2001 Buick Park Avenue Owners Manual

Usage Underhood Lamp, L PK/ Sidemarker, L Park/Turn Lamp, SBM, L Tail Signal Lamp, L Tail/Stoplamp, L Rear Sidemarker Rt Pk/Sidemarker Lamp, Rt PK/Turn Lamp, Rt Tail/Sign Lamp, Rt Tail/Stoplamp, Rt Rear Sidemarker, Stop/Taillamp, Tail/Signal Lamp, License Lamp, RFA Run/Accessory Wiper Motor Not Used Wiper Switch, RFA, Rain Sense EC Mirror, Back-Up Lamps

Fuse IGN SEN

ELC

ABS HVAC

CR CONT HUD CSTR/SBM

6-68

Instrument Panel Bussed Electrical Center (BEC)

Underhood Fuse Block

Fuse PERIM LP ACCY IGN 3

Usage Perimeter Lamps Accessory Ignition 3

There are additional fuses located on the passenger’s side of the engine compartment. To check the fuses in this underhood fuse center, turn the knob counterclockwise and remove the cover. There is a chart inside the cover that explains the features and controls governed by each fuse and relay.

6-69

Minifuses

10
11
12

13

14
15
16
17
18
19
20
21
22
23

Usage AC Clutch Ignition Feed Horn Relay Spare Spare Injectors #1-6
C-31
Right High Beam Spare Left High Beam Spare Right Low Beam Left Low Beam Stop Fuel Pump Relay (Wire in BEC) Run/CRK PCM

Minifuses

Usage Air Sol SBM, LCM Turn Signal Pre-Oxygen Sensor, Post-Oxygen Sensor Air Bag (SIR) PCM

6-70

Minifuses

24
25
26
27
28

Mini Relays

29
30
31
32
33
34
35

Usage Parking Lamp Hazard Flashers Spare Spare ABS #2
Usage Ignition Horn Cool Fan #2
Starter Air Pump Cool Fan SP Cool Fan 1

Micro Relays

36
37

Maxifuses

38
39
40
41
42
43
44
45
46

Usage A/C CLU Fuel Pump Usage Bat #1
Blower Motor Cool Fan 2
Headlamp BAT #2
Ignition Starter ABS Fuse Puller

6-71

Removing the Rear Seat Cushion

To Reinstall the Rear Seat Cushion

NOTICE:

A fuse center is located under the rear seat cushion. To help avoid damage to the fuse center, be careful when removing or reinstalling the seat cushion.

To Remove the Rear Seat Cushion 1. Pull up on the front of the cushion to release the

front hooks.

2. Pull the cushion up and out toward the front

of the vehicle.

6-72

CAUTION:

A safety belt that isn’t properly routed through the seat cushion or is twisted won’t provide the protection needed in a crash. If the safety belt hasn’t been routed through the seat cushion at all, it won’t be there to work for the next passenger. The person sitting in that position could be badly injured. After reinstalling the seat cushion, always check to be sure that the safety belts are properly routed and are not twisted.

1. Buckle the center passenger position safety belt, then

route the safety belts through the proper slots in the seat cushion. Don’t let the safety belts get twisted.

2. Slide the rear of the cushion up and under the

seatback so the rear locating guides hook into the wire loops on the back frame.

3. With the seat cushion lowered, push rearward and

then press down on the seat cushion until the spring locks on both ends engage.

4. Check to make sure the safety belts are properly

routed and that no portion of any safety belt is trapped under the seat. Also make sure the seat cushion is secured.

6-73

Rear Compartment Fuse Block Additional fuses are located in the fuse center under the rear seat.

Mini Relay

Usage Heated Backlite

6-74

Micro Relays

Circuit Breakers

Minifuses

10
11
12
13
14

Usage RAP Trunk Release ELC Usage

Power Seat ELC Sensor, ELC Compressor Solenoid Usage Crank Auxiliary Outlet PCM/CRU SBM Module Radio/Phone Sunroof Spare CD Changer, Phone

Minifuses

15
16
17
18
19
20
21
22
23
24
25
26
27
28

Usage Driver Door Module Spare Radio Driver Heated Seat Module Rear Door Module Trunk Release Spare IP Ashtray Cigarette Lighter Spare Spare Passenger Heated Seat Module Right Rear Cig Lighter Left Rear Cig Lighter RFA, Memory Seat Module, Driver Seat Switch

Replacement Bulbs Lamp Headlamp

Bulb Number

High-Beam Low-Beam

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Parking/Turn, Front Back-Up Tail/Turn Tail/Stop

9005
9006
3057
3057
194
3057

For service information on other bulbs, contact your dealer’s service department.

