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If an air freshener comes in contact with any plastic or painted surface in the vehicle, blot immediately and clean with a soft cloth dampened with a mild soap solution. Damage caused by air fresheners would not be covered by the vehicle warranty. Cargo Cover and Convenience Net Wash with warm water and mild detergent. Do not use chlorine bleach. Rinse with cold water, and then dry completely.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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10-88
Vehicle Care
Floor Mats
{ WARNING
If a floor mat is the wrong size or is not properly installed, it can interfere with the pedals. Interference with the pedals can cause unintended acceleration and/or increased stopping distance which can cause a crash and injury. Make sure the floor mat does not interfere with the pedals.
Use the following guidelines for proper floor mat usage.
The original equipment floor mats were designed for your vehicle. If the floor mats need replacing, it is recommended that GM certified floor mats be purchased. Non-GM floor mats may not fit properly and may interfere with the pedals. Always check that the floor mats do not interfere with the pedals. . Use the floor mat with the
correct side up. Do not turn it over.
. Do not place anything on top of
the driver side floor mat.
. Use only a single floor mat on
the driver side.
. Do not place one floor mat on
top of another.
The driver side floor mat is held in place by button-type retainers.
Removing and Replacing the Floor Mats
1. Pull up on the rear of the floor mat to unlock the retainers and remove.
2. Reinstall by lining up the floor mat retainer openings over the carpet retainers and snap into position.
3. Make sure the floor mat is properly secured in place.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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Service and Maintenance
11-1
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . 11-13
Maintenance Replacement
Parts . . . . . . . . . . . . . . . . . . . . . . 11-15
Maintenance Records
Maintenance Records . . . . . . 11-16
Service and Maintenance
General Information
General Information . . . . . . . . . . 11-1
Cadillac Premium Care Maintenance
Cadillac Premium Care
Maintenance . . . . . . . . . . . . . . . 11-3
Maintenance Schedule
Maintenance Schedule . . . . . . . 11-3
Special Application Services
Special Application
Services . . . . . . . . . . . . . . . . . . . . 11-9
Additional Maintenance and Care
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . 11-10
General Information Your vehicle is an important investment. This section describes the required maintenance for the vehicle. Follow this schedule to help protect against major repair expenses resulting from neglect or inadequate maintenance. It may also help to maintain the value of the vehicle if it is sold. It is the responsibility of the owner to have all required maintenance performed. Your dealer has trained technicians who can perform required maintenance using genuine replacement parts. They have up‐to‐date tools and equipment for fast and accurate diagnostics. Many dealers have extended evening and Saturday hours, courtesy transportation, and online scheduling to assist with service needs.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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11-2
Service and Maintenance
Your dealer recognizes the importance of providing competitively priced maintenance and repair services. With trained technicians, the dealer is the place for routine maintenance such as oil changes and tire rotations and additional maintenance items like tires, brakes, batteries, and wiper blades. Notice: Damage caused by improper maintenance can lead to costly repairs and may not be covered by the vehicle warranty. Maintenance intervals, checks, inspections, recommended fluids, and lubricants are important to keep the vehicle in good working condition. The Tire Rotation and Required Services are the responsibility of the vehicle owner. It is recommended to have your dealer perform these services every 12 000 km/7,500 mi. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions.
Because of the way people use vehicles, maintenance needs vary. There may need to be more frequent checks and services. The Additional Required Services ‐ Normal are for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 9‑11.
. Are driven on reasonable road
surfaces within legal driving limits.
. Use the recommended fuel. See
Recommended Fuel on page 9‑64.
Refer to the information in the Maintenance Schedule Additional Required Services ‐ Normal chart. The Additional Required Services ‐ Severe are for vehicles that are: . Mainly driven in heavy city traffic
in hot weather.
. Mainly driven in hilly or
mountainous terrain.
Frequently towing a trailer.
. Used for high speed or
competitive driving.
. Used for taxi, police, or delivery
service.
Refer to the information in the Maintenance Schedule Additional Required Services ‐ Severe chart.
{ WARNING
Performing maintenance work can be dangerous and can cause serious injury. Perform maintenance work only if the required information, proper tools, and equipment are available. If they are not, see your dealer to have a trained technician do the work. See Doing Your Own Service Work on page 10‑4.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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Cadillac Premium Care Maintenance Your vehicle comes with the Cadillac Premium Care Maintenance. It is a maintenance program that covers select maintenance services during the first 4 years or 80 000 km (50,000 mi), whichever comes first. Cadillac Premium Care Maintenance covers routine maintenance services, when scheduled in accordance with the owner manual, including: . Oil changes based on the
vehicle's oil life monitor system. Tire rotation every 12 000 km (7,500 mi).
Service and Maintenance
11-3
. Engine air cleaner filter
replacement.
. Passenger compartment air filter
replacement.
. Multi‐point vehicle inspection
(MPVI) performed by a qualified technician.
Cadillac requires that all Cadillac Premium Care Maintenance services be performed by a Cadillac authorized service dealer.
Maintenance Schedule
Owner Checks and Services
At Each Fuel Stop . Check the engine oil level. See
Engine Oil on page 10‑11.
