on any passable road in Mexico, the United States, and Canada. Services are subject to the
limitations described in the following pages. Program coverage varies by country. Roadside Assistance is available 24 hours a day, 365 days of the year. This program expires two years from the date of the invoice for the vehicle, regardless of vehicle mileage and changes in vehicle ownership. For more information about the renewal of this program at the end of its term, contact the Cadillac Customer Assistance Center at 01-800-466-0805.
Services Provided
Flat Tire Change: If unable to change a flat tire, Roadside Assistance will provide towing service to the nearest authorized Cadillac dealership. It is the owner's responsibility for the repair or replacement of the tire.
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Customer Information
This service is limited to the transfer of the vehicle to the repair facility.
. Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service to unlock the vehicle if you are locked out.
. Battery Jump Start: Service to
jump start a dead battery. *Emergency Messages: Transmission of urgent phone messages. *Emergency Calls: Call for emergency services. *Dealership Location Assistance: Information regarding addresses and telephone numbers for Cadillac dealers.
. Emergency Towing: Tow to the
nearest dealer for warranty service if the vehicle cannot be driven. If the vehicle is involved in an accident during the commission of a crime, administrative violation, or breach of traffic regulations, Roadside Assistance will not provide service. When the vehicle is not accessible to be towed, all maneuvers required to access it will be at the owner's expense. If the vehicle is in another city outside of your residence, Roadside Assistance is limited to moving the vehicle to the nearest dealer. If you would like the vehicle moved to a different dealer, you will be asked to cover the difference in cost at the time of the move.
If the vehicle cannot be received by the nearest Cadillac dealer due to scheduling conflicts, the vehicle will be taken to a safe place where it will remain for up to 48 hours until it can be taken to the dealer. If the storage costs exceed the amount authorized, the owner is responsible to pay the difference at the time of service. Contact Roadside Assistance for more information on authorized amounts. *Trip Interruption: This service is provided if you are prevented from further usage of your vehicle while traveling and it is not possible for the nearest Cadillac dealership to repair the vehicle the same day, requiring the vehicle to stay at the dealership for a night or more. If this happens, in addition to the previously listed services and prior to confirmation by the dealership, you are entitled to choose one of the following alternatives, within the limits of
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Customer Information
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existing Roadside Assistance program guidelines. If the costs exceed the amount authorized for these services, you must pay the difference at the time of service. Roadside Assistance will coordinate hotel accommodations for all vehicle travelers for up to two nights. A rental car will be provided for up to two days and the vehicle must be returned to its original destination, excluding vehicles with a carrying capacity greater than 3.5 tons. Complimentary Transportation: If you prefer to continue your trip to the intended destination or return to your place of residence, and the trip requires more than eight hours driving on the road, transportation for the driver and passengers by first class bus or coach commercial airline will be provided to a location chosen by Roadside
Assistance, depending on availability at the chosen destination. Restrictions apply based on vehicle specifications. If you are on the road, taxi service to the nearest bus station or airport will be provided. *Complimentary Transportation for Vehicle Pick Up: Transportation to pick up your vehicle after repairs are complete. Once the dealer has reported that the vehicle has been repaired, Roadside Assistance will provide bus or commercial airline one-way service (subject to availability) for the person designated by you to collect your vehicle at the dealership's location if you or the designated person are not in the same town or city as the dealership.
*These services are not provided for U.S. or Canada residents. All services provided in the U.S. and
Canada are at the owner's expense and will be reimbursed by Roadside Assistance.
Services Not Included in Roadside Assistance Roadside Assistance does not cover or reimburse services for the following: . Events caused by fraud or bad
faith by the driver.
. Vehicle immobilization situations
due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.
. Vehicle immobilization situations
arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.
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. Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services. Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.
. Any damage to the vehicle
without intent, derived from the services provided.
. Cost of towing a trailer when
choosing a Cadillac dealer that is nearest to the temporary storage facility for the disabled vehicle.
. Cost of all maneuvers required to access the vehicle when it is not available to be towed.
. Cost of fuel provided.
Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.
Contacting Roadside Assistance Roadside Assistance services are of no cost to you and available 24 hours a day, 365 days a year. Costs are only incurred in situations that exceed the limits of the program, some of which are listed previously in this section. To contact Roadside Assistance by phone, use the following numbers:
Mexico 01-800-466-0805
United States 1-866-466-8906
Canada 1-800-268-6800
E-mail [email protected]
Cadillac reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.
Roadside Service (U.S. and Canada) U.S.: 1-800-224-1400. Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. Calling for Service When calling Roadside Service, have the following information ready: . Your name, home address, and
home telephone number. Telephone number of your location. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
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. Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided up to 6 years/ 110 000 km (70,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Service is not a part of the New Vehicle Limited Warranty. Cadillac and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Service program at any time without notification. Cadillac and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the
claims are made too often, or the same type of claim is made many times. Cadillac Owner Privileges™ . Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the nearest Cadillac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow.
Flat Tire Change: Service to change a flat tire with a spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is your responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery. Trip Interruption Benefits and Service: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 6 years/110 000 km (70,000 mi) Powertrain warranty period. Items considered are hotel, meals, and rental car.
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Cadillac Technician Roadside Service (U.S. Only) Cadillac's exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner in the United States with the advantage of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician who can provide on-site service. A dealer technician will travel to your location within a 30-mile radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs.
Services Not Included in Roadside Service
Impound towing caused by violation of any laws. Legal fines.
. Mounting, dismounting,
or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.
Services Specific to Canadian-Purchased Vehicles Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required.
Trip Interruption Benefits and Service: Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Service advisor will help you make arrangements and explain how to receive payment.
. Alternative Service: If
assistance cannot be provided right away, the Roadside Service advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Service. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
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Scheduling Service Appointments (U.S. and Canada) When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
Courtesy Transportation Program (U.S. and Canada) To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer one of the following:
Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
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Public Transportation or Fuel Reimbursement If the vehicle requires overnight warranty repairs, and public transportation is used instead of your dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for