6-75

Capacities and Specifications The following approximate capacities are given in English and metric conversions. Please refer to “Recommended Fluids and Lubricants” in the Index for more information. Capacities Automatic Transaxle

Pan Removal and Replacement After Complete Overhaul

. . . . . . . . . . . . . . . . . .

. . .

7.4 quarts (7.0 L) 10.0 quarts (9.5 L) 13.0 quarts (12.3 L)

Cooling System Engine Crankcase

Oil change with filter change

Fuel Tank Power Steering

. . . . . . . . . . . .

. . .

4.5 quarts (4.3 L) 18.5 U.S. gallons (70.0 L)

Wheel Nut Torque 100 lb-ft (140 N·m) Engine Specifications VIN Engine Code

3800 V6 Engine (L36) 3800 V6 Supercharged Engine (L67)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

V6
3.8L

Type Displacement Compression Ratio

3800 V6 Engine (L36) 3800 V6 Supercharged Engine (L67)

. . . . . . . . . . . . . . . . . . . . . . . . .

9:4:1
8:5:1

Horsepower

3800 V6 Engine (L36) 3800 V6 Supercharged Engine (L67)

. . . . . . . . . . . . . . . . . . . . . . . . . . .

Firing Order Thermostat Temperature

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

205
240
1-6-5-4-3-2
195_F (91_C)

Pump Only Complete System . . .

Tire Pressure

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.0 pint (0.5 L) 1.5 pints (0.7 L) See Tire-Loading Information label on the rear edge of the driver’s door. See refrigerant charge label under the hood.

. . . . . .

Air Conditioning Refrigerant

All capacities are approximate. When adding, be sure to fill to the appropriate level as recommended in this manual.

6-76

Normal Maintenance Replacement Parts Engine Air Cleaner/Filter Engine Oil Filter Fuel Filter Spark Plugs

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

GM Part No. 25096932
GM Part No. 25010792
GM Part No. 25121942
GM Part No. 25161444* Gap 0.060 inch (.152 cm)

Windshield Wiper Blades

Type Length

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . .

Hook Style 22.0 inches (56.0 cm)

Passenger Compartment

. . . . . . . . . . . . . . .

GM Part No. 52472175
Air Filter *On 3800 Supercharged Engine (Code 1) only, this replaces original spark plug NGK Type PTR4B-15.

Vehicle Dimensions Length Width Height Wheelbase Tread

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

206.8 inches (525.3 cm) 74.7 inches (189.7 cm) 57.4 inches (145.8 cm) 113.8 inches (289.1 cm)

Front Tire Rear Tire

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62.7 inches (159.3 cm) 62.3 inches (158.2 cm)

6-77

Section 7 Maintenance Schedule

This section covers the maintenance required for your vehicle. Your vehicle needs these services to retain its safety, dependability and emission control performance.

7-2
7-4
7-8
7-21

Introduction Part A: Scheduled Maintenance Services Short Trip/City Scheduled Maintenance Long Trip/Highway Scheduled Maintenance

7-29
7-33
7-35
7-37

Part B: Owner Checks and Services Part C: Periodic Maintenance Inspections Part D: Recommended Fluids and Lubricants Part E: Maintenance Record

7-

7-1

Introduction Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance procedures are important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, please maintain your vehicle properly. Maintenance Requirements Maintenance intervals, checks, inspections and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow recommended maintenance may not be covered by warranty.

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.

7-2

“Part B: Owner Checks and Services” tells you what should be checked and when. It also explains what you can easily do to help keep your vehicle in good condition. “Part C: Periodic Maintenance Inspections” explains important inspections that your dealer’s service department or another qualified service center should perform. “Part D: Recommended Fluids and Lubricants” lists some recommended products necessary to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done. “Part E: Maintenance Record” is a place for you to record and keep track of the maintenance performed on your vehicle. Keep your maintenance receipts. They may be needed to qualify your vehicle for warranty repairs.

How This Section is Organized This maintenance schedule is divided into five parts: “Part A: Scheduled Maintenance Services” shows what to have done and how often. Some of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your dealer’s service department or another qualified service center do these jobs.

