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following information available to give the Customer Assistance representative: . Vehicle Identification
Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
. Dealership name and location. . Vehicle delivery date and
present mileage.
When contacting Buick, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.
STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE — Canadian Owners : In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of CanadaBuick Encore Owner Manual 9234779) - 2016 - crc - 7/30/15
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Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).Customer Assistance Offices Buick encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Buick, the letter should be addressed to: United States and Puerto Rico Buick Customer Assistance Center P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com 1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112Customer Information
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From U.S. Virgin Islands: 1-800-496-9994
Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800
All Overseas Locations Please contact the local General Motors Business Unit.Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment
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available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-832-8425. TTY users in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.) my.buick.com The Buick online owner experience allows interaction with Buick and keeps important vehicle-specific information in one place.
Membership Benefits E (Vehicle Information) : Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information) : View maintenance schedules, alerts, and OnStar onboard vehicle diagnostic information. Schedule service appointments. I (Service History) : View and print dealer-recorded service records and self-enter other service records.
D (Preferred Dealer Information) : Select a dealer and view locations, maps, phone numbers, and hours. r (Warranty Tracking Information) : Track your vehicle’s warranty information. J (Recall Information) : View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 276. H (Other Account Information) : View GM Card, SiriusXM Satellite radio (if equipped), and OnStar account information. F (Live Chat Support) : Chat with online help representatives. See my.buick.com to register your vehicle. Buick Owner Centre (Canada) buickowner.ca Visit the Buick Owner Centre: . Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks. . Locate owner resources such as
lease-end, financing, and warranty information.
. Retrieve your favorite articles, quizzes, tips, and multimedia galleries organized into the Featured Articles and Auto Care Sections.
. Download the owner manual for your vehicle, quickly and easily.
. Find the Buick-recommended maintenance services for your vehicle.
GM Mobility Reimbursement Program
This program is available to qualified applicants for cost reimbursement of eligible
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aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Visit www.gm.ca or call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
Roadside Assistance Program For U.S.-purchased vehicles, call 1-800-252-1112; (Text Telephone (TTY): 1-888-889-2438). For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year.
Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and
home telephone number. . Telephone number of your
location.
. Location of the vehicle. . Model, year, color, and license
plate number of the vehicle. . Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided for the duration of the vehicle’s powertrain warranty. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.
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Roadside Assistance is not a part of the New Vehicle Limited Warranty. General Motors North America and Buick reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. General Motors North America and Buick reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station.
. Lock-Out Service: Service to
unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.
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. Emergency Tow from a Public
Road or Highway: Tow to the nearest Buick dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is interrupted due to a warranty event, incidental expenses may be reimbursed within the Powertrain warranty period. Items considered are reasonable and customary hotel, meals, rental car, or a vehicle being delivered back to the customer, up to 805 km (500 mi).
Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws.
. Legal fines. . Mounting, dismounting,
or changing of snow tires, chains, or other traction devices.
Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered. Services Specific to Canadian-Purchased Vehicles . Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over 150 km from where your trip was
started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.
. Alternative Service: If
assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
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Scheduling Service Appointments When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
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Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options:
Shuttle Service This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
Public Transportation or Fuel Reimbursement If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed by GM for shuttle service. If U.S. customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information.
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Courtesy Rental Vehicle For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle. Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. Additional fees such as fuel usage charges, taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair are also your responsibility. It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Contact your dealer for specific availability.
General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety
are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle
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Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state-of-the-art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs through the use of aftermarket collision parts. Some insurance companies will not
specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.
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Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program 0 283. Gather the following information: . Driver name, address, and
telephone number.
. Driver license number. . Owner name, address, and
telephone number.
. Vehicle license plate number. . Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN). Insurance company and policy number.
. General description of the
damage to the other vehicle. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.
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If the airbag has inflated, see What Will You See after an Airbag Inflates? 0 64. Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle
repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.
Service Publications Ordering Information (U.S. and Canada Only) Service Manuals Service Manuals have the diagnosis and repair information on the engines, transmission, axle, suspension, brakes, electrical, steering, body, etc.
Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of the vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The Owner Manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Manual. RETAIL SELL PRICE: $35.00 – $40.00 (U.S.) plus handling and shipping fees. Without Pouch: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus handling and shipping fees.
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Current and Past Models Technical Service Bulletins and Manuals are available for current and past model GM vehicles. ORDER TOLL FREE: 1-800-551-4123 Monday – Friday 8:00 AM – 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), see Helm, Inc. at: www.helminc.com. Or write to: Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. All listed prices are quoted in U.S. funds. Make checks payable in U.S. funds.Radio Frequency Statement This vehicle has systems that operate on a radio frequency that complies with Part 15/Part 18 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS-GEN/210/216/220/251/310, ICES‐001. Operation is subject to the following two conditions: 1. The device may not cause
harmful interference.
2. The device must accept any
interference received, including interference that may cause undesired operation of the device.
Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.
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Reporting Safety Defects
Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors.
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To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http:// www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http:// www.safercar.gov.Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Limited. Call Transport Canada at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 80 rue Noel Gatineau, QC J8Z 0A1
Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-521-7300, or write: Buick Customer Assistance Center P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write: General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
Oshawa, Ontario L1H 8P7Vehicle Data Recording and Privacy The vehicle has a number of computers that record information about the vehicle’s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy them in a crash, and, if equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help the dealer technician service the vehicle. Some modules may also store data about how the vehicle is operated, such as rate of fuel consumption or average speed. These modules may retain personal preferences, such as radio presets, seat positions, and temperature settings.
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Event Data Recorders This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in your
vehicle were operating;
. Whether or not the driver and passenger safety belts were buckled/fastened;
. How far (if at all) the driver was depressing the accelerator and/ or brake pedal; and,
. How fast the vehicle was
traveling.
These data can help provide a better understanding of the circumstances in which crashes and injuries occur. Note EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.
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GM will not access these data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.
OnStar® If the vehicle is equipped with OnStar® and has an active subscription, additional data may be collected through the OnStar system. This includes information about the vehicle’s operation; collisions involving the vehicle; the use of the vehicle and its features; and, in certain situations, the location and approximate GPS speed of the vehicle. Refer to the
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OnStar Terms and Conditions and Privacy Statement on the OnStar website. See OnStar Additional Information 0 297 or OnStar Additional Information 0 302.
Infotainment System If the vehicle is equipped with a navigation system as part of the infotainment system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. See the infotainment manual for information on stored data and for deletion instructions.
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OnStar
OnStar Overview
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 293
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 294
Security . . . . . . . . . . . . . . . . . . . . . . 294
Navigation . . . . . . . . . . . . . . . . . . . . 294
Connections . . . . . . . . . . . . . . . . . . 295
Diagnostics . . . . . . . . . . . . . . . . . . . 297OnStar Additional Information
OnStar Additional
OnStar Additional
Information . . . . . . . . . . . . . . . . . . 297
Information . . . . . . . . . . . . . . . . . . 302
= Voice Command Button Q Blue OnStar Button > Red Emergency Button This vehicle may be equipped with a comprehensive, in-vehicle system that can connect to an OnStar Advisor for Emergency, Security, Navigation, Connections, and Diagnostics Services. OnStar services may require a paid subscription and data plan. OnStar requires the vehicle battery and electrical system, cellular service, and GPS satellite signals to be available and operating. OnStar acts as a link to existing emergency service providers. OnStar may collect information about you and your vehicle, including location information. See OnStar’s Terms &
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Conditions and Privacy Statement for more details including system limitations at www.onstar.com (U.S.) or www.onstar.ca (Canada). The OnStar system status light is next to the OnStar buttons. If the status light is: . Solid Green: System is ready. . Flashing Green: On a call. . Red: Indicates a problem. . Off: System is off. Press Q
twice to speak with an OnStar Advisor.
Press Q or call 1-888-4ONSTAR (1-888-466-7827) to speak to an Advisor. Press = to: . Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
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. Obtain the Wi-Fi® hotspot name
or SSID and password, if equipped.
Press Q to connect to an Advisor to: . Verify account information or
update contact information.
. Get driving directions. . Receive a Diagnostic check of
the vehicle's key operating systems.
. Receive Roadside Assistance. . Manage Wi-Fi Settings,
if equipped.