Once a Month . Check the tire inflation
pressures. See Tire Pressure on page 10‑50. Inspect the tires for wear. See Tire Inspection on page 10‑56.
. Check the windshield washer
fluid level. See Washer Fluid on page 10‑23.
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11-4
Service and Maintenance
Engine Oil Change When the CHANGE ENGINE OIL SOON message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System on page 10‑13.
Tire Rotation and Required Services Every 12 000 km/ 7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation on page 10‑57. . Check engine oil level and oil
life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil on page 10‑11 and Engine Oil Life System on page 10‑13.
. Check engine coolant level. See Engine Coolant on page 10‑18. . Check windshield washer fluid
level. See Washer Fluid on page 10‑23.
. Visually inspect windshield wiper
blades for wear, cracking, or contamination. See Exterior Care on page 10‑81. Replace worn or damaged wiper blades. See Wiper Blade Replacement on page 10‑30.
. Check tire inflation pressures.
See Tire Pressure on page 10‑50. Inspect tire wear. See Tire Inspection on page 10‑56.
. Visually check for fluid leaks.
Inspect engine air cleaner filter. See Engine Air Cleaner/Filter on page 10‑16. Inspect brake system.
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. Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear. See Exterior Care on page 10‑81.
. Check restraint system
components. See Safety System Check on page 3‑18.
. Visually inspect fuel system for
damage or leaks.
. Visually inspect exhaust system
and nearby heat shields for loose or damaged parts. Lubricate body components. See Exterior Care on page 10‑81.
Service and Maintenance
11-5
. Check starter switch. See Starter
. Check accelerator pedal for
Switch Check on page 10‑28. . Check automatic transmission shift lock control function. See Automatic Transmission Shift Lock Control Function Check on page 10‑29.
. Check ignition transmission lock.
See Ignition Transmission Lock Check on page 10‑29.
. Check parking brake and
automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check on page 10‑29.
damage, high effort, or binding. Replace if needed.
. Visually inspect gas strut for
signs of wear, cracks, or other damage. Check the hold open ability of the strut. See your dealer if service is required. . Check tire sealant expiration
date, if equipped. See Tire Sealant and Compressor Kit on page 10‑67. Inspect sunroof track and seal, if equipped. See Sunroof on page 2‑23.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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11-6
Service and Maintenance
Additional Required Services
Maintenance Schedule Additional Required Services - Normal
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
Except 2.0L Engine: Replace spark plugs. Inspect spark plug wires.
2.0L Engine Only: Replace spark plugs. Inspect spark plug wires.
Change automatic transmission fluid. Change
filter if serviceable.
Change transfer case fluid, if equipped with
AWD. (4)
Change rear axle fluid, if equipped with limited
slip differential.
Drain, flush, and fill engine cooling system. (5)
Visually inspect accessory drive belts. (6)
Replace brake fluid. (7)
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Service and Maintenance
11-7
(6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Or every 10 years, whichever comes first.
(3) Or every four years, whichever comes first. (4) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (5) Or every five years, whichever comes first. See Cooling System on page 10‑17.
Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve works properly, if the vehicle has one. Replace as needed.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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11-8
Service and Maintenance
Maintenance Schedule Additional Required Services - Severe
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
Change automatic transmission fluid. Change filter if serviceable.
Change transfer case fluid, if equipped with AWD. (4)
Change rear axle fluid, if equipped with limited
slip differential.
Except 2.0L Engine: Replace spark plugs. Inspect spark plug wires.
2.0L Engine Only: Replace spark plugs. Inspect spark plug wires.
Replace spark plugs. Inspect spark plug wires.
Drain, flush, and fill engine cooling system. (5)
Visually inspect accessory drive belts. (6)
Replace brake fluid. (7)
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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Service and Maintenance
11-9
Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve works properly, if the vehicle has one. Replace as needed.
(3) Or every four years, whichever comes first. (4) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (5) Or every five years, whichever comes first. See Cooling System on page 10‑17. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Or every 10 years, whichever comes first.
Special Application Services . Severe Commercial Use Vehicles Only: Lubricate chassis components every 5 000 km/3,000 mi.
. Have underbody flushing service
performed once a year.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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11-10
Service and Maintenance
Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.
Battery The battery supplies power to start the engine and operate any additional electrical accessories.
To avoid break-down or failure to start the vehicle, maintain a battery with full cranking power. Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.
Belts . Belts may need replacing if they
squeak or show signs of cracking or splitting. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.
Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include
chirping, grinding, or squealing noises, or difficulty stopping. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.
Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants on page 11‑13 for GM approved fluids. . Engine oil and windshield
washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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Service and Maintenance
11-11
Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.
Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need
attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,
your dealer can check the lamps and note any concerns.
Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include
steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.
. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs of leaking, blown seals, or damage, and can advise when service is needed.
Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money, fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the
rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire. Trained dealer technicians can inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.
Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care on page 10‑84 and Exterior Care on page 10‑81.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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11-12
Service and Maintenance
Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may
need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.
. Your dealer has the required equipment to ensure proper wheel alignment.
Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include
scratches, cracks, and chips. Trained dealer technicians can inspect the windshield and recommend proper replacement if needed.
Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber. Trained dealer technicians can check the wiper blades and replace them when needed.
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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Service and Maintenance
11-13
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Usage
Engine Oil
Engine Coolant
Hydraulic Brake System
Windshield Washer
Hydraulic Clutch System
Manual Transmission
Automatic Transmission
Transfer Case (All-Wheel Drive)
Rear Axle (Non-Limited Slip
Differential)
Fluid/Lubricant
Use only engine oil licensed to the dexos1 specfication, or equivalent, of the proper SAE viscosity grade. ACDelco dexos1 Synthetic Blend is recommended. See Engine Oil on page 10‑11. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10‑18. DOT 3 Hydraulic Brake Fluid (GM Part No. 88863461, in Canada 88863462). Automotive windshield washer fluid that meets regional freeze protection requirements. DOT 3 Hydraulic Brake Fluid (GM Part No. 88863461, in Canada 88863462). DEXRON®-VI Automatic Transmission Fluid. DEXRON®-VI Automatic Transmission Fluid. Transfer Case Fluid (GM Part No. 88861950, in Canada 88861951). Gear DEXRON MTF 75W-90 (GM Part No. 88863089).
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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11-14
Service and Maintenance
Usage
Fluid/Lubricant
Rear Axle (Limited Slip Differential) DEXRON LS Gear 75W-90 (GM Part No. 88862624, in
Rear Axle (All-Wheel Drive)
Chassis Lubrication
Key Lock Cylinders
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and
Release Pawl
Hood and Door Hinges
Weatherstrip Conditioning
Canada 88862625). Gear DEXRON MTF 75W-90 (GM Part No. 88863089). Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part
GM Part Number
ACDelco Part Number
Service and Maintenance
11-15
Engine Air Cleaner/Filter Engine Oil Filter
2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine
Passenger Compartment Air Filter Spark Plugs
2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine
Wiper Blades
Driver Side – 55 cm (21.7 in) Passenger Side – 45 cm (17.7 in)
20857930
12640445
12640445
25177917
1335691612626906
12627160
1262256122905714
25882578A3178C
PF64
PF64PF2129
CF18541-116
41-115
41-109—
—
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11-16
Service and Maintenance
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance Stamp
Services Performed
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
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Date
Odometer Reading
Serviced By
Maintenance Stamp
Services Performed
Service and Maintenance
11-17
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11-18
Service and Maintenance
2 NOTES
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Technical Data
Vehicle Identification
Vehicle Identification
Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities and
Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.
Technical Data
12-1
Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle's engine code.
Service Parts Identification Label This label, on the load floor under the spare tire cover in the trunk, has the following information: . Vehicle Identification
Number (VIN).
. Model designation. . Paint information. . Production options and special
equipment.
Do not remove this label from the vehicle.
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12-2
Technical Data
Vehicle Data
Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑13 for more information.
Application
Air Conditioning Refrigerant
Cooling System– Engine
2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine
Engine Oil with Filter
2.0L L4 Engine RWD 2.0L L4 Engine AWD 2.5L L4 Engine 3.6L V6 Engine
Capacities
Metric
English
For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the
hood. See your dealer for more information.
7.6 L 6.6 L 10.2 L
4.7 L 5.7 L 4.7 L 5.7 L
8.0 qt 7.0 qt 10.8 qt
5.0 qt 6.0 qt 5.0 qt 6.0 qt
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Technical Data
12-3
Capacities
English 16.5 gal 0.8 qt 1.0 qt
6.4 qt 100 lb ft
Application
Fuel Tank Transfer Case – AWD Rear Axle (with limited slip) Transmission Fluid (Pan Removal and Filter Replacement)
6-Speed Automatic
Metric 62.5 L 0.8 L 1.0 L
6.0 L
Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
140 Y
Engine
VIN Code
Transmission
Engine Specifications
2.0L L4 Engine
2.5L L4 Engine 3.6L V6 Engine
Automatic
Manual
Automatic Automatic
Spark Plug Gap 0.9 mm (0.035 in)
1.1 mm (0.043 in) 1.1 mm (0.043 in)
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12-4
Technical Data
Engine Drive Belt Routing
2.0L and 2.5L L4 Engines
3.6L V6 Engine
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Customer Information
Customer Information
Customer Satisfaction Procedure (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) . . . . . . . . . . . . . . . 13-5
Online Owner Center . . . . . . . . 13-6
GM Mobility ReimbursementProgram (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service
Appointments (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-13
Courtesy Transportation
Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-14
Service Publications
Ordering Information . . . . . . 13-17
Reporting Safety Defects Reporting Safety Defects to
the United States Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
the Canadian Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-19
Vehicle Data Recording and Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar® . . . . . . . . . . . . . . . . . . . . 13-20
Infotainment System . . . . . . . . 13-21
Radio FrequencyIdentification (RFID) . . . . . . . 13-21
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-21
Customer Information
13-1
Customer Information
Customer Satisfaction Procedure (U.S. and Canada) Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of your dealership or the general manager.
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13-2
Customer Information