CAUTION:

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, have a qualified technician do the work.

If you want to get the service information, see “Service and Owner Publications” in the Index.

7-3

The proper fluids and lubricants to use are listed in Part D. Make sure whoever services your vehicle uses these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. These schedules are for vehicles that: D carry passengers and cargo within recommended limits. You will find these limits on your vehicle’s Tire-Loading Information label. See “Loading Your Vehicle” in the Index.

D are driven on reasonable road surfaces within legal

driving limits.

D use the recommended fuel. See “Fuel” in the Index. Selecting the Right Schedule First you’ll need to decide which of the two schedules is right for your vehicle. Here’s how to decide which schedule to follow:

Part A: Scheduled Maintenance Services Using Your Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we don’t know exactly how you’ll drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your dealer. This part tells you the maintenance services you should have done and when you should schedule them. If you go to your dealer for your service needs, you’ll know that GM-trained and supported service people will perform the work using genuine GM parts.

7-4

Scheduled Maintenance

Short Trip/City Definition

Short Trip/City Intervals

Follow the Short Trip/City Scheduled Maintenance if any one of these conditions is true for your vehicle: D Most trips are less than 5 to 10 miles (8 to 16 km).

This is particularly important when outside temperatures are below freezing.

D Most trips include extensive idling (such as frequent

driving in stop-and-go traffic).

D Most trips are through dusty areas. D You frequently tow a trailer or use a carrier on top of

your vehicle.

D If the vehicle is used for delivery service, police, taxi

or other commercial application.

One of the reasons you should follow this schedule if you operate your vehicle under any of these conditions is that these conditions cause engine oil to break down sooner.

Every 3,000 Miles (5 000 km): Engine Oil and Filter

Change (or 3 months, whichever occurs first). Every 6,000 Miles (10 000 km): Tire Rotation. Every 12,000 Miles (20 000 km): Passenger

Compartment Air Filter Replacement.

Every 15,000 Miles (25 000 km): Engine Air Cleaner

Filter Inspection, if driving in dusty conditions.

Every 30,000 Miles (50 000 km): Engine Air

Cleaner Filter Replacement. Supercharger Oil Check (or every 36 months, whichever occurs first) (3800 Code 1 V6 engine only).

Every 50,000 Miles (83 000 km): Automatic Transaxle

Service (severe conditions only).

(Continued)

7-5

Scheduled Maintenance

Short Trip/City Intervals

Long Trip/Highway Definition

Every 60,000 Miles (100 000 km): Engine Accessory

Drive Belt Inspection.

Every 100,000 Miles (166 000 km): Spark Plug Wire

Inspection. Spark Plug Replacement. Automatic Transaxle Service (normal conditions).

Every 150,000 Miles (240 000 km): Cooling System

Service (or every 60 months, whichever occurs first).

These intervals only summarize maintenance services. Be sure to follow the complete scheduled maintenance on the following pages.

Follow this scheduled maintenance only if none of the conditions from the Short Trip/City Scheduled Maintenance are true. Do not use this schedule if the vehicle is used for trailer towing, driven in a dusty area or used off paved roads. Use the Short Trip/City schedule for these conditions. Driving a vehicle with a fully warmed engine under highway conditions causes engine oil to break down slower.

7-6

Scheduled Maintenance

Long Trip/Highway Intervals

Long Trip/Highway Intervals

Every 7,500 Miles (12 500 km): Engine Oil and Filter Change (or every 12 months, whichever occurs first). Tire Rotation.

Every 15,000 Miles (25 000 km): Passenger

Compartment Air Filter Replacement.

Every 30,000 Miles (50 000 km): Supercharger Oil

Check (or every 36 months, whichever occurs first) (3800 Code 1 V6 engine only). Engine Air Cleaner Filter Replacement.

Every 50,000 Miles (83 000 km): Automatic Transaxle

Service (severe conditions only).

Every 60,000 Miles (100 000 km): Engine Accessory

Drive Belt Inspection.

Every 100,000 Miles (166 000 km): Spark Plug Wire

Inspection. Spark Plug Replacement. Automatic Transaxle Service (normal conditions).

Every 150,000 Miles (240 000 km): Cooling System

Service (or every 60 months, whichever occurs first).

These intervals only summarize maintenance services. Be sure to follow the complete scheduled maintenance on the following pages.