Press > to get a priority connection to an OnStar Advisor available 24/ 7 to: . Get help for an emergency. . Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations and find evacuation routes.
OnStar Services
Emergency Emergency Services require an active, OnStar subscription plan (excludes Basic Plan). With Automatic Crash Response, built-in sensors can automatically alert a specially trained OnStar Advisor who is immediately connected in to the vehicle to help. Press > for a priority connection to an OnStar Advisor who can contact emergency service providers, direct them to your exact location, and relay important information. With OnStar Crisis Assist, specially trained Advisors are available 24 hours a day, 7 days a week, to provide a central point of contact, assistance, and information during a crisis. With Roadside Assistance, Advisors can locate a nearby service provider to help with a flat tire, a battery jump, or an empty gas tank.
Security If equipped, OnStar provides these services: . With Stolen Vehicle Assistance, OnStar Advisors can use GPS to pinpoint the vehicle and help authorities quickly recover it. . With Remote Ignition Block,
if equipped, OnStar can block the engine from being restarted. . With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law enforcement to gradually slow the vehicle down.
Navigation OnStar navigation requires a specific OnStar subscription plan. Press Q to receive Turn-by-Turn directions or have them sent to the vehicle’s navigation screen, if equipped. Turn-by-Turn Navigation 1. Press Q to connect to an
Advisor.
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2. Request directions to be
downloaded to the vehicle.
3. Follow the voice-guided
commands.
Using Voice Commands During a Planned Route
Cancel Route 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Cancel route.” System responds: “Do you want to cancel directions?”
3. Say “Yes.” System responds:
“OK, request completed, thank you, goodbye.”
Route Preview 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Route preview.” System responds with the next three maneuvers.
Repeat 1. Press =. System responds: “OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction given, then responds with “OnStar ready,” then a tone.
Get My Destination 1. Press =. System responds: “OnStar ready,” then a tone.
2. Say “Get my destination.” System responds with the address and distance to the destination, then responds with “OnStar ready,” then a tone.
Destination Download Subscribers can have directions sent to the vehicle’s navigation screen, if equipped. Press Q, then ask the Advisor to download directions to the vehicle’s navigation system, if equipped. After the call ends, the navigation screen will provide prompts to begin driving directions. Routes that are sent to the navigation screen can only be canceled through the navigation system. See www.onstar.com (U.S.) or www.onstar.ca (Canada).
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Connections The following OnStar services help with staying connected. For coverage maps, see www.onstar.com (U.S.) or www.onstar.ca (Canada).
OnStar Wi-Fi® Hotspot (If Equipped) The vehicle may have a built-in Wi-Fi hotspot that provides access to the Internet and web content at 4G LTE speed. Up to seven mobile devices can be connected. A data plan is required. Use the in-vehicle controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot
information, press =, wait for the prompt, then say “Wi-Fi settings.” On some vehicles, touch Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display
the Wi-Fi hotspot name (SSID), password, and on some vehicles, the connection type
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OnStar
(no Internet connection, 3G, 4G, 4G LTE), and signal quality (poor, good, excellent). 3. To change the SSID or
password, press Q or call 1-888-4ONSTAR to connect with an Advisor.
OnStar RemoteLink® Mobile App (If Equipped) Download the OnStar RemoteLink mobile app to select Apple® iOS, Android™, BlackBerry®, or Windows® mobile devices. OnStar Subscribers can access the following services from a mobile device: . Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. . Check the vehicle’s fuel level, oil
life, or tire pressure, if factory-equipped with the Tire Pressure Monitor System.
. Send directions to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and monitor data consumption, if equipped.
For OnStar RemoteLink information and compatibility, see www.onstar.com (U.S.) or www.onstar.ca (Canada). Remote Services Contact an OnStar Advisor to unlock the doors or sound the horn and flash the lamps. OnStar AtYourService OnStar Advisors can provide special offers from restaurants and retailers on your route, help locate hotels, or book a room. OnStar Hands-Free Calling Make and receive calls with the built-in wireless calling service, which requires available minutes.
Make a Call 1. Press =. System responds:
“OnStar ready.”