7-7

Short Trip/City Scheduled Maintenance

The services shown in this schedule up to 100,000 miles (166 000 km) should be performed after 100,000 miles (166 000 km) at the same intervals. The services shown at 150,000 miles (240 000 km) should be performed at the same interval after 150,000 miles (240 000 km). See “Owner Checks and Services” and “Periodic Maintenance Inspections” following. Footnotes [ The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.

* If your vehicle has a GM Oil Life Systemt, the system will show you when to change the oil -- usually between 3,000 miles (5 000 km) and 10,000 miles (16 000 km) since your last oil change. Under severe conditions, the indicator may come on before 3,000 miles (5 000 km). Never drive your vehicle more than 10,000 miles (16 000 km) or 12 months, (whichever occurs first), without an oil and filter change. The system won’t detect dust in the oil. So if you drive in a dusty area be sure to change your oil every 3,000
miles (5 000 km) or sooner if the CHANGE ENGINE OIL SOON message appears. Remember to reset the Oil Life System whenever the oil is changed. For more information, see “Oil Life System” in the Index. + A good time to check your brakes is during tire rotation. See “Brake System Inspection” under “Periodic Maintenance Inspections” in Part C of this schedule. @ Whenever the tires are rotated, the Check Tire Pressure System (if your vehicle is so equipped) must be reset.

7-8

Short Trip/City Scheduled Maintenance

3,000 Miles (5 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

6,000 Miles (10 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

9,000 Miles (15 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

12,000 Miles (20 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

SERVICED BY:

SERVICED BY:

SERVICED BY:

SERVICED BY:

7-9

Short Trip/City Scheduled Maintenance

15,000 Miles (25 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Inspect engine air cleaner filter if you are driving in dusty conditions.

Replace filter if necessary. An Emission Control Service. (See footnote [.)

18,000 Miles (30 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

21,000 Miles (35 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-10

Short Trip/City Scheduled Maintenance

24,000 Miles (40 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

27,000 Miles (45 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

30,000 Miles (50 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace engine air cleaner filter.

An Emission Control Service.

j For supercharged engines only: Check the supercharger oil level and add oil as

needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote [.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

SERVICED BY:

SERVICED BY:

7-11

Short Trip/City Scheduled Maintenance

33,000 Miles (55 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

36,000 Miles (60 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

39,000 Miles (65 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

42,000 Miles (70 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

7-12

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

SERVICED BY:

SERVICED BY:

SERVICED BY:

SERVICED BY:

Short Trip/City Scheduled Maintenance

45,000 Miles (75 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Inspect engine air cleaner filter if you are driving in dusty conditions.

Replace filter if necessary. An Emission Control Service. (See footnote [.)

48,000 Miles (80 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

50,000 Miles (83 000 km) j Change automatic transaxle fluid and filter if the vehicle is mainly driven

under one or more of these conditions: – In heavy city traffic where the outside temperature regularly reaches

90_F (32_C) or higher.

– In hilly or mountainous terrain. – When doing frequent trailer towing. – Uses such as found in taxi, police or delivery service. If you do not use your vehicle under any of these conditions, change the fluid and filter at 100,000 miles (166 000 km).

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-13

Short Trip/City Scheduled Maintenance

51,000 Miles (85 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

54,000 Miles (90 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

57,000 Miles (95 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

SERVICED BY:

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-14

Short Trip/City Scheduled Maintenance

60,000 Miles (100 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

DATE

ACTUAL MILEAGE

SERVICED BY:

j Replace passenger compartment air filter. j Inspect engine accessory drive belt.

An Emission Control Service.

j Replace engine air cleaner filter.

An Emission Control Service.

j For supercharged engines only: Check the supercharger oil level and add oil as

needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote [.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

63,000 Miles (105 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

DATE

ACTUAL MILEAGE

SERVICED BY:

7-15

Short Trip/City Scheduled Maintenance

66,000 Miles (110 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

69,000 Miles (115 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

72,000 Miles (120 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

SERVICED BY:

SERVICED BY:

7-16

Short Trip/City Scheduled Maintenance

75,000 Miles (125 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Inspect engine air cleaner filter if you are driving in dusty conditions.

Replace filter if necessary. An Emission Control Service. (See footnote [.)

78,000 Miles (130 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

81,000 Miles (135 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

84,000 Miles (140 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

SERVICED BY:

SERVICED BY:

SERVICED BY:

7-17

Short Trip/City Scheduled Maintenance

87,000 Miles (145 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

90,000 Miles (150 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace engine air cleaner filter.