2. Say “Call.” System responds: “Call. Please say the name or number to call.”
3. Say the entire number without
pausing, including a “1” and the area code. System responds: “OK, calling.”
Calling 911 Emergency 1. Press =. System responds:
“OnStar ready.”
2. Say “Call.” System responds: “Call. Please say the name or number to call.”
3. Say “911” without pausing.
System responds: “911.”
4. Say “Call.” System responds:
“OK, dialing 911.”
Retrieve My Number 1. Press =. System responds:
“OnStar ready.”
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2. Say “My number.” System
responds: “Your OnStar Hands-Free Calling number is,” then says the number.
End a Call Press =. System responds: “Call ended.” Verify Minutes and Expiration Press = and say “Minutes” then “Verify” to check how many minutes remain and their expiration date.
Diagnostics Advanced Diagnostics provides a status of the vehicle’s key systems with a monthly e-mail, or by pressing Q. Real-time Diagnostic Alerts can be sent by email or text. The Proactive Alerts feature (if available) can help predict and alert of potential upcoming maintenance issues with select components on the vehicle, before they become a problem. OnStar can also monitor and report tire pressure, if the vehicle is equipped with a Tire Pressure Monitoring System.
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OnStar Additional Information
In-Vehicle Audio Messages Audio messages may play important information at the following times: . Prior to vehicle purchase.
Press Q to set up an account.
. With the OnStar Basic Plan,
every 60 days.
. After change in ownership and
at 90 days.
Transferring Service Press Q to request account transfer eligibility information. The Advisor can cancel or change account information. Selling/Transferring the Vehicle Call 1-888-4ONSTAR (1-888-466-7827) immediately to terminate your OnStar services if the vehicle is disposed of, sold, transferred, or if the lease ends.
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Reactivation for Subsequent Owners Press Q and follow the prompts to speak to an Advisor as soon as possible. The Advisor will update vehicle records and explain OnStar service options. How OnStar Service Works Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Advanced Diagnostics, Remote Services, Roadside Assistance, Turn-by-Turn Navigation, and Hands-Free Calling are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar terms and conditions: . Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.). . See www.onstar.ca (Canada). . Call TTY 1-877-248-2080.
. Press Q to speak with an
Advisor.
OnStar services cannot work unless the vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area. The wireless service provider must also have coverage, network capacity, reception, and technology compatible with OnStar services. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar services may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar services may not work. Other problems beyond the control of OnStar — such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the vehicle, damage to the vehicle in a crash, or wireless phone network congestion or jamming — may prevent service.
See Radio Frequency Statement 0 289. Services for People with Disabilities Advisors provide services to help Subscribers with physical disabilities and medical conditions. Press Q to help: . Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs. . Provide directions to the closest
hospital or pharmacy in urgent situations.
TTY Users OnStar has the ability to communicate to deaf, hard-of-hearing, or speech-impaired customers while in the vehicle. The available dealer-installed TTY system can provide in-vehicle access to all OnStar services, except Virtual Advisor and OnStar Turn-by-Turn Navigation.
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OnStar Personal Identification Number (PIN) A PIN is needed to access some OnStar services. The PIN will need to be changed the first time when speaking with an Advisor. To change the OnStar PIN, contact an OnStar Advisor by pressing Q or calling 1-888-4ONSTAR. Warranty OnStar equipment may be warranted as part of the vehicle warranty. Languages The vehicle can be programmed to respond in multiple languages. Press Q and ask for an Advisor. Advisors are available in English, Spanish, and French. Available languages may vary by country. Potential Issues OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been off continuously for five days without an ignition cycle. If the
vehicle has not been started for five days, OnStar can contact Roadside Assistance or a locksmith to help gain access to the vehicle. Global Positioning System (GPS) . Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels and underpasses; or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to call OnStar. However, OnStar could have difficulty identifying the exact location. In emergency situations, OnStar can use the last stored GPS location to send to emergency responders.
A temporary loss of GPS can cause loss of the ability to send a Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area.