An Emission Control Service.

j For supercharged engines only: Check the supercharger oil level and add oil as

needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote [.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

93,000 Miles (155 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

DATE

ACTUAL MILEAGE

DATE

ACTUAL MILEAGE

SERVICED BY:

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-18

Short Trip/City Scheduled Maintenance

96,000 Miles (160 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

99,000 Miles (165 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-19

Short Trip/City Scheduled Maintenance

100,000 Miles (166 000 km) j Inspect spark plug wires.

An Emission Control Service.

j Replace spark plugs.

An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

j Change automatic transaxle fluid and filter if the vehicle is mainly driven

under one or more of these conditions: – In heavy city traffic where the outside temperature regularly

reaches 90_F (32_C) or higher. – In hilly or mountainous terrain. – When doing frequent trailer towing. – Uses such as found in taxi, police or delivery service.

j If you haven’t used your vehicle under severe service conditions listed

previously and, therefore, haven’t changed your automatic transaxle fluid, change both the fluid and filter.

150,000 Miles (240 000 km) j Drain, flush and refill cooling system (or every 60 months since last service, whichever occurs first). See “Engine Coolant” in the Index for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test cooling system and pressure cap. An Emission Control Service.

7-20

DATE

ACTUAL MILEAGE

SERVICED BY:

Long Trip/Highway Scheduled Maintenance

The services shown in this schedule up to 100,000 miles (166 000 km) should be performed after 100,000 miles (166 000 km) at the same intervals. The services shown at 150,000 miles (240 000 km) should be performed at the same interval after 150,000 miles (240 000 km). See “Owner Checks and Services” and “Periodic Maintenance Inspections” following. Footnotes [ The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.

* If your vehicle has the GM Oil Life Systemt, the system will show you when to change the engine oil and filter -- usually between 3,000 miles (5 000 km) and 10,000 miles (16 000 km) since your last oil change. Under severe conditions, the indicator may come on before 3,000 miles (5 000 km). Never drive your vehicle more than 10,000 miles (16 000 km) or 12 months without an oil and filter change. The system won’t detect dust in the oil. So if you drive in a dusty area, be sure to change your oil and filter every 3,000 miles (5 000 km) or sooner if the CHANGE ENGINE OIL SOON message appears. Remember to reset the Oil Life System whenever the oil is changed. For more information, see “Oil Life System” in the Index. @ Whenever the tires are rotated, the Check Tire Pressure System (if your vehicle is so equipped) must be reset. + A good time to check your brakes is during tire rotation. See “Brake System Inspection” under “Periodic Maintenance Inspections” in Part C of this schedule.

7-21

Long Trip/Highway Scheduled Maintenance

7,500 Miles (12 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

15,000 Miles (25 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

22,500 Miles (37 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-22

Long Trip/Highway Scheduled Maintenance

30,000 Miles (50 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

j Replace engine air cleaner filter.

An Emission Control Service.

j For supercharged engines only: Check the supercharger oil level and add oil as

needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote [.)

37,500 Miles (62 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-23

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

Long Trip/Highway Scheduled Maintenance

45,000 Miles (75 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

50,000 Miles (83 000 km) j Change automatic transaxle fluid and filter if the vehicle is mainly driven

under one or more of these conditions: – In heavy city traffic where the outside temperature regularly reaches

90_F (32_C) or higher.

– In hilly or mountainous terrain. – When doing frequent trailer towing. – Uses such as found in taxi, police or delivery service. If you do not use your vehicle under any of these conditions, change the fluid and filter at 100,000 miles (166 000 km).

7-24

Long Trip/Highway Scheduled Maintenance

52,500 Miles (87 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

60,000 Miles (100 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j For supercharged engines only: Check the supercharger oil level and add oil as

needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote [.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

j Inspect engine accessory drive belt.

An Emission Control Service.

j Replace engine air cleaner filter.

An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-25

Long Trip/Highway Scheduled Maintenance

67,500 Miles (112 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

75,000 Miles (125 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Replace passenger compartment air filter. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

82,500 Miles (137 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-26

Long Trip/Highway Scheduled Maintenance

90,000 Miles (150 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

DATE

ACTUAL MILEAGE

SERVICED BY:

j Replace passenger compartment air filter. j Replace engine air cleaner filter.