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Cellular and GPS Antennas Cellular reception is required for OnStar to send remote signals to the vehicle. Do not place items over or near the antenna to prevent blocking cellular and GPS signal reception. Unable to Connect to OnStar Message If there is limited cellular coverage or the cellular network has reached maximum capacity, this message may come on. Press Q to try the call again or try again after driving a few miles into another cellular area. Vehicle and Power Issues OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected.
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Add-on Electrical Equipment The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment. See Add-On Electrical Equipment 0 187. Added electrical equipment may interfere with the operation of the OnStar system and cause it to not operate. Vehicle Software Updates OnStar or GM may remotely deliver software updates or changes to the vehicle without further notice or consent. These updates or changes may enhance or maintain safety, security, or the operation of the vehicle or the vehicle systems. Software updates or changes may affect or erase data or settings that are stored in the vehicle, such as OnStar Hands-Free Calling name tags, saved navigation destinations, or pre-set radio stations. Neither OnStar nor GM is responsible for any affected or erased data or settings. These updates or changes may also collect personal information. Such collection is described in the OnStar privacy
statement or separately disclosed at the time of installation. These updates or changes may also cause a system to automatically communicate with GM servers to collect information about vehicle system status, identify whether updates or changes are available, or deliver updates or changes. An active OnStar agreement constitutes consent to these software updates or changes and agreement that either OnStar or GM may remotely deliver them to the vehicle. Privacy The complete OnStar Privacy Statement may be found at www.onstar.com (U.S.), or www.onstar.ca (Canada). We recommend that you review it. If you have any questions, call 1-888-4ONSTAR (1-888-466-7827) or press Q to speak with an Advisor. Users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties
may unlawfully intercept or access transmissions and private communications without consent. OnStar - Software Acknowledgements Certain OnStar components include libcurl and unzip software and other third party software. Below are the notices and licenses associated with libcurl and unzip and for other third party software please see http:// www.lg.com/global/support/ opensource/index and https:// www.onstar.com/us/en/support/ getdocuments.html
libcurl: COPYRIGHT AND PERMISSION NOTICE Copyright (c) 1996 - 2010, Daniel Stenberg,
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above copyright notice and this permission notice appear in all copies. THE SOFTWARE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder.
unzip: This is version 2005-Feb-10 of the Info-ZIP copyright and license. The definitive version of this document should be available at ftp:// ftp.info-zip.org/pub/infozip/ license.html indefinitely. Copyright (c) 1990-2005 Info-ZIP. All rights reserved. For the purposes of this copyright and license, “Info-ZIP” is defined as the following set of individuals: Mark Adler, John Bush, Karl Davis, Harald Denker, Jean-Michel Dubois, Jean-loup Gailly, Hunter Goatley, Ed Gordon, Ian Gorman, Chris Herborth, Dirk Haase, Greg Hartwig, Robert Heath, Jonathan Hudson, Paul Kienitz, David Kirschbaum, Johnny Lee, Onno van der Linden, Igor Mandrichenko, Steve P. Miller, Sergio Monesi, Keith Owens, George Petrov, Greg Roelofs, Kai Uwe Rommel, Steve Salisbury, Dave Smith, Steven M. Schweda, Christian Spieler, Cosmin Truta, Antoine Verheijen, Paul von Behren, Rich Wales, Mike White.
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This software is provided “as is,” without warranty of any kind, express or implied. In no event shall Info-ZIP or its contributors be held liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. Redistributions of source code must retain the above copyright notice, definition, disclaimer, and this list of conditions.
2. Redistributions in binary form (compiled executables) must reproduce the above copyright notice, definition, disclaimer, and this list of conditions in documentation and/or other materials provided with the distribution. The sole exception to this condition is redistribution of a standard UnZipSFX binary (including SFXWiz) as part of a
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self-extracting archive; that is permitted without inclusion of this license, as long as the normal SFX banner has not been removed from the binary or disabled.