An Emission Control Service.

j For supercharged engines only: Check the supercharger oil level and add oil as

needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote [.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

97,500 Miles (162 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service. (See footnote *.)

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation

pattern and additional information. (See footnote @.) (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

7-27

Long Trip/Highway Scheduled Maintenance

100,000 Miles (166 000 km) j Inspect spark plug wires.

An Emission Control Service.

j Replace spark plugs.

An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

j Change automatic transaxle fluid and filter if the vehicle is mainly driven

under one or more of these conditions: – In heavy city traffic where the outside temperature regularly reaches

90_F (32_C) or higher.

– In hilly or mountainous terrain. – When doing frequent trailer towing. – Uses such as found in taxi, police or delivery service.

j If you haven’t used your vehicle under severe service conditions listed

previously and, therefore, haven’t changed your automatic transaxle fluid, change both the fluid and filter.

150,000 Miles (240 000 km) j Drain, flush and refill cooling system (or every 60 months since last service, whichever occurs first). See “Engine Coolant” in the Index for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test the cooling system and pressure cap. An Emission Control Service.

7-28

DATE

ACTUAL MILEAGE

SERVICED BY:

Part B: Owner Checks and Services Listed in this part are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Part D. At Each Fuel Fill It is important for you or a service station attendant to perform these underhood checks at each fuel fill.

Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See “Engine Oil” in the Index for further details.

Engine Coolant Level Check Check the engine coolant level and add DEX-COOLR coolant mixture if necessary. See “Engine Coolant” in the Index for further details.

Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary. See “Windshield Washer Fluid” in the Index for further details. At Least Once a Month

Tire Inflation Check Make sure tires are inflated to the correct pressures. Don’t forget to check your spare tire. See “Tires” in the Index for further details.

Cassette Deck Service Clean cassette deck. Cleaning should be done every 50 hours of tape play. See “Audio Systems” in the Index for further details.

7-29

Automatic Transaxle Check Check the transaxle fluid level; add if needed. See “Automatic Transaxle Fluid” in the Index. A fluid loss may indicate a problem. Check the system and repair if needed. At Least Once a Year

Key Lock Cylinders Service Lubricate the key lock cylinders with the lubricant specified in Part D.

Body Lubrication Service Lubricate all body door hinges. Also lubricate all hinges and latches, including those for the hood, glove box door and console door. Part D tells you what to use. More frequent lubrication may be required when exposed to a corrosive environment.

At Least Twice a Year

Restraint System Check Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken air bag coverings, and have them repaired or replaced. (The air bag system does not need regular maintenance.)

Wiper Blade Check Inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. Also see “Wiper Blades, Cleaning” in the Index.

Weatherstrip Lubrication Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather more frequent application may be required. See “Recommended Fluids and Lubricants” in the Index.

7-30

Starter Switch Check

CAUTION:

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

1. Before you start, be sure you have enough room

around the vehicle.

2. Firmly apply both the parking brake and the regular brake. See “Parking Brake” in the Index if necessary. NOTE: Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The starter

should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, your vehicle needs service.

Automatic Transaxle Shift Lock Control System Check

CAUTION:

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

1. Before you start, be sure you have enough room

around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See “Parking Brake”

in the Index if necessary. NOTE: Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the key to the RUN

position, but don’t start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), your vehicle needs service.

7-31

Ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition key to LOCK in each shift lever position. D The key should turn to LOCK only when the shift

lever is in PARK (P).

D The key should come out only in LOCK.

Parking Brake and Automatic Transaxle PARK (P) Mechanism Check

CAUTION:

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. D To check the parking brake’s holding ability: With

the engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

D To check the PARK (P) mechanism’s holding ability:

With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

7-32

Part C: Periodic Maintenance Inspections Listed in this part are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your dealer’s service department or other qualified service center do these jobs. Make sure any necessary repairs are completed at once. Proper procedures to perform these services may be found in a service manual. See “Service and Owner Publications” in the Index.

Steering, Suspension and Front Drive Axle Boot and Seal Inspection Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect the power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Clean and then inspect the drive axle boot seals for damage, tears or leakage. Replace seals if necessary. Exhaust System Inspection Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See “Engine Exhaust” in the Index.