3. Altered versions–including, but
not limited to, ports to new operating systems, existing ports with new graphical interfaces, and dynamic, shared, or static library versions–must be plainly marked as such and must not be misrepresented as being the original source. Such altered versions also must not be misrepresented as being Info-ZIP releases–including, but not limited to, labeling of the altered versions with the names “Info-ZIP” (or any variation thereof, including, but not limited to, different capitalizations), “Pocket UnZip,” “WiZ” or “MacZip” without the explicit permission of Info-ZIP. Such altered versions are further prohibited from misrepresentative use of
4.
the Zip-Bugs or Info-ZIP e-mail addresses or of the Info-ZIP URL(s). Info-ZIP retains the right to use the names “Info-ZIP,” “Zip,” “UnZip,” “UnZipSFX,” “WiZ,” “Pocket UnZip,” “Pocket Zip,” and “MacZip” for its own source and binary releases.
OnStar Additional Information
Transferring Service Press Q to request account transfer eligibility information. The Advisor can cancel or change account information. Reactivation for Subsequent Owners Press Q and follow the prompts to speak to an Advisor as soon as possible. The Advisor will update vehicle records and will explain OnStar service offers and options.
How OnStar Service Works Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Vehicle Diagnostics, Remote Services, Roadside Assistance, and Turn-by-Turn Navigation are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar terms and conditions, see www.onstar.com.mx. OnStar service cannot work unless your vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area, and the wireless service provider has coverage, network capacity, reception, and technology compatible with OnStar service. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar service may not work if the OnStar equipment is not properly installed or it has not been
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properly maintained. If equipment or software is added, connected, or modified, OnStar service may not work. Other problems beyond the control of OnStar — such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the vehicle, damage to the vehicle in a crash, or wireless phone network congestion or jamming — may prevent service. See Radio Frequency Statement 0 289 information regarding part 4.6.2 of the IFT NOM 121-SCT1-2009. This service is provided through a public telecommunications network duly authorized in Mexican Republic. OnStar.com.mx The website provides access to account information, allows management of the OnStar subscription, and enables viewing of videos of each service. Get subscription plan pricing and sign up for OnStar Vehicle Diagnostics. Click on the “My Account” tab on the
home page. The website navigation and services provided may vary by country. OnStar Personal Identification Number (NIP) A NIP is needed to access some OnStar services, like Remote Door Unlock and Stolen Vehicle Assistance. You will be prompted to change the NIP the first time when speaking with an Advisor. To change the OnStar NIP, call OnStar and provide the Advisor with the current number. Warranty OnStar equipment may be warranted as part of the New Vehicle Limited Warranty. The manufacturer of the vehicle furnishes detailed warranty information. Languages The vehicle can be programmed to respond in multiple languages. Press Q and ask for an Advisor. Advisors are available in English and Spanish.
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Potential Issues OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been off continuously for five days without an ignitions cycle. If the vehicle cannot be started for five days, OnStar can contact Roadside Assistance and a locksmith to help gain access to the vehicle. Global Positioning System (GPS) . Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels, and underpasses; or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to call OnStar. However, OnStar could have difficulty identifying the exact location. In emergency situations, OnStar can use the last stored GPS location to send to emergency responders.
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. A temporary loss of GPS can
cause loss of the ability to send a Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area.
Cellular and GPS Antennas Cellular reception is required for OnStar to send remote signals to the vehicle. Do not place items over or near the antenna to prevent blocking cellular and GPS signal reception. Unable to Connect to OnStar Message If there is limited cellular coverage or the cellular network has reached maximum capacity, this message may come on. Press Q to try the call again or try again after driving a few kilometers into another cellular area. Vehicle and Power Issues OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be
available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected. Add-on Electrical Equipment The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment. See Add-On Electrical Equipment 0 187. Added electrical equipment may interfere with the operation of the OnStar system and cause it to not operate. Vehicle Software Updates OnStar or GM may remotely deliver software updates or changes to the vehicle without further notice or consent. These updates or changes may enhance or maintain safety, security, or the operation of the vehicle or the vehicle systems. Software updates or changes may affect or erase data or settings that are stored in the vehicle, such as saved navigation destinations, or pre-set radio stations. Neither OnStar nor GM is responsible for any affected or erased data or
settings. These updates or changes may also collect personal information. Such collection is described in the OnStar privacy statement or separately disclosed at the time of installation. These updates or changes may also cause a system to automatically communicate with GM servers to collect information about vehicle system status, identify whether updates or changes are available, or deliver updates or changes. An active OnStar agreement constitutes consent to these software updates or changes and agreement that either OnStar or GM may remotely deliver them to the vehicle. Privacy The responsible of the treatment of your personnel data will be OnStar de México, S. de R.L. de C.V., with head office at Ejército Nacional No. 843, Colonia Granada, Delegación Miguel Hidalgo, zip code 11520, Federal District, Mexico. The personal data we may collect includes: your name, address, email address, telephone number (cell
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and/or landline) your RFC (Registro Federal de Contribuyentes [taxpayer ID] and your personal identification number (NIP) for OnStar services. We may also collect information from your vehicle including: your Vehicle identification number (VIN): the make, model and year of your vehicle; the Vehicle license plate number; information about your selling or preferred GM distributor; information about the operation of the vehicle (including diagnostic trouble codes, oil life remaining, tire pressure, fuel economy and odometer readings); information about collisions involving the vehicle, the direction from which it was hit, which airbags have deployed and safety belt usage; information about the use of the vehicle and its features, such as whether a mobile device has been paired with your vehicle; and in limited circumstances, the geographical location and approximate GPS (global positioning satellite) speed of the vehicle.
Your personal and vehicle data will be treated for the following purposes: (i) to provide you with services you have requested (automatic accident response, remote and emergency services, assistance if your vehicle is stolen, step-by-step directions); (ii) to keep our records up to date so that we are able to answer your inquiries; (iii) for troubleshooting and research purposes; (iv) to protect the safety of you or others; (v) to prevent fraud or misuse of the OnStar service; (vi) in the cases set forth by law or the authorities; (vii) to carry out marketing and general promotional activities; (viii) to allow OnStar, General Motors de México, S. de R.L. de C.V., General Motors LLC and all subsidiaries, affiliates or any company of the same corporate group to which OnStar belongs, to carry out advertising activities (offering you products, services and information); and (ix) for business prospecting and statistical market analysis.
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It is important to mention that purposes (i), (ii), (iii), (iv), (v) and (vi), give rise to and are necessary to maintain our legal relationship. On the other hand, purposes (vii), (viii) and (ix), do not give rise to and are not necessary to maintain our legal relationship and therefore for these purposes we make available a mechanism set up at our Customer Service Center in the telephone: 01800-0834994 or via your e-mail: [email protected], so that, if applicable, you can indicate your refusal to have your personal data being processed for the purposes indicated in purposes (vii), (viii) and (ix). In order to know the integral version of this privacy notice, please visit our web page www.onstar.com.mx. OnStar - Software Acknowledgements Certain OnStar components include libcurl and unzip software and other third party software. Below are the notices and licenses associated with libcurl and unzip and for other third
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party software please see http:// www.lg.com/global/support/ opensource/index and https:// www.onstar.com/us/en/support/ getdocuments.html The original language of the licenses is English, the translations below are provided for reference. libcurl: COPYRIGHT AND PERMISSION NOTICE Copyright (c) 1996 - 2010, Daniel Stenberg,
AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder. unzip: This is version 2005-Feb-10 of the Info-ZIP copyright and license. The definitive version of this document should be available at ftp:// ftp.info-zip.org/pub/infozip/ license.html indefinitely. Copyright (c) 1990-2005 Info-ZIP. All rights reserved.
For the purposes of this copyright and license, “Info-ZIP” is defined as the following set of individuals: Mark Adler, John Bush, Karl Davis, Harald Denker, Jean-Michel Dubois, Jean-loup Gailly, Hunter Goatley, Ed Gordon, Ian Gorman, Chris Herborth, Dirk Haase, Greg Hartwig, Robert Heath, Jonathan Hudson, Paul Kienitz, David Kirschbaum, Johnny Lee, Onno van der Linden, Igor Mandrichenko, Steve P. Miller, Sergio Monesi, Keith Owens, George Petrov, Greg Roelofs, Kai Uwe Rommel, Steve Salisbury, Dave Smith, Steven M. Schweda, Christian Spieler, Cosmin Truta, Antoine Verheijen, Paul von Behren, Rich Wales, Mike White. This software is provided “as is,” without warranty of any kind, express or implied. In no event shall Info-ZIP or its contributors be held liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use this software.
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