7-33

Engine Cooling System Inspection Inspect the hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, fittings and clamps; replace as needed. Clean the outside of the radiator and air conditioning condenser. To help ensure proper operation, a pressure test of the cooling system and pressure cap is recommended at least once a year. Throttle System Inspection Inspect the throttle system for interference or binding, and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator and cruise control cables.

Brake System Inspection Inspect the complete system. Inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. Check parking brake adjustment. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking.

7-34

Part D: Recommended Fluids and Lubricants NOTE: Fluids and lubricants identified below by name, part number or specification may be obtained from your dealer.

USAGE

Engine Oil

Engine Coolant

FLUID/LUBRICANT

Engine oil with the American Petroleum Institute Certified for Gasoline Engines starburst symbol of the proper viscosity. To determine the preferred viscosity for your vehicle’s engine, see “Engine Oil” in the Index.

50/50 mixture of clean, drinkable water and use only GM GoodwrenchR DEX-COOLR or HavolineR DEX-COOLR Coolant. See “Engine Coolant” in the Index.

USAGE

Hydraulic Brake System

Windshield Washer Solvent

Parking Brake Cable Guides

Power Steering System

FLUID/LUBRICANT Delco Supreme 11R Brake Fluid (GM Part No. 12377967 or equivalent DOT-3 brake fluid). GM OptikleenR Washer Solvent (GM Part No. 1051515) or equivalent.

Chassis Lubricant (GM Part No. 12377985 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB. GM Power Steering Fluid (GM Part No. 1052884 - 1 pint, 1050017 - 1 quart, or equivalent).

7-35

USAGE

Automatic Transaxle

Key Lock Cylinders

Supercharger

FLUID/LUBRICANT DEXRONR-III Automatic Transmission Fluid. Multi-Purpose Lubricant, SuperlubeR (GM Part No. 12346241 or equivalent).

Supercharger Oil (GM Part No. 12345982). See “Supercharger Oil” in the Index.

USAGE

Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor and Release Pawl

Hood and Door Hinges

Weatherstrip Conditioning

FLUID/LUBRICANT LubriplateR Lubricant Aerosol (GM Part No. 12346293 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB.

Multi-Purpose Lubricant, SuperlubeR (GM Part No. 12346241 or equivalent).

Dielectric Silicone Grease (GM Part No. 12345579 or equivalent).

7-36

Part E: Maintenance Record After the scheduled services are performed, record the date, odometer reading and who performed the service in the boxes provided after the maintenance interval. Any additional information from “Owner Checks and Services” or “Periodic Maintenance” can be added on the following record pages. Also, you should retain all maintenance receipts. Your owner information portfolio is a convenient place to store them.

DATE

ODOMETER

READING

SERVICED BY

MAINTENANCE PERFORMED

Maintenance Record

7-37

DATE

ODOMETER

READING

SERVICED BY

MAINTENANCE PERFORMED

Maintenance Record

7-38

DATE

ODOMETER

READING

SERVICED BY

MAINTENANCE PERFORMED

Maintenance Record

7-39

DATE

ODOMETER

READING

SERVICED BY

MAINTENANCE PERFORMED

Maintenance Record

7-40

Section 8 Customer Assistance Information

Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects.

8-2
8-3

8-4
8-5

8-5
8-7

Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Customer Assistance Offices GM Mobility Program for Persons with Disabilities Roadside Assistance Canadian Roadside Assistance

8-7
8-9
8-9

8-10

8-10

Courtesy Transportation Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to General Motors

8-

8-1

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

8-2

STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center by calling 1-800-521-7300. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: D Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.)

D Dealership name and location D Vehicle delivery date and present mileage

When contacting Buick, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern. STEP THREE -- Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB using the toll-free telephone number or write them at the following address:

BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-83-BUICK. (TTY users in Canada can dial 1-800-263-3830.)

8-3

Canada

General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52 - 53 29 0 800

Customer Assistance Offices Buick encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Buick, the letter should be addressed to Buick’s Customer Assistance Center. United States

Buick Customer Assistance Center P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112
From: Puerto Rico:

1-800-496-9992 (English) 1-800-496-9993 (Spanish) 1-800-496-9994

U.S. Virgin Islands:

Fax Number: 313-381-0022

8-4

GM Mobility Program for Persons with Disabilities

Roadside Assistance

This program, available to qualified applicants, can reimburse you up to $1,000
toward aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/scooter lifts, etc.).

This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The program is available for a limited period of time from the date of vehicle purchase/lease. See your dealer for more details or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. When